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This chapter has 50 questions.

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Multiple Choice Questions - (17) Odd Numbered - (25)

True/False Questions - (18) Even Numbered - (25)
Essay Questions - (15)

1. Each person involved in the communication process is both a sender and a receiver.
→ True
False

True / False Question

2. Most of our communication is verbal.
True
→ False

True / False Question

3. Sensory acuity means paying attention to all elements in the communication environment.
→ True
False

True / False Question

4. Semantic noise occurs when a listener tunes out the message because of offensive language that the speaker uses.
→ True
False

True / False Question

5. A change in setting may change the message value of the communication.
→ True
False

True / False Question

6. Asynchronous communication is talk that occurs at the same time with no time delay.
True
→ False

True / False Question

7. The Internet is represented in the communication model by the word setting.
True
→ False

True / False Question

8. One benefit of the "leveling" that occurs on the Internet is that shy, nonassertive people have an equal opportunity to
express themselves.
→ True
False

True / False Question

9. Not all communications have a past, present, and future.
True
→ False

True / False Question

10. Keeping a diary would be an example of intrapersonal communication.
→ True
False

True / False Question

11. Generally, interpersonal communication has less verbal feedback potential than public communication.
True
→ False

True / False Question

12. Small group communication emphasizes problem solving.
→ True
False

True / False Question

13. A Mexican-American talking to an African-American is an example of intercultural communication.
→ True
False

True / False Question

14. A competent communicator is one who communicates successfully but not necessarily in a socially appropriate manner.
True
→ False
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True / False Question

15. The process of strategic flexibility allows communicators to approach any and every situation using exactly the same set
of behaviors.
True
→ False

True / False Question

16. Active open-mindedness (AOM) has as its main purpose the critical examination, analysis, and thoughtful consideration of
ideas.
→ True
False

True / False Question

17. To change communication skills in any way requires setting a realistic timetable for improvement.
→ True
False

True / False Question

18. Ethical communication is a component of each of the six types of communication.
→ True
False

True / False Question

19. The most frequently cited factors in aiding graduating college students to both obtain and sustain employment are:
computer skills.
→ job-specific skills.
knowledge of any content area or major.
basic oral and written communication skills.

Multiple Choice Question

20. Which was NOT one of the three factors that made the author of your book switch from a pre-med major to speech?
The importance of speech in leadership
That it is the ultimate people-oriented discipline
The importance of communication skills in all areas of life
→ That it offers specific instructions on how to approach all ambiguous and confusing situations

Multiple Choice Question

21. When communication is defined as a process, this means:
→ it is always changing.
it involves more than one person.
it occurs in a setting or environment.
when there is communication, there is always feedback.

Multiple Choice Question

22. The ideas and feelings that a sender-receiver wants to share are known as:
noise.
setting.
channel.
→ messages.

Multiple Choice Question

23. A symbol that represents an object is known as what kind of symbol?
Genuine
→ Concrete
Abstract
Conclusive

Multiple Choice Question

24. Which types of symbols were defined as those that stand for ideas rather than objects?
verbal symbols
→ abstract symbols
concrete symbols
nonverbal symbols

Multiple Choice Question

25. What percent of messages sent and received by Americans did Albert Mehrabian claim are nonverbal?
10 percent
50 percent
75 percent
→ 90 percent
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Multiple Choice Question

26. That kind of noise caused by people's emotional reactions to words is known as:
psychic noise.
internal noise.
external noise.
→ semantic noise.

Multiple Choice Question

27. The Internet is represented in the communication model by the word(s):
→ channel.
setting.
feedback.
senders-receivers.

Multiple Choice Question

28. When you focus on communication as a transaction, you are focusing on the:
noise.
setting.
physical act.
→ psychological act.

Multiple Choice Question

29. Which of the following is true with respect to the roles all communicators play?
→ They do not always stay the same in a relationship.
They are established only by you and the choices you make.
They are determined primarily by your word choices and body language.
They complicate the communication situation to such a degree that it is impossible to understand what goes on
in communication. Roles have no place in communication.

Multiple Choice Question

30. Communication that occurs within you is known as:
public communication.
small-group communication.
interpersonal communication.
→ intrapersonal communication.

Multiple Choice Question

31. Messages are typically most highly structured in which of the following types of communication?
Intrapersonal communication
Interpersonal communication
Small-group communication
→ Public communication

Multiple Choice Question

32. Which of the following is NOT one of the three components of competence?
Skill
→ Control
Knowledge
Motivation

Multiple Choice Question

33. Which of the following was NOT mentioned as a justification for strategic flexibility?
The world is complex.
Problems are complicated.
Circumstances are intricate and involved.
→ Leaders must be able to apply exactly the same set of solutions to every problem.

Multiple Choice Question

34. Creativity, as presented in this book, is defined as:
a rare and special power.
the ability to devise ideas unthought about before.
a trait restricted to artistic, inspired, visionary people.
→ the capacity to synthesize vast amounts of information and wrestle with complex problems.

Multiple Choice Question

35. Communication that is honest, fair, and considerate of others' rights is known as:
public communication.
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→ ethical communication.
intercultural communication.
interpersonal communication.

Multiple Choice Question

36. What does it mean that communication is a process, and why is this important?

Explanation:
Answers will vary

Essay Question
37. Distinguish among verbal, concrete, abstract, and nonverbal symbols.

Explanation:
Answers will vary

Essay Question
38. What is sensory acuity, and what contribution does it make to effective communication?

Explanation:
Answers will vary

Essay Question
39. Distinguish among external, internal, and semantic noise.

Explanation:
Answers will vary

Essay Question
40. What is the Internet's effect on communication?

Explanation:
Answers will vary

Essay Question
41. What are the aspects of communication as transaction, and why are they important?

Explanation:
Answers will vary

Essay Question
42. Name and briefly describe some ways in which the roles you play will influence your communication.

Explanation:
Answers will vary

Essay Question
43. What is intrapersonal communication, and what function does it serve?

Explanation:
Answers will vary
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Essay Question
44. Define intercultural communication. What do we mean by the term culture?

Explanation:
Answers will vary

Essay Question
45. What are the elements communicators should display if they want their communication to be considered competent?

Explanation:
Respect, empathy, tolerance, flexibility, interaction management

Essay Question
46. What are the steps of strategic flexibility, and what is it that distinguishes each one from the others?

Explanation:
Answers will vary

Essay Question
47. Explain the value of active open-mindedness as a tool. How can it help communicators when they are facing baffling or
confusing situations?

Explanation:
Answers will vary

Essay Question
48. As a student begins serious study of communication, what inquiries should that person pursue?

Explanation:
Answers will vary

Essay Question
49. When is it that your true ethics are revealed, and what are the circumstances most likely to reveal them?

Explanation:
Answers will vary

Essay Question
50. When you communicate ethically, what principles should you follow?

Explanation:
Answers will vary

Essay Question