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Couriers are basically a service for sending money or goods at some extra cost. It involves a
person or a company engaged in transporting, dispatching and distributing letters, parcels and
mails. In a rather layman term, it can be said that, compared to normal mail service, a courier
possess many added features. A courier is much faster, safer and secured than ordinary mail.
It is a specialized service with authenticated signatures. It has tracking service with each
service being treated as a specific individual case. Dedicated timely deliverance is its primary
hallmark. These features do cost a bit extra but with so many features available, the cost gets
leveraged.

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Indian courier industry has numerous huge and effective courier companies. In general a
courier company performs on various scales. To begin with, it can be inter-city and intra-city.
From there onwards, a courier company can work on regional, national and even international
level. The largest companies in express and logic industry are UPS, FedEx, and DHL to name
a few.

Today the huge global companies have their own fleet of trucks and aircrafts solely for the
purpose of transporting the logistics whereas the mode of operation in cities is influenced by
bicycle and motorcycle. The transporting methodology involves truck owners operating in
tandem with the major logistics companies. They normally cover the defined routes.

Courier service rates are slightly higher than the normal mail service. The rates are generally
decided by the weight of the package. The heavier the parcel is, the more the charges are. To
take an example, under the norm, there is a fixed charge for package weighing in the range of
500 grams. For every additional weight, the rates increase. The tariff is more for couriers
which are intended for abroad. Many companies offer this service of courier to abroad. This
is done through air cargos which costs more.

Indian courier industry was initially limited to all the four metros. The reason was the airport
connection these metros were having. The industry had its start some 15-20 years ago. But
with changing economy and technical advancement seen on a daily basis, the industry has
extended fast to several metropolis, township and even rural areas. Train, bus, motorcycle
and even bicycle have helped the industry in this regard. Industry has traveled a long way and
now it has become a very common sight to see an office of Courier Company in the nearby
locality.

A courier company in India has its primary virtue is its efficiency. The more efficient it is,
better the chances of survival. Considering this is a manpower intensive industry, so the need
for highly skilled and trained personnel is of prime importance. The industry is booming and
market is brutally competitive so all the companies have to keep improving to sustain in the
business. The advancement of technology has also made things slight easier.

The Indian courier market is Rs 7,000-crore courier industry and it is growing at 25% a year.
Still, most of the business is in unorganized sector.

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Blue Dart is South Asia's premier courier, and integrated express package Distribution
Company. It has the most extensive domestic network covering over 25,498 locations, and
service more than 220 countries and territories worldwide through their Sales alliance with
DHL, the premier global brand name in express distribution services.

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mith a 36% domestic market share, Blue Dart Express Limited is India's leading express
company. Blue Dart today offers a comprehensive range of services and products for both
Domestic and International shippers. Blue Dart's continuous commitment towards
understanding the needs and concerns of the customer has enabled it to provide unmatched
standards of service quality with 99.9 % reliability levels in the express industry. Over the
years, Blue Dart has managed to expand this market rapidly, which is reflected in its turnover
growth. Blue Dart is one of the largest Global Service Participants of FedEx, the world's
largest express transportation company.

Quality distribution services extended to 14 International Airlines -

Blue Dart Express Ltd., carries interline cargo for eleven international Airlines - Air India,
Air France, Air Canada, British Airways, Emirates, Federal Express, Singapore Airlines,
Swissair, Cargolux, Alitalia and Asiana Airlines from its five hubs - Kolkata, Delhi, Mumbai,
Bangalore and Chennai - to and from gateways for these international airlines.

Blue Dart Express Ltd, India's leading express company, signing of interline agreements with
DAS Air, Saudi Arabian Airlines, and KLM Royal Dutch Airlines. mith these three new
agreements Blue Dart has signed up total of 14 interline agreements and is the undisputed
leader to provide high quality services to the interline market.

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1st June 2010 ± DHL, the world¶s leading express and Logistics Company and Blue Dart,
South Asia¶s premier number one express air and integrated transportation, distribution and
logistics Company, have once again been voted as two of India¶s G 
 
 in the
µAirfreight/Courier Service¶ category at the Annual Trusted Brands Awards 2010 organized
by Reader¶s Digest.

