A MINI PROJECT ON

“BSNL”
A Mini project Report submitted to Jawaharlal Nehru Technology University,
Kakinada, in Partial Fulfilment for the Award of Degree of

MASTER OF BUSINESS ADMINISTRATION

Submitted by

Y RAMESH
(Regd.No.15JD1E0053)

Under the Guidance of

Mr. KJNV. NARASA REDDY, MBA, (Ph.D).

DEPARTMENT OF BUSINESS ADMINISTRATION

ELURU COLLEGE OF ENGINEERING & TECHNOLOGY-ELURU

(Affiliated to JNTU, Kakinada and Approved by AICTE)

Duggirala(V), Pedavegi(M) ELURU-534004.

1
 ELURU COLLEGE OF ENGINEERING & TECHNOLOGY
(Affiliated to JNTU, Kakinada and Approved by AICTE)
Duggirala(V), Pedavegi(M) ELURU-534004.

CERTIFICATE

This is to certify that the Mini Project Report on “BSNL” a bonafide

work done by Mr. Y.RAMESH, (Reg No. 15JD1E0053) a part of M.B.A., II-
semester curricular activity of Jawaharlal Nehru Technological University
Kakinada, under my supervision. The data has been collected by the candidate
from authentic sources and the analysis results will be used for academic
purpose only.

Mr. KJNV NARASA REDDY

Head of the Department of MBA

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 BHARAT SANCHAR NIGAM LIMITED

INTRODUCTION

Bharat Sanchar Nigam Ltd. was incorporated on 15th september 2000 . It took over the
business of providing of telecom services and network management from the erstwhile
Central Government Departments of Telecom Services (DTS) and Telecom Operations
(DTO), with effect from 1st October‘ 2000 on going concern basis.It is one of the largest &
leading public sector units providing comprehensive range of telecom services in India.

BSNL has installed Quality Telecom Network in the country & now focusing on improving
it, expanding the network, introducing new telecom services with ICT applications in villages
& winning customer's confidence. Today, it has about 43.74 million line basic telephone
capacity, 8.83 million WLL capacity, 72.60 million GSM capacity, 37,885 fixed exchanges,
68,162 GSM BTSs, 12,071 CDMA Towers, 197 Satellite Stations, 6,86,644 RKm. of OFC,
50,430 RKm. of microwave network connecting 623 districts, 7330 cities/towns & 5.8 lakhs
villages .

BSNL is the only service provider, making focused efforts & planned initiatives to bridge the
rural-urban digital divide in ICT sector. In fact there is no telecom operator in the country to
beat its reach with its wide network giving services in every nook & corner of the country &
operates across India except New Delhi & Mumbai. Whether it is inaccessible areas of
Siachen glacier or North-Eastern regions of the country, BSNL serves its customers with a
wide bouquet of telecom services namely Wireline, CDMA mobile, GSM mobile, Internet,
Broadband, Carrier service, MPLS-VPN, VSAT, VoIP, IN Services, FTTH, etc.

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BSNL is numero uno of India in all services in its license area. The company offers wide
ranging & most transparent tariff schemes designed to suit every customer. BSNL has 90.09
million cellular & 5.06 million WLL customers as on 31.07.2011. 3G Facility has been given
to all 2G connections of BSNL. In basic services, BSNL is miles ahead of its rivals,
with 24.58 million wireline phone subscribers i.e. 71.93% share of the wireline subscriber
base.

BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure that
provides convergent services like voice, data & video through the same Backbone &
Broadband Access Network. At present there are 8.09 million broadband customers.

The company has vast experience in planning, installation, network integration &
maintenance of switching & transmission networks & also has a world class ISO 9000
certified Telecom Training Institute.
During the 2010-11, turnover of BSNL is around Rs. 29,700 Crores.

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HISTORY

― Michael Crichton

The first telegraph line in india has started in 1850 by British east india company, 6 years
after the 1st long distance telegraph line in the USA . The 1st long distance telegraph line was
between washington DC and baltimore and the first words sent on the line were : “WHAT
HAD GOD WROUGHT!” a sentence from Book of numbers in the old testament.

The first words on a telephone line ever , was by Alexander Graham Bell, inventor of the
telephone, made on March 10, 1876. First words ever, by Thomas Watson: ” Mister Watson
….come here ….I want to see u…” What were the first words ever spoken on an Indian
Telephone line was never to be guessed, but the 1st call is recorded.

Soon after Grahambell made the first call, to be exact, On 28 January 1882, about 6 years
after Graham bells first call , Major E. Baring, of the imperial govt in India commissioned the
first Telephone Exchanges in Calcutta, Bombay and Madras. The exchange in Calcutta
named the “Central Exchange” had a total of 93 subscribers in its early stage. BSNL History
could be dated back to this historic event in Indian telecom.

Indian Postal & Telegraph engineers were one of the most sought after engineers in the entire
world during WW-I & WW-II due to their workmanship and technical abilities, They have
been involved in many an assignment overseas. We at bsnlnews.com believe that
preservation of the rich heritage of indian telecom industry History and BSNL is essential .
We would bring more interesting articles on this rich history.

BOARD OF DIRECTORS

The Board comprise of 12 Directors, of which 5 [including the CMD] are whole time
Directors and 2 Government Nominee Directors . The present composition is as under
 Chairman & Managing Director- Shri Anupam Shrivastava
 Director - Consumer Fixed Access(CFA)- Shri N.K.Gupta
 Director - Consumer Mobility(CM)
 Director - Enterprise - Shri N.K.Mehta
 Director - HR- Sujata Ray
 Director - Finance - Shri Anupam Shrivastava L/A
 Smt Aruna Sundararajan, Govt. Director
 Smt. Darshana Momaya Dabral, Govt. Director

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CEO

Shri Anupam Shrivastava is a 1981 batch of Indian Telecom Service (ITS) Officer who has
around three decades of experience in the field of telecommunications. He is BE (Electronics
& Communications) and is also MBA (Mktg.). He has taken telecommunication trainings in
India & Japan.
Shri Shrivastava joined BSNL Corporate Office as Director (CM) on 1st May, 2013 and is
responsible for the growth of mobile business of GSM / CDMA / WIMAX in BSNL,
including all activities related to Sales & Marketing, VAS, Tariff finalization & revenue. As
Zonal Director for North Zone he is responsible for monitoring growth and maintenance of
Telecom Network in 8 Circles.

Prior to this assignment, Shri Shrivastava had held the post of Sr. GM, Ajmer TD where he
gave special attention to Sales & Marketing of telecom products in the SSA which resulted in
physical growth of connections in all segments and increased revenue for the SSA. Ajmer
SSA was chosen for the pilot project for NOFN which was successfully completed ahead of
target. His contributions in providing quality service to BSNL customers have been widely
acknowledged and he strived to achieve benchmarks prescribed by TRAI / BSNL C.O. for
various service parameters.

Shri Shrivastava also worked as GM Jodhpur SSA and during his stint there he gave record
number of mobile and landline connections with special emphasis on data and broadband
business. He also has experience of working as GM (BB) in Rajasthan Telecom Circle with
additional charge of Marketing and Enterprise Business.

Shri Shrivastava also has overseas working experience in Zimbabwe where he was posted in
Harare while representing TCIL as Task Force Leader to upgrade their telecom services. Due
to his hard work and coordination skills the fault rate was drastically curtailed which was
well appreciated by PTC Zimbabwe and TCIL management. He was associated with 6th G-
15 Summit in Harare in 1996.

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Shri Shrivastava has delivered lectures extensively in different institutions both in India and
abroad including many universities and management colleges. He also organized many
seminars and skill up-gradation courses at many places.

A firm believer in team work, Shri Shrivastava always sets examples by himself and uses
latest technological applications to promote and inculcate team work amongst his
subordinates and maintain synergy with superiors in BSNL management.

VISION & MISSION

VISSION:
 Be the leading telecom service provider in India with global presence.
 Create a customer focused organization with excellence in customer care, sales and
marketing.
 Leverage technology to provide affordable and innovative telecom. Services/products
across customer segments.

MISSION:

Be the leading telecom service provider in India with global presence.

 Generating value for all stakeholders - employees, shareholders, vendors & business
associates
 Maximizing return on existing assets with sustained focus on profitability
 Becoming the most trusted, preferred and admired telecom brand
 To explore International markets for Global presence
Creating a customer focused organization with excellence in customer care, sales& marketing
.

