Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Department of Education
Region XI
DIVISION OF DAVAO CITY
DAILY School CATALUNAN PEQUENO NATIONAL HIGH SCHOOL Grade Level G-11
LESSON Teacher JHON RELL L. BALILI Learning Area HOUSEKEEPING
LOG Teaching Week Week 1 Quarter 1ST
B. Performance The learner independently demonstrates understanding of providing effective housekeeping services to house guests.
Standards
C. Learning 1. Discuss implementing Hotel Codes, rules and regulations
Competencies/ 2. Explain different skills of good housekeeper needs such as inter and intrapersonal skills
Objectives 3. List down and describe the basic functions of each personnel in the housekeeping department
4. Discuss nature and scope of guestroom cleaning, care and maintenance
C. Presenting -do- -do- Hotel House Rules Codes & Regulations of Hotel
examples/ Hotel follows different approaches in giving the best service they can Room -do-
instances of the new provide for their guests. Hotel house rules are designed to instil discipline
lesson among hotel staff, thereby ensuring guest satisfaction in terms of comfort,
safety, and security. Well-mannered staff is an asset of the hotel as they can The Hotel Guest Room
help build hotel guest’s contentment and trust. Every guest coming and Objectives:
checking in wants security thus providing security is one of the most important Rooms sales
duties of a hotel. differentiation between
group & transient
How guest can make a
hotel reservation via
different avenues
How group and transient
business is categorized by
market segment
Reasons Hotel exist to
provide service to people:
a) Fulfilling a need whether
a room for a night or a
meal or an activity
b) To understand the nature
of the hotel customer
c) Developed unique way of
classifying and
categorizing their guests.
d) Understanding who these
guests are, and what
their characteristics are.
Rooms Sales Differentiation
1. Group Room – originates
from reservations that are
made to bring more that
one guest in a hotel
2. Transient Rooms – are
rooms that originate from
individual reservation.
3. Individual booking cycle –
is the time between when
an individual reservation
is made and when that
reservation is due to
arrive.
4. Walk-in reservation –
made by the guests
arriving unannounced at
a hotel looking for rooms.
Objectives:
a. How hotel room laid out
and categorized
b. How to determine a guest
room’s status
Hotels try to create a guest
room that evokes a feeling of
home in the occupant. The
sleeping room is understood to
be the main product for sale in
any hotel.
D. Discussing new -do- -do- Inspecting Guest Rooms Room Types: -do-
concepts and practicing 1. Single occupancy – one
Hotels that are looking to stay organized and make the most
new skill #1 bed
out of their housekeeping staff should seriously consider making
2. Double occupancy –
use of a housekeeping checklist. In doing so, having a handy
3. Triple occupancy
checklist can be a way to make sure that their staff does
Room Configuration –
everything that they are required to do while cleaning, to make
looks beyond the number
sure that the guest rooms are in the best condition possible. The
of people, physical make-
lists that are written on the checklists can vary by hotel depending
up of the guest room.
on the individual and/or the hotel management requirements, but
a. Standard configuration –
the basics will pretty much remain the same since housekeeping
makes up the majority of
is responsible for insuring that the overall cleanliness and order
the sleeping room at a
is maintained throughout the hotel and guest rooms.
particular hotel
In the case of a general housekeeping checklist, the guest
b. Enhanced configuration –
room checklist will include the smallest of details like checking to
more amenities and/or
make sure the "Do Not Disturb" sign is in place on the door,
services than the
making sure the entry door is clean on the inside and outside,
standard configuration
entrance light is dusted and working, and little things that many
c. Suite configuration –
guests typically expect are in order. This can range from ensuring
involves a larger room
that a phone book and Bible are in the nightstand, to making sure
than the standard
that the amount of toilet paper left on the roll is sufficient.
configuration
Hotels that require that their housekeepers to things like
Suite configuration:
this are sure to have happy guests, making them repeat
1.“Jr” suite –
customers in the future. Aside from making sure that guest rooms
smallest room
are tidy, one of the most important things on the checklist, which
2. corner suite –
should never be forgotten are the maintenance and safety of the
located at the corner
room.
3. hospitality suite
– intended to be
While cleaning, housekeepers should make sure that they more than a
check for any sharp objects or needles, report any issues to sleeping room.
engineering department, report medical waste and look out for They may include
anything else that would present a hazard or safety concern for kitchen or bar area.
the customer. 4. Presidential suite
– called “chairman
Inspecting each guest room after it has been cleaned suite” or the “royal
ensures that the guest will be pleased upon entering the room. suite”. Considered
Housekeepers must be aware of room inspection procedures so the best room in a
that each room will be properly cleaned and supplied prior to an hotel
inspection. Room Status Reconciliation-
Time constraints make it impossible to carefully check is defined as ensuring that
each point on the checklist in each room daily. However, selecting rooms are properly designated
one or more sections from the checklist for a daily, thorough by their current status, and
inspection assures that all areas are checked on a regular basis assigned a new status as it
and that the room maintains its appearance and fresh appeal. changes.
