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strategický imperativ
Ivo Sulovsky,
Director Consulting Services, IMS-Health
• Current Situation
• Practical Approaches
2
Market pressures today are directly impacting
sales strategy and execution
3
Some companies are under great pressure to
deliver top and bottom line results
60.000
50.000
(€ Thousands) Increase in sales from
40.000
R2 = 0,4208
promoted products
30.000
20.000
10.000
-
0 200 400 600 800 1000 1200
-10.000
-20.000
Spanish Representatives
90.000 2003
SALES REPS
80.000
2004
70.000
60.000
2005
50.000
97
98
99
00
01
02
03
04
)
(e
19
19
19
20
20
20
20
20
05
20
Key question: How many PSRs does a company really need and how should
the sales force be structured?
Source: IMS National Sales Perspective and Integrated Promotional Services, March 2006. US market only
5
Numerous recent press announcements illustrate
the relevance of SFE measures
• Pfizer: “Pfizer plans to reorganize its domestic sales force of 11,000 employees to
shrink individual sales territories and reduce the number of sales representatives
calling on each doctor. But it said Pfizer isn't planning for widespread layoffs although
there could be some reductions through attrition.”
• Wyeth: “We are looking to change the way our sales force operates…We are
looking at delivering medication in a more effective manner.”
6
Management of leading companies rate SF
competence, targeting and customer
segmentation as TOP future drivers
Top 6 Drivers
2 - 10
2 - 15
2 - 10
2-5
2 - 15
5 - 20
0-3
5 - 15 1-5
Targeting Increase of Increase of Optimize Optimize Enhance Align sales & SF Enhance SF
call detailing SF territory detailing marketing tools & culture &
frequencies time structure structure impact strategy data motivation
• Austria
− „early adopter“ – majority of the industry has engaged in SFE
projects since 2004
• Poland
− Numerous companies have started Targeting & Resource
Optimization projects
− Pharmacy segmentation was first in focus, doctor segmentation
and sales rep targeting education are „booming“ now
• Hungary
− Targeting/Sales Force Sizing activities in up-take
− First projects on the market at the end of 2005, activities of
companies raising in 2006
9
The main focus of SFE-projects has been on
understanding the market concentration...
100%
80%
% of Rx
60%
40%
20%
0%
0% 20% 40% 60% 80% 100%
% of doctors
− For the market 20% of the doctors account for c55% of sales
3,000
2,500
2,000
Revenue
1,500
1,000
500
)
)
)
)
2
2
9
6
8
3
3
2
8
7
2
3
=
=
=
5
2
3
2
=
=
=
(n
(n
(n
(n
(n
(n
(n
(n
(n
(n
(n
+
4
9
0
2
1
0
1
Non Target Target
Invest Defend
Ignore Maintain
Low High
12
New markets challenges make it necessary to
dive “beneath the surface”
Physician Region/
Pharma Detailing Geography
Pharma Sampling Specialty
Monitored Physician Prescribing
Medical Conferences History
Pharmacy
interventions Share of Voice
All Medical
Conferences
Message
Content
Peer to Peer Exposure Patient Exposure to
interventions to DTC interventions Journal Ads
Investigate Maximise
Influence & Revenue or
Attitude Profit
Low High
14
The impact of relative channels are studied in
more detail
Relative Impact of Channel
on Rx Intentions
80%
75%
70% 70%
70%
60%
50%
46%
40%
34%
30%
20%
10%
0%
Pharma Patient Peer Payor Pharmacist
60
Average Rx per GP
50 Impact of rep
activity
40
30
20
10
0
No positive Positive hospital Positive PCO only Positive hospital
influence only and PCO
P(v) = f O(p),A(p),I(p)
Influence & Attitude
Share
17
Specialist sales force will become more important
due to market shifts towards specialty products
90
80 82
Number Of Blockbusters
70
40%
60
50 44
40 23%
30
60%
20 77%
10
0
2000 2002 2004
Primary Care Specialist Care
Source: IMS Health SMR Team Analysis, Multiple publications & websites, as of March 2004
18
Challenges in Sales Force Effectiveness are driving
change towards Precision Sales & Marketing
Increase Impact of Calls Right relationship with right
prescriber
Dynamic Customer
Understanding
Increasing Sales
Productivity
While
adapting
to
Speciality drives Sales Force Design Measure Results of Sales Call
Activity
21.4 Bn
19
Increased market intelligence and usage of
alternative channels belong to the main SFE
trends in Europe
Increased spending on
Roles and representatives
competitive intelligence
are changing with evolving
and re-structuring field
models
forces
20
Sales Organization models are changing, right
sizing/structuring of the team is the main issue
21
Resource Optimization answers key questions to
allow for deployment of an optimal sales force
Which products in
How many reps What is the
which detail
should we have in optimal number of
position should we
our sales force? sales teams?