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 Developing a marketing and sales culture that is responsive to customer needs mer care,
sales& marketing
 Excellence in customer service-”friendly, reliable, time bound, convenient and courteous
service”
Leveraging technology to provide affordable and innovative products/ services across
customer segments
 Offering differentiated products/services tailored to different service segments
 Providing reliable telecom services that are value for money
Providing a conducive work environment with strong focus on performance
 Attracting talent and keeping them motivated
 Enhancing employees skills and utilizing them effectively
 Encouraging and rewarding individual and team/group performance
Establishing efficient business processes enabled by IT
 Changing policies and processes to enable transparent, quick and efficient decision
making
 Building effective IT systems and tools
Organisational Structure

Bharat Sanchar Nigam Limited

About BSNL
Bharat Sanchar Nigam Limited popularly also known as BSNL is an India-based
telecommunication service providing company. BSNL operates under the guardianship of the
Ministry of Communication, Government of India and Department of Telecommunication,
Government of India. Bharat Sanchar Nigam Limited operates according to the
telecommunication policy laid as per the Indian Telecommunication Acts and Rules.

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 BSNL was established on 1.10.2000, as a result of the revamping of the erstwhile Department
of Telecommunication, Government of India.

Bharat Sanchar Nigam Limited is world's 7th largest telecommunications company, with a
huge bouquet of telecommunications services. The services offered by BSNL includes
wireline, CDMA mobile, GSM Mobile, Internet, broadband, carrier service, MPLS-VPN,
VSAT, VoIP services, IN Services etc. It is one of the fast growing and most profitable
organization of Government of India.

Latest Financials of BSNL

As of 2009-10, the Company had a net worth of US$ 19.26 billion, Authorized Equity capital
of US $ 2.22 billion, Paid up Equity Share Capital of US $ 1.11 billion and Revenue is US $
7.13 billion.

Stastical Facts for 2009-10

Particulars Figures in Rs. Crores

Net Worth 86476

Authorized Equity Capital 10000

Paid up Share Capital 5000

Revenue 32045

Financial position over last 5 years (figures in Rs. Crores)

Gross
Financial Year Revenue Investment In Fixed Assets Fixed
Assets

2005-06 40177 8824 1,11,692

2006-07 39715 8153 1,18,649

2007-08 38047 7180 1,24,578

2008-09 35812 8613 1,32,243

2009-10 32045 28227 1,60,470

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 Position of BSNL as of 2010-2011
 BSNL enjoys market leadership amongst all telecommunication operators in India. As on
July 2011, BSNL had -
 Cellular Phone Customers - 90.09 million
 WLL customers - 5.06 million
 Broadband customers - 8.09 million
 Wireline Phone subscribers - 24.58 million
This gigantic Indian telecommunication company offers seamless service to its customers and
it and enjoys market dominance in the area of basic telephony, rural telephony and Internet
connection. 3G Facility has been given to all 2G connections of BSNL. In basic services,
BSNL is miles ahead of its rivals, with 71.93% share of the wireline subscriber base. During
the 2010-11, turnover of BSNL was around Rs. 29,700 Crores.

Bharat Sanchar Nigam Limited is dedicatedly working towards bridging the gap between the
rural and urban India digital divide in the ICT sector. It has gain tremendous popularity due
to its competitive pricing of tariffs. Further, to retain its market dominance as a market leader
it has formulated aggressive plans for expansion of its cellular network as per the policy laid
in the Tenth Telecommunication Plan of India. BSNL has one of the widest and deepest
telecommunication networks in India. The company is equipped with a state-of-the-art
Telecommunication Training Institute, which holds ISO 9000 certification.

Some of the key notable points about BSNL are as follows -

 Bharat Sanchar Nigam Limited has around 47.3 million line basic telephone capacity
 BSNL has around 4 million WLL capacity and 20.1 million Global System for Mobile
Communications (GSM) capacity
 It is equipped with more than 37382 fixed telephone exchanges, 18000 BTS, 287 satellite
stations, 480196 Rkm of OFC cable and 63730 Rkm of microwave network
 Its network serves 7330 cities and towns, 602 districts and 5.5 lakh villages across India
 Cell One cellular service has more than 17.8 million subscribers representing around 25% of
all mobile users of India
 BSNL has 35.1 million of basic telephony subscribers representing 85% of the landline
subscriber base of India
 It has more than 2.5 million WLL customers
 It has 2.5 million Internet subscribers, using access modes like Dial-up, leased line, DIAS,
account less Internet
 Aiming to increase its present customer base from 47 millions to 125 million lines by the
end of December 2007
The products and services offered by Bharat Sanchar Nigam Ltd. are as follows -
 BSNL Landline
 BSNL Mobile
 BSNL WLL
 BSNL Internet

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 BSNL Broadband
 BSNL MPLS VPN
 ISDN
 Leased line
 Intelligent Network
 Video conferencing
 Audio conferencing
 Enterprise solutions
 I-Net
 Telegraph
 EPABX
 Data communication

SWOT ANALYSIS
SWOT Analysis

Strength 1.Alliances with Ericsson and Cisco Systems

2.IT alliances with HP Compaq, interconnecting alliances
3.Selling capacity of 25 million per annum
4.Has an excellent network coverage across India

Weakness 1.Suffers from high call dropping rates and a reduction in

brand equity
2.Has a major presence only in C’ Circle
3.Low brand visibility and low brand loyalty

Opportunity 1.Adoption of Next Generation Networks (NGN) is global

2.Strong strategic alliances with network companies may help
BSNL Communication to focus on marketing its services
3.Untapped rural markets

Threats 1.Competitors low price offering

2. Saturation point in Basic telephony service
3.Mobile Number Portability

Competition

Competitors 1.Reliance
2.Idea
3.Vodafone

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 4.Tata Docomo
5.Aircel
6.MTNL
7.Airtel
8.Uninor
9.Tata Indicom
10.Virgin

Bharat Sanchar Nigam Ltd. - Strategic SWOT Analysis Review provides a comprehensive
insight into the company’s history, corporate strategy, business structure and operations. The
report contains a detailed SWOT analysis, information on the company’s key employees, key
competitors and major products and services.

This up-to-the-minute company report will help you to formulate strategies to drive your
business by enabling you to understand your partners, customers and competitors better.

Scope

- Business description – A detailed description of the company’s operations and business

divisions.
- Corporate strategy – Our summarization of the company’s business strategy.
- SWOT analysis – A detailed analysis of the company’s strengths, weakness, opportunities
and threats.
- Company history – Progression of key events associated with the company.
- Major products and services – A list of major products, services and brands of the company.
- Key competitors – A list of key competitors to the company.
- Key employees – A list of the key executives of the company.
- Executive biographies – A brief summary of the executives’ employment history.
- Key operational heads – A list of personnel heading key departments/functions.
- Important locations and subsidiaries – A list of key locations and subsidiaries of the
company, including contact details.

Highlights

Bharat Sanchar Nigam Ltd. (BSNL) is a provider of telecommunications. It is engaged in

providing a broad range of telecom services including wireline, CDMA mobile, GSM mobile,
internet, broadband, carrier service, MPLS-VPN, VSAT, VoIP services, and IN services.
BSNL offers its services to 2.5 million WLL subscribers and 2.5 million Internet customers.
The company provides Internet services through leased line, account less internet, dial up,
and DIAS modes. The company has expertise in planning, network integration, installation
and maintenance of transmission and switching networks. It operates in India. BSNL operates
its business activities through three reportable segments namely, Basic, Broadband and
Cellular Services. BSNL is headquartered at New Delhi, India.

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Reasons to Buy

- Gain key insights into the company for academic or business research purposes. Key
elements such as SWOT analysis and corporate strategy are incorporated in the profile to
assist your academic or business research needs.
- Identify potential customers and suppliers with this report’s analysis of the company’s
business structure, operations, major products and services and business strategy.
- Understand and respond to your competitors’ business structure and strategies with Our
detailed SWOT analysis. In this, the company’s core strengths, weaknesses, opportunities and
threats are analyzed, providing you with an up to date objective view of the company.
- Examine potential investment and acquisition targets with this report’s detailed insight into
the company’s strategic, business and operational performance.

PRODUCTS

BSNL has continued its growth story ever since its formation and presently it is one of the
largest & leading public sector units in India, providing a bouquet of telecom services:
Wireline, GSM mobile, CDMA mobile, Internet, Broadband, Carrier service, MPLS-VPN,
VSAT, VoIP, IN Services, etc. BSNL has customer base of 121.65 million as on 31st March,
2013 and further plans to increase it to 189 million with 165.47million wireless customers by
March, 2017.

New Services introduced/planned by BSNL

3G Services : BSNL has covered 1259 cities with 3G services across the country and all 2G
customer have been enabled for 3G facilities.

