Messy Housemates

Submitted by:​ SLCC Bruin Crew

(Bankhead Jason; Hailstone Shayla; Sharp Mercedee; Van Leuven, Marti)
Salt Lake Community College
Communications 1010-305
(Monday and Wednesday Class 5:30PM-6:50PM)
 TABLE OF CONTENTS:
Executive Summary​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Team Contract:​ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Project Description​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.3

Methods​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Problem Question​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.4

Analysis of the Problem​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Characteristics​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.4

Stakeholders​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

History​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Policies/P​rocedures: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Resources​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Setting Criteria​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Possible Solutions​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.7

Solution Analysis​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Ultimate Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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 Possible Barriers to Ultimate Solution and Solutions to Overcome Them​: . . . . . . . . . . . . .
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Possible Negative Consequences of Ultimate Solution​: . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Implement Ultimate Solution​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Appendix A​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Works Cited​: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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EXECUTIVE SUMMARY:
“General purposes are large framing statements…” (Edwards et. al. 271) The general purpose of
this assignment was to help develop our problem solving skills that we will be able to use now,
and later in life. “The specific purpose refers to the precise goals of the presentation.” (Edwards
et. al. 271) Our specific purpose in this assignment was to develop a solution that would make
five college roommates happy about the way their house was getting cleaned and relieve tension
between them. This is how SLCC Bruin Crew came up with a solution to the problem of “How
we as roommates can resolve the conflict which arises from having a messy apartment?”

To come up with this solution we first had to conduct research about the characteristics of a
messy apartment, who would be affected by a messy apartment, which laws are in place to
prevent legal problems with a messy apartment, and its history. “Research as much as you can
about the event…” (Edwards et. al. 283). We thought of all best possible solutions (based on
criteria we came up with) for the roommates involved. We thought of barriers which might arise
in response to the possible solutions and ways to overcome those barriers until we came up with
the ultimate solution and a way to implement it.

After coming up with our criteria points we wanted the ultimate solution to fit the concerns of all
the roommates, adhere to a budget, not be too time consuming, and share cleaning
responsibilities. Because we had points of criteria to meet it was important the ultimate solution
met every point. We agreed there needed to be consequences (ultimately leading to being kicked
out of the apartment) if a roommate didn’t follow through with their part of the cleaning.

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For the final solution to be effective we needed the roommates to work together. The decision
was made they would have weekly meetings on Sundays to discuss any issues and concerns,
there would be a chore rotation between the roommates to share responsibility, and they would
hire a maid to come in every other week and deep clean.

TEAM CONTRACT:
Our team contract was important in helping us understand our roles in the group so the project
would move along smoothly allowing us the most success.

Team Norms:
Relational Norms:
1. Be respectful of each other’s opinions in the group.
2. Have good communication between each other (if we’re not going to be in class let the
others in the group know, ect.)
3. Keep a positive attitude at all times in the group meeting.

Task Norms:
1. If you commit to do something for the group make sure that you have accountability and
finish what you committed to do.
2. Everybody does their share and they don’t try to “pawn off” tasks on another teammate.
3. Make sure we are constantly productive.

Consequences of Breaking Norms:

1. The team gives a verbal warning to the teammate acting out of line.
2. The team will tell Mr. Haslam if the teammate that is out of line doesn’t change their
behavior.
3. The team will write about the teammate not changing their behavior in the teammate
evaluation if nothing changes by the end of the group meetings and after telling Mr.
Haslam.

Consequences of Keeping Norms:

1. The team will have success and get a good grade.
2. A greater knowledge of situational life skills we will be able to use in more that just this
communications class.
3. Team satisfaction and ending the semester all as friends and not enemies.

