UXLabs Certified Usability Testing

Professional (UCUTP) Syllabus

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UCUTP Course Syllabus
• Understanding Usability Testing
o When
o Why
o How
• Usability testing methods and techniques
o Lab Testing
o Remote Testing
• Moderators Skills and Role
• Moderation Rules
o Rule 1: Decide How to Interact Based on the Purpose of the Test
ƒ The type of test
ƒ The product's stage of development
ƒ Relationship with developers
o Rule 2: Protect Participants' Rights
ƒ Compensation
ƒ Informed consent
ƒ Confidentiality
o Rule 3: Remember Your Responsibility to Future Users
ƒ Letting participants struggle
ƒ Conflicting responsibilities
o Rule 4: Respect the Participants as Experts, but Remain in Charge
ƒ Controlling logistics and pacing
ƒ Stopping unacceptable behaviour
ƒ Dealing with uncertainty
ƒ Projecting authority
ƒ Dispelling negativity
ƒ Managing visitors
o Rule 5: Be Professional
ƒ Dos for making and maintaining a connection
ƒ Don'ts for making and maintaining a connection
o Rule 6: Let the Participants Speak!
ƒ Speakership
ƒ Appropriate interruptions
ƒ Judicious speaking
ƒ Silent communication
o Rule 8: Be Unbiased
ƒ Use an unbiased test script
ƒ Use unbiased questions
ƒ Keep answers unbiased
o Rule 9: Don't Give Away Information Inadvertently
ƒ Giving an assist
ƒ Recording all suggestions
o Rule 10: Watch Yourself to Keep Sharp

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• Usability Testing – Initial Contacts
o Recruiting
ƒ Contacting participants
ƒ Advertising
ƒ Explaining the test
ƒ Screening candidates
ƒ Confirming appointments
o When Participants Arrive
ƒ Greeting participants
ƒ Creating comfort
ƒ Obtaining informed consent
o The Pretest Briefing
ƒ Preparing yourself
ƒ Preparing participants
ƒ Using a script or checklist
ƒ Practicing the think-aloud technique
ƒ Confirming that participants are ready
o Transitioning to the Tasks
ƒ Starting the tasks
ƒ Conducting a pretest interview
• Interacting during the session
o Interacting for a Reason
ƒ Keeping Them Talking
ƒ Prompting as a reminder
ƒ Prompting the silent ones
o When and How to Probe
ƒ Probing questions
ƒ Planned versus spontaneous probes
ƒ Probes to avoid
ƒ Common probes
o Providing Encouragement
ƒ Encouraging statements to avoid
ƒ Common encouraging statements
o Dealing with Failure
ƒ Participants’ self-blame
ƒ The moderator’s distress
ƒ The participant’s distress
ƒ Responses to participants’ distress
ƒ Stopping a test
ƒ What you shouldn’t do when a participant fails
o Providing Assistance
ƒ An assist
ƒ Giving assistance
ƒ Interventions versus assists
ƒ Not giving assistance
ƒ Levels of assistance
ƒ Completing a task for a participant
ƒ Measuring assists

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• Interacting during post-test activities
o Maintaining Your Roles
o Determining the Order of Activities
o Clarifying Things That Occurred during the Test
o Administering Ratings and Questionnaires
ƒ Questionnaires
ƒ Reasons behind the ratings
ƒ Accuracy of ratings
o Asking Open-Ended Questions
o Allowing Others to Interact with Participants
o Final Activities
ƒ Providing incentives
ƒ Ending the session
• Interacting in a remote test session
o What Is Remote Testing?
ƒ Synchronous and asynchronous testing
ƒ The technology
ƒ Advantages and disadvantages
o Preparing for the Session
ƒ Recruiting
ƒ Obtaining informed consent and confidentiality
ƒ Determining the equipment candidates have
ƒ Establishing willingness and downloading software
o Interacting during the Session
ƒ Establishing what participants see on their screen
ƒ Providing instructions on thinking aloud
ƒ Making the task scenarios available to participants
ƒ Avoiding dependencies between tasks
ƒ Managing visitors during the session
ƒ Dealing with distractions at the participant’s end
ƒ Making a connection despite the physical distance
• Interacting with diverse populations
o General Guidelines
o People with Physical Disabilities
ƒ Interacting with the physically disabled
ƒ Interacting with blind participants
ƒ Interacting with deaf and hard-of-hearing participants
o The Elderly
ƒ Recruiting elders
ƒ Interacting with elders
o People Who Have Low Literacy Skills
ƒ Functional illiteracy
ƒ Interacting with functionally illiterate participants
ƒ Testing with low-literacy participants
o Children and Teens
ƒ Grouping children by age
ƒ Recruiting children and teens
ƒ Interacting during the session

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o People From Other Cultures
ƒ Interacting with participants from the same and other cultures
ƒ Adapting your techniques
• Learning With Practical Videos
o Video 1 – Setting Usability Testing Lab
o Video 2 – Usability Testing
o Video 3 – Mobile Usability Testing
o Video 4 – Remote Usability Testing
• Practical Lab Exercises
o Usability Testing
o Mobile Usability Testing
o Remote Usability Testing

UCUTP Examination Details

Delivered at: Prometric and Certiport Testing Centers

Prerequisites: None

Other exams/assignments required: None

Exam topics: Will cover all the UCUTP syllabus topics

Exam type: Multiple choice, problems and solutions, drag and drop

Number of questions: 100

Pass score: 55 %

Time limit: 180 minutes (3 hours)

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