Nama : Andi Bagaskara Sudirman

Stambuk : 11020160098

Judul :

“ Tingkat kepuasan pasien pada pelayanan rawat inap di rumah

sakit Ibnu Sina Makassar”

Jurnal

1. R.Jay Widmer,MD,PhD.Matthew J.Maurer,MS. “ online physician eviews

do not reflect patient satisfaction survey responses”.Mayo Clinic. 2018.
2. Shikhar Agarwal,MD,MPH.Karan Sud,MD.”Nationwide trends of hospital
admission and outcomes among critical limb ischemia patients”.The
American College of Cardiology.2016.
3. Amy R.Stuck,PhD,RN.Christoper Crowley,PhD.”National survey of
emergency physicians concerning home-based care options as alternatives
to emergency department-based hospital admissions”.original
contributins.2017.
4. Shane Sinclair,PhD.Susan McClement,PhD.”Compassion in helath care :
An Empirical model”.Original Article.2016.
5. Martin Kirtpatrick,Colin Dunkley.”Guidelines,training,audit, and quality
standards in children’s epilepsy services : closing the loop”.Elsevier.2014.
6. Gratiana Steinkamp,Helmut Ellemnunter.”Different approaches to
evaluate patient experience and satisfaction in CF cnetres”.Elsevier.2015.
7. Adilson Marques,Jorge Mota.”Associations between self-reported fitness
and self-rated health,life satisfaction and health-related quality of life
among adolescents.Exercise science and fitness.2017.
8. Vinicius C oliveira,Kathryn M Refchauge.” Communication that Values
patient autonomy is associated with satisfaction with care : a systematic
review”. Olivera et al.2012.
9. Nicholas Taylor.” Patient with uncomplicated total knee arthroplasty may
not benefit from referral to inpatient rehabilitation”.Australian
Physiotherapy Association.2017.
 10. Heather Farley,MD.Enrique R. Enguidanos. “ Patient satisfaction survey
and quality of care : an information paper “.Practice of emergency
medicine/review article.2014.

Textbook

1. John mantas. Stig Kjaer Andersen.” Quality of life through quality of

information”.IOS Press.2012
2. Rolf Engelbrecht,Ran Balicer,MiraHercigonja-Szekers.”The practice of
patient centered care : Empowering and engaging patients in the digital
era “.IOS press.2017.
3. Patrick J.Shelton.”Measuring and Improving patient satisfaction”.Jones
and Barlett Learning.2000.
4. Mary Donelly.” Consent : Bridging the gap between doctor and
patient”.cork university press.2002.
5. Zackary Berger.” Making sense of medicine : Bridging the gap between
doctor guidelines and patient preferences”. Rowman and littlefield.2016.
6. Myron D.fottler.” Achieving service excellence : Strategies for healthcare
“. Health administration Press.2002.
7. Anastasia Moumzoglou.” E-Health technologies and improving patient
safety : exploring organizational factor “.IGI global.2012
8. Jay Katz. “ The silent world of Doctor and patient”.JHU Press.2002.
9. Irwin Press. “ Patient Satisfaction : defining,measuring,and improving the
experience of care “. Health administration Press.2002.
10. Margaret Edmunds ; Institute of Medicine ( U.S ).” Managing managed
care : quality improvements in behavioral health”.National Academy
Press.1997.