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Team Member Roles:
Task Roles:
● Leader:​ Shayla and Jason
● Recorder:​ Marti
● Editor:​ Mercedee

PROJECT DESCRIPTION:
We are the SLCC Bruin Crew and will be presenting Case Study #9: Messy Housemates.
“​Case Study #9: Messy Housemates
The problem: ​You are sharing a house with four other students. When you first moved
in, the five of you agreed to share cleaning responsibilities. For the first month, your
roommates were pretty good about washing their own dishes, cleaning the bathroom and
vacuuming the living room every so often. This month...as school gets more demanding,
you notice...more and more dirty dishes...being left in the sink, the bathroom is getting
grungy, and the living room is cluttered with shoes, sweaters, books, and dust. Two of
you have dropped some hints, but the other three have ignored the hints.”

METHODS:
“One simple but effective way to conduct [a problem analysis] is...to ask about the situation,
demographic characteristics, and attitudes/beliefs.” (Edwards et. al. 283) When we started
working on this project we were assigned a problem question. We looked at the problem
question and decided who was going to perform certain tasks, made a team contract to ensure all
members of the group completed their responsibilities, created criteria for possible solutions,
came up with solutions to fit our criteria, and a plan to implement the ultimate solution.

PROBLEM QUESTION:
We were told to state our problem question in the form of an open ended question because “open
ended questions allow the respondent to expand on the answers and might give you more
detailed answers.” (Edwards et. al. 284) Our open ended question was: How can we as
housemates prevent the resentment that is building up among us over our messy environment?

ANALYSIS OF THE PROBLEM:

“Analysis is the process of gathering and analyzing information...to make informed choices.”
(Edwards et. al. 277) We analyzed the characteristics of the problem, all parties involved, the
existing laws about messy apartment tenants, and even the history to help us come up with the
ultimate solution.

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 CHARACTERISTICS:
“In a well organized home, daily life gets easier...surroundings look lovelier. Beautiful
objects...take center stage in a glass door cabinet, with not-so-beautiful objects stowed behind
solid doors.” (Dion et. al. 2014).

The five college roommates are struggling to keep the apartment clean which is causing
contention among them. At the beginning of the semester all roommates agreed on different
cleaning duties that were being completed regularly. As school became more demanding
housework duties weren’t fulfilled. Out of the five roommates involved, two have expressed
concern regarding change while the other three have ignored their concerns.

“Putting things in their place is more than placing them in a specific physical location. Tidying
substantiates...makes the concrete cultural meaning that organizes the world visible. It is a vital,
tangible record of cultural meaning that is otherwise intangible.” (Dion et. al. 2014)

STAKEHOLDERS:
When the roommates started leasing the apartment they signed a lease agreement stating
everyone had a specific task to perform in cleaning and taking care of the apartment.
“The lease sets forth the rights and responsibilities of the landlord and...tenant
[allowing] the tenant to occupy and use, for a specific period of time, land and
structures on that land. In return, the tenant generally pays...rent. The lease may
set forth other duties and responsibilities. Once the parties sign the lease both are
bound by its terms.” ​(“GeorgiaLegalAid.org | A guide to free and low-cost legal
aid, assistance and services in Georgia,” 2002)​.
The five roommates who signed the lease are considered one stakeholder, then they are divided
into two subgroups. The two expressing concern about change in the living situation and the
three ignoring the concerns.

Another stakeholder involved is the landlord because they are required to keep the apartments
clean for future tenants and they have invested a lot of time and money into the property they
own. However, “it is against the law for a landlord to intentionally exclude a tenant from the
tenant’s premises in any manner without [a] court order.” ​(“Utah Courts,” n.d.)

The final stakeholder is the maid cleaning the apartment who is getting paid to clean the messy
apartment and perform specific tasks regardless of the severity of the mess.

HISTORY:
“The nineteenth century...led to the emergence of a new social norm of
cleanliness and tidiness. Institutional power structures imposed dominant social
and cultural norms of cleanliness and tidiness on the...spaces people occupied.

