PLAN

SCOR Quick Reference SCOR Contains Three P1

Plan
P2
Plan
P3
Plan
P4
Plan
P5
Plan
Levels of Process Detail Supply
Chain
Source Make Deliver Return

Level P1.1: P2.1: P3.1: P4.1: P5.1:

Supply-Chain # Description Schematic

Identify,
Prioritize, &
Aggregate
Supply-Chain
Identify,
Prioritize, &
Aggregate
Product
Identify,
Prioritize, &
Aggregate
Production
Identify,
Prioritize, &
Aggregate
Delivery
Identify,
Prioritize, &
Aggregate
Return

Operations 1 Top Level Plan

Requirements

P1.2:
Identify,
Requirements

P2.2:
Requirements

P3.2:
Requirements

P4.2:
Requirements

P5.2:

Supply-Chain Operations Reference-model

(Process Types) Identify, Assess, Identify, Assess, Identify, Assess, Identify, Assess,

Reference-model Source Make Deliver Assess, & & Aggregate & Aggregate & Aggregate & Aggregate
Aggregate Product Production Delivery Return
Supply-Chain Resources Resources Resources Resources
Return Return Resources
P2.3: P3.3: P4.3: P5.3:
P1.3: Balance Balance Balance Balance Return
Balance Product Production Delivery Resources with
Supply-Chain Resources with Resources with Resources with Return
2 Configuration Resources with Product Production Delivery Requirements
Level Supply-Chain Requirements Requirements Requirements
Requirements P5.4:
(Process P2.4 P3.4: P4.4: Establish &
Categories) P1.4: Establish Establish Establish Communicate
Establish & Sourcing Plans Production Delivery Plans Return Plans
Communicate Plans
Supply-Chain
Plans

3 Process Element
Level
(Decompose
Processes)

P1.1
Identify, Prioritize, and
Aggregate Supply-Chain
Requirements P1.3 P1.4
Balance Supply-Chain Establish and Communicate

PLAN SOURCE MAKE DELIVER RETURN P1.2

Resources with Supply-Chain
Requirements
Supply-Chain Plans

Identify, Assess, and

Aggregate Supply-Chain
Resources

4 Implementation
Level
(Decompose
Process Elements)
Not Enable Plan
in
Scope EP1: EP2: EP3: EP4: EP5:
Manage Manage Manage Plan Manage Manage
Business Rules Performance of Data Collection Integrated Integrated
Version for Plan Supply Chain Supply Chain Supply Chain
Processes Inventory Capital Assets
8.0 EP6: EP7: EP8: EP9:
Manage Manage Manage Plan Align Supply
SCOR is a registered trademark in the Integrated Planning Regulatory Chain Unit
Supply Chain Configuration Requirements Plan with
United States and Europe Transportation & Compliance Financial Plan
SOURCE MAKE DELIVER
S1 S2 S3 M1 M2 M3 D1 D2 D3 D4
Source Stocked Source Source Make-to-Stock Make-to-Order Engineer-to-Order Deliver Deliver Deliver Deliver
Product Make-to-Order Engineer-to-Order Stocked Make-to- Engineer-to- Retail
Product Product Product Order Order Product
Product

