Adm Sys of Raj

CHAPTER 3
DIGITAL VISION OF RAJASTHAN STATE

SECRETARIAT
Rajasthan evokes colourful images of a land of chivalrous rulers, brave and
beautiful women, and bedecked camels dotting the desert landscape, rich folklore
and friendly people. In the last fifty years, it has emerged as a major tourist
destination in India, both for the domestic and foreign tourists. The State, in its
present form, is a conglomeration of 19 princely States and 3 chiefships, which
varied in size, population, administrative efficiency, and the level of socio-economic
development. Administratively, Rajasthan is divided into 32 districts, which are
further sub-divided into 241 tehsils and 237 development blocks. The State has an
area of 3.42 lakh sq. kms. and after bifurcation of Madhya Pradesh and formation of
the new State of `Chhattisgarh', has become the largest state in the country. i
Secretariat
As at the union level, each state has a secretariat of its own which is the
highest echelon of the state administrative structure offering locus for the exercise of
authority by the state government. The expression “Secretariat” is used to refer to
the complex of departments whose political heads are ministers while the
administrative heads are Secretaries to the Government. The entire administrative
machinery of the state is divided into several departments. The secretariat is a
conglomeration of all these departments. The ministers are incharge of these
departments and are answerable to the legislature for the activities therein. Below
the ministers are posted in each department several career civil servants who carry
Digital Vision of Rajasthan State Secretariat 79
out the orders of their political bosses, advise them and help them by providing
necessary information required for facing the legislature and its committees.
A secretariat department is different from an executive department. The
latter is the executive organisation of the government and has its top a functionary,
generally known as the head of the department. The Agriculture Department in the
secretariat, for instance is headed by the Secretary Agriculture, but has the Director
of Agriculture as its head of the department. The latter is subordinate to the former.
Not all secretariat departments have, executive departments’ attached to them are
engaged in an advisory and controlling capacity. Departments of Finance, Personnel,
Planning, Administrative Reforms, Law, etc. come under this category.
The head of the department is generally a specialist and a secretary is a
generalist civil servant, though there are a number of executive departments which
are headed by generalists and, conversely, a few (in fact very few) secretariat
departments are headed by specialists.
The number of secretariat departments is usually more than the number of
secretaries. The normal practice is to entrust more than one department to the charge
of one secretary though, in the case of major departments like Finance and Home,
the secretaries have only single charge.
A secretariat department has been an organisational unit consisting of a
Secretary to the Government together with a part of the State Secretariat under his
administrative control to which responsibility for the performance of specified
functions has been assigned under the Rules of Business framed for this purpose. As
mentioned already, the secretariat is divided into a number of departments. The
exact number of departments varies from state to state. For instance, Sikkim as of
1989, had only 15 departments, while most of the other states have 30 to 40
departments. But there are few departments which are common to all states viz,
General Administration, Personnel, Home, Finance, Agriculture, Public Works,
Industries, Irrigation, Health, Education, Law, Medical, Planning, Information,
Rural Development, Transport, Revenue etc.
Each state has experimented from time to time with new departments
according to the needs of the time. Some have survived, some have not.
Amalgamations, bifurcations, trifurcations and again merger are a continuing
process of departmentalisation in India at the union as well as at the state levels. In
India the political executive is at liberty to design and redesign its administrative
system. In Rajasthan, for instance, the Department of Education was bifurcated into
two- one Department for Primary and Secondary Education and the other for Higher
and Technical Education. This was done as late as 1993.
In Rajasthan, the Department of Personnel and Administrative Reforms has
been split into two, the Art and Culture Department has evolved out of the
Education Department and Rural Development and Panchayati Raj Department co-
exists with special schemes and IRD Department. Besides the functionally
specialised departments, there exist, in the Secretariat, crucial organisations in the
form of the Chief Minister’s Secretariat, Cabinet Secretariat and the office of the
Chief Secretary which collectively, are the critical centres of policy making, control
and coordination.
The basic pattern of organisation in departments is broadly similar. The
secretary is the official head and is assisted by one or more additional/ joint/ special,
deputy and under/ assistant secretaries, depending upon the size of the department.
Nomenclatures of these officials differ from state to state. In Rajasthan, for
instance, the hierarchy comprises secretary, special secretary is given to an I.A.S
officer who is of selection scale. Further a number of deputy and assistant secretaries
belong to the State Secretariat Services.
Most of the secretaries to the Government are I.A.S officers. Only a few
belong to the specialist services. For instance, in Rajasthan the PWD Secretary is an
engineer. For a few years, even the Secretary Irrigation was an engineer. Each
department is divided into a number of sections with the section officer as incharge.
He is assisted by assistants, clerks, typists etc.ii
Functions of Secretariat
The broad functions of the secretariat in the Indian States may be mentioned
briefly here:
1. With its proximity to the seats of power, the secretariat tends to be the
repository of all powers and authority of the state government. The
secretariat helps the ministers in their individual and collective capacity to
formulate policies on all matters of state administration.
2. It serves a ‘think –tank’ and ‘brain-trust’ of the state government. Since each
policy is based on a body of data, the secretariat is a sort of data bank
engaged in collecting information, classifying it, analysing it and supplying it
promptly when most needed.

3. It is the main coordinating agency for state administration. The Departments
of Planning, Finance, Personnel and General Administration help in this
process of coordination.
4. It gives directions and guidance to the directorates and field organisations for
the implementation of government policies.
5. It lays down rules and regulations for the guidance, advice and control of
various public agencies and also helps the government in undertaking an
evaluation of the work of these public agencies.
6. It also undertakes quasi-legislative work, as it helps the ministers in drafting
legislation, framing rules and regulations and also formulates principles of
procedures and financial control.
7. It approves service rules and their amendment.
8. It receives the complaints, representations and appeals from the people and
solves them.
9. It appoints heads of the departments and look into the consequent
establishment work like salary administration.
10. It assists ministers in discharging their responsibilities to the state legislature,
like answering questions.
11. It initiates matters to develop greater organizational competence, that is, O
and M work. iii

SECRETARIAT
↓
CHIEF MINISTER
(Political Head)
↓
Chie Secretary
(Administrative Head)
↓
Secretary
↓
Special Secretary
↓
Joint Secretary
↓
Deputy Secretary
↓
Under Secretary
↓
Assistant Secretary
↓
Officer On Special Duty
↓
Superintendent
↓
Assistant Superintendent
↓
Upper Division Assistants
↓
Lower Division Assistants
↓
Other Staff
Source : Research Study
Figure 3.1 Organisation of State Secretariat

Secretariat Reforms in Rajasthan
The first major review of the working of the Rajasthan Government
Secretariat was undertaken by G. Swaminathan of the Ministry of States,
Government of India, in October, 1951. He made a number of recommendations
regarding the norms, methods of working and strength of the Secretariat, a majority
of which were implemented. Later in November, 1954 a committee was set up under
the chairmanship of S.D. Ujjwal, the then Secretary to Government Home
Department “to examine the mechanics of the Secretariat work, delegation of
powers and methods of disposal and to make recommendations to the government to
effect concrete improvement in the secretariat work”. As a result of its
recommendations, the secretariat departments were reconstituted and more powers
were delegated to field departments. In 1955, the Organisation and Method section
was established (which now functions under the Department of Administrative
Reforms) to serve as a nucleus for constant review of the administrative system and
procedure in the government.
In 1960, as mentioned earlier, the cell system was introduced. This was not
entirely an innovation of the Rajasthan government. It has been experimented with
at the centre under several names, such as the ‘Officer-Oriented’ System. ‘Attache
System’ and ‘Desk Officer System’. The system aimed primarily at cutting short
delays and increasing delegation of more responsibilities to the cell officers. The
system failed to develop roots for several reasons, some of which are that the cell
does not have the benefit of personal memory, new officers find it difficult to deal
with old cases as, despite the tenure system, transfers of administrative officers take
place, and in case of elimination of office notes, consistency and continuity suffer.
In 1962, an Administrative Reforms Committee was set up by the state
government and it also made suggestions regarding the working of the Secretariat. It
observed as follows:
a) The Secretariat should only deal with matters of importance.
b) More officers should be posted in the secretariat to reduce delays.
c) The term of secretaries should be filled on the basis of seniority-cum-merit
and not on seniority alone. These recommendations, however could not be
implemented with sincerity.
The Rajasthan Secretariat Reorganisation Committee was set up in 1969,
under the chairmanship of Mohan Mukerji to go into the details of the cell system
and it pointed out the merits and demerits of the cell system. In 1975 – 76, the Home
Department of the secretariat introduced some modifications in the groups according
to the convenience of a group handling one or more related subjects. iv
In July 1981, the Indian Institute of Public Administration, Rajasthan
Regional Branch, Jaipur organised a seminar on Administrative Reforms in
Rajasthan. As regards secretariat reforms the seminar suggested that:
a) Time schedule for disposal of papers at different levels be adhered to, to
avoid delays;
b) The levels of examination and decision making be reduced to three, to ensure
quick disposal; and
c) A continuous system of training for all levels of functionaries be started so
that new methods of work and procedure are imbibed. v

IT and ITES Policy 2007
Rajasthan would leverage Information & Communication Technology (ICT)
as a tool for improving governance by facilitating the electronic delivery of public
services. It would also create an environment favourable for investment in the
knowledge economy while at the same time taking effective steps to encourage the
talent pool of the youth so as to make them employable. Resources available under
NeGP and with the State Government shall be accessed for this purpose.
This Policy aims at:
• Making Government more accessible to citizens and empowering them
through enhanced access to information while improving governance
through the use of IT and enhancing the quality of services to citizens.
• Creating and expanding economic opportunities in the knowledge economy
and attracting investments to the State for this purpose.
• Enhancing employment opportunities by developing the capability of the
youth of the State and making them employable by the industry. vi
Vision and Blue Print of Digital-Governance in Rajasthan
Government of Rajasthan State is taking Digital-Governance as a major key
idea to develop towards the various factors. Rajasthan Government working very
seriously on Digital-Governance and try to starts various different types of projects
those are beneficial to the state under. Government of Rajasthan has developed a
broad vision towards the Digital-Governance.
According to Detailed Project Report Capacity Building for Rajasthan the
Vision of the Government of Rajasthan is articulated below :

Source: Detailed Project Report Capacity Building for Rajasthan
Figure 3.2 Vision of the Government of Rajasthan
The vision statement clearly elucidates the key theme of Rajasthan’s desired
e-Governance direction, which is:
• Use e-Governance as a tool for improving Governance and employment
opportunities: Use of ICT will facilitate the improvement in monitoring and
implementing various welfare schemes while increasing the accountability
and transparency in government. Moreover, employment opportunities for
entrepreneurs would be generated through the establishment of CSC’s and
kiosks.
• Improve the quality of life of citizens: e-Governance would help in attaining
this objective through the provision of citizen centric service delivery
thereby providing better turnaround times and convenience in demanding
and availing services.
• Leverage IT to empower masses and promote equitable development thereby
eliminating the socio-economic divide: ICT offers a compelling tool for the
government to empower the masses by decreasing the time and cost required
for demanding and availing services. Mechanisms like citizen feedback,

grievance handling systems, provision for citizen forums on the web portal
and increasing the number and breadth of access channels are some means of
attaining this objective. vii
By the visualization of e-Governance Blueprint for Rajasthan we can better
understand the E-Governance in Rajasthan. The following figure depicts the e-
Governance blueprint for the State of Rajasthan:
Source: Detailed Project Report Capacity Building for Rajasthan; An Initiative of the Government of
Rajasthan under the National E-Governance Plan (NEGP); Draft of Discussion
Figure 3.3 Digital Governance Blue Print for Rajasthan

NeGP Projects in Rajasthanviii
1. Capacity Building
The nature of digital-Governance initiatives requires extensive ownership
and commitment from the State. The projects have to be consistently implemented
in an integrated fashion across departments while ensuring optimal resource
utilization. Thus specialized skills are required within the government to provide
technical support to the policy & decision-making processes. Given the critical role
of the State Government in implementing and managing these initiatives the central
government is focussing on capacity building of government functionaries and
departments.
To ensure uniformity across states, the central government has issued
"Guidelines for implementation of Capacity Building Scheme". The Government of
Rajasthan has prepared a capacity building roadmap for the state defining the
framework for capacity building, as is situation and action plan for capacity building
to ensure success of NeGP projects undertaken at state level.
Activities Completed So Far
1. Setting up the institutional framework of NeGP in Government of Rajasthan
2. Hiring of State e-Mission Team
3. Leadership Meet
4. e-Governance Program for Executives
5. Training Programs
6. IT infrastructure and Procurement
7. Driving e-Governance with other Departments of Government of Rajasthan