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Broadband services : The shift in demand from voice to data has revolutionized the very
nature of the network. BSNL is poised to cash on this opportunity & has planned for
extensive expansion of Broadband services. BSNL has increased minimum download speed
to 512 Kbps. BSNL has covered more than 1.69 lakh villages with Broadband services. The
Broadband customer base of BSNL has reaches to 10.13 Million customers in March, 2013 &
further BSNL plan to increase Broadband customer to 17.50 million by March, 2017.

Value Added Services : BSNL is focussing on provision of value added services/features to

attract high end customers and to double its revenues from VAS

Fibre to Home(FTTH) : To meet demand for high bandwidth services, BSNL has rolled out
FTTH services (GPON & GE-PON) in 2010 for the first time in the country. FTTH services
have already been launched in more than 160 cities.

Mobility in WLL : BSNL is planning to provide full mobility on its WLL network from
March 2010.

Important Projects under implementation

 BSNL is augmenting its GSM Network by 15 Million lines to meet its capacity
requirement, through Phase VII GSM expansion project.
 Augmentation of broadband Network by additional 3.2 Million ports
 Migration of Wireline customers from legacy Network to Next Generation Network
(NGN).
 Augmentation of Optical Fibre network.
 Implementation of Enterprises Resource Planning ( ERP) system country vide in BSNL
 Executing DoT’s work of building alternate communication infrastructure for
Defence(NFS).
 Executing BBNL’s part work/project of high Speed Broadband connectivity to Panchayat
(NOFN).
 6731 Base Station rural phase-II WiMax Project for 52000 CSCs covering all Telecom
Circles except Kerala & A&N.

International Long Distance

Undersea Cable : BSNL is participating/member of the following submarine cable systems:

Bharat Lanka Cable System: Connecting to Sri Lanka and to reach in the Pacific direction
from India.

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Europe India Gateway (EIG) Cable System: Connecting UK, Portugal, Gibraltar, France,
Libya, Egypt, Saudi Arabia, Djibouti, Oman & UAE.

Millennium Cable System: It is joint venture with MTNL to lay Millennium Cable System in
two directions as follows:-
 Millennium Cable Sub-System East (MCSS-E) connecting the East Coast of India to
South East Asia (Malaysia and Singapore) with optional branches to Port Blair (Great
Andaman Island), Bangladesh, Myanmar, Indonesia and Thailand.
 Millennium Cable Sub-System West (MCSS-W): connecting the West Coast of India to
the Middle East (United Arab Emirates) and Djibouti with optional branches to Pakistan,
Oman and Yemen.

SEMEWE4: Connecting towards Trans-Atlantic as well as Trans-Pacific direction.

International MPLS-VPN : BSNL has made arrangements for providing International MPLS
VPN services in about 400 cities and 150 countries.

With the above expansion plans and introduction of new services, the turnover of the
company is expected to grow from Rs. 35800 crore in March 2009 to Rs. 52,000 crores by
March 2014.

Broadband Dataone
BSNL has a world class, multi-gigabit, multi-protocol, convergent IP infrastructure through
National Internet Backbone, through which it is providing convergent services through the
same backbone and broadband access network. The Broadband service is available on ADSL
technology (on the same copper cable that is used for connecting telephone), on a
countrywide basis.

In terms of infrastructure for broadband services NIB has put India at par with most advanced
nations. The services that are supported includes:
 Always-on broadband access to the Internet for residential and business customers
 Content based services
 Internet Protocol TV (IPTV)
 Games on Demand
 Music and Video on Demand

Major Highlights of Broadband Service

 High speed Internet connectivity (upto 24 Mbps)
 Virtual Private Network (VPN) service to the broadband customers
 Pre-paid and post paid broadband services.

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 Technical Capability of the Backbone

The Broadband Service is being given through the state of the art Multi Protocol Label
Switching (MPLS) based IP Infrastructure, which is designed to provide reliable routes to
cover all possible destinations within and outside the country. Layer 1 of the network consist
of a high speed Backbone comprising of 29 powerful Core Routers connected with high
speed 2.5 Gbps(STM-16) links. The routers are located on the national DWDM network
interfacing at STM-16 optical level to provide for high transmission speeds.

What the customer needs in order to be able to use Broadband?

 BSNL's Bfone (Basic phone) connection
 Personel Computer/Laptop with 10/100 Ethernet Port
 ADSL CPE (Customer Premise Equipment). This can be taken from BSNL at nominal
rental per month or may be outrightly purchased.

Post Paid Broadband Tariff

Initial and other Charges


Unlimited Usage Plans (Available on ADSL & FTTH both)

o Broadband unlimited Plans with speed varying from 512 kbps to 2 Mbps
o Broadband unlimited Plans with speed varying from 4 Mbps to 24 Mbps

 Limited Usage Plans (Available on ADSL & FTTH both)
o Limited Usage Plans

 Flexi Combo Plans under Landline/Broadband Service
o Flexi Combo Plans

 Special Plans
o Limited /Unlimited BB Plans for Customer Service Centres (CSC's)
o Special Broadband Plans for PCOs Only
o Rural USOF BB Plans (Limited /Unlimited) for Rural Home & All Rural
o Temporary Broadband Connection
o Special BB Plan for Educational Institutes in Rural areas
o Concessional Broadband connection to retired Chairman/ Members of Telecom Commission
w.e.f 23.12.2013
 Click here for Tariff over VPNoBB

Note: The elaboration for the following abbreviations used in this circular is as follows:

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 <G/ Home/ CSC> refers to the applicability of the plans to the user segment. G-> General

<CNT> in case of concessional night tariff

<Rural> in case the plan is rural plan

<USOF> in case the plan is USOF Plan

<Super> refers to high speed 16/24 Mbps Plan

<Speed > Refers to 8/16/24 Mbps Plan

<Combo> in case the plan is a combo plan inclusive of landline rental

<UL> Unlimited

<ULD> Unlimited usage with differential speed

<FMC> represents the fixed monthly charges

represents whether the plan is a special plan for enterprise, promotional plan or
<E/P/CS>
Circle specific plan

Terms and conditions :

o Security deposit and installation charges for Landline telephone shall be taken from new
customers as applicable for Local/STD/ISD.
o Minimum Hire period for all Broadband plans will be one month. In case of surrender of
Broadband Connection after one month, the charges shall be recovered on pro-rata basis.
o In case of premature surrender of Broadband Annual/Two Years/ Three Years plan option,
the charges shall be adjusted on pro-rata basis taking the discounted FMC rate. In addition
one month full FMC shall be levied as early termination charges.
o In case a subscriber joins/ leaves in the middle of a month, the fixed monthly charges for
unlimited Broadband Plans shall be calculated on proportionate basis i. e. actual number of
days of connection working subject to the commitment of minimum period of hire.
o The customer will have choice to select the modem type of his choice but subject to
availability.
o Home plan can be taken on Bfones in name of Government/company but actually working at
residences of their employees. An undertaking shall have to be given by the customer in this
regard.

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o Subscribers having telephones in the name of Company, firms, shops, educational institutes
or any other commercial entity can take only General Plan. They are not eligible for Home
Unlimited Plans.
o 10% discount on Broadband services (usage and Rental) to Government Employees (Central
Government/ State Government/ PSUs) and to Visually Impaired customers of both existing /
new connection. However 10% discount to such employees shall not be applicable under
Two Years and Three Years payment options.
o New Broadband customers register under Annual/Two Years/Three Years payment options
are not allowed to change between Annual/Two Years/Three Years payment options during
currency of validity period.
o The customers under Two Years/Three Years payment options can change the broadband
plan from higher to lower FMC and vice versa under same payment option. The balance
amount with BSNL for the earlier plan shall be worked out based on Pro Rata Discounted
Charges and difference will be collected.
o One additional static IP @ Rs. 1500/- per annum is available to all the Broadband customers
(limited/unlimited) with FMC Rs. 2799/- and above, where one free static IP is already
available.
o For Broadband plans where bandwidth is 1Mbps or more, the uplinking will be maximum
upto 768 kbps.
o Billing for the service will be included in the normal B-fone (Land-line Phone) bill. The
billing cycle shall be same as B-fone billing cycle. Monthly rental will be collected in
advance and usages charges will be in arrears.
o The tariff mentioned above are exclusive of service tax.
o All others terms and conditions will remain same as issued earlier from time to time.