include per team?
22
Optimizing Sales Resources follows four basic
steps, but frequently gets very complex
23
1) Determining Target Population
24
First Step
Prescribing concentration, segmentation & targeting
100%
Cumulative Prescriptions
25
Using Your Segmentation
Potential
targets in each segment
B1 B2
12,000 6,000
Untargeted
70,000
Penetration
26
2) Determining Frequency
• We begin with the response curves. Over longer periods, they can
resemble an S, although often they look more logarithmic:
Results
Frequency
27
Return on Calls
• If you know the S-curve and your target potential, you can calculate
the return on frequency
Total cost
Sales / Cost
Negative return
Frequency
28
3) Determining Sales Force Capacity
• This means that you have two levers to increase rep call capacity:
− Increase days in field
• Reduce meetings, increase satisfaction
− Increase calls per day
• Better route planning, review territory alignment, increase satisfaction
29
4) Calculating Size
30
At which point in the profit curve do you find
your optimum balance between costs & profit?
Area of
Recommendation
€ Incremental Sales
Calculated Cost
Optimum
x
Contribution
Actual
31
IMS supported Resource Optimization process
involves five key phases
Prelim. Analysis
Final Analysis
Close/
Implementation
Planning
32
Strategy design to reach 2008 in optimum shape
for new launches without damaging short-term
profitability
Client Case Study
Situation Approach
This company faces up a difficult situation because their two IMS developed a model to study
main products are affected seriously by the current regulation the optimal sales force size and
and the rest of the products in the portfolio are playing in structure for that company at that
decreasing or very competitive markets moment. The model is composed
by two parts:
The company has recently launched a new product but its sales
potential is not as high as expected and the next launch is not First, the optimum per product
expected until 2008. The company needs to “bridge” their way is calculated, considering carry-
through to 2008 when their launches were taking place over, response curves,
Taking into account all these points this company asked IMS for concentration curves, …
advise to analyze what an optimal size and structure could be After that, it is necessary to
and how to make it “implementable” combine the different products
to obtain the portfolio optimum
• The outcome of the project consisted not only on the development of the sales force size
Results and structure and its profitability in the scenarios considered but also on the portfolio
& Client design per specialty for the following four years, coverage, frequency and deployment
Benefits • In the first year after project completion, the company has reached the sales and profits
forecasted in the selected scenario: sales increase of 6%; cost decrease of 12%
33
IMS has the highest level of local knowledge
covering European markets and the prescribers
contained within them
Local Highest
Knowledge possible
level of
• Local prescribing knowledge precision
• Local market knowledge utilizing
lowest level
• Local information sources
of
• Local consultancy teams information
• Local relationships granularity
available
Global capability with common per country
methodologies
34
IMS is ready to support you with our Sales
Force Effectiveness Framework!
Strategy Development
Planning Implementation
Sales Profiling,
Promo Resource Territory Call Territory Perf & Comp
Strategy Segmentation
Response Optimization Alignment Planning Mgmt. Admin
Evaluation Targeting
Change Management, Training & IM: Define, manage, implement and monitor the transition
Information: Developing and leveraging world class information assets globally and locally
35