2. e-District Project
The project aims at providing support to the basic administrative unit i.e.
"District Administration" to enable content development of G2C services, which
would optimally leverage and utilize the three infrastructure pillars, SWAN for
connectivity, SDC for secure and safe data storage and CSCs as the primary front-
ends for service delivery to deliver services to the citizens at their doorstep.
The broad objectives of the project include
• Undertake backend computerisation of district and tehsil level offices to
ensure electronic delivery of high volume citizen centric services at the
district level.
• Efficient delivery of services with improved service levels by undertaking
extensive Business Process Re-engineering (BPR) of identified services.
• Extensive capacity building and training of field level functionaries to ensure
smooth migration to electronic delivery of e-district services and phasing out
manual delivery of services.
• Delivery of services through CSCs by leveraging the common infrastructure
of SWAN, SDC, and SSDG.
• Delivery of all public services at district/ sub district level in electronic form
through state portals by using the SSDG.
• Providing easy, anywhere and anytime access to government services (both
information & transactional) to ensure reliability, efficiency, transparency
and accountability.
• Reducing number of visits of citizens to a government office / department for
availing the services and thereby eliminating harassment.
• Reducing administrative burden and service fulfilment time and costs for the
government, citizens & businesses.
• Reducing direct interaction of citizen with the government and encourage e-
interaction and efficient communication through portal.
3. Rajasthan State Data Centre (RSDC)
The Government of India approved the National e-Governance Plan (NeGP),
comprising of 27 Mission Mode Projects (MMPs) and 8 components (three core
components and five other components), on May 18, 2006. The three main core
components identified under the Plan are:
• State Wide Area Network,
• State Data Center, and
• Common Services Centre.
State Data Centre (SDC) has been identified as one of the important element
of the core infrastructure for supporting e-Governance initiatives of National
e-Governance Plan (NeGP). The SDCs aim to consolidate services, applications and
infrastructure to provide efficient electronic delivery of G2G, G2C and G2B
services.
RajComp has been designated as State Implementing Agency for
implementation of the project. Rajasthan State Data Center was established by M/s
SPANCO Ltd. under SDC scheme of Government of India.

Advantage of SDC
The SDC has been envisioned as a managed infrastructure providing features
such as disaster recovery, remote management and service integration in a stable and
predictable physical environment. It is providing many advantages such as:
• Secure Centralized Repository of the State related data and applications
• Enablement of 24X7 Online Delivery of Government Services through
information and citizen service portals
• Hosting of State Intranet Portal and related websites
• Better operational & management control on state applications and data
• Minimization of overall cost of data management, IT resource management
and deployment of services
• Making available "IT infrastructure on demand" to various state departments
and agencies
• Standardization of systems
In addition to the new SDC which has already been setup under NeGP,
Rajasthan already has an old Data Centre which was established in 2005. This data
center has a capacity of 18 server racks, 4 network racks, 70 servers in production
and 5 servers in staging providing a complete set of hosting, e-mail, database and
network solutions in a secure environment. This SDC is currently hosting more than
200 web sites and applications.
The new Rajasthan State Data Center (RSDC) is equipped with the latest
technology and hardware and enhance the old data centers' capacity for web and
application hosting.
Activities which have been completed so far include:
1. Site-preparation and procurement / installation of all IT and non-IT
Components
2. Setting up of Service Deployment / Delivery Architecture
The deployment architecture of the RSDC has been created as per the typical
3-tier architecture in three zones- Internet, Militarized & De-Militarized
zone. A brief description of each of the zones is as below:
o Internet zone
The internet leased line has been terminated in this zone. Users come
to this zone to access web sites hosted at the RSDC via the internet
o De-Militarized zone
All web Servers, applications Servers and DNS Servers have been
installed in this zone.
o Militarized Zone
This zone consists of two segments i.e. a Database Server zone and
an Application Server zone.
Firewalls have been placed between each of the zones to ensure network
perimeter security. Pictorial representation of the deployment architecture of
RSDC is below
Source: http://doit.rajasthan.gov.in
Figure 3.4 Deployment Architecture of RSDC
3. Inauguration of Rajasthan State Data Center
The Rajasthan State Data Center (RSDC) was inaugurated on 15th
December, 2010 by Shri Ashok Gehlot, Honb'le Chief Minister of Rajasthan.
It has been partially functional since December 2010.
4. Integration of old SDC and RSDC
The old SDC is also currently hosting a number of departmental applications
and websites. Data connectivity between the old SDC and new RSDC has
been established through optical fiber cable (OFC).
4. State Wide Area Network (RAJSWAN):
Government of Rajasthan (GoR) proposes to setup a Rajasthan State Wide
Area Network (RajSWAN) to establish the communication infrastructure with an
aim to improve the administrative efficiency and effectiveness, thereby improving
the quality of service to common man. Through implementing RajSWAN, the GoR
wishes to achieve the following:

o To provide reliable vertical and horizontal communication corridor within
the state administration to make Government more productive and
compatible for electronic transactions.
o To achieve e-Governance commitment and bring governance closer to
public.
o To provide efficient service delivery system.
o To strengthen Disaster Management Capacity.
RajSWAN Architecture
The entire RajSWAN is logically divided into two network segments as
depicted in the picture below.
o Vertical segment
o Horizontal segment
Figure 3.5 RajSWAN Logical Layers
Integration with Other Govt. Networks
It is also proposed that the RajSWAN shall also be integrated with other
existing/ upcoming Govt. networks like: SecLAN (Secretariat Local Area Network)
and Jaipur City Metropolitan Area Network
o State Data Centre (SDC)
o 33 District Data Centers
o CARISMA Network
o NIC Network (NICNet)
o Any other existing network of different govt. departments
5. State Service Delivery Gateway (SSDG)
The State Portal and SSDG project has been formulated under the National
e- Governance Plan (NeGP) to fulfill the vision of providing easy and convenient
access to the services for the citizens through remote access primarily through
Common Service Centres (CSCs) and enabling the State Portal by implementing the
key components namely SSDG, Electronic Form (e-Forms) Application and
Computing Infrastructure. The following figure highlights the overall vision of
NeGP and its fitment with respect to the SSDG project

Figure 3.6: NeGP vision and State Portal, e-form & SSDG fitment
The objective of the State Portal and SSDG project is to ensure the following:
Figure 3.7 Objectives of the State Portal & SSDG Project

The project is planned to be implemented within July 2011 or earlier and
would be followed by an Operations and Maintenance phase of 3 years.
The basic components of the project are as follows:
• State Portal including Application and Electronic Forms
• State Service Delivery Gateway (SSDG)
• e-Forms, State Portal and SSDG Infrastructure and Computing Infrastructure
at the destination offices including gaps in connectivity.
• Training for SSDG, State Portal and e-Form Application
• Compliance/Certification by STQC
1. State Portal including Applications and Electronic forms
With the Common Service Centres (CSCs) at the forefront for the end user,
the State Portal will act as a front-end interface to the State level e-Governance
initiatives and services. The State Portal and SSDG project infrastructure shall be
hosted in the State Data Centre located at Jaipur.
The basic functionalities required through the State Portal are:
o Information Dissemination: The Portal will provide information about
Government Departments, Line Ministries and web links to these
Departments. It will provide information about Government structure in the
State, service offerings, key notifications etc. to the business and citizen
community.
o Multilingual: The Portal would primarily be available in Hindi and English.
o Anytime, Anywhere Availability: The Portal will be available 24 hours a
day, 7 days a week, and accessible from anywhere in the world via the
internet. Both the technology and functional support should be available on
24x7 basis.
o Accessibility: The Portal can be accessed via a variety of established
channels, including individual desktops/laptops, Common Service Centres
(CSC), Government Service Delivery Counters (Kiosks), mobile phones etc.
o It shall exchange information and services seamlessly across State
Government Departments as well as Central Metadata Repository
o The State Portal shall also host all the electronic forms for various
Government Services accessible to citizens in the State. A citizen will be
able to fill the form electronically (both online and offline) through internet
services including Common Service Centre (CSCs) outlets and submit
his/her application electronically. A citizen will be able to track the status of
his/her application/ request at any point in time. Portal development shall
include development of a complete application for electronic receipt of forms
by the destination office, MIS, printing, accounting, status tracking, and
payment handling.
Figure 3.8 Activities performed by SSDC
Table 3.1
List of Departments
Departments Services
Agriculture Application for advisory services for farmers and FAQ
Application for Diggi, Sprinklers, Farm Ponds, Drips and
Pipelines
Application for farm implements costing above Rs. 10,000/-
Application for Input Licenses for Seeds, Fertilizers and
Pesticides
Application for Girl Education Scholarship
Application for Crop/Weather insurance
Horticulture Application for Drip/Sprinkler irrigation under Micro Irrigation
scheme
Application for establishment of new fruit orchards under
NHM/RKVY
Application for Creation of Water Resources under NHM/RKVY
Application for Green House/ Shade Net establishment under
NHM
Application for Nursery/Cold Storage/Pack House/Seed
Infrastructure/ Vegetable Seed Production and other project
based activities under NHM/RKVY
Application for Medicinal Plant Cultivation under National
Mission on Medicinal Plants
Adoption for Organic Farming/ Vermi Compost Unit
Social Justice and Application for ANUPRATI Scheme
Empowerment Application for Post Metric scholarships to SC, ST& OBC
Application for Palanhar Yojana
Application for Panna Dhai Jeevan Amrit Yojana
Application for Sahyog Yojana
Application for Widow's Daughter Marriage Aid
Application for financial assistance to atrocity victims
Application for handicap/disability certificate
Employment Application for registration for employment
Application for renewal of registration
Jaipur Collectorate Application for new ration card
Application for duplicate ration card
Application for Caste certificate
Application for Domicile Certificate
Application for Domicile Certificate
Application for SC/ST certificate
Application for pension for old age
Application for pension for widow
Application for Conversion for agricultural land
Application for CM Relief Fund
Application for Registration as a Voter
Rural Development Application for registration under NREGA
Application for work allotment under NREGA
Application for Indira Awaas Yojana
The following figure highlights the various planned activities till the go-live date
Figure 3.9 Various Planned Activities
The government of Rajasthan has started various digital governance projects
to bring good governance. Key projects which are developed towards digital-
governance implementation in Rajasthan State are highlighted below:
e-Secretariat Suite ix
In order to improve the accountability, transparency and effectiveness of
governance in Rajasthan, the Government of Rajasthan is trying to utilize the
benefits of Information Technology to bring about radical changes in the way
various administrative processes are carried out. The e-Secretariat Office Suite
project is a step in this direction.
The ultimate objective of this project is to streamline the delivery of G2G,
G2B and G2E services in the Secretariat by equipping officials with IT enabled
systems which aid their day to day activities.

The Major Components of the Project are:
I. Development and Implementation of Application Software
A. e-Office Suite, a product of NIC having following components
a. File – PUC tracking system
b. Knowledge Management System (KMS)
c. Communication and collaboration Services
d. e-file (initially to be implemented at DoIT & C)
B. Other modules
For other modules NIC would conduct detailed System study and submit a
detailed project report (DPR):
a. Meeting Management System
b. Library Management System (LMS)
c. Secretariat Visitor System (SVS)
d. Stores and Inventory Control System (SICS)
II. Hosting at State Data Centre (SDC)
Servers, Software and application would deployed by NIC in the Rajasthan
State Data Centre (RSDC), IT Building, Yojana Bhawan, Jaipur
III. Procurement & deployment of additional computers, printers, Scanners
etc. and extending LAN
For smooth & successful implementation of the project, DoIT & C would
provide additional IT infrastructure requirement at state secretariat.

IV. Digitization of existing data/information
In order to build up the sound Knowledge Management System, all
important documents like Circulars, Orders, Acts, Rules, Policies, Guidelines etc.
would be scanned and uploaded into the structured KMS system
V. Training to end-users
All the officers/officials posted at State Secretariat would be provided
comprehensive training on the usage of the application
VI. Hand Holding and support
a. Complete on site operational support to the users
b. Helpdesk services
c. Maintenance Services
The expected benefits from the project are as follows:
• Providing government officials with a structured work environment
• Increasing functional efficiency of government officials
• Automated movement of files through integration of work flow and
document management system
• Enhancement of productivity and better prioritization of work by
government officials
• Ensuring standardized and policy based decision making, wherever feasible
• Providing a platform for collaboration, information and experience sharing
• Building a knowledge base to enable a robust decision support system

• Improved compliance with the citizen’s charter by reducing processing
delays and turnaround time
The various stakeholders in the project include:
• Secretariat employees
• Government departments located within and outside the secretariat
• DoIT&C
• Citizens (in case of decisions relating to public dealing)
• e-Secretariat solution provider
Development and Deployment of a pilot project for File Tracking & Monitoring
System (FTMS)
A pilot project for development and deployment of a file tracking and
monitoring system is conceptualised and implemented. The FTMS has the following
features.
• Role based access to a web enabled system through username and password
• Registration / creation of departmental files.
• Printing of bar code enabled labels for files with auto generated file numbers.
• Picking / Selection of a file for processing by a user.
• Routing of files to a particular user.
• Indication of status of file such as under processing, received, dispatched etc.
• Setting of priority of files.
• Appending brief notes to a file.
• On-line tracking of a file and its status.
• Online dashboard for MIS and report generation.