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Corporate Social Responsibility

Corporate Social Responsibility (CSR) Right from its inception, your Company has been at
the forefront of nation building activities. National telecom policy 2012 has also recognized
that BSNL has played a preeminent role in provision of telecom services in the country,
particularly in rural, remote, backward and hilly areas. We remain committed in expanding
telecom footprint to every nook and corner of the country and touch lives of all citizens and
be a key enabler in facilitating inclusive growth and transforming India. While delivering
value to our subscribers, we are equally aware of our responsibilities whereby we have
always attempted to adopt a holistic approach in our endeavours encompassing economic,
social and environmental aspects. Such efforts of your company have been recognized and
your Company was awarded 1st and 2nd National Level Energy Conservation award by the
Ministry of Power. Certificate of Merit was also awarded to your Company by Bureau of
Energy Efficiency, Ministry of Power. Importantly, in troubled times, whether it be
Uttarakhand floods, Phailin Cyclone in coastal Odisha & Andhra Pradesh and more recently,
when rains & floods played havoc in Jammu & Kashmir, Your Company has always been the
first telecom network to have worked on war footing for restoration of telecom network and
establishing connectivity. When the natural calamity struck the Uttarakhand, our employees
contributed a day’s salary to the PM’s National Relief Fund. Again, when Jammu & Kashmir
was hit by unprecedented floods, our employees rose to the occasion to contribute a day’s
salary to the PM’s National Relief Fund. CSR Committee of the Board has also been
constituted as mandated by the Companies Act 2013. Corporate G

CORPORATE SOCIAL RESPONSIBILITIES

Your Company, being a pan-India service provider of telecom services – very crucial in the
nation building and connectivity, the philosophy of corporate social responsibility was also
one of its pursuits. Apart from the programmes aimed at the welfare of the employees and
their family members, Your company was also pursuing the objectives of CSR in various
other spheres viz., Contributions to the PM’s National Relief Fund, Assistance during natural

19
calamities etc. To guide these programmes, Your Board had its Corporate Social
Responsibility Policy. Your Company always remains at the forefront to serve the people
when difficult circumstances arise due to natural calamities. When the natural calamity struck
the state of Jammu and Kashmir, your Company rose to the occasion and put in its best
efforts to restore the communication links of that region by bringing 20 satellite based
services (DSPT) etc. A task force team is working in close coordination with the Army and
the local administration to restore the services. With a view to provide immediate relief to the
victims, your Company has allowed free calls (local as well as STD) and free SMS service to
all those BSNL customers who will be using BSNL’s mobile network in the Srinagar area for
ten days starting from 12.9.2014. Further, there shall be no incoming/outgoing barring for
postpaid customers for one month from 12.9.2014. Constitution of the Corporate Social
Responsibility (CSR) Committee of the Board Pursuant to the provisions contained in the
Section 135 of the Companies Act 2013 and Rules thereunder, Your Board, in its 154th
meeting held on 7.3.2014 constituted the Corporate Social Responsibility Committee (CSR
Committee) of the Board comprising Shri Ajai Vikram Singh Independent Director, Shri
A.N.Rai CMD/Director(Enterprise) & (HR) and Shri N.K.Gupta Director(CFA) as Members
and the Secretary of the Company as the Secretary of the Committee. The Terms of
Reference of the CSR Committee are as per the provisions of the Section 135 of the
Companies Act 2013 and Rules made thereunder. Owing to losses, no specific budget was
earmarked for the CSR activities during the year under review.
CONSERVATION OF ENERGY & TECHNOLOGY ABSORPTION
Being a service providing Company, these rules are not applicable to your Company.

Prepaid Broadband Service

Overview :
Initially the customers will be given an account with username / pass word with 400 MB free
download and validity of 30 days by charging Rs.100/- as activation charges . Before the
expiry of validity or download limit, the customer will have to purchase Re-charge Vouchers
(RCV) available in different denominations and recharge his/her account. A customer can opt
for either of the following two types of prepaid account:

(i) Limited Download: There are 10 types of vouchers of different denominations which
offers limited download at speed upto 8 Mbps within the validity period of the voucher.

20
In addition, there are two other types of Recharge Vouchers for limited plans. One, for
extending the validity period (Validity Voucher) and the second, for increasing the usage
(Top up Voucher) within the validity period.

(ii) Unlimited Download:There are 3 types of vouchers of different denominations which

offers unlimited download at speed upto 1 Mbps within the validity period of the voucher.

Prerequisite: The customer interested to subscribe for Prepaid broadband service should have
BSNL landline connection.
Advantages of Prepaid Broadband :
 No Fixed monthly charges : There are NO fixed monthly charges associated with Prepaid
Broadband services.
 Mobility : The customers can use their prepaid BROADBAND account in any city in the
Country (except Delhi and Mumbai) on most of the Broadband enabled connections of
BSNL. An existing postpaid customer can subscribe to additional prepaid connection
which will give him the advantage of mobility.
 Control on usage : The customer can never exceed his download limit. No bills will be
served for usage.
 Sharing of DSL connections: A group of prepaid BROADBAND customers like students,
professionals can share a single DSL connections.
 Corporate houses can control the expenditure on BROADBAND usage of their
employees by subscribing to prepaid BROADBAND connections.
 Attractive Tariff: The tariff has been designed to suit every segment of customer.
 Overcome hassles of bill payment: With prepaid BROADBAND connection, customer
can overcome the hassles of bill payment. Recharge can be done with voucher from
anywhere in the country.

EMPLOYEES BENEFITS

a) SHORT TERM EMPLOYEE BENEFITS:

b) Short term employee benefits are recognised in the period during which the
services have been rendered.
b) LONG TERM EMPLOYEE BENEFITS:
c) DEFINED CONTRIBUTION PLAN:
i) Pension Contribution (including gratuity) The employees of DoT who have
opted for absorption / absorbed in the Company and the employees on deemed deputation
from Government are eligible for Summary of significant accounting policies and other
explanatory information for the year ended 31 March 2014 (All amounts in Rs. lacs, unless
otherwise stated) Annual Report 2013-14 59 pension, which is a defined contribution plan.
The Company makes monthly contribution (including liability on account of gratuity) at the
applicable rates as per Government Pension Rules, 1972 and Fundamental Rules and
Supplementary Rules (FR & SR), to the Government who administers the same.

21
 ii) Employees’ Provident Fund All directly recruited employees of the Company are entitled
to receive benefits under the provident fund, a defined contribution plan. Both employee and
employer make monthly contribution to the plan at a predetermined rate of employee’s basic
salary and dearness allowance. These contributions to provident fund are administered by the
provident fund commissioner. Employer’s Contribution to provident fund is expensed in the
Statement of Profit and Loss.
iii) Contribution for Leave Salary For employees on deemed deputation from Government,
leave salary contribution is paid by the company to DoT for the deputation period in
accordance with FR115 (b) of FR & SR Part I. Consequently, the leave salary payable for
those on deputation during the period of leave rests with the Government. Further, any leave
encashment after quitting service is the responsibility of the Government.

DEFINED BENEFIT PLAN:

i) Leave Encashment The liability on account of un-availed leave in respect
of absorbed employees and directly recruited employees at the year end is
provided for based on actuarial valuation.
ii) Gratuity The Company provides for gratuity, a defined benefit plan (the
Gratuity Plan) covering all directly recruited eligible employees. In
accordance with the payment of Gratuity Act, 1972, the Gratuity plan
provides a lump sum payment to vested employees on retirement, death,
incapacitation or termination of employment. Liabilities with regard to the
Gratuity Plan are determined by actuarial valuation on Balance Sheet date
and are expensed in the Statement of Profit and Loss.
iii) Other benefits including post employment medical care Medical
reimbursements and other personal claim bills of existing / retired
employees are accounted for on actual basis in respect of bills received till
the cut off period in the accounts at the concerned primary units as per the
prescribed limits.

BSNL sweeps National Energy Conservation Awards

Building sector for the year 2010, Govt. Of India , Ministry of Power has conferred four
National Energy conservation awards to BSNL. The first prize was awarded
to BSNL Telecom Bhawan Medical college Thiruvananthapuram , Kerala. Second prize was
given to Main Telephone Exchange Building Ambala City Haryana and also to Telephone
exchange building Yamunangar Haryna.

The certificate of Merit was awarded forTelephone exchange building Karnal, Haryana. Thus
in the office buildings category BSNL has swept all the National Energy Conservation
Awards 2010. The CMD BSNL , CGMT Haryana circle, PGM(Elect) BSNL Corporate
office , Chief Engineer (Elect ) and GM from Kerala Telecom received these awards from
Honorable Union Minister of Power Shri.Sushil Kumar Shinde on 14 December 2010,
National Energy conservation Day in New Delhi.

22
BSNL has introduced Energy conservation measures in all its operations in a systematic
manner. Due to introduction of these Energy conservation measures BSNL has saved around
Rs.68 crores during the FY 2009-10 and approximately Rs 50 crores during the current year
i.e 2010-11 up to Nov 2010.

