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ACCOUNTABILITY
The external mechanisms are enforced by four agencies and are used to enforce accountability
collectively upon an administrative system.
These limitations imply that accountability can improve the efficiency of a system but not necessarily
its effectiveness. This means that even though all the directives established by accountability may be
satisfied, the final result may still be unsatisfactory. Therefore, the quality of governance cannot be
meaningfully improved without self-regulation, institutional as well as individual.
Thus, ethical governance requires that accountability be more properly understood as the obligation of
those holding power to take responsibility for their actions. This responsibility comes by virtue of the
position that an individual occupies and adds a moral dimension to accountability.
SOCIAL ACCOUNTABILITY
Social Accountability refers to the ways through which societal actors (citizens, civil society, media
etc.) can engage with service providers to hold them accountable for the quality of governance. In a
traditional sense, it is enforced through a two-step process:
1. Enabling Voice, which refers to the ability of the citizens to express their needs and problems
to those who hold power.
2. Establishing Compact, which refers to the relationship through which those who hold power
act as representatives of the citizens and exert influence upon the service providers.
However, this makes social accountability an indirect and weak phenomenon because:
Therefore, it becomes important to strengthen social accountability by educating and enabling the
citizens to raise their voice while simultaneously keeping a check on collusive elements. As such, the
most prominent feature in strengthening social accountability is a shift from “vote to voice” by
integrating citizen concerns and suggestions into the decision-making processes of the State. This can
be done at the stage of policy formulation, policy implementation or impact assessment, depending
upon the element of responsibility displayed by administration.