• Changing user password.
• Administrative tasks viz creation of users and office, assigning users roles
and rights & delegation of power.
This system is currently being piloted in the following departments:
• Planning Department, Secretariat, Jaipur.
• Department of Personnel, Secretariat, Jaipur.
• UDH Department, Secretariat, Jaipur.
• Law Department, Secretariat, Jaipur.
• DoIT&C.
• RajCOMP.
The learning from rollout of FTMS will be kept in mind to ensure
development of a more robust e-Secretariat solution for Rajasthan.
Departmental Initiativesx
1. Archaeology & Museums
The Department of Archaeology & Museums was established to manage the
cultural heritage of Rajasthan through conservation, restoration, research,
publication, survey, documentation, excavation, exploration, acquisition, exposition
and to promote cultural tourism.
RajCOMP was entrusted the work of digitization and e-Cataloging of
approx. 2.21 lac ancient coins in first phase. The following activities had been
completed and are available on http://ancientcoins.rajasthan.gov.in
1. Capturing of images of coins (Digitization)

• Obverse side
• Reverse side
2. e-Cataloging of all digitized coins
• Hoard detail
• Series
• Metal
• Weight
• Diameter of coins
3. Preservation of coins with details
4. Selection of classified ancient coins (approx. 12300)
Steps Ahead
Decipherment of classified ancient coins:
Approx. 12300 classified coins were identified as classified coins out of the
approx. 2.21 lac digitized ancient coins. The work of decipherment of these
classified coins is under process.
2. Bureau of Investment Promotion (BIP)-Single Window
Clearance System (SWCS)
(http://bipraj.raj.nic.in)
Single Window Clearance System (SWCS) is a digital-Governance initiative
of Government of Rajasthan for effective, accountable and transparent process of
investment proposals. SWCS has been conceptualized as an umbrella system
covering all modular systems and their integration to ultimately achieve the
computerization of state wide investment processing and efficient monitoring. It

would facilitate a interface across various departments viz. Bureau of Investment
Promotion, Industry, District Industry Centres and other Government Departments.
In order to strengthen the Single Window System and to give it a statutory status,
Single Window Act has been introduced by Government of Rajasthan. This system
will grant permissions, invoking and using clearance mechanism within specified
time. Directorate of Treasuries and Accounts under Bureau of Investment Promotion
is the nodal department and National Informatics Centre (NIC) is the executing
agency for the project.
Figure 3.10 Stakeholders of Single Window Clearance System
3. Chief Minister Information System (CMIS)
CMIS is an integrated web-enabled information and decision-support system
for the office of Hon'ble Chief Minister (Rajasthan). It captures, filters, consolidates,
presents data, highlights issues, and provides accurate and timely information to
speed up the overall monitoring and planning process for all major projects/
developmental activities being executed under various schemes/plans. It facilitates
monitoring of CM announcements, budget announcements, projects and various
financially aided schemes of all the departments. The project is upgraded on regular
basis by incorporating new modules as per the requirement of CM Office. The
project is being extensively used by CM office for monitoring the progress of
various schemes of all the departments. The CM's Office and the IT department of
Rajasthan are the stake holders in this project.
Objectives
• Faster collection and collation of information.
• Direct communication between CM office and departments / districts.
• To provide speedy and accurate information to Hon'ble CM and top level
functionaries on anywhere - any time basis.
• To have effective monitoring and decision making.
• Highlighting issues to the appropriate level for initiating corrective action.
• Tightening the noose of non performing officer.
Following modules under CMIS have been developed to captures data, to
provide accurate and timely information and to speed up the overall monitoring and
planning process for all major projects, schemes of departments and monitoring of
announcements by Hon'ble CM.
• Project Monitoring System

• Monitoring of Budget announcements
• Monitoring of CM announcements
• Monitoring of individual beneficiaries schemes
• Manifesto Monitoring System
• Monitoring of CM's Directions
• SMS - Email System
Apart from above modules following modules/ applications are developed
under CMIS Project and are operated from CM Office
• Website of Chief Minister's Office (http://cmo.rajasthan.gov.in)
• VIP Letter Monitoring System
• CM Program Monitoring System
• Biodata monitoring System
• Transfer Proposal Module
• Visitor's Management System
• CM Relief Fund Monitoring System (CMRFMS)
• Tour & Night Halt Monitoring System "Choupal"
• Collector's Information System (public grievance system)
• News Monitoring System
Steps Ahead
FMS on modules developed under the CMIS project is being provided to CM
Office, as per requirement of CM Office.

4. Commercial Taxes (Vat Information System for Tax
Administration)
(www.rajtax.gov.in)
Rajasthan VAT – IT Project, an integrated and automated IT System has
been implemented by Commercial Taxes Department catering to tax payers as well
as assesses. The project has been implemented in all 14 Zonal Head Quarters, 111
Circles, 328 Wards across the State. More than 50% of monthly revenue of the
Department is being realized through electronic payment system which is probably
one of the highest percentages amongst the Indian States.
1. Project Features
• e-Registration System.
• e-Return Filing.
• e-Payments (with 5 Nationalized Banks).
• e-Refunds.
• e-Declaration of Inter-State Goods Movement.
• e-Communication with Department.
• e-Profile.
• issuance of online e-cst forms
2. Project Objectives
• To have a single integrated software system with different application
modules tied together.
• To get correct and latest positions of tax collections at any point of
time for the entire State.

• To provide easy, transparent and widely accessible interface to
monitor the tax administration.
• Facilitate the department and its stakeholders for easy, speedy and
correct information exchange.
• To have a centralized system of management of data and processes.
• Improved internal functioning of CTD with reference to VAT.
• Monitoring of inter-state movement of the goods.
• Setting up the inter-connectivity for reliable and high-speed transfer
of data, voice, fax and images between HQ and Field Offices.
• Setting up latest IT infrastructure and devise mechanism.
• Disaster Recovery Management.
• Better Security and Control.
• Quick Availability of Information from Commercial Taxes
Department.
• Single point of information dissemination – CTD Web Portal.
• Bouquet of e-Services to Taxpayers of CTD - Facilities for making e-
Payments, filing e-Returns and availability of other e-Services.
• Better Quality of Service.
• Availability of Copies of CTD Administered Acts, Rules, Forms and
Schedules on CTD Web Portal.
• Availability of Notifications and Circulars related to various taxes on
CTD Web Portal.

3. Value Added to the Taxpayers
• Transparency, better response for services, avoidance to un-ethical
practices.
• Time and Location Independence due to Web Portal.
• 24X7 customer self-service on Web Portal.
• Quick access to Important Information at One Place.
• Speed-up, simplify and reduce barriers to taxpayer interaction.
• Single point of information dissemination – web portal – wherein
latest acts, rules, forms, schedules, circulars, notifications, orders, etc.
are available.
• Taxpayers can view their profile on web portal – registrations,
payments, returns, dealer ledger etc.
• Centralized Cell for Returns Acceptance.
• Bouquet of e-Services for taxpayers – electronic payment of taxes,
electronic filing of returns, electronic communication with the
department, e-forms, e-Registration, e-Refunds etc.
• Savings in Time for Taxpayers.
• Savings in Cost for Taxpayers.
• Minimal personal interface with department offices resulting in
transparency and reduced corruption / mal-practices.
4. Value Added to the Department
• Daily updated data dashboard and MIS for informed pro-active
decision support
• Holistic view of state-level transactions and health of tax revenue
collection
• High value, citizen friendly image
• Better Controlling
• Effective and Easy way of maintaining information and documents
• Right Information – at right time – to right people
• Improved Accuracy of the Information
• Cost Reduction
• Integrated View of Dealer's Profile
• Widening of Tax Net via RAJVISTA
• Identification of Tax Evasion via RAJVISTA
• New ways to monitor pendency at all Levels
• Performance Evaluation
• Better Management of Working Capital
• Capacity Building
• Improved overall Work Satisfaction
Activities Covered
• Entertainment and Advertisement Tax.
• Electricity Duty.
• Luxury Tax on Hotels and Lodging Houses.
• Entry Tax - The Rajasthan Tax on Entry of Goods into Local Areas Act,
1999 & The Rajasthan Tax on Entry of Motor Vehicles into Local Areas Act,
1988.
1. VAT-IT application has been implemented in the State using state funds
Project implemented in all 14 Zonal Head Quarters, 111 Circles, 328 Wards.
The project provides facility for:
• E-Registration
• E-Returning filling
• E-Payments (with 5 nationalized banks)
• E-Refunds
• E-Declaration of Inter- State Goods Movement
• E-Communication with Department
• E-Profile
2. Infrastructure Development- State Data Centre, DR Site and PC and other
peripherals at all the offices of CTD across the State Network & Internet-
MPLS-VPN based network of CTD offices has been created for connectivity
to the State Data Centre and DR Site. Internet connectivity is provided across
the State.
3. Network & Internet- MPLS-VPN based network of CTD offices has been
created for connectivity to the State Data Centre and DR Site. Internet
connectivity is provided across the State.
4. VAT Application Software - VAT application software has been developed
and implemented by TCS for tax administration.
5. CTD Web Portal – Exhaustive web portal and a bouquet of electronic
services are available on the Department's Web Portal

6. System study of existing system and defining processes for IT enabling of
business processes of VAT.
7. All the offices are connected with MPLS link.
8. Centralized RajVISTA application for Commercial Taxes Department –
Rajasthan online and being used at all Offices across the State – 1 Head
Quarter Office, 13 Zonal Head Quarters, 150 Circles and 486 Wards.
9. Conducted Training programs for Application software, VAT processes,
Computer Awareness
10. Modern Infrastructure created across the State and effectively utilized – Data
Centre Hardware, Network – Intranet across 91 locations, Local Area
Networks in each Office, Network Management System, Facilities
Management System, Enterprise Management System for controlling assets
of the Department across the State
11. Defined IEC plan for VAT implementation, Conducted awareness programs
for Stakeholders and Created environment for acceptance of new system
12. Made legal changes in Act/Rules required for e-Governance initiative
13. Network Communication – WAN – MPLS VPN based network connectivity
for linking all Offices of Commercial Taxes Department across State –
Network Connectivity model attached
14. Facility of e-services has been provided to the dealers so that their visiting to
the offices has reduced by large extent. E-services are e-registration, e-
returns filing with and without digital signatures, e-payments, e-declaration
of goods via portal, sms, ivrs, e-refunds, etc.