New Details

September 2012:

New Delhi, September 20, 2012 :

BSNL today launched India’s first High quality Video call Office (VCO). BSNL is the first
Telecom Service Provider in the country to take such an initiative to offer high quality Video
calling service to the common man. Ahmedabad based ICT solutions provider, SIS Limited,
is the technology partner of BSNL for this Next generation Video calling service.
The revolutionary Video calling service will soon be available in BSNL VCOs – new avatar
of BSNL PCOs. BSNL is initially setting up VCO franchisees across the whole of North and
west zone. BSNL is opening VCO outlets in 12 states namely Maharashtra/Goa, Gujarat,
Rajasthan, Madhya Pradesh, Chattisgarh, Uttar Pradesh, Uttrakhand, Himachal Pradesh,
Punjab, Haryana, Jammu & Kashmir in first phase. Later on the facility will also be made
available in South and East Zone also.
While inaugurating this unique initiative , Shri Sam Pitroda, Advisor to The Prime Minister
of India on PIII said “ This is an unique initiative which can bridge the gap between Urban
and Rural India. This will be a platform for growth as this network is ideal for applications
like Job interviews, Tele-medicine, Tele-education .This service can bring people face to face
with many other cities and towns without travel. I see India’s coming face-to-face with this
service in coming years”
Speaking on the occasion of launch, Shri Upadhyay, CMD BSNL said “This new initiative
leverages the Broadband strength of BSNL. BSNL always strives to reach the benefits of
technology to the common man. VCO is a definite step in that direction. Video PCO is
expected to bridge the distances between loved ones and expected to increase the economic
output of the country. He said that BSNL VCO service is launched today in North and West
Zone and will soon be launched in South and East Zone through ITI.”< /p>
Shri Sunil Kakkad, CMD, SIS, highlighted the futuristic features of this service and its
capability to support Video based value added services. He said, “While India is setting up
new technological milestones everyday, it is of grave concern that most of the new
technology is enjoyed by a select few. With a product like VCO and a partner like BSNL, we
are optimistic of taking this innovation to masses. I am extremely delighted that our
technology is now going to bring a smile to many faces in the crowd.”
Using this service, video calls can be made within India only.

23
Video call charges from VCO booth will cost just Rs. 3.00 for 45 seconds.
Benefits of VCO service
For the VCO User
1. Assured Video Quality through BSNL’s MPLS-VPN
2. Instant face-to-Face Video Call.
3. No PC required to make Video call .
4. Pay as you use service.
5. The BSNL website is IPv6 ready (dual stack).
For the VCO franchisee
1. New, multiple revenue streams
2. Futuristic high growth services
3. Opportunity for creating “One stop shops” for improved footfalls
For more details, please visit www.bsnlsis.com
About BSNL :
BSNL is a 100% government owned company and India’s largest Broadband service
provider. The company has recently launched High quality Video Telephony service with LI
certification. The company is market leader in broadband segment with over 70% market
share and it’s broadband network reaches almost all villages and towns. The company has
India’s finest Robust dual-homed MPLS Core network – over which this video Telephony
service is delivered.
BSNL has installed Quality Telecom Network in the country & now focusing on improving
it, expanding the network, introducing new telecom services with ICT applications in villages
& winning customer’s confidence. Today, it has about 42.74 million line basic telephone
capacity, 8.83 million WLL capacity, 72.60 million GSM capacity, 37,885 fixed exchanges,
68.162 GSM BTSs, 12,701 CDMA Towers, 197 Satellite Stations, 6.86,644 RKMs of OFC,
50,430 RKM of microwave network connecting 623 districts, 7730 cities/towns & 5.8 lakhs
villages.
BSNL is numero uno of India in all services in its license area. The company offers wide
ranging & most transparent tariff schemes designed to suit every customer. BSNL has 90.09
million cellular & 5.06 million WLL customers as on 31.07.2011. 3G facility has been given
to all 2G connections of BSNL. In basic services, BSNL is miles ahead of its rivals, with
24.58 million wireline phone subscribers i.e. 71.93% share of the wireline subscriber base.

July 2012:

New Delhi, 3rd July, 2012 :

Keeping in mind the need to provide better broadband penetration for the common masses,
BSNL, India’s largest Public Sector telecom operator has tied-up with M/s Shyam Networks
Limited, a next generation communication solutions provider with reverse bundling

24
arrangement for “ WINKNET” 14.4 Mbps 3G Pocket Router in India to increase BSNL’s
acquisition share among 3G data users.
Driven by a desire to provide seamless 3G capability in the hands of the end user community,
“ WINKNET” 3G Pocket Router comes in handy when needs to connect more than one
device to broadband speeds. Enabling a BSNL 3G customer the Last Mile connectivity,
WINKNET is positioned as a networking and broadband connectivity brand for mass market
and will drive Broadband/Internet access for the BSNL 3G user community, especially
amongst youth of India.
Mr RK Upadhyay, CMD, BSNL said “As a pioneer in delivering broadband connectivity,
BSNL has been the first in offering world class broadband experience to its users. We have
3G Network in more than 850 cities / towns. We are pleased to announce Reverse bundling
of WINKNET Mf50 3G Pocket Router with BSNL 3G SIMs. In line with our broadband
enablement strategy, we will be providing, attractive tariff plans on Winknet 3G Pocket
Router,”
Mr Nafis Kazim, Executive Vice President, M/s Shyam Networks Limited said, “We are
living in a convergence friendly era where there are multiple devices communicating with
each other with rich media content. In this scenario, accessing the right quantity of bandwidth
becomes a challenge. Our Mf50 3G Pocket Router will surely help towards providing
seamless broadband connectivity for those who are always on the move and need broadband
connectivity. As BSNL is one of the largest operator in India, we are extremely happy to tie-
up with BSNL for Reverse bundling arrangement. We are confident that with this Reverse
bundling arrangement, we are going to rewrite the way 3G broadband connectivity is
delivered.”
WINKNET Mf50 3G Pocket Router Winknet Mf50 3G Wireless Pocket Router is a High
Speed Packet Access (HSPA) USB Modem. It is cost-effective mobile hotspot device
working in GPRS/EDGE/WCDMA/HSPA. It provides internet connection with the USB
interface of a computer or WI-Fi to clients, enabling users to communicate anytime and
anywhere. It is designed to work as a multi mode wireless terminal for SOHO and business
professionals.
Pricing WINKNET Mf50 3G Pocket Router comes with Best Buy Price for BSNL users at Rs
5,800
Contact Person: Ashutosh Gupta Addl.GM (PD-CM) Mob:-9868911919

New Delhi, 30th July, 2012 :

Best Hindi MAGAZINE “Sanchar Sarika” awarded by Sri Sharad Gupta, Secretary,
RajBhasha Govt. of India &Renowned literate Sri Namwar Singh for year 2011-12. Award
received by Sh.A.K. Jain Sr.GM (Pers.) & Sh. S.K Sinha Jt.GM (PR) BSNL CO New Delhi.

25
May 2012:

New Delhi, May 17, 2012 :

BSNL has launched its New Public Web Site on 17th May, 2012 (World Telecom Day).
The salient features of the new website are:
1. It is bilingual (English and Hindi).
2. The design of the website complies with World Wide Web Consortium standards
(W3C) and Department of Administrative Reforms and Public Grievances Guidelines
(DARPG) that are desirable for a modern user friendly website.
3. Information like services offered by BSNL are easily accessible online to the new
users/visitors.
4. Look and feel of all the circle websites is same, which synergizes with the corporate
look.
5. The BSNL website is IPv6 ready (dual stack).
CMD BSNL Shri R.K. Upadhyay has informed that the new BSNL web site is as per current
trend and customers would have a delightful experience visiting the Same.