S1.1: S2.1: S3.1: M1.1: M2.1: M3.1: D1.1: D2.1: D3.1: D4.1:
Schedule Product Schedule Product Identify Sources of Supply Schedule Production Schedule Production Finalize Engineering Process Inquiry & Process Inquiry & Obtain & Respond to Generate Stocking
Deliveries Deliveries Activities Activities Quote Quote RFP/RFQ Schedule
S3.2: M3.2:
S1.2: S2.2: M1.2: M2.2: Schedule Production D1.2: D2.2: D3.2: D4.2:
Select Final Supplier(s)
Issue Product Issue Product Activities Receive, Enter & Receive, Configure, Negotiate & Receive Receive Product at
Receive Product Receive Product and Negotiate
Validate Order Enter & Validate Contract the Store
S1.3: S2.3: S3.3: M1.3: M2.3: M3.3: Order
Produce and Test Produce and Test Issue Product D1.3: D3.3: D4.3:
Verify Product Verify Product Schedule Product
Reserve Inventory & D2.3: Enter Order, Commit Pick Product from
Deliveries
S1.4: S2.4: M1.4: M2.4: M3.4: Determine Delivery Reserve Resources & Resources & Launch Backroom
S3.4: Package Package Produce & Test Date Determine Delivery Program
Transfer Product Transfer Product
Receive Product Date D4.4:
M1.5: M2.5: M3.5: D1.4: D3.4: Stock Shelf
S1.5: S2.5:
Stage Product Stage Product Package Consolidate Orders D2.4: Schedule Installation
Authorize Supplier Authorize Supplier S3.5:
Payment Payment Verify Product Consolidate Orders D4.5:
M1.6: D1.5:
M2.6: M3.6: D3.5: Fill Shopping
Build Loads D2.5:
S3.6: Release Product Release Product Stage Product Build Loads Cart
Transfer Product to Deliver to Deliver D1.6: Build Loads
M3.7: D3.6: D4.6:
Route Shipments
S3.7: Release Product D2.6: Route Shipments Checkout
Authorize Supplier to Deliver D1.7: Route Shipments
Payment Select Carriers & D3.7: D4.7:
Rate Shipments D2.7: Select Carriers & Deliver and/or
Select Carriers & Rate Shipments install
D1.8: Rate Shipments
Receive Product from D3.8:
Source or Make D2.8: Receive Product
Receive Product from Source or Make
D1.9: from Source or Make
Pick Product D3.9:
D2.9: Pick Product
D1.10: Pick Product
Pack Product D3.10:
D2.10: Pack Product
D1.11: Pack Product
Load Product D3.11:
& Generate D2.11: Load Product &
Shipping Docs Load Product & Generate Shipping
Generate Shipping Docs
D1.12: Docs
Ship Product D3.12:
D2.12: Ship Product
D1.13:
Ship Product
Receive & Verify D3.13:
Product by Customer D2.13: Receive & Verify
Receive & Verify Product by Customer
D1.14: Product by Customer
Install Product D3.14:
D2.14: Install Product
D1.15:
Install Product
Invoice
D3.15:
D2.15: Invoice
Invoice

Enable Source Enable Make Enable Deliver

EM1: EM2: EM3: EM4: EM5: ED1: ED2: ED3: ED4: ED5:
ES1: ES2: ES3: ES4: ES5:
Manage Manage Manage Make Manage Manage Manage Assess Delivery Manage Manage Manage
Manage Assess Supplier Maintain Manage Manage
Production Production Information In-Process Equipment and Deliver Performance Deliver Finished Deliver Capital
Sourcing Performance Source Data Product Capital Assets
Rules Performance Products (WIP) Facilities Business Rules Information Product Assets
Business Rules Inventory
Inventories
ES6: ES7: ES8: ES9: EM6: EM7: EM8:
ED6: ED7: ED8:
Manage Manage Manage Manage Manage Manage Manage
Manage Manage Manage
Incoming Supplier Import/Export Supplier Transportation Production Production
Transportation Product Life Import/Export
Product Network Requirements Agreements Network Regulatory
Cycle Requirements
Compliance
RETURN The
SR1 DR1 SR2 DR2
Source
Return
Deliver
Return
Source
Return
Deliver
Return
SR3
Source
Return
DR3
Deliver
Return
SCOR-model:
Defective Defective MRO MRO Excess Excess
Product Product Product Product Product Product The Supply-Chain Operations

Reference-model (SCOR) is the

SR1.1: DR1.1: SR2.1: DR2.1: SR3.1: DR3.1:
Identify Authorize Identify Authorize Identify Authorize product of the Supply-Chain Council
Defective Defective MRO MRO Excess Excess
Product Product Product Product Product Product
Condition Return Condition Return Condition Return
(SCC), an independent, not-for-profit,
SR1.2: DR1.2: SR2.2: DR2.2: SR3.2: DR3.2:
Disposition Schedule Disposition Schedule Disposition Schedule
global corporation with membership
Defective Defective MRO MRO Excess Excess Return
Product Return Receipt Product Return Product Receipt open to all companies and organizations
Receipt
SR1.3: DR1.3: SR2.3: SR3.3: DR3.3:
Request Receive Request DR2.3: Request Receive interested in applying and advancing
Defective Defective MRO Return Receive Excess Excess
Product Product Authorization MRO Product Product
Return (includes Product Return (includes the state-of-the-art in supply-chain
Authorization verify) SR2.4: Authorization verify)
(includes
Schedule verify)
SR1.4: DR1.4: MRO SR3.4: DR3.4: management systems and practices.
Schedule Transfer Shipment DR2.4: Schedule Transfer
Defective Defective Transfer Excess Excess The SCOR-model captures the
Product Product
SR2.5: Product Product
MRO
Shipment Return Product Shipment
MRO Council’s consensus view of supply
SR1.5: Product SR3.5:
Return Return Excess
Defective Product chain management. While much of the
Product
underlying content of the Model has

been used by practitioners for many

years, the SCOR-model provides a

unique framework that links business

For more information: process, metrics, best practices and

In USA: technology features into a unified

Supply Chain Council
1400 Eye Street, Suite 1050 structure to support communication
Washington DC, 20005 among supply chain partners and
Tel: +1 202-822-4660
Fax: +1 202-822-5286 to improve the effectiveness of
Email: info@supply-chain.org
supply chain management and
In Europe:
Supply Chain Council related supply chain