15. Security – Implementation at various Layers – Database, Application,
Network, etc. using various methods, equipments and tools (Zoning,
Firewall, IPS, Encryption, etc.)
16. Setup of Parallel Infrastructure at Disaster Recovery Site in case Production
Site goes down
17. Commercial Taxes Department selected and appointed TCS as the
application provider. Subsequently, the necessary infrastructure
recommendations were provided and CTD procured the same
18. Tendering process as per provisions of General Finance & Accounts Rules
(GF&AR) of Government of Rajasthan. All procurement process was done
by Project Purchase Committee constituted by State Govt.
19. Core team from IT cell of Department has been identified and training on
core activities of Data Centre, Application Software and other infrastructure
has been completed in year 2008
20. Need based Business Process Engineering is also underway and necessary
changes would be carried out in laws
21. Facilitation Centres at CTD Offices has been completed. Centralized Cell
has already been operational from 2009-10.
22. Approximately 60% receipts of tax is being collected electronically
23. A high level committee at the level of State Govt. is in place for working on
suggestions / feedback / grievances on the taxation structure, acts, rules,
forms, services, etc
24. Following committees have been constituted for Rajasthan VAT IT Project
Implementation:
• Empowered Project Steering Committee (EPSC) - This committee
was constituted under chairmanship of Secretary Finance Department
for project review and taking decision at Govt. level.
• Project Implementation Committee (PIC) - This committee was
constituted at Department level for regular review of project and for
providing inputs to EPSC.
• Project Requirement Committee (PRC) - This Committee along
with sub committees was constituted for requirement analysis of IT
enabling of business processes under VAT.
• Project Purchase Committee (PPC) - This committee was
constituted for procurements of various Hardware/ Software,
Network bandwidth and equipments required for project
implementation.
5. Computerization of Consumer Forums
Computerization and Computer Networking of Consumer Forums in
Country (CONFONET)
CONFONET- It is an internet based Case Monitoring System developed for
automating the work flow of the consumer forums, starting from case registration
until announcement of judgment.
The CONFONET project has been implemented in the backdrop of The
Consumer Protection Act, 1986, which is a social legislation, intended to protect
consumers from all forms of exploitation. Under the provision of the Act, quasi-
judicial machinery, namely, Consumer Forums at the district level and Consumer
Dispute Redressal Commissions at the State and National Level were setup, with the
objective to make the fruits of this benevolent Act reach its wide target audience.
This project was initiated and an Executive Finance Committee (EFC) was prepared
to provide a turnkey solution at each of the district forum, state commission &
national level, including linkages with respective state and central governments.
1. Objectives
The project aims at improving operational efficiency, co-ordination,
accessibility, speed in judicial administration and to set Information
Communication Technology (ICT) infrastructure at Consumer Redressal
forums all over India. It aims at providing:
• E- Governance
• Efficiency
• Transparency
• Systematizing of working
• To achieve time bound delivery of justice to the consumers.
2. Target Audience
The CONFONET Project has been catering to a wide range of beneficiaries
with disparate needs and requirements. These include:
• Consumers
• Consumer Activists and NGOs
• Members of Consumer Courts
• Bar Councils
• Advocates
3. Information on Consumer Rights and Protection
Consumers, NGOs, Consumer Rights Organizations and Consumer Activists
can access information related to Consumer Rights and Consumer Protection
through the CONFONET Website (http://www.confonet.nic.in).
4. Online Cause Lists
All cause lists that have been uploaded by NCDRC, various State
Commissions and District Forums can be easily accessed online.
5. Online Judgments
Date-wise and free-text search for copies of judgments uploaded by
NCDRC, State Commissions and District Forums can be accessed.
6. Online Case Status and Case History
Case status and history of various Consumer Cases can be accessed. Two
options for Case Status Search has been provided:
• Simple Search
• This option allows one to obtain the case status when exact Case
Number is known
• Advanced Search
This option allows one to search for the case status when the exact Case
Number is not known. The various search criteria include Complainant's Name,
Respondent's Name, Advocate's Name, Case Type etc.
1. Resource Provision
Project is successfully implemented at all the 35 locations i.e. State
Consumer Commission and 34 District Fora (List enclosed). Following
activities are over:-

o Site preparation
o Installation of hardware and software (List enclosed)
o LAN establishment
o Broadband connectivity
o Uses of application software etc
o E-Mail account creation (List enclosed)
2. Training
Three types of training is provided under the aegis of this project, namely:-
• Computer Awareness Programmes for all the staff members as this is
the first time that computerization has been introduced in consumer
forums.
• Training of technical support personnel on system administration and
application software including maintenance of network setup,
backup, security and version management through a number of e-
learning sessions for various locations.
• Onsite training and handholding support to the court members and
staff on application usage since project commencement of the project
in the state.
3. Application Software – Case Monitoring System (CMS)
The CMS provides a single-window solution for automation of all the
activities undertaken at the Consumer Forums at the National, State and
District Levels. The registration of complaints, recording of court
proceedings, issue of notices, generation of cause lists, recording of
judgments, record-keeping and generation of statistical reports and all other

court related activities are carried out through this standardized software
alone. Role-based logins are created for the different users and related
services can be easily offered to them. The CMS has automated the tasks of
Consumer Forums by providing the following facilities:
• Cause list is generated automatically
• Case status is readily available
• Quick view of the case history
• Quick search facility using case number, complainant name,
respondent name etc.
• Judgment search using free text search.
• Automatic notice generation after one time master entry
• Various statistical reports generation
Steps Ahead
All the District Forums and State Consumer Commission will be online.
6. Department of Administrative Reforms (e-SUGAM)
e-SUGAM-Single Window System
e-SUGAM Single window system has been implemented in all 33 districts
and 247 tehsils across the state since April 1, 2011. The project aims to improve
delivery of services related to district/tehsil administration. These includes Caste
certificates, Domicile certificates, Solvency certificate, income certificate, Mutation
of Agricultural Land, Arms License renewal, etc.

Pictorial presentation of Single Window System
Figure 3.11 Pictorial Presentation of Single Window System
Table 3.2
Services provided through e- SUGAM
The following services are being delivered through e-SUGAM:
S.No. Services
1 Preparation of Domicile Certificates
2 Preparation of SC-ST Certificates
3 Preparation of OBC Certificates for Central and State level
4 Permission Letter for Birth and Death Certificate
5 Arms Licenses Renewal
6 Solvency Certificate
7 Demarcation of Land
8 Mutation of Agriculture Land (Rule 141)
9 Copy of Old Record
10 Copy of Current Record
11 No Dues Certificate
12 Old Age/ Widow/ Physically Handicapped Pension
13 NoC for Electricity Connection
14 Miscellaneous Applications
15 UIT 90-B Notice
16 Revenue Court Notices
17 Patwari Nakal
Note: This is an indicative list. More services are being added on regular basis.
• SUGAM centres have been started at all the district and tehsil HQs.
• http://www.sugampms.raj.nic.in website launched to obtain progress reports
on certificate issued since April, 2011, also used to monitor activities of the
project.
• Simultaneously, SUGAM RPG (web portal) has also been implemented by
AR Department in collaboration with NIC. The SUGAM RPG system
provides multiple channels for grievance lodging to the citizen. A grievance
related to any department, corporation, Urban Development Authorities, etc.
can be lodged through SUGAM-RPG web portal at http:// sugamrpg.
raj.nic.in, through letter, mail or by approaching any govt. office upto Tehsil
level.
• A call centre has also been setup for providing government services and
information related to Right to Information Act. Services will be provided on
telephone. This service is available on http://sugamrpg.raj.nic.in and
telephone no. 0141-2227549.
7. Disaster Management & Relief
DMIS is a web enabled integrated system designed and developed to
monitor and control various activities being carried out under relief works. The
scope of the system entails the following:
• Raise demand by District Administration/Departments for allocation of
budget for carrying out relief works.

• Generation of Administrative & Financial sanctions on the basis of the
demands raised by District Administration/ Departments for allotment of
funds.
• Maintain the expenditure (AC & DC bill) incurred against the budget
allocated.
• Generation of various formats required by Government of India with regard
to famine, flood, hailstorm and other activities under relief works.
• Generation of sanction for labour ceiling.
• Creation & maintenance of proposals received at District Administration
from executing agencies to carry out relief works.
• Generation of Administrative & financial sanction for relief works.
• Creation & maintenance of Muster Rolls for labor engaged under relief
works.
• Generation of MIS and extensive query based reporting.
1. Project Objectives
• Faster collection and collation of information
• Improved information availability anywhere - any time
• Speedy monitoring and decision making
• Direct communication between Disaster Management and Relief
Department and departments / districts
• Top level functionaries may review progress online, takes decisions
and issues directives Structured work environment
• Efficient & transparent administration
• Efficient monitoring & control

2. Project Features
• User friendly interface for on-line entry and updating of information
• On-line monitoring of the overall progress of relief activities
• Quicker exchange of information among departments, district
administration and Disaster Management and Relief Department.
• Extensive query based reporting on various parameters
• Dash-board to provide at a glance positions of the sanction issued,
Expenditure incurred, etc.
• Bilingual support
• Reminders / messages through SMS
Under the G2G project category below is the project module completed in
the State level:
1. Preparation of Proposal and online Demand
• Normal Demand for Budget Allocation
• Budget Transfer in PD Account
• Book Adjustment
2. Budget Sanction
• General
• PD Account
• Book Adjustment
• Modification as per CRF norms
• Finalization of Master Data (Major Activities, Minor Activities,
Budget Heads)
• Preparation of sanction for Labour Ceiling
• Preparation of sanction for Labour Ceiling
• SMS integration
• Web Enabled Dash Board
• Rajasthan Rahat Kosh
Under the G2G project category below is the project module completed in
the District level:
• Preparation of Demand
• Preparation of Proposal
• Generation of Administrative Sanction
• Generation of Financial Sanction
• Expenditure module (AC/ DC Bill)
• Physical Progress modules (famine, flood, Hailstorm)
• MIS
• Web Enabled Dash Board
8. Excise
The Rajasthan State Excise Department (RSED) On-line Project was
initiated for the electronic creation, control, monitoring & administration of all types
of liquor licenses, permits for all distilleries, breweries, Bonds, contractors,
wholesalers, shops, hotels, bars etc as well as liquor shops in the state of Rajasthan.
Excise department/RSBCL/RSGSM/ Manufacturer’s/ 9000-Retailers and
manufacturers outside the state of Rajasthan are the major stakeholders of this
project.
1. The main features of the centralized system are:-
• Control and monitor revenue collection at each DEO office.
• Systemize the existing record keeping procedure.
• Generation of permits for (liquor (IMFL, Country Liquor, and
Foreign Liquor)/ Beer / Bhang/ LPH, Molasses / Spirit) online. Once
the permit has been issued same will be reflected on all DEO’s.
• Online monitoring of Revenue MIS and Revenue deficits thus helps
the Excise Department to generate permits for various excisable
goods and to collect revenue against them.
• Online monitoring of Distillery stocks and RSBCL Depot stocks.
Presently the software is being accessed by about 100 locations
spread over whole Rajasthan.
• Real time information to the Department.
• Improve the quality of the information, speed and accuracy of data
received.
• Keep an eye on illegal trafficking of excisable goods
Till 2004-05 the state of Rajasthan followed the 'Exclusive Privilege System'
for liquor sales & it was manually operated till 2002. This policy of State
Government led to anti-competitiveness and failures with loss of state revenue.
Now the system is seamlessly integrated with sales and distribution module
of RSBCL (Rajasthan State Beverages Corporation Ltd) & RSGSM (Rajasthan State
Ganganagar Sugar Mills Ltd), Excise department has real-time control on the input
stock/ purchase by each of 9000 plus retailers in the state. This process also
engineered the supply chain, which lead to quantum jump in excise revenues by
nearly one third.
2. Exit Management
TSP M/s E-connect has successful completed exit management from the
project in August 2010
• The core functions of the Department have been digitized/computerized.
• Scalability in new system by bringing all stake holders of the trade to use
common system.
• Streamlining the Liquor trade on FMCG pattern and breaking liquor cartel
thereby increase in Department’s revenue collection.
• RSGSM (State PSU) made Distribution facilitator to control private players
in manufacturing country liquor.
• Seamless integration of RSED, RSBCL & RSGSM application.
• Computerising & integrating manufacturing activity of Country liquor and
sugar for RSGSM.
• Application integrated with the State Excise System to generates an on-line
integrated sales cum TP document easing the purchase process for retailer
• Revised Excise Policy and IT infrastructure used by the Corporation at
present has helped RSBCL to increase it’s turnover by almost 35% over the
previous year.
• Reports generating software created and maintained at HQ, Udaipur.

• Software created to generate transport permits for all manufacturing units
(Distilleries / Breweries / Bonded Warehouse) and lined up with HQ and
Zonal offices.
• The tender for rewriting the application using centralised database and O&M
was issued in March 2010 and order has been awarded to successful TSP on
June’2010
• PKI based security being introduced for critical financial transaction from
the system.
9. Finance
Integrated Financial Management System (IFMS)
(http://ifms.raj.nic.in)
Integrated Financial Management System (IFMS) is Digital Governance
initiative of Government of Rajasthan for effective, accountable and transparent
Public Finance Management. IFMS has been conceptualized as an umbrella system
covering all modular systems and their integration to ultimately achieve the
computerization of state wide financial transactions and efficient monitoring. It
would facilitate a Single Window interface across various functions viz. Finance
Department, other Government Departments, Directorate of Treasuries and
Accounts, Directorate of Pension and Pensioners' Welfare, Treasuries, Sub
Treasuries and DDOs with due exchange of data with external entities like AG, RBI,
and Agency Banks.

