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KPO v

sBPO
Whatar
ethei
rDi
ffer
enc
e?
ACompar
ati
veAnal
ysi
s
St
rat
egi
csol
uti
ons
,ther
ear
esi
gni
fi
cantdi
ff
erenc
esbet
weenBPO
andKPO,t
ypi
cal
lyi
nthear
easofc
li
entmot
ivat
ion,t
ypeofpr
oces
s,
s
kil
lrequi
rementandwor
kchar
act
eri
st
ics
.

Bus
inessProcess Knowl
edgeProcess
Outsour
cing(BPO) Out
sourcing

Pr
imar
y Mot
ivat
ion
Goodcommunicat
ionski
ll
sand Speci
ali
zedknowl
edge
basi
ccomput
erknowledge

Low endser
vices Hi
ghendser
vices

Pr
e-definedpr
ocess Requi
resappl
icat
ion

Notsoqual
ifiedempl
oyees Ski
llandexper
tiseofknowl
edge
employees

Ski
ll&Wor k
Charact
eri
sti
cs

Exper
tisei
nPr
ocess Exper
tisei
nKnowl
edge

Rel
iesonCostar
bit
rage Rel
iesonKnowl
edgear
bit
rage

Dr
ivi
ngf
orceVol
umedr
iven Dr
ivi
ngf
orceI
nsi
ght
sdr
iven

Techni
calsuppor
t Dat
aanal
yti
cs

www.
i
ccs
-bpo.
com i
nfo@i
ccs
.i
n

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