DHL and Blue Dart have received the Gold Award in India in recognition of their market-
leading positions and strong brand appeal. Continuing their winning streak, this year¶s win
marks the 4th Gold for DHL and    

 consecutively, in India.

Blue Dart received the 
 



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  and the Reader¶s Digest  


 


 .

It has been listed as one of the Forbes 


 companies in Asia. Blue Dart
received the Amity HR Excellence Awards G consecutively and was listed G in
the Dun & Bradstreet top 500 companies of India.

Blue Dart has been conferred the Asia Brand Congress ± 

 
 
 in 2008,
the morld Brand Congress ± Brand Leadership Award and the !"# ! of the
Year in 2009.

In 2010, Blue Dart was conferred with the Organization with Innovative HR Practices 2009-
10 and Best Employer Award on Employee Retention at the Global HR Excellence Awards,
mHRDC Meet 2010. Recently, Blue Dart was honoured with the 22nd CFBP Jamnalal Bajaj
Fair Business Practices Award ± 2010 in the category of Service Enterprises (Medium).

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Blue Dart Aviation Ltd. was incorporated in May 1994 as a 100% subsidiary of Blue Dart
Express Limited, and launched its operations with a fleet of 2 Boeing 737-200 freighters on
the 17th June 1996. Blue Dart Aviation Ltd. was created primarily to support the growing
demands of Blue Dart Express Ltd. In an express industry where growth, year over year,
consistently exceeded 35%, the management viewed the delivery capabilities of the domestic
airlines inadequate and a limitation to the explosive growth of air express.

The restricted day flights and capacities oriented to passenger requirements were not
consonant with the demands of the express market, which is committed to morning deliveries
that rely on guaranteed space and late night operations. Taking a cue from the enormous
success of the U.S. express industry, which started with a 4% share in 1977, averaged a
compounded annual growth rate of 25% and progressed to claim close to 60% of the U.S.
market, Blue Dart Express Ltd. made a path-breaking decision to create its own infrastructure
and buy its own aircraft. It set up the first domestic freighter operations in India.

The night operations were designed to meet the specific needs of the business community as
they focused on late night cut-offs and early morning deliveries. Shipments originating from
a city at the end of the business day could arrive before the start of the next business day at
their destinations. Customers could now rely on air capacity that was focused to service
business needs and not passenger travel schedules.

A third aircraft was inducted into the network in February 2001, to meet increased customer
demand. A fourth aircraft was acquired in June 2003 to augment capacity and connect a sixth
aviation hub, Hyderabad, and a fifth aircraft was inducted in December 2004, to support Blue
Dart's future expansion plans.

Two Boeing 757 freighters have been inducted into the network from June 2006, and
Ahmedabad has been connected as the 7th aviation hub. Hyderabad was been connected as an
outbound gateway to the rest of the country with an additional flight.

Today, Blue Dart Aviation has a fleet of four Boeing 757 and three Boeing 737 freighters,
providing a network payload of 300 tonnes across 60 route connections each night.

Blue Dart Express Limited has divested 60% of its shareholding in Blue Dart Aviation Ltd.
on 11th March 2005, and Blue Dart Aviation has since been contracted to provide dedicated
services to Blue Dart Express Limited.

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Linked by some of the most advanced communications systems and positioned to offer a consistent,
premium, standardized quality of service.

 

  


 

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The only express carrier in the country today which offers an entire range of services that extend from a
document to a charter-load of shipments. Our services are relentlessly monitored to deliver a net service
level of 99.96%.

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A dedicated team of specialists who provide the expertise for customs as well as regulatory clearances at
all States within the country, to support seamless service to the customer.


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Designed to enhance the reliability of our operations and process efficiency, and add value to the
customer through time and cost savings.

 

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The only one of its kind in the country today, that is focused on carriage of packages as its prime
business, rather than as a by-product of a passenger airline. A dedicated aviation system to support Blue
Dart's services is self-sustaining, with its own bonded warehouses, ground handling and maintenance
capability.

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Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+(ind)" [F one plus (ind)] rating for our short
term debt programme of Rs. 30 crores.

Further, ICRA Ltd. has also assigned the highest "A1+" (pronounced A one plus) Rating for our
Commerical Paper Programme of Rs. 25 crores.