April 2012:

New Delhi, April 24, 2012 :

In its ongoing endeavor to increase attractiveness of usage of fixed line telephones, BSNL
has made yet another smart move by introducing a new scheme of facilitating subscribers to
make unlimited free calls, for a fixed monthly charge, from their fixed line to BSNL's own
landline and mobile telephones, nationally anywhere within the country.
Sri Rajesh Wadhwa, Director(CFA), in-charge of fixed access network, informed that BSNL
has introduced separate unlimited calling plans for different areas. In the urban areas falling
in Secondary Switching Area (SSAs) having telephone exchange capacity of more than 1 lac
lines, two new plans UL-450 and UL-600 have been launched. Under plan UL-450, a BSNL
fixed line subscriber has to pay only Rs. 450 per month and can make unlimited free calls to
any BSNL fixed line in the country. Under plan UL-600, he has to pay fixed monthly charge
of Rs 600 and can make unlimited free calls to any BSNL's fixed line as well as BSNL's
mobile phones anywhere within the country. Calls to other operator's network will be charged
extra at Re 1/- per minute usage charge basis.
For subscribers in SSA's with exchange capacity of less than 1 lac lines, the fixed monthly
charges are Rs 350/-(Plan UL-350) and Rs 500/- (Plan UL-500) for making unlimited free
calls to BSNL's fixed lines or both fixed and mobile lines respectively. For rural areas,

26
irrespective of whether they are part of SSAs having less than 1 lac or more than 1 lac lines ,
plans UL-350 and UL -500 will be applicable.
The customers using broadband combo plans can also avail of this facility by paying
additional Rs 225 (Plan AO-250) and Rs 375 (Plan AO-375) in SSAs with less than 1 lac
exchange lines capacity. Combo plans customers in SSAs with more than or equal to1 lac
lines exchange capacity will have to pay Rs 325 (plan AO-325) and Rs 475 (plan AO-475)
for these facilities.
In case of plans with unlimited calling to fixed lines only, the charges for calls to BSNL
mobile phones will be Rs 0.60/minute only. Charges for calls to other operator's telephones
are Re 1/- in all cases.
With the above unlimited usage facility, combined with clarity of voice and uninterrupted
speech, the landline customer will now be able to use their landline telephone for long
comfortable conversation nationally without the fear of heavy billing, Shri Wadhwa said.
Large enterprises with offices spread across the country would also be benefited as they can
make, by taking BSNL landline phones, enterprise communication within the organization
nationally, with limited low monthly charge.
BSNL has also introduced another tariff plans TV-250 wherein customers are provided Rs
200/- worth of free calls compared to only 50 free metered call units in existing One India
Plan.
These plans are being implemented selectively in various LSA's/Circles taking into
consideration the business requirements and competitive scenario.
For details the customer can contact ‘1500' or ‘1800-345-1500' or can contact nearest
Customer Care Center . The details of the new tariff plans are attached herewith.
for further tariff details customer may log on to bsnl.co.in .

New Delhi, April 16, 2012 :

Bharat Sanchar Nigam Limited (BSNL), India's leading telecommunication services provider
and Dimension Data jointly announced the ‘go live' of BSNL Internet Data Centres (BSNL
IDC). These data centres were inaugurated today by Shri Kapil Sibal, Minister of
Communications and Information Technology. BSNL will offer Managed Colocation,
Managed Hosting and Cloud Services through these IDCs built, operated and managed by
Dimension Data for BSNL.
Located in Mumbai, Faridabad, Ahmadabad, Jaipur, Ludhiana and Ghaziabad, the six data
centres are Tier III level certified data centres. These Data centers have been certified to meet
Tier-III quality standards by the internationally reputed “Uptime Institute” of USA which
signifies true high availability, as the data centres are designed to be fully redundant with no
single point of failure.
The BSNL IDCs offer a highly secure, scalable and simple to use environment for cloud
computing needs of their clients and incorporate the latest technologies in power
management, cooling and IT infrastructure performance.

27
Shri Kapil Sibal, Hon'ble Minister of Communications and Information Technology , while
inaugurating BSNL IDC Services said, “I congratulate BSNL and Dimension Data on this
pioneering public-private initiative to leverage the strength of BSNL in Telecom
infrastructure & vacant buildings and that of Dimension Data in providing data center and
cloud computing. Cloud computing is expected to be the future of information technology.
The increasing commitment of government towards healthcare, education, banking, rural
development and other e-governance initiatives will drive significant adoption of cloud
computing across the country. These IDCs will enhance BSNL's comprehensive service
portfolio to meet the communications and IT needs of large medium as well as small business
enterprises in India. It will facilitate various organizations to quickly induct IT enabled
services within their organizations without the hassles of setting up and maintaining their
own datacenters.”
Congratulating BSNL on its initiative, Shri Sachin Pilot, Minister of State for
Communications and Information Technology (IT) said, “Technology sets certain demands
and expectation on the Government when government aims to deliver more interactive
services through E-Governance when interacting with the citizens, institutions and business
enterprises. For this, cloud computing may lead to significant cost savings. The last few years
and coming years will see both state and central Government using more IT solutions and
services for serving citizens. He complimented BSNL for creating a new innovative business
partnership model whereby the two leaders with complementary core competency have
joined hands”.
Commenting on the activation of the IDCs, Shri R.K. Upadhyay, Chairman &Managing
Director, Bharat Sanchar Nigam Limited said, “Leveraging on our extensive and unparalleled
telecommunications network, BSNL has embarked on a transformation journey to offer the
latest in IT services to our clients across India. Our clients are looking for high availability
data centre services with safeguards around data sovereignty and security, innovative
commercial models and IT-as-a-service. With the launch of our IDCs, we can now offer
secure hosted services and cloud services to support various government initiatives as well as
to our enterprise clients. We have already signed contracts with three leading government
organizations for managed hosting and cloud services. We expect to sign more contracts from
leading state and central government departments as well as several private enterprises
shortly.”
Shri Rajesh Wadhwa, Director CFA BSNL Board said “BSNL had conceptualized the setting
up of IDC 2 years ago recognizing that BSNL had lot of vacant building space equipped with
optical fibre based reliable bandwidth which could be gainfully leveraged for providing Data
Center and cloud services fetching higher revenue than simply leasing out space. BSNL
innovated a model of public-private partnership wherein core competence of BSNL as a
leading communication service provider and the core competence of a partner with
international experience in the field of Data Center services could be leveraged to provide
Data Center and IT solution services that would generate a new revenue stream for BSNL. It
is learnt that this model of BSNL is now being emulated in other parts of world by other
incumbent telecom service providers with increased trend of outsourcing of IT service. This
new IDC service has created a new window of opportunity for BSNL from both Data

28
centre/IT/Cloud service as well as bandwidth sale for the consumption of these data centre
services.

March 2012:

New Delhi, March 16, 2012 :

As part of its endeavor to further popularize its broadband service and to fulfill its
commitment towards draft NTP 2012, BSNL has upgraded its minimum download speed
from 256 Kbps to 512 Kbps across all existing post-paid broadband tariff plans. In several
unlimited usage broadband plans, minimum download speed has been increased from 512
kbps to 1 Mbps and from 1 Mbps to 2 Mbps.
Now, all existing BSNL broadband customers can enjoy and enhance their experience by
selecting any BSNL post-paid broadband plan with minimum download speed of 512 Kbps.
In addition, all new broadband customers joining BSNL till 31 st March 2012 can enjoy free
services like Games on Demand, Music on Demand and IPTV for one month. New customers
can also pay their security deposits in three equal installments.
Bharat Sanchar Nigam Ltd. (BSNL), the leading telecommunications service provider of the
country, provides landline broadband in both prepaid and postpaid versions to its valued
customers. In post-paid broadband category, BSNL offers tariff in two categories i.e. home
users & general users. Under both categories tariffs are available in limited and unlimited
downloads.
BSNL, numero uno Broadband service provider of the country, controls more than 60%
Broadband market share with more than 8.5 million customers. It has set up world-class
multi-gigabit, multi-protocol convergent IP infrastructure that provides convergent services
like voice, video and data through the same backbone and Broadband access network. It has
the reputation of providing consistent speed and transparent billing. The company offers wide
ranging and most transparent tariff schemes to suit every customer. It is the only service
provider making focused efforts and planned initiative to bridge urban-rural digital divide.
For further details the customers may call 011-23734057

February 2012:

New Delhi, February 24, 2012 :

Bharat Sanchar Nigam Limited has entered into a strategic alliance with, Pantel Technologies
Private Limited, having its Corporate Office at Noida , India , to jointly address the data &
ICT needs of Indian consumers by launching attractive data plans bundled with a range of