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 Cleanliness and tidiness were used as standards of worth, separating...classes.
Having a neat and tidy home was...a norm...dedicated to...young women, where
they learned basic...skills and good manners. Since [then] home decoration
publications, TV programs, in-store furniture displays, and...websites
have…[conveyed]...a vision of ideal homes…[promoting] tidiness...because an
ever-increasing range of technologies and products make us believe mess is
dangerous, and...promise us distance from it, playing upon our individual and
collective desires and anxieties...being organized means feeling good.” (Dion et.
al. 2014)

“Research has...analyzed conflicts over space within a family or with roommates and [has]
shown how tidying practices are embedded in collective and individual identity negotiation and
construction processes.” (Dion et. al. 2014) By looking at someone and how clean they keep
things you can tell how creative they are “...messy rooms provoke more creative thinking.”
(Scotti, 2014)​.

One way to relieve the contention is by discussing in depth chores needing to be done (how often
things will get done, how cleaning supplies will be purchased, who will purchase cleaning
supplies, etc.). The chores should be placed in prioritized order according to chores of most
importance. “Why prioritize...? Its main purpose is [to help you not] become overwhelmed with
the overall mess…”​(White, 2010)​. Chores regarding roommates should be completed before
individual tasks to ensure harmony in the household.

It can be difficult talking about an issue when there is tension between individuals but
communication is key! If there are disagreements in the household they can’t be brushed off.
Communication is needed to make efficient changes. “Instead of pointing
fingers...explain...you’re annoyed about the condition of the apartment and [would] like to
propose some changes…” ​(“How to Deal with a Messy Roommate | The Storage Space,” 2017)​.

POLICIES/PROCEDURES:
Every state has their own set of laws put in place regarding messy housemates and tenants. For
that reason, before you can move into any place you are required to sign a lease agreement. The
agreement explains certain rules and procedures regarding the apartment and surrounding areas.
With a signature all lease agreements become final and legally binding ensuring the tenant and
the landlord agree on specific terms and conditions regarding to the apartment. The lease
agreement is also signed to provide protection for the landlord, and their area and help the tenant
maintain common decency and respect for others.
“Signing a lease has to be one of the most important steps in renting a
property...[Lease agreements] state the agreements between the owner and the
tenant that must take place during the term of the lease...who is responsible for

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 repairs. The lease [also] helps set expectations for the tenants...If your tenants
continuously trash your property, it will not retain its value over time and will be
worth less than it should when you go to sell it...[In the lease] you can spell out
exactly what the expectations of your tenants are in terms of upkeep to the
property...Occasional inspections should be allowed to make sure...garbage is not
being stored, damage such as leaking pipes, or broken windows are quickly
repaired [and]...no unsafe conditions exist...helping [the landlord maintain] a
well-conditioned property...Perhaps you don’t live in or near the property...you
are renting...that does not mean that an "anything goes" attitude should apply for
your tenants. Your neighbors could end up being your best friends, or worst
enemies if you let your property become an animal house.” ​(“Lease Agreements |
Why have a lease agreement,” 2016)

RESOURCES:
“You should seek out an informant, [or] person who generally knows about the...situation.”
(Edwards et. al. 284) One resource we could have used for our research would have been an
informant. However, “There are many online tools available for you to conduct [research]...by
using...technology to better understand...important topics, you have a better way to create
convergence.” (Edwards et. al. 288) which is where we got most of our information.

SETTING CRITERIA:
Setting criteria was an important part of finding our solution because criteria lets us know what is
acceptable or not. “If certain situations or circumstances are not acceptable in your life then
deem them as unacceptable! Set a standard of expectations for yourself from which you will not
deviate.” ​(“The Importance of Setting Standards - Tiny Buddha,” 2013)

1. The final solution must be acceptable for all five of the roommates.
2. The final solution must distribute tasks fairly and evenly.
3. The final solution can’t cost more than $500.00 a month.
4. In the final solution there will be consequences for following and not following the
cleaning contract.
5. In the final solution all chores will need to be done by a predetermined day each week.
6. Everybody has to have a good attitude about cleaning and the chores they are assigned.
7. Everybody must follow through with what they say they are going to do.

POSSIBLE SOLUTIONS:
Solutions help us to see all the possible options to solve a problem. When there are multiple
solutions you are able to pick the best fit for everybody involved.