Enable Return 287 Avenue Louise

improvement activities.
2nd Floor
ER1: ER2: ER3: ER4: ER5:
Manage Manage Manage Manage Manage
BE - 1050 Brussels
Business Rules Performance of Return Data Return Return Capital Tel: +32 2 627 0160
for Return Return Collection Inventory Assets
Processes Processes Fax: +32 2 645 2671
ER6: ER7: ER8:
Email: Europe@supply-chain.org
Manage Manage Return Manage Return
Return Network Regulatory
Transportation Configuration Requirements www.supply-chain.org
& Compliance
S1 Source Stocked Product
S1.2 Detail
Supplier SCOR Model Structure
A set of standard notation is used throughout the Model. P depicts Plan elements, S depicts Source
From DR1.4: Transfer Defective Product elements, M depicts Make elements, D depicts Deliver elements, and R depicts Return elements.
in DR1 Deliver Return Defective SR = Source Return and DR = Deliver Return. An E preceding any of the others (e.g., EP) indicates that the
From DR2.4: Transfer MRO Product in
process element is an Enable element associated with the Planning or Execution element (in this case, EP
DR2 Deliver Return MRO Product would be an Enable Plan element). Every Level 1 Process has Enable Processes associated with it.

Product
As indicated in the chart showing the Three Levels of Process Detail, the Model is hierarchical with

Defective Products
three levels. Here is a sample of the detailed workflow for S1.2. S1.2 is a notation that indicates a third
From DR3.4: Transfer Excess Product
level process element. In this case, it is a Source (S = Level 1 Source) element that is concerned with
MRO Products
in DR3 Deliver Return Excess Product
sourcing stocked product (S1 = Level 2 Source Stocked Product) and is specific to receiving product (S1.2

Excess Products
= Level 3 Source Stocked Product Receive Product). Though the other S1 processes are shown here to
Level 2, the Level 3 detail is only included for S1.2.

Scheduled Receipt Receipt Transferred

S1.1 Schedule Receipts Verification Verification Product S1.5 Authorize
S1.2 Receive Product S1.3 Verify Product S1.4 Transfer Product
Product Deliveries Supplier Payment
Receipt verification
Receipt verification
Receipt verification
Receipt verification
Receipt verification

To ES.2: Assess Supplier

Performance in ES
Performance Attributes and Level 1 Metrics
Enable Source
Level 1 Metrics are primary, high level measures that may cross multiple SCOR processes. Level 1 Metrics do not
To ES.1: Manage Sourcing necessarily relate to a SCOR Level 1 process (PLAN, SOURCE, MAKE, DELIVER, RETURN).
Business Rules in ES Enable

To ES.6: Manage Incoming Product

in ES Enable Source
Performance Attributes
Customer-Facing Internal-Facing
To ES.8: Manage Import/Export
Requirements in ES Enable Source Level 1 Metrics Reliabilty Responsiveness Flexibility Cost Assets
To ED.8: Manage Import/Export Perfect Order Fulfillment ✔
Requirements in ED Enable Deliver
Order Fulfillment Cycle Time ✔
Upside Supply Chain Flexibility ✔
Upside Supply Chain Adaptability ✔
Level 1 Metrics
Downside Supply Chain Adaptability ✔
The Level 1 Metrics are the calculations by SCOR processes. Lower level calculations
which an implementing organization can (Level 2 and 3 metrics) are generally asso- Supply Chain Management Cost ✔
measure how successful they are in ciated with a narrower subset of process- Cost of Goods Sold ✔
achieving their desired positioning within es. Level 2 and 3 metrics associated with
the competitive market space. Most met- Level 1 metrics are included in the SCOR Cash-to-Cash Cycle Time ✔
rics in the Model are hierarchical – just as 8.0 Appendix A. Additional metrics that do Return on Supply Chain Fixed Assets ✔
the process elements are hierarchical. not “roll up” to Level 1 are needed as diag-
Level 1 Metrics are created from lower nostics (used to diagnose variations in per- Return on Working Capital ✔
level calculations and are primary, high formance against plan) and are included
level measures that may cross multiple in the SCOR Process Tables and Glossary.