Directorate of Treasuries and Accounts under Finance Department is the
nodal department and National Informatics Centre (NIC) is the executing agency for
the project.
Figure 3.12 Stakeholders of IFMS
• Objectives
• Integration of data and functions for better financial management and
information system
• Improved treasury system, cash flow management and budget control
• Better interface with RBI, Agency Banks and AG Office
• Better interface to external stakeholders: Employees, Pensioners, Tax
payers
• Provide citizens better access to information and increase public
accountability
• Real time financial data of state revenue and expenditure
• Better planning and Plan monitoring
• Main Components/Modules of IFMS (Deliverables)
The scale and scope of IFMS includes a comprehensive system addressing
Budget, Revenue, Expenditure Control, Debt and Fund Management,
Resource Management, Human Resources Management, Payroll System,
Accounting, Financial Reporting and Auditing processes across the
departments. It consists of following components-
• Budget Module
• Annual Development Plan Module
• Treasury Module
• e-GRAS (electronic Government Receipt Accounting System) Module
• e-Treasury Module
• Pension Module
• Payroll and Human Resources Module
• Interface Module
• Fund Management Module
• Financial Data Warehouse Module
• e-Status Enquiry Module
• e-Audit Module
• Benefits
The IFMS offers three types of services to the stakeholders, namely:
• Government to Government Services (G2G)
• Government to Business Services (G2B)
• Government to Citizen Services (G2C)
1. Government to Citizen Services (G2C)
(A) Employees
• Complete Employee Portal with all required information
• Online GA 55A, Income Tax Deductions, SIPF and other deductions
and LPC
• Online Service Books
• Transfer and Posting Details
• Salary status, pay changes and reasons
Figure 3.13 IFMS: WEB based Solution
(B) Pensioners
• Complete Pensioner Portal with all information
• Online status of pension case
• Pension tracking of individual pensioners
• All forms and rules/regulations of State Government
• Online facility for redressal of grievances related to Pension
(C) Taxpayers
• It would enable taxpayers or taxpaying agencies to fill up their
challans at any where any time on e-Treasury website
• Taxpayers would have the facility to deposit online payment and
know the status of their payments
(D) Social Security Pensioners
• Complete Pensioner Portal with all information
• Online system for submission of application, its verification and
sanction of pension
• Interface with banks and post offices
• Pension Bill generation in Treasuries and Sub-treasuries
2. Government to Business Services (G2B)
• The Virtual Treasury (e-Treasury) will be a portal with facility of
online payment of various taxes by using e-payment facility of the
banks in the way of e-Payment and e-communication for all kinds of
confirmations and transactions.

• Electronic data transfer between Finance Department (DTA and
Treasuries) and associated banks for e-scroll, encashed cheques and
ECS/EFT payments.
3. Government to Government Services (G2G)
(A) Finance Department
• Monitoring and controlling of state revenue and expenditure
• Effective management of state finances so that funds are optimally
utilized for various citizen centric projects
• Online budget estimation, finalization, distribution and re-
appropriation
• Managing the total Budget process and timely release of grants/funds
to Government departments/organizations
• Effective support and co-ordination with other departments specially
for Budget process, disbursement of grants, Bill processing, PD
account maintenance
• Revenue trend analysis
• Online Treasury functions
• Decision Support System including MIS
• File tracking system and movement system
• Active communication with Banks/RBI and AG office
(B) Departments
• Online Budget distribution and control and Revenue Trend Analysis
• Utilization of savings in due time

• Monitoring of subordinate offices in regard to budget and accounting
• Internal E-Audit Facility
• Easily available MIS for regular monitoring
• Online re-appropriation, redistribution, additional allocation
• Interfacing with external users like AG, Banks, etc.
(C) Drawing and Disbursing Officers (DDOs)
• Online Bill Submission
• Online Bill Tracking
• Online payments and receipts information
• Real time expenditure Status
• Centralized payroll system
• Easily available MIS in regard to accounts, employee information,
payments status
(D) Treasuries
• Online Bill Processing
• Online payment advice to banks
• Online payment by banks and intimation to treasuries
• Online accounts scroll and reconciliation
• Online submission of accounts to AG
• Effective budget control in Heads of Offices
• Interfacing with AG. RBI, Banks, Directorate of Pension and
Pensioners' Welfare
• Real time and error free reconciled daily receipts and payment
position
• Electronic Centralized payroll system
• All relevant MIS for appropriate accounting
9. Jail Department
Jails are custody and correctional homes for citizens and non-citizens who
have indulged in unlawful activities. They also serve as custody for those who are
facing prima facie charges for indulging in unlawful activities. The PMS project
relates to establishment of IT enabled processes in jails to improve Jail
administration. As a major step towards jail reforms computerization has been
initiated in the Jails of Rajasthan. The project involves Computerization of 8 Central
Jails of Rajasthan & Prison Headquarters Jaipur.
1. Objectives
• Enhanced transparency
• Online retrieval of prisoner history
• Check on duplicate records
• Integration of prisoner's data for better prisoner management system
• Prisoner & visitor's data in electronic form
2. Main Components/ Modules of PMS ( Deliverables)
Prison Management System (PMS) consists of Prison Inmates Information
System & Visitor Management System. The list of various forms built in
PMS are as follows:-
• Admission of Prisoner
• Medical record maintenance
• Recording of case History
• Court Proceeding
• Prisoner Lodging
• Labour Work Assignment & Monitoring
• Parole
• Remission to the Prisoner
• Crime by Inmates prisoners
• Prisoner Movement
• Guard form
• Release of Prisoners
• Visitor Appointment process
• Visitor's photograph recording
3. Benefits
The PMS provides following two types of services:
• Government to Government services
• Government to Citizen services
4. Government to Government Services (G2G)
• Jail Department
• Recording and tracking of prisoner movement activities
• Monitoring of action taken by courts on cases pertaining to any
prisoner
• Powerful query build-reporting facility makes it a useful tool for
prison management
• Comprehensive information about prisoner, court cases, sentences
and crime etc.
• Recording of prisoner's photos & finger prints
• Enhanced transparency
• Prisoner-to-Visitor mapping
• Police Department
• State Crime record Bureau
• State Human Rights Commission
• National Human Rights Commission
5. Government to Citizen (G2C)
A. Citizen
• Visitor appointment very easily & fast
B. Jail
• Visitor analysis
• Facility for registration of prior appointment of visitors with the
inmates
• Facility to weed out the visitor with a suspect background
• Visitor's photograph is captured online
• Online authorization check and data validation
• User accountability through audit logs

10. Justice
Litigation Information Tracking and Evaluation System (LITES)
http://lites.rajasthan.gov.in
Monitoring the progress of litigation to which state is a party helping the
state government to focus on areas socially relevant and sensitive, and minimizing
litigation expenses.
1. Justice to Common man is an integral part of good governance and aim of
Justice Department is to assist the Administrative Department in the State to
effectively and economically handle litigation and to streamline systems and
procedures to maximize efficiency and transparency.
2. Administrative aspects of litigation like appointment of advocates,
preparation of factual statements by department, filing reply in time,
effective participation during proceedings, timely action on the order of
courts, etc. are to be given attention. Also, effective analysis of data would
provide the dimension of problems being faced by the government and
weaknesses in the current system of the handling litigations. This would
logically lead to strengthening systems and procedures.
3. A comprehensive and reliable database on litigation will help the State
Government to focus on areas socially relevant and sensitive, and
minimizing litigation expenses. The following are the few of the benefits
provided by the Project:
a. On-line monitoring of progress of litigation
b. Improved efficiency in handling cases
c. Assessment of performance of GAs/LICs/OICs.

d. Targeted Audience/Coverage:
• Department of Justice
• Group Users : Dept. of justice has identified 201 units under
45 administrative departments to use this Application
software for the purpose of providing information to the state
Government on litigation matters.
• Basic Users : The basic users of this software are spread-over
the entire state at more than 1500 District/Tehsil-Level
Offices/locations.
• Litigation-in-Charge (LIC): Approximately 1100 office users
access LITES application software through web per day for
the purpose of online entry of litigation data. More that 100
users approximately work concurrently.
4. Key modules that significantly reduced risk in the project.
• Duplicity of cases reduced to a large extent.
• Refinement in the Web design making it more user friendly and easy
navigation appreciated by Justice department
• Alert System with Pre confirmation letter
5. Enhanced Features of LITES:
• Easy Navigation
• At a Glance Reports at any level on the click of a mouse
• Interactive Chat Modules for Instant actions
• Effective monitoring through feedback response system.

• Exhaustive search module
• Effective feel and look
• Proactive alerts and reminders generation
11. Local Self Government (e Nagar Mitra eMunicipality)
eNagar Mitra Project for Computerization of 184 ULB’s of
Rajasthan
Last decade has witnessed special focus on good governance. The increasing
complexity of local government has prompted many city administrations in the
country to discover creative and innovative solutions with varying degrees of
success. It includes use of ICT technologies by re-engineering the age-old citizen
service delivery process to improve citizen services, making them faster, efficient
and transparent. ICT has also provided the means to the citizens to avail services
anytime, anywhere. Using ICT, Government of Rajasthan is implementing e-Nagar
mitra project to provide various municipal services to the citizens.
Local Government has also decided to add collection of revenue on
outsource basis in Project Implementation Scope for E-nagar mitra project for
efficient services delivery to citizens, Proper management of Municipal Functions,
Revenue Improvement & Revenue Collection. This will provide complete
centralized IT solution required to bring uniformity of processes across all the UB’s
in Rajasthan.
The following diagram shows the various components of the project.
Figure 3.14 e-Nagar Mitra Project Component
12. Medical Department
Arogya Online
Government of Rajasthan has taken the initiative to automate the Hospitals
in the state to improve the patient care. eHealth or 'Arogya Online' is the electronic
management of health information to deliver safer, more efficient, better quality
healthcare to the citizens of the state. This landmark initiative is facilitating the
transition of paper-based clinical record keeping to electronic means for better
information exchange. eHealth is a buzz word comprising innovative methods and
tools for more dynamic health systems, new technologies that aim to improve
disease prevention, facilitate patient safety and quality, provide more efficient
disease diagnosis and treatment, and increase health system coordination and use of
resources. eHealth has the potential to help to create a safer, more efficient and more
equitable health sector.

The key benefits of 'Arogya Online' system include:
• Streamlines workflow operations to improve hospital administration
• Enhances the quality of patient care
• It creates a platform for information exchange
• Streamlines resource utilization and management across hospital
departments
• Single point solution for optimizing productivity and reducing manpower
costs
• End to end supply chain management within the system
• Unique modular design structure of application to enhance operational
flexibility
Table 3.3
Modular Design Structure
Core Modules Back Office Module Misc Module
PHASE 1 PHASE 2 PHASE 3
Emergency Stores Management System RTI
Registration
OPD Registration Procurement & Purchase Health Portal
Out Patient Central Sterile Services File Tracking System
Management
In Patient Personnel Information System Library Mgt. System
Management
Enquiry Finance Management System
User Management Bio Med. Waste/House
Keeping
Investigation Transport
Billing Linen/Laundry
Blood Bank Bio-Medical Engg. Dept.
(BMED)
Patient Medical Administrative Module
Record
Operation Theatre Appointment Management
Roster Management
Pharmacy Store
Diet Kitchen
• 'Arogya Online' is designed to provide the highest level of flexibility and
operational efficiency for a hospital. The system performs complex tasks like
investigation billing, bed management, admission discharge and transfer
procedures, pharmacy management and various other related activities.
• Achievements at SMSH – (Benefits to Citizens):
• Waiting time for patients has been considerably reduced
• Facility of OPD, Admission, Investigation Billing, Sample collection,
Free medicine distribution to BPL etc. at Dhanwantri OPD Block
• Bed Management and display of admitted patients investigation
report on ward’s computer
• Display of investigation reports of all the patients on internet (at
medicaleducation.rajasthan.gov.in). Report can be viewed on Mobile
also.
• Consolidated information to citizens through single portal of Medical
Education Department wherein information related to all Medical
Colleges across Rajasthan is available medicaleducation.rajasthan.
gov.in
• Reduction in processing time due to Common Stationary Concept i.e.
operators not need to change the stationary for different works/
printouts.
• Control over Professional blood donors with use of Bio-Metric Donor
Registration along with Bar coding for identification of blood bags
• Achievements at SMSH – (Benefits to Hospital/ Staff):

