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Function not available to this responsibility. Change responsibilities or contact your System Administrator. (Doc ID To Bottom
1498737.1)

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Symptoms Yes
No
Cause
Solution
Document Details
References

Type:
PROBLEM
Status:
PUBLISHED
Last Major
14-Jun-2017
APPLIES TO: Update:
14-Jun-2017
Last Update:

Oracle Service Contracts - Version 12.1.3 and later

Information in this document applies to any platform.
Related Products
***Checked for relevance on 02-AUG-2014***
Oracle Service Contracts

SYMPTOMS
Information Centers

Find that attempting to perform a Navigation by pressing a button or selecting an option on the Toolbar menu, the following Information Center: Oracle
error occurs: Service Contracts [1271128.2]

Error:
Document References
"Function not available to this responsibility. Change responsibilities or contact your System Administrator."
OKS Quick Menu Shows CS
Quick Menu Items [293013.1]

Service Contacts: When

Selecting the Find (Flashlight)
Icon Recieve Error:Function
not available to this
responsibility [745569.1]

Recently Viewed

Function not available to this

responsibility. Change
responsibilities or contact
your System Administrator.
[1498737.1]
"Function Not Available to
this Responsibility" Message
When Trying to Launch
Configurator from Quote
Form [1667437.1]
Why Are Users Able to Add
Attachments on the Sales
Order Form (OEXOEORD)
but Not in the Quick Sales
Order Form (OEXOETEL)?
[1643297.1]
The Attachment Added to
the Shopping Cart does not
Steps to Reproduce: Show up in the Sales Order
Form [1376101.1]
The issue is reproduce when clicking on a Button on the form or an Option of the Toolbar Menu.
"Quoting User is not a valid
responsibility" Error When
e.g. Service Contracts (R) : Launch Contract (N) : Open a contract : Clicking Quote Details link
- Tools (N) > Email Quote from Workflow Notification
OR - Summary (T) > Renewal sub-tab : Email Quote (B) [970132.1]
OR - Summary /Administration tab, click on “Monitor” (B) Show More
...

CAUSE

This is usually related to a missing or blocked setup on the seeded or custom responsibility.

SOLUTION

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Step 1. Check if the issue only happens on custom responsibility.
If so, review your Custom responsibility and corresponding menus against the seeded menu.

System Administrator (R) > Security (N) > Responsibility: Query your Responsibility; The menu used will display. You can query
the same on the seeded responsibility and compare.

Step 2. The issue also occurs on the seeded responsibility.

Is it occurring on All functions or just one particular function?

2. a. All/Many functions:
Set the value of the following profile options :
- Hide Diagnostics Menu entry (set to No )
- "FND:Diagnostics" (set to Yes ).
- Utilities: Diagnostics ( set to Yes ).
Ref:(Note 947656.1 Note 1200743.1) .
Bounce mid-tier with clear cache as necessary, log out and test again.

2. b. The issue only happen to one function: (Case of "Email Quote")

e.g. Service Contracts (R) : Launch Contract (N) : Open a contract :
- Tools (N) > Email Quote
OR - Summary (T) > Renewal sub-tab : Email Quote (B)
Error: "Function not available to this responsibility. Change responsibilities or contact your System Administrator."

i. lookout for the parameters attached to the button during the process.
In this particular case, On an environment where the issue does not occur, the button opens a page:
http......./OA_HTML/RF.jsp?
function_id=1032467&resp_id=21708&resp_appl_id=515&security_group_id=0&lang_code=US&params=Sc...
Here are the parameters
function_id=1032467 ----->this is the function to check
resp_id=21708
resp_appl_id=515
security_group_id=0

An FND log will also show these if you do not have a working environment.

ii.Track the Function

- Track confirm the responsibility:
Run the following SQL: select * from FND_RESPONSIBILITY_TL where responsibility_id ='21708' -- Service Contracts Manager,
Vision Enterprises

- Query the Responsibility:

There are chances that the function has not been granted or the menus are not recompiled.
System Administrator (R) Security (N) > Responsibility: Query your Responsibility

The menu used will display

- Query the Menu Menu (N) : Query the Menu OKS_MANAGER_TOP_LEVEL_MENU_R12 (This is the OKS Manager
Menu for R12 Service Contract)

- This Function belongs to a Menu or sub-menu of OKS_MANAGER_TOP_LEVEL_MENU_R12.

Under the Tree display (B) scan for your function_id OR in this case,
look for Contract Administration Menu> the Sub-Menu name is: OKS_REN_WB_PAGE_MENU > The function name is
OKS_EMAIL_FUNC (Email customer Page)

You can also navigate as follow:

OKS_MANAGER_TOPLEVEL_MENU_R12
> OKS_CONTRACTS_ADMIN_R12
> Submenu: OKS Renewal Workbench Home Menu
> Function: Email Customer Page

2. c. Grant the function to the sub-menu, Save. Retest.

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Step 3. (Optional) Reset the Menu.

If Steps 1 and 2 did not resolve the issue then,

- Recompile the Menu,
- Bounce Apache with Clear Cache option,
- Log out and retest.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a
discussion in the Contracts and Lease Management Community

REFERENCES

NOTE:293013.1 - OKS Quick Menu Shows CS Quick Menu Items

NOTE:745569.1 - Service Contacts: When Selecting the Find (Flashlight) Icon Recieve Error:Function not available to this
responsibility
Didn't find what you are looking for? Ask in Community...

Attachments
Issue Replicated (116.28 KB)

Related
Products
Oracle E-Business Suite > Service > Service > Oracle Service Contracts > Administration > Versioning Related

Keywords
ADMINISTRATOR; BLOCKED; BOUNCE; CLEAR CACHE; CONTRACT; DIAGNOSTICS; FND_RESPONSIBILITY_TL; MISSING; OKS; RESPONSIBILITY; SECURITY; SERVICE CONTRACT;
SETUP; SUB-TAB; TREE

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