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 1. The roommates will end up rotating their chores. (An example would be four groups of
chores. The first group would be cleaning the kitchen, running the dishwasher/emptying
the dishwasher and cleaning the fridge. The second group would be sweeping/vacuuming
the floors, dusting, and taking out trash. The third group would be scrubbing the toilets,
showers, bathtubs, and sinks. The fourth group would be a day off from chores, but on
that day off the roommate needed to complete their individual chores like laundry.)
2. Everybody will contribute to paying for a maid who will come in every other week and
clean up the general mess. The individual roommate will clean up their individual mess
like dishes and laundry.
3. Assign each roommate a week to clean and they can decide if they want to pay for a maid
to come clean for them or if they want to clean the house themselves.
4. Create a roommate cleaning contract that each roommate agrees to adhere to.
5. Weekly meetings will be held to discuss how all the roommates are feeling and how the
chores are going.

SOLUTION ANALYSIS:
After coming up with our seven points of criteria we wanted to be sure our solution met all of
those points of criteria and be the best possible solution for all parties involved. We made a chart
of our top five solutions, our seven criteria points, and rated each of them on a scale of 1-5 so we
could decide which solution was going to be the best for everyone involved.

Criteria: Solution #1: Solution Solution #3: Solution #4: Solution #5​:
Each #2: Chore Everybody Weekly
roommate A roommate rotation. helps pay for a meetings held
gets a week cleaning maid to clean to discuss
where they contract will every other how the
decide if they be created. week and chores are
want to pay individual going and
for a maid or roommates how all the
clean takes care of roommates
themselves. their own are feeling.
mess.

Be acceptable 4 5 4 5 5
for all five of
us.

Distribute 5 5 5 5 5
tasks fairly
and evenly.

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Can’t cost 5 5 5 5 5
more than
$500.00 a
month.

Adhering/not 3 5 3 3 5
adhering to
the contract.

All chores 5 5 5 5 5
need to be
done by a
certain day.

Have a good 4 5 4 4 5
attitude about
cleaning.

Responsibility 5 5 5 5 5
for assigned
chores.

Total: 31 35 31 31 35

ULTIMATE SOLUTION:
After evaluating multiple solutions and deciding which one was going to be the most practical
and match all criteria points, we decided a roommate cleaning contract would be created (​see
Appendix A​) that will outline a chore rotation including individual chores. The lease agreement
will state individual roommates will agree to help pay for a maid every other week to come in
and clean and there will be weekly meetings held on Sundays with the roommates where they
will talk about how they are feeling about the cleaning and raise any and all concerns they have
with someone assigned at each meeting to take notes.

POSSIBLE BARRIERS TO ULTIMATE SOLUTION AND SOLUTIONS TO

OVERCOME THEM:
As with most things involving commitment and something that you don’t want to do there are
going to be objections. Some of the ones we thought of after coming up with our ultimate plan
were:

Barrier One:​ The roommates aren’t reliable and won’t follow through with what they say they
are going to do.

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 Solution:​ The roommate who isn’t reliable will have to adhere to the consequences of
disobedience that are laid out in the roommate cleaning contract.
Barrier Two:​ The school, work, and social life schedules of the roommates conflict with
cleaning and weekly meetings.
Solution:​ The roommates will have to follow a schedule helping them learn time
management and how to prioritize so they can do everything they want to as well as complete
their cleaning responsibilities.
Barrier Three:​ There could be conflict among roommates if they each don’t complete what they
say they are going to or because they don’t want to clean.
Solution:​ The roommate cleaning contract will state it is a requirement to have mutual
respect for all parties involved.
Barrier Four:​ If there are roommates in the house while the maid is trying to clean it could
make it harder for the maid or roommates to do their job properly.
Solution:​ When the maid is at the house cleaning there won’t be anybody in the house
and there will be limited distractions when roommates are trying to clean.