• Better Ward Management through computerized admission (IPD)
process
• Hospital Central Lab & Blood Bank completely computerized
• e-Library facility for Medical Journals/ Books of SMS Library
• Issuance of free medicines to the patients w.e.f 02nd October 2011
with stock management of drugs/ medicines. System integrated with
Drug Warehouse module (e-Aushadhi) used by Rajasthan Medical
Services Corporation under Arogya Online.
• Actual statistics provided to hospital to plan budget/ costs/ resources
accordingly
• Nursing staff engaged in OPD registration activity were freed from
their work and given patient care activity
• Hospital is able to demand re-imbursement on the investigation
related groups so as to provide better medicare to patients
• Online software (e-Aushadhi) running successfully since 24-Sep-
2011.
• Facility for generation of online purchase orders in e-Aushadhi from
01-Dec-2011.
• Online stock/ inventory management with online indent and medicine
issue.
• Issuance of computerized receipt to every patient launched by
Hon’ble CM on 02-Oct-2012.
13. Mines & Geology (http://www.dmg-raj.org)
The aim of the IT enablement of Department of Mines and Geology (DMG)
was to improve the present system of record keeping, efficient monitoring and
control of the various processes and better information dissemination to the
stakeholders through an interactive web portal. The stake holders of the project
include miners, lease holders, prospecting minerals exploration companies, various
government departments like forest department, legal department, revenue
department & ancillary department. This project covers 73 offices of DMG
Rajasthan and 12000 Miners, 24000 quarry licensees who can transact on line with
the department.
DMGOMS program was initiated with the vision to reengineer old
departmental process and to achieve the below broad objectives:
• Better, faster, reliable flow of information within the Department and with
other Govt. depts. with an improved recordkeeping system.
• Integrated Mining cum GIS application for the DMG.
• Seamless integration of Mine Prospecting/leasing Module with GIS.
• Online filing of Monthly returns by lessee on the departmental site.
• Royalty Assessment and demand notices to generate and alerts to lessee by
E-mail.
• Seamlessly integrate GIS in following business process/modules of
department:
Application module
Lease information system
Geology Module
DMGOMS has following modules
• Lease Information System Module
• Internet based mapping of Lease maps with associated features such Forests,
Settlements, Water Bodies, Railways, and Roads etc.
• Lease Application Processing Module integrated with GIS based digital
scrutiny of free area
• Demand & Assessment Module
• Geographical Module with Geographical maps, Mineral maps, prospecting
information etc
• Stores & Purchase Module
• Accounts Module
• Legal Module
• Library Module
• HR & establishment Module
Digital Scrutiny function:-
The integration with GIS along with work flows in the application has made
the tedious process of scrutiny of the application to be performed in real time in
fraction of seconds. With the help of spatial analysis the system is able to calculate
overlaps with (existing Leases ML, Prospecting License (PL), Reconnaissance
Permits (RP's)), free areas, bifurcation of areas etc. in fraction of seconds.

14. Planning Department
eGRAM (http://egram.raj.nic.in)
The e- Gram project has been designed as a tool for reality check on the
status of amenities being provided by Government Departments in rural areas. It
also provides useful statistics and information for planning purposes. The web based
application (http://egram.rajasthan.gov.in) has been developed by NIC to get the
village-wise monthly status of selected amenities directly from the grass root level.
The information has been segregated into two parts: basic information and the
permanent information relating to the selected sectors is being collected on annual
basis in CMO EG-1 and the information relating to status of service delivery is
being captured on monthly basis in CMO EG-2. The important fields in EG-1 are
geographical information, facilities available, important crops and minerals, names
of important government officials, drinking water facilities, status of electrification,
health facilities, education facilities, etc. EG-2, on the other hand, provides
information on the status of delivery of services like education, health, agriculture,
fair price shops, etc. Some examples of the data contained in EG-2 are repairable
hand- pumps / tube-wells, electric supply, number of outdoor / indoor patients in
health institutions, number of institutional deliveries, number of births / deaths of
children, outbreak of diseases, persons benefitted under Chief Minister BPL Jeevan
Raksha Kosh, no. of beneficiaries under PDS, average attendance of students /
teachers in schools, distribution of mid-day-meal, distribution of social security
pensions etc.
A "Gram Prabhari" has been entrusted the job of filling in the form, in
consultation with the villagers. 11 Departments viz Health, Education, PHED,

Women & Child, Power, Social Justice, Agriculture, Animal Husbandry, PDS,
Cooperative and Rural Development & Panchayati Raj have been covered under the
project.
Web-enabled software has been developed for easy entry/reports at all levels
(Local language interface). The data is housed in a single data repository for 44617
villages covering about 400 attributes of each village. Various reports can be
generated using the application.
15. Rajasthan Public Service Commission
Rajasthan Public Service Commission was established on 16th August, 1949.
It was published in Raj. Gazette at 20th August, 1949 and it came into effect from
this date. The project for computerisation of RPSC was initiated in the year 2009.
1. Objectives of the Project
This project targets to provide Government to Citizen Services. The G2C
services are being provided through website where electronic dissemination
of information and electronic delivery of services takes place, fulfilling the
primary objective of digital government. Initiatives in this form of
interaction attempt to make transactions such as filing of online application
form, obtaining admit cards etc.; less time consuming and convenient for
citizens.
2. Project Components
• Supply of Hardware
• Establishing Local Area Network

• Application Software Development
For Core activities of RPSC viz. Inviting Application for exam, centre
allocation, result preparation, scheduling interviews, appointment
information to selected candidates etc.
For General Office Automation requirement like accounts section, vehicle
monitoring system, personal information system etc.
• Website development.
3. Benefits
• Candidate/Applicant can fill up the application forms online for
exams conducted by RPSC through internet which will save cost and
time of the applicant.
• Avoids postal delays.
• Online availability of admit cards.
• Increase in the revenue of CSC/ e Mitra kiosks
• Clarity & transparency in working process at RPSC
• Timely disposal of work at RPSC
• Effective use of computers in RPSC for efficient discharge of work.
4. Scope of Work
Project shall be divided in three phase:
Phase I: Core Activities of RPSC -
• Application software shall be developed, having following
features:
On line form registration application s/w for pre exam data
and IVR based candidate information system
Online payment gateway facility with 128 bit SSL
authentication/certification
Forms inventory and a/c reconciliation application.
OMR based forms are to be tracked by barcode
Integration with SMS and payment gateway.
Preparation of admit card, availability of admit card through
website, email etc.
Recruitment based application system to be used in case of
direct recruitment.
Comprehensive MIS system
Availability of centre information and roll number on
website/SMS/IVR/email
Application for generation of absentee statements
Allotment of answer copies to examiners.
OMR results sheets scanning for processing of result
Availability of result on website/IVR/SMS/email after
announcement
Setting up of Help desk at RPSC, Ajmer
• Procurement of Hardware
Proxy server, UPS, Desktops, Laptops, Printers, Biometric
device, Barcode scanner, Barcode printers, Document

Scanner, Projectors, Touch Screen System and display screen
are to be supplied and installed at RPSC.
• Networking to connect all internal Department, sections and
offices at RPSC
Phase II: Phase II include:
• Development of Application Software, with following features:
• Legal case monitoring application.
• "Question bank management" so that question banks can
prepared and maintained for generation of question papers.
• Application software module for inventory control in RPSC.
• Personal Information System (PIS).
• Vehicle monitoring applications
• Inventory as well as maintenance & expenses cost for
necessary monitoring at RPSC level.
• Touch Screen system for candidates to get information related
to pre exams data, post exams, result, recruitment, selection,
interview, selection etc
• Display Board to display status of candidates.
• Data Porting: Data Migration activities to/from any of the legacy
systems already operational in any of the RPSC office where
implementation of application software's are being undertaken.
• Procurement of Hardware: Touch Screen system and Display screen

Phase III: Phase III of the project include:
• FMS Support with content management and development activities
as well as hardware support during contract period from date of
acceptance of the system by RPSC.
• Maintenance of Hardware and up gradation of system software,
antivirus, patches etc.
• Enhancement of application software.
16. Rajasthan State Archive, Bikaner
E-Cataloguing and preservation of the archive records is the basic, most
essential and primary work of utmost important for preserving our rich ancient
cultural heritage. There are around 75,000 Patta records &about 4 lacs bahiya are
lying un-catalogued. Among these archive records there are certain rare Patta &
Farman, which need to be preserved for posterity by scanning such records. Further
there is a need to create awareness for the preservation and handling process of such
archive records, which are lying in a highly dilapidated condition at present. The
State Archive would identify the objects and compile the information. The data
entry shall be done in parallel to digitisation work. As soon as the digitisation work
is finished the images shall be embedded along with the corresponding data record
and database would be created using E-cataloguing software of NIC. NIC/NICSI
shall customize the software to facilitate presentation, retrieval of information using
search mechanism and navigation tools.

17. Rajasthan State Pollution Control Board
http://rpcb.nic.in/
1. NIC Rajasthan has undertaken the computerization of the Rajasthan State
Pollution Control Board from 17-April-2007.
2. The project scope was to develop, deliver, install and implement automated
application systems for the various sections in the department through the
use of ICT for information compilation, dissemination and sharing
throughout the department and the customers for better decision-making and
quick responses on queries.
3. Basic activities included technology up gradation at Head office and
Regional offices namely:-
• Procurement of the latest hardware
• Networking in the head office and regional offices,
• Development and implementation of the applications for the sections
4. Capacity building program for all the officials/officers of the head office and
regional offices.
5. Automation will lead to better working platform for the officials.
6. Networking between various sections and regional offices of RSPCB.
7. Improved report generation at various levels.
8. System will help in handling bulky data backup (paperless, electronic,
secured, easy to handle, portable and encrypted data backup) for further use
as well as fast retrieval of old data whenever required,
9. Some of the benefits that are available to the Industries online are –
Registration, submission of the application (operate & establish), receipt of

the consent letter, reference of the status of the active and expired consents,
provision to view the status of all the applications applied by the industry,
consent letters of the industries issued by the Board, results of the Air &
Water Sample, status of active and expired authorizations, online availability
of all the authorization letters pertaining to waste management, online filling
of the Cess Returns based on monthly water consumption & category wise
by the MAS Industry, auto-dispatch of the assessment order to the Industry,
status of the water Cess, and availability of the vital statistics that includes
outstanding orders, payments made, conciliation of the orders, details of the
interest & penalties etc.
18. Registration & Stamps RajStamps
(www.rajstamps.gov.in)
RajCrest (Rajasthan Computerized Registration System) project has
been deployed across the state to simplify the process of Registration in an efficient
and transparent manner and help in reducing revenue leakage and avoiding undue
delays in service delivery.
Pilot project "Anywhere Registration" has been implemented in Jaipur
whereby property registration is possible irrespective of the jurisdiction of the Sub-
Registrar Office.
In the year 2006, The project was awarded first prize for "Professional
Excellence for Process Re-Engineering" by Ministry of Communication & IT, GoI
under "Exemplary Implementation of e-Governance Initiatives".

• Simplified Registration process.
• Software driven valuation.
• Automated back office functions.
• Implemented in 259 Sub-Registrar offices across the State.
19. Revenue
National Land Records Modernization Programme (NLRMP)
Land record computerization is a G2C and G2G initiative of Revenue
Department of Government of Rajasthan started in 1995-96. The main objective was
to facilitate easy maintenance and updation of change due to irrigation, natural
calamities, on account of legal changes, transfer of ownership, land acquisition lease
etc.
The project is successfully operational in 244 tehsils and 6 additional tehsils
covering 42,665 villages. The copies of Records of Rights (RoR) are being issued
from Tehsil Computer Centre (Apna Khata Center) and also from each District Data
Centre. For all vital information, citizens can now log at http://apnakhata.
raj.nic.in and obtain RoR from 957 kiosks.
The manual process of preparing the New Chausala is completely
discontinued. The computer generated Chausala are being used by the Patwari in the
field. The copies of RoR are being issued from Tehsil Computer Centre (Apna
Khata Centre) regularly. However the manual process of providing the copies of
RoR in field by Patwari is in practice. Hence both the systems exist.

