Mesca-X Training iCare (Insight Care)

C.Vangramberen 2011 May

 SUMMARY
- Overview
- Monitoring
- System Control
- Configuration
- Maintenance

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 Overview

Insight Care (iCare) is a software which provide tools for hardware units
maintenance.
Targets are:
Mesca-T (Tukwila based) maintenance for Helios Project (a.k.a Helios 4),
Mesca-X (Xeon based),
bullx server blade,
Water cool Rack
Main functionalities
Easy constitution of managed units:
. Automatic discoveries of hardware units (MESCA, INCA, Cool Cabinet)
. Import from XML file
. Manual creation
Reception of alert traps.Traps are stored in database PostgreSQL.
Alert Monitoring
Autocalls sent to GTS application as XML file
Intervention report
Other Maintenance tools
Automatic Clear System Event Log option is proposed.
Connexion to embedded hardware console.
Connexion to serial console of managed server with SOL (Serial Over LAN)

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 Overview
Global Architecture

Water cool rack

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 Overview
Software components

iCare application uses services of Open Source components:


Apache Web Server v2

PHP v5.2

PostgreSQL database v8.3

NET SNMP v5.4

iCare Web site (PHP and Ajax technology)

iCare trap analyze and diagnostic tool (set of php scripts)

iCare product runs on :


Windows XP

Windows Vista

Windows Server 2003

Windows Server 2008

Linux Red Hat (not yet available)

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 Connection/Disconnection
Connect to

Disconnect by

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 Configuration
Global Configuration tab : Topology
used to import managed unit, and to organize them in groups (possibility to export result as xml file):
. Network Discovery (on same subnetwork)
. Import from xml file (template available)

. Manual creation (from a form)

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 Configuration
Topology :Groups
To organize resources

New : User/password set by server

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 Configuration
Groups: ressources Management
To move ressources to a Group

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 Configuration
Groups: ressources Management
Enable / Disable ressources

The iCare server is removed from the list of the Alert Destination, and the
ressource is no longer monitored
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 Configuration
Global Configuration tab :Resource Viewer
Displays summary properties
Direct link to open SHC on the target

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 Configuration
Global Configuration tab :iCare configuration /Users
To Create/Delete new Users, Change Password

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 Configuration
Global Configuration tab :iCare configuration /super User Password
To change the password of the « super » user (must match the BMC parameters)

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 Configuration
Global Configuration tab :iCare configuration
Site information : automatically embedded in the ARPackage and Autocalls

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 Configuration
Global Configuration tab :SEL
Clear Policy: To avoid missing recent events in local SEL

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 Configuration
Global Configuration tab :Autocalls / General Settings

Select 'Local Dispatch mode' if GTS application is installed locally,

otherwise select 'FTP Dispatch mode', or 'EMAIL Dispatch mode'.
Define the Heartbeat period , Enable Autocalls

Test Autocall
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 Configuration
Global Configuration tab :Autocalls / Filters
Allows to create and customize own filters

One Template per Resource Type

Select the appropriate resource Type

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 Configuration
Global Configuration tab :Autocalls / Filters
- Editing filters

. Threshold : To mask isolated events non significant

. Clipping : To limit identical events

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 Configuration
Global Configuration tab :Autocalls / Global Policies

Choose 'Autocalls for Customer Filter Events

Select a filter previously created (This will be the default policy for this resource Type)

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 Configuration
- Specific Configuration tab
To set, for a unit, a policy different from the default : select a type of policy .
For a 'Custom Filter Events ' policy , select a Filter

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 Monitoring
Monitoring tab is used to perform query in iCare database

To build complex query

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 Monitoring
Offers problem tracking facilities
- Alert state modifiable from received to in-review .
- Possibility to insert comment.

Recommended action

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 Monitoring
Offers problem tracking facilities
- Once the anomaly is fixed , modify Alert state from in-review to concluded.

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 Monitoring
Event concluded

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 Monitoring
BIOS Log Viewer
Used to perform query in iCare database to retrieve BIOS Log files
(needs EMM 11.09.xx, BIOSX008.10 or above)

The BIOS Log is in binary format, use 'amel' tool to get a readable view

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 Monitoring
MCE Status
Used to perform query in iCare database to retrieve DIMM Corrected Errors

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 System Control
System Control tab allows to open a console connection:
- SHC : web connection to the BMC
- Remote Console: connection to the System console, via KVM over IP function
- Telnet Console : use of CLP on BMC, or open a Terminal session on the System over a serial access.

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 System Control : Telnet Console

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 System Control : Telnet Console , CONT'D

A way to get the BIOS trace

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 Maintenance
Maintenance tab: Intervention Report Creation.
To build Intervention Reports and store them on iCare database (one Report can concern multiple
servers)

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 Maintenance
Maintenance tab: Intervention Report Viewer.

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 Maintenance
Maintenance tab: Action request Package.
To collect information : Firmware versions, logs, FRU, IC … , generates a zip file.

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 Maintenance
Maintenance tab: Action request Package.
Contains 3 files :

Site name: FrCL

Customer name: Support
Site number: 1
Site engineer name: VGB
Site engineer phone number: 12345678909
Town: Les Clayes sous Bois
Country code: FR
Request submitted on resource: Rome5_linux
SEL request submitted on: 2010-02-02 17:11:18
Number of events matched: 45
Operator name: admin
AR Reference: WJ0067S789
AR Description: For test
Event Severity: Event State: Date Range:
Critical Event Received Yes From: 2010-01-30 17:01:52
Non-recoverable Yes In review Yes To: 2010-02-02 17:01:52
Critical Yes Concluded Yes
Warning Event Yes
Information Event
Return to OK No
Information No
Monitor No
Unspecified No

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