TUM School of Management

Production and Supply Chain Management

Prof Martin Grunow Technische Universität München

Six Sigma: Define and Measure

Course Structure

Prof. Holly Ott

Production and Supply Chain Management
Chair: Prof. Martin Grunow
TUM School of Management

Holly Ott 1
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

edX Professional Certificate

Six Sigma and Lean: Quantitative Tools for Quality
and Productivity
Course 1 Course 2 Course 3
Six Sigma: Define and Six Sigma: Analyze, Lean Production
Measure Improve, Control

edX Verified edX Verified edX Verified

Certificate Certificate Certificate
+ edX Professional Certificate
+ TUM Lean Six Sigma Yellow
Holly Ott Belt Certification 2
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Course 1
Six Sigma: Define and Measure
What you’ll learn
• To understand the background and meaning of the
Six Sigma methodology and the role of the DMAIC
process improvement cycle.
• To identify the Voice of the Customer and translate
customer expectations into Critical to Quality
parameters.
• Identify influencing parameters using Process
Mapping.
• To calculate process yield and process capability.
• Fundamentals of a Measurement System Analysis.
• How to apply the Define and Measure phases of the
DMAIC cycle in your work or research.
Holly Ott 3
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Course
Organisation
• Course duration: 8 weeks
• Video lectures: approximately 60
minutes lecture per week
• Interactive exercises and on-line
practice problems
• Projects
• Homework Assessments

Holly Ott 4
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Passing the Course

• To pass the course, you must

complete each of the assigned
homework assessments
according to the schedule given
and achieve a passing score.

Holly Ott 5
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

This course covers statistics!

Sample Average, X-bar: Sample

X i
X  i

Sample Standard Deviation, S :

S

 Xi  X 
2

S
n 1 X-bar

©2012 from "A First Course in Quality Engineering: Integrating Statistical

and Management Methods of Quality" by K.S. Krishnamoorthi. Reproduced
by permission of Taylor and Francis Group, LLC, a division of Informa plc.
Holly Ott 6
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Practice Problems and Discussion

Forums

To help you practice, we

have created Practice
Problems specifically
for each section. You
can use the
Discussion Forums
to ask questions and
discuss related topics.

Holly Ott 7
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Interactive Exercises
We have also created
Interactive Exercises for
particular concepts.

Holly Ott 8
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DMAIC Projects

And you can participate in two DMAIC Projects throughout Course

1 for Define and Measure and which are continued in course Course 2
for Analyze, Improve and Control

Reprinted with permisson from Hanwag GmBH

Holly Ott 9
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DMAIC Projects

Reprinted with permisson from Kopschitz Kerzen

Holly Ott 10
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Six Sigma Project

At the end of Course 2, you can
follow a complete Six Sigma
Project, Cookie du Chef,
developed by Master Black
Belt Dr. Reiner Hutwelker.

Holly Ott 11
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Textbook
A First Course in Quality Engineering:
Integrating Statistical and Management
Methods of Quality, K.S. Krishnamoorthi,
CRC Press, 2012.
http://www.crcpress.com/product/isbn/9
781439840344
Students can order online or contact:
orders@taylorandfrancis.com or call in:
800-272-7737

Holly Ott 12
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Course Structure

Holly Ott 13
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Six Sigma: Define and Measure

Course Structure

Prof. Holly Ott

Production and Supply Chain Management
Chair: Prof. Martin Grunow
TUM School of Management

Holly Ott 14