POSSIBLE NEGATIVE CONSEQUENCES OF ULTIMATE SOLUTION:

1. If the roommate isn’t complying with the cleaning contract they will get 2-3 verbal
warnings asking them to complete their chores.
2. If the roommate still isn’t completing their chores they will get a fourth warning and be
assigned double chores for one week.
3. After the week of double chores if the roommate still isn’t doing chores they will get
kicked out of the house and they will have to pay by themselves for the maid to come in
and do the chores that they neglected to do.

IMPLEMENT ULTIMATE SOLUTION:

Step: Person Assigned: Due Date:

Roommate Cleaning Contract Everybody must The beginning of each

involved in the semester or when
creation of the contract there is a change in
to give input. roommates.

Agree upon a maid service and a price Everybody must be Before the roommate
present so that they cleaning contract is
can come up with a created..
unanimous decision.

Weekly Meetings Everybody is required Every Sunday.

to attend the weekly

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 meetings to talk about
and make chore chart
assignments.

APPENDIX A:
Cleaning Services Agreement
This Cleaning Services Agreement dated this 18th day of April 2018

Between: ​Roommates One, Two, Three, Four, and Five

IN CONSIDERATION OF:​ the mutual benefits and obligations set forth in this Agreement, the
receipt and sufficiency of which consideration is hereby acknowledged (the parties to this
agreement) agree as follows:

Services Provided:
1. All roommates hereby agree to engage in all cleaning responsibilities by following a
chore rotation (The first group of chores would be cleaning the kitchen, running the
dishwasher/emptying the dishwasher and cleaning the fridge. The second group of chores
would be sweeping/vacuuming the floors, dusting, and taking out trash. The third group
of chores would be scrubbing the toilets, showers, bathtubs, and sinks. The fourth group
of chores would be a day off from chores, but on that day off the roommate needed to
complete their individual chores like laundry, individual dishes, etc.) everyday.
2. There will be a fund to purchase where each roommate will contribute $10.00 every time
they are paid. Each roommate will evenly divide the cost for a roommate to come in and
clean the apartment every other week.
a. The maid will provide services on bi-weekly Saturdays.
i. There will be no distractions or items in the apartment when the maid is
there prohibiting the maid from doing the job they are hired to do.
3. All roommates hereby agree to hold weekly Sunday meetings and discuss their cleaning
responsibilities.

Term of Agreement:
1. The term of this agreement will begin on the date of this Agreement and will remain in
full force and effect until the completion of the services, subject to earlier termination as
provided in this agreement. The term of this agreement may be extended with the written
consent of the parties.

Performance:

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 1. The parties agree to have a cheerful attitude about all their duties at all times during the
term of this agreement.
2. The parties agree to do everything necessary to ensure the terms of this lease Agreement
take effect.
a. If one of the parties isn’t completing what they say they are going to do the party
will get 2-3 verbal warnings asking them to complete their chores. If they still
aren’t completing their chores they will get a fourth warning and be assigned
double chores for one week. After the week of double chores if the party still isn’t
doing chores they will get kicked out of the house and will have to pay by
themselves for the maid to come in and do the chores they neglected to do.

Currency:
1. Except as otherwise provided in this agreement, all monetary amounts referred to in this
agreement are in USD (US Dollars).

Confidentiality:
1. Confidential information refers to any data or information relating to the roommates,
whether business or personal, which would reasonably be considered to be private or
proprietary to the roommate and that is not generally known and where the release of that
confidential information could reasonably be expected to cause harm to the roommate.
2. Involved parties agree they will not disclose, divulge, reveal, report or use, for any
purpose, any Confidential Information which has obtained except as authorized or
required by law. The involved parties further agree they will not disclose, divulge, reveal,
report or use, for any purpose, any personal information of the roommates, without the
prior written consent of the roommates. The obligations of confidentiality will during the
term of this Agreement and will survive indefinitely upon upon termination of this
agreement.

