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Note: Copy/paste of cmdlet will not work; do type in the cmdlet in command prompt
6.6 Note the below details to conclude that connection is routing through
firewall.
6.6.1 The IP address will be from the range attached below. (URL:
http://technet.microsoft.com/en-us/library/hh373144.aspx)
EXchange Online IP
Addresses.xlsx
6.6.2 The Outlook will always rout via the port number 443.
6.6.3 The connection Status should be ESTABLISHED
6.6.4 Also note the PID (e.g.: 1300)
7.6 Add the below addresses as exceptions along with the existing entries
outlook.office365.com;autodiscover.service.wipro.com;wipfs01.wipro.com
If step 7fails go toStep 8
Note: If the outlook is crashing, try open outlook in safe mode to avoid loading
unwanted add-ins available on the desktop/laptop.
10.1 Close the existing outlook application and make sure its not available
in running process.
1. Open control panel and follow the below steps to create a profile
2. Click on Mail Add
pod51054.outlook.com or outlook.office365.com
msstd:outlook.com
9. It will prompt for user name and password, Type in the password in below
format
NOTE: Microsoft doesn't support manually setting up a profile in Outlook for connectivity to
mailboxes in Exchange Online in Office 365.
Step 12: Check the outlook connectivity via “Microsoft Remote Connectivity
Analyzer”
12.1 Open Internet Explorer and type in below url
https://testconnectivity.microsoft.com/
12.1 Select “Office365” tab and click on “Outlook Connectivity” as per below
screenshot
12.3 Click on ‘next’ in below of the page
12.4 Fill the entire required field using affected user’s credentials,
12.4 Please wait until the Analyze to complete
12.5 You must receive the below successful connectivity test result, the
below test result shows the connectivity from your system is capable of establishing
outlook connectivity.
12.6 In case of failure result, export the result in XML format and share with
Server Admin team for further investigation.
Note: If the entire above test request appears positive and still unable to configure,
you can get in touch with Server Operation team to know the below values are set
correct from the Office365 mailbox side.
Attribute Example
Mail ted@wipro.com
mailNickname Ted
13.4 Check the MAPI is set as true by using below PowerShell cmdlet
3. Go to each Scope Options and Check whether Auto Proxy is enabled for the particular scope
4. Disable the Auto Proxy scope option by unchecking option 252 in respective scope options
5. Apply and OK
6. Check whether the scope is taking option 252(Auto Proxy) from server Options
Step 15: Update the results in tracker as per the below format and send the
daily report to Office365 Program office365.program@wipro.com
IP Ticket
Location Address No Issues Action Taken Status Next Action
Traffic not passing
Backbone through automatic Made the manual working / TO be updated to
/ EC 1.1.1.1 12345 settings settings for the proxy Open Network team
16: If Outlook repeatedly asks for password during configuration, follow
below steps.
Kindly enter the full name of the user in the username field like below and then check name &
also try with the below registry settings.