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 Juran, J.M., Quality Control Handbook, 3rd ed., McGraw-Hill, New York, NY, 1974. 2.

 Juran, J.M., “Japanese and Western quality: a contrast in methods and results”,
Management Review, Vol. 67 No. 11, 1978, pp. 27-45. 3.
 Juran, J.M., “Product quality – a prescription for the West, Part I”, Management Review, Vol.
70 No. 60, 1981, pp. 8-14. 4.
 Juran, J.M., “The quality trilogy”, Quality Progress, Vol. 9 No. 8, 1986, pp. 19-24

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