29
Internet tablets named Penta TPADs. This bundling arrangement with the tablet PCs were
launched today at the Corporate Office of BSNL(Bharat Sanchar Nigam Ltd.) in Delhi by Mr
R K Upadhyay, Chairman & Managing Director in the presence of an august gathering of the
press fraternity and the management of BSNL and Pantel Technologies Private Ltd..
Mr. R K Upadhyay, the CMD of BSNL, said, “ Towards the goal of a digitally inclusive
Indian society – BSNL and Pantel Technologies have come together to offer an attractive
data plan with the exciting and feature-rich range of Tablets. With BSNL's world-class
telecom infrastructure across the entire country, the power of information technology can be
harnessed at very affordable prices today. He also highlighted the following key elements
which are central to this alliance:
1. The business interest of BSNL to expand its 3G customer base.
2. Affordable and quality hardware – with the latest and best technologies.
3. Interactive and easily understood content and applications.
Mr Vijender Singh, the MD of Pantel Technologies Pvt. Ltd., said, “With my experience in
the education sector – I have always wanted to do something very special for the Indian
student community through ICT. I am very proud to share my vision with the leadership of
Mr R K Upadhyay, the Chairman of BSNL. We have together decided to offer a Penta tablet
(Model: IS701R bundled with a BSNL 3G data plan) at a price of Rs 3499/- only. With the
students using the bundled data download on BSNL network (using the special BSNL data
plan) every month, he will recover his investment of the tablet within one and half year,
thereby making the tablet FREE for the student ”.
BSNL and PTPL have also launched two higher range products with two different screen
sizes (7” and 8”). Both the devices have capacitive touch screen with inbuilt 3G module. The
seven inch device will cost Rs 10,999/- and the 8” device will cost Rs 13,500/-. These
devices will come will BSNL data plan of 5 GB for 60 days included in the MRP. This
special offer of BSNL plan will be available till May 31 st 2012.
While Pantel Technologies Private Limited is dedicatedly working for providing an
indigenous feature rich Tablets through its advanced engineering and R&D investments and
strategic tie ups with content providers; BSNL will provide a robust and reliable carrier
service in order to ensure that lack of infrastructure does not become a hindrance in realizing
the dream of a digitally inclusive Indian society.
‘Our aim is to make the Tablet(s) available in India at the most competitive and affordable
global prices with the latest technologies without compromising on quality and features' said
Joint MD, Mr Dinesh Pandey, of Pantel Technologies. He further added ‘Our association
with BSNL would help customers get the services of 3G enabled with these tablets at most
affordable prices and have a pan India connectivity'. We are working closely with specific
verticals like Education, Healthcare, Information Management Systems, etc. to provide
accessibility of enterprise level data for consumption on Penta TPADs. These TPADs would
be made available through conventional and innovative channels like:
1. BSNL's network of customer service centres, franchisees and distribution partners.
2. Modern Electronics trade
3. Traditional telecom products retailers and distributors.
4. Online, Mobile and Television commerce channels

30
MR Upadhyay also mentioned that, “We have Penta TPAD solutions (Tablets) that come
with 3G SIM card bundled with attractive data plans which enables Internet access to remote
and inaccessible areas of the country.TPads thus shall ensure connectivity for the users across
cities, semi-urban areas and the hinterland. The Internet has evolved over the years and the
usage of Internet based applications has grown exponentially as it makes it convenient to
carry out daily business tasks like banking and other authorizations and the Penta Tablet PCs
are a perfect solution for the same.
Pantel Technologies is a 2-year “young” Information Technology and Communication
devices hardware company – selling innovative ICT products under the brand name of
PENTA in the India market. The company has a global presence through its offices in
London , Hong Kong , Mauritius , Singapore and Seoul – apart from a network of offices
across India . Pantel Technologies has worked for over two years and pioneered the
technology of manufacturing these tablets at the most competitive rates and has the widest
range available today in the global market-place. Penta T-Pad's (Tablets) would be available
in multiple sizes of 7”, 8” and 10”; will be WI-FI enabled, and will come bundled with digital
content/ applications for various kinds of users. To complete the offering, attractive data
plans of BSNL 3G will be bundled with the Penta T-Pad's, making the range the most
competitive in the market-place.

New Delhi, February 15, 2012 :

Bharat Sanchar Nigam Ltd. (BSNL), the leading telecommunications service provider of the
country provides landline broadband in both prepaid and postpaid versions to its valued
customers.
BSNL, numero uno Broadband service provider of the country, controls more than 60%
Broadband market share with more than 8.5 million customers enjoying download/upload
speed ranging from 256 Kbps to 24 Mbps. BSNL has set up world-class multi-gigabit, multi-
protocol convergent IP infrastructure that provides convergent services like voice, video and
data through the same backbone and Broadband access network. The company offers wide
ranging and most transparent tariff schemes to suit every customer starting from as low rental
as Rs 99/- per month.
It is the only service provider making focused efforts and planned initiative to bridge urban-
rural digital divide and has truly Pan India presence (except Delhi & Mumbai). At present
BSNL's wire line Broadband service is available in more than 4400 cities, more than 97000
Panchayats and 1.69 lakh villages. About one Lakh Common Services Centers (CSCs) are
being served through BSNL Broadband at present.
As part of its promotional measures towards Landline Broadband Value Added Services, all
the new wire-line Broadband registrations are being provided one-month free subscription of
Entertainment portal worth Rs 149/- and one-month free subscription of Games On Demand
worth Rs 100/-. This scheme is valid only for registrations till 31.03.2012. In addition to this,
BSNL is also offering many free-bees to all new wire-line Broadband customers till
31.03.2012 i.e. waiver of broadband installation worth Rs 250/-; waiver of landline and

31
broadband installation charges in case of new landline connection with combo post-paid
broadband plan ; staggered security deposit payment for broadband in three equated monthly
installments for all new Post-Paid Broadband Customers, staggered modem security deposit
in three equated monthly installments (if modem is taken on rent), one GSM mobile prepaid
SIM worth MRP Rs. 20/- free to all new wire-line broadband customers.
For further details the customers may call 1504/ 1800 424 1600 or log on to www.bsnl.co.in

January 2012:

New Delhi, January 17, 2012 :

Bharat Sanchar Nigam Ltd. (BSNL) has partnered with Itz Cash Card Ltd., India's pioneer
“Multi Service Prepaid Card” company, to launch “ TRUST Card ”, a co-branded multi
service prepaid card for all Citizens of India. BSNL has also partnered with M/s PK Online
for ‘ Hello TV for PC/Data Card users' .
The TRUST Card is a ‘semi-closed card' which will facilitate citizens to make their utility bill
payments like bill payments of electricity, telephone, cooking gas, mobile, water, rail/air
tickets booking, pay for DTH subscription, Citizen Services by Government or Government
bodies etc. BSNL subscribers will also be able to make payments for Postpaid bills, Prepaid
top-ups and BSNL value added services like Hello TV Subscription, BSNL Hello Tunes
(Ring Back Tune) etc. apart from making payments for above mentioned utility bills. To
begin with there are about more than 1000 billers. The list will be continuously enhanced.
The TRUST Card will be sold from BSNL retail outlets and ItzCash World outlets. The card
will be available in denomination of Rs. 250, Rs. 500 and Rs. 1000. There is option of
either use & throwthe card after use or reload the card using refill vouchers which will also
be available at the BSNL retail outlets. The card will be launched initially in Chandigarh,
Kolkata, Pune and Chennai and will be launched countrywide later on.
‘ Hello TV for PC/Data Card users' service shall bring entertainment to all PC/Laptop users
even while they are on the move. Apart from being a value addition to BSNL users the
service has potential of generating additional revenues for BSNL. This service can be availed
by non-BSNL internet subscribers by subscribing through ‘ TRUST Card '.
Users can also watch Live TV Channels, movies and videos from the best of Indian
entertainment.
1. Over 50 TV Channels to choose from, including big players like Star, B4U, AajTak,
UTV, TV9, Times and regional stalwarts like Raj, PTC, Sangeet Bangla and more.
2. Blockbuster movies of Superstars from various languages.
3. Videos ranging from Movie Trailers, Hot Gossip, Devotional, Fashion, Animation
and Music videos on display from various languages like Hindi, Tamil, Telugu,
Kannada, Malayalam and Punjabi.
Unique thing about the service is that it is a web based service with simple and very

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 usable interface. BSNL users can subscribe to the service using their prepaid or
postpaid account or through the TRUST Card and once subscribed can watch this
from any device with a connectivity of at least 256 KBPS.
While there is a plethora of content on display, the pricing has been done reasonably
keeping in mind the various customer needs. Live TV Channels have following price:
4. Jumbo pack with 30 channels @ Rs 99/- per month.
5. South special pack with 30 channels @ Rs 99/- per month.
6. Value pack with 3 channels @ Rs 29/- per month.
7. Single channel @ Rs 10/- for daily, Rs 20/- for weekly and Rs 29/- for monthly usage.
This service shall be available for Free for BSNL GSM subscribers for first month and the
free offer is valid till 17 th Feb. 2012.
Mr. R.K. Upadhyay, CMD, BSNL said, “These two new services are supposed to bring value
and compliment the services that we provide to our customers. The fact that both these
services can be used by any citizen of India add new features to the service portfolio of
BSNL.”& amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; amp; lt; /p>
Mr. Naveen Surya, Managing Director, Itz Cash Card Ltd said, “The objective of the card is
to provide citizens of India a convenient payment option. We are happy that our expertise and
experience in the prepaid cards segment is helping BSNL create a better service platform.”
Mr. Viraj Malik, CEO, PK Online expressed, “With appropriate pricing, marketing and
business development strategy, in addition to generating revenues, BSNL Hello TV will
enhance BSNL brand image and also go a long way in boosting adoption and uptake of data
cards.”

