Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Juran, J.M., “Japanese and Western quality: a contrast in methods and results”,
Management Review, Vol. 67 No. 11, 1978, pp. 27-45. 3.
Juran, J.M., “Product quality – a prescription for the West, Part I”, Management Review, Vol.
70 No. 60, 1981, pp. 8-14. 4.
Juran, J.M., “The quality trilogy”, Quality Progress, Vol. 9 No. 8, 1986, pp. 19-24