types of

costs –
visible and
Dineshinvisible.
V. Divekar
By
Managementimparting
Training Consultant
soft skills
training, I
help
companies
to control
invisible
costs
My interview is published in “Times Ascent Online” on May 07, 2010 regarding employee training.
You can click here to read the interview.

Benefits to your company of my soft skill training: -

 Employees in whatever capacity they work, commercial sense in them is most

important. My training programmes are aimed at bringing commercial sense among
your staff members.
 Though duration of training programmes is just for couple of days, these programmes
have been developed after years of research and are being improvised continually.
 Businesses of 21st century demand creation of knowledge repositories. By training
your staff, you will be able to expand knowledge base of your employees.
 It is the organisation culture that fosters, sustains or holds the growth of the company.
My training programmes are aimed at making organisation culture conducive to the
growth of your company.

A wide array of training programmes through which you can develop your employees: -
For Executives and Asst Managers
 Personality Development
 Time Management Skills
 Professional & Business Etiquettes
 E-mail Etiquettes
 Interpersonal Skills
 Superior Customer Service
 Effective Managerial/Supervisory Skills
 Training on Retail Management
 Effective Selling Skills
 How to be a Team Player
 Critical Thinking
For Students
 Personality Development
 Corporate Employability
 SWOT Analysis of your Career
 Group Discussion
 How to Attend Interview
For GM, DGM, AGM and Managers
 Time & Stress Management
 Conflict Handling Skills
 Effective Decision Making Skills
 Assertion Skills
 Team Building Skills
 Behaviour Management or Interpersonal
Skills
 Career Development of your
Subordinates
 Team Leadership/ Organisational
Leadership
 Mentoring - how to share your Wisdom?
 Behavioural Interviewing Skills
 Presentation Skills
 E-mail Etiquettes/Business Writing for
Managers
 Transaction Analysis
 Negotiating Skills
 Effective Selling Skills
 How to Build Organisational Culture
 Employee Empowerment
 Creative Thinking and Problem Solving

# 142, 6th Main, NGEF Layout, (near Kidzee Play Home), P.O. Sanjay Nagar, Bangalore – 560
094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, dineshdivekar@gmail.com
 Dinesh V. Divekar
Management Training Consultant
Consulting Services
 Training Programme “Train the Trainer”
 Setting up Training Departemnt of your company

Training Process: -

Pre-training Execution of the Post-training

Questionnaire is sent 15 Training evaluation after 1-3
days before training months of training

Past and current clients belong the following industries: -

IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo, Security Services, Education
Institutions, Overseas Recruitment, Healthcare, Financial Services, Construction and Public
Sector Units

Training methodology: - during the sessions, training may happen but learning may not. To
avoid this contradiction, I take up the role of a learning facilitator by making training sessions
interative, customising training programmes that meet client’s requirements. In addition to this,
my learning sessions include psychometric tests. Psychometric tests give insight to the learners
on the development that they require.

Performance
Competitio Culture Change Management
n

Change Management Train to Develop the External

Reputation
Employer Brand for

Policies &
Quality Procedures Customer Focus

# 142, 6th Main, NGEF Layout, (near Kidzee Play Home), P.O. Sanjay Nagar, Bangalore – 560
094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, dineshdivekar@gmail.com
 Dinesh V. Divekar
Management Training Consultant
Module-wise Details of the Training Programmes

 Personality Development or Personal Branding for Careers Success - 2 days

 What is Personality
 Determinants of Personality
 Know your Personality - Keirsey’s Temperament Sorter Test
 Positive Thinking
 How to Build Positive Self-esteem
 SWOT analysis
 How to handle Adversities

Time Management or How to be a Time Manager – 1 day

 Characteristics of Time
 Pareto Principle
 Have you done Job Analysis of your Job?
 What are Time Wasters?
 What is Procrastination?
 Time Management Tools
 Personal Goal Setting
 Delegation
 Theory of Time Management by Stephen R Covey
 Day-to-day Time Management Techniques

Stress Management – 1 day

In the
 What is Stress? Optimum Stress level
training
 Your Personality & Stress modules,
 Symptoms of Stress psychometri
 Identifying likely Stressors c tests are
 Five ways of Dealing with Stress conducted
 Anger – combat with the enemy within