Land Records Software version 5.0 developed by NIC under .NET
technology and is being implemented in all tehsils of the State.
In order to provide easy access to the computerized land records - RoR, 957
odd Private Internet Kiosks are authorized to download & print secured RoR in PDF
format from Apna Khata web site http://apnakhata.raj.nic.in
1. Issues with Land Record Clearance(LRC)
• Multiplicity of agencies – lack of co-ordination.
• There is a disconnect between the Land Records data, the
Registration office and the cadastral data
• Delayed updation of mutations.
• Gap between – RoR and Registration
• Outdated, incomplete and inaccurate cadastral records – graphical +
textual
• Does not guarantees' the title.
• National Land Records Modernization Programme (NLRMP) –
Inception
Merging of two existing Centrally-Sponsored Schemes –
1. Computerisation of Land Records (CLR)
Strengthening of Revenue Administration and updation of Land Records
(SRA&ULR)
Objective
"To Develop a modern, comprehensive and transparent land records
management system in the country with the aim to implement the conclusive land
titling system with the title guarantee"

Advantages
• Modernize Management of Land Records
• Minimize scope of land disputes
• Enhance Transparency in the land records maintenance
• Eventually move towards guaranteed conclusive titles for the immovable
properties.
Based on Four Principles
• A single window to handle land records (including the maintenance and
updating of textual records, maps, survey and settlement operations and
registration of immovable property)
• The "Mirror" principle – cadastral mirror the ground reality
• The "Curtain" principle – indicates that the record of title is a true depiction
of the ownership status, mutation is automatic following registration and
reference to past records is not necessary
• Title Insurance, which guarantees the title for its correctness and the title
holder against loss arising on account of any defect therein.
Components of NLRMP
• Computerisation of Land Records
• Survey/re-Survey and Updating of the survey & settlement records
• Computerisation of Registration
• Modern Record Rooms/Land Records management centres at tehsil level
• Training & Capacity building
• Core GIS
• Legal Changes
• Programme Management
• Implementation of Programme
• State Govt. to implement with financial and technical support from DoLR,
GoI.
• Outsourcing to the extent necessary for meeting the critical gaps in
technological resources
• May go for PPP models
• District to be taken as unit of Implementation
• Initial funding will be provided to the States on their perspective plan and
annual plan for the first year. However continued funding will be conditional
upon the State signing MoU with DoLR
a. Implementation of Programme (By Board of Revenue)
Content Management
a. Complete Data entry of Land Record
b. Updation of pending mutations
c. Responsibility of revenue officials for quality checking of data entry
to ensure 100% checking.
d. Where Gram-Panchayats pass orders on mutation, to ensure its
incorporation in land records promptly.
Setting up Modern Record Rooms/Land Records Management Centres
having -
a. Storage areas with compactors for physical storage of records and
maps.
b. Operational area with computers, storage-area-network(SAN),
printers etc.
c. Public Service area with waiting / reception.
Setup Horizontal and Vertical Connectivity
a. All Land Record offices (Tehsils), Registration Office (Sub-Registrar
Office), Sub-division, Districts and Divisions are to be connected via
Local Area Networking and Wide Area Networking.
b. Implementation of Programme (By Settlement Department)
Survey/Re-Survey & updation of Survey & Settlement records
a. To undertake survey/re-survey using modern technology of surveying
& mapping
b. Use aerial photography or high resolution satellite imagery combined
with ground truthing using Electronic Total System (ETS) and Global
Positioning System (GPS)
Digitization of Maps
a. Convert the existing paper maps into digital form
b. Will facilitate updating of the cadastral maps along with changes
happening in the RoR.
c. Implementation of Programme (By IG Registration Department)
Computerisation of the Registration Process

All SROs will be fully computerised using
a. Adequate hardware
b. Software
c. Process re-engineering
d. Staff training
e. Connectivity with revenue records maintenance system, banks,
treasuries
E-stamping or franking system
Integration of registration process with the land records so that mutation
notices are generated automatically after registration.
Technical Support, Monitoring & Review Mechanism
Technical Support
Necessary technical guidance and hand holding support arranged through
Core Technical Advisory Group of DoLR (Comprising of NIC, Survey of
India, NRSC, ISRO, C-DAC, Forest Survey of India, Soil & Land Use
Survey of India)
State may also approach the regional offices of these technical agencies
wherever necessary
Monitoring and Review Mechanism
District Level Monitoring and Review Committee
a. District Collector - Chairman
b. ADM/SDMs
c. CEO, Zila Parishad
d. Sub Registrar
e. DIO, NIC
State Level Monitoring and Review Committee
a. Chief Secretary – Chairman
b. Principal Secretary, Revenue Department
c. Board of Revenue
d. IG Reg. & Stamps
e. Finance
f. Planning
g. Information Technology & Communication
h. SIO, NIC
National Level Monitoring and Review Committee
a. Secretary, Department of Land Resources
20. SIPF Department
(http://sipf.rajasthan.gov.in/)
The State Insurance & Provident Fund Department was created keeping in
view the aspect of social security and welfare of the state government employees.
The Department maintains the Insurance, Provident Fund (GPF) and New Pension
Scheme (NPS) accounts of more than 6 lakh state government employees including
Boards, Corporations etc. These schemes are compulsory in nature and the
Insurance premium, Provident Fund subscription and New Pension Contribution of
government employee is deducted at source from the monthly salary bills. This
department is also responsible for maintenance of various General Insurance
Schemes.
The Schemes are managed by 38 unit offices, 33 at each District Head
Quarters, and five at Jaipur rural, Jaipur Secretariat, Jodhpur Rural, Beawar & New
Delhi treasury along with 8 Divisional Offices, one GIS Wing and Head Office.
The main input data containing the details of monthly deduction for every
individual policy/ account holder are manually prepared by the concerned drawing
& disbursement officer and are prone to various errors. However, the volume of data
prohibits the timely detection of discrepancies and this often imparts inaccuracy to
the premium/subscription accounts. Therefore, it was felt that modern techniques of
information storage & processing be used to remove the basic problems of manual
accounting system & to improve the efficiency of the Department.
Looking at the size of the data and the kind of technological complexity
involved, the Department choose to transform its procedures & methodologies,
decided to develop a Web Portal, selected Wipro, a reputed and experienced
professional Software Developer to Develop Application Software, its overall
implementation and complete maintenance under the Supervision and guidance of
the Department.
Objectives of Proposed Computerisation System
1. An automatic work flow and a user friendly online web-enabled application
was required to be developed to cater the requirements of department's
functions and activities performed at various levels. Amongst others, the
system should be able to provide for and ensure:-

• Capture /uploading both debit and credit entry and any data relating
to each subscriber at the treasury level after performing necessary
tests to ensure that the debit/credit relates to the concerned employee.
• Upload the data directly/automatically in the ledger and other records
of the department eliminating manual entries completely.
• Software has been designed in such a manner that it is compatible
with the existing/any future changes in the software and is in modular
form to cater the needs of the future changes and requirements.
• User based access is provided to the employee/s and DDOs to enable
them to view their accounts and update information and to apply for
loans/withdrawals/settlements electronically based on roles and rights
assigned to each of them.
• Facility for receipt of first deal, allotment of no., withdrawal/
settlement of claim applications electronically to be processed at the
district offices to deliver services through ID's.
• Facility to generate and issue policy no. and account no. to the stake
holders & to transfer accounts within/across district offices.
21. Transport (VAHAN & SARTHI)
http://transport.rajasthan.gov.in
Transport department is an important public dealing department. People visit
various offices of the department daily for different services like obtaining driving
licence, vehicle registration, permit/fitness certificates, deposition of motor vehicle
tax etc. In addition to this, the department is also linked with important activities like
collection of revenue. In order to bring transparency and fast disposal of public

dealing work and to prevent revenue leakage computerization of all the Transport
offices in the State was undertaken by the Department under the National e-
governance project of Transport Department by MoRTH (GoI) Implemented
through NIC.
Services & Benefits
• Issuance of Learner's License.
• Issuance of Driving Licenses.
• Issuance of International Driving permits.
• Vehicle Registration including other services like transfer of ownership,
Hire-purchase agreement, Duplicate Registration Certificate, Renewal of
Registration Certificate etc.
• Issuance of Fitness Certificate of Transport Vehicle.
• Monitoring of Cash Collection through various Cash Counters and Bank
transactions.
• Monitoring of Challans made by flying Squads.
• Programme of affixing High Security Registration Plates on vehicles.
DoIT & C/RISL/NIC Initiativesxi
E-Stamp
E-stamping is an electronic way of paying stamp duty to the Government
through a web based system. The Chief Minister in his budget of the FY 2011-12
had announced that implementation of e-stamping is a need of the hour as it is a
safe, secure and tamper proof way of paying stamp duty. e-Stamping was formally
inaugurated by the Chief Minister on July 22nd, 2011. e-Stamping was

operationalized from the 7 divisional Headquarters and 4 District headquarters for
stamp duty payments above Rs. 500/-.
Benefits to the Government
• Stops leakage of Government revenue as it is the safest & secured mode of
stamp duty collection. Each certificate carries a unique identification number
(UIN) through which it can be tracked online.
• Payment is made direct to Government account, which is once for each day,
thereby ensuring that reconciliation of funds becomes very easy for
Government.
• Saves cost to the Government and is administratively convenient as it does
away with printing, stocking, distribution and reconciliation as required for
the physical stamp papers.
• The e-stamps with UIN are generated online and capture the issue date and
hence can not be back dated. The possibility of litigations using back dated
stamp papers also gets eliminated.
• The MIS reports to the government are online and accurate. All information
related to stamp duty mobilised and remittance to government is available on
real time basis through web based system.
Benefits to the Citizens
• The authenticity of an e-Stamp can be verified by citizens themselves by
checking the UIN on the Stamp on www.shcilestamp.com
• There is no scarcity / shortage of stamp papers as same can be downloaded
from the eStamping system anytime for any denomination.

• Single e-stamp certificate of exact denomination is generated, thereby
ensuring no excess payments are made and also leads to ease of handling.
• Payments can also be made through NEFT/ RTGS/ DD.
e-Procurement
State Government aims to implement a single, unitary, end-to-end e-
Procurement solution in the state with a vision to enhance efficiency and
transparency in public procurement through the implementation of a comprehensive
e-Procurement solution to be used by all government organizations in the State,
including the Public Sector Undertakings (PSUs). This will also help the
government to maintain a clear picture of its procurement activities on a real-time
basis.
Keeping in view of the same, Government e-Procurement solution of
National Informatics Centre (GePNIC) is being implemented in the state as part of
Mission Mode Project under National e-Governance Plan (NeGP) being pursued by
Ministry of Commerce, Government of India.
A Government Order has also been issued in this regard that from April,
2012 it is mandatory for all the departments to process their tenders of value Rs.
50.00 lacs or above and for PWD to process their tenders of value Rs. 25.00 lacs or
above through this system only.
In view of the same, e-procurement application (i.e www.eproc.rajasthan.
gov.in) has already been implemented 89 Departments/PSUs and approximately
15700 tenders amounting to Rs. 88477.00 Crores have been floated through this
system successfully and 44185 Bids received on e-tendering portal i.e.
eproc.rajasthan.gov.in.
In order to ensure smooth and timely implementation of the project,
RajComp Info Services Limited (RISL) has been assigned the responsibility of
imparting training to Government Officers as well as bidders participating in the
bids. The complete operational support to the Government Departments in using the
system would also be extended by RISL on need basis.
The expected benefits from the project are as follows:
• Improved efficiency in the form of reduced cycle time, elimination of delays
arising out of processing tenders manually and on paper.
• Publication of tender notice in Newspapers can be avoided resulting in
saving of time and money.
• Cartel formation can be arrested, as any bidder interested will be able to
participate with anonymity.
• Fair, free and fearless participation of tenderers becomes possible.
• Bring in transparency in tendering process.
• Improvement in work culture in the departments.
• Database on goods, services, works and contractors gets build up.
• Economy of scale is achieved by aggregation of requirements.

Table 3.4
Major Stakeholders
S. Stakeholders Roles & Responsibility
No.
1 Department of Commerce, • Nodal agency for all activities relating to
Government of India the rollout of the GePNIC system across
the States
• Financial assistance for setting up of Core
infrastructure and FMS support for
implementation of GePNIC through
NIC/NICSI
2 NIC • Setting up of Core infrastructure
• Customization & implementation of
GePNIC
• Training and handholding support to the
users
3 DoIT & C • Nodal Agency for all activities relating to
monitoring and rollout of the GePNIC
system in the State
4 RISL • Training and Facility Management
Services for implementation of e-
procurement software
• To provide call center and help desk
services
• Arranging/ procuring Digital Signatures
for officers/officials of Government and
PSUs.
• RISL would charge the processing fees
from each bidder participating in the
tenders towards the above services
5 Line Departments • Overall responsible for implementing the
solution in their departments and arranging
necessary end user infrastructure
e-Sanchar
(e-Speech Application through Network for Automated Communication,
Help & Response.) (http://esanchar.rajasthan.gov.in)
e-Speech Application through Network for automated Communication Help
And Response project integrates mobile / telephony network with I.T. for generating
voice calls for timely transfer of information to rural citizens under various
beneficiary programmes. The project integrates Data Migration, Text To Speech in
Hindi and Automatic dialling and play back of pre-defined message to the
beneficiary. Project idea was conceived by Sh. Tanmay Kumar, the then Secretary,
IT & C, Govt. of Rajasthan.
Project integrates mobile telephony with Information Technology for
generating voice calls for timely communication of information to rural citizens
such as old-age, physically challenged & widow pensioners for the sanction and
monthly releases of pension, social messages and many more. It harnesses the
benefits of the telecom technology in providing information to rural citizens.
The Project has been awarded as the best project under the category of
"Maximum Social Impact" by PC Quest's 'Best IT Implementations Awards 2009."
1. Project Objective
• This project integrates mobile telephony with Information Technology for
generating voice calls for timely transfer of information to rural citizens such
as old-age, handicap & widow pensioners for the sanction and monthly
releases of pension, social messages and many more.