Whenever an area does not meet checklist standards, it Rooms
must be re-cleaned before a guest can be assigned to the room. status
Each housekeeper is responsible for correcting any items noted
during an inspection. If a maintenance or special cleaning
problem is noted, the appropriate personnel should be notified in
order to correct the problem as soon as possible.
categories/designations
1. State of Occupancy
Occupied - applies to a
room that has been
assigned to a guest and
that guest has checked in
Vacant – the guest has
checked out of the room
Ready – room is available
for new occupancy
2. State of Cleanliness
Dirty – room has not been
cleaned by housekeeping
Clean – room has been
cleaned but not yet
verified as clean
Out of Order - room was
removed from inventory
for a specified reason (
repairs or renovation)
Room Status Codes
1. Vacant/Ready (V/R) –
available for sale.
2. Vacant/Clean (V/C) –
cleaned room not yet
inspected
3. Vacant/Maintenance
(V/M)– room has been
taken out of inventory for
some reason
4. Occupied /Dirty (O/D) –
guest currently occupies
the room, but room has
not been serviced by
housekeeping.
E. Discussing new -do- -do- HOTEL INSPECTION CHECKLIST SELF CHECK 1.1-2
concepts and practicing
new skill #2 Read the question -do-
Hotel: carefully and
Address:
choose the
City/State/Zip:
Phone: best answer
Fax:
1. Guests arriving
Web Site:
unannounced at a
Hotel Contact:
hotel looking for
Email:
rooms.
a. Individual
HOTEL
Check-In time?_______________ Check-Out booking
time?__________________
b. Walk-in
What is the policy for late check-
out?___________________________________ reservation
_______________________________________________________________
c. Reservation
_
Room guarantee avenue
policy?_____________________________________________
d. Group booking
Room cancellation
policy?___________________________________________ 2. It is called the
Extended rate (night before)?___________ (night after)?
“chairman suite” or
________________
If the hotel is sold out, what arrangements are made for the “royal suite and
confirmed hotel guest?
considered the best
_______________________________________________________________
_ room in a hotel.
_______________________________________________________________
a. Jr” suite
_
Is luggage storage available for early arrivals and late b. hospitality suite
departures? Yes ______
No _____ Cost ________
c. Presidential
suite
d. Sweet room
3. It applies to a room
that has been
assigned to a guest
that guest has check
in
a. Out of order
room
b. Vacant room
c. Occupied
d. ready
4. It is a state of
occupancy where the
room is available for
sale
a. Vacant room
b. Out of order
c. Do not disturb
d. Ready
5. Room has been taken
out of inventory for
some reason
a. Vacant/mainten
ance (V/M)
b. Occupied dirty
(O/D)
c. Vacant ready
(V/R)
d. Vacant clean
(V/C)
ACCOMMODATIONS
Hotel occupancy tax? ________ City tax? _________ Other? _______
Number of handicap accessible rooms: ___ Smoking:____ Non-
Smoking: ____
Number of regular non-smoking rooms:______ Specific floors
available?_______
In-room hotel amenities (check all that apply):
refrigerator/mini-bar irons/ironing board
hair dryer PC dataport
complimentary newspaper voice mail
coffee maker/coffee dry cleaning/laundry
other, specify: _____________________________________________
HOTEL SERVICES
Does the hotel have a business center?_______ Hours of
Operation:_________
Does the hotel offer room service? _______ Hours of
Operation:___________
What recreational facilities are available to hotel guest? (check all
that apply):
swimming pool fitness center jogging path
Cost for guest to use recreational facilities? _______
Does the hotel have a Concierge? ______ Hours of Operation:
___________
Are there shops located on-site?
______________________________________
How many restaurants are on-site?
____________________________________
G. Finding practical -do- -do- Hours of operation: (breakfast)_________ (lunch)________ -do-
applications of (dinner)_________
concepts & skills in Other:_________________________________________________________
daily living __
MEETING ROOMS
**Request a diagram of all meeting spaces in the hotel. This
diagram should
include square footage, room dimensions, ceiling height and
maximum capacity
for various meeting room set-ups. After identifying the most
suitable meeting
space, ask the following questions for each room that you
will be using:
Is there individual temperature controls in the meeting room?
Yes No
If so, where are they located?
___________________________________
Is there an extra charge for re-setting the room if set-up is
changed?
Yes No If so, what is the cost?
__________________________________
What items are complimentary (included in meeting room set-
up)? (check all that
apply)
whiteboard/markers notepads for participants
pens/pencils in-room water station
flip charts/markers speaker’s podium
1 Laundry bag & laundry slip 3 bath towels (four in double, doubles)
Closet Miscellaneous