Communication Skills or Connectivity and Interactivity – 2 days

 What is Communication? The Process of Communication

 When Communication should happen? Formula of Communication
 Communication & Perception
 Barriers in Communication
 Questioning Skills
 Listening Skills
 Telephone Techniques
 Business Writing Skills
th
# 142, 6 Main, NGEF Layout, (near Kidzee Play Home), P.O. Sanjay Nagar, Bangalore – 560
094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, dineshdivekar@gmail.com
 Dinesh V. Divekar
Management Training Consultant

Interpersonal Skills – 1 day

 Assessing your Ability to Deal with People

 Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
 Your Interaction – making requests, refusing requests, giving advice, disagreeing,
interrupting, bridging etc
 The difficult Personality Types

Team Building – 2 days

 Self-perception Inventory of the Team Members

 Group Vs Teams Conducts
 Attitude required to build Team non-adventurous
 12 C’s of the Team outbound training
 Types of Dysfunction in a Team on Team Building
 Five Dysfunctions of the Team also

Leadership Techniques – 2 days

 What is Leadership?
 Leaders Vs Followers
 Managers Vs Leaders
 Test your Leadership Potential
 Your Personality – Conduit of Leadership
 Team Leadership
 Getting Organised
 Problem solving
 Leadership & Conflict Resolution
 Assertiveness and Leadership
 Creation of Intangible Assets

Supervisory/Managerial Skills – 2 days

 Fundamentals of Supervision
 Your Attitude and Productivity of your Staff
 How to Demonstrate Authority
 How to Delegate
 How to Coach
 How to Counsel
 How to deal with Special problems

# 142, 6th Main, NGEF Layout, (near Kidzee Play Home), P.O. Sanjay Nagar, Bangalore – 560
094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, dineshdivekar@gmail.com
 Dinesh V. Divekar
Management Training Consultant

Employee Engagement through Effective Conflict Handling – 1 day

 Transition from engagement to disengagement

 What is Conflict?
 Critical Features of Conflict Management
 Types of Conflict
 Conflict Resolution Techniques
 Conflict and Organisational Culture

Behavioural Interviewing – 1 day

 A brief about Recruitment Process

 Interview - its significance in the recruitment process
 Some Dos and Don’ts while conducting interview
 Some Standard Questions and their expected Answers
 What is Behavioural Interviewing? How is it different from Traditional interviewing?
 What is STAR Technique?
 Some competency based questions and their expected answers.

Personal Excellence (half day for each module)

 How to take and give feedback?

 How to conduct Performance Appraisal?
 Building Organisational Culture
 Emotional Awareness
 How to find Creative and Innovative Solutions
 How to be a Motivator
 Decision Making

Mentoring - how to share your Wisdom? – 2 days

 What makes a good Mentor?

 What Mentors do?
 Manager Vs Mentor
 Adapting & Managing a Change
 Dimensions of Mentoring
 Mentoring Process
 Productive Confrontation

# 142, 6th Main, NGEF Layout, (near Kidzee Play Home), P.O. Sanjay Nagar, Bangalore – 560
094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, dineshdivekar@gmail.com
 Dinesh V. Divekar
Management Training Consultant
Assertion Skills

 What is your Behavioural Profile?

 Different types of Behaviours
 What are Assertion Skills
 What are the Barriers in Assertive Behaviour
 What are different Basic Assertion Techniques
 Assertion Techniques in Responding and Initiating

Negotiating Skills – 1 day

 The concept of Negotiation

 The Phases and Skills of Negotiation
 How to Respond Resistance from others
 Using DISC to understand Negotiating Styles
 Responding to Unfair Tactics
 Practice Negotiations

Effective Purchase Management – 1 day

 Purchase Department – why it is a profit centre?

 5 R’s of Purchase
 Concept of Economic Order Quantity (EOQ)
 Negotiating Skills

Effective Presentation Skills

 What are Public Speaking Skills?

 Body Language in the presentations
 What to handle questions in the presentations
 How to conduct presentations

Effective Selling Skills – 3 days

 What is Sale? Primary skills of Salespersons

 Preparation of Sales Plan, Why people buy?
 Preparing for the Sales Interview, Grooming Skills
 Structuring the Sales Call
 Setting Agenda – Questioning Skills
 Setting Agenda – Listening Skills
 Identifying Needs – Buying Behaviour
 Presenting the Solution – FAB Exercises
 Effective Closures

# 142, 6th Main, NGEF Layout, (near Kidzee Play Home), P.O. Sanjay Nagar, Bangalore – 560
094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, dineshdivekar@gmail.com