Indemnification:
1. Except to the extent paid in settlement from any applicable insurance policies, and to the
extent permitted by applicable law, each party agrees to indemnify and hold harmless the
other party, and its respective affiliates, officers, agents, employees, and permitted
successors and assigns against any and all claims, losses, damages, liabilities, penalties,
punitive damages, expenses, reasonable legal fees, and costs of any kind or amount
whatsoever, which result from or arise out of any act or omission of the indemnifying
party its respective affiliates, officers, agents, employees, and permitted successors and
assigns that occurs in connection with this Agreement. This indemnification will survive
the termination of this agreement.

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Modification of Agreement:
1. Any amendment or modification of this agreement or additional obligation assumed by
any party in connection with this agreement will only be binding if evidenced in writing
signed by each party or an authorized representative of each party.

Time of the Essence:

1. Time is of the essence in this agreement. No extension or variation of this agreement will
operate as a waiver of this provision.

Entire Agreement:
1. It is agreed there is no representation, warranty, collateral agreement, or condition
affecting this agreement except as expressly provided in this agreement.

Enurement:
1. This agreement will ensure to the benefit of and be binding on the parties and their
respective heirs, executors, administrators, and permitted successors and assigns.

Titles/Headings:
1. Headings are inserted for the convenience of the parties only and are not considered when
interpreting this agreement.

Gender:
1. Words in the singular mean and include the plural and vice versa. Words in the masculine
mean and include the feminine and vice versa.

Governing Law:
1. This agreement will be governed and constructed in accordance with the laws of the state
of Utah.

Severability:
1. In the event that any of the provisions of this agreement are held to be invalid or
unenforceable in whole or in part, all other provisions will nevertheless continue to be
valid and enforceable with the invalid or unenforceable parts severed from the remainder
of this agreement.

Waiver:
1. The waiver by either party of a breach, default, delay or omission of any of the provisions
of this agreement by the other party will not be constructed as a waiver of any subsequent
breach of the same or other provisions.

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IN WITNESS WHEREOF: ​the parties have duly affixed their signatures under hand and seal
on this 18th day of April 2018.

______________________________ ______________________________

______________________________ ______________________________

______________________________

WORKS CITED:
GeorgiaLegalAid.org | A guide to free and low-cost legal aid, assistance and services in Georgia.
(2002). Retrieved April 17, 2018, from
https://www.georgialegalaid.org/resource/why-is-the-lease-important
How to Deal with a Messy Roommate | The Storage Space. (2017, February 2). Retrieved April
4, 2018, from
https://www.cubesmart.com/blog/tips/cleaning/how-to-deal-with-a-messy-roommate
Lease Agreements | Why have a lease agreement. (2016). Retrieved April 18, 2018, from
http://www.rentalsonline.com/landlords/lease_agreements_benefits.asp
Scotti, D. (2014, August 13). Why The Most Creative People Have The Messiest Rooms.
Retrieved April 4, 2018, from
https://www.elitedaily.com/elite/psychology-behind-messy-rooms-messy-room-may-necess
arily-bad-thing/708046
The Importance of Setting Standards - Tiny Buddha. (2013). Retrieved April 17, 2018, from
https://tinybuddha.com/topic/the-importance-of-setting-standards/
Utah Courts. (n.d.). Retrieved April 9, 2018, from ​www.utcourts.gov
Utah.gov: The Official Website of the State of Utah. (n.d.). Retrieved April 4, 2018, from
www.utah.gov
Website. (n.d.). Retrieved April 4, 2018, from ​www.thumbtack.com/ut/westjordan/housecleaning
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White, D. (2010, November 8). How to Clean a Messy House . . . and Get It Ready for Guests!
(with a Printable Checklist) | A Slob Comes Clean. Retrieved April 4, 2018, from
https://www.aslobcomesclean.com/2010/11/how-to-clean-messy-house-and-get-it/
Edwards, A., Edwards, C., Wahl, S. T. & Myers, S. A. (2016) ​Elements of Effective
Communication​. Thousand Oaks, California: SAGE Publications Inc.
DION, D., SABRI, O., & GUILLARD, V. (2014). Home Sweet Messy Home: Managing
Symbolic Pollution. Journal Of Consumer Research, 41(3), 565-589.

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