Amadeus Airline Day
22-23 May 2018, Athens
Agenda
22 May 2018
Cocktail & Get Together
19:30-21:30  Karavi Restaurant (9Th floor)
Sofitel Athens Airport
23 May 2018
Registration
9:00 - 9:30
 Callisto Meeting Room
Welcome
09:30 - 09:40  Eva Karamanou, General Manager for Greece,
Cyprus & Deputy Regional Manager Southern Europe
In an evolving industry Amadeus is also
evolving to help you serve travelers better
Looking at how the disruption factors are affecting
our industry and how Amadeus is evolving to provide
09:40 - 10:10 you with best technology to improve the customer
experience.
 Christian Baillet, Director Airline Account
Management Central & Southern Europe
Aegean customer testimonial
The opportunity to hear directly from our
10:10 - 10:30
customers their testimonials about working together
and how we are partnering in their evolution.
NDC Evolution
NDC is happening and Amadeus has a dedicated
10:30 - 11:00 team working with our customers to facilitate the
implementation providing a successful scenario for
both our airlines and travel agents.
 Simon Vacant, Solution Manager, Airlines
11:00 - 11:30 Coffee break
Amadeus MetaConnect solutions supporting
you in an easy, fast and sustainable way in
an emerging highly dynamic online market
Learn how Amadeus MetaConnect Network, MetaC-
11:30 - 12:00 onnect Search and MetaConnect Book can helps you
to make efficient use of your online marketing and
customer acquisition budget
 Eric Martin, Solution Manager, Travel Media
Merchandising has taken off
Merchandising is now a reality, enabling your brand
differentiation, consistency in the merchandising
offers across all channels, bringing additional
12:00 - 12:30 revenue opportunities and an overall improved
shopping experience for travelers (Ancillary
Services, Fare Families and Rich Merchandising).
 James Babineau, Product Line Manager,
Travel Channels Merchandising & Content
Amadeus Anytime Merchandising
Airlines can now enjoy enhanced merchandising
capabilities by seamlessly connecting and
distributing customised content created in the
12:30 - 13:00 Amadeus Anytime Merchandising platform
to Amadeus’ global travel agency community.
 Catarina De Brito Silva, Merchandising Solution
Expertise
Lunch
13:00 - 14:00
 Mesoghaia Restaurant
Media Solutions, a unique blend
of advertising media
Powerful data, to target your marketing
14:00 - 14:30 campaigns with pin-point accuracy, perfect
solutions to influence your travelers from the
awareness and demand generation moment
 Ruth Sanz, Media Solutions Manager
Solutions to reduce the time spent to
process refunds and reissues of your
tickets eliminating risk of errors
Amadeus Ticket Changer (ATC) product suite
and Amadeus Service Changer (ASC) will deliver
14:30 - 15:15 impressive productivity gains by greatly reducing
the time spent to process refunds, reissues, of
your tickets but also the changes of your Ancillary
Services, as well as eliminating the risk of errors
for Airlines and Travel Agencies.
 Bruno Chane-Ching, Distribution Product
Manager for Amadeus Ticket Changer
Trends shaping the industry
Understanding your traveller behaviours is key
in order to better position your offer and brand,
15:15 - 15:45 during this session we will look at how travellers,
new trends and technology are reshaping travel
 Patricia Simillon, Senior Manager Strategic
Planning
15:45 - 16:00 Wrap up & end of Airline session
Solutions Exchange Sessions
Time to meet with Amadeus’ management,
16:00 - 17.30
account management and product experts
to discuss relevant topics for you.
Amadeus Airline Day
22-23 May 2018, Athens

Useful information
Venue: Sofitel Athens Airport
The only hotel at Athens airport, overlooking
Messoghia Valley, located 33km from central
Athens. Sofitel Athens Airport is just 50 meters
from the arrivals and departures terminals of
Athens International Airport.

Arrival
All day arrivals and check-in

Dress Code
Dress code is smart casual

Tuesday 22/5
Arrivals and check-in all day,
evening coctail and Get Together at 19:30

Action required
Please advise if you have any dietary
equirements, allergies or special bedroom
requests (e.g. non feather bedding)

Please do not hesitate to contact us if you

require any further information

See you soon!