November 2011:

New Delhi, November 14, 2011 :

Bharat Sanchar Nigam Limited (BSNL) the leading telecom service provider with more than
90 million customers in India has now tied- up with Bharat Berry Technologies Pvt. Ltd. to
provide “Push- email” services for all its mobile subscribers of all circles in India. The
service has been launched in Delhi on Monday, Nov 14, 2011. After The Successful launch
of it Bharat Berry services with MTNL Delhi and Then with MTNL Mumbai couple of
months back now Bharat Berry services will be available for all BSNL GSM Mobile
subscribers across India .
“Push email” provides an always- on capability by which new emails are actively transferred.
The mobile communication service “Bharat Berry ” works with most of the mobile phones
and provides a more advanced “push mail” with over the air back- up of the user's contacts,
tasks, calendar and notes. Moreover, it can also sync with MS Outlook on the user's
computer. BSNL in alliance with Bharat Berry is targeting this service for all range of
handsets carrying Blackberry, Symbian, Android, Windows Mobile and J2ME which will
cover all major mobile handsets.
Shri R.K. Upadhyay, Chairman and Managing Director, BSNL said, “This BSNL and bharat
berry partnership will provide its customers with an easy to use, cost effective solution for

33
their mobile push e-mail requirements. As the mobile data connectivity is improving and data
usage is growing, more and more customers are looking for push e-mail solution on their
mobile handsets as a productivity tool and as a means to remain connected.” He added that
BSNL provides 3G and 2 G services at very cost effective Tariffs considering the data
charges of other operators.
Shri R.K. Agarwal, Consumer Mobility (CM) & ( Enterprise ) BSNL said, BSNL has
provided a dedicated SMS number 51123 for those subscribing for the bharat berry services.
Any existing BSNL GSM Mobile subscriber can just send an SMS with “SUB BB”
on 51123 and follow few basic steps to activate this service. For enabling access to all
services including e mails and PIM sync users will be charged a nominal fee of Rs 80 per
month for the combo pack, while the individual services will be available for Rs 50 each per
month. The service will be available for both the pre-paid and post-paid GSM Mobile
subscribers. As a launch offer one month free trial for Bharat berry services will be available
for all BSNL mobile customers.
Dr Ajay Data, Founder & CEO, bharat berry said, “Bharat berry in an India complete solution
which follows industry standard non propriety encryption. Its Personal Information Manager
(PIM) service will add value and convenience to the existing mobile e-mail user, besides
ensuring data backup and continuity. This MOU not only reinforces our leadership in mobile
emails and PIM sync users, it also extends our footprint in what is an exciting and fast‐g
rowing telecom sector in india . The rise of huge number of users across world has enabled
telecom companies to offer services that offer mobile users to easily access email services.”
Dr. Data added, “Majority of population is still in villages and Lots of Indians do not have
access to laptop and pc and it is impossible for them today to secure their mobile contacts.
Now with Bharat Berry they need not worry and without having a pc / laptop they can still be
assured that their data is in secure place in less than Rs. 2/- per day.”
Shri Nitin Walia, Director Bharat berry said that “ Our partnership with BSNL will enable us
to quickly and seamlessly deliver push e mail services on a massive scale across entire
subscriber base in India .Bharat berry works through a mix of its very advanced e-mail server
known as XGeNPlus, and open source technologies. He added that Bharat Berry
Technologies Pvt. Ltd. has also signed MOU with Mahanagar Telephone Mauritius
Limited (MTML) also and soon the services will be launched their also. Further Company is
already been approached by all major Private telecom players and Handset manufactures so
soon you will find BharatBerry services on other operators network also.”
M.L.Ostwal from Bharat berry said that , since bharat berry servers are hosted in India , there
are also no issues related with compliance. It's India 's First Legally compliant and approved
service from all agencies, this service is available for 2G also, the user experience on 3G will
make Bharatberry much more exciting.
For further media queries please contact: Ms.Shweta Powar on 9820409554 or Ms.Swapna
Mehendale on 9820914259 or email on infoariapr@gmail.com

New Delhi, November 28, 2011 :

Bharat Sanchar Nigam Ltd. (BSNL), the leading telecommunication service provider of the
country, provides landline broadband in both prepaid and postpaid versions to its valued
customers.

34
BSNL, numero uno broadband service provider of the country, controls more than 60%
broadband market share with more than 7.4 million customers enjoying download/upload
speed ranging from 256 kbps to 24 Mbps. BSNL has set up world-class multi-gigabit, multi-
protocol convergent IP infrastructure that provides convergent services like voice, video and
data through the same backbone and broadband access network. The company offers wide
ranging and most transparent tariff schemes to suit every customer starting from as low as Rs
99/- per month in rural areas and Rs 250/- per month in urban areas.
In order to encourage the usage of the Internet amongst its subscribers, BSNL not only
provides plan vanilla broadband but also offers variety of Value Added services (VAS) to its
broadband customers on subscription basis. In addition to other value added services i.e.
Music and Video on Demand, Games on Demand, Voice and Video over Broadband
(VVoBB), BSNL has recently launched On-Line education service (Topper Education) in
partnership with M/s Greycell 18 for its landline broadband customers. BSNL subscribers can
now access state of art education resources fromwww.bsnl.topperlearning.com The education
resources available for the students include the most comprehensive library of video lessons
covering the entire curriculum, Online tests with uniqueAssessment tools and Study
Material to help students do their home work and prepare well for the exams. The video
lessons are delivered by the finest faculty integrating conventional teaching tools with State
of Art 3D Graphics , Real Life Examples to make Understanding of Concepts Easier and
Effective for the students.
At present, education content available covers the Mathematics and Science curricula of
Classes 9-12 of CBSE, ICSE and other boards. The service is being offered at subscription
price of Rs 150/- per month per class. Subscribers are not charged for data download for
availing this service i.e. the customer has to pay only subscription charges and no other extra
charges. As a special introductory offer, free trial of the service for 15 days is available to all
customers in order to provide them an opportunity to experience the content being offered.
For further details the customers may call 0120-6667710 or log on to www.bsnl.co.in

New Delhi, November 29, 2011 :

Jaipur has become today the first city in the country to have 1000 customers working on
Optical Fiber through state of art Fiber To The Home Technology (FTTH) provided by
BSNL. Apart from Jaipur, FTTH services have also been launched in Ajmer, Alwar, Bikaner,
Jodhpur, Kota, Sawai Madhopur, Sriganganagar and Udaipur cities of Rajasthan. Similar
services have been launched in around 140 cities across the country. Access has already been
provided to more than 5000 connections through IPTV, broadband, ILL and VPN etc. These
services were launched as a Pilot project by Shri Sachin Pilot, MoS for Communications &
IT and Jaipur was the first city to rollout these services in March,2010. FTTH is the latest and
most advanced communication technology and is presently available only in few countries in
the world.
BSNL is providing these triple play services to a wide range of customers starting at a very
nominal monthly rental plan of Rs 580/- (Rs 180/- for voice + Rs 250 for Broadband + Rs
150 for IPTV). Besides this high end broadband plans up to Fiber -100 which gives a speed
of 100Mbps are also available for the customers.

35
This technology is replacement of Copper Networks which cannot handle huge bandwidths
over long distances. The technology also supports many new high bandwidth services such as
Voice, High Speed Internet, IPTV, Video on Demand, High speed Gaming, VPN, Lease
Circuits etc. The technology is based on GPON standards developed by International
Telecommunications Union (ITU) and allows for upstream and downstream bandwidth of 2.5
Gbps. It provides for Triple play services to the customer.
At present, broadband services are being provided through copper network which has
limitation of bandwidth maximum upto 2 mbps over a distance of 4 to 5 KMs. In Market,
there is great demand for higher bandwidth for which Fiber is the solution. Demand for Fiber
is expected to grow at an exponential rate over a span of next 5 to 10 years. Giving
broadband services beyond 2 Mbps and say up to 100 Mbps BSNL has
conceptualized Broadband on Fiber for which FTTH technology penetration in the network is
being taken up by BSNL at a very fast pace.

36
 Bibliography
https://www.google.co.in/search?q=BSNL&biw=1366&bih=667&source=lnms&tbm=isch&s
a=X&ved=0CAgQ_AUoA2oVChMI6t-
9lYWXxwIVxHGOCh23bA4W#tbm=isch&q=bsnl+3g
http://bsnl.co.in/opencms/bsnl/BSNL/about_us/hrd/staff.html
https://en.wikipedia.org/wiki/BSNL_Mobile
http://www.moneycontrol.com/mutualfundindia/

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