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Committed; diverse and over 6,031 strong are our most valued asset. All our achievements have been
possible because we have a team who believes in themselves and their company, a team with a winning
attitude. me are a learning organization, we value self-development, and most of our managers are
home-grown.

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In +,-., Khushroo Dubash, Clyde Cooper, and Tushar Jani establish Blue Dart Courier
Services with a capital base of Rs: 30,000. They forge ties with Gelco Express International
U.K., and introduce India's first international air package express service.

In +,-/, it became a Global Service Participant of FedEx with the acquisition of Gelco
Express International by FedEx. Blue Dart Courier Services is the first carrier in India to
provide domestic and international on-board couriers.

In +,--, Blue Dart Courier Services established real-time, on-line tracking for all
international shipments through COSMOS, the FedEx track and trace system.

In +,,+, Blue Dart Express was registered as a private limited company, and introduces its
economical logistics service option, 


". It indigenously develops its domestic
tracking system, COSMAT-ITM.

In +,,0, Blue Dart Express Pvt. Ltd. connects its in-house domestic E-mail network,

In +,,1, Blue Dart Aviation acquired 2 Boeing 737-200 freighters and receives ATO
permission. Blue Dart Express Ltd. developed its SMART (Space Management Allocation
Reservations and Tracking) system for its aircraft, the first cargo management system in the
country. Blue Dart Express Ltd. was awarded as the "Global Service Participant Sales
Award" by FedEx for outstanding sales performance.

In +,,2,Blue Dart Aviation launched India's first jet express airline. Blue Dart Express Ltd's
turnover crossed Rs: 1 billion mark, as it expanded its domestic network by entering into
strategic alliances in North, South and mest India. Blue Dart Express Ltd. was the first
express company in India to receive an Ú
 certification, and post its website on the
internet.

In +,,3, Blue Dart Aviation launches its domestic charter operations.

In +,,,, Blue Dart Express Ltd. moved to its state-of-the-art Administrative, Technology and
Operations Superhub, the Blue Dart Centre, at Mumbai. It was close to both the international
and domestic airports, encircled by four five-star hotels, and equipped with the latest
technology, the Superhub had improved efficiency and increased load-handling capacity
multifold. Blue Dart Express Ltd. Launched Power Dart 2000+, a software that provides
customers free connectivity to its database, enabling customers to track and retrieve all
information related to their shipments.

In 0444, Blue Dart Aviation acquires its ‰

  on lease.

In 0440, Blue Dart was re-certified as one of a handful of Indian companies to the new
global Ú
 ! standards for "Design, management and operations of countrywide
express transportation and distribution service within the Indian Subcontinent and to
international destinations serviced through multinational express companies". It signed a

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path-breaking Sales Alliance with the morld's No. 1 international air express company, ( 
) $*.

In 044., Blue Dart acquires its fourth Boeing 737 freighter. Blue Dart established twelve of
its own offices in the South, delivering to an additional 198 locations, expanded its hub at
Bhiwandi and sets up a bonded warehouse in Mumbai. The company was selected a
Superbrand from over 700 brands across 98 categories by a jury of eminent marketing and
advertising professionals. The company celebrated its 20 years of service to the nation on
19th November 2003.

In 044/, Blue Dart extended its brand to Sri Lanka through a Regional Service Alliance with
Foster Agencies Pvt. Ltd., Member of the Hayleys Group, one of Sri Lanka's largest
diversified multinationals. The Alliance enabled customers to use Blue Dart services between
400 locations in Sri Lanka and over 13,700 locations in India. Blue Dart acquires its ü 
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  737 freighter.

In 0441, P
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 completes the acquisition of 81.03% of the
equity capital of Blue Dart Express Limited.

In 0442, Blue Dart launched its unique SMS based Mobile Tracking Service. Exactly after a
decade after its launch of India's first domestic express airline, Blue Dart introduces the first
Boeing 757 freighters in the Indian skies on the 1st June 2006 with 2 of these aircraft
connecting the 5 major metros of Delhi, Mumbai, Chennai, Bangalore and Kolkata.

In 044-, Blue Dart celebrated its 25th year of operations in India.

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