• It is harnessing the benefits of the telecom technology in providing
information to rural citizens.
• It integrates mobile / telephony network with I.T. for generating voice calls
to rural citizens under various beneficiary programmes.
The voice call, apart from communicating the above information also
presents the humane face of administration and helps in build up trust and faith in
government besides bringing in efficiency and effectiveness in administration
through greater transparency, accountability, responsiveness and accessibility.
The aforesaid objectives can be met only when the information flows over a
mobile platform which has a much larger penetration in rural areas as compared to
IT. Moreover, transmission of information as outlined above through voice call does
away with the problem of illiteracy which is quite common in this age group as well
as in the target population being covered under the project.
2. E-Sanchar process flow
Figure 3.15 e-Sanchar process flow

Basic aims of the project are:
• Timely & speedy transfer of payment information
• Social messages
• State & national level social campaign related messages
I-Facts
The key objective of the project is to involve citizens/society in governance
by obtaining their views regarding various government programmes /policies/
schemes/projects at the cutting edge level and also to seek their views regarding any
proposed scheme(s) to be launched at different levels in an independent, unbiased
and transparent manner by integrating "Information Technology & Communication"
(ITC) solutions with IVRS technology. Government requires reports and feedbacks
about schemes from districts / tehsils / villages about various sectors e.g. education,
medical & health, electricity, food & civil supplies, agriculture etc. and status and
resultant in several reports are required to take adequate measures to strengthen the
system of the schemes in the State. Presently, there is no established automated
system of survey and reporting on a real time basis. The conventional survey method
is still being used which consumes considerable time due to manual intervention,
thus chances of human error also remain open which may lead to incorrect results or
manipulation in the same.

Apart from the above, the technology shall entail "Interactive voice
response", or IVR, which is a computerized phone system that enables a person /
citizen; be it rural or urban, to make a selection in survey. The selection is made
pressing phone-keypad. This mass interaction allows the individual to communicate
with the phone system through its keypad.
A sample questions is given: Sector - (Education system)
• Whether schools are opened timely?
• Do teachers come? Etc.
After having public opinion collected through telephone network(IVRS), the
same can be used to generate charts(graphical representation), comparative
statements, analysis etc. based on which administration may take further action in
the scheme for providing better governance and transparency.
SecLAN Project
As part of the overall initiatives of digital-governance, Government of
Rajasthan through DoIT&C has created basic networking & ITC infrastructure at
Secretariat Campus and Yojna Bhawan for data, IP-voice and Internet.
The SecLAN-MAN connects not only all the buildings within the Secretariat
premises to the SDC at Yojana Bhawan over a high-speed gigabit Ethernet backbone
but also important 43 Government buildings outside the Secretariat through a mix of
fiber optic / wireless / leased links thereby providing 24x7 Internet facility through
Internet leased lines of NKN.

Figure 3.16 SecLAN Network
M/s CMC Ltd was selected as project consultant for designing of network,
preparation of RFP & selection of TSP and monitoring of network for five years.
M/s HCL Infosystems Ltd. was selected as TSP to build & commission the network
& operate the network and also to provide Facility Management Services(FMS) for
5 years. The project was started on 31-05-2005 and got commissioned on 28-03-
2006 and facility management services were stared from 03-12-2007
UID (AADHAAR)
The UID (AADHAAR) Project is an ambitious initiative of Government of
India to issue Unique Identification Number (AADHAAR) to all the residents of
India in order to provide clean, accessible identification that could be used for
administering benefits and entitlements. UID offers online authentication for service
delivery that could be used across India.
AADHAAR is a 12 digit number (a Random number generated devoid of
any classification based on caste, creed and religion) which would be issued by the
Unique Identification Authority of India (UIDAI) to all the residents. The number
will be stored in a centralised database and linked to the basic demographics and
biometric information – photograph, ten fingerprints and iris – of each individual.
The relevant details can be viewed at www.uidai.gov.in.
UID (AADHAAR) Project is a G2C initiative and has been perceived as the
most impacting transformational Initiative of Government of India in the recent
times in Governance paradigm which would use ICT abundantly during both
implementation and operation phase.
UIDAI in conjunction with State Governments and other partners is
committed to deliver AADHAAR to residents. To achieve this UIDAI has signed a
Memorandum of Understanding (MoU) with many State Governments including
Government of Rajasthan (GoR), a Memorandum of Understanding has been
executed on 28th May 2010 between the Unique Identification Authority of India
(UIDAI) and the Government of Rajasthan for the implementation of the UID
project.
Figure 3.17 Rajasthan UID Project
Figure 3.18 UID Process
The enrolment process involves collection of the demographic and biometric
data following the verification procedure as laid down by UIDAI. The Enrolment
will be done by the enrolment agencies selected by the registrars. The enrolment
agencies deploy devices and manpower tested and certified by the nominated
agencies. The demographic data capture includes basic information like Name, Date
of Birth/Age, Residence Address, Gender whereas biometric data capture contains
Photo, Eye scanning, Finger print scanning. Resident has to be physically present for
enrolment process. The aadhaar card is delivered through post only.
Video Conferencing
Video Conference Facility is a Government to Government (G2G) initiative
of Rajasthan Government. The objective of the project is to improve efficiency and
responsiveness in administration. All Government Departments are stake holders in
this project. Taking advantage of the Video Conferencing facilities through NIC
Network (NICNET) in the State, the Senior Govt. officers of the state are utilizing
the facilities in reaching out the officers posted in the far flung remote Districts in
Rajasthan. Chief Secretary has conducted several Video Conferencing Sessions with
DCs, SPs and other heads of department in the Districts to assess law and order
situation and various developmental activities in the districts. All 33 district
collectorates have been linked to the State Headquarter through video conferencing
network.
The setup has help the government in monitoring various schemes and
projects being implemented by the state government on a regular basis by interacting
with the district administration, thus leading to good governance, accountability and
transparency in the government.

Mobile Services Delivery Gateway (MSDG)
Mobile Seva is the first centrally-driven mobile governance project started in
Rajasthan that aims at enabling rapid development and deployment of public
services on the mobile platform for all government departments and agencies. The
project is continuously expanding as more and more government departments and
agencies are being integrated. The Mobile Service Delivery Gateway (MSDG)
developed under the Mobile Seva project enables integration of mobile applications
with the common Digital-Governance infrastructure in the country and thereby
expedites the delivery of public services to the users through mobile phones. A long-
term vision of the project is to offer all non-emergency public services to all citizens
of India through a single 3-digit nationally available number. xii
A journey of digital governance seems to be productive and progressive.
Many policies/ plans/ projects are functional, still the impact of digitalisation seems
to be restricted. The data collection has been done and analysed in the coming
chapters
Everything seems to be simple at the level of documentation, but
complexities emerge when these are translated into action. This study highlights few
of such complexities which are prevalent in the system.

End Notes
i. Rajasthan. Retrieved on June 11,2013 from http://rajasthan.gov.in/rajgov
resources/others/reforms.pdf
ii. Arora. R.K. & Goyal, R. (2005). State Secretariat. Indian Public
Administration : Institutions and Issues :Wishwa Prakashan.228-231.
iii. Laxmikant, M. (2011). State and District Administration. Public
Administration. New Delhi: Tata McGraw Hill’s Education Private
Limited.512.
iv. Pangariya, B.L. (1982). Administrative Reforms in Rajasthan Secretariat:
Administrative Innovations in Rajasthan. (ed). Mohan Mukerji. New Delhi:
Associated. 291-94.
v. Arora, R.K. & Goyal, R (2005). State Secretariat. Indian Public
Administration : Institutions and Issues :Wishwa Prakashan, pp. 235-236.
vi. IT and ITes Policy (2007). Government of Rajasthan, Department of
Information Technology & Communication. Retrieved on August 1,2013,
from http://ppp.rajasthan.gov.in/otherpolicies/it%20policy.pdf
vii. Detailed Project Report Capacity Building for Rajasthan; An Initiative of the
Government of Rajasthan under the National E-Governance Plan (NEGP);
Draft of Discussion. Retrieved on August 5, 2013, fromhttp://www.
rajasthan.gov.in/rajgovresources/egovernanceinitiatives/DetailedProjectRepo
rt.pdf
viii. NeGP Projects. Retrieved on August 6, 2013, from http://doit.rajasthan.
gov.in/_layouts/Doitc/User/ContentPage.aspx?Id=50&LangID=English
ix. Retrieved on August 8, 2013, from http://doit.rajasthan.gov.in/_layouts/
Doitc/User/ContentPage.aspx?PId=86&LangID=English
x. Departmental Initiatives. Retrieved on August 8, 2013, from http://doit.
rajasthan.gov.in/_layouts/Doitc/User/ContentPage.aspx?Id=52&LangID=
English
xi. DoIT&C/RISL/NIC Initiatives. Retrieved on August 8, 2013, from http://
doit.rajasthan.gov.in/_layouts/Doitc/User/ContentPage.aspx?Id=53&LangI
D=English
xii. Mobile Services Delivery Gateway (MSDG). Retrieved on August 8, 2013
fromhttp://pse.eletsonline.com/2013/mobile-seva- nationwide-initiative-to-
provide-govt-services-on-mobiles-through-development-deployment-of-
mobile-service-delivery-gateway-the-centrally-available-core-infrastructure -
for - m -enablement/

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CHAPTER 3

DIGITAL VISION OF RAJASTHAN STATE

Rajasthan evokes colourful images of a land of chivalrous rulers, brave and

present form, is a conglomeration of 19 princely States and 3 chiefships, which

varied in size, population, administrative efficiency, and the level of socio-economic

development. Administratively, Rajasthan is divided into 32 districts, which are

authority by the state government. The expression “Secretariat” is used to refer to

administrative heads are Secretaries to the Government. The entire administrative

machinery of the state is divided into several departments. The secretariat is a

conglomeration of all these departments. The ministers are incharge of these

A secretariat department is different from an executive department. The

engaged in an advisory and controlling capacity. Departments of Finance, Personnel,

Planning, Administrative Reforms, Law, etc. come under this category.

The head of the department is generally a specialist and a secretary is a

departments are headed by specialists.

The number of secretariat departments is usually more than the number of

the secretaries have only single charge.

A secretariat department has been an organisational unit consisting of a

administrative control to which responsibility for the performance of specified

mentioned already, the secretariat is divided into a number of departments. The

General Administration, Personnel, Home, Finance, Agriculture, Public Works,

Industries, Irrigation, Health, Education, Law, Medical, Planning, Information,

Rural Development, Transport, Revenue etc.

Amalgamations, bifurcations, trifurcations and again merger are a continuing

process of departmentalisation in India at the union as well as at the state levels. In

and Technical Education. This was done as late as 1993.

In Rajasthan, the Department of Personnel and Administrative Reforms has

specialised departments, there exist, in the Secretariat, crucial organisations in the

The basic pattern of organisation in departments is broadly similar. The

Nomenclatures of these officials differ from state to state. In Rajasthan, for

instance, the hierarchy comprises secretary, special secretary is given to an I.A.S

belong to the State Secretariat Services.

He is assisted by assistants, clerks, typists etc.ii

repository of all powers and authority of the state government. The

secretariat helps the ministers in their individual and collective capacity to

formulate policies on all matters of state administration.

policy is based on a body of data, the secretariat is a sort of data bank

engaged in collecting information, classifying it, analysing it and supplying it

promptly when most needed.

3. It is the main coordinating agency for state administration. The Departments

of Planning, Finance, Personnel and General Administration help in this

the implementation of government policies.

various public agencies and also helps the government in undertaking an

evaluation of the work of these public agencies.

6. It also undertakes quasi-legislative work, as it helps the ministers in drafting

legislation, framing rules and regulations and also formulates principles of

procedures and financial control.

7. It approves service rules and their amendment.

9. It appoints heads of the departments and look into the consequent

establishment work like salary administration.

10. It assists ministers in discharging their responsibilities to the state legislature,

like answering questions.

11. It initiates matters to develop greater organizational competence, that is, O

and M work. iii

Figure 3.1 Organisation of State Secretariat

Secretariat Reforms in Rajasthan

The first major review of the working of the Rajasthan Government

Secretariat was undertaken by G. Swaminathan of the Ministry of States,

Government of India, in October, 1951. He made a number of recommendations

the chairmanship of S.D. Ujjwal, the then Secretary to Government Home

Department “to examine the mechanics of the Secretariat work, delegation of

powers and methods of disposal and to make recommendations to the government to

effect concrete improvement in the secretariat work”. As a result of its