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Table of Contents
5
Research
Brainstorming
8
Research
Interface Systems
9
Research
Competition
13
Activities
Interaction Principle
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Objective:
Often times Robert will go out on the factory floor and snap some
pictures, inspect and measure tools and locations and get opinions
from operators. By the time he gets back to his desk, he has to
upload some of the pictures to his desktop and then look through his
scrambled notes on a small piece of paper.
Challenges:
Name: Robert Sanderson This process of transferring pictures and deciphering notes or
remembering what certain pictures or notes are pertaining to is often
time consuming. There are times when Robert will have to leave a
Age: 25 project for a few days in order to do something else and by the time he
gets back to that project, he can’t remember what his notes meant or
which pictures he needed. It would be really helpful for Robert to be
Home Town: Moline, Illinois able to go out on the factory floor and be able to take pictures and add
notes and even record conversations with his smart phone and then
be able to have all those notes compiled in a document that is editable
Profession: Manufacturing Engineer and accessible from his desktop. This would cut out a lot of wasted
time and confusion.
Objective:
Carine will always bring her tablet with her when she visits a facility.
She takes tons of photos, makes lots of notes in a note taking app and
talks to a ton of people.
Challenges:
Like Robert, Carine often takes so many photos and notes in a day
that it’s hard to keep it all organized. She finds herself having to spend
a lot of time getting the notes and photos that go with each note and
compiling them into a document that she can share with coworkers,
the facilities management and her boss in headquarters.
Name: Carine Schultz
Age: 34
Challenges:
Each person that emails him their reports or notes formats it differently
and it takes Frank a lot of time to sort through the different reports and
figure out what is going on. It would be so much easier for Frank if he
could have all the people he’s over use the same format and clearly
Name: Frank Fisco identify what it is they are sending him.
Age: 45
Activities Senerio 2
You then talk to an operator and he has a lot to say about how the tools are always out of place and he spend 5-10 minutes looking for a tool
because someone didn’t put it away properly. You think this operators frustration is a great example of why shadow boards are important.
Record the operator so that it will be a part of the note’s you are taking for that area.
Senerio 3
You just started working on another project and need to create a new notebook for that project, but still keep the other project notebook
available to use through out the week. (So you want two notebooks active).
Activities Senerio 2
Take photos of the areas that are working well and add notes about the things the facility has implemented to those areas that have
improved their efficiency.
Senerio 3
Take a video of an operator and include it in your notes. Add a note below the video about what is not working well in that operators area
and other points about resolving it or tag it as needing to be addressed.
Activities Senerio 2
You just got back from the meeting with all the supervisors. Everyone was adding notes during the meeting and you noticed that your had
spelled something wrong as you were reviewing the notebook. Edit your note and correct the misspelled word.
Senerio 3
You are having a meeting with all of the supervisors that you are in charge of. Make a new notebook for the meeting and share it with all
the supervisors so that everyone in the meeting can make notes in the notebook. (Create and allow all your supervisors to collaborate in a
notebook).
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Activities
Test 1 (Tablet)
The user was stumped during this test because there was actually no add new note button... Oops. He also was not sure what the sort by
icons were (list, gallery, etc) He said it would make more sense if it was larger/ full size. It would be useful to add a tag content feature to the
app.
Test 1 (Desktop)
The user was a bit confused when he got to the notes page. He was like, “well, it says I’m in the folder tab, so...” He figured it out after a few
seconds, but the fact that the user didn’t know where exactly he was is concerning.
Testing
Smart Phone - Refine add folder and note
Conclusion There was some confusion about adding a new note because it was not in the same location as the add new folder button.
Activities
Tablet - Add Button
Well, I suppose an add note button would be useful here. This is a perfect example of user testing helping you find the worst
problems really quickly.
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
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Activities
Testing
Conclusion
Activities
Activities Tablet
The user said that everything felt super large, like it was meant for kids or people who couldn’t see very well. The user brought up that the
word folder seemed more like a filing cabinet not a clipboard and recommended that I call them just notes or maybe notepads.
Desktop
The user seemed to take a few seconds longer to get himself grounded as he went from the folders page to the individual notes page. After
talking to him about it, we concluded that the way that the items are presented is just a bit too different from the folders page to the notes
page and it causes the user to have to try and figure out where he is at.
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
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Activities
Testing
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Activities
Testing
Conclusion
Activities
Testing
Smart Phone
Conclusion Based on the user testing for the smart phone digital prototype, I found that the user had to try a few things out/ ask what a few of
the buttons did. For example, the user wasn’t quite sure what the sort icons were depicting. I have yet to discover a convention for
Activities sorting content by icons on a smart phone. I may have to teach the user what they do, and if they never try it, it will not affect their
use of the app. I will have to test and ask users which sorting view they like best ( list form, list with image or tile form).
Tablet
The tablet had a lot of the same usability issues and the smart phone. This could very well be that it’s sort of a mix between the
desktop and the smart phone versions of this app.
Desktop
The user really likes the desktop app. It seemed to be the easiest for the user to grasp. I noticed that the user had an easier time
with the organization of the app when she could see the words describing the link, where as on the smart phone if the user didn’t
know what an icon represented, she would have to try it and see.
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
Conclusion
Activities
Testing
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Activities
Testing
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Activities
Testing
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Activities
Testing
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Activities
Testing
Conclusion
Activities
Testing
Smart Phone/ Tablet
Conclusion I’ve gathered that the user really needs more signifiers to communicate where he should click. I asked the user to create a new
note from the smart phone and tablet and he instantly clicked in the plus icon at the top of the screen. I do not have this function
Activities implemented in the interactive digital mock up, but we discussed what he would expect. I think the most user friendly option will be
to have a pop up dialog box that asked for the title of the new note. Then the user hits done and they are brought to a page where
they begin to add stuff to the note.
In the next round of user testing, I asked the user to edit an existing note. She hesitated for a moment and then taped the title of the
note. I asked her why she hesitated and she said that she wasn’t sure if the edit button at the top of the My Notes screen was to
edit a note or what. I need to think about how to make this less confusing for the user.
Desktop
The first user was a bit confused as to what to click on first when he saw the dashboard. He looked around the whole page for a bit
and then decided to click on the My Notes tab. After that he was able to identify the last sync time and other info for each note and
how to edit it. He figured out how to delete a note and I asked if he would find it helpful to be able to delete several notes at once.
He said it really wouldn’t be a necessary feature for him.
The second user Had a hard time finding the save option for the note she “edited”. She said that it might be nice if it auto saved like
Google docs, but that she also liked that if she manually saved it, she knew for sure that it saved. I think the menu that contains the
save option would be better as a horizontal nav of icons at the top of the page. This would allow the user to access it quicker and
make it easier to find.