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Assessments can be conducted at any time but are often done after hiring, during
performance review times, when performance improvement is needed, for career
development plans or succession planning, or when changes in an organization involve
changes in employees’ jobs. It is beneficial to perform these assessments periodically to
measure changes in employees’ knowledge and skills and also training program
effectiveness.
Step 1: Identify the Business Need
A training assessment is the first step to any successful training program and is
critical as part of succession planning. Conducting this analysis allows an organization
to focus its efforts on areas of training that are necessary for employees to successfully
carry out the organization’s goals, make optimum use of the company’s training dollars,
and motivate employees by contributing to their career development. The person
conducting the training needs assessment must clearly understand the overall
organization and department goals and priorities, so he or she can properly assess the
training options and identify which training opportunities will contribute most to the
overall success of employees, the business units and the organization as a whole.
Essentially, why are you conducting a training needs assessment? What is the end
result that the employee, manager or executive team is trying to accomplish? Will
training contribute to this accomplishment? Sometimes training is not the answer. There
may be other organizational issues that would be best addressed through another
means—for example, through job analysis, goal clarification, reorganizing or realigning
a department, or employee engagement. See, Aligning Workforce Strategies With
Business Objectives.
Step 2: Perform a Gap Analysis
A scale of 1 to 3 could be used with number 1 being critical, 2 being important and 3
being not important at all. Here are some example criteria for rating the level of
importance for training options: