Manual Parts Xerox WorkCentre 5632 5645 5655 5645 5675 5665 5687

Service
Manual
WC 5687 Family
Multifunction Printer
5632-5687
Black-and-white
Multifunction Printer
Xerox WorkCentre 5687 Family (WC5632-WC5687F)
Service Manual
August 2007
Product Identifier Codes
106 = WC5645 DC11 118 = WC5645 BMF+PS 135 = WC5632 AMF

107 = WC5655 DC11 119 = WC5655 BMF+PS 136 = WC5638 AMF
108 = WC5665 DC11 120 = WC5665 BMF+PS 139 = WC5632 BMF+PS
109 = WC5675 DC11 121 = WC5675 BMF+PS 140 = WC5638 BMF+PS
109 = WC5675 DC11 121 = WC5675 BMF+PS 141 = WC5632 BMF
110 = WC5687 DC11 122 = WC5685 BMF+PS 142 = WC5638 BMF
112 = WC5645 BMF11 124 = WC5645 AMF 143 = WC5632 DC
113 = WC5655 BMF11 125 = WC5655 AMF 144 = WC5638 DC
114 = WC5665 BMF11 126 = WC5665 AMF
115 = WC5675 BMF11 127 = WC5675 AMF
116 = WC5687 BMF11 128 = WC5687 AMF
Consult chapter 6, page 6-66, NVM chain 3, Table 3 for more information.
August 2007
Introduction
About This Manual .......................................................................................................... iii
How To Use This Manual ................................................................................................ iii
Mod / Tag Identification................................................................................................... iv
Voltages Resistances and Tolerances............................................................................ iv
Safety Information ........................................................................................................... vii
Health and Safety Incident reporting............................................................................... viii
Translation of Warnings .................................................................................................. ix
August 2007 Introduction

WorkCentre 5687 Family i
Introduction August 2007
ii WorkCentre 5687 Family
About This Manual How To Use This Manual
This manual is part of a multinational service documentation system that is structured in the Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
standard Xerox service manual format. problem, then follow the directions given.
Organization How to Differentiate Between Machine Variants

The service manual is the document used as the primary information source for repairing and The WorkCentre 5632 - 5687 will be identified in this manual by the identifier WC5687F.
maintaining this family of products and is available as EDOC on a CDROM, or in printed for-
mat. The information within the manual is divided into an introduction and eight other sections. When a procedure, parts list description or other reference is unique across different speeds of
machine, the appropriate speed range will be quoted. For example, 32-55 ppm, 65-87 ppm.
Section 1 Service Call Procedures Any artwork will also be specific.
This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP), or identify a faulty component or sub- NOTE: This manual services all configurations of the machine. Ignore references to options
assembly. not installed on the machine.
Section 2 Status Indicator Repair Analysis Procedures

Warnings, Cautions And Notes
This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to WARNING
diagnose, isolate and repair faults other than image quality faults. A warning is used whenever an operating or maintenance procedure, practice, condi-
tion or statement, if not strictly observed, could result in personal injury.
Section 3 Image Quality A translated version of all warnings is in Translation of Warnings.
This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and CAUTION
setup procedures necessary to diagnose, isolate and repair image quality faults.
A caution is used whenever an operation or maintenance procedure, practice, condition or
statement, if not strictly observed, could result in damage to the equipment.
Section 4 Repairs/Adjustments
This section contains the instructions for removal, replacement, and adjustment of parts within NOTE: A note is used where it is essential to highlight a procedure, practice, condition or state-
the machine. ment.
Section 5 Parts List

This section contains the detailed and illustrated spare parts list. Any part that is spared or that
must be removed to access a spared part is illustrated.
Section 6 General Procedures / Information

This section contains all other procedures, product specifications and general information. It
also contains Tag / MOD information. The abbreviations used in this Manual are in GP 40 Glos-
sary of Terms, Acronyms and Abbreviations.
Section 7 Wiring Data

This section contains PWB locations, PJ Locations and Wiring Diagrams.
Section 8 Accessories
This section contains details of any accessories that the machine may have.
Publication Comments Sheet

A Publication Comment Sheet is provided at the rear of the hardcopy manual.

WorkCentre 5687 Family iii About This Manual, How To Use This Manual
Mod / Tag Identification Voltages Resistances and Tolerances
Figure 1, shows the Mod/Tag identification symbols. For AC power specifications, refer to GP 22 Electrical Power Requirements.
DC Voltage Levels and Tolerances

DC Voltages should be measured between an available test point and a machine ground.
Table 1 shows the range of the common voltages.
These with tag symbols are used to identify the components Table 1 DC Voltage Levels
or configurations that are part of a machine change covered
Nominal voltage Voltage tolerance range RAP reference
by this tag number.
0 volts 0.00 to 0.10V 01B 0V Distribution RAP
+3.3V standby +3.23V to +3.43V 01J Power On and LVPS Control Signals RAP
+3.3V +3.23V to +3.43V 01D +3.3V Distribution RAP
+5.V +4.75V to +5.25V 01E +5V Distribution RAP
+12V +11.4V to +12.6V 01F +12V Distribution RAP
These without tag symbols are used to identify the +24V +23.28V to +25.73V 01G +24V Distribution RAP
components or configurations that are used when this
tag is not fitted. Non-standard voltage levels will be quoted on the relevant circuit diagram. All other voltage lev-
els are plus or minus 10%.
Resistance Tolerances
All resistance measurement tolerances are plus or minus 10%, unless otherwise stated in the
procedure.
Figure 1 Mod/Tag identification symbols
DC Signal Nomenclature
Figure 1 shows the signal nomenclature used in this manual.

Mod / Tag Identification, Voltages Resistances and iv WorkCentre 5687 Family
NOTE: The P/J links to the connector location on the PWB in a circuit diagram.
Signal description (event that NOTE: The PWB links the connector to the pin layout on the PWB, referenced in the Wir-
causes the signal level change) ing Diagram section.
• 01D +3.3V Distribution RAP.
NOTE: This links to a RAP.
Install new components as necessary:

• Tray 1/2 feed sensor, PL 7.30 Item 24.
NOTE: This links to the parts list. If installation of the new component is simple, the parts
list artwork is sufficient to show how the component is assembled in the machine. If instal-
lation of the new component is not simple, the parts listing will contain cross references to
repair procedures and adjustments, as necessary.
Voltage supplied to Symbols Used in Circuit Diagrams
the signal circuit
Logic level when the Refer to Figure 2.
signal is available
Wire colour
Figure 1 Signal Nomenclature
Table 2 shows the signal tolerances.
Table 2 Signal tolerances

Signal voltage (H) logic level (L) logic level
+5V +3.85V or greater At or near 0.8V
+3.3V +2V or greater At or near 0.8V
Non standard signal tolerances will be quoted on the relevant circuit diagram.
NOTE: The logic level shown with the signal name will be the actual signal as measured with a
service meter. This will not necessarily be the same as the logic state shown on the diagnostic
screen.
Samples of RAP reference text

Throughout the manual there are linked references that extend the diagnostic procedure or
add more information.
Go to Flag 1. Check Q08-300. Refer to:
NOTE: This links to a particular part of the circuit diagram within a RAP.
• GP 11 How to Check a Sensor.
NOTE: This links to General Procedures information.
• Figure 1, IOT PWB

WorkCentre 5687 Family v Voltages Resistances and Tolerances
Figure 2 Symbols used in circuit diagrams

Voltages Resistances and Tolerances vi WorkCentre 5687 Family
Safety Information Hot Surface Symbol
This symbol indicates hot surfaces. Take care when servicing the machine.
The WARNING that follows is for general guidance when live working.
WARNING
Do not work in a confined space. 1m (39 inches) space is needed for safe working.
Safety Icons
The safety icons that follow are displayed on the machine:
ESD Caution Symbol

Lethal Voltage Symbol
This symbol indicates potentially lethal voltages. Take care when servicing the machine when
the power cord is connected.
CAUTION
Certain components in this product are susceptible to damage from electrostatic discharge.
Observe all ESD procedures to avoid component damage. Ozone
Laser Radiation Warning Symbol During normal operation, this machine produces ozone gas. The amount of ozone produced
does not present a hazard to the operator. However, it is advisable that the machine be oper-
ated in a well ventilated area.
Toner Cartridge
The product contains a dry imager cartridge that is recyclable. Under various state and local
laws, it may be illegal to dispose of the cartridge into the municipal waste. Check with the local
waste officials for details on recycling options or the proper disposal procedures.
Fuses
WARNING
Follow the service procedure exactly as written. Use of controls or adjustments other
WARNING
than those specified in this manual, may result in an exposure to invisible laser radia- Do not install a fuse of a different type or rating. Installing the wrong type or rating of
tion. During servicing, the invisible laser radiation can cause eye damage if looked at fuse can cause overheating and a risk of fire.
directly. Part Replacement
Location Arrow Symbol Only use genuine Xerox approved spare parts or components to maintain compliance with leg-
The location arrow symbol points to the location to install, to gain access to, or to release an islation and safety certification.
object.
Disassembly Precautions
Do not leave the machine with any covers removed at a customer location.
Reassembly Precautions
Use extreme care during assembly. Check all harnesses to ensure they do not contact moving
parts and do not get trapped between components.

WorkCentre 5687 Family vii Safety Information
General Procedures Health and Safety Incident reporting
Observe all warnings displayed on the machine and written in the service procedures. I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
Do not attempt to perform any task that is not specified in the service procedures.
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to
ensure Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or
property damage. Examples of incidents include machine fires, smoke generation, physical
injury to an operator or service representative. Alleged events and product conditions are
included in this definition.
V. Requirements
Initial Report:
1. Xerox organizations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health
and Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the methods that follow:
• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin
American North and Latin American South):
– Phone* Xerox EH&S at: 1-800-828-6571.
– Electronic mail Xerox EH&S at: Doris.Bush@usa.xerox.com.
– Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
• For incidents in Europe and Developing Markets East (Middle East, Africa, India,
China and Hong Kong):
– Phone* Xerox EH&S at: +44 (0) 1707 353434.
– Electronic mail Xerox EH&S at: Elaine.Grange@GBR.xerox.com.
– Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed inci-
dent report and sent to the indicated electronic mail address or fax number.
NOTE: If sending a fax, please also send the original via internal mail.
Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the inci-
dent shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.

Safety Information, Health and Safety Incident report- viii WorkCentre 5687 Family
2. Field Service Operations shall: Translation of Warnings
a. Preserve the Xerox product involved and the scene of the incident inclusive of any
associated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S
and/or the Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail-
able in the locations that follow:
• On electronic documentation (EDOC), located in the folder \safety.
• In the hardcopy, located at the end of the manual.

WorkCentre 5687 Family ix Health and Safety Incident reporting, Translation of
Introduction radiación de láser invisible puede causar daños en los ojos si se mira directamente a
ella.
How To Use This Manual
WARNING WARNING
Do not install a fuse of a different type or rating. Installing the wrong type or rating of
A warning is used whenever an operating or maintenance procedure, practice, condi-
fuse can cause overheating and a risk of fire.
tion or statement, if not strictly observed, could result in personal injury.
DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque
DANGER: Une note Danger est utilisée chaque fois qu'une procédure d'utilisation ou de
maintenance peut être cause de blessure si elle n'est pas strictement respectée. de surchauffe voire d'incendie.
AVVERTENZA: Un segnale di avvertenza è utilizzato ogni volta che una procedura oper- AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fus-
ibile di tipo o carica diversi da quelli esistenti.
ativa o di manutenzione, una pratica, una condizione o un'istruzione, se non stretta-
mente osservata, potrebbe causare lesioni personali. VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB
installieren - Überhitzungs- und Brandgefahr.
VORSICHT: Weist darauf hin, dass ein Abweichen von den angeführten Arbeits- und
Wartungsanweisungen gesundheitliche Schäden, möglicherweise sogar schwere Ver- AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo
letzungen zur Folge haben kann. distinto puede producir sobrecalentamiento y el riesgo de incendio.
AVISO:Un aviso se utiliza siempre que un procedimiento de operación o mantenimiento, 1 Service Call Procedures
práctica o condición puede causar daños personales si no se respetan estrictamente. SCP 1 Initial Actions
Safety Information WARNING
WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
Do not work in a confined space. 1m (39 inches) space is needed for safe working. customer supply, while performing tasks that do not need electricity. Electricity can
DANGER : Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire cause death or injury. Moving parts can cause injury.
pour un dépannage en toute sécurité. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
un metro attorno alla macchina per la sicurezza dell'operatore. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten. telles. Les pièces mobiles peuvent également présenter un danger.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
con seguridad.
morte e azionare parti della macchina che possono causare lesioni personali.
WARNING VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
Follow the service procedure exactly as written. Use of controls or adjustments other erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
than those specified in this manual, may result in an exposure to invisible laser radia- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
tion. During servicing, the invisible laser radiation can cause eye damage if looked at AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
directly.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
DANGER : Les procédures de dépannage doivent être suivies à la lettre. Si les réglages puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des
WARNING
lésions oculaires s'il est observé directement. Do not work in a confined space. 1m (39 inches) space is needed for safe working.
AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo DANGER : Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale pour un dépannage en toute sécurité.
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di un metro attorno alla macchina per la sicurezza dell'operatore.
servizio. VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen. AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich con seguridad.
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser-
SCP 5 Subsystem Maintenance
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende
Augenschäden verursachen. WARNING
AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
controles o ajustes no especificados en este manual puede tener como resultado la customer supply, while performing tasks that do not need electricity. Electricity can
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la cause death or injury. Moving parts can cause injury.

Translation of Warnings x WorkCentre 5687 Family
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
telles. Les pièces mobiles peuvent également présenter un danger. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o 01A Ground Distribution RAP
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
Do not switch on the electricity to the machine while a ground circuit is disconnected.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
Ground circuits ensure that the machine remains safe during a fault condition.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
DANGER : Ne pas mettre la machine sous tension si un circuit de mise à la masse est
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad déconnecté. Les circuits de mise à la masse permettent de garantir la sécurité de la
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
machine lors d'un incident.
2 Status Indicator RAPs AVVERTENZA: Non accendere la macchina se uno dei conduttori di terra non è con-
Chain 1 RAPs nesso. In caso di guasti elettrici, tali conduttori garantiscono la sicurezza del sistema.
01-300 Front Door Open RAP VORSICHT: Stromzufuhr zum Gerät nicht einschalten, wenn keine Erdung gegeben ist.
AVISO: No encienda la máquina mientras esté deconectado algún circuito de tierra. Los
WARNING circuitos de tierra mantienen la seguridad de la máquina en las situaciones de averías o
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the errores.
customer's supply, while performing tasks that do not need electricity. Electricity can 01B 0V Distribution RAP
cause death or injury. Moving parts can cause injury.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- WARNING
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- customer supply, while performing tasks that do not need electricity. Electricity can
telles. Les pièces mobiles peuvent également présenter un danger. cause death or injury. Moving parts can cause injury.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
morte e azionare parti della macchina che possono causare lesioni personali. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr telles. Les pièces mobiles peuvent également présenter un danger.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de morte e azionare parti della macchina che possono causare lesioni personali.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
01-305 Left Hand Door Open RAP und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
WARNING corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
customer supply, while performing tasks that do not need electricity. Electricity can 01C AC Power RAP
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- WARNING
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- customer supply, while performing tasks that do not need electricity. Electricity can
telles. Les pièces mobiles peuvent également présenter un danger. cause death or injury. Moving parts can cause injury.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
morte e azionare parti della macchina che possono causare lesioni personali. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr telles. Les pièces mobiles peuvent également présenter un danger.

WorkCentre 5687 Family xi Translation of Warnings
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
morte e azionare parti della macchina che possono causare lesioni personali. morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING 01F +12V Distribution RAP
Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
DANGER : Prendre des précautions lors du relevé de la tension de la prise de courant
WARNING
alternatif. L'électricité peut entraîner des blessures graves voire mortelles. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della customer supply, while performing tasks that do not need electricity. Electricity can
rete. L'elettricità può causare infortuni o morte.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
AVISO: Tenga cuidado al medir la tensión de la línea de alimentación de corriente
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
alterna. La electricidad puede causar lesiones e incluso la muerte. telles. Les pièces mobiles peuvent également présenter un danger.
01D +3.3V Distribution RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
WARNING morte e azionare parti della macchina che possono causare lesioni personali.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
customer supply, while performing tasks that do not need electricity. Electricity can erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
cause death or injury. Moving parts can cause injury. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
telles. Les pièces mobiles peuvent également présenter un danger. 01G +24V Distribution RAP
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
customer supply, while performing tasks that do not need electricity. Electricity can
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- cause death or injury. Moving parts can cause injury.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. telles. Les pièces mobiles peuvent également présenter un danger.
01E +5V Distribution RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger.
WARNING

Translation of Warnings xii WorkCentre 5687 Family
Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire.
fuse can cause overheating and a risk of fire. DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque
DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque de surchauffe voire d'incendie.
de surchauffe voire d'incendie. AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fus-
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fusibile di tipo o carica diversi da quelli esistenti.
ibile di tipo o carica diversi da quelli esistenti. VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB
VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB installieren - Überhitzungs- und Brandgefahr.
installieren - Überhitzungs- und Brandgefahr. AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo
AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo distinto puede producir sobrecalentamiento y el riesgo de incendio.
distinto puede producir sobrecalentamiento y el riesgo de incendio. 01H Short Circuit and Overload RAP
WARNING
Do not repair or install a new fuse F1 on the IOT PWB. Repairing or installing a new fuse WARNING
can cause overheating and a risk of fire. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
DANGER : Ne pas réparer de fusible F1 ou en installer un nouveau sur la carte d'alimen- customer supply, while performing tasks that do not need electricity. Electricity can
tation de la machine. Il existe un risque de surchauffe voire d'incendie. cause death or injury. Moving parts can cause injury.
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non riparare o instal- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
lare un nuovo fusibile F1 sul PWB IOT. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
VORSICHT: Die Sicherung F1 auf dem IOT-PWB nicht reparieren oder neu installieren -
Überhitzungs- und Brandgefahr.
AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de la IOT. Un fusible rep-
arado o nuevo puede producir sobrecalentamiento y el riesgo de incendio. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
Do not repair or install a new fuse F1 on the power distribution PWB. Repairing or erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
installing a new fuse can cause overheating and a risk of fire. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
DANGER : Ne pas réparer de fusible F1 ou en installer un nouveau sur la carte de distri- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
bution électrique. Il existe un risque de surchauffe voire d'incendie. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non riparare o instal- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
lare un nuovo fusibile F1 sul PWB distribuzione di alimentazione WARNING
VORSICHT: Die Sicherung F1 auf dem Stromverteilungs-PWB nicht reparieren oder neu Do not repair or install a new fuse F1 on the IOT PWB. Repairing or installing a new fuse
can cause overheating and a risk of fire.
AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de distribución de
DANGER : Ne pas réparer de fusible F1 ou en installer un nouveau sur la carte d'alimen-
energía eléctrica. Un fusible reparado o nuevo puede producir sobrecalentamiento y el
tation de la machine. Il existe un risque de surchauffe voire d'incendie.
riesgo de incendio.
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non riparare o instal-
WARNING lare un nuovo fusibile F1 sul PWB IOT.
Do not repair or install a new fuse F1 on the main drive PWB. Repairing or installing a VORSICHT: Die Sicherung F1 auf dem IOT-PWB nicht reparieren oder neu installieren -
new fuse can cause overheating and a risk of fire. Überhitzungs- und Brandgefahr.
DANGER : Ne pas réparer de fusible F1 ou en installer un nouveau sur la carte AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de la IOT. Un fusible rep-
d'entraînement principal. Il existe un risque de surchauffe voire d'incendie. arado o nuevo puede producir sobrecalentamiento y el riesgo de incendio.
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non riparare o instal- WARNING
lare un nuovo fusibile F1 sul PWB azionamento principale.
Do not repair or install a new fuse F1 on the power distribution PWB. Repairing or
VORSICHT: Die Sicherung F1 auf dem Hauptantriebs-PWB nicht reparieren oder neu
installing a new fuse can cause overheating and a risk of fire.
DANGER : Ne pas réparer de fusible F1 ou en installer un nouveau sur la carte de distri-
AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de impulso principal. Un bution électrique. Il existe un risque de surchauffe voire d'incendie.
fusible reparado o nuevo puede producir sobrecalentamiento y el riesgo de incendio.
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non riparare o instal-
WARNING lare un nuovo fusibile F1 sul PWB distribuzione di alimentazione
Do not install a fuse of a different type or rating. Installing the wrong type or rating of VORSICHT: Die Sicherung F1 auf dem Stromverteilungs-PWB nicht reparieren oder neu

WorkCentre 5687 Family xiii Translation of Warnings
installieren - Überhitzungs- und Brandgefahr. WARNING
AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de distribución de Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
energía eléctrica. Un fusible reparado o nuevo puede producir sobrecalentamiento y el customer supply, while performing tasks that do not need electricity. Electricity can
riesgo de incendio. cause death or injury. Moving parts can cause injury.
WARNING DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
Do not repair or install a new fuse F1 on the main drive PWB. Repairing or installing a don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
new fuse can cause overheating and a risk of fire. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
DANGER : Ne pas réparer de fusible F1 ou en installer un nouveau sur la carte
d'entraînement principal. Il existe un risque de surchauffe voire d'incendie. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non riparare o instal- durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
lare un nuovo fusibile F1 sul PWB azionamento principale.
VORSICHT: Die Sicherung F1 auf dem Hauptantriebs-PWB nicht reparieren oder neu
AVISO: No repare un fusible F1 ni instale uno nuevo en la PWB de impulso principal. Un
fusible reparado o nuevo puede producir sobrecalentamiento y el riesgo de incendio. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
WARNING puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
Do not install a fuse of a different type or rating. Installing the wrong type or rating of 03-310 Image Processing PWB to UI Error RAP
DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque WARNING
de surchauffe voire d'incendie.
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fus- customer supply, while performing tasks that do not need electricity. Electricity can
ibile di tipo o carica diversi da quelli esistenti. cause death or injury. Moving parts can cause injury.
VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
installieren - Überhitzungs- und Brandgefahr. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
distinto puede producir sobrecalentamiento y el riesgo de incendio. telles. Les pièces mobiles peuvent également présenter un danger.
01K Sleep Mode RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 03-315, 325, 347, 348, 349, 355, 400 Image Processing PWB Failure RAP
morte e azionare parti della macchina che possono causare lesioni personali. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr customer supply, while performing tasks that do not need electricity. Electricity can
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
Chain 3 RAPs AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
03-300, 306, 461, 482, 805, 870 Image Processing PWB to IOT PWB Error RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o

Translation of Warnings xiv WorkCentre 5687 Family
03-320, 03-322 to 03-324 Image Processing PWB to DADH Error RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 03-330B, 03-462B Image Processing PWB to Scanner Fault RAP (65-75 ppm)
03-330, 03-462 Image Processing PWB to Scanner Fault Entry RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 03-340, 03-416 Image Processing PWB to Network Controller Fault RAP
03-330A, 03-462A Image Processing PWB to Scanner Fault RAP (32-55 ppm) AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xv Translation of Warnings
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr 03-340, 03-416 Image Processing PWB to Network Controller Fault RAP
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. WARNING
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad customer supply, while performing tasks that do not need electricity. Electricity can
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. cause death or injury. Moving parts can cause injury.
03-336 FAX Card Self Test Failure RAP DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
WARNING d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the telles. Les pièces mobiles peuvent également présenter un danger.
customer supply, while performing tasks that do not need electricity. Electricity can AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
cause death or injury. Moving parts can cause injury. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- morte e azionare parti della macchina che possono causare lesioni personali.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
telles. Les pièces mobiles peuvent également présenter un danger. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
morte e azionare parti della macchina che possono causare lesioni personali. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr 03-350, 03-351, 03-354 IOT to Tray 1 and Tray 2 PWB Error RAP
03-338 FAX Communication Error RAP DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr 03-359, 03-407 HCF Communication and Detection Error RAP

Translation of Warnings xvi WorkCentre 5687 Family
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa WARNING
morte e azionare parti della macchina che possono causare lesioni personali. customer supply, while performing tasks that do not need electricity. Electricity can
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr cause death or injury. Moving parts can cause injury.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad telles. Les pièces mobiles peuvent également présenter un danger.
03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
customer supply, while performing tasks that do not need electricity. Electricity can und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
cause death or injury. Moving parts can cause injury. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
03-366 IOT to Tray 5 Module Communication Failure RAP
03-363 HCSS BM Communication Failure RAP
03-371, 03-372 Fuser and Xerographic CRUM Communication Error RAP
WARNING
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
03-365 IOT Bus Failure RAP

WorkCentre 5687 Family xvii Translation of Warnings
03-374 Power Off Failure RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- 03-401, 03-403 Fax Not Detected RAP
03-395, 396, 852, 853 IOT PWB Fault RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
03-412 Foreign Device PWB Fault RAP
03-397 Main Motor Not Controlled RAP

Translation of Warnings xviii WorkCentre 5687 Family
03-415 Tray 5 Module Not Detected/Confirmed RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 03-720 ODIO Timeout Error RAP
03-417 Incompatible Fax Software RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 03A Image Processing Cooling Fan Failure RAP
03-419, 03-420 Incompatible Software RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xix Translation of Warnings
morte e azionare parti della macchina che possono causare lesioni personali. WARNING
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- customer supply, while performing tasks that do not need electricity. Electricity can
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. cause death or injury. Moving parts can cause injury.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
03B Mark Service Unavailable RAP telles. Les pièces mobiles peuvent également présenter un danger.
WARNING durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the morte e azionare parti della macchina che possono causare lesioni personali.
customer supply, while performing tasks that do not need electricity. Electricity can VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
cause death or injury. Moving parts can cause injury. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
telles. Les pièces mobiles peuvent également présenter un danger. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 05-305 DADH Top Cover Open RAP
Chain 4 RAPs telles. Les pièces mobiles peuvent également présenter un danger.
04A Main Drive Motor and Photoreceptor Motor RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 05-330, 05-331 DADH Feed Sensor Failure Entry RAP
Chain 5 RAPs AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
05-300 DADH Open RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o

Translation of Warnings xx WorkCentre 5687 Family
05-330A, 05-331A DADH Feed Sensor Failure RAP (32-38ppm) AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 05-340 DADH Registration Sensor Failure RAP
05-330B, 05-331B DADH Feed Sensor Failure RAP (45-75ppm) AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 05-345, 05-346 DADH Exit Sensor Failure RAP
05-335 DADH Takeaway Sensor Failure RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xxi Translation of Warnings
05-350, 05-352 DADH CVT Sensor Failure RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 05D DADH Motor Failure RAP
05B DADH Document Present Sensor Failure Entry RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 05G DADH Document Present Sensor Failure RAP (32-38 ppm)
05C Document Size Sensor Failure Entry RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

Translation of Warnings xxii WorkCentre 5687 Family
05H DADH Document Present Sensor Failure RAP (45-75 ppm) AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. Chain 6 RAPs
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 06-020 ROS Motor Failure RAP
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Avoid exposure to laser beam. Invisible laser radiation.
DANGER : Eviter toute exposition au faisceau laser. Radiation laser invisible.
AVVERTENZA: Evitare l'esposizione al fascio laser. Radiazioni laser invisibili.
VORSICHT: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. Laserstrahlung.
05J Document Size Sensor Failure RAP (32-38 ppm) AVISO: Evite la exposición al rayo láser. Radiación de láser invisible.
06-340 ROS Laser Failure RAP
WARNING
WARNING
customer supply, while performing tasks that do not need electricity. Electricity can Avoid exposure to laser beam. Invisible laser radiation.
cause death or injury. Moving parts can cause injury. DANGER : Eviter toute exposition au faisceau laser. Radiation laser invisible.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- AVVERTENZA: Evitare l'esposizione al fascio laser. Radiazioni laser invisibili.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- Laserstrahlung.
AVISO: Evite la exposición al rayo láser. Radiación de láser invisible.
Chain 8 RAPs
08-160A, 08-161A Duplex Paper Path Jam RAP (32-55ppm)
WARNING
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Take care during this procedure. Motors will become hot during normal operation.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de DANGER : Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad chauds en fonctionnement normal.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano
05K Document Size Sensor Failure RAP (45-75 ppm) molto durante il funzionamento.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da Motoren im Normalbetrieb heiß
WARNING werden können.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem-
customer supply, while performing tasks that do not need electricity. Electricity can peraturas durante su funcionamiento normal.

WorkCentre 5687 Family xxiii Translation of Warnings
08-160B, 08-161B Duplex Paper Path Jam RAP (65-75ppm) AVVERTENZA: Non toccare il fonditore quando è caldo.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
WARNING AVISO: No toque el fusor mientras está caliente.
Take care during this procedure. Motors will become hot during normal operation. 10-107, 10-108, 10-109, 10-110 Trail Edge Late from Fuser Exit Switch RAP
DANGER : Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très
chauds en fonctionnement normal. WARNING
AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano Do not touch the fuser while it is hot.
molto durante il funzionamento.
DANGER : Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: Non toccare il fonditore quando è caldo.
werden können.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem-
AVISO: No toque el fusor mientras está caliente.
peraturas durante su funcionamiento normal.
Chain 9 RAPs WARNING
09-060 HVPS Fault RAP Take care during this procedure. Motors will become hot during normal operation.
WARNING chauds en fonctionnement normal.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano
customer supply, while performing tasks that do not need electricity. Electricity can molto durante il funzionamento.
cause death or injury. Moving parts can cause injury. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da Motoren im Normalbetrieb heiß
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- werden können.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem-
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- peraturas durante su funcionamiento normal.
telles. Les pièces mobiles peuvent également présenter un danger. 10-120, 10-121, 10-126 IOT Exit Sensor RAP
Do not touch the fuser while it is hot.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVVERTENZA: Non toccare il fonditore quando è caldo.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVISO: No toque el fusor mientras está caliente.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. WARNING
Chain 10 RAPs Take care during this procedure. Motors will become hot during normal operation.
10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Switch RAP (32-55ppm) DANGER : Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très
chauds en fonctionnement normal.
WARNING AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano
Do not touch the fuser while it is hot. molto durante il funzionamento.
DANGER : Ne pas toucher au four pendant qu'il est encore chaud. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da Motoren im Normalbetrieb heiß
AVVERTENZA: Non toccare il fonditore quando è caldo. werden können.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem-
AVISO: No toque el fusor mientras está caliente. peraturas durante su funcionamiento normal.
10-101B, 10-102B, 10-103B Lead Edge Late to Fuser Exit Switch RAP (65-75ppm) 10-132, 10-133, 10-134 Lead Edge Late to Inverter Sensor RAP
WARNING WARNING

Translation of Warnings xxiv WorkCentre 5687 Family
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: No toque el fusor mientras está caliente. AVISO: No toque el fusor mientras está caliente.
WARNING WARNING
Take care during this procedure. Motors will become hot during normal operation. Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
DANGER : Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très DANGER : Prendre des précautions lors du relevé de la tension de la prise de courant
chauds en fonctionnement normal. alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
molto durante il funzionamento. rete. L'elettricità può causare infortuni o morte.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da Motoren im Normalbetrieb heiß VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen
werden können. AVISO: Tenga cuidado al medir la tensión de la línea de alimentación de corriente
AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem- alterna. La electricidad puede causar lesiones e incluso la muerte.
peraturas durante su funcionamiento normal. 10-399 Fuser Authorisation Failure RAP
10-135, 10-136, 10-137, 10-138 Trail Edge Late from Inverter Sensor RAP
WARNING
WARNING Do not touch the fuser while it is hot.
Do not touch the fuser while it is hot. DANGER : Ne pas toucher au four pendant qu'il est encore chaud.
DANGER : Ne pas toucher au four pendant qu'il est encore chaud. AVVERTENZA: Non toccare il fonditore quando è caldo.
AVVERTENZA: Non toccare il fonditore quando è caldo. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. AVISO: No toque el fusor mientras está caliente.
AVISO: No toque el fusor mientras está caliente. 10A Fuser Web Motor RAP
WARNING
Take care during this procedure. Motors will become hot during normal operation. WARNING
DANGER : Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très Do not touch the fuser while it is hot.
chauds en fonctionnement normal. DANGER : Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano AVVERTENZA: Non toccare il fonditore quando è caldo.
molto durante il funzionamento. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da Motoren im Normalbetrieb heiß AVISO: No toque el fusor mientras está caliente.
werden können.
Chain 11-110 - 2K LCSS
11-005-110, 11-006-110, 11-310-110, 11-311-110 Front Tamper Move Failure RAP
10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-360, 10-380 Fuser Over Temperature WARNING
RAP
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the
machine. Do not show the customer how to un-dock the LCSS.
WARNING
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment
DANGER : Ne pas toucher au four pendant qu'il est encore chaud. détacher la trieuse/agrafeuse.
AVVERTENZA: Non toccare il fonditore quando è caldo. AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al
AVISO: No toque el fusor mientras está caliente. cliente come sganciarlo.
10-322, 10-324, 10-325, 10-330, 10-370 Fuser Under Temperature RAP VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
ist dieser sehr instabil.
WARNING AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
coplar el apilador/grapadora de baja capacidad.

WorkCentre 5687 Family xxv Translation of Warnings
11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-110 Rear Tamper Move Failure RAP 11-043-110, 11-350-110 Hole Punch Operation Failure RAP
WARNING WARNING
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the Take care not to topple the LCSS. The LCSS is unstable when un-docked from the
machine. Do not show the customer how to un-dock the LCSS. machine. Do not show the customer how to un-dock the LCSS.
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment
détacher la trieuse/agrafeuse. détacher la trieuse/agrafeuse.
AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore
da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al
cliente come sganciarlo. cliente come sganciarlo.
VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
ist dieser sehr instabil. ist dieser sehr instabil.
AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa- Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
coplar el apilador/grapadora de baja capacidad. coplar el apilador/grapadora de baja capacidad.
11-024-110, 11-025-110 Paddle Roll Failure RAP 11-050-110, 11-360-110 Staple Head Operation Failure RAP
WARNING WARNING
11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Movement Failure RAP 11-053-110, 11-370-110 Staple Head Unit Movement Failure RAP
WARNING WARNING

Translation of Warnings xxvi WorkCentre 5687 Family
11-100-110 2K LCSS Paper Entry RAP 11-140-110, 11-142-110 Sheet Late to Bin 1 RAP
WARNING WARNING
11-110-110 Sheet Late to Hole Punch RAP 11-300-110, 11-302-110, 11-303-110 Interlocks RAP
WARNING WARNING
11-130-110, 11-132-110 Paper Exiting to Bin 0 RAP 11-320-110, 11-322-110 Ejector Movement Failure RAP
WARNING WARNING

WorkCentre 5687 Family xxvii Translation of Warnings
11-364-110 Stapling Failure RAP 11C-110 2K LCSS Initialization Failure RAP
WARNING WARNING
11A-110 Offline Stapling Fault RAP 11D-110 2K LCSS Power Distribution RAP
WARNING WARNING
11B-110 Bin 1 Overload RAP WARNING
WARNING DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
machine. Do not show the customer how to un-dock the LCSS. AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est rete. L'elettricità può causare infortuni o morte.
VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen.
détacher la trieuse/agrafeuse.
AVISO:Tenga cuidado al medir la tensión de la línea de alimentación de corriente
AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore
alterna. La electricidad puede causar lesiones e incluso la muerte.
da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al
cliente come sganciarlo. WARNING
VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre Do not install a fuse of a different type or rating. Installing the wrong type or rating of
ist dieser sehr instabil. fuse can cause overheating and a risk of fire.
AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. DANGER: Ne pas installer de fusible de type ou de calibre différent. Il existe un risque
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa- de surchauffe voire d'incendie.
coplar el apilador/grapadora de baja capacidad. AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fus-

Translation of Warnings xxviii WorkCentre 5687 Family
ibile di tipo o carica diversi da quelli esistenti. cliente come sganciarlo.
VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
installieren - Überhitzungs- und Brandgefahr. ist dieser sehr instabil.
AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
distinto puede producir sobrecalentamiento y el riesgo de incendio. Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
11E-110 2K LCSS to Machine Communications Interface RAP coplar el apilador/grapadora de baja capacidad.
WARNING
WARNING Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the can cause death or injury. Moving parts can cause injury.
machine. Do not show the customer how to un-dock the LCSS. DANGER:Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
détacher la trieuse/agrafeuse. Les pièces mobiles peuvent également présenter un danger.
AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore AVVERTENZA:Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
cliente come sganciarlo. morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre VORSICHT:Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
ist dieser sehr instabil. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa- AVISO:Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
coplar el apilador/grapadora de baja capacidad. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
11F-110 2K LCSS PWB DIP Switch Settings RAP puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
11H-110 Copy Damage in the 2K LCSS RAP
WARNING
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the WARNING
machine. Do not show the customer how to un-dock the LCSS. Take care not to topple the LCSS. The LCSS is unstable when un-docked from the
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est machine. Do not show the customer how to un-dock the LCSS.
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est
détacher la trieuse/agrafeuse. pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment
AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore détacher la trieuse/agrafeuse.
da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore
cliente come sganciarlo. da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al
VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre cliente come sganciarlo.
ist dieser sehr instabil. VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. ist dieser sehr instabil.
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa- AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
coplar el apilador/grapadora de baja capacidad. Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
11G-110 2K LCSS PWB Damage RAP coplar el apilador/grapadora de baja capacidad.
WARNING
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the can cause death or injury. Moving parts can cause injury.
machine. Do not show the customer how to un-dock the LCSS. DANGER:Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
détacher la trieuse/agrafeuse. Les pièces mobiles peuvent également présenter un danger.
AVVERTENZA:fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore AVVERTENZA:Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xxix Translation of Warnings
morte e azionare parti della macchina che possono causare lesioni personali. détacher la trieuse/agrafeuse.
VORSICHT:Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr AVVERTENZA: fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. cliente come sganciarlo.
AVISO:Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de VORSICHT: Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad ist dieser sehr instabil.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVISO: Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
WARNING 11C-120 1K LCSS Power Distribution RAP
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the
machine. Do not show the customer how to un-dock the LCSS. WARNING
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant
détacher la trieuse/agrafeuse. alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
AVVERTENZA: fare attenzione a non destabilizzare il modulo della pinzatrice/impilatore AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
da 2000 fogli. Quando è sganciato dalla macchina, il modulo è instabile: non mostrare al rete. L'elettricità può causare infortuni o morte.
cliente come sganciarlo.
VORSICHT: Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
ist dieser sehr instabil. alterna. La electricidad puede causar lesiones e incluso la muerte.
AVISO: Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. 11F-120 1K LCSS PWB Damage RAP
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
can cause death or injury. Moving parts can cause injury.
DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Les pièces mobiles peuvent également présenter un danger.
Les pièces mobiles peuvent également présenter un danger.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
11G-120 Copy Damage in the 1K LCSS RAP
Chain 11-120 - 1K LCSS
11-300-120, 11-302-120, 11-303-120 Interlocks RAP WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
WARNING can cause death or injury. Moving parts can cause injury.
Take care not to topple the LCSS. The LCSS is unstable when un-docked from the DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
machine. Do not show the customer how to un-dock the LCSS. d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
DANGER: Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
pas stable lorsqu'elle est détachée de la machine. Ne pas montrer au client comment Les pièces mobiles peuvent également présenter un danger.

Translation of Warnings xxx WorkCentre 5687 Family
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Les pièces mobiles peuvent également présenter un danger.
morte e azionare parti della macchina che possono causare lesioni personali. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- morte e azionare parti della macchina che possono causare lesioni personali.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
11H-120 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING 11F-130 Mis-Registration in Stapled and Unstapled Sets RAP
can cause death or injury. Moving parts can cause injury. WARNING
DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali- can cause death or injury. Moving parts can cause injury.
mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. DANGER:Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
Les pièces mobiles peuvent également présenter un danger. d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Les pièces mobiles peuvent également présenter un danger.
morte e azionare parti della macchina che possono causare lesioni personali. AVVERTENZA:Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT:Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVISO:Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
Chain 11-130 - HCSS corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
11C-130 HCSS Power Distribution RAP puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
Chain 11-170 - HCSS BM
WARNING 11-061-170, 11-416-170 HCSS BM Creasing RAP
DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant WARNING
alternatif. L'électricité peut entraîner des blessures graves voire mortelles. Keep away from the crease blade mechanism when working in close proximity to the
AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della booklet maker when the machine is powered on. The crease blade mechanism activates
rete. L'elettricità può causare infortuni o morte. quickly and with great force.
VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen. DANGER: Ne pas s'approcher du méchanisme de la lame de pliage lors d'une activité à
proximité de la plieuse/brocheuse pendant que la machine est sous tension. Ce mécan-
alterna. La electricidad puede causar lesiones e incluso la muerte. isme s'active rapidement et avec force.
AVVERTENZA: Quando la macchina è accesa, tenersi a debita distanza dalla lama di pie-
gatura mentre si opera in prossimità della stazione libretto. Il meccanismo della lama di
11E-130 Copy Damage in the HCSS RAP
piegatura si attiva con velocità e forza notevoli.
VORSICHT: Wenn bei eingeschaltetem Gerät nahe am Booklet Maker gearbeitet wird,
WARNING von der Schneidevorrichtung fernhalten. Die Schneidevorrichtung wird schnell und mit
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity viel Druck ausgelöst.
can cause death or injury. Moving parts can cause injury. AVISO: Manténgase apartado del mecanismo de la cuchilla hendedora cuando trabaje
DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon junto al realizador de folletos si la máquina está encendida. Dicho mecanismo se activa
d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali- de forma rápida y con mucha fuerza.

WorkCentre 5687 Family xxxi Translation of Warnings
WARNING und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
customer supply, while performing tasks that do not need electricity. Electricity can corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
cause death or injury. Moving parts can cause injury. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- 11C-170 HCSS BM Power Distribution RAP
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- WARNING
telles. Les pièces mobiles peuvent également présenter un danger. Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr rete. L'elettricità può causare infortuni o morte.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de alterna. La electricidad puede causar lesiones e incluso la muerte.
11G-170 Copy Damage in the HCSS BM RAP
11-062-170 HCSS BM Crease Roll Failure RAP
WARNING
Keep away from the crease blade mechanism when working in close proximity to the
booklet maker when the machine is powered on. The crease blade mechanism activates DANGER:Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
quickly and with great force.
mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
DANGER: Ne pas s'approcher du méchanisme de la lame de pliage lors d'une activité à
isme s'active rapidement et avec force. AVVERTENZA:Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
AVVERTENZA: Quando la macchina è accesa, tenersi a debita distanza dalla lama di pie-
gatura mentre si opera in prossimità della stazione libretto. Il meccanismo della lama di
VORSICHT:Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
VORSICHT: Wenn bei eingeschaltetem Gerät nahe am Booklet Maker gearbeitet wird, und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
von der Schneidevorrichtung fernhalten. Die Schneidevorrichtung wird schnell und mit
AVISO:Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
viel Druck ausgelöst.
AVISO: Manténgase apartado del mecanismo de la cuchilla hendedora cuando trabaje
junto al realizador de folletos si la máquina está encendida. Dicho mecanismo se activa
de forma rápida y con mucha fuerza. 11H-170 Mis-Registration in Stapled and Unstapled Sets RAP
WARNING WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
DANGER:Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon
d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali-
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles.
AVVERTENZA:Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
VORSICHT:Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr

Translation of Warnings xxxii WorkCentre 5687 Family
AVISO:Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
Chain 11-171 - HVF RAPs telles. Les pièces mobiles peuvent également présenter un danger.
11-024-171, 11-026-171 Paddle Roller Position RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-061-171, 11-416-171 HVF BM Creasing RAP
morte e azionare parti della macchina che possono causare lesioni personali. Keep away from the crease blade mechanism when working in close proximity to the
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr booklet maker when the machine is powered on. The crease blade mechanism activates
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- quickly and with great force.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER: Ne pas s'approcher du méchanisme de la lame de pliage lors d'une activité à
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de proximité de la plieuse/brocheuse pendant que la machine est sous tension. Ce mécan-
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad isme s'active rapidement et avec force.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVVERTENZA: Quando la macchina è accesa, tenersi a debita distanza dalla lama di pie-
11-044-171 to 11-047-171 Punch Head Position RAP gatura mentre si opera in prossimità della stazione libretto. Il meccanismo della lama di
WARNING VORSICHT: Wenn bei eingeschaltetem Gerät nahe am Booklet Maker gearbeitet wird,
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the von der Schneidevorrichtung fernhalten. Die Schneidevorrichtung wird schnell und mit
viel Druck ausgelöst.
cause death or injury. Moving parts can cause injury. AVISO: Manténgase apartado del mecanismo de la cuchilla hendedora cuando trabaje
junto al realizador de folletos si la máquina está encendida. Dicho mecanismo se activa
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas de forma rápida y con mucha fuerza.
telles. Les pièces mobiles peuvent également présenter un danger. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa customer supply, while performing tasks that do not need electricity. Electricity can
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o cause death or injury. Moving parts can cause injury.
morte e azionare parti della macchina che possono causare lesioni personali. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. telles. Les pièces mobiles peuvent également présenter un danger.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. morte e azionare parti della macchina che possono causare lesioni personali.
11-056-171, 11-057-171 PPI Bottom Plate RAP VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
customer supply, while performing tasks that do not need electricity. Electricity can corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad

WorkCentre 5687 Family xxxiii Translation of Warnings
11-062-171 HVF BM Crease Roll Failure RAP VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
Keep away from the crease blade mechanism when working in close proximity to the AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
booklet maker when the machine is powered on. The crease blade mechanism activates corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
quickly and with great force. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
DANGER: Ne pas s'approcher du méchanisme de la lame de pliage lors d'une activité à 11-065-171, 11-383-171 HVF BM Backstop Failure RAP
isme s'active rapidement et avec force. WARNING
AVVERTENZA: Quando la macchina è accesa, tenersi a debita distanza dalla lama di pie- Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
gatura mentre si opera in prossimità della stazione libretto. Il meccanismo della lama di customer supply, while performing tasks that do not need electricity. Electricity can
piegatura si attiva con velocità e forza notevoli. cause death or injury. Moving parts can cause injury.
VORSICHT: Wenn bei eingeschaltetem Gerät nahe am Booklet Maker gearbeitet wird, DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
von der Schneidevorrichtung fernhalten. Die Schneidevorrichtung wird schnell und mit don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
viel Druck ausgelöst. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Manténgase apartado del mecanismo de la cuchilla hendedora cuando trabaje telles. Les pièces mobiles peuvent également présenter un danger.
junto al realizador de folletos si la máquina está encendida. Dicho mecanismo se activa AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
de forma rápida y con mucha fuerza. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
telles. Les pièces mobiles peuvent également présenter un danger. 11-066-171, 11-384-171 HVF BM Tamper Failure RAP
11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

Translation of Warnings xxxiv WorkCentre 5687 Family
11-083-171, 11-440-171 to 11-443-171 Paper Pusher RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
customer supply while performing tasks that do not need electricity. Electricity can erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
telles. Les pièces mobiles peuvent également présenter un danger. 11-140-171, 11-142-171 HVF Bin 1 Exit Sensor RAP
11-100-171, 11-101-171 HVF Entry Sensor RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-157-171, 11-161-171 HVF Buffer Position Sensor RAP
11-130-171, 11-132-171 HVF Top Exit Sensor RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xxxv Translation of Warnings
11-158-171, 11-160-171, 162, 163-171 HVF BM Entry RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-173-171 to 11-177-171 HVF Offset Unit RAP
11-164-171, 11-165-171 HVF Buffer Path RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-180-171, 11-182-171 HVF BM Exit Jam RAP
11-172-171 HVF BM Compiler Exit Jam RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

Translation of Warnings xxxvi WorkCentre 5687 Family
11-183-171, 11-184-171 HVF BM Paper Jam RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-191-171, 11-193-171, 11-194-171, 11-196-171 Inserter Paper Jam RAP
11-185-171 to 11-187-171 Tri-Folder Exit Sensor and Assist Sensor RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-198-171, 11-199-171 HVF Paper Jam RAP
11-188-171, 11-189-171 HVF Nip Split RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xxxvii Translation of Warnings
11-300-171, 11-302-171, 11-303-171 HVF Docking and Interlock RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-371-171 to 11-377-171 HVF Stapler Position and Priming RAP
11-306-171, 11-309-171 HVF Inserter Interlock RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-380-171 HVF Punch Unit Paper Edge Detect RAP
11-307-171, 11-308-171 HVF Tri-folder Interlock RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

Translation of Warnings xxxviii WorkCentre 5687 Family
11-392-171 to 11-395-171 HVF Front Tamper Tray RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-415-171 HVF BM Crease Roll Gate Home RAP
11-396-171 to 11-399-171 HVF Rear Tamper Tray RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-417-171, 11-418-171 HVF BM Flapper RAP
11-403-171, 11-413-171, 11-414-171 HVF BM Staple Head 2 and Stapler Module RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xxxix Translation of Warnings
11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11-463-171, 11-464-171 HVF BM +24V Failure RAP
morte e azionare parti della macchina che possono causare lesioni personali. Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de rete. L'elettricità può causare infortuni o morte.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen.
11-451-171 to 11-455-171 HVF Ejector Roll & Lower Paddle RAP
11-465-171 to 11-468-171 Paddle Unit Position RAP
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the WARNING
cause death or injury. Moving parts can cause injury. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
telles. Les pièces mobiles peuvent également présenter un danger. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr morte e azionare parti della macchina che possono causare lesioni personali.
11-460-171 to 11-462-171 HVF Bin 1 Position RAP
11-473-171 to 11-478-171 Support Finger Position RAP
WARNING

Translation of Warnings xl WorkCentre 5687 Family
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o telles. Les pièces mobiles peuvent également présenter un danger.
11-479-171 HVF PPI Paper Length Fault RAP corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING 11C-171 HVF BM Bin 2 Failure RAP
customer supply, while performing tasks that do not need electricity. Electricity can WARNING
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- customer supply, while performing tasks that do not need electricity. Electricity can
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas cause death or injury. Moving parts can cause injury.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
11A-171 HVF Power Distribution RAP corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING 11E-171 Copy Damage in the HVF BM RAP
DANGER: Prendre des précautions lors du relevé de la tension de la prise de courant
WARNING
alternatif. L'électricité peut entraîner des blessures graves voire mortelles. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
rete. L'elettricità può causare infortuni o morte. cause death or injury. Moving parts can cause injury.
VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
11B-171 HVF BM to Machine Communications Interface and BM Present RAP

WorkCentre 5687 Family xli Translation of Warnings
11F-171 Mis-Registration in Stapled and Unstapled Sets RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11J-171 Inserter Paper Sensing and +5V Supply RAP
11G-171 HVF BM Poor Stacking RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11K-171 HVF Initialization Failure RAP
11H-171 Pause to Unload (PTU) RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

Translation of Warnings xlii WorkCentre 5687 Family
11L-171 Tri-Folder Not Detected RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. 11P-171 Buffer Clamp RAP
11M-171 Curl Suppressor Position RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. Chain 14 RAPs
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 14-110 Scan Carriage Home Sensor Entry RAP
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- customer's supply, while performing tasks that do not need electricity. Electricity can
11N-171 Chad Bin Present and Bin Full RAP telles. Les pièces mobiles peuvent également présenter un danger.

WorkCentre 5687 Family xliii Translation of Warnings
14-110A Scan Carriage Home Sensor RAP (32-55 ppm) RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
customer's supply, while performing tasks that do not need electricity. Electricity can erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
telles. Les pièces mobiles peuvent également présenter un danger. 14-703 to 14-706, 712, 714, 716, 718 Failure To Calibrate Entry RAP
morte e azionare parti della macchina che possono causare lesioni personali. Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr can cause death or injury. Moving parts can cause injury.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de Les pièces mobiles peuvent également présenter un danger.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. può causare infortuni o morte e azionare parti della macchina che possono causare
14-110B Scan Carriage Home Sensor RAP (65-75 ppm) lesioni personali.</
VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan-
WARNING nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet-
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the zungsgefahr.
customer's supply, while performing tasks that do not need electricity. Electricity can AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- 14-703A to 14-706A, 712A, 714A, 716A, 718A Failure To Calibrate RAP (32-55 ppm)
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa customer supply, while performing tasks that do not need electricity. Electricity can
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o cause death or injury. Moving parts can cause injury.
morte e azionare parti della macchina che possono causare lesioni personali. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. telles. Les pièces mobiles peuvent également présenter un danger.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
14-310 CCD PWB Not Detected RAP (32-55 ppm) VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
customer's supply, while performing tasks that do not need electricity. Electricity can corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad

Translation of Warnings xliv WorkCentre 5687 Family
14-703B to 14-706B, 712B, 714B Failure To Calibrate RAP (65-75 ppm) DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr 14B Scanning Document Size Entry (32-55 ppm) RAP
Take care, a hazardous voltage is present at the output of the exposure lamp inverter.
Electricity can cause death or injury. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
DANGER:Faire attention, une tension électrique dangereuse est
présente au niveau de la sortie de l'inverseur de la lampe d'exposition.
AVVERTENZA:fare attenzione alla carica elettrica di uscita dell'invertitore della lampada
di esposizione. L'elettricità può causare infortuni o morte.
VORSICHT:Achtung: Spannung am Ausgang des Belichtungslampeninverters. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
AVISO:Tenga cuidado; hay tensión peligrosa en la salida del inversor de la und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
lámpara de exposición. La electricidad puede causar lesiones e incluso
la muerte.
Do not install a fuse of a different type or rating. Installing the wrong type or rating of 14C Scanning Document Size RAP (65-75 ppm)
DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque WARNING
de surchauffe voire d'incendie. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fus- customer supply, while performing tasks that do not need electricity. Electricity can
ibile di tipo o carica diversi da quelli esistenti. cause death or injury. Moving parts can cause injury.
VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
installieren - Überhitzungs- und Brandgefahr. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
distinto puede producir sobrecalentamiento y el riesgo de incendio. telles. Les pièces mobiles peuvent également présenter un danger.
14A Scanning Document Size Entry RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family xlv Translation of Warnings
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de WARNING
Do not remove the battery from the NC PWB. Danger of explosion if the battery is
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. installed incorrectly.
14D Exposure Lamp Failure RAP (32-55 ppm) DANGER : Ne pas retirer la batterie de la carte réseau. Une explosion peut survenir si la
batterie n'est pas installée correctement.
WARNING AVVERTENZA: non rimuovere la batteria dal PWB NC: si rischiano esplosioni se la bat-
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the teria non viene reinstallata correttamente.
VORSICHT: Batterie vom NC-PWB nicht entfernen. Ist die Batterie nicht richtig eing-
cause death or injury. Moving parts can cause injury. esetzt, besteht Explosionsgefahr.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- AVISO: No quite la batería de la PWB del controlador de red. Existe peligro de explosión
si la batería se instala incorrectamente.
telles. Les pièces mobiles peuvent également présenter un danger. WARNING
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o customer supply, while performing tasks that do not need electricity. Electricity can
morte e azionare parti della macchina che possono causare lesioni personali. cause death or injury. Moving parts can cause injury.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de telles. Les pièces mobiles peuvent également présenter un danger.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
WARNING
Electricity can cause death or injury. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
DANGER:Faire attention, une tension électrique dangereuse est AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
présente au niveau de la sortie de l'inverseur de la lampe d'exposition.
AVVERTENZA:fare attenzione alla carica elettrica di uscita dell'invertitore della lampada puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
di esposizione. L'elettricità può causare infortuni o morte.
OF RAPs
VORSICHT:Achtung: Spannung am Ausgang des Belichtungslampeninverters.
OF3 Dead Machine RAP
AVISO:Tenga cuidado; hay tensión peligrosa en la salida del inversor de la
lámpara de exposición. La electricidad puede causar lesiones e incluso WARNING
la muerte.
Only use the correct plug to connect a power lead to a power outlet.
WARNING DANGER : Toujours utiliser la fiche appropriée pour connecter le cordon d'alimentation
Do not install a fuse of a different type or rating. Installing the wrong type or rating of à la prise.
AVVERTENZA: Usare la spina corretta per connettere il cavo elettrico alla presa.
DANGER : Ne pas installer de fusible de type ou de calibre différent. Il existe un risque
VORSICHT: Nur Netzkabel mit dem für die vorhandenen Netzsteckdose geeigneten
de surchauffe voire d'incendie.
Netzstecker verwenden.
AVVERTENZA: per evitare rischi di surriscaldamento o d'incendio, non installare un fus-
AVISO: Utilice solamente un enchufe apropiado para conectar el cable de alimentación a
ibile di tipo o carica diversi da quelli esistenti. la toma de corriente.
VORSICHT: Keine Sicherungen anderer Art oder anderer Leistung auf dem IOT-PWB OF5 Boot Up Failure RAP
AVISO: No instale un fusible de potencia o tipo distinto. Un fusible de potencia o tipo WARNING
distinto puede producir sobrecalentamiento y el riesgo de incendio.
Chain 16 RAPs
16A Network Controller RAP cause death or injury. Moving parts can cause injury.

Translation of Warnings xlvi WorkCentre 5687 Family
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa Take care during this procedure. Sharp edges may be present that can cause injury.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
peut entraîner des blessures.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. senti oggetti con bordi taglienti pericolosi.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
die scharfen Kanten entstehen.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
podrían producir lesiones.
OF7 IOT PWB Diagnostics RAP
WARNING
WARNING Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the DANGER : Prendre des précautions lors du relevé de la tension de la prise de courant
customer supply, while performing tasks that do not need electricity. Electricity can alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
cause death or injury. Moving parts can cause injury. AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- rete. L'elettricità può causare infortuni o morte.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen
telles. Les pièces mobiles peuvent également présenter un danger. alterna. La electricidad puede causar lesiones e incluso la muerte.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER : Prendre des précautions lors du relevé de la tension de la prise de courant
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de rete. L'elettricità può causare infortuni o morte.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVISO: Tenga cuidado al medir la tensión de la línea de alimentación de corriente
OF10 Intermittent Failure RAP alterna. La electricidad puede causar lesiones e incluso la muerte.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the customer supply, while performing tasks that do not need electricity. Electricity can
customer supply, while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury.
cause death or injury. Moving parts can cause injury. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Les pièces mobiles peuvent également présenter un danger.
telles. Les pièces mobiles peuvent également présenter un danger. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad

WorkCentre 5687 Family xlvii Translation of Warnings
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
WARNING AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
customer supply, while performing tasks that do not need electricity. Electricity can puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
cause death or injury. Moving parts can cause injury. OF12 Output Device Undocked RAP
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas WARNING
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
telles. Les pièces mobiles peuvent également présenter un danger. customer supply, while performing tasks that do not need electricity. Electricity can
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa cause death or injury. Moving parts can cause injury.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
morte e azionare parti della macchina che possono causare lesioni personali. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- telles. Les pièces mobiles peuvent également présenter un danger.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad morte e azionare parti della macchina che possono causare lesioni personali.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas OF13 Convenience stapler RAP
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o DANGER : Prendre des précautions lors du relevé de la tension de la prise de courant
morte e azionare parti della macchina che possono causare lesioni personali. alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr AVVERTENZA: Procedere con cautela durante la misurazione della tensione CA della
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- rete. L'elettricità può causare infortuni o morte.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVISO: Tenga cuidado al medir la tensión de la línea de alimentación de corriente
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad alterna. La electricidad puede causar lesiones e incluso la muerte.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. OF14 Extensibel Interface Platform RAP
WARNING
customer supply, while performing tasks that do not need electricity. Electricity can Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
DANGER : Prendre des précautions lors du relevé de la tension de la prise de courant
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- alternatif. L'électricité peut entraîner des blessures graves voire mortelles.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- rete. L'elettricità può causare infortuni o morte.
VORSICHT: Bei der Netzspannungsprüfung stets vorsichtig vorgehen

Translation of Warnings xlviii WorkCentre 5687 Family
3 Image Quality RAPs WARNING
Image Quality Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
IQ3 Xerographic RAP customer supply, while performing tasks that do not need electricity. Electricity can
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
morte e azionare parti della macchina che possono causare lesioni personali. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de Take care during this procedure. Sharp edges may be present that can cause injury.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. peut entraîner des blessures.
WARNING AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
Follow the service procedure exactly as written. Use of controls or adjustments other senti oggetti con bordi taglienti pericolosi.
than those specified in this manual, may result in an exposure to invisible laser radia- VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
tion. During servicing, the invisible laser radiation can cause eye damage if looked at die scharfen Kanten entstehen.
directly. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
DANGER : Les procédures de dépannage doivent être suivies à la lettre. Si les réglages podrían producir lesiones.
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y REP 1.2 Wiring Harness Repairs
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des
lésions oculaires s'il est observé directement. WARNING
AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale can cause death or injury. Moving parts can cause injury.
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di
don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles.
servizio.
VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità
può causare infortuni o morte e azionare parti della macchina che possono causare
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser-
lesioni personali.</
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende
Augenschäden verursachen. VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan-
AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet-
zungsgefahr.
controles o ajustes no especificados en este manual puede tener como resultado la
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad
radiación de láser invisible puede causar daños en los ojos si se mira directamente a puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
ella. WARNING
4 Repairs and Adjustments Do not attempt any repairs to the power cord or safety ground harness/conductor.
Chain 1 REPs DANGER : Ne pas tenter de réparer le faisceau/conducteur de mise à la masse ou du
REP 1.1 Power and Control Assembly cordon d'alimentation.

WorkCentre 5687 Family xlix Translation of Warnings
AVVERTENZA: non eseguire riparazioni sul cavo dell'alimentazione o sul conduttore di cause death or injury. Moving parts can cause injury.
terra di sicurezza. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
VORSICHT: Keine Reparaturen am Netzkabel oder am Schutzleiter vornehmen. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
AVISO: No intente reparar el cable de alimentación ni el conductor/mazo de tierra de d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
protección. telles. Les pièces mobiles peuvent également présenter un danger.
REP 1.3 Molex SL Connectors AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. REP 1.6 Hirose DF11 Connectors
REP 1.4 Male Hirose DF1B Connectors AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. REP 1.7 AMP CT Connectors
REP 1.5 AMP EI Connectors AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

Translation of Warnings l WorkCentre 5687 Family
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 1.8 Door Interlock Switch puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
WARNING Take care during this procedure. Sharp edges may be present that can cause injury.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
customer supply, while performing tasks that do not need electricity. Electricity can peut entraîner des blessures.
cause death or injury. Moving parts can cause injury. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- senti oggetti con bordi taglienti pericolosi.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa podrían producir lesiones.
REP 1.10 HVPS
WARNING
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de customer supply, while performing tasks that do not need electricity. Electricity can
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
Take care during this procedure. Sharp edges may be present that can cause injury. telles. Les pièces mobiles peuvent également présenter un danger.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
peut entraîner des blessures. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- morte e azionare parti della macchina che possono causare lesioni personali.
senti oggetti con bordi taglienti pericolosi. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
die scharfen Kanten entstehen. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
podrían producir lesiones. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 1.9 LVPS and Base Module puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING

WorkCentre 5687 Family li Translation of Warnings
REP 1.11 Molex Mini-Fit Junior Connectors corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING REP 2.2 User Interface Touch Screen
Take care during this procedure. Sharp edges may be present that can cause injury.
REP 2.3 User Interface PWB
WARNING
senti oggetti con bordi taglienti pericolosi. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
podrían producir lesiones. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
Chain 2 REPs
REP 2.1 User Interface Assembly
Chain 3 REPs
REP 3.1 IOT PWB
WARNING

Translation of Warnings lii WorkCentre 5687 Family
telles. Les pièces mobiles peuvent également présenter un danger. Chain 4 REPS
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa REP 4.1A Main Drive Module (32-55 ppm)
REP 3.2 Image Processing Module PWB’s telles. Les pièces mobiles peuvent également présenter un danger.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de senti oggetti con bordi taglienti pericolosi.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. die scharfen Kanten entstehen.
REP 3.3 Image Processing PWB Software Module AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
WARNING REP 4.1B Main Drive Module (65-75 ppm)

WorkCentre 5687 Family liii Translation of Warnings
http://
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply, while performing tasks that do not need electricity. Electricity can
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de cause death or injury. Moving parts can cause injury.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
peut entraîner des blessures. morte e azionare parti della macchina che possono causare lesioni personali.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
senti oggetti con bordi taglienti pericolosi.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
podrían producir lesiones. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
REP 4.2A Main Drive PWB (32-55 ppm) WARNING
WARNING
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
telles. Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 4.3A Main Drive Belt and Drive Gears and Idlers (32-55 ppm)
REP 4.2B Main Drive PWB (65-75 ppm) WARNING
WARNING

Translation of Warnings liv WorkCentre 5687 Family
REP 4.3B Main Drive Belts and Drive gears (65-75 ppm) puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- die scharfen Kanten entstehen.
Chain 5 REPs
REP 5.1 Top Cover Assembly
WARNING
WARNING don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
Take care during this procedure. Sharp edges may be present that can cause injury. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants telles. Les pièces mobiles peuvent également présenter un danger.
peut entraîner des blessures. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
senti oggetti con bordi taglienti pericolosi. morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
die scharfen Kanten entstehen. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
podrían producir lesiones. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
REP 4.4 Photoreceptor Drive Gear corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING REP 5.2 Top Access Cover Assembly
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
nt également présenter un danger. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa d'alimentation électrique. L'électricité peut entraîner des blessures graves voire

WorkCentre 5687 Family lv Translation of Warnings
telles. Les pièces mobiles peuvent également présenter un danger. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa telles. Les pièces mobiles peuvent également présenter un danger.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
morte e azionare parti della macchina che possono causare lesioni personali. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
REP 5.3 Feed Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 5.5 Baffle Assembly
WARNING
REP 5.4 Input Tray Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING

Translation of Warnings lvi WorkCentre 5687 Family
REP 5.6 Takeaway Roll Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. REP 5.8 Takeaway and CVT Sensor
WARNING
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad cause death or injury. Moving parts can cause injury.
REP 5.7 Duplex Solenoid puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. REP 5.9 Length Detect Sensors
WARNING

WorkCentre 5687 Family lvii Translation of Warnings
telles. Les pièces mobiles peuvent également présenter un danger. REP 5.12 DADH Counterbalance
REP 5.10 Registration Sensor AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
Do not remove the DADH while the DADH is lowered. In the lowered position the coun-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o terbalance springs are compressed and can cause injury when released.
DANGER : Ne pas retirer le CAD alors qu'il est en position basse. Dans cette position,
les ressorts compensateurs sont compressés et peuvent entraîner des blessures s'ils
se relâchent.
AVVERTENZA: non rimuovere l'alimentatore automatico documenti quando è
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de abbassato. In questa posizione, le molle del contrappeso sono compresse e possono
causare lesioni al rilascio.
VORSICHT: Vorlageneinzug nicht in abgesenkter Position entfernen. Bei abgesenktem
REP 5.11 Exit Sensor
Vorlageneinzug sind die Ausgleichsfedern zusammengedrückt und können bei Fre-
igabe Verletzungen verursachen.
WARNING AVISO: No quite el alimentador de documentos automático si está bajado. Cuando está
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the bajado, los resortes de contrapeso están comprimidos y pueden causar lesiones al
customer supply, while performing tasks that do not need electricity. Electricity can soltarse.
WARNING
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
telles. Les pièces mobiles peuvent également présenter un danger. peut entraîner des blessures.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o senti oggetti con bordi taglienti pericolosi.
morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr die scharfen Kanten entstehen.

Translation of Warnings lviii WorkCentre 5687 Family
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. telles. Les pièces mobiles peuvent également présenter un danger.
REP 5.13 Exit Roll Assembly AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. REP 5.16 Document Width Sensor
REP 5.14 Feed Roll Assembly AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. REP 5.17 Input Tray Static Eliminator
REP 5.15 Duplex Gate, CVT Roll and CVT Motor, Drive Belt AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family lix Translation of Warnings
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Vorlageneinzug nicht in abgesenkter Position entfernen. Bei abgesenktem
REP 5.18 Exit Roll Idler Vorlageneinzug sind die Ausgleichsfedern zusammengedrückt und können bei Fre-
igabe Verletzungen verursachen.
WARNING AVISO: No quite el alimentador de documentos automático si está bajado. Cuando está
bajado, los resortes de contrapeso están comprimidos y pueden causar lesiones al
soltarse.
cause death or injury. Moving parts can cause injury. WARNING
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- Take care during this procedure. Sharp edges may be present that can cause injury.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- peut entraîner des blessures.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa senti oggetti con bordi taglienti pericolosi.
morte e azionare parti della macchina che possono causare lesioni personali. die scharfen Kanten entstehen.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
WARNING
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Use safe handling procedures when removing the module, GP 16. The module is heavy.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait,
REP 5.19 DADH Removal GP 16.
AVVERTENZA: Seguire procedure di maneggio sicuro per la rimozione del modulo GP
WARNING 16 in quanto esso è pesante.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Modul GP 16 ist schwer. Beim Austauschen des Moduls entsprechende
customer supply, while performing tasks that do not need electricity. Electricity can Sicherheitsvorkehrungen treffen.
cause death or injury. Moving parts can cause injury. AVISO: Siga métodos de manipulación seguros para quitar el módulo GP 16. Es un
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- módulo pesado.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas REP 5.20 Mylar Guide Strip
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
morte e azionare parti della macchina che possono causare lesioni personali. cause death or injury. Moving parts can cause injury.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
Do not remove the DADH while the DADH is lowered. In the lowered position the coun- VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
terbalance springs are compressed and can cause injury when released. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
DANGER : Ne pas retirer le CAD alors qu'il est en position basse. Dans cette position, und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
les ressorts compensateurs sont compressés et peuvent entraîner des blessures s'ils AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
se relâchent. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
AVVERTENZA: non rimuovere l'alimentatore automatico documenti quando è
abbassato. In questa posizione, le molle del contrappeso sono compresse e possono
causare lesioni al rilascio.

Translation of Warnings lx WorkCentre 5687 Family
Chain 6 REPs podrían producir lesiones.
REP 6.1 ROS REP 7.2 Tray 3 and Tray 4 Removal
WARNING WARNING
Avoid exposure to laser beam. Invisible laser radiation. Take care during this procedure. Sharp edges may be present that can cause injury.
DANGER : Eviter toute exposition au faisceau laser. Radiation laser invisible. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
AVVERTENZA: Evitare l'esposizione al fascio laser. Radiazioni laser invisibili. peut entraîner des blessures.
VORSICHT: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
Laserstrahlung. senti oggetti con bordi taglienti pericolosi.
AVISO: Evite la exposición al rayo láser. Radiación de láser invisible. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
WARNING
REP 7.3 Tray 3 and Tray 4 Elevator Motor
WARNING
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità
lesioni personali.</ cause death or injury. Moving parts can cause injury.
VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet-
zungsgefahr.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
Take care during this procedure. Sharp edges may be present that can cause injury. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
peut entraîner des blessures. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
senti oggetti con bordi taglienti pericolosi. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
die scharfen Kanten entstehen. WARNING
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que Take care during this procedure. Sharp edges may be present that can cause injury.
Chain 7 REPs peut entraîner des blessures.
REP 7.1 Tray 1 and Tray 2 Removal AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
WARNING VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
Take care during this procedure. Sharp edges may be present that can cause injury. die scharfen Kanten entstehen.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
peut entraîner des blessures. podrían producir lesiones.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- REP 7.4 Tray 3 and Tray 4 Elevator Cables
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch WARNING
die scharfen Kanten entstehen. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que customer supply, while performing tasks that do not need electricity. Electricity can

WorkCentre 5687 Family lxi Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 7.6 Tray 1 and Tray 2 Paper Guides
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- REP 7.7 Tray 3 and Tray 4 Limit and Stack Height Sensor
podrían producir lesiones. cause death or injury. Moving parts can cause injury.
REP 7.5 Bypass Tray and Left Hand Door Assembly DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-

Translation of Warnings lxii WorkCentre 5687 Family
REP 7.8 Tray 3 and Tray 4 Stack Limiter WARNING
WARNING DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the peut entraîner des blessures.
customer supply, while performing tasks that do not need electricity. Electricity can AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
REP 7.10 HCF Control PWB
WARNING
WARNING telles. Les pièces mobiles peuvent également présenter un danger.
Take care during this procedure. Sharp edges may be present that can cause injury. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
senti oggetti con bordi taglienti pericolosi. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
die scharfen Kanten entstehen. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
REP 7.9 Tray 3 and Tray 4 Home Switch REP 7.11 Tray 3 and Tray 4 Elevator Damper and Gears
WARNING WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
customer supply, while performing tasks that do not need electricity. Electricity can customer supply, while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
telles. Les pièces mobiles peuvent également présenter un danger. telles. Les pièces mobiles peuvent également présenter un danger.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
morte e azionare parti della macchina che possono causare lesioni personali. morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.

WorkCentre 5687 Family lxiii Translation of Warnings
REP 7.12 Tray 1 and Tray 2 Paper Size Cams
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 7.14 Tray 5 Stack Height Sensor
REP 7.13 Tray 5 Empty Sensor
WARNING

Translation of Warnings lxiv WorkCentre 5687 Family
REP 7.15 Tray 5 Down Sensor puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. REP 7.17 Tray 5 Upper Limit Switch
WARNING
REP 7.16 Tray 5 Elevator Motor Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. REP 7.18 Tray 5 Down Limit Switch
WARNING

WorkCentre 5687 Family lxv Translation of Warnings
WARNING
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Take care not to topple Tray 5.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Tray 5 is unstable when undocked from the machine.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Do not show the customer how to undock Tray 5.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de DANGER : Attention à ne pas faire tomber le magasin 5. Le magasin 5 n’est pas stable
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad lorsqu’il est détaché de la machine. Ne pas montrer au client comment détacher le
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. magasin 5.
WARNING AVVERTENZA: Fare attenzione a non destabilizzare il vassoio 5. Quando è sganciato
Take care during this procedure. Sharp edges may be present that can cause injury. dalla macchina, questo vassoio è instabile: non mostrare al cliente come sganciarlo.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants VORSICHT: Behälter 5 nicht umstoßen.Der Behälter ist nach der Trennung vom Gerät
sehr instabil.Benutzer nicht im Trennen des Behälters vom Gerät einweisen.
AVISO: Tenga cuidado de que no se caiga la bandeja 5.Cuando no está acoplada a la
máquina, la bandeja 5 es inestable.No le muestre al cliente como desacoplar la bandeja
5.
die scharfen Kanten entstehen. Chain 8 REPs
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 8.1 Tray 1 and Tray 2 Paper Feed Assembly
REP 7.19 Un-docking and Docking Tray 5
WARNING
WARNING customer supply, while performing tasks that do not need electricity. Electricity can
customer supply, while performing tasks that do not need electricity. Electricity can DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
morte e azionare parti della macchina che possono causare lesioni personali. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad WARNING
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. Take care during this procedure. Sharp edges may be present that can cause injury.
WARNING DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
Take care during this procedure. Sharp edges may be present that can cause injury. peut entraîner des blessures.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-

Translation of Warnings lxvi WorkCentre 5687 Family
REP 8.2 Tray 3 Paper Feed Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 8.4 Registration Transport
WARNING
REP 8.3 Tray 4 Paper Feed Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 8.5 Registration Clutch
WARNING

WorkCentre 5687 Family lxvii Translation of Warnings
REP 8.7 Duplex Transport
REP 8.6 Registration Sensor and Wait Sensor (35-55ppm)
WARNING
WARNING
Take care during this procedure. Motors will become hot during normal operation.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- DANGER : Exécuter cette procédure avec précaution. Les moteurs peuvent devenir très
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. chauds en fonctionnement normal.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad molto durante il funzionamento.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, da Motoren im Normalbetrieb heiß

Translation of Warnings lxviii WorkCentre 5687 Family
REP 8.8 Duplex Motor and Drive Belts d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
WARNING AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
customer supply, while performing tasks that do not need electricity. Electricity can morte e azionare parti della macchina che possono causare lesioni personali.
cause death or injury. Moving parts can cause injury. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
morte e azionare parti della macchina che possono causare lesioni personali. Take care during this procedure. Sharp edges may be present that can cause injury.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
WARNING AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
Take care during this procedure. Sharp edges may be present that can cause injury. podrían producir lesiones.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants REP 8.10 Tray 3 and 4 Transport Motor
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- WARNING
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch customer supply, while performing tasks that do not need electricity. Electricity can
die scharfen Kanten entstehen. cause death or injury. Moving parts can cause injury.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
chauds en fonctionnement normal. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano
werden können.
AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem- corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 8.9 Bypass Tray Feed Solenoid
WARNING

WorkCentre 5687 Family lxix Translation of Warnings
REP 8.11 Tray 3 and Tray 4 Transport Drive Gear puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. REP 8.13 Tray 3 Transport Assembly
WARNING
REP 8.12 Tray 1 and Tray 2 Transport Drive Belt puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
morte e azionare parti della macchina che possono causare lesioni personali. REP 8.14 Tray 3 Feed Sensor Actuator
WARNING

Translation of Warnings lxx WorkCentre 5687 Family
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.16 Tray 1 and Tray 2 Transport Rolls and Bearings
REP 8.15 Registration Sensor (65-75ppm)
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.17 Wait Sensor (65-75ppm)

WorkCentre 5687 Family lxxi Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.19 Bypass Tray Feed Head
REP 8.18 Tray 1 and Tray 2 Transport Motor
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.20 Bypass Tray Drive Gear

Translation of Warnings lxxii WorkCentre 5687 Family
REP 8.21 Bypass Tray Feed Roll
WARNING WARNING
customer supply, while performing tasks that do not need electricity. Electricity can DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
cause death or injury. Moving parts can cause injury. peut entraîner des blessures.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas senti oggetti con bordi taglienti pericolosi.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
telles. Les pièces mobiles peuvent également présenter un danger. die scharfen Kanten entstehen.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o podrían producir lesiones.
morte e azionare parti della macchina che possono causare lesioni personali. REP 8.23 Bypass Tray Empty Sensor
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- WARNING
REP 8.22 Bypass Tray Retard Pad
WARNING WARNING

WorkCentre 5687 Family lxxiii Translation of Warnings
REP 8.24 Tray 1 or Tray 2 Feed Sensor puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 8.26 Drive Roll Assembly
WARNING
REP 8.25 Tray 5 Feed Sensor puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 8.27 Registration Transport Drive Belt
WARNING

Translation of Warnings lxxiv WorkCentre 5687 Family
REP 8.29 Tray 3 Takeaway Roll Assembly
REP 8.28 Tray 3 Feed Sensor
WARNING
REP 8.30 Tray 3 Transport Roll Assembly

WorkCentre 5687 Family lxxv Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.32 Duplex Sensor
REP 8.31 Tray 3 and Tray 4 Transport Roll
WARNING
chauds en fonctionnement normal.
werden können.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. peraturas durante su funcionamiento normal.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants REP 8.33 Tray 5 Transport Drive Belt

Translation of Warnings lxxvi WorkCentre 5687 Family
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.35 Tray 1 and Tray 2 Feed Rolls
REP 8.34 Tray 5 Feed Rolls
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 8.36 Tray 5 Feed Motor

WorkCentre 5687 Family lxxvii Translation of Warnings
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
REP 8.37 Tray 5 Transport Motor WARNING
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Chain 9 REPs
morte e azionare parti della macchina che possono causare lesioni personali. REP 9.1 Waste Toner Bottle Assembly
REP 8.38 Tray 5 Takeaway Roller puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
WARNING

Translation of Warnings lxxviii WorkCentre 5687 Family
REP 9.2 Developer Assembly
WARNING WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Take care during this procedure. Sharp edges may be present that can cause injury.
REP 9.4 Waste Toner Full Sensor
WARNING
REP 9.3 Ozone Fan corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING WARNING

WorkCentre 5687 Family lxxix Translation of Warnings
REP 9.5 Toner Dispense Module puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Take care when removing the latch. The latch contains a compressed spring, which can
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- cause injury when released.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER: Faites attention en déverrouillant le levier : il comporte un ressort comprimé,
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de ce qui présente un risque de blessure lors du déverrouillage.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVVERTENZA: Rimuovere il gancio con cura in quanto contiene una molla compressa
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. che può causare lesioni al rilascio.
WARNING VORSICHT: Beim Entfernen der Verriegelung mit Vorsicht vorgehen. Es ist eine unter
Take care during this procedure. Sharp edges may be present that can cause injury. Spannung stehende Feder enthalten, die bei spontaner Freisetzung Verletzungen
verursachen kann.
AVISO: Tenga cuidado al soltar el enganche. Tiene un resorte comprimido, que puede
causar alguna lesión al soltarlo.
REP 9.7 Developer Paddle
WARNING
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
REP 9.6 Xerographic Module Latch
WARNING

Translation of Warnings lxxx WorkCentre 5687 Family
REP 9.8 Transfer / Detack Harness
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 9.10 Auger Damper
REP 9.9 Erase Lamp
WARNING

WorkCentre 5687 Family lxxxi Translation of Warnings
Chain 10 REPs corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 10.1 Short Paper Path Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
WARNING
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. chauds en fonctionnement normal.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: procedere con cautela durante questa procedura. I motori si riscaldano
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad molto durante il funzionamento.
peut entraîner des blessures. REP 10.3 Inverter Motor
WARNING
podrían producir lesiones. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
REP 10.2 Inverter Assembly
WARNING
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. peut entraîner des blessures.

Translation of Warnings lxxxii WorkCentre 5687 Family
chauds en fonctionnement normal. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
werden können.
AVISO: Tenga cuidado al efectuar este procedimiento. Los motores alcanzan altas tem- corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 10.4 Inverter Path Solenoid
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 10.6 Nip Roll Guide
REP 10.5 Inverter Nip Solenoid
WARNING

WorkCentre 5687 Family lxxxiii Translation of Warnings
REP 10.7 Upper Baffle Assembly
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 10.9 Shaft Actuator
REP 10.8 Nip Split Shaft Assembly
WARNING

Translation of Warnings lxxxiv WorkCentre 5687 Family
REP 10.10 Fuser Latch DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Take care during this procedure. Sharp edges may be present that can cause injury.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de peut entraîner des blessures.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- REP 10.12 Tri-Roll Shaft Assembly
Take care when removing the latch. The latch contains a compressed spring, which can don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
cause injury when released.
DANGER: Faites attention en déverrouillant le levier : il comporte un ressort comprimé,
ce qui présente un risque de blessure lors du déverrouillage.
AVVERTENZA: Rimuovere il gancio con cura in quanto contiene una molla compressa morte e azionare parti della macchina che possono causare lesioni personali.
che può causare lesioni al rilascio.
VORSICHT: Beim Entfernen der Verriegelung mit Vorsicht vorgehen. Es ist eine unter
Spannung stehende Feder enthalten, die bei spontaner Freisetzung Verletzungen
verursachen kann.
AVISO: Tenga cuidado al soltar el enganche. Tiene un resorte comprimido, que puede corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
causar alguna lesión al soltarlo.
REP 10.11 Inverter Gate
WARNING

WorkCentre 5687 Family lxxxv Translation of Warnings
REP 10.13 Fuser Web Motor puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 10.15 Intermediate Drive Belt
REP 10.14 Exit Shaft Assembly puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING

Translation of Warnings lxxxvi WorkCentre 5687 Family
REP 10.16 Fuser Exit Switch morte e azionare parti della macchina che possono causare lesioni personali.
WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
customer supply, while performing tasks that do not need electricity. Electricity can AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
cause death or injury. Moving parts can cause injury. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- Take care during this procedure. Sharp edges may be present that can cause injury.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. REP 10.18 Inverter Output Guide Assembly
WARNING
WARNING
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants customer supply, while performing tasks that do not need electricity. Electricity can
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
die scharfen Kanten entstehen. telles. Les pièces mobiles peuvent également présenter un danger.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
podrían producir lesiones. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
Do not touch the fuser while it is hot. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
AVISO: No toque el fusor mientras está caliente. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
REP 10.17 IOT Exit Sensor WARNING
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 10.19 Tri-Roll Nip Split Solenoid

WorkCentre 5687 Family lxxxvii Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Chain 11-110 - 2K LCSS
REP 11.1-110 2K LCSS Covers
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de customer supply while performing tasks that do not need electricity. Electricity can
REP 10.20 Inverter Sensor
WARNING WARNING
customer supply, while performing tasks that do not need electricity. Electricity can DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
REP 11.2-110 Input Drive Belt and Paper Entry Transport Motor

Translation of Warnings lxxxviii WorkCentre 5687 Family
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.4-110 Paper Output Drive Belt and Paper Transport Exit Motor
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. customer supply while performing tasks that do not need electricity. Electricity can
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
REP 11.3-110 Intermediate Paper Drive Belt
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
customer supply while performing tasks that do not need electricity. Electricity can peut entraîner des blessures.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.5-110 Bin 1 Drive Belts

WorkCentre 5687 Family lxxxix Translation of Warnings
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
REP 11.6-110 Tamper Assembly WARNING
WARNING
customer supply while performing tasks that do not need electricity. Electricity can
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.8-110 Stapler Traverse Assembly
REP 11.7-110 Hole Punch Unit, Motor and Sensors WARNING
WARNING

Translation of Warnings xc WorkCentre 5687 Family
peut entraîner des blessures. die scharfen Kanten entstehen.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
senti oggetti con bordi taglienti pericolosi. podrían producir lesiones.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch REP 11.10-110 Ejector Assembly Sensors
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que WARNING
podrían producir lesiones. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
WARNING customer supply while performing tasks that do not need electricity. Electricity can
Take care not to topple the 2K LCSS. The 2K LCSS is unstable when un-docked from the
machine. Do not show the customer how to un-dock the 2K LCSS. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
DANGER:Attention à ne pas faire tomber la trieuse/agrafeuse petite capacité. Elle n'est don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
détacher la trieuse/agrafeuse.
cliente come sganciarlo.
VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
ist dieser sehr instabil.
AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
REP 11.9-110 Staple Head Unit
WARNING
machine. Do not show the customer how to un-dock the 2K LCSS.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de détacher la trieuse/agrafeuse.
WARNING cliente come sganciarlo.
Take care during this procedure. Sharp edges may be present that can cause injury. VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants ist dieser sehr instabil.
peut entraîner des blessures. AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa-
senti oggetti con bordi taglienti pericolosi. coplar el apilador/grapadora de baja capacidad.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch REP 11.11-110 Bin 1 Level Sensors

WorkCentre 5687 Family xci Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.13-110 2K LCSS Un-Docking
REP 11.12-110 Paddle Wheel Shaft Assembly
WARNING
machine. Do not show the customer how to un-dock the 2K LCSS.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de détacher la trieuse/agrafeuse.
WARNING cliente come sganciarlo.

Translation of Warnings xcii WorkCentre 5687 Family
VORSICHT:Stapler nicht umstoßen. Nach Trennung des Staplers vom Document Centre VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
ist dieser sehr instabil. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
AVISO:Tenga cuidado de que no se caiga el apilador/grapadora de baja capacidad. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
Cuando no está acoplada a la máquina es inestable. No le muestre al cliente como desa- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
coplar el apilador/grapadora de baja capacidad. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 11.14-110 2K LCSS PWB puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 11.16-110 Docking Latch Assembly
WARNING
REP 11.15-110 Entry Guide Cover puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 11.17-110 Ejector Belt

WorkCentre 5687 Family xciii Translation of Warnings
WARNING WARNING
customer supply while performing tasks that do not need electricity. Electricity can DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
REP 11.2-120 Input Drive Belt and Transport Motor 1
WARNING
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad customer supply while performing tasks that do not need electricity. Electricity can
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants telles. Les pièces mobiles peuvent également présenter un danger.
REPs 11-120 - 1K LCSS corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 11.1-120 1K LCSS Covers
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.3-120 1K LCSS Stability Foot
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad peut entraîner des blessures.

Translation of Warnings xciv WorkCentre 5687 Family
REP 11.4-120 Paper Output Drive Belt and Transport Motor 2 puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 11.6-120 Tamper Assembly
WARNING
REP 11.5-120 Bin 1 Drive Belts puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 11.7-120 Stapler Assembly and SH1 Paper Sensor

WorkCentre 5687 Family xcv Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.9-120 Bin 1 Upper Level Sensor
REP 11.8-120 Ejector Assembly and Sensors
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.10-120 Paddle Wheel Shaft Assembly

Translation of Warnings xcvi WorkCentre 5687 Family
morte e azionare parti della macchina che possono causare lesioni personali. Use safe handling procedures when removing the module, GP 16. The module is heavy.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait,
GP 16.
16 in quanto esso è pesante.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Modul GP 16 ist schwer. Beim Austauschen des Moduls entsprechende
Sicherheitsvorkehrungen treffen.
WARNING AVISO: Siga métodos de manipulación seguros para quitar el módulo GP 16. Es un
Take care during this procedure. Sharp edges may be present that can cause injury. módulo pesado.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants REP 11.12-120 1K LCSS PWB
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch customer supply while performing tasks that do not need electricity. Electricity can
REP 11.11-120 1K LCSS Removal d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
customer supply while performing tasks that do not need electricity. Electricity can morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Take care during this procedure. Sharp edges may be present that can cause injury.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. senti oggetti con bordi taglienti pericolosi.
WARNING die scharfen Kanten entstehen.
Take care during this procedure. Sharp edges may be present that can cause injury. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants podrían producir lesiones.
REP 11.13-120 Entry Guide Cover
senti oggetti con bordi taglienti pericolosi. WARNING
die scharfen Kanten entstehen. customer supply while performing tasks that do not need electricity. Electricity can

WorkCentre 5687 Family xcvii Translation of Warnings
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.15-120 Ejector Belt
REP 11.14-120 Docking Latch Assembly and Docking Interlock Switch
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REPs 11-130 - HCSS
morte e azionare parti della macchina che possono causare lesioni personali. REP 11.1-130 HCSS Covers
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants telles. Les pièces mobiles peuvent également présenter un danger.

Translation of Warnings xcviii WorkCentre 5687 Family
Use safe handling procedures when removing the module, GP 16. The module is heavy.
DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait,
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- GP 16.
VORSICHT: Modul GP 16 ist schwer. Beim Austauschen des Moduls entsprechende
Take care during this procedure. Sharp edges may be present that can cause injury. módulo pesado.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants REP 11.3-130 Staple Head Unit 1 Assembly and SH1 Paper Sensor
podrían producir lesiones. senti oggetti con bordi taglienti pericolosi.
REP 11.2-130 Compiler Carriage Assembly VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
WARNING AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the podrían producir lesiones.
WARNING
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas customer supply while performing tasks that do not need electricity. Electricity can
telles. Les pièces mobiles peuvent également présenter un danger. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. morte e azionare parti della macchina che possono causare lesioni personali.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
Take care during this procedure. Sharp edges may be present that can cause injury. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants REP 11.4-130 Carriage PWB
podrían producir lesiones. senti oggetti con bordi taglienti pericolosi.

WorkCentre 5687 Family xcix Translation of Warnings
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
die scharfen Kanten entstehen. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
podrían producir lesiones. REP 11.6-130 Compiler Carriage Elevator Motor, Bracket and Bearing
WARNING
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Take care during this procedure. Sharp edges may be present that can cause injury.
cause death or injury. Moving parts can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- peut entraîner des blessures.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- senti oggetti con bordi taglienti pericolosi.
telles. Les pièces mobiles peuvent également présenter un danger. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa die scharfen Kanten entstehen.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
morte e azionare parti della macchina che possono causare lesioni personali. podrían producir lesiones.
REP 11.5-130 Bin 1 or Bin 2 Assembly
Take care during this procedure. Sharp edges may be present that can cause injury. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants morte e azionare parti della macchina che possono causare lesioni personali.
peut entraîner des blessures. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
senti oggetti con bordi taglienti pericolosi. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
podrían producir lesiones. REP 11.7-130 Compiler Carriage Elevator Belts
WARNING
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
cause death or injury. Moving parts can cause injury. customer supply while performing tasks that do not need electricity. Electricity can
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- cause death or injury. Moving parts can cause injury.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas

Translation of Warnings c WorkCentre 5687 Family
REP 11.8-130 Elevator Belt Tensioner Springs
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.10-130 Hole Punch Motor and Coupling
REP 11.9-130 HCSS Castors
WARNING

WorkCentre 5687 Family ci Translation of Warnings
REP 11.11-130 Upper Paper Guide d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.13-130 Mylar Guide Assembly
WARNING WARNING
REP 11.12-130 Diverter Gate and Solenoid don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o

Translation of Warnings cii WorkCentre 5687 Family
REP 11.14-130 Vertical Transport Belts and Pre-compile Pulleys don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
REP 11.16-130 Chad Full Bin Sensor, Actuator and Spring
WARNING
telles. Les pièces mobiles peuvent également présenter un danger. senti oggetti con bordi taglienti pericolosi.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
morte e azionare parti della macchina che possono causare lesioni personali. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
REP 11.15-130 Vertical Transport Nip Rollers d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
REP 11.17-130 Transport Motor 1A, Motor Damper and Drive Belt
WARNING WARNING

WorkCentre 5687 Family ciii Translation of Warnings
podrían producir lesiones. REP 11.20-130 CC Ejector Motor Assembly and Ejector Home Sensor
WARNING
WARNING
REP 11.18-130 Transport Motor 1B, Motor Damper and Drive Belt
podrían producir lesiones. REP 11.21-130 CC Paddle Roll Motor Assembly and Paddle Roll Home Sensor
WARNING
WARNING

Translation of Warnings civ WorkCentre 5687 Family
WARNING WARNING
WARNING
REP 11.22-130 CC Top Baffle Assembly
Take care during this procedure. Sharp edges may be present that can cause injury. morte e azionare parti della macchina che possono causare lesioni personali.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
die scharfen Kanten entstehen. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.24-130 CC Entrance Baffle and Springs
WARNING WARNING
WARNING
REP 11.23-130 Compiler Sensor

WorkCentre 5687 Family cv Translation of Warnings
REP 11.25-130 Elevator belt drive pulleys
podrían producir lesiones. REP 11.27-130 Transport Motor 2 and Motor Damper
WARNING
WARNING
REP 11.26-130 CC Stapling Unit Traverse Motor

Translation of Warnings cvi WorkCentre 5687 Family
REP 11.28-130 CC Eject Roll Motor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.30-130 CC Tray Hold Solenoid Assembly
WARNING WARNING
REP 11.29-130 CC Kicker Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.31-130 CC Stapler Mount and Traverse Shaft Assembly
WARNING WARNING

WorkCentre 5687 Family cvii Translation of Warnings
podrían producir lesiones. REP 11.33-130 Docking Latch Components
WARNING
WARNING
REP 11.32-130 CC Transport Shaft Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.34-130 Compiler Carriage Belt Grips
WARNING
WARNING

Translation of Warnings cviii WorkCentre 5687 Family
WARNING WARNING
WARNING
REP 11.35-130 Bin 1 or Bin 2 Offset Motor and Offset Sensor
REP 11.37-130 Entry Sensor and Punch Position Sensor
WARNING
REP 11.36-130 Bin 1 or Bin 2 Elevator Motor and Bearing don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire

WorkCentre 5687 Family cix Translation of Warnings
REP 11.38-130 2nd to Top Exit Sensor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.40-130 CC Nip Shaft Components
WARNING
WARNING
REP 11.39-130 CC Shutter d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

Translation of Warnings cx WorkCentre 5687 Family
REP 11.41-130 CC Eject Housing Assembly corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. Take care during this procedure. Sharp edges may be present that can cause injury.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
peut entraîner des blessures. peut entraîner des blessures.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
senti oggetti con bordi taglienti pericolosi. senti oggetti con bordi taglienti pericolosi.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
die scharfen Kanten entstehen. die scharfen Kanten entstehen.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
podrían producir lesiones. podrían producir lesiones.
WARNING REP 11.2-170 Compiler Carriage Assembly
customer supply while performing tasks that do not need electricity. Electricity can WARNING
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- customer supply while performing tasks that do not need electricity. Electricity can
REPs 11-170 - HCSSBM corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 11.1-170 HCSS BM Covers puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Use safe handling procedures when removing the module, GP 16. The module is heavy.

WorkCentre 5687 Family cxi Translation of Warnings
DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait, AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
GP 16. podrían producir lesiones.
AVVERTENZA: Seguire procedure di maneggio sicuro per la rimozione del modulo GP WARNING
16 in quanto esso è pesante. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
VORSICHT: Modul GP 16 ist schwer. Beim Austauschen des Moduls entsprechende customer supply while performing tasks that do not need electricity. Electricity can
Sicherheitsvorkehrungen treffen. cause death or injury. Moving parts can cause injury.
AVISO: Siga métodos de manipulación seguros para quitar el módulo GP 16. Es un DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
módulo pesado. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
REP 11.3-170 Staple Head Unit 1 Assembly and SH1 Paper Sensor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.5-170 Bin 1 Assembly
WARNING WARNING
REP 11.4-170 Carriage PWB d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

Translation of Warnings cxii WorkCentre 5687 Family
REP 11.6-170 HCSS BM Castors puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
REP 11.8-170 Upper Paper Guide
WARNING
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Take care during this procedure. Sharp edges may be present that can cause injury.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
WARNING senti oggetti con bordi taglienti pericolosi.
peut entraîner des blessures. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
die scharfen Kanten entstehen. customer supply while performing tasks that do not need electricity. Electricity can
podrían producir lesiones. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
REP 11.7-170 Hole Punch Motor and Coupling don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
WARNING
telles. Les pièces mobiles peuvent également présenter un danger. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
REP 11.9-170 HCSS BM Upper Diverter Gate and Solenoid
WARNING

WorkCentre 5687 Family cxiii Translation of Warnings
podrían producir lesiones. REP 11.11-170 Transport Motor 1A, Motor Damper and Drive Belt
WARNING
WARNING
REP 11.10-170 Chad Bin Level Sensor, Actuator and Spring
podrían producir lesiones. REP 11.12-170 Transport Motor 1B Motor Damper and Drive Belt
WARNING
WARNING

Translation of Warnings cxiv WorkCentre 5687 Family
WARNING REP 11.14-170 BM Lower Diverter Solenoid
cause death or injury. Moving parts can cause injury. Take care during this procedure. Sharp edges may be present that can cause injury.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas peut entraîner des blessures.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o die scharfen Kanten entstehen.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr podrían producir lesiones.
WARNING
REP 11.13-170 HCSS BM Un-Docking
WARNING REP 11.15-170 BM Lower Diverter Gate
WARNING

WorkCentre 5687 Family cxv Translation of Warnings
REP 11.16-170 BM Flapper and Flapper Roll Motor
podrían producir lesiones. REP 11.18-170 BM Crease Blade Motor
WARNING
WARNING
REP 11.17-170 BM PWB

Translation of Warnings cxvi WorkCentre 5687 Family
REP 11.19-170 BM Crease Roll Motor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.21-170 BM Backstop Assembly
WARNING WARNING
REP 11.20-170 BM Backstop Motor Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
WARNING

WorkCentre 5687 Family cxvii Translation of Warnings
REP 11.22-170 BM Entry Roll d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.24-170 BM Crease Roll Gate Motor
WARNING WARNING
REP 11.23-170 BM Entry Sensor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
WARNING

Translation of Warnings cxviii WorkCentre 5687 Family
REP 11.25-170 BM Compiler Motor and Damper d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.27-170 BM Staple Heads
WARNING WARNING
REP 11.26-170 Back Stop Drive Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.28-170 BM Stapler Bracket Assembly
WARNING WARNING

WorkCentre 5687 Family cxix Translation of Warnings
http://
podrían producir lesiones. REP 11.30-170 BM Tamper Assembly and Tamper 1 Motor
WARNING
WARNING
REP 11.29-170 BM Conveyor Belts puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants peut entraîner des blessures.
peut entraîner des blessures. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- senti oggetti con bordi taglienti pericolosi.
senti oggetti con bordi taglienti pericolosi. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch die scharfen Kanten entstehen.
die scharfen Kanten entstehen. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que podrían producir lesiones.
podrían producir lesiones. REP 11.31-170 CC Ejector Motor Assembly and Ejector Home Sensor
WARNING
WARNING

Translation of Warnings cxx WorkCentre 5687 Family
WARNING
REP 11.32-170 CC Paddle Roll Motor Assembly and Paddle Roll Home Sensor
WARNING
podrían producir lesiones. REP 11.34-170 Compiler Sensor
WARNING
WARNING
REP 11.33-170 CC Top Baffle Assembly
WARNING

WorkCentre 5687 Family cxxi Translation of Warnings
REP 11.35-170 CC Entrance Baffle and Springs d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.37-170 CC Stapling Unit Traverse Motor
WARNING
WARNING
REP 11.36-170 Crease Blade Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

Translation of Warnings cxxii WorkCentre 5687 Family
REP 11.38-170 Transport Motor 2 and Motor Damper d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.40-170 CC Kicker Assembly
WARNING WARNING
REP 11.39-170 CC Eject Roll Motor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.41-170 CC Tray Hold Solenoid Assembly
WARNING WARNING

WorkCentre 5687 Family cxxiii Translation of Warnings
podrían producir lesiones. REP 11.43-170 CC Transport Shaft Assembly
WARNING
WARNING
REP 11.42-170 CC Stapler Mount and Traverse Shaft Assembly
podrían producir lesiones. REP 11.44-170 Docking Latch Components
WARNING
WARNING

Translation of Warnings cxxiv WorkCentre 5687 Family
WARNING REP 11.46-170 Bin 1 Offset Motor and Offset Sensor
WARNING
REP 11.45-170 Compiler Carriage Belt Grips
WARNING REP 11.47-170 Bin 1 Elevator Motor and Bearing
WARNING

WorkCentre 5687 Family cxxv Translation of Warnings
podrían producir lesiones. REP 11.50-170 BM Eject Sensor
WARNING
WARNING
REP 11.49-170 2nd to Top Exit Sensor

Translation of Warnings cxxvi WorkCentre 5687 Family
REP 11.51-170 BM Support Leg and Spring d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.53-170 CC Shutter and Springs
WARNING WARNING
REP 11.52-170 BM Crease Rolls, Gears, Clutch and Bearings d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
WARNING

WorkCentre 5687 Family cxxvii Translation of Warnings
REP 11.54-170 CC Nip Shaft Components d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.56-170 BM Right Hand Cover
WARNING WARNING
REP 11.55-170 BM Pre-compile Pulley and Tyres d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.57-170 CC Eject Housing Assembly
WARNING WARNING

Translation of Warnings cxxviii WorkCentre 5687 Family
podrían producir lesiones. REP 11.59-170 Crease Roll Gate Assembly
WARNING
WARNING
REP 11.58-170 BM Crease Nip Springs
podrían producir lesiones. REP 11.60-170 BM Paper Guide Assembly
WARNING
WARNING

WorkCentre 5687 Family cxxix Translation of Warnings
customer supply while performing tasks that do not need electricity. Electricity can AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
REP 11.61-170 BM Module
WARNING
Mandatory safety warning. This procedure must be performed by two people. The mod- podrían producir lesiones.
ule is heavy.
DANGER: Avertissement obligatoire. Cette procédure doit être effectuée par 2 per-
WARNING
sonnes. Le module est très lourd. Use safe handling procedures when removing the module, GP 16. The module is heavy.
AVVERTENZA: Avviso di sicurezza obbligatorio. A causa della pesantezza del modulo, DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait,
questa procedura deve essere eseguita da due persone. GP 16.
VORSICHT: Verbindliche Sicherheitsvorschrift - dieser Vorgang muss von zwei Per- AVVERTENZA: Seguire procedure di maneggio sicuro per la rimozione del modulo GP
sonen ausgeführt werden, da das Modul sehr schwer ist. 16 in quanto esso è pesante.
AVISO: Aviso de seguridad obligatorio. Este procedimiento debe ejecutarse entre dos VORSICHT: Modul GP 16 ist schwer. Beim Austauschen des Moduls entsprechende
personas. El módulo pesa mucho. Sicherheitsvorkehrungen treffen.
módulo pesado.
Do not undock the HCSSBM from the machine. The machine maintains the stability of
REP 11.62-170 BM Slide Assembly
the HCSSBM.
DANGER: Ne pas détacher le HCSSBM de la machine. La machine assure la stabilité du
HCSSBM.
WARNING
AVVERTENZA: Non sganciare il modulo HCSSBM dalla macchina, poiché questa garan-
tisce la stabilità del modulo stesso. customer supply while performing tasks that do not need electricity. Electricity can
VORSICHT: Booklet Maker nicht vom Gerät abkoppeln, da Booklet Maker sonst instabil
wird.
AVISO: No desenclave el HCSSBM (realizador de folletos, grapadora, clasificadora de
alta capacidad) de la máquina. La estabilidad del HCSSBM la mantiene la máquina. telles. Les pièces mobiles peuvent également présenter un danger.

Translation of Warnings cxxx WorkCentre 5687 Family
REPs 11-171 - HVF puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
REP 11.1-171 HVF Covers WARNING
WARNING DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
REP 11.3-171 Top Tray
WARNING
REP 11.2-171 HVF Stapler Assembly WARNING

WorkCentre 5687 Family cxxxi Translation of Warnings
http://
REP 11.4-171 Bin 1 Removal
senti oggetti con bordi taglienti pericolosi. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.6-171 HVF Ejector Assembly Removal
WARNING WARNING
WARNING
REP 11.5-171 Right Side-Cover Removal
senti oggetti con bordi taglienti pericolosi. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.7-171 Pressing Plate Fingers
WARNING WARNING

Translation of Warnings cxxxii WorkCentre 5687 Family
podrían producir lesiones. REP 11.9-171 HVF Offset Motor Assembly
WARNING
WARNING
REP 11.8-171 Front and Rear Support Fingers d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.10-171 Stacker Idler Rolls
WARNING
WARNING

WorkCentre 5687 Family cxxxiii Translation of Warnings
podrían producir lesiones. REP 11.12-171 Stacker Motor Gearbox Assembly
WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- WARNING
tomer supply while performing tasks that do not need electricity. Electricity can cause Take care during this procedure. Sharp edges may be present that can cause injury.
death or injury. Moving parts can cause injury. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
WARNING
REP 11.11-171 Front Tamper Drive Assembly
WARNING
podrían producir lesiones. REP 11.13-171 HVF / HVF BM Un-Docking
WARNING
customer supply, while performing tasks that do not need electricity. Electricity can Take care during this procedure. Sharp edges may be present that can cause injury.
WARNING
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus-
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

Translation of Warnings cxxxiv WorkCentre 5687 Family
REP 11.14-171 HVF Top Jam Clearance Guide Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.16-171 BM Flapper
WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus-
WARNING
tomer supply while performing tasks that do not need electricity. Electricity can cause
REP 11.15-171 HVF Rear Tamper Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

WorkCentre 5687 Family cxxxv Translation of Warnings
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad death or injury. Moving parts can cause injury.
REP 11.17-171 BM PWB don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
REP 11.19-171 BM Crease Roll Motor
WARNING
death or injury. Moving parts can cause injury. Take care during this procedure. Sharp edges may be present that can cause injury.
REP 11.18-171 BM Crease Blade Motor don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas

Translation of Warnings cxxxvi WorkCentre 5687 Family
REP 11.20-171 BM Backstop Motor Assembly WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. peut entraîner des blessures.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
peut entraîner des blessures. senti oggetti con bordi taglienti pericolosi.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
senti oggetti con bordi taglienti pericolosi. die scharfen Kanten entstehen.
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
die scharfen Kanten entstehen. podrían producir lesiones.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.22-171 BM Entry Roll
WARNING WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Take care during this procedure. Sharp edges may be present that can cause injury.
tomer supply while performing tasks that do not need electricity. Electricity can cause DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
death or injury. Moving parts can cause injury. peut entraîner des blessures.
WARNING
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. tomer supply while performing tasks that do not need electricity. Electricity can cause
REP 11.21-171 BM Backstop Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.23-171 BM Entry Sensor
WARNING
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Take care during this procedure. Sharp edges may be present that can cause injury.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. senti oggetti con bordi taglienti pericolosi.

WorkCentre 5687 Family cxxxvii Translation of Warnings
podrían producir lesiones. REP 11.25-171 BM Compiler Motor and BM Flapper Motor
WARNING
WARNING
REP 11.24-171 BM Crease Roll Gate Motor
podrían producir lesiones. REP 11.26-171 Back Stop Drive Assembly
WARNING
WARNING

Translation of Warnings cxxxviii WorkCentre 5687 Family
podrían producir lesiones. REP 11.29-171 BM Conveyor Belts
WARNING
WARNING

WorkCentre 5687 Family cxxxix Translation of Warnings
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de death or injury. Moving parts can cause injury.
REP 11.30-171 BM Tamper Assembly and Tamper 1 Motor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
tomer supply while performing tasks that do not need electricity. Electricity can cause morte e azionare parti della macchina che possono causare lesioni personali.
death or injury. Moving parts can cause injury. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 11.32-171 HVF Input Jam Clearance Guide
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch tomer supply while performing tasks that do not need electricity. Electricity can cause
REP 11.31-171 HVF Buffer Jam Clearance Guide Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

Translation of Warnings cxl WorkCentre 5687 Family
REP 11.33-171 Buffer Pocket Jam Clearance Guide Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.35-171 HVF Top Tray Diverter
WARNING WARNING
REP 11.34-171 PPI Jam Clearance Guide Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.36-171 Crease Blade Assembly
WARNING WARNING

WorkCentre 5687 Family cxli Translation of Warnings
http://
podrían producir lesiones. REP 11.38-171 HVF Stacker Driving Belts
WARNING
WARNING
REP 11.37-171 Stacker Driving Shaft Bearings
podrían producir lesiones. Rep 11.39-171 HVF BM Diverter
WARNING
WARNING

Translation of Warnings cxlii WorkCentre 5687 Family
WARNING
REP 11.40-171 HVF Input Roll
WARNING
podrían producir lesiones. REP 11.42-171 HVF Buffer Pocket Roll
WARNING
WARNING
REP 11.41-171 HVF PPI Guide Roll
WARNING

WorkCentre 5687 Family cxliii Translation of Warnings
REP 11.43-171 HVF Booklet Entrance Roll d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.45-171 HVF Buffer Upper Roll
WARNING
WARNING
REP 11.44-171 HVF Buffer Lower Roll d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

Translation of Warnings cxliv WorkCentre 5687 Family
REP 11.46-171 HVF Stacker Exit Feed Roll d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.48-171 Compiler Paddle Motor Assembly
WARNING WARNING
REP 11.47-171 HVF Top Exit Feed Roll d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.49-171 Compiler Paddle Module
WARNING WARNING

WorkCentre 5687 Family cxlv Translation of Warnings
podrían producir lesiones. REP 11.51-171 Compiler Paper Pusher Motor Assembly
WARNING
WARNING
REP 11.50-171 BM Eject Sensor
podrían producir lesiones. REP 11.52-171 BM Crease Rolls, Gears, Clutch and Bearings
WARNING
WARNING

Translation of Warnings cxlvi WorkCentre 5687 Family
WARNING WARNING
death or injury. Moving parts can cause injury. peut entraîner des blessures.
WARNING
REP 11.53-171 Compiler Paper Pusher
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.55-171 HVF PSU Assembly
WARNING WARNING
WARNING
REP 11.54-171 Pusher Upper and Lower Sensors

WorkCentre 5687 Family cxlvii Translation of Warnings
podrían producir lesiones. REP 11.58-171 BM Crease Nip Springs
WARNING
WARNING
REP 11.57-171 HVF Main PWBA

Translation of Warnings cxlviii WorkCentre 5687 Family
REP 11.59-171 Crease Roll Gate Assembly d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.61-171 BM Module
WARNING WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Mandatory safety warning. This procedure must be performed by two people. The mod-
tomer supply while performing tasks that do not need electricity. Electricity can cause ule is heavy.
DANGER: Avertissement obligatoire. Cette procédure doit être effectuée par 2 per-
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- sonnes. Le module est très lourd.
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas AVVERTENZA: Avviso di sicurezza obbligatorio. A causa della pesantezza del modulo,
questa procedura deve essere eseguita da due persone.
VORSICHT: Verbindliche Sicherheitsvorschrift - dieser Vorgang muss von zwei Per-
sonen ausgeführt werden, da das Modul sehr schwer ist.
morte e azionare parti della macchina che possono causare lesioni personali. AVISO: Aviso de seguridad obligatorio. Este procedimiento debe ejecutarse entre dos
personas. El módulo pesa mucho.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Do not undock the HVFBM from the machine. The machine maintains the stability of the
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de HVFBM.
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad DANGER: Ne pas détacher le HVFBM de la machine. La machine assure la stabilité du
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. HVFBM.
REP 11.60-171 BM Paper Guide Assembly AVVERTENZA: Non sganciare il modulo HVFBM dalla macchina, poiché questa garan-
tisce la stabilità del modulo stesso.
WARNING VORSICHT: Booklet Maker nicht vom Gerät abkoppeln, da Booklet Maker sonst instabil
Take care during this procedure. Sharp edges may be present that can cause injury. wird.
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants AVISO: No desenclave el HVFBM (realizador de folletos, grapadora, clasificadora de alta
peut entraîner des blessures. capacidad) de la máquina. La estabilidad del HVFBM la mantiene la máquina.
tomer supply while performing tasks that do not need electricity. Electricity can cause AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa

WorkCentre 5687 Family cxlix Translation of Warnings
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Take care during this procedure. Sharp edges may be present that can cause injury.
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. peut entraîner des blessures.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
Take care during this procedure. Sharp edges may be present that can cause injury. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants podrían producir lesiones.
peut entraîner des blessures. REP 11.63-171 Entry Feed Motor
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch Take care during this procedure. Sharp edges may be present that can cause injury.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que peut entraîner des blessures.
Use safe handling procedures when removing the module, GP 16. The module is heavy. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait, die scharfen Kanten entstehen.
GP 16. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
AVVERTENZA: Seguire procedure di maneggio sicuro per la rimozione del modulo GP podrían producir lesiones.
16 in quanto esso è pesante. WARNING
VORSICHT: Modul GP 16 ist schwer. Beim Austauschen des Moduls entsprechende Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
Sicherheitsvorkehrungen treffen. customer supply, while performing tasks that do not need electricity. Electricity can
AVISO: Siga métodos de manipulación seguros para quitar el módulo GP 16. Es un cause death or injury. Moving parts can cause injury.
módulo pesado. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
REP 11.62-171 BM Slide Assembly don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
customer supply while performing tasks that do not need electricity. Electricity can durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
cause death or injury. Moving parts can cause injury. morte e azionare parti della macchina che possono causare lesioni personali.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
telles. Les pièces mobiles peuvent également présenter un danger. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
morte e azionare parti della macchina che possono causare lesioni personali. REP 11.64-171 Bypass Feed Motor

Translation of Warnings cl WorkCentre 5687 Family
podrían producir lesiones. REP 11.66-171 Exit Feed Motor
WARNING
WARNING
REP 11.65-171 Buffer Feed Motor
podrían producir lesiones. REP 11.67-171 Tri Folder Covers
WARNING
WARNING

WorkCentre 5687 Family cli Translation of Warnings
REP 11.68-171 Tri Folder Drive Install Kit
podrían producir lesiones. REP 11.70-171 Tri Folder Feed Roller and Drive Belt
WARNING
WARNING
REP 11.69-171 Crease Roll Drive Assembly

Translation of Warnings clii WorkCentre 5687 Family
REP 11.71-171 TF Assist Gate Solenoid d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.73-171 TF Top Cover Door and Idler Assemblies
WARNING
WARNING
REP 11.72-171 Crease Roll Springs d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-

WorkCentre 5687 Family cliii Translation of Warnings
REP 11.74-171 TF Roller Assembly and Diverter Solenoid d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
REP 11.76-171 Bin 1 Stack Height Sensor
WARNING
REP 11.75-171 Bin 1 Limit Switches don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
REP 11.77-171 TF Door Interlock Switches and Sensor
WARNING

Translation of Warnings cliv WorkCentre 5687 Family
podrían producir lesiones. REP 11.79-171 TF Exit Sensor
WARNING
WARNING
REP 11.78-171 TF Entry and Assist Gate Sensors
podrían producir lesiones. REP 11.80-171 Tri Folder PWB
WARNING
WARNING

WorkCentre 5687 Family clv Translation of Warnings
WARNING WARNING
WARNING
REP 11.81-171 TF Main and Bin 2 Tray Harnesses
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.83-171 PPI Front and Rear Covers
WARNING WARNING
WARNING
REP 11.82-171 PPI Undocking

Translation of Warnings clvi WorkCentre 5687 Family
REP 11.84-171 PP Inserter Motor
podrían producir lesiones. REP 11.86-171 PP Inserter Clutch
WARNING
WARNING
REP 11.85-171 PP Inserter PWB

WorkCentre 5687 Family clvii Translation of Warnings
REP 11.87-171 PPI Top Cover Interlock Switch d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.89-171 Main Tray and Paper Length Sensors
WARNING WARNING
REP 11.88-171 PPI Jam Cover Interlock Switch d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que REP 11.90-171 Bottom Tray and Paper Sensors
WARNING WARNING

Translation of Warnings clviii WorkCentre 5687 Family
podrían producir lesiones. REP 11.92-171 PPI Jam Cover and Paper Path Sensor
WARNING
WARNING
REP 11.91-171 PPI Top Cover and Pickup Sensor d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
podrían producir lesiones. REP 11.93-171 PPI IDG and Acceleration Sensors
WARNING
WARNING

WorkCentre 5687 Family clix Translation of Warnings
WARNING REP 11.95-171 PPI Pickup and Reverse Roller Assemblies
WARNING
REP 11.94-171 PPI Tray Down Sensor
WARNING REP 11.96-171 HVF Fixed and Adjustable Castors
WARNING

Translation of Warnings clx WorkCentre 5687 Family
REP 11.97-171 HVF PTU PWB Assembly
podrían producir lesiones. Chain 12 REPs
WARNING REP 12.1 OCT Fingers Install
REP 11.98-171 PPI Idle Roller Assembly corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
WARNING

WorkCentre 5687 Family clxi Translation of Warnings
Chain 14A REPs può causare infortuni o morte e azionare parti della macchina che possono causare
REP 14.1A Scanner (32-55 ppm) lesioni personali.</
WARNING nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet-
zungsgefahr.
can cause death or injury. Moving parts can cause injury. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad
don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles. REP 14.3A Document Size Sensors (32-55 ppm)
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità WARNING
può causare infortuni o morte e azionare parti della macchina che possono causare Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
lesioni personali. can cause death or injury. Moving parts can cause injury.
nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles.
zungsgefahr. Les pièces mobiles peuvent également présenter un danger.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità
WARNING lesioni personali.</
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants zungsgefahr.
WARNING
die scharfen Kanten entstehen. Take care during this procedure. Sharp edges may be present that can cause injury.
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
podrían producir lesiones. peut entraîner des blessures.
WARNING AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait, die scharfen Kanten entstehen.
GP 16.
REP 14.4A DADH Closed Switch (32-55 ppm)
WARNING
AVISO: Siga métodos de manipulación seguros para quitar el módulo GP 16. Es un
módulo pesado. Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
REP 14.2A Exposure Lamp Inverter and Fuse (32-55 ppm)
WARNING Les pièces mobiles peuvent également présenter un danger.
can cause death or injury. Moving parts can cause injury. può causare infortuni o morte e azionare parti della macchina che possono causare
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- lesioni personali.</
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità zungsgefahr.

Translation of Warnings clxii WorkCentre 5687 Family
Take care during this procedure. Sharp edges may be present that can cause injury. VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan-
zungsgefahr.
WARNING
REP 14.5A Scanner PWB (32-55 ppm) AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
can cause death or injury. Moving parts can cause injury. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- podrían producir lesiones.
don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles. REP 14.7A Scan Carriage Home Sensor (32-55 ppm)
può causare infortuni o morte e azionare parti della macchina che possono causare Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
lesioni personali.</ can cause death or injury. Moving parts can cause injury.
nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles.
zungsgefahr. Les pièces mobiles peuvent également présenter un danger.
Take care during this procedure. Sharp edges may be present that can cause injury. VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan-
zungsgefahr.
WARNING
REP 14.6A CVT Glass, Document Glass and CVT Ramp (32-55 ppm) AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
can cause death or injury. Moving parts can cause injury. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que

WorkCentre 5687 Family clxiii Translation of Warnings
REP 14.8A Input Module Angle Sensor (32-55 ppm) senti oggetti con bordi taglienti pericolosi.
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
can cause death or injury. Moving parts can cause injury. podrían producir lesiones.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- REP 14.10A Scan Idler Pulleys (32-55 ppm)
Les pièces mobiles peuvent également présenter un danger. WARNING
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
può causare infortuni o morte e azionare parti della macchina che possono causare can cause death or injury. Moving parts can cause injury.
VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan- don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles.
nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- Les pièces mobiles peuvent également présenter un danger.
zungsgefahr. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad può causare infortuni o morte e azionare parti della macchina che possono causare
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. lesioni personali.</
WARNING VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan-
Take care during this procedure. Sharp edges may be present that can cause injury. nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet-
zungsgefahr.
peut entraîner des blessures. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
die scharfen Kanten entstehen. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
podrían producir lesiones. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
REP 14.9A Exposure Lamp (32-55 ppm) senti oggetti con bordi taglienti pericolosi.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- REP 14.11A Scan Motor (32-55 ppm)
Les pièces mobiles peuvent également présenter un danger. WARNING
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
può causare infortuni o morte e azionare parti della macchina che possono causare can cause death or injury. Moving parts can cause injury.
VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan- don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles.
nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- Les pièces mobiles peuvent également présenter un danger.
zungsgefahr. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico L'elettricità
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad può causare infortuni o morte e azionare parti della macchina che possono causare
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. lesioni personali.</
Take care during this procedure. Sharp edges may be present that can cause injury. nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet-
zungsgefahr.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.

Translation of Warnings clxiv WorkCentre 5687 Family
zungsgefahr.
die scharfen Kanten entstehen. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
podrían producir lesiones. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
REP 14.12A Scan Cables (32-55 ppm) senti oggetti con bordi taglienti pericolosi.
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- Chain 14B REPs
don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles. REP 14.1B Scanner (65-75 ppm)
può causare infortuni o morte e azionare parti della macchina che possono causare Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
lesioni personali.</ customer supply, while performing tasks that do not need electricity. Electricity can
VORSICHT: Gerät ausschalten GP 14. Netzstecker ziehen. Bei Kontakt mit der Netzspan- cause death or injury. Moving parts can cause injury.
nung besteht Verletzungs- und Lebensgefahr. Bei beweglichen Teilen besteht Verlet- DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
zungsgefahr. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación. La electricidad d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
WARNING
REP 14.13A Scan Drive Belt (32-55 ppm) Take care during this procedure. Sharp edges may be present that can cause injury.
WARNING peut entraîner des blessures.
don d'alimentation. L'électricité peut entraîner des blessures graves voire mortelles. die scharfen Kanten entstehen.
Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que

WorkCentre 5687 Family clxv Translation of Warnings
DANGER: Le module étant lourd, suivre les procédures de sécurité lors de son retrait,
GP 16. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
AVISO: Siga métodos de manipulación seguros para quitar el módulo GP 16. Es un corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
módulo pesado.
REP 14.2B Top Cover (65-75 ppm)
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 14.4B Scan Carriage Home Sensor (65-75 ppm)
REP 14.3B CVT Glass, CVT Ramp Assembly and Document Glass (65-75 ppm)
WARNING

Translation of Warnings clxvi WorkCentre 5687 Family
REP 14.5B Scan Carriage Assembly (65-75 ppm) puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
REP 14.7B Scan Cables (65-75 ppm)
WARNING
customer supply, while performing tasks that do not need electricity. Electricity can Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
cause death or injury. Moving parts can cause injury. customer supply, while performing tasks that do not need electricity. Electricity can
Take care during this procedure. Sharp edges may be present that can cause injury. WARNING
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants Take care during this procedure. Sharp edges may be present that can cause injury.
peut entraîner des blessures. DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- peut entraîner des blessures.
senti oggetti con bordi taglienti pericolosi. AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch senti oggetti con bordi taglienti pericolosi.
die scharfen Kanten entstehen. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que die scharfen Kanten entstehen.
podrían producir lesiones. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
REP 14.6B Scan Motor and Mounting (65-75 ppm) podrían producir lesiones.
REP 14.8B Scan Drive Belt (65-75 ppm)
WARNING
customer supply, while performing tasks that do not need electricity. Electricity can Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
cause death or injury. Moving parts can cause injury. customer supply, while performing tasks that do not need electricity. Electricity can

WorkCentre 5687 Family clxvii Translation of Warnings
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- REP 14.10B Exposure Lamp and Exposure Lamp Inverter (65-75 ppm)
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. customer supply, while performing tasks that do not need electricity. Electricity can
WARNING cause death or injury. Moving parts can cause injury.
Take care during this procedure. Sharp edges may be present that can cause injury. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
peut entraîner des blessures. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
REP 14.9B Input Module Angle Sensor (65-75 ppm)
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- REP 14.11B Exposure Lamp Ribbon Harness (65-75 ppm)
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. customer supply, while performing tasks that do not need electricity. Electricity can
Take care during this procedure. Sharp edges may be present that can cause injury. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
peut entraîner des blessures. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-

Translation of Warnings clxviii WorkCentre 5687 Family
REP 14.12B Scanner PWB (65-75 ppm)
WARNING
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o REP 14.14B Document Size Sensor 1 and Document Size Sensor 2 (65-75 ppm)
REP 14.13B Scan Carriage Ribbon Cable (65-75 ppm)
WARNING

WorkCentre 5687 Family clxix Translation of Warnings
Chain 16 REPs corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
REP 16.1 Network Controller PWB
Chain 4ADJs
WARNING ADJ 4.1 Machine Lubrication
Chain 5 ADJs
ADJ 5.1 DADH Drive Belt Adjustment
WARNING
die scharfen Kanten entstehen. customer supply, while performing tasks that do not need electricity. Electricity can
REP 16.2 Network Controller Disk Drive
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o ADJ 5.2 DADH Height Adjustment

Translation of Warnings clxx WorkCentre 5687 Family
telles. Les pièces mobiles peuvent également présenter un danger. ADJ 5.5 DADH Registration Adjustment
ADJ 5.3 DADH Width Guide Adjustment AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. ADJ 5.6 DADH Document Pad
ADJ 5.4 DADH Cleaning Procedure AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. ADJ 5.7 DADH Skew Adjustment

WorkCentre 5687 Family clxxi Translation of Warnings
customer supply, while performing tasks that do not need electricity. Electricity can DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
cause death or injury. Moving parts can cause injury. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas telles. Les pièces mobiles peuvent également présenter un danger.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa morte e azionare parti della macchina che possono causare lesioni personali.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
morte e azionare parti della macchina che possono causare lesioni personali. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
Chain 6 ADJs
ADJ 6.1 ROS Window Cleaning Procedure peut entraîner des blessures.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
customer supply, while performing tasks that do not need electricity. Electricity can die scharfen Kanten entstehen.
WARNING
telles. Les pièces mobiles peuvent également présenter un danger. Do not break the glass. Broken glass can cause injury.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa DANGER: Attention à ne pas briser la glace sous risque de blessure.
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o AVVERTENZA: Per evitare il rischio di lesioni, non rompere il vetro.
morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Glas nicht zerbrechen - Verletzungsgefahr.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr AVISO: No rompa el cristal. El cristal roto puede ocasionar daños.
Chain 7 ADJs
ADJ 7.1 Tray 3 and 4 Paper Guide Settings
WARNING
WARNING customer supply, while performing tasks that do not need electricity. Electricity can
Do not break the glass. Broken glass can cause injury. cause death or injury. Moving parts can cause injury.
DANGER: Attention à ne pas briser la glace sous risque de blessure. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
AVVERTENZA: Per evitare il rischio di lesioni, non rompere il vetro. don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
VORSICHT: Glas nicht zerbrechen - Verletzungsgefahr. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
AVISO: No rompa el cristal. El cristal roto puede ocasionar daños. telles. Les pièces mobiles peuvent également présenter un danger.
ADJ 6.2 ROS Cleaning Procedure AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
WARNING

Translation of Warnings clxxii WorkCentre 5687 Family
ADJ 7.2 Tray 5 Paper Tray Guide Settings telles. Les pièces mobiles peuvent également présenter un danger.
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa ADJ 9.4 Xerographics Cleaning
Chain 9 ADJs telles. Les pièces mobiles peuvent également présenter un danger.
ADJ 9.1 Corotron Cleaning AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
telles. Les pièces mobiles peuvent également présenter un danger. Chain 11-110 ADJs
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa ADJ 11.1-110 2K LCSS Bin 1 Level
ADJ 9.3 Developer Magnetic Seal Brush Adjustment telles. Les pièces mobiles peuvent également présenter un danger.

WorkCentre 5687 Family clxxiii Translation of Warnings
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre-
corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad senti oggetti con bordi taglienti pericolosi.
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch
Chain 11-120 ADJs die scharfen Kanten entstehen.
ADJ 11.1-120 1K LCSS Bin 1 Level AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que
WARNING ADJ 11.4-170 Crease Blade Position
Chain 11-170 ADJs corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
ADJ 11.3-170 Stapler Anvil Alignment puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
WARNING
ADJs 11-171-HVF / HVF BM ADJS
ADJ 11.3-171 Stapler Anvil Alignment

Translation of Warnings clxxiv WorkCentre 5687 Family
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Chain 14A ADJs
morte e azionare parti della macchina che possono causare lesioni personali. ADJ 14.1A Optics Cleaning Procedure (32-55 ppm)
ADJ 11.4-171 Crease Blade Position puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
Chain 14B ADJs
WARNING
ADJ 14.1B Optics Cleaning Procedure (65-75 ppm)
WARNING
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas customer supply, while performing tasks that do not need electricity. Electricity can
telles. Les pièces mobiles peuvent également présenter un danger. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. morte e azionare parti della macchina che possono causare lesioni personali.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
Take care during this procedure. Sharp edges may be present that can cause injury. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants ADJ 14.2B Scan Carriage Assembly (65-75 ppm)

WorkCentre 5687 Family clxxv Translation of Warnings
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- DANGER : Porter des gants de protection lors de l'utilisation de solvants et de produits
telles. Les pièces mobiles peuvent également présenter un danger. de nettoyage, PL 26.10 Item 10 .
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa AVVERTENZA: utilizzare guanti protettivi durante l'impiego di solventi e soluzioni per
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o pulizia, PL 26.10 Item 10.
morte e azionare parti della macchina che possono causare lesioni personali. VORSICHT: Beim Einsatz von Lösungs- und Reinigungsmitteln Handschuhe tragen, PL
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr 26.10 Item 10.
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- AVISO: Póngase guantes de protección cuando utilice disolventes y productos de limp-
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. ieza, PL 26.10 Item 10.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de GP 10 How to Check a Motor
WARNING
ADJ 14.3B Scan Motor and Scanner Drive Belt (65-75 ppm)
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
GP 11 How to Check a Sensor
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
5 Parts Lists customer supply, while performing tasks that do not need electricity. Electricity can
PL 26.10 Consumables and Tools
Wear protective gloves when using solvents and cleaning agents, PL 26.10 Item 10. d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor-
DANGER : Porter des gants de protection lors de l'utilisation de solvants et de produits telles. Les pièces mobiles peuvent également présenter un danger.
de nettoyage, PL 26.10 Item 10 . AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa
AVVERTENZA: utilizzare guanti protettivi durante l'impiego di solventi e soluzioni per durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
pulizia PL 26.10 Item 10. morte e azionare parti della macchina che possono causare lesioni personali.
VORSICHT: Beim Einsatz von Lösungs- und Reinigungsmitteln Handschuhe tragen PL VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
26.10 Item 10. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
AVISO: Póngase guantes de protección cuando utilice disolventes y productos de limp-
ieza PL 26.10 Item 10. AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
6 General Procedures and Information puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
GP 8 Special Tools and Consumables GP 12 How to Check a Solenoid or Clutch
WARNING WARNING
Wear protective gloves when using solvents and cleaning agents, PL 26.10 Item 10.

Translation of Warnings clxxvi WorkCentre 5687 Family
customer supply, while performing tasks that do not need electricity. Electricity can AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
cause death or injury. Moving parts can cause injury. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
Do not use the on/off switch as a safety disconnect device. The on/off switch is not a
disconnect device. Disconnect the power cord from the supply to isolate the equipment.
DANGER : Ne pas utiliser l'interrupteur comme système d'arrêt d'urgence. Déconnecter
durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o le cordon d'alimentation de la prise pour isoler l'équipement.
AVVERTENZA: Non usare l'interruttore di accensione/spegnimento come dispositivo di
sicurezza per il disinserimento dell'elettricità, in quanto l'interruttore non è stato diseg-
nato per questa funzione. Per isolare la macchina dalla corrente elettrica, scollegare il
und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. cavo dell'alimentazione dalla presa a muro.
AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de VORSICHT: Der Netzschalter reicht zur Trennung von der Netzspannung NICHT aus. Um
das Gerät von der Netzspannung zu trennen, den Netzstecker abziehen.
AVISO: No utilice el interruptor de encendido/apagado como dispositivo de desconex-
GP 13 How to Check a Switch
ión seguro. El interruptor de encendido/apagado no es un dispositivo de desconexión.
WARNING Para aislar el equipo totalmente, desconecte el cable de alimentación de la toma de cor-
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the riente.
customer supply, while performing tasks that do not need electricity. Electricity can GP 15 How to Set the Machine Configuration
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas
erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
GP 14 How to Switch Off the Machine or Switch On the Machine AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.
Do not use the on / off switch as a safety disconnect device. The on / off switch is not a
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- disconnect device. Disconnect the power cord from the supply to isolate the equipment.
DANGER : Ne pas utiliser l'interrupteur comme système d'arrêt d'urgence. Déconnecter
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- le cordon d'alimentation de la prise pour isoler l'équipement.
AVVERTENZA: Non usare l'interruttore di accensione/spegnimento come dispositivo di
sicurezza per il disinserimento dell'elettricità, in quanto l'interruttore non è stato diseg-
nato per questa funzione. Per isolare la macchina dalla corrente elettrica, scollegare il
morte e azionare parti della macchina che possono causare lesioni personali. cavo dell'alimentazione dalla presa a muro.
VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr VORSICHT: Der Netzschalter reicht zur Trennung von der Netzspannung NICHT aus. Um
das Gerät von der Netzspannung zu trennen, den Netzstecker abziehen.

WorkCentre 5687 Family clxxvii Translation of Warnings
AVISO: No utilice el interruptor de encendido/apagado como dispositivo de desconex- is needed in front of the machine in hallway and exit routes.
ión seguro. El interruptor de encendido/apagado no es un dispositivo de desconexión. DANGER : États-Unis et Canada. Si cette machine est installée dans un couloir ou une
Para aislar el equipo totalmente, desconecte el cable de alimentación de la toma de cor- voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
riente. disponible devant la machine conformément aux normes de sécurité d'incendie.
GP 16 How to Safely Lift or Move Heavy Modules AVVERTENZA: N/A
WARNING VORSICHT: N/A
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the AVISO: Estados Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-
customer supply, while performing tasks that do not need electricity. Electricity can ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
cause death or injury. Moving parts can cause injury. espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor- de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
don d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas de las normas sobre incendios.
d'alimentation électrique. L'électricité peut entraîner des blessures graves voire mor- dC640 Video Path Diagnostics
Take care during this procedure. Sharp edges may be present that can cause injury. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
DANGER : Exécuter cette procédure avec précaution. La présence de bords tranchants erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
peut entraîner des blessures. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr.
AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
senti oggetti con bordi taglienti pericolosi. corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
die scharfen Kanten entstehen. dC905 TC Sensor Calibration
AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que WARNING
podrían producir lesiones. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
GP 21 Installation Space Requirements customer supply, while performing tasks that do not need electricity. Electricity can
Do not work in a confined space. 1 m (39 inches) space is needed for safe working. DANGER : Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cor-
DANGER : Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire
pour un dépannage en toute sécurité.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno
un metro attorno alla macchina per la sicurezza dell'operatore. durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten. morte e azionare parti della macchina che possono causare lesioni personali.
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr
con seguridad. erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs-
USA and Canada. Do not install this machine in a hallway or exit route that does not AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de
have 1.12 m (44 inches) of space additional to the normal space requirements in front of corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones.

Translation of Warnings clxxviii WorkCentre 5687 Family
1 Service Call Procedures
SCP 1 Initial Actions........................................................................................................ 1-3
SCP 2 First Call Actions . ................................................................................................. 1-4
SCP 3 Normal Call Actions . ............................................................................................ 1-4
SCP 4 Fault Analysis . ..................................................................................................... 1-5
SCP 5 Subsystem Maintenance ..................................................................................... 1-8
SCP 6 Final Actions . ....................................................................................................... 1-9
SCP 7 Machine Features ................................................................................................ 1-10
August 2007 Service Call Procedures

WorkCentre 5687 Family 1-1
Service Call Procedures August 2007
1-2 WorkCentre 5687 Family
SCP 1 Initial Actions 3. Touch the Event Log button on the UI.
Use the Service Call Procedures to find a problem with the machine. To display the active messages on the UI, perform the steps that follow:
1. Press the Status Key on the UI.
Use the Initial Actions to collect the information on the machine performance. 2. Touch the Fault tab on the UI
3. Touch the Active Messages button on the UI.
Also refer to SCP 7 Machine Features.
Initial Actions
• Switch off the machine, then switch on the machine, GP 14.
• If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.
Procedure
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power lead from the
customer supply while preforming tasks that do not need electricity. The electricity can
WARNING
Do not work in a small area. 1 m (39 inches) of space is needed to work safely.
1. Take note of problems, error messages or error codes. If necessary, refer to Machine Sta-
tus.
2. Ask the operator to describe or demonstrate the problem.
3. If the problem is the result of an incorrect action by the operator, refer the operator to the
user documentation.
4. Check the steps that follow:
a. The power lead is connected to the wall outlet and to the machine.
b. The documents are not loaded in the DADH or on the document glass.
c. The paper is loaded correctly.
d. All paper trays are closed.
e. All covers are closed or installed.
f. If a telephone line cable is installed, make sure that the cable is connected between
the line socket and the wall jack.
g. If a telephone line cable is installed, make sure that the customer telephone line is
functioning.
5. Check the machine service log book for previous actions that are related to this call.
6. If this service call is the first service call to this machine, go to SCP 2 First Call Actions. If
this service call is not the first call, go to SCP 3 Normal Call Actions.
Machine Status
To display a list of all fault codes on the UI, perform the steps that follow:
2. Touch the Fault tab on the UI.
3. Touch the All Faults button on the UI.
To display the event log on the UI, perform the steps that follow:
2. Touch the Fault tab on the UI.

WorkCentre 5687 Family 1-3 SCP 1
SCP 2 First Call Actions SCP 3 Normal Call Actions
Use the First Call Actions for the first service call. Use the Normal Call Actions to find the reason for the service call.
Initial Actions Initial Actions

• Switch off the machine, then switch on the machine, GP 14. • Switch off the machine, then switch on the machine, GP 14.
• If the machine cannot be switched off, go to 03-374 Power Off Failure RAP. • If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.
Procedure Procedure
1. Check the machine configuration with the customer. Check that all the required hardware NOTE: If an error message appears, go to the RAP for the error message. If necessary refer to
and software is installed. Check that all the required hardware and software is enabled.
OF4 Status Codes and Messages RAP.
2. Check that all the machine settings are entered correctly.
3. Mark off the hardware options, software options or Tags installed on the Tag matrix cards Perform the steps that follow:
and dC111. 1. Review the copy, print and Fax samples.
4. 32-55 ppm Only. If the machine has a OCT, install the OCT fingers. Go to REP 12.1. 2. Make sure the user access settings are correct. If necessary refer to the user documenta-
tion.
NOTE: The OCT fingers are supplied with the OCT but must be installed by a CSE at the 3. To prevent the deletion of the customer information and soft machine settings, perform
first service call. They are located in a plastic wallet on the rear of the machine. The OCT
NVM Save and Restore. Refer to GP 5.
fingers improve feeding to the OCT.
4. If the machine has a network controller, perform GP 19 Network Clone Procedure.
5. If a fault is found, go to SCP 3 Normal Call Actions. If a fault is not found, go to SCP 6
Final Actions. NOTE: The clone file must be taken whenever the customer changes the network control-
ler setting or after the system software is changed.
6. Check the machine for waste toner contamination. Refer to the OF11 Waste Toner Con-
tamination RAP. 5. Before pressing the on/off switch or clear the memory, check for a customer job in the
7. Save NVM to the machine resident diskette. Refer to GP 5 Portable Workstation and memory.
Tools. 6. Check and record the total print counter.
8. If the machine has a network controller, perform GP 19 Network Clone Procedure. 7. Check the machine for waste toner contamination. Refer to the OF11 Waste Toner Con-
tamination RAP.
NOTE: The clone file must be taken whenever the customer changes the network control-
8. Clean the optical sensors that follow:
ler setting or after the system software is changed.
• DADH feed sensor, PL 5.15 Item 2.
9. Enter the machine information and the customer information in the service logbook. • DADH document present sensor, PL 5.15 Item 12.
10. If the machine has a Tray 5 installed, check the top edge registration, ADJ 7.4. • DADH length sensors, PL 5.35 Item 8.
• Tray 1 feed sensor, PL 7.30 Item 24.
• Wait sensor, (32-55 ppm) PL 8.15 Item 3, (65-87 ppm) PL 7.30 Item 25.
• Duplex sensor, PL 8.20 Item 4.
• Registration sensor, PL 8.17 Item 3.
9. Go to SCP 4 Fault Analysis.

SCP 2, SCP 3 1-4 WorkCentre 5687 Family
SCP 4 Fault Analysis • If the user interface is illuminated, but there is no information, go to the 02-309 UI Control
Panel Button or Touch Screen RAP.
Use the Fault Analysis to identify a fault.
Messages, Fault Codes and Status Codes
Initial Actions • If the machine has the problems that follow, go to the 19-401, 19-402, 19-403 Out of
Memory Resources RAP.
– A message that there is not enough memory to complete the job.
• If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.
– The machine does not print a complex job.
– The customer reports that the print speed is slow.
Procedure
• If a status code or message is displayed, but not a fault code, go to OF4 Status Code and
Use the machine in all modes until the fault is found.
Message RAP.
Go to the correct procedure for the machine fault. When the fault is cleared, go to SCP 5 Sub- • If a fault code is displayed, go to the Status Indicator RAP for that code.
system Maintenance. • If a fault code and the message ‘Mark Service Unavailable’ is displayed, perform the Sta-
• Power Up Problems tus Indicator RAP for that code. If the fault continues after you performed the RAP, go to
the 03B Mark Service Unavailable RAP.
• Sleep Mode Problems
• If the user interface does not display the features for output devices that are installed, per-
• User Interface Problems
form one of the procedures that follow:
• Messages, Fault Codes and Status Codes
– 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP.
• DADH Problems
– 11-050-110, 11-360-110 Staple Head Operation Failure RAP.
• Paper Supply and Paper Feed Problems
DADH Problems
• OCT Problems
• If the DADH does not detect the documents in the DADH input tray, go to 05B Document
• 1K LCSS Problems Present Failure RAP.
• 2K LCSS Problems • If the DADH has a fault, but not a fault code, go to the 05A DADH Other Faults RAP.
• HCSS BM Problems • If the DADH has detected a document of the wrong size. Perform the procedures that fol-
• HCSS Problems low:
• HVF, HVF BM, PPI and Tri-Folder Problems – 14A Scanning Document Size RAP.
• Fax Problems – 05C Document Size Sensor Failure RAP.
• Other Problems Paper Supply and Paper Feed Problems
• Xerographic Module (XRU) Handling • For the paper supply problems that do not have a fault code, perform the procedures that
Power Up Problems follow, as appropriate:
• Go to the OF3 Dead Machine RAP if the machine has the problems that follow: – 07A Tray 1 and 2 Empty RAP.
– The machine will not power up. – 07B Tray 3 and 4 False Paper Level RAP.
– There is no information on the user interface. – 07C Bypass Tray RAP.
– There is no LED illumination on the user interface. – 07D Tray 1 and 2 Wrong Size Paper RAP.
• If all the panel lights are on, the UI touch screen is illuminated and the machine then pow- – 07E Tray 3 or Tray 4 Out Of Paper RAP.
ers off. Go to the OF3 Dead Machine RAP. – 07F Tray Out of Service RAP.
• If the UI displays ‘system unavailable’ or the machine does not come to a ‘Ready to scan – 07G Tray 5 Empty RAP
your job’ state. Go to the OF5 Boot Up Failure RAP. • If tray 5 is not set to the correct paper size, perform ADJ 7.2 Tray 5 Paper Tray Guide Set-
Sleep Mode Problems ting.
• If the machine fails to enter or exit sleep mode, go to the 01K Sleep Mode RAP. • If the machine produces a multifeed, go to the OF8 Multifeed RAP.
User Interface Problems
• Go to the OF3 Dead Machine RAP if the machine has the problems that follow:
– The machine is silent.
– There is no information on the user interface.
– There is no LED illumination on the user interface.
• If the user interface is not illuminated, go to the OF2 UI Touch Screen Failure RAP.

OCT Problems – OF12 Output Device Undocked RAP.
• Go to the 12-301 Offset Catch Tray Failure RAP. – 11A-170 Offline Stapling RAP.
• If the prints adhere to each other in the OCT, go to the OF6 Ozone and Air Systems RAP. – 11B-170 HCSS BM Initialization Failure RAP.
1K LCSS Problems – 11C-170 HCSS BM Power Distribution RAP.
• If the machine has a 1K LCSS fault, but not a fault code, perform the procedures that fol- – 11D-170 HCSS BM to Machine Communication Interface RAP.
low, as appropriate: – 11E-170 HCSS BM Bin 2 Failure RAP.
– 11A-120 Bin 1 Overload RAP. – 11F-170 Booklet Quality RAP.
– 11B-120 Initialization Failure RAP. – 11G-170 Copy Damage in the HCSS BM RAP.
– 11C-120 1K LCSS Power Distribution RAP. – 11H-170 Mis-Registration in Stapled and Unstapled Sets RAP.
– 11D-120 1K LCSS to Machine Communication Interface RAP. – 11J-170 HCSS BM Poor Stacking RAP.
– 11E-120 1K LCSS PWB DIP Switch Settings RAP. • If the punched holes are out of position, perform ADJ 11.2-170 Hole Punch Position.
– 11F-120 1K LCSS PWB Damage RAP. • If the staples of a stapled set from the compiler are not correct, go to the 11-364-170, 11-
– 11G-120 Copy Damage in the 1K LCSS RAP. 370-170 Compiler Carriage Stapling Failure RAP.
– 11H-120 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP. • If the staples of a booklet are not correct, perform the correct procedure that follows:
– 11J-120 1K LCSS Poor Stacking RAP. – 11-063-170, 11-411-170 HCSS BM Staple Unit 1 Failure RAP,
• If the machine has the problems that follow, go to the 11E-120 1K LCSS PWB DIP Switch – 11-403-170, 11-413-170 HCSS BM Staple Unit 2 Failure RAP.
Settings RAP: • If the prints bond together in the HCSS BM bins, go to OF6 Ozone and Air Systems RAP.
– False jam clearance messages. HCSS Problems
– Communication errors between the LCSS and the machine. • If the machine has an HCSS fault, but with no fault code, perform the procedures that fol-
• If the staples of a stapled set are not correct, go to the 11-364-120 Stapling Failure RAP. low, as appropriate:
• If the prints bond together in the LCSS trays, go to OF6 Ozone and Air Systems RAP. – OF12 Output Device Undocked RAP.
2K LCSS Problems – 11A-130 Offline Stapling RAP.
• If the machine has an 2K LCSS fault, but not a fault code, perform the procedures that fol- – 11B-130 HCSS Initialization Failure RAP.
low, as appropriate: – 11C-130 HCSS Power Distribution RAP.
– 11A-110 Offline Stapling Faults RAP. – 11D-130 HCSS to Machine Communications Interface RAP.
– 11B-110 Bin 1 Overload RAP. – 11E-130 Copy Damage in the HCSS RAP.
– 11C-110 Initialization Failure RAP. – 11F-130 Mis-Registration in Stapled and Unstapled Sets RAP.
– 11D-110 2K LCSS Power Distribution RAP. – 11G-130 HCSS Poor Stacking RAP.
– 11E-110 2K LCSS to Machine Communications Interface RAP. • If the punched holes are out of position, perform ADJ 11.2-130 Hole Punch Position.
– 11F-110 2K LCSS PWB DIP Switch Settings RAP. • If the staples of a stapled set are not correct, go to the 11-364-130, 11-370-130 Stapling
– 11G-110 2K LCSS PWB Damage RAP. Failure RAP.
– 11H-110 Copy Damage in the 2K LCSS RAP. • If the prints bond together in the HCSS bins, go to OF6 Ozone and Air Systems RAP.
– 11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP. HVF, HVF BM, PPI and Tri-Folder Problems
– 11K-110 2K LCSS Poor Stacking RAP. • If the machine has a fault in the HVF or HVF BM, but with no fault code, perform the pro-
• If the punched holes are out of position, perform ADJ 11.3-110 Hole Punch Position. cedures that follow, as appropriate:
• If the machine has the problems that follow, go to the 11F-110 2K LCSS PWB DIP Switch – 11-300-171, 11-302-171, 11-303-171 HVF Docking and Interlocks RAP
Settings RAP: – 11A-171 HVF BM Power Distribution RAP.
– False jam clearance messages. – 11B-171 HVF BM to Machine Communication Interface RAP.
– Communication errors between the LCSS and the machine. – 11C-171 HVF BM Bin 2 Failure RAP.
• If the staples of a stapled set are not correct, go to the 11-364-110 Stapling Failure RAP. – 11D-171 Booklet Quality RAP.
• If the prints bond together in the LCSS trays, go to OF6 Ozone and Air Systems RAP. – 11E-171 Copy Damage in the HVF BM RAP.
HCSS BM Problems – 11F-171 Mis-Registration in Stapled and Unstapled Sets RAP.
• If the machine has a fault in the HCSS BM, but with no fault code, perform the procedures – 11G-171 HVF BM Poor Stacking RAP.
that follow, as appropriate: – 11H-171 Pause To Unload (PTU) RAP.

SCP 4 1-6 WorkCentre 5687 Family
– 11J-171 Inserter Paper Sensing and +5V Supply RAP. • Do not expose the photoreceptor drum to bright lights for extended periods.
– 11K-171 HVF Initialization Failure RAP. • When ever the XRU is removed from the IOT, place the XRU in the black plastic bag sup-
– 11L-171 Tri-Folder Not Detected RAP. plied with the IOT. Store the XRU in a safe place on a clean flat surface, to avoid damage
– 11M-171 Curl Suppressor RAP to the photoreceptor drum surface.
– 11N-171 Chad Bin Present and Bin Full RAP. • Place the XRU in the black bag if the covers are removed or left open for long periods.
– 11P-171 Buffer Clamp RAP
• If the staples of a booklet are not correct, perform the correct procedure that follows:
– 11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP,
– 11-403-171, 11-413-171, 11-414-171 HVF BM Stapler head 2 and Staple Module
RAP.
• If the tri-folder paper fold is not in the correct position, perform ADJ 11.2-171 Tri-Folder
Paper Settings.
Fax Problems
• For Fax problems with no fault code, perform the procedures that follow, as appropriate:
– 20A Fax Entry RAP.
– 20B Unable To Send A Fax RAP.
– 20C Unable To Send A Fax To Some Machines RAP.
– 20D Unable To Receive A Fax RAP.
– 20E Fax Will Not Print RAP.
– 20F Fax Tab Not Available RAP.
– 20G Embedded Fax Checkout RAP.
– 20H Embedded Fax PWB Voltage Checkout.
Other Problems
• Hot machine. Go to the OF6 Ozone and Air Systems RAP.
• Network print faults. Go to the 16A Network Controller RAP.
• Convenience stapler faults. Go to the OF13 Convenience Stapler RAP.
• If the customer has lost the System Administration password. Go to dC001 Reset
Auditron Master PIN.
NOTE: The System Administration password and the Auditron password are the same
item.
• Image quality fault. Go to the IQ1 Image Quality Entry RAP.
• Machine noise. Go to the OF1 Audible Noise RAP.
• Machine odour. Go to the OF6 Ozone and Air Systems RAP.
• If the UI displays ‘system not available’ or the machine continues to boot up, go to OF5
Boot Up Failure RAP.
• The machine will not turn off. Go to 03-374 Power Off Failure RAP.
• Check the fault history. GP 1 Diagnostic Entry, Facilities and Exit.
• Foreign device. Go to ACC 1 Foreign Device Checkout.
• Xerox extensible interface platform faults. Go to the OF14 Xerox Extensible Interface
Platform RAP.
• Xerox secure access faults. Go to the OF15 Xerox Secure Access RAP.
Xerographic Module (XRU) Handling
• The Xerographic Module (XRU) must be protected from light shock and mechanical dam-
age.

SCP 5 Subsystem Maintenance NOTE: If a range of machine speeds are specified within Table 1, the life expectancy for the
part will be specific for that machine.
Use the Subsystem Maintenance to maintain the machine.
If the speed has not been specified, the life expectancy for the part applies to all machines
within the product family.
Procedure
WARNING HFSI
Switch off the electricity to the machine, GP 14. Disconnect the power lead from the The High Frequency Service Items are shown in Table 2. To change HFSI settings, refer to GP
customer supply while performing tasks that do not need the electricity. Electricity can 17 High Frequency Service Items.
cause the death or injury. Moving components can cause the injury.
Go to the correct procedure: Table 2 High frequency service items
• Installation of New Parts The

• HFSI recommended
life for new
• Lubrication
component Parts list
• How to Clean the Machine Item Component Description installation reference
Installation of New Parts Tray 1 feed Feed rolls All sheets fed from tray 1 1,500k feeds PL 8.25
The design life of the major components are shown in Table 1. after last HFSI reset
Tray 2 feed Feed rolls All sheets fed from tray 2 1,500k feeds PL 8.25
Table 1 Component design life after last HFSI reset
Part Life Parts list reference Tray 3 feed Feed rolls All sheets fed from tray 3 1,500k feeds PL 8.30 Item 2
after last HFSI reset
Fuser module
32-55 ppm 400k prints PL 10.8 Item 1 Tray 4 feed Feed rolls All sheets fed from tray 4 1,500k feeds PL 8.31 Item 2
65-87 ppm 400k prints PL 10.10 Item 1 after last HFSI reset
Ozone filter Tray 1 trans Transport roll The total feeds from tray 2,000k feeds PL 8.25 Item 8
32-55 ppm 350k prints PL 9.25 Item 3 1, 2, 3, 4 after last HFSI
65-87 ppm 400k prints PL 9.25 Item 3 reset
Xerographic module Tray 2 trans Transport roll The total feeds from tray 2,000k feeds PL 8.25 Item 8
32-38 ppm 200k prints PL 9.22 Item 2 2, 3, 4 after the last HFSI
45-87 ppm 400k prints PL 9.20 Item 2 reset
Toner cartridge Tray 3/4 trans Tray 3 and 4 The total feeds from tray 2,500k feeds PL 8.30 Item 18
32-55 ppm 30k prints at 6% area coverage PL 9.17 Item 4 transport roll 3, 4 after the last HFSI
65-87 ppm 45k prints at 6% area coverage PL 9.15 Item 4 reset
Waste toner bottle 100k prints at 6% area coverage PL 9.10 Item 1 Bypass feeds Bypass tray The total bypass tray 100k feeds PL 7.30 Item 21
feed roll and feeds after the last HFSI
DADH feed roll assembly 150k feeds PL 5.15 Item 1
retard pad reset
1K LCSS staple cartridge 3k staples PL 26.10 Item 26
assembly
2K LCSS staple cartridge 5k staples PL 26.10 Item 11
DADH feeds Feed roll The total DADH feeds in 150k feeds PL 5.15 Item 1
HCSS staple cartridge 5k staples PL 26.10 Item 11 assembly all modes after the last
HVF staple cartridge 5k staples PL 26.10 HFSI reset
HCSS BM staple cartridge 5k staples PL 26.10 Item 11 Inverter feeds Nip split shaft The total turned and 2,500k feeds PL 10.11 Item 4
BM staple cartridge 2k staples PL 26.10 Item 24 assembly duplex feeds after the last
HFSI reset
Developer assembly
32-38 ppm 1000k prints PL 9.17 Item 2 Duplex sen- Duplex sen- The total count of the 1,000k actuator (32-55 ppm) PL
45-55 ppm 2500k prints PL 9.17 Item 2 sor sor actuator duplex sensor actuator counts 8.22 Item 4
65-87 ppm 5000k prints PL 9.15 Item 2 after the last HFSI reset
Bias foam Bias contact The total sides of copies 500k impres- PL 8.15 Item 23
and prints after the last sions
HFSI reset

Table 2 High frequency service items SCP 6 Final Actions
The Use the Final Actions to verify the total operation of the system. Use the Final Actions to com-
recommended plete the service call.
life for new
component Parts list Procedure
Item Component Description installation reference
Perform the steps that follow. If a fault is identified, go to SCP 4 Fault Analysis:
Developer Developer The total sides of copies 2,500k impres- (32-55 ppm) PL
drive gear / and prints after the last sions 9.17 Item 2 or 1. If necessary, restore NVM to the machine from the machine resident diskette. Go to GP 5
pulley and the HFSI reset (65-87 ppm) PL Portable Workstation and Tools.
main drive 9.15 Item 2 2. If the machine has a network controller, perform GP 19 Network Clone Procedure.
gear
Post Fuser Tri-roll shaft The total sides of copies 1,200k impres- PL 10.12 Item 8, NOTE: The clone file will need to be taken whenever the customer changes the network
assembly and and prints after the last sions PL 10.12 Item 9. controller setting or after the system software is changed.
Post fuser exit HFSI reset 3. Go to SCP 5 Subsystem Maintenance.
roll.
4. To clear all fault counters, go to GP 1.
Tray 5 feeds Tray 5 feed All sheets fed from tray 5 1,000k feeds PL 8.45 Item 2
5. Operate the machine in all modes. Make the copies and prints from all trays, use the
rolls after last HFSI reset
DADH and the document glass.
Inserter Inserter feed Total Inserter feeds 80k feeds PL 11.175
6. Make copies and / or prints from all trays and check the registration and copy quality. To
rolls
reset the registration, go to dC604 Registration Setup and for copy quality defects, go to
IQ1 Image Quality Entry RAP.
Lubrication 7. Make a proof copy or print of a customer document.
To lubricate the machine, refer to ADJ 4.1 Machine Lubrication. 8. If some of the customers selections were changed, return the selections to the customer
settings.
How to Clean the Machine 9. Mark off the hardware options, software options or Tags installed on the Tag matrix cards,
• Perform ADJ 9.4 Xerographic’s Cleaning. dC111.
• Clean the takeaway roll idlers, PL 5.20 Item 3. Refer to ADJ 5.4 DADH Cleaning Proce- 10. Save NVM changes to the machine resident diskette. Go to GP 5 Portable Workstation
dures. and Tools.
• Clean the upper surfaces of the CVT glass and document glass. Refer to (32-55 ppm) 11. If some changes were made to the configuration or options were added, print the configu-
ADJ 14.1A or (65-87 ppm) ADJ 14.1B Optics cleaning procedures. ration report. Store the configuration report with the machine log book. Discard the previ-
• Clean the DADH feed sensor and the area around the sensor, (45-87 ppm) PL 5.15 Item ous version of the configuration report.
2. 12. Remove and destroy all copies of test patterns.
• Clean the tray 1 and tray 2 feed sensor and the area around the sensor, PL 8.25. 13. Make sure the machine and service area are clean.
• Clean the tray 4 feed sensor and the area around the sensor, PL 8.31 Item 10. 14. If necessary, provide the customer with training.
• Clean the duplex sensor and the area around the sensor, (65-87 ppm) PL 8.20 Item 4. 15. At the completion of the service call report the three billing counters in order, billing
• Clean the registration sensor and the surrounding area, (32-55 ppm) PL 8.15 Item 3, (65- counter C13, billing counter C1 and billing counter C2.
87 ppm) PL 8.17 Item 3.
• For special tools and consumables, refer to GP 8 Special Tools and Consumables.
• Go to SCP 6 Final Actions.

WorkCentre 5687 Family 1-9 SCP 5, SCP 6
SCP 7 Machine Features • Network accounting kit.
• Scan to file and scan to E-mail.
Configuration Options
• Scan to E-mail (colour scanning) enablement kit.
The WC5687F is available as a basic machine with trays 1, 2 and a bypass tray. It is also avail-
able in various configurations using the options that follow: • Scan to PC desktop SE - standard.
• Scan to PC desktop SE - professional.
General • Centreware kits.
For the space requirements, environment range and the print out time. Refer to: • FreeFlow SMART send 2.0.
• GP 21 Installation Space Requirements • FreeFlow SMART send 2.0 Professional.
• GP 23 Environmental Data. • Nationalization kits.
• GP 25 First Copy / Print Out Time and Power On / Off Time.
NOTE: The service manual covers all of the above configurations. Within the manual, ignore
Paper supply and paper handling options any references to options that are not installed.
• 3600 sheet high capacity feeder (HCF).
• 100 sheet duplex automatic document handler (DADH).
Development History
• 4100 sheet high capacity feeder (Tray 5) The WC5687F machines have been developed from the CC232-WCP275F and offer the fol-
lowing new features:
Output options
• New models speeds of 87 ppm.
• 500 sheet offsetting catch tray (OCT).
• Configurable user interface (CUI).
• 1250 sheet 2 bin stapler stacker tray (1K LCSS).
• Endeavour 5 network controller.
• 2250 sheet 2 bin stapler stacker tray (2K LCSS).
• 4,100 sheet paper feeder tray 5.
• 1750 sheet 3 bin stapler stacker (HCSS BM).
• Tri-folder unit for the HVF BM.
• 3000 sheet 2 bin stapler stacker with 100 sheet finishing (HVF).
• Post process inserter (PPI), 250 sheet capacity.
• 250 sheet post print inserter, PPI (HVF)
• Wider choice of output modules:
• 2000 sheet 2 bin stapler stacker (HVF BM).
– HVF Base with 3000 sheet 1 bin stacker stapler with 100 sheet stapling available on
• 3250 sheet 3bin stapler stacker (HCSS).
the 55, 65, 87 ppm machines.
Accessories and Kits
– HVF BM with 2000 sheet 1 bin stacker stapler available on 55, 65, 87 ppm
• 50 sheet convenience stapler. machines.
• Tri-folder.
• 4,100 sheet paper feeder tray 5.
• Tray 5 Short edge reg kit (A4 / 8.5x11 inch SEF). Machine Identification
• Tray 5 Short edge reg kit (A3 / 17 inch SEF). The diagrams that follow illustrate some of the various machine configurations:
• Envelope kit. • Figure 1 WC5632 with stand, document cover and OCT.
• Assistive UI kit (Xerox copier assistant). • Figure 2 WC5645 with DADH, NC and OCT.
• Foreign interface kit. • Figure 3 WC5645 with DADH, NC and 1K LCSS.
• EPC (machine) RAM upgrade. • Figure 4 WC5655 with DADH, NC and 2K LCSS.
• Image overwrite security kit. • Figure 5 WC5545 with DADH, NC and HCSS BM.
• NC RAM upgrade kit. • Figure 6 WC5655 - WC5687 with HCF, DADH, NC and 3K HCSS.
• Server Fax kit. • Figure 7 WC5675 with DADH, NC and HVF.
• 2 hole punch kit. • Figure 8 WC5687 with DADH, NC and HVF BM.
• 3 hole punch kit.
• 4 hole punch kit.
• Swedish 4 hole punch kit.
• USB print kit.
• Internet Fax kit.
• Embedded Fax kit.

Figure 1 WC5632 with stand, document cover and OCT Figure 3 WC5645 with DADH, NC and 1K LCSS
Figure 2 WC5645 with DADH, NC and OCT Figure 4 WC5655 with DADH, NC and 2K LCSS

Figure 5 WC5645 with DADH, NC and HCSS BM Figure 7 WC5675 with DADH, NC and HVF
Figure 6 WC5665-WC5675 with HCF, DADH, NC and 3K HCSS Figure 8 WC5687 with DADH, NC and HVF BM

2 Status Indicator RAPs
Chain 1 - Standby Power 03-700, 03-780, 03-785, 03-790 Power On / Power Off Event Fault RAP ...................... 2-103
01-300 Front Door Open RAP......................................................................................... 2-7 03-720 ODIO Timeout Error RAP.................................................................................... 2-103
01-305 Left Hand Door Open RAP ................................................................................. 2-9 03-770 IOT PWB Software Reset RAP ........................................................................... 2-104
01A Ground Distribution RAP ......................................................................................... 2-11 03-777 Power Loss Detected RAP.................................................................................. 2-104
01B 0V Distribution RAP ................................................................................................. 2-21 03A Image Processing Cooling Fan Failure RAP ........................................................... 2-105
01C AC Power RAP ........................................................................................................ 2-33 03B Mark Service Unavailable RAP................................................................................ 2-105
01D +3.3V Distribution RAP............................................................................................ 2-36
01E +5V Distribution RAP ............................................................................................... 2-39
Chain 4 - Main Drives
04A Main Drive Motor and Photoreceptor Motor RAP .................................................... 2-107
01F +12V Distribution RAP ............................................................................................. 2-42
01G +24V Distribution RAP............................................................................................. 2-45 Chain 5 - DADH
01H Short Circuit and Overload RAP .............................................................................. 2-51 05-300 DADH Open RAP................................................................................................ 2-109
01J Power On and LVPS Control Signal RAP ................................................................ 2-55 05-305 DADH Top Cover Open RAP .............................................................................. 2-110
01K Sleep Mode RAP ..................................................................................................... 2-57 05-310 Document too Short RAP.................................................................................... 2-112
Chain 2 - User interface 05-330, 05-331 DADH Feed Sensor Failure Entry RAP ................................................. 2-112
02-309 UI Control Panel Button or Touch Screen RAP .................................................. 2-63 05-330A, 05-331A DADH Feed Sensor Failure RAP (32-38 ppm) ................................. 2-113
05-330B, 05-331B DADH Feed Sensor Failure RAP (45-87 ppm) ................................. 2-115
02-320, 02-380 UI Communication Test RAP ................................................................. 2-63
05-335 DADH Takeaway Sensor Failure RAP................................................................ 2-118
02-390, 02-391, 02-704, 02-706 UI Software Error RAP ................................................ 2-64
02-705, 02-707, 02-709, 02-712, 02-715 UI Failure RAP ............................................... 2-64 05-340 DADH Registration Sensor Failure RAP ............................................................. 2-120
05-345, 05-346 DADH Exit Sensor Failure RAP ............................................................. 2-122
Chain 3 - Machine Run Control 05-350, 05-352 DADH CVT Sensor Failure RAP............................................................ 2-125
03-300, 306, 461, 482, 805, 870 Image Processing PWB to IOT PWB Error RAP ........ 2-65 05A DADH Other Faults RAP.......................................................................................... 2-128
03-310 Image Processing PWB to UI Error RAP ............................................................ 2-67 05B DADH Document Present Sensor Failure Entry RAP.............................................. 2-128
03-315, 325, 347, 348, 349, 355, 400 Image Processing PWB Failure RAP.................. 2-69 05C Document Size Sensor Failure Entry RAP .............................................................. 2-129
03-320, 03-322 to 03-324 Image Processing PWB to DADH Error RAP ........................ 2-69 05D DADH Motor Failure RAP ........................................................................................ 2-129
03-330, 03-462 Image Processing PWB to Scanner Fault Entry RAP............................ 2-71 05E DADH Feed Clutch Failure RAP .............................................................................. 2-131
03-330A, 03-462A Image Processing PWB to Scanner Fault RAP (32-55 ppm)............ 2-71 05F Damaged Documents RAP ...................................................................................... 2-132
03-330B, 03-462B Image Processing PWB to Scanner Fault RAP (65-87 ppm)............ 2-74 05G DADH Document Present Sensor Failure RAP (32-38 ppm) .................................. 2-133
03-336 FAX Card Self Test Failure RAP......................................................................... 2-76 05H DADH Document Present Sensor Failure RAP (45-87 ppm) .................................. 2-134
03-338 FAX Communication Error RAP.......................................................................... 2-76 05J Document Size Sensor Failure RAP (32-38 ppm).................................................... 2-135
03-340, 03-416 Image Processing PWB to Network Controller Fault RAP..................... 2-77 05K Document Size Sensor Failure RAP (45-87 ppm) ................................................... 2-138
03-350, 03-351, 03-354 IOT to Tray 1 and Tray 2 PWB Error RAP................................ 2-79
03-359, 03-407 HCF Communications and Detection Error RAP ................................... 2-80
Chain 6 - ROS
06-020 ROS Motor Failure RAP...................................................................................... 2-141
03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP .............................. 2-81
03-363 HCSS BM Communication Failure RAP ............................................................. 2-85 06-340 ROS Laser Failure RAP ...................................................................................... 2-143
06-350 ROS Laser Not Under Control RAP .................................................................... 2-145
03-365 IOT Bus Failure RAP .......................................................................................... 2-86
03-366 IOT to Tray 5 Module Communication Failure RAP............................................ 2-87 Chain 7 - Paper Supply
03-371, 03-372 Fuser and Xerographic CRUM Communication Error RAP ................... 2-89 07-301 Tray 1 Open During Run RAP............................................................................. 2-147
03-374 Power Off Failure RAP........................................................................................ 2-91 07-302 Tray 2 Open During Run RAP............................................................................. 2-149
03-395, 396, 852, 853 IOT PWB Fault RAP ................................................................... 2-93 07-303 Tray 3 Open During Run RAP............................................................................. 2-151
03-397 Main Motor Not Controlled RAP.......................................................................... 2-94 07-304 Tray 4 Open During Run RAP............................................................................. 2-152
03-401, 03-403 Fax Not Detected RAP .......................................................................... 2-96 07-306 Tray 5 Door Open During Run RAP.................................................................... 2-154
03-412 Foreign Device PWB Fault RAP ......................................................................... 2-97 07-353 Tray 1 Elevator Lift Failure RAP.......................................................................... 2-156
03-415 Tray 5 Module Not Detected / Confirmed RAP ................................................... 2-99 07-354 Tray 2 Elevator Lift Failure RAP.......................................................................... 2-158
03-417 Incompatible Fax Software RAP ......................................................................... 2-101 07-355 Tray 3 Elevator Lift Failure RAP.......................................................................... 2-160
03-419, 03-420 Incompatible Software RAP................................................................... 2-101 07-360 Tray 4 Elevator Lift Failure RAP.......................................................................... 2-162
03-423, 424, 433, 434, 821, 822, 831, 832 Print Command Late RAP........................... 2-102 07-372 Tray 5 Undocked During Run RAP ..................................................................... 2-164
03-480 IOT +24V Supply Failure RAP ............................................................................ 2-102
August 2007 Status Indicator RAPs

07-373 Tray 5 Elevator Lift Failure RAP ......................................................................... 2-166 09B Waste Toner Full Sensor RAP................................................................................. 2-251
07-374 Tray 5 Elevator Lower Failure RAP .................................................................... 2-169 09C Photoreceptor Fan RAP........................................................................................... 2-252
07A Tray 1 and Tray 2 Empty RAP................................................................................. 2-172
07B Tray 3 and Tray 4 False Low Paper Level RAP ...................................................... 2-173 Chain 10 - Fusing and Copy/Print transportation
07C Bypass Tray RAP .................................................................................................... 2-175 10-101, 10-102, 10-103 Lead Edge Late to Fuser Exit Switch Entry RAP...................... 2-253
07D Tray 1 and 2 Wrong Size Paper RAP ...................................................................... 2-176 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Switch RAP (32-55 ppm) ... 2-253
07E Tray 3 or Tray 4 Out of Paper RAP ......................................................................... 2-180 10-101B, 10-102B, 10-103B Lead Edge Late to Fuser Exit Switch RAP (65- 87 ppm) .. 2-257
07F Tray Out of Service RAP.......................................................................................... 2-182 10-107, 10-108, 10-109, 10-110 Trail Edge Late from Fuser Exit Switch RAP............... 2-261
07G Tray 5 Empty RAP................................................................................................... 2-183 10-120, 10-121, 10-126 IOT Exit Sensor RAP ................................................................ 2-264
10-132, 10-133, 10-134 Lead Edge Late to Inverter Sensor RAP (65-87 ppm).............. 2-268
Chain 8 - Paper Transport 10-135, 10-136, 10-137, 10-138 Trail edge Late from Inverter Sensor RAP .................. 2-270
08-100 Wait Sensor Jam Entry RAP............................................................................... 2-185 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-360, 10-380
08-100A Wait Sensor Jam RAP (32-55 ppm) ................................................................. 2-185 Fuser Over Temperature RAP ........................................................................................ 2-274
08-100B Wait Sensor Jam RAP (65-87 ppm) ................................................................. 2-188 10-322, 10-324, 10-325, 10-330, 10-370 Fuser Under Temperature RAP ..................... 2-278
08-101 Tray 1 Misfeed RAP............................................................................................ 2-190 10-399 Fuser Authorization Failure RAP......................................................................... 2-282
08-102 Tray 2 Misfeed RAP............................................................................................ 2-192 10A Fuser Web Motor RAP............................................................................................. 2-282
08-103, 08-113 Tray 3 Misfeed RAP............................................................................... 2-194
08-104, 08-114 Tray 4 Misfeed RAP............................................................................... 2-196 Chain 11-110 - 2K LCSS
08-106 Late to Tray 1 Feed Sensor RAP ........................................................................ 2-198 11-005-110, 11-006-110, 11-310-110, 11-311-110 Front Tamper Move Failure RAP.... 2-285
08-107 Tray 3 Paper Feed Jam RAP .............................................................................. 2-200 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-110
08-108 Tray 3 or Tray 4 Paper Feed Jam RAP .............................................................. 2-202 Rear Tamper Move Failure RAP ..................................................................................... 2-287
08-115, 08-117 Tray 5 Misfeed RAP............................................................................... 2-204 11-024-110, 11-025-110 Paddle Roll Failure RAP.......................................................... 2-290
08-115A, 08-117A Tray 5 Misfeed RAP (32-55 ppm) ..................................................... 2-204 11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Movement Failure RAP ......... 2-292
08-115B, 08-117B Tray 5 Misfeed RAP (65-87 ppm) ..................................................... 2-208 11-043-110, 11-350-110 Hole Punch Operation Failure RAP......................................... 2-296
08-150, 08-151 Registration Jam Entry RAP .................................................................. 2-212 11-050-110, 11-360-110 Staple Head Operation Failure RAP........................................ 2-299
08-150A, 08-151A Registration Jam RAP (32-55 ppm) .................................................. 2-212 11-053-110, 11-370-110 Staple Head Unit Movement Failure RAP ............................... 2-302
08-150B, 08-151B Registration Jam RAP (65-87 ppm) .................................................. 2-214 11-100-110 2K LCSS Paper Entry RAP.......................................................................... 2-305
08-155, 08-156 Bypass Tray Registration Jam Entry RAP ............................................. 2-216 11-110-110 Sheet Late to Hole Punch RAP.................................................................... 2-306
08-155A, 08-156A Bypass Tray Registration Jam RAP (32-55 ppm) ............................. 2-217 11-130-110, 11-132-110 Paper Exiting to Bin 0 RAP...................................................... 2-308
08-155B, 08-156B Bypass Tray Registration Jam RAP (65-87 ppm) ............................. 2-219 11-140-110, 11-142-110 Sheet Late to Bin 1 RAP.......................................................... 2-311
08-160, 08-161 Duplex Paper Path Jam Entry RAP ....................................................... 2-222 11-300-110, 11-302-110, 11-303-110 Interlocks RAP .................................................... 2-314
08-160A, 08-161A Duplex Paper Path Jam RAP (32-55 ppm) ....................................... 2-222 11-320-110, 11-322-110 Ejector Movement Failure RAP ............................................... 2-316
08-160B, 08-161B Duplex Paper Path Jam RAP (65-87 ppm) ....................................... 2-225 11-364-110 Stapling Failure RAP.................................................................................... 2-319
08-171 Unexpected Time Out RAP................................................................................. 2-228 11A-110 Offline Stapling Fault RAP ................................................................................ 2-322
08-174 Missing Pre-release Sheet RAP ......................................................................... 2-229 11B-110 Bin 1 Overload RAP.......................................................................................... 2-326
08-181 Unexpected Time Out in Simplex Inverted Mode RAP ....................................... 2-229 11C-110 2K LCSS Initialization Failure RAP................................................................... 2-327
08-182 Unexpected Time Out in Duplex Mode RAP....................................................... 2-230 11D-110 2K LCSS Power Distribution RAP .................................................................... 2-328
08-190 Post Jam Clearance Initialization RAP ............................................................... 2-230 11E-110 2K LCSS to Machine Communications Interface RAP ..................................... 2-331
11F-110 2K LCSS PWB DIP Switch Settings RAP ......................................................... 2-331
Chain 9 - Xerographics 11G-110 2K LCSS PWB Damage RAP .......................................................................... 2-332
09-060 HVPS Fault RAP ................................................................................................. 2-231 11H-110 Copy Damage in the 2K LCSS RAP................................................................. 2-333
09-310, 09-390 Low Toner Sensor Failure RAP ............................................................. 2-235 11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP........................... 2-334
09-341, 09-342 Scorotron Cleaning Failure RAP............................................................ 2-237 11K-110 2K LCSS Poor Stacking RAP ........................................................................... 2-334
09-345, 09-346 Transfer / Detack Cleaning Failure RAP................................................ 2-238
09-350 Erase Lamp Failure RAP .................................................................................... 2-240 Chain 11-120 - 1K LCSS
09-360, 09-361, 09-362, 09-363 Toner Concentration Sensor Failure RAP ................... 2-241 11-005-120, 11-006-120, 11-310-120, 11-311-120 Front Tamper Move Failure RAP.... 2-335
09-365 Relative Humidity Sensor Failure RAP ............................................................... 2-244 11-007-120, 11-008-120, 11-312-120, 11-313-120, 11-319-120
09-370 Developer Temperature Sensor Failure RAP ..................................................... 2-246 Rear Tamper Move Failure RAP ..................................................................................... 2-337
09-375 Ambient Temperature Sensor Failure RAP ........................................................ 2-247 11-024-120, 11-025-120 Paddle Roll Failure RAP.......................................................... 2-340
09-380 Waste Toner Door Switch Failure RAP............................................................... 2-248 11-030-120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Movement Failure RAP ......... 2-342
09-399 Incompatible Xerographic Module RAP .............................................................. 2-249 11-050-120, 11-360-120 Staple Head Operation Failure RAP........................................ 2-346
09A Photoreceptor Motor RAP........................................................................................ 2-250 11-100-120 1K LCSS Paper Entry RAP.......................................................................... 2-348
Status Indicator RAPs August 2007

11-130-120, 11-132-120 Paper Exiting to Bin 0 RAP ..................................................... 2-350 Chain 11-170 - HCSS BM
11-140-120, 11-142-120 Sheet Late to Bin 1 RAP ......................................................... 2-353 11-005-170, 11-006-170, 11-310-170, 11-311-170
11-300-120, 11-302-120, 11-303-120 Interlocks RAP .................................................... 2-356 Compiler Carriage Front Tamper Move Failure RAP ...................................................... 2-443
11-320-120, 11-322-120 Ejector Movement Failure RAP ............................................... 2-359 11-007-170, 11-008-170, 11-312-170, 11-313-170
11-364-120 Stapling Failure RAP ................................................................................... 2-362 Compiler Carriage Rear Tamper Move Failure RAP....................................................... 2-445
11A-120 Bin 1 Overload RAP ......................................................................................... 2-365 11-024-170, 11-025-170 Compiler Carriage Paddle Position Failure RAP ..................... 2-447
11B-120 Initialization Failure RAP .................................................................................. 2-366 11-030-170, 11-336-170 Bin 1 Movement Failure RAP .................................................. 2-449
11C-120 1K LCSS Power Distribution RAP .................................................................... 2-367 11-031-170, 11-337-170 Bin 1 Offset Failure RAP ......................................................... 2-452
11D-120 1K LCSS to Machine Communications Interface RAP ..................................... 2-370 11-043-170, 11-350-170 Hole Punch Cycle Failure RAP................................................ 2-454
11E-120 1K LCSS PWB DIP Switch Settings RAP......................................................... 2-370 11-050-170, 11-360-170 Compiler Carriage Staple Head Operation Failure RAP ......... 2-456
11F-120 1K LCSS PWB Damage RAP ........................................................................... 2-371 11-051-170 BM Staple Head Cycle Failure RAP ............................................................ 2-458
11G-120 Copy Damage in the 1K LCSS RAP ................................................................ 2-372 11-053-170, 11-370-170 Compiler Carriage Staple Head Unit Movement Failure RAP . 2-461
11H-120 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.......................... 2-373 11-061-170, 11-416-170 HCSS BM Creasing RAP ........................................................ 2-463
11J-120 1K LCSS Poor Stacking RAP............................................................................ 2-373 11-062-170 HCSS BM Crease Roll Failure RAP ............................................................ 2-466
11-063-170, 11-411-170 HCSS BM Staple Unit 1 Failure............................................... 2-468
Chain 11-130 - HCSS 11-065-170, 11-383-170 HCSS BM Backstop Failure RAP ............................................ 2-470
11-005-130, 11-006-130, 11-310-130, 11-311-130 Front Tamper Move Failure RAP.... 2-375
11-066-170, 11-384-170 HCSS BM Tamper Failure RAP .............................................. 2-472
11-007-130, 11-008-130, 11-312-130, 11-313-130 Rear Tamper Move Failure RAP .... 2-377
11-100-170 HCSS BM Paper Entry RAP ........................................................................ 2-474
11-012-130, 11-014-130, 11-315-130, 11-316-130 11-110-170 Hole Punch Jam RAP .................................................................................. 2-477
Compiler Carriage Position Failure RAP......................................................................... 2-379
11-120-170, 11-122-170 Compiler Carriage Jam RAP ................................................... 2-479
11-024-130, 11-025-130 Paddle Position Failure RAP ................................................... 2-382
11-130-170, 11-132-170 Top Exit Jam RAP ................................................................... 2-482
11-030-130, 11-336-130 Bin 1 Movement Failure RAP .................................................. 2-384 11-140-170, 11-142-170 Sheet Not Exiting to Bin 1 RAP ............................................... 2-485
11-031-130, 11-337-130 Bin 1 Offset Failure RAP ......................................................... 2-387
11-160-170, 11-162-170 HCSS BM Entry Jam RAP....................................................... 2-488
11-036-130, 11-346-130 Bin 2 Movement Failure RAP .................................................. 2-389
11-170-170, 11-172-170 HCSS BM Exit Jam RAP ......................................................... 2-491
11-040-130, 11-347-130 Bin 2 Offset Failure RAP ......................................................... 2-392 11-180-170, 11-182-170 HCSS BM Eject Jam RAP ....................................................... 2-494
11-043-130 Hole Punch Cycle Failure RAP .................................................................... 2-394
11-199-170 Unexpected Sheet in the HCSS BM RAP.................................................... 2-497
11-050-130, 11-360-130 Staple Head Operation Failure RAP ....................................... 2-396
11-300-170, 11-303-170, 11-305-170 Interlocks RAP .................................................... 2-498
11-053-130, 11-370-130 Stapling Unit Movement Failure RAP ...................................... 2-398 11-301-170, 11-302-170 Top Cover Interlock RAP......................................................... 2-500
11-100-130 HCSS Paper Entry RAP .............................................................................. 2-400
11-320-170, 11-322-170 Compiler Ejector Movement Failure RAP................................ 2-502
11-110-130 Hole Punch Jam RAP .................................................................................. 2-402
11-334-170, 11-335-170, 11-336-170 Bin 1 Elevate Failure RAP................................... 2-504
11-120-130, 11-122-130 Compiler Carriage Jam RAP ................................................... 2-404 11-350-170 Hole Punch Not Home RAP......................................................................... 2-506
11-130-130, 11-132-130 Top Exit Jam RAP ................................................................... 2-408
11-364-170, 11-370-170 Compiler Carriage Stapling Failure RAP ................................. 2-508
11-140-130, 11-142-130, 11-150-130, 11-152-130
11-391-170 HCSS BM Flapper Failure RAP ................................................................... 2-512
Sheet Not Exiting to Bin 1 or Bin 2 RAP ......................................................................... 2-411 11-403-170, 11-413-170 HCSS BM Staple Unit 2 Failure RAP ...................................... 2-514
11-199-130 Unexpected Sheet in the HCSS RAP .......................................................... 2-414
11-415-170 HCSS BM Crease Roll Gate Failure RAP.................................................... 2-516
11-300-130, 11-303-130, 11-304-130, 11-305-130 Interlocks RAP ................................ 2-414
11-430-170 Kicker Failed to Complete Cycle RAP ......................................................... 2-518
11-301-130, 11-302-130 Top Cover Interlock RAP......................................................... 2-418 11A-170 Offline Stapling RAP ......................................................................................... 2-521
11-320-130, 11-322-130 Compiler Ejector Movement Failure RAP................................ 2-420
11B-170 HCSS BM Initialization Failure RAP ................................................................. 2-524
11-334-130, 11-335-130, 11-336-130 Bin 1 Elevate Failure RAP .................................. 2-422
11C-170 HCSS BM Power Distribution RAP................................................................... 2-525
11-344-130, 11-345-130, 11-346-130 Bin 2 Elevate Failure RAP .................................. 2-424 11D-170 HCSS BM to Machine Communications Interface RAP ................................... 2-528
11-350-130 Hole Punch Not Home RAP......................................................................... 2-426
11E-170 HCSS BM Bin 2 Failure RAP............................................................................ 2-528
11-364-130, 11-370-130 Stapling Failure RAP ............................................................... 2-428
11F-170 Booklet Quality RAP ......................................................................................... 2-531
11-430-130 Kicker Failed to Complete Cycle RAP ......................................................... 2-432 11G-170 Copy Damage in the HCSS BM RAP............................................................... 2-535
11A-130 Offline Stapling RAP ......................................................................................... 2-435
11H-170 Mis-Registration in Stapled and Unstapled Sets RAP...................................... 2-535
11B-130 HCSS Initialization Failure RAP ....................................................................... 2-438
11J-170 HCSS BM Poor Stacking RAP .......................................................................... 2-536
11C-130 HCSS Power Distribution RAP......................................................................... 2-439
11D-130 HCSS to Machine Communications Interface RAP.......................................... 2-441 Chain 11-171 - HVF
11E-130 Copy Damage in the HCSS RAP ..................................................................... 2-441 11-024-171, 11-026-171 Paddle Roller Position RAP..................................................... 2-537
11F-130 Mis-Registration in Stapled and Unstapled Sets RAP ...................................... 2-442 11-044-171 to 11-047-171 Punch Head Position RAP.................................................... 2-539
11G-130 HCSS Poor Stacking RAP ............................................................................... 2-442 11-056-171, 11-057-171 PPI Bottom Plate RAP............................................................. 2-542
11-061-171, 11-416-171 HVF BM Creasing RAP ........................................................... 2-544
11-062-171 HVF BM Crease Roll Failure RAP ............................................................... 2-547

11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP......................................... 2-549 Chain 14 - Scanner
11-065-171, 11-383-171 HVF BM Backstop Failure RAP............................................... 2-551 14-110 Scan Carriage Home Sensor Entry RAP ............................................................ 2-669
11-066-171, 11-384-171 HVF BM Tamper Failure RAP ................................................. 2-553 14-110A Scan Carriage Home Sensor RAP (32-55 ppm)............................................... 2-669
11-083-171, 11-440-171 to 11-443-171 Paper Pusher RAP........................................... 2-555 14-110B Scan Carriage Home Sensor RAP (65-87 ppm)............................................... 2-673
11-100-171, 11-101-171 HVF Entry Sensor RAP ........................................................... 2-557 14-310 CCD PWB Not Detected RAP (32-55 ppm) ........................................................ 2-676
11-130-171, 11-132-171 HVF Top Exit Sensor RAP ...................................................... 2-559 14-320 CVT Active Hot Line in Wrong State RAP........................................................... 2-678
11-140-171, 11-142-171 HVF Bin 1 Exit Sensor RAP .................................................... 2-561 14-322 Platen Active Hot Line in Wrong State RAP........................................................ 2-678
11-157-171, 11-161-171 HVF Buffer Position Sensor RAP ............................................ 2-563 14-340 Scanner AGC Failure RAP.................................................................................. 2-679
11-158-171, 11-160-171, 162, 163-171 HVF BM Entry RAP .......................................... 2-565 14-703 to 14-706, 712, 714, 716, 718 Failure To Calibrate Entry RAP........................... 2-679
11-164-171, 11-165-171 HVF Buffer Path RAP.............................................................. 2-568 14-703A to 14-706A, 712A, 714A, 716A, 718A Failure To Calibrate RAP (32-55 ppm) . 2-680
11-172-171 HVF BM Compiler Exit Jam RAP................................................................. 2-570 14-703B to 14-706B, 712B, 714B Failure To Calibrate RAP (65-87 ppm)...................... 2-683
11-173-171 to 11-177-171 HVF Offset Unit RAP............................................................ 2-573 14-710 NVM Value Out Of Range RAP .......................................................................... 2-686
11-180-171, 11-182-171 HVF BM Exit Jam RAP............................................................ 2-575 14-720 Scan Length Out Of Range RAP ........................................................................ 2-686
11-183-171, 11-184-171 HVF BM Paper Jam RAP ........................................................ 2-578 14-730 Scanner Application Card Failure RAP ............................................................... 2-687
11-185-171 to 11-187-171 Tri-Folder Exit Sensor and Assist Sensor RAP .................... 2-582 14A Scanning Document Size Entry RAP....................................................................... 2-687
11-188-171, 11-189-171 HVF Nip Split RAP .................................................................. 2-587 14B Scanning Document Size RAP (32-55 ppm)............................................................ 2-688
11-191-171, 11-193-171, 11-194-171, 11-196-171 Inserter Paper Jam RAP................. 2-589 14C Scanning Document Size RAP (65-87 ppm) ........................................................... 2-691
11-198-171, 11-199-171 HVF Paper Jam RAP .............................................................. 2-593 14D Exposure Lamp Failure RAP (32-55 ppm)............................................................... 2-693
11-300-171, 11-302-171, 11-303-171 HVF Docking and Interlock RAP ......................... 2-596
11-306-171, 11-309-171 HVF Inserter Interlock RAP ..................................................... 2-599 Chain 16 - Network Controller
11-307-171, 11-308-171 HVF Tri-folder Interlock RAP ................................................... 2-601 16A Network Controller RAP........................................................................................... 2-697
11-371-171 to 11-377-171 HVF Stapler Position and Priming RAP ............................... 2-603
Chain 19 - Image Processing
11-380-171 HVF Punch Unit Paper Edge Detect RAP ................................................... 2-608
19-401, 19-402, 19-403 Out of Memory Resources RAP ............................................... 2-703
11-392-171 to 11-395-171 HVF Front Tamper Tray RAP............................................... 2-610
19-404 Compressor Time-out RAP ................................................................................. 2-703
11-396-171 to 11-399-171 HVF Rear Tamper Tray RAP ............................................... 2-612
19-406 Loopback DVMA Time-out RAP.......................................................................... 2-704
11-403-171, 11-413-171, 11-414-171 HVF BM Staple Head 2 and Stapler Module RAP 2-614
19-407, 19-408 Middle Function DVMA Time-out RAP................................................... 2-704
11-415-171 HVF BM Crease Roll Gate Home RAP........................................................ 2-616
19-409 Video Job Integrity Fault RAP ............................................................................. 2-705
11-417-171, 11-418-171 HVF BM Flapper RAP ............................................................. 2-618
19-710, 19-711 Firewire Image Transfer Fault RAP ....................................................... 2-705
11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module RAP ................................ 2-620
11-451-171 to 11-455-171 HVF Ejector Roll & Lower Paddle RAP ................................ 2-623 Chain 20 - Fax
11-460-171 to 11-462-171 HVF Bin 1 Position RAP....................................................... 2-627 20-302, 20-303 Fax Reset Failure RAP .......................................................................... 2-707
11-463-171, 11-464-171 HVF BM +24V Failure RAP ..................................................... 2-631 20-305 Fax System Low Memory Unrecoverable RAP................................................... 2-707
11-465-171 to 11-468-171 Paddle Unit Position RAP..................................................... 2-633 20-320 Fax Fault Not Cleared RAP................................................................................. 2-708
11-473-171 to 11-478-171 Support Finger Position RAP ............................................... 2-636 20-322 Fax Non-Volatile Device not Present RAP.......................................................... 2-708
11-479-171 HVF PPI Paper Length Fault RAP ............................................................... 2-640 20-323, 20-324 Fax System Memory Low RAP .............................................................. 2-709
11A-171 HVF Power Distribution RAP ............................................................................ 2-644 20-327 Extended Fax PWB Failure RAP ........................................................................ 2-709
11B-171 HVF BM to Machine Communications Interface and BM Present RAP ........... 2-647 20-331, 20-339, 20-341 Fax Network Line 1 Fault RAP ................................................. 2-710
11C-171 HVF BM Bin 2 Failure RAP .............................................................................. 2-648 20-332, 20-340 Fax Network Line 2 Fault RAP............................................................... 2-710
11D-171 Booklet Quality RAP ......................................................................................... 2-650 20-342 Fax File Integrity Fault RAP ................................................................................ 2-711
11E-171 Copy Damage in the HVF BM RAP.................................................................. 2-654 20-701 Fax Phone Book Download Failed RAP ............................................................. 2-711
11F-171 Mis-Registration in Stapled and Unstapled Sets RAP ...................................... 2-654 20-710, 20-711 Image Overwrite Error RAP ................................................................... 2-712
11G-171 HVF BM Poor Stacking RAP ............................................................................ 2-655 20A Fax Entry RAP ......................................................................................................... 2-712
11H-171 Pause to Unload (PTU) RAP ............................................................................ 2-655 20B Unable To Send A Fax RAP .................................................................................... 2-713
11J-171 Inserter Paper Sensing and +5V Supply RAP................................................... 2-656 20C Unable To Send A Fax To Some Machines RAP .................................................... 2-715
11K-171 HVF Initialization Failure RAP .......................................................................... 2-661 20D Unable To Receive A Fax RAP ............................................................................... 2-716
11L-171 Tri-Folder Not Detected RAP ............................................................................ 2-662 20E Fax Will Not Print RAP............................................................................................. 2-717
11M-171 Curl Suppressor Position RAP......................................................................... 2-662 20F Fax Tab Not Available RAP ..................................................................................... 2-717
11N-171 Chad Bin Present and Bin Full RAP ................................................................. 2-664 20G Embedded Fax Checkout ........................................................................................ 2-718
11P-171 Buffer Clamp RAP ............................................................................................ 2-666 20H Embedded Fax PWB Voltage Checkout.................................................................. 2-719
20J Fax Problems on Digital Networks RAP ................................................................... 2-720
Chain 12 - Offset Catch Tray
12-301 Offset Catch Tray Failure RAP ........................................................................... 2-667

Chain 22 - System Errors
22-300 AHA End of Record Error RAP ........................................................................... 2-721
22-306 to 22-315, 22-801, 814 System Error RAP ......................................................... 2-722
22-316, 22-810, 22-820 Capability That Does Not Exist RAP ........................................ 2-722
22-370 Cannot Communicate to the XSA Database RAP .............................................. 2-723
22-400 to 22-403, 22-775 Option Install Failure RAP ..................................................... 2-723
22-404 to 22-406 Option Install Failure RAP .................................................................. 2-724
22-407 Embedded Fax Install Failure RAP ..................................................................... 2-724
22-410 to 22-416, 22-777 Option Remove Failure RAP ................................................. 2-725
22-417 Embedded Fax Remove Failure RAP ................................................................. 2-725
22-419 Embedded Fax Enable Failure RAP ................................................................... 2-726
22-421 Embedded Fax Disable Failure RAP .................................................................. 2-726
22-450 Test Pattern Standard Grey Level Too High RAP .............................................. 2-727
22-451 Test Pattern Average Grey Level Too Low RAP ................................................ 2-727
22-452 Test Pattern Average Grey Level Too High RAP................................................ 2-728
22-760 IQA Factor Set to Maximum RAP ....................................................................... 2-728
22-761 IQA Factor Set to Minimum RAP ........................................................................ 2-729
22-774 CPSR File Cabinet Enable Failure RAP ............................................................. 2-729
22-776 CPSR File Cabinet Disabled Failure RAP .......................................................... 2-730
22-819, 22-831 to 22-837 Time Out Error RAP .............................................................. 2-730
OF - Other Faults
OF1 Audible Noise RAP.................................................................................................. 2-731
OF2 UI Touch Screen Failure RAP................................................................................. 2-737
OF3 Dead Machine RAP................................................................................................. 2-738
OF4 Status Codes and Messages RAP.......................................................................... 2-739
OF4a Status Codes in Numerical Order ......................................................................... 2-739
OF4b Status Messages in Alphabetical Order ................................................................ 2-765
OF5 Boot Up Failure RAP ............................................................................................... 2-782
OF6 Ozone and Air Systems RAP .................................................................................. 2-783
OF7 IOT PWB Diagnostics RAP ..................................................................................... 2-783
OF8 Multi-feed RAP ........................................................................................................ 2-784
OF9 False Fuser End of Life RAP................................................................................... 2-786
OF10 Intermittent Failure RAP........................................................................................ 2-787
OF11 Waste Toner Contamination RAP ......................................................................... 2-791
OF12 Output Device Un-docked RAP............................................................................. 2-792
OF13 Convenience Stapler RAP .................................................................................... 2-796
OF14 Extensible Interface Platform RAP ........................................................................ 2-796
OF15 Xerox Secure Access RAP ................................................................................... 2-797

01-300 Front Door Open RAP • (45-87 ppm) the xerographic module latch, PL 9.20 Item 7.
• (32-55 ppm) the fuser latch, PL 10.8 Item 5.
01-300 The front door has opened during machine operation.
• (65-87 ppm) the fuser latch, PL 10.10 Item 5.
• The post fuser jam clearance latch, PL 10.15 Item 11.
Procedure
• The latch cam handle, PL 10.15 Item 14.
WARNING
Enter dC330, code 01-300 front door interlock, Figure 1. Press start, open and close the front
door. The display changes.
Y N
Go to Flag 2. +12V is available at P/J147 pin 4 on the main drive PWB.
Y N
Go to Flag 2. +12V is available at P/J147 pin 3 on the main drive PWB.
Y N
Go to Flag 2. +12V is available at P/J16 pin 3 on the LVPS.
Y N
Go to the 01F +12V Distribution RAP.
Repair the wiring or the connector pins between P/J16 and P/J147. Door interlock switch S01-300
Remove the main drive module, (32-55 ppm) REP 4.1A or (65-87 ppm) REP 4.1B.
Flag 2, check the continuity to the xerographic module CRUM at P/J147, between
pins 3 and 4. If necessary check and repair the wiring between the main drive mod-
ule and the xerographic CRUM, REP 1.2.
Go to Flag 1. +12V is available at P/J17, pin 5.

Y N
Install a new LVPS and base module, PL 1.10 Item 3.
Go to Flag 1. +12V is available at P/J17, pin 6.

Y N
Check the switch S01-300 and associated wiring. Refer to:
• GP 13 How to Check a Switch.
• P/J17 LVPS and base module. Figure 1 Component Location
• REP 1.2 Wiring Harness Repairs.
If necessary, install a new door interlock switch, PL 1.10 Item 7.
Go to Flag 3. Measure the signal at P/J26 pin 6 on the IOT PWB. +3.3V is measured.
Y N
Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item
2.
Check that the front door, PL 8.10 Item 10 closes correctly. If not, check the following:
• The jam clearance latch, PL 8.20 Item 5.
• (32-38 ppm) the xerographic module latch, PL 9.22 Item 7.

WorkCentre 5687 Family 2-7 01-300
Figure 2 Circuit diagram

01-300 2-8 WorkCentre 5687 Family
01-305 Left Hand Door Open RAP
01-305 The left hand door has been opened during machine operation.
Procedure
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Left hand door
cause death or injury. Moving parts can cause injury. interlock, S01-305
NOTE: To access the left door interlock, remove the interlock cover, PL 7.30 Item 23.
Enter dC330, code 01-305 left door interlock. Press Start, open and close the left hand door,
Figure 1. The display changes.
Y N
Go to Flag 1. Check the left hand door interlock, S01-305. Refer to:
• GP 13, How to Check a Switch.
• P/J7 on the IOT PWB.
• 01B 0V Distribution RAP
• Install new components as necessary:
– Left hand door interlock, PL 7.30 Item 3.
Check that the left hand door closes correctly. If not, check the following:
• Hinge pin, PL 7.30 Item 8, is located correctly.
• Left hand door latch, part of the LH door, PL 7.30 Item 2.
• Check that the interlock cover is not loose, PL 7.30 Item 23. If necessary push the cover
towards the front and tighten the screws.
Figure 1 Component Location


01A Ground Distribution RAP
Use this RAP to identify ground distribution faults.
Main frame ground
Procedure connection.
WARNING
Do not switch on the electricity to the machine while a ground circuit is disconnected.
Ground circuits ensure that the machine remains safe during a fault condition.
NOTE: Ground distribution faults must be isolated by continuity checks and visual inspection.
Check all circuits between each connection and ground.
Ground distribution faults can cause the following:
• Image quality faults
Auxiliary input ground
• Paper feed faults. connection.
• Paper path faults.
• Random logic faults
To diagnose a suspected ground distribution fault, the following must be considered:
• Ensure that all the connectors are not damaged. Check crimping for suspect electrical
connections or any mechanical failure that could cause a failed or poor electrical contact.
Refer to REP 1.2 for information concerning wiring harness repairs.
• When making a continuity check on a harness, disconnect the harness at both ends, to
ensure that other wiring does not cause continuity readings to be incorrect. Ensure that
any in-line connectors are installed correctly.
• When making a check between connectors and ground, preferably use the main frame
ground connection, Figure 1. Alternatively use any unpainted metal part of the machine
frame.
Main input ground
• Check the ground conductor of the main power cord for continuity or damage, if neces- connection
sary install a new main power cord, PL 1.10 Item 10.
• Check that the ground connections that follow are secure.
– Figure 1, main frame, main input and auxiliary output ground connections. Check for
continuity of less than 1 ohm between the ground contact of each mains connector
and the main frame ground. Check that the hardware is tight and the harness crimp-
ing is good. To improve continuity, disconnect the terminals, clean the contact faces
and re-assemble.
Auxiliary output
ground connection
Figure 1 Component location

WorkCentre 5687 Family 2-11 01A
– Figure 2, corotron shield ground. Check for continuity of less than 10 ohms between – Figure 3. Check the connection of the Faston connector and the tightness of the
the exposed metal end of the corotron shield and ground. To improve continuity, screw at the rear of the machine frame. If necessary disconnect the terminals, clean
remove the duplex transport, REP 8.7, then check the corotron shield ground return, the contact faces and re-assemble, to improve continuity.
Ground connection
to the machine
frame
Corotron shield ground return

wire (violet) to machine frame.
Figure 2 Corotron shield ground Figure 3 Corotron shield ground return

01A 2-12 WorkCentre 5687 Family
– Figure 4, DADH ground connection. Remove the DADH rear cover, PL 5.10 Item 1. – Figure 5, paper path ground check points. With the duplex transport in the latched
Check for continuity of less than 1 ohm between the DADH frame and the main position, check for continuity of less than 1M ohms between the ends of the three
frame ground connection. To improve continuity, check that the hardware is tight and duplex roll shafts, the steel frame of the duplex path and the main frame ground con-
the harness crimping is good. If necessary disconnect the terminals, clean the connection. Also check for continuity of less than 10 ohms between the steel frame of
tact faces and re-assemble, to improve continuity. the duplex path and the ends of the three duplex roll shaft. To improve continuity,
remove the duplex transport, REP 8.7.
Right hinge ground connection Motor ground

connections
Duplex roll shafts and the steel frame of duplex path.
Auxiliary DADH ground con-

nections Figure 5 Paper path ground check points
NOTE: The (32-55 ppm) duplex transport is shown in Figure 6. The (65-87 ppm)
duplex transport has a duplex duct, PL 8.20 Item 12 installed.
Left hinge ground
Main DADH ground

connection
Figure 4 DADH ground connection

– Figure 6, check the duplex paper path ground contact spring and ground wire termi-
nal. If necessary remove and clean the spring, shafts and bearings, then re-assem-
ble to improve continuity.
Duplex paper path

ground contact spring
Ground wire terminal
Figure 6 Duplex path ground contact spring
– Figure 7, registration ground check points. Check for continuity of less than 2k ohms
between the ends of the pre-registration drive roll shaft, the registration roll shaft and
the grounding screw. To improve continuity, remove the registration transport, REP
8.4.
Pre-registration
drive roll shaft. Grounding screw
Registration roll shaft
Figure 7 Registration ground check points

– Figure 8, check the registration ground contact spring and ground wire terminal. If – Figure 9, bypass paper tray guide. Check for continuity of less than 2k ohms
necessary remove and clean the spring, shafts and bearings, then re-assemble to between the ground contact spring and the lift plate (Figure 10). Check for continuity
improve continuity of less than 1 ohm between the bypass paper guide and the main frame ground con-
nection, when the left hand door is closed. To improve continuity, disconnect the
ground terminals clean the spring contact faces and re-assemble, to improve conti-
nuity. Also check and clean, if necessary the part of the machine frame where the
ground contact spring makes contact.
Bypass paper guide.
Registration ground
contact spring
Ground wire terminal
Ground contact spring.

Figure 8 Registration ground contact spring
Figure 9 Bypass tray guide

– Figure 10, bypass tray paper feed. Check for continuity of less than 2k ohms – Figure 11, tray 3 and 4 transport rolls. Remove the tray 3 front cover, REP 7.2. With
between the ground contact spring (Figure 9) and the feed shaft. Check for continu- tray 3 closed, check for continuity of less than 10k ohms between the tray 3 take-
ity of less than 2k ohms between the feed shaft and the main frame ground connec- away roll shaft, the tray 3 transport roll shaft and the main frame ground connection.
tion when the left hand door is closed. To improve continuity, dismantle the ground If necessary, perform the following:
connection spring, clean the spring contact faces and re-assemble, to improve conti- 1. Open the tray. Rotate the shafts. Close the tray and repeat the measurements.
nuity. 2. To improve continuity, remove tray 3, REP 7.2. Figure 13, check the tray 3
ground contact spring.
3. If necessary remove and clean the spring, shafts and bearings, REP 8.31, then
Ground connection re-assemble to improve continuity.
spring Figure 12, Also remove and clean the tray 3 and 4 transport drive gear. Clean
the gear on the tray 3 and 4 transport motor, REP 8.11.
4. Clean the area in the back of the tray 3 cavity where the ground spring makes
contact.
Lift plate
Feed shaft
Figure 10 Bypass tray paper feed
Tray 3 transport Tray 3 takeaway

roll shaft roll shaft Tray 3 and 4 transport roll
shaft ground contact spring
(32-55 ppm)
Figure 11 HCF transport roll assembly

Tray 3 and 4 transport drive
gear
Tray 3 and 4 transport motor
Tray 3 ground contact spring
Figure 12 HCF transport drive gear Figure 13 Tray 3 ground contact spring

– Figure 14, tray 3 grounding spring. Open tray 3, check for continuity of less than 1 – Figure 15, tray 4 grounding spring. Open tray 4, check for continuity of less than 1
ohm between the tray 3 metal side wall and the main frame ground connection. To ohm between the tray 4 metal side wall and the main frame ground connection. To
improve continuity, remove, clean and re-assemble the grounding spring to improve improve continuity, remove, clean and re-assemble the grounding spring to improve
continuity. Also clean the contact area on the metal side wall continuity. Also clean the contact area on the metal side wall
Tray 4 grounding spring
Tray 3 grounding spring
Figure 14 Tray 3 grounding spring Figure 15 Tray 4 grounding spring

– Figure 16, paper transport rolls. Open the left hand door. Rotate the rolls by hand – Figure 17. Embedded FAX PWB ground connection. Ensure the grounding strip is
and check for continuity of less than 10k ohms between the tray 1 and tray 2 trans- clean and correctly installed.
port roll shaft, tray 3 and 4 transport roll shaft and the main frame ground connection.
To improve continuity for the tray 1 and tray 2 transport roll shaft, remove and clean
and re-install the shaft and bearing.
To improve continuity for the tray 3 and 4 transport roll shaft, perform the following:
Remove, clean and re-install the tray 3 and 4 transport roll shaft ground contact
spring, Figure 11. If necessary, re-form the spring to make good contact with
the end of the shaft.
Remove and clean the tray 3 and 4 transport drive gear. Clean the gear on the
tray 3 and 4 transport motor, REP 8.11.
Grounding strip
Figure 17 Embedded FAX PWB ground connection
Tray 1 transport
roll shaft
Tray 2 transport
roll shaft Tray 3 and 4 transport roll shaft
Figure 16 Paper transport rolls

– Figure 18. Tray 5 ground connections. Check the ground connection on the frame,
the elevator motor and on the base of the paper tray. Ensure that the in-line connec-
tors are connected.
Ground connection
under the paper tray
In-line ground
Ground connection connector
Figure 18 Tray 5 ground connections

01B 0V Distribution RAP • Image processing PWB.
– (65-87 ppm) PL 3.10 Item 3.
Use this RAP to identify 0V distribution faults. Flag 10, P/J137, P/J106.
Flag 9, P/J25, P/J131.
Procedural Notes
– (32-55 ppm) PL 3.20 Item 3.
1. If a voltage is measured between ground and a return 0V line, then the continuity of that
Flag 10, P/J137, P/J106.
0V circuit must be checked.
Flag 9, P/J25, P/J131.
2. To isolate a 0V distribution fault, check the following:
• DADH PWB, PL 5.10 Item 5.
• The continuity of a harness while the harness is disconnected at both ends. This is
to ensure that other wiring does not cause false continuity readings. – Flag 11, P/J132, P/J188, PJ152.
• The continuity and perform a visual inspection of each connection sequentially, back – Flag 9, P/J25, P/J131.
to its source. • UI PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6.
• Any in-line connectors are installed correctly. – Flag 12, P/J133, P/J130.
• All connectors are mechanically good. Check crimping for suspect electrical connec- – Flag 9, P/J25, P/J131.
tions or any mechanical failure that could cause a failed or poor electrical contact, • Scanner PWB
GP 7. Refer to REP 1.2 for information concerning wiring harness repairs. – (32-55 ppm) PL 14.25 Item 4.
3. The expression “return” is used to identify the 0V line that completes the circuit for a par- Flag 13, P/J135, P/J455.
ticular voltage.
Flag 9, P/J25, P/J131.
Procedure – (65-87 ppm) PL 14.16 Item 8.
WARNING Flag 13, P/J135, P/J455.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Flag 9, P/J25, P/J131.
• Riser PWB
– (32-55 ppm) PL 3.15 Item 3.
Go to the 0V circuit that has the suspect problem.
Flag 14, P/J138, P/J155.
• Refer to 01B +3.3V Return.
Flag 9, P/J25, P/J131.
• Refer to 01B +5V Return.
– (65-87 ppm) PL 3.11 Item 6.
Flag 14, P/J138, P/J155.
Flag 9, P/J25, P/J131.
01B +3.3V Return • Embedded Fax PWB,PL 20.10 Item 4.
Go to the appropriate component in the list that follows that has the suspect 0V supply. Check
– Flag 14, P/J138, (32-55 ppm riser PWB) P/J155, P/J157, (65-87 ppm riser PWB) P/
the wiring GP 7.
J155, P/J157.
• ROS, PL 6.10 Item 4.
– Flag 9, P/J25, P/J131.
– Flag 1, P/J18, P/J120.
• Firewire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7.
• Bypass tray width sensor, PL 7.30 Item 1 and bypass tray empty sensor, PL 7.30 Item 7.
– Flag 14, P/J138, (32-55 ppm riser PWB) P/J155, P/J156, (65-87 ppm riser PWB) P/
– Flag 5, IOT PWB, P/J10. J155, P/J156.
– Flag 4, IOT PWB, P/J27. – Flag 9, P/J25, P/J131.
• Paper path module components (32-55 ppm); IOT exit sensor, PL 10.11 Item 13, duplex • Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5
sensor, PL 8.22 Item 4, wait sensor, PL 8.15 Item 3, registration sensor, PL 8.15 Item 3.
– Flag 9, P/J25, P/J131.
Paper path module components (65-87 ppm); IOT exit sensor, PL 10.11 Item 13, duplex
– Flag 7, IOT PWB, P/J5.
– Flag 4, IOT PWB, P/J27.
• IOT PWB, PL 1.10 Item 2.
– Flag 4, P/J27.
– Flag 6, P/J27.

WorkCentre 5687 Family 2-21 01B
Figure 1 3.3V Return

01B 2-22 WorkCentre 5687 Family
Figure 2 3.3V Return

01B +5V Return – Flag 24, P/J138, (32-55 ppm riser PWB) P/J155, P/J157, (65-87 ppm riser PWB) P/
Go to the appropriate component in the list that follow that has the suspect 0V supply. Check J155, P/J157.
the wiring GP 7. – Flag 22, P/J25, P/J131.
• Xerographic module, xerographic CRUM, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL • Firewire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7.
9.20 Item 2. – Flag 24, P/J138, (32-55 ppm riser PWB) P/J155, P/J157, (65-87 ppm riser PWB) P/
– Flag 17, P/J144, P/J142. J155, P/J157.
– Flag 16, P/J149, P/J8. – Flag 22, P/J25, P/J131.
– Flag 15, P/J27. • Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5.
• Fuser module, fuser CRUM, (32-55 ppm) PL 10.8 Item 1 or (65-87 ppm) PL 10.10 Item 1. – Flag 22, P/J25, P/J131.
– Flag 18, P/J146, PJ141 • User interface PWB (65-87 ppm), PL 2.10 Item 1.
– Flag 16, P/J149, P/J8. – Flag 44, USB port.
– Flag 15, P/J27. • Paper path module components, waste toner switch, PL 9.10 Item 6, left hand door inter-
• Main drive PWB, (32-55 ppm) PL 4.15 Item 1 or (65-87 ppm) PL 4.10 Item 1. lock, PL 7.30 Item 2.
– Flag 16, P/J149, P/J8. – Flag 45, P/J7.
– Flag 15, P/J27. • Tray 5 control PWB, PL 7.68 Item 8
• IOT PWB, PL 1.10 Item 2. – Flag 25, P/J502
– Flag 15, P/J27.

– (65-87 ppm) Flag 47, P/J16
• HCF control PWB, PL 7.20 Item 2.
– Flag 20, P/J272, P/J394, PJ63.
– Flag 19, P/J9, P/J271.
– Flag 15, P/J27.
• Tray 1 and 2 control PWB, PL 7.10 Item 2.
– Flag 19, P/J271, P/J9.
– Flag 15, P/J27.
• Output device, PL 12.10, PL 11.26, PL 11.92, PL 11.124, PL 11.130.
– Flag 21, PJ151, P/J11.
– Flag 15, P/J27.
• Image processing PWB
– (32-55 ppm) PL 3.20 Item 3.
Flag 23, P/J137, P/J106.
Flag 22, P/J25, P/J131.
– (65-87 ppm) PL 3.10 Item 3.
Flag 23, P/J137, P/J106.
Flag 22, P/J25, P/J131.
• Riser PWB,
– (32-55 ppm) PL 3.15 Item 3.
Flag 24, P/J155, P/J138.
Flag 22, P/J131, P/J25.
– (65-87 ppm) PL 3.11 Item 6.
Flag 24, P/J155, P/J138.
Flag 22, P/J131, P/J25.
• Embedded Fax PWB, PL 20.10 Item 4.

Figure 3 5V Return

Figure 4 5V Return

01B +12V Return
the wiring GP 7.
– Flag 26, P/J27.
• User interface assembly, (32-55 ppm) PL 2.15 Item 1 or (65-87 ppm) PL 2.10 Item 1.
– Flag 28, P/J133, P/J130.
– Flag 27, P/J25, P/J131.
• Scanner PWB
– (32-55 ppm) PL 14.25 Item 4.
Flag 29, P/J135, P/J455.
Flag 27, P/J25, P/J131.
– (65-87 ppm) PL 14.16 Item 8.
Flag 29, P/J135, P/J455.
Flag 27, P/J25, P/J131.
• Riser PWB
– (32-55 ppm) PL 3.15 Item 3.
Flag 30, P/J138, P/J155
Flag 27, P/J25, P/J131.
– (65-87 ppm) PL 3.11 Item 6.
Flag 30, P/J138, P/J155
Flag 27, P/J25, P/J131
• Embedded Fax PWB, PL 20.10 Item 4.
– Flag 30, P/J138, (32-55 ppm riser PWB) P/J155, P/J157, (65-87 ppm riser PWB)
P/J155, P/J157.
– Flag 27, P/J131, P/J25.
– Flag 30, P/J138, (32-55 ppm riser PWB) P/J155, P/J156, (65-87 ppm riser PWB)
P/J155, P/J156.
– Flag 27, P/J25, P/J131.
• Image processing PWB.
– (32-55 ppm) PL 3.20 Item 3
Flag 30, P/J138, P/J155, P/J101.
Flag 27, P/J25, P/J131.
– (65-87 ppm) PL 3.10 Item 3
Flag 30, P/J138, P/J155, P/J101.
Flag 27, P/J25, P/J131.
• Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5.
– Flag 27, P/J25, P/J131.

Figure 5 12V Return

01B +24V Return
the wiring GP 7.
• Inverter motor driver PWB, PL 10.11 Item 22.
– Flag 33, PJ45, P/J4.
– Flag 32, P/J27.
• Duplex motor driver PWB, (32-55 ppm) PL 8.22 Item 9 or (65-87 ppm) PL 8.20 Item 9.
– Flag 33, PJ91, PJ40, P/J4.
– Flag 32, P/J27.
• Toner dispense module, (32-55 ppm) PL 9.17 Item 1 or (65-87 ppm) PL 9.15 Item 1.
– Flag 34, PJ93, P/J6.
– Flag 32, P/J27.
• Output device, PL 12.10.
– Flag 35, PJ151, P/J11.
– Flag 32, P/J27.
• HVPS, PL 1.10 Item 5.
– Flag 36, PJ55, P/J14.
– Flag 32, P/J27.
– Flag 32, P/J27.
– Flag 38, P/J132, PJ152, P/J188.
– Flag 37, P/J25, P/J131.
– Flag 37, P/J25, P/J131.
• Scanner PWB
– (32-55 ppm) PL 14.25 Item 4.
Flag 39, P/J135, P/J455.
Flag 37, P/J25, P/J131.
– (65-87 ppm) PL 14.16 Item 8.
Flag 39, P/J135, P/J450.
Flag 37, P/J25, P/J131.
• Main drive PWB, part of the main drive module, (32-55 ppm) PL 4.15 Item 1 or (65-87
ppm) PL 4.10 Item 1.
– Flag 40, P/J16, P/J147.
– Flag 41, P/J18, PJ120.
– Flag 43, P/J272, PJ63, P/J394.
– Flag 42, P/J19, P/J270.
– Flag 42, P/J19, P/J270.
• Tray 5 control PWB, PL 7.68 Item 8
– Flag 46, P/J502, P/J12, P/J 501

Figure 6 24V Return

Figure 7 24V Return

Figure 8 24V Return

A B C D
01C AC Power RAP Install a new LVPS and base module, PL 1.10 Item 3.
Use this RAP to identify AC power input and output failures. Install a new LVPS and base module, PL 1.10 Item 3.
Procedure Install a new LVPS and base module, PL 1.10 Item 3.

WARNING Check the power cords to the output device and the power harness to the network controller.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • 1K LCSS, PL 11.124 Item 8.
• 2K LCSS, PL 11.26 Item 4.
• HCSS BM, PL 11.92 Item 4.
CAUTION
• HVF, PL 11.157 Item 4
Incorrect voltage may damage the machine. The machine must not be connected to the power
outlet if the voltage is incorrect. • Network controller, PL 16.10 Item 2.
WARNING
PJ 22 power supply for the output device
Check the AC mains (line) voltage at the customer power outlet. The voltage measured is
within the electrical power requirements, GP 22.
Y N
If the voltage is incorrect or the wiring of the main supply is found to be defective, inform
your technical manager and the customer. Do not attempt to repair or adjust the customer
supply.
Check the main power cord for continuity and damage. The main power cord is good.
Y N
Install a new main power cord, PL 1.10 Item 10. PJ21 (32-55 ppm ONLY)
Switch on the machine, GP 14. Go to Flag 1 and Flag 2. Measure the voltage at outlet connec-
tions, PJ22 and PJ23, Figure 1. The voltage measured is within the electrical power
requirements, GP 22.
Y N
Go to Flag 3. Check for the AC voltage at PJ24 on the LVPS, Figure 2. The AC voltage
is present.
Y N PJ21 (65-87 ppm ONLY)
Switch off the machine, GP 14. Remove the power cord from PJ21, Figure 1.
Measure the resistance between ACL and ACN at PJ21 on the LVPS, Figure 1. The
resistance reading is less than 500K Ohms.
Y N
PJ23 power supply for the network
Remove the fuser module. On the fuser module at PJ100 measure the resis- controller
tance between pin 10 and pins 1, 2, 3 and 4, Figure 3. The reading is infinity,
an open circuit.
Y N
Install a new fuser module, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL
10.10 Item 1 and a new LVPS and base module, PL 1.10 Item 3. Figure 1 Input and output connections
Check the wire harness between PJ24 and PJ100, Figure 2. The harness is
good.
Y N
Install a new fuser connector assembly, (32-55 ppm) PL 4.15 Item 9, (65-
87 ppm) PL 4.10 Item 9 and a new LVPS and base module, PL 1.10 Item
3.
A B C D

WorkCentre 5687 Family 2-33 01C
Pin 1
Pin 5
Pin 5
Pin 6
Pin 6
Pin 7
Pin 8
Pin 1
Pin 2 Pin 8
Pin 7
Pin 9
Pin 2 Pin 3
Pin 9 Pin 10
Pin 3
Pin 4
Pin 10 P/J 100

Pin 4
P/J100
CRUM
Figure 3 Fuser module
PJ24
Figure 2 Supply to the fuser module

01C 2-34 WorkCentre 5687 Family
Figure 4 AC circuit diagram

01D +3.3V Distribution RAP Flag 13, P/J135, P/J455.
Use this RAP to identify +3.3V distribution problems. Flag 9, P/J25, P/J131.
– (65-87 ppm) PL 14.16 Item 8.
NOTE: Short circuit or overload of +3.3V or +5V supply will result in all outputs off, except Flag 13, P/J135, P/J455.
+3.3VSB (standby). Flag 9, P/J25, P/J131.
Procedure • Riser PWB
– (32-55 ppm) PL 3.15 Item 3.
WARNING
Flag 14, P/J138, P/J155.
customer supply while performing tasks that do not need electricity. Electricity can Flag 9, P/J25, P/J131.
cause death or injury. Moving parts can cause injury. – (65-87 ppm) PL 3.11 Item 6.
Refer to Figure 1 and Figure 2. Go to the appropriate component in the list that follows that has Flag 14, P/J138, P/J155.
a suspect +3.3V supply. Check the wiring, GP 7. Flag 9, P/J25, P/J131.
• ROS, PL 6.10 Item 4. • Embedded Fax PWB, PL 20.10 Item 4.
– Flag 1, P/J18, PJ120. – Flag 14, P/J138, P/J157, (32-55 ppm riser PWB) P/J155, (65-87 ppm riser PWB)
• Paper path module components, waste toner door switch, PL 9.10 Item 6, left hand door P/J155
interlock, PL 7.30 Item 3. – Flag 9, P/J25, P/J131
– Flag 8, P/J7. • Firewire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7.
– Flag 5, P/J27. – Flag 14, P/J138, P/J156, (32-55 ppm riser PWB) P/J155, (65-87 ppm riser PWB)
• Bypass tray width sensor and bypass empty sensor, PL 7.30. P/J155
– Flag 6, P/J10. – Flag 9, P/J25.
– Flag 5, P/J27.
• Paper path module components (32-55 ppm); IOT exit sensor, PL 10.11 Item 13, duplex
Paper path module components (65-87 ppm); IOT exit sensor, PL 10.11 Item 13, duplex
– Flag 7, P/J5.
– Flag 5, P/J27.
• Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5;
– Flag 9, P/J25, P/J131.
• Image processing PWB.
– (33-55 ppm) PL 3.20 Item 3.
Flag 10, P/J137, P/J106.
Flag 9, P/J25, P/J131.
– (65-87 ppm) PL 3.10 Item 3.
Flag 10, P/J137, P/J106.
Flag 9, P/J25, P/J131.
• DADH PWB, PL 5.10 Item 5;
– Flag 11, P/J132, PJ152, P/J188.
– Flag 9, P/J25, P/J131.
• UI PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 1
– Flag 12, P/J133, P/J130.
– Flag 9, P/J25, P/J131.
• Scanner PWB
– (32-55 ppm) PL 14.25 Item 4.

01D 2-36 WorkCentre 5687 Family
Figure 1 +3.3V distribution circuit diagram

WorkCentre 5687 Family 2-37 01D
Figure 2 +3.3V distribution circuit diagram

01E +5V Distribution RAP – Flag 1, P/J27.
Use this RAP to identify +5V distribution problems. • Image processing PWB,
– (32-55 ppm) PL 3.20 Item 3.
NOTE: Short circuit or overload of +3.3V or +5V supply will result in all outputs off, except Flag 11, P/J137, P/J106.
+3.3VSB (standby). Flag 10, P/J131, P/J25.
Procedure – (65-87 ppm) PL 3.10 Item 3
Flag 11, P/J137, P/J106.
WARNING
Flag 10, P/J131, P/J25.
customer supply while performing tasks that do not need electricity. Electricity can • Riser PWB
cause death or injury. Moving parts can cause injury. – (32-55 ppm) PL 3.15 Item 3.
Refer to Figure 1 and Figure 2. Go to the appropriate component in the list that follows that has Flag 12, P/J138, P/J155.
a suspect +5V supply. Check the wiring, GP 7. Flag 10, P/J131, P/J25.
• Paper path module components (32-38 ppm); developer temperature sensor, PL 9.22 – (65-87 ppm) PL 3.11 Item 6.
Item 5, relative humidity sensor and ambient temperature sensor, PL 9.20 Item 4, waste Flag 12, P/J138, P/J155.
bottle full sensor, PL 9.10 Item 2
Flag 10, P/J131, P/J25.
Paper path module components (45-87 ppm); developer temperature sensor, PL 9.20
• Embedded FAX PWB, PL 20.10 Item 4.
Item 5, relative humidity sensor and ambient temperature sensor, PL 9.20 Item 4, waste
bottle full sensor, PL 9.10 Item 2 – Flag 12, P/J138, (32-55 ppm riser PWB) P/J155, P/J157, (65-87 ppm riser PWB)
P/J155, P/J157.
– Flag 2, P/J7.
– Flag 10, P/J131, P/J25.
– Flag 1, P/J27.
• Firewire PWB, (32-55 ppm) PL 3.15 Item 6, (65-87 ppm) PL 3.11 Item 7.
• Xerographic CRUM, part of the xerographic module, (35-45 ppm) PL 9.22 Item 2 or (45-
87 ppm) PL 9.20 Item 2. – Flag 12, P/J138, (32-55 ppm riser PWB) P/J155, P/J156, (65-87 ppm riser PWB) P/
J155, P/J156.
– Flag 4, P/J144, PJ142.
– Flag 10, P/J131, P/J25.
– Flag 3, P/J149, P/J8.
– Flag 1, P/J27.
– Flag 10, P/J131, P/J25.
• Fuser CRUM, part of the fuser module, PL 10.10 Item 1
• IOT PWB, PL 1.10 Item 2
– Flag 5, P/J146, PJ141.
– Flag 13, P/J5, P/J16
– Flag 3, P/J149, P/J8.
– Flag 14, P/J7, P/J16
– Flag 1, P/J27.
• Tray 1 and 2 control PWB, PL 7.10 Item 2
– Flag 15, P/J502
– Flag 6, P/J9.
– Flag 1, P/J27.
• HCF control PWB, PL 7.20 Item 2
– Flag 7, P/J394, P/J272.
– Flag 6, P/J9, P/J270.
– Flag 1, P/J27.
• Output device, PL 12.10, PL 11.92, PL 11.124, PL 11.26, PL 11.130.
– Flag 8, P/J11.
– Flag 1, P/J27.
– Flag 9, P/J4.
– Flag 1, P/J27.
• Duplex motor driver PWB, (32-55 ppm) PL 8.22 Item 9 or (65-87 ppm) PL 8.20 Item 9.
– Flag 9, P/J4.

WorkCentre 5687 Family 2-39 01E
Figure 1 +5V distribution circuit diagram

01E 2-40 WorkCentre 5687 Family

01F +12V Distribution RAP • Main drive PWB, (32-55 ppm) PL 4.15 Item 6, (65-87 ppm) PL 4.10 Item 6.
– Flag 7, P/J147, P/J16.
Use this RAP to identify +12V distribution problems.
• Door interlock switch, PL 1.10 Item 7.
– Flag 9, P/J17.
Procedure
WARNING
Refer to Figure 1 and Figure 2. Go to the appropriate component in the list that follows that has
a suspect +12V supply. Check wiring, GP 7.
– Flag 1, P/J131, P/J25.
• User interface assembly, (32-55 ppm) PL 2.15 Item 1, (65-87 ppm) PL 2.10 Item 1.
– Flag 2, P/J133, P/J130.
– Flag 1, P/J131, P/J25.
• Scanner PWB
– (32-55 ppm) PL 14.25 Item 4.
Flag 3, P/J455, P/J135.
Flag 1, P/J131, P/J25.
– (65-87 ppm) PL 14.16 Item 8.
Flag 3, P/J455, P/J135.
Flag 1, P/J131, P/J25.
• Riser PWB
– (32-55 ppm) PL 3.15 Item 3.
Flag 4, P/J155, P/J138.
Flag 1, P/J131, P/J25.
– (65-87 ppm) PL 3.11 Item 6.
Flag 4, P/J155, P/J138.
Flag 1, P/J131, P/J25.
• Embedded FAX PWB, PL 20.10 Item 4.
– Flag 4, (32-55 ppm) P/J157, P/J155, P/J138.
Flag 4, (65-87 ppm) P/J157, P/J155, P/J138
– Flag 1, P/J131, P/J25.
– Flag 4, (32-55 ppm) P/J155, P/J156, P/J138.
Flag 4, (65-87 ppm) P/J155, P/J156, P/J138.
– Flag 1, P/J131, P/J25.
– Flag 6, P/J27.
• Xerographic CRUM, part of the xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87
– Flag 8, P/J142, PJ144.
– Flag 7, P/J147, P/J16.

01F 2-42 WorkCentre 5687 Family

WorkCentre 5687 Family 2-43 01F

01G +24V Distribution RAP – Flag 6, P/J4.
– Flag 5, P/J27.
Use this RAP to identify +24V distribution problems.
• Toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. Refer
to the 01G Fused Distribution Check.
Initial Actions – Flag 7, P/J6.
Check the following:
– Flag 5, P/J27.
• The door interlock switch is closed.
• Feed solenoid, PL 7.30 Item 4. Refer to the 01G Fused Distribution Check.
• The xerographic module is correctly installed.
– Flag 8, P/J10.
– Flag 5, P/J27.
Procedure • Output device, PL 12.10, PL 11.92, PL 11.124, PL 11.26, PL 11.130. Refer to the 01G
WARNING Fused Distribution Check.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the – Flag 9, P/J11.
customer supply while performing tasks that do not need electricity. Electricity can – Flag 5, P/J27.
• HVPS. Refer to the 01G Fused Distribution Check.
Refer to Figure 2, Figure 3, Figure 4 and Figure 5. Go to the appropriate component in the list
– (32-38 ppm) PL 1.10 Item 5.
that follows that has a suspect +24V supply. Check the wiring, GP 7.
Flag 10, P/J14, P/J55.
Flag 5, P/J27.
– Flag 1, P/J25, P/J131.
– (45-87 ppm) PL 1.10 Item 5.
Flag 10, P/J14, P/J55.
Flag 5, P/J27.
Flag 5, P/J27.
• Main drive PWB, part of the main drive module, (32-55 ppm) PL 4.15 Item 6, (65-87 ppm)
PL 4.10 Item 6. • Photoreceptor drive motor, part of the main drive module, (35-55) PL 4.15 Item 17, (65-87
ppm) PL 4.10 Item 17. Refer to the 01G Fused Distribution Check.
– Flag 11, P/J147, P/J16.
– Flag 12, P/J151.
– Flag 11, P/J147, P/J16.
– Flag 16, P/J18.
• Ozone fan, PL 9.25 Item 1. Refer to the 01G Fused Distribution Check.
• Tray 1 and 2 control PWB, PL 7.10 Item 2
– Flag 13.
– Flag 17, P/J270, P/J19.
– Flag 12, P/J151.
– Flag 11, P/J147, P/J16.
– Flag 18, P/J394, P/J272.
• Fuser web motor, part of the main drive module, (32-55 ppm) PL 4.17 Item 1, (65-87 ppm)
– Flag 17, P/J270, P/J19.
PL 4.12 Item 1. Refer to the 01G Fused Distribution Check.
• DADH PWB, PL 5.10 Item 5. Refer to the 01G Fused Distribution Check.
– Flag 14, P/J154.
– Flag 3, P/J188.
– Flag 11, P/J147, P/J16.
– Flag 2, P/J132.
WARNING
– Flag 1, P/J131, P/J25.
• Scanner PWB
– (32-55 ppm) PL 14.25 Item 4. Refer to the 01G Fused Distribution Check.
• Paper path module containing: in-line fuse and wiring, GP 7, PL 1.10 Item 9, Figure 1.
Flag 4, P/J455, P/J135.
– Erase lamp, (32-38 ppm) PL 9.22 Item 1, (65-87 ppm) PL 9.20 Item 1.
Flag 1, P/J131, P/J25.
– Inverter path solenoid, PL 10.11 Item 14.
– (65-87 ppm) PL 14.16 Item 8. Refer to the 01G Fused Distribution Check.
– Registration clutch, PL 8.15 Item 7.
Flag 4, P/J450, P/J135.
– Inverter nip solenoid, PL 10.11 Item 6.
Flag 1, P/J131, P/J25.
– Vacuum transport fan (part of short paper path assembly), PL 10.25 Item 1.
• Inverter motor driver PWB, PL 10.11 Item 22
– Refer to the 01G Fused Distribution Check.
Duplex motor driver PWB, (32-55 ppm) PL 8.22 Item 9, (65-87 ppm) PL 8.20 Item 9.
– Flag 15, in-line fuse, PL 1.10 Item 9, Figure 1.
Refer to the 01G Fused Distribution Check.

WorkCentre 5687 Family 2-45 01G
01G Fused Distribution Check – Flag 16, P/J18.
Procedure • On the tray 1 and 2 control PWB and HCF control PWB, Figure 5.
WARNING – Flag 17, P/J19
Do not repair or install a new fuse F1 on the IOT PWB. Repairing or installing a new fuse – Flag 18, P/J272.
can cause overheating and a risk of fire. c. Connect the circuit or harness.
WARNING d. If the voltage drops lower than +22V, switch off the machine, GP 14. Recheck the
component and harness for overheating or short circuits. Repair or install new com-
ponents as necessary.
installing a new fuse can cause overheating and a risk of fire.
e. Actuate the component using its control code, dC330.
WARNING f. If the voltage drops lower than +22V, switch off the machine, GP 14. Recheck the
Do not repair or install a new fuse F1 on the main drive PWB. Repairing or installing a component and harness for overheating or short circuits. Repair or install new com-
new fuse can cause overheating and a risk of fire. ponents as necessary.
WARNING
CAUTION
If the surface mounted fuse on the power distribution PWB, IOT PWB or main drive PWB has
blown, do not install a new PWB until the cause of the fault is repaired.
Use this procedure when checking the +24V fused distribution. Perform the following:
1. Switch off the machine, GP 14.
2. Refer to Figure 2, Figure 3 and Figure 4. Disconnect the relevant circuit or harnesses.
Check each one for evidence of overheating or short circuits, GP 7.
3. Refer to 01H Short Circuits and Overloads RAP.
4. Monitor the +24V test point as the circuit or harnesses are individually reconnected as fol-
lows:
In-line +24 volt fuse
a. Switch on the machine, GP 14.
b. Monitor the voltage at the appropriate test point:
• On the power distribution PWB, Figure 2:
– Flag 2, P/J132.
– Flag 4, P/J135.
• On the IOT PWB, Figure 3:
– Flag 6, P/J4. Figure 1 +24 volt in-line fuse
– Flag 7, P/J6.
– Flag 8, P/J10.
– Flag 9, P/J11.
– Flag 10, P/J14.
– Flag 19, P/J61.
• On the main drive module, Figure 4:
– Flag 12, P/J151.
– Flag 13, PJ53.
– Flag 14, P/J154.
• On the paper path module, Figure 4
– Flag 15, P/J17.
• On the ROS, Figure 5.

01G 2-46 WorkCentre 5687 Family




01H Short Circuit and Overload RAP To check the output voltages of the LVPS, disconnect the following.
• Figure 2. PJ16, PJ17, PJ18, PJ19 and PJ25.
Procedural Notes
• Figure 1. All the PJ connectors on the IOT PWB, except PJ26 Flag 24, PJ27 Flag 25 and
WARNING PJ5 Flag 15.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Press the on / off switch, PL 1.10 Item 8. The LED CR36 is on.
customer supply while performing tasks that do not need electricity. Electricity can Y N
cause death or injury. Moving parts can cause injury. Check for a short circuit on the AC line. Go to 01C AC Power RAP.
• The LEDs, Figure 1, CR12, CR13, CR14, CR15 and CR36 on the IOT PWB are used to
indicate that a supply voltage is available. Refer to OF7 IOT PWB Diagnostics RAP. Press the on/off switch, PL 1.10 Item 8. The LEDs, CR12, CR13 and CR15 are on and stay
• Short circuit or overload of +3.3VSB (standby) will result in all outputs off. on.
Y N
• Short circuit or overload of +3.3V or +5V will result in all outputs off, except +3.3VSB.
Go to Flag 15. Measure the voltage at PJ5, pin 19. Press the on / off switch, PL 1.10 Item
• Short circuit or overload of +12V or +24V will result in only those outputs being off. 8. The voltage changes from +3.5V to 0V.
• In all instances, when the short circuit or overload is removed all the outputs will recover Y N
to normal operating voltages after 10 seconds. Check the wiring to the on / off switch, GP 7. If necessary, install a new on / off
• If +3.3VSB is over voltage, all outputs will be off. To restore to normal, switch off the switch, PL 1.10 Item 8.
machine, GP 14. Wait three minutes. Switch on the machine.
• If +3.3V, +5V or +12V are over voltage, all outputs will be off, except +3.3VSB. To restore Disconnect PJ26. Measure the voltage at the harness of PJ26, pin 7, Flag 24. +1.16V is
to normal, switch off the machine, GP 14. Wait three minutes. Switch on the machine. available at pin 7.
Y N
• If the +24V is over voltage, only the 24V the output will be off. To restore to normal, switch
off the machine, GP 14. Wait three minutes. Switch on the machine. Install a new LVPS and base module, PL 1.10 Item 3.
WARNING Reconnect PJ26. Measure the voltage at the harness of PJ26, pin 7, Flag 24. Press the
Do not repair or install a new fuse F1 on the IOT PWB. Repairing or installing a new fuse on / off switch. The voltage changes from +1.16V to 0V and stays at 0V.
can cause overheating and a risk of fire. Y N
WARNING Install new components in the order that follows:
1. Install a new LVPS and base module, PL 1.10 Item 3.
installing a new fuse can cause overheating and a risk of fire. 2. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed,
PL 1.10 Item 2.
WARNING
Do not repair or install a new fuse F1 on the main drive PWB. Repairing or installing a Disconnect the power cord. Use a service multi-meter set to DC amps. Ensure the meter
new fuse can cause overheating and a risk of fire. leads are connected to the correct meter sockets to measure amps. Connect the black
WARNING lead to the machine frame. Reconnect the power cord. Use the probe on the red lead to
Do not install a fuse of a different type or rating. Installing the wrong type or rating of ground PJ26, pin 7 to ground, through the multi-meter. When the LEDs CR27, CR28 and
fuse can cause overheating and a risk of fire. CR29 are flashing, press and release the on / off switch and remove the probe. The
LEDs, CR12, CR13 and CR15 are ON and stay ON.
Procedure Y N
Switch off the machine, GP 14. Remove the rear cover, PL 8.10 Item 1. Reconnect the power Set the service multi-meter to measure volts. Ensure the meter leads are connected
cord. CR36 is on, Figure 1. to the correct meter sockets to measure volts. Measure the voltage at the harness of
Y N PJ26, pin 7, Flag 24. 0V is measured.
Go to 01J Power On and LVPS Control Signals RAP. Y N
Check that the F1 fuse on the IOT PWB has not failed. Go to 01H +24 Volt Cir-
NOTE: To disconnect the connectors PJ16, PJ17, PJ18, PJ19 and PJ25 on the LVPS, open cuits before a new IOT PWB is installed, PL 1.10 Item 2.
tray 1 and tray 2. Remove the screw that secures the power and control assembly, PL 1.10.
Slide the power and control assembly to the left. Install a new LVPS and base module, PL 1.10 Item 3.
NOTE: Refer to Figure 3 for the low voltage distribution. This is an overview of all the low volt-
Set the service multi-meter set to volts. Ensure the meter leads are connected to the cor-
age harnesses within the machine.
rect meter sockets to measure volts. Measure the voltage at PJ25, pins 1 and 2, Flag 5.
NOTE: Refer to GP 7 at every harness check and if necessary perform, REP 1.2. +24V is measured.
Y N
Measure the voltage at the harness of PJ26, pin 9, Flag 24. 0V is measured.
A B

WorkCentre 5687 Family 2-51 01H
A B
Y N a. Developer temperature sensor, (32-38 ppm)PL 9.22 Item 5, (45-87 ppm) PL 9.20
Check that the F1 fuse on the IOT PWB has not failed. Go to 01H +24 Volt Cir- Item 5, WD 6.
cuits before a new IOT PWB is installed, PL 1.10 Item 2. b. Relative humidity sensor, (32-38 ppm) PL 9.22 Item 4, (45-87 ppm) PL 9.20 Item 4,
WD 6.
c. Ambient temperature sensor, (32-38 ppm) PL 9.22 Item 4, (45-87 ppm) PL 9.20 Item
4, WD 6.
Disconnect the power cord. Disconnect the in-line fuse in the harness from PJ17. Recon-
d. Waste toner full sensor, PL 9.10 Item 2, WD 6.
nect PJ16 and PJ17. Set the service multi-meter to measure amps. Ensure the meter
leads are connected to the correct meter sockets to measure amps. Clip the black lead to 01H +3.3 Volt and +5 Volt Circuits
the machine frame. Reconnect the power cord. Use the probe on the red lead to ground
NOTE: After every disconnection, the on / off switch, PL 1.10 Item 8, must be pressed. If CR12
PJ26, pin 7 to ground. When the LEDs CR27, CR28 and CR29 are flashing, press and
and CR13 are not on, reconnect and go to the next step.
release the on/off switch and remove the probe. The LEDs, CR12, CR13, CR15 and
CR16 are ON and stay ON 1. Perform the steps that follow:
Y N
a. Disconnect PJ137, power distribution PWB. If the LEDs CR12 and CR13 are on,
Check the interlock circuit, Flag 1, Flag 2 and Flag 6. If the circuit is good, check that then check the harness, Flag 11, from the power distribution PWB to PJ106 on the
F1 fuse on the IOT PWB has not failed. Go to 01H +24 Volt Circuits before a new
image processing PWB, WD 10.
IOT PWB is installed, PL 1.10 Item 2.
b. Disconnect PJ138 from the power distribution PWB. If the LEDs, CR12 and CR13
The LVPS is good. Continue at 01H Initial Isolation Check. are on, then check the harness, Flag 12, to the riser PWB, WD 10.
2. If no short circuit is found is found in the +3.3V and +5V circuits, go to 01H +3.3 Volt Cir-
Disconnect the power cord. Reconnect PJ16 and PJ17. Connect the power cord. Press the on/ cuits.
off switch. The LED CR16 is ON. 01H +3.3 Volt Circuits
Y N
Check the interlock circuit, Flag 1, Flag 2 and Flag 6. If the circuit is good, go to 01H +24 NOTE: After every disconnection, the on / off switch, PL 1.10 Item 8, must be pressed. If CR12
Volt Circuits before a new a new IOT PWB is installed, PL 1.10 Item 2. and CR13 are not on, reconnect and go to the next step.
1. Disconnect PJ132, power distribution PWB. If the LEDs, CR12 and CR13 are on, then
The LVPS is good. Continue at 01H Initial Isolation Check. check the harness, Flag 8, to the DADH, WD 10.
01H Initial Isolation Check 2. Disconnect PJ133, power distribution PWB. If the LEDs, CR12 and CR13 are on, then
NOTE: After every disconnection, the on/off switch, PL 1.10 Item 8, must be pressed. If CR12 check the harness, Flag 9, to the UI PWB, WD 10.
and CR13 are not on, reconnect and go to the next step. 3. Disconnect PJ135, power distribution PWB. If the LEDs, CR12 and CR13 are on, then
check the harness, Flag 10, to the scanner PWB, WD 10.
Disconnect the power cord. Reconnect all the disconnected PJ connections on the IOT PWB,
LVPS and the power distribution PWB. Reconnect the power cord. Switch on the machine, GP 4. If no failure is found in the +3.3V circuits, go to 01H +5 Volt Circuits.
14. If ALL the LEDs, Figure 1, CR12, CR13, CR15 and CR16 are OFF, go to step1. If the CR15 01H +5 Volt Circuits
is OFF, go to 01H +12 Volt Circuits. If the CR16 is OFF, go to 01H +24 Volt Circuits.
NOTE: After every disconnection, the on / off switch, PL 1.10 Item 8, must be pressed. If CR12
1. Disconnect PJ25, Flag 5, Figure 3. If the LEDs CR12 and CR13 are on, check the har- and CR13 are not on, reconnect and go to the next step.
ness from PJ25 to PJ131. If the harness is good, go 01H +3.3 Volt and +5 Volt Circuits.
2. Disconnect PJ18, Flag 3, Figure 3. If the LEDs CR12 and CR13 are on, check the har- 1. Disconnect PJ8, IOT PWB. If the LEDs CR12 and CR13 are on, then check the harness,
ness, Flag 3, from PJ18 to the ROS, PL 6.10 Item 4. WD 1. Flag 14, to the xerographic CRUM, part of the xerographic module, (32-38 ppm) PL 9.22
Item 2 or (45-87 ppm) PL 9.20 Item 2, and to the fuser CRUM, part of the fuser module,
3. Disconnect PJ19, Flag 4, Figure 3. If the LEDs CR12 and CR13 are on, check the har-
(32-55 ppm) PL 10.8 or (65-87 ppm) PL 10.10 Item 1, WD 4.
ness, Flag 4, from PJ19 on the LVPS, to the Tray 1 and 2 Control PWB, PL 7.10, WD 1.
2. Disconnect PJ9, IOT PWB. If the LEDs CR12 and CR13 are on, then check the harness,
a. Check the harness at Flag 7, WD12.
Flag 17, to tray 1 and 2 control PWB, PL 7.10 Item 1, WD 6.
b. Check the harness, Flag 4, from PJ19 on the LVPS, to the Tray 1 and 2 Control
PWB, PL 7.10 Item 2, WD1. 3. Disconnect PJ4, IOT PWB. If the LEDs CR12 and CR13 are on, then check the harness,
Flag 16, to the inverter motor driver PWB, PL 10.11 Item 22, and to the duplex motor
driver PWB, (32-55 ppm) PL 8.22 Item 9, (65-87 ppm) PL 8.20 Item 9, WD 5.
ness, Flag 20, from PJ10 on the IOT PWB, to the bypass tray, PL 7.30, WD 6.
ness, Flag 21, from PJ11 on the IOT PWB to the output devices, WD 3.
ness, Flag 19, from PJ7 to the components that follow:

01H 2-52 WorkCentre 5687 Family
01H +12 Volt Circuits 4. Switch on the machine, GP 14.
5. Disconnect PJ132 on the power distribution PWB, check the harness, to DADH.
NOTE: Before disconnection, switch off the machine, GP 14. Switch on the machine, GP 14, to
6. Disconnect PJ135 on the power distribution PWB check the harness, to the scanner
check CR15.
PWB.
CR15 is OFF. Check the harnesses that follow for a short circuit, until CR15 is on, Figure 1.
1. Disconnect PJ25 on the LVPS. CR15 is ON. Check from PJ25, Flag 5, to the power distri-
bution PWB, WD 2. If the harness from PJ25 to PJ131 is good. Reconnect PJ25 and per-
form the steps that follow:
a. Disconnect PJ133 on the power distribution PWB. Check the harness, Flag 9, to
PJ130 on the UI, (32-55 ppm) PL 2.15, (65-87 ppm) PL 2.10.
b. Disconnect PJ135 on the power distribution PWB. Check the harness, Flag 10, to
PJ450 on the scanner PWB, (32-55 ppm) PL 14.25 Item 4, (65-87 ppm) PL 14.16
Item 8.
c. Disconnect PJ138 on the power distribution PWB. Check the harness, Flag 12, to
PJ155 on the riser PWB, (32-55 ppm) PL 3.15 Item 3, (65-87 ppm) PL 3.11 Item 6.
01H +24 Volt Circuits
NOTE: Before disconnection, switch off the machine, GP 14. Switch on the machine, GP 14, to
check CR16.
CR16 is OFF. Check the harnesses that follow for a short circuit, until CR16 is on, Figure 1.
1. Disconnect PJ18 on the LVPS. CR16 is ON. Check from PJ18 to the ROS, PL 6.10 Item
4, WD 1.
2. Disconnect PJ19 on the LVPS. CR16 is ON. Check from PJ19, Flag 4, to the tray 1 and 2
control PWB, WD 1, WD 12 and WD 13. Figure 1 IOT PWB, LED and PJ location
If the F1 fuse on the IOT PWB has failed. Set the meter to measure ohms. Connect the
black lead to PJ27 pin 9 or pin 10 and the red lead to the bottom of the F1 fuse on the IOT
PWB. If the output is shorted the measurement will be less than 1 ohm.
a. Disconnect PJ3 on the IOT PWB. The value is below 1 Ohm. Check from PJ3, Flag
13, to the main drive PWB, WD 4.
b. Disconnect PJ4 on the IOT PWB. The value is below 1 Ohm. Check from PJ4, Flag
16, to the inverter motor, PL 10.11 Item 11, and the duplex motor, (35-55) PL 8.22
Item 8, (65-87 ppm) PL 8.20 Item 8, WD 5.
c. Disconnect PJ6 on the IOT PWB. The value is below 1 Ohm. Check from PJ6, Flag
18, to JP93 on the developer module, WD 6.
d. Disconnect PJ10 on the IOT PWB. The value is below 1 Ohm. Check from PJ10,
Flag 20, to the paper tray bypass, PL 7.30, WD 6.
e. Disconnect PJ11 on the IOT PWB. The value is below 1 Ohm. Check from PJ11,
Flag 21, to P/J151 and onto the output device, WD 3.
f. Disconnect PJ14 on the IOT PWB. The value is below 1 Ohm. Check from PJ14,
Flag 22, to PJ55 on the HVPS, PL 1.10, WD 7.
g. Install a new IOT PWB, PL 1.10 Item 2.
h. If after completing the checks above, the F1 fuse on the IOT PWB fails. Switch off
the machine, GP 14. Install a new IOT PWB, PL 1.10 Item 2.
Disconnect PJ3, PJ4, PLJ6, PJ11 and PJ14. Switch off the machine, GP 14 before a
PJ is connected. Install each PJ, one at a time until the PJ is found that causes the Figure 2 LVPS PJ location
fuse to fail. Check and repair the harness or install new components as necessary.

WorkCentre 5687 Family 2-53 01H
Figure 3 Low voltage distribution

01J Power On and LVPS Control Signal RAP
Use this RAP to check and identify power on and standby signals from the LVPS.
Ensure that the 01C AC Power RAP is performed before starting this RAP.
Procedural Notes
NOTE: Short circuit or overload of +3.3VSB (standby) will result in all the LVPS outputs off.
Short circuit or overload of +3.3V or +5V will result in all the LVPS outputs off, except +3.3VSB.
NOTE: For an explanation of the LEDs on the IOT PWB and their function, go to OF7 IOT
PWB Diagnostics RAP.
NOTE: +3.3VSB (standby) is generated from the LVPS when the machine is connected to the
AC supply. +3.3VSB is required to initialize the machine from standby to power on.
Procedure
Ensure that the machine is switched off, GP 14. Remove the rear cover, PL 8.10 Item 1.
Reconnect the power cord. Check CR36, Figure 1. CR36 is on.
Y N
Go to Flag 3. +3.3VSB is available at P/J27, between pin 6 and pin 14, on the IOT
PWB.
Y N
Figure 1 LED location on IOT PWB
Disconnect P/J27. +3.3VSB is available at the disconnected end of the harness,
P/J27, between pins 6 and 14.
Y N
Go to 01C AC Power RAP.
Check the harness and connector P/J27, if necessary repair the harness/connector
or install a new LVPS and base module, PL 1.10 Item 3.
Check the pin to pin connections of P/J27. If the connections are good, install a new IOT
PWB, PL 1.10 Item 2. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is
installed.
Go to Flag 1. Monitor the voltage at P/J5, pin 19. Press the on/off switch, PL 1.10 Item 8.
The voltage changes to 0V.
Y N
Check the wiring to the switch, GP 7. If necessary, repair the wiring or install a new on/off
switch, PL 1.10 Item 8.
Monitor the voltage at P/J26, pin 7. Switch off the machine, then switch on the machine, GP
14. Go to Flag 2. The voltage changes from +2.3V to 0V.
Y N
2.
Go to the 01H Short Circuits and Overloads RAP.

WorkCentre 5687 Family 2-55 01J
Figure 2 Power ON circuit and dependencies

01J 2-56 WorkCentre 5687 Family
01K Sleep Mode RAP • An incoming print job at the network controller is passed to the firewire PWB. The firewire
PWB will generate a power management event signal that is passed through the riser
Use this RAP to diagnose problems entering or exiting sleep mode.
PWB and image processing PWB to the IOT. This causes the IOT to generate the PS ON
signal to the LVPS to power-on the machine.
Sleep Mode Operation Reading or Setting the Power Save Duration Times
The machine is designed to be energy efficient by reducing the power consumption after peri-
Access the power save feature by performing the following:
ods of inactivity. The machine has three power modes:
• Press the access button.
• Standby or run mode - full power consumption. In this mode, the power save LED, Figure
1, is not illuminated. • Input the password and press Enter.
• Low power mode - the fuser temperature is reduced to save power, yet allow a quick • Select Go to Tools.
return to run temperature. In this mode, the power save LED, Figure 1, is illuminated. • Select Power Saver Administration.
• Sleep mode - power consumption for the whole machine is reduced to below 10 watts by • Select Set Duration Times.
powering down all but the essential parts, see the note below. In this mode, the power The default time for standby mode to low power mode is 15 minutes, the minimum value is 1,
save LED, Figure 1, is blinking. the maximum value is 120.
NOTE: When the machine is in sleep mode, +3.3V sleep and +12V sleep are supplied
The default time for low power mode to sleep mode is 45 minutes, the minimum value is 0, the
from a special power supply located within the LVPS. These voltages are used to power
maximum value is 120.
the PWBs that follow:
– Fax PWB. To change either of the timing values, touch the appropriate input area, enter the new value
– Firewire PWB. using the keypad. Touch the Save button to confirm the change.
– UI PWB.
– The network controller is also powered as relay K2 on the LVPS is energized in Procedure
sleep mode. WARNING
Off to Run Mode Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
When the On/off button is pressed, the IOT PWB sends the PS ON signal to the LVPS to customer supply while performing tasks that do not need electricity. Electricity can
power-on the machine. The PS ON signal is diode coupled within the LVPS to the sleep signal,
therefore whenever the main power supply is on, the sleep mode power supply is on. When the Refer to Sleep Mode to Run Mode. The machine remains in sleep mode after a wake
machine is in run mode the IOT watchdog signal and the SIP watchdog signal keep the PS ON event.
signal active. Y N
Refer to Run Mode to Sleep Mode. The machine remains in standby mode or low
Run Mode to Sleep Mode power mode after both power save duration times have elapsed.
After a period of machine inactivity that equates to the sum of the low power mode duration Y N
The machine switches off when it should enter sleep mode.
plus the sleep mode duration, as set in the customer tools options, both the SIP and IOT
Y N
watchdogs are stopped. After approximately 4.5 seconds the PS ON signal goes inactive,
causing the main power supply to switch off. Before the SIP and IOT stop their watchdogs, the The system is operating correctly, perform SCP 6 Final Actions.
UI watchdog is started, this causes the sleep signal to be active; this in turn keeps the sleep
Perform the following:
mode power supply on when the main power supply switches off.
• Refer to Reading or Setting the Power Save Duration Times. Set both the
Sleep Mode to Run Mode standby mode to low power mode and the low power mode to sleep mode val-
ues to 1 minute.
Exit from sleep mode requires one of the wake events that follows to occur:
• Disconnect the Fax telephone lines to prevent a power management event.
• An operator presses the on/off switch. This causes the IOT to generate the PS ON signal
to the LVPS to power-on the machine. • Disconnect the network controller from the network to prevent a power man-
agement event.
• An operator touches the UI screen or presses any UI buttons. This causes the UI to gen-
erate the wake signal. The wake signal is passed through the image processing PWB to Go to Flag 1. Check the voltage at P/J27 pin 8 on the IOT PWB. After 2 minutes
the IOT. This causes the IOT to generate the PS ON signal to the LVPS to power-on the the voltage changes from +3.3V to 0V.
machine. Y N
Go to Flag 1. Check the wiring and connectors between PJ1 pin 9 and PJ105
• An incoming Fax job. The Fax PWB will generate a power management event signal that
is passed through the riser PWB and image processing PWB to the IOT. This causes the pin 7. Refer to the information that follows:
IOT to generate the PS ON signal to the LVPS to power-on the machine. • P/J1 IOT PWB.
A B C

WorkCentre 5687 Family 2-57 01K
A B C A
• (32-55 ppm) P/J105 or (65-87 ppm) P/J105 Image processing PWB. • Disconnect the input Fax lines to prevent a power management event.
Go to Flag 1. Check the wiring and connectors between PJ103 pin 3 and PJ81 • Disconnect the network controller from the network to prevent a power management
pin 1. Refer to the information that follows: event.
• (32-55 ppm) P/J103 or (65-87 ppm) P/J103 Image processing PWB. • Leave the machine untouched and observe the user interface.
• P/J81 User interface PWB. After one minute the power save LED illuminates, then after a further minute the
The wiring and connectors are good. power save LED flashes.
Y N Y N
Repair the wiring, REP 1.2. Install a new IOT PWB, PL 1.10 Item 2. Perform OF7 IOT PWB Diagnostics RAP
before a new IOT PWB is installed. Return the power save settings to the previous
Go to Flag 8. Check for +3.3V at PJ155 between pins 2 and 8, also check for values and reconnect the Fax and network lines. Perform SCP 6 Final Actions.
+12V between pins 4 and 9. Refer to the information that follows:
• (32-55 ppm) P/J155 or (65-87 ppm) P/J155 Riser PWB. The system is operating correctly. Return the power save settings to the previous values
and reconnect the Fax and network lines. Perform SCP 6 Final Actions.
The voltages are good.
Y N
The wake event is from the user interface.
Go to Flag 8. Check for +3.3V at the Power distribution PWB P/J138
Y N
between pins 2 and 6, also check for +12V between pins 7 and 8. The
The wake event is from the network controller.
voltages are good.
Y N
Y N
The wake event is from the Fax PWB.
Go to Flag 5 and Flag 9. Check for +3.3V at the Power distribution
Y N
PWB P/J131 between pins 17 and 13, also check for +12V between
Go to the 01J Power On and LVPS Control Signals RAP, check the operation of
pins 5 and 18. The voltages are good.
the on/off switch.
Y N
Go to Flag 5 and Flag 9. Check for +3.3V at the LVPS and base
module P/J25 between pins 3 and 13, also check for +12V
between pins 7 and 17. The voltages are good. 1. Refer to 20A Fax Entry RAP and complete all of the initial actions.
Y N 2. Remove and re-seat the Fax PWB and riser PWB, REP 3.2.
Install a new LVPS and base module, PL 1.10 Item 3. 3. Refer to Reading or Setting the Power Save Duration Times. Set both the
standby mode to low power mode and the low power mode to sleep mode val-
Check the wiring and connectors between P/J25 and P/J131. ues to 1 minute.
Repair the wiring as necessary, REP 1.2. 4. Disconnect the network controller from the network to prevent a power man-
agement event.
Install a new power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or
5. Go to Flag 6, Measure the voltage at (32-55 ppm) P/J105 or (65-87 ppm) P/
(65-87 ppm) PL 3.10 Item 5.
J105 pin 11.
Check the wiring and connectors between P/J138 and (32-55 ppm) P/ 6. Leave the machine untouched, allow the machine to enter sleep mode.
J155 or (65-87 ppm) P/J155. Repair the wiring as necessary, REP 1.2. 7. Arrange for a Fax job to be sent from another machine to this machine.
The voltage measured changes from +3.3V to 0V when the Fax arrives at the
Install new parts as necessary: machine.
• User interface assembly, PL 2.10 Item 1. Y N
• Image processing PWB, (32-55 ppm) PL 3.20 Item 1 or (65-87 ppm) PL Go to Flag 8. Check for +3.3V at PJ155 between pins 2 and 8, also check for
3.10 Item 3. +12V between pins 4 and 9. Refer to the information that follows:
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is • (32-55 ppm) P/J155 or (65-87 ppm) P/J155 Riser PWB.
installed, PL 1.10 Item 2. The voltages are good.
Y N
Install a new LVPS and base module, PL 1.10 Item 3. Go to Flag 8. Check for +3.3V at the Power distribution PWB P/J138
between pins 2 and 6, also check for +12V between pins 7 and 8. The
Perform the following: voltages are good.
• Refer to Reading or Setting the Power Save Duration Times. Set both the standby
mode to low power mode and the low power mode to sleep mode values to 1 minute.
A D E F G
01K 2-58 WorkCentre 5687 Family
D E F G D
Y N Y N
Go to Flag 5 and Flag 9. Check for +3.3V at the Power distribution Install a new network controller - firewire harness, PL 16.10 Item 12.
PWB P/J131 between pins 17 and 13, also check for +12V between
pins 5 and 18. The voltages are good. Perform the following:
Y N 1. Remove and re-seat the Firewire PWB and riser PWB, REP 3.2.
Go to Flag 5 and Flag 9. Check for +3.3V at the LVPS and base
2. Refer to Reading or Setting the Power Save Duration Times. Set both the standby
module P/J25 between pins 3 and 13, also check for +12V
mode to low power mode and the low power mode to sleep mode values to 1 minute.
between pins 7 and 17. The voltages are good.
Y N 3. Disconnect the telephone network harness from the Fax PWB to prevent a power
Install a new LVPS and base module, PL 1.10 Item 3. management event.
4. Go to Flag 6. Measure the voltage at PJ105 pin 11. Refer to the information that fol-
Check the wiring and connectors between P/J25 and P/J131. lows:
Repair the wiring as necessary, REP 1.2. • (32-55 ppm) P/J105 or (65-87 ppm) P/J105 Image processing PWB.
5. Leave the machine untouched, allow the machine to enter sleep mode.
Install a new power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or
6. Arrange for a print job to be sent from a PC to this machine.
(65-87 ppm) PL 3.10 Item 5.
The voltage measured changes from +3.3V to 0V, when the print job arrives at the
Check the wiring and connectors between PJ138 and PJ155. Refer to the machine.
information that follows Y N
Go to Flag 8. Check for +3.3V at PJ155 between pins 2 and 8, also check for +12V
• P/J138 Power distribution PWB.
between pins 4 and 9. Refer to the information that follows:
• (32-55 ppm) P/J155 or (65-87 ppm) P/J155 riser PWB.
• (32-55 ppm) P/J155 or (65-87 ppm) P/J155 Riser PWB.
Repair the wiring as necessary, REP 1.2.
Y N
Install new parts as necessary:
Go to Flag 8. Check for +3.3V at the Power distribution PWB P/J138 between
• Fax PWB, PL 20.10 Item 4. pins 2 and 6, also check for +12V between pins 7 and 8. The voltages are
• Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6. good.
• Image processing PWB, (32-55 ppm) PL 3.20 Item 1 or (65-87 ppm) PL Y N
3.10 Item 3. Go to Flag 5 and Flag 9. Check for +3.3V at the Power distribution PWB
P/J131 between pins 17 and 13, also check for +12V between pins 5 and
Go to Flag 6. Measure the voltage at P/J1 pin 5 on the IOT PWB. 18. The voltages are good.
Arrange for a Fax to be sent from another machine to this machine. The voltage Y N
measured changes from +3.3V to 0V when the Fax arrives at the machine. Go to Flag 5 and Flag 9. Check for +3.3V at the LVPS and base mod-
Y N ule P/J25 between pins 3 and 13, also check for +12V between pins
Check the wiring and connectors between PJ1 and PJ105. Refer to the infor- 7 and 17. The voltages are good.
mation that follows: Y N
• P/J1 IOT PWB. Install a new LVPS and base module, PL 1.10 Item 3.
• (32-55 ppm) P/J105 or (65-87 ppm) P/J105 Image processing PWB.

Check the wiring and connectors between P/J25 and P/J131. Repair
Repair the wiring as necessary, REP 1.2. the wiring as necessary, REP 1.2.
Go to Flag 1. Measure the voltage at P/J26 pin 7 on the IOT PWB. Install a new power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-
Arrange for a Fax job to be sent from another machine to this machine. The voltage 87 ppm) PL 3.10 Item 5.
measured changes from +3.3V to 0V.
Y N Check the wiring and connectors between PJ138 and PJ155. Refer to the infor-
Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, mation that follows
PL 1.10 Item 2.
• P/J138 Power distribution PWB.
Install a new LVPS and base module, PL 1.10 Item 3. • (32-55 ppm) P/J155 or (65-87 ppm) P/J155 Riser PWB.
Repair the wiring as necessary, REP 1.2.
Go to Flag 7. Check the network controller - firewire harness and connectors. The har-
ness and connectors are good.
D D H I

D H I J K
Install new parts as necessary: Install a new user interface assembly, (32-55 ppm) PL 2.15 Item 1 or (65-87 ppm) PL 2.10
• Firewire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7. Item 1.
• Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6.
Go to Flag 2. Measure the voltage at PJ103 pin 2. Refer to the information that follows:
• Image processing PWB, (32-55 ppm) PL 3.20 Item 1 or (65-87 ppm) PL 3.10
Item 3. • (32-55 ppm) P/J103 or (65-87 ppm) P/J103 Image processing PWB.
The voltage changes from +3.3V to 0V when the UI screen is touched or a UI button is
Go to Flag 6. Measure the voltage at P/J1 pin 5 on the IOT PWB. Arrange for a print job pressed.
to be sent from a PC to this machine. The voltage measured changes from +3.3V to Y N
0V when the print job arrives at the machine. Check the wiring and connectors between PJ103 and PJ81.
Y N • (32-55 ppm) P/J103 or (65-87 ppm) P/J103 Image processing PWB.
Check the wiring and connectors between PJ1 and PJ105. Refer to the information • P/J81 User interface PWB.
that follows:
Repair the wiring, REP 1.2, as necessary.
• (45-87 ppm) P/J1 IOT PWB.
• (32-55 ppm) P/J105 or (65-87 ppm) P/J105 Image processing PWB. Go to Flag 6. Measure the voltage at PJ105 pin 11. Refer to the information that follows:
Repair the wiring as necessary, REP 1.2. • (32-55 ppm) P/J105 or (65-87 ppm) P/J105 Image processing PWB.
The voltage changes from +3.3V to 0V when the UI screen is touched or a UI button is
Go to Flag 1. Measure the voltage at P/J26 pin 7 on the IOT PWB. Arrange for a print job
pressed.
to be sent from a PC to this machine. The voltage measured changes from +3.3V to
Y N
0V when the print job arrives at the machine.
Install a new Image processing PWB, (32-55 ppm) PL 3.20 Item 1 or (65-87 ppm) PL 3.10
Y N
Item 3.
Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
1.10 Item 2.
Go to Flag 6. Measure the voltage at P/J1 pin 5 on the IOT PWB. The voltage changes from
+3.3V to 0V when the UI screen is touched or a UI button is pressed.
Y N
Check the wiring and connectors between PJ1 and PJ105. Refer to the information that
Go to Flag 2. Measure the voltage at P/J81 pin 2 on the User interface PWB. The voltage
follows:
changes from +3.3V to 0V when the UI screen is touched or a UI button is pressed.
• (45-87 ppm) P/J1 IOT PWB.
Y N
Go to Flag 3. +3.3V is available at P/J130 on the User interface PWB between pins 1 • (32-55 ppm) P/J105 (65-87 ppm) P/J105 Image processing PWB.
and 2. Repair the wiring, REP 1.2 as necessary.
Y N
Go to Flag 4. +3.3V is available at P/J133 on the Power distribution PWB Go to Flag 1.Measure the voltage at P/J26 pin 7 on the IOT PWB. The voltage changes
between pins 3 and 4. from +3.3V to 0V when the UI screen is touched or a UI button is pressed.
Y N Y N
Go to Flag 5. +3.3V is available at P/J131 on the Power distribution PWB Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item
between pins 13 and 17. 2.
Y N
Go to Flag 5. +3.3V is available at P/J25 on the LVPS and base mod- Install a new LVPS and base module, PL 1.10 Item 3.
ule between pins 13 and 3.
Y N
Check the wiring and connectors between P/J25 and P/J131. Repair the
wiring, REP 1.2, as necessary.
Install a new power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87
Check the wiring and connectors between P/J133 and P/J130. Repair the wiring,
REP 1.2, as necessary.
J K
Power save LED


02-309 UI Control Panel Button or Touch Screen RAP 02-320, 02-380 UI Communication Test RAP
02-309 The User Interface Button Test or the Touch Area Test failed during the UI Test. 02-320 The UI does not receive the requested data from the image processor within the correct
time out period.
Procedure
CAUTION 02-380 UI main controller communications test failed.
Before a new user interface assembly is installed, identify the software level (GP 4). Check the
compatibility of the software on the new user interface assembly. Install the software to meet
Procedure
the customer machine requirements. Use the Customer Administration Tool (CAT), GP 5. Perform the next steps:
Perform the next steps: • Switch off the machine, then switch on the machine, GP 14.
• Switch off the machine, then switch on the machine, GP 14. • Enter dC305 UI test. Perform the Communications Self Test.
• Check the condition of CR12 and CR15 on the IOT PWB, OF7 IOT PWB Diagnostics • Go to 03-310 Image Processing PWB to UI Errors RAP.
RAP.
• Enter dC305 UI test. Perform the Communications Self Test.
• Check the harness connections between the user interface, PL 2.10 Item 3 and the image
processing PWB, PL 3.10 Item 11.
– User interface PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6.
– User interface touch screen, (32-55 ppm) PL 2.15 Item 6 or (65-87 ppm) PL 2.10
Item 5.

WorkCentre 5687 Family 2-63 02-309, 02-320, 02-380
02-390, 02-391, 02-704, 02-706 UI Software Error RAP 02-705, 02-707, 02-709, 02-712, 02-715 UI Failure RAP
02-390 All of the configured services have not reached a stable state after five minutes from 02-705 The UI audio tones failed to operate.
start.
02-707 Indicate a fault with a button on the UI control panel.
02-391 All the services are not registered when the Image Processor / UI synchronization has
occurred. 02-709 Indicate a fault with the touch screen on the UI.
02-704 Application software checksum has failed. 02-712 UI LCD module test failed.
02-706 UI VRAM failure. 02-715 The LED control panel indicator test has failed.
Procedure Procedure
CAUTION CAUTION
Before a new user interface assembly is installed, identify the software level (GP 4). Check the Before a new user interface assembly is installed, identify the software level (GP 4). Check the
compatibility of the software on the new user interface assembly. Install the software to meet compatibility of the software on the new user interface assembly. Install the software to meet
the customer machine requirements. Use the Customer Administration Tool (CAT), GP 5. the customer machine requirements. Use the Customer Administration Tool (CAT), GP 5.
Perform the next steps: Perform the next steps:
• Enter dC305 UI test. Perform the Application Checksum Verification Test. • Enter dC305 UI test. Perform the relevant test.
• Reload the UI software. Use the Customer Administration Tool (CAT), GP 5. • Install new components as necessary:
• Install new components as necessary: – User interface PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6.
– User interface PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6. – User interface touch screen, (32-55 ppm) PL 2.15 Item 6 or (65-87 ppm) PL 2.10
Item 5.

02-390, 02-391, 02-704, 02-706, 02-705, 02-707, 02-709, 2-64 WorkCentre 5687 Family
03-300, 306, 461, 482, 805, 870 Image Processing PWB to
IOT PWB Error RAP
03-300 The image processing PWB to IOT communications have failed.
03-306 The IOT PWB has received an inappropriate print command from the image process-
ing PWB.
03-461 A speed mismatch has been detected between image processing PWB and IOT PWB,
in the NVM settings.
03-482 The image processing PWB has failed to receive a +24V on signal from the IOT PWB.
03-805 The IOT PWB has received an un-recognized message from the image processing
PWB.
03-870 The IOT PWB cannot be recognized by the Image processing PWB.
Initial Actions
WARNING
• If the fault occurs during a software upgrade, wait 15 minutes for the software program-
ming operation to complete, before the next action.
• Switch off the machine, then switch on the machine, GP 14. If the on/off switch fails to
operate, go to the 03-374 Power Off Failure RAP.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.
Procedure
1. Switch off the machine, GP 14. Ensure all the connectors on the image processing PWB,
(32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3 and the IOT PWB, PL 1.10
Item 2 are correctly and securely seated. Switch on the machine, GP 14.
2. If the fault was detected during a software upgrade, go to Flag 1. Check P/J107 on the
image processing PWB. Re-load the software set, GP 4 Machine Software.
3. Perform OF7 IOT PWB Diagnostics RAP.
4. Go to Flag 2. Check the wiring, GP 7. If necessary, install a new image processing PWB
module / LVPS / IOT PWB harness (32-55 ppm) PL 3.20 Item 14 or (65-87 ppm) PL 3.10
Item 14.
5. 03-461 Only: Go to the OF7 IOT PWB Diagnostics RAP. Check CR 27 for an indication of
NVM Test Failure.
6. Install a new IOT PWB, PL 1.10 Item 2. Perform OF7 IOT PWB Diagnostics RAP before a
new IOT PWB is installed.
7. Install a new image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10
Item 3.

WorkCentre 5687 Family 2-65 03-300, 306, 461, 482, 805, 870

03-300, 306, 461, 482, 805, 870 2-66 WorkCentre 5687 Family
03-310 Image Processing PWB to UI Error RAP
03-310 The image processing PWB cannot communicate with the UI within one minute of
power-on or after three retries.
Initial Actions
WARNING
Procedure
1. Ensure all the connectors on the PWBs that follow are correctly and securely seated:
• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
• UI PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6.
2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. If necessary, install a new image pro-
cessing PWB module/UI harness, (32-55 ppm) PL 14.20 Item 9 or (65-87 ppm) PL 14.10
Item 9.
3. Go to Flag 1. Check the voltages. Refer to:
• 01B 0V Distribution RAP.
• 01F +12V Distribution RAP.
4. Install new components as necessary:
• User interface PWB, (32-55 ppm) PL 2.15 Item 7 or (65-87 ppm) PL 2.10 Item 6.


03-315, 325, 347, 348, 349, 355, 400 Image Processing PWB 03-320, 03-322 to 03-324 Image Processing PWB to DADH
Failure RAP Error RAP
03-315 The image processing PWB has performed a crash recovery procedure. 03-320 The image processing PWB to the DADH communications have failed.
03-325 An image processing PWB clock is not functioning. 03-322 The DADH has detected a read/write error.
03-347 The image processing PWB POST has failed the EPC test. 03-323 The DADH has detected a software error.
03-348 The image processing PWB POST has failed the ASIC test. 03-324 The DADH has detected a boot check sum error.
03-349 The image processing PWB POST has failed the rotation memory test. Initial Actions
03-355 The image processing PWB POST has failed the NVM integrity test.
WARNING
03-400 The image processing PWB cannot detect additional EPC memory. customer supply while performing tasks that do not need electricity. Electricity can
Initial Actions • Remove originals from the DADH.
WARNING • Switch off the machine, then switch on the machine, GP 14.
domly, the cause may be due to electrical noise. Go to the OF10 intermittent Failure RAP.
• Switch off the machine, then switch on the machine, GP 14. Procedure
• Check that the image processing cooling fan is operating. If necessary, go to the 03A, 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated:
Image Processing Cooling Fan Failure RAP. • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran- • Power distribution PWB, (32-55 ppm) PL 3.20 Item 5 or (65-87 ppm) PL 3.10 Item 5.
domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP. • DADH PWB, PL 5.10 Item 5.
Check also, the in-line connector in the communications/power cable, PL 5.10 Item 6.
Procedure 2. Go to Flag 2. Check the voltages. Refer to:
1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • 01B 0V Distribution RAP.
• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. • 01D +3.3V Distribution RAP.
• EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12. • 01G +24V Distribution RAP.
2. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test. 3. Go to Flag 1 and Flag 2. Check the wiring, GP 7. If necessary, install a new communica-
3. Install new parts as necessary: tion/power cable, PL 5.10 Item 6.
• EPC memory PWB, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12. 4. If the fault was detected during a software upgrade, go to Flag 3. Check the connection.
• Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3. Reload the software, GP 4, Machine Software.
5. Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test.
• DADH PWB PL 5.10 Item 5.

WorkCentre 5687 Family 2-69 03-315, 325, 347, 348, 349, 355, 400, 03-320, 03-322

03-320, 03-322 to 03-324 2-70 WorkCentre 5687 Family
03-330, 03-462 Image Processing PWB to Scanner Fault 03-330A, 03-462A Image Processing PWB to Scanner Fault
Entry RAP RAP (32-55 ppm)
03-330 An image processing PWB to scanner PWB communications error has been detected. Initial Actions
WARNING
03-462 A speed mismatch between the image processing PWB and the scanner has been
detected in the NVM.
Procedure • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 03-
WARNING 330, 03-462 Image Processing PWB to Scanner Faults Entry RAP.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Switch off the machine, then switch on the machine, GP 14.
customer supply while performing tasks that do not need electricity. Electricity can • Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
cause death or injury. Moving parts can cause injury. domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.
Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps
that follow: Procedure
• 32 to 55 ppm: go to the 03-330A, 03-462A Image Processing PWB to Scanner Faults
RAP (32-55 ppm).
• Image processing PWB, PL 3.20 Item 3.
• 65 to 87 ppm: go to the 03-330B, 03-462B Image Processing PWB to Scanner Faults
RAP (65-87 ppm). • Power distribution PWB, PL 3.20 Item 5.
• Scanner PWB, PL 14.25 Item 4.
• CCD PWB, PL 14.25 Item 19.
2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. Repair or install new harnesses as nec-
essary, PL 14.25 Item 5 or PL 14.25 Item 13.
NOTE: Flag 4 indicates the main communication lines.
3. Go to Flag 1 and Flag 2. Check the voltages. Refer to:

• 01G +24V Distribution RAP.
5. Re-load the software, GP 4 Machine Software.
6. If necessary, install new components:
• Power distribution PWB, PL 3.20 Item 5.
• Scanner module, PL 14.20 Item 1.
NOTE: If installing a new scanner module, ensure that the scanner is the correct
speed for the machine. 32-38 cpm scanners have serial numbers beginning with 3.
45-55 cpm scanners have a serial number beginning with 5. Refer to REP 14.1A for
location of the serial number.

WorkCentre 5687 Family 2-71 03-330, 03-462, 03-330A, 03-462A

03-330A, 03-462A 2-72 WorkCentre 5687 Family

WorkCentre 5687 Family 2-73 03-330A, 03-462A
03-330B, 03-462B Image Processing PWB to Scanner Fault
RAP (65-87 ppm)
Initial Actions
WARNING
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 03-
330, 03-462 Image Processing PWB to Scanner Faults Entry RAP.
Procedure
• Scan carriage assembly, PL 14.15 Item 1.
NOTE: To gain access to the scanner PWB and scan carriage assembly, remove the doc-
ument glass, PL 14.10 Item 5 and the scanner PWB cover, PL 14.16 Item 9.
2. Go to Flag 1, Flag 2 and Flag 3. Check the harnesses, GP 7. Repair or install new har-
nesses as necessary:
• Image processing PWB/scanner PWB harness, PL 14.16 Item 6.
• Power distribution PWB/scanner PWB harness, PL 14.16 Item 7.
• Scan ribbon cable, PL 14.15 Item 4.
5. Re-load the software, GP 4, Machine Software.
• Scan carriage assembly PL 14.15 Item 1.

03-330B, 03-462B 2-74 WorkCentre 5687 Family

WorkCentre 5687 Family 2-75 03-330B, 03-462B
03-336 FAX Card Self Test Failure RAP 03-338 FAX Communication Error RAP
03-336 Power on self test failure detected on the embedded FAX PWB. 03-338 No response detected to commands from the image processing PWB to the embedded
Fax PWB.
Procedure
WARNING Procedure
Switch off the machine, then switch on the machine, GP 14. cause death or injury. Moving parts can cause injury.
Switch off the machine, then switch on the machine, GP 14.
• Go to 20G Embedded FAX Checkout. Perform the following:
• Clear the FAX card NVM. Go to dC132, select Embedded FAX NVM initialization and per- • Remove, then re-install the embedded FAX PWB, PL 20.10 Item 4.
form the routine Reformat. • Go to 20G Embedded Fax Checkout.
• Install new embedded FAX PWB, PL 20.10 Item 4. • Install new embedded Fax PWB, PL 20.10 Item 4.
• Install a new compact flash memory, PL 20.10 Item 3.

03-336, 03-338 2-76 WorkCentre 5687 Family
03-340, 03-416 Image Processing PWB to Network 5. If the fault was detected during a software upgrade, or if the fault is 03-416, reload the
software, GP 4 Machine Software.
Controller Fault RAP 6. Switch off the machine, GP 14. Note which ports the network controller - image processor
03-340 The image processing PWB to the network controller communications have failed after cable, PL 16.10 Item 12 is connected to. Connect the cable between the three remaining
three retries. combination of ports. After each change of port, switch the machine on, GP 14, and check
if the fault is still present. If a bad port is identified, ensure it is documented in the service
03-416 The network controller software version supplied at power on is not compatible with the log book.
image processing software. 7. To check the image processing module to network controller communications, print test
pattern 19, refer to dC606. If the fault is still present, perform the steps that follow or install
Initial Actions new components as necessary:
WARNING • Reload the software, GP 4.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Network controller - firewire cable, PL 16.10 Item 12.
customer supply while performing tasks that do not need electricity. Electricity can • Image processing FireWire PWB, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL
cause death or injury. Moving parts can cause injury. 3.11 Item 7.
• Switch off the machine, then switch on the machine, GP 14. • Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6.
• Ensure the network controller is working correctly, refer to 16A Network Controller RAP. • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran- • Network controller replacement kit, PL 16.10 Item 15.
NOTE: The network controller power cord is connected to PJ23, refer to 01C AC
• Ask the customer if the network controller regularly fails to boot up and the machine dis- Power RAP.
plays the message Network Controller Unavailable. If this condition is fixed when the
machine is switched off, then switched on, install a network controller replacement kit, PL
16.10 Item 15.
Procedure
1. (32-55 ppm Only) Ensure that the connectors that follow are securely connected:
• P/J101 and P/J156 on the riser PWB, PL 3.15 Item 3.
• P/J101 on the image processing PWB, PL 3.20 Item 3.
• P/J156 on the FireWire PWB, PL 3.15 Item 6.
• Port 1 or Port 2 on the FireWire PWB, PL 3.15 Item 6.
• The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1
or Port 2.
2. (65-87 ppm Only) Ensure that the connectors that follow are securely connected:
• P/J101 and P/J156 on the riser PWB, PL 3.11 Item 6.
• P/J101 on the image processing PWB, PL 3.10 Item 3.
• P/J156 on the FireWire PWB, PL 3.11 Item 7.
• Port 1 or Port 2 on the FireWire PWB, PL 3.11 Item 7.
• The FireWire connections on the network controller PWB, PL 16.10 Item 1 at Port 1
or Port 2.
3. Go to Flag 1. Check the cable. If necessary, install a new network controller - firewire
cable, PL 16.10 Item 12.
• 01E +5V Distribution RAP.

WorkCentre 5687 Family 2-77 03-340, 03-416

03-350, 03-351, 03-354 IOT to Tray 1 and Tray 2 PWB Error • Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
RAP
03-350 The IOT has detected no response from the tray 1 and 2 control PWB to the ping Procedure
request. 1. Switch off the machine, GP 14. Ensure P/J9 and P/J271 are correctly and securely con-
nected.
03-351 Tray 1 and 2 control PWB has detected a feed buffer overflow.
2. Go to Flag 1. Check the harness. Repair as necessary, GP 7.
03-354 Communications failure. Tray 1 and 2 control PWB has detected a communications 3. Go to Flag 2. Check the +3.3V and 0V lines. Refer to:
failure. • P/J271
Initial Actions • 01B 0V Distribution RAP.
WARNING 4. Switch on the machine, GP 14. Perform OF7 IOT PWB Diagnostics RAP.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 5. Re-load the software, GP 4 Machine Software.
customer supply while performing tasks that do not need electricity. Electricity can 6. Install new components as necessary:
cause death or injury. Moving parts can cause injury. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
• Switch off the machine, then switch on the machine, GP 14. 1.10 Item 2.

03-359, 03-407 HCF Communications and Detection Error Procedure
RAP 1. Ensure the P/Js on the tray 1 and 2 control PWB, PL 7.10 Item 2 and the HCF PWB, PL
7.20 Item 2 are correctly and securely connected.
03-359 The HCF has failed to respond to tray 1 and 2 control PWB ping requests. 2. Go to Flag 1. Check the harness. Repair as necessary, GP 7.
3. Go to Flag 1. Check the power supply lines. Refer to:
03-407 The system has failed to detect the HCF module at power on.
Initial Actions • 05E +5V Distribution RAP.
WARNING
4. Go to Flag 2. Check for the presence of pulses on the two data lines, using the AC volts
range of the meter.
cause death or injury. Moving parts can cause injury. NOTE: Pulses should be measured approximately every 20 seconds. Between pulses,
• Switch off the machine, then switch on the machine, GP 14. the voltage should be approximately 1.5VAC.
• Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran- 5. As necessary, install new components:
6. Reload the software, GP 4, Machine Software.

03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error • 2K LCSS Only. P/J301 on the 2K LCSS PWB, P/J151 on the Power and Control
Module and P/J11 on the IOT PWB.
RAP 2. Go to Flag 1 and Flag 2. Check the harnesses. Repair as necessary, GP 7.
03-360 The IOT to output device communications have failed. 3. Perform the OF7 IOT PWB Diagnostics RAP.
4. OCT Only. If the problem persists install a new OCT, PL 12.10 Item 2.
03-408 The IOT has failed to detect the OCT at power on.
5. 1K LCSS Only. Perform the following:
• Go to the 11C-120 1K LCSS Power Distribution RAP. Check the +5V and +24V sup-
03-410 The system failed to detect the output device at power on.
ply from the power supply module to the 1K LCSS PWB. Ensure that the voltages
are steady.
03-418 The system has detected that the output device software is not compatible with the
image processing software. • Ensure that there is a good ground continuity between the power supply module, PL
11.124 Item 2 and the 1K LCSS frame.
Initial Actions • Install new components as necessary:
WARNING – Power supply module, PL 11.124 Item 2.
– 1K LCSS PWB, PL 11.124 Item 1.
customer supply while performing tasks that do not need electricity. Electricity can 6. 2K LCSS Only. Perform the following:
cause death or injury. Moving parts can cause injury. • Remove fuse F1 from the 2K LCSS PWB. Check the fuse. If the fuse is good, re-
• 1K LCSS Only. Un-dock the 1K LCSS from the machine, refer to REP 11.11-120 1K install the fuse. If fuse F1 is blown, install a new 2K LCSS PWB, PL 11.26 Item 1.
LCSS Removal. Check that the docking actuator, PL 11.102 Item 7 is correctly installed. • Go to the 11D-110 2K LCSS Power Distribution RAP. Check the +5V and +24V sup-
• 2K LCSS Only. Perform REP 11.13-110 LCSS Un-docking. Check that the docking actu- ply from the power supply module to the 2K LCSS PWB. Ensure that the voltages
ator, PL 11.4 Item 7 is correctly installed. are steady.
• HCSS Only. Perform REP 11.19-130 HCSS Un-docking. Check that the docking actuator, • Ensure that there is a good ground continuity between the power supply module, PL
PL 11.34 Item 4 is correctly installed. 11.26 Item 2 and the 2K LCSS frame.
• HCSS BM Only. Perform REP 11.13-170 HCSS BM Un-docking. Check that the docking • Install new components as necessary:
actuator, PL 11.64 Item 4 is correctly installed. – Power supply module, PL 11.26 Item 2.
• HVF and HVF BM Only. Perform 11-300-171, 11-302-171, 11-303-171, HVF Un-docking – 2K LCSS PWB, PL 11.26 Item 1
RAP. Check that the docking actuator, PL 11.130 Item 17, is correctly installed. 7. HCSS Only. Perform the following:
• Switch off the machine, then switch on the machine, GP 14. • Go to the 11C-130 HCSS Power Distribution RAP. Check the +5V and +24V supply
• Ensure the output device power cord is connected to PJ22 on the Power and Control from the power supply module to the HCSS PWB. Ensure that the voltages are
Module. steady.
• Check the fault history file for other 03-XXX fault codes. If the 03-XXX fault codes occur • Ensure that there is a good ground contact between the power supply module, PL
randomly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP. 11.56 Item 2 and the HCSS frame.
Procedure – Communications cable, PL 11.56 Item 6.
CAUTION – Power supply module, PL 11.56 Item 2.
Do not connect the output device power cord directly to the AC wall outlet. The output device 8. HCSS BM Only. Perform the following:
cannot operate without the machine. The machine controls the distribution of electricity to the • Go to the 11C-170 HCSS BM Power Generation and Distribution RAP. Check the
output device for correct power on and power off sequencing. +5V and +24V supply from the power supply module to the HCSS PWB. Ensure that
the voltages are steady.
NOTE: No parts of the OCT are spared. Where necessary, install a new OCT, PL 12.10 Item 2.
• Ensure that there is a good ground continuity between the power supply module, PL
NOTE: Figure 1 and Figure 2 show the external connections to the output devices. 11.92 Item 2 and the HCSS BM frame.
1. As necessary, ensure that the connectors that follow are correctly and securely con- • Install new components as necessary:
nected: – Communications cable, PL 11.92 Item 6.
• OCT Only. P/J495 on the OCT PWB, P/J151 on the Power and Control Module and – Power supply module, PL 11.92 Item 2.
P/J11 on the IOT PWB. 9. HVF and HVF BM Only. Perform the following:
• 1K LCSS Only. P/J3 on the 1K LCSS, P/J151 on the Power and Control Module • Go to the 11A-171 HVF Power Distribution RAP. Check the +5V and +24V supply
and P/J11 on the IOT PWB. from the power supply module to the HVF PWB. Ensure that the voltages are steady.

WorkCentre 5687 Family 2-81 03-360, 03-408 to 03-410, 03-418
• Ensure that there is a good ground continuity between the power supply module, PL
11.157 Item 1 and the HVF frame.
– Communications cable, PL 11.157.
– Power supply module, PL 11.157 Item 1.
10. If the correct output device is not detected, go to Flag 3. Check that the voltages on the
device ID lines are correct according to the table in Figure 1. Install new components as
necessary:
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
1.10 Item 2.
• 1K LCSS PWB, PL 11.124 Item 1.
• HCSS PWB, PL 11.92 Item 5.
• HVF PWB, PL 11.157 Item 2.
• OCT, PL 12.10 Item 2.

03-360, 03-408 to 03-410, 03-418 2-82 WorkCentre 5687 Family


03-360, 03-408 to 03-410, 03-418 2-84 WorkCentre 5687 Family
03-363 HCSS BM Communication Failure RAP
03-363 The loss of communications between the HCSS PWB and the BM PWB.
Initial Actions
WARNING
Procedure
1. Ensure P/J433 and P/J426 on the HCSS PWB, PL 11.92 Item 5 and P/J559 and P/J553
on the BM PWB, PL 11.86 Item 10 are correctly and securely seated.
NOTE: P559 connects into the right hand side of J559. P433 connects into the left hand
side of J433.
2. Go to Flag 1 and Flag 2. Check the harnesses, refer to GP 7. Repair as necessary, REP
1.2.
3. Go to Flag 1. Check the voltages. If necessary, go to the 11C-170 HCSS BM Power Distri-
bution RAP.
4. As necessary, install new components:
• BM PWB, PL 11.86 Item 10.
5. Reload the software, GP 4 Machine Software.

03-365 IOT Bus Failure RAP
03-365 The communications driver has failed. Upper registration
guide
NOTE: This fault code can occur when the driver fails because of system electrical noise.
Initial Actions Lower registration

guide
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Halo guide
Registration and halo
guide bias contact
Procedure
NOTE: The IOT controller should clear an I2C bus fault indication after five seconds.
1. Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 are correctly seated.
2. Check that there is continuity between the upper and lower registration guide. Ensure that
the screw that secures the upper and lower registration guides is tight, Figure 1.
3. Check that there is continuity between the halo guide and the registration guide. Raise Registration guides
and lower the short paper path assembly, PL 10.15, several times to ensure that the con- securing screw.
tinuity is consistent. If the continuity is inconsistent, perform the following:
• Examine the registration and halo guide bias contact for deformation or damage, PL
8.15 Item 23.
• Ensure the transfer / detack harness is routed correctly at the rear of the short paper
path, refer to REP 10.1.
4. This fault may be caused by a ground fault, perform 01A Ground Distribution RAP. Figure 1 Component Location
6. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item
2.

03-366 IOT to Tray 5 Module Communication Failure RAP
03-300 The IOT PWB has detected a communications failure with the tray 5 module.
Initial Actions
WARNING
• Check the condition of P/J501 on the sleeved harness from the tray 5 module, paying
attention to the condition of the pins.
• Check that P/J501 is correctly and securely connected at the rear of the machine.
Procedure
1. Go to Flag 1 and check the wiring. Repair the wiring as necessary, GP 7.
2. As necessary, perform the following:.
• Perform OF7 IOT Diagnostics RAP.
• Install a new tray 5 control PWB, PL 7.68 Item 8.
• Install a new IOT PWB, PL 1.10 Item 2.


03-371, 03-372 Fuser and Xerographic CRUM • Main drive motor PWB assembly, (32-55 ppm) PL 4.15 Item 6 or (65-87 ppm) PL
4.10 Item 6.
Communication Error RAP • Main Drive Module, (32-55 ppm) PL 4.15 Item 1 or (65-87 ppm) PL 4.10 Item 1.
03-371: The fuser CRUM communications have failed.
03-372: The xerographics CRUM communications have failed.
Initial Actions
WARNING
• Ensure the fuser module, (32-55 ppm) PL 10.8 Item 1 or (65-87 ppm) PL 10.10 Item 1 is
correctly installed.
• Ensure the xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL 9.20 Item
2 is correctly installed.
Procedure
CAUTION
Remove the fuser and xerographic modules to prevent damage to the CRUMs when checking
for continuity.
1. Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 and the main drive motor and PWB
assembly, (32-55 ppm) PL 4.15 Item 6 or (65-87 ppm) PL 4.10 Item 6 are correctly and
securely connected.
2. Perform OF7 IOT PWB Diagnostics RAP.
3. Switch off the machine, GP 14. Go to Flag 1. Disconnect P/J8 on the IOT PWB. Switch
on the machine, GP 14. Make a copy. Check the fault history for new occurrences of 03-
371 and 03-372 faults. If new occurrences are not listed, install a new IOT PWB, PL 1.10
Item 2.
4. Go to Flag 1. Check the harness, GP 7 and measure the voltages. As necessary, refer to:
NOTE: PJ141 and PJ144 are in-line connectors on the rear panel, (refer to Flag 2 and
Flag 3). They are connected when the module is installed and are susceptible to damage.
5. 03-371 Only: Go to Flag 2. Check the harness. Repair as necessary, REP 1.2.
6. 03-372 Only: Go to Flag 3. Check the harness. Repair as necessary, REP 1.2.
• 03-371 Only: Fuser connector assembly, (32-55 ppm) PL 4.15 Item 9 or (65-87
• 03-371 Only: Fuser Module, (32-55 ppm) PL 10.8 Item 1 or (65-87 ppm) PL 10.10
Item 1.
• 03-372 Only: Xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL
9.20 Item 2.


03-374 Power Off Failure RAP Y N
Install a LVPS and base module, PL 1.10 Item 3.
03-374 The image processing PWB has detected that the LVPS is still on, 30 seconds after a
power off request.
Go to Flag 2. Measure the voltage at P/J1 pin 15 on the IOT PWB. Operate the on / off switch.
A single low pulse is detected.
Initial Actions Y N
WARNING Go to Flag 2. Check the wiring. Repair as necessary, GP 7. Install new components as
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the necessary:
customer supply while performing tasks that do not need electricity. Electricity can • Image processing PWB, (32-55) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
cause death or injury. Moving parts can cause injury. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
• If possible, switch off the machine, then switch on the machine GP 14. If the UI fails to 1.10 Item 2.
respond, perform the 03-310 Image Processing PWB to UI Errors RAP.
Go to Flag 2. Set the meter to measure frequency. Check the pulses at P/J1 pin 13, on the IOT
PWB. These are approximately 1Hz pulses. The pulses have stopped.
Y N
• If the drives module has recently been removed, then check the pins and connections at Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item
P/J1 on the IOT PWB. 2.
Procedure Perform the following:

Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 and the image processing PWB, (32-55 ppm) • Check that all associated wiring is in good condition, GP 7.
PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3 are correctly and securely connected. The fault • Reload the software, GP 4, Machine Software.
is still present. • Image processing PWB, (32-55) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
Y N
Perform SCP 6 Final Actions.
Remove the left hand cover, PL 8.10 Item 3. Go to Flag 1. Measure the voltages at the on/off
switch terminals. The voltages are +3.3V and 0V.
Y N
Go to:
• GP 13 How to check a switch.
• P/J5.
• 01B, 0V Distribution RAP.
• 01J Power On and LVPS Control Signals RAP.
• If necessary, install a new on/off switch, PL 1.10 Item 8.
NOTE: The LVPS is software controlled. When the voltage on PJ26 is low, the LVPS should be
on. When the voltage on PJ26 pin 7 is high, the LVPS should be off.
Go to Flag 3. Measure the voltage at P/J26 pin 7 on the IOT PWB. Operate the on / off switch.
Select power down then confirm from the UI. The voltage changes from low to high within
30 seconds.
Y N
Install new components as required:
1.10 Item 2.
• Image processing PWB, (32-55) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
Check the state of the LVPS by observing the power indication LEDs on the IOT PWB, (refer to
the OF7 IOT PWB Diagnostics RAP). The LVPS has switched off.


03-395, 396, 852, 853 IOT PWB Fault RAP
03-395 The IOT has cycled without printing.
03-396 The photoreceptor is detected not turning while the laser is on.
03-852 IOT has detected that it is out of timers.
03-853 IOT has detected that it is nearly out of timers.
Also use this RAP for fault code 06-350 ROS Laser Not Under Control.
Initial Actions
WARNING
Procedure
1. Ensure all the P/Js on the IOT PWB, PL 1.10 Item 2 are correctly and securely con-
nected.
2. 03-395 Only: This fault can be caused by a poor ground on the duplex tray or a paper
path problem. Check the active fault list for an 08-XXX or 09-XXX. Go to the indicated
RAP.
3. 03-395 Only: This fault can also be caused by a paper guide in a paper tray being set to
the wrong paper size. Check the paper guide settings in the paper trays.
4. Perform the OF7 IOT PWB Diagnostics RAP.
5. Reload the software set, GP 4, Machine Software.
NOTE: The supply harness is a flying lead that is a part of the LVPS and is not spared
separately.
6. Go to Flag 1. Check the voltages. As necessary, refer to:

7. As necessary, install new components:
1.10 Item 2.
• LVPS and base module, PL 1.10 Item 3.
8. 03-396 Only: If necessary, go to the 04A Main Drive Motor and Photoreceptor Motor RAP.
Perform the photoreceptor motor checkout.

WorkCentre 5687 Family 2-93 03-395, 396, 852, 853
03-397 Main Motor Not Controlled RAP
03-397 The IOT software has detected that the main motor is not being controlled. The soft-
ware that monitors the main motor and the photoreceptor motor was not reset within the
expected time.
Initial Actions
WARNING
Procedure
Ensure that the connectors that follow are securely connected:
• Main drive motor and PWB, (32-55 ppm) PL 4.15 Item 6 or (65-87 ppm) PL 4.10 Item 6.
The fault is still present.
Y N
Go to Flag 1 and Flag 2. Check the wiring, GP 7. The wiring is good.

Y N
Repair the wiring, GP 7.
Go to Flag 1. Check the voltages at P/J16, pins 1 and 2 on the LVPS. The voltages are cor-
rect.
Y N
As necessary, refer to:
Go to Flag 2. Measure the voltage at P/J3 pin 3, on the IOT PWB. Enter dC330 code 04-010,
Main Motor On. Stack the photoreceptor motor code, 09-010. The voltage changes from
high to low and the main motor runs.
Y N
Perform the OF7 IOT PWB Diagnostics RAP. If necessary, install new components:
• Main drive motor and PWB, (32-55 ppm) PL 4.15 Item 6 or (65-87 ppm) PL 4.10 Item
6.
Reload the software, GP 4, Machine Software. If necessary, install new components:

• Perform the OF7 IOT Diagnostics RAP before installing a new IOT PWB, PL 1.10 Item 2.
• Main drive motor and PWB, (32-55 ppm) PL 4.15 Item 6 or (65-87 ppm) PL 4.10 Item 6.


03-401, 03-403 Fax Not Detected RAP
03-401 The embedded Fax PWB has not been detected or confirmed.
03-403 Extended Fax PWB has not been confirmed or detected.
Procedure
WARNING

• Check that the embedded FAX PWB has been installed, PL 20.10 Item 4.
• Check that the Compact Flash is inserted correctly.
• Go to 20G Embedded Fax Checkout.
• Install a new embedded Fax PWB, PL 20.10 Item 4.
Repeat the above checks for the extended Fax PWB, and if necessary, install a new extended
Fax PWB, PL 20.10 Item 2.

03-412 Foreign Device PWB Fault RAP Y N
03-412 A foreign interface device was not detected at power on.
• Install a new foreign interface PWB, (32-55 ppm) PL 3.15 Item 4 or (65-87 ppm) PL
3.11 Item 3.
Initial Actions • Image processing PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the The enable circuits are working correctly. Currently, signals used for billing, e.g. machine func-
customer supply while performing tasks that do not need electricity. Electricity can tion, premium tray, etc. cannot be adequately measured with a standard meter. For a full
cause death or injury. Moving parts can cause injury. description of the foreign interface connections at PJ124 in Figure 1, refer to Foreign Interface
CAUTION Signal Descriptions.
Do not show the customer how to install a temporary shorting link. Do not leave a shorting link
Foreign Interface Signal Descriptions
installed. NOTE: If a foreign interface vend adaptor, (32-55 ppm) PL 3.15 Item 8 or (65-87 ppm) PL 3.11
• Switch off the machine, then switch on the machine, GP 14. Item 8 is installed, the pin configuration at the output of the vend adaptor will differ from those
• Ensure the foreign interface PWB, (32-55 ppm) PL 3.15 Item 4 or (65-87 ppm) PL 3.11 described in Table 1 and shown in Figure 1. Refer to your technical specialist.
Item 3 is securely connected to the image processing PWB, (32-55 ppm) PL 3.20 Item 3 Use Table 1 for a full description of the foreign interface connections at J124 on Figure 1.
or (65-87 ppm) PL 3.10 Item 3.
Table 1 Foreign Interface Signal Descriptions
Procedure Pin Signal Notes
Use a foreign interface test tool (NASG/XCL only), PL 26.10 Item 22 to check the operation of
1 Machine Enable Low when the foreign interface device is in credit.
the foreign interface device. If a foreign interface test tool is not available, perform the proce-
dure that follows: 2 Device Detected Low when the foreign interface device is detected.
Check the +3.3V LED on the foreign interface PWB. The LED is lit. 3 0V OV to the device to supply pins 1 and 2.
Y N 4 Machine Function 0 Depends on the current machine function, refer to Table 2.
Go to: 5 Machine Function 1 Depends on the current machine function, refer to Table 2.
6 Premium Tray Pulsed signal when fed paper is longer than 380mm or
shorter than 200mm. Refer to Training & Info CD2.
7 Premium Selected Pulsed signal when Reduction/Enlarge or Multiple Image
Go to Flag 1. Check the harness. The harness is good.
Y N selected. This is set using the Tools menu. Refer to Training
& Info CD2.
Perform the following as necessary:
8 Copy Count Pulsed signal for each fed sheet. Not generated during job
• Repair the harness. Refer to GP 7.
recovery.
• Install a new foreign interface harness, (32-55 ppm) PL 3.15 Item 5 or (65-87 ppm)
9 Not used -
PL 3.11 Item 4.
10 Copy Exit Pulsed signal for 100 - 140mS when sheet exits the fuser
NOTE: Do not attempt to repair the harness from PJ124 to the foreign device.
11 0V Supply from the machine to the foreign interface device.
While the foreign device is connected, go to Flag 2. Check the voltage at PJ124 pin 2. 0V is 12 Not Ready Low when machine is not ready, e.g. warming up or fault.
measured. 13 Not used -
Y N
14 Not used -
Disconnect the foreign device. Install a temporary shorting link between pins 2 and 3 on
15 Not used -
P/J124. Check the voltage at PJ124 pin 2. 0V is measured.
Y N
Install a new foreign interface PWB, (32-55 ppm) PL 3.15 Item 4 or (65-87 ppm) PL Table 2 Machine function coding
3.11 Item 3. Job Machine Function 0 Machine Function 1 Notes
Copy 1 1 Copy jobs
The foreign device is faulty.
Print 0 1 Print jobs and FAX printing (FAX
Disconnect the foreign device. Install a temporary shorting link between pins 1 and 3 on P/ in)
J124. Check the display. Ensure the machine is now enabled to scan or print. The machine FAX 1 0 Not enabled
is enabled. Scan 0 0 Not enabled


03-415 Tray 5 Module Not Detected / Confirmed RAP
03-415 The IOT PWB has not detected the tray 5 module at startup, or has failed to detect the
tray 5 module during printing.
Initial Actions
WARNING
• Check that the sleeved harness from the tray 5 module is correctly and securely con-
nected to PJ501 at the rear of the machine.
Procedure
Switch off the machine, GP 14. Go to Flag 1. Check that there is continuity between P/J12,
pins 3 and 4. There is continuity.
Y N
• Check the wiring between P/J12 and P/J501. Repair the wiring as necessary, GP 7.
• Check the wiring between P/J501and P/J512 on the Tray 5 control PWB. Repair
the wiring as necessary, GP 7.
• Check the condition of P/J501, paying attention to the condition of the pins. Repair
the wiring as necessary, GP 7.
• Check the loop between pins 19 and 20 on P/J501. Repair the wiring as necessary,
GP 7.
Switch on the machine, GP 14. With P/J501 disconnected, check for +3.3V at P/J12, pin 3.
Check for 0V at P/J12, pin 4.
As necessary, perform the following:
• Go to 01D +3.3V Distribution RAP.
• Go to 01B 0V Distribution RAP.
• Perform OF7 IOT PWB Diagnostics RAP before installing a new IOT PWB, PL 1.10 Item
2.


03-417 Incompatible Fax Software RAP 03-419, 03-420 Incompatible Software RAP
03-417 The Fax software version supplied at power up is not compatible with the image pro-
03-419 The IOT, DADH or user interface software version supplied at power on is not compati-
cessing software. ble with the image processing software.
Procedure 03-420 The tray 5 module software version supplied at power on is not compatible with the
WARNING image processing software.
customer supply while performing tasks that do not need electricity. Electricity can Procedure
Switch off the machine, then switch on the machine, GP 14. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
Perform the following: cause death or injury. Moving parts can cause injury.
• Reload the software, GP 4. 1. Switch off the machine, then switch on the machine, GP 14.
• Install a new embedded Fax PWB, PL 20.10 Item 4. 2. Reload the software, GP 4 Machine Software.
3. Install new parts as necessary:
1.10 Item 2.

03-423, 424, 433, 434, 821, 822, 831, 832 Print Command 03-480 IOT +24V Supply Failure RAP
Late RAP 03-480 The IOT has detected a +24V supply fault.
03-423 The IOT detected print command late with respect to page sync in simplex 3 mode.
Initial Actions
03-424The IOT detected print command late with respect to page sync in simplex 4 mode. Measure the voltage from F1 fuse on the IOT PWB to the machine frame. The F1 is a small
white fuse under PJ27 on the IOT PWB. Refer to 01G +24V Distribution RAP, Figure 4. If the
03-433 The IOT detected print command late with respect to page sync in duplex 3 mode.
voltage is less than +24V, install a new LVPS, PL 1.10 Item 3.
Procedure
03-821 The IOT detected print command late with respect to page sync in simplex 1 mode. 1. Perform the OF7 IOT PWB Diagnostics RAP.
03-822 The IOT detected print command late with respect to page sync in simplex 2 mode.
Procedure
These codes record events in the fault history file, but do not prevent the machine operating
normally. These faults will also result in a blank sheet being delivered to the output tray.
Delete the job and switch off the machine, then switch on the machine, GP 14. If the fault is still
present, go to the 06-340 ROS Laser Failure RAP.

03-423, 424, 433, 434, 821, 822, 831, 832, 03-480 2-102 WorkCentre 5687 Family
03-700, 03-780, 03-785, 03-790 Power On / Power Off Event 03-720 ODIO Timeout Error RAP
Fault RAP 03-720 The image processing software has not detected on ODIO (On Demand Image Over-
03-700 This fault code in the fault history file indicates that the image processor module has write) completion response within 45 minutes. This indicates that a memory module may be
hung up, or may have crashed while overwriting an image.
performed it’s power on sequence.
03-780 This fault code in the fault history file indicates that quick restart has been selected Initial Actions
from the power down options pop up window. WARNING
03-785 This fault code in the fault history file indicates that power off has been selected from
the power down options pop up window.
03-790 This fault code in the fault history file indicates that power off has been selected from • Switch off the machine, then switch on the machine, GP 14.
the machine fault pop up window.
Procedure
Procedure When the response time has been exceeded, the system records the event with this fault code
These codes record events in the fault history file, but do not prevent the machine operating and then returns the machine to normal operation. If the machine is not operating normally,
normally. They will be visible in the fault history file adjacent to the fault that caused the user to perform the following:
switch off the machine, then switch on the machine. They can therefore be used as an aid to 1. Check the FAX confirmation report and the ODIO confirmation report to establish which
identifying the root cause of faults. memory module is not overwriting.
2. Install new parts as necessary:
• FAX compact flash memory, PL 20.10 Item 3.
• Network controller disk drive, PL 16.10 Item 5.

WorkCentre 5687 Family 2-103 03-700, 03-780, 03-785, 03-790, 03-720
03-770 IOT PWB Software Reset RAP 03-777 Power Loss Detected RAP
03-770 This fault code in the fault history file indicates that the IOT PWB has been reset due to 03-777 This fault code in the fault history file indicates that the system has previously detected
a software fault. a power input loss.
Procedure Procedure
This code records an event in the fault history file, but does not prevent the machine operating 1. Check with the customer that the AC mains (line) input power supply is not experiencing
normally. interruptions.
2. Check with the customer that the machine does not share a power supply with any other
equipment. Sharing a power supply may cause the safety over current device to switch off
the electricity to the machine. This would cause a 03-777 fault. If possible, ensure the
machine is connected to a dedicated power supply.
3. Go to the 01C AC Power RAP and check the power input circuit and its connectors.
4. Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-

03A Image Processing Cooling Fan Failure RAP 03B Mark Service Unavailable RAP
Use this RAP if the image processing cooling fan is suspected of failure. Before performing this RAP, any relevant status code RAP must have been performed.
Procedure Initial Actions

WARNING WARNING
customer supply while performing tasks that do not need electricity. Electricity can customer supply while performing tasks that do not need electricity. Electricity can
CAUTION • Switch off the machine, then switch on the machine, GP 14.
Note the orientation of the cooling fan, (32-55 ppm) PL 3.20 Item 2 or (65-87 ppm) PL 3.10
Item 2 before installing a new component. Procedure
1. Go to Flag 1. Check the cooling fan in the image processing module. Refer to: 1. Switch off the power, disconnect the power cord and ensure the P/Js on the IOT PWB, PL
• GP 10, How to Check a Motor. 1.10 Item 2 and the image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm)
• P/J134, on the Power Distribution PWB. PL 3.10 Item 3 are properly installed.
• 01F, +12V Distribution RAP. 2. Reload the software, GP 4, Machine Software.
• 01B, 0V Distribution RAP. 3. Ensure that the output device communications cord is connected and secure, at PJ151 on
the Power and Control Module at the rear of the machine.
4. Install new components:
• Image processing cooling fan, (32-55 ppm) PL 3.20 Item 2 or (65-87 ppm) PL 3.10
Item 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
1.10 Item 2.
• Image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.

WorkCentre 5687 Family 2-105 03A, 03B
03A, 03B 2-106 WorkCentre 5687 Family
04A Main Drive Motor and Photoreceptor Motor RAP • Main drive motor and PWB assembly (45- 55 ppm), PL 4.15 Item 6.
• Main drive motor and PWB assembly (65 - 87 ppm), PL 4.10 Item 6.
Use this RAP to determine failures of the main drive motor and the photoreceptor motor.
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item
Procedure 2.
WARNING
Go to Flag 1. Check for +24V between P/J147 pin 1 and pin 2 on the Main Drive PWB. +24V
is measured.
Y N
Ensure that the drum cartridge is correctly installed and that the CRUM connector is not
damaged.
Check the wiring, GP 7, to the LVPS. Refer to:
• 01H LVPS - Short Circuits and Overloads RAP.
Enter dC330, code 04-010 main drive motor and code 09-010 photoreceptor motor, Figure 1.
Press Start. The main drive motor and the photoreceptor motor turn.
Y N
If the photoreceptor motor does not turn, go to the 04A Photoreceptor Motor Checkout. If Photoreceptor
the main drive motor does not turn, go to the 04A Main Drive Motor Checkout. motor
Check all the wiring and connections between the IOT PWB and the main drive module for
damage and loose connections.
04A Photoreceptor Motor Checkout

Go to Flag 3 and Flag 4. Check the wiring, GP 7. Refer to:
• P/J3, IOT PWB.
• P/J148, Main Drive PWB.
• Main drive motor and PWB assembly (32-38 ppm), PL 4.15 Item 6.
• Main drive motor and PWB assembly (45- 55 ppm), PL 4.15 Item 6.
• Main drive motor and PWB assembly (65 - 87 ppm), PL 4.10 Item 6.
• Main drive module (32-38 ppm), PL 4.15 Item 1.
• Main drive module (45- 55 ppm), PL 4.15 Item 1.
• Main drive module (65 - 87 ppm), PL 4.10 Item 1. Main drive motor
2.
04A Main Drive Motor Checkout
Go to Flag 2. Check the wiring, GP 7. Refer to: Figure 1 Component location
• P/J3, IOT PWB
• Main drive motor and PWB assembly (32-38 ppm), PL 4.15 Item 6.


05-300 DADH Open RAP
05-300 The DADH closed switch detects that the DADH is open during run.
Initial Actions
Check that the DADH magnet is installed and aligned correctly. Refer to Figure 1 (32-55 ppm)
or Figure 2 (65-87 ppm).
NOTE: The DADH has two magnets. On 32-55 ppm machines, the center magnet activates DADH closed
switch
the DADH closed switch, refer to Figure 1. On 65-87 ppm machines, the left magnet activates
Magnet S05-300
the DADH closed switch, refer to Figure 2.
Procedure
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Bulkhead
connector
NOTE: (32-55 ppm) To get access to the bulkhead connector, remove the user interface
assembly, PL 2.15 Item 1. To get access to the DADH closed switch, remove the top cover, PL
14.20 Item 3, from the scanner module. To get access to the scanner PWB, remove the docu-
ment glass, PL 14.20 Item 5 and the scanner PWB cover, PL 14.25 Item 1.
Figure 1 Component location (32-55 ppm)
NOTE: (65-87 ppm) To get access to the bulkhead connector, remove the user interface
assembly, PL 2.10 Item 1. To get access to the DADH closed switch, remove the top cover, PL
14.10 Item 3, from the scanner module. To get access to the scanner PWB, remove the docu-
ment glass, PL 14.10 Item 5 and the scanner PWB cover PL 14.16 Item 9.
Enter dC330 code 05-300 to check the DADH closed switch, S05-300. Open and close the
DADH. The display changes.
Y N
Go to Flag 1. Check S05-300. Magnet
References:
• GP 13 How to Check a Switch. DADH closed
switch
• P/J453 and the bulkhead connector. S05-300
• The 3.3V return in the 01B 0V Distribution RAP.
Install new components as necessary: Bulkhead
• DADH closed switch (32-55 ppm), PL 14.25 Item 6. connector
• DADH closed switch (65-87 ppm), PL 14.16 Item 5.
• Scanner PWB (32-55 ppm), PL 14.25 Item 4.
• Scanner PWB (65-87 ppm), PL 14.16 Item 8.
Perform the steps that follow. Install new components as necessary:

• Check that S05-300 is installed correctly.
• Check the DADH frame for distortion, go to ADJ 5.2. If the DADH frame is distorted, install
a new DADH, PL 5.10 Item 9.

05-305 DADH Top Cover Open RAP
05-305 The DADH top cover interlock switch detects that the top cover is open.
Initial Actions
• Remove all documents from the DADH.
• Check the top cover interlock actuator, Figure 1. If the actuator is damaged, install a new
DADH top cover, PL 5.20 Item 15.
• Make sure the latch springs, PL 5.20 Item 7 are installed correctly. Make sure that the top
cover closes correctly. If necessary, install a new top access cover assembly, PL 5.20
Item 17.
Procedure
WARNING
Enter dC330 code 05-305 to check the DADH top cover interlock switch, S05-305. Activate
S05-305. The display changes.
Y N
Go to Flag 1. Check S05-305.
References:
• P/J187, DADH PWB.
• The 24V return in the 01B 0V Distribution RAP.
Figure 3 Circuit diagram • DADH top cover interlock switch, PL 5.15 Item 11.
Check that S05-305 is installed correctly. Install new components as necessary.

Actuator
DADH top cover interlock switch

S05-305

05-310 Document too Short RAP 05-330, 05-331 DADH Feed Sensor Failure Entry RAP
05-310 The DADH detects a document that is shorter than 110mm. 05-330 The DADH feed sensor does not detect the lead edge of the document within the cor-
rect time after the feed motor runs.
Initial Actions
• Remove all documents from the DADH. 05-331 The DADH feed sensor does not detect the trail edge of the document within the cor-
rect time.
• Make sure that the documents are longer than 110 mm (4.3 inches).
Procedure
Procedure
WARNING
If the documents are longer than 110mm, go to the procedures that follow:
• 05-330, 05-331 DADH Feed Sensor Failure RAP.
• 05-335 DADH Takeaway Sensor Failure RAP. cause death or injury. Moving parts can cause injury.
• 05-350, 05-352 DADH CVT Sensor Failure RAP. Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps
• 05-340 DADH Registration Sensor Failure RAP. that follow:
• If the speed of the machine is 32-38 ppm, go to the 05-330A, 05-331A DADH Feed Sen-
sor Failure RAP (32-38 ppm).
• If the speed of the machine is 45-87 ppm, go to the 05-330B, 05-331B DADH Feed Sen-

05-310, 05-330, 05-331 2-112 WorkCentre 5687 Family
05-330A, 05-331A DADH Feed Sensor Failure RAP (32-38 Y N
Go to the 05D DADH Motor Failure RAP.
ppm)
While MOT 05-020 runs, stack the code 05-025 to energize the DADH feed clutch, CL05-025.
Initial Actions
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05- NOTE: The feed clutch disengages after 30 seconds. The feed motor stops after 3 minutes.
330, 05-331 DADH Feed Sensor Failure Entry RAP.
CL05-025 energizes, the nudger rolls and the feed rolls rotate.
• Remove all documents from the DADH. Y N
• Make sure that the customer is not using damaged documents. If the DADH damages the Perform the steps that follow:
documents, go to the 05F Damaged Documents RAP. • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025.
• Figure 1. Check that the feed roll assembly is installed correctly, go to REP 5.14. • ADJ 5.1, DADH Drive Belt Adjustment.
• Figure 1. Make sure that the feed rolls are clean and rotate freely, refer to ADJ 5.4. If nec-
essary, install a new feed roll assembly, PL 5.15 Item 1 or feed roll assembly cover, PL Enter dC330 code 05-010 to energize the DADH feed solenoid, SOL05-010. The feed roll
5.15 Item 21. assembly lowers, then raises after 10 seconds.
• Figure 2. Check the operation of the feed yoke. Make sure that the feed yoke shaft is Y N
under the clip. Make sure that the feed yoke spring is connected to the feed assembly and Go to Flag 2. Check SOL05-010.
to the feed yoke. References:
• While the DADH feed solenoid is not energized, make sure that the feed gates are locked • GP 12 How to Check a Solenoid or Clutch.
in the down position. Manually activate the DADH feed solenoid then make sure that the • P/J183, DADH PWB and P/J201.
feed gates move freely. Manually de-activate the DADH feed solenoid, PL 5.15 Item 5. • 01G +24V Distribution RAP.
NOTE: The feed solenoid remains activated (after being energized) until the last docu- • The 24V return in the 01B 0V Distribution RAP.
ment has been fed. Then a reverse pulse de-actuates the armature to lift the nudger roll. Install new components as necessary:
• DADH feed solenoid, PL 5.15 Item 5.
• Check the location of the feed solenoid spring. Make sure the spring is correctly located
on the solenoid armature. • DADH feed assembly, PL 5.15 Item 18.
• Clean the DADH feed sensor and the area around the sensor, PL 5.15 Item 2. • DADH PWB, PL 5.10 Item 5.
Perform the steps that follow:

Procedure
• Check that the DADH feed sensor, Q05-330 is installed correctly. If necessary, install a
WARNING new feed roll assembly, PL 5.15 Item 1.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Ensure the feed motor drive belt and CVT motor drive belt are tensioned correctly, ADJ
customer supply while performing tasks that do not need electricity. Electricity can 5.1.
• When large documents are fed (A3 or 11x17 inch), check the following:
Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover
– The CVT motor rotates freely, refer to 05D DADH Motor Failure RAP
interlock switch closed. Enter dC330 code 05-330 to check the DADH feed sensor, Q05-330.
Activate Q05-330. The display changes. – The CVT drive belt, refer to ADJ 5.1 DADH Drive Belt Adjustment.
Y N – That the CVT roll is clean and rotates freely, refer to ADJ 5.4.
Go to Flag 1. Check Q05-330.
NOTE: If necessary install a new CVT motor, PL 5.25 Item 9.
References:
• GP 11 How to Check a Sensor. • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025.
• P/J184 DADH PWB. • Make sure that the size of the documents are sensed correctly. Refer to the 05C Docu-
• 01D +3.3V Distribution RAP. ment Size Sensor Failure RAP.
• The 3.3V return in the 01B 0V Distribution RAP.
Enter dC330 code 05-020 to run the DADH feed motor, MOT05-020. MOT05-020 runs.

CVT motor MOT 05-030 Clip
Top cover interlock switch

Feed yoke and
spring
Feed motor
MOT05-020
Feed clutch
CL05-025
Feed yoke shaft
Feed gates
P/J201
Feed solenoid DADH feed sensor Feed roll assembly
Q05-330

Feed gates

05-330B, 05-331B DADH Feed Sensor Failure RAP (45-87
ppm)
Initial Actions
330, 05-331 DADH Feed Sensor Failure Entry RAP.
• Make sure that the customer is not using damaged documents. If the DADH damages the
documents, go to the 05F Damaged Documents RAP.
• Figure 1. Check that the feed roll assembly is installed correctly, go to REP 5.14.
• Figure 1. Make sure that the feed rolls are clean and rotate freely, refer to ADJ 5.4. If nec-
essary, install a new feed roll assembly, PL 5.15 Item 1 or feed roll assembly cover, PL
5.15 Item 21.
• Figure 2. Check the operation of the feed yoke. Make sure that the feed yoke shaft is
under the clip. Make sure that the feed yoke spring is connected to the feed assembly and
to the feed yoke.
• Figure 2. Make sure that the feed gates are locked in the down position.
• Clean the DADH feed sensor and the area around the sensor, PL 5.15 Item 2.
Procedure
WARNING
Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover
interlock switch closed. Enter dC330 code 05-330 to check the DADH feed sensor, Q05-330.
Activate Q05-330. The display changes.
Figure 3 Circuit diagram Y N
References:
• P/J184 DADH PWB.
Y N
While MOT 05-020 runs, stack the code 05-025 to energize the DADH feed clutch, CL05-025.
NOTE: The feed clutch disengages after 30 seconds. The feed motor stops after 3 minutes.
CL05-025 energizes, the nudger rolls and the feed rolls rotate.

WorkCentre 5687 Family 2-115 05-330A, 05-331A, 05-330B, 05-331B
Y N
CVT motor MOT 05-030
• Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025.
• ADJ 5.1, DADH Drive Belt Adjustment.
Enter dC330 code 05-010 to energize the DADH feed solenoid, SOL05-010. The feed roll
assembly lowers, then raises after 10 seconds.
Y N Feed motor
Go to Flag 2. Check SOL05-010. MOT05-020
References:
• GP 12 How to Check a Solenoid or Clutch. Feed clutch
• P/J183, DADH PWB and P/J201. CL05-025
• DADH feed solenoid, PL 5.15 Item 5.
• DADH feed assembly, PL 5.15 Item 18.

• Check that the DADH feed sensor, Q05-330 is installed correctly. If necessary, install a
new feed roll assembly, PL 5.15 Item 1.
• Ensure the feed motor drive belt and CVT motor drive belt are tensioned correctly, ADJ
5.1.
• When large documents are fed (A3 or 11x17 inch), check the items that follow:
– Check that the CVT motor rotates freely, refer to 05D DADH Motor Failure RAP
– Check the CVT drive belt, refer to ADJ 5.1 DADH Drive Belt Adjustment.
– Check that the CVT roll is clean and rotates freely, refer to ADJ 5.4.
NOTE: If necessary install a new CVT motor, PL 5.25 Item 9.
• Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025.
• Make sure that the size of the documents are sensed correctly. Refer to the 05C Docu-
ment Size Sensor Failure RAP.
P/J201
Feed roll motor DADH feed sensor Feed roll assembly
Q05-330

Clip
Feed yoke and

spring
Feed yoke shaft
Feed gates
Feed gates

05-335 DADH Takeaway Sensor Failure RAP • Make sure that the takeaway roll is clean and rotates freely, refer to ADJ 5.4.
• Make sure that the takeaway roll idlers are clean and rotate freely, refer to ADJ 5.4.
05-335 The DADH takeaway sensor does not detect the lead edge of the document within the
• Check the takeaway roll static eliminator and ground harness, PL 5.35 Item 7.
correct time.
• Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11.
Initial Actions • ADJ 5.1 Feed Motor Drive Belt Adjustment.
• Remove all documents from the DADH. NOTE: Perform the DADH Width Guide Adjustment, ADJ 5.3 if the items that follow are
• Clean the feed rolls, refer to ADJ 5.4. If necessary, install a new feed roll assembly, PL installed:
5.15 Item 1. • A new DADH input tray assembly.
• A DADH input tray component.
Procedure Install new components as necessary:
WARNING • DADH takeaway roll, PL 5.35 Item 6.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • DADH input tray assembly, PL 5.35 Item 1.
• DADH top access cover assembly, PL 5.20 Item 17.
NOTE: To get access to the DADH takeaway sensor, remove the DADH top cover, PL 5.20 If the fault continues, make sure that documents correctly continue past the previous sensor in
Item 15. the document path. Refer to the 05-330, 05-331 DADH Feed Sensor Failure Entry RAP.
Open the DADH top cover. Enter dC330 code 05-335 to check the DADH takeaway sensor,
Q05-335, Figure 1. Activate Q05-335. The display changes.
Y N
References:
• P/J186, DADH PWB and P/J191.
• 01B 0V Distribution RAP. Refer to the 3.3V return.
• DADH takeaway sensor, PL 5.20 Item 11.
Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed.
Y N
The takeaway roll rotates.

Y N
Perform the steps follow:
• Check the feed motor drive belt, PL 5.35 Item 5.
• ADJ 5.1, Feed Motor Drive Belt Adjustment.
• Check the takeaway roll and pulley, PL 5.35 Item 6 and PL 5.35 Item 15, refer to GP
7.

• Check that the DADH feed sensor, Q05-335 is installed correctly.
• Go to the 05E DADH Feed Clutch Failure RAP and check the DADH feed clutch.

Takeaway roll
idlers
Feed motor tension

spring
P/J191
Feed motor
MOT05-020
Feed motor
drive belt
Feed roll assembly
DADH takeaway sensor Feed assembly

Q05-335 Takeaway roll

A
05-340 DADH Registration Sensor Failure RAP This fault can be caused by the DADH feed motor running too slowly in reverse. Refer to the
05D DADH Motor Failure RAP. If the fault continues, go to Final Actions.
05-340 The DADH registration sensor does not detect the lead edge of the document within Final Actions
the correct time.
• Check that Q05-340 is installed correctly.
Initial Actions
• Make sure that the CVT idler rolls are clean and rotate freely, refer to ADJ 5.4.
• Make sure that the CVT roll is clean, refer to ADJ 5.4.
• Remove the DADH top cover assembly, PL 5.20 Item 16. Make sure the harnesses are
• Make sure the feed motor drive belt and the CVT motor drive belt are tensioned correctly,
routed correctly and away from the document path, Figure 1.
ADJ 5.1.
Procedure
• DADH CVT roll, PL 5.25 Item 5.
WARNING • DADH top access cover assembly, PL 5.20 Item 17.
If the fault continues, make sure that documents correctly exit the previous sensor in the docu-
customer supply while performing tasks that do not need electricity. Electricity can ment path. Refer to the 05-350, 05-352 DADH CVT Sensor Failure RAP.
NOTE: To access the DADH registration sensor, remove the DADH top cover, PL 5.20 Item 15.
Open the top access cover assembly. Enter dC330 code 05-340 to check the DADH registra- Ground harness
tion sensor, Q05-340, Figure 2. Activate Q05-340. The display changes.
Y N
References:
• 01B 0V Distribution RAP, refer to the 3.3V return.
• DADH registration sensor, PL 5.25 Item 1.
Enter dC330 code 05-030 to check the DADH CVT motor, MOT05-030. MOT05-030 runs.
Y N
DADH registration sensor
Q05-340
The CVT roll rotates.
Y N
• Check the CVT motor drive belt, PL 5.25 Item 11. Sensor harnesses
• Check the CVT motor tension spring. Make sure that the CVT motor drive belt ten-
sion is correct, ADJ 5.1.
• Check the CVT roll pulley, refer to GP 7.
If necessary, install a new DADH CVT roll, PL 5.25 Item 5.
The fault only occurs in duplex mode.
Y N
Go to Final Actions.
A
DADH registration
sensor Q05-340
CVT motor tension spring
CVT motor MOT05-030
CVT motor drive belt
Top cover interlock

switch
Feed motor
MOT05-020
CVT roll

A
05-345, 05-346 DADH Exit Sensor Failure RAP • Check the CVT roll pulley, refer to GP 7.
05-345 The DADH exit sensor does not detect the lead edge of the document within the correct
time in the forward mode. NOTE: The exit roll idlers remain lowered for 30 seconds.
05-346 The DADH exit sensor does not detect the trail edge of the document within the correct Enter dC330 code 05-050 to energize the DADH duplex solenoid, SOL05-050, to lower the exit
time in the forward mode. roll idlers Figure 3. The exit roll idlers lower.
Y N
Initial Actions Perform the steps that follow:
• Remove all documents from the DADH exit tray. Raise the DADH, remove all documents • Go to Flag 2. Check SOL050-050.
that are wound around the CVT roll. References:
• Make sure that the customer has set the document width guides correctly. – GP 12 How to Check a Solenoid or Clutch.
– P/J181, DADH PWB and P/J205.
Procedure – 01D +3.3V Distribution RAP.
WARNING – 01B 0V Distribution RAP, refer to the 3.3V return.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Check the baffle assembly link arm, PL 5.30 Item 13. Make sure that the link arm is
customer supply while performing tasks that do not need electricity. Electricity can connected correctly to the DADH duplex solenoid, refer to REP 5.5.
cause death or injury. Moving parts can cause injury. Install new components as necessary:
• DADH duplex solenoid, PL 5.30 Item 4.
NOTE: On 32-38 ppm machines, the DADH exit sensor is actuated by a flag. On 45-87 ppm
machines, the DADH exit sensor is a reflective type sensor. • DADH PWB, PL 5.10 Item 5.
• Baffle assembly, PL 5.30 Item 5.
Enter dC330 code 05-345 to check the DADH exit sensor, Q05-345, Figure 1. Raise the
DADH. Activate Q05-345. The display changes. Enter dC330 code 05-020 to run the DADH feed motor, MOT05-020. MOT05-020 runs.
Y N Y N
Go to Flag 1. Check Q05-345. Go to the 05D DADH Motor Failure RAP.
References:
• GP 11 How to Check a Sensor. The exit roll rotates.
• P/J189, DADH PWB. Y N
• (32-38 ppm) 01D +3.3 Distribution RAP. Perform the steps that follow:
• (32-38 ppm) 01B 0V Distribution RAP, refer to the 3.3V return. • Check the feed motor drive belt, PL 5.35 Item 5.
• (45-87 ppm) 01E +5V Distribution RAP. • Check the feed motor tension spring. Check the feed motor drive belt tension, ADJ
5.1.
• (32-38 ppm) 01B 0V Distribution RAP, refer to the 5V return.
• Check the exit roll and pulley, PL 5.35 Item 6 and PL 5.35 Item 15, refer to GP 7.
• DADH exit sensor, PL 5.30 Item 2. NOTE: If a new DADH input tray assembly is installed, perform the DADH Width Guide
• DADH PWB, PL 5.10 Item 5. Adjustment, ADJ 5.3.
If necessary, install a new DADH input tray assembly, PL 5.35 Item 1.

Close the DADH. Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1.
Hold the top cover interlock switch closed. Enter dC330 code 05-030 to run the DADH CVT The fault only occurs in duplex mode.
motor, MOT05-030, Figure 2. MOT05-030 runs. Y N
Y N Go to Final Actions.
NOTE: During normal operation, the exit roll idlers remain raised (closed) in simplex mode. In
The CVT roll rotates. duplex mode, the exit roll idlers remain raised unless the document is longer than 280mm (11
Y N inches). The exit roll idlers raise and lower while feeding longer documents in duplex mode.
• Check the CVT motor drive belt, PL 5.25 Item 11. Exit the diagnostics mode. Close the DADH top cover. Make two copies in duplex mode.
Check that the second document is held in the feed rolls until the first document is fed into the
• Check the CVT motor tension spring. Check the CVT motor drive belt tension, ADJ
output tray. The feed rolls held the second document.
5.1.
A
Y N
Go to the 05E DADH Feed Clutch Failure RAP.
Go to Final Actions. Baffle assembly

Final Actions
• For 05-345 and 05-346 faults:
– Check that the pre-scan idlers are clean and rotate freely, refer to ADJ 5.4.
Duplex gate
– Check that the post-scan idlers are clean and rotate freely, refer to ADJ 5.4.
– Check the CVT ramp assembly for damage and rough edges, (32-55 ppm) PL 14.20
Item 13 or (65-87 ppm) PL 14.10 Item 13.
DADH exit sensor
– Check the duplex gate for damage and rough edges, PL 5.25 Item 12. Q05-345
– Check that Q05-345 is installed correctly.
– Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11.
– Make sure the feed motor drive belt and CVT motor drive belt are tensioned cor-
rectly, ADJ 5.1.
– Top access cover assembly, PL 5.20 Item 17.
– Baffle assembly, PL 5.30 Item 5.
• For 05-346 faults:
– Make sure that the exit rolls are clean and rotate freely, refer to ADJ 5.4. Post scan idlers
– Make sure that the exit roll idlers are clean and rotate freely, refer to ADJ 5.4.
– Make sure the tension springs on the exit roll shaft are in the correct position, refer to
REP 5.5
– Check the exit roll static eliminator and ground harness, PL 5.35 Item 7. Pre-scan idlers
– Check the restack arm for damage or rough edges, PL 5.35 Item 3.
NOTE: Perform the DADH Width Guide Adjustment, ADJ 5.3 if the following items are Figure 1 Component location
installed:
– A new DADH input tray assembly.
– A DADH input tray component.
– DADH exit roll, PL 5.35 Item 6.
– DADH input tray assembly, PL 5.35 Item 1.
ment path. Refer to the 05-340 DADH Registration Sensor Failure RAP.

CVT motor
tension spring Feed motor tension
CVT motor spring
MOT05-030
Feed motor
MOT05-020
Top cover interlock
switch Feed motor drive belt
Duplex solenoid
SOL05-050 Exit roll pulley
Exit roll
CVT roll Feed clutch

CVT roll pulley and drive belt Feed Rolls
Exit roll idlers


05-350, 05-352 DADH CVT Sensor Failure RAP
05-350 The DADH CVT sensor does not detect the lead edge of the document within the cor-
rect time in the forward mode.
05-352 The DADH CVT sensor does not detect the lead edge of the document within the cor-
rect time in the reverse mode.
Initial Actions
Remove all documents from the DADH.
Procedure
WARNING
NOTE: To get access to the DADH CVT sensor, remove the DADH top cover, PL 5.20 Item 15.
Enter dC330 code 05-350 to check the DADH CVT sensor, Q05-350, Figure 1. Activate Q05-
350. The display changes.
Y N
References:
• P/J186 and P/J191, DADH PWB.
• DADH CVT sensor, PL 5.20 Item 12.
Enter dC330 code 05-030 to check the DADH CVT motor, MOT05-030. MOT05-030 runs.
Y N
The CVT roll rotates.

Y N
Perform the steps that follow :
• Check the CVT motor drive belt, PL 5.25 Item 11.
• Check the CVT motor tension spring. Make sure that the CVT motor drive belt ten-
sion is correct, ADJ 5.1.
• Check the CVT roll pulley, refer to GP 7.
Figure 4 Circuit diagram The fault only occurs in duplex mode (fault code 05-352).
Y N
Go to Final Actions.
A

WorkCentre 5687 Family 2-125 05-345, 05-346, 05-350, 05-352
A
NOTE: The exit roll idlers remain lowered for 30 seconds.
Enter dC330 code 05-050 to check the DADH duplex solenoid, SOL05-050, to lower the exit CVT motor tension spring
roll idlers, Figure 2. The exit roll idlers lower.
Y N CVT motor
Go to Flag 2. Check SOL050-050. MOT05-030
References:
• GP 12 How to Check a Solenoid or Clutch. CVT motor drive
• P/J181, DADH PWB. belt
Top cover interlock
• 01B 0V Distribution RAP, refer to the 3.3V return. switch
• DADH duplex solenoid, PL 5.30 Item 4.
P/J191 Feed motor
MOT05-020
• Baffle assembly, PL 5.30 Item 5.
NOTE: During normal operation, the exit roll idlers remain raised (closed) in simplex mode. In Feed clutch CL05-
duplex mode, the exit roll idlers remain raised unless the document is longer than 280mm (11 025
inches). The exit roll idlers raise and lower while feeding longer documents in duplex mode.
Exit the diagnostics mode. Close the DADH top cover. Make two copies in duplex mode.
Check that the second document is held in the feed rolls until the first document is fed into the
output tray. The feed rolls held the second document.
Y N
Go to the 05E DADH Feed Clutch Failure RAP.
The fault is caused if the DADH feed motor runs too slowly in reverse, refer to the 05D DADH
Motor Failure RAP. If the fault continues, go to Final Actions.
Final Actions
Perform the steps that follow . Install new components as necessary:
• Check that the CVT roll is clean and rotates freely, refer to ADJ 5.4.
• Check that the CVT sensor, Q05-350 is installed correctly, PL 5.20 Item 12.
• Check the takeaway roll static eliminator and ground harness, PL 5.35 Item 7.
• Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11.
• Make sure the feed motor drive belt tension is correct, ADJ 5.1.
ment path. Refer to the 05-335 DADH Takeaway Sensor Failure RAP.
Duplex solenoid
SOL05-050
CVT roll DADH CVT sensor Feed rolls

Q05-350

Exit roll idlers
Figure 2 Component location Figure 3 Circuit diagram

05A DADH Other Faults RAP 05B DADH Document Present Sensor Failure Entry RAP
This RAP gives the additional information on common DADH problems. Perform the RAP for Use this RAP when the DADH document present sensor performs as follows:
all current fault codes before this RAP is performed. • The sensor detects a document when a document is not present in the input tray during
the startup procedure.
Procedure • The sensor detects a document when a document is not present in the input tray after a
Go to the correct RAP: jam.
• 05B DADH Document Present Sensor Failure Entry RAP. • The sensor does not detect a document when a document is present in the input tray.
• 05C Document Size Sensor Failure Entry RAP. Procedure
• 05D DADH Motor Failure RAP. WARNING
• 05E DADH Feed Clutch Failure RAP.
• 05F Damaged Documents RAP. customer supply while performing tasks that do not need electricity. Electricity can
that follow , as appropriate:
• If the speed of the machine is 32-38 ppm, go to the 05G DADH Document Present Sen-
• If the speed of the machine is 45-87 ppm, go to the 05H DADH Document Present Sensor
Failure RAP (45-87 ppm).

05A, 05B 2-128 WorkCentre 5687 Family
05C Document Size Sensor Failure Entry RAP 05D DADH Motor Failure RAP
Use this RAP when the DADH is in the Auto Paper Select mode and does not detect the cor- Procedure
rect size of paper.
WARNING
Also use this RAP when the DADH detects a document in the input tray when the document Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
tray is empty. customer supply while performing tasks that do not need electricity. Electricity can
Initial Actions Go to the correct procedure:
• Make sure that strong lighting is not above the DADH. • DADH Feed Motor Failure
• Remove all documents from the DADH and input tray. • DADH CVT Motor Failure
• Make sure that the sensors and the area around the sensors are clean. NOTE: The component location is shown in Figure 1.
Procedure DADH Feed Motor Failure

WARNING NOTE: In duplex mode, the DADH feed motor runs in the forward and reverse direction. The
duplex mode component control code is provided to reverse the drive of the feed motor.
customer supply while performing tasks that do not need electricity. Electricity can Go to Flag 1. Check the DADH feed motor, MOT05-020.
Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps References:
that follow , as appropriate: • GP 10 How to Check a Motor.
• If the speed of the machine is 32-38 ppm, go to the 05J DADH Document Size Sensor • P/J181, DADH PWB and P/J204.
Failure RAP (32-38 ppm).
• If the speed of the machine is 45-87 ppm, go to the 05K DADH Document Size Sensor
• 01B 0V Distribution RAP, refer to the 24V return.
Failure RAP (45-87ppm).
• DADH feed motor, PL 5.15 Item 16.
DADH CVT Motor Failure
Go to Flag 2. Check the DADH CVT motor, MOT05-030.
References:
• GP 10 How to Check a Motor.
• DADH CVT motor, PL 5.25 Item 9.

WorkCentre 5687 Family 2-129 05C, 05D
Feed motor CVT motor
MOT05-020 MOT05-030

05E DADH Feed Clutch Failure RAP
Use this RAP when the DADH feed clutch does not operate correctly.
Also use this RAP if the feed clutch energizes at the wrong time in duplex mode, which causes:
• Mis-feeds.
• The feed rolls to reverse and eject the original documents into the DADH input tray.
Procedure
Go to Flag 1. Check the DADH feed clutch, CL05-025, Figure 1.
References:
• GP 12 How to Check a Solenoid or Clutch.
• DADH feed clutch, PL 5.15 Item 9.
Figure 2 Circuit Diagram
PJ202 Feed clutch

CL05-025

05F Damaged Documents RAP
Use this RAP if the documents get damaged by the DADH.
Baffle assembly
Procedure
1. If the DADH damages the bottom of the documents mid-way along the lead edge, install a
new feed roll assembly, PL 5.15 Item 1.
2. ADJ 5.2 DADH height adjustment. Duplex gate
3. Check the input tray for damage, PL 5.35 Item 1.
• Make sure that the document width guides move freely.
• Check that the takeaway roll assembly and exit roll assembly, PL 5.35 Item 6 for
damage and contamination, refer to ADJ 5.4. CVT roll
• Check the restack arm for damage, PL 5.35 Item 3.
4. Open the DADH top access cover assembly, PL 5.20 Item 17.
• Check the document path for damage.
• Check the takeaway roll idlers and CVT roll idlers, PL 5.20 Item 3 for damage. Make
sure the idlers are clean and rotate freely, refer to ADJ 5.4.
5. Raise the DADH. Lower the baffle assembly, Figure 1.
• Remove any pieces of paper.
• Check the duplex gate, PL 5.25 Item 12 for damage. Make sure the duplex gate
moves freely. Post scan idlers
• Check the CVT roll, PL 5.25 Item 5 for damage. If necessary, clean the CVT roll,
ADJ 5.4.
• Check the pre-scan idlers, PL 5.25 Item 6 and post scan idlers, PL 5.30 Item 6 for
damage. Make sure the idlers are clean and rotate freely, refer to ADJ 5.4. Pre-scan idlers
• Check the document path for damage.
• Check the baffle assembly, PL 5.30 Item 5 for damage. Figure 1 Component location
• Check the exit roll idlers for damage, PL 5.30 Item 8. Make sure the idlers are clean
and rotate freely, ADJ 5.4.
6. Check the CVT ramp assembly, (32-55 ppm) PL 14.20 Item 13 or (65-87 ppm) PL 14.10
Item 13 for damage.
7. Make sure that the customers documents are within the specification, refer to GP 20.

05G DADH Document Present Sensor Failure RAP (32-38
DADH document present sensor
ppm) Q05-310
Initial Actions
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B
DADH Document Present Sensor Failure Entry RAP.
• Check the actuator for the document present sensor, PL 5.15 Item 12.
• The DADH document present sensor can fail to detect the last document in a document
set if static electricity is on the input tray. If necessary, clean the input tray with the anti-
static fluid, refer to ADJ 5.4.
Procedure
WARNING
Enter dC330 code 05-310 to check the DADH document present sensor, Q05-310, Figure 1.
The display changes.
Y N
Go to Flag 1. Check Q05-310. Figure 1 Component location
References:
• DADH document present sensor, PL 5.15 Item 13.
Make sure that the area around the sensor is clean. If the problem continues, install new com-
ponents as necessary:
• DADH document present sensor actuator, PL 5.15 Item 12.

05H DADH Document Present Sensor Failure RAP (45-87
DADH document
ppm) present sensor
Initial Actions Q05-310
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B
• Clean the DADH document present sensor and the area around the sensor, PL 5.35 Item
19.
• The DADH document present sensor can fail to detect the last document in a document
set if static electricity is on the input tray. If necessary, clean the input tray with the anti-
static fluid, refer to ADJ 5.4.
Procedure
WARNING
Enter dC330 code 05-310 to check the DADH document present sensor, Q05-310, Figure 1.
Y N Figure 1 Component location
References:
Make sure that the area around the sensor is clean. If the problem continues, install new com-
ponents as necessary:

05J Document Size Sensor Failure RAP (32-38 ppm) Y N
Initial Actions References:
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B • GP 11 How to Check a Sensor.
• Make sure that a spot light or any direct light source is not above the DADH.
• Remove all documents from the DADH and input tray.
• Make sure that the sensors and the area around the sensors are clean.
Procedure • DADH PWB, PL 5.10 Item 5.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Enter dC330 code 05-340 to check the DADH registration sensor, Q05-340. Activate Q05-340.
customer supply while performing tasks that do not need electricity. Electricity can The display changes.
cause death or injury. Moving parts can cause injury. Y N
NOTE: Perform the DADH Width Guide Adjustment, ADJ 5.3 if the following items are References:
installed:
• A new DADH input tray assembly.
• A DADH input tray component.
Enter dC330 code 05-315 to check the DADH length sensor 1, Q05-315, Figure 1. Activate • 01B 0V Distribution RAP, refer to the 3.3V return.
Q05-315. The display changes. Install new components as necessary:
Y N
References: • DADH PWB, PL 5.10 Item 5.
Completely open the DADH width guides. Go to Flag 5. Measure the voltage at P/J190 pin 8.
• P/J190, DADH PWB. Completely close the DADH width guides. The voltage changes from 3.3V to 0V.
• 01D +3.3 Distribution RAP. Y N
• 01B 0V Distribution RAP, refer to the 3.3V return. Remove the DADH input tray assembly, PL 5.35 Item 1. Make sure the arm of the DADH
Install new components as necessary: width guide sensor is installed correctly, Figure 2. Check the mechanical operation of the
width guides. Install new components as necessary:
• DADH length sensor 1, PL 5.35 Item 8.
• DADH width sensor, PL 5.35 Item 11.
• DADH input tray assembly, PL 5.35 Item 1.
Enter dC330 code 05-320 to check the DADH length sensor 2, Q05-320. Activate Q05-320.
Y N • Make sure that the chain 5 NVM parameters for the detection of the size of paper are cor-
Go to Flag 2. Check Q05-320. rect. Refer to dC131.
References: • DADH Width Guide Adjustment, ADJ 5.3.
• GP 11 How to Check a Sensor. Install new components as necessary:
• P/J190, DADH PWB. • DADH PWB, PL 5.10 Item 5.
• 01D +3.3V Distribution RAP. • DADH input tray assembly, PL 5.35 Item 1.
Open the DADH top cover. Enter dC330 code 05-330 to check the DADH feed sensor, Q05-
330. Activate Q05-330. The display changes.

Q05-340 DADH width sensor
Q05-325
Arm
DADH width guides
DADH feed sensor DADH length sensor 1 DADH length sensor 2

Q05-330 Q05-315 Q05-320

05J 2-136 WorkCentre 5687 Family

A
05K Document Size Sensor Failure RAP (45-87 ppm) Open the DADH top cover. Enter dC330 code 05-330 to check the DADH feed sensor, Q05-
330. Activate Q05-330. The display changes.
Initial Actions Y N
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 05B Go to Flag 3. Check Q05-330.
DADH Document Present Sensor Failure Entry RAP. References:
• Make sure that a bright light is not above the DADH. If necessary, adjust the position of • GP 11 How to Check a Sensor.
the machine. • P/J184, DADH PWB.
• Remove all documents from the DADH and input tray. • 01D +3.3V Distribution RAP.
• Make sure that the sensors and the area around the sensors are clean. • 01B 0V Distribution RAP, refer to the 3.3V return.
Procedure • DADH feed sensor, PL 5.15 Item 2.
WARNING • DADH PWB, PL 5.10 Item 5.
customer supply while performing tasks that do not need electricity. Electricity can Enter dC330 code 05-340 to check the DADH registration sensor, Q05-340. Activate Q05-340.
cause death or injury. Moving parts can cause injury. The display changes.
Y N
NOTE: Perform the DADH Width Guide Adjustment, ADJ 5.3 if the following items are Go to Flag 4. Check Q05-340.
installed: References:
• A new DADH input tray assembly. • GP 11 How to Check a Sensor.
• A DADH input tray component. • P/J184, DADH PWB.
Enter dC330 code 05-315 to check the DADH length sensor 1, Q05-315, Figure 1. Activate • 01D +3.3V Distribution RAP.
Q05-315. The display changes. • 01B 0V Distribution RAP, refer to the 3.3V return.
Y N Install new components as necessary:
References:
• P/J190, DADH PWB. Completely open the DADH width guides. Go to Flag 5. Measure the voltage at P/J190 pin 8.
• 01D +3.3 Distribution RAP. Completely close the DADH width guides. The voltage changes from 3.3V to 0V.
• 01B 0V Distribution RAP, refer to the 3.3V return. Y N
Install new components as necessary: Remove the DADH input tray assembly, PL 5.35 Item 1. Make sure the arm of the DADH
width guide sensor is installed correctly, Figure 2. Check the mechanical operation of the
width guides. Install new components as necessary:
• DADH PWB, PL 5.10 Item 5. • DADH width sensor, PL 5.35 Item 11.
• DADH input tray assembly, PL 5.35 Item 1.
Enter dC330 code 05-320 to check the DADH length sensor 2, Q05-320. Activate Q05-320.
Y N
Go to Flag 2. Check Q05-320. • Make sure that the chain 5 NVM parameters for the detection of the size of paper are cor-
References: rect. Refer to dC131.
• GP 11 How to Check a Sensor. • DADH Width Guide Adjustment, ADJ 5.3.
• P/J190, DADH PWB. Install new components as necessary:
• 01D +3.3V Distribution RAP. • DADH PWB, PL 5.10 Item 5.
• 01B 0V Distribution RAP, refer to the 3.3V return. • DADH input tray assembly, PL 5.35 Item 1.

A
Q05-340 DADH width sensor
Q05-325
Arm
DADH width guides
DADH length sensor 2

DADH feed sensor DADH length sensor 1 Q05-320
Q05-330 Q05-315


A
06-020 ROS Motor Failure RAP Y N
Go to the relevant RAP:
06-020. This fault code has two failure modes. • 01B 0V Distribution RAP, refer to the 3.3V return and 24V return.
1. The ROS motor ready signal was not received by the IOT PWB within the set time of the • 01D +3.3V Distribution RAP.
ROS being powered on.
2. The IOT PWB recognizes a change of state of the ROS motor ready signal during opera-
tion. Enter the dC330 output code 06-020 to run the ROS motor. Go to Flag 2. 0V is avail-
able at P/J2 pin 1 on the IOT PWB.
Initial Actions Y N
Disconnect P/J2. Go to Flag 3. 0V is available at P/J2 pin 6 on the IOT PWB.
• Check that the harness connector at PJ2 on the IOT PWB is fully inserted.
Y N
Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed,
Procedure PL 1.10 Item 2.
WARNING
NOTE: The ROS must be removed from the machine, REP 6.1, to disconnect P/
Avoid exposure to laser beam. Invisible laser radiation. J120 and P/J121. The ROS PWB where P/J120 and P/J121 are connected may
not be marked with the correct PJ numbers. P/J120 can be identified as a four way
power harness. P/J121 can be identified as a seven way signal harness.
Go to Flag 1, Flag 2 and Flag 3. Disconnect P/J120 and P/J121 and check the wir-
ing. The wiring is good.
Y N
Repair the wiring.
Install a new ROS, PL 6.10 Item 4.
2.
Go to Flag 2. 0V is available at P/J2 pin 1.

Y N
NOTE: The ROS must be removed from the machine, REP 6.1, to disconnect P/J120
Switch off the machine, then switch on the machine, GP 14. The 06-020 fault still exists. and P/J121. The ROS PWB where P/J120 and P/J121 are connected may not be
Y N marked with the correct PJ numbers. P/J120 can be identified as a four way power har-
Perform SCP 6 Final Actions. ness. P/J121 can be identified as a seven way signal harness.
Enter the dC330 output code 06-020 and listen for the ROS motor. The ROS motor gives a Check the continuity of the seven way signal harness between P/J2 and P/J121. The
distinctive ascending frequency sound, of a short duration (5 to 6 seconds) during tran- harness is good.
sition from standby to run. Y N
Y N Install a new ROS power distribution/communication harness, PL 6.10 Item 5.
The xerographic module is fully home and the front door is fully closed or the front
door interlock is cheated. Install a new ROS, PL 6.10 Item 4.
Y N
Correct the condition. If necessary go to the 01-300 Front Door Open RAP. If the fault condition persists, perform the following:
• Check the condition of the associated wiring and connectors. Repair the wiring or install
Go to Flag 1. Check the following voltages at P/J18 on the LVPS: new components as necessary.
• +24V between pins 1 and 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item
• +3.3V between pins 3 and 4. 2.
The voltages are good. • Install a new ROS, PL 6.10 Item 4.

P/J121
P/J120
ROS
P/J2 (harness) P/J18 (harness)

A B
06-340 ROS Laser Failure RAP NOTE: The ROS must be removed from the machine, REP 6.1, to disconnect P/J122
and P/J121. The ROS PWB where P/J122 and P/J121 are connected may not be
06-340. The IOT PWB has not detected the ROS laser reaching the operating speed. marked with the correct PJ numbers. P/J122 can be identified as a four way power har-
ness. P/J121 can be identified as a seven way signal harness.
Procedure Check the wiring at Flag 1, Flag 2 and Flag 3. The wiring is good.
WARNING Y N
Avoid exposure to laser beam. Invisible laser radiation. Repair the wiring or install new harness PL 6.10 Item 5.
Install a new ROS, PL 6.10 Item 4.
Go to Flag 4. Check that P/J109 (32-55 ppm) or P/J228 (65-87 ppm) on the image processing
PWB is securely connected. If the fault is still present, remove the ROS, REP 6.1. Go to Flag 4
and ensure that PJ122 on the ROS is securely connected. If the fault is still present, go to Flag
4 and check the continuity of the ROS data cable ( P/J228 or P/J109 to PJ122). The ROS
data cable is good
Y N
Install a new ROS power distribution/communications harness, PL 6.10 Item 5.
Install new parts in the following order:

• Image processing PWB (32-55 ppm), PL 3.20 Item 3.
• Image processing PWB (65-87 ppm), PL 3.10 Item 3.
2.
Go to Flag 3, connect a service meter to P/J 2 pin 7 and make a set of 5 copies. 0V is mea-
sured at P/J2 pin 7 on the IOT PWB during run.
Y N
The xerographic module is fully home and the front door is fully closed or the front P/J121
door interlock is cheated.
Y N
Correct the condition. P/J122
Go to Flag 1. Disconnect P/J18 from the LVPS. Check the following voltages on the
LVPS:
P/J120
• +24V between pins 1 and 2.
• +3.3V between pins 3 and 4.
Y N
Go to the relevant RAP:
• 01B 0V Distribution RAP, refer to the 3.3V return and 24V return. ROS
P/J2 (harness) P/J18 (harness)
Enter the dC330 output code 06-020. Go to Flag 2. The ROS motor gives a distinctive
ascending frequency sound, of a short duration (5 to 6 seconds) during transition Figure 1 Component Location
from standby to run.
Y N
Go to the 06-020 ROS Motor Failure RAP.
A B


06-350 ROS Laser Not Under Control RAP
06-350. The IOT monitor has not received a reset command from the IOT ROS controller for
more than 5 seconds during print.
Procedure
Perform the 03-395, 396, 852, 853 IOT PWB Faults RAP.

07-301 Tray 1 Open During Run RAP
07-301 Tray 1 was opened during run when the paper is fed from tray 1.
Initial Actions
• Ensure the tray is pushed fully home, Figure 1.
• Check for obstructions behind the tray.
Procedure
Enter dC330 code 07-301 tray 1 home switch, S07-301. Press Start. Open and fully close the
tray. The display changes.
Y N
Go to Flag 1. Check S07-301. Refer to:
• Tray 1 home (H) +5V. Check at the switch terminal on the PWB, Figure 2.
• Tray 1 and 2 control PWB, PL 7.10 Item 2. Tray 1 and 2
control PWB
• Check the paper size leaf spring are mounted correctly, PL 7.10 Item 3.
• Check the actuator cam on the paper tray, Figure 1. Tray 1 home switch
(top switch)
• If the problem continues, install new Tray 1 and 2 control PWB, PL 7.10 Item 2. Tray home actuator
S07-301
cam

Check the voltage at the
switch terminal
Tray 1 home switch
Figure 3 Tray 1 circuit diagram
Figure 2 Tray 1 home switch test point

07-302 Tray 2 was opened during run when the paper is fed from tray 2.
Initial Actions
• Ensure that the tray is pushed fully home, Figure 1.
Procedure
Y N
• Tray 1 home (H) +5V. Check at the switch terminal on the PWB, Figure 2.
Tray 1 and 2
• Tray 1 and 2 control PWB, PL 7.10 Item 2. control PWB

• Check the paper size leaf spring are mounted correctly, PL 7.10 Item 3.
• Check the actuator on the paper tray, Figure 1. Tray home actuator Tray 2 home switch
cam (top switch)
• If the problem continues, install new Tray 1 and 2 control PWB, PL 7.10 Item 2. S07-302

Check the voltage at the switch
terminal
Tray 2 home switch Figure 3 Tray 2 circuit diagram
Figure 2 Home switch test point

07-303 Tray 3 open during run when the paper is fed from tray 3.
Tray 3 home switch
Initial Actions S07-303
• Ensure that the tray is pushed fully home.
• Check the switch actuator, Figure 1.
Procedure
Y N
• P/J392, HCF control PWB. Switch actuator
• Tray 3 home switch, PL 7.20 Item 4.
Check the switch holder, PL 7.20 Item 3.

If the problem continues, install new components as necessary:

07-304 Tray 4 0pen during run when the paper is fed from tray 4.
Initial Actions
Procedure
Y N
• P/J392, HCF control PWB.
Figure 2 Circuit diagram • HCF control PWB, PL 7.20 Item 2.
Check the switch holder, PL 7.20 Item 3.

If the problem continues, install new components as necessary:

Tray 4 home switch
S07-304
Switch actuator

07-306 Tray 5 Door Open During Run RAP
07-306 Tray 5 door open during run when the paper is fed from tray 5.
Initial Actions
• Ensure that the door is pushed fully home.
Procedure
Enter dC330 code 07-306 tray 5 door switch, S07-306 Press Start. Open and fully close the
door The display changes.
Y N
• 01E +5V Distribution RAP
• P/J507, Tray 5 control PWB.
• Tray 5 door switch, PL 7.60 Item 6.
• Tray 5 control PWB, PL 7.68 Item 8.
If the problem continues, install new components as necessary: Tray 5 door switch
• Tray 5 door switch, PL 7.60 Item 6 Switch actuator S07-306


07-353 Tray 1 Elevator Lift Failure RAP
07-353 Tray 1 stack height sensor did not actuate within the correct time after the feed / eleva-
tor motor turned on.
Initial Actions
Check the stack height mechanism actuator on the back of the tray, Figure 1.
• Check the drive gears and coupling on the tray.
• Check the elevator drive coupling on the feeder assembly.
Procedure
Enter dC330 code 07-336 tray 1 stack height sensor, Q07-336. Press Start. Pull out tray 1 and
push fully home. The display changes
Y N
• P/J274, Tray 1 and 2 control PWB Stack height mechanism
• 01E +5V Distribution RAP. actuator
Install new components as necessary: Drive gears
• Tray 1 stack height sensor, PL 8.26 Item 7.
CAUTION
To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled
out before MOT07-010 is run in diagnostics. Figure 1 Component location
Enter dC330 code 07-010 tray 1 feed / elevator motor, MOT07-010. Pull out tray 1. Press
Start. The motor runs
Y N
Go to Flag 2. Check MOT07-010. Refer to:
• P/J274, Tray 1 and 2 control PWB.
• Tray 1 Feed / elevator motor, PL 8.26 Item 8.

• Check the feeder / elevator motor drive gears, Figure 1.
• Check the tray 1 stack height mechanism on the feeder assembly,
If the fault still occurs then go to 07A Tray 1 and Tray 2 False Paper Level RAP.


07-354 Tray 2 Elevator Lift Failure RAP
07-354 Tray 2 stack height sensor did not actuate within the correct time after the feed / eleva-
tor motor turned on.
Initial Actions
Check the stack height mechanism actuator on the back of the tray, Figure 1.
• Check the drive gears and coupling on the tray.
• Check the elevator drive coupling on the feeder assembly.
Procedure
push fully home. The display changes
Y N
Go to flag 2. Check Q07-337. Refer to:
• 01E +5V Distribution RAP. Stack height mechanism
• 01B 0V Distribution RAP. actuator
Drive gears
CAUTION
To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled
out before MOT07-020 is run in diagnostics.
Enter dC330 code 07-020 tray 1 feed / elevator motor, MOT07-020. Pull out tray 1. Press
Start. The motor runs
Y N
Go to flag 3. Check MOT07-020. Refer to:
• Tray 2 Feed / elevator motor, PL 8.26 Item 6.

• Check the feeder / elevator motor drive gears, Figure 1.
• Check the tray 2 stack height mechanism on the feeder assembly,
If the fault still occurs then go to 07A Tray 1 and Tray 2 False Paper Level RAP.


A
07-355 Tray 3 Elevator Lift Failure RAP • 01B 0V Distribution RAP.
07-355 Tray 3 stack height sensor did not actuate within the correct time after the elevator
• Tray 3 paper feeder, PL 8.30 Item 2.
motor turned on.
NOTE: Rapid closure of tray 4 when tray 3 is being elevated may cause this fault.
CAUTION
Initial Actions To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled
• Check that the tray elevator cables and mechanisms are located correctly. out before MOT07-030 is run in diagnostics.
• Ensure that the tray is pushed fully home. Enter dC330 code 07-030 tray 3 elevator motor, MOT07-030. Pull out tray 3. Press Start. The
• Check for obstructions behind the tray. motor runs
Y N
• Check the tray 3 home switch, Figure 1.
• If the tray only elevates up by 25mm (1 inch) and stops. Go to 07E RAP and check the
tray empty actuator.
Procedure
Enter dC330 code 07-303 tray 3 home switch, S07-303. Press Start. Pull out the tray and push
back in. The display changes. Install new components as necessary:
Y N • Tray 3 elevator motor, PL 7.20 Item 1.
Go to Flag 1. Check S07-303. Refer to: • HCF control PWB, PL 7.20 Item 2.
• P/J392, HCF control PWB. Perform the following:
• Check elevator cables, PL 7.15 Item 4, PL 7.15 Item 6, PL 7.15 Item 7.
• Check elevator motor drive coupling, PL 7.20 Item 1.
• Check tray elevator drive gears and drive coupling, PL 7.15.
• Check the tray 3 empty sensor actuator, PL 8.30 Item 1.
If the fault still occurs then go to 07E Tray 3 or Tray 4 Out of Paper RAP.
manually activate the stack height sensor on the paper feed assembly. The display changes
Y N
Go to P/J396 pin 1 on the HCF control PWB, Flag 4. Manually activate the tray 3 stack limit
switch (S07-393) on the paper feed assembly. The voltage changes.
Y N
A
Stack limit switch
S07-393
Stack height sensor

Q07-383
Tray 3 feed sensor

Q08-103
HCF control
PWB
Tray 3 elevator Tray 3 home
MOT07-030 switch Tray 3 feed assembly
S07-303

A
07-360 Tray 4 Elevator Lift Failure RAP • 01B 0V Distribution RAP.
07-360 Tray 4 stack height sensor does not actuate within 7 seconds after the elevator motor is
• Tray 4 paper feeder, PL 8.31 Item 4.
turned on.
NOTE: Rapid closure of tray 3 when tray 4 is being elevated may cause this fault.
CAUTION
Initial Actions To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled
• Check that the tray elevator cables and mechanisms are located correctly. out before MOT07-040 is run in diagnostics.
• Ensure that the tray is pushed fully home. Enter dC330 code 07-040 tray 4 elevator motor, MOT07-040. Pull out tray 4. Press Start. The
• Check for obstructions behind the tray. motor runs.
Y N
• Check the tray home sensor, Figure 1.
• If the tray only elevates up by 25mm (1 inch) and stops. Go to 07E RAP and check the
tray empty actuator.
Procedure
Enter dC330 code 07-304 tray 4 home switch, S07-304. Press Start. Pull out the tray and push
back in. The display changes. Install new components as necessary:
Y N • Tray 4 elevator motor, PL 7.20 Item 1.
Go to Flag 1. Check S07-304. Refer to: • HCF control PWB, PL 7.20 Item 2.
• P/J392, HCF control PWB. Perform the following:
• Check elevator cables, PL 7.15 Item 4, PL 7.15 Item 5, PL 7.15 Item 7.
• Check elevator motor drive coupling, PL 7.20 Item 1.
• Check elevator drive gears and drive coupling, PL 7.15.
• Check the tray 4 empty sensor actuator, PL 8.31 Item 1.
If the fault still occurs then go to 07E Tray 3 or Tray 4 Out of Paper RAP.
Enter dC330 code 07-384 tray 4 stack height Sensor, Q07-384. Press Start. Pull out tray 4 and
manually actuate the stack height sensor on the paper feed assembly. The display changes.
Y N
Go to P/J398 pin 6 on the HCF control PWB, Flag 4. Manually activate the tray 4 stack limit
switch (S07-394) on the paper feed assembly. The voltage changes.
Y N
A
Tray 4 feed
assembly
Stack limit switch
S07-394
Stack height sensor
Q07-384
Tray 4 home Tray 4 elevator

switch motor
HCF control S07-304 MOT07-040
PWB
Figure 2 Tray 4 Circuit diagram

07-372 Tray 5 Undocked During Run RAP
07-372 Tray 5 was undocked during run when the paper is fed from tray 5. Tray 5 docking
switch S07-372
Initial Actions
• Ensure the tray is pushed fully home, Figure 1.
• Check for obstructions between the tray and the machine.
Procedure
Enter dC330 code 07-372 tray 5 docking switch, S07-372. Press Start. Undock and dock tray
5, refer to REP 7.19. The display changes.
Y N
• Tray 5 docking switch, PL 7.64 Item 1

• Check the docking latch on tray 5 is latched onto the machine, Figure 2.
• Check the that the rail assembly is located correctly to the machine. Tray 5 docking location pin

Docking latch
Rail assembly

A B
07-373 Tray 5 Elevator Lift Failure RAP Enter dC330 code 07-406 tray 5 elevator motor encoder sensor, Q07-406. Press Start.
Manually lift the motor to activate the sensor. The display changes
07-373 A signal was not detected by the encoder when the elevator motor was driving up. Y N
Initial Actions • GP 11 How to Check a Sensor.
• Check for obstructions behind the tray. • P/J506, Tray 5 control PWB.
Procedure • 01B 0V Distribution RAP.
Open and close the tray 5 door. The tray moves up. Install new components as necessary:
Y N • Elevator motor encoder sensor, PL 7.68 Item 5
Enter dC330 code 07-306 tray 5 door interlock switch. Press Start. Manually toggle the
the door interlock switch. The display changes.
Y N
Enter dC330 code 07-373 tray 5 elevator motor, MOT07-373. Press Start. The motor
Check the wiring to the switch, REP 1.2.
runs
Y N
• GP 13 How to Check a Switch. Go to Flag 5. Check MOT07-373. Refer to:
• P/J507, Tray 5 control PWB • GP 10 How to Check a Motor.
• 01E +5V Distribution RAP. • P/J504, Tray 5 control PWB.
• 01B 0V Distribution RAP. • 01G +24V Distribution RAP.
Install new components as necessary: • 01B 0V Distribution RAP
• Tray 5 door interlock switch, PL 7.60 Item 6 Install new components as necessary:
• Tray 5 control PWB, PL 7.68 Item 8. • Tray 5 elevator motor, PL 7.68 Item 4
Enter dC330 code 07-402 tray 5 stack height sensor, Q07-402. Press Start. Manually acti-
vate the stack height sensor on the paper feed assembly. The display changes
The tray 5 elevator motor is operating correctly.
Y N
• Tray 5 stack height sensor, PL 8.45 Item 7
Go to PJ504 pin 4 on the Tray 5 control PWB, Flag 3. Manually activate the tray upper
limit switch (S07-412) on the paper feed assembly. The voltage changes.
Y N
• P/J504, Tray 5 control PWB
• Tray 5 stack upper limit switch, PL 7.68 Item 12
A B
Stack height sensor
Q07-402
Tray upper limit

switch
S07-412
Tray 5 elevator Door interlock switch

motor encoder S07-306
Q07-406
Tray 5 elevator
MOT07-373 Tray upper limit switch
actuator
S07-412
Tray 5 control PWB
Figure 1 Component location Figure 2 Component location


A B
07-374 Tray 5 Elevator Lower Failure RAP Enter dC330 code 07-406 tray 5 elevator motor encoder sensor, Q07-406. Press Start.
Manually lift the motor to activate the sensor. The display changes
07-374 A signal was not detected by the encoder when the elevator motor was driving down. Y N
• Check for obstructions behind the tray. • P/J506, Tray 5 control PWB.
Open and close the tray 5 door. The tray moves down. Install new components as necessary:
Y N • Elevator motor encoder sensor, PL 7.68 Item 5.
Enter dC330 code 07-306 tray 5 door interlock switch. Press Start. Manually toggle the
the door interlock switch. The display changes.
Y N
Enter dC330 code 07-373 tray 5 elevator motor, MOT07-373. Press Start. The motor
Check the wiring to the switch and if necessary install a new switch, PL 7.60 Item 6.
runs
Y N
• GP 13 How to Check a Switch. Go to Flag 5. Check MOT07-373. Refer to:
• P/J507, Tray 5 control PWB. • GP 10 How to Check a Motor.
• 01E +5V Distribution RAP. • P/J504, Tray 5 control PWB.
• 01B 0V Distribution RAP. • 01G +24V Distribution RAP.
Install new components as necessary: • 01B 0V Distribution RAP
• Tray 5 door interlock switch, PL 7.60 Item 6. Install new components as necessary:
• Tray 5 control PWB, PL 7.68 Item 8. • Tray 5 elevator motor, PL 7.68 Item 4.
Enter dC330 code 07-405 tray 5 stack down sensor, Q07-405, Figure 1. Press Start. Man-
ually activate the stack down sensor actuator. The display changes
Y N
• Tray 5 stack down sensor, PL 7.68 Item 9.
Go to PJ504 pin 6 on the Tray 5 control PWB, Flag 3. Manually activate the tray 5 down
limit switch (S07-415) on the paper tray, Figure 2. The voltage changes.
Y N
• Tray 5 down limit switch, PL 7.70 Item 2.
A B

Tray 5 elevator motor
encoder sensor Tray down limit switch
Q07-406 S07-415
Located in the paper tray,
press the plate under the
paper tray to actuate the
Tray 5 elevator motor switch.
MOT07-373
Tray 5 control PWB
Stack down sensor

Q07-405


07A Tray 1 and Tray 2 Empty RAP
Use this RAP when the copier display instructs the operator to add paper to the tray that is not
empty.
NOTE: Tray 1 and tray 2 feed mechanisms are identical.
Procedure
Pull out the relevant tray.
Enter the relevant code to monitor the tray empty sensor:
Tray 1 empty sensor, Q07-331. Enter dC330 code 07-331. Press Start.
Manually actuate the tray empty sensor. The display changes.
Y N
Tray 1: Go to Flag 1. Check S07-331. Tray 2: Go to Flag 2. Check Q07-332. Refer to:
• Tray 1 P/J274, Tray 1 and 2 control PWB.
• Tray 2 P/J275,Tray 1 and 2 control PWB
• 01E +5 V Distribution RAP.
Install new components as necessary.
• Tray 1 empty sensor, Figure 1, PL 8.26 Item 8.
• Tray 2 empty sensor, Figure 1, PL 8.26 Item 8.

• Check that the sensor is free of paper dust.
• Check the paper feed mechanism, PL 8.26 Item 1.
Tray 1 empty sensor Q07-331

Tray 2 empty sensor Q07- 342

07B Tray 3 and Tray 4 False Low Paper Level RAP
Use this RAP when the copier displays tray 3 or tray 4 is low on paper when the tray is full. The
tray is low on paper message will appear when the tray capacity is at 10%.
The machine measurers the time taken for the tray to elevate after being closed, to determine
the amount of paper remaining in tray 3 or tray 4. This measurement only occurs if the tray has
been open for a minimum of 30 seconds. If the tray is closed within 30 seconds the time-out of
the last known paper level is used and no new timing is calculated.
NOTE: A low paper condition will be declared if the stack is below approximately 190 sheets.
Procedure
Pull out the relevant tray and allow it to move fully down. Close the tray. The tray moves up.
Y N
Go to 07-355 Tray 3 Elevator Lift Up Failure RAP.
Go to 07-360 Tray 4 Elevator Lift Up Failure RAP.
Pull out the tray and load a ream of paper or 500 sheets. Wait for 30 seconds before closing
the tray. The message tray is low on paper has changed.
Y N
Tray 3: Go to Flag 1. Check low paper sensor, Q07-343. Tray 4: Go to Flag 2. Check low
paper sensor, Q07-344. Refer to:
NOTE: In this check place a piece of paper between the sensor. The check is diffi-
cult due to the problem in moving the timing disc.
• Figure 1.
Figure 3 Tray 2 circuit diagram • 01E +5V Distribution RAP.
• Tray 3 elevator motor, PL 7.20 Item 1.
• Tray 4 elevator motor, PL 7.20 Item 1.
The low paper sensor appears to be working correctly. If the customer is only adding small
amounts of paper at a time then the message (Tray is low on paper) will be displayed. If the
tray is filled with 190 sheets or more, the message is cancelled.

Tray 4 low paper sensor
HCF control PWB
P/J 390
Tray 3 low paper sensor

A
07C Bypass Tray RAP Install new components as necessary.
Use this RAP to identify and correct problems when using the bypass tray. • Feed solenoid, PL 7.30 Item 4.
Initial Actions 1.10 Item 2.
• Check the condition of the media used in the bypass tray. Refer to IQ1 and GP 20.
• Check that the width sensor guide is up to the edge of the paper, Figure 1.
• Ensure that the customer is not filling the tray above the max fill line.
• If there is a width sensing problem, then check that the bypass tray width sensing potenti-
• Clean the feed roll and retard pad with a cloth dampened with water.
ometer is not damaged, part of input tray assembly, PL 7.30 Item 1.
• If necessary install a new feed roll and retard pad assembly, PL 7.30 Item 21.
Procedure
Enter dC330 code 07-335 to bypass tray empty sensor Q07-335. Press Start. Manually actuate
the sensor. The display changes.
Y N
Go to Flag 2.Check Q07-335. Refer to:
• P/J10, IOT PWB.
• 01D +3.3 V Distribution RAP.
Feed solenoid
Install new components as necessary. SOL08-050
• Bypass tray empty sensor, PL 7.30 Item 7.
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL PJ636
1.10 Item 2.
Go to Flag 1. Monitor the voltage on the IOT PWB at PJ10 pin 1 and move the guide in and
out. The voltage varies from 0V to +3V.
Y N
Go to Flag 1. Check Q07-350. Refer to: PJ36
• The width sensor is a potentiometer. The arm on the potentiometer is attached to the
bypass tray side guide. This gives a variable voltage to indicate the paper width set-
ting. Feed roll
• P/J10, IOT PWB.
• 01B 0V Distribution RAP. Width sensor guide Tray empty sensor
Install new components as necessary. Q07-350 Q07-335
• Bypass tray width sensor, part of input tray assembly, PL 7.30 Item 1.
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL Figure 1 Component location
1.10 Item 2.
Enter dC330 code 08-050 feed solenoid, SOL08-050. Press Start. The solenoid energized.
Y N
Go to Flag 3. Check SOL08-050. Refer to:
• P/J10, IOT PWB.
• 01G +24 V Distribution RAP.

07D Tray 1 and 2 Wrong Size Paper RAP
Use this RAP when the paper fed from the tray does not match the paper size indicated by the
tray paper size switch. Tray 1 and tray 2 feed mechanisms are identical.
Initial Actions
• Check that the tray paper guides are set up to the edges of the paper.
• The guides are located in the slots in the base of the tray if a standard paper size is used.
• Check the actuator ribbon on the side of the tray, Figure 1.
Procedure
Check the relevant tray:
Tray 1, Go to Table 1. Compare the paper size in the tray to the size switches actuated.
Tray 2. Go to Table 2. Compare the paper size in the tray to the size switches actuated.
Enter dC330 and relevant component control code as shown in the table. Press Start. Manually
activate the paper size switch. The display changes.
Y N
Tray 1: Go to Flag 1. Tray 2: Go to Flag 2. Check the relevant size switch. Refer to:
• Tray 1 size switch 1, 2, 3 and 4 at the switch on the PWB, Figure 2.
• Tray 2 size switch 1, 2, 3 and 4 at the switch on the PWB, Figure 4,

• Paper tray, PL 7.10 Item 1.
• Paper size leaf spring, PL 7.10 Item 3.

07C, 07D 2-176 WorkCentre 5687 Family
Size switch 4 test point
Tray 1 and 2
control PWB
Tray actuator ribbon

Paper size leaf
spring
Figure 2 Tray 1 size switch test points

Table 1 Tray 1 paper size table
Size Size Size Size
switch 4 switch 3 switch 2 switch 1
Paper (S07-314) (S07-313) (S07-312) (S07-311)
A4 LEF +5V +5V 0V +5V
A4 SEF 0V +5V 0V +5V
A5 LEF 0V 0V 0V +5V
A3 SEF +5V 0V +5V +5V
216 x 315 mm SEF 0V +5V +5V 0V
216 x 330 mm SEF 0V 0V +5V 0V
8.5 x 11 LEF 0V +5V 0V 0V
8.5 x 11 SEF 0V 0V +5V +5V
8.5 x 5.5 LEF 0V +5V +5V +5V
11 x 17 SEF +5V 0V +5V 0V
8.5 x 14 SEF +5V +5V 0V 0V
8.5 x 12.4 SEF 0V +5V +5V 0V
8.5 x 13 SEF 0V 0V +5V 0V

Table 2 Tray 2 paper size table
Size Size Size Size
switch 4 switch 3 switch 2 switch 1
Paper (S07-324) (S07-323) (S07-322) (S07-321)
A4 LEF +5V +5V 0V +5V
A4 SEF 0V +5V 0V +5V
A5 LEF 0V 0V 0V +5V
A3 SEF +5V 0V +5V +5V
216 x 315 mm SEF 0V +5V +5V 0V
216 x 330 mm SEF 0V 0V +5V 0V
8.5 x 11 LEF 0V +5V 0V 0V
8.5 x 11 SEF 0V 0V +5V +5V
8.5 x 5.5 LEF 0V +5V +5V +5V
11 x 17 SEF +5V 0V +5V 0V
8.5 x 14 SEF +5V +5V 0V 0V
8.5 x 12.4 SEF 0V +5V +5V 0V
8.5 x 13 SEF 0V 0V +5V 0V
Figure 4 Tray 2 size switch test point

07E Tray 3 or Tray 4 Out of Paper RAP
Use this RAP when the copier display instructs the operator to add paper to the tray that is not
empty.
07-543 Tray 3 out of service.
The above status codes and messages may be generated if the actuator is missing from the
tray empty sensor.
NOTE: Tray 3 and tray 4 feed mechanisms are identical.
Initial Actions
• Check the tray empty actuator moves freely and located correctly, Figure 1.
• Check that the feed head drops when the tray is pushed fully home.
Procedure
Enter the relevant code to monitor the tray empty sensor:
Manually actuate the tray empty sensor. The display changes.
Y N
Tray 3: Go to Flag 1. Check Q07-333. Tray 4: Go to Flag 2. Check Q07-334. Refer to:
• Tray 3 P/J399, HCF control PWB.
• Tray 4 P/J391, HCF control PWB.
• Tray 3 empty sensor Figure 1, part of PL 8.30 Item 1.
• Tray 4 empty sensor Figure 1, part of PL 8.30 Item 1, PL 8.31 Item 1.
• HCF Control PWB, PL 7.20 Item 2.
The fault may be intermittent. Perform the following:

• Check the ribbon harnesses, GP 7.
• Check that the ribbon cables are connected correctly into P/J391 and P/J399. Refer to
REP 8.3 Tray 4 Paper Feed Assembly and REP 8.2 Tray 3 Paper Feed Assembly.

07D, 07E 2-180 WorkCentre 5687 Family

07F Tray Out of Service RAP
The IOT has detected a fault in the tray and determines that the tray is out of service. The fol-
lowing status codes and messages will be displayed.
Initial Actions
• Check that the tray elevator cables and mechanisms are located correctly.
• Check that the tray is pushed fully home.
• Check the feed heads.
Procedure
If tray 3 or tray 4 are out of service. Go to 07E Tray 3 or Tray 4 Out of Paper RAP.
If tray 1 or tray 2 are out of service. Check the following and install new components as neces-
sary:
• Paper tray 1 and 2 assembly, PL 7.10 Item 1.
• Tray 1 and 2 paper feed assembly, PL 8.26 Item 1, PL 8.26 Item 2.
If tray 5 is out of service, go to 07G Tray 5 Empty RAP

07G Tray 5 Empty RAP
Use this RAP to solve problems associated with the tray 5 empty sensor.
Initial Actions
• Check that the hole in the tray, directly under the sensor is clear and empty, Figure 1.
• Check the sensor for contamination.
Procedure
Enter dC330 code 07-401 tray 5 empty sensor. Press Start.
Tray 5 empty sensor
Manually actuate the tray empty sensor. The display changes. Q07-401
Y N
• Tray 5 empty sensor, PL 8.45 Item 6.
The fault may be intermittent. Perform the steps that follow: Check the hole in the
• Check the wiring harness for damaged wire, GP 7. tray is clear
• Check that Tray 5 empty sensor is located correctly.


08-100 Wait Sensor Jam Entry RAP 08-100A Wait Sensor Jam RAP (32-55 ppm)
08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from
08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from
feed sensor 1. feed sensor 1.

Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps
100 Wait Sensor Jam Entry.
that follow:
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20.
• If the speed of the machine is 35-55 ppm, go to 08-100A Wait Sensor RAP (32-55 ppm) • Check for obstructions in the paper path.
• If the speed of the machine is 65-87 ppm, go to 08-100B Wait Sensor RAP (65-87 ppm). • Check wait sensor actuator, Figure 1.
• Check that the left hand door is latched correctly.
• Check that the interlock cover has not come loose. PL 7.30 Item 23. Bias the cover to the
right and tighten the two screws.
• Make sure the correct paper size is displayed for the size of paper in the tray.
Procedure
NOTE: The front door interlock must be cheated when checking +24V components.
Enter dC330 code 08-100 wait sensor, Q08-100. Press Start.

Manually actuate the wait sensor. The display changes.
Y N
• P/J5, IOT PWB.
• Wait sensor, (32-55 ppm) PL 8.15 Item 3.
1.10 Item 2.
Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Press Start. Open left hand door and
manually actuate the sensor. The display changes.
Y N
Enter dC330 code 08-025 tray 1 and 2 transport motor, MOT08-025. Press Start. The motor
runs.

WorkCentre 5687 Family 2-185 08-100, 08-100A
Y N
• Tray 1 and 2 transport motor, (32-55 ppm) PL 8.25 Item 5.
The transport rolls rotate.

Y N
Check the drive belt and gears, GP 7, PL 8.25 Item 2, PL 8.25 Item 3.

• The bearing, shaft and rolls on the transport roll assembly, GP 7, (32-55 ppm) PL 8.25 Tray 1 and 2 transport motor
Item 8. MOT08-025
• The idler rolls in the left hand door, GP 7, PL 7.30 Item 2.
• The transport drive belt, (32-55 ppm) PL 8.25 Item 2.
• The transport rolls for wear, PL 8.25 Item 8.
Tray 1 feed sensor

Q08-101
Wait sensor
Q08-100

08-100A 2-186 WorkCentre 5687 Family

WorkCentre 5687 Family 2-187 08-100A
08-100B Wait Sensor Jam RAP (65-87 ppm) Y N
08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from • GP 10 How to Check a Motor.
feed sensor 1.
Initial Actions
100 Wait Sensor Jam Entry RAP.
• Tray 1 and 2 transport motor, PL 8.25 Item 5.
• Check for obstructions in the paper path.
• Check that the left hand door is latched correctly. The transport rolls rotate.
• Check that the interlock cover has not come loose. PL 7.30 Item 23. Bias the cover to the Y N
right and tighten the two screws. Check the drive belt and gears, GP 7, PL 8.25.
• Make sure the correct paper size is displayed for the size of paper in the tray.
Procedure • The bearing, shaft and rolls on the transport roll assembly, GP 7, PL 8.25 Item 8.
• The transport drive belt, PL 8.25 Item 2.
Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. • The transport rolls for wear, PL 8.25 Item 8.
Manually actuate the wait sensor. The display changes. Install new components as necessary.
Y N
• P/J16, IOT PWB.
• Wait sensor, PL 7.30 Item 24.
1.10 Item 2.
Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Press Start. Open left hand door and
manually actuate the sensor. The display changes.
Y N
runs.

08-100B 2-188 WorkCentre 5687 Family
MOT08-025
Tray 1 feed sensor

Q08-101
Wait sensor
Q08-100


WorkCentre 5687 Family 2-189 08-100B
A
08-101 Tray 1 Misfeed RAP The transport rolls rotate.
Y N
08-101 The lead edge of the paper failed to actuate the tray 1 feed sensor within the correct Check the drive belt and gears, PL 8.25 Item 2.
time after feeding paper from tray 1.
CAUTION
Initial Actions To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08-
• Check the condition of the paper in tray 1. Refer to IQ1 and GP 20. 010 is run in diagnostics.
• Check that the paper guides are set correctly. Enter dC330 code 08-010 tray 1 paper Feed motor, MOT08-010, Pull out the tray. Press Start.
• Check that the left hand door is latched correctly. The motor runs.
Y N
• Check that the interlock cover has not come loose, PL 7.30 Item 23. Bias the cover to the
right and tighten the two screws
• Check for damage to the chamfered edge on the left side of the tray. Repair the damaged
edge or install a new paper tray, PL 7.10 Item 1. • P/J274, Tray 1 and 2 control PWB.
Procedure • 01G +24V Distribution RAP.
CAUTION • 01B 0V Distribution RAP.
Do not manually lower the feed head, always use the paper tray to activate the feed head. Instal new Components as necessary:
Manually lowering the feed head will result in damage to the paper feed assembly. • Tray 1 feed motor, PL 8.26 Item 6.
NOTE: To help fault diagnosis, install the tray 1 paper feed assembly in the tray 2 paper feed Perform the following:
assembly position. With tray 1 removed, the operation of the feed assembly can be observed. • Clean the feed roll using a cloth dampened with water.
Refer to REP 8.1. • Check the feed roll assembly, PL 8.26 Item 3.
Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Figure 1. Press Start. Open the left • Check the feed assembly, PL 8.26 Item 1.
hand door and manually actuate the sensor. The display changes.
Y N
runs.
Y N
A
MOT08-025
Tray 1 feed sensor

Q08-101 Tray 1 and 2 transport rolls


A
08-102 Tray 2 Misfeed RAP CAUTION
To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08-
08-102 The lead edge of the paper failed to actuate the tray 2 feed sensor within the correct 020 is run in diagnostics.
Enter dC330 code 08-020 tray 2 paper feed motor, MOT08-020. Pull out the tray. Press Start.
The motor runs.
Initial Actions Y N
• Check the condition of the paper in tray 2. Refer to IQ1 and GP 20. Go to Flag 3. Check MOT08-020. Refer to:
• Check that the paper guides are set correctly. • GP 10 How to Check a Motor.
• Check that the left hand door is latched correctly. • P/J275, Tray 1 and 2 control PWB.
• Check that the interlock cover has not come loose, PL 7.30 Item 23. Bias the cover to the • 01E +5V Distribution RAP.
right and tighten the two screws • 01G +24V Distribution RAP.
• Check for damage to the chamfered edge on the left side of the tray. Repair the damaged • 01B 0V Distribution RAP.
edge or install a new paper tray, PL 7.10 Item 1.
Instal new Components as necessary:
• Tray 2 feed motor, PL 8.26 Item 6.
Procedure • Tray 1 and 2 control PWB PL 7.10 Item 2.
CAUTION
Do not manually lower the feed head, always use the paper tray to activate the feed head. Perform the following:
Manually lowering the feed head will damage the paper feed assembly. • Clean the feed roll using a cloth dampened with water.
NOTE: The front door interlock must be cheated when checking +24V components. • Check the feed roll assembly, PL 8.26 Item 3.
• Check the feed assembly, PL 8.26 Item 2.
Enter dC330 code 08-102 tray 2 feed sensor, Q08-102. Figure 1. Press Start. Open the left
hand door and manually actuate the sensor. The display changes.
Y N
Go to Flag 1.Check Q08-102. Refer to:
runs.
Y N

Y N
Check the drive belt and gears, GP 7, PL 8.25 Item 2.
A
MOT08-025
Tray 2 feed sensor

Q08-102 Transport rolls

A
08-103, 08-113 Tray 3 Misfeed RAP CAUTION
Enter dC330 code 08-030 tray 3 feed motor, MOT08-030. Pull out the tray. Press Start. The
motor runs.
08-113 Tray 3 sensor did not de-actuate within the correct time after the sensor was actuated.
Y N
Initial Actions • GP 10 How to Check a Motor.
• Check the condition of the paper in tray 3. Refer to IQ1 and GP 20.
• Check the tray 3 feed sensor actuator arm, PL 7.15 Item 9.
• Check that the spacers are on the paper feed assembly, refer to REP 8.2.
• If the misfeed occurs between 15 and 20 paper feeds, then go to 07-355 Tray 3 Elevator
• Tray 3 paper feed assembly, PL 8.30 Item 1.
Lift Failure RAP.
Procedure Perform the following:

NOTE: The front door interlock must be cheated when checking +24V components. • Clean the feed roll using a cloth dampened with water.
• Check the feed roll assembly, PL 8.30 Item 6.
Remove the rear cover, PL 7.25 Item 1. Locate tray 3 feed sensor, Q08-103. Figure 1.
Enter dC330 code 08-103 tray 3 Feed Sensor, Q08-103. Press Start. Manually block and • Check the tray 3 feed assembly, PL 8.30 Item 1. Refer to REP 8.2 and check the feed
unblock the sensor. The display changes. head housing location.
Y N • Check the tray 3 stack height sensor actuator on the feed assembly, PL 8.30.
Go to Flag 1. Check Q08-103. Refer to: • Check the tray is level.
• GP 11 How to Check a Sensor. 1. Remove the tray front cover.
• P/J393, HCF control PWB. 2. Elevate the tray to the stack height position.
• 01E +5V Distribution RAP. 3. Hold the elevator drive gear and pull out the tray. Check that the tray is level.
• 01B 0V Distribution RAP. 4. If the tray is not level then install new elevator cables, PL 7.15 Item 10.
Install new components as necessary: • Check the stack height.
• Tray 3 feed sensor, PL 8.30 Item 15. 1. Remove the front tray cover.
• HCF control PWB, PL 7.20 Item 2. 2. Elevate the tray to the stack height position.
3. Hold the elevator drive gear and pull out the tray.
4. Check that the paper stack does not stop below the separator strips.
runs.
Y N Also check in the run mode that the stack does not fall below the separator strips.
Go to Flag 2. Check MOT08-045. Refer to: 5. If the paper stack stops below the separator strips, then install new elevator cables,
• GP 10 How to Check a Motor. PL 7.15 Item 10.
• P/J398, HCF control PWB. • If the fault still occurs, check the following, GP 7:
• 01G +24V Distribution RAP. – The takeaway roll assembly, PL 8.35 Item 2.
• 01B 0V Distribution RAP. – The transport roll assembly, PL 8.35 Item 11.
Install new components as necessary: – The transport roll bearing, PL 8.35 Item 3.

Y N
Check the gears and drive belt, GP 7, PL 8.30 Item 8, PL 8.30 Item 9.
A
Tray 3 feed motor
MOT08-030 Tray 3 and 4
transport motor
MOT08-045
Tray 3 feed sensor

HCF control Q08-103
PWB

A
08-104, 08-114 Tray 4 Misfeed RAP CAUTION
Enter dC330 code 08-040 tray 4 feed motor, MOT08-040. Pull out the tray. Press Start. The
motor runs.
08-114 Tray 4 sensor did not de-actuate within the correct time after the sensor was actuated. Y N
Initial Actions • GP 10 How to Check a motor.
• Check that the paper feed assembly is installed correctly, refer to REP 8.3.
• If the misfeed occurs between 15 and 20 paper feeds, then go to 07-360 Tray 4 Elevator
Lift Failure RAP.
• Tray 4 feed assembly, PL 8.31 Item 4.
right and tighten the two screws Perform the following:
• Clean the feed roll using a cloth dampened with water.
Procedure • Feed roll assembly, PL 8.31 Item 2.
NOTE: The front door interlock must be cheated when checking +24V components. • Check the tray 4 feed sensor is located correctly and that the flag actuator has free move-
ment. If necessary install a new tray 4 feed sensor, PL 8.31 Item 10.
Enter dC330 code 08-104 tray 4 feed sensor, Q08-104, Figure 1. Press Start. Pull out tray 4
and manually actuate the sensor. The display changes. • Check the tray 4 paper feed assembly, PL 8.31 Item 1. Refer to REP 8.3 replacement pro-
Y N cedure and check the feed head housing location.
Go to Flag 1. Check Q08-104. Refer to: • Check that the spacers for tray 3 paper feed assembly have not been installed into tray 4.
• GP 11 How to Check a Sensor. Refer to REP 8.2.
• P/J392, HCF control PWB. • Check the tray 4 stack height sensor actuator on the feed assembly, PL 8.31.
• 01E +5V Distribution RAP. • Check the tray is level.
• 01B 0V Distribution RAP. 1. Remove the tray front cover.
Install new components as necessary: 2. Elevate the tray to the stack height position.
• Tray 4 feed sensor, PL 8.31 Item 10. 3. Hold the elevator drive gear and pull out the tray. Check that the tray is level.
• HCF control PWB, PL 7.20 Item 2. 4. If the tray is not level then install new elevator cables, PL 7.15 Item 11.
• Check the stack height.
Enter dC330 code 08-045 tray 3 and 4 transport motor, MOT08-045. Press Start. The motor 1. Remove the front tray cover.
runs. 2. Elevate the tray to the stack height position.
Y N
3. Hold the elevator drive gear and pull out the tray.
4. Check that the paper stack does not stop below the separator strips.
Also check in the run mode that the stack does not fall below the separator strips.
5. If the paper stack stops below the separator strips, then install new elevator cables,
PL 7.15 Item 11.

Y N
Check the drive belt and gears, GP 7, PL 8.30 Item 9, PL 8.30 Item 8.
A
Tray 4 feed sensor
Q08-104
Tray 4 feed motor

MOT08-040
Tray 3 and 4
transport motor
MOT08-045
HCF control PWB

08-106 Late to Tray 1 Feed Sensor RAP Y N
08-106 The lead edge of the paper was late to tray 1 feed sensor when feeding from tray 2. • GP 10 How to Check a Motor.
The fault will also occur when feeding from tray 3 or tray 4 providing the trail edge of the sheet
has cleared the tray 4 feed sensor.
• Check the condition of the paper in tray 2. Refer to IQ1 and GP 20. Install new components as necessary:
• Check for obstructions in the paper path. • Tray 1 and 2 transport motor, PL 8.25 Item 5.
• Check that the left hand door is latched correctly. • Tray 1 and 2 control PWB, PL 7.10 Item 2.
Y N
• Ensure that the tray is pushed fully home. Check the drive belt and pulleys, PL 8.25 Item 2, PL 8.25 Item 3.
• Ensure that the correct size of paper is displayed.
Procedure • The bearing, shaft and rolls on the transport roll assembly, GP 7, PL 8.25 Item 8.
• The transport drive belt, PL 8.25 Item 2.
Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Press Start. Open the left hand door • If the fault occurs when feeding from tray 3 or tray 4 but not tray 2 then check the position-
and manually actuate the sensor, Figure 1. The display changes. ing of the tray 3 / 4 transport pinch rolls, PL 8.30 Item 18, and the transport motor bracket,
Y N PL 8.30 Item 14, REP 8.11.
Go to Flag 1. Check Q08-101. Refer to: Install new components as necessary.
• Component location, Figure 1.
Enter dC330 code 08-102 tray 2 feed sensor, Q08-102. Press Start. Manually actuate the sen-
sor, Figure 2. The display changes.
Y N
runs.

Tray 1 and 2 Transport motor
MOT08-025
Tray 1 feed sensor

Q08-101
Tray 2 feed sensor Tray 1 and 2 transport rolls

Q08-102

08-107 Tray 3 Paper Feed Jam RAP
08-107 The lead edge of the paper was late to tray 4 feed sensor when feeding from tray 3.
Initial Actions
• Check for obstructions in tray 3 paper path, Figure 2.
• Check the tray 4 feed sensor, Figure 1.
Procedure
Enter dC330 code 08-104 tray 4 feed sensor, Q08-104. Press Start. Manually actuate the tray
4 sensor. The display changes.
Y N
• 01E +5V Distribution RAP. Tray 4 feed
sensor
• 01B 0V Distribution RAP. Q08-104
• Tray 4 feed sensor, PL 8.31 Item 10. Tray 3 and 4 trans-
port motor
MOT08-045
runs.

Y N
Figure 2. Check drive belt and drive coupling, PL 8.30 Item 9.

• Figure 2. Check tray 3 transport rolls, PL 8.35, PL 8.30.
• Go to RAP 08-103, 08-113 Tray 3 Misfeed RAP.

Drives coupling
Drive belt
Tray 3 paper path

rolls
Tray 4 paper path

rolls

A
08-108 Tray 3 or Tray 4 Paper Feed Jam RAP The transport rolls rotate.
Y N
08-108 The lead edge of the paper was late to tray 2 feed sensor when feeding from tray 3 or Check the gears and drive belt, PL 8.30 Item 8, PL 8.30 Item 9, GP 7.
tray 4.
Initial Actions • Check the tray 3 and tray 4 transport rolls, PL 8.30 Item 18, GP 7.
• Check the condition of the paper in tray 3 and tray 4. Refer to IQ1 and GP 20. • If the fault occurs when feeding from tray 4. Go to RAP 08-104, 08-114 Tray 4 Misfeed
• Check for obstructions in the paper path. RAP.
• Check that the left hand door is latched correctly. • If the fault occurs when feeding from tray 3. Check the following, GP 7:
• Check that the interlock cover has not come loose, PL 7.30 Item 23. Bias the cover to the – The takeaway roll assembly, PL 8.35 Item 2.
right and tighten the two screws – The transport roll assembly, PL 8.35 Item 11.
• Ensure that the tray is pushed fully home. – The transport roll bearing, PL 8.35 Item 3.
– Go to RAP 08-103, 08-113 Tray 3 Misfeed RAP
Procedure
Enter dC330 code 08-102 tray 2 feed sensor, Q08-102. Press Start. Manually actuate the sen-
sor. The display changes.
Y N
runs.
Y N
A
MOT08-045
Tray 2 feed sensor

Q08-102

08-115, 08-117 Tray 5 Misfeed RAP 08-115A, 08-117A Tray 5 Misfeed RAP (32-55 ppm)
08-115 The lead edge of the paper was late to the wait point sensor. 08-115 The lead edge of the paper was late to the wait point sensor.
08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after 08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after
paper feed. paper feed.

Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps • Check the condition of the paper in tray 5. Refer to IQ1 and GP 20.
that follow: • Check that the left hand door is correctly latched, Figure 2.
• Check that the paper tray is set to the correct paper size.
• If the speed of the machine is 32-55 ppm, go to 08-115A, 08-117A Tray 5 Misfeed RAP
• Check that tray 5 is set to the correct paper configuration. Enter dC131 NVM chain 8, at
(32-55 ppm)
location 08-313 Tray 5 Configuration.
• If the speed of the machine is 65-87 ppm, go to 08-115B, 08-117B Tray 5 Misfeed RAP
(65-87 ppm).
Procedure
Enter dC330 code 08-105 tray 5 feed sensor, Q08-105, Figure 1. Press Start. Manually actuate
the sensor. The display changes.
Y N
Enter dC330 code 08-117 tray 5 feed motor, MOT08-117. Open the door. Press Start. The
motor runs.
Y N
• GP 10 How to Check a motor.
The feed shaft rotates.

Y N
Check the drive gears between the motor and the feed shaft. Install new components as
necessary:
• Motor drive gear, PL 8.40 Item 5.
• Gear, PL 8.45 Item 18.
A
08-115, 08-117, 08-115A, 08-117A 2-204 WorkCentre 5687 Family
A B
The feed roll rotates Enter dC330 code 08-110 T5 wait point sensor, Q08-110. Press Start.
Y N
Check the coupling between the feed roll and the clutch. Install new components as nec- NOTE: For trays 1 to 5 the input code 08-100 wait sensor is used to check the operation of the
essary: wait sensor. In addition tray 5 uses the input code 08-110 T5 wait point sensor, to check the
• One way gear, PL 8.45 Item 4. paper present signal from the IOT PWB to the tray 5 control PWB.
• Clutch, PL 8.45 Item 17. Open the left hand door and manually actuate the wait sensor, Figure 2. The display
• Feed roll, PL 8.45 Item 2. changes.
Y N
The nudger roll rotates Enter dC330 code 08-100 wait sensor, Q08-100. Press Start.
Y N Manually actuate the wait sensor, Figure 2. The display changes.
Check the coupling between the nudger roll and the one way coupling. Check the drive Y N
belt between the feed roll and the nudger roll. Install new components as necessary: Go to Flag 2. Check Q08-100. Refer to:
• One way coupling, PL 8.45 Item 3. • GP 11 How to Check a Sensor.
• Drive belt, PL 8.40 Item 7. • P/J5, IOT PWB.
• Nudger roll, PL 8.45 Item 2. • 01D +3.3V Distribution RAP.
The retard roll rotates
Y N
Check the coupling between the retard roll and the retard clutch. Install new components • Wait sensor, PL 8.15 Item 3.
as necessary: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed,
• Retard clutch, PL 8.45 Item 12. PL 1.10 Item 2.
• Idler roll, PL 8.45 Item 16.
Go to Flag 5. Manually actuate the wait sensor.
• Retard roll, PL 8.45 Item 2.
Check for a signal change on the IOT PWB at P/J12 pin 10 and on the tray 5 control
PWB at P/J512 pin 5.
Enter dC330 code 08-046 tray 5 transport motor, MOT08-046. Press Start. The motor runs.
Check the wiring between the IOT PWB and the tray 5 control PWB.
Y N
1.10 Item 2.
• 01B 0V Distribution RAP. Perform the steps that follow:
Install new components as necessary: • Clean the feed roll using a cloth dampened with water.
• Tray 5 transport motor, PL 8.40 Item 2. • Install a new feed, nudger and retard roll, PL 8.45 Item 2.

Y N
Check the drive belt and the one way pulley clutch for damage, GP 7. Check the belt ten-
sioner. Install new components as necessary:
• Drive belt, PL 8.40 Item 7.
• One way pulley clutch, PL 8.45 Item 13.
• Take away roller, PL 8.45 Item 14.
B
Tray 5 feed sensor
Q08-105
Tray 5 feed motor

MOT08-117
Tray 5 transport
motor
MOT08-046
Tray 5 control PWB
Left hand door Wait sensor

Q08-100


A
08-115B, 08-117B Tray 5 Misfeed RAP (65-87 ppm) The feed roll rotates
Y N
08-115 The lead edge of the paper was late to the wait point sensor. Check the coupling between the feed roll and the clutch. Install new components as nec-
essary:
08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after • One way gear, PL 8.45 Item 4.
paper feed. • Clutch, PL 8.45 Item 17.
• Feed roll, PL 8.45 Item 2.
Initial Actions
• Check the condition of the paper in tray 5. Refer to IQ1 and GP 20. The nudger roll rotates
• Check that the left hand door is correctly latched, Figure 2. Y N
• Check that the paper tray is set to the correct paper size. Check the coupling between the nudger roll and the one way coupling. Check the drive
belt between the feed roll and the nudger roll. Install new components as necessary:
• Check that tray 5 is set to the correct paper configuration. Enter dC131 NVM chain 8, at
• One way coupling, PL 8.45 Item 3.
location 08-313 Tray 5 Configuration.
• Nudger roll, PL 8.45 Item 2.
Procedure
NOTE: The front door interlock must be cheated when checking +24V components. The retard roll rotates
Y N
Enter dC330 code 08-105 tray 5 feed sensor, Q08-105, Figure 1. Press Start. Manually actuate Check the coupling between the retard roll and the retard clutch. Install new components
the sensor. The display changes. as necessary:
Y N • Retard clutch, PL 8.45 Item 12.
• Retard roll, PL 8.45 Item 2.
• 01E +5V Distribution RAP. Enter dC330 code 08-046 tray 5 transport motor, MOT08-046. Press Start. The motor runs.
• 01B 0V Distribution RAP. Y N
Install new components as necessary: Go to Flag 3. Check MOT08-046. Refer to:
• Tray 5 feed sensor, PL 8.45 Item 6. • GP 10 How to Check a Motor.
• Tray 5 control PWB, PL 7.68 Item 8. • P/J503, Tray 5 control PWB
Enter dC330 code 08-117 tray 5 feed motor, MOT08-117. Open the door. Press Start. The • 01B 0V Distribution RAP.
motor runs. Install new components as necessary:
Y N
• Tray 5 transport motor, PL 8.40 Item 2.
• P/J511, Tray 5 control PWB. The transport rolls rotate.
• 01G +24V Distribution RAP. Y N
• 01B 0V Distribution RAP. Check the drive belt and the one way pulley clutch for damage, GP 7. Check the belt ten-
Install new components as necessary: sioner. Install new components as necessary:
• One way pulley clutch, PL 8.45 Item 13.
• Take away roller, PL 8.45 Item 14.
The feed shaft rotates.
Y N
Check the drive gears between the motor and the feed shaft. Install new components as
necessary:
• Motor drive gear, PL 8.40 Item 5.
• Gear, PL 8.45 Item 18.
A B
B
Enter dC330 code 08-110 T5 wait point sensor, Q08-110. Press Start.
NOTE: For trays 1 to 5 the input code 08-100 wait sensor is used to check the operation of the Tray 5 feed sensor
wait sensor. In addition tray 5 uses the input code 08-110 T5 wait point sensor, to check the Q08-105
paper present signal from the IOT PWB to the tray 5 control PWB.
Open the left hand door and manually actuate the wait sensor, Figure 2. The display
changes.
Y N
Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Tray 5 feed motor
MOT08-117
Manually actuate the wait sensor, Figure 2. The display changes.
Y N

• GP 11 How to Check a Sensor. Tray 5 transport
• P/J16, IOT PWB. motor
MOT08-046
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, Tray 5 control PWB
PL 1.10 Item 2.
Go to Flag 5. Manually actuate the wait sensor.

Check for a signal change on the IOT PWB at P/J12 pin 10 and on the Tray 5 control
PWB at P/J512 pin 5.
Check the wiring between the IOT PWB and the tray 5 control PWB.
1.10 Item 2.

• Clean the feed roll using a cloth dampened with water.
• Install a new feed, nudger and retard roll, PL 8.45 Item 2.

Wait sensor
Left hand door Q08-100


08-150, 08-151 Registration Jam Entry RAP 08-150A, 08-151A Registration Jam RAP (32-55 ppm)
08-150 The lead edge of the paper failed to actuate the registration sensor within the correct 08-150 The lead edge of the paper failed to actuate the registration sensor within the correct
time after the paper was released from the wait point. time after the paper was released from the wait point.
08-151 The trail edge of the paper was late to the registration sensor after the registration 08-151 The trail edge of the paper was late to the registration sensor after the registration
clutch, CL08-070 on. clutch, CL08-070 on.

Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 08-
that follow: 150, 08-151 Registration Jam Entry RAP.
• If the speed of the machine is 32-55 ppm, go to 08-150A, 08-151A Registration Jam RAP
(32-55 ppm)
• Check the registration sensor actuator and the wait sensor actuator, Figure 1.
• If the speed of the machine is 65 - 87 ppm, go to 08-150B, 08-151B Registration Jam
RAP (65-87 ppm).
• Check that the interlock cover has not come loose, PL 7.30 Item 23. Push the cover to the
right and tighten the screws
• Check that the short paper path assembly latches without excessive force, PL 10.25 Item
1. Go to REP 10.1. In Replacement Step 5, check the latch mechanism.
• If the fault code is 08-151 and two sheets of paper are jammed at the registration rolls. Go
to OF8 Multifeed RAP.
• If the fault code 08-151 occurs from the bypass tray. Go to the 07C Bypass Tray RAP.
• If the power and control assembly has been moved prior to a 08-150. Check that PJ148 is
pushed fully home on the Main Drives PWB.
• Check the transport drive belt.
• Ensure that all connectors on the tray 1 and 2 Control PWB, PL 7.10 Item 2 and on the
IOT PWB, PL 1.10 Item 2 are correctly and securely seated.
Procedure
NOTE: Ensure that the front door interlock is cheated when checking +24V components.
Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Open the left hand door
and manually actuate the registration sensor. The display changes.
Y N
• GP 11 How to check a Sensor.
• P/J16, IOT PWB.
• Registration sensor, (32-55 ppm) PL 8.15 Item 3.
1.10 Item 2.

Open the left hand door and manually actuate the wait sensor. The display changes.

Y N
• GP 11 How to Check a Sensor. Registration rolls
• P/J16, IOT PWB.
• 01B 0V Distribution RAP. Registration sensor
Install new components as necessary: Q08-150
• Wait sensor, (32-55 ppm) PL 8.15 Item 3.
1.10 Item 2.
Enter dC330 code 04-010 main drive motor. Press Start. The motor runs.
Y N
Go to the 04A Main Drive Motor and Photoreceptor Motor RAP. Registration clutch
Registration transport
CL08-070
While the motor is running, add code 08-070 registration clutch, CL08-070. Press Start. rolls
NOTE: The registration clutch will switch off after 5 seconds.
Switch the registration clutch on / off up to 10 times. The jam clearance knob 4c, PL 8.15
Item 10, rotates when the registration clutch is energized.
Y N
Go to Flag 3. Check CL08-070. Refer to:
• P/J5, IOT PWB.
• P/J17, LVPS.
• Fuse, PL 1.10 Item 9, GP 7.
• Registration clutch, (32-55 ppm) PL 8.15 Item 7.
1.10 Item 2.

• Check the registration transport rolls and registration rolls, (32-55 ppm) PL 8.15 Item 1,
GP 7.
• Check the drives plate on the registration clutch for damage and contamination. Refer to
the replacement procedure in REP 8.5. If necessary, install a new registration clutch, PL
8.15 Item 7.
• Check the tray 1 and 2 transport motor, PL 8.25 Item 5. Ensure that the motor runs cor-
rectly.
Left hand door
• Check the tray 1 and 2 transport roll assemblies, transport drive belt and pulleys, PL 8.25 Wait sensor
Item 2, PL 8.25 Item 3, GP 7. Install new components as necessary. Q08-100
• Install a new tray 1 and 2 control PWB, PL 7.10 Item 2.

08-150B, 08-151B Registration Jam RAP (65-87 ppm)
08-150 The lead edge of the paper failed to actuate the registration sensor within the correct
time after the paper was released from the wait point.
08-151 The trail edge of the paper was late to the registration sensor after the registration
clutch, CL08-070 on.
Initial Actions
150, 08-151 Registration Jam Entry RAP.
• If the fault code is 08-151 and two sheets of paper are jammed at the registration rolls. Go
to OF8 Multifeed RAP.
• If the fault code 08-151 occurs from the bypass tray. Go to the 07C Bypass Tray RAP.
• If the power and control assembly has been moved prior to a 08-150. Check that PJ148 is
pushed fully home on the Main Drives PWB.
• Check the transport drive belt.
• Ensure that all connectors on the tray 1 and 2 Control PWB, PL 7.10 Item 2 and on the
IOT PWB, PL 1.10 Item 2 are correctly and securely seated.
Procedure
NOTE: Ensure that the front door interlock is cheated when checking +24V components.
Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Figure 1. Open the left
hand door and activate the registration sensor. The display changes.
Y N
• P/J16, IOT PWB.
1.10 Item 2.

Figure 2 Circuit diagram Open the left hand door and activate the wait sensor. The display changes.

08-150A, 08-151A, 08-150B, 08-151B 2-214 WorkCentre 5687 Family
Y N
• GP 11 How to Check a Sensor. Registration nip
rolls
• P/J16, IOT PWB.
1.10 Item 2.
Enter dC330 code 04-010 main drive motor. Press Start. The motor runs.
Y N
Go to the 04A Main Drive Motor and Photoreceptor Motor RAP.
Registration clutch
While the motor is running, add code 08-070 registration clutch, CL08-070. Press Start. CL08-070
NOTE: The registration clutch will switch off after 5 seconds.
Registration transport Registration sensor
Switch the registration clutch on / off up to 10 times. The jam clearance knob 4c, PL 8.17 rolls Q08-150
Item 10, rotates when the registration clutch is energized.
Y N
• P/J5, IOT PWB.
• P/J17, LVPS.
1.10 Item 2.

• Check the registration transport rolls and registration rolls, (65-87 ppm) PL 8.17 Item 1,
GP 7.
• Check the drives plate on the registration clutch for damage and contamination. Refer to
the replacement procedure in REP 8.5. If necessary, install a new registration clutch, PL
8.17 Item 7.
• Check the tray 1 and 2 transport motor, PL 8.25 Item 5. Ensure that the motor runs cor-
rectly.
Left hand door
• Check the tray 1 and 2 transport roll assemblies, transport drive belt and pulleys, PL 8.26
Item 1, GP 7. Install new components as necessary. Wait sensor
Q08-100
• Install a new tray 1 and 2 control PWB, PL 7.10 Item 2.

08-155, 08-156 Bypass Tray Registration Jam Entry RAP
time after start of feed from the bypass tray.
08-156 The IOT detects that a sheet fed from the bypass has arrived to early at the registration
sensor.
Procedure
Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps
that follow:
• If the speed of the machine is 32-55 ppm, go to 08-155A, 08-156A Bypass Tray Registra-
tion Jam RAP (32-55 ppm)
• If the speed of the machine is 65-87 ppm, go to 08-155B, 08-156B Bypass Tray Registra-
tion Jam RAP (65-87 ppm).

08-150B, 08-151B, 08-155, 08-156 2-216 WorkCentre 5687 Family
08-155A, 08-156A Bypass Tray Registration Jam RAP (32- Y N
55 ppm) • GP 12 How to Check a Solenoid or Clutch.
08-155 The lead edge of the paper failed to actuate the registration sensor within the correct • Figure 1.
time after start of feed from the bypass tray. • P/J10, IOT PWB.
sensor.
Initial Actions • Feed solenoid, PL 7.30 Item 4.
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 08- • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
155, 08-156 Bypass Tray Registration Jam Entry RAP. 1.10 Item 2.
• Check the condition of the paper in the bypass tray. Refer to IQ1 and GP 20.
• Check the registration transport rolls and registration nip rolls, Figure 2, PL 8.15 Item 1.
• If the fault still occurs, check the drives plate on the registration clutch for damage and
contamination. Refer to the replacement procedure in REP 8.5.
• Check the idler roll and upper guide on the feed head, Figure 1.
1. Go to REP 10.1. In Replacement Step 5, check the latch mechanism. • Clean the feed roll and retard pad using a cloth dampened with water.
• If 08-155 is displayed, check the bypass tray empty actuator, 07C Bypass Tray RAP. • If necessary install a new feed and retard pad, PL 7.30 Item 21.
Procedure
Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Figure 2. Manually actu-
ate the registration sensor. The display changes.
Y N
• P/J5, IOT PWB.
1.10 Item 2.
Enter dC330 code 04-010 main drive motor, code 08-070 registration clutch, CL08-070. Press
Start. The jam clearance knob, 4c, PL 8.15 Item 10, rotates.
Y N
• P/J5, IOT PWB.
• P/J17 LVPS.
Enter dC330 code 08-050 feed solenoid, SOL08-050. Press Start. The solenoid energizes.

Registration nip rolls
Feed roll drive

gear Registration sensor
Q08-150
Feed solenoid
SOL08-050
Registration clutch
CL08-070 Registration transport
rolls
Feed roll
Bypass tray
Left hand door
Upper guide and Wait sensor

idler rolls Q08-100

08-155B, 08-156B Bypass Tray Registration Jam RAP (65-
87 ppm)
time after start of feed from the bypass tray.
sensor.
Initial Actions
155, 08-156 Bypass Tray Registration Jam Entry RAP.
• Check the condition of the paper in the bypass tray. Refer to IQ1 and GP 20.
• If 08-155 is displayed, check the bypass tray empty actuator, 07C Bypass Tray RAP.
Procedure
Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Figure 2. Activate the reg-
istration sensor. The display changes.
Y N
• P/J16, IOT PWB.
1.10 Item 2.
Enter dC330 code 04-010 main drive motor, code 08-070 registration clutch, CL08-070. Press
Start. The jam clearance knob, 4c, PL 8.17 Item 10, rotates.
Y N
• P/J5, IOT PWB.
• P/J17 LVPS.
Figure 3 Circuit diagram • Fuse, PL 1.10 Item 9, GP 7.
Enter dC330 code 08-050 feed solenoid, SOL08-050. Press Start. The solenoid energizes.

Y N
• Figure 1.
• P/J10, IOT PWB. Feed roll drive
• 01G +24V Distribution RAP. gear
• Feed solenoid, PL 7.30 Item 4.
1.10 Item 2.
Feed solenoid
Perform the following: SOL08-050
• Check the registration transport rolls and registration nip rolls, Figure 2, PL 8.17 Item 1.
• Check the idler roll and upper guide on the feed head, Figure 1.
• Clean the feed roll and retard pad using a cloth dampened with water.
• If necessary install a new feed and retard pad, PL 7.30 Item 21. Feed roll
Bypass tray
Upper guide and

idler rolls

Registration nip
rolls
Registration clutch
CL08-070 Registration transport Registration sensor
rolls Q08-150
Left hand door
Wait sensor
Q08-100


08-160, 08-161 Duplex Paper Path Jam Entry RAP 08-160A, 08-161A Duplex Paper Path Jam RAP (32-55 ppm)
08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the 08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the
Duplex sensor in the correct time. Duplex sensor in the correct time.
08-161 The trail edge is late to the duplex sensor after of the first sheet of a job fed into the 08-161 The trail edge is late to the duplex sensor after of the first sheet of a job fed into the
duplex path failed to actuate the duplex sensor in the correct time. duplex path failed to actuate the duplex sensor in the correct time.

Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 08-
that follow: 160, 08-161 Duplex Paper Path Jam Entry RAP.
• If the speed of the machine is 32-55 ppm, go to 08-160A, 08-161A Duplex Paper Path
• Check for paper in the inverter and duplex transport.
Jam RAP (32-55 ppm)
• If the speed of the machine is 65-87 ppm, go to 08-160B, 08-161B Duplex paper path
• If skew occurs when A5 paper is duplexed. Check for contact between the drive rolls and
Jam RAP (65-87 ppm).
the nip rolls, (32-55 ppm) PL 8.22 Item 13.
Procedure
WARNING
Enter dC330 code 08-160 duplex sensor, Q08-160. Press Start. Manually actuate the sensor,
Figure 1. The display changes.
Y N
• P/J5, IOT PWB.
• Duplex sensor, (32-55 ppm) PL 8.22 Item 4.
1.10 Item 2.
Enter dC330 code 08-060 duplex motor, MOT08-060, Figure 1. Press Start. The motor runs.
Y N
• P/J4, IOT PWB.
• P/J50, P/J91, duplex motor driver PWB.
• Duplex motor, (32-55 ppm) PL 8.22 Item 8.
A
A B
• Duplex motor driver PWB, (32-55 ppm) PL 8.22 Item 9. • P/J5, IOT PWB.
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL • P/J17, LVPS.
1.10 Item 2. • Fuse, PL 1.10 Item 9, GP 7.
Y N • 01B 0V Distribution RAP.
Check the drive belt and pulleys, (32-55 ppm) PL 8.22 Item 2, PL 8.22 Item 10. Install new components as necessary:
• Inverter path solenoid, PL 10.11 Item 14.
Enter dC330 code 10-030 Inverter Motor, 10-030, Figure 1. Press Start. The motor runs. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
Y N 1.10 Item 2.
• GP 10 How to Check a Motor. Check the following, refer to GP 7:
• P/J4, IOT PWB. • Duplex nip rolls, (32-55 ppm) PL 8.22 Item 7.
• P/J45, P/J55. • Nip split shaft assembly, PL 10.11 Item 4.
• 01G +24V Distribution RAP. • Idler rolls, PL 10.12 Item 15.
• 01E +5V Distribution RAP. • If the fault still occurs, check the drives plate on the registration clutch for damage and
• 01B 0V Distribution RAP. contamination. Refer to the replacement procedure in REP 8.5.
• Inverter motor, PL 10.11 Item 11.
1.10 Item 2.

Y N
Check drive gears, GP 7, PL 10.15.
Enter dC330 code 10-050 inverter nip solenoid, SOL10-050, Figure 1. Press Start. The sole-
noid energizes.
Y N
• P/J5, IOT PWB.
• P/J17, LVPS.
• Inverter Nip Solenoid, PL 10.11 Item 6.
1.10 Item 2.
Enter dC330 code 10-045 inverter path solenoid, SOL10 045, Figure 1. Press Start. The sole-
noid energizes.
Y N
• GP 12 How to check a Solenoid or Clutch.
B
Duplex motor
MOT08-060
Inverter nip
solenoid
SOL10-050
Duplex sensor Inverter motor

Q08-160 MOT10-030
Inverter path
solenoid
SOL10-045


08-160B, 08-161B Duplex Paper Path Jam RAP (65-87 ppm)
08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the
Duplex sensor in the correct time.
08-161 The trail edge is late to the duplex sensor after of the first sheet of a job fed into the
duplex path failed to actuate the duplex sensor in the correct time.
Initial Actions
160, 08-161 Duplex Paper Path Jam Entry RAP.
• Check for paper in the inverter and duplex transport.
• If skew occurs when A5 paper is duplexed. Check for contact between the drive rolls and
the nip rolls, (65-87 ppm) PL 8.20 Item 14.
Procedure
WARNING
Enter dC330 code 08-160 duplex sensor, Q08-160. Press Start. Activate the sensor, Figure 1.
Y N
• P/J5, IOT PWB.
• Duplex sensor, (65-87 ppm) PL 8.20 Item 4.
1.10 Item 2.
Enter dC330 code 08-060 duplex motor, MOT08-060, Figure 1. Press Start. The motor runs.
Y N
• P/J4, IOT PWB.
• P/J50, P/J91, duplex motor driver PWB.
Figure 3 Circuit diagram • 01B 0V Distribution RAP.
• Duplex motor, (65-87 ppm) PL 8.20 Item 8.
A
A B
• Duplex motor driver PWB, (65-87 ppm) PL 8.20 Item 9. • P/J5, IOT PWB.
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL • P/J17, LVPS.
1.10 Item 2. • Fuse, PL 1.10 Item 9, GP 7.
Y N • 01B 0V Distribution RAP.
Check the drive belt and pulleys, (65-87 ppm) PL 8.20 Item 2, PL 8.20 Item 10. Install new components as necessary:
Enter dC330 code 10-030 Inverter Motor, 10-030, Figure 1. Press Start. The motor runs. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
Y N 1.10 Item 2.
• GP 10 How to Check a Motor. Check the following, refer to GP 7:
• P/J4, IOT PWB. • Duplex nip rolls, (65-87 ppm) PL 8.20 Item 7.
• P/J45, P/J55. • Nip split shaft assembly, PL 10.11 Item 4.
• 01G +24V Distribution RAP. • Idler rolls, PL 10.12 Item 15.
• 01E +5V Distribution RAP. • If the fault still occurs, check the drives plate on the registration clutch for damage and
• 01B 0V Distribution RAP. contamination. Refer to the replacement procedure in REP 8.5.
1.10 Item 2.

Y N
Check drive gears, GP 7, PL 10.15.
Enter dC330 code 10-050 inverter nip solenoid, SOL10-050, Figure 1. Press Start. The sole-
noid energizes.
Y N
• P/J5, IOT PWB.
• P/J17, LVPS.
• Inverter Nip Solenoid, PL 10.11 Item 6.
1.10 Item 2.
Enter dC330 code 10-045 inverter path solenoid, SOL10 045, Figure 1. Press Start. The sole-
noid energizes.
Y N
• GP 12 How to check a Solenoid or Clutch.
B
Duplex motor
MOT08-060
Inverter nip
solenoid
SOL10-050
Duplex sensor Inverter motor

Q08-160 MOT10-030
Inverter path
solenoid
SOL10-045

08-171 Unexpected Time Out RAP
08-171 The IOT detects an unexpected event for a known sheet. A sheet left in the machine
after jam clearance.
Initial Actions
• Enter the machine status mode and check for the active messages. Refer to OF4 Status
Codes and Message RAP for the jam clearance procedure.
• Check the condition of the paper in all trays, Refer to IQ1 and GP 20.
• Make sure that all covers and paper guides are closed, and latch correctly.
• Check for paper in the output device.
Procedure
If the initial actions did not resolve the problem. Switch off the machine, then switch on the
machine, GP 14. If a fault code is displayed then go to the appropriate RAP.

08-160B, 08-161B, 08-171 2-228 WorkCentre 5687 Family
08-174 Missing Pre-release Sheet RAP 08-181 Unexpected Time Out in Simplex Inverted Mode
08-174 The IOT detected a missing pre-release sheet. RAP
08-181 The IOT detected an unexpected time out for a known simplex inverted sheet of paper.
Initial Actions
• Enter the machine status mode and check for the active messages. Refer to OF4 Status Initial Actions
Codes and Message RAP for the jam clearance procedure.
• Enter the machine status mode and check for the active messages. Refer to OF4 Status
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20. Codes and Message RAP for the jam clearance procedure.
• Check for obstructions in the registration paper path. • Check the condition of the paper in all trays. Refer to IQ1 and GP 20.
• Make sure that all covers and paper guides are closed, and latch correctly. • Check for obstructions in the simplex and inverted paper path.
• Make sure that all covers and paper guides are closed, and latch correctly.
Procedure
If the initial actions did not resolve the problem. Switch off the machine, then switch on the Procedure
machine, GP 14. If a fault code is displayed then go to the appropriate RAP. If the initial actions did not correct the problem, perform the following:
• If a fault code is displayed then go to the appropriate RAP.
• Check the inverter gate is free to move and operates correctly, PL 10.12 Item 7.

08-182 Unexpected Time Out in Duplex Mode RAP 08-190 Post Jam Clearance Initialization RAP
08-182 The IOT detected an unexpected time out for a known duplex sheet of paper. 08-190 A stray sheet has been detected in either the IOT or finisher device during the post jam
clearance initialization routine.
Initial Actions
• Enter the machine status mode and check for the active messages. Refer to OF4 Status Initial Action
Codes and Message RAP for the jam clearance procedure. • Enter the machine status mode and check for the active messages. Refer to OF4 Status
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20. Codes and Message RAP for the jam clearance procedure.
• Check for obstructions in the duplex paper path. • Check for paper in the machine paper path at all the sensor locations.
• Check for paper in the finisher paper path at all the sensor locations. Use a flashlight to
Procedure check that the hole punch sensor is clear.
– 2K LCSS, PL 11.6 Item 7.
If the initial actions did not resolve the problem. Switch off the machine, then switch on the
machine, GP 14. If a fault code is displayed then go to the appropriate RAP. – HVF, PL 11.153.
– HCSS BM, PL 11.70 Item 9.
• Make sure that all the covers and paper guides are closed, and latched correctly.
Procedure
If the initial actions did not correct the problem. Switch off the machine, then switch on the
machine, GP 14. If a fault code is displayed then go to the appropriate RAP.

09-060 HVPS Fault RAP Y N
Perform the procedures that follow:
09-060 The HVPS fault sensor has detected a high voltage fault. • 01G +24V Distribution RAP and refer to the 01G Fused Distribution Check.
• 01H Short Circuit and Overload RAP.
The HVPS fault will occur when:
• The 24 volt supply is momentarily overloaded. Enter dC330. Select component code 09-060 HVPS fault and press save. Press start. A high
• The charge grid or developer bias or transfer values drop. signal indicates a fault or the front door interlock open.
• A increase in DT (AC) output current. Add Component code 09-061 charge scorotron. Press start. Time out after 3 seconds. The
display for code 09-060 is Low.
The HVPS fault will deactivate within 100 milliseconds after the removal of the fault.
Y N
Go to the Flag 1. Check the charge scorotron harness for open circuit or short circuit to
Initial Actions ground, GP 7. The scorotron harness and connectors are good.
• Switch off the machine, then switch on the machine, GP 14. Y N
• Clean the charge scorotron, ADJ 9.1. Install a new charge scorotron harness, (32-55 ppm) PL 4.17 Item 18, (65-87 ppm)
• Clean the transfer / detack corotron and check the corotron wire, ADJ 9.1. PL 4.12 Item 20.
• Reseat the high voltage connections on the HVPS, (45-87 ppm) Figure 1, (32-38 ppm)
Figure 2. Install a new xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL 9.20 Item
2.
• Check the registration transport bias contact, PL 8.15 Item 23, Figure 3.
If the fault continues, install a new HVPS, PL 1.10 Item 5.
• Check the bias connection, Figure 3.
• Reseat the developer bias connection, Figure 4. Add component code 09-062 charge grid. Press start. Time out after 3 seconds. The display
• If the machine is above 750 metres above sea level, check the transfer / detack assembly for code 09-060 is Low.
for arcing. If necessary go to dC131 NVM Read / Write location 09-098 and select the Y N
appropriate altitude. Go to the Flag 1. Check the charge grid harness for open circuit or short circuit to ground,
GP 7. The grid harness and connectors are good.
• Check for any cause of an overload to the 24V supply. For example, very thick multi-feeds
causing the main drive motor to stall, or a possible short circuit. Y N
Install a new charge grid harness, (32-55 ppm) PL 4.17 Item 19, (65-87 ppm) PL
4.12 Item 21.
Procedure
WARNING Install a new xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL 9.20 Item
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 2.
customer supply while performing tasks that do not need electricity. Electricity can If the fault continues, install a new HVPS, PL 1.10 Item 5.
Add component code 09-063 transfer corotron. Press start. Time out after 3 seconds. The
If you were directed from IQ8 Defect RAP, continue below. If the following checks do not
display for code 09-060 is Low.
resolve the image quality problem, return to IQ3 Xerographic RAP.
Y N
NOTE: The following are the only values that can be measured from the HVPS. Go to the Flag 2. Check the transfer corotron harness for short circuit to ground, GP 7.
• Charge scorotron grid, -425V +/- 21V The transfer corotron harness and connectors are good.
Y N
• The two terminals identified as G are the same output.
Install a new transfer / detack harness, (32-38 ppm) PL 9.22 Item 9, (45-87 ppm) PL
• Registration chute bias, -490V +/- 25V 9.20 Item 9.
• The two terminals identified as CB are the same output.
• Developer bias, -370V +20V / -50V Install a new transfer / detack corotron, (32-38 ppm) PL 9.22 Item 8, (45-87 ppm) PL 9.20
Item 8.
NOTE: The charge, transfer and detack corotron have 47k Ohms arc suppression resistors If the fault continues, install a new HVPS PL 1.10 Item 5.
within their harnesses.
Check that the F1 surface mounted fuse on the IOT PWB is good. Refer to OF7 IOT PWB Add component code 09-064 detack corotron. Press start. Time out after 3 seconds. The dis-
Diagnostics RAP, for the location of the F1 surface mounted fuse. The surface mounted play for code 09-060 is low.
fuse is good. Y N
Go to Flag 2. Check the detack corotron harness for short circuit to ground, GP 7. The
detack corotron harness and connectors are good.
A
A
Y N
Install a new transfer / detack harness, (32-38 ppm), PL 9.22 Item 9, (45-87), PL
9.20 Item 9. Transfer corotron connector
On the 32-38 ppm machine, install a new transfer / detack corotron, PL 9.22 Item 8. On
the 45-87 ppm machine, install a new short paper path assembly, PL 9.20 Item 3. Detack corotron connector
If the fault continues, install a new HVPS PL 1.10 Item 5.
Add component code 09-065 registration chute bias. Press start. Time out after 90 seconds. Charge Grid connector. The two
The display for code 09-060 is low. terminals identified as G are the
Y N same output.
Install a new HVPS PL 1.10 Item 5.
Add component code 09-066 developer bias. Press start. Time out after 3 seconds. The dis-
play for code 09-060 is low.
Y N Charge scorotron connector
Go to Flag 3. Check the developer bias harness for short circuit to ground, GP 7. The
developer harness and connectors are good.
Y N P/J55
Install a new developer bias harness, (32-55 ppm) PL 9.17 Item 6, (65-87 ppm) PL
9.15 Item 6. Developer bias connector
Install a new HVPS PL 1.10 Item 5.

Registration and transfer chute bias
connector. The two terminals identi-
Complete SCP 6 Final Actions. fied as CB are the same output.

Transfer corotron connector Registration guide
Detack corotron connector
Halo guide
Charge Grid connector. The

two terminals identified as G
are the same output.
Charge scorotron connector
P/J55
Developer bias connector
Registration and transfer chute

bias connector. The two termi-
nals identified as CB are the
same output. Registration chute
bias connection
Bias contact
Figure 2 Component location (32-38 ppm) Figure 3 Component location

Developer bias connection

A
09-310, 09-390 Low Toner Sensor Failure RAP • P/J6, IOT PWB.
09-310 The toner cartridge motor continues to dispense toner for a period greater than 12 sec- • 01E +5V Distribution RAP.
onds after the low toner sensor detects that the toner dispense module is full.
09-390 The low toner sensor detects that the toner level is low for a period greater than 70 sec- • Low toner sensor, (32-55 ppm) PL 9.17 Item 5. (65-87 ppm) PL 9.15 Item 5.
onds after toner cartridge motor start. • Developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2.
Initial Actions 1.10 Item 2.
Figure 1. Ensure the toner cartridge is not empty. If the toner cartridge is empty, install a new
toner cartridge, (32-55 ppm) PL 9.17 Item 4, (65-87 ppm) PL 9.15 Item 4. The fault may be intermittent, due to toner bridging inside the toner cartridge. Install a new
toner cartridge, (32-55 ppm) PL 9.17 Item 4, (65-87 ppm) PL 9.15 Item 4.
Check the image quality and complete SCP 6 Final Actions.
Procedure
NOTE: The door interlock switch must be cheated when checking +24V components.
NOTE: The toner cartridge motor will time out after 5 seconds.
Cheat the door interlock switch. Enter dC330 code 09-045 toner cartridge motor, MOT09-045.
Press start. Observe the toner cartridge. The toner cartridge rotates.
Y N
The motor runs.
Y N
• Figure 2.
• P/J6, IOT PWB.
• 01G +24V Distribution RAP
• Toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item
1.
• Developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2.
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed,
PL 1.10 Item 2. Toner cartridge
drive gears Toner cartridge
PJ93
Figure 1 and Figure 2. Check the toner dispense drive gears.
If necessary install a new toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87
Enter dC330 code 09-040 toner dispense motor and add the code 09-310 low toner sensor,
Q09-310. Press Start.
NOTE: It may necessary to enter the codes several times to ensure that the toner dispense
motor does actuate and deactuate the low toner sensor. It may be necessary to make several
copies to prevent over toning the developer.
The display changes from high to low or low to high.

Y N
• Figure 2.
A
Toner cartridge
drive gears
Toner cartridge motor

MOT 09-045
Toner dispense motor

MOT 09-040 In-line connector PJ75
Low toner sensor
Q09-310

09-341, 09-342 Scorotron Cleaning Failure RAP
09-341 The scorotron cleaning routine has failed to complete.
09-342 A scorotron cleaning warning detected.
Initial Actions Scorotron cleaner motor

• Check that the xerographic module is correctly installed.
• Check the scorotron cleaner drive coupling, Figure 1.
Procedure
Enter dC330 code 09-071 or 09-072 scorotron cleaner motor. A clicking sound is heard.
Y N
• P/J64, IOT PWB.
• Main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1. Drive
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL coupling
1.10 Item 2.
Enter dC330 code 09-070 scorotron cleaner home sensor, Figure 2. Press Start. Enter dC330
code 09-071 or 09-072 scorotron motor. Actuate the sensor by entering the appropriate code.
Y N
NOTE: The scorotron cleaner home sensor is a magnetic reed switch.
• P/J64, IOT PWB.

• Scorotron cleaner home sensor, (45-55 ppm) PL 4.17 Item 16, (65-87 ppm) PL 4.12
Item 19. Scorotron cleaner home sensor
1.10 Item 2. Figure 1 Component location
The fault may be intermittent, perform the following:

• Check the wiring, GP 7. Repair if necessary, REP 1.2.
• Ensure that P/J64 is correctly and securely connected.

09-345, 09-346 Transfer / Detack Cleaning Failure RAP
09-345 The transfer / detack cleaning routine has failed to complete. The home sensor is not
detected.
09-346 A transfer / detack cleaning warning detected. Home sensor detected, but may not be
cleaning the full length of the wires.
Initial Actions
• Check that the transfer / detack corotron is installed correctly.
• Check the cleaner drive coupling under the transfer / detack corotron for damage and it
moves freely.
• Check the transfer / detack cleaner drive shaft, Figure 1.
• Check the transfer / detack home sensor actuator is not damaged.
Procedure
Enter dC330 code 09-074 transfer / detack stall sensor. Press Start.
Enter dC330 code 09-075 transfer / detack cleaner motor. Press Start.
When the motor reaches the end of its travel, the stall sensor will go high / low. The motor
runs and the stall sensor goes high / low.
Y N
• P/J65, IOT PWB.
• Transfer / detack motor (45-87 ppm), Figure 1, part of PL 10.25 Item 1.
1.10 Item 2.
Remove the transfer / detack corotron. Enter dC330 code 09-073 transfer / detack cleaner
home sensor, Figure 1. Press Start. Manually actuate the sensor The display changes.
Y N
• P/J65, IOT PWB.
• Transfer / detack cleaner home sensor, (45-87 ppm), Figure 1, part of PL 10.25 Item
1
1.10 Item 2.
A
09-341, 09-342, 09-345, 09-346 2-238 WorkCentre 5687 Family
A
The fault can be intermittent, perform the following:
• Check for binding of the transfer / detack cleaner as it moves up and down the corotron
shield. part of PL 10.25 Item 1.
• Ensure that P/J65 on the IOT PWB is connected correctly.
• Check for toner contamination on the front end of the short paper path. With the corotron
removed, clean the contaminated area. Remove and clean the transfer / detack cleaner
home sensor.
Drive shaft
Transfer / detack cleaner motor Cleaner transport Transfer / detack

MOT09-043 drive coupling
cleaner home sensor
Q09-070

A
09-350 Erase Lamp Failure RAP The fault may be intermittent. Perform the steps that follow:
• Check the wiring, GP 7 between P/J41 and P/J17 on the LVPS.
09-350 The photoreceptor erase lamp has failed. • Ensure that the P/Js are correctly and securely connected.
• Malfunction of the following associated circuits can cause 09-350 faults.
Procedure
– The inverter paper path and Inverter nip solenoid, go to 10-120, 10-121, 10-126 IOT
NOTE: The xerographic module must be in the machine for the lamp to illuminate. Exit Sensor RAP.
– The vacuum transport fan and Registration clutch, go to 10-101A, 10-102A, 10-103A
CAUTION
Lead Edge Late to Fuser Exit Sensor RAP.
Do not illuminate the erase lamp for an extended length of time as this may cause damage to
the xerographic drum.
Cheat the door interlock switch. Enter dC330 code 09-022, photoreceptor erase lamp. Press
start. Figure 1. Observe the erase lamp. All the LEDs of the erase lamp are lit.
Y N
Some of the LEDs of the erase lamp are lit.
Y N
Go to Flag 1. +24V is available at P/J17 pin 1 on the LVPS.
Y N
Go to Flag 2. +24V is available at P/J41 pin 1.

Y N
Go to Flag 1. Check the inline fuse. The fuse is good. P/J41
Y N Erase lamp
Install a new fuse, GP 7, PL 1.10 Item 9.
If the fuse blows again, go to 01G Fused Distribution Check.
Go to 01G +24V Distribution RAP.
Go to Flag 3. +13V is available at P/J5 pin 14.

Y N
NOTE: To gain access to the erase lamp wiring, remove the main drive module,
(32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1.
Check the wiring, GP 7, from the in-line fuse to P/J41, pin 2. The wiring is
good.
Y N
Repair the wiring.

• Check that the connector PJ41 is located correctly in the IOT frame, Fig-
ure 1.
• Install a new erase lamp, (32-38 ppm) PL 9.22 Item 1, (45-87 ppm) PL
9.20 Item 1.
Erase lamp
1.10 Item 2.
Install a new erase lamp, (32-38 ppm) PL 9.22 Item 1, (45-87 ppm) PL 9.20 Item 1. Figure 1 Component location
A
09-360, 09-361, 09-362, 09-363 Toner Concentration Sensor
Failure RAP
09-360 The toner concentration sensor has registered a reading outside the range, +0.75V to
+4.55V for three consecutive sheets.
09-361 The toner concentration sensor is reading high. This indicates that the toner concentra-
tion (TC) is low.
09-362 The toner concentration sensor is reading low. This indicates that the toner concentra-
tion (TC) is high.
09-363 This code is generated by the following factors:

• The developer is not positioned correctly against the xerographic module.
• The toner concentration is low.
• The machine is being installed.
• On the fifth consecutive occurrence.
GUI message - TONER CONTROL FAILURE
Initial Actions
• Check developer roll area for toner and bead contamination. If necessary, go to IQ1
Image Quality Entry RAP.
• If 09-360 fault, enter dC131 location 09-115, sensor failure lockout flag. Check that it is
set to ‘0’. If set at ‘1’ the toner dispense motor will not run.
• If 09-361 fault, enter dC131 location 09-001 TC lockout low. Check that it is set to ‘0’. If
set at ‘1’ the toner dispense motor will not run.
– Check that when the xerographic module latch is in the locked position, the devel-
oper module is correctly installed, REP 9.2.
• If 09-362 fault, enter dC131 location 09-276 TC lockout high. Check that it is set to ‘0’. If
set at ‘1’ the toner dispense motor will not run
Initial Procedure
Make 20 prints. If the following three conditions apply, go to the 09-310, 09-390 Low Toner
Sensor Failure RAP. If not continue at the Procedure.
1. The prints or copies are faint.
2. The toner cartridge is not rotating.
Figure 2 Circuit diagram 3. The low toner sensor, 09-310, reading is high.
Procedure
Go to Flag 1 and read the voltage at P/J93 pin 8. The voltage is outside the range of +0.7V
to +4.5V.
Y N
Check the steps that follow:
• Check the wiring, GP 7, between P/J93 to P/J6 on the IOT PWB.
• Refer to the 01B Ground Distribution RAP.
A
A B
• The developer assembly is correctly installed Y N
Install a new toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL
The voltage at P/J93, pin 8, is less than +0.75V. 9.15 Item 1.
Y N
The voltage is greater than +0.7V to +4.5V range. Check the wiring, GP 7. Go to Flag 3. Add the code 09-310, low toner sensor. Energize the components in the following order:
+24V is present at P/J93, pin 2. • 04-010, main drive motor.
Y N
• 09-010, photoreceptor motor.
Disconnect P/J93, Figure 1. +24V is present at the harness end of P/J93, pin 2.
Y N • 09-040, toner dispense motor.
Go to the 01G +24V Distribution RAP. When the toner dispense motor stops, the toner level sensor display value is LOW.
Y N
Install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Go to the 09-310, 09-390 Low Toner Sensor Failure RAP.
Item 2. Perform dC905 TC Sensor Calibration.
Perform the TC increase adjustment.
Go to Flag 5. 0V is available at P/J93, pin 10.
Y N
Go to the 01B 0V Distribution RAP. Check the wiring, GP 7, between P/J6 on the IOT PWB and P/J93 on the developer module,
Figure 1. The wiring is good.
Enter dC131, 09-069, TC sensor control voltage, and record the displayed value. (100 Y N
displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The dis- Repair the wiring.
played value is within 0.2V of the voltage checked at P/J93, pin 9.
Y N Go to Flag 3. +24V is present at P/J93, pin 2.
Disconnect P/J93. Check the voltage at pin 9. The recorded value is within 0.2V Y N
of the voltage checked at P/J93, pin 9. Disconnect P/J93, Figure 1. +24V is present at the harness end of P/J93, pin 2.
Y N Y N
Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wir- Go to the 01G +24V Distribution.
ing is good.
Y N Install a new developer assembly, PL 9.15 Item 2. Perform dC905 TC Sensor Calibration.
Repair the wiring, REP 1.2. Perform the TC increase adjustment.
Go to Flag 5. 0V is available at P/J93 pin 10.
Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, Y N
PL 1.10 Item 2.Perform the TC increase adjustment. Go to the 01B 0V Distribution RAP.
Install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Enter dC131, 09-069, TC sensor control voltage, and record the displayed value. (100 dis-
Item 2. Perform dC905 TC Sensor Calibration. played equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value
is within 0.2V of the voltage checked at P/J93 pin 9.
Enter dC330. Enter the code 04-010, main drive motor. Press start. Add the code 09-040, Y N
toner dispense motor. Press Start. Disconnect P/J93. Check the voltage at pin 9. The displayed value is within 0.2V of
the voltage checked at P/J93 pin 9.
NOTE: The routine 09-040 times out after 5 seconds. Y N
The toner dispense motor runs. Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is
Y N good.
Go to Flag 2. Check MOT09-040. Refer to: Y N
• GP 10 How to Check a Motor. Repair the wiring, REP 1.2. Perform the TC increase adjustment
• P/J6, IOT PWB.
• Go to 01G +24V Distribution RAP. 1.10 Item 2. Perform the TC increase adjustment
• Go to 01B 0V Distribution RAP.
Install new components as necessary: Install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item
Toner dispense module, (35-45 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. 2. Perform dC905 TC Sensor Calibration.
Check the toner dispense drive gears, Figure 1. The gears rotate. Perform the TC reduction adjustment.
B
If the 09-360 is intermittent and causes the message Machine unavailable. Perform OF7 IOT
PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.
Perform the TC reduction adjustment.
TC reduction adjustment
1. Enter dC330, code 04-010, main drive motor; code 09-010, photoreceptor motor; 09-066,
developer bias.
2. Start the routine. The start will have to be pressed every 5 seconds to restart the devel-
oper bias routine.
3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB.
NOTE: The toner concentration cannot be adjusted and maintained by making high area
coverage prints.
4. Run the routine until the monitored voltage is greater than 0.9 volts.
5. Check the image quality.
TC increase adjustment
1. Enter dC330, code 04-010, main drive motor; 09-040, toner dispense motor; 09-045,
toner cartridge motor.
2. Start the routine. The start will have to be pressed every 5 seconds to restart the toner
dispense motor and the toner cartridge routines. P/J93
3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB.
4. Run the routine until the monitored voltage is between 2.2 and 2.8 volts
5. Check the image quality.
TC sensor Q09-360
Toner dispense drive

gears
Toner dispense
motor
MOT 09-040

09-365 Relative Humidity Sensor Failure RAP
09-365 Average humidity reading is out of limits.
Also use this RAP if the relative humidity sensor is suspected of working incorrectly. A faulty
relative humidity sensor can cause image quality problems.
Initial Actions
Procedure
Enter dC330 code 09-365, relative humidity sensor, Q09-365. Press start. Observe the dis-
played state of Q09-365. Figure 1. Open the bypass tray, gently blow on the relative humidity
sensor PWB. Observe again the displayed state of Q09-365. The displayed state has
changed.
Y N
Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present.
Y N
Go to the 01E +5V Distribution RAP.
Go to Flag 1. Check for +5V at P/J46 pin 1. +5V is present.

Y N
Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair wiring as
necessary, REP 1.2.
Install a new relative humidity sensor / ambient temperature sensor, (32-38 ppm) PL 9.22
Item 4, (45-87 ppm) PL 9.20 Item 4.
If the fault continues, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is
installed, PL 1.10 Item 2.
If possible, check the relative humidity of the external environment using a hygrometer. Com-
pare with a reading from the sensor Q09-365. Refer to the NOTE above Table 1. If a hygrome-
ter is not available refer to Table 1 for the approximate expected humidity value. Compare the
expected values with Q09-365. If the value of Q09-365 is very different from the expected
reading.
Install a new relative humidity sensor / ambient temperature sensor, (32-38 ppm) PL 9.22 Item
4, (45-87 ppm) PL 9.20 Item 4.
If the fault continues, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is
If the fault is intermittent, perform the steps that follow:
Figure 2 Circuit diagram • Make sure that the P/Js are correctly and securely connected.

09-360, 09-361, 09-362, 09-363, 09-365 2-244 WorkCentre 5687 Family
NOTE: The actual value is not critical. If the reading from Q09-365 is approximately within the
range indicated in column 4, Table 1, the sensor is good.
Table 1 Relative humidity values

External Average relative Cold machine relative Warm machine relative
environment humidity humidity humidity
Wet 80% 80% 40% to 50%
Ambient 50% 50% 15% to 30%
Dry 10% 10% 1% to 7%
Relative humidity sensor

Q09-365 / ambient tempera-
ture sensor Q09-375
P/J46

09-370 Developer Temperature Sensor Failure RAP
09-370 The average developer temperature reading is out of limits.
Initial Actions
Procedure
Enter dC330 code 09-370, developer temperature sensor Q09-370. Press start. Observe the
displayed state of Q09-370. Remove the xerographic module. Disconnect P/J47, Figure 1.
Cheat the front door interlock. Observe again the displayed state of Q09-370. The displayed
state has changed.
Y N
Y N
Go to Flag 1. Check for +5V at P/J47 pin 3. +5V is present.

Y N
NOTE: To gain access to the wiring, remove the main drive module, (32-55 ppm) PL
4.15 Item 1, (65-87 ppm) PL 4.10 Item 1 and the left hand cover, PL 8.10 Item 3.
Check the wiring between P/J7 on the IOT PWB and P/J47. Repair the wiring as Temperature sensor
Q09-370
necessary, REP 1.2.
Install a new temperature sensor, (32-38 ppm) PL 9.22 Item 5, (45-87 ppm) PL 9.20 Item P/J47
5.
If the fault persists. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is
installed, PL 1.10 Item 2. Figure 1 Component Location
Q09-370 is working correctly. Reconnect P/J47.

• Make sure that the P/Js are correctly and securely connected.

09-375 Ambient Temperature Sensor Failure RAP
09-375 The average ambient temperature is out of limits.
Initial Actions
Reposition P/J46 on the relative humidity sensor / ambient temperature sensor and P/J7 on
the IOT PWB.
Procedure
Enter dC330 code 09-375, ambient temperature sensor, Q09-375. Press start. Observe the Relative humidity sensor
Q09-365 / ambient tempera-
displayed state of Q09-375. Figure 1. Open the left hand door, gently blow on the temperature
ture sensor Q09-375
sensor PWB. Observe again the displayed state of Q09-375. The displayed state has
changed.
Y N
Y N
Go to Flag 1. Disconnect P/J46. Check for +5V at P/J46, pin 1. +5V is present.
Y N P/J46
Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair the wiring
as necessary.
Install a new relative humidity sensor / ambient temperature sensor, (32-38 ppm) PL 9.22
Item 4, (45-87 ppm) PL 9.20 Item 4.
If the fault persists, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is Figure 1 Component location
The ambient temperature sensor is working correctly.

• Make sure that the P/Js are correctly and securely connected, GP 11.

09-380 Waste Toner Door Switch Failure RAP
09-380 The waste toner door switch has detected that the waste toner bottle is missing or the
door is open during run.
Initial Actions
Figure 1. Ensure that the waste toner door is fully closed.
Procedure
Enter dC330 code 09-380 waste toner door switch, S09-380. Press start. Open and close the
waste toner door. The display changes.
Y N
• GP 13 How to Check a Switch. Waste toner door switch
S09-380
• P/J7, IOT PWB.
Install new components as necessary: Waste toner
• Waste toner door switch, (32-55 ppm) PL 4.15 Item 8, (65-87 ppm) PL 4.10 Item 8. door
1.10 Item 2.
• Main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1. Waste toner bottle
Make sure that S09-380 is mounted correctly. Install new components as necessary.

09-399 Incompatible Xerographic Module RAP
09-399 The xerographic module CRUM failed the authorization check.
The authorization check is performed to ensure that the xerographic module installed in the
system is compatible with the current machine configuration and the customer service plan.
Initial Actions
CAUTION
Do not install a new sold xerographic module into a meter service plan machine. This will con-
vert the machine to a sold service plan. But this may not be noticed until the sold xerographic
module has failed and is renewed with a meter xerographic module.
• Check that the xerographic module matches the customer service plan.
• Install a new xerographic module that matches the machine configuration and the cus-
tomer service plan, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL 9.20 Item 2.
Procedure
To check the chosen service plan. Enter Tools Mode:
1. Press the Access A button, (XE has a KEY ICON) and enter the password i.e. (1111).
2. Select: Go To Tools.
Figure 2 Circuit diagram 3. Select: More.
4. Select: Consumable Management.
5. Select: Service Plan.
6. The greyed out icon will indicate the chosen service plan. Refer to Table 1.
NOTE: All new machines are configured to metered. A customer with an unmetered plan
should only have new sold xerographic module.
Table 1 Service plan

Service plan type Service plan description
A Sold - Xerox service agreement does not include the cost of
the xerographic module
B Meter - Xerox service agreement does include the cost of
the xerographic module
C Aftermarket -System will accept non-Xerox and OEM sup-
plied xerographic module with no CRUM
D Not used
NOTE: There is no communication with the CRUM when the system is configured to
aftermarket (3rd party).
To Change the Service Plan Type

• Obtain the machine serial number.
• Enter the Service Plan window in Tools Mode, Figure 1.

09A Photoreceptor Motor RAP
Procedure
Go to the 04A Main Drive Motor and Photoreceptor Motor RAP.
Figure 1 Service plan
• Contact the market region technical specialist for a confirmation number.

• Enter the confirmation number.
• Press Enter.
• Follow the message set to Exit.
• Check that the service plan is correct.
OpCo ID (Market Region) Validation Criteria
The xerographic module will be sold in the following market regions.
• NASG-N - North american solutions group.
• NASG-S - North american solutions group.
• ESG - European solutions group.
• DMO-E - Developing markets east.
• DMO-W - Developing markets west.
For each market region the system will support the xerographic modules configured as indi-
cated by ‘Yes’ in Table 2. e.g. a xerographic module configured as NASG-S will function in the
following machine / market regions: NASG-N, NASG-S and DMO-W.
Xerographic modules configured to ‘world wide’ are for all markets.
The system will not accept a xerographic module that does not match the OpCo ID (market
region) of the system. If there is a mismatch between the system configuration and the OpCo
ID then an incompatible xerographic module message will be displayed on the GUI.
Table 2 OpCo ID (Market region)

Xerographic
module System configuration (Xerox OpCo ID)
NASG-N NASG-S DMO-W DMO-E ESG

NASG-N Yes Yes Yes No No
NASG-S Yes Yes Yes No No
DMO-W Yes Yes Yes No No
DMO-E No No No Yes Yes
ESG No No No Yes Yes
World wide Yes Yes Yes Yes Yes

09-399, 09A 2-250 WorkCentre 5687 Family
09B Waste Toner Full Sensor RAP
Use this RAP if the message ‘waste toner bottle nearly full’ appears, when the waste toner bot-
tle is empty.
The waste toner bottle has the capacity to hold the waste toner from over 100K prints at 6%
average area coverage.
The waste toner sensor is an infrared transmission sensor. The sensor consists of an infrared
emitter on one side of the bottle and an infrared detector on the other side of the bottle.
Initial Actions
• Check if the bottle is full, PL 9.10 Item 1.
• Check for toner contamination around the waste toner full sensor, Figure 1.
Procedure
Use thick black card to manually actuate the sensor. Enter dC330 code 09-350 waste toner full
sensor, Q09-350. Pass the black card between the sensor transmitter and receiver. The dis-
play changes.
Y N
• Figure 1.
• P/J7, IOT PWB.
• Waste toner full sensor, PL 9.10 Item 2.
1.10 Item 2.
The fault may be intermittent. Check that the sensor is located correctly on the support bracket
and on the machine frame. Check for damaged components on the sensor, PL 9.10 Item 2.
Waste toner full sensor
Q09-350

09C Photoreceptor Fan RAP
Use this RAP to check the photoreceptor fan.
NOTE: A faulty photoreceptor fan can cause image quality problems.
Procedure
Ensure that the machine is switched on, GP 14. Check the airflow by holding a piece of paper
over the fan intake, PL 9.25 Item 6. The fan is working.
Y N
Go to Flag 1. Check the photoreceptor fan motor. Refer to GP 10, How to Check a Motor.
• +15V at PJ 42.
• +15V at P/J17.
• Continuity between PJ 42 and P/J17. If necessary repair the harness, REP 1.2.
• Photoreceptor fan, PL 9.25 Item 6.
Ensure that the fan is installed correctly. If the fan in installed correctly air will be drawn into the
air intake. Refer to the OF6 Ozone and Air Systems RAP.
The fault may be intermittent. Go to Flag 1. Check the harness and the connectors, GP 7.

09B, 09C 2-252 WorkCentre 5687 Family
10-101, 10-102, 10-103 Lead Edge Late to Fuser Exit Switch 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit
Entry RAP Switch RAP (32-55 ppm)
10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time
after the registration clutch was energized for a simplex sheet. after the registration clutch was energized for a simplex sheet.
after the registration clutch was energized for a duplex sheet side 1. after the registration clutch was energized for a duplex sheet side 1.
after the registration clutch was energized for a duplex sheet side 2. after the registration clutch was energized for a duplex sheet side 2.
Procedure WARNING
• If the speed of the machine is 32-55 ppm, go to 10-101A, 10-102A, 10-103A Lead Edge Do not touch the fuser while it is hot.
Late to Fuser Exit Switch RAP. Initial Actions
• If the speed of the machine is 65-87 ppm, go to 10-101B, 10-102B, 10-103B Lead Edge
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to 10-101,
Late to Fuser Exit Switch RAP. 10-102, 10-103 Lead Edge Late to Fuser Exit Switch Entry RAP.
• Check for obstructions in the registration transport, Figure 2.
• Check for obstructions in the short paper path assembly, Figure 3.
• Check the stripper fingers on the xerographic module.
• Check for paper in the fuser module.
• Check the fuser stripper fingers for contamination, (32-55 ppm) PL 10.8 Item 4.
• If a 10-101 is caused by paper fed from the bypass tray, check for paper skew.
• If a 10-103 is caused by a skewed sheet on side 2, check the inverter, PL 10.12 Item 1.
Also check the duplex paper path (32-55 ppm) PL 8.22 Item 1. Install new components as
necessary.
• If 10-101 jams, check that all of the HT connectors are pushed fully home on the HVPS.
Procedure
Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch
with a piece of paper, Figure 1. The display changes.
Y N
• Figure 1.
• P/J35, IOT PWB.
• Fuser exit switch, (32-55 ppm) PL 10.8 Item 11.

WorkCentre 5687 Family 2-253 10-101, 10-102, 10-103, 10-101A, 10-102A, 10-103A
A B
• Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL Install new components as necessary:
1.10 Item 2. • Registration sensor, (32-55 ppm) PL 8.15 Item 3.
Enter dC330 code 10-065 vacuum transport fan, MOT10-065. Figure 3. Press Start, The fan
1.10 Item 2.
runs.
Y N
Check the following components, refer to GP 7:
• Registration roll, PL 8.15 Item 9.
• Roll assembly on the short paper path assembly, PL 10.25 Item 1.
• Figure 3.
• Check the detack corotron and the connection to the HVPS. Refer to 09-060 HVPS Fault
• P/J5, IOT PWB.
RAP
• P/J17, LVPS.
• The drive gear on the fuser module, (32-55 ppm) PL 10.8 Item 1.
• The fuser drive gear on the main drives module, (32-55 ppm) PL 4.17 Item 10.
• Fuser web motor and the fuser web, 10A Fuser Web Motor RAP.
Install new components as necessary: contamination. Refer to the replacement procedure in REP 8.5.
• Short paper path assembly, PL 10.25 Item 1.
1.10 Item 2.
Enter dC330 code 04-010 main drive motor. Press Start. Add code 08-070 registration clutch,
CL08-070. Press Start.
NOTE: The clutch will switch off after 5 seconds.
The jam clearance knob 4c, PL 8.15 Item 10, rotates.

Y N
• P/J5, IOT PWB.
• P/J17, LVPS.
1.10 Item 2.
Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Manually actuate the sen-
sor Figure 2. The display changes.
Y N
• Figure 2.
• P/J5, IOT PWB.
B
10-101A, 10-102A, 10-103A 2-254 WorkCentre 5687 Family
Registration rolls
Registration sensor
Q08-150
Fuser exit switch

S10-100
Registration clutch
CL08-070

WorkCentre 5687 Family 2-255 10-101A, 10-102A, 10-103A
Transfer / detack corotron
Transport rolls
Vacuum transport fan

MOT10-065

10-101A, 10-102A, 10-103A 2-256 WorkCentre 5687 Family
A
10-101B, 10-102B, 10-103B Lead Edge Late to Fuser Exit • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
1.10 Item 2.
Switch RAP (65- 87 ppm)
Enter dC330 code 10-065 vacuum transport fan, MOT10-065. Figure 3. Press Start, The fan
10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time
runs.
after the registration clutch was energized for a simplex sheet.
Y N
10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time
after the registration clutch was energized for a duplex sheet side 1. • GP 10 How to Check a Motor.
• Figure 3.
10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time • P/J5, IOT PWB.
after the registration clutch was energized for a duplex sheet side 2. • P/J17, LVPS.
WARNING
Initial Actions Install new components as necessary:
• Make sure that the correct RAP is used. To identify the correct RAP to use, go to 10-101, • Short paper path assembly, PL 10.25 Item 1.
10-102, 10-103 Lead Edge Late to Fuser Exit Switch Entry RAP.
1.10 Item 2.
• Check for obstructions in the registration transport, Figure 2.
• Check for obstructions in the short paper path assembly, Figure 3. Enter dC330 code 04-010 main drive motor. Press Start. Add code 08-070 registration clutch,
• Check that the short paper path assembly latches without excessive force, PL 10.25 Item CL08-070. Press Start.
NOTE: The clutch will switch off after 5 seconds.
• Check the stripper fingers on the xerographic module.
The jam clearance knob 4c, PL 8.17 Item 10, rotates.
• Check for paper in the fuser module.
Y N
• Check the fuser stripper fingers for contamination, (65-87 ppm) PL 10.10 Item 4.
• If a 10-101 is caused by paper fed from the bypass tray, check for paper skew.
• If a 10-103 is caused by a skewed sheet on side 2, check the inverter PL 10.11 Item 23.
• P/J5, IOT PWB.
Also check the duplex paper path (65-87 ppm) PL 8.20 Item 1. Install new components as
necessary. • P/J17, LVPS.
• If 10-101 jams, check that all of the HT connectors are pushed fully home on the HVPS. • Fuse, PL 1.10 Item 9, GP 7.
Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
with a piece of paper, Figure 1. The display changes. 1.10 Item 2.
Y N
Go to Flag 1. Check S10-100. Refer to: Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Manually actuate the sen-
• GP 13 How to Check a Switch. sor with a piece of paper, Figure 2. The display changes.
• Figure 1. Y N
• P/J35, IOT PWB.
• Figure 2.
• P/J16, IOT PWB.
• Fuser exit switch, (65-87 ppm) PL 10.10 Item 11
A B

WorkCentre 5687 Family 2-257 10-101B, 10-102B, 10-103B
B
1.10 Item 2.

• Registration roll, (65-87 ppm) PL 8.17 Item 9.
• Roll assembly on the short paper path assembly, PL 10.25 Item 1.
• Check the detack corotron and the connection to the HVPS. Refer to 09-060 HVPS Fault
RAP
• The drive gear on the fuser module, (65-87 ppm) PL 10.10 Item 1.
• The fuser drive gear on the main drives module, (65-87 ppm) PL 4.12 Item 10.
Fuser exit switch

S10-100

10-101B, 10-102B, 10-103B 2-258 WorkCentre 5687 Family
Transfer / detack corotron
Registration nip rolls
Transport rolls
Vacuum transport fan

MOT10-065

Registration clutch Registration sensor
CL08-070 Q08-150

WorkCentre 5687 Family 2-259 10-101B, 10-102B, 10-103B

10-101B, 10-102B, 10-103B 2-260 WorkCentre 5687 Family
A
10-107, 10-108, 10-109, 10-110 Trail Edge Late from Fuser Install new components as necessary:
• Fuser exit switch, (32-55 ppm) PL 10.8 Item 11 or (65-87 ppm) PL 10.10 Item 11
Exit Switch RAP
10-107 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct 1.10 Item 2.
time after the trail edge at the registration sensor, for a simplex non inverted sheet.
Enter dC330 code 10-045 inverter path solenoid, SOL10-045. Press Start. The solenoid
10-108 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct energized.
time after the trail edge at the registration sensor, for a simplex inverted sheet. Y N
10-109 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct • GP 12 How to Check a Solenoid or Clutch.
time after the trail edge at the registration sensor, for a duplex sheet side 1. • (32-55 ppm) Figure 2.
(65-87 ppm) Figure 1.
10-110 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct
time after the trail edge at the registration sensor, for a duplex sheet side 2. • P/J5, IOT PWB
• P/J17, LVPS.
WARNING • Fuse, PL 1.10 Item 9, GP 7.
Do not touch the fuser while it is hot. • 01G +24V Distribution RAP.
• Check that the paper size information in the UI matches the paper used in the paper trays Install new components as necessary:
and the bypass tray. • Inverter path solenoid, PL 10.11 Item 14.
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
• Check that the short paper path assembly latches without excessive force, PL 10.25 Item 1.10 Item 2.
• Check for paper in the fuser module. Enter dC330 code 10-030 inverter motor, MOT 10-030. Press start. The jam clearance knob,
2B, PL 10.15 Item 13, is stationary and the motor can be heard.
• Check the fuser stripper fingers for contamination, (32-55 ppm) PL 10.8 Item 4, (65-87
Y N
The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise.
• Check the inverter upper baffle assembly, (65-87 ppm) Figure 1, (32-55 ppm) Figure 2. Y N
• Check the entrance to the output device and the alignment of the device. Go to Flag 3. Check MOT10-030. Refer to:
If a OCT is used, check for sticking fingers at the exit to the output tray, REP 12.1. • GP 10 How to Check a Motor.
• P/J4, IOT PWB.
Procedure • P/J45, P/J55 inverter motor driver PWB
WARNING • 01G +24V Distribution RAP.
Take care during this procedure. Motors will become hot during normal operation. • 01E +5V Distribution RAP.
Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch • Inverter motor, PL 10.11 Item 11.
with a piece of paper. The display changes. • Inverter motor driver PWB, PL 10.11 Item 22.
Y N
PL 1.10 Item 2.
• (32-55 ppm) Figure 2. Install a new inverter motor driver PWB, PL 10.11 Item 22.
(65-87) Figure 1.
• P/J35, IOT PWB. Check the following components, refer to GP 7:
• 01D +3.3V Distribution RAP. • The drive gear on the fuser module, PL 10.10 Item 1.
• 01B 0V Distribution RAP. • The fuser drive gear on the main drives module, (32-55 ppm) PL 4.17 Item 10, (65-87
A

• Drives between inverter and the main drives module, PL 10.15.
• Post fuser exit roller, PL 10.12 Item 9.
NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the
inverter assembly. This can cause severe ripple on the trail edge of A3 (11x17 inch) sheet
and paper jams.
• Upper baffle, (32-55 ppm) PL 10.12 Item 23, (65-87 ppm) PL 10.12 Item 22.
• Baffle guide, PL 10.13 Item 3.
Fuser exit switch

S10-100
Inverter path solenoid

Upper baffle
SOL10-045
Fuser exit switch

S10-100

Upper baffle SOL10-045


10-120, 10-121, 10-126 IOT Exit Sensor RAP Procedure
10-120 The lead edge of the paper failed to reach the IOT exit sensor within the correct time
WARNING
after the trail edge at the fuser exit switch for an inverted sheet. Take care during this procedure. Motors will become hot during normal operation.
NOTE: Ensure that the door interlock switch is cheated when checking +24V components.
10-121 The lead edge of the paper failed to reach the IOT exit sensor within the correct time
after the trail edge at the fuser exit switch for an non inverted sheet. Enter dC330 code 10-120 IOT exit sensor, Q10-120. Press Start. Manually actuate the sensor.
10-126 The trail edge of the paper failed to clear the IOT exit sensor within the correct time. Y N
WARNING • GP 11 How to Check a Sensor.
Do not touch the fuser while it is hot. • (32-38 ppm) Figure 1.
Initial Actions (65-87 ppm) Figure 2.
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • P/J5, IOT PWB.
NOTE: If the fault occurs only with heavy weight paper of 120 gsm (32 lb.) or greater that
are being inverted. Then Enter the Tools Mode and Stock Settings. Change the stock type
to heavyweight for the respective tray. If the problem persists, perform the RAP. Install new components as necessary:
• IOT exit sensor, PL 10.11 Item 13.
• Check for obstructions in the inverter area, (32-55 ppm) Figure 1, (65-87 ppm) Figure 2.
• Check the upper and lower gravity fingers in the inverter, Figure 3, GP 7.
1.10 Item 2.
• Check for obstructions in the exit area.
• Check that the output device is parallel to the machine. Refer to the appropriate adjust- Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid ener-
ment: gises.
– ADJ 11.2-110 Machine to 2K LCSS Alignment Y N
– ADJ 11.1-170 Machine to HCSS BM Alignment
• 32-55 ppm Only. For 10-126 faults. If the machine has a OCT, make sure that the OCT
fingers are installed correctly. Refer to REP 12.1. • (32-55 ppm) Figure 1.
• For 10-126 faults. If the paper jam is at the entrance to the output device. Go to the rele- (65-87 ppm) Figure 2.
vant output device copy damage RAP: • P/J5, IOT PWB.
– 11G-120 Copy Damage in the 1K LCSS RAP. • P/J17, LVPS.
– 11H-110 Copy Damage in the 2K LCSS RAP • Fuse, PL 1.10 Item 9, GP 7.
– 11G-170 Copy Damage in the HCSS BM RAP. • 01G +24V Distribution RAP.
• For 10-126 faults. If the paper jam is at the entrance to the output device and the output • 01B 0V Distribution RAP.
device fails to initialize after the front door is closed. Go to the relevant output device ini- Install new components as necessary:
tialization RAP. • Inverter nip solenoid, PL 10.11 Item 6.
– 11B-120 1K LCSS Initialization Failure RAP. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
– 11C-110 2K LCSS Initialization Failure RAP. 1.10 Item 2.
– 11B-170 HCSS BM Initialization Failure RAP.
• If the fault is caused by a multifeed of sheets, go to OF8 Multifeed RAP. Enter dC330 code 10-045 inverter path solenoid, SOL 10-045. Press Start. The solenoid
energizes.
Y N
Go to Flag 3. Check SOL 10-045. Refer to:
• (32-55 ppm) Figure 1.
(65-87 ppm) Figure 2.
• P/J5, IOT PWB
• P/J17, LVPS.
A
A
1.10 Item 2.
Enter dC330 code 10-030 inverter motor, MOT10-030. Press Start. The jam clearance knob,
Y N
Y N
Go to Flag 4. Check MOT10-030. Refer to: Fuser exit switch
• GP 10 How to Check a Motor. S10-100
• P/J4, IOT PWB
• P/J45, P/J55 SOL10-045
• 01E +5V Distribution RAP. IOT exit sensor
• 01B 0V Distribution RAP. Q10-120
Install new components as necessary: Inverter nip solenoid
SOL10-050
PL 1.10 Item 2.
Install a new inverter motor driver PWB, PL 10.11 Item 22.

Figure 1 Component location 32-55 ppm
• Upper baffle, (32-55 ppm) PL 10.12 Item 23, (65-87 ppm) PL 10.12 Item 22.
• Double exit nip roll, PL 10.11 Item 8.
• Exit shaft assembly, PL 10.13 Item 4.
• Nip split shaft assembly, PL 10.11 Item 4.
• The drive gear on the fuser module, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL 10.10
Item 1.
• The fuser drive gear on the main drives module, (32-55 ppm) PL 4.17 Item 10, (65-87
• Check the IOT exit sensor mounting bracket on the nip roll guide, PL 10.11 Item 10. The
bracket holds the IOT exit sensor in the correct position, PL 10.11 Item 13.

Fuser exit switch
S10-100 Inverter path solenoid
SOL10-045
Inverter nip solenoid

IOT exit sensor SOL10-050
Q10-120
5 Upper gravity
fingers
4 Lower gravity fingers


10-132, 10-133, 10-134 Lead Edge Late to Inverter Sensor Y N
RAP (65-87 ppm) • GP 11. How to Check a Sensor.
10-132 The lead edge of the paper failed to actuate the inverter sensor within the correct time
• Figure 2.
after the fuser exit switch is made, for a simplex sheet.
• P/J61, IOT PWB
10-133 The lead edge of the paper failed to actuate the inverter sensor within the correct time • 01E +5V Distribution RAP.
after the fuser exit switch is made, for a duplex 1 sheet. • 01B 0V Distribution RAP.
10-134 The lead edge of the paper failed to actuate the inverter sensor within the correct time
• Inverter sensor, PL 10.12 Item 19.
after the fuser exit switch is made, for a duplex 2 sheet.
1.10 Item 2.
WARNING
Do not touch the fuser while it is hot. Check the following components, refer to GP 7:
Initial Actions • The drive gear on the fuser module, PL 10.10 Item 1.
• Check that the paper size information in the UI matches the paper used in the paper trays • The fuser drive gear on the main drives module, PL 4.12 Item 10.
and the bypass tray. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP.
• Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • Drives between inverter and the main drives module, PL 10.15.
• Check that the short paper path assembly latches without excessive force, PL 10.25 Item • Post fuser exit roller, PL 10.12 Item 9.
• Check for paper in the fuser module. NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the
inverter assembly. This can cause severe ripple on the trail edge of A3 (11x17 inch) sheet
• Check the fuser stripper fingers for contamination, PL 10.10 Item 4.
and paper jams.
• Check the inverter upper baffle assembly, Figure 1.
• Upper baffle, PL 10.12 Item 22.
Procedure • Baffle guide, PL 10.13 Item 3.
WARNING
Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch
with a piece of paper. The display changes.
Y N
• Figure 1.
• P/J35, IOT PWB.
• Fuser exit switch, PL 10.10 Item 11.
1.10 Item 2.
Enter dC330 sensor code 10-105 inverter sensor, Q10-105. Press Start. Manually actuate the
sensor with a piece of paper. The display changes.

Fuser exit switch
S10-100
Upper baffle

Inverter sensor
Q10-105
Inverter nip split solenoid

SOL10-055

A
10-135, 10-136, 10-137, 10-138 Trail edge Late from Inverter Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid ener-
gises.
Sensor RAP Y N
10-135 The trail edge of the paper failed to de-actuate the inverter sensor within the correct
time, for a simplex non invert sheet. • GP 12 How to Check a Solenoid or Clutch.
• Figure 1.
10-136 The trail edge of the paper failed to de-actuate the inverter sensor within the correct • P/J5, IOT PWB.
time, for a simplex inverted sheet. • P/J17, LVPS.
10-137 The trail edge of the paper failed to de-actuate the inverter sensor within the correct
time, for a duplex sheet side 1. • 01G +24V Distribution RAP.
10-138 The trail edge of the paper failed to de-actuate the inverter sensor within the correct Install new components as necessary:
time, for a duplex sheet side 2. • Inverter nip solenoid, PL 10.11 Item 6.
WARNING 1.10 Item 2.
Initial Actions Enter dC330 code 10-045 inverter path solenoid, SOL 10-045. Press Start. The solenoid
energizes.
Y N
NOTE: If the fault occurs only with heavy weight paper of 120 gsm (32 lb.) or greater that Go to Flag 3. Check SOL 10-045. Refer to:
are being inverted, enter the Tools Mode and Stock Settings. Change the stock type to • GP 12 How to Check a Solenoid or Clutch.
heavyweight for the appropriate tray. If the problem persists, perform the procedure in this • Figure 1.
RAP.
• P/J5, IOT PWB
• Check for obstructions in the inverter area, Figure 1. • P/J17, LVPS.
• Check the upper and lower gravity fingers in the inverter, Figure 3, GP 7. • Fuse, PL 1.10 Item 9, GP 7.
• Check for obstructions in the exit area. • 01G +24V Distribution RAP.
• If the fault is caused by a multifeed of sheets, go to OF8 Multifeed RAP. • 01B 0V Distribution RAP.
Procedure • Inverter path solenoid, PL 10.11 Item 14.
WARNING • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
Take care during this procedure. Motors will become hot during normal operation. 1.10 Item 2.
NOTE: Ensure that the door interlock switch is cheated when checking +24V components. Enter dC330 code 10-055 tri-roll nip split solenoid, SOL 10-055. Press Start. The solenoid
energizes.
Enter dC330 code 10-105 inverter sensor, Q10-105. Press Start. Manually actuate the sensor.
Y N
Go to Flag 5. Check SOL 10-055. Refer to:
Y N
• Figure 3.
• P/J61, IOT PWB
• Figure 3.
• P/J17, LVPS.
• P/J61, IOT PWB.
• Inverter sensor, PL 10.12 Item 19.
• Tri-roll nip split solenoid, PL 10.14 Item 1.
1.10 Item 2.
A B
B
1.10 Item 2.
Enter dC330 code 10-030 inverter motor, MOT10-030. Press Start. The jam clearance knob,
Y N
Y N
• P/J4, IOT PWB
• P/J45, P/J55
• Inverter motor driver PWB, PL 10.11 Item 22. SOL10-045
PL 1.10 Item 2.
Install a new inverter motor driver PWB, PL 10.11 Item 22. Inverter nip solenoid
SOL10-050
• Upper baffle, (65-87ppm) PL 10.12 Item 22, (32-55ppm) PL 10.12 Item 23.
• Double exit nip rolls, PL 10.11 Item 8.
• Exit shaft assembly, PL 10.13 Item 4. Figure 1 Component location
• Nip split shaft assembly, PL 10.11 Item 4.
• The drive gear on the fuser module, PL 10.10 Item 1.
• The fuser drive gear on the main drives module, PL 4.12 Item 10.

Inverter sensor
Q10-105
Inverter nip split solenoid

SOL10-055
Figure 3 Inverter assembly
5 Upper gravity
fingers
4 Lower gravity fingers


A
10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-360, 10- Before new components are installed, use the machine resident diskette to restore the
NVM values to default.
380 Fuser Over Temperature RAP Install new components as necessary:
10-315 The difference between 2 consecutive thermistor readings exceeds a given value. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL
1.10 Item 2.
10-320 During standby or run mode, the thermistor reading is not within the target temperature • LVPS and base module, PL 1.10 Item 3.
range. • Fuser Module, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL 10.10 Item 1.
10-321 Over temperature during standby mode, the thermistor reading is not within the target Perform SCP 6 Final Actions.
temperature range
10-323 Over temperature during run mode, the thermistor reading is not within the target tem- Web drive Pin 1
perature range. gear Pin 5
10-340 Fuser temperature sensor A reading monitors above its normal operating temperature.
Pin 6
10-350 The hardware comparator detects a fuser reading greater than 240 degrees centigrade
or a short circuit thermistor.
Pin 8
10-360 Fuser temperature sensor B reading is greater than the normal operating temperature.
Pin 7
10-380 The fuser delta value between the temperature sensors A and B is to high. Pin 2
WARNING Pin 9
Do not touch the fuser while it is hot. Pin 3
Initial Actions
Pin 4 Pin 10
• If a number of 10-321 fault codes, are in the fault history. Check if the customer has been
running transparency jobs of nominal papers at card stock settings. This fault can be gen-
erated when the temperature changes between the standby and run. This is a normal
function of the machine and should not effect the customer operation. PJ100
• Check that the fuser temperature NVM settings in dC131, are set to default. Refer to NVM
location 10-028 though to 10-061 and location 08-282 through to 08-295. Ensure that the
values are set to the default level. If the values are not at default then, 10-320, 10-321,
10-340 and 10-360 may appear in the fault log. Use the machine resident diskette to
restore the NVM values to default. CRUM
• Check the fuser module connector, Figure 1. Fuser drive
gear
• Check the fuser connector assembly, Figure 2.
Procedure Figure 1 Component location

Switch off the machine, then switch on the machine, GP 14. The display shows Ready to
Copy.
Y N
Refer to Figure 3. Go to Flag 1. The voltage at the temperature sensors A and B should
be 2.9 volts when the sensors are cold. In standby mode the voltage should be 0.78 to
0.98 volts. Refer to:
• P/J35, IOT PWB.
A
Pin 5
Pin 6
LVPS
Pin 8
Pin 1
Pin 7
Pin 2
Pin 3 Pin 9
Pin 4 Pin 10
P/J100
IOT PWB
PJ24
HVPS

WorkCentre 5687 Family 2-275 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-
IOT PWB
HVPS PJ24


WorkCentre 5687 Family 2-277 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-
10-322, 10-324, 10-325, 10-330, 10-370 Fuser Under WARNING
Temperature RAP Take care when measuring AC mains (line) voltage. Electricity can cause death or injury.
NOTE: The voltage will be 100% of the ACL voltage when the machine is switched on from
10-322 Under temperature during standby mode, the thermistor reading is not within the target
cold and pulse between 60% and 100% during standby.
temperature range
Go to Flag 2 and check for ACL at PJ24. Switch on the machine, GP 14. ACL is available at
10-324 under temperature during run mode, the thermistor reading is not within the target tem- PJ24 between pin 1 and 3, and between pin 4 and 6.
perature range Y N
10-325 The fuser control task watchdog timer has not been reset within a specified period.
1.10 Item 2.
10-330 The initial fuser temperature rise was not achieved within 30 seconds from the start of
• If the fault still occurs, install a new LVPS and base module, PL 1.10 Item 3
warm up mode or the standby temperature was not reached within 150 seconds.
10-370 During power save mode, the thermistor reading is not within the target value, after the Go to Flag 1. With the fuser cold, check for +2.9V at pin 1 and at pin 2. +2.9V is available at
both pins.
fuser has cooled to the power save temperature.
Y N
Go to Flag 1. Refer to:
WARNING
• P/J35, IOT PWB.
Initial Actions • 01B 0V Distribution RAP
• If a number of 10-322 fault codes, are in the fault history. Check if the customer has been
running transparency jobs of nominal papers at card stock settings. This fault can be gen- 1.10 Item 2.
erated when the temperature changes between the standby and run. This is a normal
function of the machine and should not effect the customer operation.
• Check that the fuser temperature NVM settings in dC131, are set to default. If the fuser
temperatures are not set to default, 10-322 may appear in the fault log.
Procedure
Switch off the machine GP 14. Remove the fuser module and check the continuity between pin
1 and pin 2 and between pin 3 and pin 4 on the fuser module connector, Figure 1. There is
continuity.
Y N
Install a new fuser module, (32-55 ppm) PL 10.8 Item 1 or (65-87 ppm) PL 10.10 Item 1.
Install the fuser module and disconnect PJ24, (32-38 ppm) Figure 3, (45-87 ppm) Figure 4. Go
to Flag 2 and check for continuity between pin 1 and 3 and between pins 4 and 6 at the har-
ness end. There is continuity.
Y N
Check the fuser connector assembly, Figure 2. If necessary, install a new fuser connector
assembly, (32-55 ppm) PL 4.15 Item 9, (65-87 ppm) PL 4.10 Item 9.
Connect PJ24, (32-38 ppm) Figure 3, (45-87 ppm) Figure 4.

Web drive Pin 1
Pin 5
Pin 5
Pin 6
Pin 6
Pin 7
Pin 7
Pin 2 Pin 8 Pin 1
Pin 2 Pin 8
Pin 9
Pin 3
Pin 10 Pin 3 Pin 9

Pin 4
P/J 100 Pin 4 Pin 10

P/J 100
CRUM
Fuser drive
gear

LVPS
IOT PWB
P/J24 IOT PWB

PJ24
HVPS HVPS
Figure 3 Component location 32-38 ppm Figure 4 Component location 45-87 ppm


10-399 Fuser Authorization Failure RAP 10A Fuser Web Motor RAP
Use this RAP when the fuser web motor is suspected of having failed. Indications of motor fail-
10-399 The fuser CRUM failed the authorization check.
ure are contaminated stripper fingers and fuser roll. This fault may also cause paper jams in
the inverter.
The authorization check is performed to ensure that the fuser installed in the system is compat-
ible with the machine configuration: 50Hz or 60Hz.
WARNING
WARNING Do not touch the fuser while it is hot.
Do not touch the fuser while it is hot. Initial Actions
Procedure • Check the fuser web motor drive coupling, Figure 2.
Install a new Fuser module that matches the machine configuration. • Check the fuser drawer connector, Figure 1.
• Fuser module (32-55 ppm), PL 10.8 Item 1.
• Fuser module (65-87 ppm), PL 10.10 Item 1. Procedure
The web motor does not run continuously. It is pulsed on for multiples of 0.9 seconds duration.
The pulsing of the motor is felt or heard during the print mode.
Enter dC330 code 10-010 fuser web motor, MOT10-010. The movement is very slow (approxi-
mately 0.1 rev per minute). The motor runs.
Y N
• Figure 1.
• P/J154, Main Drives PWB.
• Fuser web motor assembly, (32-55 ppm) PL 4.17 Item 1.
• Fuser web motor assembly, (65-87 ppm) PL 4.12 Item 1.
• Main drives module, (32-55 ppm) PL 4.15 Item 1.
• Main drives module, (65-87 ppm) PL 4.10 Item 1.
1.10 Item 2.

• Drive coupling on the fuser web motor shaft, (65-87 ppm) PL 4.12 Item 1.
• Drive coupling on the fuser web motor shaft, (32-55 ppm) PL 4.17 Item 1.
• Drive coupling on the web assembly, Figure 2.
The life expectancy of the fuser web is the same as the Fuser module. Install new Fuser mod-
ule, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL 10.10 Item 1.

10-399, 10A 2-282 WorkCentre 5687 Family
Fuser drawer
connector
P/J100
Drive coupling for

the web assembly
Fuser drawer
connector
Fuser web motor P/J100
assembly Fuser module
(MOT10-010)
Fuser drive gear


A
11-005-110, 11-006-110, 11-310-110, 11-311-110 Front Refer to:
• 11G-110 2K LCSS PWB Damage RAP.
Tamper Move Failure RAP
11-005-110 Front tamper fails to move to the front position. • P/J312, 2K LCSS PWB.
11-006-110 Front tamper fails to move to the rear position. • 11D-110 2K LCSS Power Distribution RAP.
Repair or install new components as necessary:
11-310-110 Front tamper not at the front home position.
• Tamper assembly, PL 11.16 Item 1.
11-311-110 Front tamper not at the rear home position. • 2K LCSS PWB, PL 11.26 Item 1.
WARNING Enter dC330 code 11-310, actuate the front tamper home sensor. The display changes.
Take care not to topple the LCSS. Y N
The LCSS is unstable when un-docked from the machine. Go to Flag 1. Check the sensor.
Do not show the customer how to un-dock the LCSS. Refer to:
Initial Actions • 11G-110 2K LCSS PWB Damage RAP.
• Figure 1. Check for damage or obstructions that would prevent the tamper assembly from • GP 11 How to Check a Sensor.
operating correctly. If necessary, install a new tamper assembly, PL 11.16 Item 1. • P/J312, 2K LCSS PWB.
• Jams can be caused by removing prints from bin 1 before the machine has finished print- • 11D-110 2K LCSS Power Distribution RAP.
ing. If the tampers are touched while they are moving, they may stall and cause the Repair or install new components as necessary:
machine to shutdown. The resulting shutdown can cause un-clearable jams in the finisher • Front tamper home sensor, PL 11.16 Item 3.
and the tray 3 and tray 4 to paper path interface.
• Jams can also be caused if the tray settings do not match the paper in the trays. Make
sure the tray settings are correct. Perform SCP 6 Final Actions.
• Check the condition and the tension of the front tamper drive belt. Tensioning is achieved
by a spring on the motor, the motor should be free to move. Front tamper home
• If there is a large jam of paper above bin 1 that has obstructed the tampers, this has prob- sensor Q11-310
ably been caused by poorly stacked sets failing to actuate the bin 1 upper level sensor.
– Check the paper for defects that could degrade the tamping operation e.g. curl,
paper condition, buckling or paper type. Refer to IQ1 Image Quality Entry RAP.
– Check the operation of the paddle roll, refer to 11-024-110, 11-025-110 Paddle Roll
Failure RAP.
– Check the operation of the bin 1 upper level sensor, refer to 11-030-110, 11-334-110,
11-335-110, 11-336-110 Bin 1 Movement Failure RAP.
– Refer to the 11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.
– Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP
Switch Settings RAP.
Procedure
NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors.
Front tamper motor
NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state MOT-003 (located at
on the UI. Make sure that the correct sensor or switch is tested. the rear)
Enter dC330, codes 11-003 and 11-005 alternately The front tamper moves between the
home and inboard positions, Figure 1.
Y N
Go to Flag 2. Check the front tamper motor, MOT11-003. Figure 1 Component location

WorkCentre 5687 Family 2-285 11-005-110, 11-006-110, 11-310-110, 11-311-110

11-005-110, 11-006-110, 11-310-110, 11-311-110 2-286 WorkCentre 5687 Family
11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-110 Procedure
Rear Tamper Move Failure RAP NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors.
11-007-110 Rear tamper fails to move to the front position. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state
on the UI. Make sure that the correct sensor or switch is tested.
11-008-110 Rear tamper fails to move to the rear position.
Enter dC330, codes 11-004 and 11-006 alternately. The rear tamper moves between the
11-312-110 Rear tamper is not at the front home position.
Y N
Go to Flag 3. Check the rear tamper motor, MOT11-004.
11-313-110 Rear tamper is not at the rear home position.
Refer to:
11-319-110 Rear tamper is not at the away home position. • 11G-110 2K LCSS PWB Damage RAP.
• GP 10, How to Check a Motor.
NOTE: The away home position is with the rear tamper approximately halfway along it’s travel. • P/J312, 2K LCSS PWB.
WARNING • 11D-110 2K LCSS Power Distribution RAP.
Take care not to topple the LCSS.
• Tamper assembly, PL 11.16 Item 1.
The LCSS is unstable when un-docked from the machine.
Do not show the customer how to un-dock the LCSS.
Initial Actions Enter dC330 code 11-311, actuate the rear tamper home sensor Q11-311. The display
• Figure 1. Check for damage or obstructions that would prevent the tamper assembly from changes.
operating correctly. If necessary, install a new tamper assembly, PL 11.16 Item 1. Y N
• Jams can be caused by removing prints from bin 1 before the machine has finished print- Go to Flag 1 and check Q11-311.
ing. If the tampers are touched while they are moving, they may stall and cause the Refer to:
machine to shutdown. The resulting shutdown can cause un-clearable jams in the finisher • 11G-110 2K LCSS PWB Damage RAP.
and the tray 3 and tray 4 to paper path interface. • GP 11, How to Check a Sensor.
• Jams can also be caused if the tray settings do not match the paper in the trays. Make • P/J312, 2K LCSS PWB.
sure the tray settings are correct.
• 11D-110 2K LCSS Power Distribution RAP.
• Check the condition of the front tamper drive belt and that it is correctly tensioned. Ten-
sioning is achieved by a spring on the motor, the motor should be free to move.
• Rear tamper home sensor, PL 11.16 Item 3.
• If there is a large jam of paper above bin 1 that has obstructed the tampers, this has prob-
ably been caused by poorly stacked sets failing to actuate the bin 1 upper level sensor.
NOTE: The away home position is used for short edge feed small paper. This saves unneces-
sary rear tamper travel.
paper condition, buckling or paper type. Refer to IQ1 Image Quality Entry RAP.
– Check the operation of the paddle roll, refer to 11-024-110, 11-025-110 Paddle Roll Enter dC330, actuate the rear tamper away home sensor Q11-319. The display changes.
Failure RAP. Y N
Go to Flag 2 and check Q11-319.
11-335-110, 11-336-110 Bin 1 Movement Failure RAP. Refer to:
– Refer to the 11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP. • 11G-110 2K LCSS PWB Damage RAP.
– Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP • GP 11, How to Check a Sensor.
Switch Settings RAP. • P/J312, 2K LCSS PWB.
• Rear tamper away home sensor, PL 11.16 Item 3.

WorkCentre 5687 Family 2-287 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-
Rear tamper motor
MOT11-004 (located at
the front)
Rear tamper
away home
sensor
Q11-319
Rear tamper home

sensor
Q11-311

11-007-110, 11-008-110, 11-312-110, 11-313-110, 11- 2-288 WorkCentre 5687 Family

A
11-024-110, 11-025-110 Paddle Roll Failure RAP Enter dC330, code 11-025 and stack the code 11-326, to actuate the paddle roll position sen-
sor Q11-326. The display cycles high/low.
11-024-110 The paddle is not at the home position. Y N
11-025-110 The paddle fails to rotate. Refer to:
NOTE: The paddle is in the home position when the sensor flag is located between the sensor
• GP 11, How to Check a Sensor.
jaws. If a jam occurs in the compiler, bin 1 will not be available.
• Figure 1.
WARNING • P/J314, 2K LCSS PWB.
Take care not to topple the LCSS. • 11D-110 2K LCSS Power Distribution RAP
The LCSS is unstable when un-docked from the machine. Repair or install new components as necessary:
Do not show the customer how to un-dock the LCSS. • Paddle roll position sensor, PL 11.8 Item 11.
Initial Actions • 2K LCSS PWB, PL 11.26 Item 1.
• That there is no paper or other obstructions in the vicinity of the paddle.
• The paddle roll position sensor bracket is holding the sensor in the correct position, i.e. Paddle roll position
the flag is in the middle of the sensor gap and the sensor does not touch any moving com- sensor
ponents. Q11-326
• Check that paper type is set correctly. If heavyweight paper is used but not set in the UI,
the compiler capacity can be exceeded. Refer to 11J-110 Mis-Registration in Stapled Sets
and Non-stapled Sets RAP.
• Check the position of the paddles. With the paddle roll in the home position both sets of
paddles must be within the output cover, if they are not, refer to REP 11.12-110 Paddle
Wheel Shaft Assembly. If any of the paddles are out of alignment to other paddles, install
a new paddle wheel shaft assembly, PL 11.8 Item 4.
• 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Settings
RAP.
Procedure
NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state
Enter dC330, codes 11-024, paddle home position and 11-025, paddle run. The paddle
rotates correctly.
Y N Paddle motor
Go to Flag 2. Check the paddle motor, MOT 11-024. MOT11-024
Refer to:
• Figure 1.
• P/J310, 2K LCSS PWB.
• 11D-110 2K LCSS Power Distribution RAP Figure 1 Component location
• Paddle motor, PL 11.8 Item 10.
A
11-024-110, 11-025-110 2-290 WorkCentre 5687 Family

WorkCentre 5687 Family 2-291 11-024-110, 11-025-110
11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Procedure
Movement Failure RAP NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors.
11-030-110 Bin 1 fails to move. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state
11-334-110 Bin 1 has reached the upper limit of travel.
Remove the 2K LCSS rear cover. Enter dC330 code 11-336, bin 1 motor encoder sensor Q11-
336, slowly rotate the encoder disk by hand. The display changes.
11-335-110 Bin 1 has reached the lower limit of travel.
Y N
11-336-110 Bin 1 is not at the home position.
Refer to:
NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 lower level sensor. See • 11G-110 2K LCSS PWB Damage RAP.
the final actions at the end of the procedure. • GP 11 How to Check a Sensor.
Three sensors and two switches monitor the level of paper in bin 1 and the position of the tray: • P/J304, 2K LCSS PWB.
• The bin 1 upper level sensor, the highest of two sensors that detect the top of the paper • 11D-110 2K LCSS Power Distribution RAP.
stack in bin 1, or the empty bin 1, Figure 1. Repair or install new components as necessary:
• The bin 1 90% full sensor detects when the tray has descended to a position where the • Bin 1 motor encoder sensor Q11-336, PL 11.10 Item 11.
tray is 90% full, Figure 2.
• The bin 1 lower level sensor, the lowest of two sensors that detects when paper is
removed from bin 1, Figure 1. Enter dC330 code 11-033. Bin 1 cycles down and up.
• Bin 1 upper limit switch, S11-334, Figure 2. Y N
• Bin 1 lower limit switch, S11-335, Figure 2. Go to Flag 1. Check the bin 1 elevator motor, MOT11-030.
Refer to:
WARNING • 11G-110 2K LCSS PWB Damage RAP.
Take care not to topple the LCSS. • GP 10 How to Check a Motor.
The LCSS is unstable when un-docked from the machine. • P/J318, 2K LCSS PWB.
Do not show the customer how to un-dock the LCSS. • 11D-110 2K LCSS Power Distribution RAP.
Initial Actions Repair or install new components as necessary:
Perform the following: • Bin 1 elevator motor MOT11-030, PL 11.10 Item 8
• Check for a physical obstruction that would prevent bin 1 from moving, such as an item of • 2K LCSS PWB, PL 11.26 Item 1.
furniture.
• Check that bin 1 is level front to back, if necessary perform ADJ 11.1-110 2K LCSS Bin 1 Figure 1, enter dC330, code 11-332. Actuate the bin 1 upper level sensor Q11-332. The dis-
Level. play changes.
Y N
• Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP
Switch Settings RAP. Go to Flag 4 and check Q11-332.
Refer to:
• Refer to the 11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.
• If there is a large jam of paper above bin 1, this has probably been caused by poorly
stacked sets failing to actuate the bin 1 upper level sensor.
Perform the relevant check:
• If paper is overflowing the tray when it is at the lower limit, check the tray 90% full sensor.
• REP 11.13-110 2K LCSS Un-docking.
• If paper cannot be fed to bin 1 when it is at the highest position, check the bin 1 paper
sensor - low and bin 1 paper sensor - high. Repair or install new components as necessary:
Check the front and rear bin 1 drive belts. If necessary install new components, PL 11.10 Item • Bin 1 upper level sensor Q11-332, PL 11.12 Item 3.
1. • 2K LCSS PWB, PL 11.26 Item 1.
Figure 1, enter dC330, code 11-333. Actuate the bin 1 lower level sensor Q11-333. The dis-
play changes.

A
Y N • 11D-110, 2K LCSS Power Distribution RAP.
Go to Flag 3 and check Q11-333. Repair or install new components as necessary:
Refer to:
• Bin 1 90% full sensor Q11-331, PL 11.10 Item 5.
• P/J314, 2K LCSS PWB. As final actions, check the following sequence of operation:
• 11D-110, 2K LCSS Power Distribution RAP. • When bin 1 is empty and at the top, the bin 1 lower level sensor, Q11-333 is actuated by
• REP 11.13-110 2K LCSS Un-docking. the edge of the tray and the bin 1 upper level sensor, Q11-332 is de-actuated.
Repair or install new components as necessary: • Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated.
• Bin 1 lower level sensor Q11-333, PL 11.12 Item 3. • The motor lowers the tray until the bin 1 upper level sensor, Q11-332 is de-actuated.
• 2K LCSS PWB, PL 11.26 Item 1. • As the tray is lowered to accommodate the increase in stack height, the Bin 1 lower level
sensor, Q11-333 is held actuated by the stack rear edge.
Figure 2. Enter dC330 code 11-334. Actuate the bin 1 upper limit switch, S11-334. The dis- • When the tray is emptied, the tray returns to the home position; the bin 1 lower level sen-
play changes. sor, Q11-333 is de-actuated and the tray is elevated until both the bin 1 lower level sensor,
Y N Q11-333 and bin 1 upper level sensor, Q11-332 are made. The tray is then lowered until
Go to Flag 5 and check S11-334. the bin 1 upper level sensor, Q11-332 is just cleared. In the home position the bin one
Refer to: upper limit switch, S11-334 is also actuated.
Bin 1 lower level sensor
• P/J315, 2K LCSS PWB. Q11-333
• Bin 1 upper limit switch, PL 11.10 Item 3. Bin 1 upper level sensor
• 2K LCSS PWB, PL 11.26 Item 1. Q11-332
Enter dC330 code 11-335, actuate the bin 1 lower limit switch, S11-335. The display
changes.
Y N
Go to Flag 6 and check S11-335.
Refer to:
• 11D-110 2K LCSS Power Generation RAP.
• Bin 1 lower limit switch, PL 11.12 Item 1.
Enter dC330 code 11-331, actuate the bin 1 90% full sensor, Q11-331. The display changes.
Y N
Refer to:
• GP 11 How to Check a Sensor. Figure 1 Component location

Bin 1 upper limit
switch, S11-334.
Bin 1 90% full sensor

Q11-331
Bin 1 motor encoder

sensor Q11-336
Bin 1 elevator motor

MOT11-030
Bin 1 lower limit switch, S11-335.

Figure 4 Circuit diagram.

A
11-043-110, 11-350-110 Hole Punch Operation Failure RAP • GP 11 How to Check a Sensor.
11-043-110 The hole punch fails to perform a punch cycle. • 11D-110 2K LCSS Power Distribution RAP.
11-350-110 The hole punch is not at the home position.
• Punch head home sensor, PL 11.6 Item 1.
WARNING • 2K LCSS PWB, PL 11.26 Item 1.
Enter dC330 code 11-043. The punch cycles.
The LCSS is unstable when un-docked from the machine. Y N
Do not show the customer how to un-dock the LCSS. Go to Flag 3. Check the hole punch motor MOT11-042.
Initial Actions Refer to:
• Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP • 11G-110 2K LCSS PWB Damage RAP.
Switch Settings RAP. • GP 10, How to Check a Motor.
• Check that the hole punch is present and correctly installed. • P/J311, 2K LCSS PWB.
• Check that the punch has not jammed in the down position. This can occur with transpar- • 11D-110 2K LCSS Power Distribution RAP.
encies and labels. Repair or install new components as necessary:
NOTE: The home position of the punch unit is when the cut-out in the actuator is between • Hole punch motor assembly, PL 11.6 Item 2.
the punch head home sensor jaws. • 2K LCSS PWB, PL 11.26 Item 1.
Procedure NOTE: The chad bin collects the pieces of paper cut out by the hole punch. The chad bin level
NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state sensor will not operate if the tray is incorrectly installed. Ensure the chad bin is fully inserted
on the UI. Make sure that the correct sensor or switch is tested. and the lever engages in the slot.
Go to Flag 5, check the link between P/J307 pins 10 and 11, 2K LCSS PWB. The link is Enter dC330, code 11-348. Figure 2, actuate the chad bin level sensor, Q11-348 using a strip
good. of paper. The display changes.
Y N Y N
Repair the wiring or connector. Go to Flag 4 and check Q11-340.
Refer to:
Enter dC330, code 11-351, actuate the punch head present sensor, Q11-351, Figure 1. The • 11G-110 2K LCSS PWB Damage RAP.
display changes. • GP 11 How to Check a Sensor.
Y N • P/J307, 2K LCSS PWB.
Refer to:
Install new components as follows.
• Chad bin level sensor, PL 11.6 Item 7.
• 11D-110 2K LCSS Power Distribution RAP. Perform SCP 6 Final Actions.
• Punch head present sensor, PL 11.6 Item 1.
Enter dC330 code 11-350, actuate the punch head home sensor, Q11-350, Figure 1. The dis-
play changes.
Y N
Refer to:
A
Hole punch motor
MOT11-042
Punch head home

sensor
Q11-350 Chad bin level sensor, Q11-348
Punch head present sensor
Q11-351


A
11-050-110, 11-360-110 Staple Head Operation Failure RAP • Figure 1.
• P/J311, P/J308, 2K LCSS PWB
11-050-110 The staple head fails to cycle. • 11D-110 2K LCSS Power Distribution RAP.
• Ensure that the SU1 safety gate switch is correctly actuated by the switch actuator,
11-360-110 The staple head is not at the home position.
PL 11.8 Item 3.
NOTE: The home position is with the jaws of the staple head fully open. NOTE: The switch is closed and supplies +24V to the staple head when the cam is
positioned either fully counterclockwise or fully clockwise. During off line stapling
NOTE: Staple head operation faults can be caused by offline stapling failures. The user may
when the safety gate is partly down, the cam is in the mid position, the switch is open
be attempting to staple a set that exceeds the number of sheets/weight capacity. There may
also be an offline stapling problem, refer to 11A-110 Offline Stapling Fault RAP. and +24V is not supplied to the staple head.
WARNING
• Staple head unit, PL 11.20 Item 5.
• SU1 safety gate switch, PL 11.8 Item 1.
Initial Actions Perform SCP 6 Final Actions.

• Figure 1, the spring and cam are correctly located.
• Figure 1, the switch support bracket is correctly located.
• Figure 1, the safety gate switch connector is fully seated on both sides of the frame.
• The 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Set-
tings RAP.
• Figure 1, the staple head unit is correctly installed.
NOTE: Figure 1 shows the switch cam in the auto stapling position. To enable offline stapling,
the paddle motor is run in the reverse direction to lower the safety gate, this rotates the switch
cam in a counterclockwise direction, actuating the safety gate switch.
Procedure
NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the
machine, GP 14, to enable operation of the staple head.
Enter dC330, code 11-050 to cycle the staple head once, and 11-051 to reverse the staple
head to the home position. The staple head operates as expected.
Y N
Go to Flag 1 and Flag 2, check the wiring and connectors between the 2K LCSS PWB
and the staple head. The wiring is good.
Y N
Repair the wiring.
Go to Flag 3 and check the SU1 safety gate switch, S11-365. Refer to:
A

Safety gate
switch connector
Switch support
bracket
Spring
Staple head including MOT11-

050 and staple head 1 home
sensor Q11-360
Switch cam
SU1 safety gate

switch, S11-365


A
11-053-110, 11-370-110 Staple Head Unit Movement Failure Enter dC330, code 11-370. Actuate the SU1 home sensor, Q11-370, by moving the stapler unit
to and from the home position using the green thumb-wheel. The display changes.
RAP Y N
11-053-110 The staple head unit fails to move.
Refer to:
11-370-110 The staple head unit is not at the home position. • 11G-110 2K LCSS PWB Damage RAP.
• GP 11. How to check a sensor.
NOTE: The home position is when the staple head unit is at the corner stapling position (fully • Figure 1.
to the front of the 2K LCSS and rotated through 45 degrees).
WARNING • 11D-110 2K LCSS Power Distribution RAP.
Take care not to topple the LCSS. Repair or install new components as necessary:
The LCSS is unstable when un-docked from the machine. • SU1 home sensor, PL 11.20 Item 3.
Do not show the customer how to un-dock the LCSS. • 2K LCSS PWB, PL 11.26 Item 1.
Initial Actions Enter dC330, code 11-021 to move the ejector assembly fully to the right. Enter code 11-371.
• Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Actuate the SU1 front index sensor, Q11-371, by moving the stapler unit to and from the flag
Switch Settings RAP. position (approximately 115mm (4.5 inches) from the front of the track) using the green thumb-
• Un-dock the 2K LCSS from the machine, REP 11.13-110, move the ejector assembly fully wheel. The display changes.
to the right, manually move the stapler unit along the full length of the track using the Y N
green thumb-wheel. Check the home sensor flag and the two dual position flags for dam- Go to Flag 2 and check Q11-371.
age, see NOTE. Check for damage or obstructions that would prevent the stapling unit Refer to:
from moving. If necessary, install a new staple head unit, PL 11.20 Item 5 or a new stapler • 11G-110 2K LCSS PWB Damage RAP.
traverse assembly, PL 11.20 Item 1. • GP 11 How to Check a Sensor.
NOTE: For dual position stapling, the SU1 front index sensor uses two flags. • P/J308, 2K LCSS PWB.
• Dock the 2K LCSS to the machine. • 11D-110 2K LCSS Power Distribution RAP.
Procedure • SU1 front index sensor, PL 11.20 Item 3.
NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state Perform SCP 6 Final Actions.
Enter dC330, code 11-021 to move the ejector assembly fully to the right. Enter code 11-055.
The stapling unit cycles back and forth along the track.
Y N
Go to Flag 3 and check MOT11-053.
Refer to:
• Figure 1.
• 11D-110. 2K LCSS Power Distribution RAP.
• Stapler traverse assembly, PL 11.20 Item 1.
A
SU1 motor
MOT11-053
SU1 front index

sensor Q11-371
SU1 home sensor
Q11-370


11-100-110 2K LCSS Paper Entry RAP
11-100-110 The leading edge of the sheet is late to the entry sensor Q11-100, Figure 1.
WARNING
Initial Actions
Refer to the 11H-110 Copy Damage in the 2K LCSS RAP.

RAP.
• Ensure the paper tray guides are set to the correct position for the size of paper in the
tray.
• Check the input guide for damage or wear that could cause paper to jam.
• Paper jam in the machine to 2K LCSS paper path, ADJ 11.2-110 Machine to 2K LCSS
Alignment.
• IOT exit path and feed rolls.
• Feeding performance from a paper tray loaded with a new ream of paper.
Entry sensor
Procedure Q11-100
Lower the paper entry guide assembly, PL 11.14 Item 8, to access the entry sensor. Enter
dC330, code 11-100. Actuate the entry sensor, Q11-100. The display changes. Figure 1 Component location
Y N
Refer to:
• Entry sensor, PL 11.24 Item 3.

WorkCentre 5687 Family 2-305 11-100-110
11-110-110 Sheet Late to Hole Punch RAP
11-110-110 Sheet late at the punch sensor.
WARNING
Initial Actions
• The 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Set-
tings RAP.
tray.
• For a paper jam at the entrance to the 2K LCSS. Check that there is no obstruction that
would prevent a sheet from arriving in position for punching, refer to the 11H-110 Copy
Damage in the 2K LCSS RAP.
• The punch sensor, Q11-110 for chad debris, Figure 1.
Procedure
Figure 1. Enter dC330, code 11-110. Actuate the punch sensor, Q11-110. The display
changes.
Y N
Refer to:
• 11D-110 2K LCSS Power Distribution RAP
• Punch sensor, PL 11.6 Item 7.

Punch sensor Q11-110

A
11-130-110, 11-132-110 Paper Exiting to Bin 0 RAP Refer to:
11-130-110 The leading edge of the sheet is late to the top exit sensor. • GP 10, How to Check a Motor.
11-132-110 The trailing edge of the sheet is late from the top exit sensor.
WARNING Repair or install new components as necessary:
Take care not to topple the LCSS. • Transport motor 2, PL 11.22 Item 5.
The LCSS is unstable when un-docked from the machine. • 2K LCSS PWB, PL 11.26 Item 1.
Enter dC330, code 11-002 to energize the diverter gate solenoid, S11-002, Figure 1. The
Initial Actions diverter gate solenoid energizes.
Check the following: Y N
• 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Settings Go to Flag 2 and check SOL11-002.
RAP. Refer to:
• Ensure the paper tray guides are set to the correct position for the size of paper in the • 11G-110 2K LCSS PWB Damage RAP.
tray. • GP 12, How to Check a Solenoid.
• The tensioner on the intermediate paper drive belt. Check that the tensioner is free to • P/J306, 2K LCSS PWB.
move and that the tensioner pulley is free to rotate. If necessary lubricate the tensioner • 11D-110 2K LCSS Power Distribution RAP.
and tensioner pulley, REP 11.3-110. Refer to GP 18 Machine Lubrication. Repair or install new components as necessary:
NOTE: The tensioner arm and the tensioner pulley require different lubricants, refer to • Diverter gate solenoid, PL 11.22 Item 12.
REP 11.3-110. • 2K LCSS PWB, PL 11.26 Item 1.
• The drive pulleys on both transport motor 1 and 2 are secure and do not slip on the motor
shaft. Enter dC330, code 11-130, actuate the top exit sensor, Q11-130, Figure 1. The display
changes.
• All the transport drive belts are correctly fitted and are in a good condition
Y N
• All he transport rolls and idler pulleys are free to rotate. Go to Flag 1 and check Q11-130.
• The diverter gate and linkage for free movement. Refer to:
• A paper jam in the path to bin 0. • 11G-110 2K LCSS PWB Damage RAP.
• Torn paper fragments from a previous jam clearance action. • GP 11, How to Check a Sensor.
• A paper jam in the path to the top tray. If the jams occur shortly after install. Check the gap • P/J313, 2K LCSS PWB.
between the entry guide cover, PL 11.24 Item 5 and the paper guide PL 11.22 Item 10. If • 11D-110 2K LCSS Power Distribution RAP.
the gap is less than 1 mm, adjust or install a new entry guide cover. Refer to the replace- Repair or install new components as necessary:
ment procedure in REP 11.15-110.
• Top exit sensor, PL 11.22 Item 11.
Refer to the 11H-110 Copy Damage in the 2K LCSS RAP and the 11J-110 Mis-Registration in
Stapled Sets and Non-Stapled Sets RAP.
NOTE: Paper is diverted to bin 0 when the diverter gate solenoid is energized. Enter dC330, code 11-000 to energize the transport motor 1, MOT 11-000, Figure 1. The
motor energizes.
Paper is fed to bin 1 when the diverter gate solenoid is de-energized.
Y N
Procedure Go to Flag 4 and check MOT 11-000.
Refer to:
NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. • 11G-110 2K LCSS PWB Damage RAP.
NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state • GP 10, How to Check a Motor.
on the UI. Make sure that the correct sensor or switch is tested. • P/J305, 2K LCSS PWB.
Enter dC330, code 11-001 to run transport motor 2, MOT11-001, Figure 1. The motor runs. • 11D-110 2K LCSS Power Distribution RAP.
Y N Repair or install new components as necessary:
Go to Flag 3 and check MOT11-001. • Transport motor 1, PL 11.14 Item 2.
A B
B
Top exit sensor

Q11-130
Diverter gate
solenoid
Transport motor 2 S11-002
MOT11-001
Transport motor 1
MOT 11-000


11-140-110, 11-142-110 Sheet Late to Bin 1 RAP Procedure
11-140-110 The leading edge of the sheet is late to the 2nd to top exit sensor, Q11-140. NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors.
11-142-110 The trailing edge of the sheet is late to the 2nd to top exit sensor, Q11-140.
WARNING Figure 1. Enter dC330, code 11-001 to energize the transport motor 2, MOT11-001. The
motor energizes.
Y N
The LCSS is unstable when un-docked from the machine. Go to Flag 3 and check MOT11-001.
Do not show the customer how to un-dock the LCSS. Refer to:
Initial Actions • 11G-110 2K LCSS PWB Damage RAP.
• GP 10, How to check a motor.
NOTE: Paper is diverted to bin 0 when the diverter gate solenoid is energized.
Paper is fed to bin 1 when the diverter gate solenoid is de-energized.
• Transport motor 2, PL 11.22 Item 5.
RAP.
• Ensure the paper tray guides are set to the correct position for the size of paper in all
trays. Enter dC330, code 11-002 to energize the diverter solenoid, S11-002. Energize the solenoid.
For trays 3 and 4, perform the following: The diverter solenoid energizes.
– Select the systems settings button from the tools screen. Y N
– Select the tray management button and stock settings. Go to Flag 4 and check SOL11-002.
Refer to:
– From the list, select tray 3. Select the change stock size button.
– Select the paper size loaded in the tray. Select the save button.
• GP 12, How to Check a Solenoid or Clutch.
– Repeat for tray 4.
– Save the stock setting and exit the tools mode.
• The tensioner on the intermediate paper drive belt. Check that the tensioner is free to
move and that the tensioner pulley is free to rotate. If necessary re-lubricate the tensioner Repair or install new components as necessary:
and tensioner pulley, REP 11.3-110. Refer to GP 18 Machine Lubrication. • Diverter gate solenoid, PL 11.22 Item 12.
NOTE: The tensioner arm and the tensioner pulley require different lubricants, refer to
REP 11.3-110 for details
Figure 1. Enter dC330, code 11-140, actuate the 2nd to top exit sensor, Q11-140. The dis-
• That the drive pulleys on both transport motor 1 and 2 are secure and do not slip on the play changes.
motor shaft. Y N
• All the transport drive belts are correctly fitted and are in a good condition Go to Flag 1 and check Q11-140.
Refer to:
• All the transport rolls and idler pulleys are free to rotate.
• The diverter gate and linkage for free movement.
• GP 11, How to Check a sensor.
• A paper jam in the path to bin 1, to the compiler, and for poor stacking on bin 1.
• Ensure that the 2K LCSS is fully latched to the machine, refer to REP 11.13-110.
• Torn paper fragments from a previous jam clearance action.
Refer to the 11H-110 Copy Damage in the 2K LCSS RAP and the 11J-110 Mis-Registration in
Stapled Sets and Non-Stapled Sets RAP. • 2nd to top exit sensor, PL 11.23 Item 4.
Enter dC330, code 11-000 to energize the transport motor 1, MOT 11-000. The motor ener-
gizes.

Y N
Go to Flag 2 and check MOT 11-000.
Refer to:
If the fault is still present, perform 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-
110 Rear Tamper Move Failure RAP.
NOTE: A software problem can cause the machine to incorrectly display the fault code 11-142-
110.
2nd to top
exit sensor
Q11-140
Diverter gate
solenoid
S11-002
Transport motor 2
MOT11-001
Transport motor 1 MOT 11-000


11-300-110, 11-302-110, 11-303-110 Interlocks RAP • Enter dC330, code 11-302. Actuate the switch, if the display does not change, refer to:
– GP 13, How to Check a switch
11-300-110 The docking interlock is open during run mode. – Figure 1.
11-302-110 The top cover interlock is open during run mode. – P/J315, 2K LCSS PWB.
11-303-110 The front door interlock is open during run mode. • Go to Flag 3. Check the wiring between P/J315 and the switch.
• If necessary, install a new switch, PL 11.26 Item 6.
WARNING
11-303-110 Front Door Interlock RAP
Check the front door interlock switch, S11-303 as follows:
• Check the switch actuator.
• Enter dC330, code 11-303. actuate the switch, if the display does not change, refer to:
Initial Actions
• Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP
– Figure 1.
– P/J302, 2K LCSS PWB.
• Check the following:
• Go to Flag 2. Check the wiring between P/J302 and the switch.
– The 2K LCSS is docked to the machine.
• If necessary, install a new switch, PL 11.26 Item 5.
– The 2K LCSS front door is closed.
– The 2K LCSS top cover is closed.
Procedure
Go to Flag 1 and check for +24V on P/J302 pin 1. If the voltage is not present, refer to 11D-110
2K LCSS Power Distribution RAP.
Go to the appropriate RAP:
• 11-300-110 Docking Interlock RAP
• 11-302-110 Top Cover Interlock RAP
Docking interlock switch
• 11-303-110 Front Door Interlock RAP S11-300
11-300-110 Docking Interlock RAP
Un-dock the 2K LCSS, REP 11.13-110, Check the docking interlock switch, S11-300 as fol-
lows:
• Check the interlock actuator on the machine is not damaged or missing.
NOTE: The wiring harness passes underneath the docking interlock switch housing. If
this harness is not correctly positioned, the switch can be mis-located, giving intermittent
docking interlock problems. Top cover
interlock
• Enter dC330, code 11-300. Actuate the switch, if the display does not change, refer to: switch
– GP 13, How to Check a Switch S11-302
– Figure 1.
– P/J302, 2K LCSS PWB.
• Go to Flag 1. Check the wiring between P/J302 and the switch. Front door interlock
• If necessary, install a new switch, PL 11.4 Item 2. switch S11-303
11-302-110 Top Cover Interlock RAP
Check the top cover interlock switch, S11-302 as follows:
• Check the switch actuator. Figure 1 Component location

11-300-110, 11-302-110, 11-303-110 2-314 WorkCentre 5687 Family

WorkCentre 5687 Family 2-315 11-300-110, 11-302-110, 11-303-110
A
11-320-110, 11-322-110 Ejector Movement Failure RAP Repair or install new components as necessary:
• Ejector home sensor, Q11-320, PL 11.18 Item 3.
11-320-110 The ejector is not at the home position. • 2K LCSS PWB, PL 11.26 Item 1.
11-322-110 The ejector fails to perform a cycle of operation.

Enter dC330, code 11-023 to check the movement of the ejector. The ejector motor runs.
Y N
NOTE: A cycle of operation for the ejector is to cycle from the home position to the out position
Go to Flag 3. Check the ejector motor, MOT11-020.
and back to the home position.
Refer to:
WARNING • 11G-110 2K LCSS PWB Damage RAP.
Take care not to topple the LCSS. • GP 10, How to Check a Motor.
The LCSS is unstable when un-docked from the machine. • Figure 1.
Do not show the customer how to un-dock the LCSS. • P/J303, 2K LCSS PWB.
Initial Actions • 11D-110 2K LCSS Power Distribution RAP.
• Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Repair or Install new components as necessary:
Switch Settings RAP. • Ejector assembly, PL 11.18 Item 1.
• Un-dock the 2K LCSS, REP 11.13-110, Check for any obstructions that would prevent the • 2K LCSS PWB, PL 11.26 Item 1.
ejector from moving. Cheat the docking interlock switch.
The ejector cycles noisily, colliding with the end stops.
Y N
Procedure Check the stapler to ensure the staples are correctly formed. Mis-formed staples can
NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. cause the set to hang in the stapler causing ejector movement failures. The staples are
correctly formed.
NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state Y N
on the UI. Make sure that the correct sensor or switch is tested. Clear the staple head of any mis-formed staples, then check the operation of the sta-
Enter dC330, code 11-322, actuate the ejector out sensor, Q11-322. The display changes. pler. If necessary, install a new staple head unit, PL 11.20 Item 5.
Y N
Go to Flag 2. Check Q11-322. If the ejector is still not moving, install a new ejector assembly, PL 11.18 Item 1.
Refer to: Perform SCP 6 Final Actions.
Go to Flag 4. +5v is available at P/J304 between pins 7 and 8.
• GP 11 How to Check a Sensor. Y N
• Figure 1. Go to the 11D-110 2K LCSS Power Distribution RAP.
• 11D-110 2K LCSS Power Distribution RAP. Connect a service meter at P/J304 between pins 8 and 9. Slowly rotate the ejector motor
encoder. The voltage changes between +5V and 0V.
Y N
• Ejector out sensor, Q11-322, PL 11.18 Item 3. Go to Flag 4. Check the wiring and connectors between the ejector motor encoder sensor
• 2K LCSS PWB, PL 11.26 Item 1. and the 2K LCSS PWB. If necessary repair the wiring, REP 1.2. If the wiring is good,
install a new ejector motor encoder sensor, PL 11.18 Item 3.
Enter dC330, code 11-320, actuate the ejector home sensor, Q11-320. The display changes.
Y N Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB,
Go to Flag 1. Check Q11-320. PL 11.26 Item 1.
Refer to:
• Figure 1.
A
Ejector out sensor
Q11-322
Ejector motor
MOT11-020
Ejector motor
encoder sensor
Ejector home sensor
Q11-320


A
11-364-110 Stapling Failure RAP NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head
cycles a number of times to prime the staple head. This occurs when the 2K LCSS interlocks
11-364-110 Staples in the stapling head are not primed. are made.
Follow the customer instruction label inside the 2K LCSS front door to remove the staple car-
WARNING tridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples
Take care not to topple the LCSS. on the top of the stack. Ensure the forming plate is fully closed, Figure 2. Install the staple car-
The LCSS is unstable when un-docked from the machine. tridge and close the door. The stapler will now cycle a few times to feed and prime the new
Do not show the customer how to un-dock the LCSS. sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples
that have been fed to the staple forming part of the stapler, by opening the forming plate, Fig-
Initial Actions ure 3. The first two staples have been partially formed.
• Switch off the machine, then switch on the machine, GP 14. Y N
• Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Install a new staple cartridge, PL 26.10 Item 11and repeat the check. If the first two sta-
Switch Settings RAP. ples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP
• Check the following: 6 Final Actions
– The staple cartridge has staples in it and is correctly installed,
Install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.
– The leading staples in the staple head have been primed, Figure 2.
– Check that the sheets of staples in the cartridge are feeding one at a time. If staple
sheets overlap, they will jam in the cartridge. If necessary, install a new staple car-
tridge, PL 26.10 Item 11.
NOTE: The term “priming” refers to 2 staples at the front of the cartridge, that have been pre-
formed automatically by the action of the stapler, refer to Figure 2.
NOTE: The SH 1 low staples sensor, SH 1 cartridge sensor, SH 1 home sensor and the SH 1
priming sensor are all integral to the staple head unit. These sensors can be checked using
component control codes but they cannot be exchanged as components.
Procedure
Figure 1. Enter dC330, code 11-361, actuate the SH 1 paper sensor, Q11-361. The display
changes.
Y N
Refer to:
SH 1 paper
Repair or install new components as necessary: sensor Q11-361
• SH 1 paper sensor, PL 11.20 Item 4. Staple head unit

Forming plate open Primed staples Forming plate fully closed
Figure 2 Staple cartridge open Figure 3 Staple cartridge closed

11-364-110 2-320 WorkCentre 5687 Family

11A-110 Offline Stapling Fault RAP Y N
Go to Flag 4, disconnect P/J312. +2V is available at P/J312 between pins B10 and
Use this RAP when offline stapling fails to operate.
B12 when the code is entered.
Y N
NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer pro-
Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K
moted. The button has had the staple symbol removed. Also the label that used to be on the
LCSS PWB, PL 11.26 Item 1.
front, showing how to put sets in for stapling has been removed. However a customer who
knows about this feature may still use it.
Check the wiring between the 2K LCSS PWB and the offline staple PWB. The wiring is
The functionality is still present to allow the customer to lower bin 1 to remove documents. good.
Y N
Initial Actions Repair the wiring.
Install a new offline staple PWB, PL 11.26 Item 3.
• Figure 2, the spring and cam are correctly located. Enter dC330, code 11-373, actuate the offline staple switch, S11-373. The display changes.
• Figure 2, the switch support bracket is correctly located. Y N
Go to Flag 5 and check the wiring between the 2K LCSS PWB and the offline staple
• Figure 2, the safety gate switch connector is fully seated on both sides of the frame.
PWB. The wiring is good.
• The 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Set- Y N
tings RAP.
Repair the wiring.
• Figure 2, the staple head unit is correctly installed.
Refer to the 11G-110 2K LCSS PWB Damage RAP, Install new components as neces-
NOTE: Figure 2 shows the switch cam in the auto stapling position. To enable offline stapling,
sary:
the paddle motor is run in the reverse direction to lower the safety gate, this rotates the switch
cam in a counterclockwise direction, actuating the safety gate switch. • Offline staple PWB, PL 11.26 Item 3.
Operation
Offline stapling should follow the following sequence: Enter dC330, code 11-367, actuate the edge registration sensor, Q11-367. The display
changes.
• The offline staple button is pressed. Y N
• Bin 1 lowers to improve access to the stapler area. Go to Flag 2, and Flag 3, check Q11-120. Refer to:
• The front tamper moves into position to guide the set to be stapled.
• The set to be stapled is inserted fully into the throat of the stapler.
• The SH 1 paper sensor, Q11-361 detects the set in the throat of the stapler. The edge reg- NOTE: The edge registration sensor Q11-367 that detects paper in position for sta-
istration sensor, Q11-367 detects the set in the centre of the compiler. The set is correctly pling is an infra-red device. It has two parts, the receiver is mounted on the staple
located for stapling when both sensors are made. traverse assembly and the LED is mounted on the sensor support assembly PL
• The paddle motor drives in reverse to lower the safety gate until the safety gate interlock 11.12 Item 5.
switch is made. This process is a safety feature. • Figure 1.
• The stapler is then cycled once to staple the set. • P/J308 and P/J314, 2K LCSS PWB.
Procedure • 11D-110 2K LCSS Power Distribution RAP.
WARNING • REP 11.13-110 2K LCSS Un-docking.
Take care not to topple the LCSS. Repair or install new components as necessary:
The LCSS is unstable when un-docked from the machine. • Edge registration sensor, PL 11.20 Item 8.
Do not show the customer how to un-dock the LCSS. • 2K LCSS PWB, PL 11.26 Item 1.
Enter dC330, code 11-374 to illuminate the offline staple LED. The LED is illuminated.
A
11A-110 2-322 WorkCentre 5687 Family
A
Enter dC330, code 11-361, actuate the SH1 paper sensor, Q11-361. The display changes.
Y N
Edge registration
Go to Flag 6 and check Q11-361. sensor Q11-367
Refer to:
• Figure 2.
Repair or install new components as necessary: Stapler
traverse
• SH 1 paper sensor, PL 11.12 Item 2. assembly Edge reg-
• 2K LCSS PWB, PL 11.26 Item 1. istration
sensor
Enter dC330, code 11-365, manually actuate the SU1 safety gate switch, S11-365. The dis- LED
play changes.
Y N
Go to Flag 1, and check S11-365. Refer to:
• Figure 2.
Repair or install new components as necessary: Ejector assembly
• Safety gate interlock switch, PL 11.8 Item 1.
Enter dC330, code 11-026 to run the paddle motor in reverse. The switch cam is rotated Figure 1 Component location
counter clockwise to it’s end stop.
Y N
Go to 11-024-110, 11-025-110 Paddle Roll Failure RAP.
If the stapler is still inoperative, install a new staple head unit, PL 11.20 Item 5.

WorkCentre 5687 Family 2-323 11A-110
Offline staple switch S11-373
Offline staple LED
Safety gate switch

connector
Switch support
bracket
SH1 paper sen-
sor Q11-361
Staple head
Spring
Offline staple PWB
SU 1 safety gate Switch cam

switch S11-365


11B-110 Bin 1 Overload RAP
Use this RAP to resolve a fault on the bin 1 90% full sensor.
WARNING
Procedure
Enter dC330, code 11-331, actuate the bin 1 90% full sensor, Q11-331. The display
changes.
Y N
Refer to:
• Figure 1.
• P/J316 2K LCSS PWB.
• 11D-110 2K LCSS Power Generation RAP.
• Bin 1 90% full sensor, PL 11.10 Item 5.
Bin 1 90% full sensor

Q11-331

11B-110 2-326 WorkCentre 5687 Family
11C-110 2K LCSS Initialization Failure RAP • Staple head not at home, refer to 11-050-110, 11-360-110 Staple Head Operation Failure
RAP.
When an initialization command is received from the machine, the units are initialized in two
• Stapling unit not at home, refer to 11-053-110, 11-370-110 Staple Head Unit Movement
stages:
Failure RAP.
• The following units are initialized sequentially:
• Ejector not at home, refer to 11-320-110, 11-322-110 Compiler Ejector Movement Failure
1. If the staple head is not at the home position, it is driven to the home position RAP.
2. If the stapling unit is not at the home position, it is driven to the home position
3. If the ejector is not at the home position, it is driven to the home position
• The following units are then initialized simultaneously:
1. If the front tamper is not at the home position, it is driven to the home position
2. If the rear tamper is not at the home position, it is driven to the home position
3. If the hole punch is not at the home position, it is driven to the home position
4. If the paddle is not at the home position, it is driven to the home position
5. If the stacker is not at the home position, it is driven to the home position
NOTE: The staple cartridge must be fully pushed home.
WARNING
Initial Actions Fuse
Check the fuse on the 2K LCSS PWB, If the fuse is good, continue at the procedure. If the fuse
not good, install a new 2K LCSS PWB, PL 11.26 Item 1.
Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Set-
tings RAP.
LED 1
Remove the 2K LCSS covers, REP 11.1-110, so that the units can be viewed. Cheat the front
door interlock switch and the top cover interlock switch. Check that LED 2 is illuminated, this
shows that all interlocks are made. If the LED fails to illuminate, go to 11-300-110, 11-302-110, LED 2
11-303-110 Interlocks RAP.
Procedure
Figure 1, Check that the software heartbeat is present on LED 1. The LED should flash twice Figure 1 LED location
per second if the 2K LCSS software is running. If necessary, re-load the 2K LCSS software,
refer to GP 4 Machine Software.
If the initialization sequence fails to place any unit at the home position, refer to the appropriate
RAPs:
• Front tamper not at home, refer to 11-005-110, 11-006-110, 11-310-110, 11-311-110 Front
• Rear tamper not at home, refer to 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-
319-110 Rear Tamper Move Failure RAP.
• Paddle not at home, refer to 11-024-110, 11-025-110 Paddle Roll Failure RAP.
• Bin 1 not at home, refer to 11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Move-
ment Failures RAP.
• Punch not at home, refer to 11-043-110, 11-350-110 Hole Punch Operation Failure RAP

WorkCentre 5687 Family 2-327 11C-110
A B C
11D-110 2K LCSS Power Distribution RAP WARNING
The 2K LCSS has an integral power supply providing +24V and +5V supplies to the 2K LCSS Do not install a fuse of a different type or rating. Installing the wrong type or
PWB. The AC power for the 2K LCSS power supply comes from the LVPS and base module of rating of fuse can cause overheating and a risk of fire.
the machine. Perform the following:
• Switch off the machine, GP 14.
WARNING • Go to Flag 3, disconnect all the +24V harnesses to components.
Take care not to topple the LCSS. • Check each harness for short circuits and overheating, GP 7.
The LCSS is unstable when un-docked from the machine. • Repair or install new components as necessary.
Do not show the customer how to un-dock the LCSS. • Install a new fuse F1 on the 2K LCSS PWB, switch on the machine, GP 14.
CAUTION • Monitor the voltage at the left end of the fuse and re-connect the circuits one at
Do not connect the finisher power cord directly to the AC wall outlet. The finisher cannot oper- a time. Energize the re-connected components using dC330 control codes.
ate without the machine. The machine controls the distribution of electricity to the finisher for • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the
correct power on and power off sequencing. component and harness for overheating or short circuits. Repair or install new
Procedure components as necessary.
WARNING Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS
Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. PWB, PL 11.26 Item 1.
Close or cheat all the 2K LCSS interlocks. LED 2 on the 2K LCSS PWB is illuminated.
Y N Go to Flag 2. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8.
+24V is available at Fuse (F1) on the 2K LCSS PWB. Y N
Y N Disconnect P/J300. +5V is available at P/J300 between pins 4 and 6, also between
Go to Flag 2. +24V is available at P/J300 between pins 1 and 2, also between pins 7 and 8 on the end of the harness.
pins 5 and 3. Y N
Y N Loosen the 4 screws and lift the power supply module away from the 2K LCSS
Disconnect P/J300. +24V is available at P/J300 between pins 1 and 2, also frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3.
between pins 5 and 3 on the end of the harness. Y N
Y N Go to the 01C AC Power RAP and check the AC output voltages.
Figure 1. Loosen the 4 screws and lift the power supply module away from
the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between Check the wiring between CN2 and P/J300. The wiring is good.
pins 1 and 3. Y N
Y N Repair the wiring.
Go to the 01C AC Power RAP and check the AC output voltages.
Install a new power supply module, PL 11.26 Item 2.
Check the wiring between CN2 and P/J300. The wiring is good.
Y N Check for a short circuit or overload in the wiring or components connected to +5V on the
Repair the wiring. 2K LCSS PWB. Refer to GP 7.
Install a new power supply module, PL 11.26 Item 2. Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB,
PL 11.26 Item 1.
Check for a short circuit or an overload in the wiring or components connected
to the +24V on the 2K LCSS PWB. Refer to GP 7.
+24 V is available at PJ315 pin 5 on the 2K LCSS PWB.

Y N
Go to the 11-300-110, 11-302-110, 11-303-110 Interlocks RAP.
A B C
11D-110 2-328 WorkCentre 5687 Family
Power Supply
Module

WorkCentre 5687 Family 2-329 11D-110

11E-110 2K LCSS to Machine Communications Interface 11F-110 2K LCSS PWB DIP Switch Settings RAP
RAP To show the correct settings for the DIP switches on the 2K LCSS PWB.
All communications between the machine and 2K LCSS are conducted through a single inter-
face cable. WARNING
WARNING The LCSS is unstable when un-docked from the machine.
Take care not to topple the LCSS. Do not show the customer how to un-dock the LCSS.
The LCSS is unstable when un-docked from the machine. Procedure
Do not show the customer how to un-dock the LCSS. Problems that can result from incorrect DIP switch settings are:
Procedure • False jam clearance instructions for the 2K LCSS and/or the machine exit area.
Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Set- • Communication errors between the 2K LCSS and machine.
tings RAP. • Erratic behavior of the 2K LCSS.
Check the DIP switch settings, Figure 1. If necessary, switch off the machine, GP 14. Correct
Go to 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error Rap.
the DIP switch setting, then switch on the machine, GP 14.
Figure 1 DIP switch settings

WorkCentre 5687 Family 2-331 11E-110, 11F-110
11G-110 2K LCSS PWB Damage RAP
Use this RAP to determine the cause of damage to the 2K LCSS PWB, so that the cause can
be repaired before a new 2K LCSS PWB is installed.
WARNING
Initial Actions
Check the fuse on the 2K LCSS PWB, If the fuse is good, continue at the procedure. If the fuse
not good, install a new 2K LCSS PWB, PL 11.26 Item 1.
Procedure
The 2K LCSS PWB can be damaged by a component connected to it going short-circuit. If a
new 2K LCSS PWB is installed and power applied to the machine, the new 2K LCSS PWB will
be damaged in the same way. The cause of the damage must be found by following this proce-
dure.
Fuse
WARNING
Remove the 2K LCSS PWB and inspect the components shown in Figure 1 for damage. The
damage to the component may be in the form of a crack, a small crater or a burnt patch. Refer
to Table 1 to locate the component causing the damage to the 2K LCSS PWB.
Figure 1 2K LCSS PWB components
Table 1 2K LCSS PWB Drive Components

2K LCSS
PWB Driven Normal resistance Spared part and
component component measurement +/- 10% references
U10 Rear tamper PJ312 pin A1 to A3 = 29 ohms. Tamper assembly, PL 11.16
motor pin A1 to A4 = 29 ohms. pin A2 to Item 1. 11-007-110, 11-008-
A5 = 29 ohms. pin A2 to A6 = 29 110, 11-312-110, 11-313-
ohms. 110, 11-319-110 RAP
U11 Staple head PJ308 pin A8 to A10 = 20 ohms. Staple head unit, PL 11.20
motor pin A9 to A11 = 20 ohms Item 5. 11-050-110, 11-360-
110 RAP
U12 Front tamper PJ312 pin A7 to A9 = 29 ohms. Tamper assembly, PL 11.16
motor pin A7 to A10 = 29 ohms. pin A8 Item 1. 11-005-110, 11-006-
to A11 = 29 ohms. pin A8 to A12 110, 11-310-110, 11-311-110
= 29 ohms. RAP

11G-110 2-332 WorkCentre 5687 Family
Table 1 2K LCSS PWB Drive Components 11H-110 Copy Damage in the 2K LCSS RAP
2K LCSS Use this RAP to identify and correct the causes of copy damage in the 2K LCSS.
PWB Driven Normal resistance Spared part and
component component measurement +/- 10% references WARNING
U14 Transport PJ305 pin 1 to 4 = 3 ohms. pin 1 Transport motor 1, PL 11.14 Take care not to topple the LCSS.
motor 1 to 5 = 3 ohms. pin 2 to 6 = 3 Item 2. 11-130-110, 11-132- The LCSS is unstable when un-docked from the machine.
ohms. pin 2 to 7 = 3 ohms. 110 RAP Do not show the customer how to un-dock the LCSS.
U15 Transport PJ309 pin 1 to 4 = 1.3 ohms. pin Transport motor 2, PL 11.22 Procedure
motor 2 1 to 5 = 1.3 ohms. pin 2 to 6 = 1.3 Item 5. 11-130-110, 11-132- WARNING
ohms. pin 2 to 7 = 1.3 ohms. 110 RAP
U16 Hole punch PJ311 pin 1 to 2 = 6 ohms Not spared. 11-043-110, 11- can cause death or injury. Moving parts can cause injury.
motor 350-110 RAP Check the following:
U17 Paddle motor PJ310 pin 1 to 3 = 29 ohms. pin 1 Paddle motor assembly, PL • Look for torn paper in the 2K LCSS paper path. Torn fragments can pass through the IOT
to 4 = 29 ohms. pin 2 to 5 = 29 11.8 Item 10. 11-024-110, and 2K LCSS paper path without causing a problem until they finally wedge themselves at
ohms. pin 2 to 6 = 29 ohms. 11-025-110 RAP some point. A likely place for a piece of paper to be wedged is at the hole punch assem-
U18 SU1 motor PJ308 pin B9 to B11 = 20 ohms. Stapler traverse assembly, bly, where the top and bottom guides form the narrowest part of the paper path.
(stapler index- pin B9 to B12 = 20 ohms. pin B10 PL 11.20 Item 1. 11-053-110, • Ensure that the shaft diverter assembly, PL 11.22 Item 13, operates correctly and has full
ing) to B13 = 20 ohms. pin B10 to 11-370-110 RAP movement.
B14 = 20 ohms. • Ensure that the hole punches park at the fully open position. If they protrude even slightly,
a jam will occur in the narrow paper path of the hole punch.
U23 Ejector motor PJ303 pin 1 to 2 = 8 ohms Ejector assembly, PL 11.18
• Ensure that the jam clearance guide, PL 11.24 Item 6, closes and latches correctly. Check
Item 1. 11-320-110, 11-322-
that the magnet at the rear is located and functions correctly. Check the clip at the front is
110 RAP
positioned correctly, Figure 1.
Q1 Diverter gate PJ306 pin 1 to pin 2 = 74 ohms Diverter gate solenoid, PL • Ensure that all idler rolls in the 2K LCSS paper path are free to rotate, particularly those
solenoid 11.22 Item 12. 11-130-110, on the jam clearance guide, where the paper turns through 90 degrees.
11-132-110 RAP • Ensure that the paper path ribs of the jam clearance guide, PL 11.24 Item 6, and the entry
Q2, Q3, Q4 Bin 1 elevator PJ318 pin 1 to 2 = 7.7 ohms Bin 1 elevator motor, PL guide cover, PL 11.24 Item 5, are free of “scores” and “nicks”. Check also for contamina-
& Q5 motor 11.10 Item 8. 11-030-110, tion and glue from label stock.
11-334-110, 11-335-110, 11-
336-110 RAP
NOTE: If difficulty is found in connecting the service meter probes to the connector headers on
Check that the end of the spring
the 2K LCSS PWB, refer to the RAP quoted in Table 1 and make the measurement at another clip is positioned on the inside of
point in the harness to the driven component. the frame.
If the defective driven component is found using the table checks, disconnect the connector
closest to the driven component, then check the driven component again to identify any short
circuit in the wiring to the driven component. Repair the wiring or install new parts as neces-
sary.
If the defective driven component can not be found using the table checks, refer to GP 7, check
each driven component to ensure that it is not seized. Motors should rotate reasonably easily.
Solenoid armatures should slide easily in the coil. Also check the drive components to ensure
that they rotate easily, if necessary install new parts.
When the a new driven component has been installed or the defective drive components have
been repaired, install a new 2K LCSS PWB, PL 11.26 Item 1.
Figure 1 Position of the spring clip

WorkCentre 5687 Family 2-333 11G-110, 11H-110
11J-110 Mis-Registration in Stapled Sets and Non-Stapled 11K-110 2K LCSS Poor Stacking RAP
Sets RAP Use this RAP to find the cause of poor stacking in the 2K LCSS.
Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in
staples missing some sheets in the set, or poorly registered non-stapled sets. Procedure
Check the following;
WARNING • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1
Take care not to topple the LCSS. level sensors:
The LCSS is unstable when un-docked from the machine. – Large paper sizes should not be stacked on top of small paper sizes.
Do not show the customer how to un-dock the LCSS. – Ensure that the paper stack in each paper tray has been fanned.
Procedure – Turn over the paper stack in each paper tray.
– Ensure that all paper or other copy stock being used is within the size and weight
WARNING specifications. Refer to GP 20 Paper and Media Size Specifications.
– Try using a fresh ream of paper.
– Ensure that the edge guides of all paper trays are adjusted correctly for the paper
The most likely cause of mis-registration is paper condition and/or damage such as curl, wrin-
size and that the trays are fully closed.
kle, creases, dog ears, etc.
– Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL
11.2 Item 13.
Curl, wrinkle and creases are probably caused in the IOT, go to IQ1 Image Quality Entry RAP.
• Labels must not be fed to bin 1, but to bin 0 only.
For other copy/print damage and dog ears, go to the 11H-110 Copy Damage in the 2K LCSS • It is recommended that transparencies are fed to bin 0 whenever possible.
RAP. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-110 2K LCSS Bin 1
Level.
• Check that the bin 1 upper level sensor,Q11-332 and the bin 1 lower level sensor, Q11-
• Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 333 are working correctly. Refer to the 11-030-110, 11-334-110, 11-335-110, 11-336-110
Item 13. Bin 1 Movement Failure RAP.
• Turn over the paper stack in the tray in use. • Check the operation of the front and rear tampers. Refer to 11-005-110, 11-006-110, 11-
• Use a new ream of paper in the tray in use. 310-110, 11-311-110 Front Tamper Move Failure RAP and 11-007-110, 11-008-110, 11-
• Paper type especially recycled paper can lead to registration problems. Try changing to a 312-110, 11-313-110, 11-319-110 Rear Tamper Move Failure RAP.
different brand or type of paper. • Check that the output device is not near an air conditioning or ventilation output duct. Air
• Ensure that the guides in the paper trays are correctly set and reported on the UI for the flow across the output bins can cause poor stacking.
paper size loaded.
the compiler capacity can be exceeded.
• Check for obstructions in the compiler.
• Ensure that the paddle roll operates correctly and that the paddles are not damaged. The
paddles should park completely inside the top section of the compiler, with the shorter
paddle in a vertical position. If all of the paddles are out of position, check the paddle roll
position sensor, PL 11.8 Item 11, the flag, PL 11.8 Item 7 and the paddle motor assembly,
PL 11.8 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned
by hand (they are not bonded to the shaft).
• Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the
job. Inspect the tampers for damage, if necessary install new parts. PL 11.16.
• Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber
driving rolls and they should be free to rotate within their support springs. If necessary,
install new parts, PL 11.23.
• Inspect the four spring loaded guides on the output cover, PL 11.2 Item 7. Ensure that
they are correctly located and are free to move up and down.

11J-110, 11K-110 2-334 WorkCentre 5687 Family
A
11-005-120, 11-006-120, 11-310-120, 11-311-120 Front • P/J9, 1K LCSS PWB.
• 11C-120 1K LCSS Power Distribution RAP.
11-005-120 Front tamper fails to move to the front position. • Tamper assembly, PL 11.112 Item 1.
11-006-120 Front tamper fails to move to the rear position.
Enter dC330 code 11-310. Actuate the front tamper home sensor, Q11-310. The display
11-310-120 Front tamper not at the front home position. changes.
Y N
11-311-120 Front tamper not at the rear home position.
Refer to:
Initial Actions • 11F-120 1K LCSS PWB Damage RAP.
• Figure 1. Check for damage or obstructions that would prevent the tamper assembly from • GP 11 How to Check a Sensor.
operating correctly. If necessary, install a new tamper assembly, PL 11.112 Item 1.
• Jams can be caused by removing prints from bin 1 before the machine has finished print-
ing. If the tampers are touched while they are moving, they may stall and cause the
machine to shutdown. The resulting shutdown can cause un-clearable jams in the finisher Repair or install new components as necessary:
and the tray 3 and tray 4 to paper path interface. • Front tamper home sensor, PL 11.112 Item 3.
• Jams can also be caused if the tray settings do not match the paper in the trays. Make • 1K LCSS PWB, PL 11.124 Item 1.
• Check the condition and tension of the front tamper drive belt. Tensioning is achieved by a Perform SCP 6 Final Actions.
spring on the motor, the motor should be free to move.
• If there is a large jam of paper above bin 1 that has obstructed the tampers, this has prob- Front tamper home
ably been caused by poorly stacked sets failing to actuate the bin 1 upper level sensor. sensor Q11-310
paper condition, buckling or paper type. Refer to the IQ1 Image Quality Entry RAP.
– Check the operation of the paddle roll, refer to 11-024-120, 11-025-120 Paddle Roll
Failure RAP.
– Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP
Procedure
Front tamper motor
NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state MOT11-003 (located at the
on the UI. Make sure that the correct sensor or switch is tested. rear)
Enter dC330, codes 11-003 and 11-005 alternately. The front tamper moves between the
Y N
Go to Flag 2. Check the front tamper motor, MOT11-003. Figure 1 Component location
Refer to:
A

A
11-007-120, 11-008-120, 11-312-120, 11-313-120, 11-319-120 Refer to:
• 11F-120 1K LCSS PWB Damage RAP.
Rear Tamper Move Failure RAP
11-007-120 Rear tamper fails to move to the front position. • P/J9, 1K LCSS PWB.
11-008-120 Rear tamper fails to move to the rear position.
11-312-120 Rear tamper is not at the front home position. • Tamper assembly, PL 11.112 Item 1.
11-313-120 Rear tamper is not at the rear home position.
Enter dC330 code 11-311. Actuate the rear tamper home sensor Q11-311. The display
11-319-120 Rear tamper is not at the away home position. changes.
Y N
NOTE: The away home position is with the rear tamper approximately halfway along it’s travel. Go to Flag 1. Check Q11-311.
Refer to:
Initial Actions • 11F-120 1K LCSS PWB Damage RAP.
• Figure 1. Check for damage or obstructions that would prevent the tamper assembly from • GP 11, How to Check a Sensor.
operating correctly. If necessary, install a new tamper assembly, PL 11.112 Item 1.
• P/J16, 1K LCSS PWB
• Jams can be caused by removing prints from bin 1 before the machine has finished print-
ing. If the tampers are touched while they are moving, may stall and cause the machine to
shutdown. The resulting shutdown can cause un-clearable jams in the finisher and the Repair or install new components as necessary:
tray 3 and tray 4 to paper path interface. • Rear tamper home sensor, PL 11.112 Item 3.
• Jams can also be caused if the tray settings do not match the paper in the trays. Make • 1K LCSS PWB, PL 11.124 Item 1.
• Check the condition and tension of the front tamper drive belt. Tensioning is achieved by a NOTE: The away home position is used for short edge feed small paper. This saves unneces-
spring on the motor, the motor should be free to move. sary rear tamper travel.
• If there is a large jam of paper above bin 1 that has obstructed the tampers, this has prob- Enter dC330. Actuate the rear tamper away home sensor Q11-319. The display changes.
ably been caused by poorly stacked sets failing to actuate the bin 1 upper level sensor. Y N
Perform the following: Go to Flag 2. Check Q11-319.
– Check the paper for defects that could degrade the tamping operation e.g. curl, Refer to:
paper condition, buckling or paper type. Refer to the IQ1 Image Quality Entry RAP. • 11F-120 1K LCSS PWB Damage RAP.
– Check the operation of the paddle roll, refer to 11-024-120, 11-025-120 Paddle Roll • GP 11, How to Check a Sensor.
Failure RAP.
• Rear tamper away home sensor, PL 11.112 Item 3.
– Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP

Procedure
Enter dC330, codes 11-004 and 11-006 alternately. The rear tamper moves between the
Y N
Go to Flag 3. Check the rear tamper motor, MOT11-004.
A
Rear tamper motor
MOT11-004 (located
at the front)
Rear tamper away

home sensor
Q11-319
Rear tamper home

sensor
Q11-311


A
11-024-120, 11-025-120 Paddle Roll Failure RAP Refer to:
11-024-120 The paddle is not at the home position. • GP 11, How to Check a Sensor.
• Figure 1.
11-025-120 The paddle fails to rotate.
NOTE: The home position of the paddle is when the sensor flag is located between the sensor • 11C-120 1K LCSS Power Distribution RAP
jaws. Jams will occur in the compiler and bin 1 cannot be used. Repair or install new components as necessary:
Initial Actions • Paddle roll position sensor, PL 11.104 Item 11.
• That there is no paper or other obstructions in the vicinity of the paddle.
• The paddle roll position sensor bracket is holding the sensor in the correct position, i.e.
the flag is in the middle of the sensor gap and the sensor does not touch any moving com-
ponents. Paddle roll position
sensor
• Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, Q11-326
the compiler capacity can be exceeded. Refer to 11H-120 Mis-Registration in Stapled
Sets and Non-stapled Sets RAP.
• Check the position of the paddles. With the paddle roll in the home position both sets of
paddles must be within the output cover, if they are not, refer to REP 11.10-120 Paddle
Wheel Shaft Assembly. If any of the paddles are out of alignment to other paddles, install Paddle motor
a new paddle wheel shaft assembly, PL 11.104 Item 4. MOT11-024
• 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch Settings
RAP.
Procedure
Enter dC330, codes 11-024, paddle home position and 11-025, paddle run. The paddle
rotates correctly.
Y N
Go to Flag 2. Check the paddle motor, MOT 11-024.
Refer to:
• Figure 1.
• 11C-120 1K LCSS Power Distribution RAP
Repair or install new components as necessary: Figure 1 Component location
• Paddle motor, PL 11.104 Item 10.
Enter dC330, code 11-025 and stack the code 11-326, to actuate the paddle roll position sen-
sor Q11-326. The display cycles high/low.
Y N
A

11-030-120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Procedure
Movement Failure RAP NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors.
11-030-120 Bin 1 fails to move. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state
11-334-120 Bin 1 has reached the upper limit of travel.
Remove the 1K LCSS rear cover. Enter dC330 code 11-336, bin 1 motor encoder sensor Q11-
336. Slowly rotate the encoder disk by hand. The display changes.
11-335-120 Bin 1 has reached the lower limit of travel.
Y N
Refer to:
NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 upper limit switch. See • 11F-120 1K LCSS PWB Damage RAP.
the final actions at the end of the procedure. • GP 11 How to Check a Sensor.
Two sensors and two switches monitor the level of paper in bin 1 and the position of the tray • P/J8, 1K LCSS PWB
• The bin 1 upper level sensor detects the top of the paper stack in bin 1, Figure 1. • 11C-120 1K LCSS Power Distribution RAP.
• The bin 1 90% full sensor detects when the tray has descended to a position where the Repair or install new components as necessary:
tray is 90% full, Figure 2. • Bin 1 motor encoder sensor Q11-336, PL 11.106 Item 11.
• Bin 1 upper limit switch, S11-334, Figure 2. • 1K LCSS PWB, PL 11.124 Item 1.
• Bin 1 lower limit switch, S11-335, Figure 2.
Enter dC330 code 11-033, bin 1 elevator motor, MOT11-030. Bin 1 cycles down and up.
Initial Actions Y N
Perform the following: Go to Flag 1. Check MOT11-030.
• Check for a physical obstruction that would prevent bin 1 from moving, such as an item of Refer to:
furniture. • 11F-120 1K LCSS PWB Damage RAP.
• Check that bin 1 is level front to back, if necessary perform ADJ 11.1-120 1K LCSS Bin 1 • GP 10 How to Check a Motor.
Level. • P/J12, 1K LCSS PWB
• Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP • 11C-120 1K LCSS Power Distribution RAP.
Switch Settings RAP. Repair or install new components as necessary:
• If the fault code is 11-030. Check that the screws to secure the motor damper and the • Bin 1 elevator motor, PL 11.106 Item 8.
motor bracket are not loose. This will cause the encoder disc to move away from the
encoder sensor. Push the motor bracket towards the encoder sensor and tighten the
screws. Refer to Figure 2.
Figure 1. Enter dC330, code 11-332, bin 1 upper level sensor, Q11-332. Actuate Q11-332.
• Refer to the 11H-120 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP. The display changes.
• If there is a large jam of paper above bin 1, this has probably been caused by poorly Y N
stacked sets failing to actuate the bin 1 upper level sensor. Go to Flag 3. Check Q11-332.
Perform the relevant check: Refer to:
• If paper is overflowing the tray when it is at the lower limit, check the tray 90% full sensor. • 11F-120 1K LCSS PWB Damage RAP.
• If paper cannot be fed to bin 1 when it is at the highest position, check the bin 1 paper • GP 11 How to Check a Sensor.
sensor - low and bin 1 paper sensor - high. • P/J2, 1K LCSS PWB
Check the front and rear bin 1 drive belts. If necessary install new components, PL 11.106 Item • 11C-120 1K LCSS Power Distribution RAP.
1. Repair or install new components as necessary:
• Bin 1 upper level sensor Q11-332, PL 11.106 Item 5.
Figure 2. Enter dC330 code 11-334, bin 1 upper limit switch, S11-334. Actuate S11-334. The
display changes.

Y N
Refer to:
• Bin 1 upper limit switch, PL 11.106 Item 3.
Enter dC330 code 11-335, bin 1 lower limit switch, S11-335, actuate S11-335. The display Bin 1 upper level
changes. sensor Q11-332
Y N
Refer to:
Enter dC330 code 11-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display
changes.
Y N
Refer to:
• Bin 1 90% full sensor Q11-331, PL 11.106 Item 5.
As final actions, check the following sequence of operation:

• When bin 1 is empty and at the top, bin 1 upper limit switch, S11-334 is actuated and the
bin 1 upper level sensor, Q11-332 is de-actuated.
• Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated.
• The motor lowers the tray until the bin 1 upper level sensor, Q11-332 is de-actuated.
• When the tray is emptied, the tray returns to the home position. In the home position the
bin one upper limit switch, S11-334 is actuated.

Bin 1 upper limit
switch S11-334.
Bin 1 motor encoder

sensor Q11-336

MOT11-030

damper
Bin 1 lower limit switch

S11-335. Bin 1 90% full sensor
Q11-331

Figure 4 Circuit diagram.

11-050-120, 11-360-120 Staple Head Operation Failure RAP
11-050-120 The staple head fails to cycle.
NOTE: The home position is with the jaws of the staple head fully open.
Initial Actions
• Figure 1. Check the following:
– The 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch
Settings RAP.
– The staple head unit is correctly installed.
Procedure
NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the
machine, GP 14, to enable operation of the staple head.
Enter dC330, code 11-050, staple head motor 1, to cycle the staple head once. The staple
head operates as expected.
Y N
Go to Flag 1 and Flag 2. Check the wiring and connectors between the 1K LCSS PWB
and the staple head. The wiring is good.
Y N
Repair the wiring.
Perform the following procedures:

• 11C-120 1K LCSS Power Distribution RAP. Staple head including MOT11-050
• 11F-120 1K LCSS PWB Damage RAP. and staple head 1 home sensor
Q11-360
• Staple head unit, PL 11.116 Item 5.


11-100-120 1K LCSS Paper Entry RAP
11-100-110 The leading edge of the sheet is late to the entry sensor Q11-100.
Initial Actions
Refer to the 11G-120 Copy Damage in the 1K LCSS RAP.

RAP.
tray.
• Check the input guide for damage or wear that could cause paper to jam.
• Paper jam in the machine to 1K LCSS paper path.
• IOT exit path and feed rolls.
• Feeding performance from a paper tray loaded with a new ream of paper.
Procedure
Figure 1. Lower the paper entry guide assembly, PL 11.110 Item 8, to access the entry sensor.
Enter dC330, code 11-100, entry sensor, Q11-100. Actuate Q11-100. The display changes.
Y N
Refer to:
• Entry sensor, PL 11.122 Item 3. Entry sensor
• 1K LCSS PWB, PL 11.124 Item 1. Q11-100


A
11-130-120, 11-132-120 Paper Exiting to Bin 0 RAP Repair or install new components as necessary:
11-130-120 The leading edge of the sheet is late to the top exit sensor. • 1K LCSS PWB, PL 11.124 Item 1.
11-132-120 The trailing edge of the sheet is late from the top exit sensor.
NOTE: The diverter gate solenoid remains energized for 5 seconds.
Initial Actions Enter dC330, code 11-002 diverter gate solenoid, SOL11-002. SOL11-002 energizes.
Y N
Go to Flag 2. Check SOL11-002.
• 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch Settings Refer to:
RAP.
• GP 12, How to Check a Solenoid.
tray.
• The tensioner on the intermediate paper drive belt. Check that the tensioner is free to
move and that the tensioner pulley is free to rotate. If necessary lubricate the tensioner • 11C-120 1K LCSS Power Distribution RAP.
and tensioner pulley, REP 11.3-120. Refer to GP 18 Machine Lubrication. Repair or install new components as necessary:
• Diverter gate solenoid, PL 11.118 Item 12.
NOTE: The tensioner arm and the tensioner pulley require different lubricants, refer to
REP 11.3-120. • 1K LCSS PWB, PL 11.124 Item 1.
• That the drive pulleys on both transport motor 1 and 2 are secure and do not slip on the Enter dC330, code 11-130, top exit sensor, Q11-130. Actuate Q11-130. The display
motor shaft. changes.
• All the transport drive belts are correctly fitted and are in a good condition Y N
• All the transport rolls and idler pulleys are free to rotate. Go to Flag 1. Check Q11-130.
Refer to:
• A paper jam in the path to bin 0.
• Paper fragments from a previous jam clearance action.
• A paper jam in the path to the top tray. If the jams occur shortly after install. Check the gap
between the entry guide cover, PL 11.122 Item 5 and the paper guide PL 11.118 Item 10. • 11C-120 1K LCSS Power Distribution RAP.
If the gap is less than 1 mm, adjust or install a new entry guide cover. Refer to the Repair or install new components as necessary:
replacement procedure in REP 11.13-120. • Top exit sensor, PL 11.118 Item 11.
Refer to the 11G-120 Copy Damage in the 1K LCSS RAP and the 11H-120 Mis-Registration in • 1K LCSS PWB, PL 11.124 Item 1.
Stapled Sets and Non-Stapled Sets RAP.
Enter dC330, code 11-000, transport motor 1, MOT11-000. MOT11-000 runs.
NOTE: Paper is diverted to bin 0 when the diverter gate solenoid is energized. Paper is fed to Y N
bin 1 when the diverter gate solenoid is de-energized. Go to Flag 4. Check MOT11-000.
Refer to:
Procedure
NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. • GP 10, How to Check a Motor.
NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state • P/J17, 1K LCSS PWB.
on the UI. Make sure that the correct sensor or switch is tested. • 11C-120 1K LCSS Power Distribution RAP.
Enter dC330, code 11-001 transport motor 2, MOT11-001, Figure 1. MOT11-001 runs. Repair or install new components as necessary:
Y N • Transport motor 1, PL 11.110 Item 2.
Go to Flag 3. Check MOT11-001. • 1K LCSS PWB, PL 11.124 Item 1.
Refer to:
• 11F-120 1K LCSS PWB Damage RAP. Perform SCP 6 Final Actions.
A
Top exit sensor
Q11-130
Transport motor 2
MOT11-001
Diverter gate
solenoid S11-002
Transport motor 1
MOT 11-000


A
11-140-120, 11-142-120 Sheet Late to Bin 1 RAP • GP 10, How to check a motor.
11-140-120 The leading edge of the sheet is late to the 2nd to top exit sensor. • 11C-120 1K LCSS Power Distribution RAP.
11-142-120 The trailing edge of the sheet is late to the 2nd to top exit sensor.
Initial Actions • 1K LCSS PWB, PL 11.124 Item 1.
NOTE: Paper is diverted to bin 0 when the diverter gate solenoid is energized. Paper is fed to Enter dC330, code 11-002 diverter solenoid, SOL11-002. SOL11-002 energizes.
bin 1 when the diverter gate solenoid is de-energized. Y N
Go to Flag 4. Check SOL11-002.
Refer to:
RAP. • 11F-120 1K LCSS PWB Damage RAP.
• Ensure the paper tray guides are set to the correct position for the size of paper in all • GP 12, How to Check a Solenoid.
trays. • P/J131K LCSS PWB
For trays 3 and 4, perform the following: • 11C-120 1K LCSS Power Distribution RAP.
– Select the systems settings button from the tools screen. Repair or install new components as necessary:
– Select the tray management button and stock settings. • Diverter gate solenoid, PL 11.22 Item 12.
– From the list, select tray 3. Select the change stock size button. • 1K LCSS PWB, PL 11.26 Item 1.
– Select the paper size loaded in the tray. Select the save button.
Enter dC330, code 11-140 2nd to top exit sensor, Q11-140. Actuate Q11-140. The display
– Repeat for tray 4.
changes.
– Save the stock setting and exit the tools mode. Y N
• The tensioner on the intermediate paper drive belt. Check that the tensioner is free to Go to Flag 1. Check Q11-140.
move and that the tensioner pulley is free to rotate. If necessary re-lubricate the tensioner Refer to:
and tensioner pulley. Refer to ADJ 4.1. • 11F-120 1K LCSS PWB Damage RAP.
• That the drive pulleys on both transport motor 1 and 2 are secure and do not slip on the • GP 11, How to Check a sensor.
motor shaft.
• All the transport drive belts are correctly fitted and are in a good condition
• All the transport rolls and idler pulleys are free to rotate.
• 2nd to top exit sensor, PL 11.120 Item 4.
• A paper jam in the path to bin 1, to the compiler, and for poor stacking on bin 1.
• Ensure that the 1K LCSS is fully latched to the machine, refer to REP 11.11-120.
• Torn paper fragments from a previous jam clearance action. Enter dC330, code 11-000 transport motor 1, MOT11-000. MOT11-000 runs.
Refer to the 11G-120 Copy Damage in the 1K LCSS RAP and the 11H-120 Mis-Registration in Y N
Stapled Sets and Non-Stapled Sets RAP. Go to Flag 2. Check MOT11-000.
Refer to:
Procedure • 11F-120 1K LCSS PWB Damage RAP.
NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Repair or install new components as necessary:
Figure 1. Enter dC330, code 11-001 transport motor 2, MOT11-001. MOT11-001 runs. • Transport motor 1, PL 11.110 Item 2.
Y N • 1K LCSS PWB, PL 11.124 Item 1.
Go to Flag 3. Check MOT11-001.
Refer to: Perform SCP 6 Final Actions.
A
2nd to top exit
sensor Q11-140
Transport motor 2
MOT11-001
Diverter gate
solenoid
S11-002
Transport motor 1
MOT11-000


11-300-120, 11-302-120, 11-303-120 Interlocks RAP • If necessary, install a new docking interlock switch, PL 11.102 Item 2.
11-300-120 The docking interlock is open during run mode.
Check the top cover interlock switch, S11-302 as follows:
11-302-120 The top cover interlock is open during run mode. • Check the switch actuator.
• Enter dC330, code 11-302, top cover interlock switch, S11-302. Actuate S11-302. If the
11-303-120 The front door interlock is open during run mode. display does not change, refer to:
Initial Actions – Figure 2.
Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch – P/J5, 1K LCSS PWB
Settings RAP. • Go to Flag 3. Check the wiring between P/J5 and S11-302.
• If necessary, install a new top cover interlock switch, PL 11.124 Item 6.
• The 1K LCSS is installed correctly, refer to REP 11.13-120. 11-303-120 Front Door Interlock RAP
• The 1K LCSS front door is closed. Check the front door interlock switch, S11-303 as follows:
• The 1K LCSS top cover is closed. • Check the switch actuator.
• Enter dC330, code 11-303, front door interlock switch, S11-303. Actuate S11-303. If the
Procedure display does not change, refer to:
NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state – Figure 2.
– P/J51K LCSS PWB
Go to Flag 1. Check for +24V on P/J5 pin 1. If the voltage is not present, refer to 11C-120 1K • Go to Flag 2. Check the wiring between P/J5 and S11-303.
LCSS Power Distribution RAP. • If necessary, install a new front door interlock switch, PL 11.124 Item 5.
• 11-303-120 Front Door Interlock RAP
WARNING
The LCSS is unstable when undocked from the machine.
Do not show the customer how to undock the LCSS.
Undock the 1K LCSS, refer to REP 11.11-120. Figure 1, check the docking interlock switch,
S11-300 as follows:
• While supporting the 1K LCSS, slide the 1K LCSS 5cm (2 inches) away from the
machine. Check the interlock actuator on the machine is not damaged or missing.
NOTE: The wiring harness passes underneath the docking interlock switch housing. If
this harness is not correctly positioned, the switch can be mis-located, giving intermittent
docking interlock problems.
• Enter dC330, code 11-300, docking interlock switch, S11-300. While supporting the 1K
LCSS, slide the 1K LCSS 5cm (2 inches) away from the machine to de-actuate S11-300.
If the display does not change, refer to:
– GP 13, How to Check a Switch
– P/J6, 1K LCSS PWB
• Go to Flag 1. Check the wiring between P/J5 and S11-300.

Top cover
interlock switch
S11-302
Front door interlock

switch S11-303
Docking interlock
switch S11-300


A
11-320-120, 11-322-120 Ejector Movement Failure RAP • 11C-120 1K LCSS Power Distribution RAP.
11-320-120 The ejector is not at the home position. • Ejector home sensor, Q11-320, PL 11.114 Item 3.
11-322-120 The ejector fails to perform a cycle of operation.
NOTE: A cycle of operation for the ejector is to move from the home position to the out position Enter dC330, code 11-023 to check the operation of the ejector motor, MOT11-020. MOT11-
020 runs.
and back to the home position.
Y N
Initial Actions Go to Flag 3. Check MOT11-020.
Refer to:
• Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP
Switch Settings RAP. • 11F-120 1K LCSS PWB Damage RAP.
• Check for any obstructions that would prevent the ejector from moving. • GP 10, How to Check a Motor.
• If the fault code is 11-322. Check that the screws to secure the motor damper and the • Figure 1.
motor bracket are not loose. This will cause the encoder disc to move away from the • P/J15, 1K LCSS PWB
encoder sensor. Push the motor bracket towards the encoder sensor and tighten the • 11C-120 1K LCSS Power Distribution RAP.
screws. Refer to Figure 1 and REP 11.8-120. Repair or Install new components as necessary:
• Ejector assembly, PL 11.114 Item 1.
Procedure • 1K LCSS PWB, PL 11.124 Item 1.
The ejector cycles noisily, colliding with the end stops.
NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state Y N
on the UI. Make sure that the correct sensor or switch is tested. Check the stapler to ensure the staples are correctly formed, refer to the 11-364-120 Sta-
NOTE: For clarity, the 1K LCSS is shown removed from the machine in Figure 1. pling Failure RAP. Mis-formed staples can cause the set to hang in the stapler causing
ejector movement failures. The staples are correctly formed.
Enter dC330, code 11-322, ejector out sensor, Q11-322. Actuate Q11-322. The display Y N
changes. Clear the staple head of any mis-formed staples, then check the operation of the sta-
Y N pler. If necessary, install a new staple head unit, PL 11.116 Item 5.
Refer to: If the ejector is still not moving, install a new ejector assembly, PL 11.114 Item 1.
• 11F-120 1K LCSS PWB Damage RAP. Perform SCP 6 Final Actions.
Go to Flag 4. +5V is available at P/J8 between pins 7 and 8.
• Figure 1.
Y N
• P/J8, 1K LCSS PWB Go to the 11C-120 1K LCSS Power Distribution RAP.
Repair or install new components as necessary: Connect a service meter at P/J8 between pins 8 and 9. Slowly rotate the ejector motor
• Ejector out sensor, Q11-322, PL 11.114 Item 3. encoder. The voltage changes between +5V and 0V.
Y N
Go to Flag 4. Check the wiring and connectors between the ejector motor encoder sensor
and the 1K LCSS PWB. If necessary repair the wiring, REP 1.2. If the wiring is good,
Enter dC330, code 11-320, ejector home sensor, Q11-320. Actuate Q11-320. The display
install a new ejector motor encoder sensor, PL 11.114 Item 3.
changes.
Y N
Perform the 11F-120 1K LCSS PWB Damage RAP, if necessary install a new 1K LCSS PWB,
PL 11.124 Item 1.
Refer to:
• Figure 1.
A
Ejector out sensor
Q11-322
Ejector motor
MOT11-020
Ejector motor
encoder sensor
Ejector home sensor

Q11-320 Ejector motor damper


11-364-120 Stapling Failure RAP Y N
Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two sta-
11-364-120 Staples in the stapling head are not primed. ples are not partially formed, install a new stapler assembly, PL 11.116 Item 1. Perform
SCP 6 Final Actions
Initial Actions
Switch off the machine, then switch on the machine, GP 14. Install a new staple head unit, PL 11.116 Item 5. Perform SCP 6 Final Actions.
Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch
Settings RAP.

• The staple cartridge has staples in it and is correctly installed,
• The leading staples in the staple head have been primed, Figure 3.
• Check that the sheets of staples in the cartridge are feeding one at a time. If staple sheets
overlap, they will jam in the cartridge. If necessary, install a new staple cartridge, PL 26.10
Item 11.
NOTE: The term “priming” refers to 2 staples at the front of the cartridge, that have been pre-
formed automatically by the action of the stapler, refer to Figure 2.
NOTE: The SH 1 low staples sensor, SH 1 cartridge sensor, SH 1 home sensor and the SH 1
priming sensor are all integral to the staple head unit and although they can be checked using
component control they cannot be exchanged as components.
Procedure
Figure 1. Enter dC330, code 11-361, SH 1 paper sensor, Q11-361. Actuate Q11-361. The
display changes.
Y N
Refer to:
• 11F-120 1K LCSS PWB Damage RAP. SH 1 paper sensor
• GP 10, How to Check a Sensor. Staple head unit Q11-361
• SH 1 paper sensor, PL 11.116 Item 4. Figure 1 Component location
NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head
cycles a number of times to prime the staple head. This occurs when the 1K LCSS interlocks
are made.
Follow the customer instruction label inside the 1K LCSS front door to remove the staple car-
tridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples
on the top of the stack. Ensure the forming plate is fully closed, Figure 2. Install the staple car-
tridge and close the door. The stapler will now cycle a few times to feed and prime the new
sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples
that have been fed to the staple forming part of the stapler, by opening the forming plate, Fig-
ure 3. The first two staples have been partially formed.

Primed staples
Forming plate open Forming plate fully closed
Figure 2 Staple cartridge open Figure 3 Staple cartridge closed


11A-120 Bin 1 Overload RAP
Use this RAP to resolve a fault on the bin 1 90% full sensor.
Procedure
Enter dC330, code 11-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display
changes.
Y N
Refer to:
• Figure 1.
• 11C-120 1K LCSS Power Generation RAP.
Bin 1 90% full sensor Q11-331

11B-120 Initialization Failure RAP
stages:
1. If the staple head is not at the home position, it is driven to the home position
2. If the ejector is not at the home position, it is driven to the home position
1. If the front tamper is not at the home position, it is driven to the home position
2. If the rear tamper is not at the home position, it is driven to the home position
3. If the paddle is not at the home position, it is driven to the home position
4. If the stacker is not at the home position, it is driven to the home position
NOTE: The staple cartridge must be pushed fully home.
Initial Actions
Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch
Settings RAP.
Remove the 1K LCSS covers, REP 11.1-120, so that the units can be viewed. Cheat the front
door interlock switch and the top cover interlock switch. Check that LED 2 is illuminated, this
shows that all interlocks are made. If the LED fails to illuminate, go to 11-300-120, 11-302-120,
11-303-120 Interlocks RAP.
Procedure
Figure 1. Check that the software heartbeat is present on LED 1. The LED should flash twice
per second if the 1K LCSS software is running. If necessary, re-load the 1K LCSS software, LED 2 LED 1
refer to GP 4 Machine Software.
If the initialization sequence fails to place any unit at the home position, refer to the appropriate Figure 1 LED location
RAPs:
• Front tamper not at home, refer to 11-005-120, 11-006-120, 11-310-120, 11-311-120 Front
• Rear tamper not at home, refer to 11-007-120, 11-008-120, 11-312-120, 11-313-120, 11-
• Paddle not at home, refer to 11-024-120, 11-025-120 Paddle Roll Failure RAP.
• Bin 1 not at home, refer to 11-030-120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Move-
ment Failures RAP.
• Staple head not at home, refer to 11-050-120, 11-360-120 Staple Head Operation Failure
RAP.
• Ejector not at home, refer to 11-320-120, 11-322-120 Compiler Ejector Movement Failure
RAP.

A
11C-120 1K LCSS Power Distribution RAP • Monitor the voltage at P/J6 pin 1. Re-connect the circuits one at a time. Energize the
re-connected components using dC330 control codes.
The 1K LCSS has an integral power supply providing +24V and +5V supplies to the 1K LCSS
PWB. The AC power for the 1K LCSS power supply comes from the LVPS and base module of • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the com-
the machine. ponent and harness for overheating or short circuits. Repair or install new compo-
nents as necessary.
CAUTION
+5V is available between TP3 and TP4 on the 1K LCSS PWB.
Do not connect the finisher power cord directly to the AC wall outlet. The finisher cannot oper-
Y N
ate without the machine. The machine controls the distribution of electricity to the finisher for
Go to Flag 2. +5V is available at P/J1 between pins 4 and 6, also between pins 7
correct power on and power off sequencing.
and 8.
Procedure Y N
WARNING Disconnect P/J6. +5V is available at P/J6 between pins 4 and 6, also between
pins 7 and 8 on the end of the harness.
Y N
Close or cheat all the 1K LCSS interlocks. LED 2 on the 1K LCSS PWB is illuminated. Go to Flag 1. Disconnect the 1K LCSS power cord from PJ22. ACL is avail-
Y N able at PJ22 between pins 1 and 3 on the LVPS and base module.
Go to Flag 2. +24V is available at P/J1 between pins 1 and 2, also between pins 5 Y N
and 3. Go to the 01C AC Power RAP.
Y N
Disconnect P/J6. +24V is available at P/J6 between pins 1 and 2, also between Remove the 1K LCSS, REP 11.12-120. Loosen the 2 screws and lift the power
pins 5 and 3 on the end of the harness. supply module away from the 1K LCSS frame. Go to Flag 1. Check the wiring
Y N between CN2 and P/J6. The wiring is good.
Go to Flag 1. Disconnect the 1K LCSS power cord from PJ22. ACL is avail- Y N
able at PJ22 between pins 1 and 3 on the LVPS and base module. Repair the wiring.
Y N
Go to the 01C AC Power RAP. Install a new power supply module, PL 11.124 Item 2.
Remove the 1K LCSS, REP 11.12-120. Loosen the 2 screws and lift the power Perform the following:
supply module away from the 1K LCSS frame. Go to Flag 1. Check the wiring
• Check for a short circuit or an overload in the wiring or components connected
between CN2 and P/J6. The wiring is good.
Y N
Repair the wiring. • Perform the 11F-120 1K LCSS PWB Damage RAP. If necessary install a new
1K LCSS PWB, PL 11.124 Item 1.
Install a new power supply module, PL 11.124 Item 2.
Perform the 11F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS
Perform the following: PWB, PL 11.124 Item 1.
• Check for a short circuit or an overload in the wiring or components connected

The +24V and +5V supplies on the 1K LCSS PWB are good.
• Perform the 11F-120 1K LCSS PWB Damage RAP. If necessary install a new
1K LCSS PWB, PL 11.124 Item 1.
+24 V is available at P/J5 pin 3 on the 1K LCSS PWB.

Y N

• Go to Flag 3. Disconnect all the +24V harnesses to components.
• Check each harness for short circuits and overheating, GP 7.
• Repair or install new components as necessary.
A
Power Supply
Module

11C-120 2-368 WorkCentre 5687 Family

11D-120 1K LCSS to Machine Communications Interface 11E-120 1K LCSS PWB DIP Switch Settings RAP
RAP To show the correct settings for the DIP switches on the 1K LCSS PWB.
All communications between the machine and 1K LCSS are conducted through a single inter-
face cable. Procedure
Problems that can result from incorrect DIP switch settings are:
Procedure • False jam clearance instructions for the 1K LCSS and/or the machine exit area.
Check the 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch • Communication errors between the 1K LCSS and machine.
Settings RAP. • Erratic behavior of the 1K LCSS.
Check the DIP switch settings, Figure 1. If necessary, switch off the machine, GP 14. Correct
Go to 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error Rap. the DIP switch setting, then switch on the machine, GP 14.
Figure 1 DIP switch settings

11D-120, 11E-120 2-370 WorkCentre 5687 Family
11F-120 1K LCSS PWB Damage RAP
Use this RAP to determine the cause of damage to the 1K LCSS PWB, so that the cause can
Table 1 1K LCSS PWB Drive Components
be repaired before a new 1K LCSS PWB is installed.
1K LCSS
Procedure PWB Driven Normal resistance Spared part and
component component measurement +/- 10% references
The 1K LCSS PWB can be damaged by a component connected to it going short-circuit. If a
new 1K LCSS PWB is installed and power applied to the machine, the new 1K LCSS PWB will U5 Paddle motor At PJ14: Paddle motor assembly, PL
be damaged in the same way. The cause of the damage must be found by following this proce- (MOT11024) Pin 1 to 3 = 28 ohms. 11.104 Item 10.
dure. Pin 1 to 4 = 28 ohms. 11-024-120, 11-025-120
Pin 2 to 5 = 28 ohms. RAP
WARNING Pin 2 to 6 = 28 ohms.
U10 Staple head At PJ7: Staple head unit, PL 11.116
motor (MOT11- Pin 8 to 10 = 12.6 ohms. Item 5.
050) Pin 9 to 11 = 12.6 ohms 11-050-120, 11-360-120
Remove the 1K LCSS PWB and inspect the components shown in Figure 1 for damage. The RAP
damage to the component may be in the form of a crack, a small crater or a burnt patch. Refer
U11 Bin 1 elevator At PJ12: Bin 1 elevator motor, PL
to Table 1 to locate the component causing the damage to the 1K LCSS PWB.
motor (MOT11- Pin 1 to 2 = 6.4 ohms 11.10 Item 8.
030) 11-030-120, 11-334-120, 11-
335-120, 11-336-120 RAP
U12 Front tamper At PJ9: Tamper assembly, PL 11.16
motor (MOT11- Pin 1 to 3 = 20 ohms. Item 1.
003) Pin 1 to 4 = 20 ohms. 11-005-120, 11-006-120, 11-
Pin 2 to 5 = 20 ohms. 310-120, 11-311-120 RAP
Pin 2 to 6 = 20 ohms.
U13 Rear tamper At PJ9: Tamper assembly, PL 11.112
motor (MOT11- Pin 7 to 9 = 20 ohms. Item 1.
004) Pin 7 to 10 = 20 ohms. 11-007-120, 11-008-120, 11-
Pin 8 to 11 = 20 ohms. 312-120, 11-313-120, 11-
Pin 8 to 12 = 20 ohms. 319-120 RAP
U14 Transport At PJ17: Transport motor 1, PL
motor 1 Pin 1 to 3 = 2.2 ohms. 11.110 Item 2.
(MOT11-000) Pin 1 to 4 = 2.2 ohms. 11-130-120, 11-132-120
Pin 2 to 5 = 2.2 ohms. RAP
Pin 2 to 6 = 2.2 ohms.
U15 Ejector motor At PJ15: Ejector assembly, PL 11.114
(MOT11-020) Pin 1 to 2 = 6.6 ohms Item 1.
11-320-120, 11-322-120
RAP
U16 Transport At PJ16: transport motor 2, PL 11.118
motor 2 Pin 10 to 12 = 0.8 ohms. Item 5.
(MOT11-001) Pin 10 to 13 = 0.8 ohms. 11-130-120, 11-132-120
Pin 11 to 14 = 0.8 ohms. RAP
Pin 11 to 15 = 0.8 ohms.
Q1 Diverter gate At PJ13: Diverter gate solenoid, PL
solenoid (S11- Pin 1 to pin 2 = 74 ohms 11.118 Item 12.
002) 11-130-120, 11-132-120
RAP
Figure 1 1K LCSS PWB components

WorkCentre 5687 Family 2-371 11F-120
NOTE: If difficulty is found in connecting the service meter probes to the connector headers on 11G-120 Copy Damage in the 1K LCSS RAP
the 1K LCSS PWB, refer to the RAP quoted in Table 1 and make the measurement at another
Use this RAP to identify and correct the causes of copy damage in the 1K LCSS.
point in the harness to the driven component.
If the defective driven component is found using the table checks, disconnect the connector Procedure
closest to the driven component, then check the driven component again to identify any short
circuit in the wiring to the driven component. Repair the wiring or install new parts as neces-
WARNING
sary. Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
If the defective driven component can not be found using the table checks, refer to GP 7, check Check the following:
each driven component to ensure that it is not seized. Motors should rotate reasily. Solenoid • Look for torn paper in the 1K LCSS paper path. Torn fragments can pass through the IOT
armatures should slide easily in the coil. Also check the drive components to ensure that they and 1K LCSS paper path without causing a problem until they finally wedge themselves at
rotate easily, if necessary install new parts. some point.
• Ensure that the shaft diverter assembly, PL 11.118 Item 13, operates correctly and has it’s
When the a new driven component has been installed or the defective drive components have
full movement.
been repaired, install a new 1K LCSS PWB, PL 11.124 Item 1.
• Ensure that the jam clearance guide, PL 11.122 Item 6, closes and latches correctly.
Check that the magnet at the rear is located and functions correctly. Check the clip at the
front is positioned correctly, Figure 1.
• Ensure that all idler rolls in the 1K LCSS paper path are free to rotate, particularly those
on the jam clearance guide, where the paper turns through 90 degrees.
• Ensure that the paper path ribs of the jam clearance guide, PL 11.122 Item 6, and the
entry guide cover, PL 11.122 Item 5, are free of “scores” and “nicks”. Check also for con-
tamination and glue from label stock.
Check that the end of the spring

clip is positioned on the inside of
the frame.
Figure 1 Position of the spring clip

11F-120, 11G-120 2-372 WorkCentre 5687 Family
11H-120 Mis-Registration in Stapled Sets and Non-Stapled 11J-120 1K LCSS Poor Stacking RAP
Sets RAP Use this RAP to find the cause of poor stacking in the 1K LCSS.
Procedure • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1
WARNING level sensors:
– Large paper sizes should not be stacked on top of small paper sizes.
can cause death or injury. Moving parts can cause injury. – Ensure that the paper stack in each paper tray has been fanned.
The most likely cause of mis-registration is paper condition and/or damage such as curl, wrin- – Turn over the paper stack in each paper tray.
kle, creases, dog ears, etc. – Ensure that all paper or other copy stock being used is within the size and weight
specifications. Refer to GP 20 Paper and Media Size Specifications.
Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality Entry – Try using a fresh ream of paper.
RAP.
For other copy / print damage and dog ears, go to the 11G-120 Copy Damage in the 1K LCSS
RAP. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL
11.100 Item 13.
Check the following: • Labels must not be fed to bin 1, but to bin 0 only.
• Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 • It is recommended that transparencies are fed to bin 0 whenever possible.
Item 13. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-120 1K LCSS Bin 1
• Turn over the paper stack in the tray in use. Level.
• Use a new ream of paper in the tray in use. • Check that the bin 1 upper level sensor, Q11-332 is working correctly. Refer to the 11-030-
• Paper type, especially recycled paper, can lead to registration problems. Try changing to 120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Movement Failure RAP.
a different brand or type of paper. • Check the operation of the front and rear tampers. Refer to 11-005-120, 11-006-120, 11-
310-120, 11-311-120 Front Tamper Move Failure RAP and 11-007-120, 11-008-120, 11-
• Ensure that the guides in the paper trays are correctly set and reported on the UI for the
312-120, 11-313-120, 11-319-120 Rear Tamper Move Failure RAP.
paper size loaded.
• Check that the output device is not near an air conditioning or ventilation output duct. Air
the compiler capacity can be exceeded. flow across the output bins can cause poor stacking.
• Check for obstructions in the compiler.
• Ensure that the paddle roll operates correctly and that the paddles are not damaged. The
paddles should park completely inside the top section of the compiler, with the shorter
paddle in a vertical position. If all of the paddles are out of position, check the paddle roll
position sensor, PL 11.104 Item 11, the flag, PL 11.104 Item 7 and the paddle motor
assembly, PL 11.104 Item 10. If only one paddle is mis-aligned with the others, it can be
re-positioned by hand (they are not bonded to the shaft).
• Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the
job. Inspect the tampers for damage, if necessary install new parts. PL 11.112.
• Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber
driving rolls and they should be free to rotate within their support springs. If necessary,
install new parts, PL 11.120.
• Inspect the four spring loaded guides on the output cover, PL 11.100 Item 7. Ensure that
they are correctly located and are free to move up and down.

WorkCentre 5687 Family 2-373 11H-120, 11J-120
11H-120, 11J-120 2-374 WorkCentre 5687 Family
A
11-005-130, 11-006-130, 11-310-130, 11-311-130 Front Perform SCP 6 Final Actions.

11-005-130 The front tamper fails to move to the front position.
11-006-130 The front tamper fails to move to the rear position.
11-310-130 The front tamper is not at the front home position.
11-311-130 The front tamper is not at the rear home position.
NOTE: The home position is the outermost position.
Initial Actions
• Figure 1, check for damage or obstructions that would prevent the front tamper assembly
from operating correctly. If necessary, install a new compiler carriage assembly, PL 11.46
Item 1.
• Jams can be caused if the tray settings do not match the paper in the trays. Make sure the
tray settings are correct.
Procedure
NOTE: All HCSS interlocks must be made to supply +24V to the motors.
Enter dC330, codes 11-005 tamper motor front move, then 11-003 tamper motor front home,
Figure 1. The front tamper moves between the inboard and home positions.
Y N Compiler carriage assembly
Go to Flag 2. Check the motor, MOT11-003.
Refer to:
• P/J404, Carriage PWB.
• 11C-130, HCSS Power Distribution RAP. Front tamper assembly
• Carriage PWB, PL 11.46 Item 5.
• Front tamper motor, PL 11.46 Item 10.
Front tamper home
Enter dC330, code 11-310, actuate the front tamper home sensor, Figure 1 by using the sensor, Q11-310
stacked codes, 11-003 and 11-005 to move the tamper. Observe the display. The display
changes.
Y N
Go to Flag 1. Check the sensor, Q11-310.
Refer to: Front tamper motor,
• GP 11 How to Check a Sensor. MOT 11-003
• 11C-130, HCSS Power Distribution RAP.
• Compiler carriage assembly, PL 11.46 Item 1.
Go to Flag 3. Check the harness and connectors P/J412 and P/J432. Also check the harness
and connectors P/J401 and P/J428, refer to GP 7. The wiring and connectors are good.
Repair the wiring or install new components as necessary, PL 11.46.
A


A
11-007-130, 11-008-130, 11-312-130, 11-313-130 Rear Perform SCP 6 Final Actions.

11-007-130 The rear tamper fails to move to the front position.
11-008-130 The rear tamper fails to move to the rear position.
11-312-130 The rear tamper is not at the front home position.
11-313-130 The rear tamper is not at the rear home position.
NOTE: The home position is the outermost position.
Initial Actions
• Check for damage or obstructions that would prevent the tamper assembly from operating
correctly. If necessary, install a new compiler carriage assembly, PL 11.46 Item 1.
Procedure
Enter dC330, codes 11-006 tamper motor rear move, then 11-004 tamper motor rear home,
Figure 1. The rear tamper moves between the inboard and home positions.
Y N
Refer to: Compiler carriage
• GP 10, How to Check a Motor. assembly
• 11C-130 HCSS Power Distribution RAP.
• Rear tamper motor, PL 11.46 Item 10. Rear tamper home
sensor, Q11-311
Enter dC330, code 11-311, actuate the front tamper home sensor, Figure 1 by using the
stacked codes, 11-004 and 11-006 to move the tamper. Observe the display. The display
changes.
Y N
Refer to: Rear tamper motor,
• GP 11 How to Check a Sensor. MOT 11-004
• Compiler carriage assembly, PL11.46/1.
Go to Flag 3. Check the harness and connectors P/J412 and P/J432. Also, check the harness
and connectors P/J401 and P/J428, refer to GP 7. The wiring and connectors are good.
Repair the wiring or install new components as necessary.
A


11-012-130, 11-014-130, 11-315-130, 11-316-130 Compiler Y N
Go to Flag 3. Check the compiler carriage elevator motor, MOT11-013.
Carriage Position Failure RAP Refer to:
11-012-130 The compiler carriage is not at the home position. • GP 10, How to Check a Motor.
• P/J415, HCSS PWB.
11-014-130 The compiler carriage fails to move. • 11C-130 HCSS Power Distribution RAP.
11-315-130 The carriage upper limit switch is actuated.
• Compiler carriage elevator motor, PL 11.44 Item 8.
11-316-130 The carriage lower limit switch is actuated. • HCSS PWB, PL 11.56 Item 5.
NOTE: The home position is with the compiler carriage at the upper limit position. Enter dC330, code 11-317. Actuate the Compiler carriage safety switch, S11-317, Figure 2.
Initial Actions Y N
• Check for damage or obstructions that would prevent the compiler carriage from moving, Go to Flag 4. Check the switch.
Figure 2. Refer to:
• Check that the upper and lower limit switches and switch actuators are not damaged, Fig- • GP 13, How to Check a Switch.
ure 1. If necessary install a new compiler carriage assembly, PL 11.46 Item 1. • P/J406, Carriage PWB.
Procedure Install new components as necessary:
NOTE: All HCSS interlocks must be made to supply +24V to the motors. • Carriage PWB, PL 11.46 Item 5.
• Compiler carriage safety switch, PL 11.47 Item 4.
Enter dC330, code 11-315. Actuate the carriage upper limit switch, S11-315, Figure 1. The
display changes. Go to Flag 5, check the harness and connectors P/J410 and P/J434, refer to GP 7. The wir-
Y N ing and connectors are good.
Go to Flag 1. Check the switch. Y N
Refer to: Repair the wiring or install new components as necessary.
• P/J415, HCSS PWB. Perform SCP 6 Final Actions.
• Carriage upper limit switch, PL 11.44 Item 1.
Enter dC330, code 11-316. Actuate the carriage lower limit switch, S11-316, Figure 1. The
display changes.
Y N
Go to Flag 2. Check the switch.
Refer to:
• Carriage lower limit switch, PL 11.44 Item 10.
Enter dC330, codes 11-014 CC motor move up, then, 11-016 CC motor move down Figure 1.
The compiler carriage moves between the top and bottom limits.

Carriage upper limit
switch, S11-315
Compiler carriage safety switch,

S11-317
Figure 2 Component location.
Carriage lower limit

switch, S11-316
Compiler carriage
elevator motor,
MOT 11-013


11-024-130, 11-025-130 Paddle Position Failure RAP
11-024-130 The paddle is not at the home position.
Paddle roll motor,
11-025-130 The paddle fails to rotate. MOT11-024
NOTE: The home position of the paddle is when the sensor flag is located between the sensor
jaws.
Paddle roll home
Initial Actions sensor, Q11-326
Check for damage or obstructions that would prevent the paddle from rotating. If necessary,
install a new compiler carriage assembly, PL 11.46 Item 1.
Procedure
Enter dC330, codes 11-025, paddle roll motor run and 11-024 paddle roll motor home. Check
the movement of the paddle. The paddle roll rotates.
Y N
Go to Flag 2 and Flag 4. Check the paddle roll motor, MOT11-024.
Refer to:
• P/J406, P/J401, Carriage PWB.
• Paddle roll motor assembly, PL 11.47 Item 8.
Enter dC330, code 11-326, actuate the paddle roll home sensor, Q11-326, Figure 1. The dis-
play changes.
Y N
Go to Flag 1 and Flag 3, check the sensor Q11-326.
Refer to:
• P/J409 and P/J411, Carriage PWB.
• Carriage PWB, PL 11.46 Item 5. Compiler carriage assembly
• Paddle roll home sensor, PL 11.47 Item 9.


A
11-030-130, 11-336-130 Bin 1 Movement Failure RAP Enter dC330, code 11-335, actuate the bin 1 lower limit switch, S11-335, Figure 1. The dis-
play changes.
11-030-130 Bin 1 fails to move. Y N
Go to Flag 4. Check the switch S11-335.
11-336-130 Bin 1 is not at the home position. Refer to:
NOTE: The home position is at the uppermost position.
Initial Actions • 11C-130 HCSS Power Distribution RAP.
• Check that bin 1 is not damaged and there are no obstructions that would prevent bin 1 Install new components as necessary.
from moving. If necessary, install a new bin 1, PL 11.52 Item 4. • Bin 1 lower limit switch, PL 11.52 Item 2.
• Press the manual staple button, PL 11.32 Item 10 to lower bin 1. Press again the manual • HCSS PWB, PL 11.56 Item 5.
staple button to raise bin 1.
Enter dC330, code 11-035, actuate the bin 1 empty sensor, Q11-035, Figure 1. The display
Procedure changes.
Y N
NOTE: All HCSS interlocks must be made to supply +24V to the motors. Go to Flag 1. Check the sensor Q11-035.
Refer to:
Enter dC330, codes 11-032 bin 1 elevator motor down to run the bin 1 elevator motor, MOT11-
030, Figure 1. MOT11-030 runs. • GP 11, How to Check a Sensor.
Y N • P/J416, HCSS PWB.
Go to Flag 2. Check MOT11-030. • 11C-130 HCSS Power Distribution RAP.
Refer to: Install new components as necessary:
• GP 10, How to Check a Motor. • Bin 1 empty sensor, PL 11.52 Item 5.
• P/J424, HCSS PWB. • HCSS PWB, PL 11.56 Item 5.
Install new components as necessary: Perform SCP 6 Final Actions.
• Bin 1 elevator motor, PL 11.52 Item 11.
Enter dC330, codes 11-032 bin 1 elevator motor down, then 11-030 bin 1 elevator motor home
Figure 1. Bin 1 moves away from, then back to, the home position.
Y N
Check the bin 1 front and rear elevator belts:
• Ensure that both belts are correctly positioned on the upper and lower pulleys.
• Ensure that bin 1 is securely clamped to both elevator belts.
Enter dC330, code 11-334, actuate the bin 1 upper limit switch, S11-334, Figure 1. The dis-
play changes.
Y N
Refer to:
A
Bin 1 empty sensor
Q11-035
Front elevator belt
Bin 1 elevator
motor, MOT11-030
Bin 1 upper limit

switch S11-334
Rear elevator belt
Bin 1 lower limit switch S11-335


11-031-130, 11-337-130 Bin 1 Offset Failure RAP
11-031-130 Bin 1 fails to offset. Bin 1 offset sensor, Q11-337
11-337-130 Bin 1 is not at the offset home position.
NOTE: The offset home position is with bin 1 fully to the rear. Bin 1 offset motor, MOT11-034
Initial Actions
Check that there is no damage or obstruction that would prevent bin 1 from moving. If neces-
sary, install a new bin 1, PL 11.52 Item 10.
Procedure
Enter dC330, code 11-034 Bin 1 offset motor run, Figure 1. Bin 1 moves.
Y N
Go to Flag 2. Check the bin 1 offset motor, MOT11-034.
Refer to:
• Bin 1 offset motor, PL 11.52 Item 6.
Enter dC330, code 11-337. Actuate the Bin 1 offset sensor, Q11-337, Figure 1. The display
changes.
Y N
Go to Flag 1. Check the sensor Q11-337.
Refer to:
• Bin 1 offset sensor, PL 11.52 Item 7.


11-036-130, 11-346-130 Bin 2 Movement Failure RAP Y N
11-036-130 Bin 2 fails to move. Refer to:
NOTE: The home position is at the uppermost position. • 11C-130 HCSS Power Distribution RAP.
Initial Actions • Bin 2 lower limit switch, PL 11.54 Item 2.
Check that there is no damage or obstruction that would prevent bin 2 from moving. If neces- • HCSS PWB, PL 11.56 Item 5.
Enter dC330, code 11-346. Actuate the bin 2 empty sensor, S11-041. The display changes.
Procedure Y N
Go to Flag 1. Check the sensor S11-041.
NOTE: All HCSS interlocks must be made to supply +24V to the motors. Refer to:
Enter dC330, codes 11-038, bin 2 elevator motor down to run the bin 2 elevator motor, MOT11- • GP 13, How to Check a Sensor.
036, Figure 1. MOT11-036 runs. • P/J418, HCSS PWB.
Y N • 11C-130 HCSS Power Distribution RAP.
Refer to:
• Bin 2 empty sensor, PL 11.54 Item 5.
• 11C-130 HCSS Power Distribution RAP. Perform SCP 6 Final Actions.
Y N
Enter dC330, code 11-344. Actuate the bin 2 upper limit switch, S11-344. The display
changes.
Y N
Refer to:
Enter dC330, code 11-345. Actuate the bin 2 lower limit switch, S11-454. The display
changes.

Bin 2 empty sensor, Q11-041
Front elevator belt
Bin 2 elevator motor, MOT11-036
Bin 2 upper limit switch, S11-344
Rear elevator belt
Bin 2 lower limit switch, S11-345


11-040-130 Bin 2 fails to offset.
NOTE: The offset home position is with bin 2 to the rear.
Initial Actions
Check that there is no damage or obstruction that would prevent bin 2 from offsetting. If neces-
Procedure
Enter dC330, code 11-040 bin 2 offset motor run, Figure 1. Bin 2 moves.
Y N
Refer to:
Enter dC330, code 11-347. Actuate the bin 2 offset sensor, Q11-347, Figure 1. The display
changes.
Y N
Refer to:
• HCSS PWB, PL 11.56 Item 5. Bin 2 offset sensor, Q11-347
Bin 2 offset motor, MOT11-040


A
11-043-130 Hole Punch Cycle Failure RAP Refer to:
11-043-130 The hole punch fails to complete a cycle of operation.
NOTE: The home position of the punch unit is when the cutout in the actuator is between the • 11C-130 HCSS Power Distribution RAP.
punch head home sensor jaws. Install new components as necessary:
• Hole punch home sensor, PL 11.38 Item 8.
Initial Actions • HCSS PWB, PL 11.56 Item 5.
• Check that the hole punch is correctly installed. Check for damage or an obstruction that
would prevent the hole punch from operating. If necessary, install a new punch unit, PL Perform SCP 6 Final Actions.
11.36 Item 12.
• If the hole punch is not at the home position, check that is not jammed in the punching
position. This can occur with transparencies and labels. Remove the hole punch and clear
any jammed material. Rotate the hole punch unit by hand to check for binding or damage, Hole punch motor, MOT11-042
if necessary, install a new hole punch unit PL 11.36 Item 12.
• Check for damage to the hole punch motor coupling, PL 11.36 Item 11.
Procedure
NOTE: All HCSS interlocks must be made to supply +24V to the motors. Hole punch home sensor,
Q11-350
Enter dC330, codes 11-043 punch head run, then 11-042 punch head move home. Figure 1.
The punch cycles, then goes to the home position.
Y N
Go to Flag 3. Check the hole punch motor, MOT11-042.
Refer to:
• Hole punch motor, PL 11.38 Item 7.
Enter dC330, code 11-110. Actuate the punch position sensor, Q11-110, Figure 1. The dis-
play changes.
Y N
Refer to:
Punch position
sensor, Q11-110
• Punch position sensor, PL 11.38 Item 9.
Enter dC330, code 11-350. Actuate the hole punch home sensor, Q11-350, Figure 1 The dis-
play changes.
Y N
A

11-050-130, 11-360-130 Staple Head Operation Failure RAP Y N
11-050-130 The staple head fails to cycle.
Compiler carriage safety switch, S11-317
also be an offline stapling problem, refer to 11A-130 Offline Stapling RAP.
NOTE: Staple head faults can occur if the staple head moves to an incorrect position. This may
be caused by a trapped harness or a collision with the compiler tray, so that the staple head is
positioned over a backstop. If this happens, the staple head should be moved to the corner
position before the staple head is operated.
Procedure
Remove the staple cartridge. Enter dC330 code 11-050 to cycle the staple head, then 11-051
to reverse the staple head to the home position. The staple head operates as expected.
Y N
Go to Flag 1 and Flag 2. Check the wiring and connectors between the HCSS PWB and
the staple head. The wiring is good.
Y N
Repair the wiring.
Enter dC330 code 11-317. Actuate the compiler carriage safety switch S11-317, Figure 1.
Y N
Go to Flag 3. Check the compiler carriage safety switch, S11-317. Refer to:
• GP 13, How to Check a Switch. Staple head 1 unit
• Ensure that the compiler carriage safety switch is correctly actuated by the Staple head 1 home
switch actuator on the eject housing. sensor, Q11-360 is part
Install new components as necessary: of the staple head 1
• Compiler carriage safety switch S11-317, PL 11.47 Item 4.
• Staple head unit 1 assembly, PL 11.46 Item 4.
Install a new staple head unit 1 assembly, PL 11.46 Item 4.

Enter dC330, code 11-054 (reverse) and code 11-053 (forward) to check the movement of the Staple head 1 motor,
stapler head. The stapler head moves in increments along the carriage. The component start MOT11-050
and stop buttons will need to be pressed several times to move the staple head to the end of
the carriage. The staple head moves freely to the rear and returns to the front.
Y N
Go to 11-053-130, 11-370-130 Stapling Unit Movement Failure RAP.
Go to Flag 4. Check the harness and connectors P/J412 and P/J432, refer to GP 7. The
wiring and connectors are good. Figure 1 Component location


A
11-053-130, 11-370-130 Stapling Unit Movement Failure Refer to:
RAP
11-053-130 The stapling unit fails to move. • 11C-130 HCSS Power Distribution RAP.
11-370-130 The stapling unit is not at the home position.
NOTE: Movement failure can occur if the staple head jaws are not fully open and contact the • CC tray hold solenoid assembly, PL 11.49 Item 3.
compiler tray while indexing.
NOTE: The home position is with the staple head at the corner stapling position (Fully to the wiring and connectors are good.
front of the HCSS and rotated through 45 degrees). Y N
Initial Actions
Check that there is no damage or obstruction that would prevent the stapling unit from moving. Perform SCP 6 Final Actions.
If necessary, install a new stapler mount assembly, PL 11.48 Item 24 or traverse shaft, PL
11.48 Item 9.
Procedure
Enter dC330, code 11-053 (forward) and 11-054 (reverse) to check the movement of the sta-
pling unit, Figure 1. The stapling unit moves as expected.
Y N
Go to Flag 2. Check the stapling unit traverse motor, MOT11-053.
Refer to:
• Stapling unit traverse motor, PL 11.48 Item 14.
Enter dC330, code 11-370, stapling unit 1 home sensor, Q11-370. Use a 5.5mm nut driver to Stapling unit
rotate the stapler traverse shaft. Manually move the stapler away from, then back to, the home
position. The display changes.
Stapling unit 1 home sensor, Q11-370
Y N
Refer to: Stapler traverse shaft
• GP 11 How to Check a Sensor. Stapling unit traverse
• P/J409, Carriage PWB. motor, MOT11-053
CC tray hold solenoid SOL 11-011
• Carriage PWB, PL 11.46 Item 5. Figure 1 Component location
• Stapling unit 1 home sensor, PL 11.48 Item 15.
Enter dC330, code 11-01, tray hold solenoid, SOL 11-011. The solenoid energises.
Y N
Go to Flag 4. Check the solenoid SOL 11-001.
A

A
11-100-130 HCSS Paper Entry RAP • HCSS PWB, PL 11.56 Item 5.
Enter dC330, code 11-002, diverter solenoid, SOL11-002. The solenoid energises.
11-100-130 The leading edge of the sheet is late to the HCSS.
Y N
Initial Actions Go to Flag 2. Check the diverter solenoid, SOL11-002.
Check for the following: Refer to:
• Obstructions in the paper path before the entry to the HCSS. • GP 12, How to Check a Solenoid or Clutch.
• Obstructions around the diverter gate. • P/J421, HCSS PWB.
• Damage to the diverter gate. • 11C-130 HCSS Power Distribution RAP.
• The HCSS is securely docked to the machine. Install new components as necessary:
• The HCSS is correctly aligned with the machine, refer to ADJ 11.1-130 Machine to HCSS • Diverter solenoid SOL11-002, PL 11.36 Item 3.
Alignment. • HCSS PWB, PL 11.56 Item 5.
Procedure Perform SCP 6 Final Actions.
Enter dC330, code 11-100. Actuate the entry sensor, Q11-100, Figure 1. The display
changes.
Y N
Refer to:
• P/J420, HCSS PWB. Diverter solenoid SOL11-002
• Entry sensor Q11-100, PL 11.38 Item 9.
Transport motor 1B,
Enter dC330, code 11-000, transport motor 1A. The motor runs, Figure 1. MOT11-000
Y N
Go to Flag 4. Check transport motor 1A.
Refer to:
Transport motor 1A,
MOT11-000
• Transport motor 1A, PL 11.38 Item 5. Entry sensor,
• HCSS PWB, PL 11.56 Item 5. Q11-100
Enter dC330, code 11-000, transport motor 1B. The motor runs, Figure 1.
Y N
Go to Flag 3. Check transport motor 1B.
Refer to:
• Transport motor 1B, PL 11.38 Item 5.
A

11-110-130 Hole Punch Jam RAP
11-110-130 A sheet is late arriving at the punch position sensor.
Initial Actions
• Check the hole punch motor coupling, PL 11.36 Item 11.
• Remove the hole punch unit, check that the hole punch mechanism is free to rotate and is
clear of any jammed material.
Punch position
Procedure sensor, Q11-110
Enter dC330, code 11-110. Actuate the punch position sensor, Q11-110, Figure 1. The dis-
play changes.
Y N
Refer to:
• Punch position sensor, PL 11.38 Item 9.
Enter dC330, code 11-348. Actuate the chad bin level sensor, Q11-348, Figure 1.
NOTE: The chad bin collects the pieces of paper (chad) cut out by the punch. The chad bin
must be correctly installed for the chad bin level sensor to operate.

Y N
Go to Flag 2. Check the chad bin level sensor Q11-348.
Refer to:
• Chad bin level sensor, PL 11.36 Item 8. Chad bin level
• HCSS PWB, PL 11.56 Item 5. sensor, Q11-348


A
11-120-130, 11-122-130 Compiler Carriage Jam RAP • Transport motor 2, PL 11.48 Item 18.
11-120-130 The lead edge of a sheet is late arriving at the compiler sensor. Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT 11-010. The
motor runs.
11-122-130 the trail edge of a sheet or set is late leaving the compiler sensor.
Y N
Initial Actions Go to Flag 2. Check the motor MOT 11-010.
Refer to:
• Check for a paper jam in the compiler or in the paper path to the compiler.
trays. • P/J408, Carriage PWB.
For trays 3 and 4 perform the following: • 11C-130 HCSS Power Distribution RAP.
1. Select the systems settings button from the tools screen. Install new components as necessary:
2. Select the tray management button and stock settings. • Carriage PWB, PL 11.46 Item 5.
3. From the list, select tray 3. Select the change stock size button. • Compiler carriage eject roll motor, PL 11.49 Item 1.
4. Select the paper size loaded in the tray. Select the save button.
Enter dC330, code 11-023 to run the eject motor, MOT 11-020. The eject housing cycles
5. Repeat for tray 4. between open and closed.
6. Save the stock settings and exit the tools mode. Y N
• Check the inner paper guide nips and the mylar guide, PL 11.40 Item 16, Figure 2. Go to Flag 4. Check the motor MOT 11-020.
• Check the condition of the compiler belts. Lift the shutter, PL 11.47 Item 6. Refer to:
Rotate the jam clearance knob 5C and check that both compiler belts rotate freely, Figure • GP 10, How to Check a Motor.
3, PL 11.49 Item 12. • P/J406, Carriage PWB.
• Check that the HCSS is correctly aligned with the machine, refer to ADJ 11.1-130 • 11C-130 HCSS Power Distribution RAP.
Machine to HCSS alignment. Install new parts as necessary:
Procedure • Carriage PWB, PL 11.46 Item 5.
• Eject motor assembly, PL 11.47 Item 2.
Enter dC330, code 11-120. Actuate the compiler sensor, Q11-120, Figure 1. The display Enter dC330, code 11-000 to run the transport motor 1B, Figure 2. The motor runs.
changes. Y N
Y N Go to Flag 6 and check transport motor 1B.
Go to Flag 1. Check the sensor, Q11-120. Refer to:
Refer to: • GP 10, How to Check a Motor.
• GP 11 How to Check a Sensor. • P/J425, HCSS PWB
• P/J409, Carriage PWB. • 11C-130 HCSS Power Distribution RAP.
• 11C-130 HCSS Power Distribution RAP. Install new components as necessary:
Install new components as necessary: • Transport motor 1B, PL 11.38 Item 5.
• Carriage PWB, PL 11.46 Item 5. • HCSS PWB, PL 11.56 Item 5.
• Compiler sensor, PL 11.48 Item 7.
Check the transport motor 1B drive belt and belt tensioner. If necessary install new parts:
Enter dC330, code 11-001 to run transport motor 2, MOT 11-001. The motor runs. • Transport motor 1B drive belt, PL 11.38 Item 3.
Y N • Belt tensioner, PL 11.38 Item 1.
Go to Flag 3. Check the motor MOT 11-001. Go to Flag 5, check the harness and connectors P/J412 and P/J432, refer to GP 7. The wir-
Refer to: ing and connectors are good.
• GP 10, How to Check a Motor. Y N
• P/J403, Carriage PWB. Repair the wiring or install new components.
A
Upper paper guide
Inner paper guide nips
Transport motor 1B
Compiler sensor, drive belt
Q11-120
Belt tensioner
Transport motor 1B
Mylar guide attached

to the compiler

Transport motor 2, Compiler carriage eject
MOT 11-001 roll motor, MOT11-010
Eject motor, MOT11-020

Compiler belts Transport shaft
Figure 3 Compiler belts


A
11-130-130, 11-132-130 Top Exit Jam RAP Refer to:
11-130-130 The lead edge of a sheet is late arriving at the top exit sensor. • P/J421, HCSS PWB.
11-132-130 The trail edge of a sheet is late leaving the top exit sensor.
Initial Actions • Diverter gate solenoid, PL 11.36 Item 3.
Perform the following: • HCSS PWB, PL 11.56 Item 5.
• Clear any paper jam from the HCSS and the machine.
Enter dC330 output code11-000 to run the transport motor 1B, MOT 11-000, Figure 1. The
• Check that the document guides are not damaged, PL 11.32 Item 4. motor runs.
• Check that the top exit sensor actuator is not trapped in the cover, Figure 1. Y N
• Check that the idler rolls in the exit cover have an even contact with the exit drive rolls, Go to 11-120-130, 11-122-130 Compiler Carriage Jam RAP, check the transport motor
Figure 1. 1B.
• Open the exit cover assembly, PL 11.32 Item 1. Check the ribs on the underside of the
exit cover assembly for glue residue. If necessary, use a micro fibre wipe, PL 26.10 Item The top nip rolls are driven when MOT 11-000 runs.
13 dampened with film remover, PL 26.10 Item 4 to clean the ribs. Y N
Check the transport motor 1B drive belt, PL 11.38 Item 3.
Enter dC330, code 11-330. Actuate the Bin 0 90% full sensor, Q11-313, Figure 1. The dis-
play changes.
Y N
Refer to:
Enter dC330, code 11-130. Actuate the top exit sensor, Q11-130, Figure 1. The display
changes.
Y N
Refer to:
Enter dC330, code 11-002, to energise the diverter solenoid, SOL 11-002. The solenoid
energises.
Y N
A
Bin 0 90% full
sensor, Q11-330
Top exit sensor,

Q11-130
Idler rolls in the

exit cover
Exit drive rolls
Diverter solenoid
SOL 11-002
Transport
motor 1B
MOT11-000


A
11-140-130, 11-142-130, 11-150-130, 11-152-130 Sheet Not • Eject motor assembly, PL 11.47 Item 2.
Exiting to Bin 1 or Bin 2 RAP Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT 11-120, Figure 1.
The motor runs.
11-140-130 The lead edge of a sheet is late arriving at the 2nd to top exit sensor.
Y N
11-142-130 The trail edge of a sheet is late leaving the 2nd to top exit sensor. Go to Flag 2. Check the motor.
Refer to:
11-150-130 The lead edge of a sheet ia late arriving at the 2nd to top exit sensor. • GP 10 How to Check a Motor.
11-152-130 The trail edge of a sheet is late leaving the 2nd to top exit sensor. • 11C-130 HCSS Power Distribution RAP.
Initial Actions • Carriage PWB, PL 11.46 Item 5.
• Check for a paper jam in the compiler or in the path to bin 1 or bin 2.
• Eject roll motor, PL 11.49 Item 1.
trays. Check the condition of the eject motor drive belt, PL 11.49 Item 2. The drive belt is good.
• For trays 3 and 4, perform the following: Y N
1. Select the systems settings button from the tools screen. Install a new eject motor drive belt, PL 11.49 Item 2.
2. Select the tray management button and stock settings.
3. From the list, select tray 3. Select the change stock size button.
wiring and connectors are good.
4. Select the paper size loaded in the tray. Select the save button. Y N
5. Repeat steps 1 - 4 for tray 4. Repair the wiring or install new parts as necessary.
6. Save the stock setting and exit the tools mode.
Procedure
Enter dC330, code 11-140. Actuate the 2nd to top exit sensor, Q11-140, Figure 1. The dis-
play changes.
Y N
Go to Flag 1. Check the sensor.
Refer to:
Enter dC330, code 11-023 to run the eject motor, MOT 11-020, Figure 1. The eject housing
cycles between open and closed.
Y N
Go to Flag 3. Check the motor.
Refer to:

2nd to top exit
sensor, Q11-140
Compiler carriage eject

roll motor, MOT11-120


11-199-130 Unexpected Sheet in the HCSS RAP 11-300-130, 11-303-130, 11-304-130, 11-305-130 Interlocks
11-199-130 An unexpected sheet has been detected in the HCSS. RAP
11-300-130 The docking interlock has opened during run mode.
Initial Actions
Ensure the HCSS is correctly docked to the machine and all interlocks are closed. 11-303-130 The front door interlock has opened during run mode.
Procedure 11-304-130 The upper exit gate interlock has opened during run mode
Go to the OF8 Multifeed RAP.
11-305-130 The lower exit gate interlock has opened during run mode.
Initial Actions
• Ensure the HCSS is correctly docked to the machine and all interlocks are closed.
• Go to the OF12 Output Device Undocked RAP and complete the procedure.
Procedure
• 11-300-130 Docking Interlock RAP.
• 11-303-130 Front Door Interlock RAP.
• 11-304-130 Upper Exit Gate Interlock RAP.
• 11-305-130 Lower Exit Gate Interlock RAP.
Check the docking interlock switch, S11-300 and docking pivot interlock switch, S11-300A, Fig-
ure 1.
• Check the switch actuator mounted on the machine is correctly installed and not dam-
aged.
• Enter dC330, code 11-300. Actuate the switches and check the display.
NOTE: The switches are connected in series. Both switches must be actuated for the dis-
play to change.
Refer to:
– Flag 1.
– GP 13 How to Check a Switch.
– P/J434, HCSS PWB.
• Check the wiring between the HCSS power supply and the docking interlock switch, Fig-
ure 3, refer to GP 7.
• If necessary, install new components:
– Docking interlock switch, PL 11.34 Item 3.
– Docking pivot interlock switch, PL 11.34 Item 5.
11-303-130 Front Door Interlock RAP
Figure 1, check the front door interlock switch, S11-303:
• Check the switch actuator on the inside of the front door is not damaged.
• If the door does not remain closed, install a new door, PL 11.30 Item 5.
• Enter dC330, code 11-303 actuate the switch and check the display.

Refer to:
– Flag 2.
• Check the wiring, GP 7.
• If necessary, install a new front door interlock switch, PL 11.56 Item 1.
11-304-130 Upper Exit Gate Interlock RAP
Check the upper exit gate interlock switch, S11-304, Figure 1.
• Check the switch actuator. Upper exit gate
• Enter dC330, code 11-304, actuate the switch and check the display. interlock switch,
S11-304
Refer to:
– Flag 3.
Front door
• Check the wiring to the switch, GP 7. interlock
• If necessary, install a new upper exit gate interlock switch, PL 11.32 Item 9. switch, S11-303
11-305-130 Lower Exit Gate Interlock RAP
Check the lower exit gate interlock switch, S11-305, Figure 2:
• Check the switch actuator.
Docking Interlock
• Enter dC330, code 11-305, actuate the switch and check the display. switch, S11-300
Refer to:
– Flag 3.
• Check the wiring to the switch, GP 7.
• If necessary, install a new lower exit gate interlock switch, PL 11.54 Item 2.
HCSS power Docking pivot Interlock

supply module switch, S11-300

Lower exit gate inter-
lock switch, S11-305


11-301-130, 11-302-130 Top Cover Interlock RAP
11-301-130 The top bin has lifted during run mode.
11-302-130 The top cover has opened during run mode.
Initial Actions
• Check that the top cover is closed.
• Check that the top bin is in the lowered position.
• Check that the top bin interlock sensor flag is not damaged.
Procedure
Enter dC330, code 11-302, actuate the top cover interlock sensor, Q11-302, Figure 1. The
display changes.
Y N
Refer to:
• GP 11, How to check a sensor.
Install new components as necessary: Top bin interlock
• Top cover interlock sensor, PL 11.32 Item 8. sensor, Q11-301
Top cover interlock
• HCSS PWB, PL 11.56 Item 5. sensor, Q11-302
Enter dC330, code 11-301, actuate the top bin interlock sensor, Q11-301, Figure 1. The dis-
play changes.
Y N
Refer to: Figure 1 Component location
• Top bin interlock sensor, PL 11.32 Item 8.


A
11-320-130, 11-322-130 Compiler Ejector Movement Failure Go to Flag 5, check the harness and P/J412 and P/J432, refer to GP 7. The wiring and
connectors are good.
RAP Y N
11-320-130 The compiler ejector is not at the home position. Repair the wiring or install new components.
11-322-130 The compiler ejector fails to complete a cycle of operation. Perform SCP 6 Final Actions.
NOTE: The home position for the compiler ejector is with the ejector closed.
NOTE: A cycle of operation for the compiler ejector is to cycle between closed to open, then
back to closed.
Procedure
Enter dC330, codes 11-023 to run the ejector motor, Figure 1. The ejector opens fully, then
closes.
Y N
Go to Flag 3. Check the ejector motor, MOT 11-020.
Refer to:
• Ejector motor assembly, PL 11.47 Item 2.
Enter dC330, code 11-320, actuate the ejector home sensor, Q11-320, Figure 1. The display Compiler carriage
changes. safety switch, S11-324
Y N
Go to Flag 1 and Flag 4. Check the sensor.
Refer to:
• GP 11, How to Check a Sensor. Compiler ejector
• 11C-130 HCSS Power Distribution RAP. Ejector motor, Mot 11-020
Install new components as necessary: Ejector home
• Carriage PWB, PL 11.46 Item 5. sensor, Q11-320
• Ejector home sensor, PL 11.47 Item 3.
Enter dC330, code 11-317, actuate the compiler carriage safety switch, S11-317, Figure 1.
Y N
Go to Flag 2. Check the compiler carriage safety switch.
Refer to:
• Compiler Carriage safety switch, PL 11.47 Item 4.
A

A
11-334-130, 11-335-130, 11-336-130 Bin 1 Elevate Failure Install new components as necessary:
RAP
11-334-130 The bin 1 upper limit switch has been made.
11-335-130 The bin 1 lower limit switch has been made.
11-336-130 Bin 1 fails to move to the home position.
Initial Actions
Check that there is no damage or obstructions that prevent bin 1 from moving. If necessary
install a new bin 1 tray assembly, PL 11.52 Item 10.
Procedure
Enter dC330, codes 11-030, 11-031, 11-032 and 11-033 to run the bin 1 elevator motor, MOT
11-030. Check the movement of bin 1. Bin 1 moves correctly.
Y N Bin 1 elevator
Go to Flag 3. Check the bin 1 elevator motor, MOT 11-030. motor, MOT
Refer to: 11-030
• 11C-130 HCSS Power Distribution RAP. Bin 1 upper limit
Install new components as necessary: switch, S11-334
Enter dC330, code 11-334, actuate the bin 1 upper limit switch, S11-334, Figure 1. The dis- Bin 1 lower limit
play changes. switch, S11-335
Y N
Refer to:
Enter dC330, code 11-335, actuate the bin 1 lower limit switch, S11-335, Figure 1. The dis- Figure 1 Component location
play changes.
Y N
Refer to:
A

A
RAP
11-344-130 The bin 2 upper limit switch has been made.
Perform SCP 6 Final Actions
11-345-130 The bin 2 lower limit switch has been made.
Initial Actions
Check that there is no damage or obstructions that prevent bin 2 from moving. If necessary,
install a new bin 2 tray assembly, PL 11.54 Item 10.
Procedure
Enter dC330, codes 11-036, 11-037, 11-038 and 11-039 to run the bin 2 elevator motor, MOT
11-030. Check the movement of bin 2. Bin 2 moves correctly.
Y N
Go to Flag 3. Check the bin 2 elevator motor, MOT11-030.
Refer to:
Bin 2 elevator motor,
• 11C-130 HCSS Power Distribution RAP. MOT11-036
• HCSS PWB, PL 11.56 Item 5. Bin 2 Upper Limit
Switch, S11-344
Enter dC330, code 11-344. Actuate the bin 2 upper limit switch, S11-344, Figure 1. The dis-
play changes.
Y N Bin 2 lower limit
Go to Flag 2. Check the switch, S11-344. switch, S11-345
Refer to:
• 11C-130 HCSS Power Distribution RAP. Figure 1 Component location
Enter dC330, code 11-345. Actuate the bin 2 lower limit switch, S11-345, Figure 1. The dis-
play changes.
Y N
Go to Flag 1. Check the switch, S11-345.
Refer to:
A

11-350-130 Hole Punch Not Home RAP
NOTE: The home position of the punch unit is when the cutout in the actuator is between the
punch head home sensor jaws.
Hole punch motor,
Initial Actions MOT11-042
• Check that the hole punch is correctly installed. Check that there is no damage or
obstruction that would prevent the hole punch from operating. If necessary, install a new
punch unit, PL 11.36 Item 12.
• If the hole punch is not at the home position, check that is not jammed in the punching Hole punch home
sensor, Q11-110
any jammed material.
• Check the hole punch motor coupling for damage, PL 11.36 Item 11.
Procedure
Enter dC330, codes 11-043 punch head run, then 11-042 punch head move home. Figure 1.
The punch cycles then goes to the home position
Y N
Refer to:
• PJ421, HCSS PWB.
Enter dC330, code 11-350 actuate the hole punch home sensor, Q11-350, Figure 1. The dis- Figure 1 Component location
play changes.
Y N
Refer to:
• PJ420, HCSS PWB.


A
11-364-130, 11-370-130 Stapling Failure RAP Refer to:
11-364-130 Staples in the staple head are not primed. • P/J405, Carriage PWB.
11-370-130 The stapling unit is not at the home position.
NOTE: The stapling head automatically pre-forms the first few staples at the front of the car- • Carriage PWB, PL 11.46 Item 5.
tridge. It is then primed, ready for stapling. • SH1 paper sensor, PL 11.46 Item 8.
Initial Actions Enter dC330, code 11-362. Remove then reinstall the staple cartridge to actuate the SH1 low
If stapling has failed, make the following checks: staples sensor, Q11-362. The display changes.
• The staple cartridge has staples in it and is correctly installed in the staple head. Y N
• The leading staples in the staple head have been primed. Go to Flag 1. Check for a change in signal level at P/J414 pin 7 when Q11-362 is being
actuated. The signal level changes.
Y N
Item 11. Check the wiring between P/J414 pin 7 and the staple head unit. The wiring is
good.
Y N
Procedure Repair the wiring.
Figure 1. Check that staple head unit 1 is correctly installed.
Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS
NOTE: The sensors Q11-360, Q11-362, Q11-363 and Q11-364 are integral to the staple head
unit and although they can be checked they are not separately spared.
Y N
Go to Flag 1. +5V is available at PJ459 between pins 5 and 6, also between pins 10 and 6 Repair the wiring.
on staple head unit 1.
Check the wiring between PJ459 and P/J414. The wiring is good. • Carriage PWB, PL 11.46 Item 5.
Y N • HCSS PWB, PL 11.56 Item 5.
Repair the wiring.
• Staple head 1 unit, PL 11.46 Item 4.
Install a new carriage PWB, PL 11.46 Item 5.

Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS PWB.
The wiring is good.
Enter dC330, code 11-360 to monitor Q11-360. Stack the code 11-050 to cycle the staple
Y N
head. The display changes.
Repair the wiring.
Y N
Go to Flag 4. While code 11-050 is running, check for a change in signal level at P/J423
pin 4. The signal level changes.
Y N • Carriage PWB, PL 11.46 Item 5.
Check the wiring between P/J423 pin 4 and the staple head unit. Check also for con- • HCSS PWB, PL 11.56 Item 5.
tinuity on the carriage PWB between P/J411 pin 4 and P/J414 pin 9. The wiring is
good. Enter dC330, code 11-363. Remove then reinstall the staple cartridge to actuate the SH1 car-
Y N tridge sensor, Q11-363. The display changes.
Repair the wiring or install a new carriage PWB, PL 11.46 Item 5. Y N
Check for a change in signal level at P/J414 pin 8 when Q11-363 is being actuated. The
Install a new staple head 1 unit, PL 11.46 Item 4. signal level changes.
Y N
Install a new HCSS PWB, PL 11.56 Item 5. Check the wiring between P/J414 pin 8 and the staple head unit. The wiring is
good.
Enter dC330, code 11-361. Actuate the SH1 paper sensor, Q11-361. The display changes. Y N
Y N Repair the wiring.
A B C D
B C D E
Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS Enter dC330, code 11-367. Actuate the SU1 edge registration sensor, Q11-367. The display
PWB. The wiring is good. changes.
Y N Y N
Repair the wiring. Go to Flag 3. Check the sensor.
Refer to:
Install new components as necessary: • GP 11, How to Check a Sensor.
• Carriage PWB, PL 11.46 Item 5. • P/J405, Carriage PWB.
• HCSS PWB, PL 11.56 Item 5. • 11C-130 HCSS Power Distribution RAP.
• Staple head 1 unit, PL 11.46 Item 4. Install new components as necessary:
The wiring is good. • SU1 edge registration sensor, PL 11.49 Item 6.
Y N
Repair the wiring. NOTE: If Q11-364 does not detect staples in the primed position, the staple head cycles to
prime the staple head. This occurs when the HCSS interlocks are made.
Install new components as necessary: Follow the customer instruction label inside the HCSS front door to remove the staple car-
• Carriage PWB, PL 11.46 Item 5. tridge. Slide out the top sheet of staples from the cartridge to expose a fresh sheet of staples.
• HCSS PWB, PL 11.56 Item 5. Ensure the forming plate is fully closed, Figure 2. Install the staple cartridge and close the door.
The stapler will now cycle to feed and prime the new sheet of staples. Open the door and
Enter dC330, code 11-364. Remove then reinstall the staple cartridge to actuate the SH1 prim- remove the staple cartridge. Examine the sheet of staples that have been fed to the staple
ing sensor, Q11-364. The display changes. forming part of the stapler, by opening the forming plate, Figure 3. The first two staples have
Y N been partially formed.
Check for a change in signal level at P/J414 pin 11 when Q11-364 is actuated. The sig- Y N
nal level changes. Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two sta-
Y N ples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP
Check the wiring between P/J414 pin 11 and the staple head unit. The wiring is 6 Final Actions
good.
Y N Install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.
Repair the wiring.
Y N
Repair the wiring.

• Staple head 1unit, PL 11.46 Item 4.
The wiring is good.
Y N
Repair the wiring.


Forming plate open
Primed staples
SH1 paper sensor

Q11-361 Figure 2 Staple cartridge open
Staple head
unit 1
Forming plate fully closed
SU1 edge registration

sensor Q11-367
Figure 3 Staple cartridge closed


A
11-430-130 Kicker Failed to Complete Cycle RAP Install new components as necessary:
11-430-130 The kicker failed to complete a cycle, either to extend or retract. • Compiler carriage 90% full sensor, PL 11.49 Item 5.
Initial Actions Enter dC330, code 11-314. Figure 1, pull down, then release the kicker fingers, to actuate the
Check the following: compiler carriage bin height sensor, Q11-314. The display changes.
• If the kicker fingers are jammed against the left side of bin 1 or bin 2, perform the follow- Y N
ing: Go to Flag 2. Check the sensor.
Refer to:
For Bin 1:
1. Enter dC330, code 11-031 bin 1 elevator motor up. Fully raise bin 1.
2. Remove the bin 1 thumbscrew, PL 11.52 Item 12.
3. Pull the bin 1 tray assembly, PL 11.52 Item 10 away from the machine until the kicker
fingers are released. Install new components as necessary:
4. Re-install the bin 1 tray assembly then the thumbscrew. • Carriage PWB, PL 11.46 Item 5.
5. Enter code 11-032 bin 1 elevator motor down. Lower bin 1 approximately 100mm (4 • Compiler carriage bin height sensor, PL 11.49 Item 5.
inches).
For Bin 2: Enter dC330, code 11-430, to energise the kicker solenoid SOL 11-430, Figure 1. The sole-
noid energises.
1. Enter dC330, code 11-037 bin 2 elevator motor up. Fully raise bin 2.
Y N
2. Remove the bin 2 thumbscrew, PL 11.54 Item 15. Go to Flag 3. Check the solenoid.
3. Pull the bin 2 tray assembly, PL 11.54 Item 10 away from the machine until the kicker Refer to:
fingers are released. • GP 12 How to Check a Solenoid or Clutch.
4. Re-install the bin 2 tray assembly then the thumbscrew. • P/J402, Carriage PWB.
5. Enter code 11-038 bin 2 elevator motor down. Lower bin 2 approximately 100mm (4 • 11C-130 HCSS Power Distribution RAP.
inches). Install new components as necessary:
• The kicker fingers, PL 11.49 Item 19, for damage, paper debris or other obstructions that • Carriage PWB, PL 11.46 Item 5.
would prevent operation.
• Kicker solenoid, PL 11.49 Item 4.
• The kicker frame, PL 11.49 Item 14, for damage or other obstructions that would prevent
operation.
Go to the 11-120-130, 11-122-130 Compiler Carriage Jam RAP, and check the compiler sensor
• If there is a high level of static on the sheets or the stack. Check that the following static Q11-120.
eliminators are grounded and in good condition: If the fault still occurs or is intermittent, install a new kicker assembly, PL 11.49 Item 15.
– Static eliminator, PL 11.32 Item 5.
– Static eliminator (part of eject housing), PL 11.47 Item 10.
• If the output sheets are curled, go to IQ5 Print Damage RAP.
• If the output stacking is poor, go to the 11G-130 HCSS Poor Stacking RAP.
• Kicker failures can be caused by large sheets being stacked over small sheets, Advise
the customer to clear the bins before following a small sheet job with a large sheet job.
Procedure
Enter dC330, code 11-313. Figure 1, pull down, then release the kicker fingers to actuate the
compiler carriage 90% full sensor, Q11-313. The display changes.
Y N
Refer to:
A
Kicker solenoid SOL11-430
Compiler carriage 90%

full sensor, Q11-313
Compiler carriage bin

height sensor, Q11-314
Kicker fingers


A
11A-130 Offline Stapling RAP Install new components as necessary:
Use this RAP when offline stapling fails to operate. • Carriage PWB, PL 11.46 Item 5.
• SH1 edge registration sensor, PL 11.49 Item 6.
NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer pro-
moted. The button has had the staple symbol removed. Also the label that used to be on the Enter dC330, code 11-361. Actuate the SU1 paper sensor, Q11-361, Figure 1. The display
front, showing how to put sets in for stapling has been removed. However a customer who changes.
knows about the feature may still use it. Y N
The functionality is still present to allow the customer to lower bin 1 to remove documents. Go to Flag 4. Check the sensor.
Refer to:
If offline stapling fails, try to perform online stapling. If online stapling is successful, refer to the • P/J405, Carriage PWB.
following procedure. If online stapling is unsuccessful, go to the 11-364-130, 11-370-130 Sta- • 11C-130 HCSS Power Distribution RAP.
pling Failures RAP.
Procedure • SH1 paper sensor, PL 11.46 Item 8.
Enter dC330, code 11-374 to energise the offline stapling LED, Figure 2. The LED illumi-
nates. Enter dC330 code 11-374. The LED lights.
Y N Y N
Disconnect P/J429. +5V is available at P/J429 pin 1. Go to Flag 1. Check the wiring and repair as necessary, REP 1.2.
Y N Refer to:
Install a new HCSS PWB, PL 11.56 Item 5.
Check the wiring between the HCSS PWB and the offline stapling PWB. The wiring is • 11C-130, HCSS Power Distribution RAP.
good. Install new components as necessary:
Y N • Offline stapling PWB, PL 11.32 Item 11.
Repair the wiring, REP 1.2. • HCSS PWB, PL 11.56 Item 5.
Install a new offline stapling PWB, PL 11.32 Item 11. Perform SCP 6 Final Actions.
Enter dC330, code 11-373. Actuate the request offline stapling switch. The display changes.
Y N
Go to Flag 2 and Flag 3. Check the switch.
Refer to:
• P/J429, HCSS PWB, P/J427, IOT PWB.
• Offline staple PWB, PL 11.32 Item 11.
Enter dC330, code 11-367, actuate the SU1 edge registration sensor, Q11-367, Figure 1. The
display changes.
Y N
Refer to:

Offline stapling PWB
Offline stapling LED
Request offline
stapling switch
SH1 paper sensor

Q11-361

sensor Q11-367


11B-130 HCSS Initialization Failure RAP • Paddle not at the home position, refer to 11-024-130, 11-025-130 Paddle Position Failure
RAP.
There are four different initialization sequences which depend on the machine state when an
• Bin 1 not at the home position, refer to 11-030-130, 11-336-130 Bin 1 Movement Failure
initialize command is sent.
RAP.
1. Initialize (purge) - If there was no previous mechanical fault, the paper path motors run
and the ejector housing is cycled open and closed. • Bin 1 not at the offset home position, refer to 11-031-130, 11-337-130 Bin 1 Offset Failure
RAP.
2. Initialize (purge) - If there was a previous mechanical fault, a full mechanical initialization
• Bin 2 not at the home position, refer to 11-036-130, 11-346-130 Bin 2 Movement Failure
is carried out, as listed below.
RAP.
3. Initialize (retain) - This is the sequence to recover from a paper jam. The paper path
• Bin 2 not at the offset home position, refer to 11-040-130, 11-347-130 Bin 2 Offset Failure
motors are run and the output bin height is adjusted.
RAP.
4. Initialize (check) - This is the normal power on sequence. This sequence does not per-
form any mechanical initialization. Only the paper path sensors, bin full sensors and the • Hole punch not at the home position, refer to 11-043-130 Hole Punch Cycle Failure RAP.
interlocks are checked. • Staple head not at the home position, refer to 11-050-130, 11-360-130 Staple Head Oper-
ation Failure RAP.
stages: • Stapling unit not at the home position, refer to 11-053-130, 11-370-130 Stapling Unit
Movement Failure RAP.
• Compiler ejector not at the home position, refer to 11-320-130, 11-322-130 Compiler Ejec-
1. If the staple head is not at the home position, it is driven to the home position.
tor Movement Failure RAP.
2. If the stapling unit is not at the home position, it is driven to the home position.
3. If the compiler ejector is not at the home position, it is driven to the home position.
– If the front tamper is not at the home position, it is driven to the home position.
– If the rear tamper is not at the home position, it is driven to the home position.
– If the compiler carriage is not at the home position, it is driven to the home position.
– If the paddle is not at the home position, it is driven to the home position.
– If bin 1 is not at the home position, it is driven to the home position.
– If bin 1 is not at the offset home position, it is driven to the offset home position.
– If bin 2 is not at the home position, it is driven to the home position.
– If bin 2 is not at the offset home position, it is driven to the offset home position.
– If the hole punch is not at the home position, it is driven to the home position.
Initial Actions
Open the HCSS front door, so that the compiler carriage can be viewed. Cheat the front door
interlock switch.
Procedure
RAPs:
• If all modules of the HCSS fail to initialize, refer to 11-300-130, 11-303-130, 11-304-130,
11-305-130 Interlocks RAP and check the upper and lower exit gate interlocks.
• Front tamper not at the home position, refer to 11-005-130, 11-006-130, 11-310-130, 11-
311-130 Front Tamper Move Failure RAP.
• Rear tamper not at the home position, refer to 11-007-130, 11-008-130, 11-312-130, 11-
• Compiler carriage not at the home position, refer to 11-012-130, 11-014-130, 11-315-130,
11-316-130 Compiler Carriage Position Failure RAP.

A B
11C-130 HCSS Power Distribution RAP Go to Flag 4. . +24V is available at P/J434 between pins 1 and 7, also between pins
3 and 7 and also between pins 6 and 7.
Use this RAP to check the HCSS power distribution. Y N
NOTE: . The HCSS has an integral power supply providing +24V and +5V to the HCSS PWB. Go to the 11-300-170, 11-303-170, 11-305-170 Interlocks RAP.
The AC power for the HCSS power supply comes from the LVPS and base module of the Go to Flag 5.. +5V is available at P/J410 between pins 4 and 5.
machine. Y N
CAUTION +5V is available at P/J434 between pins 10 and 12.
Do not connect the HCSS power cord directly to the AC wall outlet. The HCSS cannot operate Y N
without the machine. The machine controls the distribution of electricity to the HCSS for correct Install a new HCSS PWB, PL 11.56 Item 5.
power on and power off sequencing. Check the connectors and harness between P/J410 and P/J434. Repair the har-
Initial Actions ness as necessary.
• Ensure the HCSS is correctly docked to the machine and all interlocks are closed. Go to Flag 5. . +24V is available at P/J410 between pins 1 and 3, also between pins
• Go to the OF12 Output Device Undocked RAP and complete the procedure. 2 and 6.
Y N
Procedure +24V is available at P/J434 between pins 2 and 15, also between pins 4 and 16.
WARNING Y N
Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. Install a new HCSS PWB, PL 11.56 Item 5.
Close or cheat all the HCSS interlocks.. The HCSS performs a mechanical reset.
Check the connectors and harness between P/J410 and P/J434. Repair the har-
Y N
ness as necessary.
Go to Flag 2.. +5V is available at P/J434 between pins 9 and 11.
Y N The +24V and +5V supplies on the HCSS are good.
+5V is available at PJ464 on the HCSS power supply module between pins 1
and 2. The +24V and +5V supplies on the HCSS are good.
Y N
Go to Flag 1. . ACL is available at PJ22 on the LVPS and base module
between pins 1 and 2.
Y N
Install a new HCSS power supply module, PL 11.56 Item 2.
Go to Flag 2. Disconnect P/J434.. +5V is available at the harness end of P/J434
Y N
Check the connectors and harness between PJ464 and P/J434. Repair the
harness as necessary.
Go to Flag 3. . 0V is available at PJ464 pin 9 on the HCSS power supply module.
Y N
0V is available at P/J434 pin 13.
Y N
Check the connectors and harness between PJ464 and P/J434. Repair the harness
as necessary.
Go to Flag 2. . +24V is available at P/J434 between pins 5 and 8.
Y N
+24V is available at PJ464 between pins 3 and 6.
Y N HCSS power
Install a new HCSS power supply module, PL 11.56 Item 2. supply module
HCSS PWB
as necessary.

A B


11D-130 HCSS to Machine Communications Interface RAP 11E-130 Copy Damage in the HCSS RAP
All communications between the machine and HCSS are conducted through a single interface Use this RAP to identify and correct the causes of copy damage in the HCSS.
cable.
Procedure
Procedure WARNING
Go to the 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP.
• Check the alignment between the machine and the HCSS, refer to ADJ 11.1-130.
• Look for paper fragments in the HCSS paper path. Paper fragments can pass through the
IOT and HCSS paper path and wedge themselves at some point. A likely place for a piece
of paper to be wedged is at the hole punch assembly, where the top and bottom guides
form the narrowest part of the paper path.
• Ensure that the diverter gate, PL 11.36 Item 1, operates correctly and has it’s full move-
ment.
• Ensure that the hole punches park at the fully open position. If they protrude even slightly,
a jam will occur in the narrow paper path of the hole punch. Refer to the 11-350-130 Hole
Punch Not Home RAP.
• Check that all the idler rolls in the HCSS paper path are free to rotate, particularly those
on the jam clearance guides. Refer to ADJ 4.1 Machine Lubrication.
• Make sure that the jam clearance guides 5a, 5b and 5d close and latch correctly.
• Check that the paper path ribs of the jam clearance guide 5b, PL 11.36 Item 14 and the
lower exit cover, PL 11.32 Item 14, are free of scores and nicks. Check also for contami-
nation and glue from label stock.
• Make sure that the vertical transport belts are located correctly, PL 11.42 Item 4.
• Make sure that the compiler carriage tampers move to the correct paper size, refer to the
following:
– 11-005-130, 11-006-130, 11-310-130, 11-311-130 Front Tamper Move Failure RAP.
– 11-007-130, 11-008-130, 11-312-130, 11-313-130 Rear Tamper Move Failure RAP.
• Check that the mylar guide on the vertical paper transport is located correctly and not
damaged, PL 11.40 Item 16.
• Check that the paper size reported on the user interface corresponds to the actual paper
size loaded in the trays, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP.
• If heavy-weight paper is used, the paper can stop in the vertical transport and cause a 10-
126 fault. The fault is caused when the vertical transport motor is over loaded. Check the
position of the jam clearance guide 5a6a and 5B. Check the vertical transport rolls and
bearings for contamination. If necessary remove and clean the drive shaft and the bear-
ings. If the problem continues then install a new transport motor, PL 11.38 Item 5.

WorkCentre 5687 Family 2-441 11D-130, 11E-130
11F-130 Mis-Registration in Stapled and Unstapled Sets 11G-130 HCSS Poor Stacking RAP
RAP Use this RAP to find the cause of poor stacking in the HCSS.
Procedure • Look for sets that are not dropping back fully in the bin 1 tray or bin 2 tray and therefore
WARNING not being detected by the kicker fingers and sensors:
can cause death or injury. Moving parts can cause injury. – Ensure that the paper stack in each paper tray has been fanned.
A probable cause of mis-registration is the condition of the paper and/or damage such as, curl, – Turn over the paper stack in each paper tray.
wrinkle, creases, dog ears, etc. – Ensure that all paper or other copy stock being used is within the size and weight
• Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality specifications. Refer to GP 20 Paper and Media Size Specifications.
Entry RAP. – Try using a fresh ream of paper.
• For other copy/print damage and dog ears, go to the 11E-130 Copy Damage in the HCSS – Ensure that the edge guides of all paper trays are adjusted correctly for the paper
RAP. size and that the trays are fully closed.
Check the following: • Labels must be fed to bin 0 only.
• Check the alignment between the machine and the HCSS, refer to ADJ 11.1-130. • It is recommended that transparencies are fed to bin 0 whenever possible.
• Turn over the paper stack in the tray in use. • Check that the machine to HCSS alignment, if necessary perform ADJ 11.1-130 Machine
• Use a new ream of paper in the tray in use. to HCSS Alignment.
• The paper type especially recycled paper can lead to registration problems. Try changing • Check that the bin 1 upper limit switch, S11-334 and the bin 1 lower limit switch, S11-335
to a different brand or type of paper. are working correctly. Refer to the 11-030-130, 11-336-130 Bin 1 Movement Failure RAP.
• Ensure that the guides in the paper trays are correctly set and reported on the UI for the • Check that the bin 1 offset is working correctly. Refer to 11-031-130, 11-337-130 Bin 1
paper size loaded, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP. Offset Failure RAP.
• Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, • Check that the bin 2 upper limit switch, S11-344 and the bin 2 lower limit switch, S11-345
the compiler capacity can be exceeded. are working correctly. Refer to the 11-036-130, 11-346-130 Bin 2 Movement Failure RAP.
• Check for obstructions in the compiler. • Check that bin 2 offset is working correctly. Refer to 11-040-130, 11-347-130 Bin 2 Offset
Failure RAP.
• Ensure that the compiler belts in the compiler carriage operate correctly and that the belts
are not damaged, PL 11.49 Item 12. Refer to the 11-120-130, 11-122-130 Compiler Car- • Ensure that the compiler carriage tampers move to the correct paper size, refer to the fol-
riage Jam RAP to check the compiler carriage eject roll motor. lowing:
• Ensure that the paddle roll mechanism in the eject housing of the compiler carriage is – 11-005-130, 11-006-130, 11-310-130, 11-311-130 Compiler Carriage Front Tamper
operating correctly, refer to the 11-024-130, 11-025-130 Paddle Position Failure RAP. Move Failure RAP.
• Ensure that the compiler carriage tampers move to the correct paper size, refer to the fol- – 11-007-130, 11-008-130, 11-312-130, 11-313-130 Compiler Carriage Rear Tamper
lowing: Move Failure RAP.
– 11-005-130, 11-006-130, 11-310-130, 11-311-130 Compiler Carriage Front Tamper • Check that the HCSS is not positioned near an air conditioning or ventilation output ducts.
Move Failure RAP. Air flow across the output bins can cause poor stacking.
– 11-007-130, 11-008-130, 11-312-130, 11-313-130 Compiler Carriage Rear Tamper
Move Failure RAP.

11F-130, 11G-130 2-442 WorkCentre 5687 Family
A
11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Perform SCP 6 Final Actions.
Carriage Front Tamper Move Failure RAP

11-005-170 The compiler carriage front tamper fails to move to the front position.
11-006-170 The compiler carriage front tamper fails to move to the rear position
11-310-170 The compiler carriage front tamper is not at the front home position.
11-311-170 The compiler carriage front tamper is not at the rear home position.
Initial Actions
• Figure 1, check for damage or obstructions that would prevent the front tamper assembly
from operating correctly. If necessary, install a new compiler carriage assembly, PL 11.72
Item 1.
Procedure
NOTE: All HCSS BM interlocks must be made to supply +24V to the motors.
Enter dC330, codes 11-005 tamper motor front move, then 11-003 tamper motor front home,
Figure 1. The front tamper moves between the inboard and home positions.
Y N
Refer to: Compiler carriage assembly
Front tamper assembly
• 11C-170 HCSS BM Power Distribution RAP.
• Front tamper motor, PL 11.72 Item 10.
Enter dC330, code 11-310, actuate the front tamper home sensor, Figure 1 by using the Front tamper home
stacked codes, 11-003 and 11-005 to move the tamper. Observe the display. The display sensor, Q11-310
changes.
Y N
Refer to:
Front tamper motor,
• 11C-170, HCSS BM Power Distribution RAP. MOT 11-003
• Compiler carriage assembly, PL 11.72 Item 1.
Go to Flag 3. Check the connectors and harness between P/J412 and P/J432. Also check the
connectors and harness between P/J401 and P/J428, refer to GP 7. The wiring and con-
nectors are good.
Repair the wiring, REP 1.2, or install new components as necessary.
A


A
11-007-170, 11-008-170, 11-312-170, 11-313-170 Compiler Perform SCP 6 Final Actions.
Carriage Rear Tamper Move Failure RAP

11-007-170 The compiler carriage rear tamper fails to move to the front position.
11-008-170 The compiler carriage rear tamper fails to move to the rear position
11-312-170 The compiler carriage rear tamper is not at the front home position.
11-313-170 The compiler carriage rear tamper is not at the rear home position
Initial Actions
• Check for damage or obstructions that would prevent the tamper assembly from operating
correctly. If necessary, install a new compiler carriage assembly, PL 11.72 Item 1.
Procedure
Enter dC330, codes 11-006 tamper motor rear move, then 11-004 tamper motor rear home,
Figure 1. The rear tamper moves between the inboard and home positions.
Y N
Refer to:
Compiler carriage assembly
• Rear tamper motor, PL 11.72 Item 10.
Enter dC330, code 11-311, actuate the front tamper home sensor, Figure 1 by using the Rear tamper home
stacked codes, 11-004 and 11-006 to move the tamper. Observe the display. The display sensor, Q11-311
changes.
Y N
Refer to:
• P/J407, Carriage PWB. Rear tamper motor,
• 11C-170 HCSS BM Power Distribution RAP. MOT 11-004
• Compiler carriage assembly, PL 11.72 Item 1
Go to Flag 3. Check the connectors and harness between P/J412 and P/J432. Also check
connectors and harness P/J401 and P/J428, refer to GP 7. The wiring and connectors are
good.
A


11-024-170, 11-025-170 Compiler Carriage Paddle Position
Failure RAP
11-024-170 The compiler carriage paddle is not at the home position.
Paddle roll motor,
11-025-170 The compiler carriage paddle fails to rotate.
MOT11-024
NOTE: The paddle is in the home position when the sensor flag is located between the sensor
jaws.
Initial Actions
Check for damage or obstructions that would prevent the paddle from rotating. If necessary,
install a new compiler carriage assembly, PL 11.72 Item 1.
Procedure
Paddle roll home
NOTE: All HCSS BM interlocks must be made to supply +24V to the motors. sensor, Q11-326
Enter dC330, codes 11-025, paddle roll motor run and 11-024 paddle roll motor home, to check
the movement of the paddle, Figure 1. The paddle roll rotates.
Y N
Go to Flag 2 and Flag 4, check the paddle roll motor, MOT11-024.
Refer to:
• P/J406, P/J401, Carriage PWB and P/J428 HCSS PWB.
• 11C-170, HCSS BM Power Distribution RAP.
• Paddle roll motor assembly, PL 11.73 Item 8.
Enter dC330, code 11-326, actuate the paddle roll home sensor, Q11-326, Figure 1. The dis-
play changes.
Y N
Go to Flag 1 and Flag 3, check the sensor Q11-326.
Refer to:
• P/J409, P/J411, Carriage PWB and P/J423 HCSS PWB.
• Paddle roll home sensor, PL 11.73 Item 9.
Compiler carriage assembly


A
11-030-170, 11-336-170 Bin 1 Movement Failure RAP Enter dC330, code 11-334, actuate the bin 1 upper limit switch, S11-334, Figure 1. The dis-
play changes.
11-030-170 Bin 1 fails to move. Y N
11-336-170 Bin 1 is not at the home position. Refer to:
NOTE: The home position is at the uppermost position.
Initial Actions • 11C-170 HCSS BM Power Distribution RAP.
• Check that bin1 is not damaged and there are no obstructions that would prevent bin 1 Install new components as necessary.
from moving. If necessary, install a new bin 1, PL 11.78 Item 4. • Bin 1 upper limit switch S11-334, PL 11.78 Item 1.
• Press the manual staple button, PL 11.62 Item 10 to lower bin 1. Press again the manual • HCSS PWB, PL 11.92 Item 5.
staple button to raise bin 1.
Enter dC330, code 11-335, actuate the bin 1 lower limit switch, S11-335, Figure 1. The dis-
Procedure play changes.
Y N
NOTE: All HCSS BM interlocks must be made to supply +24V to the motors. Go to Flag 4. Check the switch S11-335.
Refer to:
Enter dC330, codes 11-032 bin 1 elevator motor down to run the bin 1 elevator motor, MOT11-
030, Figure 1. MOT11-030 runs. • GP 13, How to Check a Switch.
Y N • P/J424, HCSS PWB.
Go to Flag 2. Check MOT11-030. • 11C-170 HCSS BM Power Distribution RAP.
Refer to: Install new components as necessary.
• GP 10, How to Check a Motor. • Bin 1 lower limit switch S11-335, PL 11.78 Item 2.
• P/J424, HCSS PWB. • HCSS PWB, PL 11.92 Item 5.
Y N
Enter dC330, code 11-035, actuate the bin 1 empty sensor, Q11-035, Figure 1. The display
changes.
Y N
Refer to:
• Bin 1 empty sensor, PL 11.78 Item 5.

Bin 1 empty sensor
Q11-035
Front elevator belt
Bin 1 elevator
motor, MOT11-030
Bin 1 upper limit

switch S11-334
Rear elevator belt
Bin 1 lower limit switch S11-335


11-031-170 Bin 1 fails to offset.
NOTE: The offset home position is with bin 1 fully to the rear.
Bin 1 offset sensor,
Initial Actions Q11-337
Check that there is no damage or obstruction that would prevent bin 1 from moving. If neces-
Bin 1 offset motor,
sary, install a new bin 1, PL 11.78 Item 4. MOT11-034
Procedure
Enter dC330, code 11-034 Bin 1 offset motor run, Figure 1. Bin 1 moves.
Y N
Refer to:
Enter dC330, code 11-337, actuate the Bin 1 offset sensor, Q11-337, Figure 1. The display
changes.
Y N
Refer to:



A
11-043-170, 11-350-170 Hole Punch Cycle Failure RAP Install new components as necessary:
11-043-170 The hole punch fails to complete a cycle of operation.
Initial Actions Perform SCP 6 Final Actions.

• Check that the hole punch is correctly installed. Check that there is no damage or
obstruction that would prevent the hole punch from operating. If necessary, install a new
hole punch unit, PL 11.66 Item 12. Hole punch motor,
• If the hole punch is not at the home position, check that is not jammed in the punching MOT11-042
Punch head home

Procedure sensor, Q11-350
Enter dC330, codes 11-043 punch head run and 11-042 punch head move home. Figure 1.
The punch cycles continuously, then goes to the home position
Y N
Refer to:
Enter dC330, code 11-350 actuate the punch head home sensor, Q11-350, Figure 1. The dis-
play changes.
Y N
Refer to:
• P/J420, BM PWB.
Punch sensor,
• Punch head home sensor, PL 11.70 Item 8. Q11-110
Enter dC330, code 11-110 actuate the punch head home sensor, Q11-110, Figure 1. The dis-
play changes.
Y N
Refer to:
• P/J420, BM PWB.
A

A
11-050-170, 11-360-170 Compiler Carriage Staple Head Perform SCP 6 Final Actions.
Operation Failure RAP Compiler carriage safety switch, S11-317

11-050-170 The compiler carriage staple head fails to cycle.
11-360-170 The compiler carriage staple head is not at the home position.
also be an offline stapling problem, refer to 11A-170 Offline Stapling RAP.
Procedure
Enter dC330, code 11-050 to cycle the staple head, then 11-051 to reverse the staple head to
the home position. The staple head operates correctly.
Y N
Go to Flag 1 and Flag 2, check the wiring and connectors between the HCSS PWB and
the staple head. The wiring is good.
Y N
Repair the wiring.
Enter dC330, code 11-317, actuate the compiler carriage safety switch S11-317, Figure
Y N
Go to Flag 3, Check the switch, S11-317.
Refer to:
Staple head 1 unit
• 11D-110 HCSS BM Power Distribution RAP.
• Ensure that the compiler carriage safety switch is correctly actuated by the
switch actuator on the eject housing. Staple head 1 home
sensor, Q11-360 is
Install new components as necessary: part of the staple
• Compiler carriage safety switch, PL 11.73 Item 4. head 1unit
Install a new staple head 1 unit, PL 11.72 Item 4.

Enter dC330, code 11-051 (reverse) and code 11-050 (forward) to check the movement of the
stapler head. The stapler head moves in increments along the carriage. The component start Staple head 1 motor,
and stop buttons must be pressed several times to move the staple head to the end of the car- MOT11-050
riage. The staple head moves freely to the rear and returns to the front.
Y N
Go to 11-053-170, 11-370-170 Compiler Carriage Stapler Head Unit Movement Failure
RAP.
Go to Flag 4, check the connectors and harness between P/J412 and P/J432, Refer to GP 7.
The harness and connectors are good. Figure 1 Component location
Y N
A

A B
11-051-170 BM Staple Head Cycle Failure RAP Go to Flag 3, check the BM SH1 home switch, S11-411.
Refer to:
11-051-170 The BM stapling units fail to complete a cycle. • GP 13, How to Check a Switch.
• P/J551 BM PWB.
Initial Actions • 11C-170 HCSS BM Power Distribution RAP.
• Check that there is no damage or obstruction that would prevent the stapling units from
cycling.
• BM staple head 1, PL 11.88 Item 7.
• Check for jammed staples in the stapler heads.
• Ensure that the customer job does not exceed the capacity of the booklet maker. Refer to
11F-170 Booklet Quality RAP for booklet maker quality specifications.
Enter dC330, code 11-403 to run the BM SH2 motor, stack the code 11-413 to check the BM
SH2 home switch. The display changes.
Procedure Y N
Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421, Figure The staple head cycled when the first code was entered.
1. Open and close the staple head carrier. The display changes. Y N
Y N Go to Flag 6 and check the wiring and connectors between P/J560 and P/J586.
Go to Flag 1, check the sensor, Q11-421. The wiring and connectors are good.
Refer to: Y N
• GP 11, How to Check a Sensor. Repair the wiring or connectors, REP 1.2.
• P/J552 BM PWB.
Install a new BM staple head 2, PL 11.88 Item 7.
Install new components as necessary: Go to Flag 4, check the BM SH2 home switch, S11-413.
• BM staple head carrier closed sensor, PL 11.88 Item 18. Refer to:
• BM PWB, PL 11.86 Item 10. • GP 13, How to Check a Switch.
• P/J551 BM PWB.
Enter dC330, code 11-1 • 11C-170 HCSS BM Power Distribution RAP.
to check the BM paper present sensor, Q11-190, Figure 1. Actuate the sensor with a piece of
paper. The display changes.
Y N • BM staple head 2, PL 11.88 Item 7.
Go to Flag 2, check the sensor, Q11-190. • BM PWB, PL 11.86 Item 10.
Refer to:
• GP 11, How to Check a Sensor. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
sary install new components:
• P/J556 BM PWB.
• BM paper present sensor, PL 11.88 Item 5.
Y N
The staple head cycled when the first code was entered.
Y N
Go to Flag 5 and check the wiring and connectors between P/J560 and P/J585.
The wiring and connectors are good.
Y N
Repair the wiring or connectors, REP 1.2.

A B
BM staple head 2
BM staple head 1 BM staple head carrier
closed sensor, Q11-421
BM paper present
sensor, Q11-190


11-053-170, 11-370-170 Compiler Carriage Staple Head Unit Install new components as necessary:
Movement Failure RAP
• CC tray hold solenoid assembly, PL 11.75 Item 3.
11-053-170 The compiler carriage stapling unit fails to move. Go to Flag 3, check the harness and connectors P/J412 and P/J432, refer to GP 7. The har-
ness and connectors are good.
11-370-170 The compiler carriage stapling unit is not at the home position. Y N
Repair the wiring or install new components as necessary, REP 1.2.
NOTE: The home position is with the staple head at the corner stapling position (Fully to the
front of the HCSS BM and rotated through 45 degrees). Perform SCP 6 Final Actions.
Initial Actions
Check that there is no damage or obstruction that would prevent the stapling unit from moving.
If necessary, install a new stapler mount assembly, PL 11.74 Item 24 or traverse shaft PL 11.74
Item 9.
Procedure
Enter dC330, codes 11-053 (forward) and 11-054 (reverse) to check the movement of the sta-
pling unit, Figure 1. The stapling unit moves.
Y N
Go to Flag 2. Check the stapling unit motor, MOT11-053.
Refer to:
• Stapling unit traverse motor, PL 11.74 Item 14.
Enter dC330, code 11-370 to check the stapling unit 1 home sensor, Q11-370. Actuate the sen- Stapling unit
sor by rotating the stapler traverse shaft using a 5.5mm nut driver. Manually move the stapler
away from, then back to, the home position. The display changes. Stapling unit 1 home sensor, Q11-370
Y N
Refer to: Stapling unit traverse Stapler traverse shaft
• GP 11, How to Check a Sensor. motor, MOT11-053
CC tray hold solenoid SOL 11-011
Install new components as necessary: Figure 1 Component location
• Stapling unit 1 home sensor, PL 11.74 Item 15.
Go to Flag 4, Check the CC tray hold solenoid SOL 11-011.

Refer to:


A
11-061-170, 11-416-170 HCSS BM Creasing RAP • 11C-170 HCSS BM Power Distribution RAP.
11-061-170 The crease blade failed to clear the crease blade home sensor. • BM PWB, PL 11.86 Item 10.
• BM crease blade motor encoder sensor, PL 11.84 Item 1.
11-416-170 The HCSS BM crease blade is not at the home position.
Enter dC330, code 11-061 to run the BM crease blade motor, MOT 11-061, Figure 1. The
Initial Actions motor runs.
• Turn the crease blade knob to ensure that the crease blade mechanism is free to move. If Y N
necessary, clear any paper jam in the area of the blade. Go to Flag 3, check the BM crease blade motor, MOT 11-061.
• Ensure that the crease roll is level front to back and is installed correctly, refer to REP Refer to:
11.59-170. • GP 10 How to Check a Motor.
• Check the these parts for damage: • P/J557, BM PWB.
– Crease blade assembly, PL 11.84 Item 13. • 11C-170 HCSS BM Power Distribution RAP.
– Drive gear, PL 11.84 Item 6. Install new components as necessary:
– Connecting rods, PL 11.84 Item 9. • BM crease blade motor, PL 11.84 Item 3.
– Crank, PL 11.84 Item 8. • BM PWB, PL 11.86 Item 10.
Procedure The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
WARNING
booklet maker when the machine is powered on. The crease blade mechanism activates
WARNING
Enter dC330 code 11-416. Actuate the BM crease blade home sensor, Figure 1, by rotating the
crease blade knob, so that the actuator moves into and out of the home sensor. The display
changes.
Y N
Go to Flag 1, check the BM crease blade home sensor, Q11-416.
Refer to:
• P/J552, BM PWB.
• BM PWB, PL 11.86 Item 10
• Crease blade home sensor, PL 11.84 Item 1.
Enter dC330 code 11-418. Actuate the BM crease blade motor encoder sensor, Figure 1, by
slowly rotating the crease blade knob. The display changes.
Y N
Go to Flag 2, check the BM crease blade motor encoder sensor, Q11-418.
Refer to:
• P/J552, BM PWB.

BM crease blade BM crease BM crease blade
motor encoder sensor, blade motor, Crease blade home sensor,
Q MOT 11-061 knob Q11-416


11-062-170 HCSS BM Crease Roll Failure RAP • BM PWB, PL 11.86 Item 10.
11-062-170 The HCSS BM crease roll motor failed to run.
Initial Actions
Clear any paper jam in the area of the crease rolls.
Procedure
WARNING
WARNING
Release the crease roll nip pressure by moving the crease roll handle, PL 11.80 Item 5, fully
counter clockwise. Remove the BM right hand cover, PL 11.88 Item 15, to access the crease
rolls. Enter dC330 code 11-419. Actuate the BM crease roll motor encoder sensor by rotating
the crease rolls slowly by hand. The display changes.
Y N
Go to Flag 1, check the BM crease roll motor encoder sensor, Q11-419, Figure 1.
Refer to:
• P/J552, BM PWB.
• BM crease roll motor encoder sensor, PL 11.86 Item 9.
BM crease roll motor,
Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062, Figure 1. The motor MOT11-062
runs.
Y N
Go to Flag 2, check the BM crease roll motor, MOT 11-062.
Refer to: BM crease roll motor encoder sensor,
Q11-419
• P/J557, BM PWB.
• BM crease roll motor, PL 11.86 Item 12.
The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-


A
11-063-170, 11-411-170 HCSS BM Staple Unit 1 Failure • BM PWB, PL 11.86 Item 10.
11-063-170 The BM staple unit 1 failed to leave the home position. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
11-411-170 The BM staple unit 1 failed to return to the home position. • BM staple head 1, PL 11.88 Item 7.
Initial Actions
• Check that there is no damage or obstruction that would prevent the stapling unit from
cycling.
Item 11.
• Check for jammed staples in the stapler head.
Procedure
Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421, Figure
1. Open and close the staple head carrier. The display changes.
Y N
Go to Flag 1, check the BM staple head carrier closed sensor, Q11-421.
Refer to:
• P/J552, BM PWB.
• BM staple head carrier closed sensor, PL 11.88 Item 18.
• BM PWB, PL 11.86 Item 10. BM staple head carrier
BM staple head 1
Enter dC330, code 11-063 to run the BM SH1 motor, Figure 1. Stack the code 11-411 to check
the BM SH1 home switch. The display changes.
Y N
Y N
Go to Flag 2, check the BM SH1 home switch, S11-411.

Refer to:
• P/J551, BM PWB.
A

11-065-170, 11-383-170 HCSS BM Backstop Failure RAP • P/J555, BM PWB.
11-065-170 The HCSS BM backstop motor fails to move.
11-383-170 The HCSS backstop is not at the home position. • BM PWB, PL 11.86 Item 10.
Initial Actions sary install new components:
• Check for a jam or other obstruction that could prevent the backstop mechanism from • BM backstop guide home sensor, PL 11.82 Item 18.
moving. • BM backstop motor, PL 11.82 Item 20.
• Check for the following: • BM PWB, PL 11.86 Item 10.
– Damaged BM back stop drive belt, PL 11.82 Item 7.
– Damaged BM back stop belt, PL 11.83 Item 15.
– Damaged pulley, PL 11.82 Item 5.
– Damaged pulley on the BM back stop drive shaft, PL 11.83 Item 14.
– Damaged pulley on the BM back stop idler shaft, PL 11.82 Item 13.
– The BM back stop drive belt is tensioned correctly. Refer to REP 11.20-170.
– The BM back stop belt is tensioned correctly. Refer to REP 11.26-170.
Procedure
Enter dC330 code 11-383. Actuate the BM backstop guide home sensor, Figure 1. The dis-
play changes.
Y N
Go to Flag 1, check the sensor, Q11-383.
Refer to:
• P/J556, BM PWB.
• BM backstop guide home sensor, PL 11.82 Item 18.
Enter dC330, code 11-065 to run the BM backstop motor, MOT 11-065, Figure 1. The motor
runs.
Y N
Go to Flag 2 and Flag 3, check the motor, MOT 11-065.
Refer to:
BM backstop motor,
MOT 11-065
• P/J554, BM PWB.
Install new components as necessary: BM backstop guide BM stack hold solenoid,
home sensor, Q11-383 SOL11-076
• BM backstop motor, PL 11.82 Item 4.
Go to Flag 4, Check the BM stack hold solenoid SOL 11-076.

Refer to: Note: BM base plate shown removed for clarity


11-066-170, 11-384-170 HCSS BM Tamper Failure RAP
11-066-170 The HCSS BM tamper 1 failed to clear the home sensor.
11-384-170 The HCSS BM tamper 1 is not at the home sensor.
Initial Actions
• Check for a jam or other obstruction that could prevent the tamper mechanism from mov-
ing.
• Check for damaged tamper components, PL 11.81.
Procedure
Enter dC330 code 11-384 Actuate the BM tamper 1 home sensor, Figure 1. The display
changes.
Y N
Refer to:
• GP 11, How to Check a Sensor. BM tamper 1 motor,
• P/J556, BM PWB. MOT11-066
• BM tamper 1 home sensor, PL 11.81 Item 1. BM tamper 1 home sensor, Q11-384
Enter dC330, code 11-066 to run the BM tamper 1 motor, MOT 11-066, Figure 1. The motor
runs.
Y N
Go to Flag 2 and Flag 3, check the motor, MOT 11-066. Figure 1 Component location
Refer to:
• P/J554, BM PWB.
• BM tamper 1 motor, PL 11.81 Item 3.
• BM tamper 1 home sensor, PL 11.81 Item 1.


11-100-170 HCSS BM Paper Entry RAP Y N
Go to Flag 2 and check the solenoid, SOL11-002.
11-100-170 The leading edge of the sheet is late to the HCSS BM. Refer to:
Initial Actions • P/J421, HCSS PWB.
Check that the HCSS BM is securely docked to the machine. • 11C-170 HCSS BM Power Distribution RAP.
Procedure • Diverter solenoid SOL11-002, PL 11.66 Item 3.
Enter dC330, code 11-100, actuate the entry sensor, Q11-100, Figure 1. The display • HCSS PWB, PL 11.92 Item 5.
changes.
Y N Perform SCP 6 Final Actions.
Refer to:
• Entry sensor Q11-100, PL 11.70 Item 9.
Enter dC330, code 11-000 to run transport motor 1A, MOT 11-000, Figure 1. Transport motor
1A runs.
Y N
Go to Flag 3 and the motor 1A, MOT 11-000.
Refer to:
• Transport motor 1A, PL 11.70 Item 5.
Enter dC330, code 11-000 to run transport motor 1B, MOT 11-001, Figure 1. Transport motor
1B runs.
Y N
Go to Flag 4 and check transport motor 1B.
Refer to:
• Transport motor 1B, PL 11.70 Item 5.
Enter dC330, code 11-002 to energize the diverter solenoid, SOL 11-002, Figure 1. The
diverter solenoid energizes.

Diverter solenoid
SOL11-002
Transport motor 1B,

MOT11-001
Transport motor 1A,

MOT11-000
Entry sensor,
Q11-100


11-110-170 Hole Punch Jam RAP
11-110-170 A sheet is late arriving at the punch position sensor.
Procedure
Enter dC330, code 11-110. Actuate the punch sensor, Q11-110, Figure 1. The display
changes. Punch sensor,
Y N Q11-110
Refer to:
Enter dC330, code 11-348. Actuate the chad bin level sensor, Q11-348, Figure 1.
NOTE: The chad bin collects the pieces of paper (chad) cut out by the punch. The chad bin
must be correctly installed for the chad bin level sensor to operate.

Y N
Refer to:
• Chad bin level sensor, PL 11.66 Item 8.
Chad bin level

sensor, Q11-348


A
11-120-170, 11-122-170 Compiler Carriage Jam RAP • Transport motor 2, PL 11.74 Item 18.
11-120-170 The lead edge of a sheet is late arriving at the compiler sensor. Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT11-010, Figure 1.
The motor runs.
11-122-170 the trail edge of a sheet or set is late leaving the compiler sensor. Y N
Go to Flag 2. Check the motor MOT11-010.
• Check for a paper jam in the compiler or in the paper path to the compiler. • GP 10, How to Check a Motor.
• Ensure the paper tray guides are set to the correct position for the size of paper in all • P/J408, Carriage PWB.
trays. • 11C-170 HCSS BM Power Distribution RAP.
For trays 3 and 4 perform the following: Install new components as necessary:
1. Select the systems settings button from the tools screen. • Carriage PWB, PL 11.72 Item 5.
2. Select the tray management button and stock settings. • Compiler carriage eject roll motor, PL 11.75 Item 1.
3. From the list, select tray 3. Select the change stock size button.
4. Select the paper size loaded in the tray. Select the save button. Enter dC330, code 11-023 to run the eject motor, MOT11-020, Figure 1. The compiler cycles
between open and closed.
5. Repeat for tray 4.
Y N
6. Save the stock settings and exit the tools mode. Go to Flag 4. Check the motor MOT11-020.
• Check the condition of the compiler belts. Lift the shutter, PL 11.73 Item 6. Refer to:
Rotate the jam clearance knob 5C and check that both compiler belts rotate freely, Figure • GP 10, How to Check a Motor.
2, PL 11.75 Item 12 • P/J406, Carriage PWB.
• Check that the HCSS BM is correctly aligned with the machine, refer to ADJ 11.1-170 • 11C-170 HCSS BM Power Distribution RAP.
Machine to HCSS BM Alignment. Install new parts as necessary:
Procedure • Eject motor, PL 11.73 Item 2.
Enter dC330, code 11-120. Actuate the compiler sensor, Q11-120, Figure 1. The display
changes. Go to Flag 5, check the harness and connectors P/J412 and P/J432, refer to GP 7. The har-
Y N ness and connectors are good.
Go to Flag 1. Check the sensor, Q11-120. Y N
Refer to: Repair the harness, REP 1.2, or install new parts as necessary.
• P/J409, Carriage PWB. Perform SCP 6 Final Actions.
• Compiler sensor, PL 11.74 Item 7.
Enter dC330, code 11-001 to run transport motor 2, MOT11-001, Figure 1. Transport motor
2, MOT 11-001 runs.
Y N
Go to Flag 3. Check the motor MOT11-001.
Refer to:
A

Compiler sensor,
Q11-120
Compiler belts Transport shaft
Figure 2 Compiler belts
Transport motor 2, Compiler carriage eject

MOT 11-001 roll motor, MOT11-010


A
11-130-170, 11-132-170 Top Exit Jam RAP Refer to:
11-130-170 The lead edge of a sheet is late arriving at the top exit sensor. • P/J421, HCSS PWB.
11-132-170 The trail edge of a sheet is late leaving the top exit sensor.
Initial Actions • Diverter solenoid, PL 11.66 Item 3.
Perform the following: • HCSS PWB, PL 11.92 Item 5.
• Clear any paper jam from the HCSS BM and the machine.
Enter dC330 output code11-000 to run the transport motor 1B, MOT 11-000, Figure 1. The
• Check that the document guides are not damaged, PL 11.62 Item 4. motor runs.
• Check that the top exit sensor actuator is not trapped in the cover, Figure 1. Y N
• Check that the idler rolls in the exit cover have an even contact with the exit drive rolls, Go to 11-120-170, 11-122-170 Compiler Carriage Jam RAP, check the transport motor
Figure 1. 1B.
• Open the exit cover assembly, PL 11.62 Item 1. Check the ribs on the underside of the
exit cover assembly for glue residue. If necessary, use a micro fibre wipe, PL 26.10 Item The top nip rolls are driven when MOT 11-000 runs.
13, dampened with film remover, PL 26.10 Item 4 to clean the ribs. Y N
Check the transport motor 1B drive belt, PL 11.70 Item 3.
Enter dC330, code 11-330. Actuate the Bin 1 90% full sensor, Q11-313, Figure 1. The dis-
play changes.
Y N
Refer to:
Enter dC330, code 11-130. Actuate the top exit sensor, Q11-130, Figure 1. The display
changes.
Y N
Refer to:
Enter dC330, code 11-002 to energize the diverter solenoid, SOL 11-002, Figure 1. The sole-
noid energizes.
Y N
A
Bin 0 90% full
sensor, Q11-330
Top exit sensor, Q11-130
Idler rolls in the

exit cover
Exit drive rolls
Diverter solenoid
SOL 11-002
Transport
motor 1B
MOT11-000


A
11-140-170, 11-142-170 Sheet Not Exiting to Bin 1 RAP Refer to:
11-140-170 The lead edge of a sheet is late arriving at the 2nd from top exit sensor.
11-142-170 The trail edge of a sheet is late leaving the 2nd from top exit sensor. • 11C-170 HCSS BM Power Distribution RAP.
Initial Actions • Carriage PWB, PL 11.72 Item 5.
• Check for a paper jam in the compiler or in the path to bin 1. • Eject roll motor, PL 11.75 Item 1.
trays. Check the condition of the eject motor drive belt, PL 11.75 Item 2. The drive belt is good.
Y N
• For trays 3 and 4, perform the steps that follow:
Install a new eject motor drive belt, PL 11.75 Item 2.
1. Select the systems settings button from the tools screen.
2. Select the tray management button and stock settings. Go to Flag 4, check the harness and connectors P/J412 and P/J432, refer to GP 7. The har-
3. From the list, select tray 3. Select the change stock size button. ness and connectors are good.
4. Select the paper size loaded in the tray. Select the save button. Y N
Repair the harness, REP 1.2, or install new parts as necessary.
5. Repeat for tray 4.
6. Save the stock setting and exit the tools mode. Perform SCP 6 Final Actions.
Procedure
Enter dC330, code 11-140. Actuate the 2nd from top exit sensor, Q11-140, Figure 1. The dis-
play changes.
Y N
Refer to:
Enter dC330, code 11-023 to run the eject motor, MOT 11-020, Figure 1. The eject housing
cycles between open and closed.
Y N
Go to Flag 3. Check the motor. MOT 11-020
Refer to:
• Eject motor, PL 11.73 Item 2.
Enter dC330, code 11-010 to run the compiler carriage eject roll motor, MOT11-120, Figure 1.
The motor runs.
Y N
Go to Flag 2. Check the motor MOT 11-120.
A

2nd from top exit
sensor, Q11-120
Compiler carriage eject roll motor,

MOT11-120


A
11-160-170, 11-162-170 HCSS BM Entry Jam RAP Unlatch the entrance baffle assembly, PL 11.80 Item 22. Run again MOT11-060. The BM
entry roll rotates.
11-160-170 The lead edge of a sheet is late to the BM entry sensor. Y N
Check the following components:
11-162-170 The trail edge of a sheet is late from the BM entry sensor. • BM compiler motor belt, PL 11.86 Item 15.
• BM entry roll pulley, PL 11.80 Item 14.
Initial Actions • BM entry roll, PL 11.80 Item 15.
• Check that the BM paper guide, PL 11.80 Item 7, is correctly latched at the front and the
rear. Check for obstruction in the entry to the BM.
• Check the following parts for damage: Enter dC330 code 11-074 to energize the BM diverter solenoid, SOL 11-074, Figure 1. The
– Lower diverter gate, PL 11.68 Item 7. solenoid energizes.
– BM entry roll, PL 11.80 Item 15. Y N
– Nip rolls, PL 11.80 Item 10. Go to Flag 4, check the BM diverter solenoid, SOL 11-074.
Refer to:
– Nip springs, PL 11.80 Item 9.
– BM entry roll pulley, PL 11.80 Item 14.
– Belt (264T), PL 11.86 Item 15.
Procedure
• BM diverter solenoid, PL 11.68 Item 5.
Go to Flag 3, check the connectors P/J553 and P/J426 and the harness between, REP 1.2.
The harness and connectors are good. • HCSS PWB, PL 11.92 Item 5.
Y N
Repair the wiring or connectors, REP 1.2. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2.
Enter dC330 code 11-160. Actuate the BM entry sensor, Q11-160, Figure 1. The display
changes.
Y N
Refer to:
• P/J551, BM PWB.
• BM entry sensor, PL 11.80 Item 16.
Enter dC330 code 11-060 BM compiler motor, MOT11-060. MOT11-060 runs.

Y N
Refer to:
• P/J554, BM PWB.
Install new components as necessary
• BM compiler motor, PL 11.86 Item 1.
A
BM diverter
solenoid,
SOL11-074
BM compiler motor,
BM entry sensor, Q11-160 BM entry roll MOT11-060


11-170-170, 11-172-170 HCSS BM Exit Jam RAP Y N
11-170-170 The lead edge of a sheet is late arriving at the BM paper present sensor.
• BM compiler motor belt, PL 11.86 Item 15.
11-172-170 The trail edge of a sheet is late leaving the BM paper present sensor. • BM entry roll pulley, PL 11.80 Item 14.
• BM entry roll, PL 11.80 Item 15.
Initial Actions Install new components as necessary.
• If necessary, remove any paper from the BM.
• Check that there is no damage or obstruction in the booklet compiling area or the paper 11-172 Only: Make a 60 page booklet (15 sheets of paper). Check that the top sheet of paper
path to the booklet compiling area. has not been torn from the booklet. The booklet is good.
Y N
• Check that the stapler bracket assembly, PL 11.88 Item 10 is correctly latched.
Check that the components in the lower crease roll gear and clutch assembly are cor-
• Check the operation of the BM tampers, refer to the 11-066-170, 11-384-170 HCSS BM rectly installed. Refer to the replacement procedure in REP 11.52-170 BM Crease Rolls,
Tamper Failure RAP. If the tampers are operating correctly, go to ADJ 11.5-170 Booklet Gears and Bearings.
Tamping and check the tampers are correctly adjusted.
Procedure
Lower the stapler bracket assembly, Figure 1. Enter dC330 code 11-190 BM paper present
sensor, Q11-190. Actuate Q11-190. The display changes.
Y N
Refer to:
• P/J556, BM PWB.
Go to Flag 1. Check the connectors and harness between PJ568 and P/J556. Refer to GP 7.
Y N
Repair the wiring, REP 1.2 or install new components as necessary.
11-170 Only: Enter dC330 code 11-060 BM compiler motor, MOT11-060. MOT11-060 runs.
Y N
Refer to:
• P/J554, BM PWB.
11-170 Only: Unlatch the entrance baffle assembly, PL 11.80 Item 22. Run again MOT11-060.
The BM entry roll rotates.

BM entry roll
BM compiler
motor,
MOT11-060
BM paper present sensor,

Q11-190
Stapler bracket assembly


A
11-180-170, 11-182-170 HCSS BM Eject Jam RAP • BM eject sensor, PL 11.88 Item 17.
11-180-170 A booklet is late to the HCSS BM eject sensor. Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062. The motor runs.
Y N
11-182-170 A booklet is late from the HCSS BM eject sensor. Go to Flag 4, check the motor, MOT 11-062.
Refer to:
Initial Actions • GP 10 How to Check a Motor.
Turn the crease blade knob (6d) to ensure that the crease blade mechanism is free to move. If • P/J557, BM PWB.
necessary, clear any paper jam in the exit area. • 11C-170 HCSS BM Power Distribution RAP.
Procedure • BM crease roll motor, PL 11.86 Item 12.
Enter dC330 code 11-418. Actuate the BM crease blade motor encoder sensor, Q11-418, Fig- • BM PWB, PL 11.86 Item 10.
ure 1 by rotating the crease blade knob (6d). The display changes.
Y N Enter dC330, code 11-061 to run the BM crease blade motor, MOT 11-061. The motor runs.
Go to Flag 1, check the sensor, Q11-418. Y N
Refer to: Go to Flag 5, check the motor, MOT 11-061.
• GP 11, How to Check a Sensor. Refer to:
• P/J552, BM PWB. • GP 10 How to Check a Motor.
• 11C-170 HCSS BM Power Distribution RAP. • P/J557, BM PWB.
Install new components as necessary: • 11C-170 HCSS BM Power Distribution RAP.
• BM PWB, PL 11.86 Item 10. Install new components as necessary:
• BM crease blade motor encoder sensor, PL 11.84 Item 1. • BM crease blade motor, PL 11.84 Item 3.
Release the crease roll nip pressure by moving the crease roll handle fully counter clockwise.
Remove the BM right hand cover, PL 11.88 Item 15, to access the crease rolls. Enter dC330 Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor
code 11-419. Actuate the BM crease roll motor encoder sensor by rotating the crease rolls runs.
slowly by hand. The display changes. Y N
Y N Go to Flag 6 and Flag 7, check the motor, MOT 11-401.
Go to Flag 2, check the sensor, Q11-419. Refer to:
Refer to:
• P/J555, BM PWB.
• P/J552, BM PWB.
• BM crease roll gate motor, PL 11.86 Item 8.
Enter dC330 code 11-386. Actuate the BM eject sensor, Q11-386, Figure 2. The display sary install a new BM PWB, PL 11.86 Item 10.
changes.
Y N
Go to Flag 3, check sensor, Q11-386.
Refer to:
• P/J556, BM PWB.
A
BM crease roll gate motor, MOT11-401
BM crease blade
motor encoder
sensor, Q11-418
BM eject sensor, Q11-386
BM crease blade motor,

MOT11-061
BM crease roll motor, MOT11-062
BM crease roll motor encoder sensor, Q11-419


11-199-170 Unexpected Sheet in the HCSS BM RAP
11-199-170 An unexpected sheet has been detected in the HCSS BM.
Initial Actions
Ensure the HCSS BM is correctly docked to the machine and all interlocks are closed.
Procedure
Go to the OF8 Multifeed RAP.

11-300-170, 11-303-170, 11-305-170 Interlocks RAP
11-300-170 The docking interlock has opened during run mode.
11-303-170 The front door interlock has opened during run mode.
11-305-170 The upper and/or lower exit gate interlock has opened during run mode.
Initial Actions
Ensure the HCSS BM is correctly docked to the machine and all interlocks are closed.
• Ensure the HCSS BM is correctly docked to the machine and all interlocks are closed.
Procedure
• 11-300-170 Docking Interlock RAP. Front door interlock switch,
S11-303
• 11-303-170 Front Door Interlock RAP.
Check the docking interlock switch, S11-300 and the docking pivot interlock switch, S11-300A,
Figure 1.
• Check the switch actuator mounted on the machine is correctly installed and un-broken.
• Enter dC330, code 11-300, actuate the switches and check the display. The switches are
connected in series, both switches must be actuated for the display to change.
Refer to:
– Figure 2, Flag 1.
• Check the wiring between the HCSS power supply and the docking interlock switch, Fig-
Docking interlock switch, S11-
ure 2, refer to GP 7. 300A
– Docking pivot interlock switch, PL 11.64 Item 5.
11-303-170 Front Door Interlock RAP Docking pivot
HCSS BM power supply interlock switch,
Check the front door interlock switch, S11-303, Figure 1.
module S11-300B
Refer to:
• If necessary, install a new front door interlock switch, PL 11.92 Item 1. Figure 1 Component location


11-301-170, 11-302-170 Top Cover Interlock RAP
11-301-170 The top bin has lifted during run mode.
11-302-170 The top cover has opened during run mode.
Initial Actions
Check that the top cover is closed. Check that the top bin is in the lowered position.
Procedure
Enter dC330, code 11-302, actuate the top cover interlock sensor, Q11-302, Figure 1. The
display changes.
Y N
Refer to:
• Top cover interlock sensor, PL 11.62 Item 8.
• HCSS PWB, PL 11.92 Item 5. Top bin interlock
sensor, Q11-301
Enter dC330, code 11-301, actuate the top bin interlock sensor, Q11-301, Figure 1. The dis- Top cover interlock
play changes. sensor, Q11-302
Y N
Refer to:
• P/J420, HCSS PWB. Figure 1 Component location
• Top bin interlock sensor, PL 11.62 Item 8.
• HCSS BM PWB, PL 11.92 Item 5.


A
11-320-170, 11-322-170 Compiler Ejector Movement Failure Go to Flag 5, check the connectors and harness between P/J412 and P/J432, refer to GP 7.
The harness and connectors are good.
RAP Y N
11-320-170 The compiler ejector is not at the home position. Repair the harness, REP 1.2, or install new components.
11-322-170 The compiler ejector fails to complete a cycle of operation. Perform SCP 6 Final Actions.
NOTE: The home position for the compiler ejector is with the ejector closed.
NOTE: A cycle of operation for the compiler ejector is to move between closed to open, then
back to closed.
Procedure
Enter dC330, code 11-023 to run the eject motor, MOT11020, Figure 1. The ejector opens
fully and then closes.
Y N
Go to Flag 3. Check the ejector motor, MOT 11-020.
Refer to:
• Ejector motor assembly, PL 11.73 Item 2. Compiler carriage
safety switch, S11-324
Enter dC330, code 11-320, actuate the ejector home sensor, Q11-320, Figure 1. The display Compiler ejector
changes.
Y N
Go to Flag 1 and Flag 4. Check the sensor, Q11-320.
Refer to: Ejector home sensor, Q11-320
• 11C-170 HCSS BM Power Distribution RAP. Ejector motor, MOT11-020
• Ejector home sensor, PL 11.73 Item 3.
Enter dC330, code 11-317, actuate the compiler carriage safety switch, S11-317. The dis-
play changes.
Y N
Go to Flag 2. Check the switch, S11-317.
Refer to:
• Compiler carriage safety switch, PL 11.73 Item 4.
A

A
RAP
• Main PWB, PL 11.92 Item 5.
11-334-170 The bin 1 upper limit switch has been actuated.
11-335-170 The bin 1 lower limit switch has been actuated.

Bin 1 elevator motor,
MOT11-030
Initial Actions
Check for damage or obstructions that would prevent bin 1 from moving. If necessary install a
new bin 1, PL 11.78 Item 10.
Bin 1 upper limit

Procedure switch, S11-334
Enter dC330, codes 11-030, 11-031, 11-032 and 11-033 Figure 2, to check the movement of
bin 1. Bin 1 moves correctly.
Y N
Go to Flag 3. Check the bin 1 elevator motor, MOT 11-030.
Refer to:
• GP 10, How to Check a Motor. Bin 1 lower limit
switch, S11-335
Enter dC330, code 11-334, actuate the bin 1 upper limit switch, S11-334, Figure 1. The dis-
play changes.
Y N
Refer to:
Enter dC330, code 11-335, actuate the top bin 1 lower limit switch, S11-335, Figure 1. The
display changes.
Y N
Refer to:
• GP 13, How to Check a Switch. Figure 1 Component location
A

11-350-170 Hole Punch Not Home RAP
NOTE: The home position of the punch unit is when the cutout in the actuator is between the
punch head home sensor jaws.
Initial Actions Hole punch motor,

MOT11-042
• Check that the hole punch is correctly installed. Check for damage or obstruction that
would prevent the hole punch from operating. If necessary, install a new punch unit, PL
11.66 Item 12.
Hole punch home
• If the hole punch is not at the home position, check that it is not jammed in the punching sensor, Q11-110
Procedure
Enter dC330, codes 11-043 punch head run and 11-042 punch head move home. Figure 1.
The punch cycles, then goes to the home position
Y N
Refer to:
Enter dC330, code 11-350 actuate the hole punch home sensor, Q11-350, Figure 1. The dis-
play changes.
Y N
Refer to:
• P/J420, HCSS PWB. Figure 1 Component location


11-364-170, 11-370-170 Compiler Carriage Stapling Failure Y N
RAP Refer to:
11-364-170 Staples in the compiler carriage staple head are not primed. • GP 11, How to Check a Sensor.
11-370-170 The compiler carriage stapling unit is not at the home position. • Power Distribution RAP 11C-170.
NOTE: The stapling head automatically pre-forms a small number of staples at the front of the
cartridge and is then primed, ready for stapling. • Carriage PWB, PL 11.72 Item 5.
• SU1 paper sensor, PL 11.72 Item 8.
Initial Actions
If stapling has failed, make the following checks: Enter dC330, code 11-362, actuate the SH1 low staples sensor, Q11-362, by removing and
• The staple cartridge has staples in it and is correctly installed in the staple head. installing the staple cartridge. The display changes.
Y N
• The leading staples in the staple head have been primed.
Go to Flag 1, check for a change in signal level at P/J414 pin 7 when Q11-362 is being
• Check that the sheets of staples in the cartridge are feeding one at a time. If staple sheets actuated. The signal level changes.
overlap, they will jam in the cartridge. If necessary, install a new staple cartridge, PL 26.10 Y N
Item 11. Check the wiring between P/J414 pin 7 and the staple head unit. The wiring is
good.
Procedure Y N
Figure 1. Check that the staple head unit 1 is correctly installed. Repair the wiring REP 1.2.
NOTE: The sensors Q11-360, Q11-362, Q11-363 and Q11-364 are integral to the staple head Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS
unit and although they can be checked they are not separately spared. PWB. The wiring is good.
Y N
Go to Flag 1. +5V is available at PJ459 between pins 5 and 6, also between Pins 10 and 6
Repair the wiring, REP 1.2.
on staple head unit 1.
Y N
Check the wiring between PJ459 and P/J414. The wiring is good.
Repair the wiring, REP 1.2. • HCSS PWB, PL 11.92 Item 5.
Install a new carriage PWB, PL 11.72 Item 5.
Enter dC330, code 11-360 to monitor the SH1 home sensor Q11-360, stack the code 11-050 to The wiring is good.
cycle the staple head. The display changes. Y N
Y N Repair the wiring, REP 1.2.
Go to Flag 4, check for a change in signal level at P/J423 pin 4, while code 11-050 is run-
ning. The signal level changes. Install new components as necessary:
Check the wiring between P/J423 pin 4 and the staple head unit. Check also for
continuity on the carriage PWB between P/J411 pin 4 and P/J414 pin 9. The wir-
ing is good.
Enter dC330, code 11-363 actuate the SH1 cartridge sensor, Q11-363, by removing and install-
Y N
ing the staple cartridge. The display changes.
Repair the wiring, REP 1.2 or install a new carriage PWB, PL 11.72 Item 5.
Y N
Check for a change in signal level at P/J414 pin 8 when Q11-363 is being actuated. The
Install a new staple head 1 unit, PL 11.72 Item 4.
signal level changes.
Y N
Check the wiring between P/J414 pin 8 and the staple head unit. The wiring is
good.
Enter dC330, code 11-361, actuate the SU1 paper sensor, Q11-361. The display changes.
Y N
A B C
A B C D
Repair the wiring, REP 1.2. Enter dC330, code 11-367, actuate the SU1 edge registration sensor, Q11-367. The display
changes.
Check the wiring between P/J412 on the carriage PWB and P/J432 on the HCSS Y N
PWB. The wiring is good. Go to Flag 3. Check the sensor.
Y N Refer to:
Repair the wiring. • GP 11, How to Check a Sensor.
• SU1 edge registration sensor, PL 11.75 Item 6.
The wiring is good. Go to Flag 5, check the connectors and harness between P/J412 and P/J432, refer to GP 7.
Y N The harness and connectors are good.
Repair the wiring, REP 1.2. Y N
Repair the wiring, REP 1.3, or install new parts as required.
NOTE: If the SH1 priming sensor does not detect staples in the primed position, the staple
head cycles a number of times to prime the staple head. This occurs when the HCSS BM inter-
• HCSS PWB, PL 11.92 Item 5. locks are made.
Enter dC330, code 11-364 actuate the SH1 priming sensor, Q11-364, by removing and install- Follow the customer instruction label inside the HCSS BM front door to remove the staple car-
ing the staple cartridge. The display changes. tridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples
Y N on the top of the stack. Ensure the forming plate is fully closed, Figure 2. Install the staple car-
Check for a change in signal level at P/J414 pin 11 when Q11-364 is being actuated. tridge and close the door. The stapler will now cycle a few times to feed and prime the new
The signal level changes. sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples
Y N that have been fed to the staple forming part of the stapler, by opening the forming plate, Fig-
Check the wiring between P/J414 pin 11 and the staple head unit. The wiring is ure 3. The first two staples have been partially formed.
good. Y N
Y N Install a new staple cartridge, PL 26.10 Item 11and repeat the check. If the first two sta-
Repair the wiring, REP 1.2. ples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP
6 Final Actions
PWB. The wiring is good. Install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.
Y N

The wiring is good.
Y N

D

Forming plate open
Primed staples
SU1 paper sensor Staple head unit 1 Figure 2 Staple cartridge open
Q11-361

sensor Q11-367
Forming plate fully closed
Figure 3 Staple cartridge closed


11-391-170 HCSS BM Flapper Failure RAP
11-391-170 The HCSS BM flapper is not at the home position.
Initial Actions
Check for damage or obstructions that would prevent the BM flapper from rotating.
Flapper home
Procedure sensor, Q11-391.
Remove 4 screws from the BM flapper assembly, PL 11.80 Item 30. Rest the BM flapper
assembly on the crease blade. Do not disconnect PJ565 or PJ587. Enter dC330, code 11-390
to check the BM flapper motor, MOT11-390, Figure 1. The BM flapper rotates.
Y N
BM Flapper motor,
MOT11-390.
Refer to:
• P/J555, BM PWB.
• BM flapper motor, PL 11.80 Item 28.
• BM flapper, PL 11.80 Item 23.
Enter dC330, code 11-391. Actuate the flapper home sensor, Q11-391. The display changes.
Y N
Refer to:
• P/J551, BM PWB.
• Flapper home sensor, PL 11.80 Item 12.


A
11-403-170, 11-413-170 HCSS BM Staple Unit 2 Failure RAP The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
11-403-170 The HCSS BM staple unit 2 fails to move. • BM staple head carrier closed sensor, PL 11.88 Item 18.
11-413-170 The HCSS BM staple unit 2 is not at the home position
Initial Actions
cycling.
Item 11.
Procedure
Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421. Open
and close the staple head carrier. The display changes.
Y N
Go to Flag 1, check the staple head carrier closed sensor, Q11-421, Figure 1.
Refer to:
• P/J552, BM PWB.
• BM staple head carrier closed sensor, PL 11.88 Item 18. Staple head carrier closed
sensor, Q11-421
SH2 home switch. The display changes. BM staple head 2
Y N
Y N
Go to Flag 3 and check the wiring and connectors between P/J560 and PJ586. The Figure 1 Component location
wiring and connectors are good.
Y N

Refer to:
• P/J551, BM PWB.
A

11-415-170 HCSS BM Crease Roll Gate Failure RAP
BM crease roll gate home sensor,
11-415-170 The HCSS crease roll gate is not at the home position.
Q11-415
Initial Actions
• Check for a jam or other obstruction that can prevent the crease roll gate mechanism from
moving.
• Check the following parts for damage:
– Crease roll gate rack gears, PL 11.87 Item 8. BM crease roll gate motor,
MOT 11-401
– Crease roll gate racks, PL 11.87 Item 14.
Procedure
Enter dC330 code 11-415. Actuate the BM crease roll gate home sensor, Q11-415. The dis-
play changes.
Y N
Go to Flag 1, check the BM crease roll gate home sensor, Q11-415, Figure 1.
Refer to:
• P/J552, BM PWB.
• BM crease roll gate home sensor PL 11.86 Item 9.
Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401, Figure 1. The
motor runs.
Y N
Go to Flag 2 and Flag 3, check the BM crease roll gate motor, MOT 11-401. Figure 1 Component location
Refer to:
• P/J555, BM PWB.
sary install a new BM PWB, PL 11.86 Item 10.


A
11-430-170 Kicker Failed to Complete Cycle RAP • P/J407, Carriage PWB.
11-430-170 The kicker failed to complete a cycle, either to extend or retract. Install new components as necessary:
Initial Actions
• Compiler carriage bin height sensor, PL 11.75 Item 5.
• If the kicker fingers are jammed against the left side of bin 1, perform the following: Enter dC330, code 11-430, to energize the kicker solenoid SOL 11-430, Figure 1. The sole-
1. Enter dC330, code 11-031 bin 1 elevator motor up. Fully raise bin 1. noid energizes.
2. Remove the bin 1 thumbscrew, PL 11.78 Item 12. Y N
3. Carefully pull the bin 1 tray assembly, PL 11.78 Item 10 away from the machine until Go to Flag 3 and check the solenoid.
Refer to:
the kicker fingers are released.
4. Re-install the bin 1 tray assembly then the thumbscrew.
5. Enter code 11-032 bin 1 elevator motor down. Lower bin 1 approximately 100mm (4
inches). • 11C-170 HCSS BM Power Distribution RAP.
• The kicker fingers, PL 11.75 Item 19, and kicker frame, PL 11.75 Item 14 for damage, Install new components as necessary:
paper debris or other obstructions that would prevent operation. • Carriage PWB, PL 11.72 Item 5.
• The kicker frame, PL 11.75 Item 14, for damage or other obstructions that would prevent • Kicker solenoid, PL 11.75 Item 4.
operation.
• If there is a high level of static on the sheets or the stack, ensure that the following static Go to the 11-120-170, 11-122-170 Compiler Carriage Jam RAP, and check the compiler sensor
eliminators are grounded and in good condition: Q11-120.
If the fault still occurs or is intermittent, install a new kicker assembly, PL 11.75 Item 15.
– Static eliminator, PL 11.62 Item 5.
– Static eliminator (part of eject housing), PL 11.73 Item 10.
• If the output sheets are curled, go to IQ5 Print Damage RAP.
• If the output stacking is poor, go to the 11J-170 HCSS BM Poor Stacking RAP.
• Kicker failures can be caused by large sheets being stacked over small sheets, Advise
the customer to clear the bins before following a small sheet job with a large sheet job.
Procedure
Enter dC330, code 11-313. Actuate the compiler carriage 90% full sensor, Q11-313, by pulling
down the kicker finger then releasing, Figure 1. The display changes.
Y N
Go to Flag 1, check the sensor Q11-313.
Refer to:
• Compiler carriage 90% full sensor, PL 11.75 Item 5.
Enter dC330, code 11-314. Actuate the compiler carriage bin height sensor, Q11-314, by pull-
ing down the kicker finger then releasing, Figure 1. The display changes.
Y N
Go to Flag 2, check the sensor Q11-314.
Refer to:
A
Kicker fingers
Compiler carriage 90% Kicker solenoid SOL11-430

full sensor, Q11-313
Compiler carriage bin height sensor, Q11-314


A
11A-170 Offline Stapling RAP • 11C-170 HCSS BM Power Distribution RAP.
Use this RAP when offline stapling fails to operate. Install new components as necessary:
NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer pro- • SU1 edge registration sensor, PL 11.75 Item 6.
moted. The button has had the staple symbol removed. Also the label that used to be on the
front, showing how to put sets in for stapling has been removed. However a customer who Enter dC330, code 11-361, actuate the SH1 paper sensor, Q11-361, Figure 1. The display
knows about the feature may still use it. changes.
The functionality is still present to allow the customer to lower bin 1 to remove documents. Y N
If offline stapling fails, try to perform online stapling. If online stapling is successful, refer to the • GP 11, How to Check a Sensor.
following procedure to analyses offline stapling failure. If online stapling is unsuccessful, go to • P/J405, Carriage PWB.
the 11-364-170, 11-370-170 Compiling Carriage Stapling Failures RAP.
Procedure • Carriage PWB, PL 11.72 Item 5.
Enter dC330, code 11-374 to energize the offline stapling LED, Figure 2. The LED illumi-
• SH1 paper sensor, PL 11.72 Item 8.
nates.
Y N
Go to Flag 6, check the connectors and the harness between P/J412 and P/J432, refer to GP
Go to Flag 1. Disconnect P/J429. +5V is available at P/J429 pin 1.
7. The harness and connectors are good.
Y N
Y N
Repair the harness, REP 1.2, or install new components as necessary.
Check the wiring between the HCSS PWB and the offline stapling PWB. The wiring is
good.
Y N
Install a new offline stapling PWB, PL 11.62 Item 11.
Enter dC330, code 11-373, actuate the request offline stapling switch, Figure 2 The display
changes.
Y N
Go to Flag 2 and check the switch, S11-373.
Refer to:
• 11C-170 HSCC Power Distribution RAP.
• Offline stapling PWB, PL 11.62 Item 11.
Enter dC330, code 11-367, actuate the SU1 edge registration sensor, Q11-367, Figure 1. The
display changes.
Y N
Refer to:
• GP 11, How to Check a Sensor, Q11-367.

Offline stapling LED
Offline stapling switch
SH1 paper sensor

Q11-361

sensor Q11-367


11B-170 HCSS BM Initialization Failure RAP • The BM tampers are not at the home position, refer to 11-066-170, 11-384-170 HCSS BM
Tamper Failure RAP.
When an initialization command is received from the machine, the units are initialized in three
• The BM backstop is not at the home position, refer to11-065-170, 11-383-170 HCSS BM
stages:
Backstop Failure RAP.
• The BM crease roll gate is not at the home position, refer to 11-415-170 HCSS BM
1. The compiler carriage staple head is driven to the home position, unless already Crease Roll Gate Failure RAP.
home.
• The BM crease blade is not at the home position, refer to 11-061-170, 11-416-170 HCSS
2. The compiler carriage stapling unit is driven to the home position, unless already
BM Creasing RAP.
home.
• Either of the BM staple heads are not at the home position, refer to 11-051-170 BM Staple
3. The compiler carriage ejector is driven to the home position, unless already home.
Head Cycle Failure RAP.
1. The compiler carriage front tamper is driven to the home position, unless already
home.
2. The compiler carriage rear tamper is driven to the home position, unless already
home.
3. The hole punch is driven to the home position, unless already home.
4. The compiler carriage paddle is driven to the home position, unless already home.
• The following units of the BM are then initialized:

1. The BM tampers are driven to the home position, unless already home.
2. The BM backstop is driven to the home position, unless already home.
3. The BM crease roll gate is driven to the home position, unless already home.
4. The BM crease blade is driven to the home position, unless already home.
5. The BM staple heads are driven to the home position, unless already home.
Initial Actions
Open the HCSS BM front door. Cheat the front door interlock switch and the top cover interlock
switch. Fully pull out the BM module.
Procedure
RAPs:
• The compiler carriage staple head is not at the home position, refer to 11-050-170, 11-
360-170 Compiler Carriage Staple Head Operation Failure RAP.
• The compiler carriage stapling unit is not at the home position, refer to 11-053-170, 11-
370-170 Compiler Carriage Staple Head Unit Movement Failure RAP.
• The compiler carriage ejector is not at the home position, refer to 11-320-170, 11-322-170
Compiler Ejector Movement Failure RAP.
• The compiler carriage front tamper is not at the home position, refer to 11-005-170, 11-
006-170, 11-310-170, 11-311-170 Compiler Carriage Front Tamper Move Failure RAP.
• The compiler carriage rear tamper is not at the home position, refer to 11-007-170, 11-
008-170, 11-312-170, 11-313-170 Compiler Carriage Rear Tamper Move Failure RAP.
• The hole punch is not at the home position, refer to 11-043-170, 11-350-170 Hole Punch
Cycle Failure RAP
• The compiler carriage paddle roll is not at the home position, refer to 11-024-170, 11-025-
170 Compiler Carriage Paddle Position Failure RAP.

A
11C-170 HCSS BM Power Distribution RAP Y N
+24V is available at PJ464 between pins 3 and 6.
The HCSS BM has an integral power supply providing +24V and +5V supplies to the HCSS
Y N
BM PWB. The AC power for the HCSS BM power supply comes from the LVPS and base mod- Install a new HCSS power supply module, PL 11.92 Item 2.
ule of the machine.
CAUTION as necessary, REP 1.2.
Do not connect the HCSS BM power cord directly to the AC wall outlet. The HCSS BM cannot
operate without the machine. The machine controls the distribution of electricity to the HCSS Go to Flag 4. +24V is available at P/J434 between pins 1 and 7, also between pins 3
BM for correct power on and power off sequencing. and 7 and also between pins 6 and 7.
Initial Actions Y N
• Ensure the HCSS BM is correctly docked to the machine and all interlocks are closed. Go to the 11-300-170, 11-303-170, 11-305-170 Interlocks RAP.
• Go to the OF12 Output Device Un-docked RAP and complete the procedure.
Y N
Procedure +5V is available at P/J434 between pins 10 and 12.
WARNING Y N
Close or cheat all the HCSS BM interlocks. The HCSS BM performs a mechanical reset. Check the connectors and harness between P/J410 and P/J434. Repair the har-
Y N ness as necessary.
Y N Go to Flag 5. +24V is available at P/J410 between pins 1 and 3, also between pins 2
+5V is available at PJ464 on the HCSS power supply module between pins 1 and 6.
and 2. Y N
Y N +24V is available at P/J434 between pins 2 and 15, also between pins 4 and 16.
Go to Flag 1. ACL is available at PJ22 on the LVPS and base module Y N
between pins 1 and 2. Install a new HCSS PWB, PL 11.92 Item 5.
Y N
Go to the 01C AC Power RAP and check the AC output voltages. Check the connectors and harness between P/J410 and P/J434. Repair the har-
ness as necessary, REP 1.2.
Install a new HCSS power supply module, PL 11.92 Item 2.
Go to Flag 6. Check the voltages. The voltages are good.
Disconnect P/J434. Go to Flag 2, +5V is available at the harness end of P/J434 Y N
between pins 9 and 11. Check the connectors and harness between P/J433 and P/J559. Repair the har-
Y N ness as necessary, REP 1.2.
Check the connectors and harness between PJ464 and P/J434. Repair the If necessary, install a new HCSS PWB, PL 11.92 Item 5.
harness as necessary, REP 1.2.
The +24V and +5V supplies are good. Go to SCP 6 Final actions.
The +24V and +5V supplies are good. Go to SCP 6 Final actions.
Go to Flag 3. 0V is available at PJ464 pin 9 on the HCSS power supply module.
Y N
0V is available at P/J434 pin 13.
Y N
as necessary, REP 1.2.

Carriage PWB
HCSS PWB
HCSS BM
power supply
module
BM PWB


11D-170 HCSS BM to Machine Communications Interface 11E-170 HCSS BM Bin 2 Failure RAP
RAP Bin 2 fails to remove the finished booklets from the exit area of the booklet maker.
A communication fault exists between the HCSS BM and the machine.
Initial Actions
Procedure Check for a jam or any other obstruction that could prevent the conveyor belt mechanism from
moving.
Go to the 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP.
Procedure
Enter dC330 code 11-389. Actuate the BM bin 2 90% full sensor, Q11-389, Figure 1. The dis-
play changes.
Y N
Refer to:
• P/J556, BM PWB.
• BM bin 2 90% full sensor PL 11.90 Item 5.
NOTE: The BM conveyor belts drive motor stops after 10 seconds.
Enter dC330, code 11-402 to run the BM conveyor belts drive motor, MOT11-402. MOT11-402
runs.
Y N
Remove the inline fuse PWB, Figure 2. Check for continuity on the inline fuse PWB
between J591 pin 1 and J590 pins 3 and 4. Check also between J591 pin 2 and J590 pins
1 and 2. The inline fuse PWB is good.
Y N
Go to Flag 2. Check the resistance between P590 pins 1 and 3. Check also between
P590 pins 2 and 4. The resistance is approximately 5.5 ohms.
Y N
Go to Flag 3. Disconnect PJ576. Check the resistance between P576 pins 1
and 3. Check also between P576 pins 2 and 4. The resistance is approxi-
mately 5.5 ohms.
Y N
Install a new BM conveyor belts drive motor, PL 11.90 Item 4, then a inline
fuse PWB, PL 11.92 Item 8.
Check for damaged wiring or bad connectors between the inline fuse PWB and
the BM conveyor belts drive motor. Repair the wiring, REP 1.2 or install new
components as necessary. Install a new inline fuse PWB, PL 11.92 Item 8.
Install a new inline fuse PWB, PL 11.92 Item 8.
Go to Flag 3. Check MOT 11-402.

Refer to:
• P/J560, BM PWB.
A
11D-170, 11E-170 2-528 WorkCentre 5687 Family
A
• BM conveyor belts drive motor, PL 11.90 Item 4.
sary install new conveyor belts, PL 11.90 Item 1.
Inline fuse PWB
BM bin 2 90% full Figure 2 Component location

sensor Q11-389 BM conveyor belts drive
motor, MOT11-402

WorkCentre 5687 Family 2-529 11E-170

11E-170 2-530 WorkCentre 5687 Family
11F-170 Booklet Quality RAP • Booklet Compiler is Not Correct
• Skewed Booklet Crease.
Use this RAP to identify and correct the causes of poor booklet quality in the HCSS BM.
• Booklet Crease is Off Centre.
The following booklet quality problems are covered in this RAP: • Booklet Staple Position is Not On The Fold.
• The alignment of the top and bottom edges of the booklet are not within specification. • The Booklet is Not Sufficiently Creased.
• The alignment of the open side edges of the booklet are not within specification. Top and Bottom Edge Alignment
• The booklet staples are badly formed. Figure 1, open out the booklet at the centre page and press it onto a flat surface. Measure the
• The booklet compiling is not correct (page order is wrong). mis-alignment of the top and bottom edges of the booklet.
• The booklet crease is skewed greater than the specification.
• The booklet crease is off-centre, greater than the specification.
• The booklet staple position is not within the specification.
• The booklet is not sufficiently creased.
Initial Actions
• Check that the paper loaded in the paper trays matches the paper size displayed on the
UI, refer to 07D Tray 1 and 2 Wrong Size Paper RAP.
• Ensure that the paper being fed to the BM conforms to the specification, GP 20 Paper and
Media Size Specification.
• Ensure that the booklets being produced do not exceed the maximum contents given in
Table 1.
Table 1 Booklet contents

Maximum Maximum
Maximum number of number of
number of booklet unstapled
Media Paper weight sheets pages sheets
Plain paper 60 to 80gsm (16 to 21lb bond) 15 60 5
Heavyweight 90gsm (24lb bond) 13 52 -
Plain paper 60 to 80 gsm (16 to 21lb bond) 14 including 56 - Measure the total scatter
with heavy- with 160 gsm (43lb bond) cover 1 cover
weight cover
• Check the machine and HCSS BM paper paths for any obstruction that could cause mis-
alignment of the paper fed to the BM compiling area. Figure 1 Top and bottom alignment
Procedure Table 2 Top and bottom edge alignment

Produce three 4 sheet / 16 page booklets, using 80gsm (20lb) paper. Paper size and weight Paper weight 95% of booklets 99.7% of booklets
must conform the specification in GP 20 Paper and Media Size Specification.
80gsm (20lb) 1mm 2mm
Examine the booklets for defects. Refer to the following: All other BM approved weights in GP 20 2mm 3mm
• Top and Bottom Edge Alignment.
• Open Side Edge Alignment.
• Badly Formed Booklet Staples

If the top and bottom edge alignment does not conform to the specification in Table 2, check
the operation of the BM tampers, refer to the 11-066-170, 11-384-170 HCSS BM Tamper Fail-
ure RAP. If the tampers are operating correctly, go to ADJ 11.5-170 Booklet Tamping and check
Measure the total scatter
the tampers are correctly adjusted.
If the booklet skew does not conform to the specification in Table 4. Perform the following:
• Check the operation of the BM stack hold solenoids, refer to 11-065-170, 11-383-170
HCSS Booklet Back Stop failure RAP.
• If the stack hold solenoids are operating correctly, check for contamination or debris in the
compiling area of the BM that could cause the mis-alignment.
• Perform ADJ 11.4-170 Crease Blade Position.
Open Side Edge Alignment
Figure 2, open out the booklet at the centre page and press it onto a flat surface. Measure the
mis-alignment of the open side edges of the booklet.
Figure 2 Open side edge alignment
Table 3 Open side edge alignment

Paper weight 95% of booklets 99.7% of booklets
All other BM approved weights in GP 20 2mm 3mm
If the open side edge alignment does not conform to the specification in Table 3, check the
operation of the BM stack hold solenoids, refer to the 11-065-170, 11-383-170 HCSS Booklet
Back Stop Failure RAP. If the stack hold solenoids are operating correctly, check carefully for
any contamination or debris in the compiling area of the BM, that could cause the mis-align-
ment.
Badly Formed Booklet Staples

If the booklet staples are not formed correctly, perform ADJ 11.3-170 Staple Anvil Alignment.
Booklet Compiler is Not Correct

If the page order of the booklets is not correct, perform ADJ 11.6-170 Booklet Compiling Posi-
tion.

11F-170 2-532 WorkCentre 5687 Family
Skewed Booklet Crease If the booklet skew does not conform to the specification in Table 4, check the operation of the
BM stack hold solenoids, refer to the 11-065-170, 11-383-170 HCSS Booklet Back Stop Failure
amount of booklet skew. RAP. If the stack hold solenoids are operating correctly, check for any contamination or debris
in the compiling area of the BM, that could cause the mis-alignment.
Booklet Crease is Off Centre

position of the booklet crease.
Measure from the booklet

edge to the crease
The amount of skew is the difference

between the two measurements
Figure 3 Booklet skew
Table 4 Skew tolerance

Paper size A4, Paper size A4,
8.5x11in, 8.5x11in,
8.5x13in or 8.5x13in or Paper size A3 Paper size A3 Figure 4 Booklet crease position
Paper weight 8.5x14in 8.5x14in or 11x17in or 11x17in
Table 5 Crease position and tolerance
95% of 99.7% of 95% of 99.7% of
Paper size Edge to crease measurement
- booklets booklets booklets booklets
A4 148.5 +/- 1.5mm
80gsm (20lb) Less than Less than 2.5mm Less than Less than
A3 210 +/- 1.5mm
1.0mm 1.4mm 3.1mm
8.5x11 inch 139.5 +/- 1.5mm
All other booklet Less than Less than 3.0mm Less than Less than
maker approved 1.5mm 2.1mm 3.6mm 8.5x13 inch 165.1 +/- 1.5mm
weights in GP 20 8.5x14 inch 178.0 +/- 1.5mm
11x17 inch 216.0 +/- 1.5mm

If the booklet crease position does not conform to the specification in Table 5, perform ADJ
11.7-170 Booklet Crease Position.
Booklet Staple Position is Not On The Fold

position of the booklet staple from the crease line.
Staple position
must align with the
crease +/-1.5mm
Figure 6 Booklet creasing
Table 6 Creasing tolerance

Paper size A4,
8.5x11in, Paper size A4,
8.5x13in or 8.5x11in, 8.5x13in Paper size A3 or Paper size A3 or
Paper weight 8.5x14in or 8.5x14in 11x17in 11x17in
Figure 5 Booklet staple position
- 95% of booklets 99.7% of booklets 95% of booklets 99.7% of booklets
If the booklet staple position does not conform to the specification in Figure 5, perform ADJ 80gsm (20lb) Less than 30mm Less than 35mm Less than 22mm Less than 25mm
11.8-170 Booklet Staple Position.
If the open dimension of the booklets does not conform to the specification in Table 6, install
The Booklet is Not Sufficiently Creased new crease nip springs, PL 11.84 Item 12.
Figure 6, Measure the open dimension of the booklets.

11F-170 2-534 WorkCentre 5687 Family
11G-170 Copy Damage in the HCSS BM RAP 11H-170 Mis-Registration in Stapled and Unstapled Sets
Use this RAP to identify and correct the causes of copy damage in the HCSS BM. RAP
Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity Procedure
Check the following: Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
• Check the alignment between the IOT and the HCSS BM, ADJ 11.1-170. can cause death or injury. Moving parts can cause injury.
• Look for paper fragments in the HCSS BM paper path. Paper fragments can move A probable cause of mis-registration is the condition of the paper and/or damage such as, curl,
through the IOT and HCSS BM paper path without causing a problem until they finally wrinkle, creases, dog ears, etc.
wedge themselves at some point. A likely place for a paper fragment to be wedged is at • Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality
the hole punch assembly, where the top and bottom guides form the narrowest part of the Entry RAP.
paper path.
• For other copy/print damage and dog ears, go to the 11G-170 Copy Damage in the HCSS
• Ensure that the diverter gate, PL 11.66 Item 1, operates correctly and has it’s full move- BM RAP.
ment.
• Ensure that the hole punches park at the fully open position. If they protrude even slightly,
• Check the alignment between the IOT and the HCSS BM, ADJ 11.1-170.
a jam will occur in the narrow paper path of the hole punch. Refer to the 11-350-170 Hole
Punch Not Home RAP. • Turn over the paper stack in the tray in use.
• Check that all the idler rolls in the HCSS BM paper path are free to rotate, particularly • Use a new ream of paper in the tray in use.
those on the jam clearance guides. Refer to ADJ 4.1 Machine Lubrication. • Paper type, especially recycled paper, can lead to registration problems. Try changing to
a different brand or type of paper.
paper size loaded, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP.
lower exit cover, PL 11.62 Item 14, are free of scores and nicks. Check also for contami-
nation and glue from label stock. • Check that paper type is set correctly. If heavyweight paper is used but not set at the UI,
• Make sure that the compiler carriage tampers move to the correct paper size, refer to the the compiler capacity can be exceeded.
following: • Check for obstructions in the compiler.
– 11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Carriage Front Tamper • Ensure that the compiler belts in the compiler carriage operate correctly and that the belts
Move Failure RAP. are not damaged, PL 11.75 Item 12. Refer to the 11-120-170, 11-122-170 Compiler Car-
riage Jam RAP to check the compiler carriage eject roll motor.
Move Failure RAP. • Ensure the paddle roll mechanism in the eject housing of the compiler carriage is operat-
• Check that the paper size reported on the user interface corresponds to the actual paper ing correctly, refer to the 11-024-170, 11-025-170 Compiler Carriage Paddle Position Fail-
ure RAP.
size loaded in the trays, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP.
• Make sure that the compiler carriage tampers and BM tampers move to the correct paper
• Make sure that the BM tampers move to the correct paper size, refer to the 11-066-170,
size, refer to the following:
11-384-170 HCSS BM Tamper Failure RAP.
– 11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Carriage Front Tamper
• Ensure that the BM paper guide, PL 11.80 Item 7, closes and latches correctly.
Move Failure RAP.
• If the top sheet of paper is being been torn from booklets, check that the components in
the lower crease roll gear and clutch assembly are correctly installed. Refer to the – 11-007-170, 11-008-170, 11-312-170, 11-313-170 Compiler Carriage Rear Tamper
Move Failure RAP.
replacement procedure in REP 11.52-170 BM Crease Rolls, Gears and Bearings.
– 11-066-170, 11-384-170 HCSS BM Tamper Failure RAP.
ings. If the problem continues then install a new transport motor 1B, PL 11.70 Item 5.

11J-170 HCSS BM Poor Stacking RAP
Use this RAP to find the cause of poor stacking in the HCSS BM.
Procedure
• Look for sets that are not dropping back fully in the bin 1 tray and therefore not being
detected by the kicker fingers and sensors:
– Ensure that the paper stack in each paper tray has been fanned.
– Turn over the paper stack in each paper tray.
• Labels must not be fed to bin1, but to bin 0 only.
• It is recommended that transparencies are fed to bin 0 whenever possible.
• Check that the bin 1 upper limit switch, S11-334 and the bin 1 lower limit switch, S11-335
are working correctly. Refer to the 11-030-170, 11-336-170 Bin 1 Movement Failure RAP.
• Make sure that the compiler carriage tampers move to the correct paper size, refer to the
following:
– 11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Carriage Front Tamper
Move Failure RAP.
Move Failure RAP.
• Check that the HCSS BM is not positioned near an air conditioning or ventilation output
duct. Air flow across the output bins can cause poor stacking.

11J-170 2-536 WorkCentre 5687 Family
11-024-171, 11-026-171 Paddle Roller Position RAP
11-024-171 The paddle roller has failed to return to the home position.
11-006-171 The paddle roller has failed to move from the home position.
Paddle roller
Initial Actions home sensor
WARNING Q11-326
Pusher
Check for damage or any obstruction that would prevent paddle movement. If necessary,
install new components.
Procedure
Figure 1 shows the location of the components.
Enter dC330, code 11-326. Manually operate the paddle roller home sensor, Q11-326, Figure
Y N
Go to Flag 1. Check the wiring and repair as necessary, REP 1.2. Check the paddle roller
home sensor, Q11-326. Refer to:
Paddle roller
• GP 11 How to Check a Sensor. motor
• P/J201, HVF control PWB. MOT11-025
• 11A-171 HVF Power Distribution RAP.
• Paddle roller home sensor, PL 11.145.
• HVF control PWB, PL 11.157 Item 2.
Enter dC330, code 11-025 Paddle Roll Motor Run, to check the movement of the paddle, Fig-
ure 1. The paddle turns.
Y N
Go to Flag 2. Check the wiring and repair as necessary, REP 1.2. Check the paddle roller
motor, MOT11-025. Refer to:
• P/J202, HVF control PWB.
Install new components ad necessary:
• Paddle roller motor, PL 11.145. Figure 1 Component location


A
11-044-171 to 11-047-171 Punch Head Position RAP • GP 10 How to Check a Motor.
• P/J502 on the HVF control PWB
11-044-171 The punch head has failed to return to the home position. • 11A-171 HVF Power Distribution RAP.
11-045-171 The punch head has failed to move from the home position.
• Punch unit motor, Q11-045.
11-046-171 The punch unit has failed to return to the home position. • HVF control PWB, PL 11.157.
11-047-171 The punch unit has failed to move from the home position. Enter dC330, code 11-044 for the punch unit home sensor and stack the code 11-045 or 11-
046 to take the punch unit motor into, and out of, the home position. Observe the condition of
Initial Actions the sensor on the UI. The display changes.
Y N
WARNING Go to Flag 3 and check the wiring from the sensor to the PWB. Repair as necessary, REP
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 1.2. Check the punch unit home sensor, Q11-044. Refer to:
customer supply while performing tasks that do not need electricity. Electricity can • GP 11 How to Check a Sensor.
• P/J501 on the HVF control PWB.
Check the punch head area for any obstruction or damage that could prevent the free move-
ment of the head or the unit. If necessary, install new components.
• Punch head unit sensor, Q11-044.
Procedure
Enter dC330, code 11-043 for the punch head motor. The motor operates.
Y N
Go to Flag 2 and check the wiring from the motor to the PWB. Repair as necessary, REP
1.2. Check the punch head motor, MOT11-043. Refer to:
• P/J502 on the HVF control PWB
• Punch head motor, Q11-043.
Enter dC330, code 11-350 for the punch head home sensor and stack the code 11-043 for the
punch head motor. Observe the condition of the sensor on the UI. The display changes.
Y N
Go to Flag 1 and check the wiring from the sensor to the PWB. Repair as necessary, REP
1.2. Check the punch head home sensor, Q11-350. Refer to:
• Punch head home sensor, Q11-350.
Enter dC330, code 11-045 for the motor to travel in the forward direction, or enter the code 11-
046 for the motor to travel in the reverse direction. The motor operates.
Y N
Go to Flag 4 and check the wiring from the motor to the PWB. Repair as necessary, REP
1.2. Check the punch unit motor, MOT11-045. Refer to:
A
WorkCentre 5687 Family 2-539 11-044-171 to 11-047-171
Punch head motor
MOT11-043
Punch head home

sensor Q11-350
Punch unit home

sensor Q11-044
Punch unit motor

MOT11-045

11-044-171 to 11-047-171 2-540 WorkCentre 5687 Family

11-056-171, 11-057-171 PPI Bottom Plate RAP Install new components as necessary:
• IDG Pickup sensor, PL 11.179 Item 10.
11-056-171 The PPI bottom plate has failed to return to the home position.
11-057-171 The PPI bottom plate has failed to lift. Perform SCP 6 Final Actions.
Initial Actions
WARNING
Check that the bottom plate area is clear and that there is no damage or obstructions. Install
new components as necessary.
IDG Pickup Sen-
sor
Procedure
Enter dC330, code 11-078 for the inserter motor. The motor operates.
Y N
Go to Flag 3 and Flag 4 and check the wiring from the motor to the HVF control PWB.
Repair as necessary, REP 1.2. Check the Inserter motor, MOT-078. Refer to:
Inserter motor
• P/J4, P/J12 on the inserter PWB. MOT11-078
• Inserter Motor, MOT 11-078, PL 11.181 Item 1. Bottom plate
sensor Q11-156
Enter dC330, code 11-156 for the bottom plate sensor and actuate the sensor. The display
changes.
Y N
Go to Flag 1 and Flag 2 and check the wiring from the sensor to the HVF control PWB.
Repair as necessary, REP 1.2. Check the bottom plate sensor, Q11-156. Refer to:
• P/J3, P/J4 on the inserter PWB.
• Bottom plate sensor, Q11-15, PL 11.175 Item 16.
Go to Flag 3 and Flag 4 and check the wiring from the IDG Pickup Sensor to the PPI PWB.
Check the IDG Pickup Sensor. Refer to:
• P/J7, P/J4 on the inserter PWB.


A
11-061-171, 11-416-171 HVF BM Creasing RAP • 11A-171 HVF Power Distribution RAP.
11-061-171 The crease blade has failed to clear the crease blade home sensor. • BM PWB, PL 11.166 Item 10.
11-416-171 The crease blade has failed to return to the home position.
Enter dC330, code 11-061 to run the BM crease blade motor, MOT 11-061, Figure 1. The
Initial Actions motor runs.
• Turn the crease blade knob to ensure that the crease blade mechanism is free to move. If Y N
necessary, clear any paper jam in the area of the blade. Go to Flag 3, check the BM crease blade motor, MOT 11-061.
• Ensure that the crease roll is level front to back and is installed correctly, refer to REP Refer to:
11.59-171. • GP 10 How to Check a Motor.
• Check the following parts for damage: • P/J557, BM PWB.
– Crease blade assembly, PL 11.165 Item 13. • 11A-171 HVF Power Distribution RAP.
– Drive gear, PL 11.165 Item 6. Install new components as necessary:
– Connecting rods, PL 11.165 Item 9. • BM crease blade motor, PL 11.165 Item 3.
– Crank, PL 11.165 Item 8. • BM PWB, PL 11.166 Item 10.
Procedure The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
WARNING
WARNING
Enter dC330 code 11-416. Actuate the BM crease blade home sensor, Figure 1, by rotating the
crease blade knob, so that the actuator moves into and out of the home sensor. The display
changes.
Y N
Go to Flag 1, check the BM crease blade home sensor, Q11-416.
Refer to:
• P/J552, BM PWB.
• BM PWB, PL 11.166 Item 10.
• Crease blade home sensor, PL 11.165 Item 1.
Enter dC330 code 11-418. Actuate the BM crease blade motor encoder sensor, Figure 1, by
slowly rotating the crease blade knob. The display changes.
Y N
Go to Flag 2, check the BM crease blade motor encoder sensor, Q11-418.
Refer to:
• P/J552, BM PWB.
A
BM crease blade BM crease BM crease blade
motor encoder sensor, blade motor, Crease blade home sensor,
Q MOT 11-061 knob Q11-416


11-062-171 HVF BM Crease Roll Failure RAP • BM PWB, PL 11.166 Item 10
11-062-171 The HVF BM crease roll motor has failed to run.
Initial Actions
Clear any paper jam in the area of the crease rolls.
Procedure
WARNING
WARNING
Release the crease roll nip pressure by moving the crease roll handle, PL 11.161 Item 5, fully
counter clockwise. Remove the BM right hand cover, PL 11.168 Item 15, to access the crease
rolls. Enter dC330 code 11-419. Actuate the BM crease roll motor encoder sensor by rotating
the crease rolls slowly by hand. The display changes.
Y N
Go to Flag 1, check the BM crease roll motor encoder sensor, Q11-419, Figure 1.
Refer to:
• P/J552, BM PWB.
• BM PWB, PL 11.166 Item 10.
Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062, Figure 1. The motor MOT11-062
runs.
Y N
Go to Flag 2, check the BM crease roll motor, MOT 11-062.
Refer to: BM crease roll motor encoder sensor,
Q11-419
• P/J557, BM PWB.
• BM PWB, PL 11.166 Item 10.


A
11-063-171, 11-411-171 HVF BM Staple Unit 1 Failure RAP • P/J551, BM PWB.
11-063-171 The HVF BM staple unit 1 has failed to leave the home position. Install new components as necessary:
11-411-171 The HVF BM staple unit 1 has failed to return to the home position.
• BM PWB, PL 11.166 Item 10.
Initial Actions
WARNING sary install new components:
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • BM staple head 1, PL 11.168 Item 7.
customer supply while performing tasks that do not need electricity. Electricity can • BM PWB, PL 11.166 Item 10.
cycling.
Item 11.
• Check for jammed staples in the stapler head.
11D-171 Booklet Quality RAP for booklet maker quality specifications.
Procedure
Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421, Figure
1. Open and close the staple head carrier. The display changes.
Y N
Go to Flag 1, check the BM staple head carrier closed sensor, Q11-421.
Refer to:
• P/J552, BM PWB.
• BM staple head carrier closed sensor, PL 11.168 Item 18.
• BM PWB, PL 11.166 Item 10. BM staple head carrier
Enter dC330, code 11-063 to run the BM SH1 motor, Figure 1. Stack the code 11-411 to check BM staple head 1
the BM SH1 home switch. The display changes.
Y N
Y N
Y N

Refer to:
A


11-065-171, 11-383-171 HVF BM Backstop Failure RAP • 11A-171 HVF Power Distribution RAP.
11-065-171 The HVF BM staple unit 1 has failed to leave the home position. • BM PWB, PL 11.166 Item 10.
11-383-171 The HVF BM staple unit 1 has failed to return to the home position. • Back stop assembly, PL 11.164 Item 17.
Initial Actions sary install new components:
WARNING • BM backstop guide home sensor, PL 11.163 Item 18.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • BM backstop motor,PL 11.163 Item 4.
customer supply while performing tasks that do not need electricity. Electricity can • BM PWB, PL 11.166 Item 10.
• Check for a jam or other obstruction that could prevent the backstop mechanism from
moving.
• Check the following items:
– Damaged BM back stop drive belt, PL 11.163 Item 7.
– Damaged BM back stop belt, PL 11.164 Item 15.
– Damaged pulley, PL 11.163 Item 5.
– Damaged pulley on the BM back stop drive shaft, PL 11.164 Item 14.
– Damaged pulley on the BM back stop idler shaft, PL 11.163 Item 13.
– The BM back stop drive belt is tensioned correctly. Refer to REP 11.20-171.
– The BM back stop belt is tensioned correctly. Refer to REP 11.26-171.
Procedure
Enter dC330 code 11-383. Actuate the BM backstop guide home sensor, Figure 1. The dis-
play changes.
Y N
Refer to:
• P/J556, BM PWB.
• BM backstop guide home sensor, PL 11.163 Item 18.
• BM PWB, PL 11.166 Item 10.
Enter dC330, code 11-065 to run the BM backstop motor, MOT 11-065, Figure 1. The motor
runs.
Y N
BM backstop motor,
Refer to:
MOT 11-065
• P/J554, BM PWB.
• 11A-171 HVF Power Distribution RAP. BM backstop guide BM stack hold solenoid,
Install new components as necessary: home sensor, Q11-383 SOL11-076
• BM backstop motor, PL 11.163 Item 4.
• BM PWB, PL 11.166 Item 10.
Go to Flag 4, Check the BM stack hold solenoid SOL 11-076.
Refer to: Note: For clarity, the BM base plate is not shown
• P/J555, BM PWB. Figure 1 Component location


11-066-171, 11-384-171 HVF BM Tamper Failure RAP
11-066-171 The HVF tamper has failed to clear the home sensor.
11-384-171 The HVF tamper is not at the home sensor.
Initial Actions
WARNING
• Check for a jam or other obstruction that could prevent the tamper mechanism from mov-
ing.
• Check for damaged tamper components, PL 11.162.
Procedure
Enter dC330 code 11-384 Actuate the BM tamper 1 home sensor, Figure 1. The display
changes. BM tamper 1 motor,
Y N MOT11-066
Refer to:
• P/J556, BM PWB. BM tamper 1 home sensor, Q11-384
• BM PWB, PL 11.166 Item 10.
Enter dC330, code 11-066, to run the BM tamper 1 motor, MOT 11-066, Figure 1. The motor
runs.
Y N
Refer to:
• P/J554, BM PWB.
• BM PWB, PL 11.166 Item 10.
• BM PWB, PL 11.166 Item 10.


A
11-083-171, 11-440-171 to 11-443-171 Paper Pusher RAP Enter dC330, code 11-173. Manually actuate the paper pusher lower sensor, Q11-173. The
display changes.
11-083-171 The paper pusher motor has stalled. Y N
11-440-171 The paper pusher has failed to return to the home, (upper) position. Refer to:
11-441-171 The paper pusher has failed to move from the home, (upper) position.
• P/J201, HVF Control PWB
11-442-171 The paper pusher has failed to return to the away, (lower) position. • 11A-171 HVF Power Distribution RAP
11-443-171 The paper pusher has failed to move from the away, (lower) position. • Paper pusher lower sensor, PL 11.145 Item 22.
• HVF Control PWB PL 11.157 Item 2.
Initial Actions
WARNING The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
customer supply while performing tasks that do not need electricity. Electricity can • Paper pusher upper sensor, PL 11.145 Item 22.
cause death or injury. Moving parts can cause injury. • Paper pusher lower sensor, PL 11.145 Item 22.
• Check for a jam or other obstruction that could prevent the paper pusher from moving. • Paper pusher motor, PL 11.145 Item 13.
• Check for damaged paper pusher components. • HVF control PWB, PL 11.157 Item 2.
Procedure
Paper pusher motor
Figure 1. shows the location of the components. (MOT11-083)
Enter dC330, code 11-171. Manually operate the paper pusher upper sensor, Q11-171, The
display changes.
Y N
Go to Flag 1. Check the sensor, Q11-171
Refer to:
Paper pusher upper
• GP 11 How to Check a Sensor. sensor (Q11-171)
• 11A-171 HVF Power Distribution RAP
• Paper pusher upper sensor, PL 11.145 Item 22.
• HVF Control PWB PL 11.157 Item 2
Enter dC330, code 11-083 to run the paper pusher motor, MOT 11-083, Figure 1. The motor
runs.
Y N Paper pusher lower sensor
Go to Flag 2. Check the motor, MOT 11-083. (Q11-173)
Refer to:
• Paper pusher motor, PL 11.145 Item 13.
• HVF control PWB, PL 11.157 Item 2

WorkCentre 5687 Family 2-555 11-083-171, 11-440-171 to 11-443-171

11-083-171, 11-440-171 to 11-443-171 2-556 WorkCentre 5687 Family
11-100-171, 11-101-171 HVF Entry Sensor RAP • Entry feed motor 1, PL 11.150 Item 12.
11-100-171 The paper leading edge is late arriving at the entry sensor.
11-101-171 The paper trailing edge is late leaving the entry sensor.
Initial Actions
WARNING
• Check for a jam or other obstruction in the entrance guide.
• Check the entrance guide for damage.
Procedure
Figure 1. shows the location of the components.
Enter dC330, code 11-100. Manually operate the entry sensor, Q11-100, Figure 1. The dis-
play changes. Entry feed motor 1
Y N (MOT11-000)
Refer to:
Entry sensor
Install new components as necessary: (Q11-100)
• Entry sensor, PL 11.156.
• HVF Control PWB, PL 11.157 Item 2.
Enter dC330, code 11-000 to run the Entry feed motor 1, MOT 11-000, Figure 1. The motor
runs. Figure 1 Component location
Y N
Go to Flag 2. Check the entry feed motor 1, MOT 11-000.
Refer to:
• Entry feed motor 1, PL 11.150 Item 12
Check the drive belt on the motor. The drive belt is good.
Y N
Install a new drive belt, PL 11.150 Item 13.
• Entry sensor, PL 11.156


A
11-130-171, 11-132-171 HVF Top Exit Sensor RAP • 11A-171 HVF Power Distribution RAP
11-130-171 The paper leading edge is late arriving at the top exit sensor.
• Exit feed motor, PL 11.150 Item 10.
11-132-171 The paper trailing edge is late leaving the top exit sensor. • HVF control PWB, PL 11.157 Item 2.
Initial Actions Y N
WARNING Install a new drive belt, PL 11.150 Item 14.
customer supply while performing tasks that do not need electricity. Electricity can The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
cause death or injury. Moving parts can cause injury. sary install new components:
• Check for a jam or other obstruction in the paper guide. • Top exit sensor, PL 11.156.
• Check the paper guide for damage. • Exit diverter solenoid, PL 11.150 Item 16.
• Diverter gate, PL 11.153 Item 9.
Procedure • Exit feed motor 2, PL 11.150 Item 10.
Figure 1. shows the location of the components. • HVF control PWB, PL 11.157 Item 2.
Enter dC330, code 11-130. Manually operate the top exit sensor, Q11-130, Figure 1. The dis-
play changes. Exit diverter solenoid
Y N (SOL11-002)
Refer to: Top exit sensor
• GP 11 How to Check a Sensor. (Q11-130)
• Top exit sensor, PL 11.156.
• HVF Control PWB, PL 11.157 Item 2
Enter dC330, code 11-002. Energize the exit diverter solenoid SOL 11-002, Figure 1. The
solenoid energizes.
Y N
Go to Flag 2. Check the solenoid, SOL 11-002.
Refer to:
• Exit diverter solenoid, PL 11.150 Item 16. Exit feed motor 2
(MOT11-001)
Enter dC330, code 11-001 to run the exit feed motor 2, MOT 11-001, Figure 1. The motor
runs.
Y N
Go to Flag 3. Check the exit feed motor 2, MOT 11-001. Figure 1 Component location
Refer to:
A


A
11-140-171, 11-142-171 HVF Bin 1 Exit Sensor RAP • 11A-171 HVF Power Distribution RAP
11-140-171 The paper leading edge is late arriving at the bin 1 exit sensor.
• Exit feed motor 2, PL 11.150 Item 10
11-142-171 The paper trailing edge is late leaving the bin 1 exit sensor. • HVF control PWB, PL 11.157 Item 2
Initial Actions Y N
WARNING Install a new drive belt, PL 11.150 Item 11.
customer supply while performing tasks that do not need electricity. Electricity can The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
cause death or injury. Moving parts can cause injury. sary install new components:
• Check for a jam or other obstruction in the paper guide. • Stacker exit sensor, PL 11.156 Item 2.
• Check the paper guide for damage. • Exit diverter solenoid, PL 11.150 Item 16.
• Diverter gate, PL 11.153 Item 9.
Procedure • Exit feed motor 2, PL 11.150 Item 10.
Figure 1. shows the location of the components. • HVF control PWB, PL 11.157 Item 2.
Enter dC330, code 11-140. Manually activate the stacker exit sensor, Q11-140, Figure 1. The
display changes. Exit diverter solenoid
Y N (SOL11-002)
Refer to: Stacker exit sensor
• GP 11 How to Check a Sensor. (Q11-140)
• Stacker exit sensor, PL 11.156.
Enter dC330, code 11-002. Energize the exit diverter solenoid SOL 11-002, Figure 1. The
solenoid energizes.
Y N
Refer to:
• Exit diverter solenoid, PL 11.150 Item 16. Exit feed motor 2
(MOT11-001)
Enter dC330, code 11-001 to run the exit feed motor 2, MOT 11-001, Figure 1. The motor
runs.
Y N
Go to Flag 3. Check the exit feed motor 2, MOT 11-001. Figure 1 Component location
Refer to:
A


11-157-171, 11-161-171 HVF Buffer Position Sensor RAP • Entry feed motor 1, PL 11.150 Item 12.
11-157-171 The paper leading edge is late arriving at the buffer position sensor.
11-161-171 The paper trailing edge is late leaving the buffer position sensor.
Inserter transport
Initial Actions
WARNING
• Check for a jam or other obstruction in inserter transport.
• Check the paper guide for damage.
Buffer position sensor

Procedure Q11-157
Enter dC330, code 11-157. Manually activate the buffer position sensor, Q11-157, Figure 1.
Y N
Refer to:
Entry Feed motor 1
• 11A-171 HVF Power Distribution RAP MOT11-000
• Buffer position sensor, PL 11.156.
Enter dC330, code 11-000 to run the entry feed motor 1, MOT 11-000, Figure 1. The motor
runs. Figure 1 Component location
Y N
Refer to:
• Entry feed motor 1, PL 11.150 Item 12.
Y N
• Buffer position sensor, PL 11.156 Item 2.


A
11-158-171, 11-160-171, 162, 163-171 HVF BM Entry RAP Enter dC330, code 11-080 to run the bypass feed motor, MOT 11-080, Figure 1. The motor
runs.
11-158-171 The paper leading edge is late leaving the HVF booklet exit sensor to enter into the Y N
booklet maker. Go to Flag 3. Check the bypass feed motor, MOT 11-080.
Refer to:
11-160-171 The paper leading edge is late arriving at the booklet maker entry sensor. • GP 10 How to Check a Motor.
11-162-171 The paper trailing edge is late leaving the booklet maker entry sensor.
11-163-171 The paper trailing edge is late leaving the HVF booklet exit sensor to enter into the Install new components as necessary:
booklet maker. • Bypass feed motor, PL 11.150 Item 24.
Initial Actions
WARNING Check the drive belt on the motor. The drive belt is good.
Y N
Enter dC330, code 11-160. Manually activate the BM entry sensor, Q11-160, Figure 2. The
• Check for a jam or other obstruction in bypass transport. display changes.
• Check or a jam or other obstruction in the BM paper entry guide. Y N
Procedure Refer to:
Figure 1 and Figure 2. shows the location of the components. • GP 11 How to Check a Sensor.
Enter dC330, code 11-158. Manually activate the HVF booklet exit sensor, Q11-158, Figure 1. • P/J551, HVF Control PWB
The display changes. • 11A-171 HVF Power Distribution RAP
Refer to:
• P/J101, HVF Control PWB Enter dC330, code 11-060 to run the BM compiler motor, MOT 11-060, Figure 2. The motor
• 11A-171 HVF Power Distribution RAP runs.
Install new components as necessary: Y N
• HVF booklet exit sensor, PL 11.156. Go to Flag 5. Check the BM compiler motor, MOT 11-060.
Refer to:
Enter dC330, code 11-074. Energize the BM diverter solenoid SOL 11-074, Figure 1. The • P/J554, HVF Control PWB
solenoid energizes. • 11A-171 HVF Power Distribution RAP
• BM compiler motor, PL 11.166 Item 1
Refer to:
• P/J102, HVF control PWB. Check the drive belt on the motor. The drive belt is good.
• 11A-171 HVF Power Distribution RAP. Y N
Install new components as necessary: Install a new drive belt, PL 11.166 Item 16.
• HVF booklet exit sensor, PL 11.156.
A

WorkCentre 5687 Family 2-565 11-158-171, 11-160-171, 162, 163-171
• BM diverter gate, PL 11.153 Item 9,
• Bypass feed motor 2, PL 11.150 Item 14. BM entry sensor
Q11-160
• HVF control PWB, PL 11.157
BM compiler
motor
BM diverter solenoid MOT11-060
SOL11-074
HVF booklet exit sensor

Q11-158
Bypass feed motor

MOT11-080

11-158-171, 11-160-171, 162, 163-171 2-566 WorkCentre 5687 Family

WorkCentre 5687 Family 2-567 11-158-171, 11-160-171, 162, 163-171
11-164-171, 11-165-171 HVF Buffer Path RAP • Buffer feed motor, PL 11.150 Item 10.
11-164-171 The paper trailing edge is late leaving the buffer path sensor.
11-165-171 The paper leading edge is late arriving at the buffer path sensor.
Initial Actions
WARNING
• Check for a jam or other obstruction in buffer path transport.
• Check the paper guide for damage.
Procedure
Enter dC330, code 11-164. Manually activate the buffer path sensor, Q11-164, Figure 1. The
Buffer path sensor
display changes. Q11-164
Y N
Refer to: Buffer feed motor
MOT11-079
• Buffer path sensor, PL 11.156.
Enter dC330, code 11-079 to run the Buffer feed motor 1, MOT 11-079, Figure 1. The motor
runs.
Y N
Refer to:
• Buffer feed motor, PL 11.150 Item 10.
Check the drive belt on the motor. The drive belt is good. Figure 1 Component location
Y N


A
11-172-171 HVF BM Compiler Exit Jam RAP Unlatch the entrance baffle assembly, PL 11.80 Item 22. Run again MOT11-060. The BM
entry roll rotates.
11-172-171 The trail edge is late leaving the BM compiler exit sensor. Y N
Initial Actions • BM compiler motor belt, PL 11.166 Item 15.
WARNING • BM entry roll pulley, PL 11.161 Item 14.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • BM entry roll, PL 11.161 Item 15.
customer supply while performing tasks that do not need electricity. Electricity can Install new components as necessary.
• If necessary, remove any paper from the BM. Make a 60 page booklet (15 sheets of paper). Check that the top sheet of paper has not been
torn from the booklet. The booklet is good.
• Check that there is no damage or obstruction in the booklet compiling area or the paper
Y N
path to the booklet compiling area.
Check that the components in the lower crease roll gear and clutch assembly are cor-
• Check that the stapler bracket assembly, PL 11.168 Item 10, is correctly latched. rectly installed. Refer to the replacement procedure in REP 11.52-171 BM Crease Rolls,
• Check the operation of the BM tampers, refer to the 11-066-171, 11-384-171 HVF BM Gears and Bearings.
Tamper Failure RAP. If the tampers are operating correctly, go to ADJ 11.5-171 Booklet
Tamping and check the tampers are correctly adjusted. Perform SCP 6 Final Actions.
Procedure
Lower the stapler bracket assembly, Figure 1. Enter dC330 code 11-190 BM paper present
sensor, Q11-190. Actuate Q11-190. The display changes.
Y N
Refer to:
• P/J556, BM PWB.
• BM PWB, PL 11.166 Item 10.
Go to Flag 1. Check the connectors and harness between PJ568 and P/J556. Refer to GP 7.
Y N
Repair the wiring, REP 1.2 or install new components as necessary.
Enter dC330 code 11-060 BM compiler motor, MOT11-060. MOT11-060 runs.

Y N
Refer to:
• P/J554, BM PWB.
• BM PWB, PL 11.166 Item 10.
A
BM entry roll
BM compiler motor,
MOT11-060

Q11-190
Stapler bracket assembly


A
11-173-171 to 11-177-171 HVF Offset Unit RAP Install new components as necessary:
• Offset away sensor, PL 11.140.
11-173-171 The offset unit has failed to find its initialization point. • HVF Control PWB PL 11.157 Item 2
11-174-171 The offset unit has failed to return the home position. Enter dC330, code 11-034 to run the bin offset motor, MOT 11-034, Figure 1. The motor
runs.
11-175-171 The offset unit has failed to move from the home position. Y N
11-176-171 The offset unit has failed to return to the away position. Go to Flag 4. Check the bin offset motor, MOT 11-034.
Refer to:
11-177-171 The offset unit has failed to move from the away position.
Initial Actions • P/J801, HVF Control PWB
WARNING • 11A-171 HVF Power Distribution RAP
customer supply while performing tasks that do not need electricity. Electricity can • Bin offset motor, PL 11.140 Item 19.
cause death or injury. Moving parts can cause injury. • HVF control PWB, PL 11.157 Item 2
• Check for a jam or other obstruction in the offset unit. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
• Check the offset unit for damage. sary install new components:
• Bin 1 offset sensor, PL 11.140.
Procedure
• Offset index sensor, PL 11.140.
Figure 1. shows the location of the components. • Offset away sensor, PL 11.140.
Enter dC330, code 11-337. Manually activate the bin 1 offset sensor, Q11-337, Figure 1. . The
• Bin offset motor, PL 11.140 Item 19
display changes.
Y N
Refer to:
• Bin 1 offset sensor, PL 11.140.
Enter dC330, code 11-187. Manually activate the offset index sensor, Q11-187, Figure 1. The
display changes.
Y N
Refer to:
Bin 1 home sensor
Q11-337
• Offset index sensor, PL 11.161.
• HVF Control PWB, PL 11.157
Enter dC330, code 11-176. Manually activate the offset away sensor, Q11-176, Figure 1. The
display changes.
Y N Offset index sensor
Go to Flag 3. Check the sensor, Q11-176. Q11-187
Bin 1 offset motor
Refer to: Offset away sensor
MOT11-034
• GP 11 How to Check a Sensor. Q11-176
A


A
11-180-171, 11-182-171 HVF BM Exit Jam RAP • P/J556, BM PWB.
11-180-171 The lead edge is late arriving at the BM exit sensor.
11-182-171 The trail edge is late leaving the BM exit sensor. • BM PWB, PL 11.166 Item 10.
• BM exit sensor, PL 11.168 Item 17.
Initial Actions
Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062. The motor runs.
WARNING Y N
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Go to Flag 4. Check the motor, MOT 11-062.
customer supply while performing tasks that do not need electricity. Electricity can Refer to:
cause death or injury. Moving parts can cause injury. • GP 10 How to Check a Motor.
Turn the crease blade knob (6d) to ensure that the crease blade mechanism is free to move. If • P/J557, BM PWB.
necessary, clear any paper jam in the exit area.
Procedure • BM crease roll motor, PL 11.166 Item 12.
Enter dC330 code 11-418. Actuate the BM crease blade motor encoder sensor, Q11-418, Fig-
• BM PWB, PL 11.166 Item 10.
ure 1 by rotating the crease blade knob (6d). The display changes.
Y N
Enter dC330, code 11-061 to run the BM crease blade motor, MOT 11-061. The motor runs.
Y N
Refer to:
Go to Flag 5. Check the motor, MOT 11-061.
• GP 11, How to Check a Sensor. Refer to:
• P/J552, BM PWB. • GP 10 How to Check a Motor.
• 11A-171 HVF Power Distribution RAP. • P/J557, BM PWB.
Install new components as necessary: • 11A-171 HVF Power Distribution RAP.
• BM PWB, PL 11.166 Item 10. Install new components as necessary:
• BM crease blade motor encoder sensor, PL 11.165 Item 1. • BM crease blade motor, PL 11.163 Item 3.
• BM PWB, PL 11.166 Item 10.
Release the crease roll nip pressure by moving the crease roll handle fully counter clockwise.
Remove the BM right hand cover, PL 11.168 Item 15, to access the crease rolls. Enter dC330
Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor
code 11-419. Actuate the BM crease roll motor encoder sensor by rotating the crease rolls
runs.
slowly by hand. The display changes.
Y N
Y N
Go to Flag 6 and Flag 7. Check the motor, MOT 11-401.
Refer to:
Refer to:
• P/J555, BM PWB.
• P/J552, BM PWB.
• BM PWB, PL 11.166 Item 10.
• BM PWB, PL 11.166 Item 10.
Enter dC330 code 11-409. Actuate the BM exit sensor, Q11-409, Figure 2. The display
changes.
Y N
Go to Flag 3. Check sensor, Q11-409.
Refer to:

BM crease roll gate motor, MOT11-401
BM crease blade
motor encoder
sensor, Q11-418
BM exit sensor, Q11-409
BM crease blade motor,

MOT11-061
BM crease roll motor, MOT11-062
BM crease roll motor encoder sensor, Q11-419


A
11-183-171, 11-184-171 HVF BM Paper Jam RAP Refer to:
11-183-171 The BM control PWB has detected an unexpected sheet in the booklet maker
• P/J551, BM PWB.
paper path.
11-184-171 The BM control PWB has detected a stray sheet in the booklet maker paper path Install new components as necessary:
after jam clearance. • BM PWB, PL 11.166 Item 10.
Initial Actions
WARNING Enter dC330 code 11-183. Manually actuate the tri-folder entry sensor, Q11-183, Figure 3.
Y N
Refer to:
• Check for a jam or other obstruction in the booklet maker paper path.
• Check the paper path for damage.
• P/J604, tri-folder control PWB.
• 11A-171 HVF
Procedure +Power Distribution RAP.
Enter dC330 code 11-190. Manually actuate the BM paper present sensor, Q11-190, Figure 1.
The display changes. • Tri-folder control PWB, PL 11.193 Item 16.
Y N • Tri-folder entry sensor, PL 11.197 Item 11.
Refer to: Enter dC330 code 11-183. Manually actuate the tri-folder entry sensor., Q11-183. The dis-
• GP 11, How to Check a Sensor. play changes.
Y N
• P/J556, BM PWB.
Go to Flag 5. Check between P/J602 pin 10 on the tri-folder control PWB and P/J563 pin
• 11A-171 HVF Power Distribution RAP. 1 on the BM PWB.
Install new components as necessary: Refer to:
• BM PWB, PL 11.166 Item 10. • P/J563, BM PWB.
• BM paper present sensor, PL 11.168 Item 5. • P/J602, Tri-folder control PWB
Enter dC330 code 11-409. Manually actuate the BM exit sensor, Figure 2. The display
changes.
Y N • BM PWB, PL 11.166 Item 10.
Go to Flag 2. Check the sensor, Q11-409. • Tri-folder control PWB, PL 11.193 Item 16.
Refer to:
• P/J556, BM PWB.
• BM PWB, PL 11.166 Item 10.
• BM exit sensor, PL 11.168 Item 17.
Enter dC330 code 11-160. Manually actuate the BM entry sensor, Q11-160, Figure 1. The dis-
play changes.
Y N
Go to Flag 3. Check sensor, Q11-160.
A B
B
BM entry sensor,
Q11-160
BM exit sensor, Q11-409

Q11-190

TF Entry sensor
Q11-183


A
11-185-171 to 11-187-171 Tri-Folder Exit Sensor and Assist Enter dC330 code 11-085. Energize the TF diverter solenoid, SOL 11-085. The solenoid
energies.
Sensor RAP Y N
Go to Flag 5 and Flag 6. Check the solenoid, SOL 11-085.
11-185-171 The lead edge is late arriving at the TF exit sensor.
Refer to:
11-186-171 The trail edge is late leaving the TF exit sensor. • GP 12, How to Check a Solenoid or Clutch.
• P/J602, P/J603, Tri-folder control PWB
11-187-171 The lead edge is late arriving at the TF assist sensor. • P/J563, BM PWB.
WARNING • TF diverter solenoid, PL 11.197 Item 16.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Tri-folder control PWB, PL 11.193 Item 16.
• BM PWB, PL 11.166 Item 10.
• Check for a jam or other obstruction in the tri-folder. Enter dC330 code 11-086. Energize the TF assist solenoid, SOL 11-086, Figure 1. The sole-
• Check the tri-folder for damage. noid energies.
Y N
Procedure Go to Flag 7 and Flag 8. Check the solenoid, SOL 11-086.
Refer to:
Figure 1, Figure 2 and Figure 3 show the location of the components.
Enter dC330 code 11-184. Manually actuate the TF assist gate sensor, Q11-184, Figure 1. • GP 12, How to Check a Solenoid or Clutch.
The display changes. • P/J563, BM PWB.
Y N • P/J602, P/J603, Tri-folder control PWB
Go to Flag 1 and Flag 2. Check the sensor, Q11-184. • 11A-171 HVF Power Distribution RAP.
Refer to:
• TF assist solenoid, PL 11.197 Item 8.
• P/J604, P/J602, Tri-folder control PWB.
• Tri-folder control PWB, PL 11.193 Item 16.
• P/J563, BM PWB.
• BM PWB, PL 11.166 Item 10.
Install new components as necessary: Enter dC330 code 11-187. Energize the TF drive clutch, SOL 11-187, Figure 1. The solenoid
• TF assist gate sensor, PL 11.197 Item 6. energies.
• Tri-folder control PWB, PL 11.193 Item 16. Y N
Go to Flag 9 and Flag 10. Check the clutch, CL 11-187.
• BM PWB, PL 11.166 Item 10.
Refer to:
Enter dC330 code 11-185. Manually actuate the TF exit sensor, Figure 2. The display • GP 12, How to Check a Solenoid or Clutch.
changes. • P/J563, BM PWB.
Y N • P/J602, P/J603, Tri-folder control PWB
Go to Flag 3 and Flag 4. Check the sensor, Q11-185. • 11A-171 HVF Power Distribution RAP.
Refer to:
• TF drive clutch, PL 11.193 Item 9.
• P/J604, P/J602, Tri-folder control PWB.
• Tri-folder control PWB, PL 11.193 Item 16.
• P/J563, BM PWB.
• BM PWB, PL 11.166 Item 10.
Install new components as necessary: Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062, Figure 3. The motor
• TF exit sensor, PL 11.197 Item 12. runs.
• Tri-folder control PWB, PL 11.193 Item 16. Y N
• BM PWB, PL 11.166 Item 10.
A B
B
Refer to:
TF Exit sensor,
• P/J557, BM PWB. Q11-086
• BM PWB, PL 11.166 Item 10.
Perform SCP 6, Final Actions.
TF Drive clutch,
CL11-184
TF Assist gate sensor,

Q11-184
TF Assist gate solenoid, TF Diverter Solenoid,

SOL11-086 SL11-085

MOT11-062



A
11-188-171, 11-189-171 HVF Nip Split RAP • 11A-171 HVF Power Distribution RAP.
11-188-171 The nip split has failed to operate.
• Nip split sensor, PL 11.153 Item 14.
11-189-171 The nip split has failed to return to the home position. • HVF control PWB, PL 11.157 Item 2.
Perform SCP 6, Final Actions.

Initial Actions
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Nip split motor, MOT11-081
• Check for a jam or other obstruction in the nip split.
• Check the nip split for damage.
Procedure
Enter dC330, code 11-081 to run the nip split motor, MOT 11-081. The nip-split mechanism
can be heard.
Y N
Nip open sensor, Nip closed sen-
Go to Flag 3. Check the motor, MOT 11-081. sor, Q11-159
Q11-170
Refer to:
• GP 10 How to Check a Motor. REAR VIEW
• Nip split motor, PL 11.153 Item 15.
Enter dC330 code 11-159. Manually actuate the Nip home sensor, Q11-159, Figure 1. The
display changes.
Y N
Refer to:
• GP 11, How to Check a Sensor. Figure 1 Component location
• Nip home sensor, PL 11.153 Item 14.
Enter dC330 code 11-170. Manually actuate the nip split sensor, Q11-170. The display
changes.
Y N
Refer to:
• P/J101, P/J102 HVF control PWB.
A


A
11-191-171, 11-193-171, 11-194-171, 11-196-171 Inserter Install new components as necessary:
• Acceleration sensor, PL 11.179 Item 11.
Paper Jam RAP
• Inserter PWB, PL 11.179.
11-191-171 The leading edge is late arriving at the PPI tab standby sensor. • HVF control PWB, PL 11.157 Item 2.
11-193-171 The trailing edge is late leaving the PPI tab standby sensor. Measure the voltage at pin 2 of P/J702 on the HVF PWB. Manually actuate the PPI standby
sensor. The voltage changes.
11-194-171 The leading edge is late arriving at the PPI pickup sensor. Y N
11-196-171 The trailing edge is late leaving the IDG pickup sensor. Refer to:
Fault code 11-191 may also be generated where a fault in the inserter causes jamming in the
IOT.
WARNING • PPI standby sensor, PL 11.156.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • HVF control PWB, PL 11.157 Item 2.
cause death or injury. Moving parts can cause injury. Enter dC330 code 11-077. Energize the inserter, CL 11-077. The clutch energies.
Y N
• Check for a jam or other obstruction in the inserter.
Go to Flag 6 and Flag 7. Check the clutch, CL 11-077.
• Check the inserter for damage. Refer to:
Procedure • P/J12, P/J5, Inserter control PWB
Figure 1. shows the location of the components. • P/J703, HCF control PWB.
Enter dC330 code 11-155. Manually actuate the Pickup sensor, Q11-155, Figure 1. The dis-
play changes.
Go to Flag 1 and Flag 2. Check the sensor, Q11-155. • Inserter clutch, PL 11.179.
Refer to: • Inserter control PWB, PL 11.179 Item 9.
• GP 11, How to Check a Sensor. • HVF control PWB, PL 11.157 Item 2.
• P/J6, P/J4, Inserter PWB.
• P/J701, HVF control PWB. Enter dC330, code 11-078 to run the inserter motor, MOT 11-078. The motor runs.
Y N
Go to Flag 8 and Flag 9. Check the motor, MOT 11-078.
Install new components as necessary: Refer to:
• Pickup sensor, PL 11.179 Item 11. • GP 10 How to Check a Motor.
• Inserter PWB, PL 11.179. • P/J701, HVF control PWB.
• HVF control PWB, PL 11.157 Item 2. • P/J4, inserter control PWB
Measure the voltage of pin 2 of P/J11. Manually actuate the acceleration sensor, Figure 1.
The voltage changes. Install new components as necessary:
Y N • Inserter motor, PL 11.181 Item 1.
Go to Flag 3 and Flag 4. Check the sensor. • Inserter control PWB, PL 11.179 Item 9.
Refer to: • HVF control PWB, PL 11.157 Item 2.
• P/J6, P/J4, Inserter PWB. Perform SCP 6, Final Actions.

Pickup Sensor
Q11-155
Paper Path Sensor

Q11-154
Acceleration sensor
Inserter clutch, Inserter motor,

CL11-077 CL11-078
PPI Standby Sensor



A
11-198-171, 11-199-171 HVF Paper Jam RAP • 11A-171 HVF Power Distribution RAP
11-198-171 A stray sheet was detected in the finisher, after a jam clearance.
11-199-171 An unexpected sheet has been detected in the finisher. • HVF Control PWB, PL 11.157 Item 2.
Enter dC330, code 11-140. Manually activate the stacker exit sensor, Q11-140, Figure 1. The
Initial Actions display changes.
WARNING Y N
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Go to Flag 4. Check the sensor, Q11-140.
customer supply while performing tasks that do not need electricity. Electricity can Refer to:
cause death or injury. Moving parts can cause injury. • GP 11 How to Check a Sensor.
• Check for a jam or other obstruction in the HVF paper path. • P/J101, HVF Control PWB
• Check the paper path for damage. • 11A-171 HVF Power Distribution RAP
Procedure • Stacker exit sensor, PL 11.156.
Figure 1. shows the location of the components. • HVF Control PWB, PL 11.157 Item 2.
Enter dC330, code 11-100. Manually activate the entry sensor, Q11-100, Figure 1. The dis-
play changes. Enter dC330, code 11-130. Manually activate the top exit sensor, Q11-130, Figure 1. The dis-
Y N play changes.
Refer to: Go to Flag 5. Check the sensor, Q11-130.
• GP 11 How to Check a Sensor. Refer to:
• P/J101, HVF Control PWB • GP 11 How to Check a Sensor.
• 11A-171 HVF Power Distribution RAP • P/J101, HVF Control PWB
Install new components as necessary: • 11A-171 HVF Power Distribution RAP
• Entry sensor, PL 11.156. Install new components as necessary:
• HVF Control PWB, PL 11.157 Item 2. • Top exit sensor, PL 11.156.
• HVF Control PWB, PL 11.157
Enter dC330, code 11-157. Manually activate the buffer position sensor, Q11-157, Figure 1.
The display changes. Enter dC330, code 11-158. Manually activate the HVF booklet exit sensor, Q11-158, Figure 1.
Y N The display changes.
Refer to: Go to Flag 6. Check the sensor, Q11-158.
• GP 11 How to Check a Sensor. Refer to:
• P/J101, HVF Control PWB • GP 11 How to Check a Sensor.
• 11A-171 HVF Power Distribution RAP • P/J101, HVF Control PWB
Install new components as necessary: • 11A-171 HVF Power Distribution RAP
• Buffer position sensor, PL 11.156. Install new components as necessary:
• HVF Control PWB, PL 11.157 Item 2. • HVF booklet exit sensor, PL 11.156
Enter dC330, code 11-164. Manually activate the buffer path sensor, Q11-164, Figure 1. The
display changes. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
Y N sary install new components.
Refer to:
A

Top exit sensor
Q11-130
Stacker sensor
Q11-140
Buffer path sensor

Q11-164
Entry sensor
Q11-100 HVF booklet exit sensor
Q11-158
Buffer position sensor
Q11-157


11-300-171, 11-302-171, 11-303-171 HVF Docking and • If necessary, install a new front door interlock switch, PL 11.145 Item 24.
Interlock RAP 11-303-171 Front Door Interlock RAP

Check the front door interlock switch, S11-303, Figure 1.
11-300-171 The finisher was detected to be undocked in the run mode.
11-302-171 The top cover interlock was detected open during a run. • Enter dC330, code 11-303 actuate the switch and check the display.
Refer to:
11-303-171 The finisher front door interlock was detected open during a run. – GP 13 How to Check a Switch.
– P/J112, HVF PWB.
Initial Actions – Figure 1, Flag 2.
WARNING • Check the wiring, GP 7.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • If necessary, install a new front door interlock switch, PL 11.145 Item 24.
Ensure the HVF is correctly docked to the machine and all interlocks are closed.
• Ensure the HVF is correctly docked to the machine and all interlocks are closed.
Procedure
• 11-303-171 Front Door Interlock RAP
Check the docking interlock switch, S11-300, Figure 1.
• Enter dC330, code 11-300, actuate the switch and check the display.
Refer to:
Check the top cover interlock switch, S11-302, Figure 1.
• Check the switch actuator is not damaged.
Refer to:
– P/J112, HVF PWB.

S11-302
Front door interlock switch,

Docking interlock switch, S11- S11-303
300


11-306-171, 11-309-171 HVF Inserter Interlock RAP
11-306-171 The PPI interlock was detected open in the run mode.
11-309 The PPI left hand door was detected open in the run mode.
Initial Actions
WARNING
Check that the inserter top cover and left hand door can be fully closed and that the interlocks
are operated. Remove any obstruction as necessary.
Procedure
• 11-306-171 Inserter Top Cover Interlock RAP
• 11-309-171 Inserter Top Left Door Interlock RAP
11-306-171 Inserter Top Cover Interlock RAP
Check the inserter top cover interlock switch, S11-306, Figure 1.
• Enter dC330, code 11-306, actuate the switch and check the display.
Inserter top left door Inter- Inserter Top Cover Interlock,
Refer to:
lock, S11-431 S11-306
– Figure 1, Flag 1 and Flag 2.
– P/J1, P/J5, P/J4, Inserter PWB.
– P/J701, P/J703, HVF Control PWB
– Inserter top cover interlock switch, PL 11.177.
11-309-171 Inserter Top Left Door Interlock RAP
Check the inserter top left door interlock switch, S11-431, Figure 1.
• Check the switch actuator is not damaged.
Refer to:
– Figure 1, Flag 3 and Flag 4.
– P/J2, P/J4, Inserter PWB.
– P/J701, HVF Control PWB
• If necessary, install a new inserter top left door interlock switch, PL 11.177 Item 8.


A
11-307-171, 11-308-171 HVF Tri-folder Interlock RAP • tri-folder PWB, PL 11.193 Item 16.
• BM PWB, PL 11.166 Item 10.
11-307-171 The Tri-folder top cover interlock was detected open during a run.
Enter dC330, code 11-394. Open the tri-folder top cover. The display changes.
11-308-171 The Tri-folder front door interlock was detected open during a run. Y N
Go to Flag 6 and Flag 7. Check the wiring and repair as necessary, REP 1.2. Check the
Initial Actions TF top cover interlock sensor, Q11-394. Refer to:
WARNING • GP 11 How to Check a Sensor.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • P/J605, tri-folder PWB.
customer supply while performing tasks that do not need electricity. Electricity can • P/J602, tri-folder PWB.
cause death or injury. Moving parts can cause injury. • P/J563, BM PWB.
Check that the tri-folder top cover and front door can be fully closed and that the interlocks are • 11A-171 HVF Power Distribution RAP.
operated. Remove any obstruction as necessary. Install new components as necessary:
• tri-folder top cover interlock sensor, Q11-394.
Procedure • tri-folder PWB, PL 11.193 Item 16.
Figure 1 shows the location of the components. The two yellow, +24V interlock LEDs on the • BM PWB, PL 11.166 Item 10.
BM PWB will extinguish if a tri-folder interlock is open.
Check that the yellow, +24V interlock LED on the BM control PWB is lit. The LED is lit. Perform SCP 6 Final Actions.
Y N
Go to Flag 1, Flag 2 and Flag 3. Check the wiring and repair as necessary, REP 1.2.
Check the TF top cover interlock switch and the TF front door interlock switch, S11-393. TF top cover interlock TF top cover sensor
switch Q11-394
Refer to:
• P/J601, tri-folder PWB.
• P/J553, BM PWB.
• P/J559, BM PWB.
• tri-folder top cover interlock switch, PL 11.197 Item 3.
• tri-folder front door interlock switch, PL 11.197 Item 2.
• tri-folder PWB, PL 11.193 Item 16.
• BM PWB, PL 11.166 Item 10.
• HVF PWB, PL 11.157.
Enter dC330, code 11-393. Open the tri-folder front door. The display changes.
Y N
Go to Flag 4 and Flag 5. Check the wiring and repair as necessary, REP 1.2. Check the
tri-folder front door interlock, S11-393. Refer to: TF front door interlock
• GP 13 How to Check a Switch. switch, S11-393
• P/J563, BM PWB.
• tri-folder front door interlock switch, PL 11.197 Item 3. Figure 1 Component location
A


11-371-171 to 11-377-171 HVF Stapler Position and Priming Y N
RAP Refer to:
11-371-171 The stapler did not move from the home position. • GP 11 How to Check a Sensor.
11-372-171 The stapler did not return to the home position. • P/J301, HVF Control PWB.
11-373-171 The stapler did not enter the mid home position. • 11A-171 HVF Power Distribution RAP.
11-374-171 The stapler did not leave the mid home position.
• Stapler home sensor, PL 11.140.
11-375-171 The stapler jaw did not enter the home position. • HVF Control PWB, PL 11.157 Item 2.
11-376-171 The stapler jaw did not leave the home position.
Enter dC330, code 11-054 to send the stapler unit to the outboard end of the machine. Enter
11-377-171 A stapler priming failure was detected. code 11-373, stapler unit mid home sensor. Manually activate the stapler unit mid home sen-
sor, Q11-373, Figure 2. The display changes.
Initial Actions
Y N
WARNING Go to Flag 4. Check the sensor, Q11-373.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Refer to:
cause death or injury. Moving parts can cause injury. • P/J301, HVF Control PWB
If stapling has failed, perform the following: • 11A-171 HVF Power Distribution RAP
• Check that the staple head unit is correctly installed.
• Stapler unit mid home sensor, PL 11.140.
• Check that the staple cartridge has staples in it and is correctly installed in the staple
head. • HVF Control PWB, PL 11.157 Item 2.
• Check that the leading staples in the staple head have been primed.
Place two sheet of paper in the stapler jaws. Raise the finisher top cover. Figure 1, lower the
• Check that the sheets of staples in the cartridge are feeding one at a time. If staples paper pusher fully down and lower the top cover. Enter dC330, code 11-050 to run the staple
sheets overlap, they will jam in the cartridge. If necessary, install a new cartridge, PL head motor, MOT 11-050. The motor runs.
11.140. Y N
Go to Flag 6. Check the wiring and repair as necessary, REP 1.2. Check the stapler gate
Procedure safety switch.
Refer to:
NOTE: The sensors Q11-364, Q11-363, Q11-360 and Q11-362 are integral to the staple head
unit and although they can be checked they are not separately spared.
Figure 1 and Figure 2 show the locations of the components. • 11A-171 HVF Power Distribution RAP.
Enter dC330, code 11-053 to run the stapler unit motor, MOT 11-053 and send it to the inboard
end of its travel. The motor runs.
Y N • Stapler gate safety switch, PL 11.140.
Go to Flag 5. Check the motor, MOT 11-053. • HVF control PWB, PL 11.157 Item 2.
Refer to: With the paper still in place, re-enter the code 11-050 to run the staple head motor, MOT
• GP 10 How to Check a Motor. 11-050. The motor runs.
• P/J801, HVF control PWB. Y N
Refer to:
• Stapler unit motor, PL 11.140.
With the stapler unit still at the inboard end, enter dC330, code 11-360, stapler home sensor. Install new components as necessary:
Manually activate the stapler home sensor, Q11-360, Figure 2. The display changes. • Stapler head unit, PL 11.140.
A B

A B C D E
If the stapler is now working satisfactorily, perform SCP 6 Final Actions. If necessary, con- Install a new staple head, PL 11.140.
tinue with this RAP.
Install a new HVF Control PWB, PL 11.157 Item 2.
Remove the stapled paper and raise the paper pusher fully upwards. Go to Flag 3. +5V is
available at T502 between pins 1 and 4, also between pin 1 and 7 on the staple head. Enter dC330, code 11-362, actuate the low staples sensor, Q11-362, by removing and install-
Y N ing the staple cartridge. The display changes.
Check the wiring between P/J T502 and P/J301. The wiring is good. Y N
Y N Go to Flag 3, check for a change in signal level at P/J301 pin 13 when Q11-362 is being
Repair the wiring, REP 1.2. actuated. The signal level changes.
Y N
Install a new HVF control PWB, PL 11.157 Item 2. Check the wiring between P/J301 pin 13 and the staple head unit. The wiring is
good.
Enter dC330, code 11-364 actuate the stapler priming sensor, Q11-364, by removing and Y N
installing the staple cartridge. The display changes. Repair the wiring REP 1.2.
Y N
Check for a change in signal level at P/J301 pin 9 when Q11-364 is being actuated. The Install a new staple head, PL 11.140.
signal level changes.
Y N Install a new HVF Control PWB, PL 11.157 Item 2.
good. The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
Y N sary install new components.
Install a new staple head, PL 11.140.
Enter dC330, code 11-363 actuate the stapler cartridge sensor, Q11-363, by removing and
installing the staple cartridge. The display changes. Paper pusher
Y N
Check for a change in signal level at P/J301 pin 10 when Q11-363 is being actuated.
The signal level changes.
Y N
Check the wiring between P/J301 pin 10 and the staple head unit. The wiring is Stapler gate safety
switch, S11-365
good.
Y N
Install a new staple head, PL 11.140.
Enter dC330, code 11-360 to monitor the staple home sensor Q11-360, stack the code 11-050
to cycle the staple head. The display changes.
Y N
Go to Flag 3, check for a change in signal level at P/J301 pin 12, while code 11-050 is
running. The signal level changes.
Y N
good.
Y N
Repair the wiring, REP 1.2. Figure 1 Component location
C D E
Stapler unit mid home sensor,
Q11-373
Stapler home sensor,

Q11-373



11-380-171 HVF Punch Unit Paper Edge Detect RAP
11-380-171 The punch unit failed to detect the edge of the paper.
Initial Actions
WARNING
Check that the paper path through the punch is clear, Figure 1. Check the punch module is
seated at the rear or the machine.
Procedure
Go to Flag 1. Check the wiring and repair as necessary, REP 1.2. Check the punch paper sen-
sor, Figure 1. Refer to:
• P/J501 HVF control PWB.
• 11A-171 HVF Power Distribution RAP. Entry Feed motor 1,
Install new components as necessary: MOT11-000
• Punch paper sensor, PL 11.153.
Punch Paper sensor
Enter dC330, code 11-000, entry feed motor 1, to check that the motor runs. The motor runs.
Y N REAR VIEW
Go to Flag 2. Check the wiring and repair as necessary, REP 1.2. Check entry feed motor
1, MOT11-000. Refer to:
• P/J102 HVF control PWB
• Entry Feed motor, MOT11-000, PL 11.150.


11-392-171 to 11-395-171 HVF Front Tamper Tray RAP Y N
Go to Flag 3. Check the wiring and repair as necessary, REP 1.2. Check the front tamper
11-392-171 The front tamper tray did not move from the home position. away sensor, Q11-174. Refer to:
11-393-171 The front tamper tray did not return to the home position. • P/J901 HVF control PWB.
11-394-171 The front tamper tray did not enter the away position.
11-395-171 The front tamper tray did not move from the away position. • Front tamper away sensor, Q11-174, PL 11.153.
Initial Actions
WARNING
• Check for damage or obstructions that would prevent the front tamper tray from operating
correctly.
Procedure
Enter dC330, code 11-003 to move the tamper inboard, and enter 11-005 to move the tamper
outboard. The tamper moves.
Y N
• P/J902 HVF PWB.
• Front tamper motor, MOT11-003, PL 11.153 Item 6.
Front tamper home Front tamper away Front Tamper Motor,
Stack the dC330 code 11-310, front tamper home sensor. Move the motor using its control sensor, Q11-310 sensor, Q11-174 MOT 11-003
code 11-003 or 11-005. The display changes.
Y N
• Front tamper home sensor, Q11-310, PL 11.153.
Stack the dC330 code 11-174, front tamper away sensor. Move the motor using its control code
11-003 or 11-005. The display changes.


A
11-396-171 to 11-399-171 HVF Rear Tamper Tray RAP • GP 11 How to check a sensor.
11-396-171 The rear tamper tray did not move from the home position. • 11A-171 HVF Power Distribution RAP.
11-397-171 The rear tamper tray did not return to the home position. Install new components as necessary:
• Rear tamper away sensor, Q11319, PL 11.140.
11-398-171 The rear tamper tray did not move from the away position.
11-399-171 The rear tamper tray did not return to the away position.
Initial Actions
WARNING
• Check for damage or obstructions that would prevent the rear tamper tray from operating
correctly.
• Check that the drive belt is securely in position. Figure 1.
Procedure
Enter the dC330 code, 11-006, move rear tamper inboard. The tamper moves.
Y N
Go to Flag 1. Check the wiring and repair as necessary, REP 1.2. Check the rear tamper
• GP 10 How to Check a Motor. Rear tamper
Rear tamper motor, Rear tamper
• P/J801 HVF control PWB. MOT11-004 away sensor, home sensor,
Q11-319 Q11-311
• Rear tamper motor, MOT11-004, PL 11.140.
Stack the dC330 code, 11-311, rear tamper home sensor. Move the tamper motor using the
code 11-006, move motor inboard. The display changes.
Y N
Go to Flag 2. Check the wiring and repair as necessary, REP 1.2. Check the rear tamper
• Rear tamper home sensor, Q11-311, PL 11.140.
Enter the dC330 code, 11-319, rear tamper away sensor. Actuate the rear tamper away sensor,
using a piece of paper inserted from the rear of the machine. The display changes.
Y N
Go to Flag 3. Check the wiring and repair as necessary, REP 1.2. Check the rear tamper Figure 1 Component location
away sensor, Q11-319. Refer to:
A

A B
11-403-171, 11-413-171, 11-414-171 HVF BM Staple Head 2 Go to Flag 2, check the BM SH2 home switch, S11-413.
Refer to:
and Stapler Module RAP • GP 13, How to Check a Switch.
11-403-171 The booklet maker staple head 2 motor has failed to move. • P/J551, BM PWB.
• 11A-171 HVF BM Power Distribution RAP.
11-413-171 The booklet maker staple head 2 is not detected in the home position.
11-414-171 The booklet maker stapler module is not detected in the home (staple head closed) • BM staple head 2, PL 11.168 Item 11.
position during hard / soft initialize, or at set boundary. • BM PWB, PL 11.166 Item 10.
Initial Actions The fault may be intermittent, check for damaged wiring or bad connectors, REP 1.2. If neces-
WARNING • BM staple head carrier closed sensor, PL 11.168 Item 18.
cause death or injury. Moving parts can cause injury. • BM PWB, PL 11.166 Item 10.
cycling.
overlap, they will jam in the cartridge. If necessary, install a new staple cartridge, PL
11.168 Item 8.
Procedure
Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421. Open
and close the staple head carrier. The display changes.
Y N
Go to Flag 1, check the staple head carrier closed sensor, Q11-421.
Refer to:
• P/J552, BM PWB.
• BM staple head carrier closed sensor, PL 11.168.
• BM PWB, PL 11.166 Item 10. Staple head carrier closed
sensor, Q11-421
Y N BM staple head 2
Y N
Go to Flag 3 and check the wiring and connectors between P/J560 and PJ586. The
wiring and connectors are good. Figure 1 Component location
Y N
A B

11-415-171 HVF BM Crease Roll Gate Home RAP
11-415-171 The crease roll gate is not at the home position.
Initial Actions
WARNING
BM crease roll gate home sensor,
cause death or injury. Moving parts can cause injury. Q11-415
• Check for a jam or other obstruction that can prevent the crease roll gate mechanism from
moving.
• Check the following parts for damage:
– Crease roll gate rack gears, PL 11.167 Item 8.
– Crease roll gate racks, PL 11.167 Item 14.
BM crease roll gate motor,
MOT 11-401
Procedure
Enter dC330 code 11-415. Actuate the BM crease roll gate home sensor, Q11-415. The dis-
play changes.
Y N
Go to Flag 1, check the BM crease roll gate home sensor, Q11-415.
Refer to:
• P/J552, BM PWB.
• BM PWB, PL 11.166 Item 10.
• BM crease roll gate home sensor PL 11.166 Item 9. Figure 1 Component location
Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor
runs.
Y N
Go to Flag 2 and Flag 3, check the BM crease roll gate motor, MOT 11-401.
Refer to:
• P/J555, BM PWB.
• BM PWB, PL 11.166 Item 10.


11-417-171, 11-418-171 HVF BM Flapper RAP
11-417-171 The booklet maker flapper did not return to the home position.
11-418-171 The booklet maker flapper did not move from the home position.
Initial Actions
WARNING
Check for damage or obstructions that would prevent the BM flapper from rotating.
Procedure
NOTE: All HVF BM interlocks must be made to supply +24V to the motors.
Enter dC330, code 11-390 to check the BM flapper motor, MOT11-390, Figure 1. The BM
flapper rotates.
Y N
Refer to:
• P/J560, BM PWB.
• 11A-171, HVF BM Power Distribution RAP.
• BM flapper motor, PL 11.161 Item 28.
• BM PWB, PL 11.166 Item 10.
Flapper home
BM Flapper motor,
Enter dC330, code 11-391. Actuate the flapper home sensor, Q11-391. The display changes. sensor, Q11-391.
MOT11-390.
Y N
Refer to:
• P/J551, BM PWB.
• Flapper home sensor, PL 11.161 Item 12.
• BM PWB, PL 11.166 Item 10. Figure 1 Component location


A
11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module Exit the diagnostics mode, selecting the Re-boot option. This returns the ejector module to the
home position.
RAP Enter the dC330 code, 11-322, ejector out sensor.
Stack the dC330 code, 11-053 to move the stapler unit inboard, and observe the display. The
11-450-171 The ejector module motor has stalled
display changes.
11-456-171 The ejector module did not return to the home position. Y N
Go to Flag 3. Check the wiring and repair as necessary, REP 1.2. Check the ejector unit
11-457-171 The ejector module did not move from the home position. out sensor, Q11-322. Refer to:
11-458-171 The ejector module did not return to the out position. • P/J401 HVF control PWB.
11-459-171 The ejector module did not move from the out position. Install new components as necessary:
• Ejector unit out sensor, Q11-322, PL 11.140.
Initial Actions • HVF control PWB, PL 11.157 Item 2.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Exit the diagnostics mode, selecting the Re-boot option. This returns the ejector module to the
customer supply while performing tasks that do not need electricity. Electricity can home position.
cause death or injury. Moving parts can cause injury. Enter the dC330 code 11-177, ejector motor encoder.
Check for damage or obstructions that would prevent the ejector module from operating cor- Stack the dC330 code, 11-053 to move the stapler unit inboard, and observe the display. The
rectly. display changes condition for a few seconds.
Y N
Go to Flag 4. Check the wiring and repair as necessary, REP 1.2. Check the ejector motor
Procedure encoder, Q11-177. Refer to:
Figure 1 shows the location of the components. • GP 10 How to Check a Motor.
Enter the dC330 code 11-320, ejector home sensor. • P/J401 HVF control PWB.
Stack the dC330 code 11-053 to move the stapler unit inboard, and observe the display. This
action moves the stapler unit inboard, and moves the ejector module to the out position. The
display changes. Install new components as necessary:
Y N • Ejector motor encoder, Q11-177, PL 11.140.
The ejector module moved to the out position. • HVF control PWB, PL 11.157 Item 2.
Y N
Go to Flag 2. Check the wiring and repair as necessary, REP 1.2. Check the ejector Perform SCP 6 Final Actions.
unit motor, MOT11-020. Refer to:
• P/J801 HVF PWB.
• Ejector unit motor, MOT11-023, PL 11.140.
Go to Flag 1. Check the wiring and repair as necessary, REP 1.2. Check the ejector home
sensor, Q11-320. Refer to:
• Ejector home sensor, Q11-320, PL 11.140.
A
Ejector Unit Motor,
MOT11-023.
Ejector Motor
Encoder Sen- Ejector Home Sen- Ejector Out Sensor,
sor, MOT11-390. sor, Q11-320. Q11-322.

WorkCentre 5687 Family 2-621 11-450-171, 11-456-171 to 11-459-171

A B
11-451-171 to 11-455-171 HVF Ejector Roll & Lower Paddle • 11A-171 HVF Power Distribution RAP.
RAP
• Ejector roll motor, MOT 11-088, PL 11.140.
11-451-171 The ejector roll motor has stalled. • HVF control PWB, PL 11.157.
11-452-171 The ejector roll did not return to the home position. Go to Flag 3. Check the wiring and repair as necessary, REP 1.2. Check the ejector plate
encoder sensor, Q11-178. Refer to:
11-453-171 The ejector roll did not move from the home position. • GP 11 How to Check a Sensor.
11-454-171 The lower paddle has failed to return to the home position.
11-455-171 The lower paddle has failed to move from the home position. Install new components as necessary:
• Ejector plate encoder sensor, Q11-178, PL 11.140.
WARNING
Measure the voltage at P/J401, pin B4. Figure 3, Rotate the lower paddle upwards and
inwards for one full rotation. The voltage changes from a logic high to a low, and then
back to high.
Y N
Check for any damage or obstructions that would prevent the ejector roll and lower paddle from Go to Flag 4. Check the wiring and repair as necessary, REP 1.2. Check the ejector lower
operating correctly. paddle switch, S11-180. Refer to:
Procedure • P/J401 HVF control PWB.
Figure 1, Figure 2 and Figure 3 show the component locations. • 11A-171, HVF Power Distribution RAP.
Enter dC330 code, 11-032 to take the bin 1 stacker tray down. Install new components as necessary:
Enter dC330 code 11-053, staple unit 1 forward. This moves the ejector module to the out posi-
• Ejector lower paddle switch, Q11-180, PL 11.140.
tion.
Enter dC330 code 11-179, ejector plate home sensor. Manually turn the ejector belts a few • HVF control PWB, PL 11.157 Item 2.
centimetres. The display changes.
Y N Measure the voltage at P/J401, pin B12. Actuate the ejector paper present sensor by placing a
Go to Flag 1. Check the wiring and repair as necessary, REP 1.2. Check the ejector plate sheet of paper on the ejector module. The voltage changes.
home sensor, Q11-179. Refer to: Y N
• GP 11 How to Check a Sensor. Go to Flag 5. Check the wiring and repair as necessary, REP 1.2. Check the ejector paper
present sensor. Refer to:
• 11A-171, HVF Power Distribution RAP.
• Ejector plate home sensor, Q11-179, PL 11.140.
• Ejector paper present sensor, PL 11.140.
Enter the dC330 code 11-178, ejector plater encoder sensor. Enter the code, 11-088 to rotate • HVF control PWB, PL 11.157 Item 2.
the ejector roll motor one cycle of the ejector plates in the forward direction. The display
changes. Perform SCP 6 Final Actions.
Y N
The ejector roll motor turned.
Y N
Go to Flag 2. Check the wiring and repair as necessary, REP 1.2. Check the ejector
roll motor, MOT 11-088. Refer to:
• P/J801 on the HVF PWB.
A B

Ejector roll motor
MOT11-088
Ejector lower
paddle home
switch, S11-180
Ejector roll encoder Ejector roll home

sensor Q11-178 sensor Q11-179
RIGHT UNDER-SIDE VIEW OF EJECTOR

Rotate paddle 1 Ejector paper
complete turn present sensor


A B
11-460-171 to 11-462-171 HVF Bin 1 Position RAP • GP 13 How to Check a Switch.
• P/J602 HVF PWB.
11-460-171 Bin 1 motor has stalled. • 11A-171, HVF BM Power Distribution RAP.
11-462-171 Bin 1 did not actuate the bin 1 home sensor during stacking.
• Bin 1 lower limit switch, S11-335, PL 11.135 Item 17.
11-463-171 Bin 1 did not leave the bin 1 home sensor during stacking. • HVF PWB, PL 11.157 Item 2.
Initial Actions Go to Flag 1. Check the wiring and repair as necessary, REP 1.2. Check the bin 1 eleva-
tor motor, 11-030. Refer to:
• Check that bin1 is not damaged and there are no obstructions that would prevent bin 1
from moving.
• Press the pause to unload button to lower bin 1. Press again the pause to unload button
to raise bin 1. • 11A-171, HVF BM Power Distribution RAP.
Procedure • Bin 1 elevator motor MOT11-030, PL 11.135 Item 10.
WARNING • HVF control PWB, PL 11.157 Item 2.
Enter the dC330 code, 11-182, bin 1 encoder sensor. Turn the bin 1 encoder wheel. The dis-
play changes.
Y N
NOTE: The bin 1 90% full sensor, Q11-331, and the bin 1 lower limit switch are mounted on the Go to Flag 2. Check the wiring and repair as necessary. Check the bin 1 encoder sensor,
same bracket. This bracket can be in either of two positions. It is in the upper position, only Q11-182. Refer to:
when a tri-folder module is installed. • GP 11 How to Check a Sensor.
NOTE: The bin 1 home sensor controls the height of the tray during normal use. The sensor is
in two parts: the transmitter at the rear of the tray and the receiver at the front of the tray. Only • 11A-171, HVF BM Power Distribution RAP.
the LED of the rear sensor is used and only the light sensitive transistor of the front sensor is Install new components as necessary:
used. Refer to Flag 3 and Flag 4. • Bin 1 encoder sensor, Q11-182, PL 11.135.
Figure 1 shows the location of the components. • HVF control PWB, PL 11.157 Item 2.
Place about one centimetre thickness of paper on the bin 1 tray. Switch OFF the machine, then
switch ON the machine. The bin 1 tray moves during initialization. Enter the dC330 code 11-332, bin 1 home sensor. Remove the paper from the tray. Actuate the
Y N sensor by breaking the light beam from the rear sensor to the front sensor. The display
If the tray is not at the upper limit, enter the dC330 code 11-334, bin 1 upper limit switch. changes.
Manually actuate the switch. The display changes. Y N
Y N Go to Flag 3 and Flag 4. Check the wiring and repair as necessary. Check the two parts of
Go to Flag 5. Check the wiring and repair as necessary, REP 1.2. Check the bin 1 the bin 1 home sensor, Q11-332. Refer to:
upper limit switch, S11-334. Refer to: • GP 11 How to Check a Sensor.
• GP 13 How to Check a Switch. • P/J601 and P/J901 HVF control PWB.
• P/J602 HVF PWB. • 11A-171, HVF BM Power Distribution RAP.
• 11A-171, HVF BM Power Distribution RAP. Install new components as necessary:
Install new components as necessary: • Bin 1 home sensor, Q11-332 transmitter, or receiver, as necessary, PL 11.140 Items
• Bin 1 upper limit switch, S11-334, PL 11.135 Item 7. 16 and 20.
• HVF PWB, PL 11.157 Item 2. • HVF control PWB, PL 11.157 Item 2.
If the tray is not at the lower limit, enter the dC330 code 11-335, bin 1 lower limit switch. Enter the dC330 code 11-331, bin 1 90% full sensor. Actuate the sensor using a piece of
Manually actuate the switch. The display changes. paper. The display changes.
Y N Y N
Go to Flag 6. Check the wiring and repair as necessary, REP 1.2. Check the bin 1 Go to Flag 7. Check the wiring and repair as necessary. Check the bin 1 90% full sensor,
lower limit switch, S11-335. Refer to: Q11-331. Refer to:
A B C

C
• Bin1 90% full sensor, Q11-331, PL 11.135 Item 3.
Lower the bin 1 tray by pressing the PTU switch, or by entering the dC330 code 11-032, bin1
elevator motor down. Enter the dC330 code 11-196, bin 1 rear wall sensor. Actuate the bin 1 Bin 1 encoder
sensor, Q11-182 Bin 1 lift
rear wall sensor using a sheet of paper. The display changes. motor,
Y N Bin 1 rear wall sensor, MOT11-030
Q11-196
Go to Flag 8.Check the wiring and repair as necessary, REP 1.2. Check the bin 1 rear
wall sensor, Q11-196. Refer to:
• Bin 1 rear wall sensor, Q11-196, PL 11.140 Item 17.
Bin 1 home sensor,
(receiver) Q11-332
Bin 1 home sensor,

(transmitter)
Bin 1 upper limit

switch, S11-334
Bin 1 90% full sensor, Q11-331
Bin 1 lower limit

switch, S11-335



A B
11-463-171, 11-464-171 HVF BM +24V Failure RAP The +24V supply are good. Go to SCP 6 Final actions.
11-463-171 The booklet maker control PWB has failed to detect +24V at the input from the The +24V supply are good. Go to SCP 6 Final actions.
HVF.
11-464-171 The booklet maker control PWB has detected an internal +24V failure, such as
over current, short circuit or under voltage.
Initial Actions
• Ensure the HVF BM is correctly docked to the machine and all interlocks are closed.
Procedure
WARNING
Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset.
Y N
Go to Flag 1. ACL is available at PJ22 on the LVPS and base module between pins 1
and 2.
Y N
Y N
Figure 1. +24V is available at T001 on the HVF power supply between pins 1
and 5.
Y N
Install a new HVF power supply module, PL 11.157 Item 1.
Check the connectors and harness between T001 and PJ111. Repair the harness as
necessary, REP 1.2.
Go to Flag 3. +24V is available at P/J111 between pins 1 and 4, between pins 2 and 5
and between pins 3 and 6.
Y N
Y N
+24V is available at P/J131 between pins 1 and 2.
Y N
Install a new HVF PWB, PL 11.157.
ness as necessary, REP 1.2. Tri-folder unit
If a inserter is installed, go to P/J703. +24V is available between P/J703 pin 1 and P/

J111 pin 1.
Y N
Go to 11-306-171, 11-309-171 HVF Inserter Interlock RAP HVF power
supply module
Go to Flag 5. +24V is available at P/J601 between pins 1 and pin 4. HVF PWB
Y N BM PWB
Install a new BM PWB, PL 11.166 Item 10.
Go to the 11-300-171, 11-302-171, 11-303-171 Docking and Interlocks RAP.
A B


A
11-465-171 to 11-468-171 Paddle Unit Position RAP • HVF control PWB, PL 11.157 Item 2.
11-465-171 The paddle unit has failed to return to the upper position. Enter dC330, code 11-195 paddle unit lower sensor, Q11-195. Select code 11-195 and press
Start. Select code 11-027 and press Start. The sensor status changes.
11-466-171 The paddle unit has failed to move from the upper position. Y N
11-467-171 The paddle unit has failed to return to the lower position. Refer to:
11-468-171 The paddle unit has failed to move from the lower position.
Initial Actions
Check for damage or obstructions that would prevent the paddle unit from operating correctly.
• Paddle unit lower sensor, PL 11.145.
Procedure
WARNING Perform SCP 6 Final Actions.
NOTE: All HVF BM interlocks must be made to supply +24V to the motors.
Enter dC330, code 11-027 paddle unit motor, MOT11-027, Figure 1. Select code 11-027 and
press Start. The motor runs.
Y N
Refer to:
• Paddle unit motor, PL 11.150.
Enter dC330, code 11-027 to check the paddle unit motor, MOT11-027, Figure 1. The paddle
unit moves.
Y N
Check the drive gears on the paddle unit. Install new components as necessary. PL
11.145 Item 2.
Enter dC330, code 11-194 paddle unit upper sensor, Q11-194. Select code 11-194 and press
Start. Select code 11-027 and press Start. The sensor status changes.
Y N
Refer to:
• Paddle unit upper sensor, PL 11.145.
A

Paddle Unit Upper Paddle Unit Lower
Sensor, Q11-194. Sensor, Q11-195.
Paddle Unit Motor,

MOT11-027


A
11-473-171 to 11-478-171 Support Finger Position RAP Enter the dC330 code 11-193, support finger out sensor, Q11-193 and continue turning the
gear wheel. When the support fingers have extended by about 105 mm, the support finger out
11-473-171 The support finger has failed to return to the initial position. sensor changes state. The display changes from High to Low.
Y N
11-474-171 The support finger has failed to move from the initial position. Go to Flag 3 and check the support finger out sensor, Q11-193. Refer to:
11-475-171 The support finger has failed to return to the home position. • P/J402, HVF control PWB.
11-476-171 The support finger has failed to move from the home position.
11-477-171 The support finger has failed to return to the out position. • Support finger out sensor, Q11-193, PL 11.140.
11-478-171 The support finger has failed to move from the out position.
Make several small sets of prints and observe that the support fingers are extended between
Procedure each set. The support fingers are extended.
Y N
WARNING Remove the HVF top cover and rear cover, REP 11.1-171. Enter the dC330 code 11-172,
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the support finger motor encoder. Figure 1. Manually turn the support motor encoder disc.
customer supply while performing tasks that do not need electricity. Electricity can The encoder sensor changes state.
cause death or injury. Moving parts can cause injury. Y N
NOTE: When extending the fingers manually, to check the sensors, the home sensor operates Go to Flag 4 and check the support finger motor encoder sensor, Q11-172. Refer to:
first, followed by the init sensor. The away sensor operates when the fingers are fully extended. • GP 11 How to Check a Sensor.
Figure 1 shows the component locations.
Enter dC330 code 11-192, support finger home sensor. Note the position of the support fingers
at rest. Using a screwdriver, or with a finger, turn the gear wheel shown in Figure 1, down- Install new components as necessary:
wards. The support fingers extend to the right as the gear is turned. When the support fingers • Support finger motor encoder sensor, Q11-172, PL 11.140.
have extended by about six millimetres, the support finger home sensor changes state. The • HVF control PWB, PL 11.157 Item 2.
display changes from High to Low.
Y N Go to Flag 5 and check the wiring and repair as necessary, REP 1.2. Install new compo-
Go to Flag 1 and check the support finger home sensor, Q11-192. Refer to: nents as necessary:
• GP 11 How to Check a Sensor. • Support finger motor, PL 11.140 Item 9.
• P/J402, HVF control PWB. • HVF control PWB, PL 11.157 Item 2.
• Support finger home sensor, Q11-192, PL 11.140.

Enter the dC330 code 11-191 and continue turning the gear wheel. When the support fingers
have extended by about 25 mm, the support finger init sensor changes state. The display
changes from High to Low.
Y N
Go to Flag 2 and check the support finger init sensor, Q11-191. Refer to:
• Support finger init sensor, Q11-191, PL 11.140.
A
Support Finger Home Sensor, Q11-192. Support Finger Out
Sensor, Q11-193
Gear wheel
Support Finger Init Support Finger Motor Support Finger

Sensor, Q11-191. Motor Encoder Sen-
sor.



A
11-479-171 HVF PPI Paper Length Fault RAP • P/J4, inserter control PWB.
11-479-171 A shorter than expected sheet has been fed from the PPI, (Post Print Inserter).
Initial Actions
• Pickup sensor, Q11-154, PL 11.179 Item 11.
Check that the inserter paper path is clear of obstructions and the sensors are clean.
• Inserter control PWB, PL 11.179 Item 9.
Procedure
WARNING Enter the dC330 code 11-154, inserter paper path sensor. Operate the sensor using a sheet of
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the paper. The sensor display changes state.
customer supply while performing tasks that do not need electricity. Electricity can Y N
cause death or injury. Moving parts can cause injury. Go to Flag 7 and Flag 8 and check the inserter paper path sensor, Q11-154. Refer to:
Figure 1 shows the component locations. • GP 11 How to Check a Sensor.
Enter the dC330 code 11-150, inserter paper length 1 sensor. Operate the sensor using a • P/J6, inserter control PWB.
sheet of paper. The sensor display changes state. • P/J4, inserter control PWB.
Y N • P/J701, HVF control PWB.
Go to Flag 1 and Flag 2 and check the inserter paper length 1 sensor, Q11-150. Refer to:
• P/J6, inserter control PWB.
• Inserter paper path sensor Q11-154, PL 11.175 Item 10.
Install new components as necessary: Enter the dC330 code 11-077, to energize the inserter clutch. The inserter clutch is ener-
• Inserter paper length 1 sensor, Q11-150, PL 11.175 Item 12. gised.
• Inserter control PWB, PL 11.179 Item 9. Y N
• HVF control PWB, PL 11.157 Item 2. Go to Flag 9 and Flag 10 and check the inserter clutch, CL11-077. Refer to:
Enter the dC330 code 11-151, inserter paper length 2 sensor. Operate the sensor using a • P/J703, HVF control PWB.
sheet of paper. The sensor display changes state. • P/J4, inserter control PWB.
Y N • P/J12, inserter control PWB.
Go to Flag 3 and Flag 4 and check the inserter paper length 2 sensor, Q11-151. Refer to:
• Inserter clutch, CL077, PL 11.179 Item 3.
Install new components as necessary: Enter the dC330 code 11-078, to run the inserter motor. The inserter motor runs.
• Inserter paper length 2 sensor, Q11-151, PL 11.175 Item 12. Y N
• Inserter control PWB, PL 11.179 Item 9. Go to Flag 11 and Flag 12 and check the inserter motor, MOT11-078. Refer to:
• HVF control PWB, PL 11.157 Item 2. • GP 10 How to Check a Motor.
Enter the dC330 code 11-155, inserter pick up sensor. Operate the sensor using a sheet of • P/J4, inserter control PWB.
paper. The sensor display changes state. • P/J12, inserter control PWB.
Y N
Go to Flag 5 and Flag 6 and check the paper path, Q11-154. Refer to:
• GP 11 How to Check a Sensor. Install new components as necessary:
• P/J6, inserter control PWB. • Inserter motor, MOT078, PL 11.181 Item 1.
A B
B
Inserter paper length 1

sensor, Q11-150
Inserter paper length 2
sensor, Q11-151 Pickup Sensor
Q11-155
Paper Path Sen-

sor Q11-154
Inserter clutch,
CL11-077
Inserter motor,
MOT11-078



A
11A-171 HVF Power Distribution RAP Y N
Go to the 11-300-171, 11-302-171, 11-303-171 Docking and Interlocks RAP.
The HVF has an integral power supply providing +24V and +5V supplies to the HVF PWB and
HVF BM PWB. The AC power for the HVF power supply comes from the LVPS and base mod- Go to Flag 4. +5V is available at P/J559 between pins 4 and 5.
ule of the machine.
Y N
CAUTION
Y N
Do not connect the HVF power cord directly to the AC wall outlet. The HVF cannot operate Install a new HVF PWB, PL 11.157
without the machine. The machine controls the distribution of electricity to the HVF/HVF BM for
correct power on and power off sequencing. Check the connectors and harness between P/J132 and P/J559. Repair the har-
Initial Actions ness as necessary.
• Ensure the HVF/HVF BM is correctly docked to the machine and all interlocks are closed.
Y N
Procedure Y N
WARNING Install a new HVF PWB, PL 11.157.
Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset. ness as necessary, REP 1.2.
Y N
Go to Flag 2. +5V is available at P/J113 between pins 1 and 2. If a inserter is installed, go to P/J703. +24V is available between P/J703 pin 1 and P/
Y N J111 pin 1.
Figure 1. +5V is available at T001 on the HVF power supply module between Y N
pins 4 and 8. Go to 11-306-171, 11-309-171 HVF Inserter Interlock RAP
Y N
Go to Flag 1. ACL is available at PJ22 on the LVPS and base module Go to Flag 5. +5V is available at P/J601 between pins 3 and 4.
between pins 1 and 2. Y N
Y N +5V is available at P/J553 between pins 3 and 4.
Go to the 01C AC Power RAP and check the AC output voltages. Y N
Install a new HVF PWB, PL 11.157.
Install a new HVF power supply module, PL 11.157 Item 1.
Disconnect P/J113. Go to Flag 2, +5V is available at the harness end of P/J113 ness as necessary, REP 1.2.
Y N Go to Flag 5. +24V is available at P/J601 between pins 1 and pin 4.
Check the connectors and harness between T001 and P/J113. Repair the har- Y N
ness as necessary, REP 1.2. Install a new BM PWB, PL 11.166 Item 10.
Install a new HVF PWB, PL 11.157 Item 2. Go to Flag 6 +24V is available at P/J601 between pins 4 and 6.
Y N
Go to Flag 2. +24V is available at P/J111 between pins 1 and 4. Go to the 11-300-171, 11-302-171, 11-303-171 Docking and Interlocks RAP.
Y N
+24V is available at T001 between pins 1 and 5. The +24V and +5V supplies are good. Go to SCP 6 Final actions.
Y N
Install a new HVF power supply module, PL 11.157 Item 1 The +24V and +5V supplies are good. Go to SCP 6 Final actions.
Check the connectors and harness between T001 and PJ111. Repair the harness as
necessary, REP 1.2.
Go to Flag 3. +24V is available at P/J111 between pins 1 and 4, between pins 2 and 5
and between pins 3 and 6.
A
Tri-folder unit
HVF power
supply module
HVF PWB
BM PWB


11B-171 HVF BM to Machine Communications Interface
and BM Present RAP
A communication fault exists between the HVF BM and the machine.
Procedure
WARNING
Figure 1 shows the communications between the booklet maker and the HVF control PWB. For
communications between the HVF control PWB and the machine, go to the 03-360, 03-408 to
03-410, 03-418 IOT to Output Device Error RAP.
The pulses on the connections at Flag 1 cannot be measured, but may be detected using a
meter that can record maximum and minimum voltage levels, or by using an AC voltage range.
Check the wiring and repair as necessary, REP 1.2. Refer to:

• P/J562, Booklet maker PWB.
If necessary, install new components:
• Booklet maker PWB, PL 11.166 Item 10.
If the machine indicates that the booklet maker is not present, check that P/J133, pin 6 is held
at zero. If necessary, repair the wiring, REP 1.2 or install a new HVF control PWB, PL 11.157.

WorkCentre 5687 Family 2-647 11B-171
A
11C-171 HVF BM Bin 2 Failure RAP • BM PWB, PL 11.166 Item 10.
Bin 2 fails to remove the finished booklets from the exit area of the booklet maker.
sary install new conveyor belts, PL 11.169 Item 1.
Initial Actions
WARNING
Check for a jam or any other obstruction that could prevent the conveyor belt mechanism from
moving.
Procedure
Enter dC330 code 11-389. Actuate the BM bin 2 90% full sensor, Q11-389, Figure 1. The dis-
play changes.
Y N
If a tri-folder is installed, go to Flag 4. Check the connection at PJ583 on the tri-folder.
The connection are good.
Y N
Check the connectors and harness at the tri-folder. Repair the harness as neces-
sary, REP 1.2.

Refer to:
BM bin 2 90% full
• P/J556, BM PWB.
sensor Q11-389 BM conveyor belts drive
• 11A-171 HVF BM Power Distribution RAP. motor, MOT11-402
• BM PWB, PL 11.166 Item 10.
• BM bin 2 90% full sensor PL 11.169 Item 5.
NOTE: The BM conveyor belts drive motor stops after 10 seconds. Figure 1 Component location
Enter dC330, code 11-402 to run the BM conveyor belts drive motor, MOT11-402. MOT11-402
runs.
Y N
If a tri-folder is installed, go to Flag 5. Check the connection at PJ583 on the tri-folder.
The connection are good.
Y N
Check the connectors and harness at the tri-folder. Repair the harness as neces-
sary, REP 1.2.
Go to Flag 3 or Flag 2. Check MOT 11-402.

Refer to:
• P/J555, BM PWB.
• BM conveyor belts drive motor, PL 11.169 Item 4.
A

11D-171 Booklet Quality RAP • Booklet Compiler is Not Correct
• Skewed Booklet Crease.
Use this RAP to identify and correct the causes of poor booklet quality in the HVF BM.
• Booklet Crease is Off Centre.
The following booklet quality problems are covered in this RAP: • Booklet Staple Position is Not On The Fold.
• The alignment of the top and bottom edges of the booklet are not within specification. • The Booklet is Not Sufficiently Creased.
• The alignment of the open side edges of the booklet are not within specification. Top and Bottom Edge Alignment
• The booklet staples are badly formed. Figure 1, open out the booklet at the centre page and press it onto a flat surface. Measure the
• The booklet compiling is not correct (page order is wrong). mis-alignment of the top and bottom edges of the booklet.
• The booklet crease is skewed greater than the specification.
• The booklet crease is off-centre, greater than the specification.
• The booklet staple position is not within the specification.
• The booklet is not sufficiently creased.
Initial Actions
• Check that the paper loaded in the paper trays matches the paper size displayed on the
UI, refer to 07D Tray 1 and 2 Wrong Size Paper RAP.
• Ensure that the paper being fed to the BM conforms to the specification, GP 20 Paper and
Media Size Specification.
• Ensure that the booklets being produced do not exceed the maximum contents given in
Table 1.
Table 1 Booklet contents

Maximum Maximum
Maximum number of number of
number of booklet unstapled
Media Paper weight sheets pages sheets
Plain paper 60 to 80gsm (16 to 21lb bond) 15 60 5
Plain paper 60 to 80 gsm (16 to 21lb bond) 14 including 56 - Measure the total scatter
with heavy- with 160 gsm (43lb bond) cover 1 cover
weight cover
• Check the machine and HVF BM paper paths for any obstruction that could cause mis-
alignment of the paper fed to the BM compiling area. Figure 1 Top and bottom alignment
Procedure Table 2 Top and bottom edge alignment

Produce three 4 sheet / 16 page booklets, using 80gsm (20lb) paper. Paper size and weight Paper weight 95% of booklets 99.7% of booklets
must conform the specification in GP 20 Paper and Media Size Specification.
Examine the booklets for defects. Refer to the following: All other BM approved weights in GP 20 2mm 3mm
• Top and Bottom Edge Alignment.
• Open Side Edge Alignment.
• Badly Formed Booklet Staples

If the top and bottom edge alignment does not conform to the specification in Table 2, check
the operation of the BM tampers, refer to the 11-066-171, 11-384-171 HVF BM Tamper Failure
RAP. If the tampers are operating correctly, go to ADJ 11.5-171 Booklet Tamping and check the
Measure the total scatter
tampers are correctly adjusted.
If the booklet skew does not conform to the specification in Table 4. Perform the following:
• Check the operation of the BM stack hold solenoids, refer to 11-065-171, 11-383-171 HVF
Booklet Back Stop failure RAP.
• If the stack hold solenoids are operating correctly, check for contamination or debris in the
compiling area of the BM that could cause the mis-alignment.
• Perform ADJ 11.4-171 Crease Blade Position.
Open Side Edge Alignment
mis-alignment of the open side edges of the booklet.
Figure 2 Open side edge alignment
Table 3 Open side edge alignment

Paper weight 95% of booklets 99.7% of booklets
All other BM approved weights in GP 20 2mm 3mm
If the open side edge alignment does not conform to the specification in Table 3, check the
operation of the BM stack hold solenoids, refer to the 11-065-171, 11-383-171 HVF Booklet
Back Stop Failure RAP. If the stack hold solenoids are operating correctly, check carefully for
any contamination or debris in the compiling area of the BM, that could cause the mis-align-
ment.
Badly Formed Booklet Staples

If the booklet staples are not formed correctly, perform ADJ 11.3-171 Staple Anvil Alignment.
Booklet Compiler is Not Correct

If the page order of the booklets is not correct, perform ADJ 11.6-171 Booklet Compiling Posi-
tion.

Skewed Booklet Crease If the booklet skew does not conform to the specification in Table 4, check the operation of the
BM stack hold solenoids, refer to the 11-065-171, 11-383-171 HVF Booklet Back Stop Failure
amount of booklet skew. RAP. If the stack hold solenoids are operating correctly, check for any contamination or debris
in the compiling area of the BM, that could cause the mis-alignment.
Booklet Crease is Off Centre

position of the booklet crease.
Measure from the booklet

edge to the crease
The amount of skew is the difference

between the two measurements
Figure 3 Booklet skew
Table 4 Skew tolerance

Paper size A4, Paper size A4,
8.5x11in, 8.5x11in,
8.5x13in or 8.5x13in or Paper size A3 Paper size A3 Figure 4 Booklet crease position
Paper weight 8.5x14in 8.5x14in or 11x17in or 11x17in
Table 5 Crease position and tolerance
95% of 99.7% of 95% of 99.7% of
Paper size Edge to crease measurement
- booklets booklets booklets booklets
A4 148.5 +/- 1.5mm
80gsm (20lb) Less than Less than 2.5mm Less than Less than
A3 210 +/- 1.5mm
1.0mm 1.4mm 3.1mm
8.5x11 inch 139.5 +/- 1.5mm
All other booklet Less than Less than 3.0mm Less than Less than
maker approved 1.5mm 2.1mm 3.6mm 8.5x13 inch 165.1 +/- 1.5mm
weights in GP 20 8.5x14 inch 178.0 +/- 1.5mm
11x17 inch 216.0 +/- 1.5mm

If the booklet crease position does not conform to the specification in Table 5, perform ADJ
11.7-171 Booklet Crease Position.
Booklet Staple Position is Not On The Fold

position of the booklet staple from the crease line.
Staple position
must align with the
crease +/-1.5mm
Figure 6 Booklet creasing
Table 6 Creasing tolerance

Paper size A4,
8.5x11in, Paper size A4,
8.5x13in or 8.5x11in, 8.5x13in Paper size A3 or Paper size A3 or
Paper weight 8.5x14in or 8.5x14in 11x17in 11x17in
Figure 5 Booklet staple position
- 95% of booklets 99.7% of booklets 95% of booklets 99.7% of booklets
If the booklet staple position does not conform to the specification in Figure 5, perform ADJ 80gsm (20lb) Less than 30mm Less than 35mm Less than 22mm Less than 25mm
11.8-171 Booklet Staple Position.
If the open dimension of the booklets does not conform to the specification in Table 6, install
The Booklet is Not Sufficiently Creased new crease nip springs, PL 11.165 Item 12.
Figure 6, Measure the open dimension of the booklets.

11E-171 Copy Damage in the HVF BM RAP 11F-171 Mis-Registration in Stapled and Unstapled Sets
Use this RAP to identify and correct the causes of copy damage in the HVF BM. RAP
Procedure staples missing some sheets in the set, or poorly registered non-stapled sets.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity Procedure
Check the following: Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
• Check the alignment between the IOT and the HVF BM, ADJ 11.1-171. can cause death or injury. Moving parts can cause injury.
• Look for paper fragments in the HVF BM paper path. Paper fragments can move through A probable cause of mis-registration is the condition of the paper and/or damage such as, curl,
the IOT and HVF BM paper path without causing a problem until they finally wedge them- wrinkle, creases, dog ears, etc.
selves at some point. A likely place for a fragment of paper to be wedged is at the hole • Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality
punch assembly, where the top and bottom guides form the narrowest part of the paper Entry RAP.
path.
• For other copy / print damage and dog ears, go to the 11E-171 Copy Damage in the HVF
• Ensure that the diverter gate solenoid, PL 11.150 Item 16, operates correctly and has it’s BM RAP.
full movement.
• Ensure that the hole punches park at the fully open position. If they protrude, even
• Check the alignment between the IOT and the HVF BM, ADJ 11.1-171.
slightly, a jam will occur in the narrow paper path of the hole punch. Refer to the 11-044-
171 to 11-047-171 Punch Head Position RAP. • Turn over the paper stack in the tray in use.
• Check that all the idler rolls in the HVF BM paper path are free to rotate, particularly those • Use a new ream of paper in the tray in use.
on the jam clearance guides. Refer to ADJ 4.1 Machine Lubrication. • Paper type, especially recycled paper, can lead to registration problems. Try changing to
a different brand or type of paper.
paper size loaded, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP.
exit path PL 11.168 are free of scores and nicks. Check also for contamination and glue
from label stock. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI,
• Make sure that the compiler carriage tampers move to the correct paper size. the compiler capacity can be exceeded.
• Check that the paper size reported on the user interface corresponds to the actual paper • Check for obstructions in the compiler.
size loaded in the trays, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP. • Ensure the paddle roll mechanism in the eject housing operating correctly, refer to the 11-
024-171, 11-026-171 Paddle Roll Position RAP.
• Make sure that the BM tampers move to the correct paper size, refer to the 11-066-171,
11-384-171 HVF BM Tamper Failure RAP. • Make sure that the compiler carriage tampers move to the correct paper size.
• Ensure that the BM paper guide, PL 11.161 Item 7, closes and latches correctly. • Make sure that the BM tampers move to the correct paper size, refer to 11-066-171, 11-
384-171 HVF BM Tamper Failure RAP.
• If the top sheet of paper is being been torn from booklets, check that the components in
the lower crease roll gear and clutch assembly are correctly installed. Refer to the
replacement procedure in REP 11.52-171 BM Crease Rolls, Gears and Bearings.
ings. If the problem continues then install a new transport motor,.

11E-171, 11F-171 2-654 WorkCentre 5687 Family
11G-171 HVF BM Poor Stacking RAP 11H-171 Pause to Unload (PTU) RAP
Use this RAP to find the cause of poor stacking in the HVF BM. Use this RAP to diagnose Pause to Unload problems.
Procedure Procedure
WARNING WARNING
Check the following; Figure 1 shows the component locations. Go to Flag 1. Check the wiring and the voltages.
• Look for sets that are not dropping back fully in the bin 1 tray and therefore not being Refer to P/J901. Repair the wiring as necessary, REP 1.2. Install new components as neces-
detected by the kicker fingers and sensors: sary:
• PTU PWB, PL 11.157 Item 3.
– Ensure that the paper stack in each paper tray has been fanned.
– Turn over the paper stack in each paper tray.
• Labels must not be fed to bin1, but to bin 0 only.
• It is recommended that transparencies are fed to bin 0 whenever possible.
• Check that the bin 1 upper limit switch, S11-334 and the bin 1 lower limit switch, S11-335
are working correctly. Refer to the 11-066-171, 11-384-171 Bin 1 Position RAP.
• Make sure that the compiler carriage tampers move to the correct paper size.
• Check that the HVF BM is not positioned near an air conditioning or ventilation output
duct. Air flow across the output bins can cause poor stacking.
PTU PWB
PTU Switch, PTU LED

S11-392

11J-171 Inserter Paper Sensing and +5V Supply RAP
Use this RAP to find the cause of inserter empty, inserter paper width and +5v supply prob-
lems.
Procedure
WARNING
Figure 1 and Figure 2 show the component locations.
If a +5V supply problem is suspected, perform the following:
Go to 11A-171 and check the 0V and +5V supply from the HVF control PWB to the inserter
control PWB. Repair the wiring as necessary, REP 1.2, or refer to 11A-171 HVF BM Power Dis-
tribution RAP.
• Inserter control PWB, PL 11.179.
To diagnose PPI paper sensing and paper width problems, perform the following:
Enter the dC330 code 11-153, PPI paper present sensor. Actuate the sensor using a sheet of
paper. The sensor display changes.
Y N
Go to Flag 1 and Flag 2 and check the PPI paper present sensor. Refer to:
• P/J8 and P/J4 on the inserter control PWB.
• 11A-171 HVF BM Power Distribution RAP
Install new component as necessary:
• PPI paper present sensor, Q11-153, PL 11.175.
Figure 2 Circuit diagram • Inserter control PWB, PL 11.179.
Go to Flag 3 and Flag 4 and measure the voltage from the paper width 1 sensor, while select-
ing width 1 with the sliding paper width guide. The voltage changes.
Y N
Check the PPI paper width 1 sensor. Refer to:
• PPI paper width 1 sensor, PL 11.175 Item 13.
Go to Flag 5 and Flag 6 and measure the voltage from the paper width 2 sensor, while select-
ing width 1 with the sliding paper width guide. The voltage changes.
Y N
Check the PPI paper width 2 sensor. Refer to:
A
11H-171, 11J-171 2-656 WorkCentre 5687 Family
A
PPI paper present
• PPI paper width 2 sensor, PL 11.175 Item 13. sensor, Q11-153
Go to Flag 7 and Flag 8. Measure the voltage from the PPI acceleration sensor, while actuating
the sensor with paper. The voltage changes.
Y N
Check the PPI acceleration sensor. Refer To:
• PPI acceleration sensor, PL 11.175 Item 10.
Got to Flag 9 and Flag 10. Measure the voltage from the IDG Pickup sensor while actuating the
sensor with paper. The voltage changes.
Y N IDG Pickup
Check the IDG Pickup sensor. Refer to: sensor Acceleration
• GP 11 How to check a Sensor. sensor
• IDG pickup sensor PL 11.179 Item 10.
Perform SCP 6 final actions.

WorkCentre 5687 Family 2-657 11J-171
PPI paper width 1
sensor, Q11-152
PPI paper width 2

sensor


WorkCentre 5687 Family 2-659 11J-171

11K-171 HVF Initialization Failure RAP • Staple head not at home, refer to 11-371-171 to 11-377-171 HVF stapler Position and
Priming RAP.
When an initialization command is received from the machine, the HVF is initialized with the
• Ejector not at home, refer to 11-450-171, 11-456-171 to 11-459-171 HVF Ejector Module
following actions:
RAP.
1. The tray lowers.
• The buffer motor fails to start, refer to 11-164-171, 11-165-171 HVF Buffer Path RAP.
2. The flapper performs two revolutions.
• Entry feed motor 1 fails to start, refer to 11-100-171, 11-101-171 HVF Entry Sensor RAP.
3. The ejector module travels to the out position.
• Exit feed motor 2 fails to start, refer to 11-130-171, 11-132-171 HVF Top Exit Sensor RAP.
4. The stapler unit travels to the inboard position.
• The tray fails to offset, refer to 11-173-171 to 11-177-171 HVF Offset Unit RAP.
5. The stapler unit returns to the outboard position.
• The booklet maker diverter solenoid fails to operate, refer to 11-158-171, 11-160-171,
6. The ejector module returns to the home position. 162, 163-171
7. The tray offsets. • The exit diverter solenoid fails to operate, refer to 11-130-171, 11-132-171 HVF Top Exit
8. The three feed motors start. Sensor RAP.
9. The booklet maker diverter solenoid actuates, if applicable. • Either of the BM staple heads are not at the home position, refer to 11-063-171, 11-411-
10. The exit diverter solenoid actuates. 171 HVF BM Stapler Unit 1 Failure RAP or 11-403-171, 11-413-171, 11-414-171 HVF BM
11. The booklet maker diverter solenoid de-actuates. Stapler Head 2 and Stapler Module RAP.
12. The exit diverter solenoid de-actuates. • The BM tampers are not at the home position, refer to 11-066-171, 11-384-171 HVF BM
Tamper Failure RAP.
13. The three feed motors stop.
• The BM backstop is not at the home position, refer to 11-065-171, 11-383-171 HVF BM
14. The hole punch operates, if applicable.
Backstop Failure RAP.
15. The tray returns to the home position.
• The BM crease roll gate is not at the home position, refer to 11-415-171 HVF BM Crease
NOTE: The HVF initialization procedure can be triggered by opening and closing the HVF front Roll Gate Home RAP.
door, or by raising and lowering the top tray. When this is done the tray will not lower com- • The BM crease blade is not at the home position, refer to 11-061-171, 11-416-171 HVF
pletely, but will adjust its position. BM Creasing RAP.
The booklet maker is initialized as follows:
1. The BM tampers are driven to their home position, unless already home.
2. The BM backstop is driven to the home position, unless already home
3. The BM crease roll gate is driven to the home position, unless already home
4. The BM crease blade is driven to the home position, unless already home
5. The BM staple heads are driven to their home position, unless already home.
Initial Actions
WARNING
Open the HVF front door. Cheat the front door interlock switch. Fully pull out the BM module
Procedure
RAPs:
• Front tamper not at home, refer to 11-392-171 to 11-395-171 HVF Front tamper Tray RAP
• Rear tamper not at home, refer to 11-396-171 to 11-399-171 HVF Rear Tamper Tray RAP.
• Paddle not at home, refer to 11-024-171, 11-026-171 Paddle Roll Position RAP.
• Bin 1 not at home, refer to 11-460-171 to 11-462-171 HVF Bin 1 Position RAP.
• Punch not at home, refer to 11-044-171 to 11-047-171 Punch head Position RAP

11L-171 Tri-Folder Not Detected RAP 11M-171 Curl Suppressor Position RAP
Use this RAP when the machine fails to detect the tri-folder module. Use this RAP with the curl suppressor problems.
Initial Actions Procedure

WARNING WARNING
Check for damage or obstructions that would prevent the tri-folder from operating correctly. Enter dC330, code 11-084 curl suppressor solenoid, SOL11-084, Figure 1. The solenoid
energizes.
Procedure Y N
Go to Flag 1 and check the curl suppressor solenoid, SOL 11-084.
Go to Flag 1. Check the wiring of the tri-folder present link, and repair as necessary, REP 1.2.
Refer to:
Check for 0V at P/J563 pin 7. Refer to:
• P/J563, BM PWB
• Curl suppressor solenoid, SOL 11-084, PL 11.145.

11L-171, 11M-171 2-662 WorkCentre 5687 Family
Curl suppressor
solenoid, SOL11-084

WorkCentre 5687 Family 2-663 11M-171
A
11N-171 Chad Bin Present and Bin Full RAP • GP 11 How to Check a Sensor.
• P/J501 on the HVF PWB.
Use this RAP when there is a false indication of a missing or full chad bin.
Initial Actions As necessary, install new components:
Check that the chad sensor hole in the side of the bin is clear of obstruction. Check that the bin • Chad bin present sensor, Q11-112, PL 11.153.
is fully inserted and is empty. • HVF control PWB, PL 11.157.
Procedure Enter the dC330 code, 11-348, chad bin full sensor. Remove the chad bin and activate the sen-
sor with paper. The display changes.
WARNING Y N
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Go to Flag 2 and check the wiring. Repair as necessary, REP 1.2. Refer to:
cause death or injury. Moving parts can cause injury. • P/J501 on the HVF PWB.
Figure 1 shows the location of the components. • 11A-171 HVF Power Distribution RAP.
• Chad bin full sensor, Q11-348, PL 11.153.
• HVF control PWB, PL 11.157.
Chad bin full sensor,

Q11-348
Chad bin present

sensor, Q11-112
UNDERSIDE VIEW
Enter dC330 code 11-112, chad bin present sensor. Remove the chad bin and operate the sen-
sor manually. The display changes.
Y N
Go to Flag 1 and check the wiring. Repair as necessary, REP 1.2. Check the chad bin
present sensor, Q11-112. Refer to:
A
11N-171 2-664 WorkCentre 5687 Family

WorkCentre 5687 Family 2-665 11N-171
A
11P-171 Buffer Clamp RAP • P/J104 on the HVF PWB.
Use this RAP when having problems with the buffer clamp on the HVF. Problems in this area
result in paper jams at the exit and poor compiling. Install new components as necessary:
• Buffer clamp solenoid, SOL 11-082, PL 11.150 Item 16.
Check that the solenoid and the clamp can move freely without obstruction.
Procedure
WARNING
Buffer clamp solenoid,

SOL 11-082
REAR VIEW
Enter the dC330 code 11-082, buffer clamp solenoid. The solenoid actuates.
Y N
Go to Flag 1 and check the wiring. Repair as necessary, REP 1.2. Check the buffer clamp
solenoid, SOL 11-082. Refer to:
A
11P-171 2-666 WorkCentre 5687 Family
12-301 Offset Catch Tray Failure RAP
12-301 The offset catch tray has not made an index position within 450 ms of the last index
position being made.
Initial Actions
• Check that the offset catch tray is correctly installed and there is no obstruction to prevent
movement between offset positions. If the tray is damaged, install a new OCT PL 12.10
Item 1. OCT index sensor
• 32-55 ppm Only. Make sure that the OCT fingers are installed correctly. Refer to REP Q12-301
12.1.
OCT motor
Procedure MOT12-005
Figure 1. Go to Flag 1 and Flag 2. Check the OCT wiring, GP 7. The wiring is good.
Y N
Repair the wiring or install a new OCT, PL 12.10 Item 1.
Enter dC330, code 12-005 to check the OCT motor, MOT12-005. MOT12-005 runs.
Y N
Install a new OCT, PL 12.10 Item 1.
Enter dC330, code 12-005 and stack code 12-301 to check the OCT index sensor, Q12-301.
The display changes as the motor runs.
Y N
Install a new OCT, PL 12.10 Item 1.
Enter dC330, code 12-300 to check the OCT tray 90% full sensor, Q12-300. Actuate the sen-
sor, Figure 1. The display changes.
Y N
Check the sensor actuator. If necessary install a new OCT, PL 12.10 Item 1.
Perform SCP 6 Final Actions RAP.
OCT tray 90% full sensor

Q12-300


14-110 Scan Carriage Home Sensor Entry RAP 14-110A Scan Carriage Home Sensor RAP (32-55 ppm)
14-110. The scanner PWB has not detected the scan carriage in the home position. Initial Actions
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-110
Procedure Scan Carriage Home Sensor Entry RAP.
WARNING
Figure 2, check that the scan cables are correctly positioned. If necessary, remove the top
cover, PL 14.20 Item 3 and use a small screwdriver through the access slots to reposition the
cause death or injury. Moving parts can cause injury. cables.
Visually check the alignment of the scan motor through the document glass, the rubber ele-
that follow:
ment of the motor bracket can fail. If necessary, install a new scan motor bracket, PL 14.25
• If the speed of the machine is between 35 and 55 ppm, go to the 14-110A Scan Carriage Item 18. Refer to REP 14.11A Scan Motor.
Home Sensor RAP (32-55 ppm).
• If the speed of the machine is between 65 and 87 ppm, go to the 14-110B Scan Carriage Procedure
Home Sensor RAP (65-87 ppm).
WARNING
Go to Flag 3. Check for +24V on P/J135 between pins 1 to 3 and 2 to 4 on the power distribu-
tion PWB. The voltage is good.
Y N
As necessary, perform the steps that follow:
• Go to the 01G +24V Distribution RAP.
• Go to the 01B 0V Distribution RAP, refer to the 24V return.
Go to Flag 3. Check for +12V on P/J135 between pins 6 to 8 on the power distribution PWB.
The voltage is good.
Y N
As necessary, perform the steps that follow:
• Go to 01F +12V Distribution RAP.
• Go to 01B 0V Distribution RAP, refer to the 12V return.
Check that +24V is available in the scanner by entering the dC330 output code 14-005. The
exposure lamp illuminates.
Y N
Go to Flag 3. Check for +24V on P/J455 between pins 1 to 2 and 3 to 4 on the scanner
PWB. Also check for +12V on P/J450 between pins 1 and 2 on the CCD PWB. The volt-
ages are good.
Y N
Check the harnesses between the power distribution PWB, the scanner PWB and
the CCD PWB. If necessary, install new harnesses PL 14.25 Item 13, PL 14.25 Item
23.
Go to the 14D Exposure Lamp Failure RAP.
Check that +5V is available in the scanner by entering the dC330 input code 14-310, actuate
the input module angle sensor by opening and closing the DADH. The display changes.

WorkCentre 5687 Family 2-669 14-110, 14-110A
A B
Y N Perform the following:
Go to Flag 4. Check for +5V on P/J451 pins 1 to 2 on the CCD PWB right side. The • Check the scan motor bracket, the rubber component can fail, allowing the motor to
voltage is good. move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item
Y N 18.
• If necessary install a new scan motor, PL 14.25 Item 2.
• Check all harness connectors on the scanner PWB and CCD PWB are
• If necessary install a new scanner, PL 14.25 Item 1.
securely connected.
• Check the CCD PWB for damaged components. Install new components as The sensor and scan motor are working correctly, the fault may be intermittent. Check the fol-
necessary: lowing:
– (32-38 ppm Only) CCD PWB, PL 14.25 Item 19. • The connectors are fully seated and the wiring is not damaged.
– (45-55 ppm Only) Scanner, PL 14.20 Item 1. • Q14-100 is mounted correctly.
• Check that the scanner drive belt is not loose, causing the belt to slip, refer to REP
Go to the 14A Scanning Document Size RAP and check the input module angle sensor,
14.11A. If necessary, go to REP 14.11A Scan Motor and re-position the scan motor so
Q14-310.
that the belt does not slip.
Go to Flag 4, check for +5V on P/J452 pins 17 to 18 on the scanner PWB. The voltage is • Check the scan motor bracket, the rubber component can fail, allowing the motor to move
good. out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18.
Y N
Check the harness between P/J451 and P/J452. If necessary, install a new harness, PL
14.25 Item 23.
Perform REP 14.7A Scan Carriage Home Sensor, to access the sensor, but do not disconnect Scan carriage home sensor (Q14-100)
the harness from the sensor.
Switch on the machine, GP 14. Enter the dC330 input code 14-100, Figure 1. Use a strip of
paper to actuate the scan carriage home sensor, Q14-100. The display changes.
Y N
• P/J454, scanner PWB.
• 01B 0V Distribution RAP, refer to the 3.3V and 5V return.
• Sensor harness, REP 1.2.
• Scan carriage home sensor, PL 14.25 Item 16.
• Scanner, PL 14.20 Item 1.
Perform ADJ 14.1A Optics Cleaning Procedure.
Re-install Q14-100. Switch off the machine, GP 14. Open the DADH or document cover.
Switch on the machine, GP 14. Observe the scan carriage as the machine initializes. The
scan carriage moves away from and back to the scan carriage home sensor.
Y N
Go to Flag 2. Check the wiring and P/J457. The wiring and connector are good.
Scanner PWB
Y N
Repair the wiring and connector, REP 1.2. If necessary, install a new scan motor, PL
Figure 1 Carriage home sensor
14.25 Item 2.
A B
The scan cable upper run must
not go through cable anchor
slot
Cable anchor slot
Figure 2 Correct position of the scan cable

WorkCentre 5687 Family 2-671 14-110A

14-110B Scan Carriage Home Sensor RAP (65-87 ppm) • Reinstall the DADH, REP 5.19.
Switch on the machine. Enter dC330 code 14-100 carriage home sensor.
Initial Actions Figure 2, pull out the scanner home sensor. Check that the sensor is clean. Actuate the sen-
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-110 sor. The display changes.
Scan Carriage Home Sensor Entry RAP. Y N
Go to Flag 2 and check Q14-100. Refer to:
Visually check the alignment of the scan carriage through the document glass. If necessary, • GP 11 How to Check a Sensor.
perform ADJ 14.2B Scan Carriage Assembly. • P/J454, scanner PWB.
Procedure
NOTE: The +5V supply for the sensor is generated on the scanner PWB from the
WARNING +12V supply. If necessary, install a new scanner PWB, PL 14.16 Item 8.
customer supply while performing tasks that do not need electricity. Electricity can • 01B 0V Distribution RAP.
cause death or injury. Moving parts can cause injury. • 01F +12V Distribution RAP
Figure 1 shows the component location. Switch on the machine, GP 14. Observe the scan car- Repair or install new components as necessary:
riage assembly. The scan carriage assembly moves during the scan calibration process. • Scan carriage home sensor, PL 14.15 Item 7.
Y N • Sensor harness, REP 1.2.
Switch off the machine, GP 14.
Remove the document glass, the CVT glass and the CVT ramp assembly, REP 14.3B.
Check that the scan carriage is correctly attached to the scan cables, ADJ 14.2B Scan
The sensor and scan motor are working correctly, the fault may be intermittent. Switch off the
Carriage Assembly.
machine, GP 14. Remove the document glass, the CVT glass and the CVT ramp assembly,
NOTE: The scan motor cannot be driven is diagnostic mode. REP 14.3B. Check the following:
• The connectors are correctly seated and the wiring is not damaged.
Go to Flag 3. Check the scan motor. Refer to:
• The scan carriage is mounted correctly, ADJ 14.2B Scan Carriage Assembly.
• GP 10 How to check a motor
• Check that the scanner drive belt is not loose, ADJ 14.3B Scan Motor.
• Scanner drive belt, PL 14.16 Item 13.
• Scan motor mount, PL 14.16 Item 2.
• Scan motor, PL 14.16 Item 3.
Go to Flag 1. Check the voltages. As necessary, refer to:

• 01D +3.3V Distribution RAP
• 01F +12V Distribution RAP
Check the wiring between P/J135 on the power distribution PWB in the image processing
module and P/J455 and P/J450 on the scanner PWB. Repair as necessary, REP 1.2 or install
a new power distribution PWB / scanner PWB harness, PL 14.16 Item 7.
• Remove the DADH, REP 5.19.
• Remove the scanner top cover, REP 14.2B.

Insert paper in
sensor gap
Scanner PWB
Scan motor
Figure 2 Checking the scan carriage home sensor
Scan carriage home sensor Scan carriage

14-110B 2-674 WorkCentre 5687 Family

14-310 CCD PWB Not Detected RAP (32-55 ppm) Y N
Disconnect P/J135. Check the voltages again at the connector on the power distribution
14-310 The scanner PWB detects an abnormal power supply voltage or a CCD PWB failure. PWB. The voltages are good.
Y N
NOTE: This fault code only applies to machines with a speed between 32 and 55 ppm. Go to the relevant RAP:
• 01B 0V Distribution RAP, refer to the 12V return and 3.3V return.
Procedure
WARNING • 01D +3.3V Distribution RAP.
customer supply while performing tasks that do not need electricity. Electricity can Check for a short circuit on the harness between P/J135 and P/J450. Repair the har-
cause death or injury. Moving parts can cause injury. ness, REP 1.2, or install a new harness, PL 14.25 Item 13. Perform ADJ 14.1A Optics
Go to Flag 1. Check the following voltages at P/J135 on the power distribution PWB: Cleaning Procedure.
• +24V between pins 2 and 4. Perform dC640 Video Path Diagnostics, Scanner Video Test. The machine passes the diag-
nostic check.
Y N
Y N
Install any new parts indicated by the diagnostic checks.
Disconnect P/J135. Check the voltages again at P/J135 on the power distribution PWB.
Go to Flag 2. Check the following voltages at P/J450 on the CCD PWB, Figure 1:
Y N
Go to the following RAPs: • +12V between pins 1 and 2.
• 01B 0V Distribution RAP, refer to the 24V return. • +3.3V between pins 3 and 4.
• 01G +24V Distribution RAP. The voltages are good.

Y N
Check for a short circuit in the harness between P/J135 and P/J455. Repair the harness, Check for an open circuit in the harness between P/J135 and P/J450. Repair the har-
REP 1.2, or install a new harness, PL 14.25 Item 13. If the harness is good, install a new ness, REP 1.2, or install a new harness, PL 14.25 Item 13. Perform ADJ 14.1B Optics
scanner PWB, PL 14.25 Item 4. Cleaning Procedure.
Check that +24V is available in the scanner by entering the dC330 output code 14-005. The Install new components in the following order:
exposure lamp illuminates. • CCD harness, PL 14.25 Item 5.
Y N • Scanner PWB, PL 14.25 Item 4.
Remove the CVT glass and document glass, REP 14.6A. • Scanner, PL 14.20 Item 1.
Remove the PWB cover, 3 screws, PL 14.25 Item 1.
Re-install the scanner top cover and GUI, but do not install the screws. Re-connect the
power cord and switch on the machine, GP 14.
Go to Flag 1. Check the following voltages at P/J455 on the scanner PWB, Figure 1:
Y N
Check for a open circuit on the harness between P/J135 and P/J455. Repair the
harness, REP 1.2, or install a new harness, PL 14.25 Item 13. Perform ADJ 14.1A
Optics Cleaning Procedure.
Go to the 14D Exposure Lamp Failure RAP.
Go to Flag 2 and check the following voltages at P/J135 on the power distribution PWB:
• +3.3V between pins 7 and 5.

Scanner PWB CCD PWB

14-320 CVT Active Hot Line in Wrong State RAP 14-322 Platen Active Hot Line in Wrong State RAP
14-320 The CVT active hot line (DADH) is in the wrong state before a scan calibration or scan. 14-322 The platen active hot line is in the wrong state before a scan calibration or scan.
Procedure Procedure
Switch off the machine, then switch on the machine, GP 14. The fault code is still present. Switch off the machine, then switch on the machine, GP 14. The fault code is still present.
Y N Y N
Perform SCP 6 Final Actions. Perform SCP 6 Final Actions.
Check the leads and the connections that follow: Check the leads and the connections that follow:
• (32-55 ppm) Check between PJ 188 pin 5 on the DADH PWB and PJ 102 pin 1 on the • (32-55 ppm) Check between PJ 452 pin 5 and pin 6 on the scanner PWB and PJ451 pin
Image processing PWB. Refer to Wiring Diagram 8. 13 and pin 14 on the CCD PWB. Refer to Wiring Diagram 31.
• (65-87 ppm) Check between PJ 125 pin 5 and pin 6 on the scanner PWB and PJ226 pin
5 and pin 6 on the Image processing PWB. Refer to Wiring Diagram 9.
• (65-87 ppm) Check between PJ 188 pin 5 on the DADH PWB and PJ 102 pin 1 on the
Image processing PWB. Refer to Wiring Diagram 9.

14-340 Scanner AGC Failure RAP 14-703 to 14-706, 712, 714, 716, 718 Failure To Calibrate
14-340 The scanner AGC (automatic gain control) failure has been detected during calibration Entry RAP
or before the start of scan.
14-703. The scanner PWB failed to calibrate as the pixel gain is too high.
Procedure 14-704. The scanner PWB failed to calibrate as the pixel gain is too low.
Switch off the machine, then switch on the machine, GP 14. The fault code is still present.
Y N 14-705. The scanner PWB failed to calibrate as one or more pixels are offset higher than the
Perform SCP 6 Final Actions. required level.
Check that the lamp illuminates correctly. 14-706. The scanner PWB failed to calibrate as one or more pixels are offset lower than the
Install new components as required. required level.
• Exposure lamp, (32- 55 ppm) PL 14.25 Item 9.
• Exposure lamp, (65 - 87 ppm) PL 14.15 Item 2. 14-712. The scanner PWB failed to calibrate due as overall gain is at maximum and fails to
raise the brightest pixel to an acceptable level.
14-714. The scanner PWB failed to calibrate as the dark gain is at minimum and fails to lower
the darkest pixel to an acceptable level.
14-716. The scanner PWB failed to calibrate due to an abnormal CCD level.
14-718. The scanner PWB failed to auto-calibrate.
NOTE: The fault codes 14-716 and 14-718 only apply to machines with a speed between 32 to
55 ppm.
Procedure
WARNING
that follow:
• If the speed of the machine is between 35 and 55 ppm, go to the 14-703A to 14-706A,
712A, 714A, 716A, 718A Failure to Calibrate RAP (32-55 ppm).
• If the speed of the machine is between 65 and 87 ppm, go to the 14-703B to 14-706B,
712B, 714B Failure to Calibrate RAP (65-87 ppm).

WorkCentre 5687 Family 2-679 14-340, 14-703 to 14-706, 712, 714, 716, 718
14-703A to 14-706A, 712A, 714A, 716A, 718A Failure To Y N
Install a new scanner PWB, PL 14.25 Item 4.
Calibrate RAP (32-55 ppm)
Initial Actions Check the wiring between P/J135 and P/J455, also between P/J135 and P/J450, refer to GP
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-703 to 7. The wiring is good.
14-706, 712, 714, 716, 718 Failure to Calibrate Entry RAP. Y N
Procedure Check the tension of the scanner drive belt, refer to REP 14.11A. A loose drive belt can cause
WARNING the belt to slip. The scanner drive belt is good.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Y N
customer supply while performing tasks that do not need electricity. Electricity can Refer to REP 14.11A Scan Motor. Re-position the scan motor so that the belt does not
cause death or injury. Moving parts can cause injury. slip.
Switch off the machine, then switch on the machine, GP 14. The fault is still present.
Inspect the calibration strips on the front underside of the CVT glass and document glass. The
Y N
calibration strips are undamaged.
Y N
Install a new CVT glass, PL 14.20 Item 4 and / or a new document glass, PL 14.20 Item 5.
Go to Flag 1 and Flag 2. Check for the following voltages at P/J135 on the power distribution
PWB:
Clean the calibration strips, using a cleaning cloth dampened with water. Re-assemble the
• +24V between pins 1 and 3, Flag 1. parts. Turn on the machine, GP 14. The fault is still present.
• +24V between pins 2 and 4, Flag 1. Y N
• +12V between pins 6 and 8, Flag 2. Perform SCP 6 Final Actions.
• +3.3V between pins 5 and 7, Flag 2.
Y N • Exposure lamp, PL 14.25 Item 9.
Refer to the following: • Image processing module / CCD PWB harness, PL 3.20 Item 9.
• Go to 01B 0V Distribution RAP, refer to the 24V return and 12V return. • Scanner PWB, PL 14.25 Item 4.
• 01G +24V Distribution RAP. • Image processing PWB, PL 3.20 Item 3.
• 01F +12V Distribution RAP. • Scanner, PL 14.20 Item 1.
Perform dC640 Video Path Diagnostics, Scanner Video Test. The machine passes the diag-
nostic check.
Y N
Check that all scanner harness connectors are correctly seated and that all wiring is in a
good condition. If necessary install new parts.
Install any new parts indicated by the diagnostic checks.
Remove the CVT glass and document glass REP 14.6A. Check that all optics mirrors are
securely attached and correctly aligned, Figure 1. Check that the light path to the CCD array is
clear of obstructions. The optical path is good.
Y N
Correct the mirror alignment, clear the light path or install a new scanner, PL 14.20 Item 1.
Check the CCD assembly for loose electrical connections or misalignment of the assembly.
The CCD assembly is good.
Y N
Correct the problem or install a new scanner, PL 14.20 Item 1.
Check the scanner PWB for loose connections or damage. The scanner PWB is good.

14-703A to 14-706A, 712A, 714A, 716A, 718A 2-680 WorkCentre 5687 Family
CVT glass Document glass Full rate carriage mirror Exposure lamp
Half rate carriage mirrors

CCD array Lens
Scanner PWB CCD PWB
Figure 1 Optical path Figure 2 Component location

WorkCentre 5687 Family 2-681 14-703A to 14-706A, 712A, 714A, 716A, 718A

14-703A to 14-706A, 712A, 714A, 716A, 718A 2-682 WorkCentre 5687 Family
A
14-703B to 14-706B, 712B, 714B Failure To Calibrate RAP Clean the white CVT strips, under the front edges of the document glass and the CVT glass,
using a cleaning cloth dampened with film remover, PL 26.10 Item 4. Re-assemble the parts.
(65-87 ppm) If the fault persists, install new components as necessary:
Initial Actions • Scan carriage assembly, PL 14.15 Item 1.
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-703 to • Scan carriage ribbon cable, PL 14.15 Item 4.
14-706, 712, 714, 716, 718 Failure to Calibrate Entry RAP. • Scanner PWB, PL 14.16 Item 8.
Check that the exposure lamp illuminates when the machine is performing the set up proce- Exposure Lamp Check
dure. If necessary, enter the dC330 output code, 14-005. If the lamp does not illuminate, go to
CAUTION
the Exposure Lamp Check at the end of this RAP.
When measuring voltages at P/J452 on the scanner PWB, take special care not to short any
two pins together.
Procedure
Remove the document glass, go to Flag 2 and check the +24V at P/J452 on the scanner
WARNING PWB. Measure between pins 2 and 4.
customer supply while performing tasks that do not need electricity. Electricity can If +24V cannot be measured, check that there is no short circuit between P/J452, pins 2 and 4.
cause death or injury. Moving parts can cause injury. As necessary install new components:
WARNING • Scanner PWB, PL 14.16 Item 8.
Take care, a hazardous voltage is present at the output of the exposure lamp inverter. • Exposure lamp ribbon harness, PL 14.15 Item 5.
Electricity can cause death or injury. • Exposure lamp inverter, PL 14.15 Item 3.
Figure 1 shows the component location. Switch off the machine, then switch on the machine, Measure the lamp enable signal between P/J452, pin 3 on the scanner PWB and the chassis,
GP 14. The fault is still present. and enter the dC330 output code 14-005. Pin 3 is the centre contact on the body of the PJ. The
Y N signal should change from +24V to 0V. If the signal does not change, install a new scanner
Perform SCP 6 Final Actions. PWB, PL 14.16 Item 8.
Perform the following: WARNING

• Remove the DADH, REP 5.19. Do not install a fuse of a different type or rating. Installing the wrong type or rating of
• Remove the scanner top cover, REP 14.2B. fuse can cause overheating and a risk of fire.
• Reinstall the DADH, REP 5.19. Check the fuse, PL 14.15 Item 6 in the exposure lamp inverter. If necessary, install new com-
Go to Flag 1 and check the voltages at P/J135 on the power distribution PWB. As necessary, ponents:
refer to: • Fuse, PL 14.15 Item 6.
• 01D +3.3V Distribution RAP. • Exposure lamp, PL 14.15 Item 2.
• 01F +12V Distribution RAP. • Exposure lamp inverter, PL 14.15 Item 3.
• 01G +24V Distribution RAP. • Scan carriage assembly, PL 14.15 Item 1.
Check the wiring between P/J135 on the power distribution PWB in the image processing
module and P/J455 and P/J450 on the scanner PWB. Repair as necessary, REP 1.2 or install
a new power distribution PWB/scanner PWB harness, PL 14.16 Item 7.
Perform dC640 Video Path Diagnostics. The machine passes the diagnostic check.
Y N
Check that all scanner harness connectors are correctly seated and that all wiring is in a
good condition. Install new parts as necessary.
Inspect the calibration strips on the front underside of the CVT glass and document glass. The
calibration strips are undamaged.
Y N
Install a new CVT glass, PL 14.10 Item 4 and/or a new document glass, PL 14.10 Item 5.
A
WorkCentre 5687 Family 2-683 14-703B to 14-706B, 712B, 714B
Scanner PWB
Exposure lamp
inverter
Exposure lamp

14-703B to 14-706B, 712B, 714B 2-684 WorkCentre 5687 Family

WorkCentre 5687 Family 2-685 14-703B to 14-706B, 712B, 714B
14-710 NVM Value Out Of Range RAP 14-720 Scan Length Out Of Range RAP
14-710 The scanner PWB has received an NVM value from the image processing PWB that is 14-720 The scan length request from the image processing PWB exceeds the physical limits of
out of range, high or low. the scan carriage.
Procedure Procedure
Switch off the machine, then switch on the machine, GP 14. The fault is still present. Switch off the machine, then switch on the machine, GP 14.
Y N
Perform dC132 NVM Initialization, copier NVM initialization.

14-730 Scanner Application Card Failure RAP 14A Scanning Document Size Entry RAP
The scanner has encountered a document that is larger than expected.
14-730 There is no response or an incorrect response to the command issued by the scan ser-
vice.
The scanner has encountered a document of unknown size. The document size sensors have
incorrectly determined the size of the original.
Procedure
Switch off the machine, then switch on the machine, GP 14. Procedure
WARNING
that follow:
• If the speed of the machine is between 35 and 55 ppm, go to the 14B Scanning Document
Size RAP (32-55 ppm).
• If the speed of the machine is between 65 and 87 ppm, go to the 14C Scanning Docu-
ment Size RAP (65-87 ppm).

WorkCentre 5687 Family 2-687 14-730, 14A
A B C
14B Scanning Document Size RAP (32-55 ppm) Check the wiring between P/J454 and Q14-310 for an open circuit.
Initial Actions Go to Flag 4. Check the input module angle sensor, refer to:
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14A • P/J454, scanner PWB.
Scanning Document Size Entry RAP
Procedure • 01B 0V Distribution RAP, refer to the 3.3V return.
WARNING Repair or install new components as necessary:
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Input module angle sensor, PL 14.25 Item 16.
Check that the input module angle sensor actuator is not damaged, if necessary, install a new
input module angle sensor actuator, PL 14.25 Item 21.
Raise the DADH. Enter the dC330 input code 14-315. Actuate the document size sensor 1 by
Enter the dC330 input code 14-310. Actuate the input module angle sensor, Q14-310 by open-
placing a piece of paper on the document glass above the sensor, Figure 1. Enter the dC330
ing and closing the DADH. The display changes.
input code 14-320 and repeat the test for document size sensor 2. The display changes for
Y N
both sensors.
Go to Flag 2. Check for +12V on P/J135 between pins 6 and 8 on the power distribution
Y N
PWB. The voltage is good.
Go to Flag 1. Check the document size sensors 1 and 2, refer to:
Y N
Go to the following RAPs: • GP 11 How to Check a Sensor.
• 01B 0V distribution RAP, refer to the 12V return. NOTE: If necessary, temporarily install the document glass when checking the size
• 01F +12V Distribution RAP. sensors, to ensure that the document is the correct distance from the sensor.
Go to Flag 4. +5V is available at pin 3 on Q14-310 connector (brown wire).
Y N • 01B 0V Distribution RAP, refer to the 3.3V return.
Remove the CVT glass and document glass, REP 14.6A. Repair or install new components as necessary:
Remove the PWB cover, 3 screws, PL 14.25 Item 1. • Document size sensor, PL 14.25 Item 3.
Re-install the scanner top cover and GUI, but do not install the screws. Re-connect • Scanner PWB, PL 14.25 Item 4.
the power cord and switch on the machine, GP 14.
Go to Flag 2. Check for +12V on P/J450 between pins 1 and 2 on the CCD PWB.
The scanner is working correctly, perform dC604 Registration Setup.
Y N
Check the harness between P/J135 and P/J450 for an open or short circuit.
Repair the wiring, REP 1.2, or install a new harness, PL 14.25 Item 13.
Go to Flag 3. Check for +5V on P/J451 between pins 1 and 2 on the scanner PWB.
Y N
Install a new scanner, PL 14.20 Item 1.
Go to Flag 3. Check for +5V on P/J452 between pins 17 and 18. The voltage is
good.
Y N
Check the connectors on the ribbon cable between P/J451 and P/J452 are
correctly installed. If necessary install a new harness, PL 14.25 Item 5.
+5V is available at P/J458 pins 1 and 4, also on P/J454 pin 4.

Y N
Install a new scanner drive PWB, PL 14.25 Item 4.
A B C
Document size sensor 2 Q14-320 Document size sensor
1 Q14-315
Input module angle sensor Q14-310


14C Scanning Document Size RAP (65-87 ppm)
Initial Actions
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14A
Scanning Document Size Entry RAP
Procedure
WARNING
Figure 1 shows the component location. Go to Flag 1 and check the voltages at P/J135 on the
power distribution PWB. As necessary, refer to:
Document size
• 01G +24V Distribution RAP. sensor 2
Check the wiring between P/J135 on the power distribution PWB in the image processing mod- Document size
ule and P/J455 and P/J450 on the scanner PWB. Repair as necessary, REP 1.2 or install a sensor 1
new power distribution PWB/scanner PWB harness, PL 14.16 Item 7.
Check that the input module angle sensor actuator is not damaged, if necessary, install a new Figure 1 Component location
actuator, PL 14.15 Item 10.
NOTE: The +5V supply for the sensors is generated from the +24V supply on the scanner
PWB, see Figure 2. If necessary, install a new scanner PWB, PL 14.16 Item 8.
Enter the dC330 input code 14-310, Document Handler Angle Sensor and actuate the input
module angle sensor, Q14-310 by opening and closing the DADH. The display changes.
Y N
Go to Flag 2 and check the input module angle sensor, Q14-310. Refer to GP 11, How to
Check a Sensor.
• Input module angle sensor, PL 14.15 Item 7.
Raise the DADH, enter the dC330 input code 14-315, actuate the document size sensor 1,
Q14-315 by placing a piece of paper on the document glass above the sensor, Figure 1. Enter
the dC330 input code 14-320 and repeat the test for document size sensor 2, Q14-320. The
display changes for both sensors.
Y N
Go to Flag 3, check the document size sensors 1 and 2, refer to:
NOTE: If necessary, temporarily install the document glass when checking the size
sensors, to ensure that the document is the correct distance from the sensor.

• Document size sensor, PL 14.16 Item 11.
The scanner is working correctly, perform dC604 Registration Setup.


14C 2-692 WorkCentre 5687 Family
A B C D E
14D Exposure Lamp Failure RAP (32-55 ppm) Install new components in the following order:
• Exposure lamp, PL 14.25 Item 9.
The exposure lamp does not light, there is no automatic gain control signal.
• Exposure lamp inverter, PL 14.25 Item 12.
WARNING Perform ADJ 14.1A Optics Cleaning Procedure.
customer supply while performing tasks that do not need electricity. Electricity can Perform ADJ 14.1A Optics Cleaning Procedure.
Install new components in the following order:
WARNING • Exposure lamp, PL 14.25 Item 9 and exposure lamp fuse, PL 14.25 Item 11.
• Exposure lamp inverter, PL 14.25 Item 12 and exposure lamp fuse, PL 14.25
Electricity can cause death or injury.
Item 11.
Procedure Perform ADJ 14.1A Optics Cleaning Procedure.
Go to Flag 2. Check the following voltages at P/J135 on the power distribution PWB.
• +24V between pins 1 and 3. Switch on the copier. Go to Flag 1. Disconnect P/J456 and check the following voltages
• +24V between pins 2 and 4. at P/J456 on the scanner PWB:
The voltages are good. • +24V between pins 1 and 7.
Y N • +24V between pins 2 and 8.
Go to 01B 0V distribution RAP, refer to the 24V return and 01G +24V Distribution RAP. • +24V between pins 3 and 9.
Remove the CVT glass and document glass, REP 14.6A. Y N
Remove the PWB cover, 3 screws, PL 14.25 Item 1. Install a new scanner PWB, PL 14.25 Item 4.
Re-install the scanner top cover and GUI, but do not install the screws. Re-connect the power
cord, switch on the machine, GP 14. Re-connect P/J456. Disconnect P/J463. Check the following voltages on the inverter
Go to Flag 2. Check for the following voltages at P/J455 on the scanner PWB. end of the harness.
• +24V between pins 1 and 2. • +24V between pins 1 and 7.
• +24V between pins 3 and 4. • +24V between pins 2 and 8.
The voltages are good. • +24V between pins 3 and 9.
Y N
Check the harness between P/J135 and P/J455. Repair the harness, REP 1.2, or install
Y N
a new harness, PL 14.25 Item 13. Install a new lamp ribbon harness, PL 14.25 Item 10.
Enter the dC330 output code 14-005. The exposure lamp illuminates.
Re-connect P/J463. +10V is available at PJ/463 pin 4.
Y N Y N
WARNING Install a new exposure lamp inverter, PL 14.25 Item 12.
Do not install a fuse of a different type or rating. Installing the wrong type or rating
of fuse can cause overheating and a risk of fire. +10V is available at PJ/456 pin 6.
Check the fuse, Figure 1. Refer to REP 14.2A, to remove the fuse. The fuse is good. Y N
Y N Install a new lamp ribbon harness, PL 14.25 Item 10.
Install a new fuse, PL 14.25 Item 11. Re-install the scanner top cover and GUI, but
do not install the screws. Switch on the machine, GP 14. Enter the dC330 output Go to Flag 1. Connect a test meter between pins 6 and 1 of P/J456 on the scanner PWB.
code 14-005. The new fuse fails. Enter the dC330 output code 14-005. The voltage changes from +10V to 0V when the
Y N code is entered.
The lamp is lit. Y N
Y N Install new components in the following order:
Go to Flag 1. Check the lamp ribbon harness between P/J456 and P/ • Scanner PWB, PL 14.25 Item 4.
J463 for open or short circuits. The lamp ribbon harness is good. • Scanner, PL 14.20 Item 1.
Y N
Install a new lamp ribbon harness, PL 14.25 Item 10.
A B C D E A F
A F
Check the lamp ribbon harness between P/J456 and P/J463. The lamp ribbon har-
ness is good.
Y N
Install a new lamp ribbon harness, PL 14.25 Item 10.
Install new components in the following order:

• Exposure lamp, PL 14.25 Item 9.
• Exposure lamp inverter, PL 14.25 Item 12.
Perform ADJ 14.1A Optics Cleaning Procedure.
The automatic gain control circuit does not see the light from the exposure lamp. Check for
misplaced optics mirrors or an obstruction in the light path. If necessary, install a new scanner,
PL 14.20 Item 1.
Exposure lamp
Fuse
Scanner PWB Exposure lamp inverter
Figure 1 Exposure lamp, inverter and fuse.


16A Network Controller RAP NOTE: If either of the RJ-45 LEDs are on, supply voltage is available. If the LEDs are off, sup-
ply voltage may still be available. Refer to Table 1 for a description of the RJ-45 LEDs.
This RAP is to assist with diagnosing faults on the network controller.
The CPU cooling fan is running.
Y N
There are two network controllers. One for 32-55 ppm machine and one for he 65-87 ppm
Go to Flag 1. Check for +12V between P/J25 pins 1 and 2. +12V present at PJ25 on
machine. The 65-87 ppm network controller can be used on the 32-55 ppm machine. But the
32-55 ppm network controller can not be used on a 65-87 ppm machine. If the wrong network the network controller PWB.
Y N
controller is installed, an error message will appear on the UI.
Install a new power supply, PL 16.10 Item 8.
Refer to GP 5 Portable Work Station and Tools for information regarding the AltBoot tool that is
Install a new CPU fan, PL 16.10 Item 4.
used to diagnose and repair faults with the network controller.
Go to Flag 2 and Flag 3. Check the outputs from the power supply PWB, The power sup-
Initial Actions plies are correct.
Make sure that the machine has no fault or status code other than 16-XXX active and, with the Y N
exception of the network controller fault, is working correctly. Install a new power supply, PL 16.10 Item 8.
Procedure The message ”IP - NC Communication Error” may be displayed on the UI. Reseat the cards,
connectors and memory module. Ensure that the cards are undamaged and in their correct
WARNING positions, refer to Table 2, Figure 2 and Figure 3. The error message has cleared.
Do not remove the battery from the network controller PWB. Danger of explosion if the Y N
battery is installed incorrectly. Perform 03-340, 03-416 Image Processor PWB to Network Controller Faults RAP.
WARNING
Switch off the machine, then switch on the machine, GP 14. The network controller boots
customer supply while performing tasks that do not need electricity. Electricity can up correctly.
Y N
NOTE: Communication errors between the image processing PWB module and the network • Perform a software set download, refer to GP 5.
controller are covered in the 03-340, 03-416 Image Processing PWB to Network Controller
• Reseat network controller disk drive connectors.
Faults RAP.
• Connect the PWS to the network controller. Switch off the machine, then switch on
Make sure that the external connectors are securely seated and the cables are undamaged. the machine, GP 14, to reboot the machine and view the results of the NC POST.
The connections are good. Refer to Table 2 in GP 5, for a list of tests. Refer to Network Controller Boot
Y N sequence to identify and repair the fault.
Reseat the connections. If the power supply cable is damaged, install a new power sup- • Using AltBoot (GP 5) check the network controller disk drive and if faulty, install a
ply, PL 16.10 Item 8. new disk drive PL 16.10 Item 5.
• Install a new network controller, PL 16.10 Item 15.
Switch off the machine, GP 14 and disconnect the power cord from the wall outlet. Reconnect
the power cord and switch on the machine. The network controller does not boot up cor-
Connect the PWS to the network controller. Perform a power off, power on to reboot the
rectly.
machine and view the results of the NC POST. The NC POST results (Network Controller
Y N
Boot sequence) are displayed on the PWS.
Y N
Perform a software set download. The network controller boots up correctly.
Figure 1. Check that mains (line) power is available at PJ23 on the power and control module.
Y N
Mains (line) power is available.
Install a new network controller, PL 16.10 Item 15.
Y N
Perform 01C AC Power RAP.
Figure 1. Check that either of the RJ-45 LAN connection LED’s is on.
Use the PWS and check the NC POST results (Network Controller Boot sequence) for a fail-
ure. A fault is shown.
Y N
A
A
Perform 03-340, 03-416 Image Processor to Network Controller Faults RAP.
USB ports
Table 1 RJ-45 LAN connector LEDs Ethernet port (RJ-45

Memory slot 0
LED Colour LED State Indicates LEDs)
Green Off 10 Mbit / s speed is selected Memory slot 1
Green On 100 Mbit / s speed is selected Memory slot 2
Yellow Off LAN link is not established
Yellow On (steady state) LAN link is established
Yellow On (brighter and pulsing) The network controller is communicating with
another device on the Local Area Network Power
supply
Table 2 Device allocations

Serial port
Device Slot Parts List Reference
Not allocated PCI slot 4 -
USB card - optional PCI slot 3 PL 16.10 Item 16 Hard disk drive
Not allocated PCI slot 2 -
Not allocated PCI slot 1 - CPU cooling fan
PCI slot 4
Memory module 256MB Memory slot 0 PL 16.10 Item 9
Memory module- optional Memory slot 1 PL 16.10 Item 9 PCI slot 3 Firewire ports
Memory module- optional Memory slot 2 PL 16.10 Item 9 PCI slot 2
PCI slot 1
Figure 2 NC component location
PJ23 RJ-45 LAN connection LEDs
Figure 1 PJ23 and LAN connection location


Network Controller Boot sequence • The BIOS then probes the bus for the network controller HDD.
Connect the PWS to the network controller, using the Ethernet cable, GP 4 Network Controller Critical Checks
AltBoot S/w Download. Switch the machine off and on, GP 14. Select the AltBoot window on • If the boot sequence stops at the interrupt statement, suspect no software image on the
the PWS and monitor the Network controller boot sequence. network controller HDD, no power to the network controller HDD, a bad connection from
the network controller HDD to the cable or a defective network controller HDD, PL 16.10
NOTE: References to the ESS and the network controller, are to the same item. Item 5.
Xerox User Flash Firmware • If the start button appears to be locked up, the machine reboots / resets and the network
controller will not boot up. Remove and reconnect the HDD data ribbon cable PJ5 on the
================================ network controller PWB. Install a new network control PWB, PL 16.10 Item 1.
_________________________________________________________________________
ALTERNATE BOOT Ver 4.0
GRUB Loading stage 1.5.
================================
GRUB loading, please wait.....
_________________________________________________________________________
Press any key to continue.
• System ID => e.g. Xerox Denali v1.00
• BIOS ID => e.g. American Megatreats Inc. 0701 03/04/2004 GRUB version 0.92 (639K / 12928 upper memory)
• Board ID => Celestica Denali P 2 CMY123432000378

_________________________________________________________________________
• uP ID => AMD mobile and Duron (tm) 00800 MHz
• Main Revision +> e.g. 4.1.0 Explanation
Explanation • The BIOS (Pre boot) attempts to load the network controller software from the HDD, and
• The System BIOS hands off boot up control. hand off the boot up procedure to the Linux custom.
• Critical Checks
NOTE: The network controller PWB BIOS displays the menu shown.
• If the boot sequence stops at “loading...”, suspect corrupted software on the network con-
Critical Checks troller HDD, a loss of power, or bad connection to the network controller HDD or a defec-
• If this menu is not displayed and no beeps are heard, suspect a defective network control- tive network controller HDD, PL 16.10 Item 5.
ler PWB or CPU not seated correctly. _________________________________________________________________________
• If this menu is not displayed and two beeps are heard, approximately 30 sec. after power
on, check the following, GP 7: Booting Linux CUSTOM
– a defective connection between the network controller PWB, PL 16.10 Item 1 and
the network controller disk drive, PL 16.10 Item 5. Booting CUSTOM
– a defective network controller disk drive, PL 16.10 Item 5.

Linux version 2.4.20-20.9.1 xerox -denali - opt
• If this menu is not displayed and three beeps are heard repeatedly, suspect a loose,
defective or missing network controller memory. Check the memory module connections. _________________________________________________________________________
_________________________________________________________________________
Explanation
Press Any Key For AltBoot Menu (05):..... (04)...... (03):......:(02):...... (01):...... (00): • The Linux custom has taken over the boot up and a File System check is being per-
formed.
_________________________________________________________________________
NOTE: The File System check will occur during every network controller boot up.
Explanation
Critical Check
• The BIOS displays this interrupt message. Pressing any key within 9 seconds will display
• If the boot sequence stops or if any error messages appear in this section (bad block on
the Altboot Options menu.
partition), suspect a defective network controller HDD, PL 16.10 Item 5.
NOTE: The Altboot Options menu is used when loading network controller software using _________________________________________________________________________
the Alternate Boot method.
Setting system clock:Tue NOV 2 07:06:11 EST 2004
• A single audible beep will be heard when the interrupt time expires.

.Performing fsck on disk ESS removing semaphore files in / tmp / semfiles... done
/ dev / hda2 clean, 448 / 52224 files, 10535/52211 blocks Starting / usr / smart / bin / Iftpd...
/ dev hda1: recovering journal Running / usr / smart / bin / Iftpd
internal journal ##EXT3 Starting / usr / smart / bin / trmWinServer....
.Start system logger.... .Running / usr / smart / bin / trmWinServer
Starting kernel logger... Starting postgresql service: succeeded
Xerox FrameBuffer Driver.... Initializing Database...
Successfully installed fbdev Module... Succeeded
Xerox OHC1 - 1394 NetDevice Driver version: 1.06 (Linux - 2.4.20) Start_lakes is beginning
Creating raw devices for / dev / hda ESS cleanup of IPC queues... done
RAMDISK driver initialized: 16 RAM disks of 4896K size 1024 blocksize ESS removing leftover shared memory and semaphores... done
* Creating RAM disk / dev / ram0, mounting on / tmp / root ESS removing semaphores files in / tmp / semfiles... done
* blocks = 1000, permissions = 777. ----------Creating Frame Buffer
This file system will be automatically checked every 22 mounts or 180 days, whichever comes Executing / usr / smart / bin / lakesCreate Frame Buffer
first.
/ usr / smart / bin / lakesCreateFrameBuffer - Physical address: 0x11a2000
* Creating RAM disk / dev / ram 1, mounting on / tmp semFiles.
/ usr / smart / bin / lakesCreateFrameBuffer - Bus address: 0x11a2000
* blocks = 1000, permissions = 777.
/ usr / smart / bin / lakesCreateFrameBuffer - Virtual address: 0x40091000
Writing inode tables: 0 / 1 done
/ usr / smart / bin / lakesCreateFrameBuffer - Size: 0xea6000
Writing superblocks and filesystem accounting information: done
---------FrameBuffer Creation Successful -----
This file system will be automatically checked every 22 mounts or 180 days, whichever comes
first Collecting ESS files into / tmp / Logs / archive / save _110204_07:06...
Starting verification of NURAM: / smart / nvram / nvram _file... Cleaning / tmp directory... done
.Successfully verification and set NURAM: smart / nvram / nvram _file Starting up System Control process
Running / usr / sbin / rpcbind ----------The ESS is initialized and starting required processes.
--------ELT Protocol Module Version: 0.205 build date: Aug 16 20004 10:25:05 ----------Please wait for system to become “OPERATION”
---------ESS cleanup of IPC queues--------done Linlks System
ESS removing leftover shared memory and semaphores... done Kernal 2.4.20 - 20.9. xerox _denali.opt on an i686

Version: #1 Mon Aug 16 10:22:03 EDT 2004
Xerox Corp.
XRX _ 0000aa71017a login: Removing Lakes IPC queues (except SC)
Removing general use / tmp / tmpfiles directory... done
Creating general use / tmp / tmpfiles directory... done
****************************************************************
***************** ESS System is 'OPERATIONAL ******************
****************************************************************
___________________________________
Explanation
• network controller software is loaded and the network controller will now attempt to syn-
chronize with the image processing PWB.
___________________________________________________
****************************************************************
******** ESS System 'SYNCHRONIZED' with SYSTEM MANAGER ********
****************************************************************
****************************************************************
************* DIGITAL COPIER PLATFORM 'AVAILABLE *************
****************************************************************
****************************************************************
******************* UI PLATFORM 'AVAILABLE *******************
****************************************************************
_______________________________________
Explanation
• If the four messages are not received check the FireWire cable and the FireWire PWB
installed in the image processing PWB module.
_______________________________________

19-401, 19-402, 19-403 Out of Memory Resources RAP 19-404 Compressor Time-out RAP
19-401 Out of memory - Stress Document. 19-404 Video compressor DVMA time-out
19-402 Out of memory - Stress Job. Initial Actions

• Check for DADH misfeed.
19-403 Out of memory with greater than one job in EPC.
• Check for jammed paper before the fuser.
Also use this RAP when a fault code is not displayed but the machine fails to complete com- • If the job has mixed originals, make sure that Mixed Size Originals is selected on the UI.
plex jobs. • Switch off the machine, then switch on the machine, GP 14.
Also use this RAP when memory related messages appear e.g.: Procedure
• Resources low, will start shortly
• Perform 03-315, 325, 347, 348, 349, 355, 400, Image Processor PWB Failure RAP.
• Please wait your job will start shortly
• Check the history files for DADH 05-XX faults and if necessary perform the appropriate
• System memory is full. Please wait while memory resources are made available to con-
RAP.
tinue your job. Do not press the start button again the scanner will start automatically. Or
touch Cancel Job to cancel your job. • If prints are mostly black, fuzzy or scrambled make sure that all grounding straps are
secure. If necessary perform 01A Ground Distribution RAP.
Initial Actions
Procedure
• Reseat the EPC memory PWBs, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10
Item 12.
• Check that there is sufficient EPC memory for the type of job that the customer is pro-
cessing. Refer to GP 24 Memory Resources. Inform the customer of the minimum recom-
mendation. If necessary install additional EPC memory, (32-55 ppm) PL 3.20 Item 12 or
(65-87 ppm) PL 3.10 Item 12.
• The problem may be the EPC memory PWB. Install a new EPC memory PWB, (32-55
ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10 Item 12.

19-406 Loopback DVMA Time-out RAP 19-407, 19-408 Middle Function DVMA Time-out RAP
19-406 Video loop back DVMA time-out detected. 19-407 Video middle function DVMA input time-out.
Initial Actions 19-408 Video middle function DVMA output time-out.

Initial Actions
Procedure Switch off the machine, then switch on the machine, GP 14.

• Perform 03-315, 325, 347, 348, 349, 355, 400, Image Processor PWB Failure RAP.
Procedure
• Install a new image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Perform the following:
Item 3. • Perform 03-315, 325, 347, 348, 349, 355, 400, Image Processor PWB Failure RAP.
• Perform SCP 6 Final Actions. • Install a new image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10
Item 3.
• Perform SCP 6 Final Actions.

19-409 Video Job Integrity Fault RAP 19-710, 19-711 Firewire Image Transfer Fault RAP
19-409 Video determines that it cannot guarantee the integrity of the job being processed. 19-710 Firewire has failed to transfer image data after its maximum number of retries
Initial Actions 19-711 Firewire has failed to acknowledge image transfer within firewire time-out.
• If the job has mixed originals, make sure that Mixed Size Originals is selected on the UI.
Initial Actions
Procedure
Procedure
• Perform 03-315, 325, 347, 348, 349, 355, 400, Image Processor PWB Failure RAP. Perform the following:
• Install a new image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 • Perform 03-340, 03-416 image Processing PWB to network Controller Fault RAP.
Item 3. • Install a new components as required:
• Perform SCP 6 Final Actions. – Firewire PWB, (32-55 ppm) PL 3.15 Item 6, (65-87 ppm) PL 3.11 Item 7.
– Image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
• Perform SCP 6 Final Actions.

20-302, 20-303 Fax Reset Failure RAP 20-305 Fax System Low Memory Unrecoverable RAP
The embedded fax PWB will automatically reset itself. The embedded fax PWB will automatically reset itself.
20-302 Unexpected reset on the embedded fax PWB due to hardware or software error. 20-305 Unrecoverable fax system low memory due to hardware or software error
20-303 Unrecoverable embedded fax PWB failed due to hardware or software error. Initial Actions
Make a backup of the phone book and the customer settings, using the NVM save and restore
Initial Actions tool on the PWS. Refer to Portable Work Station and Tools, GP 5.
tool on the PWS. Refer to Portable Work Station and Tools, GP 5. Procedure
Switch off the machine, then switch on the machine, GP 14. The fault still occurs.
Procedure Y N
Switch off the machine, then switch on the machine, GP 14. The fault still occurs. Go to SCP 6 and complete the final actions.
Y N
Go to SCP 6 and complete the final actions. Check that the correct size of compact flash memory is installed:
• 32Mb for one telephone line.
Clear the fax card NVM. Go to dC132, select Embedded Fax NVM initialization and perform • 256Mb for two telephone lines.
the routine, Reformat. The fault is cleared.
The correct value of compact flash memory is installed.
Y N Y N
Reload the software, GP 4. The fault is cleared.
Install the correct value of compact flash memory, PL 20.10 Item 3.
Y N
Go to RAP 20G Embedded Fax Checkout. Clear the images from the embedded fax PWB. Go to dC132 NVM Initialization. Select Embed-
ded Fax NVM Initialization. Perform the routine, Reformat. The fault is cleared.
Go to SCP 6 and complete the final actions.
Y N
Go to dC132 fax card NVM initialization. Perform the routine Reformat. The fault is
cleared.
Y N
Reload the software GP 4. Re-install the embedded fax PWB.

20-320 Fax Fault Not Cleared RAP 20-322 Fax Non-Volatile Device not Present RAP
20-320 After five instances of an unrecoverable fax fault and has not been cleared by a card 20-322 The non-volatile device has not been installed on the embedded fax PWB.
reset.
Initial Actions
Initial Actions Make a backup of the phone book and the customer settings, using the NVM save and restore
Make a backup of the phone book and the customer settings, using the NVM save and restore tool on the PWS. Refer to Portable Work Station and Tools, GP 5.
tool on the PWS. Refer to Portable Work Station and Tools, GP 5.
Procedure
Procedure Switch off the machine, then switch on the machine, GP 14. The fault still occurs.
Switch off the machine, then switch on the machine, GP 14. The fault still occurs. Y N
Y N Go to SCP 6 and complete the final actions.
Check if the compact flash has been installed and plugged in correctly.
Check that the correct size of compact flash memory is installed: Y N
• 32Mb for one telephone line. Remove and install the compact flash memory, PL 20.10 Item 3.
• 256Mb for two telephone lines.
Clear the fax card NVM. Go to dC132, NVM Initialization. Select Embedded Fax NVM initialisa-
tion. Perform the routine, Reformat. The fault still occurs.
Y N
Install the correct value of compact flash memory, PL 20.10 Item 3. Y N

Clear the fax card NVM. Go to dC132 NVM Initialization. Select Embedded Fax NVM initialisa-
tion. Perform the routine, Reformat. The fault is cleared.
Y N
Reload the software, GP 4. • Compact flash memory, PL 20.10 Item 3.
• Embedded fax PWB, PL 20.10 Item 4.

20-323, 20-324 Fax System Memory Low RAP 20-327 Extended Fax PWB Failure RAP
20-323 The fax system memory is low, less than 6Mb. 20-327 The registers cannot be accessed on the extended fax PWB.
20-324 There is not enough memory to use the fax service. Initial Actions
Procedure • Switch off the machine, then switch on the machine, GP 14.
• Check if the extended fax PWB is installed, PL 20.10 Item 2.
Y N
• Check that the extended fax PWB is connected correctly into the riser PWB.
• If an extended fax PWB has just been installed and the Fax continues to reset with an
Check that the correct size of compact flash memory is installed: error message. Perform the following:
• 32Mb for one telephone line. – Remove the extended Fax PWB from the embedded fax PWB and install the embed-
ded fax PWB back into the machine.
– Complete the removal procedure in 22-417 Embedded Fax Remove Failure RAP
Y N – Remove the embedded fax PWB and install the extended fax PWB onto it.
Install the correct value of compact flash memory, PL 20.10 Item 3. – Install the embedded fax PWB and extended fax PWB and complete the install pro-
cedure.
Clear the fax card NVM. Go to dC132 NVM Initialization. Select Embedded Fax NVM initialisa- • Install a new extended fax PWB, PL 20.10 Item 2.
Y N
Install a new compact flash memory, PL 20.10 Item 3.

20-331, 20-339, 20-341 Fax Network Line 1 Fault RAP 20-332, 20-340 Fax Network Line 2 Fault RAP
20-331 No communication via the PSTN 1 port. 20-332 No communication via the PSTN 2 port.
20-339 Fault at fax port 1 on the fax card. 20-340 Fault at port 2 on the extender fax PWB.
20-341 Miscellaneous faults on the embedded fax PWB. Initial Actions

Procedure Switch off the machine, then switch on the machine, GP 14. The fault still occurs.
Y N
Switch off the machine, then switch on the machine, GP 14. The fault still occurs. Go to SCP 6 and complete the final actions.
Y N
Go to SCP 6 and complete the final actions. Check the connection pins on the extended fax PWB, GP 7. The pins are good.
Y N
Check the connection pins on the extended Fax PWB, GP 7. The pins are good. Install a new extended fax PWB, PL 20.10 Item 2.
Y N
Install a new extended fax PWB, PL 20.10 Item 2. Check that the customer line is operational, plug a phone into the line and check for a dial tone.
If a phone is not available then use a line test tool, PL 26.10 Item 3. The phone line connec-
Check that the customer line is operational, plug a phone into the line and check for a dial tone. tion is good,
If a phone is not available then use a line test tool, PL 26.10 Item 3. The phone line connec- Y N
tion is good, The telephone line has a fault, advise the customer to have the line checked by the tele-
Y N phone company.
The telephone line has a fault, inform the customer to have the line checked by the tele-
phone company. Install new parts in the following order:
• Telephone cable, PL 20.10 Item 8.

20-342 Fax File Integrity Fault RAP 20-701 Fax Phone Book Download Failed RAP
20-342 An error has occur when accessing the file on a non-volatile device. 20-701 The fax phone book down load failed.

Make a backup of the phone book and the customer settings, using the NVM save and restore Check that the embedded fax PWB is correctly grounded. Ensure that the grounding strip, PL
tool on the PWS. Refer to Portable Work Station and Tools, GP 5. 20.10 Item 7 is securely attached to the bracket of the embedded fax PWB.
Procedure Make a backup of the phone book and the customer settings, using the NVM save and restore
tool on the PWS. Refer to Portable Work Station and Tools, GP 5.
Y N
Go to SCP 6 and complete the final actions. Procedure
Check that the correct size of compact flash memory is installed: Switch off the machine, then switch on the machine, GP 14. The fault still occurs.
• 32Mb for one line. Y N
• 256Mb for two lines. Go to SCP 6 and complete the final actions.
Retry to download the fax phone book. The phone book down loads.
Y N
Y N
Install the correct value of compact flash memory, PL 20.10 Item 3.
Check the connection between the embedded fax PWB PL 20.10 Item 4 and the riser
PWB PL 3.11 Item 6, GP 7. The connections are good.
Y N
Y N Install new parts as necessary:
Reload the software, GP 4.
The fault still occurs.
Y N
Install a new compact flash memory, PL 20.10 Item 3. The fault still occurs.
Y N
Reload the software, GP 4.

20-710, 20-711 Image Overwrite Error RAP 20A Fax Entry RAP
Use this RAP to isolate components which contribute to Fax communications failure.
20-710 Immediate image overwrite error has occurred on the fax card when overwriting the
job.
Initial Actions
20-711 On demand image overwrite error has occurred on the fax card when overwriting the • Check that the telephone line cables are properly connected. Fax Line 1 from the tele-
compact flash memory. phone line outlet connects to line 1 socket on the machine. Fax line 2 (if installed) from
the telephone line outlet connects to line 2 socket on the machine, Figure 1.
Initial Actions • Use a hand set to dial remote number and listen to dial type, (tone / pulse)
Make a backup of the phone book and the customer settings, using the NVM save and restore • Perform 20H Embedded Fax PWB Voltage Checkout.
tool on the PWS. Refer to Portable Work Station and Tools, GP 5. • Check the ground connection on the Embedded Fax PWB. Go to the 01A Ground Distri-
bution RAP and refer to figure 16 and figure 17.
Procedure • Check the Fault History. If the fault codes are 20-331, 20-339, 20-341 or 20-332, 20-340,
Switch off the machine, then switch on the machine, GP 14. The fault still occurs. then go to the appropriate RAP.
Y N • Check the Fax setup for any active feature that would inhibit the sending of a Fax, such
Go to SCP 6 and complete the final actions. as: Delayed start time, Local name and ID are set, Dialing type or junk Fax prevention.
Enter Tools / Fax Setup and check the following:
Check that the correct size of compact flash memory is installed:
– Country setting
• 32Mb for one telephone line.
– Line Selection
– Line Configuration
– Dial type setting, tone / pulse.
Y N
• Enter dC109 Embedded Fax Protocol Report and check for error codes.
Install the correct value of compact Flash memory, PL 20.10 Item 3.
Enter Tools / Fax Setups / Fax Reports. Print a Activity Report and check for error codes.
tion. Perform the routine, Reformat. The fault is cleared. Procedure
Y N
The Fax tab is available
Install a new compact flash memory, PL 20.10 Item 3.
Y N
Go to 20F Fax Tab Not Available RAP.
The machine will send a Fax to all machines.
Y N
The machine will send a fax to some machines.
Y N
Go to 20B Unable To Send A Fax RAP.
Go to 20C Unable To Send A Fax To Some Machines RAP.
The machine will receive a fax from the remote machine.

Y N
Go to 20D Unable To Receive A Fax RAP.
The Fax prints out.

Y N
Go to 20E Fax Will Not Print RAP.
The fault is cleared.

Y N
Go to 20G Embedded Fax Checkout RAP.
A
20-710, 20-711, 20A 2-712 WorkCentre 5687 Family
A
The Fax is working correctly. Send a three page test Fax to a known good Fax machine. Print a 20B Unable To Send A Fax RAP
Protocol Report and check for errors.
Use this RAP to isolate components which contribute to a send failure.
Initial Actions
Line 1 socket Refer to the 20A Fax Entry RAP and complete all of the initial actions.
Procedure
Verify with the customer that PSTN / PABX (Public Switched Telephone Network / Private
Automatic Branch Exchange) line is operational. Connect a telephone handset into line outlet
and listen for a dial tone. Use a known good telephone handset. The dial tone is present.
Y N
Line 2 socket Use the line test tool, PL 26.10 Item 3 to check the telephone line. The green normal
indicator light is on.
Y N
Ask the customer to request a line check by the telephone company.
Use a telephone handset to dial a known good number. The ring back is heard.
Y N
Enable audio line monitor (Enter Tools / Fax setups / Fax Transmission defaults / audio
line monitor) and set to ON and High volume.
Figure 1 Line 1 and line 2 sockets Dial the Fax number and listen for a dial tone or dialing and answer tones. A Fax tone is
present.
Y N
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the value at the following
location:
20-281 Line1CurrentDetect = 0
20-282 Line2CurrentDetect = 0 A Fax tone is present.
Y N
Go to the 20G Embedded Fax Checkout.
The Fax is working correctly. Send a three page test Fax to a known good Fax
machine. Print a Protocol Report and check for errors.
The dial tone - dialling answer tones are present.

Y N
The exchange is receiving the digits too quickly or is not processing the digits cor-
rectly. Ask the customer if the exchange is DTMF (Dual Tone Multiple Frequency) or
pulse dialing.
• Ensure that the machine is set for the correct dialing tone.
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the values at location
20-230 FaxLine1DialTypeDef and at location 20-231 FaxLine2DialTypeDef set
to 0 = Tone or 1 = Pulse.
A B
A B C
• Insert a pause ( , ) between the first and second digit of the dial string. In the The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or level.
Dialling Options select Dialling Characters / Pause / Add Character / Save. Are the busy tones recognized.
Y N
The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or • Check the number for a voice or tone answer.
level. The busy tones are recognized. • Check that the values at location 20-461 to 20-466 are set to the correct defaults to
Y N match the appropriate country setting.
Check the number for a voice or tone answer.
• If the voltages are correct. Enter Fax dC Routines, dC131 NVM Read / Write. Set
Check that the values at location 20-461 to 20-466 are set to the correct defaults to
NVM Location 20-650 FaxRingDetectorMaxFreq to 48 = 50Hz or 54 = 44Hz.
match the appropriate country setting.
The fax is working correctly. Send a three page test Fax to a known good Fax machine. Print a
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Protocol Report and check for errors. Re-enter the details from the fax options
Print a Protocol Report and check for errors. Re-enter the details from the fax options
Check that the customer is dialing the correct number. The number is correct.
Y N
Ask the customer to dial the number using the appropriate access codes.
Enable audio line monitor (Enter Tools / Fax setups / Fax Transmission defaults / audio line
monitor) and set to ON max time and High volume.
Dial the Fax number and listen for a dial tone or dialing and answer tones. A Fax tone is
present.
Y N
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the value at the following loca-
tion:
Y N
Go to the 20G Embedded Fax Checkout.
Print a Protocol Report and check for errors.
The dial tone - dialling answer tones are present.

Y N
The exchange is receiving the digits too quickly or is not processing the digits correctly.
Ask the customer if the exchange is DTMF (Dual Tone Multiple Frequency) or pulse dial-
ing.
• Ensure that the machine is set for the correct dialing tone.
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the values at location 20-
230 FaxLine1DialTypeDef and at location 20-231 FaxLine2DialTypeDef set to 0 =
Tone or 1 = Pulse.
• Insert a pause ( , ) between the first and second digit of the dial string. In the Dialling
Options select Dialling Characters / Pause / Add Character / Save.
• Enter Fax dC Routines, dC131 NVM Read / Write. Set NVM Location 20-621 Fax-
TimeBeforeDial to 13.
C
20C Unable To Send A Fax To Some Machines RAP Y N
Use this RAP to isolate components which contribute to a failure to send a Fax to some
machines.
The machine will resend up to 10 times before printing the failure report.
Initial Actions Enter Tools / Fax Setups / Fax Transmission Defaults / Automatic Resend. Set Auto Resend
Refer to the 20A Fax Entry RAP and complete all of the initial actions. Attempts to 1 or 2.
Procedure
The correct number is being dialled to make the connection. The connection is made.
Y N
The exchange is not processing the digits correctly, the machine needs longer pause
between digits.
• Insert a pause ( , ) between the first and second digit of the dial string. In the Dialling
Options select Dialling Characters / Pause / Add Character / Save.
• Enter Fax dC Routines, dC131 NVM Read / Write. Change setting at location 20-640
FaxDTMFInterdigitTime to 100.
Call the fax number from a known good telephone and listen for the answer fax tone. The Fax
tone is heard.
Y N
Fax on remote end is not picking up or no Fax is connected. Advise customer to check the
machine at the remote end.
Enter dC109 and print a Protocol Report. The Protocol Report shows RNR (Receive Not
Ready) is received from the remote Fax repeatedly until time out and DCN (Disconnect).
Check communication failure after V34-PH2 / V34-PH3 or DCS / TCF. The remote Fax
receives and prints the Fax.
Y N
Compatibility problem with remote Fax.
• Print a Protocol Report and check for communication errors.
• Line quality too poor for Super G3 to function correctly. Possible mains interference
on line.
• If the voltage are ok. Set NVM location 20-650 RingDetectorMaxFreq to 48 = 50Hz
or 54 = 44Hz.
• Disable V34. Enter Fax dC Routines, dC131 NVM Read / Write. Reset the value at
the following locations:
– 20-287 T30MaxSpeedL1Tx = 11 (14400).
– 20-288 T30MaxSpeed2Tx = 11 (14400).
If mains noise, try installing and using line 2 instead of line 1.
• When sending to a PC fax or fax server that has an ISDN card, need to customize
the CEQ values. Enter Fax dC Routines, dC131 NVM Read / Write. Set the value at
location 20-832 and 20-833 to 0.
The Protocol Report shows MCF (Message Confirmation) is not sent by the remote Fax (last
page), only DCN (Disconnect). The failure report printed out but the remote fax prints mul-
tiple copies of the job or failed page.

A B
20D Unable To Receive A Fax RAP • Compact flash memory, PL 20.10 Item 3.
Use this RAP to isolate components which contribute to the fax not received from the machine.
Initial Actions
Refer to the 20A Fax Entry RAP and complete all of the initial actions. Receive a three page test Fax from the original Fax machine. Enter dC109 and print a Protocol
Report and check for errors. The Protocol Report shows communication failure after CSI /
Procedure DIS (Called Subscriber Identified / Digital Identification Signal) or DCS / TCF (Digital
Command Signal / Training Check) or after V34-PH2 / V34-PH3 or EQM (Eye Quality Mon-
Verify with the customer that PSTN / PABX (public switched telephone network / private auto-
itor) value greater than 5000.
matic branch exchange) line is operational. Use a known good telephone handset or use the
Y N
line test tool 600T02133 to check the telephone line. The dial tone is present.
The problem may be intermittent, inform the operator of the remote machine, they should
Y N
report the problem to the telephone company.
Ensure Fax service is enabled and supported on that line by a PBX administrator.
Call the handset from another telephone. The phone rings. • Confirm line is standard PSTN / PBX analogue line
Y N • Line quality too poor for Super G3 or G3 to function correctly. Possible mains interference
Ask the customer to request a line check by the telephone company. on line. Possible DSL line, not properly filtered.
Ensure Fax service is enabled and supported on that line by a PBX administrator. • Ask customer to request Fax capable service from telephone company.
• Install R6 Embedded Fax PWB
Enable audio line monitor (Enter Tools / Fax Setups / Fax Transmission defaults / audio line
• If mains noise, try installing a 2 line fax PWB and use line 1.
monitor) and set to ON and High volume.
Dial the Fax number and listen for a dial tone or dialing and answer tones. A Fax tone is • Enter Fax dC Routines, dC131 NVM Read / Write. Set the value at the following locations:
present. – 20-285 T30 Maximum resolution Line 1 Rx = 7
Y N – 20-286 T30 Maximum resolution Line 2 Rx = 7
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the value at the following loca- This sets the receive resolution capabilities for line 1 and line 2 to 400x400 max, this will
tion: shorten the DIS.
• The DIS field is too long to enable successful communication.
Y N Enter Fax dC Routines, dC131 NVM Read / Write. Change location 20-837 USSTOCK-
Go to 20G Embedded Fax Checkout SUPPORTRAX to 0 (disable).
Install new components as necessary: • Disable V34. Enter dC131 NVM Read / Write and reset the value at the following loca-
• Embedded fax PWB, PL 20.10 Item 4. tions:
• Telephone cable, PL 20.10 Item 8. – 20-289 T30MaxSpeedL1Rx = 11 (14400)

– 20-290 T30MaxSpeedL2Rx = 11 (14400)
The fax is working correctly. Send a three page test fax to a known good fax machine. If the problem still exists try a lower line receive (Rx) speed: 12 = 12000, 13 = 9600, 14 =
Enter dC109 and print a Protocol Report and check for errors. 7200, 15 = 4800, 16 = 2400
• Send a three page test Fax from a known good fax machine. Enter dC109 and print a Pro-
Reconnect the fax and call the fax number from a independent telephone line and listen for a tocol Report and check for errors.
Fax tone. The machine answers and a fax tone is heard.
Y N
Print Activity Report. Check for receive calls on the Activity Report. Machine probably
does not bleep to indicate incoming call.
Check that the NVM values at location 20-222 and at location 20-654 to 20-658 are set to
the correct defaults to match the appropriate country setting. The machine answers and
a Fax tone is heard.
Y N
Go to 20G Embedded Fax Checkout
A B
20E Fax Will Not Print RAP 20F Fax Tab Not Available RAP
Use this RAP to solve fax printing problems. Use this RAP to isolate the problem when the Fax tab is not available or greyed out.

• Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • Switch off the machine, then switch on the machine, GP 14.
• Check that the paper trays are loaded with the appropriate paper sizes for printing the • Check for the correct installation of the embedded fax option. Refer to the system admin-
Fax. istration guide CD1, for the install instruction. Follow the screen prompts.
Procedure Procedure
• If the received fax has mixed size documents (example, the first prints are 8.5 x 11 and The Fax tab is displayed on the user interface screen.
then followed by 8.5 x 14 prints). Check in the ‘All Incomplete Jobs’ queue, the job will Y N
print 8.5 x 11 pages without printing 8.5 x 14 pages and then the job will be deleted. The fax installation was not completed.
Perform the following: Go to Tools / Options services / Embedded Fax. Select Enable and Save. Switch off the
machine and switch on the machine, GP 14. This will initiate the ‘Fax Install Wizard’ and
In Tools menu, go to Fax setup and select:
follow the prompts on the screen to complete the install of the Fax.
– Receive Defaults.
– Receive Printing mode and change to Manual. The Fax tab is displayed after installation.
– In paper sizes, select correct page for each size to match the paper in the tray. Y N
– Save and then change back to Auto. Save and Exit. Check that the fax PWB and the compact flash memory are installed correctly.
Switch off the machine, GP 14.
• If the User Interface is asking for a size paper that is not loaded in trays.
• Remove and install the Compact Flash card.
• Check the connection between the embedded fax PWB, PL 20.10 Item 4 and the
In Tools menu, go to Fax setup and select:
riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11 Item 6. Check the
– Receive Defaults. connection between the image processing PWB, PL 3.10 Item 3 and the riser PWB.
– Receive Printing mode. Switch on the machine, GP 14.
– Select manual, change small paper setting to None and Save.
The super fine tab is displayed.
NOTE: For small, long and large paper sizes select NONE if the corresponding
Y N
paper is not loaded in the paper trays.
The Server Fax may be enabled.
– Change setting to Auto and Save. Go to Tools / Optional Services / Embedded Fax and press enable Embedded Fax. This
will disable the Server Fax.
After installing Embedded Fax. The Fax selection tab is greyed out and requesting a
pass code to enable the Embedded Fax (Scan to E-mail fitted).
Y N
The fax is installed correctly. Send a three page test fax to a known good fax machine.
Perform AltBoot on the Network Controller to reload Network Controller software, GP 5.
NOTE: Software should only be loaded on a working machine. Loading or reloading software
onto a machine (or fax card) that has a fault will not work.

WorkCentre 5687 Family 2-717 20E , 20F
A
20G Embedded Fax Checkout Go to SCP 6 and perform the final actions.
Use this RAP to check for problems with the embedded Fax PWB.
Image processing PWB
Initial Actions
• Switch off the machine, then switch on the machine, GP 14. Riser PWB
• Check that the embedded fax PWB is located correctly, Figure 1.
• Check that the embedded fax PWB is correctly grounded. Ensure that the grounding strip,
PL 20.10 Item 7 is securely attached to the bracket of the embedded fax PWB. Embedded Fax
PWB
• If an extended fax PWB has just been installed and the fax continues to reset with an
error message. Refer to 20-327 Extended Fax PWB failure RAP
• For copy quality defects, go to IQ9 Unacceptable Received Facsimile Image Quality RAP.
Procedure
Go to Flag 1. Check the voltages at PJ55.
• (32-55 ppm) P/J155.
• (65-87 ppm) P/J155
Y N
Refer to the following:
• 01B 0V Distribution RAP. Figure 1 Component location
• 01D +3.3V Distribution RAP
• 01F +12V Distribution RAP
If necessary install a new Riser PWB, (32-55 ppm) PL 3.15 Item 3 or (65-87 ppm) PL 3.11
Item 6.
Switch off the machine GP 14. Disconnect the following:

• The Embedded Fax PWB from the Riser PWB.
• The Riser PWB from the Image Processing PWB.
NOTE: The riser PWB may also be connected to the firewire PWB. If necessary unplug
the firewire PWB.
Check that the connectors are clean and not damaged. If the connectors are damaged then
install new components as necessary:
• Riser PWB, (32-55 ppm) PL 3.15 Item 3, (65-87 ppm) PL 3.11 Item 6.
• Image processing PWB, (32-55 ppm) PL 3.20 Item 3, (65-87 ppm) PL 3.10 Item 3.
Reconnect the following:
• The riser PWB to the image processing PWB.
NOTE: If necessary reconnect the Firewire PWB.
• The embedded fax PWB to the riser PWB.

Switch on the machine, GP 14. The fault is cleared.
Y N
Return to the original fault code RAP and perform the remaining actions in the procedure.
A
20H Embedded Fax PWB Voltage Checkout
Use this procedure when there is communication or image quality defects with the fax. The
image quality defects are caused by electrical noise on the line.
Procedure
CAUTION
If a grounding problem, or a fax received during the check. The voltage on the test pads can be
between 50 to 100V AC.
2. Disconnect the fax cable and firewire cable from the image processing PWB.
3. Remove the embedded fax PWB, PL 20.10 Item 4.
4. Remove the safety cover, PL 20.10 Item 1 and the lower cover, PL 20.10 Item 5.
5. Remove the extended fax PWB, PL 20.10 Item 2.
6. Install the Embedded Fax PWB.
7. Connect the fax cable and firewire cable.
8. Switch on the machine, GP 14.
9. On the multimeter, select the AC volts and auto range.
Check that the voltage is between 0 and less than 1V on the test pads.
• For line 1. Measure between test pad 1 and test pad 2 and between test pad 2 and
test pad 3, Figure 1.
• For line 2. Measure between test pad 4 and test pad 5 and between test pad 5 and
test pad 6, Figure 1.
If the voltage is more than 1V, this indicates a possible ground connection problem. Refer
to 01A Ground Distribution RAP.
If the machine ground connections are good, request that the customer has the power
outlet socket checked.

WorkCentre 5687 Family 2-719 20G, 20H
20J Fax Problems on Digital Networks RAP
Use this RAP to isolate the problem when using digital networks.
Line 1 test pads 1, 2 and 3
The Fax option was designed as an analogue Group 3 device. This will have the best perfor-
mance when connected to a dedicated analog phone PSTN (Public Switched Telephone Net-
work) line or POTS (Plain Old Telephone system).
• The Fax option will function on the following technologies:

– ADSL - Asymmetric Digital Subscriber Line
– DSL - Digital Subscriber Line
Line 2 test pads 4, 5 and 6
– VOIP - Voice Over Internet Protocol
– T1 Trunk / E1 Trunk (Europe).
NOTE: Due to the compression used on the technologies. The level of performance
will be lower than on a PSTN or POTS.
• The Fax option will not function on the following technologies:

– ISDN - Integrated services Digital Network
– FOIP - Fax Over Internet Protocol, (T.38 protocol).
Initial Actions
Figure 1 Line 1 and line 2 test pads
• Check with the customer or IT person on what network the Fax service is being used and
what is the quality of service.
• Check that an analogue adapter or a connection for analogue terminals are available.
• Ask the customer to check with service provider that an analogue port for Fax service has
been provided and enabled.
Procedure
• Go to 20A Fax Entry RAP.
• Request the latest SPAR release.
• Disable V34.
Enter dC131 NVM Read / Write and reset the value at the following locations:
– 20-287 T30MaxSpeedL1Tx = 11 (14400)
– 20-288 T30MaxSpeedL2Tx = 11 (14400)
– 20-289 T30MaxSpeedL1Rx = 11 (14400)
– 20-290 T30MaxSpeedL2Rx = 11 (14400)
• If problems are still not resolved after these actions, then escalate the problem using the
normal escalation process

20H, 20J 2-720 WorkCentre 5687 Family
22-300 AHA End of Record Error RAP
22-300 AHA end of record error (Advanced Hardware Architecture). Registration
guide
Initial Actions
Clear obstructions from the paper path.
Procedure Halo guide

• Figure 1. Check the conductive path between the transfer / detack corotron halo guide
and the bias contact, PL 8.15 Item 23. A bad contact can cause a corrupted image on the
print.
• Clean the transfer / detack corotron and check for signs of arcing, ADJ 9.1.
• Figure 1, Check and if necessary clean the area of the halo guide, registration guide.
– Check the bias contact, connection.
– Check that the bias is available at the halo guide while the machine is in run mode.
For the voltage range of the registration chute bias, refer to 09-060 HVPS Fault RAP.
• Xerographic contamination may be caused by the failure of the scorotron cleaner, go to
the 09-341, 09-342 Scorotron Cleaning Failure RAP.
NOTE: If the fault has been caused by contamination and showing a CQ defect of band-
ing on the prints. Check the fuser module stripper fingers for contamination. If necessary
clean the stripper fingers or install a new stripper fingers (32-55 ppm) PL 10.8 Item 4, (65-
87 ppm) PL 10.10 Item 4.
• Check the machine fault history for other fault codes that occurs around the same time as
the 22-300 fault code and follow the related RAP.
• If 22-300 codes persist, the jobs may be beyond the capabilities of the machine. Request
the customer to select job parameters that are within the capabilities of the machine.
• If a 22-300 fault code occurs. There are paper jams on the short paper path and the cop-
ies have half the print and black lines on them. The cause can be because of the ROS
corrupting the video data lines. Install a new ROS, PL 6.10 Item 4.
Transfer/detack
Registration chute Bias contact
corotron
bias connection

22-306 to 22-315, 22-801, 814 System Error RAP 22-316, 22-810, 22-820 Capability That Does Not Exist RAP
22-306 No proposal for rejection. 22-316 Job requires a paper tray that does not exist. Job terminated.
22-307 Reschedule Error. Can not find reschedule point for rejection. 22-810 Job required IOT capability that does not exist. Job terminated.
22-309 No accept time out error. Consecutive no accepts received from a module exceeds the 22-820 Job required finishing capability that does not exist. Job terminated.
threshold value (20). Five consecutive 22-309s will cause a 22-819.
Procedure
22-310 Image sequence error. Job terminated.
• The job will be terminated and must be resent with acceptable instructions that are within
the capabilities of the machine.
22-315 Module completion no response fault. One or more modules did not respond with com-
pletion message. • If the error recurs, switch off the machine, then switch on the machine, GP 14.
22-801 Module completion message received after IOT returned to standby.
22-814 Module registration late error. Module registration message received beyond required
time window.
Initial Actions
• Check for and clear any obstructions in the paper path.
Procedure
• If a 22-315 fault code is displayed, go to the 06-340 ROS Laser Failure RAP.
• If the problem persists, the jobs may be beyond the capabilities of the machine. Request
the customer to select job parameters that are within the capabilities of the machine.

22-306 to 22-315, 22-801, 814, 22-316, 22-810, 22-820 2-722 WorkCentre 5687 Family
22-370 Cannot Communicate to the XSA Database RAP 22-400 to 22-403, 22-775 Option Install Failure RAP
22-370 A loss of data communications between the image processing PWB and the network 22-400 The system manager failed to install the network scanning (scan to file) option.
controller.
22-401 The system manager failed to install the server fax option.
The Xerox Standard Accounting (XSA) feature will only be available on a System Terminal (ST)
devices. The administrator enables the feature through the machine user Interface or by a Web 22-402 The system manager failed to install the E-mail (scan to E-mail) option.
user interface.
22-403 The system manager failed to install the internet fax option.
Procedure
22-775 The system manager failed to install the CPSR file cabinet option.
Procedure
• Check the connections between the image processing PWB and the network controller.
Refer to 03-340, 03-416 Image Processing PWB and Network Controller Faults RAP. Perform the following:
• Enter Machine status / Machine Details / System Software Version.
The version number should start with 21. If the software version starts with the number
12, this is a WorkCentre model and does not support internal fax option.
• Select Machine Hardware Option Configuration and check:
– The network controller: Present.
– Check that the Firewire cable is connected between the network controller and the
image processor PWB, (32-55 ppm) PL 3.20 Item 3 or (65-87 ppm) PL 3.10 Item 3.
– The network controller RAM should be a minimum of 96Mb.
If less than 96Mb then increase the memory capacity, PL 16.10 Item 9.
If unknown, then check the image processor FireWire cable is connected correctly at
the network controller and at the image processor PWB module, PL 16.10 Item 12.
• Reinstall the failed option. Refer to the system administration guide CD1, for the install
instruction. Enter the kit option number found in the software options kit.

22-404 to 22-406 Option Install Failure RAP 22-407 Embedded Fax Install Failure RAP
22-404 The system manager failed to install the network accounting (JBA) option. 22-407 The system manager failed to install the embedded fax option.
22-405 The system manager failed to install the on demand image overwrite option. Initial Actions
• Check if the Fax tab is greyed out.
22-406 The system manager failed to install the immediate image overwrite option.
• Check that the compact flash is installed correctly.
Procedure
Procedure
• Reinstall the failed option. Refer to the system administration guide CD1, for the install
instruction. Enter the kit option number found in the software options kit. • Go to 20G Embedded Fax Checkout.
• Reinstall the embedded fax option. Refer to the system administration guide, CD1 for the
installation instructions. Follow the screen prompts.

22-404 to 22-406, 22-407 2-724 WorkCentre 5687 Family
22-410 to 22-416, 22-777 Option Remove Failure RAP 22-417 Embedded Fax Remove Failure RAP
22-410 The system manager failed to remove the network scanning (scan to file) option. 22-417 The system manager failed to remove the embedded fax option.
22-411 The system manager failed to remove the server fax option. Procedure
22-412 The system manager failed to remove the E-mail (scan to E-mail) option.
22-413 The system manager failed to remove the internet fax option. • To remove the option perform the following:
1. Press the (Access) button to enter the Tools pathway.
22-414 The system manager failed to remove the network accounting (JBA) option. 2. On the key pad enter (1111) or the current password and select Enter.
3. Select Go to Tools.
22-415 The system manager failed to remove the on demand image overwrite option.
4. Wait for the screen to refresh and select More.
22-416 The system manager failed to remove the immediate image overwrite option. 5. Select Optional Services.
6. Select the option to be disabled.
22-777 The system manager failed to remove, disable and delete CPSR file cabinet option. 7. Select Disable.
Procedure NOTE: An option must be disabled before it can be removed.
Perform the following: 8. Select Save

• Switch off the machine, then switch on the machine, GP 14. 9. Wait for the screen to refresh and select the failed option.
• To remove the option perform the following: 10. Select Remove
1. Press the (Access) button to enter the Tools pathway. 11. Select Save
2. On the key pad enter (1111) or the current password and select Enter. 12. Select Confirm
3. Select Go to Tools. 13. Select Exit Tools
4. Wait for the screen to refresh and select More. 14. The machine system reboots.
5. Select Optional Services. After the machine system reboot. A Fax Install window appears and the options are
6. Select the option to be disabled. to View Install Information, Install now or Install later. Select the option required.
7. Select Disable. 15. The network controller, if fitted will reset with the new configuration. When complete
the optional feature removed will not appear in the machine user interface screen.
NOTE: An option must be disabled before it can be removed.
• If the embedded fax remove failure still occurs, go to dC132 NVM initialization and select
8. Select Save All Copier NVM and reset the NVM.
9. Wait for the screen to refresh and select the failed option. • If the embedded fax PWB is to be removed from the machine. Switch off the machine, GP
14. Remove the embedded fax PWB. Switch the machine on, GP 14.
10. Select Remove
11. Select Save
1. An Options not detected window appears.
12. Select Confirm
2. Select SA confirm.
13. Select Exit Tools
3. Enter password (1111).
14. The machine system reboots.
4. Select Enter.
15. The network controller will reset with the new configuration. When complete the
optional feature removed will not appear in the machine user interface screen. 5. Select line 1 fax card.
If the fault is not cleared then reload the software, GP 4. 6. Select Confirm removal of selected option.
7. Repeat for line 2 fax card.
8. Select Confirm removal of selected option.
9. Select Confirm.
10. Select Save.

WorkCentre 5687 Family 2-725 22-410 to 22-416, 22-777, 22-417
22-419 Embedded Fax Enable Failure RAP 22-421 Embedded Fax Disable Failure RAP
22-419 The system manager failed to enable embedded fax option. 22-421 The system manager failed to disable embedded fax option.
Procedure Procedure
Perform the following: Perform the following:
• Go to 20G Embedded Fax Checkout. • To disable the option perform the following:
• To enable the option perform the following: 1. Press the (Access) button to enter the Tools pathway.
1. Press the (Access) button to enter the Tools pathway. 2. On the key pad enter (1111) or the current password and select Enter.
2. On the key pad enter (1111) or the current password and select Enter. 3. Select Go to Tools.
3. Select Go to Tools. 4. Wait for the screen to refresh and select More.
4. Wait for the screen to refresh and select More. 5. Select Optional Services.
5. Select Optional Services. 6. Select the Embedded fax.
6. Select the Embedded fax. 7. Select Disable.
7. Select Enable. 8. Select Save
8. Select Save 9. Select Exit Tools
9. Select Exit Tools 10. The network controller, if fitted will reset with the new configuration. When complete
10. The network controller, if fitted will reset with the new configuration. When complete the optional feature removed will not appear in the machine user interface screen.
the optional feature removed will not appear in the machine user interface screen. • The embedded fax disable failure still occur. Go to dC132 NVM initialization and select All
Copier NVM and reset the NVM.

22-450 Test Pattern Standard Grey Level Too High RAP 22-451 Test Pattern Average Grey Level Too Low RAP
22-450 The image quality adjustment routine has determined that the test pattern standard 22-451 The image quality adjustment routine has determined that the average grey level of the
deviation is too high. The standard deviation of the grey levels of the test pattern as scanned test pattern is too low. The grey part of the test pattern as measured by the scanner is too dark
by the scanner is too high. (i.e. low grey levels = dark). If this fault occurs the (IQA) image quality adjustment factor will not
be readjusted and stay as it is.
Initial Actions
Load A4 (8.5x11 inch) white paper LEF in the Bypass Tray. Initial Actions
Load A4 (8.5x11 inch) white paper LEF in the Bypass Tray.
Procedure
Run print samples using a test pattern and inspect the copy quality. All copy quality defects Procedure
must be rectified before running the image quality adjustment routine. Streaks and non-uniform Perform the following:
halftone prints can cause the code to be shown. • Make print samples and if the images are dark or black refer to IQ1 Image Quality Entry
RAP to resolve image quality defects for dark or black images.
Take print samples to check image quality. Refer to IQ1 Image Quality Entry RAP to resolve
• Check that the image quality adjustment factor in the NVM is not too high causing the
image quality defects.
ROS to have a high level output and very dark test pattern. Enter dC131 location 06-04
image quality adjustment factor and reset value to 100. Reboot the machine and repeat
the ADJ 9.2 Image Quality Adjustment Routine.
• Check in dC131 location 06-01 ROS light level, is correct and not set high. Enter dC131
location 06-01 ROS light level and reset value to default. Reboot the machine and repeat
• Check that the developer bias is not set high. Enter dC131 location 09-021 developer bias
print level and reset value to default.
• If the fault still occurs the ROS output level may be too high. Go to the RAP 03-395, 396,
852, 853 IOT PWB Fault RAP.

22-452 Test Pattern Average Grey Level Too High RAP 22-760 IQA Factor Set to Maximum RAP
22-452 The image quality adjustment routine has determined that the average grey level of the 22-760 The (IQA) image quality adjustment factor has been set to the maximum value (dark).
test pattern is too high. The grey part of the test pattern as measured by the scanner is too light The fault will occur if the test pattern is light, but not light enough to create a 22-452 fault. This
(i.e. high greys levels = light). If this fault occurs the (IQA) image quality adjustment factor will may result in subsequent image quality being too dark, as the ROS output level may be too
not be re-adjusted and will stay as it is. Subsequent IQ will not be altered. high. Check in fault history to find a 22-760 failure.

Load A4 (8.5x11 inch) white paper LEF in the Bypass Tray. Load A4 (8.5x11 inch) white paper LEF in the Bypass Tray.
Procedure Procedure
Perform the following: Perform the following:
• Check that the test pattern was fed through the document handler the correct way up. • Check that the test pattern was fed through the document handler the correct way up.
• Make print samples and if the images are light or white refer to IQ1 Image Quality Entry • Make print samples and if the images are light or white refer to the IQ1 Image Quality
RAP to resolve image quality defects for light or white images. Entry RAP to resolve image quality defects for light or white images.
• Check that the image quality adjustment factor in the NVM is not too low causing a high • Check that the image quality adjustment factor in the NVM is not too, low causing high
ROS light level output, and very light test pattern. ROS light level output, and very light test pattern.
Enter dC131 location 06-04 (IQA) image quality adjustment factor, reset value to 100. Enter dC131 location 06-04 (IQA) image quality adjustment factor, reset value to 100.
Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine. Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine.
• Check in dC131 location 06-01 ROS light level, is correct and not set low. Enter dC131 • Check in dC131 location 06-01 ROS light level, is correct and not set low. Enter dC131
location 06-01 ROS light level, reset value to default. Reboot the machine and repeat the location 06-01 ROS light level, reset value to default. Reboot the machine and repeat the
ADJ 9.2 Image Quality Adjustment Routine. ADJ 9.2 Image Quality Adjustment Routine.
• Check that the developer bias is not set low. Enter dC131 location 09-021 developer bias • Check that the developer bias is not set low. Enter dC131 location 09-021 developer bias
print level and reset value to default. print level and reset value to default.
• If the fault still occurs the ROS output level may be too low. Go to the RAP 03-395, 396, • If the fault still occurs the ROS output level may be too low. Go to the RAP 03-395, 396,
852, 853 IOT PWB Fault RAP. 852, 853 IOT PWB Fault RAP.

22-761 IQA Factor Set to Minimum RAP 22-774 CPSR File Cabinet Enable Failure RAP
22-761 The (IQA) image quality adjustment factor has been set to the minimum value (light). 22-774 The system manager failed to enable the CPSR file cabinet option.
The fault will occur if the test pattern is dark, but not dark enough to create a 22-451 fault. This
may result in subsequent image quality being too light, as the ROS output level may be too Procedure
low. Check in fault history to find a 22-761 failure. Perform the following:
Initial Actions
• To enable the option perform the following:
Load A4 (8.5x11 inch) white paper LEF in the Bypass Tray.
2. On the key pad enter (1111) or the current password and select Enter.
Procedure
3. Select Go to Tools.
• Make print samples and if the images are dark or black refer to the IQ1 Image Quality
5. Select Optional Services.
Entry RAP to resolve image quality defects for dark or black images.
6. Select the CPSR File Cabinet.
• Check that the image quality adjustment factor in the NVM is not too high causing high
ROS light level output and very dark test pattern. 7. Select Enable.
Enter dC131 location 06-04 (IQA) image quality adjustment factor and reset value to 100. 8. Select Save
Reboot the machine and repeat the ADJ 9.2 Image Quality Adjustment Routine. 9. Select Exit Tools
• Check in dC131 location 06-01 ROS light level, is correct and not set high. Enter dC131 10. The network controller, if fitted, will reset with the new configuration. When complete
location 06-01 ROS light level and reset value to default. Reboot the machine and repeat the optional feature removed will not appear in the machine user interface screen.
• Check that the developer bias is not set high. Enter dC131 location 09-021 developer bias
print level and reset value to default.
• If the fault still occurs the ROS output level may be too high. Go to the RAP 03-395, 396,
852, 853 IOT PWB Fault RAP.

22-776 CPSR File Cabinet Disabled Failure RAP 22-819, 22-831 to 22-837 Time Out Error RAP
22-776 The system manager failed to disable the CPSR file cabinet option. The 22-83x faults occur when the service fails to respond to the job queue request. This is
either because it is busy processing a previous job request, or has failed or locked up.
Procedure
Perform the following: 22-819 Cycle up / cycle down loop failure. Job terminated. Can be caused by five consecutive
22-309s.
• To disable the option perform the following: 22-831 List jobs request timed out between image processor and user interface.
2. On the key pad enter (1111) or the current password and select Enter. 22-832 List jobs request timed out between image processor and network controller print ser-
3. Select Go to Tools. vice.

22-833 List jobs request timed out between image processor and network controller scan to
5. Select Optional Services. file.
6. Select the CPSR File Cabinet.
7. Select Disable. 22-834 List jobs request timed out between image processor and network controller scan to fax
8. Select Save / server fax service.
9. Select Exit Tools

22-835 List jobs request timed out between queue utility and either DC job service or the
10. The network controller, if fitted, will reset with the new configuration. When complete embedded fax services.
the optional feature removed will not appear in the machine user interface screen.
22-836 Network controller scan to distribution service not responding to List jobs RPC call for
scan to E-mail or for internet fax.
22-837 List jobs request time out between the image processor and file 2 E-Fax services.
Initial Actions
• Check for and clear any obstructions in the paper path.
• Check for other fault codes generated about the same time, in case a more relevant fault
code has been generated.
Procedure
• Go to the fault history (GP 2) and perform the relevant RAP for the fault that occurred
prior to any of the above faults occurring.
• If the problem persists, the jobs may be beyond the capabilities of the machine. Request
the customer to select job parameters that are within the capabilities of the machine.1

22-776, 22-819, 22-831 to 22-837 2-730 WorkCentre 5687 Family
OF1 Audible Noise RAP – Remove the fuser module to eliminate the noise caused by the fuser. If the source of
the noise is the fuser, go to the Fuser check out.
Use this RAP to isolate unusual noises in the machine.
• Enter dC330 code 04-010 and add code 08-070 to energize the registration clutch. The
NOTE: Due to the intermittent nature of unusual noises, this RAP can only give guidance on registration rolls and the jam clearance knob 4c rotate.
how to isolate noises. This RAP will not find all possible causes. When machines become old • Enter dC330 code 10-065 Vac. transport fan, to run the vacuum transport fan, PL 10.25.
and worn, unusual noises may arise that are not covered in this RAP. • Enter dC330 code 08-060 motor slow or code 08-062 motor fast, to run the duplex trans-
port motor. The duplex transport rolls rotate, (32-55 ppm), PL 8.22 or (65-87 ppm), PL
Procedure 8.20.
1. Ask the customer if there are any specific machine functions that are noisy. • Enter dC330 code 10-030 Invert Mot Fwd Slow, to rotate the nip split shaft, PL 10.11 Item
2. Ask the customer to demonstrate the function of the machine that generates the unusual 4.
noise. • Enter dC330 code 10-035 Invert Mot Rev Slow, to rotate the nip split shaft and the jam
3. Check the Fault and Error logs. clearance knob 2b rotates, PL 10.11 Item 4.
4. Switch off the machine, GP 14. Wait for two minutes, switch on the machine and allow the • Enter dC330 code 10-040 Invert Mot Rev Duplex, to rotate the nip split shaft and the jam
machine to perform a normal initialization and warm-up. clearance knob 2b rotates fast, PL 10.11 Item 4.
5. Run the machine in all modes. Also use the diagnostics to run individual components. Go • Enter dC330 code 10-045 Invert Path solenoid, energizes the solenoid and moves the
to the relevant subsection: inverter gate, PL 10.11 Item 14.
• Main drives and paper transport. • Enter dC330 code 10-050 Invert Nip solenoid, energizes the solenoid and moves the nip
• DADH. split shaft, PL 10.11 Item 4.
• ROS. Possible causes and potential solutions are:
• Tray 1 and 2 Assembly. • Squeaks.
• Tray 3 and 4 Assembly. Possible causes are:
• Tray 5 Assembly – Contamination of the drive shafts and the bearings.
• Xerographics. – Bearings in cooling fans.
• Fuser. – Incorrectly adjusted or worn drive belts.
• LCSS 1K. – Incorrectly aligned or damaged parts.
• HCSS Solution:
• LCSS 2K. – Clean the components.
• HCSS BM. – Remove and clean the drive shafts, bearings and then lubricate. Refer to ADJ 4.1
Machine Lubrication.
• Scanner.
– Adjust the components if necessary.
• Network controller.
– Check for parts that are damaged or out of position.
Main drives and paper transport
– Install new parts as necessary.
• Enter dC330 code 04-010 main drive motor, to run the main drives.
• Squeaks from the duplex tray (65-87 ppm)
The following components will be run:
Possible causes are:
– Registration transport PL 8.15 Item 1.
– The metal stiffener bracket on the bottom of the duplex tray vibrates against the
– Developer module (32-55 ppm), PL 9.17 Item 2 or (65-87 ppm), PL 9.15 Item 2.
plastic frame moulding.
– Short paper path assembly PL 10.25 Item 1.
Solution:
– Fuser module (32-55 ppm), PL 10.8 Item 1 or (65-87 ppm), PL 10.10 Item 1.
– Remove the duplex transport, REP 8.7.
– Inverter post fuser and exit rolls and the jam clearance knob 3C rotate.
– Remove the metal stiffener bracket and reform the securing edge with the two loca-
– To isolate the developer module: tion holes by 5 degrees. Refit the metal stiffener bracket and ensure that the metal
Unlatch the xerographic module to separate the developer from the main drives. If bracket is tight against the plastic frame moulding.
the source of the noise is the developer assembly, check the developer drive gear, • Clicking.
PL 9.15 Item 16.
– To isolate the fuser module:
– The waste toner auger clutch slipping. This clutch is designed to slip to prevent dam-
Release the jam clearance latch 3b4a on the fuser module, to separate the pressure age to the auger gear box if toner backs up in the waste pipe.
roll from the fuser roll.

WorkCentre 5687 Family 2-731 OF1
– Short paper path drive belt slipping on gear/pulley. Possible causes are:
Solution: – The feed motor and CVT motor are not tensioned correctly, causing the drive belts to
– Remove the waste toner bottle and clean the toner from the waste pipe and the slip.
auger system. Refer to REP 9.10 Auger Damper. Solution:
– Install a new drives module, (32-55 ppm), PL 4.15 Item 1, (65-87 ppm), PL 4.10 Item – Adjust the DADH drive belts, ADJ 5.1.
1. • Gear rattle.
– Install a new drive belt, PL 10.25 Item 10. Possible causes are:
DADH – A loose meshing of the clutch and motor gears PL 5.15 Item 9 and PL 5.15 Item 16.
Run the following components: Solution:
• Enter dC330 code 05-030 DADH CVT motor to rotate the DADH CVT roll, PL 5.25 Item 5. – Adjust the DADH drive belts, ADJ 5.1.
• Enter dC330 code 05-020 feed motor, to run the DADH takeaway rolls, PL 5.35 Item 6. ROS
• Enter dC330 code 05-020 and add code 05-025 feed solenoid, to energize the feed Run the following components:
clutch, PL 5.15 Item 9. • Enter dC330 code 06-020 ROS motor, to drive the ROS motor at normal run speed, PL
Possible causes and potential solutions are: 6.10 Item 4.
• Excessive noise from the DADH when duplex documents are being recirculated for • Enter dC330 code 06-025 ROS motor, to drive the ROS motor at standby speed, PL 6.10
copying the second side. Item 4.
Possible causes are: The ROS gives out a ascending frequency, a whining noise for a duration between 5 and 6
– The DADH speeds up during second side recirculation when in duplex mode. seconds. The whining noise is the normal sound of the ROS motor accelerating.
Solution:
– Switch off the acceleration in duplex mode. Set dC131 NVM location 05-012 DADH Tray 1 and 2 Assembly
Dup Motor Spd to 1. Remove tray 1 and tray 2 and run the following components:
• Enter code dC330 code 08-010 T1 Feed Motor, to run the tray 1 feed motor, PL 8.26 Item
NOTE: The default value for dC131 NVM location 05-012 DADH Dup Motor Spd is
0. 6.
• Enter code dC330 code 08-020 T2 Feed Motor, to run the tray 2 feed motor, PL 8.26 Item
• Grinding noise. 6.
Possible causes are: • Open left hand door.
– The intermediate feed bearing, PL 5.15 Item 22 can stick, preventing the feed roll Enter dC330 code 08-025 tray 1 and 2 transport motor, to run tray 1 and tray 2 transport
from free wheeling as the document is transported by takeaway roll. rolls, PL 8.25 Item 8.
– Large flat spots, confined to one or two areas on the retard roll, which causes feed Possible causes and potential solutions are:
noise and an increase in 05-330, 05-331and 05-335 jams.
• Squeaks.
Solution:
– Install a new the feed assembly, PL 5.15 Item 18.
– Contamination of the drive shafts and bearings.
• Noise from the DADH input tray.
– Incorrectly adjusted or worn drive belts.
– Incorrectly aligned or damaged parts.
– Document guides.
Solution:
Solution:
– Remove and clean the drive shafts, bearings and then lubricate. Refer to ADJ 4.1
– Clean the DADH input tray in the area below the input guides with antistatic fluid, PL Machine Lubrication.
26.10 Item 19.
– Go to ADJ 8.1 Transport Drive Belt. Install new parts as necessary, PL 8.25 Item 2.
• Squeaks from the DADH.
– Check for parts that are damaged or out of position.
– Adjust the components if necessary.
– DADH exit roll assembly or takeaway roll assembly, PL 5.35 Item 6.
Solution:
– Remove and clean the shafts and plastic bushes with antistatic fluid, PL 26.10 Item
19.
• Knocking noise.

OF1 2-732 WorkCentre 5687 Family
Tray 3 and 4 Assembly Possible causes are:
Run the following components: – The scorotron cleaning mechanism. A clicking noise is made when the scorotron
cleaning brush reaches the end of its travel.
• Open the left hand door. Enter dC330 code 08-045 tray 3 and 4 transport motor, to run the
tray 3 and 4 transport roll, PL 8.30 Item 18. Solution:
• Pull out tray 3 and let the tray drop, then push the tray back in. Enter dC330 code 07-030 – None, this is normal behavior. If the scorotron cleaning mechanism is the cause of
Tray 3 elevator motor, to elevate tray 3, PL 7.20 Item 1. the noise, inform the customer.
• Pull out tray 4 and let the tray drop, then push the tray back in. Enter dC330 code 07-040 • Knocking or clicking noise.
Tray 4 elevator motor to elevate tray 4, PL 7.20 Item 1. Possible causes are:
Possible causes and potential solutions are: – Xerographic module drive gear is not correctly engaged, PL 9.20 Item 2.
• Knocking noise No drive or a knocking noise from the tray 3 and 4 transport motor. – Developer module drive gear is not correctly engaged, PL 9.15 Item 2.
Possible causes are: – Cooling fan blades catching on a harness, component or cover.
– The tray 3 and 4 transport motor. Solution:
– Worn or stretched elevator cables. – Remove the xerographic module. Re-install the module.
– Worn or stretched elevator cables. – Remove and lubricate the developer module support pins, REP 9.2. Refer to ADJ
Solution: 4.1 Machine Lubrication.
– Check the drive belt and gears, PL 8.30 Item 8. – Ensure that the fan is secured correctly and the area around the fan is clear.
– Adjust and install new components as necessary, PL 7.15. – Install a new fan:
– Check that the paper trays are correctly position and that the tray moves freely Cooling fan, PL 3.10 Item 2.
inside the tray assembly. Ozone fan, PL 9.25 Item 1.
– Install new components as necessary, PL 7.15. Photoreceptor fan assembly, PL 9.25 Item 6.
Tray 5 Assembly Fuser
Run the components as follows: Possible causes and potential solutions are:
• Open the tray 5 door to lower the elevator. • Grinding noise.
• Close the door or actuate the interlock. Possible causes are:
• Enter the dC330 code 07-373 to drive the tray up. – The fuser web motor not turning the fuser web, causing excessive loading on the
• Enter the dC330 code 07-374 to drive the tray down. fuser drives. This will also cause toner contamination on the stripper fingers and
paper jams in the inverter.
• Enter the dC330 code 08-046 to operate the tray 5 transport motor, PL 8.40 Item 2.
– The fuser web drive dog, 32-55 ppm PL 10.8 Item 2 or 65-87 ppm PL 10.10 Item 2.
• Enter the dC330 code 08-117 to operate the tray 5 feed motor, PL 8.40 Item 3.
Solution:
Check the associated belts, rollers, bearings, sensors and encoders for possible noise
sources. – Go to 10A Fuser Web Motor RAP.
NOTE: Do not change the fuser module, because of the appearance of wrinkles on
Xerographics the pressure roll. This is normal for the pressure roll, caused by the conductive
Run the following components: sleeve that stretches as the silicon rubber base of the roll expands. The pressure
• Enter dC330 code 09-010 P/R motor, to run the photoreceptor drive motor, (32-55 ppm) rolls are more wrinkled due to the higher run temperatures on the 65-87 ppm
PL 4.15 Item 17 or (65-87 ppm) PL 4.10 Item 17. machines.
• Enter dC330 code 09-071 Scorotron Cleaner Motor Forward or 09-072 scorotron cleaner LCSS 1K
motor Reverse, to run the scorotron cleaner motor.
Run the following components:
Possible causes and potential solutions are:
• Enter dC330 code 11-000 Transport Motor 1, to run the entry transport rolls, PL 11.110
• A high pitched noise when the corotron is switched on.
Item 2 and PL 11.110 Item 9, PL 11.110 Item 6.
• Enter dC330 code 11-001 Transport Motor 2, to run the entry rolls, PL 11.120 Item 13.
– The detack corotron.
• Enter dC330 code 11-024 Paddle Wheel Motor Run, rotates the paddle wheel, PL 11.104
Solution: Item 4.
– None, this is normal behavior. • Enter dC330 code 11-009 Tamp Mot Cycle, cycles the front and rear tampers, PL 11.112
• A clicking noise from the Xerographic module. Item 1.

• Enter dC330 code 11-023 Eject Mot Cycle, cycles the eject assembly, PL 11.114 Item 1. Possible causes are:
• Enter dC330 code 11-033 Bin 1 Elevator Motor Cycle, to move bin 1 up and down, PL – The LCSS is not aligned correctly.
11.106 Item 8. Solution:
NOTE: The bin will move down and then move up to the home position. – Check the machine to LCSS alignment, ADJ 11.2-110.
– Adjust the components if appropriate.
• 2 knocks for each stapled set.
• Clicking Noise from the LCSS
– LCSS set ejector.
– The staple head continually operating for approximately 15 seconds. This occurs
Solution:
every time the LCSS top cover or front door is opened then closed, because the sta-
– Go to the 11-320-120, 11-322-120 Ejector Movement Failure RAP. pler is attempting to prime the staple head, by indexing the staple stick forward and
• Clicking Noise from the LCSS. pre-forming two staples.
Possible causes are: Solution:
– The staple head continually operating for approximately 15 seconds. This occurs – Check the staple cartridge for jammed staples and remove any that are found.
every time the LCSS top cover or front door is opened then closed, because the sta- – Ensure the staple cartridge is fully seated.
pler is attempting to prime the staple head, by indexing the staple stick forward and – Ensure that the correct staple cartridge is installed.
pre-forming two staples.
– Perform 11-364-110 Stapling Failure RAP.
Solution:
– Check the staple cartridge for jammed staples and remove any that are found.
HCSS
– Ensure the staple cartridge is fully seated. Run the following components:
– Ensure that the correct staple cartridge is installed. CAUTION
– Perform 11-364-120 Stapling Failure RAP. Make sure that the first tamper in the compiler carriage is returned to the home position before
the second tamper is checked in diagnostics.
LCSS 2K • Enter dC330 code 11-000 Transport Motor 1, to run the vertical paper transport, PL 11.40,
Run the following components: PL 11.42 and input transport roll, PL 11.38.
• Enter dC330 code 11-000 Transport Motor 1, to run the entry transport rolls, PL 11.14 • Enter dC330 code 11-001 Transport Motor 2, to run the compiler entry shaft, PL 11.48
Item 6. Item 16 and the transport shaft PL 11.49 Item 8.
• Enter dC330 code 11-001 Transport Motor 2, to run the entry rolls, PL 11.22 Item 5. • Enter dC330 code 11-003 Tamp. Mot. Front Home, to move the front tamper to the home
• Enter dC330 code 11-024 Paddle wheel Motor run, rotates the paddle wheel, PL 11.8 position PL 11.46 Item 10.
Item 4. • Enter dC330 code 11-004 Tamp. Mot. Rear Home, to move the rear tamper to the home
• Enter dC330 code 11-009 Tamp Mot Cycle, cycles the front and rear tampers, PL 11.16 position, PL 11.46 Item 10.
Item 1. • Enter dC330 code 11-005 Tamp. Mot. Front Move, to move the front tamper to the centre
• Enter dC330 code 11-023 Eject Mot Cycle, cycles the eject assembly, PL 11.18 Item 1. of the compiler, PL 11.46 Item 10.
• Enter dC330 code 11-033 Bin 1 Elevator Motor Cycle, to move bin 1 up and down, PL • Enter dC330 code 11-006 Tamp. Mot. Rear Move, to move the rear tamper to the centre
11.10 Item 8. of the compiler tray, PL 11.46 Item 10.
• Enter dC330 code 11-010 CC Eject Roll Motor, to run the compiler carriage eject rolls, PL
NOTE: The bin will move down and then move up to the home position.
11.49 Item 1.
• Enter dC330 code 11-043 Punch Head run, rotates the punch head, PL 11.6 Item 3. • Enter dC330 code 11-014 CC Motor Move Up, to raise the compiler carriage, PL 11.44
• Enter dC330 code 11-055 SU1 index Mot Cycle, cycles the stapler from the front to the Item 12.
rear, PL 11.20 Item 5. • Enter dC330 code 11-016 CC Motor Move Down, to lower the compiler carriage, PL 11.44
Possible causes and potential solutions are: Item 12.
• 2 knocks for each stapled set. • Enter dC330 code 11-023 Eject Mot. cycle, to cycle the eject housing assembly, PL 11.47
Solution: Item 11.
– Go to the 11-320-110, 11-322-110 Ejector Movement Failure RAP. • Enter dC330 code 11-025 Paddle Roll Motor Run, to rotate the paddle rolls, PL 11.47 Item
• Noise from the right hand side of the machine. 8.
• Enter dC330 code 11-030 Bin 1 Elevator Motor Home, to move Bin 1 up to the home posi-
tion, PL 11.52.

• Enter dC330 code 11-032 Bin 1 Elevator Motor Down, to move Bin 1 down, PL 11.52. Solution:
NOTE: The tray moves down for 15 seconds and then stops. – Ensure the staple cartridge is fully seated.
– Ensure that the correct staple cartridge is installed.
• Enter dC330 code 11-034 Bin 1 Offset Motor, to offset Bin 1, PL 11.52 Item 6.
– Perform 11-364-130, 11-370-130 Stapling Failure RAP.
• Enter dC330 code 11-036 Bin 2 Elevator Motor Home, to move Bin 2 up to the home posi-
tion, PL 11.54.
HCSS BM
• Enter dC330 code 11-038 Bin 2 Elevator Motor down, to move Bin 2 down, PL 11.54. Run the following components:
CAUTION
NOTE: The tray increments down for 15 seconds and then stops.
Make sure that the first tamper in the compiler carriage is returned to the home position before
• Enter dC330 code 11-040 Bin 2 Offset Motor, to offset Bin 2, PL 11.54 Item 6. the second tamper is checked in diagnostics.
• Enter dC330 code 11-053 SU1 Motor Forward, to move the stapler unit to the front, PL • Enter dC330 code 11-000 Transport Motor 1, to run the input transport roll, PL 11.70 Item
11.48 Item 14. 5.
• Enter dC330 code 11-054 SU1 Motor Reverse, to move the stapler unit to the rear, PL • Enter dC330 code 11-001 Transport Motor 2, to run the compiler entry shaft, the jam
11.48 Item 14. clearance knob rotates, PL 11.74 Item 16 and the transport shaft PL 11.75 Item 8.
Possible causes and potential solutions are: • Enter dC330 code 11-003 Tamp. Mot. Front Home, to move the front tamper to the home
position PL 11.72 Item 10.
• Noise from the right hand side of the machine.
• Enter dC330 code 11-004 Tamp. Mot. Rear Home, to move the rear tamper to the home
position, PL 11.72 Item 10.
– The HCSS is not aligned correctly.
• Enter dC330 code 11-005 Tamp. Mot. Front Move, to move the front tamper to the centre
Solution:
of the compiler, PL 11.72 Item 10.
– Check the machine to HCSS alignment ADJ 11.1-130.
• Enter dC330 code 11-006 Tamp. Mot. Rear Move, to move the rear tamper to the centre
– Adjust the components if appropriate. of the compiler tray, PL 11.72 Item 10.
– Install new parts as necessary. • Enter dC330 code 11-010 CC Eject Roll Motor, to run the compiler carriage eject rolls, PL
• Knocking. 11.73 and PL 11.75 Item 1.
Possible causes are: • Enter dC330 code 11-023 Eject Mot. cycle, to cycle the eject housing assembly, PL 11.73
– Mis-adjusted or worn drive belts. Item 10.
Solution: • Enter dC330 code 11-024 Paddle Roll Mot. Home, to lift the eject housing to the up posi-
tion, PL 11.73 Item 10.
– Adjust the belt tension as required.
• Enter dC330 code 11-025 Paddle Roll Motor Run, to lift the eject housing and rotate the
paddle rolls, PL 11.73 Item 10.
• Squeak.
• Enter dC330 code 11-032 Bin 1 Elevator Motor Down, to move Bin 1 down, PL 11.78.
– The upper transport drive shafts, on the vertical paper transport, PL 11.40. NOTE: The tray moves down for 15 seconds and then stops.
– The compiler carriage entry shaft, PL 11.48 Item 16. • Enter dC330 code 11-030 Bin 1 Elevator Motor Home, to move Bin 1 up to the home posi-
– When bin 1 tray or bin 2 tray are offsetting, PL 11.52 Item 9 or PL 11.54 Item 9. tion, PL 11.72.
Solution: • Enter dC330 code 11-034 Bin 1 Offset Motor, to offset Bin 1, PL 11.78.
– Remove and clean the drive shafts, bearings and then lubricate. Refer to ADJ 4.1 • Enter dC330 code 11-053 SU1 Motor Forward, to move the stapler unit to the front, PL
Machine Lubrication. 11.74 Item 14.
– Refer to ADJ 4.1 Machine Lubrication. Go to the procedure Bin 1 Tray (HCSS and • Enter dC330 code 11-054 SU1 Motor Reverse, to move the stapler unit to the rear, PL
HCSS BM) Bin 2 Tray (HCSS) and lubricate the components in the procedure. 11.74 Item 14.
– Install new parts as necessary. • Enter dC330 code 11-060 BM Compiler Motor, runs the compiler BM entry roll, PL 11.80
• Clicking Noise from the HCSS. Item 15.
Possible causes are: NOTE: The tray moves down for 15 seconds and then stops.
– Transport motor 2, dC330 code 11-001, continually operating for approximately 15
• Enter dC330 code 11-061 BM Blade motor, to move the crease blade assembly, PL 11.84
seconds. This occurs every time the top cover assembly, PL 11.30 Item 19, or the
Item 13 and the crease roll gate, PL 11.87 Item 19.
front door, PL 11.30 Item 5, is opened then closed.

• Enter dC330 code 11-062 BM Crease Motor, to rotate the two crease rolls, PL 11.87 Item – Perform 11-364-170, 11-370-170 Compiler Carriage Stapling Failure RAP.
7. Scanner
• Enter dC330 code 11-065 BM Back Stop Motor, to move the back stop assembly, PL
11.82 Item 6.
• Grinding.
• Enter dC330 code 11-066 BM Tamper 1 Motor, to move the tamper rack and fingers, PL
11.81 Item 3. Possible causes are:
• Enter dC330 code 11-402 BM mt conveyor drive, to run the output tray conveyor belts, PL – The scan carriage is moving erratically and the scan motor is generating a grinding
sound. The teeth of the scanner drive belt are not engaging with the capstan on the
11.90 Item 4.
scan motor.
• Enter dC330 code 11-390 BM flapper Motor, to run the BM paddle wheel, PL 11.80 Item
Solution:
28.
– Perform ADJ 14.3B Scan Motor and Scanner Drive Belt adjustment.
• Enter dC330 code 11-401 BM Crease roll Gate, to move the crease roll gate up and
down, PL 11.87 Item 19 • Knocking.
Possible causes and potential solutions are: Possible causes are:
• Noise from the right hand side of the machine. – If the scan carriage moves to the right and repeatedly knocks against the frame
Possible causes are: together with the UI screen remaining blank.
– The HCSS BM is not aligned correctly. Solution.
Solution: – Check the condition of CR15 on the IOT PWB. Refer to the OF7 IOT PWB Diagnos-
tics RAP.
– Check the machine to HCSS BM alignment, ADJ 11.1-170.
– Adjust the components if appropriate.
Network controller
– Install new parts as necessary. Bleeping from the network controller. Remove and re-seat all of the PWBs in the network con-
troller.
• Knocking.
– Mis-adjusted or worn drive belts.
Solution:
– Adjust the belt tension as required.
• Squeak.
– The upper transport drive shaft on the vertical paper transport, PL 11.70.
– The compiler carriage entry shaft, PL 11.74 Item 16.
– When bin 1 tray is offsetting, PL 11.78 Item 9.
Solution:
– Remove and clean the drive shafts, bearings and then lubricate. Refer to ADJ 4.1
Machine Lubrication.
– Refer to ADJ 4.1 Machine Lubrication. Go to the procedure Bin 1 Tray (HCSS BM)
and lubricate the components in the procedure.
• Clicking Noise from the HCSS BM.
– The noise is caused by the transport motor 2, dC330 code 11-001, continually oper-
ating for approximately 15 seconds. This occurs every time the top cover assembly,
PL 11.60 Item 19, or the front door, PL 11.60 Item 5, is opened then closed.
Solution:
– Ensure the staple cartridge is fully seated.
– Ensure that the correct staple cartridge is installed.

OF2 UI Touch Screen Failure RAP CAUTION
To solve UI touch screen problems when the machine has power but either the display is miss- Before installing a new User Interface Assembly, determine the current software level (GP 4).
ing, is too dark or the UI screen responds incorrectly or does not refresh. The software on the new User Interface Assembly may not be compatible. Upgrade or down-
grade the software set to suit the customer machine requirements using the Customer Admin-
istration Tool (CAT).
Initial Actions
• Go to the Customer Tools application and adjust the backlight output level.
• Refer to REP 2.1 to access the user interface assembly.
• User interface touch screen, (32-55 ppm) PL 2.15 Item 6 or (65-87 ppm) PL 2.10 Item 5.
• Figure 1. Check and re-seat P/J3, P/J6, P/J81 and P/J130 on the user interface PWB.
If the problem continues, install a new image processor PWB, (32-55 ppm) PL 3.20 Item 3, (65-
• Enter dC305 UI test. Perform the relevant tests to check the operation of the UI.
87 ppm) PL 3.10 Item 3.
• If the problem occurs while entering or exiting sleep mode, go to 01K Sleep Mode RAP.
Procedure
Go to Flag 1. +3.3V is available at P/J130 between pin 1 and 2.
Y N
Check the harness and wiring, GP 7. Check between P/J130 on the UI PWB and P/J133
on the power distribution PWB. The wiring is good.
Y N
Repair the wiring. REP 1.2.
Refer to:
Go to Flag 2. +12V is available at P/J130 between pin 3 and 4.

Y N
Check the harness and wiring, GP 7. Check between P/J130 on the UI PWB and P/J133
on the power distribution PWB. The wiring is good.
Y N
Repair the wiring. REP 1.2. P/J6
UI touch screen P/J3
Refer to: P/J81
• 01F+12V Distribution RAP. P/J130
USB port
User interface
Go to Flag 3. Check the harness and wiring, GP 7. Check between PJ104 and PJ130. Refer to PWB
the information that follows:
• (32-55 ppm) P/J104 or (65-87 ppm) P/J104, Image Processing PWB.
• P/J130, User Interface PWB.
The wiring is good. Figure 1 Component location
Y N
Go to Flag 4. Check the harness and wiring, GP 7. Check between PJ103 and PJ81. Refer to
the information that follows:
• (32-55 ppm) P/J103 or (65-87 ppm) P/J103, Image Processing PWB.
• P/J81, User Interface PWB.

OF3 Dead Machine RAP
Use the following procedure if the copier fails to reach an operational state when switched on.
Initial Actions
• Check that the power cord is connected to the machine.
• Remove the power cord from the customer power socket. Wait 10 seconds and then
reconnect the plug into the socket. Switch on the machine, GP 14. If the fault still occurs
then follow the procedure.
• If the problem occurs while entering or exiting sleep mode, go to 01K Sleep Mode RAP.
Procedure
WARNING
Only use the correct plug to connect a power lead to a power outlet.
CAUTION
Incorrect voltage may damage the machine. The machine must only be connected to the
power outlet of the correct voltage.
Switch on the machine, GP 14. Listen at the rear of the machine for the cooling fans to oper-
ate. The fans are running
Y N
Go to the 01C AC Power RAP
Check that the following events occur in sequence:
NOTE: During boot up, two beep sounds are made. This is normal.
• All the panel lights are on and the UI touch screen is illuminated.
• The output module resets.
• The DADH resets.
• The exposure lamp is on.
The sequence completed correctly.
Y N
Perform the relevant action:
• All the panel lights are on, the UI touch screen is illuminated and then the machine
powers off. Go to 01H Short Circuit RAP.
• The panel and UI are not illuminated. Go to the OF2 UI Touch Screen Failure RAP
• The output module did not reset. Go to the 03-360, 03-408 to 03-410, 03-418 IOT to
Output Device Error RAP.
• The DADH did not reset. Go to 03-320, 03-322 to 03-324 Image Processing PWB to
DADH Error RAP.
• The exposure lamp is off. Go to 03-330, 03-462 Image Processor PWB to Scanner
Fault RAP.
If the UI displays the message “not ready to copy” or the machine continues to reboot without
reaching an operational state, go to OF5 Boot Up Failure RAP.

OF2, OF3 2-738 WorkCentre 5687 Family
OF4 Status Codes and Messages RAP OF4a Status Codes in Numerical Order
Use this RAP for faults and messages without fault codes. Status Message Tables
• Table 1 01-5XX Status codes
The status code numbers are in the series XX-5XX. However a shortage of 500 series num-
bers means that occasionally other numbers must be used, for example; XX-6XX and XX-9XX.
The first two digits identify the relevant functional chain link number. Refer to GP 2 Fault Codes • Table 3 03-5XX Status codes
and History Files. • Table 4 04-5XX Status codes
Status codes are used to call up UI status messages and are displayed in the Active Messages • Table 6 06-5XX Status codes
Log. Most recent fault and status codes can be displayed on the UI without entering diagnos-
tics, by pressing the Machine Status button on the keypad, touching the Fault tab on the UI,
then select as appropriate: • Table 8 08-5XX Status codes
• All Faults. • Table 9 09-5XX Status codes
• Active Messages - status codes and a status message. • Table 10 10-5XX Status codes
• Error Log - fault codes. • Table 11 11-5XX Status codes
The tables in this procedure bring together the status codes, the relevant RAP or procedure • Table 12 12-5XX Status codes
references, and some of the UI messages. • Table 13 14-5XX Status codes
NOTE: Not all status codes are shown in the active message window. Some status codes have • Table 16 19-5XX Status codes
no messages.
Procedure • Table 18 22-5XX Status codes
Enter the Fault Codes and History Files, GP 2 and identify and clear any active faults. Go to
the following RAPs to identify a status code or message: Table 1 01-5XX Status codes
• OF4a Status Codes in Numerical Order Status
• OF4b Status Messages in Alphabetical Order Code UI Message Reason for Message Reference / Action
01-510 Close front door Front door open Perform 01-300 RAP
01-512 Close left hand door Left hand door open Perform 01-305 RAP
01-514 No message Finisher bin 0 cover open Perform 11-301-170, 11-
302-170 for HCSS BM
01-550 No message System in power save mode Used internally by the
network controller
Table 2 02-5XX Status codes

Status
Code UI Message Reason for Message Reference / Action
02-530 The User Interface is not Fault detected at UI. Local UI Perform 02-320, 02-380
available. Please call for needs service RAP
assistance
02-531 Local interface problem Faults declared. UI running in Perform 02-309, 02-390,
detected. Please switch degraded mode 02-391, 02-704, 02-706
the machine off and on RAP
again

WorkCentre 5687 Family 2-739 OF4, OF4a
Status
Status
02-532 Local interface problem Fault declared. UI software Perform 02-320, 02-380
detected. Please switch error. Fault 02-320 called dur- RAP Code UI Message Reason for Message Reference / Action
the machine off and on ing power on sequence 03-500 Printing and scanning are Voltage not present on +24V Perform 03-480 RAP
again unavailable. Please call rail monitored by IOT
02-533 Not all configurable ser- Machine not achieved stable Perform 02-390, 02-391, for assistance
vices have achieved a sta- state five minutes from power 02-704, 02-706 RAP 03-501 Please wait. The system prtgeneralReset MIB object on No action, system auto-
ble state on software and the network the network controller is set to matically reboots which
02-534 There is a problem with at Machine not achieved stable Perform 02-390, 02-391, controller are about to be a value of powerCycleReset(4) eliminates the request
least one machine service. state five minutes from power 02-704, 02-706 RAP reset from a remote client. for reboot state
Please switch the machine on The reset may take sev-
off then on again. If this eral minutes. Any jobs
does not solve the prob- currently being marked
lem, switch the machine will be cancelled
off and call for assistance 03-502 Sip FireWire card not sup- SIP FireWire card vendor and Perform 03-340, 03-416
02-535 There is a problem with at All services that the UI is wait- Perform 02-390, 02-391, ported device ID not in list of sup- RAP
least one machine service. ing for in the registry do not 02-704, 02-706 RAP ported FireWire cards
Please switch the machine appear even though the 03-503 Fax card not supported The Fax card capabilities Perform 03-336 RAP
off then on again. If this Image processing / UI sync reported to the SIP are not suf-
does not solve the prob- occurred ficient to function adequately in
lem, switch the machine the system, (e.g. sleep mode
off and call for assistance not supported).
02-536 There is a problem with at All services that the UI is wait- Perform 02-390, 02-391, 03-504 No message The network controller will sim- Clears when the system
least one machine service. ing for do not appear in the 02-704, 02-706 RAP ulate this status when the sys- is put back on line
Please switch the machine registry tem is taken offline
off then on again. If this 03-505 Unsupported scanner Scanner software no longer Switch off machine and
does not solve the prob- detected supported switch on machine, GP
lem, switch the machine 14. Check software sta-
off and call for assistance tus and upgrade where
02-540 Installation procedure is System Manager install phase Complete install proce- necessary
not complete. Please com- not set to IpinstallComplete or dure 03-506 - This status is raised while Clears when the report
plete installation, then DC Platform Manager install auditron copy activity report is has printed
switch the machine off phase not set to IpinstallCom- printed
then on again plete 03-510 Please check the output Paper is delivered to the out- Perform 03-423, 424,
02-550 Auto Configuration is dis- System manager auto-config- Perform 02-390, 02-391, bin for blank and partially put and a video complete has 433, 434, 821, 822,
abled. Please re-enable uration NVM set to disable 02-704, 02-706 RAP imaged sheets and dis- not been received by the 831, 832 RAP
this feature before pro- card them image processor
ceeding
02-560 Remove Reorder Toner Set by the user interface when Cleared by the user
Cartridge the user enters *33 code to interface once Status
remove the Reorder Notifica- 09-599 is cleared.
tion message when the Toner
Cartridge is replaced.
02-561 Unable to access the dis- Display list retrieval has failed Select the list again.
play list. Please select Switch the machine off
‘OK’ and then attempt your and on, GP 14. If neces-
selection again sary, perform 16A

OF4a 2-740 WorkCentre 5687 Family
Table 3 03-5XX Status codes Table 3 03-5XX Status codes
Status Status
Code UI Message Reason for Message Reference / Action Code UI Message Reason for Message Reference / Action
03-511 Output Bin full. Touch The 90% full sensor is cleared Printing will continue 03-538 An error has occurred - System attempting to recover Cleared if communica-
pause to hold printing before the bin switch timer automatically 15 sec- The system is attempting from an image processor to tion is established. Per-
while emptying the bin expires. onds after raised if the to recover IOT communication failure. form 03-300, 306, 461,
Pause button is not Fault 03-300 or 03-320 is 482, 805, 870 RAP, 03-
pressed. raised. 320, 03-322 to 03-324
Or when the Resume RAP
button pressed. 03-539 An error has occurred. Comms failure between the Clears when comms re-
Or Automatically 15 The system is attempting IOT and Image processing established, or is con-
minutes after Pause to recover. verted to status code
button pressed if 03-540 after third recov-
Resume button is not ery attempt
pressed.
03-540 Communications failure. DC-IOT: three times retry fail at Perform 03-340, 03-416
03-520 Power down failure. System fails to power off after Perform 03-374 RAP Please call for assistance 100 ms cycle communication - RAP
Power off cannot be com- request from the UI no response. The DC is unable
pleted. Press the power to communicate with the IOT
button on the left side of within one minute of power on
the machine. If there is no or after three retries
response within 1 minute,
03-541 No message Image processing-UI: three Perform 03-310 RAP
then remove the power
times retry fail at 100 ms cycle
cord. Wait 1 minute then communication - no response
reinsert the power cord
03-542 DADH fault. Please call Image processing-DADH: Clear DADH of originals
and switch the machine
for assistance three times retry fail at 100 ms - use document glass
on.
cycle communication - no for copy or Fax. Perform
03-525 - Software upgrade NVM re-ini- Cleared when the response 03-320, 03-322 to 03-
tialization Image processing mod-
324 RAP
ule has completed ini-
03-543 Scanner fault. Please call Image processing-CCD: three Perform 14-310 RAP
tialization, the status will
clear for assistance times retry fail at 100 ms cycle
communication - no response
03-526 Restoring configuration Software upgrade configura- Cleared when the
03-544 Network controller Image processing-network Switch off the machine
setting. Please wait. Sys- tion reset Image processing mod-
unavailable. Please call controller: three times retry fail then switch on the
tem will reboot when com- ule has completed
pleted. restoring the configura- for assistance at 100 ms cycle communica- machine, GP 14. Per-
tion - no response form 03-340, 03-416
tion settings the status
RAP.
will clear
03-545 Output device communi- IOT-Finisher: three times retry Perform 03-360, 03-408
03-535 Please enter your pass- Machine in service copy mode Status clears on leav-
word and press Enter for password entry ing service copy mode cations fault. Please call fail at 100 ms cycle communi- to 03-410, 03-418 RAP
for assistance. cation - no response. 03-360
03-536 No message Set on entry to diagnostics. Clears on leaving diag-
03-547 Pull out fuser module, IOT-Fuser comms fault. Fault Perform 03-371, 03-372
(intrusive diagnostic activity in nostics
then firmly push it back in 03-371 is raised. RAP
progress)
03-548 Pull out xerographic mod- IOT-X-Crum comms fault. Perform 03-371, 03-372
03-537 Software upgrade com- Indicates machine in IOT soft- Clears on leaving IOT
pleting - please wait ware upgrade status software upgrade ule, then firmly push it Fault 03-372 is raised. RAP
back in
03-549 Paper Trays are unavail- IOT to trays 1 & 2 comms fault. Perform 03-350, 03-
able. Call for assistance Fault 03-350 is raised. 351, 03-354 RAP

WorkCentre 5687 Family 2-741 OF4a
Status Status
03-551 Fax service is unavailable Image processing-FAX: Perform 03-338 RAP 03-563 An internal communica- Image processing rotation Perform 03-315, 325,
comms error. Fault 03-338 is tions error has occurred. memory POST has failed 347, 348, 349, 355, 400
raised. Switch off the machine RAP
03-552 Tray 3 and 4 are unavail- IOT microprocessor to HCF Perform 03-359, 03-407 and call for assistance
able. Please call for assis- comms error. Fault 03-359 RAP 03-567 Network scanning is S2X job started but Switch the machine off
tance. raised unavailable. Check S2X_Ready line not detected and on, GP 14. Check
03-553 The BM is unavailable. HCSS-BM communications Perform 03-363 RAP cabling connections the connections. If nec-
Please call for assistance. failure. Fault 03-363 is raised. essary, perform 16A
03-554 Network controller is initi- Network controller powered up If necessary, perform 03-568 Job contains too many The image processor reports Maximum number of
ating. Power Off will be but is still initializing. Fault 03- 03-340, 03-416 RAP sheets to be folded and that the BM job contains too output sheets that can
available when initializa- 340 is raised, and will clear stabled. See Help for many sheets for the BM to fold be folded and stapled is
tion has completed. when initial is at ion is com- more details. and staple. 15
Please wait. plete 03-569 Job contains too many The image processor reports Maximum number of
03-556 Please wait. The system Tray 1 & 2 comms error. Fault Perform 03-350, 03- sheets to be folded. See that the BM job contains too output sheets that can
is attempting to recover codes 03-351 and 03-354 are 351, 03-354 RAP Help for more details. many sheets for the BM to fold be folded is 15
from a fault raised 03-570 Current job exceeds tray Job is too large for selected None
03-557 Please wait - the system is Tray 5 comms error. Fault 03- Perform 03-366 RAP capacity, you will be output bin
attempting to recover from 366 is raised prompted to empty the
a fault tray
03-558 Copying is being pre- The foreign Interface is config- Perform 03-412 RAP 03-571 The installed staple car- 50 sheet cartridge installed in Press confirm.
vented by the Access ured and a connected 3rd tridge can staple a maxi- the HCSS
Control device party accessory is reporting as mum of 50 sheets. Please
not enabled. confirm to close this win-
03-559 Copying is being pre- This status occurs when there The status clears when dow
vented by the Access is a status 03-558 and the sys- the jobs are deleted. If 03-573 After clearing paper, Image processing reports that Cleared when the IOT
Control device tem contains non-held jobs necessary, perform 03- replace any discarded a jam occurred has performed stray
controlled by the Foreign Inter- 412 RAP tabs with identical tab sheet detection suc-
face stock in the correct tray cessfully the status
clears
03-560 Software cycling control Laser on without printing. Fault Perform 03-395, 396,
fault. Printing is unavail- 03-396 raised 852, 853 RAP 03-575 Main motor control fault. Main motor not being con- Perform 03-397 RAP
able. If fault persists, call Printing is unavailable. If trolled. Fault 03-397 raised
for assistance. Touch fault persists, call for
Ignore Error to use other assistance. Touch Ignore
services / Printing is Error to use other services
unavailable 03-576 IOT cycled in without IOT cycled in without printing. Perform 03-395, 396,
03-561 An internal communica- Image processing wall clock is Perform 03-315, 325, printing Fault 03-395 raised 852, 853 RAP
tions error has occurred. not incrementing. Fault 03-325 347, 348, 349, 355, 400 03-579 - Speed in Image processing Perform 03-320, 03-322
Switch off the machine is raised. RAP NVM does not match speed in to 03-324 RAP Perform
and call for assistance DADH 03-330, 03-462 RAP
03-562 No message Image processing POST fail- Perform 03-315, 325, 03-580 - Speed in Image processing Perform 03-330, 03-462
ure. NVM Integrity ASICEPC- 347, 348, 349, 355, 400 NVM does not match speed in RAP
Failure. Fault 03-347, 03-348, RAP IOT NVM. Fault 03-461 is
03-355 is raised. raised.

Status Status
03-581 - Speed in Image processing Perform 03-330, 03-462 03-598 Tray 5 is unavailable. Tray 5 software is installed but Check that all tray 5
NVM does not match scanner RAP Check cabling connec- hardware is not detected control PWB connec-
speed. Fault 03-462 is raised. tions tions are good. Perform
03-585 Scan to file unavailable Fault 03-331 raised. The sta- Perform 03-340, 03-416 03-366.
tus is cleared when status 03- RAP
544 is raised.
03-586 FAX service unavailable The fault 03-401 or 03-403 is Perform 03-401, 03-
raised. 403. Perform 20A RAP Table 4 04-5XX Status codes
03-587 - The fault 03-417 is raised. Perform 03-417 RAP Status
03-588 Fax service is unavailable Basic Fax not detected or con- Perform 03-401, 03- Code UI Message Reason for Message Reference / Action
firmed. 403. Perform 20A RAP No No message - -
03-589 Fax Service Error A Fax Extended Fax not detected or Perform 20A RAP code
Service error has confirmed.
occurred. Fax line 2 is
unavailable. Fax line 1 is
still available. Contact
your System Administra-
tor. Status
03-590 A Fax Service error has Fax POST failure status Perform 20A RAP
occurred. Press the power 05-502 Lower the document han- Document present in DADH Close the DADH cover.
button on the left side of dler to use it to scan your tray and the DADH cover is Perform 05-300RAP
the machine and choose documents. open
Quick Restart. If fault per- 05-503 Reload originals and press Not enough originals during Reload originals
sists, please call for assis- Start recovery
tance. 05-504 A nonstandard document A document length is detected Cleared when job can-
03-591 Try turning the machine The image processor reports Switch the machine off has been detected. It will during the document feed celled or completed.
off and on. Please call for that its stored machine model and on, GP 14. If nec- be scanned to match the cycle that is not consistent with Perform 05C RAP
assistance if the problem ID differs from that stored in essary, reload the soft- closest standard size the document size assumed by
persists the IOT ware, GP 4 the DADH sensors and the
03-592 Try turning the machine The image processor reports Switch the machine off market region settings
off and on. Please call for that its stored machine type and on, GP 14. If nec- 05-507 Job was deleted because Fault 05-331 is raised. Perform 05-330, 05-
assistance if the problem differs from that stored in the essary, reload the soft- a document was larger 331 RAP
persists IOT ware, GP 4 than expected. Discard
03-593 Try turning the machine The image processor reports Switch the machine off output. Try flattening the
off and on. Please call for that its stored machine speed and on, GP 14. If nec- document and either re-
assistance if the problem ID differs from that stored in essary, reload the soft- scan it through the docu-
persists the IOT ware, GP 4 ment feeder or scan it
03-594 Try turning the machine The image processor reports Switch the machine off from the document glass
off and on. Please call for that its stored machine variant and on, GP 14. If nec- 05-520 Open document handler Sheet left over DADH feed Remove the sheet. Per-
assistance if the problem ID differs from that stored in essary, reload the soft- top cover sensor after a jam form 05-330, 05-331
persists the IOT ware, GP 4 Feed Sensor Failure
03-597 The software that controls Incompatible software Switch the machine off RAP
tray 5 requires updates. detected in the tray 5 controller and on, GP 14. Per- 05-521 Open document handler Sheet left over DADH take Perform 05-335 Take-
Tray 5 is unavailable form 03-419, 03-420 top cover away sensor after jam away Sensor Failure
RAP

Status Status
05-522 Raise document handler Sheet left over DADH CVT Remove sheet. Perform 05-539 Document handler feed DADH feed head CRU None
sensor after jam 05-350, 05-352 RAP roll has been replaced replaced. Message automati-
05-523 Raise document handler Sheet left over DADH registra- Remove sheet. Perform cally cleared half a second
tion sensor after jam 05-340 RAP after setting
05-524 Raise document handler Sheet left over DADH exit sen- Remove sheet. Perform 05-540 Resort and reload all origi- DADH document jam is Replace document on
sor after jam 05-345, 05-346 RAP nals. cleared for a single job DADH input tray to
enable recovery. Check
05-525 Remove all documents Sheet left over DADH docu- Remove sheet. Perform
from the document han- ment present sensor after jam 05B RAP for blanks in output tray.
Resume or cancel job
dler tray
05-542 Document Handler is DADH document transport Perform 05A RAP
05-526 Open document handler DADH - sheet near CVT sen- Reset when DADH top
unavailable needs service
top cover sor in duplex path. 05-352 fault cover closed after jam
is raised cleared. Perform 05- 05-544 Resort and reload ALL the Document jam is cleared (cov- Resume job command
350, 05-352 RAP originals ers cycled and switch cleared) is given with documents
and ‘normal job’ or ‘build job’ replaced in input tray, if
05-530 No message Document in DADH tray Remove document
required, or cancel job
from tray. Perform 05B
RAP command is given
05-531 No message Document in DADH area 2 Remove document. 05-546 Reload originals or select On pre-feed the DADH fails to Reload originals or
original size and press recognize the size of the docu- select size. Perform
with no document in area 3 Perform 05-330, 05-
Start ment 05C RAP
331, 05-335, 05-340
RAPs. 05-547 Re-order but do not DADH feed roll assembly near Re-order feed roll
05-532 No message Document in DADH area 2 Remove document. replace Document Han- end of life assembly PL 5.15 Item
dler Feed Roll 1.
with document in area 3 Perform RAP. Perform
05-330, 05-331, 05- 05-548 Please follow the instruc- DADH feed roll assembly at Install a new feed roll
335, 05-340 RAPs. tions below to replace the end of life assembly, PL 5.15 Item
05-533 No message Document in DADH area 3 Remove document. document handler feed 1.
roll:
Perform RAP. Perform
05-330, 05-331, 05- 05-560 Document is too short to Document too short for DADH, Remove document
335, 05-340 RAPs. be scanned by the docu- use document glass. Fault 05- from DADH during jam
05-534 Check for a stray original Unscheduled document Clear the document ment handler, use the doc- 310 raised clearance, Perform 05-
ument glass 310 RAP
in the document tray detected by any sensor path in the DADH. Per-
form 05-330, 05-331, 05-586 Try turning the machine off Network controller software Perform 03-340, 03-
05-335, 05-340, 05- and on. Please call for version supplied at power-on is 416 RAP. If necessary,
345, 05-346 RAPs. assistance if the problem not compatible with image pro- reload the software, GP
persists cessor PWB. Fault 03-416 is 4
05-535 Document is too short to Open DADH cover Close document han-
raised
be scanned by the docu- dler cover. Perform 05-
ment handler, use the doc- 310 RAP 05-588 Try turning the machine off Finisher software version sup- Perform 03-360, 03-
ument glass and on. Please call for plied is not compatible. Fault 408 to 03-410, 03-418
assistance if the problem 03-418 raised RAP If necessary,
05-536 Close document handler Open document handler Close document han-
persists reload the software, GP
dler. Perform 05-300
RAP 4
05-537 No message DADH tray empty Put document in tray.
Perform 05B RAP
05-538 Document handler is DADH not available. 03-322, Perform 03-320, 03-
unavailable 03-323 or 03-324 raised 322 to 03-324 RAP and
14-320 RAP

Status Status
05-589 Try turning the machine off IOT, DADH or UI software ver- Perform 03-300, 306, 07-511 Tray 1 empty, please Tray 1 paper present sensor Reload paper. If neces-
and on. Please call for sion supplied at power-on is 461, 482, 805, 870 reload detects no paper in tray sary perform 07A RAP
assistance if the problem not compatible with the image RAP, 03-320, 03-322 to 07-512 Tray 2 empty, please Tray 2 paper present sensor Reload paper. If neces-
persists processor PWB 03-324 RAP, 03-310 reload detects no paper in tray sary perform 07A RAP
RAP. If necessary,
07-513 Tray 3 empty, please Tray 3 paper present sensor Reload paper. If neces-
reload the software, GP
reload detects no paper in tray sary perform 07A RAP
4
07-514 Tray 4 empty, please Tray 4 paper present sensor Reload paper. If neces-
reload detects no paper in tray sary perform 07A RAP
07-515 Bypass Tray empty, Paper present sensor detects Reload paper. If neces-
please reload no paper in bypass tray, while sary perform 07A RAP
attempting to feed from the
Status bypass
Code UI Message Reason for Message Reference / Action 07-516 Tray 5 empty, please Tray empty sensor detects no Reload paper. If neces-
06-520 The ROS motor has fail- ROS motor failed. Perform 06-020 RAP reload paper sary, perform 07G
ure. Switch the machine 07-517 Inserter empty, please Paper sensor detects no paper Reload paper.
off, wait 1 minute, then reload
switch on the machine
07-521 Remove misfed sheet. IOT microprocessor detects Close tray. Perform 07-
again. If the fault persists Close tray 1 Tray 1 open 301RAP
call for assistance or
press Close to use other
07-522 Remove misfed sheet. IOT microprocessor detects Close tray. Perform 07-
services.
Close tray 2 Tray 2 open 302 RAP
06-530 ROS system failure. Print- ROS system failed. Perform 06-340 RAP
ing is unavailable. If fault 07-523 Remove misfed sheet. IOT microprocessor detects Close Tray. Perform 07-
Close tray 3 Tray 3 open 303 RAP
persists, call for assis-
tance. Touch Ignore Error 07-524 Remove misfed sheet. IOT microprocessor detects Close Tray. Perform 07-
to use other services Close tray 4 Tray 4 open 304 RAP
06-540 ROS laser not being con- ROS laser not being con- Perform 06-350 RAP 07-526 Close tray 5 door Tray 5 door has been detected Close the door, or per-
trolled trolled. open form 07-306
07-531 Tray 1 is low on paper Tray 1 paper low Perform 07A RAP
07-532 Tray 2 is low on paper Tray 2 paper low Perform 07A RAP
07-533 Tray 3 is low on paper Tray 3 paper low IOT microprocessor
Table 7 07-5XX Status codes detects Tray 3 paper
level at 25%. Perform
Status
Code UI Message Reason for Message Reference / Action 07B RAP
07-534 Tray 4 is low on paper Tray 4 paper low IOT microprocessor
07-501 Check the settings for Tray 1 closed or size change Confirm the attributes detects Tray 4 paper
Tray 1 from power-on or open the tray
level at 25%. Perform
07-502 Check the settings for Tray 2 closed or size change Confirm the attributes 07B RAP
Tray 2 from power-on or open the tray
07-536 Tray 5 is low on paper Tray 5 paper below 5% full Add paper. If neces-
07-505 Check settings for the Bypass tray size confirmation Confirm the attributes sary, perform 07-373
bypass tray required and 07-374 RAPs
07-506 Adjust position of Tray 1 Tray 1 guides moved out of Open tray 1 and reset 07-539 Tray 5 is overloaded, Paper equals or is more than Remove some paper. If
before proceeding ‘fixed’ position the paper guides please remove excess 100% full in tray 5 necessary, perform 07-
07-507 Adjust position of Tray 2 Tray 2 guides moved out of Open tray 2 and reset paper 373 and 07-374
before proceeding ‘fixed’ position the paper guides

Status Status
07-541 Tray 1 is out of service, Tray 1 out of service. Perform 07F RAP 07-575 Paper size mismatch. First sheet fed after a bypass Check the paper in
please use a different tray Check paper in Bypass tray status change does not bypass tray and the
07-542 Tray 2 is out of service, Tray 2 out of service. Perform 07F RAP tray. Some image loss match the confirmed stock side guide is set cor-
please use a different tray may occur rectly
07-543 Tray 3 is out of service, Tray 3 elevate top sensor does Perform 07-355 RAP 07-576 Paper size mismatch. The first sheet after a tray 5 Confirm the paper size
please use a different tray not turn on within 7 seconds Check paper in tray 5 status change does not match in the UI
after elevator motor on. the confirmed stock
07-544 Tray 4 is out of service, Tray 4 elevate top sensor does Perform 07-360 RAP 07-580 Reorder but do not Near the end of life - ensure Order new feed roll kit,
please use a different tray not turn on within 7 seconds replace the Tray 5 Feed new stock is available PL 8.45 Item 2
after elevator motor on Rolls
07-546 Tray 5 is out of service, Tray 5 cannot feed paper Switch the machine off 07-581 Slide Tray 5 up to Tray 5 is un-docked Perform 07-372
please use a different tray and on, GP 14. Check machine
that the tray is in the 07-590 <Replace tray 5 feed rolls The feed head counter has Install new tray 5 feed
correct position. Per- message> reached the end of life figure rolls, PL 8.45 Item 2
form 07-306, 07-372, or
07-373 RAP
07-550 Tray 3 is lifting Tray 3 is lifting. Perform 07-355 RAP
07-560 Tray 4 is lifting Tray 4 is lifting Perform 07-360 RAP Table 8 08-5XX Status codes
07-561 Tray 5 is lifting, please Tray 5 is currently lifting Perform 07-373 Status
wait Code UI Message Reason for Message Reference / Action
07-562 - Tray 5 is currently lowering Perform 07-374 08-549 Clear jam from right hand Sheet did not clear the wait Perform 08-115B, 08-
07-563 Tray 5 is unavailable. Tray 5 lifting has stopped Perform 07-373 side of Tray 5 sensor within the expected 117B
Check for obstructions in time
Tray 5 08-550 Open left hand door Sheet over wait sensor Jam clearance. Per-
07-564 Tray 5 is unavailable. Tray 5 lowering has stopped Perform 07-374 form 08-100A RAP
Check for obstructions in 08-551 Open left hand door Tray 1 feed sensor detects Jam clearance. Per-
Tray 5 paper in feed area on power- form 08-101 RAP
07-571 Paper size mismatch. First sheet fed after a tray 1 Check the paper in tray on or in standby, 08-101
Check paper in Tray 1. status change does not match 1. Perform 07D RAP 08-552 Open left hand door Tray 2 feed sensor detects Jam clearance. Per-
Some image loss may the confirmed stock paper in feed area on power- form 08-102 RAP
occur on or in standby. 08-102
07-572 Paper size mismatch. First sheet fed after a tray 2 Check the paper in tray 08-553 Open tray 3 Tray 3 feed sensor detects Jam clearance. Per-
Check paper in Tray 2. status change does not match 2. Perform 07D RAP paper in feed area on power- form 08-103, 08-113
Some image loss may the confirmed stock on or in standby. 08-103 RAP
occur
08-554 Open left hand door Tray 4 feed sensor detects Jam clearance. Per-
07-573 Paper size mismatch. First sheet fed after a tray 3 Check the paper in tray paper in feed area on power- form 08-104, 08-114
Check paper in Tray 3. status change does not match 3. Check that the tray is on or in standby. 08-104 RAP
Some image loss may the confirmed stock set to correct paper 08-555 Open front door Registration sensor detects Jam clearance. Per-
occur size, ADJ 7.1
paper in registration area on form 08-150A, 08-
07-574 Paper size mismatch. First sheet fed after a tray 4 Check the paper in tray power-on or in standby. 08-150 151A RAP
Check paper in Tray 4. status change does not match 4. Check that the tray is
08-556 Open front door Paper in duplex path at power- Jam clearance. Per-
Some image loss may the confirmed stock set to correct paper on or in standby form 08-160A, 08-
occur size, ADJ 7.1
161A RAP

Status
Status
08-557 Open left hand door Paper over the registration Jam clearance. Per-
sensor when feeding from the form 08-155A, 08- Code UI Message Reason for Message Reference / Action
bypass tray 156A RAP 09-540 Xerographic Module The Scorotron cleaning is in Refer to 09-341, 09-
08-558 Clear jam in Tray 5 Sheet over the feed sensor Jam clearance. Per- cleaning in progress. progress 342 Scorotron Clean-
form 08-115B, 08- Please wait ing Failure RAP
117B 09-541 Xerographic Module Scorotron cleaning failure Refer to 09-341, 09-
08-561 Open tray 1 Sheet near Tray 1 feed sensor. Jam clearance. Per- Cleaning Failure. Copy 342 Scorotron Clean-
08-106 form 08-106 RAP and Printing unavailable. ing Failure RAP
Touch Power Off to switch
08-562 Open tray 2 Sheet near Tray 2 feed sensor Jam clearance. Per-
machine off or touch
form 08-106 RAP
Ignore Error to use other
08-563 Open tray 3 Sheet near Tray 3 feed sensor Jam clearance. services
Perform08-107 RAP
09-543 Xerographic Module Main- Charge scorotron manual Refer to IQ1 Image
08-564 Open tray 4 Sheet near Tray 4 feed sensor Jam clearance. Per-
tenance Please follow the cleaning required Quality Entry RAP
form 08-108 RAP
instructions below
08-565 Open left hand door Sheet near registration sensor Jam clearance Per-
09-545 - This status is raised when the No action required.
form 08-150, 08-151 toner gas gauge is disabled The toner gas gauge
RAP
can be enabled, if
08-566 Open front door Sheet near duplex sensor Jam clearance. Per- required
form 08-160, 08-161
09-546 - Replenisher sump refilling Perform 09-360, 09-
RAP 361, 09-362, 09-363
08-567 Open left hand door Paper over the registration Jam clearance. Per- RAP
sensor when feeding from the form 08-155, 08-156
09-550 Printing is unavailable Photoreceptor erase lamp has Perform 09-350 RAP
bypass tray RAP
failed. 09-350 fault
08-568 Clear jam in Tray 5 Paper did not reach the tray 5 Clear jam or perform
09-560 Internal power supply fail- HVPS failure. 09-060 fault Perform 09-060 RAP.
feed sensor in time 08-115B, 08-117B ure. Printing is unavail-
RAP
able. If fault persists, call
08-570 Post jam clearance initial The IOT and finisher device Status clears on com- for assistance. Touch
is at ion in progress are performing the post jam pletion of initialization Ignore Error to use other
clearance initialization pro- process services
cess to check for stray sheets
09-570 The Xerographic module is Xerographic module CRUM Perform 09-399 RAP.
08-580 Paper jam not fully cleared A stray sheet has been Jam clearance. Per- not compatible with this authorization failure. 09-399.
detected in either the IOT or form 08-190 RAP machine. Please refer to The status clears when the
finisher device during the post the User Guide associated has been cleared
jam clearance initialization rou-
09-584 Re-order, but do not Xerographic module near end Re-order a new xero-
tine. 08-190
replace xerographic mod- of life graphic module, (32-
08-590 An unexpected time-out Unexpected event or time-out Perform 08-171 RAP, ule 38 ppm) PL 9.22 Item
was detected for a sheet in for sheet. 08-171, 08-181, 08- 08-181 RAP, 08-182 2, (45-87 ppm) PL 9.20
the paper path. This may 182 RAP Item 2.
be due to a different paper
09-585 Replace Xerographic Mod- Xerographic module end of life Install a new xero-
in the trays than the ule graphic module (32-38
machine expects. Please
ppm) PL 9.22 Item 2,
check and confirm the con-
(45-87 ppm) PL 9.20
tents of the paper trays Item 2.

Status Status
09-586 - IOT detects an xerographic Switch the machine off 09-599 Toner cartridge nearly When less than X days pre- Order a new toner car-
module failure and on, GP 14. Install empty. Ensure you have a dicted until toner cartridge end tridge, PL 9.15 Item 4,
a new xerographic replacement cartridge of life PL 9.17 Item 4.
module Or cleared when 02-
09-587 - The system setting does not Install correct xero- 560 status code is
match the xerographic module graphic module or raised.
type modify setting
09-588 - The system setting does not Install correct xero-
match the xerographic module graphic module or
market region ID setting modify setting Table 10 10-5XX Status codes
09-589 - The system setting does not Install correct xero- Status
match the xerographic module graphic module or Code UI Message Reason for Message Reference / Action
speed setting modify speed setting 10-505 The fuser is warming up. Fuser not at temperature Perform 10-322, 10-
09-590 Ozone filter near end of Ozone life counter near end of Order a new ozone fil- Printing may be delayed 324, 10-325, 10-330,
life, ensure you have a life ter, PL 9.25 Item 3. 10-370 RAP
replacement filter
10-507 Open front door Sheet is near the IOT exit sen- Jam clearance or per-
09-591 Replace Ozone Filter Ozone life counter reaches end Install new ozone fil- sor in the non-invert path form 10-120, 10-121,
of life ter, PL 9.25 Item 3 10-126
09-592 Toner cartridge empty Toner level sensor registers Install new toner car- 10-508 Open front door Sheet is near the IOT exit sen- Jam clearance or per-
developer sump not full tridge, PL 9.15 Item 4, sor in the left hand side of the form 10-120, 10-121,
PL 9.17 Item 4. invert path 10-126
09-593 - Accumulated toner dispense Install new toner car- 10-509 Open front door Sheet is near the IOT exit sen- Jam clearance or per-
time value greater than 27 s tridge. Perform 09- sor in the right hand side of the form 10-120, 10-121,
attained, or cycle out event 310, 09-390 RAP invert path 10-126
occurs (Toner cartridge empty).
10-510 Clear jam in IOT zone 4 Post fuser sensor detects Perform 10-107, 10-
09-390 paper in post fuser area on 108, 10-109, 10-110
09-594 Replace waste toner bottle Waste toner shutdown counter Install new waste toner power-on or in standby RAP
value attained OR if waste bottle, PL 9.10 Item 1.
10-511 Open front door Sheet near post fuser sensor Jam clearance or per-
toner shutdown counter value
form 10-107, 10-108,
greater than 50% and cycle out 10-109, 10-110 RAP
event occurs
10-512 Open front door IOT exit sensor paper in IOT Jam clearance. Per-
09-595 Waste toner bottle nearly Waste toner full sensor regis- Perform 09B RAP
exit area at power -on or start form 10-120, 10-121,
full, ensure you have a ters full for greater than 100
print 10-126 RAP
replacement bottle pages.
10-513 Open front door Sheet near IOT exit sensor Jam clearance. Per-
09-596 Ensure waste toner bottle IOT detects waste bottle door Ensure waste bottle fit- form 10-120, 10-121,
is fitted and waste toner open. ted and door closed.
10-126 RAP
door is closed Perform 09-380 RAP
10-520 Replace fuser module Fuser counter reaches 300 k Install new fuser mod-
09-597 Toner control failure Toner concentration process Perform 09-360, 09-
prints ule, PL 10.10 Item 1,
control failure. 361, 09-362, 09-363 PL 10.8 Item 1.
RAP
10-521 Re-order but do not Fuser counter reaches 290 k Order a new fuser
09-598 Toner control sensor fail- Toner control sensor failure. Perform 09-360, 09-
replace fuser module prints module, PL 10.10 Item
ure 361, 09-362, 09-363
1, PL 10.8 Item 1.
RAP
10-523 Replace fuser module IOT detects fuser failure Install new fuser mod-
ule, PL 10.10 Item 1,
PL 10.8 Item 1.

Status Status
10-530 The fuser module is not The system setting does not Install new fuser mod- 10-572 Clear the jam in Areas 3,4. Paper detected near the Perform 10-132, 10-
compatible with this match the fuser type setting ule or modify settings Close the front door when inverter sensor on power up or 133, 10-134 and 10-
machine. Please refer to (service offering) the paper has been in standby 107, 10-108, 10-109,
the user guide removed 10-110
10-531 - The system setting does not Install a new fuser or
match the fuser type setting modify settings
(fuser voltage)
10-532 - The system setting does not Install a new fuser or Table 11 11-5XX Status codes
match the fuser OpCo ID set- modify OpCo ID set- Status
ting (Market region) ting Code UI Message Reason for Message Reference / Action
10-533 - The system setting does not Install a new fuser or
11-500 Ensure output module is Output module un-docked in Dock the output mod-
match the fuser product speed modify the product
docked standby. ule. Perform 11-300-
setting speed setting 110, 11-302-110, 11-
10-540 Please wait adjusting Fuser temperature control fail- Perform 10-322, 10- 303-110 RAP for
fuser temperature ure. 324, 10-325, 10-330, LCSS, 11-300-130,
10-370 RAP, 10-315, 11-303-130, 11-304-
10-320, 10-321, 10- 130, 11-305-130 RAP
323, 10-340, 10-350, and OF12 for HCSS,
10-360, 10-380 RAP 11-300-171, 11-302-
10-545 Fuser module under tem- Fuser warm-up failure. Perform 10-322, 10- 171, 11-303-171 RAP
perature fault. Printing is 324, 10-325, 10-330, for HVF, 11-300-170,
unavailable. If fault per- 10-370 RAP 11-303-170, 11-305-
sists, call for assistance. 170 RAP and OF12
Touch Ignore Error to use for HCSS BM
other services 11-501 Close the output module Output module entry gate Close the exit cover
10-550 Fuser module temperature Hardware detected fuser fail- Perform 10-315, 10- top tray opened in standby
fault. Printing is unavail- ure. 320, 10-321, 10-323, 11-502 Close output module top Output module top cover Perform 11-300-110,
able. If fault persists, call 10-340, 10-350, 10- cover opened in standby 11-302-110, 11-303-
for assistance. Touch 360, 10-380 RAP 110 RAP for LCSS,
Ignore Error to use other 11-301-130, 11-302-
services 130 RAP for HCSS,
10-555 Fuser module control fail- Fuser control software failure. Perform 10-322, 10- 11-300-171, 11-302-
ure. Printing is unavail- 324, 10-325, 10-330, 171, 11-303-171 RAP
able. If fault persists, call 10-370 RAP for HVF, 11-301-170,
for assistance. Touch 11-302-170 RAP for
Ignore Error to use other HCSS BM
services
10-570 Replace fuser module FRU CRUM authorization fail- Perform 10-399 RAP
ure. Status active when fault
10-399 raised
10-571 Clear the jam in Areas 3,4. Paper detected in inverter area Perform 10-132, 10-
Close the front door when on power up or in standby 133, 10-134 and 10-
the paper has been 107, 10-108, 10-109,
removed 10-110

Status Status
11-503 Close output module front Output module front door open Perform 11-300-110, 11-513 Open output device door Sheet near punch sensor at Perform 11-110-110
door in standby 11-302-110, 11-303- shut down RAP for LCSS, 11-
110 RAP for LCSS, 100-130 RAP for
11-300-130, 11-303- HCSS, 11-110-170
130, 11-304-130, 11- RAP for HCSS BM
305-130 RAP for 11-514 Open output device door Sheet detected over compiler Perform 11-120-130,
HCSS, 11-300-171, sensor 11-122-130 RAP for
11-302-171, 11-303- HCSS, 11-120-170,
171 RAP for HVF, 11- 11-122-170 RAP for
300-170, 11-303-170, HCSS BM
11-305-170 RAP for
11-515 Open output device door Sheet near 2nd to top exit sen- Perform 11-140-110,
HCSS BM
sor 11-142-110 RAP for
11-504 No message HCSS top exit gate open in Perform 11-300-130, LCSS, 11-140-130,
standby 11-303-130, 11-304- 11-142-130, 11-150-
130, 11-305-130 RAP 130, 11-152-130 RAP
11-505 No message HCSS bottom gate open in Perform 11-300-130, for HCSS, 11-140-
standby 11-303-130, 11-304- 170, 11-142-170 RAP
130, 11-305-130 RAP for HCSS BM
11-506 - HVF Inserter top cover is open Close cover. Perform 11-516 Open output device door Sheet detected over edge reg- Perform 11A-110 RAP
11-306-171, 11-309- istration sensor for LCSS,11A-130
171 RAP RAP for HCSS, 11A-
11-507 - HVF Tri-Folder top cover is Close cover. Perform 170 RAP for HCSS
open 11-307-171, 11-308- BM
171 RAP 11-518 Open output device door Sheet detected over top exit Perform 11-130-110,
11-508 - HVF Tri-Folder front door is Close door. Perform sensor 11-132-110 RAP for
open 11-307-171, 11-308- LCSS, 11-130-130,
171 RAP 11-132-130 RAP for
HCSS, 11-130-171,
11-510 Open output device door Sheet detected over entry sen- Perform 11-100-110
sor RAP for LCSS, 11- 11-132-171 RAP for
HVF, 11-130-170, 11-
100-130 RAP for
132-170 RAP for
HCSS, 11-100-171,
11-101-171 RAP, for HCSS BM
HVF, 11-100-170 RAP 11-519 Open output device door Sheet near top exit sensor at Perform 11-130-110,
for HCSS BM shutdown 11-132-110 RAP for
LCSS, 11-130-130,
11-511 Open output device door Sheet near entry sensor at Perform 11-100-110
shutdown RAP for LCSS, 11- 11-132-130 RAP for
HCSS, 11-130-170,
100-130 RAP for
11-132-170 RAP for
HCSS, 11-100-171,
11-101-171 RAP for HCSS BM
HVF, 11-100-170 RAP
for HCSS BM
11-512 Open output device door Sheet detected over punch Perform 11-110-110
sensor RAP for LCSS, 11-
100-130 RAP for
HCSS, 11-110-170
RAP for HCSS BM

Status Status
11-520 Clear jam in area 5 Paper or debris covering the Perform 11-140-110, 11-531 - Finisher has notified the IOT of Open and close the
sensors 11-142-110 RAP for late lead edge to, or trail edge finisher front door,
LCSS, 11-140-130, from, the booklet maker entry clear the area or per-
11-142-130, 11-150- sensor form 11-183-171, 11-
130, 11-152-130 RAP 184-171 RAP
for HCSS, 11-140- 11-532 - Sheet over the booklet maker Clear the area or per-
171, 11-142-171 RAP exit sensor form 11-180-171, 11-
for HVF, 11-140-170, 182-171 RAP
11-142-170 RAP for
11-533 - Finisher has notified the IOT of Open and close the
HCSS BM late lead edge to, or trail edge finisher front door,
11-521 Open output device door Sheet near 2nd to top exit sen- Perform 11-140-110, from, the booklet maker exit clear the area or per-
sor 11-142-110 RAP for sensor form 11-180-171, 11-
LCSS, 11-140-130, 182-171 RAP
11-142-130, 11-150- 11-534 - Sheet over the booklet maker Clear the area or per-
130, 11-152-130 RAP
paper sensor form 11-180-171, 11-
for HCSS, 11-140-
182-171 RAP and 11-
171, 11-142-171 RAP 183-171, 11-184-171
for HVF, 11-140-170,
RAP
11-142-170 RAP for
11-536 - Sheet over the booklet maker Open and close the
HCSS BM
exit sensor finisher front door,
11-522 Open output device door Sheet over the BM eject sensor Perform 11-180-170, clear the area or per-
11-182-170 RAP
form 11-180-171, 11-
11-523 Open output device door Sheet near the BM eject sensor Perform 11-180-170, 182-171 RAP
11-182-170 RAP
11-537 - Finisher has notified the IOT of Open and close the
11-524 Page-over PPI Pickup Sen- Sheet over the inserter pickup Clear the area or per- late lead edge to, or trail edge finisher front door,
sor sensor form 11-479-171 RAP from, the booklet maker exit clear the area or per-
11-525 Page-over PPI Tab Sheet over the inserter tab Clear the area or per- sensor form 11-180-171, 11-
Standby Sensor standby sensor form 11-191-171, 11- 182-171 RAP
193-171, 11-194-171, 11-538 Job in progress. Manual Offline stapling requested while Cleared when current
11-196-171 RAP stapling will be available a print job is in progress for out- job completed
11-526 Page over Buffer Position Sheet over the buffer position Clear the area or per- when the current output job put to any bin other than bin 0
Sensor sensor form 11-198-171, 11- set completes (top bin)
199-171 RAP 11-539 Job in progress. Please Offline stapling is ‘Ready’ and a Cleared when offline
11-527 Page over exit HVF into Sheet over the HVF exit into Clear the area or per- wait until Manual Stapling user requests a print job for out- stapling mode is can-
Booklet Maker Sensor BM sensor form 11-198-171, 11- job is complete put to the stacker, mailboxes or celled
199-171 RAP BM
11-528 Page over Stacker Bin Exit Sheet over the stacker bin exit Clear the area or per- 11-540 Replace punch head unit Punch head present sensor not Perform 11-043-110,
Sensor sensor form 11-140-171, 11- made 11-350-110 RAP for
142-171 LCSS, 11-043-130
11-529 Page over Tri-fold Entry Sheet over the tri-folder entry Clear the area or per- RAP for HCSS, 11-
Sensor sensor form 11-183-171, 11- 043-170, 11-350-170
184-171 RAP RAP for HCSS BM
11-530 Page-over BB compiler Sheet over the booklet maker Clear the area or per- 11-541 Punch Chad Bin Set State The chad bin has been Reinstall the chad bin
Sensor entry sensor form 11-183-171, 11- removed from the finisher
184-171 RAP

Status Status
11-542 Staple count low. Please BM staples low Perform 11-063-170, 11-553 Stapling not available. Stapling disabled, out of service Perform 11-050-110,
ensure you have replace- 11-411-170 RAP and Please call for assistance 11-360-110 RAP for
ment Xerox staple car- 11-403-170, 11-413- LCSS, 11-050-130,
tridge. 170 RAP 11-360-130 RAP for
11-543 BM out of staples. Please BM staples empty Perform 11-063-170, HCSS, 11-050-170,
replace the staple car- 11-411-170 RAP and 11-360-170 RAP for
tridges 11-403-170, 11-413- HCSS BM
170 RAP 11-554 Stapling disabled, out of Stapling disabled, out of staples Perform 11-050-110,
11-545 Staple count low. Please Staple cartridge low Perform 11-364-110 staples 11-360-110 RAP for
ensure you have replace- RAP for LCSS, 11- LCSS, 11-050-130,
ment Staple Cartridge 364-130, 11-370-130 11-360-130 RAP for
RAP for HCSS, 11- HCSS, 11-050-170,
364-170, 11-370-170 11-360-170 RAP for
RAP for HCSS BM HCSS BM
11-546 Replace staple cartridge Staple cartridge empty Perform 11-364-110 11-555 Stapling feature requires Stapling disabled, zero / one Instruct customer
RAP for LCSS, 11- two or more pages page
364-130, 11-370-130 11-560 Staple capacity exceeded. BM disabled - too many pages Each booklet must not
RAP for HCSS, 11- Job completed without sta- exceed 15 sheets
364-170, 11-370-170 pling
RAP for HCSS BM 11-561 BM out of staples. Please BM disabled - out of staples Perform 11-063-170,
11-549 Empty chad bin Hole punch chad bin is full and Perform 11-364-110 replace the staple car- 11-411-170 RAP and
needs emptying RAP for LCSS, 11- tridges 11-403-170, 11-413-
364-130, 11-370-130 170 RAP
RAP for HCSS, 11- 11-562 BM requires two or more BM disabled - zero/one page Requires two or more
364-170, 11-370-170 pages sheets to enable sta-
RAP for HCSS BM, pling
11N-171 for HVF
11-563 BM is unavailable. Please BM disabled - out of service Switch off the
11-550 - There are too many pages for Instruct customer to call for assistance machine then switch
the punch to operate use fewer pages in on the machine, GP
the set (max 50 14. Perform 11B-170
sheets) RAP
11-551 - The punch operation has been Perform 11-043-110, 11-564 No message Bin status message received Perform 11-130-110,
taken out of service 11-350-110 RAP for from the finisher indicating bin 0 11-132-110 RAP for
LCSS, 11-043-130 out of service LCSS, 11-130-130,
RAP for HCSS, 11- 11-132-130 RAP for
043-170, 11-350-170 HCSS, 11-130-170,
RAP for HCSS BM 11-132-170 RAP for
11-552 - There are too many pages for Instruct customer to HCSS BM
the punch to operate use fewer pages in 11-565 No message Bin status message received Perform 11-140-110,
the set (max 50 from the finisher indicating bin 1 11-142-110 RAP for
sheets) out of service LCSS, 11-140-130,
11-142-130, 11-150-
130, 11-152-130 RAP
for HCSS, 11-140-
170, 11-142-170 RAP
for HCSS BM

Status Status
11-566 No message Bin status message received Perform 11-140-110, 11-598 Output Trays out of ser- Output trays have reached Refer to 11-430-130
from the finisher indicating bin 2 11-142-110 RAP for vice. Remove all paper there capacity. RAP for HCSS, 11-
out of service LCSS, 11-140-130, from Output Trays. 430-170 RAP for
11-142-130, 11-150- HCSS BM
130, 11-152-130 RAP 11-901 Unable to staple. check for Tamper move or paddle roll Clear the paper jam.
for HCSS, 11-140- obstructions in the output fault Switch off the
170, 11-142-170 RAP trays machine then switch
for HCSS BM on the machine, GP
11-570 Finisher bin 0 full Fifty additional prints have been Perform 11-130-110, 14. Perform 11-005-
sent to bin 0 since 90% full sen- 11-132-110 RAP for 110, 11-006-110, 11-
sor made LCSS, 11-130-130, 310-110, 11-311-110
11-132-130 RAP for RAP for LCSS, 11-
HCSS, 11-130-170, 007-110, 11-008-110,
11-132-170 RAP for 11-312-110, 11-313-
HCSS BM 110, 11-319-110 RAP
11-571 Output tray nearly full Bin 0 90% full sensor made Perform 11-130-110, for LCSS, 11-024-110,
11-132-110 RAP for 11-025-110 RAP for
LCSS, 11-130-130, LCSS, 11-005-130,
11-132-130 RAP for 11-006-130, 11-310-
HCSS, 11-130-170, 130, 11-311-130 RAP
11-132-170 RAP for for HCSS, 11-007-
HCSS BM 130, 11-008-130, 11-
11-572 Output Tray full. Please Fifty additional prints have been Perform 11-030-110, 312-130, 11-313-130
RAP for HCSS, 11-
empty the Output Tray. sent to bin 1 since 90% full sen- 11-334-110, 11-335-
024-130, 11-025-130
sor made 110, 11-336-110 RAP
for LCSS, 11-030- RAP for HCSS, 11-
005-170, 11-006-170,
130, 11-336-130 RAP
11-310-170, 11-311-
for HCSS, 11-030-
170, 11-336-170 RAP 170 RAP for HCSS
BM, 11-007-170, 11-
for HCSS BM
008-170, 11-312-170,
11-573 Output tray nearly full Bin 1 90% full sensor made Perform 11-030-110,
11-313-170 RAP for
11-334-110, 11-335- HCSS BM, 11-024-
110, 11-336-110 RAP
170, 11-025-170 RAP
for LCSS, 11-430-130
for HCSS BM
RAP for HCSS, 11-
430-170 RAP for
HCSS BM
11-574 Output Tray full. Please Finisher bin 2 full Perform 11-430-130
empty the Output Tray. RAP for HCSS, 11E-
170 RAP for HCSS
BM
11-575 Output tray nearly full Bin 2 90% full sensor made Perform 11-430-130
RAP for HCSS, 11E-
170 RAP for HCSS
BM

Status Status
11-902 Output tray 1 out of ser- Tamper move or Bin 1 or com- Perform 11-005-110, 11-903 Some finishing features are Compiler carriage or stapling Clear the paper jam.
vice. Check for obstruc- piler eject or staple fault 11-006-110, 11-310- unavailable. Check for fault Switch off the
tions in output tray 1 110, 11-311-110RAP obstructions in the finisher machine then switch
for LCSS, 11-007-110, on the machine, GP
11-008-110, 11-312- 14. Perform 11-364-
110, 11-313-110, 11- 110 RAP for LCSS,
319-110 RAP for 11-120-130, 11-122-
LCSS, 11-024-110, 130 RAP for HCSS,
11-025-110 RAP for 11-364-130, 11-370-
LCSS, 11-320-110, 130 RAP for HCSS,
11-322-110 RAP for 11-120-170, 11-122-
LCSS, 11-005-130, 170 RAP for HCSS
11-006-130, 11-310- BM, 11-364-170, 11-
130, 11-311-130 RAP 370-170 RAP for
for HCSS, 11-007- HCSS BM
130, 11-008-130, 11-
312-130, 11-313-130
RAP for HCSS, 11-
024-130, 11-025-130
RAP for HCSS, 11-
320-130, 11-322-130
RAP for HCSS, 11-
005-170, 11-006-170,
11-310-170, 11-311-
170 RAP for HCSS
BM, 11-007-170, 11-
008-170, 11-312-170,
11-313-170 RAP for
HCSS BM, 11-024-
170, 11-025-170 RAP
for HCSS BM, 11-
320-170, 11-322-170
RAP for HCSS BM

Status Status
11-904 Output trays 1 and 2 out of Tamper home or paddle roll or Clear the paper jam. 11-905 Offsetting is unavailable Bin 1 offset motor fails to move Clear the paper jam.
service. Check for obstruc- compiler or stapling fault Switch off the from output tray 1. Check or home. Switch off the
tions in the output trays machine then switch for obstructions in output machine then switch
on the machine, GP tray 1 on the machine, GP
14. Perform 11-005- 14. Perform 11-005-
110, 11-006-110, 11- 110, 11-006-110, 11-
310-110, 11-311-110 310-110, 11-311-110
RAP for LCSS, 11- RAP for LCSS, 11-
007-110, 11-008-110, 007-110, 11-008-110,
11-312-110, 11-313- 11-312-110, 11-313-
110, 11-319-110 RAP 110, 11-319-110 RAP
for LCSS, 11-024-110, for LCSS, 11-031-
11-025-110 RAP for 130, 11-337-130 RAP
LCSS, 11-320-110, for HCSS, 11-031-
11-322-110 RAP for 170, 11-337-170 RAP
LCSS, 11-005-130, for HCSS BM
11-006-130, 11-310- 11-908 Hole punching is unavail- Punch head motor fails Clear the paper jam.
130, 11-311-130 RAP able. Check for obstruc- Switch off the
for HCSS, 11-007- tions in the hole puncher machine then switch
130, 11-008-130, 11- on the machine, GP
312-130, 11-313-130 14. Perform 11-043-
RAP for HCSS, 11- 110, 11-350-110 RAP
024-130, 11-025-130 for LCSS, 11-043-130
RAP for HCSS, 11- RAP for HCSS, 11-
320-130, 11-322-130 043-170, 11-350-170
RAP for HCSS, 11- RAP for HCSS BM
005-170, 11-006-170,
11-909 All output trays are unavail- Punch head home sensor not Clear the paper jam.
11-310-170, 11-311- able. Check for obstruc- made Switch off the
170 RAP for HCSS
tions in the finisher machine then switch
BM, 11-007-170, 11-
on the machine, GP
008-170, 11-312-170, 14. Perform 11-030-
11-313-170 RAP for
110, 11-334-110, 11-
HCSS BM, 11-024-
335-110, 11-336-110
170, 11-025-170 RAP RAP for LCSS, 11-
for HCSS BM, 11-
030-130, 11-336-130
320-170, 11-322-170
RAP for HCSS, 11-
RAP for HCSS BM 036-130, 11-346-130
RAP for HCSS, 11-
030-170, 11-336-170
RAP, 11E-170 RAP
for HCSS BM

Status Status
11-910 Stapler is unavailable. Stapler head motor 1 fails to Clear obstruction from 11-917 - Sheet over HVF BM compiler Clear the HFV BM
Check for obstructions in move or not primed stapler. Perform 11- paper present sensor paper present sensor
the stapler. 050-110, 11-360-110 area. Perform 11-172-
RAP for LCSS, 11- 171 RAP
050-130, 11-360-130 11-918 - Sheet over tri- folder assist sen- Perform 11-185-171
RAP for HCSS, 11- sor to 11-187-171 RAP
050-170, 11-360-170 11-919 - Sheet over tri- folder exit sensor Perform 11-185-171
RAP for HCSS BM
to 11-187-171 RAP
11-911 Stapling is unavailable. Staple head 2 motor fails to Clear obstruction from
11-920 The Booklet Maker and Tri- Failure of any BM or TF func- Check for obstruc-
Check for obstructions in move stapler. Perform 11-
folder are currently unavail- tion tions in the HVF BM
the BM stapler. 403-170, 11-413-170 able and the tri-folder.
RAP
Check that the HVF
11-912 Some finishing features are Stapler unit 1 fails to move Clear obstruction from BM and tri-folder
unavailable. Check for stapler. Perform 11- interlocks are made.
obstructions in the stapler. 053-110, 11-370-110 Switch the machine
RAP for LCSS, 11- OFF and ON, GP 14.
053-130, 11-370-130 Check the current
RAP for HCSS, 11- fault codes list for
053-170, 11-370-170 HVF BM or tri-folder
RAP for HCSS BM faults and perform the
11-913 Booklet making is unavail- Back stop motor fails to move Clear the paper jam. appropriate RAP.
able. Check for obstruc- or not home Switch off the 11-921 Please close the Booklet The stapler position sensor indi- Close the BM stapler
tions in the BM machine then switch Maker Stapler module cates the stapler module is not module. If necessary,
on the machine, GP closed in initialisation perform 11-063-171,
14. Perform 11-065- 11-411-171 RAP for
170, 11-383-170 RAP staple unit 1, and 11-
11-403-170, 11-413- 403-171, 11-413-171,
170 RAP 11-414-171 RAP for
11-914 - Rear tamper away home sen- Clear the paper jam. staple unit 2
sor failure Switch off the 11-926 Booklet Maker Stapling is Failure of the booklet maker Perform 11-063-171,
machine then switch currently unavailable stapling functions. 11-411-171 RAP for
on the machine, GP staple unit 1, and 11-
14. Perform 11-007- 403-171, 11-413-171,
110, 11-008-110, 11- 11-414-171 RAP for
312-110, 11-313-110, staple unit 2
11-319-110 RAP
11-928 - Booklet maker output tray is full Empty the tray. If nec-
11-915 - HVF staple cartridge empty Replace the staple essary, perform 11C-
cartridge. Perform 11- 171 RAP
371-171 to 11-377- 11-929 - The stacker tray is 90% full Empty the stacker
171 RAP
tray when conve-
11-916 - HVF staples low Replace the staple nient. If necessary,
cartridge. Perform 11- perform 11-460-171 to
371-171 to 11-377- 11-462-171 RAP
171 RAP

Status Status
11-930 - The stacker tray is full Empty the stacker 11-941 Pause To Unload Time-out Machine is paused for unload- Follow the instruc-
tray. If necessary, per- Warning ing. Need to press button on tions. If necessary,
form 11-460-171 to pop up screen perform 11H-171
11-462-171 RAP 11-942 Pause To Unload Time-out Timer expiry. Wait for machine Follow the instruc-
11-931 - Paper is not detected in the PPI Check the paper. If Warning to pause, then press button on tions. If necessary,
tray necessary, perform pop up screen perform 11H-171
11J-171 RAP 11-943 Booklet Making and Tri- Booklet making or tri-folding Check for obstruc-
11-932 - Sheet detected near the PPI Clear the sheet. If folding are unavailable. capability degraded tions in the HVF BM
pickup sensor necessary, perform Check for obstructions and the tri-folder.
11-191-171, 11-193- Check that the HVF
171, 11-194-171, 11- BM and tri-folder
196-171 RAP interlocks are made.
11-933 - Sheet detected near the PPI Check the paper. If Switch the machine
tab standby sensor necessary, perform OFF and ON, GP 14.
11-191-171, 11-193- Check the current
171, 11-194-171, 11- fault codes list for
196-171 RAP HVF BM or tri-folder
11-934 - Sheet detected near the entry Clear the sheet. faults and perform the
appropriate RAP.
sensor Check the HVF is
docked and correctly 11-944 Inserter is unavailable. Inserter capability degraded Check for obstruc-
aligned. If necessary, Check for obstructions in tions in the inserter. If
perform 11-100-171, the inserter necessary, perform
11-101-171 RAP 11-191-171, 11-193-
171, 11-194-171, 11-
11-935 - Sheet detected near the buffer Clear the sheet. If
sensor necessary, perform 196-171 RAP and
11J-171 RAP
11-157-171, 11-161-
171 RAP and 11-164- 11-945 Booklet Making available. All trays have degraded capa- Check for obstruc-
171, 11-165-171 RAP All other output trays bility, except booklet maker tions in the buffer,
11-936 - Sheet detected near Exit HVF Clear the sheet. If unavailable stacker and top tray
areas. Switch the
to BM entry sensor necessary, perform
machine OFF and
11-158-171, 11-160-
171, 162, 163-171 ON, GP 14. Check
the current fault codes
RAP
list for faults in the
11-938 - Sheet detected near the top bin Perform 11-130-171,
buffer, stacker and top
exit sensor 11-132-171 RAP tray areas and per-
11-940 - Tray ready for unloading Follow the instruc- form the appropriate
tions to unload the RAP.
tray. If necessary, per-
11-946 Clear the paper jam in the Sheet detected near the tri-fold Clear the sheet. If
form 11-460-171 to Tri-Folding Unit entry sensor necessary, perform
11-462-171 RAP for
11-183-171, 11-184-
the stacker tray, 11-
171 RAP
130-171, 11-132-171
RAP for the top tray, 11-947 Clear the paper jam in the Sheet detected near the tri-fold Clear the sheet. If
Tri-Folding Unit exit sensor necessary, perform
and 11C-171 for the
11-185-171 to 11-187-
HVF BM tray
171

Status Status
11-948 Clear the paper jam in the Sheet detected near the tri-fold Clear the sheet. If 14-560 Scanner is calibrating, Scanner is calibrating If calibration does not
Tri-Folding Unit assist sensor necessary, perform please wait complete, switch off
11-185-171 to 11-187- the machine, then
171 RAP switch on the
11-949 Finisher Insert Stock Out of An insert sheet has not arrived See the message machine, GP 14. Wait
Order at its intended output destina- text. If necessary, perfor a few minutes, if
tion form 11-191-171, 11- the scanner contin-
193-171, 11-194-171, ues to calibrate with-
11-196-171 RAP and out completing
11-100-171, 11-101- perform 14-703 to 14-
171 RAP 706, 712, 714, 716,
718 RAP
11-950 Unexpected Stock Size in A shorter than expected sheet Follow the message
the Finisher has been fed from the inserter text. Check the size of 14-561 No message Downloaded NVM values are Switch off the
the paper in the out of range and too low. SVCM machine, then switch
inserter. received NVM data within cor- on the machine, GP
rect range 14. Wait for a few min-
11-951 Clear the paper jam in the Sheet detected near the stacker Clear the sheet. If
finisher bin exit sensor necessary, perform utes, if scanning is still
not available perform
11-140-171, 11-142-
03-330, 03-462 RAP
171 RAP
14-562 Adjustments in progress Scanner ready checks are not If the ready check
complete does not complete,
switch off the
machine, then switch
on the machine, GP
Status 14. Wait for a few min-
Code UI Message Reason for Message Reference / Action utes, if the scanner
12-530 Offsetting is unavailable. Offsetting catch tray is not in Perform 12-301 RAP continues to check
Check for obstructions in index position. without completing
the output tray perform 03-330, 03-
462 RAP
14-563 Scanner has failed to initai- Scanner needs service Switch off the
ilize. Switch off the machine then switch
machine, wait 1 minute, on the machine, GP
then switch on the 14. Perform 14-110
Status machine. If fault persists RAP, 14-310, 14-710
Code UI Message Reason for Message Reference / Action call for assistance, or press RAP, 14-720 RAP
14-508 System error, scanner is Status active when start is Switch off the close to use other services
unavailable selected but scan service is machine then switch 14-564 No message Job is incomplete, scan ser- Resume the scanning
unable to acquire resources on the machine, GP vice is ready and needs a job, or press the can-
14. Wait for a few min- resume command cel key. If the status
utes, if scanning is still code is still present,
not available, go to switch off the
03-330, 03-462 RAP machine, then switch
on the machine, GP
14

Status Status
14-565 No message Document is larger than Close status popup or 16-511 Some network services Internet fax process failed Network controller
expected press start, Perform unavailable. Please notify reset manually initi-
14A RAP the machine administrator ated by customer
14-566 Reload originals and press CCD (width) and length sen- Reposition originals 16-512 Some network services USB printer port process failed Network controller
start sors cannot determine size of and press start, Per- unavailable. Please notify reset manually initi-
the original form 14A RAP the machine administrator ated by customer
16-513 Some network services Simple service discovery proto- Network controller
unavailable. Please notify col failed reset manually initi-
the machine administrator ated by customer
Table 14 16-5XX Status codes 16-514 Some network services Post office protocol (for inbound Network controller
Status unavailable. Please notify IFAX messages) process failed reset manually initi-
Code UI Message Reason for Message Reference / Action the machine administrator ated by customer
16-517 Some network services SMTP process failed Network controller
16-500 - Print from file cabinet is The status is disabled
enabled via the Web UI when the print from unavailable. Please notify reset manually initi-
file cabinet is disabled
via the Web UI 16-518 Some Network Controller ESS web services edge client Network controller
services are not available. interface does not work reset manually initi-
16-501 Some network services Not enough memory on the Network controller or
unavailable. Please notify image processing for JBA image processing Please notify the machine ated by customer
administrator
the machine administrator reset manually initi-
ated by customer 16-519 Some Network Controller ESS web services client con- Network controller
services are not available. troller does not work reset manually initi-
16-502 The network controller is Status active when ever the Cleared when the net-
about to be reset network controller detects that a work controller reset Please notify the machine ated by customer
administrator
platform reset is about to occur is initiated
16-520 Some Network Controller ESS web services server con- Network controller
16-504 Some network services Dynamic domain name regis- Network controller
services are not available. troller interface does not work. reset manually initi-
unavailable. Please notify tration process failed reset manually initi-
the machine administrator ated by customer Please notify the machine ated by customer
administrator
16-505 Some network services Insufficient memory for E-mail More physical mem-
16-521 Some Network Controller The network controller’s CPI Network controller
unavailable. Please notify ory needs to be
services are not available. service process has stopped reset manually initi-
the machine administrator added to the platform
Please notify the machine ated by customer
16-506 Machine cloning is in pro- Status raised while Network Cleared automati- administrator
cess. This shall take a few controller connectivity settings cally when cloning is
16-522 Some Network Controller The network controller’s job log Network controller
minutes to complete are being cloned completed
services are not available. service process has stopped reset manually initi-
16-507 Some network services Service location protocol pro- Network controller
Please notify the machine ated by customer
unavailable. Please notify cess failed reset manually initi- administrator
16-523 Some Network Controller The network controller’s job Network controller
16-508 Some network services Autonet address resolution did Network controller
services are not available. tracker service process has reset manually initi-
unavailable. Please notify not work reset manually initi-
Please notify the machine stopped ated by customer
the machine administrator ated by customer administrator
16-509 Some network services Insufficient memory for internet Network controller
16-524 Some Network Controller The network controller’s Ker- Network controller
unavailable. Please notify fax reset manually initi-
services are not available. beros service process has reset manually initi-
Please notify the machine stopped ated by customer
16-510 Some network services E-mail process failed Network controller administrator
unavailable. Please notify reset manually initi-

Status Status
16-525 Some Network Controller The network controller’s Scan Network controller 16-541 Cannot receive internet Could not communicate will Verify POP3 server
services are not available. to Distribution service process reset manually initi- jobs. Please call for assis- POP3 server settings at UI. Verify
Please notify the machine has stopped ated by customer tance server is online and
administrator check network con-
16-526 Some Network Controller The network controller’s SMB Network controller nectivity
services are not available. service process has stopped. reset manually initi- 16-542 Image too large to process. Insufficient resources to pro- Reduce scan size,
Please notify the machine ated by customer Please alter job and scan cess the image reduce scan resolu-
administrator again tion
16-527 Some Network Controller The network controller’s TCP/IP Network controller 16-543 Accounting problem. Network controller - authoriza- Authorization should
services are not available. service process has stopped. reset manually initi- Please notify machine tion file on the system is cor- be disabled until the
Please notify the machine ated by customer administrator rupted. No jobs can be accounting SA can
administrator authorized. purge and reload the
16-528 Some Network Controller The network controller’s WS Network controller authorization data-
services are not available. Scan Temp service process has reset manually initi- base
Please notify the machine stopped. ated by customer 16-544 Ensure network cables are Network controller detected that Check the network
administrator properly connected the network cable is discon- cable connections
16-529 Some Network Controller The network controller’s Scan Network controller nected
services are not available. Compressor service process reset manually initi- 16-545 Network scanning commu- Network controller - unrecover- Network controller
Please notify the machine has stopped. ated by customer nication error. Please notify able scan to file communication reset manually initi-
administrator machine administrator error ated by customer.
16-535 Immediate Job Overwrite ESS Immediate Image Over- The status is cleared Resubmit job
failed. Please perform and write Error when the ESS com- 16-546 Network scanning filing Network controller - network Verify destination
On Demand Overwrite pletes the On error. Please notify repository filing error address; check repos-
immediately Demand Image Over- machine administrator itory setup; verify
write repository is online.
16-536 Network controller error. The ESS XSA service is The ESS XSA ser- Check network con-
Please contact system unavailable. The fault is due to vice becomes avail- nectivity. Resubmit
administrator. a failure of internal communica- able. the job
tion in the network controller. 16-547 Network scanning tem- Network controller - scan to file Verify remote tem-
16-537 Incomplete Network Inter- Any scan to distribution service Reset network con- plates could not be template retrieval failure plate pool settings;
face window not available troller retrieved. Please notify verify that the tem-
machine administrator plate repository is
16-538 Internal address book Could not communicate with Verify LDAP server
online. Check network
unavailable. Please notify the LDAP server setup at web UI, verify
machine administrator server is online, check connectivity
network connectivity 16-548 Network scanning error. Network controller - scan to file Resubmit job. If prob-
Please notify machine job processing error lem persists, network
16-539 Cannot connect to prime or Could not communicate with Verify authentication
administrator controller reset manu-
backup authentication primary or alternate authentica- server setup at web
server. tion server UI, verify server is ally initiated by cus-
tomer
online, check network
connectivity. Can con- 16-549 Network scanning is not Network controller - failure of If problem persists,
figure authentication available. Please notify any scan to file services network controller
to use guest mode machine administrator reset manually initi-
ated by customer.
16-540 Incomplete Network Inter- Death of any authentication Reset network con-
Resubmit job.
face window services troller

Status Status
16-550 System reset required, Network controller - system Switch off the 16-564 Incomplete Network Inter- Network controller - the Net- Reset network con-
please switch off the enters customer sw upgrade machine then switch face window BIOS connectivity process has troller
machine, then switch on mode on the machine, GP failed
the machine 14. 16-565 Incomplete Network Inter- Network controller - the Apple- Reset network con-
16-551 Accounting out of memory. Network controller - accounting Accounting Adminis- face window talk connectivity process has troller
Please notify machine log is full or a hard disk full state trator needs to failed
administrator exists retrieve accounting 16-567 Incomplete Network Inter- Network controller - a Postscript Reset network con-
data log from the sys- face window interpreter error has occur, troller
tem causing the process to fail
16-552 Software option codes do Network controller - the flag in Switch off the 16-568 Incomplete Network Inter- Network controller - a PCL Reset network con-
not match system manager is not in sync. machine then switch face window interpreter error has occurred, troller
with the network controller PM on the machine, GP causing the process to fail
14.
16-570 Incomplete Network Inter- Network controller - the http Reset network con-
16-553 Additional memory Network controller - not enough Add memory face window server (web-UI) has failed troller
required. Please call for physical memory is configured
16-571 Network printing disabled. Network controller - print ser- Reset network con-
assistance on the platform to support scan Please notify machine vice has failed troller
to file
administrator
16-554 Hardware must be added Network controller - the IPA Re-insert or replace
16-572 Network printing disabled. Network controller - print SPI Reset network con-
or replaced. Please notify card is either broken or missing IPA card
Please notify machine service has failed troller
machine administrator administrator
16-555 Additional memory required Network controller - not enough Add memory 16-573 Network printing disabled. Network controller - MF print Reset network con-
to support fax. Please physical memory is configured
notify machine administra- on the platform to support lan
administrator
tor fax
16-574 Job status information not The network controller protocol Reset network con-
16-557 System error, copier is no Network controller - DC plat- Perform 16A RAP available. Please notify module process has stopped troller
longer available form fails to recover in less than
machine administrator
5 minutes after a crash
16-575 Network controller connec- The network controller registra- Automatic network
16-558 System error, copier is no Network controller - DC com- DC platform call failed
tion is about to be reset tion service process has controller reset
longer available munications unavailable stopped
16-559 BOOTP initialization failure. Network controller - BOOTP Connectivity fix and 16-576 Network controller connec- The network controller event Automatic network
Please notify machine [failure] configuration of IP, will switch off the machine
tion is about to be reset notification service process has controller reset
administrator use stored IPdata then switch on the
stopped
machine, GP 14.
16-577 Network controller connec- The network controller platform Automatic network
16-560 Some network services Some processes on the net- Reset network con- tion is about to be reset manager service process has controller reset
unavailable. Please notify work controller have failed troller
stopped
machine administrator
16-578 Incomplete system infor- The network controller fault ser- Reset network con-
16-561 Network Scanning Unavail- Some scan to file processes Reset network con-
mation. Please notify vice process has stopped (fault troller
able have died troller machine administrator logging will be disabled)
16-562 Incomplete Network Inter- Network controller - the line Reset network con- 16-579 Job status information not The network controller com- Reset network con-
face window printer Deamon process has troller
available. Please notify pleted job log service and print troller
failed
machine administrator SPI processes have stopped
16-563 Incomplete Network Inter- Network controller - the Novell Reset network con-
16-580 Incomplete system infor- The network controller remote Reset network con-
face window Netware connectivity process troller mation. Please notify configuration process has troller
has failed
machine administrator stopped

Status Status
16-581 Some network services The network controller diagnos- Reset network con- 16-596 Incomplete Network Inter- The network controller account- Reset network con-
unavailable. Please notify tic service process has stopped troller face window ing (JBA) service failed troller
machine administrator 16-597 Incomplete Network Inter- The network controller TIFF Reset network con-
16-582 Some network services The network controller authenti- Reset network con- face window interpreter failed troller
unavailable. Please notify cation SPI process has stopped troller 16-598 IP interface error. Please Network controller - TCP / IP Contact SA. Another
machine administrator notify machine administra- address is already in use on the IP address needs to
16-583 Incomplete system infor- The network controller counters Reset network con- tor network be used
mation. Please notify utility process has stopped troller 16-599 Some network services Raw TCP/IP printing (port Network controller
machine administrator unavailable. Please notify 9100) process failed. reset manually initi-
16-584 Network controller connec- The network controller counters Reset network con- the machine administrator. ated by customer
tion is about to be reset document manager process troller 16-721 Incompatible Network Con- A low speed network controller Check controller and
has stopped troller is detected fitted to a 55, 65, 75 machine speed in
16-585 Incomplete system infor- The network controller counters Reset network con- or 87 ppm machine. NVM Chain 10-12.
mation. Please contact the remote configuration synchroni- troller Reset speed or fit cor-
Machine Administrator zation process has stopped rect network controller
16-586 Incomplete system infor- The network controller counters Reset network con-
mation. Please notify SNMP agent process has troller
machine administrator stopped
16-588 Some network services The network controller sub- Reset network con- Table 15 17-5XX Status codes
unavailable. Please notify agent process has failed troller Status
machine administrator Code UI Message Reason for Message Reference / Action
16-589 Incomplete Network Inter- Network controller - serial port Reset network con-
17-500 Job stored as <job name> CPSR input job has com- No action required. Infor-
face window connectivity failed troller in <folder name> pleted storage mational text
16-590 Some network services The network controller connec- Reset network con- 17-501 ‘Save job for Reprint’ ser- Network controller unavail- Wait for the network con-
unavailable. Please notify tivity configuration process has troller
vice is unavailable. Please able & customer already troller to become avail-
machine administrator failed
try again later within pathway, or CPSR fea- able. If necessary,
16-591 Ethernet functions are not Network controller - Ethernet Connectivity fix and ture suspended perform 16A RAP
available. Please notify TCP / IP port connectivity pro- switch off the machine 17-502 <Entered name> already Duplicate file names in Enter a different file
machine administrator cess failed then switch on the
exists. Please enter a dif- CPSR input are not allowed. name
machine, GP 14.
ferent name
16-592 Token Ring functions are Network controller - Token Ring Connectivity fix and
17-503 Job deleted due to the CPSR input job in progress Make more space for file
not available. Please notify TCP / IP port connectivity failed switch off the machine device storage disk has been deleted due to storage or re-define
machine administrator then switch on the
becoming full. Stored jobs memory full pathway
machine, GP 14.
will need to be deleted to
16-593 DHCP functions are not Network controller - DHCP Connectivity fix and make space available
available. Please notify address resolution failed switch off the machine
machine administrator then switch on the
machine, GP 14.
16-594 RARP functions are not Network controller - RARP Connectivity fix and
available. Please notify address resolution fails switch off the machine
machine administrator then switch on the Status
machine, GP 14. Code UI Message Reason for Message Reference / Action
16-595 Incomplete Network Inter- The network controller Lan-Fax Reset network con- 19-502 Please wait, freeing memory Out of memory resources. Perform 19-401, 19-
face window service failed troller Fault 19-401, 19-402 402, 19-403 RAP

Status
Status
19-503 System memory is full etc. EPC memory resources low Memory becomes
available, job is can- Codes UI Message Reason for Message Reference / Action
celled or documents 20-544 The Fax service is initialis- Basic Fax card restarts User clears or time-
are removed from ing. Please wait. out. Install a new
DADH. Perform 19- compact flash, PL
401, 19-402, 19-403 20.10 Item 3
RAP 20-545 Fax job could not be sent at Error with image processing - User clears or times
19-504 No message EPC memory resources inter- Clears automatically this time, please try again. fax command out (7 seconds)
mediate after being raised. 20-546 Not enough memory to use This status code becomes Cleared when fault
Perform 19-404 RAP fax services. Contact your active when fault 20-324 is 20-324 is cleared.
19-505 An image data error has Compressor DVMA time-out. Perform 19-404 RAP system administrator. raised Perform 20-323, 20-
occurred etc. Fault 19-404 is raised. 324 RAP
19-506 Please wait, your job will Job delayed status High EPC usage. Per- 20-547 Fax memory is low. Contact This status code becomes Perform 20-323, 20-
continue shortly. Do not form 19-401, 19-402, your system administrator. active when fault 20-323 is 324 RAP
press the Start button again 19-403 RAP raised
19-507 System memory is full etc. Memory resources low High EPC usage. Per- 20-550 A fax service error has Extended card failure detected Install a new extender
form 19-401, 19-402, occurred. Fax line 2 is card and reboot
19-403 RAP unavailable. Fax line 1is still
19-508 System memory is full etc. Internal memory handling sta- Usage is above inter- available. Contact your sys-
tus mediate EPC usage tem administrator.
threshold. Perform 19- 20-556 A fax service error has Basic card failure detected Switch off the
401, 19-402, 19-403 occurred. Press the power machine, then switch
RAP button on the left side of the on the machine, GP
19-509 System memory is full etc. Internal memory job truncated Usage exceeds inter- machine and choose quick 14.
mediate EPC usage restart. If fault persists, call
threshold. Perform 19- for assistance.
401, 19-402, 19-403 20-558 A fax memory error has Status active when fault 20- Cleared when fault
RAP occurred. Contact your sys- 322 is raised 20-322 is cleared.
19-514 An image data error has 19-409 Cleared when status tem administrator. Perform 20-322 RAP
occurred etc. 19-514 is raised. Per- 20-559 A fax service error has Status active when fault 20- Cleared when fault
form 19-409 RAP occurred. Press the power 320 is raised 20-320 is cleared.
19-515 - This status code becomes Cleared when the cur- button on the left side of the Perform 20-320 RAP
active when fault 19-403 is rent job completes or machine and choose quick
raised when the job is restart. If fault persists, call
deleted. Perform 19- for assistance.
401, 19-402, 19-403 20-562 No communication on fax Status active when fault 20- Cleared when fault
RAP line 1. Please check exter- 331 is raised 20-331 is cleared.
nal connection Perform 20-331, 20-
339, 20-341 RAP
20-563 No communication on fax Status active when fault 20- Cleared when fault
line 2. Please check exter- 332 is raised 20-332 is cleared.
nal connection Perform 20-332, 20-
340 RAP

Status Status
Codes UI Message Reason for Message Reference / Action Codes UI Message Reason for Message Reference / Action
20-565 Max. number of fax jobs in All jobs IDs allocated cannot Cleared when fax job 22-511 Media required for held job This status code becomes Provide media to
the system has been create any more IDs become available is not available active when correct media is complete the held job
reached. Contact your sys- not available for held job or cancel job
tem administrator. 22-512 All the paper trays have All trays direct select only Enable one tray for
20-570 A Fax Service error has Status active when the fault Perform 20-342 RAP been disabled for Auto auto select
occurred. Press the power 20-342 is raised Selection. Auto Paper can-
button on the left side of the not be used with these set-
machine and choose Quick tings. It is recommended
Restart. If fault persists, that at least one tray be
please call for assistance. enabled for Auto Selection
20-571 A Fax Service error has Status active when the fault Perform 20-331, 20- 22-513 Media required for held job Queued Job being held due to Add paper to the tray
occurred. Press the power 20-339 is raised 339, 20-341 RAP is not available lack of for resources being used to clear
button on the left side of the queued job
machine and choose Quick 22-547 Network controller error. This status code becomes Perform 22-370 RAP
Restart. If fault persists, Please contact system active when the fault 22-370 is
please call for assistance. administrator. raised
20-572 A Fax Service error has Status active when the fault Perform 20-332, 20- 22-552 Optional service mismatch Service option mismatch Install or remove ser-
occurred. Press the power 20-340 is raised 340 RAP detected detected vice option. If neces-
button on the left side of the sary, perform 22-410
machine and choose Quick to 22-416, 22-777 or
Restart. If fault persists, 22-400 to 22-403, 22-
please call for assistance. 775
20-580 No message Set if the NVM values supplied The user interface 22-553 Optional service installed Service option installed Informational only
by the Fax are invalid requests the image
22-554 Option service removed Unable to remove optional ser- Refer to 22-410 to 22-
processor for the Fax
vice 416, 22-777 RAP, 22-
NVM values 417 RAP
20-590 - Fax immediate image over- Perform 20-710, 20- 22-555 Unable to install option ser- Service option install failed Refer to 22-400 to 22-
write error. Fault 20-710 is 711 RAP.
vice when any of the faults 22-400, 403, 22-775 RAP, 22-
raised.
22-401, 22-402, 22-403, 22- 404 to 22-406 RAP,
404, 22-405, 22-406, 22-407 22-407 RAP
are raised
22-556 Unable to remove option Service option removal failed Refer to 22-404 to 22-
service when any of the faults 22-410, 406 RAP, 22-400 to
Status 22-411, 22-412, 22-413, 22- 22-403, 22-775 RAP,
Codes UI Message Reason for Message Reference / Action 414, 22-415, 22-416, 22-417 22-407 RAP
22-501 Please wait... The system is Attempting print recovery. 22- Perform 22-306 to 22- are raised
attempting to recover 306, 22-307, 22-309 315, 22-801, 814 RAP 22-557 - Annotation Bates number Cleared by the image
overflow. Set by the system on processing PWB, 7
22-502 No UI message appears Status active when fault 22- Automatically clears
the next page after the Bates seconds after raised
310 is raised after being raised
number reaches the maximum
22-504 Please delete the job. No No tray configured for media Configure one tray for of 999999999
tray is configured with the this stock size.
22-558 - An HFSI item has reached or Reset ‘Actual’ count to
required paper size. Press
exceeded its threshold zero or reset the
the Job Status button. Then
select the Delete Button. threshold

OF4b Status Messages in Alphabetical Order Table 1 Status messages A to F
Status Message Tables Status

UI Message Code Reason for Message Reference / Action
The status message tables contain all the messages to which a status code can be attributed.
• Table 1 Status Messages A to F. A Fax Service error has 20-571 When the fault 20-339 is raised Perform 20-331, 20-
occurred. Press the power 339, 20-341 RAP
• Table 2 Status Messages G to N.
button on the left side of the
• Table 3 Status Messages O to R. machine and choose Quick
• Table 4 Status Messages S to W. Restart. If fault persists,
please call for assistance.
Table 1 Status messages A to F A Fax Service error has 20-572 When the fault 20-340 is raised Perform 20-332, 20-
Status occurred. Press the power 340 RAP
UI Message Code Reason for Message Reference / Action button on the left side of the
machine and choose Quick
A fax memory error has 20-558 When fault 20-322 is raised When fault 20-322 is
Restart. If fault persists,
occurred. Contact your sys- cleared. Perform 20- please call for assistance.
tem administrator. 322 RAP
A nonstandard document 05-504 A document length is detected Cleared when job
A fax service error has 20-550 Extended card failure detected Install a new extender
has been detected. It will during the document feed cycle cancelled or com-
occurred. Fax line 2 is card and reboot
be scanned to match the that is not consistent with the pleted. Perform 05C
unavailable. Fax line 1is closest standard size document size assumed by the RAP
still available. Contact your
DADH sensors and the market
system administrator.
region settings
A fax service error has 20-556 Basic card failure detected Switch off the
Accounting out of memory. 16-551 Network controller - accounting Accounting Adminis-
occurred. Press the power machine, then switch Please notify machine log is full or a hard disk full trator needs to
button on the left side of the on the machine, GP
administrator state exists retrieve accounting
machine and choose quick 14.
data log from the sys-
restart. If fault persists, call tem
for assistance.
Accounting problem. 16-543 Network controller - authoriza- Authorization should
A fax service error has 20-559 When fault 20-320 is raised When fault 20-320 is
Please notify machine tion file on the system is cor- be disabled until the
occurred. Press the power cleared. Perform 20-
administrator rupted. No jobs can be accounting SA can
button on the left side of the 320 RAP authorized. purge and reload the
machine and choose quick
authorization data-
restart. If fault persists, call
base
for assistance.
Additional memory required 16-555 Network controller - not enough Add memory
A Fax Service error has 03-589 Extended Fax not detected or Perform 20A RAP to support fax. Please physical memory is configured
occurred. Fax line 2 is confirmed.
notify machine administra- on the platform to support lan
unavailable. Fax line 1 is
tor fax
still available. Contact your
System Administrator. Additional memory 16-553 Network controller - not enough Add memory
required. Please call for physical memory is configured
A Fax Service error has 03-590 Fax POST failure status Perform 20A RAP
assistance on the platform to support scan
occurred. Press the power
to file
machine and choose Quick Adjust position of Tray 1 07-506 Tray 1 guides moved out of Tray 1 is opened or
before proceeding ‘fixed’ position guides set to the
‘fixed’ position
Adjust position of Tray 2 07-507 Tray 2 guides moved out of Tray 2 is opened or
A Fax Service error has 20-570 When the fault 20-342 is raised Perform 20-342 RAP
occurred. Press the power before proceeding ‘fixed’ position guides set to the
‘fixed’ position
machine and choose Quick

WorkCentre 5687 Family 2-765 OF4b
Table 1 Status messages A to F Table 1 Status messages A to F
Status Status
UI Message Code Reason for Message Reference / Action UI Message Code Reason for Message Reference / Action
Adjustments in progress 14-562 Scanner ready checks are not If the ready check An image data error has 19-505 Compressor DVMA time-out. Perform 19-404 RAP
complete does not complete, occurred etc. Fault 19-404 is raised.
switch off the An internal communica- 03-561 Image processing wall clock is Perform 03-315, 325,
machine, then switch tions error has occurred. not incrementing. Fault 03-325 347, 348, 349, 355,
on the machine, GP Switch off the machine and is raised. 400 RAP
14. Wait for a few min- call for assistance
utes, if the scanner An internal communica- 03-563 Image processing rotation Perform 03-315, 325,
continues to check
tions error has occurred. memory POST has failed 347, 348, 349, 355,
without completing.
Switch off the machine and 400 RAP
Perform 03-330, 03- call for assistance
462 RAP
An unexpected time-out 08-590 Unexpected event or time-out Perform 08-171 RAP,
After clearing paper, 03-573 When the image processing When the IOT has
was detected for a sheet in for sheet. 08-171, 08-181, 08- 08-181 RAP, 08-182
replace any discarded tabs determines that a jam occurred performed stray sheet
the paper path. This may 182 RAP
with identical tab stock in detection successfully be due to a different paper
the correct tray
in the trays than the
All output trays are unavail- 11-909 Punch head home sensor not Clear the paper jam. machine expects. Please
able. Check for obstruc- made Switch off the check and confirm the con-
tions in the finisher machine then switch tents of the paper trays
on the machine, GP
Auto Configuration is dis- 02-550 System manager autoConfigu- Perform 02-390, 02-
14. Perform 11-030-
abled. Please re-enable ration NVM set to disable 391, 02-704, 02-706
110, 11-334-110, 11- this feature before pro- RAP
335-110, 11-336-110
ceeding
RAP for LCSS, 11-
BM is unavailable. Please 11-563 BM disabled - out of service Switch off the
030-130, 11-336-130
RAP for HCSS, 11- call for assistance machine then switch
on the machine, GP
036-130, 11-346-130
14. Perform 11B-170
RAP for HCSS, 11-
030-170, 11-336-170 RAP
RAP, 11E-170 RAP for BM out of staples. Please 11-543 BM staples empty Perform 11-063-170,
HCSS BM replace the staple car- 11-411-170 RAP, 11-
tridges 403-170, 11-413-170
All the paper trays have 22-512 All trays direct select only Enable one tray for
been disabled for Auto auto select RAP
Selection. Auto Paper can- BM out of staples. Please 11-561 BM disabled - out of staples Perform 11-063-170,
not be used with these set- replace the staple car- 11-411-170 RAP, 11-
tings. It is recommended tridges 403-170, 11-413-170
that at least one tray be RAP
enabled for Auto Selection BM requires two or more 11-562 BM disabled - zero/one page Requires two or more
An error has occurred - The 03-538 System attempting to recover Cleared if communi- pages sheets to enable sta-
system is attempting to from an image processor to cation is established. pling
recover IOT communication failure. Perform 03-300, 306, Booklet Maker Stapling is 11-926 Failure of the booklet maker Perform 11-063-171,
Fault 03-300 or 03-320 is 461, 482, 805, 870 currently unavailable stapling functions. 11-411-171 RAP for
raised. RAP, 03-320, 03-322 staple unit 1, and 11-
to 03-324 RAP 403-171, 11-413-171,
An image data error has 19-514 19-409 Cleared when status 11-414-171 RAP for
occurred etc. 19-514 is raised. Per- staple unit 2
form 19-409 RAP

OF4b 2-766 WorkCentre 5687 Family
Status Status
Booklet Making and Tri- 11-943 Booklet making or tri-folding Check for obstructions Cannot receive internet 16-541 Could not communicate will Verify POP3 server
folding are unavailable. capability degraded in the HVF BM and jobs. Please call for assis- POP3 server settings at UI. Verify
Check for obstructions the tri-folder. Check tance server is online and
that the HVF BM and check network con-
tri-folder interlocks are nectivity
made. Switch the Check for a stray original in 05-534 Unscheduled document Clear the document
machine OFF and the document tray detected by any sensor path in the DADH
ON, GP 14. Check the
Check settings for the 07-505 Bypass tray size confirmation Attributes confirmed
current fault codes list
bypass tray required or tray opened
for HVF BM or tri-
folder faults and per- Check the settings for Tray 07-501 Tray 1 closed or size change Attributes confirmed
from power-on or tray opened
form the appropriate
RAP. Check the settings for Tray 07-502 Tray 2 closed or size change Attributes confirmed
from power-on or tray opened
Booklet Making available. 11-945 All trays have degraded capa- Check for obstructions
All other output trays bility, except booklet maker in the buffer, stacker Clear jam in area 5 11-520 Paper or debris covering the Perform 11-140-110,
unavailable and top tray areas. sensors 11-142-110 RAP for
Switch the machine LCSS, 11-140-130,
OFF and ON, GP 14. 11-142-130, 11-150-
Check the current 130, 11-152-130 RAP
fault codes list for for HCSS, 11-140-
faults in the buffer, 171, 11-142-171 RAP
stacker and top tray for HVF, 11-140-170,
areas and perform the 11-142-170 RAP for
appropriate RAP. HCSS BM
Booklet making is unavail- 11-913 Back stop motor fails to move Clear the paper jam. Clear jam in IOT zone 4 10-510 Post fuser sensor detects Perform 10-107, 10-
able. Check for obstruc- or not home Switch off the paper in post fuser area on 108, 10-109, 10-110
tions in the BM machine then switch power-on or in standby RAP
on the machine, GP Clear the paper jam in the 11-951 Sheet detected near the Clear the sheet. If
14. Perform 11-065- finisher stacker bin exit sensor necessary, perform
170, 11-383-170 RAP, 11-140-171, 11-142-
11-403-170, 11-413- 171 RAP
170 RAP Clear the paper jam in the 11-946 Sheet detected near the tri-fold Clear the sheet. If
BOOTP initialization failure. 16-559 Network controller - BOOTP Connectivity fix and Tri-Folding Unit entry sensor necessary, perform
Please notify machine [failure] configuration of IP, will switch off the machine 11-183-171, 11-184-
administrator use stored IPdata then switch on the 171 RAP
machine, GP 14. Clear the paper jam in the 11-947 Sheet detected near the tri-fold Clear the sheet. If
Bypass Tray empty, please 07-515 MSI document present sensor Perform 07C RAP Tri-Folding Unit exit sensor necessary, perform
reload detects no paper in MSI while 11-185-171 to 11-187-
attempting to feed from the MSI 171
Cannot connect to prime or 16-539 Could not communicate with Verify authentication Clear the paper jam in the 11-948 Sheet detected near the tri-fold Clear the sheet. If
backup authentication primary or alternate authentica- server setup at web Tri-Folding Unit assist sensor necessary, perform
server. tion server UI, verify server is 11-185-171 to 11-187-
online, check network 171 RAP
connectivity. Can con- Close document handler 05-536 Open document handler Close document han-
figure authentication dler. Perform 05-300
to use guest mode RAP

Status Status
Close output module front 11-503 Output module front door open Perform 11-300-110, DADH fault. Please call for 03-542 Image processing-DADH: three Clear DADH of origi-
door in standby 11-302-110, 11-303- assistance times retry fail at 100 ms cycle nals - use document
110 RAP for LCSS, communication - no response glass for copy or FAX.
11-300-130, 11-303- Perform 05A RAP
130, 11-304-130, 11- DHCP functions are not 16-593 Network controller - DHCP Connectivity fix and
305-130 RAP for available. Please notify address resolution failed switch off the machine
HCSS, 11-300-171, machine administrator then switch on the
11-302-171, 11-303- machine, GP 14.
171 RAP for HVF, 11-
Document handler feed roll 05-539 DADH feed head CRU None
300-170, 11-303-170, has been replaced replaced. Message automatic
11-305-170 RAP for
0.5 s after setting
HCSS BM
Document handler is 05-538 DADH not available. 03-322, Perform 05-305 RAP
Close output module top 11-502 Output module top cover Perform 11-300-110,
unavailable 03-323 or 03-324 raised and 03-320, 03-322 to
cover opened in standby 11-302-110, 11-303- 03-324 RAP
110 RAP for LCSS,
Document Handler is 05-542 DADH document transport Perform 05A RAP
11-301-130, 11-302-
unavailable needs service
130 RAP for HCSS,
11-300-171, 11-302- Document is too short to be 05-535 Open DADH cover Close document han-
171, 11-303-171 RAP scanned by the document dler cover. Perform
for HVF, 11-301-170, handler, use the document 05-310 RAP
11-302-170 RAP for glass
HCSS BM Document is too short to be 05-560 Document too short for DADH, Remove document
Close front door 01-510 Front door open Perform 01-300 RAP scanned by the document use document glass. Fault 05- from DADH during
handler, use the document 310 raised jam clearance, Per-
Close left hand door 01-512 Left hand door open Perform 01-305 RAP
glass form 05-310 RAP
Close the output module 11-501 Output module entry gate Close the exit cover
Empty chad bin 11-549 Hole punch chad bin is full and Perform 11-364-110
top tray opened in standby
needs emptying RAP for LCSS, 11-
Communications failure. 03-540 DC-IOT: three times retry fail at Perform 03-340, 03- 364-130, 11-370-130
Please call for assistance 100 ms cycle communication - 416 RAP
RAP for HCSS, 11-
no response. The DC is unable
364-170, 11-370-170
to communicate with the IOT RAP for HCSS BM,
within one minute of power on
11N-171 for HVF
or after three retries
Ensure output module is 11-500 Output module un-docked in Dock the output mod-
Copying is being prevented 03-558 When the Foreign Interface is Perform 03-412 RAP
docked standby. ule. Perform 11-300-
by the Access Control configured and a connected 3rd 110, 11-302-110, 11-
device Party accessory is reporting
303-110 RAP for
that it is not enabled.
LCSS, 11-300-130,
Copying is being prevented 03-559 Status 03-558 occurs and the Perform 03-412 RAP 11-303-130, 11-304-
by the Access Control system contains non-held jobs 130, 11-305-130 RAP
device controlled by the Foreign Inter- and OF12 for HCSS,
face 11-300-171, 11-302-
Current job exceeds tray 03-570 Job is too large for selected None 171, 11-303-171 RAP
capacity, you will be output bin for HVF, 11-300-170,
prompted to empty the tray 11-303-170, 11-305-
170 RAP and OF12
for HCSS BM

Table 1 Status messages A to F Table 2 Status messages G to N
Status Status
Ensure network cables are 16-544 Network controller detected Check the network Hole punching is unavail- 11-908 Punch head motor fails Clear the paper jam.
properly connected that the network cable is dis- harness connections able. Check for obstruc- Switch off the
connected tions in the hole puncher machine then switch
Ensure waste toner bottle 09-596 IOT detects waste bottle door Ensure the waste bot- on the machine, GP
is fitted and waste toner open. tle is installed and the 14. Perform 11-043-
door is closed door is closed. Per- 110, 11-350-110 RAP
form 09-380 RAP for LCSS, 11-043-130
RAP for HCSS, 11-
Fax card not supported 03-503 The Fax card capabilities Perform 03-336 RAP
043-170, 11-350-170
reported to the SIP are not suf-
ficient to function adequately in RAP for HCSS BM
the system, (e.g. sleep mode Image too large to process. 16-542 Insufficient resources to pro- Reduce scan size,
not supported). Please alter job and scan cess the image reduce scan resolu-
again tion
Fax service is unavailable 03-551 Image processing-FAX: com- Perform 03-338 RAP
munication error. Fault 03-338 Incomplete Network Inter- 16-537 Any scan to distribution service Reset network con-
is raised. face window not available troller
FAX service unavailable 03-586 When the fault 03-401 or 03- Perform 20A RAP Incomplete Network Inter- 16-540 Death of any authentication Reset network con-
403 is raised. face window services troller
Fax service is unavailable 03-588 Basic Fax not detected or con- Perform 20A RAP Incomplete Network Inter- 16-562 Network controller - the line Reset network con-
firmed. face window printer Deamon process has troller
Fax memory is low. Contact 20-547 When fault 20-323 is raised Perform 20-323, 20- failed
your system administrator. 324 RAP Incomplete Network Inter- 16-563 Network controller - the Novell Reset network con-
face window Netware connectivity process troller
Finisher bin 0 full 11-570 Fifty additional prints have Perform 11-130-110,
has failed
been sent to bin 0 since 90% 11-132-110 RAP for
full sensor made LCSS, 11-130-130, Incomplete Network Inter- 16-564 Network controller - the Net- Reset network con-
11-132-130 RAP for face window BIOS connectivity process has troller
HCSS, 11-130-170, failed
11-132-170 RAP for Incomplete Network Inter- 16-565 Network controller - the Apple- Reset network con-
HCSS BM face window talk connectivity process has troller
Finisher Insert Stock Out of 11-949 An insert sheet has not arrived See the message text. failed
Order at its intended output destina- If necessary, perform Incomplete Network Inter- 16-567 Network controller - a Post- Reset network con-
tion 11-191-171, 11-193- face window script interpreter error has troller
171, 11-194-171, 11- occur, causing the process to
196-171 RAP and 11- fail
100-171, 11-101-171 Incomplete Network Inter- 16-568 Network controller - a PCL Reset network con-
RAP face window interpreter error has occurred, troller
causing the process to fail
Incomplete Network Inter- 16-570 Network controller - the http Reset network con-
face window server (web-UI) has failed troller
Table 2 Status messages G to N
Incomplete Network Inter- 16-589 Network controller - serial port Reset network con-
Status face window connectivity failed troller
UI Message Code Reason for Message Reference / Action Incomplete Network Inter- 16-595 The network controller Lan-Fax Reset network con-
Hardware must be added 16-554 Network controller - the IPA Re-insert or replace face window service failed troller
or replaced. Please notify card is either broken or missing IPA card Incomplete Network Inter- 16-596 The network controller account- Reset network con-
machine administrator face window ing (JBA) service failed troller

Table 2 Status messages G to N Table 2 Status messages G to N
Status Status
Incomplete Network Inter- 16-597 The network controller TIFF Reset network con- Job in progress. Manual 11-538 Offline stapling requested while Cleared when current
face window interpreter failed troller stapling will be available a print job is in progress for out- job completed
Incomplete system infor- 16-585 The network controller counters Reset network con- when the current output job put to any bin other than bin 0
mation. Please contact the remote configuration synchroni- troller set completes (top bin)
Machine Administrator zation process has stopped Job in progress. Please 11-539 Offline stapling is ‘Ready’ and a Cleared when offline
Incomplete system infor- 16-578 The network controller fault ser- Reset network con- wait until Manual Stapling user requests a print job for stapling mode is can-
mation. Please notify vice process has stopped (fault troller job is complete output to the stacker, mailboxes celled
machine administrator logging will be disabled) or BM
Incomplete system infor- 16-580 The network controller remote Reset network con- Job status information not 16-574 The network controller protocol Reset network con-
mation. Please notify configuration process has troller available. Please notify module process has stopped troller
machine administrator stopped machine administrator
Incomplete system infor- 16-583 The network controller counters Reset network con- Job status information not 16-579 The network controller com- Reset network con-
mation. Please notify utility process has stopped troller available. Please notify pleted job log service and print troller
machine administrator machine administrator SPI processes have stopped
Incomplete system infor- 16-586 The network controller counters Reset network con- Job was deleted because a 05-507 Fault 05-331 is raised. Perform 05-330, 05-
mation. Please notify SNMP agent process has troller document was larger than 331 RAP
machine administrator stopped expected. Discard output.
Try flattening the docu-
Installation procedure is not 02-540 System Manager install phase Complete install pro-
ment and either re-scan it
complete. Please com- not set to IpinstallComplete or cedure
plete installation, then DC Platform Manager install through the document
feeder or scan it from the
switch the machine off then phase not set to IpinstallCom-
document glass
on again plete
Local interface problem 02-531 Faults declared. UI running in Perform 02-309, 02-
Internal address book 16-538 Could not communicate with Verify LDAP server
unavailable. Please notify the LDAP server setup at web UI, verify detected. Please switch the degraded mode 390, 02-391, 02-704,
machine off and on again 02-706 RAP
machine administrator server is online, check
network connectivity Local interface problem 02-532 Fault declared. UI software Perform 02-320, 02-
detected. Please switch the error. Fault 02-320 called dur- 380 RAP
Internal power supply fail- 09-560 HVPS failure. 09-060 fault Perform 09-060 RAP.
ure. Printing is unavailable. machine off and on again ing power on sequence
If fault persists, call for Machine cloning is in pro- 16-506 Status raised while Network Cleared automatically
assistance. Touch Ignore cess. This shall take a few controller connectivity settings when cloning is com-
Error to use other services minutes to complete are being cloned pleted
IOT cycled in without print- 03-576 IOT cycled in without printing. Perform 03-395, 396, Main motor control fault. 03-575 Main motor not being con- Perform 03-397 RAP
ing Fault 03-395 raised 852, 853 RAP Printing is unavailable. If trolled. Fault 03-397 raised
fault persists, call for assis-
IP interface error. Please 16-598 Network controller - TCP / IP Contact SA. Another
tance. Touch Ignore Error
notify machine administra- address is already in use on the IP address needs to
tor network be used to use other services
Job contains too many 03-568 When the BM job contains too Maximum number of Max. number of fax jobs in 20-565 All jobs IDs allocated cannot When fax job IDs
the system has been create any more become available
sheets to be folded and sta- many sheets for the BM to fold output sheets that can
reached. Contact your sys-
bled. See Help for more and staple. be folded and stapled
details. is 15 tem administrator.
Job contains too many 03-569 When the BM job contains too Maximum number of Media required for held job 22-513 Queued Job being held due to Add paper to the tray
is not available lack of for resources being used to clear
sheets to be folded. See many sheets for the BM to fold output sheets that can
queued job
Help for more details. be folded is 15

Table 2 Status messages G to N Table 2 Status messages G to N
Status Status
Media required for held job 22-511 When correct media is not Provide media to Network scanning error. 16-548 Network controller - scan to file Resubmit job. If prob-
is not available available for held job complete the held job Please notify machine job processing error lem persists, network
or cancel job administrator controller reset manu-
Network controller connec- 16-575 The network controller registra- Automatic network ally initiated by cus-
tion is about to be reset tion service process has controller reset tomer
stopped Network scanning filing 16-546 Network controller - network Verify destination
Network controller connec- 16-576 The network controller event Automatic network error. Please notify repository filing error address; check repos-
tion is about to be reset notification service process has controller reset machine administrator itory setup; verify
stopped repository is online.
Check network con-
Network controller connec- 16-577 The network controller platform Automatic network
tion is about to be reset manager service process has controller reset nectivity. Resubmit
the job
stopped
Network scanning is not 16-549 Network controller - failure of If problem persists,
Network controller connec- 16-584 The network controller counters Reset network con-
available. Please notify any scan to file services network controller
tion is about to be reset document manager process troller
has stopped machine administrator reset manually initi-
ated by customer.
Network controller error. 22-547 When the fault 22-370 is raised Perform 22-370 RAP
Resubmit job.
Please contact system
Network scanning tem- 16-547 Network controller - scan to file Verify remote tem-
administrator.
plates could not be template retrieval failure plate pool settings;
Network controller error. 16-536 The ESS XSA service is The ESS XSA service retrieved. Please notify verify that the tem-
Please contact system unavailable. The fault is due to becomes available.
machine administrator plate repository is
administrator. a failure of internal communica-
online. Check net-
tion in the network controller. work connectivity
Network controller is initiat- 03-554 network controller machine Perform 03-340, 03- Network Scanning Unavail- 16-561 Some scan to file processes Reset network con-
ing. Power Off will be avail- powered up but network con- 416 RAP
able have died troller
able when initialization has troller still initializing. Fault 03-
No communication on fax 20-562 When fault 20-331 is raised When fault 20-331 is
completed. Please wait. 340 is raised.
line 1. Please check exter- cleared. Perform 20-
Network controller unavail- 03-544 Image processing-network con- Perform 03-340, 03- nal connection 331, 20-339, 20-341
able. Please call for assis- troller: three times retry fail at 416 RAP. Switch off
RAP
tance 100 ms cycle communication - the machine then
No communication on fax 20-563 When fault 20-332 is raised When fault 20-332 is
no response switch on the
machine, GP 14. line 2. Please check exter- cleared. Perform 20-
nal connection 332, 20-340 RAP
Network printing disabled. 16-571 Network controller - print ser- Reset network con-
No UI message appears 22-502 When fault 22-310 is raised Automatically clears
Please notify machine vice has failed troller
after being raised
administrator
Not all configurable ser- 02-533 Machine not achieved stable Perform 02-390, 02-
Network printing disabled. 16-572 Network controller - print SPI Reset network con-
Please notify machine service has failed troller vices have achieved a sta- state five minutes from power 391, 02-704, 02-706
ble state on RAP
administrator
Not enough memory to use 20-546 When fault 20-324 is raised When fault 20-324 is
Network printing disabled. 16-573 Network controller - MF print Reset network con-
fax services. Contact your cleared. Perform 20-
administrator system administrator. 323, 20-324 RAP
Network scanning commu- 16-545 Network controller - unrecover- Network controller
nication error. Please notify able scan to file communication reset manually initi-
machine administrator error ated by customer.
Resubmit job

Table 3 Status messages O to R
Status
Table 3 Status messages O to R UI Message Code Reason for Message Reference / Action
Status Open output device door 11-511 Sheet near entry sensor at Perform 11-100-110
UI Message Code Reason for Message Reference / Action shutdown RAP for LCSS, 11-
Offsetting is unavailable 11-905 Bin 1 offset motor fails to move Clear the paper jam. 100-130 RAP for
from output tray 1. Check or home. Switch off the HCSS, 11-100-171,
for obstructions in output machine then switch 11-101-171 RAP for
tray 1 on the machine, GP HVF, 11-100-170 RAP
14. Perform 11-005- for HCSS BM
110, 11-006-110, 11- Open output device door 11-512 Sheet detected over punch Perform 11-110-110
310-110, 11-311-110 sensor RAP for LCSS, 11-
RAP for LCSS, 11- 110-130 RAP for
007-110, 11-008-110, HCSS, 11-110-170
11-312-110, 11-313- RAP for HCSS BM
110, 11-319-110 RAP Open output device door 11-513 Sheet near punch sensor at Perform 11-110-110
for LCSS, 11-031-130, shut down RAP for LCSS, 11-
11-337-130 RAP for 110-130 RAP for
HCSS, 11-031-170, HCSS, 11-110-170
11-337-170 RAP for RAP for HCSS BM
HCSS BM Open output device door 11-514 Sheet detected over compiler Perform 11-120-130,
Offsetting is unavailable 11-907 Bin 1 offset motor fails to move Clear the paper jam. sensor 11-122-130 RAP for
from output tray 2. Check or home. Switch off the HCSS, 11-120-170,
for obstructions in output machine then switch 11-122-170 RAP for
tray 2 on the machine, GP HCSS BM
14. Perform 11-040- Open output device door 11-515 Sheet near 2nd to top exit sen- Perform 11-140-110,
130, 11-347-130 RAP sor 11-142-110 RAP for
Offsetting is unavailable. 12-530 Offsetting catch tray is not in Perform 12-301 RAP LCSS, 11-140-130,
Check for obstructions in index position. 11-142-130, 11-150-
the output tray 130, 11-152-130 RAP
Open document handler 05-520 Sheet left over DADH post feed Remove sheet for HCSS, 11-140-
top cover sensor after a jam 170, 11-142-170 RAP
Open document handler 05-521 Sheet left over DADH TAR sen- Remove sheet for HCSS BM
top cover sor after jam Open output device door 11-516 Sheet detected over edge reg- Perform 11A-110 RAP
Open document handler 05-526 DADH - sheet near CVT sensor Reset when DADH istration sensor for LCSS,11A-130
top cover in duplex path. 05-352 top cover closed after RAP for HCSS, 11A-
jam cleared. Perform 170 RAP for HCSS
05-350, 05-352 RAP BM
Open output device door 11-510 Sheet detected over entry sen- Perform 11-100-110 Open output device door 11-518 Sheet detected over top exit Perform 11-130-110,
sor RAP for LCSS, 11- sensor 11-132-110 RAP for
100-130 RAP, for LCSS, 11-130-130,
HCSS, 11-100-171, 11-132-130 RAP for
11-101-171 RAP, for HCSS, 11-130-171,
HVF, 11-100-170 RAP 11-132-171 RAP for
for HCSS BM HVF, 11-130-170, 11-
132-170 RAP for
HCSS BM

Table 3 Status messages O to R Table 3 Status messages O to R
Status Status
Open output device door 11-519 Sheet near top exit sensor at Perform 11-130-110, Open left hand door 08-550 Sheet over wait sensor Jam clearance. Per-
shutdown 11-132-110 RAP for form 08-100 RAP
LCSS, 11-130-130, Open left hand door 08-551 Tray 1 feed sensor detects Jam clearance. Per-
11-132-130 RAP for paper in feed area on power-on form 08-101 RAP
HCSS, 11-130-170, or in standby, 08-101
11-132-170 RAP for Open left hand door 08-552 Tray 2 feed sensor detects Jam clearance. Per-
HCSS BM paper in feed area on power-on form 08-102 RAP
Open output device door 11-521 Sheet near 2nd to top exit sen- Perform 11-140-110, or in standby. 08-102
sor 11-142-110 RAP for Open left hand door 08-554 Tray 4 feed sensor detects Jam clearance. Per-
LCSS, 11-140-130, paper in feed area on power-on form 08-104, 08-114
11-142-130, 11-150- or in standby. 08-104 RAP
130, 11-152-130 RAP Open left hand door 08-565 Sheet near registration sensor Jam clearance
for HCSS, 11-140-
Open output device door 11-522 Sheet over the BM eject sensor Perform 11-180-170,
171, 11-142-171 RAP
11-182-170 RAP
for HVF, 11-140-170,
Open output device door 11-523 Sheet near the BM eject sensor Perform 11-180-170,
11-142-170 RAP for
HCSS BM 11-182-170 RAP
Open tray 1 08-561 Sheet near Tray 1 feed sensor. Jam clearance. Per-
Open front door 08-555 Registration sensor detects Jam clearance. Per-
paper in registration area on form 08-150, 08-151 08-106 form 08-106 RAP
power-on or in standby. 08-150 RAP Open tray 2 08-562 Sheet near Tray 2 feed sensor Jam clearance
Open front door 08-556 Paper in duplex path at power- Jam clearance. Per- Open tray 3 08-553 Tray 3 feed sensor detects Jam clearance. Per-
on or in standby form 08-160, 08-161 paper in feed area on power-on form 08-103, 08-113
RAP or in standby. 08-103 RAP
Open left hand door 08-557 Paper over the registration sen- Jam clearance. Per- Open tray 3 08-563 Sheet near Tray 3 feed sensor Jam clearance
sor when feeding from the form 08-155, 08-156 Open tray 4 08-564 Sheet near Tray 4 feed sensor Jam clearance
bypass tray RAP Option service removed 22-554 Unable to remove optional ser- Refer to 22-410 to 22-
Open front door 08-566 Sheet near duplex sensor Jam clearance vice 416, 22-777 RAP, 22-
Open left hand door 08-567 Paper over the registration sen- Jam clearance 417 RAP
sor when feeding from the Optional service installed 22-553 Service option installed
bypass tray Optional service mismatch 22-552 Service option mismatch
Open front door 10-507 Sheet is near the IOT exit sen- Jam clearance detected detected
sor in the non-invert path Output Bin full 03-511 When the 90% full sensor is Printing will continue
Open front door 10-508 Sheet is near the IOT exit sen- Jam clearance cleared before the bin switch automatically 15 sec-
sor in the left hand side of the timer expires. onds after raised if the
invert path Pause button is not
Open front door 10-509 Sheet is near the IOT exit sen- Jam clearance pressed.
sor in the right hand side of the Or when the Resume
invert path button pressed.
Or Automatically 15
Open front door 10-511 Sheet near post fuser sensor Jam clearance
minutes after Pause
Open front door 10-512 IOT exit sensor paper in IOT Jam clearance. Per-
button pressed if
exit area at power -on or start form 10-107, 10-108,
Resume button is not
print 10-109, 10-110 RAP
pressed.
Open front door 10-513 Sheet near IOT exit sensor Jam clearance. Per-
Output device communica- 03-545 IOT-Finisher: three times retry Perform 03-360, 03-
form 10-107, 10-108,
tions fault. Please call for fail at 100 ms cycle communi- 408 to 03-410, 03-418
10-109, 10-110 RAP
assistance. cation - no response. 03-360 RAP

Status Status
Output tray 1 out of service. 11-902 Tamper move or Bin 1 or com- Perform 11-005-110, Output trays 1 and 2 out of 11-904 Tamper home or paddle roll or Clear the paper jam.
Check for obstructions in piler eject or staple fault 11-006-110, 11-310- service. Check for obstruc- compiler or stapling fault Switch off the
output tray 1 110, 11-311-110RAP tions in the output trays machine then switch
for LCSS, 11-007-110, on the machine, GP
11-008-110, 11-312- 14. Perform 11-005-
110, 11-313-110, 11- 110, 11-006-110, 11-
319-110 RAP for 310-110, 11-311-110
LCSS, 11-024-110, RAP for LCSS, 11-
11-025-110 RAP for 007-110, 11-008-110,
LCSS, 11-320-110, 11-312-110, 11-313-
11-322-110 RAP for 110, 11-319-110 RAP
LCSS, 11-005-130, for LCSS, 11-024-110,
11-006-130, 11-310- 11-025-110 RAP for
130, 11-311-130 RAP LCSS, 11-320-110,
for HCSS, 11-007- 11-322-110 RAP for
130, 11-008-130, 11- LCSS, 11-005-130,
312-130, 11-313-130 11-006-130, 11-310-
RAP for HCSS, 11- 130, 11-311-130 RAP
024-130, 11-025-130 for HCSS, 11-007-
RAP for HCSS, 11- 130, 11-008-130, 11-
320-130, 11-322-130 312-130, 11-313-130
RAP for HCSS, 11- RAP for HCSS, 11-
005-170, 11-006-170, 024-130, 11-025-130
11-310-170, 11-311- RAP for HCSS, 11-
170 RAP for HCSS 320-130, 11-322-130
BM, 11-007-170, 11- RAP for HCSS, 11-
008-170, 11-312-170, 005-170, 11-006-170,
11-313-170 RAP for 11-310-170, 11-311-
HCSS BM, 11-024- 170 RAP for HCSS
170, 11-025-170 RAP BM, 11-007-170, 11-
for HCSS BM, 11-320- 008-170, 11-312-170,
170, 11-322-170 RAP 11-313-170 RAP for
for HCSS BM HCSS BM, 11-024-
170, 11-025-170 RAP
for HCSS BM, 11-320-
170, 11-322-170 RAP
for HCSS BM
Output tray 2 out of service. 11-906 Bin 2 move or home fault Clear the paper jam.
Check for obstructions in Switch off the
output tray 2 machine then switch
on the machine, GP
14. Perform 11-036-
130, 11-346-130 RAP

Status Status
Output Tray full. Please 11-572 Fifty additional prints have Perform 11-030-110, Page-over PPI Pickup Sen- 11-524 Sheet over the inserter pickup Clear the area or per-
empty the Output Tray. been sent to bin 1 since 90% 11-334-110, 11-335- sor sensor form 11-479-171 RAP
full sensor made 110, 11-336-110 RAP Page-over PPI Tab 11-525 Sheet over the inserter tab Clear the area or per-
for LCSS, 11-030-130, Standby Sensor standby sensor form 11-191-171, 11-
11-336-130 RAP for 193-171, 11-194-171,
HCSS, 11-030-170, 11-196-171 RAP
11-336-170 RAP for Page over Stacker Bin Exit 11-528 Sheet over the stacker bin exit Clear the area or per-
HCSS BM Sensor sensor form 11-140-171, 11-
Output Tray full. Please 11-574 Finisher bin 2 full Perform 11-430-130 142-171
empty the Output Tray. RAP for HCSS, 11E- Page over Tri-fold Entry 11-529 Sheet over the tri-folder entry Clear the area or per-
170 RAP for HCSS Sensor sensor form 11-183-171, 11-
BM 184-171 RAP
Output tray nearly full 10-516 Printer bin 0 90% full sensor Unload the tray Paper jam not fully cleared 08-580 A stray sheet has been Jam clearance. Per-
made detected in either the IOT or fin- form 08-190 RAP
Output tray nearly full 11-571 Bin 0 90% full sensor made Perform 11-130-110, isher device during the post
11-132-110 RAP for jam clearance initialization rou-
LCSS, 11-130-170, tine. 08-190
11-132-170 RAP for Paper size mismatch. 07-571 First sheet fed after a tray 1 sta- Check the paper in
HCSS BM Check paper in Tray 1. tus change does not match the tray 1. Perform 07D
Output tray nearly full 11-573 Bin 1 90% full sensor made Perform 11-030-110, Some image loss may confirmed stock RAP
11-334-110, 11-335- occur
110, 11-336-110 RAP Paper size mismatch. 07-572 First sheet fed after a tray 2 sta- Check the paper in
for LCSS,11-430-130 Check paper in Tray 2. tus change does not match the tray 2. Perform 07D
RAP for HCSS, 11- Some image loss may confirmed stock RAP
430-170 RAP for occur
HCSS BM Paper size mismatch. 07-573 First sheet fed after a tray 3 sta- Check the paper in
Output tray nearly full 11-575 Bin 2 90% full sensor made Perform 11-430-130 Check paper in Tray 3. tus change does not match the tray 3. Check that the
RAP for HCSS, 11E- Some image loss may confirmed stock tray is set to correct
170 RAP for HCSS occur paper size, ADJ 7.1
BM Paper size mismatch. 07-574 First sheet fed after a tray 4 sta- Check the paper in
Output Trays out of service. 11-598 Output trays have reached their Refer to 11-430-130 Check paper in Tray 4. tus change does not match the tray 4. Check that the
Remove all paper from capacity. RAP for HCSS, 11- Some image loss may confirmed stock tray is set to correct
Output Trays. 430-170 RAP for occur paper size, ADJ 7.1
HCSS BM Paper size mismatch. 07-575 First sheet fed after a bypass Check the paper in
Ozone filter near end of life, 09-590 Ozone life counter near end of Order a new ozone fil- Check paper in Bypass tray status change does not bypass tray and the
ensure you have a replace- life ter, PL 9.25 Item 3. tray. Some image loss may match the confirmed stock side guide is set cor-
ment filter occur rectly
Page-over BB compiler 11-530 Sheet over the booklet maker Clear the area or per- Paper Trays are unavail- 03-549 IOT microprocessor: comm Perform 03-350, 03-
Sensor entry sensor form 11-183-171, 11- able. Call for assistance error. Fault 03-350 is raised. 351, 03-354 RAP
184-171 RAP Pause To Unload Time-out 11-941 Machine is paused for unload- Follow the instruc-
Page over Buffer Position 11-526 Sheet over the buffer position Clear the area or per- Warning ing. Need to press button on tions. If necessary,
Sensor sensor form 11-198-171, 11- pop up screen perform 11H-171
199-171 RAP Pause To Unload Time-out 11-942 Timer expiry. Wait for machine Follow the instruc-
Page over exit HVF into 11-527 Sheet over the HVF exit into Clear the area or per- Warning to pause, then press button on tions. If necessary,
Booklet Maker Sensor BM sensor form 11-198-171, 11- pop up screen perform 11H-171
199-171 RAP

Status Status
Please check the output bin 03-510 When paper is delivered to the Perform 03-423, 424, Power down failure. Power 03-520 System fails to power off after Perform 03-374 RAP
for blank and partially output and a video complete 433, 434, 821, 822, off cannot be completed. request from the UI
imaged sheets and discard has not been received by the 831, 832 RAP Press the power button on
them image processor the left side of the machine.
Please close the Booklet 11-921 The stapler position sensor Close the BM stapler If there is no response
Maker Stapler module indicates the stapler module is module. If necessary, within 1 minute, then
not closed in initialisation perform 11-063-171, remove the power cord.
11-411-171 RAP for Wait 1 minute then reinsert
staple unit 1, and 11- the power cord and switch
403-171, 11-413-171, the machine on.
11-414-171 RAP for Printing and scanning are 03-500 Voltage not present on 24 V rail Perform 03-480 RAP
staple unit 2 unavailable. Please call for monitored by IOT
Please delete the job. No 22-504 No tray configured for media Configure one tray for assistance
tray is configured with the this stock size. Printing is unavailable 09-550 Photoreceptor erase lamp has Perform 09-350 RAP
required paper size. Press failed. 09-350 fault
the Job Status button. Then Pull out fuser module, then 03-547 IOT-FRU: unable to read from Perform 03-371, 03-
select the Delete Button. firmly push it back in FRU. Fault 03-371 is raised. 372 RAP
Please wait, adjusting fuser 10-540 Fuser temperature control fail-Perform 10-322, 10- Pull out xerographic mod- 03-548 IOT-XRU: unable to read from Perform 03-371, 03-
temperature ure. 324, 10-325, 10-330, ule, then firmly push it back XRU. Fault 03-372 is raised. 372 RAP
10-370 RAP, 10-315, in
10-320, 10-321, 10- Punch Chad Bin Set State 11-541 The chad bin has been Reinstall the chad bin
323, 10-340, 10-350, removed from the finisher
10-360, 10-380 RAP Raise document handler 05-522 Sheet left over DADH CVT sen- Remove sheet
Please wait, freeing mem- 19-502 Out of memory resources. Fault Perform 19-401, 19- sor after jam
ory 19-401, 19-402 402, 19-403 RAP Raise document handler 05-523 Sheet left over DADH registra- Remove sheet
Please wait. The system is 03-556 When fault codes 03-351 and Perform 03-350, 03- tion sensor after jam
attempting to recover from 03-354 are raised 351, 03-354 RAP Raise document handler 05-524 Sheet left over DADH exit sen- Remove sheet. Per-
a fault sor after jam form 05-345, 05-346
Please wait. The system 03-501 prtgeneralReset MIB object on None RAP
software and the network the network controller is set to a RARP functions are not 16-594 Network controller - RARP Connectivity fix and
controller are about to be value of powerCycleReset(4) available. Please notify address resolution fails switch off the machine
reset from a remote client. machine administrator then switch on the
The reset may take sev- machine, GP 14.
eral minutes. Any jobs cur-
Reload originals and press 14-566 CCD (width) and length sen- Reposition originals
rently being marked will be
start sors cannot determine size of and press start, Per-
cancelled
the original form 14A RAP
Please wait, your job will 19-506 Job delayed status High EPC usage. Per-
Reload originals and press 05-503 Not enough originals during Reload originals
continue shortly. Do not form 19-401, 19-402,
Start recovery
press the Start button again 19-403 RAP
Reload originals or select 05-546 On pre-feed the DADH fails to Reload originals or
Please wait... The system 22-501 Attempting print recovery. 22- Perform 22-306 to 22-
original size and press Start recognize the size of the docu- select size. Perform
is attempting to recover 306, 22-307, 22-309 315, 22-801, 814 RAP
ment 05C RAP
Remove documents from 05-502 Document present in DADH Lower the document
the paper tray and close tray with DADH cover open handler to scan your
the cover documents. Perform
05-300 RAP

Status Status
Remove all documents 05-525 Sheet left over DADH docu- Remove sheet. Per- Restoring configuration set- 03-526 Software upgrade configura- When the Image proc-
from the document handler ment present sensor after jam form 05B RAP ting. Please wait. System tion reset cessing module has
tray will reboot when com- completed restoring
Remove misfed sheet. 07-521 IOT microprocessor detects Close tray. Perform pleted. the configuration set-
Close tray 1 Tray 1 open 07-301RAP tings
Toner cartridge empty 09-592 Toner level sensor registers Install new toner car-
Remove misfed sheet. 07-522 IOT microprocessor detects Close tray. Perform developer sump not full tridge, PL 9.15 Item 4.
Close tray 2 Tray 2 open 07-302 RAP ROS laser not being con- 06-540 ROS laser not being controlled. Perform 06-350 RAP
Remove misfed sheet. 07-523 IOT microprocessor detects Close Tray. Perform trolled
Close tray 3 Tray 3 open 07-303 RAP ROS system failure. Print- 06-530 ROS system failed. Perform 06-340 RAP
Remove misfed sheet. 07-524 IOT microprocessor detects Close Tray. Perform ing is unavailable. If fault
Close tray 4 Tray 4 open 07-304 RAP persists, call for assistance.
Remove Reorder Toner 02-560 Set by the user interface when Cleared by the user Touch Ignore Error to use
Cartridge the user enters *33 code to interface once Status other services
remove the Reorder Notifica- 09-599 is cleared.
tion message when the Toner
Cartridge is replaced.
Re-order but do not replace 05-547 DADH feed head near end of Replace feed head or Table 4 Status messages S to W
Document Handler Feed life end of life status Status
Roll UI Message Code Reason for Message Reference / Action
Re-order but do not replace 10-521 Fuser counter reaches 290 k Order a new fuser Scan to file unavailable 03-585 Fault 03-331 raised Cleared when status
fuser module prints module, PL 10.10 03-544 is raised. Per-
Item 1, PL 10.8 Item form 03-340, 03-416
1. RAP
Re-order, but do not 09-584 Xerographic module near end Re-order a new xero- Scanner fault. Please call 03-543 Image processing-CCD: three Perform 14-310 RAP
replace xerographic mod- of life graphic module for assistance times retry fail at 100 ms cycle
ule communication - no response
Replace fuser module 10-520 Fuser counter reaches 300 k Install new fuser mod- Scanner has failed to initai- 14-563 Scanner needs service Switch off the
prints ule, PL 10.10 Item 1, ilize. Switch off the machine then switch
PL 10.8 Item 1. machine, wait 1 minute, on the machine, GP
Replace fuser module 10-523 IOT detects fuser failure Install new fuser mod- then switch on the 14. Perform 14-110
ule, PL 10.10 Item 1, machine. If fault persists RAP, 14-310, 14-710
PL 10.8 Item 1. call for assistance, or press RAP, 14-720 RAP
Replace fuser module 10-570 FRU CRUM authorization fail- Perform 10-399 RAP close to use other services
ure. When fault 10-399 raised Scanner is calibrating, 14-560 Scanner is calibrating If calibration does not
Replace punch head unit 11-540 Punch head present sensor not Perform 11-043-110, please wait complete, switch off
made 11-350-110 RAP for the machine, then
LCSS, 11-043-170, switch on the
11-350-170 RAP for machine, GP 14. Wait
HCSS BM for a few minutes, if
Replace staple cartridge 11-546 Staple cartridge empty Perform 11-364-110 the scanner contin-
RAP for LCSS, 11- ues to calibrate with-
364-170, 11-370-170 out completing
RAP for HCSS BM perform 14-703 to 14-
706, 712, 714, 716,
718 RAP

Table 4 Status messages S to W Table 4 Status messages S to W
Status Status
Software cycling control 03-560 Laser on without printing. Fault Perform 03-395, 396, Some network services 16-588 The network controller sub- Reset network con-
fault. Printing is unavail- 03-396 raised 852, 853 RAP unavailable. Please notify agent process has failed troller
able. If fault persists, call machine administrator
for assistance. Touch Some network services 16-590 The network controller connec- Reset network con-
Ignore Error to use other unavailable. Please notify tivity configuration process has troller
services / Printing is machine administrator failed
unavailable Some network services 16-501 Not enough memory on the Network controller or
Software option codes do 16-552 Network controller - the flag in Switch off the unavailable. Please notify image processing for JBA image processing
not match system manager is not in sync. machine then switch the machine administrator reset manually initi-
with the network controller PM on the machine, GP ated by customer
14. Some network services 16-504 Dynamic domain name regis- Network controller
Software upgrade complet- 03-537 IOT software upgrade status None unavailable. Please notify tration process failed reset manually initi-
ing - please wait the machine administrator ated by customer
Some finishing features are 11-903 Compiler carriage or stapling Clear the paper jam. Some network services 16-505 Insufficient memory for E-mail More physical mem-
unavailable. Check for fault Switch off the unavailable. Please notify ory needs to be added
obstructions in the finisher machine then switch the machine administrator to the platform
on the machine, GP Some network services 16-507 Service location protocol pro- Network controller
14. Perform 11-364- unavailable. Please notify cess failed reset manually initi-
110 RAP for LCSS, the machine administrator ated by customer
11-120-130, 11-122- Some network services 16-508 Autonet address resolution did Network controller
130 RAP for HCSS, unavailable. Please notify not work reset manually initi-
11-364-130, 11-370- the machine administrator ated by customer
130 RAP for HCSS,
Some network services 16-509 Insufficient memory for internet Network controller
11-120-170, 11-122-
unavailable. Please notify fax reset manually initi-
170 RAP for HCSS
BM, 11-364-170, 11-
Some network services 16-510 E-mail process failed Network controller
370-170 RAP for
HCSS BM unavailable. Please notify reset manually initi-
Some finishing features are 11-912 Stapler unit 1 fails to move Clear obstruction from
unavailable. Check for stapler. Perform 11- Some network services 16-511 Internet fax process failed Network controller
unavailable. Please notify reset manually initi-
obstructions in the stapler. 053-110, 11-370-110
RAP for LCSS, 11-
053-130, 11-370-130 Some network services 16-512 USB printer port process failed Network controller
RAP for HCSS, 11- unavailable. Please notify reset manually initi-
053-170, 11-370-170 the machine administrator ated by customer
RAP for HCSS BM Some network services 16-513 Simple service discovery proto- Network controller
Some network services 16-560 Some processes on the net- Reset network con- unavailable. Please notify col failed reset manually initi-
unavailable. Please notify work controller have failed troller the machine administrator ated by customer
machine administrator Some network services 16-514 Post office protocol (for Network controller
Some network services 16-581 The network controller diagnos- Reset network con- unavailable. Please notify inbound IFAX messages) pro- reset manually initi-
unavailable. Please notify tic service process has stopped troller the machine administrator cess failed ated by customer
machine administrator Some network services 16-517 SMTP process failed Network controller
Some network services 16-582 The network controller authen- Reset network con- unavailable. Please notify reset manually initi-
unavailable. Please notify tication SPI process has troller the machine administrator ated by customer
machine administrator stopped Some network services 16-599 Raw TCP/IP printing (port Network controller
unavailable. Please notify 9100) process failed. reset manually initi-
the machine administrator. ated by customer

Status Status
Staple capacity exceeded. 11-560 BM disabled - too many pages Each booklet must not System error, scanner is 14-508 When start is selected but scan Switch off the
Job completed without sta- exceed 15 sheets unavailable service is unable to acquire machine then switch
pling resources on the machine, GP
Staple count low. Please 11-542 BM staples low Perform 11-063-170, 14. Wait for a few min-
ensure you have replace- 11-411-170 RAP and utes, if scanning is still
ment Staple Cartridge. 11-403-170, 11-413- not available, go to
170 RAP 03-330, 03-462 RAP
Staple count low. Please 11-545 Staple cartridge low Perform 11-364-110 System memory is full etc. 19-503 EPC memory resources low Memory becomes
ensure you have replace- RAP for LCSS, 11- available, job is can-
ment Staple Cartridge 364-130, 11-370-130 celled or documents
RAP for HCSS, 11- are removed from
364-170, 11-370-170 DADH. Perform 19-
RAP for HCSS BM 401, 19-402, 19-403
Stapling disabled, out of 11-554 Stapling disabled, out of staples Perform 11-050-110, RAP
staples 11-360-110 RAP for System memory is full etc. 19-507 Memory resources low High EPC usage. Per-
LCSS, 11-050-130, form 19-401, 19-402,
11-360-130 RAP for 19-403 RAP
HCSS, 11-050-170, System memory is full etc. 19-508 Internal memory handling sta- Usage is above inter-
11-360-170 RAP for tus mediate EPC usage
HCSS BM threshold. Perform 19-
Stapling feature requires 11-555 Stapling disabled, zero / one Instruct customer 401, 19-402, 19-403
two or more pages page RAP
Stapler is unavailable. 11-910 Stapler head motor 1 fails to Clear obstruction from System memory is full etc. 19-509 Internal memory job truncated Usage exceeds inter-
Check for obstructions in move or not primed stapler. Perform 11- mediate EPC usage
the stapler. 050-110, 11-360-110 threshold. Perform 19-
RAP for LCSS, 11- 401, 19-402, 19-403
050-130, 11-360-130 RAP
RAP for HCSS, 11- System reset required, 16-550 Network controller - system Switch off the
050-170, 11-360-170 please switch off the enters customer sw upgrade machine then switch
RAP for HCSS BM machine, then switch on mode on the machine, GP
Stapling is unavailable. 11-911 Staple head 2 motor fails to Clear obstruction from the machine 14.
Check for obstructions in move stapler. Perform 11- The BM is unavailable. 03-553 HCSS-BM communications fail- Perform 03-363 RAP
the BM stapler. 403-170, 11-413-170 Please call for assistance. ure. Fault 03-363 is raised.
RAP The Booklet Maker and Tri- 11-920 Failure of any BM or TF func- Check for obstructions
Stapling not available. 11-553 Stapling disabled, out of service Perform 11-050-110, folder are currently unavail- tion in the HVF BM and
Please call for assistance 11-360-110 RAP for able the tri-folder. Check
LCSS, 11-050-130, that the HVF BM and
11-360-130 RAP for tri-folder interlocks are
HCSS, 11-050-170, made. Switch the
11-360-170 RAP for machine OFF and
HCSS BM ON, GP 14. Check
System error, copier is no 16-557 Network controller - DC plat- Perform 16A RAP the current fault codes
longer available form fails to recover in less than list for HVF BM or tri-
5 minutes after a crash folder faults and per-
System error, copier is no 16-558 Network controller - DC com- DC platform call failed form the appropriate
longer available munications unavailable RAP.

Status Status
The Fax service is initialis- 20-544 Basic Fax card restarts User clears or time- Toner cartridge nearly 09-599 When less than X days pre- Order a new toner
ing. Please wait. out. Install a new com- empty. Ensure you have a dicted until toner cartridge end cartridge, PL 9.15
pact flash, PL 20.10 replacement cartridge of life Item 4.
Item 3 Or cleared when 02-
The fuser is warming up. 10-505 Fuser not at temperature Perform 10-322, 10- 560 status code is
Printing may be delayed 324, 10-325, 10-330, raised.
10-370 RAP Toner control failure 09-597 Toner concentration process Perform 09-360, 09-
The network controller is 16-502 When ever the network control- When the network control failure. 361, 09-362, 09-363
about to be reset ler detects that a platform reset controller reset is initi- RAP
is about to occur ated Toner control sensor failure 09-598 Toner control sensor failure. Perform 09-360, 09-
The ROS motor has failure. 06-520 ROS motor failed. Perform 06-020 RAP 361, 09-362, 09-363
Switch the machine off, RAP
wait 1 minute, then switch Tray 1 empty, please reload 07-511 Tray 1 paper present sensor Perform 07A RAP
on the machine again. If detects no paper in tray
the fault persists call for Tray 1 is low on paper 07-531 Tray 1 paper low Perform 07A RAP
assistance or press Close Tray 1 is out of service, 07-541 Tray 1 out of service. Perform 07F RAP
to use other services. please use a different tray
The User Interface is not 02-530 Fault detected at UI. Local UI Perform 02-320, 02- Tray 2 empty, please reload 07-512 Tray 2 paper present sensor Perform 07A RAP
available. Please call for needs service 380 RAP detects no paper in tray
assistance Tray 2 is low on paper 07-532 Tray 2 paper low Perform 07A RAP
There is a problem with at 02-534 Machine not achieved stable Perform 02-390, 02- Tray 2 is out of service, 07-542 Tray 2 out of service. Perform 07F RAP
least one machine service. state five minutes from power 391, 02-704, 02- please use a different tray
Please switch the machine on 706RAP
Tray 3 empty, please reload 07-513 Tray 3 paper present sensor Perform 07E RAP
off then on again. If this
detects no paper in tray
does not solve the problem,
switch the machine off and Tray 3 is lifting 07-550 Tray 3 is lifting. Perform 07-355 RAP
call for assistance Tray 3 is low on paper 07-533 Tray 3 paper low IOT microprocessor
detects Tray 3 paper
There is a problem with at 02-535 All services that the UI is wait- Perform 02-390, 02-
least one machine service. ing for in the registry do not 391, 02-704, 02-706 level at 25%. Perform
07B RAP
Please switch the machine appear even though the Image RAP
off then on again. If this processing / UI sync occurred Tray 3 is out of service, 07-543 Tray 3 elevate top sensor does Perform 07-355 RAP
does not solve the problem, please use a different tray not turn on within 7 seconds
switch the machine off and after elevator motor on.
call for assistance Tray 3 and 4 are unavail- 03-552 IOT microprocessor to HCF Perform 03-359, 03-
There is a problem with at 02-536 All services that the UI is wait- Perform 02-390, 02- able. Please call for assis- communication error. Fault 03- 407 RAP
least one machine service. ing for do not appear in the reg- 391, 02-704, 02- tance. 359 raised
Please switch the machine istry 706RAP Tray 4 empty, please reload 07-514 Tray 4 paper present sensor Perform 07E RAP
off then on again. If this detects no paper in tray
does not solve the problem, Tray 4 is lifting 07-560 Tray 4 is lifting Perform 07-360 RAP
switch the machine off and Tray 4 is low on paper 07-534 Tray 4 paper low IOT microprocessor
call for assistance detects Tray 4 paper
Token Ring functions are 16-592 Network controller - Token Ring Connectivity fix and level at 25%. Perform
not available. Please notify TCP / IP port connectivity failed switch off the machine 07B RAP
machine administrator then switch on the Tray 4 is out of service, 07-544 Tray 4 elevate top sensor does Perform 07-360 RAP
machine, GP 14. please use a different tray not turn on within 7 seconds
after elevator motor on

Status Status
Unable to install option ser- 22-555 Service option install failed Refer to 22-400 to 22- Waste toner bottle nearly 09-595 Waste toner full sensor regis- Perform 09B RAP
vice when any of the faults 22-400, 403, 22-775 RAP, 22- full, ensure you have a ters full for greater than 100
22-401, 22-402, 22-403, 22- 404 to 22-406 RAP, replacement bottle pages.
404, 22-405, 22-406, 22-407 22-407 RAP Xerographic Module Clean- 09-541 Scorotron cleaning failure Refer to 09-341, 09-
are raised ing Failure. Copy and Print- 342 Scorotron Clean-
Unable to remove option 22-556 Service option removal failed Refer to 22-400 to 22- ing unavailable. Touch ing Failure RAP
service when any of the faults 22-410, 403, 22-775 RAP, 22- Power Off to switch
22-411, 22-412, 22-413, 22- 404 to 22-406 RAP, machine off or touch Ignore
414, 22-415, 22-416, 22-417 22-407 RAP Error to use other services
are raised Xerographic Module clean- 09-540 When the Scorotron cleaning is Refer to 09-341, 09-
Unable to staple. check for 11-901 Tamper move or paddle roll Clear the paper jam. ing in progress. Please wait in progress 342 Scorotron Clean-
obstructions in the output fault Switch off the ing Failure RAP
trays machine then switch Xerographic Module Main- 09-543 Charge scorotron manual Refer to IQ1 Image
on the machine, GP tenance. Please follow the cleaning required Quality Entry RAP
14. Perform 11-005- instructions below
110, 11-006-110, 11-
310-110, 11-311-110
RAP for LCSS, 11-
007-110, 11-008-110,
11-312-110, 11-313-
110, 11-319-110 RAP
for LCSS, 11-024-110,
11-025-110 RAP for
LCSS, 11-005-130,
11-006-130, 11-310-
130, 11-311-130 RAP
for HCSS, 11-007-
130, 11-008-130, 11-
312-130, 11-313-130
RAP for HCSS, 11-
024-130, 11-025-130
RAP for HCSS, 11-
005-170, 11-006-170,
11-310-170, 11-311-
170 RAP for HCSS
BM, 11-007-170, 11-
008-170, 11-312-170,
11-313-170 RAP for
HCSS BM, 11-024-
170, 11-025-170 RAP
for HCSS BM
Unexpected Stock Size in 11-950 A shorter than expected sheet Follow the message
the Finisher has been fed from the inserter text. Check the size of
the paper in the
inserter.

A
OF5 Boot Up Failure RAP – (65-87 ppm) PL 3.10 Item 12.
• Install a new image processing PWB.
Use this RAP if the UI displays ‘system unavailable’ or the machine does not come to a ‘Ready
to scan your job’ state. Also, use this RAP if the software loading procedure fails. – (32-55 ppm) PL 3.20 Item 3.
– (65-87 ppm) PL 3.10 Item 3.
Initial Actions • Install a new IOT PWB, PL 1.10 Item 2.
• Switch off the machine, GP 14. Switch the machine on, GP 14.
NOTE: Re-install the original firewire PWB and embedded fax PWB. Connect the
• If the boot up failure occurs after new components are installed, make sure the new com- DADH communication/power cable. Connect the output device communication cable
ponents are compatible with the machine. and power cord.
• Check the LEDs on the IOT PWB, OF7.
Connect the DADH communication/power cable. Switch on the machine, GP 14. The
• Check that the software module, is located correctly.
machine boots up.
– (32-55 ppm) PL 3.20 Item 8. Y N
– (65-87 ppm) PL 3.10 Item 8. Install a new DADH PWB, PL 5.10 Item 5.
• Check that the EPC memory PWB are located correctly.
NOTE: Re-install the original firewire PWB and embedded fax PWB. Connect the output
– (32-55 ppm) PL 3.20 Item 12. device communication cable and power cord.
– (65-87 ppm) PL 3.10 Item 12.
Connect the output device communication cable and power cord. Switch on the machine, GP
• Check that all the PJs are seated correctly on the image processing PWB.
14. The machine boots up.
– (32-55 ppm) PL 3.20 Item 3. Y N
– (65-87 ppm) PL 3.10 Item 3. Install new components as necessary:
Procedure • 2K LCSS PWB, PL 11.26 Item 1.
WARNING • HCSS PWB, PL 11.92 Item 5.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • HVF PWB, PL 11.157 Item 2
NOTE: Re-install the original firewire PWB and embedded fax PWB.
Perform the following: Re-install the original firewire PWB. Switch on the machine, GP 14. The machine boots up.
Y N
1. Disconnect the DADH communication/power cable, PL 5.10 Item 6 from the image pro-
cessing PWB module. Perform the following:
2. If an LCSS, HCSS BM or HCSS is installed, disconnect the communication cable from • Install a new firewire PWB, PL 3.11 Item 7.
PJ151 and the power cord from PJ22 on the power and control module. Install a finisher • Install a new network controller - firewire cable, PL 16.10 Item 12.
bypass harness, PL 26.10 Item 7. • Check the network controller. Go to the 16A Network Controller RAP.
3. If a network controller is installed, remove the firewire PWB from the image processing NOTE: Re-install the original embedded fax PWB.
module, (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item 7.
Disconnect the network controller power cord from PJ23 on the power and control mod- Re-install the original embedded fax PWB. Switch on the machine, GP 14. The machine
ule. boots up.
Y N
4. If a fax is installed, remove the embedded fax PWB, PL 20.10 Item 4.
5. Switch on the machine, GP 14.
The machine boots up.
• Compact flash memory, PL 20.10 Item 3.
Y N
Perform the following: • Extended fax PWB, PL 20.10 Item 2.
• Check the UI. Go to the OF2 UI Touch Screen Failure RAP. • Riser PWB, (32-55 ppm) PL 3.15 Item 3, (65-87 ppm) PL 3.11 Item 6.
• Install a new software module: • Image processing PWB, (32-55 ppm) PL 3.20 Item 3, (65-87 ppm) PL 3.10 Item 3.
– (32-55 ppm) PL 3.20 Item 8.
If necessary, reload the software. Refer to GP 4 Machine Software.
– (65-87 ppm) PL 3.10 Item 8.
• Install a new EPC memory PWB.
– (32-55 ppm) PL 3.20 Item 12.
A
OF6 Ozone and Air Systems RAP OF7 IOT PWB Diagnostics RAP
Use this RAP to diagnose faulty machine fans. Faulty fans can cause smells or overheating.
Purpose
Procedure To assist in identifying any suspected problems with the IOT PWB. If directed here from
another procedure always return to that procedure.
Identify the suspect fan. Check that the fan is working correctly.
Perform the IOT PWB corruption check before a new IOT PWB is installed. If the fault still
Photoreceptor Fan occurs after completing this check then install a new IOT PWB.
This fan draws air in at the rear of the machine and uses a duct to direct the air flow over the
ROS, through the photoreceptor module and over the post fuser area. If the fan is suspect, go Procedure
to the 09C Photoreceptor Fan RAP.
WARNING
Ozone Fan Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
This fan draws air from the photoreceptor module and out through the ozone filter. Refer to PL
9.25 Item 1 and to Wiring Diagram 4.
Perform the following checks:
Power and Control Assembly Fan • IOT NVM Corruption Check.
• IOT PWB Voltage Check.
This fan draws in air from the rear of the machine and blows it into the power supply. The fan is
hard wired into the power supply. Refer to PL 1.10 Item 1. • IOT PWB Communications Check.
Ensure the machine is in normal mode (not standby mode).
Image Processing Cooling Fan
This fan is located on the image processing module. This fan draws air into the Image Process- IOT NVM Corruption Check
ing module and blows the air onto the Image Processing PWB. Corruption of the IOT NVM can cause paper jams, fuser temperature or xerographic control
faults. Perform these steps before a new IOT PWB is installed.
Refer to the information that follows:
• (32-55 ppm) PL 3.20 Item 2. Perform the steps that follow:
• (65-87 ppm) PL 3.10 Item 2. 1. Enter dC131 location 09-271 Developer Age. Note the developer age value. Also check
when the developer was last changed, to ensure that the age value is correct.
• Wiring Diagram 10
2. Go to dC132 NVM initialization - Copier
Vacuum Transport Fan
3. Select Machine Variable NVM
This Fan draws air down through the short paper path to assist the transport of A6 paper. Refer
4. Select Initialize.
to PL 10.25 Item 1 short paper path and Wiring Diagram 5.
5. Switch off the machine, then switch on the machine, GP 14. Check if the fault still occurs.
Duplex Paper Path Cooling Fans • If the fault does not occur, then go to step 6.
This consists of a cooling fan, exhaust fan and a cooling duct assembly, all of which are inte- • If the fault still occurs, install a new IOT PWB, PL 1.10 Item 2.
grated into the front door. The cooling fan 2 is located in the middle of the front door, PL 8.11 6. Use the machine resident diskette to restore the NVM values, GP 5.
Item 6. This fan draws in air via the cooling duct into the front door and directs the air across 7. Enter dC131 location 09-271 Developer Age. Check that the value for the developer age
the duplex transport area and into the image exit area. The cooling fan 1 is located in the front is correct, reset the value if required.
door, PL 8.11 Item 3. This fan draws air from the inverter base pan area and exhausts the air
8. Perform SCP 6 Final Actions
via the cooling duct in the front door. The fans are turned on and off simultaneously and only
operate during the duplex mode. A thermistor is located in the inverter assembly which will IOT PWB Voltage Check
switch the fans on when the temperature reaches 48 degrees C (119 degrees F) during a 1. On the IOT PWB check that the voltage-present LEDs that follow are on, Figure 1:
duplex job. If the thermistor fails, then the fans will switch on at the start of a duplex job. • CR12 - Indicates the presence of 3.3V.
• CR13 - Indicates the presence of 5V.
The fans are enabled or disabled in dC131 location 09-116. The fans are run in dC330 code
09-036 Duplex cooling fans.
Refer to cooling fan 1, cooling fan 2 and the thermistor in Wiring Diagram 7. • CR36 - Indicates the presence of 3.3V standby supply voltage.

WorkCentre 5687 Family 2-783 OF6, OF7
2. If CR16 is not on, but 24V is present at P/J27 pin 1, go to the 01G Fused Distribution OF8 Multi-feed RAP
Check. If +24V is not present at PJ 27, pin 1, check the voltage at P/J26 pin 9. This is the
Low Power Mode Enable signal. If this signal is high, install a new LVPS and base mod- To solve several sheet multi-feeds or extra blank sheet output problems.
ule, PL 1.10 Item 3.
3. If no LEDs are on, or only the CR36 3.3Vsb is on, go to 01H Short Circuits and Overloads Initial Actions
RAP. • Check the condition of the paper. Do not use incorrectly cut paper, damp paper, paper
IOT PWB Communications Check with rough edges, badly drilled paper, paper with wrapper wax or glue contamination.
1. Switch off the machine GP 14. Switch on the machine, GP 14. Observe the following con- Refer to IQ1 Image Quality Entry RAP.
ditions, Figure 1: • Check the paper specification, GP 20.
• CR14 is off. • Multi-feed from the bypass tray, go to 07C By-pass Tray RAP
• CR27 is flashing at about 2 Hz.
• CR28 and CR29 are flashing alternately at about 1 Hz. Procedure
2. If any of the above conditions do not apply, perform the steps that follow: When checking for multi-feeds always use a new ream of paper. If a new ream can not be
used, then perform the following:
• Use the jumpers to short J 17 pins 1 & 2, J 18 pins 1 & 2, J 19 pins 1 & 2, Figure 1.
• Fan the paper.
• Switch on the machine, GP 14.
• Turn the paper round or turn the paper over.
• After the machine has power up, switch off the machine, GP 14.
• Remove four or five sheets from the top of the stack.
• Lift the jumpers from J 17, J 18 and J 19. Park the jumpers on one pin only.
• When loading multi-reams of paper into the tray 3 or tray 4. Remove the top and bottom
• Switch on the machine, GP 14. sheet from each ream. This will prevent ream interface multi-feeds.
3. If any of the above conditions still fail, then install a new IOT PWB, PL 1.10 Item 2. For tray 1 and tray 2 check the following:
• Check that the paper tray side guides are set to the correct paper size.
• The paper tray drops down when the tray is pulled out and the tray elevates up when
pushed in.
– Check the paper feed assembly, REP 8.1.
– Check the paper feed rolls, REP 8.35.
– Install new components as necessary, PL 8.26.
• The paper trays for worn, broken or missing components.
– Install new components as necessary, PL 7.10 Item 1.
For tray 3 and tray 4 check the following:
• The tray moves down when the tray is pulled out, and moves up when the tray is closed.
– Check tray 3 paper feed assembly, REP 8.2.
– Check tray 4 paper feed assembly, REP 8.3.
– Install new components as necessary, PL 8.30 Item 1.
• The paper trays for worn, broken or missing components.
– The separation strip is located correctly on the tray, Figure 1.
– Tray 3 only - Remove the spacers in the tray 3 feed assembly, Figure 2.
NOTE: The tray 3 spacers are fitted to reliably feed the sheets with large amounts of
up-curl, which normally occurs in very dry environments. Removing these spacers
Figure 1 IOT PWB LED and switch locations decrease the multi-feed rate, but may increase the mis-feed rate if the paper is
curled.
These spacers are not fitted to any other tray.


For tray 5 check the following:
• The tray moves down when the door is opened, and moves up when the door is closed.
– Check the tray 5 paper feed assembly.
– Check the tray 5 paper feed rolls, PL 8.45 Item 2.
For the Bypass tray, perform the following:
• Ensure that the customer is not filling the tray above the max fill line.
• Clean the feed roll and retard pad with a damp cloth with water.
• Install a new feed roll, REP 8.21 and retard pad, REP 8.22, PL 7.30 Item 21.
Separation strip
Feed head

OF9 False Fuser End of Life RAP
Use this RAP if the fuser module has reached its end of life prematurely.
Initial Actions
Enter the machine status / supplies and check the fuser module image count. If the image
count is unexpectedly high, 422,000 or greater, then the CRUM data is corrupted.
Procedure
• Refer to Wiring Diagram 4 and the wiring harness at PJ 141.
• Check that the wires from the vacuum transport fan have not been trapped in the fuser
CRUM socket, Figure 1. Repair the wiring or install a new short paper path assembly, PL
10.25 Item 1. Use a cable tie to route the wires away from the fuser module.
• Check for damage to the fuser CRUM socket on the drives module, (32-55 ppm) PL 4.15
Item 1, (65-87 ppm) PL 4.10 Item 1.
• Check for damage to the CRUM plug on the fuser module, (32-55 ppm) PL 10.8 Item 1,
(65-87 ppm) PL 10.10 Item 1.
• Go to OF10 Intermittent Failure RAP and refer to the Electrostatic Discharge Checkout.
Remove the spacers
Figure 2 Tray 3 feed assembly

OF10 Intermittent Failure RAP
Use this RAP to locate failures when no specific cause can be found, i.e. if the machine resets
to ‘Ready to scan your job’ or ‘Please wait’ during a print / copy run, or a fault code occurs
which cannot easily be repeated.
Initial Actions
Perform the following to gather additional information about the fault:
• Ask the customer if there are any specific print / copier functions that cause the fault to
occur; e.g. using the input or output module, or making reduced images.
• Enter faults mode and check the active messages and the event log. If a fault code is
raised when the failure occurs, then go to the appropriate RAP.
• Make copies and observe where the paper stops and which components are switched ON
or OFF when the failure occurs.
• Check if there is a repeating pattern to the failure.
Procedure
WARNING
Fuser connector cause death or injury. Moving parts can cause injury.
WARNING
Go to the relevant checkout:
CRUM connector • Customer Power Supply Checkout
• External Electrical Equipment Checkout
• Common Causes Checkout
• Connectors and Wiring Checkout
• Power Supply Checkout
Cable tie • EPROMs Checkout
• Electric Motors Checkout
• Solenoids and Clutches Checkout
Wire to vacuum transport • Switches and Sensors Checkout
fan • High Voltage Arcing Checkout
• Registration Guide Checkout
• Developer Assembly Checkout
• Xerographic Module and Corotron Checkout
Figure 1 Fuser and CRUM connector
• Electrostatic Discharge Checkout
• Paper Trays 1 to 5 Checkout
• Duplex Transport Assembly Checkout
• Output Device Checkout

WorkCentre 5687 Family 2-787 OF9, OF10
Customer Power Supply Checkout WARNING
Take care when measuring AC mains (line) voltage. Electricity causes death or injury.
CAUTION
If you suspect that the customer power supply is incorrect, DO NOT try to correct the customer
• Visible signs of damage to the wiring and the ribbon cables.
power supply. DO NOT reconnect the printer. Inform the customer and your manager.
• Check for pinched wires near moving parts.
• Measure the customer power supply voltage at the power outlet and check that the cus-
tomer power supply is within specification; Refer to GP 22 Electrical Power Require- • The DADH module harness for broken wiring and ensure that the earth terminals are
ments. secure.
• Check that the customer power supply does not drop below the specification when the • For the continuity of harnesses by checking for wire breaks inside insulation. Gently pull
copier is making copies; use a digital meter and select “Peak Hold”. Refer to GP 22 Elec- the relevant connector and wire while measuring continuity.
trical Power Requirements. • Check that all the PWB and in-line connections are good; refer to PJ Locations.
External Electrical Equipment Checkout • Check the continuity of the ground connections to the copy cartridge, fuser module and
input and output modules; refer to the 01A Ground Distribution RAP.
WARNING
• Check that all the input and output module static eliminators are connected correctly and
Take care when measuring AC mains (line) voltage. Electricity causes death or injury.
in good condition; refer to the relevant input or output module RAP.
CAUTION
Power Supply Checkout
If you suspect that the customer power supply is incorrect, DO NOT try to correct the customer
power supply. DO NOT reconnect the machine. Inform the customer and your manager. WARNING
Perform the following: Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
• Ask the customer if there is any electrical equipment, which uses a large amount of cur-
rent, that is connected to the same supply circuit as the machine. cause death or injury. Moving parts can cause injury.
• With the customer's assistance, check if the failure occurs when electrical equipment near Check the power cord for continuity. Refer to the 01C AC Power RAP.
to the machine is switched ON or OFF.
• If possible, connect the machine to a different supply circuit from the equipment that is
EPROMs Checkout
causing the problem. Check that all EPROMs are installed correctly. Refer to REP 3.2 Image Processing Module
PWB.
Common Causes Checkout
WARNING Electric Motors Checkout
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Refer to GP 10 How to Check a Motor and perform the following:
• Disconnect each motor in turn to locate the motor that is causing the fault. When the
cause death or injury. Moving parts can cause injury. faulty motor has been located, install a new motor.
Make the following checks of common causes of intermittent failures: • If the fault still exists, locate the PWB that drives the motor and install a new PWB.
• Check for intermittent connections in the fuser connector assembly, (32-55 ppm) PL 4.15
Item 9, (65-87 ppm) PL 4.10 Item 9.
Solenoids and Clutches Checkout
• Check for intermittent connections in the wiring to the exposure lamp, (32-55 ppm) PL Refer to GP 12 How to Check a Solenoid or Clutch and perform the following:
14.25 Item 9, (65-87 ppm) PL 14.15 Item 2. • Check that the components are installed correctly.
• Check that the interlock switch S01-300; PL 1.10 Item 7, is fully actuated by the front • Check that there is no mechanical binding, slipping or interference.
interlock. If the fault is eliminated when an interlock cheater is installed, check that the • Enter the relevant output codes and check that the energizing of the components is reli-
interlock actuator bracket is not damaged. Install new parts as necessary. able. Check if the fault is caused when the components de-energize.
Connectors and Wiring Checkout • If it is suspected that a clutch or solenoid is faulty, install a new component as necessary.
Refer to REP 1.2 for details of wiring harness repair. • If the fault still exists, locate the PWB that drives the component and install a new PWB.
Switches and Sensors Checkout
Refer to GP 11 How to Check a Sensor and GP 13 How to Check a Switch and perform the fol-
lowing:
• Check that the components are clean and installed correctly. Ensure that the wiring to the
components is connected correctly.

• Enter the relevant input codes and check that the sensing of the components is reliable. • Inspect the HVPS and its surrounding area for signs of arcing. If necessary install a new
Check if the fault is caused when the components are actuated. HVPS, PL 1.10 Item 5.
• If it is suspected that a switch or sensor is faulty, install a new component as necessary. • Check the corotron harnesses on the HVPS for damage and short circuits to ground.
• If the fault still exists, locate the PWB that controls the component and install a new PWB. • Check that the corotron wires are correctly tensioned and terminal blocks are clean and
High Voltage Arcing Checkout free of arcing marks.
Use this Checkout when there are intermittent 03-XXX failures and the suspect cause is high • Check the transfer / detack corotron is located correctly in the short paper path assembly.
Ensure that the short paper path moves freely and latches in the correct position. Refer to
voltage arcing.
the replacement procedure in REP 10.1.
Refer to 09-060 HVPS Fault RAP and complete all of the actions to check the HVPS. • Check the bias contact on the registration guide for damage, (32-55 ppm), PL 8.15 Item
23, (65-87 ppm), PL 8.17 Item 23.
Registration Guide Checkout • Check that there is continuity between the upper and lower registration guide and that the
bias terminal screw is tight.
• Check that the upper registration and lower registration guides are not shorted to ground.
If a short to ground is found, inspect the guides and harnesses between the registration Electrostatic Discharge Checkout
guide and bias lead at CB terminal on the HVPS. Perform the following:
• Check that there is continuity between the upper and lower registration guide. Check that • If the fault only occurs when feeding from a specific paper tray, go to Paper Trays 1 to 5
the registration bias terminal screw is tight. Checkout.
• Check that the bias contact on the registration guide is not damaged, PL 8.15 Item 23. • If the fault only occurs when only making duplex copies, go to Duplex Transport Assembly
• Check that the transfer / detack corotron shield is not damaged. Install a new transfer / Checkout.
detack corotron, (32-38 ppm) PL 9.22 Item 8, (45-87 ppm) PL 9.20 Item 2. If the registra- • Check that all EPROMs and the NVM are seated correctly and that the connectors are not
tion guide is damaged, install a new guide, (32/55 ppm), PL 8.15 Item 4, (65-87 ppm), PL damaged. Refer to REP 3.2 Image Processing Module PWB
8.17 Item 4.
Paper Trays 1 to 5 Checkout
Developer Assembly Checkout • Check that the paper tray size detection sensors match the size of paper in the trays.
• Check the harness between DB terminal on the HVPS PWB and PJ94 on the black devel- Check that the control panel indicators display the correct size of paper.
oper assembly for shorts to ground or damage.
• Check that the ground plate, PL 8.30 Item 17, has good contact with the drive shaft and
• Check the ground line from PJ93 pin 10 on the developer assembly is in place and that continuity with the ground. If continuity to ground is an open circuit or high resistance
the connector is installed correctly and undamaged. Confirm that there is continuity change the ground plate.
between the connector and ground.
• Perform the Electrostatic Discharge Checkout.
• Inspect the developer assembly for damage and or incorrect assembly that may cause
• Refer to the appropriate RAPs to check the operations of sensors, feed components and
arcing.
associated harnessing.
• If no fault is found, install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87
– 08-101 Tray 1 Misfeed RAP
Xerographic Module and Corotron Checkout – 08-103, 08-113 Tray 3 Misfeed RAP
WARNING – 08-104, 08-114 Tray 4 Misfeed RAP
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity – 08-115, 08-117 Tray 5 Misfeed RAP
Duplex Transport Assembly Checkout
• Check the transfer / detack corotron guide and the surface of the photoreceptor for dam-
• Check the operation of the duplex tray latch.
age and contamination that indicates that these components are colliding with each other.
Ensure that both components are installed correctly. • Check the earth connections on the duplex transport assembly, PL 8.20 and REP 8.20.
• Inspect the transfer / detack corotron for correct installation. If any damage or wear is • Check for continuity between the upper guide and the transport drive shafts.
identified, install new transfer / detack corotron, (32-38 ppm) PL 9.22 Item 8, (45-87 ppm) • Check that the duplex transport is located correctly, REP 8.7 Duplex Transport.
PL 9.20 Item 2. Output Device Checkout
• Check that the charge scorotron leaf spring on the drives module for damage. Check the To run the machine without the output device connected, use a finisher bypass harness, PL
spring and the terminal on the xerographic module for signs of arcing.
26.10 Item 7. If the problem is cleared, then go to the appropriate output device.
• Disconnect the corotron harnesses one at a time from the HVPS. Make copies to deter-
mine if the fault is caused by one of these components. Install new components if the fault • 1K LCSS. Check the following:
is determined and isolated. – Ground connection on the power cord, PL 11.124 Item 8.

– Static eliminator on bin 0 entry, PL 11.118 Item 7. – Ground wire on the BM back stop motor, PL 11.163 Item 1.
– Static eliminator on the tamper assembly, PL 11.112 Item 5. – Ground wires to HVF entry and exit feed motors, PL 11.150.
– Static eliminator on the bin 1 entry, PL 11.120 Item 7. – Ground wires to HVF buffer reed and bypass feed motors, PL 11.150.
– Check that all of the connectors on the 1K LCSS PWB are pushed fully home. – Ground wire to front of HVF paddle module, PL 11.145 Item 2.
Ensure that all of the ground wires are connected to the frame. – Ground wire to the HVF offset motor, PL 11.140 Item 19.
– Check all the harnesses for damage and short circuit to ground. – Ground wire to HVF paper pusher motor, PL 11.145 Item 13.
• 2K LCSS. Check the following: – Ground wire to HVF staple assembly, PL 11.140 Item 14.
– Ground connection on the power cord, PL 11.26. – Check that all of the connectors on the HVF PWB, and BM PWB are pushed fully
– Static eliminator on bin 0 entry, PL 11.22 Item 7. home. Ensure that all of the ground wires are connected to the frame.
– Static eliminator on the tamper assembly, PL 11.16 Item 5. – Where the Tri Folder PWB and the PPI options are installed check that the PWB
– Static eliminator on the bin 1 entry, PL 11.23 Item 7. connectors are pushed fully home. Ensure that all of the ground wires are connected
– Check that all of the connectors on the LCSS PWB are pushed fully home. Ensure to the frame
that all of the ground wires are connect to the frame. – Ground wire on the PPI PWB, PL 11.179.
– Check all the harnesses for damage and short circuit to ground. – PPI docking PJ and connector.
• HCSS. Check the following: – Check all the harnesses for damage and short circuit to ground.
– Ground connection on the power cord, PL 11.56 Item 4.
– Static eliminator and static clip on the top cover, PL 11.32 Item 5.
– Static eliminator on the compiler carriage, PL 11.47 Item 10.
– Check the ground harnesses on transport motors 1A and 1B, PL 11.38 Item 12.
– Check that all of the connectors on the HCSS PWB and the carriage PWB are
pushed fully home. Ensure that all of the ground wires are connected to the frame.
– Check all the harnesses for damage and short circuit to ground.
• HCSS BM. Check the following:
– Ground connection on the power cord, PL 11.92 Item 4.
– Static eliminator and static clip on the lower exit cover, PL 11.62 Item 5.
– Exit brush on the BM right hand cover, PL 11.88 Item 16.
– Check the static eliminator on the BM front frame, PL 11.80 Item 17.
– Ground wire on the BM compiler motor, PL 11.86 Item 4.
– Ground wire on the BM back stop motor, PL 11.82 Item 1.
– Ground harnesses on transport motors 1A and 1B, PL 11.70 Item 12.
– Check that all of the connectors on the HCSS PWB, BM PWB and the carriage PWB
are pushed fully home. Ensure that all of the ground wires are connected to the
frame.
– Check all the harnesses for damage and short circuit to ground.
NOTE: The HVF may optionally have a tri folder and PPI unit. Where fitted, these should
also be checked.
• HVF. Check the following:

– Ground connection to the power supply unit, PL 11.157 Item 1.
– Static eliminator on BM entry. PL 11.161 Item 26.
– Exit brush on HVF top exit, PL 11.155.
– Static eliminator on BM exit, PL 11.168 Item 16.
– Exit brush on the Tri folder right hand frame, PL 11.190.
– Ground wire on the BM compiler motor, PL 11.166 Item 4.

OF11 Waste Toner Contamination RAP
Use this RAP if there is excessive waste toner contamination in the machine or on the cus-
tomer’s floor.
Procedure
Waste toner is being deposited in the waste toner bottle. Waste toner door
Y N
Remove the waste toner bottle and waste toner door, REP 9.1. Place a sheet of paper in
the bottom of the aperture from where the waste toner bottle was removed, to collect
fallen toner. Enter dC330, code 09-010 photoreceptor motor. Push back the waste toner
shutter, Figure 1, to expose the auger. The auger rotates. Waste toner bottle
Y N
Install a new main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10
Item 1.
Perform the following

• Remove and examine the shutter, Figure 1. Ensure that the shutter operates cor-
rectly and allows waste toner to reach the bottle. If necessary install a new shutter,
(32-55 ppm) PL 4.15 Item 11, (65-87 ppm) PL 4.10 Item 13.
• Remove the auger damper, (32-55 ppm) PL 4.15 Item 13, (65-87 ppm) PL 4.10 Item
11. Remove the xerographic module. Use a toner vacuum cleaner to remove waste
toner from the duct between the xerographic module and the waste toner bottle. Re-
install all removed components. Monitor the waste toner bottle during subsequent
customer use of the machine.
Waste toner is being deposited in the waste toner bottle
Y N
Install new components:
1. Xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL 9.20 Item 2.
2. Main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1.
Check that the waste toner bottle is undamaged and that the waste toner bottle seal, Figure 1,
is undamaged.
If necessary, install new parts:
• Waste toner bottle, PL 9.10 Item 1.
• Shutter assembly, (32-55 ppm) PL 4.15 Item 11, (65-87 ppm) PL 4.10 Item 13.
Shutter
Waste toner bottle seal

OF12 Output Device Un-docked RAP Isolating Damaged Components Connected to the HCSS PWB
1. Switch off the machine GP 14.
Use this RAP to diagnose faults in a HCSS booklet maker that give the message “Ensure out-
put device is docked” when the output device is definitely docked correctly to the machine. The 2. Disconnect the following connectors:
probable cause of this type of fault is a damaged motor, solenoid, clutch, harness or PWB that • PJ415 HCSS PWB, if the output device is a HCSS
is shorting the +24V supply to ground. • PJ416 HCSS PWB
• PJ418 HCSS PWB
Procedure • PJ419 HCSS PWB
WARNING • PJ421 HCSS PWB
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • PJ424 HCSS PWB
customer supply while performing tasks that do not need electricity. Electricity can • PJ425 HCSS PWB
• PJ431 HCSS PWB, if the output device is a HCSS.
1. Switch off the machine GP 14.
3. Switch on the machine GP 14 and wait until it is fully initialized:
2. Disconnect the following connectors:
• If the message “Ensure output device is docked” is not displayed, continue at step 4.
• PJ423 HCSS PWB
• If the message “Ensure output device is docked” is displayed, Install a new HCSS
• PJ428 HCSS PWB
PWB, PL 11.92 Item 5, ensure the PJs, listed in step 2 are disconnected, continue at
• PJ432 HCSS PWB step 4.
• PJ433 HCSS PWB, if the output device is a HCSS booklet maker. 4. Refer to Table 1. Perform the following actions for each component of the appropriate
• PJ410 Carriage PWB configuration:
3. Switch on the machine GP 14 and wait until it is fully initialized. If the message “Ensure a. Use a service meter to measure the resistance of the component and harness at the
output device is docked” is displayed, go to Isolating Damaged Components Connected specified PJ and pins. If the resistance is out of specification, check the harness and
to the HCSS PWB. If the message does not appear, go to step 4. and connectors for damage, short circuits or poor connections. If necessary repair
the wiring and connectors. If the resistance is out of specification and the wiring is
NOTE: Ignore any other messages that may be displayed due to the disconnection of the
good, Install a new component.
carriage PWB and the booklet maker PWB.
NOTE: Where two or more components share the same connector to the PWB, per-
4. Switch off the machine GP 14. Reconnect PJ423, PJ428 and PJ432 on the HCSS PWB form the resistance check on all of the components before connecting the PJ to the
and PJ410 on the Carriage PWB.
PWB.
Switch on the machine GP 14 and wait until it is fully initialized. If the message “Ensure
output device is docked” is displayed, go to Isolating Damaged Components Connected b. Connect the component to the HCSS PWB, Making sure the connection is good.
to the Carriage PWB. If the message does not appear, go to Isolating Damaged Compo- Enter the dC330 code for the component, then press start to energize the compo-
nents Connected to the Booklet Maker PWB. nent. Verify that the component is energized. Press stop.
c. If the message “Ensure output device is docked” returns when the component is
NOTE: Ignore any other messages that may be displayed due to the disconnection of the
energized, or if the component does not energize, install a new component.
booklet maker PWB.
Table 1 Component tests for the HCSS PWB

Configuration Component Connector Pin numbers Resistance Control code Description Wiring Information PL reference
HCSS and HCSS Transport motor 1B PJ419 1 (red) to 2 (yel) and 1.3 to 3.0 ohms 11-000 Transport motor 1B and the upper main Wiring diagram 22 PL 11.70 Item 5
booklet maker MOT11-000 3 (blu) to 4 (orn) paper path drive will run
HCSS and HCSS Transport motor 1A PJ425 1 (red) to 2 (yel) and 1.3 to 3.0 ohms 11-000 Transport motor 1A and the lower main Wiring diagram 24 PL 11.70 Item 5
booklet maker MOT11-000 3 (blu) to 4 (orn) paper path drive will run
HCSS and HCSS Hole punch motor PJ421 4 (red) to 6 (blu) and 5.0 to 6.5 ohms 11-043 Hole punch motor will run and the hole Wiring diagram 23 PL 11.70 Item 7
booklet maker MOT11-042 5 (red) to 7 (blu) punch will cycle
HCSS and HCSS Diverter gate solenoid PJ421 1 (orn) to 2 (grn) 36 to 45 ohms 11-002 The diverter solenoid will energize and Wiring diagram 23 PL 11.66 Item 3
booklet maker SOL11-002 the diverter gate will move
HCSS and HCSS Bin 1 elevator motor PJ424 3 (red) to 7 (blu) and 2.3 to 4.7 ohms 11-031 (up) Bin 1 elevator motor will run and bin 1 Wiring diagram 23 PL 11.78 Item 11
booklet maker MOT11-030 4 (red) to 8 (blu) 11-032 (down) will raise / lower

Table 1 Component tests for the HCSS PWB
Configuration Component Connector Pin numbers Resistance Control code Description Wiring Information PL reference
HCSS and HCSS Bin 1 offset motor PJ416 10 (wht / brn) to 12 5.0 to 7.2 ohms 11-034 Bin 1 offset motor will run and bin 1 will Wiring diagram 22 PL 11.78 Item 6
booklet maker MOT11-034 (brn) and 11 (wht / offset
orn) to 13 (orn)
HCSS Compiler carriage ele- PJ415 3 (red) to 7 (blu) and 2.3 to 4.7 ohms 11-014 (up) Compiler carriage elevator motor will Wiring diagram 22 PL 11.44 Item 8
vator motor MOT11- 4(red) to 8 (blu) 11-016 (down) run and the compiler carriage will raise /
014 lower
HCSS Bin 2 elevator motor PJ431 3 (red) to 7 (blu) and 2.3 to 4.7 ohms 11-037 (up) Bin 2 elevator motor will run and bin 2 Wiring diagram 25 PL 11.54 Item 11
MOT11-036 4 (red) to 8 (blu) 11-038 (down) will raise / lower
HCSS Bin 2 offset motor PJ418 10 (wht / brn) to 12 5.0 to 7.2 ohms 11-040 Bin 2 offset motor will run and bin 2 will Wiring diagram 22 PL 11.54 Item 6
MOT11-040 (brn) and 11 (wht / offset
orn) to 13 (orn)
HCSS booklet BM diverter solenoid PJ418 10 (orn) to 12 (blu) 36 to 45 ohms 11-074 To energize the lower diverter gate sole- Wiring diagram 22 PL 11.68 Item 5
maker SOL11-074 noid
Isolating Damaged Components Connected to the Carriage PWB 4. Refer to Table 2. Perform the following actions for each component.
1. Switch off the machine GP 14. a. Use a service meter to measure the resistance of the component and harness at the
2. Disconnect the following connectors: specified PJ and pins. If the resistance is out of specification, check the harness and
and connectors for damage, short circuits or poor connections. If necessary repair
• PJ402 Carriage PWB
• PJ406 Carriage PWB, refer to REP 11.4-170 and remove the harness support to
form the resistance check on all of the components before connecting the PJ to the
give improved access to PJ406.
PWB.
• PJ413 Carriage PWB b. Connect the component to the carriage PWB, Making sure the connection is good.
Enter the dC330 code for the component, then press start to energize the compo-
nent. Verify that the component is energized. Press stop.
c. If the message “Ensure output device is docked” returns when the component is
• If the message “Ensure output device is docked” is not displayed, continue at step 4. energized, or if the component does not energize, install a new component.
• If the message “Ensure output device is docked” is displayed, Install a new carriage 5. If the output device is a booklet maker, reconnect PJ433 on the booklet maker PWB after
PWB, PL 11.72 Item 5, ensure the PJs, listed in step 2 are disconnected, continue at
the fault on the compiler carriage is corrected.
step 4.
Table 2 Component tests for the carriage PWB

Component Connector Pin numbers Resistance Control code Description Wiring Information PL reference
Ejector motor MOT11-020 PJ406 1 (blu) to 4 (orn) 20 to 100 ohms 11-023 The ejector motor will run and drive the eject Wiring diagram 26 PL 11.73 Item 2
housing open and closed
Paddle roll motor MOT11-024 PJ406 2 (grn) to 3 (orn) 20 to 100 ohms 11-025 The eject housing will open, the paddle roll Wiring diagram 26 PL 11.73 Item 8
motor will run and the paddles will rotate
Transport motor 2 MOT11-001 PJ403 1 (red) to 2 (yel) and 1.6 to 2.8 ohms 11-001 Transport motor 2 will run and the compiler Wiring diagram 26 PL 11.74 Item 18
3 (blu) to 4 (orn) feed rolls will rotate
Compiler carriage eject roll PJ408 1 (red) to 2 (yel) and 1.6 to 2.8 ohms 11-010 The compiler carriage eject roll motor will run Wiring diagram 27 PL 11.75 Item 1
motor MOT11-010 3 (blu) to 4 (orn) and the eject roll will rotate
Front tamper motor MOT11- PJ404 1 (red) to 2 (yel) and 3.0 to 5.0 ohms 11-005 move out The front tamper motor will run and move the Wiring diagram 26 PL 11.72 Item 10
003 3 (blu) to 4 (orn) 11-003 move home front tamper

Table 2 Component tests for the carriage PWB
Rear tamper motor MOT11- PJ402 7 (red) to 8 (yel) and 3.0 to 5.0 ohms 11-006 move 11- The rear tamper motor will run and move the Wiring diagram 26 PL 11.72 Item 10
004 9 (blu) to 10 (orn) 004 home rear tamper
Kicker solenoid SOL11-430 PJ402 1 (orn) 4 (wht) 36 to 45 ohms 11-430 The kicker solenoid will energize and the kick- Wiring diagram 26 PL 11.75 Item 4
ers will extend from the compiler carriage
Compiler carriage tray hold PJ402 2 (orn) 5 (brn) 36 to 45 ohms 11-011 The tray hold solenoid will energize Wiring diagram 26 PL 11.75 Item 3
solenoid SOL11-011
Stapling unit traverse motor PJ413 1 (red) to 2 (yel) and 1.6 to 2.8 ohms 11-053 forwards The stapling unit traverse motor will run and Wiring diagram 27 PL 11.74 Item 14
MOT11-053 3 (blu) to 4 (orn) 11-054 backwards move the staple head forward / backward
Staple head unit 1 motor PJ414 1 (red) to 3 (blu) and 2 to 10 ohms 11-050 Staple head unit 1 motor will run and cycle the Wiring diagram 27 PL 11.72 Item 4
MOT11-050 2 (red) to 4 (blu) staple head
Isolating Damaged Components Connected to the Booklet Maker PWB a. Use a service meter to measure the resistance of the component and harness at the
1. Switch off the machine GP 14. Reconnect PJ433 on the Booklet Maker PWB. specified PJ and pins. If the resistance is out of specification, check the harness and
and connectors for damage, short circuits or poor connections. If necessary repair
2. Disconnect the following connectors:
• PJ554 Booklet Maker PWB
form the resistance check on all of the components before connecting the PJ to the
PWB.
b. Connect the component to the booklet maker PWB, Making sure the connection is
• If the message “Ensure output device is docked” is not displayed, continue at step 4.
good. Enter the dC330 code for the component, then press start to energize the
• If the message “Ensure output device is docked” is displayed, Install a new booklet
component. Verify that the component is energized. Press stop.
maker PWB, PL 11.86 Item 10, ensure the PJs, listed in step 2 are disconnected,
continue at step 4. c. If the message “Ensure output device is docked” returns when the component is
energized, or if the component does not energize, install a new component.
4. Refer to Table 3. Perform the following actions for each component:
Table 3 Component tests for the booklet maker PWB

Paper path transport motor PJ554 1 (red) to 2 (yel) and 1.3 to 2.3 ohms 11-060 The paper path transport motor will run and Wiring diagram 28 PL 11.86 Item 1
MOT11-060 3 (blu) to 4 (orn) drive the booklet maker entry roll
BM backstop motor MOT11- PJ554 5 (red) to 6 (yel) and 1.6 to 2.8 ohms 11-065 The BM backstop motor will run and move the Wiring diagram 28 PL 11.82 Item 6
065 7 (blu) to 8 (orn) backstop up / down
BM tamper 1 motor 2 MOT11- PJ554 9 (red) to 10 (yel) and 1.3 to 2.3 ohms 11-066 The BM tamper 1 motor will run and move the Wiring diagram 28 PL 11.81 Item 3
001 11 (blu) to 12 (orn) tampers in / out
Crease roll gate motor PJ555 9 (red) to 10 (yel) and 3 to 5 ohms 11-401 The crease roll gate motor will run and the gate Wiring diagram 29 PL 11.86 Item 8
MOT11-401 11 (blu) to 12 (orn) will raise
BM stack hold solenoids PJ555 1 (blu) to 2 (orn) and 25 to 40 ohms 11-076 The BM stack hold solenoids are energized Wiring diagram 29 PL 11.83 Item 17
SOL11-076 6 (blu) to 3 (orn)
BM conveyor belts drive motor PJ560 6 (blu) to 8 (orn) 4 to 10 ohms 11-402 The BM conveyor belts drive motor will run and Wiring diagram 29 PL 11.90 Item 4
MOT11-402 the conveyor belts will move
BM staple head 1 motor PJ560 1 (red) to 2 (blu) 7 to 13 ohms 11-063 The BM staple head 1 motor will run and the Wiring diagram 28 and PL 11.88 Item 7
MOT11-063 stapler will cycle Wiring diagram 29
BM staple head 2 motor PJ560 3 (red) to 4 (blu) 7 to 13 ohms 11-403 The BM staple head 2 motor will run and the Wiring diagram 28 and PL 11.88 Item 7
MOT11-403 stapler will cycle Wiring diagram 29

Table 3 Component tests for the booklet maker PWB
BM flapper motor MOT 11-390 PJ555 5 (orn) to 7(blu) 20 to 100 ohms 11-390 The BM flapper motor will run Wiring diagram 29 PL 11.80 Item 28
BM crease blade motor PJ557 3 (red) to 4 (blu) 1 to 5 ohms 11-061 The crease roll gate motor will run and the gate Wiring diagram 29 PL 11.84 Item 3
MOT11-061 will raise, then the BM crease blade motor will
run and the crease blade will move
BM crease roll motor MOT11- PJ557 1 (red) to 2 (blu) 1 to 2.4 ohms 11-062 The crease roll motor will run and the crease Wiring diagram 29 PL 11.86 Item 12
062 rolls will turn

OF13 Convenience Stapler RAP OF14 Extensible Interface Platform RAP
To identify problems with the convenience stapler. Use this RAP when experiencing faults with the Xerox Extensible Interface Platform.
Procedure Procedure
WARNING WARNING
Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
CAUTION customer supply while performing tasks that do not need electricity. Electricity can
Incorrect voltage may damage the convenience stapler. The convenience stapler must not be
connected to the power outlet if the voltage is incorrect. 1. Go to Flag 1. Check that the USB cables are in good condition and are correctly and
securely connected. Try using a different USB socket in the network controller. If neces-
NOTE: There are no serviceable components in the convenience stapler. sary, install a new USB cable.
Figure 1 shows the convenience stapler. 2. As necessary, perform the following:
Check that the power lead is correctly connected to the convenience stapler PL 25.10 Item 1. • Reload the software, GP 4, Machine Software.
Check the AC mains (line) voltage at the customer power outlet. The voltage measured is • Install a new UI PWB, PL 2.10 Item 6 (65-87 ppm), PL 2.15 Item 7 (32-55 ppm).
within the power requirements, GP 22.
• Install a new network controller, PL 16.10.
Y N
If the voltages are incorrect or the wiring of the main supply is found to be defective, 3. Request the customer to check their network and software.
inform your technical manager and the customer. Do not attempt to repair or adjust the
customer supply.
Install a new convenience stapler, PL 25.10 Item 1.
Convenience stapler


OF15 Xerox Secure Access RAP • Check which LED’s are on or blinking on the Secure Access Authentication Device. If the
LEDs on the Secure Access Authentication Device are not operating, go to Secure
Overview Access Authentication Device Failure.
Xerox Secure Access uses an external device, such as a card reader or biometric device, to • Check for the LED’s are on or blinking on the Card Reader. If the LEDs on the Card
authorize access to the machine. The reader then passes the information to the controller, Reader are not operating, go to Card Reader Failure.
which handles the authentication process, including which GUI screens are displayed, accept- • If customers have problems of install / setting up, or any other problems related to their
ing GUI responses that defines their content and order. The controller can pass user identities
Secure Access Administrator, they should refer to the Installation / Administration Guide
and passwords directly to the machine after gathering the data from an external server. All
or contact Xerox Technical Support.
communication is via a secure network link, Figure 1 Network Diagram.
Secure Access Authentication Device Failure
Xerox Secure Access is controlled via the CentreWare Web GUI. The active status is displayed The primary failure modes are power problems or failed hardware components. The symptom
in tools within Access Control. If communications cannot be established with the Xerox Secure of these failures can be detected by observing the LEDs on the Secure Access Authentication
Access Server, the service may be temporarily disabled by touching the now enabled Off but- Device, Figure 2.
ton within the Xerox Secure Access tools window. Once communication is re-established the
stored Xerox Secure Access setting are restored.
Card reader or
biometric device Server
Client PC
workcentre
Ethernet - secure link
Down link port

Card reader
Ethernet Up link port Power supply connection
connection
Authentication device
Controller
Figure 2 Authentication device
Figure 1 Network Diagram Check the power to the Secure Access Authentication Device.
• Check the power supply at the wall socket. If there is no power at the wall socket, have
Initial Actions the customer restore power and continue when confirmed.
Before working on the Xerox Secure Access, test the machine in the service mode to ensure • Disconnect the power cord from the wall socket and the power supply. Check the power
no faults are displayed and that the machine is functioning properly. If it is not, repair any prob- cord for continuity and damage. If necessary install a new power cord.
lems before proceeding with diagnosing the Secure Access Accessory. Diagnostics can be
Disconnect the power cord from the power supply and plug the power cord into the wall
entered to test copier functionality when Secure Access is installed.
outlet. Using a multimeter, check for line voltage at the end of the power cord discon-
nected from the power supply. If there is power at the wall but not at the end of the power
cord. Install a new power cord.
• Check the connection between the Card Reader and the Secure Access Authentication
• Disconnect the small power cord from the Secure Access Authentication Device. Check
Device.
there is +5V at the connector that plugs into the Secure Access Authentication Device. If
there is no +5V, install a new the power supply.

• There is a ‘Keyed’ switch on the end of the Secure Access Authentication Device. Obtain The Red LED on the Card Reader is On
the key from the customer. Insert the key into the ‘keyed’ switch and cycle the switch 1 • This indicates the Card Reader is in an idle state. If the red LED remains on, and the UI
quarter turn clockwise and then back to its start position. Observe the LEDs and listen for remains locked after a card is swiped, re-orient the card and re-swipe.
an audible tone.
• Try a known good card in the reader. If the other card is working on the problem Card
• If the LEDs on the Secure Access Authentication Device “Uplink” and “Downlink” Ethernet Reader. Ask customer to make sure the card corresponds to a valid Secure Access
ports do not cycle on and off as the controller goes through its boot-up process, or if the Account.
audible tone is not heard. Install a new Secure Access Authentication Device. • Try the card in a known good reader. If the card is working on a known good Card Reader,
NOTE: A new device will require the Secure Access Administrator to reconfigure the it may be a problem with the Secure Access Authentication Device. Check to see is the
server with the new MAC address of the new part. Be sure to inform the Secure Access LEDs on the Secure Access Authentication Device are on.
Administrator of the MAC address of the device being removed and the MAC address of The Red LED on Card Reader Flashes Slowly
the new device • This indicates the reader is connected to the controller but the controller is not connected
to the server. Check the Ethernet green LED on the Authentication Device.
Card Reader Failure
• If the Ethernet green LED on the Authentication Device is off, make sure the connectors
The primary failure modes are power problems or failed hardware components. The symptom
of the LAN connections are working properly. If the connections are working, this indi-
of these failures can be detected by observing the LED on the Card Reader. Table 1.
cates the network may not work properly. Ask customer to check with Network Adminis-
trator.
• The Green LED on the Card Reader is On
• If the Ethernet green LED on the Authentication Device is either on or flashing, contact
• The Green LED on the Card Reader Flashes Rapidly
the Secure Access Administrator.
• The Red LED on the Card Reader is On
The Red LED on Card Reader Flashes Rapidly
• The Red LED on Card Reader Flashes Slowly
• This indicates a valid card but does not correspond to a valid Secure Access Account at
• The Red LED on Card Reader Flashes Rapidly the server, test with a known valid user’s card.
• The Card Reader LED’s are not On or Blinking • If all cards react the same way, this indicates the Server Configuration may not be correct.
Ask customer to check the Server Configuration.
Table 1 LED identification • If all the card react this way, this indicates the cards are not valid. Ask customer to check
When the LED on the the Server Configuration
card reader is Meaning The Card Reader LED’s are not On or Blinking
Red The authentication device is in idle mode; there is no active • Check to see is the Secure Access is correctly installed.
session. • If there is still no LED on the Card Reader, install a new the Card Reader.
Green The authentication device is in ready mode; a session is active.
NOTE: if there is another working Card Reader available, the readers can be changed
Slow flashing red The authentication device has no connection to the server. over to confirm failure.
Slow flashing green The authentication device is communicating to the server.
• If the Card Reader is not functioning, the web page of the machine has a setting that will
Fast flashing red Invalid card / password; access denied
enable UI keypad access. If the users know their card access number, they can use the
machine by manually entering their number. The process is as follows:
The Green LED on the Card Reader is On
1. Go to the machine web page under properties and then security and check the box
• This indicates an active Secure Access Session and the Card Read correctly corre- that says “Allow local user interface initiation”.
sponds to a valid Secure Access Account.
2. Enable the keypad and test with valid credentials. This will validate the rest of the
• If the UI on the machine is locked, check with the customer for a second PIN number for secure access function.
additional security. This PIN number will need to be entered via the soft keys on the UI.
3. Leave it in this mode until the new card reader can be installed.
• Ensure that the card corresponds to a valid Secure Access Account.
The Green LED on the Card Reader Flashes Rapidly
• This indicates a valid card swipe and in the process of authentication on the server.
• If the UI on the machine is locked, check with the customer for a second PIN number for
additional security. This PIN number will need to be entered via the soft keys on the UI.
• If the UI on the machine is locked and no secondary PIN is required. Check that the Xerox
Secure Access is installed correctly, and ask customer to check the configuration at the
server.

3 Image Quality
Image Quality RAPs
IQ1 Image Quality Entry RAP ......................................................................................... 3-3
IQ2 Defects RAP ............................................................................................................. 3-11
IQ3 Xerographic RAP...................................................................................................... 3-15
IQ4 Fuser Module RAP ................................................................................................... 3-16
IQ5 Print Damage RAP ................................................................................................... 3-17
IQ6 Narrow Bands RAP .................................................................................................. 3-18
IQ7 DADH, Document Glass and Scanner RAP ............................................................. 3-19
IQ8 Skew RAP ................................................................................................................ 3-20
IQ9 Unacceptable Received Facsimile Image Quality RAP............................................ 3-21
IQ10 Image Quality Improvement RAP ........................................................................... 3-22
Image Quality Specifications

IQS 1 Solid Area Density ................................................................................................ 3-23
IQS 2 Background........................................................................................................... 3-24
IQS 3 Fusing ................................................................................................................... 3-25
IQS 4 Resolution ............................................................................................................. 3-25
IQS 5 Skew ..................................................................................................................... 3-26
IQS 6 Copy / Print Defects .............................................................................................. 3-27
IQS 7 Registration........................................................................................................... 3-28
IQS 8 Magnification......................................................................................................... 3-29
August 2007 Image Quality RAPs

Image Quality RAPs August 2007
A
IQ1 Image Quality Entry RAP If a facsimile card is installed, send a test facsimile to the machine. The facsimile image
quality is good.
Use this RAP to determine the source of an image quality problem.
Y N
Compare the facsimile print with an internal test pattern print. The facsimile print and
When border erase is switched off, an image defect within 5 mm of the edge of the sheet is
the internal print display the same defect.
acceptable.
Y N
Go to IQ9 Unacceptable Received Facsimile Image Quality RAP.
Initial Actions
• Check the condition of the paper. Do not use incorrectly cut paper, damp paper, paper Go to IQ2 Defects RAP.
with rough edges, badly drilled paper, paper with wrapper wax or glue. Paper and media
should be stored flat, enclosed in wrappers, in a cool dry environment. Exit diagnostics. Use the prints of the internal test pattern and make copies of these from the
• Check that the paper is within specifications. GP 20. DADH. The copies of the internal test pattern are good.
• Check that paper tray guides are set to the correct paper size. Y N
Go to the IQ7 DADH, Document Glass and Scanner RAP.
• Check the document guides on the DADH.
• Check the original documents for defects. If the documents are damaged passing through Use the print of the internal test pattern and make three copies from the document glass. The
the DADH, go to the 05F Damaged Documents RAP. copies of the internal test pattern are good.
• Ensure that the image adjustment mode selections are those used by the customer. Y N
Check the image quality defects. The defects on the copies are identical.
Procedure Y N
Go to the IQ2 Defects RAP.
If necessary, refer to IQ1 Internal Test Patterns for:
• A description of image quality defects. Go to the IQ7 DADH, Document Glass and Scanner RAP.
• The optimum test pattern to be used to diagnose the defect.
• An example of all internal test patterns. Compare the image dimensions of the internal test pattern with the prints through the DADH
If possible, use the customer job to recreate the image quality problem. and from the document glass. Refer to IQS 8 Magnification. The dimensions are within
Enter Diagnostics, GP 1. Select Other Routines. Select dC606 Print Test Patterns. Select a specifications.
suitable test pattern. Select 1 Sided. Press Start Test. The printed images of the internal Y N
test pattern are good. Go to ADJ 3.2 Magnification Adjustment.
Y N
Go to IQ2 Defects RAP. If possible, use the customer document to make a copy from the document glass or through
the DADH, at 100% magnification. Make another copy at a different magnification setting.
Check the back of the prints for toner contamination. The back of the prints are clean. Compare the images, Figure 1. The defect is on the same part of the image.
Y N Y N
Go to IQ2 Defects RAP. Return to the start of this procedure and select a different internal test pattern to check the
image quality.
Select a suitable test pattern. Select 2 Sided. Press Start Test. The printed images of the
internal test pattern are good. There is a defect on the scanning optics. Refer to ADJ 14.1B Optics Cleaning Procedure (65-
Y N 87 ppm) or ADJ 14.1A Optics Cleaning Procedure (32-55 ppm).
Go to IQ2 Defects RAP.
Check the prints for damage. The prints are not damaged.
Y N
Go to the IQ5 Print Damage RAP.
If a network controller is installed, select test pattern 19. Press Start Test. The printed
images of the test pattern 19 are good.
Y N
Go to 16A Network Controller RAP.

WorkCentre 5687 Family 3-3 IQ1
Table 1 Image quality defects
Optimum
Image quality internal test
defect Description of defect pattern
Blurred image Part or whole of the image has the appearance of being out 19, 16
of focus. Refer to IQS 4 Resolution.
Dark prints Very dark background with a visible image. 1, 19
Deletions Areas of the image missing from the print. Deletions may be 2, 5, 8, 16
in the form of white spots, marks, lines, or whole areas of
toner missing from the print.
Displaced and Distorted images, part images and missing images (scram- 5, 16, 19
fragmented bled images). Displaced images.
image
Light image The image is visible on the print, but with insufficient solid 2, 16, 19
area density.
Defect in the same position
Lines Black or white lines across the process direction or in the pro- 2, 5, 8
cess direction. See also the description, displaced and frag-
mented image.
Magnification At 100% magnification the printed image differs from the size 11, 19
Figure 1 The defect location check of the image on the original document. Refer to IQS 8 Magni-
fication.
IQ1 Internal Test Patterns Marks Dark marks in the non-image areas of the print. 1, 2
Table 1 defines the image defect, gives a description of the defect and identifies the optimum Misregistration The image on the paper is Misregistration. Refer to IQS 7 16
test pattern to be used. Registration.
Narrow Bands Bands across the process direction visible in halftone areas. 8
Table 2 describes the test patterns and the purpose for which they should be used to identify
Non uniformity Variation in image quality and density across the print. See 5
image quality defects.
also uneven density.
Use the test patterns 1, 2, 5, 8, 14, 16 and 19 for image quality analysis. The other test patterns Offsetting A previous image that was not removed from the fuser roll 14
are designed for the use of initial machine calibration by the manufacturer. during the cleaning cycle. The image is repeated at regular
intervals.
NOTE: Test pattern 19 is only available if the network controller is installed Part images Incomplete or missing images. 5, 16, 19
and missing
images
Print damage Creases, curl, cuts, folds, wrinkles, or embossed marks are 5
Table 1 Image quality defects
visible on the print.
Optimum Repeat images Refer to offsetting defects and residual image defects. 14, 19
Residual A previous image that was not removed from the photorecep- 14, 19
image tor during the cleaning cycle.
Background Uniform darkening across all the non print areas 1 Rotated image The image on the printed document has turned 90 Degrees 19
Bands Grey to dark in the light or non-image areas of the print in the 2, 5 to the image printed on the original document.
process direction or across the process direction. See also Skew A difference in angular alignment between image on the print 16
narrow bands. and the original document.
Beads on print Developer beads in the light or non-image areas of the print. 2, 1 Skips. Loss or stretching of the image, and compression of the 16
Black image A print that is black or grey all over, but has no visible image 1 image, in bands across the process direction.
of the original document. Smears Loss or stretching of the image, and compression of the 16
Blank image No visible image. 5 image, in bands across the process direction.
Smudges Darker images across the process direction. 5

IQ1 3-4 WorkCentre 5687 Family
Table 1 Image quality defects Table 2 Internal test patterns
Optimum Number Description Purpose
12 Perpendicular bands. 25 mm (1 inch) Solid area reproducibility. For checking fus-
on and 25 mm (1 inch) off black. Fig- ing, stripper finger marks, solid area, offset-
Spots Dark spots in the non-image areas of the print. 1, 2 ure 9. ting and cleaning.
Streaks Lines on the print, in the process direction of the non-image 2, 5 .
area. 13 Perpendicular lines 2 on 30 off. Fig- Motion quality, wobble (ROS).
Stretched and The image on the paper is stretched or distorted. 16 ure 10.
distorted 14 12cm. (4.75 inches) Lead edge black Fuser offsetting and cleaning failure. Stress
images band. Figure 11. test for stripping from the fuser.
Toner contami- Random black spots or marks 2 15 Tone reproduction curve. Step- 21 mm wide strips that run inboard to out-
nation on the wedge 106 dpi, 45 degrees. Figure board of varying area coverage. The 50%
back of prints 12. wedge is used for checking IOT darkness.
Uneven den- Variation in image density across the print. See also non uni- 5 16 Quadrille 4 on 60 off. Figure 13. Used to check for deletions, skew and skips.
sity formity. 17 Ladder chart. Figure 14. Registration and skew.
Unfused prints The toner image on the finished print is not fused to the print 14 18 Manufacturing, tone reproduction 10 mm wide strips that run inboard to out-
medium. curve. 10 mm strips (235 lines), board of alternating area coverage. Used in
alternating area coverage, 50%, manufacturing for automated measurements.
25%, 75%, 0%, 100% repeating
(right to left) with a 3 mm white bor-
Table 2 Internal test patterns der. Figure 15.
Number Description Purpose 19 Field test pattern. Uniformity areas, Registration, resolution, uniformity, streaks
registration marks and resolutions and bands
1 Blank sheet, Figure 2. 0% area coverage. Background defects targets. Figure 16.
spots, scratches.
2 75 dpi, 0 degrees 25% area cover- Light density uniformity, deletions, lines,
age halftone. Figure 3. bands, streaks and photoreceptor defects.
3 106 dpi, 45 degrees, 25% area cov- Light density uniformity, deletions, lines,
erage halftone. Figure 3. bands and streaks.
4 212 dpi, 45 degrees, 25% area cov- Reserved for engineering investigations.
erage halftone. Figure 3. Stress test pattern. Will not be defect free.
5 106 dpi, 45 degrees, 50% area cov- Uniformity, fuser defects, lines, bands,
erage halftone. Figure 4. streaks and smears.
6 212 dpi, 45 degrees, 50% halftone. Reserved for engineering investigations.
Figure 4. Stress test pattern. Will not be defect free.
7 424 dpi, 45 degrees, 50% halftone. Reserved for engineering investigations.
Figure 4. Stress test pattern. Will not be defect free.
8 Perpendicular lines 2 on 2 off. Figure Motion quality. ROS, developer, registration
5. transport, fuser and intermediate gear trains.
9 Perpendicular lines 8 on 56 off. Fig- Reserved for engineering investigations.
ure 7. Stress test pattern. Will not be defect free.
10 Parallel lines 8 on 56 off. Figure 6. Lines that run LE to TE.
11 Combined grey scales. Figure 8. This test pattern is only for engineering
development.
Figure 2 Test pattern 1.

Figure 3 Test patterns 2, 3 and 4 Figure 5 Test pattern 8
Figure 4 Test patterns 5, 6 and 7 Figure 6 Test pattern 9

Figure 7 Test pattern 10

Figure 9 Test pattern 12 Figure 11 Test pattern 14



IQ2 Defects RAP If the copy is completely blank, go to the IQ3 Xerographic RAP.
Use this RAP to resolve image quality defects. If the copy has a dark band go to the 06-340 ROS Laser Failure RAP.
If the blank images are additional output. Go to the OF8 Multifeed RAP
When border erase is switched off, an image defect within 5 mm of the edge of the sheet is – Check the developer drives:
acceptable. 1. Remove the xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm)
PL 9.20 Item 2.
Ensure IQ1 Image Quality Entry RAP is performed before starting this RAP.
2. Make a visible bald patch on the developer roll by moving the developer brush.
3. Re-install the xerographic module.
Initial Actions
4. Enter dC330 code 04-010 main motor MOT04-010. Run MOT04-010 for
Check the error log for the following codes: 09-310, 09-390, 09-360, 09-361, 09-362, 09-363. If
approximately 5 seconds.
any of the codes are displayed, go to the 09-310, 09-390 Low Toner Sensor Failure RAP or the
09-360, 09-361, 09-362, 09-363 Toner Concentration Sensor RAP. 5. Remove the xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm)
PL 9.20 Item 2.
6. Check for the visible bald patch on the developer roll. If the patch is still visible,
Procedure check the drives to the developer, GP 7.
Refer to the appropriate image quality failure and perform the appropriate action.
– If 09-060 faults are in the fault history log, go to the 09-060 HVPS Faults RAP.
• Background. Refer to the IQS 6 Copy / Print Defects and IQS 2 Background. Go to the
• Blurred image. Check that the documents are flat on the document glass. Use a new
IQ3 Xerographic RAP.
ream of paper. Check the transfer and detack corotrons wires are secure and taut. If nec-
• Bands. Go to the IQ3 Xerographic RAP. essary install the following:
White bands on a grey or dark dusting. A series of finger print deletions and form a pat- – A new transfer / detack corotron, (32-38 ppm) PL 9.22 Item 8 or (45-87 ppm) PL 9.20
tern like a (barber pole or auger marks). The images are repeated at proximately 7 cm Item 2.
and at approximately 30 degrees to the lead edge throughout a grey or dark dusting.
– A new xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL 9.20 Item
Check for developer leakage, refer to Developer Assembly Checkout.
2.
• Beads on print. Clean the following:
• Dark prints. Go to the IQ3 Xerographic RAP.
– Developer beads hanging from the developer roll and the lower lip, Figure 1.
• Deletions. Check the following:
– The developer roll area, above and in the recesses below the roll, Figure 1.
– If the deletions are on the duplex side of a print or copy, go the IQ5 Print Damage
– The halo guide and the registration guide, Figure 1. RAP. Also refer to the white lines defect.
– The drive roll assembly, PL 8.15 Item 9 and under the registration roll cover, PL 8.15 – If the deletions are small spots, this can be caused by beads on the image. Refer to
Item 5. Refer to Figure 1. the beads on print defect.
– The duplex paper path (32-55 ppm) PL 8.22 or (65-87 ppm) PL 8.20. – Go to the IQ3 Xerographic RAP.
– The base pan of the machine. • Displaced and fragmented image. Check the following:
Go to IQ3 Xerographic RAP and complete the Xerographic Module and Short Paper Path – If the machine is lower than 750 metres (2461 feet) above sea level, go to the IQ3
Checkout and the Developer Assembly Checkout. Xerographic RAP.
• Black band. Copies have black band 1 inch wide from top of the copy. At start print the – If the machine is higher than 750 metres (2461 feet) above sea level, check the
scan carriage assembly moves to the right, start to scan and then pulsates for an inch. transfer / detack assembly for arcing. If necessary go to dC131 NVM Read / Write
Check the connections on the scanner PWB. Install a new scanner PWB, (65-87 ppm) PL location 09-098 Altitude. Check the value is correct.
14.16 Item 8.
– Refer to IQ7 DADH, Document Glass and Scanner RAP. Perform the IQ7 Scanner
• Black image. Check the following conditions: Checkout.
– If both the print and the copy are completely black, go to the 06-350 ROS Laser Not – Refer to OF10 Intermittent Failure RAP and perform the Electrostatic Discharge
Under Control RAP. Checkout.
– If only the print is good, but the copy is black, go to the 14-703 to 14-706, 712, 714, • Grey images. Dark grey images too dark or light images too light. Go to ADJ 9.2 Image
716, 718 Failure To Calibrate Entry RAP and perform the Exposure Lamp Check. Quality Adjustment Routine as an initial action. If ADJ 9.2 fails to solve the problem, go to
– For other black images, go to the IQ3 Xerographic RAP. ADJ 9.5 Optimize Dark and Light Grey Image.
• Blank image. Perform the following: • Light images.
– Insert a door cheat and make a copy. At the same time use a flashlight and illumi- Perform the following:
nate the photoreceptor between the developer and the xerographic module. Check
the following:

– Check that the machine is level. Use the line level tool, 600T41510. If the machine is – White lines in the process direction that are continuous from edge to edge of the
not level, the developer can leak from the developer module that causes a light image can be caused by ROS contamination. Perform the following:
image. 1. Print test pattern 5.
– If the light images are a series of finger print deletions and form a pattern like a (bar- 2. Remove the xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL
ber pole or auger marks). The images are repeating at proximately 7 cm and at 9.20 Item 2.
approximately 30 degrees to the lead edge throughout a grey or dark dusting. Check
3. Remove the ROS securing screw, refer to REP 6.1 ROS.
for developer leakage, refer to Developer Assembly Checkout.
4. Push the ROS to the rear of the machine.
– ADJ 9.2 Image Quality Adjustment Routine.
– Check the developer drives: NOTE: The ROS will move back approximately 12 mm (0.5 inch).
1. Remove the xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) 5. Install the xerographic module.
PL 9.20 Item 2.
6. Print test pattern 5.
2. Make a visible bald patch on the developer roll by moving the developer brush.
7. Check the printed test patterns. If the line has moved, perform ADJ 6.1 ROS
3. Re-install the xerographic module. Window Cleaning Procedure and if necessary, ADJ 6.2 ROS Cleaning Proce-
4. Enter dC330, code 04-010 main motor MOT04-010. Run MOT04-010 for dure.
approximately 5 seconds. 8. Return the ROS to the correct location. Install the ROS securing screw.
5. Remove the xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) – If the problem persists, go to the IQ3 Xerographic RAP.
PL 9.20 Item 2.
• Magnification. Refer to IQS 8 Magnification. Go to ADJ 3.2 Magnification Adjustment.
6. Check for the visible bald patch on the developer roll. If the patch is still visible,
• Marks and Spots. Perform the following:
check the drives to the developer, GP 7.
– Check the original documents for spot and marks.
– Check that the developer assembly has been correctly installed, REP 9.2.
– Refer to the IQS 6 Copy / Print Defects. Go to the IQ3 Xerographic RAP.
– If the print image is light all over the copy, with no other defects: Perform the follow-
ing: • Misregistration. Perform the following:
1. Clean the ROS window, refer to ADJ 6.1 ROS Window Cleaning Procedure – Open the front door, install a cheat in the front door interlock. Run the copies and
observe the jam clearance knob 4b on the front of the registration roll. The knob
2. Check the toner cartridge, (32-55 ppm) PL 9.17 Item 4 or (65-87 ppm) PL 9.15
must turn / stop while making copies. If the knob turns continuously and does not
Item 4. Refer to 09-310, 09-390 Low Toner Sensor Failure RAP or the 09-360,
stop, install a new registration clutch, PL 8.15 Item 7.
09-361, 09-362, 09-363 Toner Concentration Sensor RAP. Refer to the steps
for the 09-363 fault code. – (65-87 ppm) If the images are displaced from the lead edge by 50mm (2 inches).
Check the exposure lamp ribbon harness, PL 14.15 Item 5 (PJ452 and PJ290) and
If the IQ does not improve, then go to the next step.
scan carriage ribbon cable, PL 14.15 Item 4 (PJ451 and PJ291).
3. Enter the diagnostics mode or customer tools, then select and run test pattern
– If the registration is variable after a developer spillage over the registration transport,
15.
install a new registration clutch, PL 8.15 Item 7.
The two darkest bands must be of a density that it is difficult to see where the
– If the top edge registration is variable after a dC604 Registration Setup. Check that
band ends and the other band begins. If there is a clear difference in the den-
the ROS securing screw is tight, refer to REP 6.1 ROS.
sity of the two bands, then the ROS can be the cause of the problem.
– For any other registration problem, refer to dC604 Registration Setup.
Clean the ROS, Refer to ADJ 6.2 ROS Cleaning Procedure. If necessary install
a new ROS, PL 6.10 Item 4. • Narrow bands. Go to IQ6 Narrow Bands RAP
– If the problem persists go to the IQ3 Xerographic RAP. • Non uniformity. Perform the following:
• Lines. Perform the following: – Go to IQ3 Xerographic RAP and complete the ROS Checkout.
– If there are dark lines in the process direction that are continuous from edge to edge – Print internal test pattern 12. If the print has a non uniform density defect, install a
of the image, install a new xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 new ROS, PL 6.10 Item 4.
ppm) PL 9.20 Item 2. – Go to and complete the Developer Assembly Checkout
– White lines or deletions in the process direction that are continuous from edge to • Offsetting. A toner image that adheres to the fuser roll or output rolls and transfers to
edge of the image. Check the following: another area of the print. The repeat intervals for a fuser roll defects are at 110mm for all
Contamination of the scorotron. Refer to IQ3 Xerographic RAP speeds.
Damage to the fuser roll. Refer to IQ4 Fuser Module RAP The repeat intervals for the pressure roll are 110 mm for 32-55 ppm and 126 mm for 65-
87 ppm machine due to the different size of the pressure roll.
Spots or marks on the CVT glass. Refer to IQ7 DADH, Document Glass and
Scanner RAP

Perform the following: – If the transfer / detack corotron was contaminated with toner, perform ADJ 9.3 Mag-
– Check that the fuser roll is cleaned and lubricated by the fuser web. Go to IQ4 Fuser netic Developer Seal Brush Adjustment.
Module RAP – Clean the short paper path assembly, (32-38 ppm) PL 9.22 Item 3 or (45-87 ppm) PL
– Check the fuser web motor, refer to the 10A Fuser Web Motor RAP 9.20 Item 3.
• Part images and missing images. Go to 05C Document Size Sensor Failure RAP. – If the problem persists go to the IQ3 Xerographic RAP.
• Print damage. Go to the IQ5 Print Damage RAP. • Uneven Density. Perform the following:
• Repeat image defects. Perform the following: – If the uneven density occurs at 20 mm (0.75 inches) intervals in a band along the
– If the distance between repeated defects in the process direction on A3 lead edge of the paper, perform the following:
(11X17inches) printed images is 264 mm, install a new xerographic module, (32-38 Enter Diagnostics, GP 1. Enter dC131. Refer to chain 9 NVM xerographic set-
ppm) PL 9.22 Item 2 or (45-87 ppm) PL 9.20 Item 2. ting values 09-015 and 09-018. Ensure the values are set to default.
– If the repeated distance between defects is 110 mm (35-55ppm) or 126mm (65- Refer to IQS 1 Solid Area Density, to check for the correct density.
87ppm), go to the IQ4 Fuser Module RAP. Install a new transfer/detack corotron, (33-38 ppm) PL 9.22 Item 8 or (45-87
– If there other defects that are repeated in sequential images, install a new xero- ppm) PL 9.20 Item 2.
graphic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL 9.20 Item 2. CAUTION
• Residual image. Perform the following: If the NVM values are increased, paper stripping faults can occur. The faults can
– If the repeated residual image on A3 (11X17 inches) paper is 264 mm, install a new include damage to the lead edge of the paper, paper jams, stripper finger contamina-
xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL 9.20 Item 2. tion and marks on copies.
– If the problem persists, go to the IQ3 Xerographic RAP If the uneven density is still present, enter Diagnostics, GP 1. Enter dC131.
• Rotated image. Go to the 14A Scanning Document Size Entry RAP. Refer to chain 9 NVM xerographic setting values 09-015 and 09-018. Increase
both values in increments of 5 to a maximum of 150.
• Scrambled image. Check the connections on the ROS data cable, PJ228 on the Image
processing PWB and PJ122 on the ROS, PL 3.10 Item 15. Refer to Wiring Diagram 9. – Check that the developer assembly has been correctly installed, REP 9.2.
Check for a loose or missing bias connection to the halo guide, PL 8.15 Item 23. A bad – ADJ 6.1 ROS Window Cleaning Procedure.
connection can cause arcing and show on the print as a scrambled image. – ADJ 6.2 ROS Cleaning Procedure.
• Skew. Refer to the IQS 5 Skew and the IQ8 Skew RAP. – If problem persists go to IQ3 Xerographic RAP.
• Skips. Skips are associated with a variation in the relative scan speed of the projected • Unfused prints. Refer to the IQS 3 Fusing and IQ4 Fuser Module RAP.
image and the rotation speed of the photoreceptor.
Refer to the IQS 6 Copy / Print Defects. Go to the IQ3 Xerographic RAP
• Smears. Smears are associated with a variation in the rotation speed of the photorecep-
tor or speed of the paper.
Refer to the IQS 6 Copy / Print Defects. Go to the IQ3 Xerographic RAP
• Smudges. They are caused by the unfused image being disturbed. Go to the IQ3 Xero-
graphic RAP.
• Streaks. The result of disturbance either before or after image transfer. Go to the IQ3
Xerographic RAP.
• Stretched and distorted images. Perform the following:
– If the defect is present on Fax, Scan to E-mail or Scan to File, send the job at a
higher resolution. Select fine or super fine resolution.
– Check for the paper stalling or catching as it passes under the xerographic drum.
– Check for wear or damage on the transport rolls.
– Check the document feed, refer to IQ7 DADH, Document Glass and Scanner RAP.
Perform the DADH checkout.
• Toner contamination on the back of prints. Perform the following:
– Clean the lower bias guide, PL 8.15 Item 22 and the registration nip assembly, PL
8.15 Item 5.
– Clean the transfer / detack corotron, Figure 1.

Developer roll area
Developer roll and lower lip
Magnetic developer seal

brush
Halo guide
Transfer / Detack
corotron
Registration roll
cover

IQ3 Xerographic RAP • Hold the xerographic module and view the rear end. Check the toner reclaim drive cou-
pling is free to rotate in a clockwise direction. If the black drive coupling does not rotate
Use this RAP to determine the cause of the image quality problem. freely, install a new xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL
Ensure IQ1 Image Quality Entry RAP is performed before starting this RAP. 9.20 Item 2.
• Check the surface of the photoreceptor is not chipped, scored or scratched. The damage
Initial Actions can be caused by the covers on the end blocks of the transfer / detack. Check that the
Perform the following checks and if necessary, install new components: covers are locked in position. Check that the halo guide is not in contact with the drum.
• Check that the photoreceptor fan is working. If the fan is working, air will be drawn into the If the photoreceptor is damaged, install a new xerographic module, (32-38 ppm) PL 9.22
air intake. If necessary refer to the 09C Photoreceptor Fan RAP and the OF6 Ozone and Item 2 or (45-87 ppm) PL 9.20 Item 2.
Air Systems RAP. • Check that there is continuity between the halo guide and the registration guide, Figure 1.
• (65-87 ppm) Check that the duplex cooling fans are working, refer to the OF6 Ozone and Raise and lower the short paper path assembly, PL 10.25 Item 1, several times to ensure
Air Systems RAP. that the continuity is consistent. If the continuity is inconsistent, examine the registration
• Check that the relative humidity sensor is working. Go to 09-365 Relative Humidity Sen- and halo guide bias contact for deformation, PL 8.15 Item 23. Figure 1.
sor Failure RAP. • If the transfer / detack corotron, Figure 1, is contaminated with toner. Perform the Devel-
oper Assembly Checkout.
• Perform ADJ 9.4 Xerographics Cleaning.
• Raise and lower the short paper path assembly, PL 10.25 Item 1, to ensure that the trans-
• Check the registration / developer bias harness connection, (32-55 ppm) PL 9.17 Item 6
fer / detack corotron is parallel to the photoreceptor. Check that the movement of raising
or (65-87 ppm) PL 9.15 Item 6. Figure 1.
the short paper path assembly is smooth, REP 10.1.
• Check that the corotron lead connections to the HVPS are secure, PL 1.10 Item 5. If nec-
essary, refer to 09-060 HVPS Faults RAP. Developer Assembly Checkout
• Check for loose ground connections. Go to the 01A Ground Distribution RAP. • Operate the xerographic module latch, (32-38 ppm) PL 9.22 Item 7 or (45-87 ppm) PL
Make prints. If the image quality defect is still present perform the procedure. 9.20 Item 7. Check the operation of the latch mechanism. Check the operation of the
developer paddle, (32-38 ppm) PL 9.22 Item 14 or (45-87 ppm) PL 9.20 Item 14.
Procedure • Check that the developer assembly moves freely and rests against the xerographic mod-
WARNING ule, refer to REP 9.2 Developer Assembly.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the • Check the magnetic developer brush seal for a uniform profile. Refer to ADJ 9.3 Devel-
customer supply while performing tasks that do not need electricity. Electricity can oper Magnetic Seal Brush Adjustment.
cause death or injury. Moving parts can cause injury. • If the transfer / detack corotron, Figure 1, is contaminated with toner, perform ADJ 9.3
WARNING Magnetic Developer Seal Brush Adjustment.
Follow the service procedure exactly as written. Use of controls or adjustments other • Install a new developer module, (32-55 ppm) PL 9.17 Item 2 or (65-87 ppm) PL 9.15 Item
than those specified in this manual, may result in an exposure to invisible laser radia- 2.
tion. During servicing, the invisible laser radiation can cause eye damage if looked at After a new developer module has been installed, check the image quality. Run the inter-
directly. nal test pattern 2 and 5, run 25 of each. If there is an image quality problem, install a new
The following components can cause image quality defects. Perform the checks: xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) PL 9.20 Item 2.
• Xerographic Module and Short Paper Path Checkout Fuser Module Checkout
• Developer Assembly Checkout • Check the fuser rolls and stripper fingers for toner and developer contamination. If con-
• Fuser Module Checkout tamination is present, go to the IQ4 Fuser Module RAP.
• ROS Checkout ROS Checkout
• Scanner Checkout • Perform ADJ 6.1 ROS Window Cleaning Procedure.
Xerographic Module and Short Paper Path Checkout • Perform ADJ 6.2 ROS Cleaning Procedure.
• Check the xerographic module stripper fingers for wear, damage and contamination. If • Check there are no obstructions between the ROS and the photoreceptor window.
necessary install a new xerographic module, (32-38 ppm) PL 9.22 Item 2 or (45-87 ppm) • Check the connection PJ122, (32-55 ppm) Wiring Diagram 8 or (65-87 ppm) Wiring Dia-
PL 9.20 Item 2. gram 9 and the ROS power distribution / communication harness, PL 6.10 Item 5, from
the ROS to the image processing PWB.
NOTE: When a new xerographic module is installed then the transfer / detack corotron.
• Check that all the connections to the image processing PWB are good, GP 7.
must be changed at the same time.
• Check that the ROS securing screw is tight, refer to REP 6.1 ROS.
Scanner Checkout
Check the exposure lamp (32-55 ppm) PL 14.25 Item 9 or (65-87 ppm) PL 14.15 Item 2.

IQ4 Fuser Module RAP
Use this RAP for fuser module related problems.
Developer roll and lower lip Ensure IQ1 Image Quality Entry RAP is performed before starting this RAP.
Procedure
• Enter Diagnostics, GP 1. Enter dC131. Refer to chain 10 NVM fuser setting values; 10-
Magnetic developer seal 028; 10-029; 10-059. Check the NVM values. If the NVM values are increased, fusing
brush performance is improved, but contamination can occur. If the NVM values are decreased,
fusing performance is reduced.
• Poor fusing can be caused by alternative quality paper and heavily embossed envelopes,
Halo guide GP 20. If the customer is using alternative quality paper, select the card stock setting on
the GUI. Adjusting 10-059 only changes the fuser temperature when card stock is
selected. Some 200 gsm papers do not fuse correctly.
– Check that the customer is using tray 1 and tray 2 for alternative quality paper or
heavy weight paper.
Registration roll
area – Refer to IQS 3 Fusing.
• Check the following for wear and contamination:
– Stripper fingers. If possible remove the contamination. If the stripper fingers are
damaged or worn, install a new fuser stripper fingers, (32-55 ppm) PL 10.8 Item 4 or
Transfer corotron (65-87 ppm) PL 10.10 Item 4.
– Fuser rolls. If the fuser rolls are damaged or worn, install a new fuser module, (32-55
ppm) PL 10.8 Item 1 or (65-87 ppm) PL 10.10 Item 1.
NOTE: Do not change the fuser module, because of the appearance of wrinkles on
the pressure roll. This is normal for the pressure roll, caused by the conductive
Registration guide sleeve that stretches as the silicon rubber base of the roll expands. The pressure
rolls are more wrinkled due to the higher run temperatures on the 65-87 ppm
machines.
– Fuser web. If this is heavily contaminated, shows no sign of advancement, go to 10A

Fuser Web Motor RAP.
Detack corotron
Registration / developer bias

harness connection. Registration and halo guide bias contact.

IQ3, IQ4 3-16 WorkCentre 5687 Family
IQ5 Print Damage RAP Curl Measurement
Use this RAP when the prints have nicks, tears, creases, folds, curled edges or wrinkles. Make five singled sided prints. Refer to Figure 1. If the curl on the print exceeds 13mm. (0.5
inch), perform the following checks., go to IQ4 Fuser Module RAP.
Ensure IQ1 Image Quality Entry RAP is performed before starting this RAP. • Check the paper storage and wrapping.
• Turn the paper stack in the paper tray over.
Procedure • Use paper from a new ream.
Enter Diagnostics, GP 1. Enter dC606. Select the internal test pattern 14. Make prints to iden- • Go to IQ4 fuser Module RAP.
tify where the prints are damaged.
Check the paper path, Figure 2 for the following:

• Obstructions.
• Damaged guides and rolls, GP 7. Pay particular attention to the areas that align with the
damage on the prints. For example, fuser stripper fingers. Place the print on a flat surface. Measure the curl within 5 seconds.
• The edges of the paper path for protruding objects.
• Ensure that the paper feed does not skew the paper, go to the appropriate procedure:
– 08-103, 08-113 Tray 3 Misfeed RAP
– 08-104, 08-114 Tray 4 Misfeed RAP
– 08-115B, 08-117B Tray 5 Misfeed RAP
• Check that the paper strips from the xerographic module and enters the fuser nip cor-
rectly. If necessary, perform the following:
– If the paper does not correctly strip from the xerographic module, ensure that all the
Maximum allowable curl for any paper size in any direction: 13mm (0.5inch)
HT leads on the HVPS PWB are correctly connected, refer to REP 1.1.
– If the paper is contacting the upper fuser roll before entering the fuser roll nip, check
that the short paper path is correctly latched and the transfer/ detack corotron, (32-
38 ppm) PL 9.22 Item 8 or (45-87 ppm) PL 9.20 Item 2, is correctly positioned, ADJ
9.1 Corotron Cleaning. Figure 1 Curl height measurement
• Check that the fuser roll stripper fingers are clean.
• If the prints are creased or wrinkled after the fuser module, then install a new fuser mod-
ule, (32-55 ppm) PL 10.8 Item 1 or (65-87 ppm) PL 10.10 Item 1.
• Ensure that paper path sensor actuators move freely, GP 7.
• If the paper is corrugated after passing through the fuser module, install a new tri-roll shaft
assembly, PL 10.12 Item 8.
• If the paper is curled after passing through the fuser module, go to Curl Measurement.
• Check the inverter for damage or wear, GP 7.
• Check the duplex transport for damage or wear and the jam clearance latch is located
correctly.
• Check that the output device is not position near a air conditioning or ventilation output
ducts. Air blown across the output bins can cause poor stacking.
• To check the paper path without an output device, use the finisher bypass harness, PL
26.10 Item 7, to check the paper path through the inverter complete assembly, PL 10.11
Item 23.
If the paper path and the duplex path are good, check that the paper and other media used, is
of the correct weight and size, GP 20.

IQ6 Narrow Bands RAP
Use this RAP to determine the cause of narrow bands.
Procedure
Check the pitch of the bands. The bands have a regular pitch.
Y N
Bands that are irregular are caused by worn gears in the following areas. Examine the
gears, the shafts and the bearings, GP 7.
• Registration transport gears; PL 8.15 Item 17, PL 8.15 Item 18 and PL 8.15 Item 19.
• Registration transport drive pulley, (32-55 ppm) PL 4.17 Item 14 or (65-87 ppm) PL
Tray 1 4.12 Item 15.
• Main drive belts; (32-55 ppm) PL 4.17 Item 9 or (65-87 ppm) PL 4.12 Item 9 and PL
Tray 2 4.12 Item 18.
• Developer drive gear, (32-55 ppm) PL 4.17 Item 15 or (65-87 ppm) PL 4.12 Item 17.
• Fuser drive gear, (32-55 ppm) PL 4.17 Item 10 or (65-87 ppm) PL 4.12 Item 10.
• Developer assembly, (32-55 ppm) PL 9.17 or (65-87 ppm) PL 9.15.
• Short paper path gears, PL 10.25 Item 3 and PL 10.25 Item 5.
Tray 5 Tray 3
Tray 4 • Install new components as necessary.
The ROS makes the narrow bands that are only visible on half tones prints.
• Machine speed of 32-38 ppm, the pitch is 19 bands to 1cm (48 bands to 1 inch).
• Machine speed of 45-55 ppm, the pitch is 9.8 bands to 1cm (25 bands to 1 inch).
• Machine speed of 65-87 ppm, the pitch is 10 bands to 1 cm (25 bands to 1 inch).
To resolve banding caused by motion wobble of the ROS, install a new ROS, PL 6.10 Item 4.
Figure 2 Paper path

IQ5, IQ6 3-18 WorkCentre 5687 Family
IQ7 DADH, Document Glass and Scanner RAP • Check the position of the document pad, ADJ 5.6 DADH Document Pad.
• Check that the white AGC strips on the document glass and the CVT glass are at the front
Use this RAP to identify failures caused by the DADH, document glass and the scanner.
and underside of the glass.
Ensure IQ1 Image Quality Entry RAP is performed before starting this RAP. Scanner Checkout (32-55 ppm)
Procedure • Raise the DADH. Make a copy from the document glass. If the exposure lamp does not
Perform the following: illuminate, go to the 14D Exposure Lamp Failure RAP.
• DADH Checkout • Check the mirrors and exposure lamp for contamination, go to ADJ 14.1A Optics Clean-
• Document Glass Checkout ing Procedure (32-55 ppm).
• Scanner Checkout (32-55 ppm) Scanner Checkout (65-87 ppm)
• Scanner Checkout (65-87 ppm) Perform the following:
DADH Checkout • If the copy of the internal test is fragmented and displaced, check the following:
Perform the following: – The harness connections from the full width array to the scanner PWB.
• Clean the underside of the DADH area around the CVT roll, PL 5.25. – The harness connections from the scanner PWB to the image processing PWB.
• Clean the top surface of the CVT glass and the document glass, refer to ADJ 14.1A – If fragmented and displaced images appear in a regular pattern across process
Optics Cleaning Procedure (32-55 ppm) or ADJ 14.1B Optics Cleaning Procedure (65-87 direction, remove and re-seat all EPC memory PWBs.
ppm). – If necessary, go to 03-330, 03-462 Image Processing PWB to Scanner Faults RAP.
• If the documents are skewed. Check that the document input guides are correctly • Raise the DADH. Make a copy from the document glass. If the exposure lamp does not
adjusted. illuminate, go to the 14-703B to 14-706B, 712B, 714B Failure To Calibrate RAP (65-87
• Check that the DADH is seated correctly, perform the ADJ 5.2 DADH Height Adjustment. ppm) and perform the Exposure Lamp Check.
• Make copies from the DADH and the document glass. If the copies from the DADH are • Check the full width array and exposure lamp for contamination, go to ADJ 14.1B Optics
lighter or darker than those from the document glass, perform the following: Cleaning Procedure (65-87 ppm).
– Go to dC131 NVM Read / Write location 15-007 CVT scanning image gain. The
default value is 3. If the value is increased copies made from the DADH will be
darker. If the value is decreased, copies made from the DADH will be lighter.
• Make copies from the DADH. If the copies have a background problem, perform the fol-
lowing:
– Check the DADH height, Refer to ADJ 5.2 DADH Height Adjustment.
– Check the registration. Refer to dC604 Registration Setup.
– Copying thick documents can leave the DADH raised above the document glass.
Raise and lower the DADH five times. If the DADH is still raised, install new counter-
balance, PL 5.10 Item 2 and PL 5.10 Item 4.
• Make copies from the DADH. If the copies are stretched or smudged, perform the follow-
ing:
– Lower the height of the DADH by half a turn of the setting screws, refer to ADJ 5.2
DADH Height Adjustment. Make copies from the DADH after each adjustment. If the
fault persists, re-adjust the height of the DADH as necessary.
– If the fault persists after the height of the DADH has been adjusted, install a new
DADH baffle assembly, PL 5.30 Item 5. Re-adjust the height of the DADH to the
default setting, refer to ADJ 5.2 DADH Height Adjustment.
Document Glass Checkout
• Clean the top surface of the CVT glass and the document glass, refer to ADJ 14.1A
Optics Cleaning Procedure (32-55 ppm) or ADJ 14.1B Optics Cleaning Procedure (65-87
ppm).

A
IQ8 Skew RAP Make five prints from each tray and the bypass tray to identify the source of skew.
Use this RAP to determine the source of skew. • Check the feed rolls and guides for contamination.
• Check the feed rolls and transport rolls for wear. Install new parts as necessary.
Ensure IQ1 Image Quality Entry RAP is performed before starting this RAP. • Check that there is no variation in the size or weight of the sheets of paper in each tray.
• Check that the paper weight and type is within the specification. Refer to GP 20 Paper
Procedure and Media Size Specifications.
Enter dC606. Use the internal test pattern 16 and select 1 Sided. Make 5 prints. Check the • Check that the paper size guides are set correctly.
prints for skew, IQS 5 Skew. The prints are skewed. • Check the separator strips on the paper tray for wear. Refer to OF8 Multifeed RAP.
Y N
• Check that the buckle setting are set at default. Go to dC131a NVM tables and refer to the
Use the internal test pattern 16 and select 2 Sided. Make 5 prints. Check the prints for
chain 8 table and check that the buckle settings are set to default.
skew, IQS 5 Skew. The prints are skewed.
Y N • Check that the bypass tray width guides are set correctly.
Use a print of the internal test pattern 16 as a master and make 5 copies from the • Open the left hand door and check for wear on the ribs, Figure 2. If necessary install a
document glass. Check the copies for skew. The copies are skewed. new bypass tray and left hand door assembly, PL 7.30 Item 1.
Y N • Check that the interlock cover is not loose, PL 7.30 Item 23. If necessary bias the cover to
the right and tighten the two screws.
Use a print of the internal test pattern 16 as a master and make 5 copies fed • Check the paper paths for obstructions. Refer to IQ5 Print Damage RAP.
through the DADH. Check the copies for skew. The copies are skewed.
• Check the registration clutch. Refer to 08-150A, 08-151A Registration Jam RAP.
Y N
No skew is present. Re-define the image quality defect. Refer to IQ1
Image Quality Entry RAP.
Document path
The skew is originating in the DADH. Go to ADJ 5.7 DADH Skew Adjustment.
There is a skew problem originating in the scanner, (32-55 ppm) PL 14.20 and PL
14.25 or (65-87 ppm) PL 14.10, PL 14.15 and PL 14.16.
Complete a visual check of the following:
• (32-55 ppm) The mirrors are not loose and are held in the correct position by
the spring clips.
• (32-55 ppm) The scan carriage is not damaged and moves freely.
• (65-87 ppm) The scan carriage is parallel to edge of the document glass. If
necessary, perform ADJ 14.2B Scan Carriage Assembly (65-87 ppm).
• The scan cables are wrapped around their drive pulleys, refer to REP 14.10A
Scan Idler Pulleys (32-55 ppm) or REP 14.7B Scan Cables (65-87 ppm).
• If necessary, install a new scanner, (32-55 ppm) PL 14.20 Item 1 or (65-87
The skew occurs in the duplex paper path.

• Check the nip and drive rolls in the inverter assembly, (32-87 ppm) PL 10.12 and
(65-87 ppm) PL 10.14.
Document width guides
• Check the drive and idler rolls in the duplex transport, (32-55 ppm) PL 8.22 Item 7 or
(65-87 ppm) PL 8.20 Item 7.
• Install new components as necessary. CVT glass
Using the prints made from dC606, check the prints for distortion by measuring between the
lines produced. The lines are parallel to each other.
Y N
Install a new ROS, PL 6.10 Item 4. Figure 1 Document path through the DADH
A
IQ9 Unacceptable Received Facsimile Image Quality RAP
Use this RAP to identify the causes of poor reception.
Initial Actions
Verify the following:
• This problem occurs only when receiving transmissions.
• This problem occurs on all receiving transmissions.
• Check the Facsimile Options Settings. Enter dC131 and check the NVM location 20-254
Fax Country setting is correct, dC131b.
Procedure
The condition of the original transmission document is good.
Y N
Generate a new document from the original.
If possible, establish voice contact using the same telecommunication link as used to receive
the document. The line is free of interference sounds and the normal voice can be heard
clearly.
Y N
Go 20H Embedded Fax PWB Voltage Checkout.
Receive the document at a slower receive speed. Enter dC131 and set the NVM location 20-
289 Line 1 = 11 and location 20-290 Line 2 = 11. The image quality is acceptable.
Y N
The telecommunication links and harnesses are connected properly and there is
no visible damage.
Y N
Correct the connections. If necessary install new line cable and connectors.
Verify the operation of the machine and the communication link by transmitting between
machines over a known good link. All received documents have an acceptable image
Check for wear on the ribs quality.
Y N
Install a new Embedded Fax PWB, PL 20.10 Item 4.
Go 20H Embedded Fax PWB Voltage Checkout.
Figure 2 Left hand door Inform the remote user of the required changes to the settings.

WorkCentre 5687 Family 3-21 IQ8, IQ9
IQ10 Image Quality Improvement RAP • Image Adjustments.
• Image Quality.
Use this RAP if the customer is not satisfied with the image quality.
Save the image quality options to be used as the default setting.
The image quality can be altered by changing the image quality defaults. This will optimize the 2. Select More Image Quality.
image quality to the unique requirements of the customer.
NOTE: If the Text or the Halftone Photo option are selected then the Sharpness and Con-
A combination of changes may give the best result. It is recommended to change the image trast slider are greyed out. The Text option is the same as High Contrast 2. The Halftone
Photo is the same as Low Contrast 1.
quality options and then perform ADJ 9.5 Optimize the Dark and Light Grey Image. The alter-
native would be to change the image quality options. Change the sharpness and contrast levels as required.
Save the image quality options to be used as the default setting.
Initial Actions Select End Defaults and Exit Tools.
• Perform IQ3 Xerographics RAP before starting this procedure
3. Run different jobs to confirm that the changes made have not caused other image quality
• Make a copy of the customer document that shows the defect and keep as a reference. problems.
• Ensure that the customer image quality requirements are understood. 4. If the image quality still does not meet the requirements of the customer, go to ADJ 9.5
• Perform ADJ 9.2 Image Quality Adjustment Routine. If the image quality routine does not Optimize the Dark and Light Grey Image.
correct the image quality defect. Enter dC131 and reset location 09-321 and 09-322 to the 5. Record the new values in the machine log book.
default value and continue with the procedure. 6. Perform NVM Save and Restore to the resident diskette, GP 5.
Procedure
Make a copy of the customers document with different image quality setups until the image
quality has been improved. Use different combinations of the image quality options that are
available. Set the image quality setting, as the default.
Refer to the image adjustments options that follow.

• Normal. Standard setting for most originals.
• Text. Use for originals containing text or line art.
• Halftone Photo. Use for high quality lithographic images or continues tone photo with
text and / or graphics.
• Photo. Use for continuous tone photographs.
• Lighter / Darken. One to seven levels can be selected by using the slider.
• Background Suppression. Select Off or On (default).
• Sharpness. One to seven levels can be selected by using the slider
• Contrast. One to seven levels can be selected by using the slider
• Screen. This option is preset On with Normal, Text and Halftone Photo Original Type
options. Set to Special or Auto (default)
– Special Enhances continuous tone photographs or high quality frequency halftone
images. Use to create smoother, less grainy output, but risk of blotchy copy quality
defects.
– Auto. Eliminates the risk of blotches or small areas that have different texture or pat-
tern appearance than surrounding area. This may produce a grainier picture than if
Special is used.
1. Go to Tools. In Tools Mode select:

• Feature Defaults.
• Set Copy Defaults.

IQS 1 Solid Area Density
Documents
Test patterns: 82E2000 (A3 and 11X17) 82E2010 (A4) 82E2020 (8.5X11) and the solid area
density scale, 82E8230 (SIR 542.00) for reference.
Specification
Compare the copies of one of the above 82E series test patterns, Figure 1, made from the doc-
ument glass, with the solid area density scale, 82E8230 (SIR 542.00). The density of the 2.1;
2.3; and 2.5 areas must be as dark or darker than the 1.3 reference, but less than 1.5.
Compare a print of the internal test pattern 12, Figure 2, with the solid area density scale,
82E8230 (SIR 542.00). The density of the solid areas must be as dark or darker than the 1.3
reference, but less than 1.5.
Corrective action
If the solid area density specification is not met, then go to the IQ1 Image Quality Entry RAP.
Figure 2 Internal test pattern 12
SIR 542.00
82E2000
Figure 1 Test patterns

WorkCentre 5687 Family 3-23 IQS 1
IQS 2 Background
Documents
Test patterns: 82E2000 (A3 and 11X17) 82E2010 (A4) 82E2020 (8.5X11) and visual scale,
82P448 for reference.
Specification
Compare the copies of one of the above 82E series test patterns, Figure 1, made from the doc-
ument glass, with the visual scale, 82P448. The background of the copies must not be darker
than the reference area B.
Compare a print of the internal test pattern 1, Figure 2, with the visual scale, 82P448. The
background of the print must not be darker than the reference area B.
Corrective Action
If the background specification is not met, then go to the IQ1 Image Quality Entry RAP.
Figure 2 Internal test pattern 1
SIR 494.00
82P448
82E2000
Figure 1 Test pattern

IQS 2 3-24 WorkCentre 5687 Family
IQS 3 Fusing IQS 4 Resolution
Documents Documents
Test Patterns: 82E2000 (A3 and 11X17) 82E2010 (A4) 82E2020 (8.5X11). Test patterns: 82E2000 (A3 and 11X17) 82E2010 (A4) 82E2020 (8.5X11).
Procedure Specification
Make 5 copies of the test pattern, Figure 1. Check the fusing by folding one of the copies Make copies of a test pattern. from the document glass. Examine the targets of the second
through the center of a solid area. Use a finger to apply medium pressure along the fold to copy to determine the overall resolution of the copy. The lines identified by the letter H, Figure
crease the paper. Unfold the copy. Use a finger to lightly rub the area of the fold and adjacent 1, should be clearly reproduced at 100%
areas.
Corrective action
Specification If the resolution specification is not met, refer to IQ1 Image Quality entry RAP.
Any break should measure less than 1 mm (1/32 inch) across the line of a fold. Any area
rubbed with a cloth should not smudge or the image lift off the surface of the paper. When
checking the fusing on heavy weight paper (200 gsm), rub the image with a finger. Images
fused on the smooth side have a greater resistance to rubbing than images fused on the rough
side. Do not attempt to fold heavy weight paper, as this breaks the fibres.
Rub these area with a finger.
Fold the print across these solid areas


WorkCentre 5687 Family 3-25 IQS 3, IQS 4
IQS 5 Skew
Documents Measure from this datum line to the edge
Test patterns: 82E2000 (A3 and 11X17) 82E2010 (A4) 82E2020 (8.5X11). of the print.
Specification
Refer to Table 1, Skew measurement. Area A
Table 1 Skew measurement

Source of paper DADH Document glass Printer
All trays lead edge registration 3mm (1/8 inch) 1.3mm (1/16 inch) 1mm (1/32 inch)
Bypass tray 3mm (1/8 inch) 1.3mm (1/16 inch) 1mm (1/32 inch)
Duplex 3mm 1.3mm (1/16 inch) 1mm (1/32 inch)
Skew measurement
The amount of skew is determined by the difference, “A” from “B” Figure 1, measured from the
datum line to the lead edge of the print or copy. The distance between area “A” and area “B” is
250mm (10 inches). Use internal test prints 16 or 17 to check printer skew.
Corrective Action
Refer to IQ1 Image Quality Entry RAP.
Area B
Measure from this datum line to the

edge of the print.
Figure 1 Skew measurement

IQS 6 Copy / Print Defects Skips and smears
The printer should produce prints free of defects. Any defects not explicitly covered by this Skips and smears are image disturbances that are assessed using the ladder scale, A. Use
specification should be considered as a fault. one of the test patterns, 82E2000 (A3 and 11X17) 82E2010 (A4) 82E2020 (8.5X11). Refer to
Table 3 to assess image disturbances.
Show through
Table 3
No show through of the underside of the document handler should be visible when using Xerox
80gsm (20lb) or heavier paper as an input document. The check is made with the document Maximum number
handler closed and in normal copy / print mode. Some show through might occur using 60gsm Magnification ratio% disturbances Test area of document
(15lbs) paper as documents. All magnification None Ladder scale A. 3 line pairs
Oil on copies or prints

Paper wrinkle
No oil should be evident on any print when viewed normally. Oil should not be visible on any
Paper wrinkles which result in the loss of information are unacceptable at any level. In any
transparency when viewed using an overhead projector. It should be possible to mark fused
transparencies with a spirit based marker pen. mode, copy / prints containing wrinkles or creases which do not result in the loss of information
may occur less frequently than 1 in 500 consecutive copies / prints in that mode. This is appli-
cable to all base line papers; to simplex and duplex prints, provided the paper is stored inside
Dark spots the printer and that the printer is operated within the environmental specification.
Dark spots are toner deposits in the background area of a copy / print. The specification for the
number spots and the size of the allowable spot size shown in Table 1. The specification is for Hole Punch Performance
the total image area; document glass and CVT glass; and the whole of the imaged area on the
The hole punch unit makes a set of holes near the trail edge of single copies or prints. The
photoreceptor. To assess for dark spots use the internal test pattern number 1.
dimension between the holes are set by the hole punch. The position of the holes from the trail
Table 1 Dark spots edge is controlled by the software that uses timing information from the punch sensor. The
specification for the hole positions in the top to bottom direction is +/-2 mm, with A4 / 80 gsm
Maximum number of spots per photoreceptor (8.5x11, 75 gsm) simplex, from a single tray in a nominal environment. For all paper sizes,
circumference, 264 mm (10.4 ins) X width across process weights, trays and environments, the specification is +/-3 mm.
Spot diameter direction
0.4 mm. and larger (1/64 0
inch)
No more than 2 sheets with more than 3 spots per 25x25mm
square (per square inch)
White spots
White spots are areas visible on a half tone or solid area where the toner has failed to be
deposited. The specification for the number and size of allowable spots is shown in Table 2.
The specification is for the whole of the imaged area on the photoreceptor. To assess for white
spots use the internal test pattern 5.
Table 2 White spots

Maximum number of spots per photoreceptor
circumference, 264 mm (10.4 ins) X width across
Spot diameter process direction
0.4mm. and larger (1/64 inch) 0
No more than 2 spots in any 25x25mm area (1 square inch)

IQS 7 Registration
Area C
Documents Top edge
Test patterns: 82E2010 (A4), 82E2020 (8.5 X 11)
Specifications
Refer to Table 1.
Area A
Table 1 Registration measurement
Printer
Source of paper DADH Document glass reference only
All trays, bypass tray and 2.3 mm (3/32 inch) 1.6 mm (1/16 inch) 1.6 mm (1/16 inch)
duplex lead edge registration
All trays, bypass tray and 3 mm (1/8 inch) 2.1 mm (3/32 inch) 1.6 mm (1/16 inch)
duplex top edge registration
Registration measurement
Use the areas A and B on the test pattern, Figure 1, to measure the displacement of the lead
edge on the image. Use the area C, Figure 1, to measure the top edge displacement. The dis-
placement measured at A and B should be equal.
NOTE: If a difference between measurements at A and B of a DADH copy are greater than 3
mm, refer to IQS 5 Skew.
NOTE: If a difference between measurements at A and B of a document glass copy are

greater than 1.3 mm, refer to IQS 5 Skew.
Corrective Action
Refer to ADJ 3.1 Registration Setup.
Area B
Figure 1 Registration measurement

IQS 8 Magnification NOTE: There are no across process direction adjustments.
Documents
Use the internal test pattern generated in dC604 Registration Setup.
Specifications
Refer to Table 1.
Table 1
Source of image In process direction Across process direction
Printer (In ambient conditions equal to and less than 0.4% equal to and less than 0.4%
using 80gsm/20lb A4/letter
LEF)
Printer (In hot/wet or cool/dry equal to and less than 0.5% equal to and less than 0.5%
conditions using other papers)
Document glass less than + 0.7% to -0.7% less than + 0.7% to -0.7%
DADH less than + 1% to -0.5% less than + 0.7% to -0.7%
Magnification measurement
Make copies of the registration test pattern from the document glass and through the DADH.
Fold the printed images across Zone A to Zone C and from Zone B to Zone D. Lay the folded
printed images over the unfolded test pattern. Compare the dimensions, Figure 1.
Corrective action
Refer to ADJ 3.2 Magnification Adjustment.
Figure 1 Magnification check

4 Repairs/Adjustments
REPs 1 - Standby Power REP 5.16 Document Width Sensor ................................................................................. 4-76
REP 1.1 Power and Control Assembly ........................................................................... 4-7 REP 5.17 Input Tray Static Eliminator............................................................................. 4-77
REP 1.2 Wiring Harness Repairs.................................................................................... 4-11 REP 5.18 Exit Roll Idler................................................................................................... 4-78
REP 1.3 Molex SL Connectors ....................................................................................... 4-12 REP 5.19 DADH Removal............................................................................................... 4-79
REP 1.4 Male Hirose DF1B Connectors ......................................................................... 4-14 REP 5.20 Mylar Guide Strip ............................................................................................ 4-80
REP 1.5 AMP EI Connectors .......................................................................................... 4-16
REP 1.6 Hirose DF11 Connectors .................................................................................. 4-19
REPs 6 - ROS
REP 1.7 AMP CT Connectors......................................................................................... 4-19 REP 6.1 ROS .................................................................................................................. 4-81
REP 1.8 Door Interlock Switch........................................................................................ 4-21 REPs 7 - Paper Supply
REP 1.9 LVPS and Base Module.................................................................................... 4-22 REP 7.1 Tray 1 and Tray 2 Removal .............................................................................. 4-83
REP 1.10 HVPS .............................................................................................................. 4-23 REP 7.2 Tray 3 and Tray 4 Removal .............................................................................. 4-83
REP 1.11 Molex Mini-Fit Junior Connectors ................................................................... 4-25 REP 7.3 Tray 3 and Tray 4 Elevator Motor ..................................................................... 4-85
REPs 2 - User Interface REP 7.4 Tray 3 and Tray 4 Elevator Cables ................................................................... 4-86
REP 7.5 Bypass Tray and Left Hand Door Assembly ..................................................... 4-88
REP 2.1 User Interface Assembly................................................................................... 4-27
REP 2.2 User Interface Touch Screen............................................................................ 4-28 REP 7.6 Tray 1 and Tray 2 Paper Guides....................................................................... 4-89
REP 7.7 Tray 3 and Tray 4 Stack Height Sensor............................................................ 4-90
REP 2.3 User Interface PWB .......................................................................................... 4-29
REP 7.8 Tray 3 and Tray 4 Stack Limiter........................................................................ 4-91
REPs 3 - Machine Run Control REP 7.9 Tray 3 and Tray 4 Home Switch ....................................................................... 4-92
REP 3.1 IOT PWB........................................................................................................... 4-31 REP 7.10 HCF Control PWB........................................................................................... 4-93
REP 3.2 Image Processing Module PWB’s .................................................................... 4-32 REP 7.11 Tray 3 and Tray 4 Elevator Damper and Gears.............................................. 4-94
REP 3.3 Image Processing PWB Software Module........................................................ 4-35 REP 7.12 Tray 1 and Tray 2 Paper Size Cams............................................................... 4-96
REP 7.13 Tray 5 Empty Sensor ...................................................................................... 4-97
REPs 4 - Main Drives REP 7.14 Tray 5 Stack Height Sensor ............................................................................ 4-99
REP 4.1A Main Drive Module (32-55 ppm)..................................................................... 4-37 REP 7.15 Tray 5 Down Sensor ....................................................................................... 4-100
REP 4.1B Main Drive Module (65-87 ppm)..................................................................... 4-42 REP 7.16 Tray 5 Elevator Motor Assembly..................................................................... 4-100
REP 4.2A Main Drive PWB (32-55 ppm) ........................................................................ 4-46 REP 7.17 Tray 5 Upper Limit Switch............................................................................... 4-102
REP 4.2B Main Drive PWB (65-87 ppm) ........................................................................ 4-47 REP 7.18 Tray 5 Down Limit Switch ............................................................................... 4-103
REP 4.3A Main Drive Belt, Drive Gears and Idlers (32-55 ppm) .................................... 4-49 REP 7.19 Un-docking and Docking Tray 5...................................................................... 4-104
REP 4.3B Main Drive Belts, Drive Gears and Idlers (65-87 ppm)................................... 4-51 REP 7.20 Tray 1 and Tray 2 Lift Gear Assembly ............................................................ 4-106
REP 4.4 Photoreceptor Drive Gear................................................................................. 4-53
REPs 8 - Paper Transport
REPs 5 - DADH REP 8.1 Tray 1 and Tray 2 Paper Feed Assembly ......................................................... 4-107
REP 5.1 Top Cover Assembly ........................................................................................ 4-55 REP 8.2 Tray 3 Paper Feed Assembly ........................................................................... 4-108
REP 5.2 Top Access Cover Assembly............................................................................ 4-56 REP 8.3 Tray 4 Paper Feed Assembly ........................................................................... 4-109
REP 5.3 Feed Assembly ................................................................................................. 4-57 REP 8.4 Registration Transport ...................................................................................... 4-111
REP 5.4 Input Tray Assembly ......................................................................................... 4-58 REP 8.5 Registration Clutch............................................................................................ 4-114
REP 5.5 Baffle Assembly ................................................................................................ 4-59 REP 8.6 Registration Sensor and Wait Sensor (35-55ppm) ........................................... 4-115
REP 5.6 Takeaway Roll Assembly.................................................................................. 4-62 REP 8.7 Duplex Transport .............................................................................................. 4-116
REP 5.7 Duplex Solenoid................................................................................................ 4-63 REP 8.8 Duplex Motor and Drive Belts ........................................................................... 4-117
REP 5.8 Takeaway and CVT Sensor.............................................................................. 4-65 REP 8.9 Bypass Tray Feed Solenoid.............................................................................. 4-117
REP 5.9 Length Detect Sensors ..................................................................................... 4-66 REP 8.10 Tray 3 and Tray 4 Transport Motor ................................................................. 4-118
REP 5.10 Registration Sensor ........................................................................................ 4-67 REP 8.11 Tray 3 and Tray 4 Transport Drive Gear......................................................... 4-119
REP 5.11 Exit Sensor ..................................................................................................... 4-68 REP 8.12 Tray 1 and Tray 2 Transport Drive Belt........................................................... 4-121
REP 5.12 DADH Counterbalance ................................................................................... 4-70 REP 8.13 Tray 3 Transport Assembly............................................................................. 4-121
REP 5.13 Exit Roll Assembly .......................................................................................... 4-71 REP 8.14 Tray 3 Feed Sensor Actuator.......................................................................... 4-122
REP 5.14 Feed Roll Assembly........................................................................................ 4-72 REP 8.15 Registration Sensor (65-87 ppm).................................................................... 4-123
REP 5.15 Duplex Gate, CVT Roll and CVT Motor, Drive Belt ........................................ 4-74 REP 8.16 Tray 1 and Tray 2 Transport Rolls and Bearings ............................................ 4-126
August 2007 Repairs/Adjustments

REP 8.17 Wait Sensor (65-87ppm)................................................................................. 4-127 REP 10.17 IOT Exit Sensor............................................................................................. 4-201
REP 8.18 Tray 1 and Tray 2 Transport Roll Drives Motor .............................................. 4-129 REP 10.18 Inverter Output Guide Assembly................................................................... 4-203
REP 8.19 Bypass Tray Feed Head ................................................................................. 4-130 REP 10.19 Tri-Roll Nip Split Solenoid ............................................................................. 4-205
REP 8.20 Bypass Tray Drive Gear ................................................................................. 4-133 REP 10.20 Inverter Sensor ............................................................................................. 4-206
REP 8.21 Bypass Tray Feed Roll ................................................................................... 4-134
REP 8.22 Bypass Tray Retard Pad................................................................................. 4-135 REPs 11-110 - 2K LCSS
REP 8.23 Bypass Tray Empty Sensor ............................................................................ 4-136 REP 11.1-110 2K LCSS Covers...................................................................................... 4-207
REP 8.24 Tray 1 or Tray 2 Feed Sensor......................................................................... 4-136 REP 11.2-110 Input Drive Belt and Paper Entry Transport Motor................................... 4-208
REP 8.25 Tray 5 Feed Sensor ........................................................................................ 4-139 REP 11.3-110 Intermediate Paper Drive Belt.................................................................. 4-209
REP 8.26 Drive Roll Assembly........................................................................................ 4-141 REP 11.4-110 Paper Output Drive Belt and Paper Transport Exit Motor........................ 4-209
REP 8.27 Registration Transport Drive Belt.................................................................... 4-142 REP 11.5-110 Bin 1 Drive Belts ...................................................................................... 4-210
REP 8.28 Tray 3 Feed Sensor ........................................................................................ 4-143 REP 11.6-110 Tamper Assembly.................................................................................... 4-213
REP 8.29 Tray 3 Takeaway Roll Assembly .................................................................... 4-143 REP 11.7-110 Hole Punch Unit, Motor and Sensors ...................................................... 4-214
REP 8.30 Tray 3 Transport Roll Assembly ..................................................................... 4-146 REP 11.8-110 Stapler Traverse Assembly...................................................................... 4-216
REP 8.31 Tray 3 and Tray 4 Transport Roll.................................................................... 4-148 REP 11.9-110 Staple Head Unit...................................................................................... 4-217
REP 8.32 Duplex Sensor ................................................................................................ 4-150 REP 11.10-110 Ejector Assembly Sensors..................................................................... 4-218
REP 8.33 Tray 5 Transport Drive Belt............................................................................. 4-151 REP 11.11-110 Bin 1 Level Sensors............................................................................... 4-220
REP 8.34 Tray 5 Feed Rolls ........................................................................................... 4-152 REP 11.12-110 Paddle Wheel Shaft Assembly .............................................................. 4-221
REP 8.35 Tray 1 and Tray 2 Feed Rolls ......................................................................... 4-154 REP 11.13-110 2K LCSS Un-Docking ............................................................................ 4-224
REP 8.36 Tray 5 Feed Motor .......................................................................................... 4-154 REP 11.14-110 2K LCSS PWB....................................................................................... 4-225
REP 8.37 Tray 5 Transport motor ................................................................................... 4-155 REP 11.15-110 Entry Guide Cover ................................................................................. 4-225
REP 8.38 Tray 5 Takeaway Roller.................................................................................. 4-156 REP 11.16-110 Docking Latch Assembly ....................................................................... 4-227
REP 11.17-110 Ejector Belt ............................................................................................ 4-228
REPs 9 - Xerographics
REP 9.1 Waste Toner Bottle Assembly .......................................................................... 4-159 REPs 11-120 - 1K LCSS
REP 9.2 Developer Assembly......................................................................................... 4-160 REP 11.1-120 1K LCSS Covers...................................................................................... 4-229
REP 9.3 Ozone Fan ........................................................................................................ 4-161 REP 11.2-120 Input Drive Belt and Transport Motor 1.................................................... 4-230
REP 9.4 Waste Toner Full Sensor .................................................................................. 4-162 REP 11.3-120 1K LCSS Stability Foot ............................................................................ 4-231
REP 9.5 Toner Dispense Module.................................................................................... 4-163 REP 11.4-120 Paper Output Drive Belt and Transport Motor 2 ...................................... 4-232
REP 9.6 Xerographic Module Latch................................................................................ 4-164 REP 11.5-120 Bin 1 Drive Belts ...................................................................................... 4-233
REP 9.7 Developer Paddle ............................................................................................. 4-166 REP 11.6-120 Tamper Assembly.................................................................................... 4-235
REP 9.8 Transfer / Detack Harness................................................................................ 4-167 REP 11.7-120 Stapler Assembly and SH1 Paper Sensor............................................... 4-236
REP 9.9 Erase Lamp ...................................................................................................... 4-167 REP 11.8-120 Ejector Assembly and Sensors................................................................ 4-238
REP 9.10 Auger Damper ................................................................................................ 4-169 REP 11.9-120 Bin 1 Upper Level Sensor........................................................................ 4-239
REP 11.10-120 Paddle Wheel Shaft Assembly .............................................................. 4-240
REPs 10 - Print Transport and Fusing REP 11.11-120 1K LCSS Removal................................................................................. 4-243
REP 10.1 Short Paper Path Assembly............................................................................ 4-173 REP 11.12-120 1K LCSS PWB....................................................................................... 4-244
REP 10.2 Inverter Assembly ........................................................................................... 4-175 REP 11.13-120 Entry Guide Cover ................................................................................. 4-245
REP 10.3 Inverter Motor ................................................................................................. 4-178 REP 11.14-120 Docking Latch Assembly and Docking Interlock Switch ........................ 4-247
REP 10.4 Inverter Path Solenoid .................................................................................... 4-178 REP 11.15-120 Ejector Belt ............................................................................................ 4-248
REP 10.5 Inverter Nip Solenoid ...................................................................................... 4-179
REP 10.6 Nip Roll Guide................................................................................................. 4-180 REPs 11-130 - HCSS
REP 10.7 Upper Baffle Assembly ................................................................................... 4-182 REP 11.1-130 HCSS Covers .......................................................................................... 4-249
REP 10.8 Nip Split Shaft Assembly ................................................................................ 4-183 REP 11.2-130 Compiler Carriage Assembly ................................................................... 4-250
REP 10.9 Shaft Actuator ................................................................................................. 4-185 REP 11.3-130 Staple Head Unit 1 Assembly and SH1 Paper Sensor ............................ 4-256
REP 10.10 Fuser Latch................................................................................................... 4-186 REP 11.4-130 Carriage PWB.......................................................................................... 4-259
REP 10.11 Inverter Gate................................................................................................. 4-188 REP 11.5-130 Bin 1 or Bin 2 Assembly........................................................................... 4-261
REP 10.12 Tri-Roll Shaft Assembly ................................................................................ 4-190 REP 11.6-130 Compiler Carriage Elevator Motor, Bracket and Bearing......................... 4-263
REP 10.13 Fuser Web Motor Assembly ......................................................................... 4-193 REP 11.7-130 Compiler Carriage Elevator Belts ............................................................ 4-265
REP 10.14 Exit Shaft Assembly...................................................................................... 4-195 REP 11.8-130 Elevator Belt Tensioner Springs .............................................................. 4-270
REP 10.15 Intermediate Drive Belt ................................................................................. 4-196 REP 11.9-130 HCSS Castors ......................................................................................... 4-271
REP 10.16 Fuser Exit Switch .......................................................................................... 4-199 REP 11.10-130 Hole Punch Motor and Coupling............................................................ 4-272
Repairs/Adjustments August 2007

REP 11.11-130 Upper Paper Guide................................................................................ 4-273 REP 11.20-170 BM Backstop Motor Assembly............................................................... 4-353
REP 11.12-130 Diverter Gate and Solenoid ................................................................... 4-274 REP 11.21-170 BM Backstop Assembly ......................................................................... 4-354
REP 11.13-130 Mylar Guide Assembly........................................................................... 4-275 REP 11.22-170 BM Entry Roll......................................................................................... 4-357
REP 11.14-130 Vertical Transport Belts and Pre-compile Pulleys ................................. 4-282 REP 11.23-170 BM Entry Sensor.................................................................................... 4-358
REP 11.15-130 Vertical Transport Nip Rollers................................................................ 4-285 REP 11.24-170 BM Crease Roll Gate Motor................................................................... 4-360
REP 11.16-130 Chad Full Bin Sensor, Actuator and Spring........................................... 4-285 REP 11.25-170 BM Compiler Motor and Damper ........................................................... 4-360
REP 11.17-130 Transport Motor 1A, Motor Damper and Drive Belt ............................... 4-287 REP 11.26-170 Back Stop Drive Assembly .................................................................... 4-361
REP 11.18-130 Transport Motor 1B, Motor Damper and Drive Belt ............................... 4-288 REP 11.27-170 BM Staple Heads................................................................................... 4-363
REP 11.19-130 HCSS Un-Docking................................................................................. 4-289 REP 11.28-170 BM Stapler Bracket Assembly ............................................................... 4-364
REP 11.20-130 CC Ejector Motor Assembly and Ejector Home Sensor ........................ 4-290 REP 11.29-170 BM Conveyor Belts ................................................................................ 4-369
REP 11.21-130 CC Paddle Roll Motor Assembly and Paddle Roll Home Sensor.......... 4-291 REP 11.30-170 BM Tamper Assembly and Tamper 1 Motor.......................................... 4-371
REP 11.22-130 CC Top Baffle Assembly ....................................................................... 4-292 REP 11.31-170 CC Ejector Motor Assembly and Ejector Home Sensor ........................ 4-373
REP 11.23-130 Compiler Sensor.................................................................................... 4-294 REP 11.32-170 CC Paddle Roll Motor Assembly and Paddle Roll Home Sensor .......... 4-374
REP 11.24-130 CC Entrance Baffle and Springs............................................................ 4-295 REP 11.33-170 CC Top Baffle Assembly........................................................................ 4-375
REP 11.25-130 Elevator belt drive pulleys...................................................................... 4-296 REP 11.34-170 Compiler Sensor .................................................................................... 4-377
REP 11.26-130 CC Stapling Unit Traverse Motor........................................................... 4-297 REP 11.35-170 CC Entrance Baffle and Springs............................................................ 4-379
REP 11.27-130 Transport Motor 2 and Motor Damper ................................................... 4-298 REP 11.36-170 Crease Blade Assembly ........................................................................ 4-380
REP 11.28-130 CC Eject Roll Motor ............................................................................... 4-299 REP 11.37-170 CC Stapling Unit Traverse Motor........................................................... 4-383
REP 11.29-130 CC Kicker Assembly.............................................................................. 4-300 REP 11.38-170 Transport Motor 2 and Motor Damper ................................................... 4-384
REP 11.30-130 CC Tray Hold Solenoid Assembly ......................................................... 4-302 REP 11.39-170 CC Eject Roll Motor ............................................................................... 4-385
REP 11.31-130 CC Stapler Mount and Traverse Shaft Assembly .................................. 4-303 REP 11.40-170 CC Kicker Assembly .............................................................................. 4-386
REP 11.32-130 CC Transport Shaft Assembly ............................................................... 4-305 REP 11.41-170 CC Tray Hold Solenoid Assembly ......................................................... 4-389
REP 11.33-130 Docking Latch Components .................................................................. 4-307 REP 11.42-170 CC Stapler Mount and Traverse Shaft Assembly .................................. 4-390
REP 11.34-130 Compiler Carriage Belt Grips................................................................. 4-310 REP 11.43-170 CC Transport Shaft Assembly ............................................................... 4-392
REP 11.35-130 Bin 1 or Bin 2 Offset Motor and Offset Sensor ...................................... 4-311 REP 11.44-170 Docking Latch Components................................................................... 4-394
REP 11.36-130 Bin 1 or Bin 2 Elevator Motor and Bearing ............................................ 4-312 REP 11.45-170 Compiler Carriage Belt Grips................................................................. 4-397
REP 11.37-130 Entry Sensor and Punch Position Sensor ............................................. 4-313 REP 11.46-170 Bin 1 Offset Motor and Offset Sensor.................................................... 4-398
REP 11.38-130 2nd to Top Exit Sensor .......................................................................... 4-314 REP 11.47-170 Bin 1 Elevator Motor and Bearing.......................................................... 4-399
REP 11.39-130 CC Shutter............................................................................................. 4-315 REP 11.48-170 Entry Sensor and Punch Position Sensor.............................................. 4-400
REP 11.40-130 CC Nip Shaft Components .................................................................... 4-316 REP 11.49-170 2nd to Top Exit Sensor .......................................................................... 4-401
REP 11.41-130 CC Eject Housing Assembly.................................................................. 4-318 REP 11.50-170 BM Eject Sensor .................................................................................... 4-402
REP 11.51-170 BM Support Leg and Spring .................................................................. 4-402
REPs 11-170 - HCSS BM REP 11.52-170 BM Crease Rolls, Gears, Clutch and Bearings...................................... 4-406
REP 11.1-170 HCSS BM Covers.................................................................................... 4-321 REP 11.53-170 CC Shutter and Springs......................................................................... 4-411
REP 11.2-170 Compiler Carriage Assembly................................................................... 4-323 REP 11.54-170 CC Nip Shaft Components .................................................................... 4-412
REP 11.3-170 Staple Head Unit 1 Assembly and SH1 Paper Sensor............................ 4-327 REP 11.55-170 BM Pre-compile Pulley and Tyres ......................................................... 4-414
REP 11.4-170 Carriage PWB.......................................................................................... 4-330 REP 11.56-170 BM Right Hand Cover............................................................................ 4-416
REP 11.5-170 Bin 1 Assembly........................................................................................ 4-332 REP 11.57-170 CC Eject Housing Assembly.................................................................. 4-418
REP 11.6-170 HCSS BM Castors................................................................................... 4-333 REP 11.58-170 BM Crease Nip Springs ......................................................................... 4-420
REP 11.7-170 Hole Punch Motor and Coupling.............................................................. 4-335 REP 11.59-170 Crease Roll Gate Assembly................................................................... 4-423
REP 11.8-170 Upper Paper Guide.................................................................................. 4-335 REP 11.60-170 BM Paper Guide Assembly.................................................................... 4-426
REP 11.9-170 HCSS BM Upper Diverter Gate and Solenoid ......................................... 4-336 REP 11.61-170 BM Module............................................................................................. 4-429
REP 11.10-170 Chad Bin Level Sensor, Actuator and Spring ........................................ 4-338 REP 11.62-170 BM Slide Assembly................................................................................ 4-434
REP 11.11-170 Transport Motor 1A, Motor Damper and Drive Belt ............................... 4-340
REP 11.12-170 Transport Motor 1B Motor Damper and Drive Belt ................................ 4-341 REPs 11-171 - HVF
REP 11.13-170 HCSS BM Un-Docking .......................................................................... 4-342 REP 11.1-171 HVF Covers ............................................................................................. 4-437
REP 11.14-170 BM Lower Diverter Solenoid.................................................................. 4-343 REP 11.2-171 HVF Stapler Assembly............................................................................. 4-440
REP 11.15-170 BM Lower Diverter Gate ........................................................................ 4-345 REP 11.3-171 Top Tray .................................................................................................. 4-442
REP 11.16-170 BM Flapper and Flapper Roll Motor ...................................................... 4-346 REP 11.4-171 Bin 1 Removal ......................................................................................... 4-443
REP 11.17-170 BM PWB ................................................................................................ 4-348 REP 11.5-171 Right Side-Cover Removal ...................................................................... 4-444
REP 11.18-170 BM Crease Blade Motor ........................................................................ 4-349 REP 11.6-171 HVF Ejector Assembly Removal.............................................................. 4-445
REP 11.19-170 BM Crease Roll Motor ........................................................................... 4-352 REP 11.7-171 Pressing Plate Fingers............................................................................. 4-447

REP 11.8-171 Front and Rear Support Fingers.............................................................. 4-447 REP 11.60-171 BM Paper Guide Assembly.................................................................... 4-523
REP 11.9-171 HVF Offset Motor Assembly .................................................................... 4-449 REP 11.61-171 BM Module............................................................................................. 4-526
REP 11.10-171 Stacker Idler Rolls ................................................................................. 4-450 REP 11.62-171 BM Slide Assembly................................................................................ 4-531
REP 11.11-171 Front Tamper Drive Assembly............................................................... 4-451 REP 11.63-171 Entry Feed Motor ................................................................................... 4-534
REP 11.12-171 Stacker Motor Gearbox Assembly......................................................... 4-451 REP 11.64-171 Bypass Feed Motor................................................................................ 4-534
REP 11.13-171 HVF / HVF BM Un-Docking ................................................................... 4-452 REP 11.65-171 Buffer Feed Motor.................................................................................. 4-535
REP 11.14-171 HVF Top Jam Clearance Guide Assembly ............................................ 4-453 REP 11.66-171 Exit Feed Motor ..................................................................................... 4-535
REP 11.15-171 HVF Rear Tamper Assembly................................................................. 4-455 REP 11.67-171 Tri Folder Covers ................................................................................... 4-536
REP 11.16-171 BM Flapper ............................................................................................ 4-456 REP 11.68-171 Tri Folder Drive Install Kit ...................................................................... 4-537
REP 11.17-171 BM PWB ................................................................................................ 4-457 REP 11.69-171 Crease Roll Drive Assembly .................................................................. 4-537
REP 11.18-171 BM Crease Blade Motor ........................................................................ 4-459 REP 11.70-171 Tri Folder Feed Roller and Drive Belt .................................................... 4-538
REP 11.19-171 BM Crease Roll Motor ........................................................................... 4-462 REP 11.71-171 TF Assist Gate Solenoid ........................................................................ 4-539
REP 11.20-171 BM Backstop Motor Assembly............................................................... 4-463 REP 11.72-171 Crease Roll Springs............................................................................... 4-540
REP 11.21-171 BM Backstop Assembly......................................................................... 4-464 REP 11.73-171 TF Top Cover and Idler Assemblies ...................................................... 4-540
REP 11.22-171 BM Entry Roll......................................................................................... 4-466 REP 11.74-171 TF Roller Assembly and Diverter Solenoid............................................ 4-542
REP 11.23-171 BM Entry Sensor ................................................................................... 4-468 REP 11.75-171 Bin 1 Limit Switches............................................................................... 4-543
REP 11.24-171 BM Crease Roll Gate Motor .................................................................. 4-470 REP 11.76-171 Bin 1 Stack Height Sensor..................................................................... 4-544
REP 11.25-171 BM Compiler Motor and BM Flapper Motor........................................... 4-470 REP 11.77-171 TF Door Interlock Switches and Sensor ................................................ 4-545
REP 11.26-171 Back Stop Drive Assembly .................................................................... 4-471 REP 11.78-171 TF Entry and Assist Gate Sensors ........................................................ 4-545
REP 11.27-171 BM Staple Heads................................................................................... 4-473 REP 11.79-171 TF Exit Sensor ....................................................................................... 4-546
REP 11.28-171 BM Stapler Bracket Assembly ............................................................... 4-475 REP 11.80-171 Tri Folder PWB ...................................................................................... 4-546
REP 11.29-171 BM Conveyor Belts................................................................................ 4-479 REP 11.81-171 TF Main and Bin 2 Tray Harnesses ....................................................... 4-547
REP 11.30-171 BM Tamper Assembly and Tamper 1 Motor.......................................... 4-481 REP 11.82-171 PPI Undocking ....................................................................................... 4-548
REP 11.31-171 HVF Buffer Guide Assembly.................................................................. 4-483 REP 11.83-171 PPI Front and Rear Covers ................................................................... 4-548
REP 11.32-171 HVF Input Jam Clearance Guide........................................................... 4-484 REP 11.84-171 PP Inserter Motor................................................................................... 4-549
REP 11.33-171 Buffer Pocket Jam Clearance Guide Assembly..................................... 4-485 REP 11.85-171 PP Inserter PWB.................................................................................... 4-549
REP 11.34-171 PPI Jam Clearance Guide Assembly .................................................... 4-486 REP 11.86-171 PP Inserter Clutch.................................................................................. 4-550
REP 11.35-171 Diverter Exit Gate .................................................................................. 4-487 REP 11.87-171 PPI Top Cover Interlock Switch ............................................................. 4-551
REP 11.36-171 Crease Blade Assembly ........................................................................ 4-488 REP 11.88-171 PPI Top Left Door Interlock Switch........................................................ 4-551
REP 11.37-171 Stacker Driving Shaft Bearings.............................................................. 4-490 REP 11.89-171 Main Tray and Paper Length Sensors ................................................... 4-552
REP 11.38-171 HVF Stacker Driving Belts ..................................................................... 4-492 REP 11.90-171 Bottom Tray and Paper Sensors ........................................................... 4-553
REP 11.39-171 HVF BM Diverter Gate........................................................................... 4-493 REP 11.91-171 PPI Top Cover and IDG Pickup Sensor................................................. 4-554
REP 11.40-171 HVF Input Roll ....................................................................................... 4-494 REP 11.92-171 PPI Top Left Door and Acceleration Sensor.......................................... 4-554
REP 11.41-171 HVF PPI Guide Roll............................................................................... 4-496 REP 11.93-171 Pickup and Paper Path Sensors............................................................ 4-555
REP 11.42-171 HVF Buffer Pocket Roll.......................................................................... 4-497 REP 11.94-171 PPI Tray Down Sensor .......................................................................... 4-556
REP 11.43-171 HVF Booklet Entrance Roll.................................................................... 4-498 REP 11.95-171 PPI Pickup and Reverse Roller Assemblies .......................................... 4-556
REP 11.44-171 HVF Buffer Lower Roll........................................................................... 4-499 REP 11.96-171 HVF Fixed and Adjustable Casters........................................................ 4-557
REP 11.45-171 HVF Buffer Upper Roll........................................................................... 4-500 REP 11.97-171 HVF PTU PWB Assembly...................................................................... 4-559
REP 11.46-171 HVF Stacker Exit Feed Roll................................................................... 4-501 REP 11.98-171 PPI Idle Roller Assembly ....................................................................... 4-559
REP 11.47-171 HVF Top Exit Feed Roll......................................................................... 4-502
REP 11.48-171 Compiler Paddle Motor Assembly ......................................................... 4-504 REPs 12 - OCT
REP 11.49-171 Compiler Paddle Module ....................................................................... 4-504 REP 12.1 OCT Fingers Install ......................................................................................... 4-561
REP 11.50-171 BM Eject Sensor.................................................................................... 4-506 REPs 14A - Scanner (32-55 ppm)
REP 11.51-171 Compiler Paper Pusher Motor Assembly .............................................. 4-506 REP 14.1A Scanner (32-55 ppm).................................................................................... 4-563
REP 11.52-171 BM Crease Rolls, Gears, Clutch and Bearings ..................................... 4-507 REP 14.2A Exposure Lamp Inverter and Fuse (32-55 ppm)........................................... 4-565
REP 11.53-171 Compiler Paper Pusher ......................................................................... 4-512 REP 14.3A Document Size Sensors (32-55 ppm) .......................................................... 4-566
REP 11.54-171 Pusher Upper and Lower Sensors ........................................................ 4-513 REP 14.4A DADH Closed Switch (32-55 ppm) ............................................................... 4-566
REP 11.55-171 HVF PSU Assembly .............................................................................. 4-513 REP 14.5A Scanner PWB (32-55 ppm) .......................................................................... 4-567
REP 11.56-171 BM Right Hand Cover............................................................................ 4-514 REP 14.6A CVT Glass, Document Glass and CVT Ramp (32-55 ppm) ......................... 4-568
REP 11.57-171 HVF Main PWBA ................................................................................... 4-516 REP 14.7A Scan Carriage Home Sensor (32-55 ppm) ................................................... 4-569
REP 11.58-171 BM Crease Nip Springs ......................................................................... 4-517 REP 14.8A Input Module Angle Sensor (32-55 ppm)...................................................... 4-570
REP 11.59-171 Crease Roll Gate Assembly .................................................................. 4-520

REP 14.9A Exposure Lamp (32-55 ppm)........................................................................ 4-571 ADJs 9 - Xerographics
REP 14.10A Scan Idler Pulleys (32-55 ppm) .................................................................. 4-572 ADJ 9.1 Corotron Cleaning ............................................................................................. 4-635
REP 14.11A Scan Motor (32-55 ppm) ............................................................................ 4-573 ADJ 9.2 Image Quality Adjustment Routine .................................................................... 4-636
REP 14.12A Scan Cables (32-55 ppm) .......................................................................... 4-574 ADJ 9.3 Developer Magnetic Seal Brush Adjustment ..................................................... 4-637
REP 14.13A Scanner Drive Belt (32-55 ppm)................................................................. 4-578 ADJ 9.4 Xerographics Cleaning ...................................................................................... 4-641
ADJ 9.5 Optimize Dark and Light Grey Image ................................................................ 4-642
REPs 14B - Scanner (65-75 ppm)
REP 14.1B Scanner (65-87 ppm) ................................................................................... 4-579 ADJs 11-110 - 2K LCSS
REP 14.2B Top Cover (65-87 ppm) ................................................................................ 4-581 ADJ 11.1-110 2K LCSS Bin 1 Level................................................................................ 4-645
REP 14.3B CVT Glass, CVT Ramp Assembly and Document Glass (65-87 ppm) ........ 4-581 ADJ 11.2-110 Machine to 2K LCSS Alignment ............................................................... 4-645
REP 14.4B Scan Carriage Home Sensor (65-87 ppm)................................................... 4-582 ADJ 11.3-110 Hole Punch Position ................................................................................. 4-646
REP 14.5B Scan Carriage Assembly (65-87 ppm) ......................................................... 4-583 ADJ 11.4-110 Motor Drive Belt Tensioning ..................................................................... 4-647
REP 14.6B Scan Motor and Mounting (65-87 ppm)........................................................ 4-585
REP 14.7B Scan Cables (65-87 ppm) ............................................................................ 4-586 ADJs 11-120 - 1K LCSS
REP 14.8B Scan Drive Belt (65-87 ppm) ........................................................................ 4-590 ADJ 11.1-120 1K LCSS Bin 1 Level................................................................................ 4-649
REP 14.9B Input Module Angle Sensor (65-87 ppm) ..................................................... 4-591 ADJ 11.2-120 Motor Drive Belt Tensioning ..................................................................... 4-650
REP 14.10B Exposure Lamp and Exposure Lamp Inverter (65-87 ppm) ....................... 4-591
ADJs 11-130 - HCSS
REP 14.11B Exposure Lamp Ribbon Harness (65-87 ppm)........................................... 4-593
ADJ 11.1-130 Machine to HCSS Alignment.................................................................... 4-651
REP 14.12B Scanner PWB (65-87 ppm) ........................................................................ 4-594
ADJ 11.2-130 Hole Punch Position ................................................................................. 4-651
REP 14.13B Scan Carriage Ribbon Cable (65-87 ppm) ................................................. 4-594
ADJ 11.3-130 Motor Drive Belt Tensioning ..................................................................... 4-652
REP 14.14B Document Size Sensor 1 and Document Size Sensor 2 (65-87 ppm) ....... 4-595
ADJs 11-170 - HCSSBM
REPs 16 - Network Controller
ADJ 11.1-170 Machine to HCSS BM Alignment ............................................................. 4-653
REP 16.1 Network Controller PWB’s .............................................................................. 4-597
ADJ 11.2-170 Hole Punch Position ................................................................................. 4-653
REP 16.2 Network Controller Disk Drive......................................................................... 4-600
ADJ 11.3-170 Stapler Anvil Alignment ............................................................................ 4-654
ADJs 3 - Registration ADJ 11.4-170 Crease Blade Position.............................................................................. 4-657
ADJ 3.1 Registration Setup............................................................................................. 4-601 ADJ 11.5-170 Booklet Tamping ...................................................................................... 4-660
ADJ 3.2 Magnification Adjustment .................................................................................. 4-601 ADJ 11.6-170 Booklet Compiling Position....................................................................... 4-662
ADJ 11.7-170 Booklet Crease Position ........................................................................... 4-664
ADJs 4 - Machine Lubrication ADJ 11.8-170 Booklet Staple Position ............................................................................ 4-665
ADJ 4.1 Machine Lubrication .......................................................................................... 4-603 ADJ 11.9-170 Booklet Maker Skew................................................................................. 4-666
ADJ 11.10-170 Motor Drive Belt Tensioning ................................................................... 4-667
ADJs 5 - DADH
ADJ 5.1 DADH Drive Belt Adjustment............................................................................. 4-617 ADJs 11-171-HVF / HVF BM
ADJ 5.2 DADH Height Adjustment.................................................................................. 4-618 ADJ 11.1-171 Machine to HVF / HVF BM Alignment ...................................................... 4-669
ADJ 5.3 DADH Width Guide Adjustment ........................................................................ 4-620 ADJ 11.2-171 Tri-Folder Paper Settings ......................................................................... 4-669
ADJ 5.4 DADH Cleaning Procedure ............................................................................... 4-620 ADJ 11.3-171 Stapler Anvil Alignment ............................................................................ 4-671
ADJ 5.5 DADH Registration Adjustment ......................................................................... 4-621 ADJ 11.4-171 Crease Blade Position.............................................................................. 4-675
ADJ 5.6 DADH Document Pad ....................................................................................... 4-622 ADJ 11.5-171 Booklet Tamping ...................................................................................... 4-678
ADJ 5.7 DADH Skew Adjustment ................................................................................... 4-623 ADJ 11.6-171 Booklet Compiling Position....................................................................... 4-680
ADJ 11.7-171 Booklet Crease Position ........................................................................... 4-682
ADJs 6 - ROS ADJ 11.8-171 Booklet Staple Position ............................................................................ 4-683
ADJ 6.1 ROS Window Cleaning Procedure .................................................................... 4-625
ADJ 11.9-171 Booklet Maker Skew................................................................................. 4-684
ADJ 6.2 ROS Cleaning Procedure.................................................................................. 4-626 ADJ 11.10-171 Motor Drive Belt Tensioning ................................................................... 4-685
ADJs 7 - Paper Trays ADJ 11.11-171 Idler Drive Belt Tensioning ..................................................................... 4-686
ADJ 7.1 Tray 3 and Tray 4 Paper Tray Guide Setting .................................................... 4-627 ADJs 14A - Scanner (32-55)
ADJ 7.2 Tray 5 Paper Tray Guide Setting....................................................................... 4-629 ADJ 14.1A Optics Cleaning Procedure (32-55 ppm)....................................................... 4-687
ADJ 7.3 Tray 5 Module to Machine Alignment ................................................................ 4-630
ADJ 7.4 Tray 5 Module Tray Alignment .......................................................................... 4-631 ADJs 14B - Scanner (65-75)
ADJ 14.1B Optics Cleaning Procedure (65-87 ppm)....................................................... 4-689
ADJs 8 - Paper Feed and Registration ADJ 14.2B Scan Carriage Assembly (65-87 ppm) .......................................................... 4-690
ADJ 8.1 Registration Setup............................................................................................. 4-633 ADJ 14.3B Scan Motor and Scanner Drive Belt (65-87 ppm) ......................................... 4-691

REP 1.1 Power and Control Assembly
Parts List on PL 1.10
1
Removal Remove the nut
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 2
customer supply while performing tasks that do not need electricity. Electricity can Remove the ground
cause death or injury. Moving parts can cause injury. wires from the ground
point
WARNING
CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the IOT
PWB and the NVM chip. Make a visual check to ensure that the pins are fully inserted, without
being damaged.
Use the appropriate tool to remove the NVM chip.
1. Pull out tray 1 and tray 2 approximately 100mm (4 inches).
2. Disconnect accessories and the output device.
3. Remove the rear cover, PL 8.10 Item 1.
4. Remove the waste toner bottle door assembly, REP 9.1.
5. Figure 1. Disconnect the ground wires from the ground point.
Figure 1 Main frame ground point

WorkCentre 5687 Family 4-7 REP 1.1
6. Figure 2. Remove the cable ties. 7. Figure 3. Remove the securing screw from the power and control assembly.
1
Remove screw
Remove cable tie
2
Move the power
and control
assembly to the
left
Cut cable tie
Figure 3 Power and control assembly
Figure 2 Cable tie and ground connection

REP 1.1 4-8 WorkCentre 5687 Family
8. Figure 4. Disconnect PJ24 and all of the HT leads on the HVPS PWB. 9. Figure 5. Disconnect all the PJs on the IOT PWB except PJ 14.
1
Disconnect PJ24
2 Figure 5 IOT PWB

Disconnect all the HT
leads on the HVPS PWB
Figure 4 HVPS PWB

10. Figure 6. Disconnect all of the PJs from the LVPS. CAUTION
Ensure the HT leads are correctly connected. Do not connect the female spade connector
between the male spade connector and the outer casing of the HT leads.
CAUTION
Do not trap the harnesses when the power and control assembly is installed.
1. Figure 7. Ensure that the bypass tray cable is routed as shown under the bracket.
PJ 148 on the main drive

PWB
Figure 6 LVPS
11. Remove the power and control assembly.

Replacement
• If a new LVPS and base module is installed with the HVPS and IOT PWB transferred from
the failed LVPS and base module then perform steps 1 to 3.
• If a new power and control assembly complete with IOT PWB and NVM has been
installed then perform steps 1 to 4.
• If the NVM has not been corrupted, it can be transferred from the IOT PWB on the failed
power and control assembly and installed onto the new IOT PWB. This will retain the orig-
inal machine configuration and NVM data for the IOT.
Figure 7, Ensure that the NVM chip is installed with the notch at the bottom. Improper Notch on NVM Bypass tray cable
installation can damage the NVM.
Install the new power and control assembly with the original NVM chip on the IOT PWB
and perform steps 1 to 3. Figure 7 Bypass tray cable
2. Refer to Figure 7. Check that PJ148 has not been disconnected on the Main Drive PWB.

3. Figure 8. Ensure that the nut on the ground connection is tightened to secure the ground REP 1.2 Wiring Harness Repairs
terminals.
4. Figure 8. Use a digital multimeter set to a resistance range. Verify that there is continuity
Purpose
between the ground pin on PJ 21 and the frame ground connection. WARNING
Main frame ground connection WARNING
Do not attempt any repairs to the power cord or safety ground harness/conductor.
NOTE: Safety ground connections use green/yellow cables, or green cables with a yellow
stripe or band.
The steps that follow identify the relevant procedures for repairing the various connectors con-
tained within the copier.
1. If wiring is damaged, use connector splicing blocks from the appropriate repair kit, PL
31.20, PL 31.25 and PL 31.30, to repair damaged wiring.
2. The following harness assemblies are not repairable; install new parts:
• Any ribbon harness.
• Image processing module / LVPS/IOT PWB harness, (32-55 ppm) PL 3.20 Item 14
or (65-87 ppm) PL 3.10 Item 14.
• ROS data cable, (32-55 ppm) PL 3.20 Item 15, (65-87 ppm) PL 3.10 Item 15.
• Image processing module / UI harness, (32-55 ppm) PL 3.20 Item 11, (65-87 ppm)
Ground pin on PJ 21 PL 3.10 Item 11.
• Riser PWB/Power distribution PWB harness, (32-55 ppm) PL 3.20 Item 6, (65-87
• (32-55 ppm) Image processing module/CCD PWB harness PL 3.20 Item 9.
• (65-87 ppm) Image processing module/scanner PWB harness PL 3.10 Item 9.
• (32-55 ppm) Image processing module/scanner driver PWB, PL 3.20 Item 7.
• (65-87 ppm) Power distribution PWB/scanner PWB harness, PL 3.10 Item 7.
3. The following connectors can be repaired by removing the faulty terminals and installing
new terminals:
Figure 8 Ground check • Molex SL connectors - REP 1.3.
• Male Hirose DF 1B connectors - REP 1.4.
5. Reconnect the power cord and switch on the machine, GP 14. • AMP EI connectors - REP 1.5.
If necessary, reload the software set, GP 4. If the machine is fitted with a network control- • Hirose DF11 Connectors - REP 1.6.
ler, the machine will automatically upgrade or downgrade the software when the machine • AMP CT connectors - REP 1.7.
is switched on.
• Molex Mini-Fit Junior - REP 1.11.
NOTE: After the software reload has been completed, the machine resets and gives a
message ‘Restoring Configuration Settings’. Do not switch off the machine or intervene
during this NVM transformation process.
6. Check the machine serial number and the machine configuration, GP 15.

WorkCentre 5687 Family 4-11 REP 1.1, REP 1.2
REP 1.3 Molex SL Connectors 2. Figure 2. Remove the terminal from the connector housing using the Molex extractor tool,
Table 1.
Removal
WARNING
cause death or injury. Moving parts can cause injury. 1
Insert Molex tool
NOTE: Molex connectors have small black housings in single and double row form with minia-
ture square section pins and sockets.
1. If the damaged connector is in the centre of a double row housing beneath the latching 2
clip, the latching prong will not be accessible to release the connector from the housing. Press prong flat
Therefore it will be necessary to disassemble the housing as shown in Figure 1.
1 2
Attach the Molex connector
Hold the wires from the
bold row connector
3
Push terminal out of housing
using a male terminal from the
repair kit
Figure 2 Removing the terminal.
3 3. Cut off the damaged terminal, then strip 3mm of insulation from the end of the wire.
Bend the housing open Replacement
1. Table 1. Select the correct replacement terminal, and identify the appropriate crimp posi-
tions for the terminal. Refer to PL 31.20 Item 10, and PL 31.20 Item 13.
5 4
Pull out A row Table 1 Connector Information
Pull out B row connector
Description part No. Extractor Crimp Tool Crimp Tool Jaw
Wire insulation
Molex SL female 713W00432 600T1825 600T913 B B
Figure 1 Disassembling the connector.
Molex SL male 713W00232 600T1825 600T913 B B

2. Figure 3. Insert a male or female terminal into the appropriate position of the crimp tool 4. Figure 4. Insert the crimped terminal into the appropriate position of the crimp tool and
and close the tool just enough to hold the terminal. close the crimp tool, to fasten the insulation of the wire in the outer grip of the terminal.
Figure 3 Crimping the terminal. Figure 4 Crimping the insulation grip.
3. Insert the wire fully into the terminal so that the stripped portion of the wire is within the
inner grip of the terminal. Close the crimp tool fully to make the crimp.

5. Figure 5. Check that the crimp is correctly made. REP 1.4 Male Hirose DF1B Connectors
Parts List on PL 31.18 and PL 31.20
Correct
Removal
WARNING
1. Figure 1. Remove the damaged terminal from the housing.
Incorrect
Loose strands of wire

1
Raise plastic tab with
suitable tool, to
release terminal
Crimp loose
Insulation in crimp Wire exposed
Figure 5 Inspecting the finished crimp.
6. Insert the replacement terminal into the connector housing.

7. If the repair was carried out on a double row connector that was disassembled, push both 2
connectors into the housing taking care that the “A” connector is fitted on the fastener Remove terminal from
housing
side.
Figure 1 Remove the terminal
2. Cut off the damaged terminal, then strip 3mm of insulation from the end of the wire.
Replacement
CAUTION
There are different terminals for large gauge and small gauge wire (Table 1). Ensure that the
correct replacement terminal is used.
1. Table 1. Select the correct replacement terminal and identify the appropriate crimp posi-
tions for the terminal. Refer to PL 31.18 Item 4 and PL 31.20 Item 1.

REP 1.3, REP 1.4 4-14 WorkCentre 5687 Family
NOTE: These connectors can be repaired using either crimp terminals or pre-crimped ter- 4. Figure 3. Insert the crimped terminal into the appropriate position of the crimp tool and
minals with flying lead and butt connector, as required. close the crimp tool to firmly fasten the insulation of the wire in the cable grip of the termi-
nal.
Table 1 Connector Information

Description Part No Extractor Crimp Tool Crimp Tool Jaw
Wire Insulation
Male socket, 20-22 AWG 915W00007 - 600T913 A B
Male socket, 24-28 AWG 915W00008 - 600T913 B C
Male socket with flying 600K37891 - 600T913 - -
lead (part of Kit)
2. Figure 2. Insert the terminal into the appropriate position of the crimp tool and close the
tool just enough to hold the terminal.
Figure 3 Crimping the insulation grip.
Figure 2 Crimping the terminal.
3. Insert the wire fully into the terminal so that the stripped portion of the wire is within the
longer grip of the terminal and the insulation of the wire is within the cable grip of the ter-
minal. Close the crimp tool fully to make the crimp; check that the wire is firmly crimped in
the terminal.

5. Figure 4. Check that the crimp is correctly made. REP 1.5 AMP EI Connectors
Removal
Correct
WARNING
NOTE: The male housings contain socket terminals, and the female housings contain pin ter-
minals.
Incorrect
1. Use the extractor tool, Table 1, to release the terminal from the housing. Refer to Figure 1
to identify the male housing and terminal type. Refer to Figure 2 to identify the female
Wire exposed housing and the terminal type.
Insulation In crimp
1
Depress prong to
release terminal
crimp loose
Figure 4 Inspecting the finished crimp.
2
Remove terminal from
housing
Figure 1 Terminal removal; male housing.

Replacement
1. Table 1. Select the correct replacement terminal and identify the appropriate crimp posi-
tions for the terminal. Refer to PL 31.18 Item 1.
2 Table 1 Connector Information

Remove terminal from housing Description Part No Extractor Crimp Tool Crimp Tool Jaw
Wire Insulation
Male socket 115P60155 - 600T913 A B
Female pin 115P60182 Paper clip 600T913 A B
2. Figure 3. Insert the terminal into the appropriate position of the crimp tool and close the
tool enough to hold the terminal.
1
Insert a paper clip to
release prong
Figure 2 Terminal removal; female housing.
Figure 3 Crimping the terminal.
3. Insert the wire completely into the terminal, so that the stripped portion of the wire is in the
longer grip of the terminal. The insulation of the wire is within the cable grip of the termi-
nal. Close the crimp tool completely to make the crimp. Check that the wire is crimped
firmly in the terminal.

4. Figure 4. Insert the crimped terminal into the appropriate position of the crimp tool and 5. Figure 5. Check that the crimp is correctly made.
close the crimp tool to firmly fasten the insulation of the wire in the cable grip of the termi-
nal.
Correct
Incorrect
Wire exposed
Insulation in crimp
Crimp loose
Figure 4 Crimping the insulated grip.

Figure 5 Inspect the finished crimp

REP 1.6 Hirose DF11 Connectors REP 1.7 AMP CT Connectors
Parts List on PL 31.20 Parts List on PL 31.30
Removal Removal
WARNING WARNING
CAUTION
NOTE: The male housing contains female terminals that cannot be crimped in the field; if a ter-
minal is damaged, install a new terminal with flying lead. Amp CT connectors use in-line adaptors to connect housings together. Ensure that the correct
adaptor is used for each in-line connection (Table 1). Do not attempt to disassemble or repair
1. Figure 1. Remove the damaged terminal from the connector housing. the in-line adaptors.
NOTE: There are two types of CT connector: insulation displacement connector (IDC) or crimp
terminal. Repairing crimp terminal CT connectors is performed by installing individual replace-
ment terminals with flying leads, connected to the existing wiring with connector splicing blocks
1 (removal steps 2 and 3). Repairing IDC connectors is performed by installing a complete
Raise plastic tab with suitable tool, to release terminal replacement housing with wires already fitted, connected to the existing wiring with connector
splicing blocks (removal steps 4 and 5). The replacement procedure is only applicable to crimp
terminal connectors.
2 1. Identify the terminal type. Go to step 2 for a housing containing crimp terminals, or go to
Remove terminal from step 4 for a housing containing insulation displacement (IDC) terminals.
housing
Figure 1 Terminal removed
2. Cut the damaged terminal off the wire.

Replacement
1. Insert the replacement terminal with flying lead into the connector housing. Refer to repair
kit PL 31.20 Item 7.
2. Use a butt connector to connect the flying lead to the original wire.

2. Figure 1. Remove the damaged crimp terminal from the connector housing. Replacement
1. Insert the replacement crimp terminal with flying lead into the connector housing. Refer to
Table 1.
2. Use a connector splicing block to connect the flying lead to the original wire.
1 Table 1 Connector Information

Raise plastic tab with suitable tool, to release terminal Description Part No
IDC replacement connector kit (contains 2, 3, 4 and 6 way connectors with 600K40640
2 flying leads)
Remove terminal from IDC replacement connector kit (contains 7, 8, 9, 10, 11, 12, 14 and 15 way 600K40650
housing connectors with flying leads)
Crimp terminal with flying lead (part of Kit) 600K37901
In-line adaptor kit (contains 2, 3 & 6 way connectors) 600K90400
In-line adaptor kit (contains 4, 8 & 15 way connectors) 600K90390
Figure 1 Terminal removal.
3. Cut the damaged crimp terminal off of the wire.

4. IDC housings are repaired by installing a complete replacement housing with wires
already fitted, These are connected with connector splicing blocks to the existing wiring.
Refer to Table 1. Select the correct replacement connector.
5. Cut one wire from the faulty connector and then reconnect the wire to the appropriate fly-
ing lead on the replacement connector. Repeat this process for each wire in turn, until the
faulty connector has been fully disconnected and the replacement connector installed in
its place.

REP 1.8 Door Interlock Switch 3. Figure 2. Remove the interlock switch.

Removal
WARNING
WARNING
1. Pull the fuser module out a short way.
2. Figure 1. Release the door interlock switch.
2
Repeat step 1 to release the
other side of the switch
1
Insert a steel rule or feeler
1
gauge and push to release the Rotate the body of the
catch. Pull the switch forward switch to remove.
Figure 2 Removing switch
Replacement
Reverse the removal procedure to replace the door interlock switch.
Figure 1 Releasing switch

REP 1.9 LVPS and Base Module
1
Parts List on PL 1.10 Remove 4 hex
Removal head screws
2
Disconnect PJ 515
WARNING
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. 3
1. Remove the power and control assembly, REP 1.1. Remove the output device
2. Remove the HVPS, (2 screws) and the IOT PWB, (8 screws), from the old LVPS and base harness and tray 5 harness
module.
3. Remove the insulating sheet from behind the HVPS.
4. Figure 1. Remove the output device harness and tray 5 harness from the LVPS and base
module.
Figure 1 Remove the output device harness and tray 5 harness
Replacement
CAUTION
Do not over tighten the four hex head screws. The screws break very easily.
1. The Replacement procedure is the reverse of the Removal procedure.

REP 1.10 HVPS 2. Figure 1. Remove the HVPS.

Removal 4
Remove the HVPS
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Disconnect 6
HT connectors
WARNING
3
Remove 2 screws
2
Disconnect PJ55
Figure 1 Remove the HVPS

Replacement 3. Figure 3. Use a digital multimeter set to a resistance range. Verify that there is continuity
between the ground pin on PJ 21 and the frame ground connection.
1. Reverse the removal procedure to replace the HVPS.
2. Figure 2. Ensure that the white plastic insulator underneath the HVPS is seated correctly
under the locating tabs and over the two metal studs.
Frame ground
connection
Metal
studs
(32-55 ppm only)

Ground pin on PJ21
HVPS PWB locating tabs

(65-87 ppm only)
Ground pin on PJ21
Figure 2 HVPS insulator and push clips
Figure 3 Ground connection check

REP 1.11 Molex Mini-Fit Junior Connectors WARNING
Parts List on PL 31.25 Take care during this procedure. Sharp edges may be present that can cause injury.
1. Figure 1. Remove the terminal from the housing, using the Molex, Mini-Fit extractor tool.
Removal
WARNING
2
Withdraw the terminal
from the connector body
1
Insert prongs fully down
the sides of the terminal
Figure 1 Removing the terminal
Replacement
1. Select the correct terminal type:
• Male, PL 31.25 Item 3.
• Female, PL 31.25 Item 4.
2. Figure 2.Insert the terminal into the appropriate position of the crimp tool and close the
tool just enough to hold the terminal.

5. Figure 4. Check that the crimp is correctly made.
Correct
Incorrect:
Insulation in crimp
Figure 2 Crimping the terminal
3. Insert the wire fully into the terminal so that the stripped portion is within the inner grip of
the terminal. Close the crimp tool fully to make the crimp.
4. Figure 3. Insert the crimped terminal into the appropriate position of the crimp tool and
close the crimp tool to fasten the wire insulation in the outer grip of the terminal. Wire exposed
Figure 4 Inspecting the finished crimp
Figure 3 Crimping the insulation grip

REP 2.1 User Interface Assembly
Parts List on (32-55 ppm) PL 2.15, (65-87 ppm) PL 2.10.
Removal
WARNING
CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the user
interface assembly.
1. Open the front door, PL 8.10 Item 10.
2. Remove the user interface assembly, Figure 1. 2
1 Disconnect PJ130
Remove 2 screws and PJ81
Figure 1 User interface assembly
Replacement
1. The replacement is the reverse of the removal procedure. Refer to GP 6 before the
screws are installed to the user interface assembly.
2. If prompted, reload the software set, GP 4. The WorkCentre and WorkCentre Pro will
automatically upgrade or downgrade the software when the machine is switched on, GP
14.

REP 2.2 User Interface Touch Screen
Parts List on (32-55 ppm) PL 2.15, (65-87 ppm) PL 2.10. 1
Removal Disconnect PJ6
WARNING
CAUTION
interface touch screen.
1. Remove the user interface assembly, REP 2.1 3
2. Put the user interface assembly on a flat surface. Remove four screws
CAUTION
The cable clamp on JP3 is very fragile and only needs to be lifted slightly to release the Ribbon
Cable.
3. Remove the user interface touch screen, Figure 1.
2
Lift the cable clamp to release the
ribbon cable
Figure 1 Remove the touch screen
Replacement
The replacement is the reverse of the removal procedure. Refer to GP 6 before the screws are
installed to the user interface assembly

REP 2.3 User Interface PWB
Parts List on (32-55 ppm) PL 2.15, (65-87 ppm) PL 2.10. 3
Removal Remove eight
screws
WARNING
CAUTION
interface PWB.
2
1. Remove the user interface assembly, REP 2.1 Disconnect PJ6
2. Put the user interface assembly on a flat surface.
CAUTION
The cable clamp on JP3 is very fragile and only needs to be lifted slightly to release the Ribbon
Cable.
3. Remove the user interface PWB, Figure 1.
1
Lift the cable clamp to release
the ribbon cable
Figure 1 Remove user interface PWB
Replacement
The replacement is the reverse of the removal procedure. Refer to GP 6 before the screws are
installed to the user interface assembly

REP 3.1 IOT PWB
Removal
WARNING
CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the IOT
PWB and the NVM chip. Make a visual check to ensure that the pins are fully inserted, without
being damaged. NVM Notch at the bottom
Use the appropriate tool to remove the NVM chip
2. Figure 1, disconnect the PJs from the IOT PWB. Figure 1 IOT PWB
NOTE: 32-38 ppm IOT PWBs do not have PJ33 and PJ64.
3. Remove the IOT PWB (8 screws).

Replacement
• If a new IOT PWB and NVM has been installed, perform steps 1 and 2.
• If the NVM has not been corrupted, it can be transferred from the failed IOT PWB and
installed onto the new IOT PWB. This will retain the original machine configuration and
NVM for the IOT.
Ensure that the NVM chip is installed with the notch at the bottom, Figure 1. Improper
installation can damage the NVM.
Install the new IOT PWB. Ensure the IOT PWB ground contact screw is tight on the IOT IOT PWB ground contact screw
PWB, Figure 2. Ensure the contact faces are clean. Ensure the screw is bright plated and
not black. Perform 1 below.
1. Reconnect the power cord and switch on the machine, GP 14.
If necessary, reload the software set, GP 4. If the machine is fitted with a network control-
ler, the machine will automatically upgrade or downgrade the software when the machine
is switched on.
NOTE: After the software reload has been completed, the machine resets and gives a
message ‘Restoring Configuration Settings’. Do not switch off the machine or intervene
during this NVM transformation process. Figure 2 IOT PWB ground contact screw
2. Check the machine serial number and the machine configuration, GP 15.

REP 3.2 Image Processing Module PWB’s
Parts List on PL 3.10, PL 3.11, PL 3.15 and PL 3.20
Removal
WARNING
1. Pull out the image processing module, (32-55 ppm) PL 3.20 Item 1 or (65-87 ppm) PL
3.10 Item 1.
NOTE: Do not perform steps 2 through 4 if you are only removing the firewire PWB or
riser PWB.
2. If installed, remove the foreign interface PWB, (32-55 ppm) PL 3.15 Item 4 or (65-87 ppm)
PL 3.11 Item 3 from the image processing PWB.
NOTE: Record the location of the EPC memory PWB’s before their removal.
NOTE: Remove the EPC memory PWBs and the software module by pressing the side
catches downwards and outward from the boards. When reinstalling the PWBs, press
each end of the PWB down firmly and the catches will return to their original position.
3. Remove the EPC memory PWB’s, (32-55 ppm) PL 3.20 Item 12 or (65-87 ppm) PL 3.10
Item 12 from the image processing PWB.
4. Remove the software module from the image processing PWB, REP 3.3.
5. Disconnect the PJs from the relevant PWBs:
6. Remove the embedded fax module, firewire PWB, riser PWB or image processing PWB,
Figure 1.
NOTE: 1. Only perform steps 1 to 4 of the removal procedure shown in Figure 1 if an

embedded fax module is installed.
NOTE: 2. On 32-55 ppm machines, the firewire PWB is installed on the right of the riser
PWB, not on the left as shown in Figure 1. It is also secured by 3 screws, not 2 screws.

3
Slide the fax clip away from
the embedded fax module.
2
Release the corner of the
embedded fax module from
the fax clip.
4
Remove 1 screw, then the embedded fax module
from the riser PWB.
32-55 ppm only

1
Loosen 1 screw.
8
6 Remove 8 screws, then
5 Remove the riser PWB.
Remove 2 screws (65-87 ppm) or the image processing
3 screws (32-55 ppm), then the PWB.
firewire PWB from the riser PWB.
See Note 2.
Software module. EPC Memory

PWBs.
7
(32-55 ppm) Remove 2 screws marked A. USB connector
(65-87 PPM) Remove 4 screws.
Figure 1 Image processing module

Replacement
1. (65-87 ppm) If installing a new firewire PWB, replace the mounting bracket with either the
mounting bracket from the old firewire PWB, or install a new a mounting bracket, PL 3.11
Item 5. Refer to Figure 2.
2. Ensure that the EPC memory PWBs are installed into the correct connectors on the
image processing PWB. Refer to Figure 1.
3. Connect the power cord and switch on the machine, GP 14.
1
Remove the existing mounting
bracket (2 screws).
2
Install either the mounting bracket
from the old firewire PWB or a
new mounting bracket.
Figure 2 Mounting bracket (65-87 ppm)

REP 3.3 Image Processing PWB Software Module
Removal
WARNING
NOTE: During this procedure, the most recently saved file on the MRD is required. If possible,
save the file from the faulty software module. Be aware that the file on the faulty software mod-
ule may be corrupt.
NOTE: If the machine does not behave as expected during this procedure, switch off the
machine, GP 14, then switch on the machine.
2
Remove the soft-
ware module.
1
Release the 2 catches.

2. Pull out the image processing module, (32-55 ppm) PL 3.20 Item 1 or (65-87 ppm) PL Figure 1 Software module removal
3.10 Item 1.
3. If installed, remove the embedded fax PWB, PL 20.10 Item 4. Replacement
4. If the machine has a finisher installed, remove the finisher then install a finisher bypass Perform the following:
harness, PL 26.10 Item 7. Refer to the relevant procedure:
1. Install the new software module, refer to Figure 1. Press the ends of the module firmly
• REP 11.11-120 1K LCSS Removal. downwards and the catches will return to their original positions.
• REP 11.13-110 2K LCSS Un-Docking. 2. Reconnect the power cord and switch on the machine, GP 14.
• REP 11.13-171 HVF/HVF BM Un-Docking.
NOTE: Some or all of the following messages will appear on the UI:
• REP 11.13-170 HCSS BM Un-Docking.
• ‘Ready to scan your job’.
5. Copier/Printers Only. Perform the following:
• ‘Install phase incomplete’.
a. Remove the Firewire PWB (32-55 ppm) PL 3.15 Item 6 or (65-87 ppm) PL 3.11 Item
7. • Check settings for Tray 1’.
b. Disconnect the network controller power supply harness, PL 16.10 Item 2 from PJ17 • Machine speed configuration error, power down / ignore.
on the Power and Control Module. • Local interface problem detected. Please switch the machine off / on.
c. Disconnect the network controller - firewire cable, PL 16.10 Item 12 from the network 3. Enter dC131. Select chain 3, location 03-008 and 03-012 then chain 8, location 08-001.
controller. Make sure that the speed of the machine is correct. If necessary, adjust the speed setting.
6. Remove the image processing PWB software module, Figure 1.
NOTE: These are protected NVM values. A password is required before they can be
NOTE: Figure 1 does not show a riser PWB. The machine may have a riser PWB changed. The password can be obtained via the normal escalation process.
installed.
4. Perform a NVM restore, refer to GP 5.

NOTE: The following warning may be displayed; ‘The NVM you are trying to restore has
been generated from a different version set number’.
Select Yes to continue.
5. When the restore is complete, close the NVM save and restore tool. The UI should now
display ‘Ready to scan’.
6. Standalone Digital Copiers Only. Reload the machine software, refer to GP 4.
NOTE: This will load the SCD onto the new software module and upgrade the software if
necessary.
7. Copier/Printers Only. Perform the following:
a. Switch off the machine, GP 14.
b. Install the firewire PWB. Connect the network controller - firewire cable and the net-
work controller power supply harness.
c. Switch on the machine, GP 14.
NOTE: This will load the SCD on to the new software module and upgrade the soft-
ware if necessary.
8. If necessary, switch off the machine, GP 14. Install the finisher then the embedded fax
PWB. Switch on the machine, GP 14.
9. Check that the machine has the correct levels of software.
10. Press the Access button. Enter Pathway Options.
Select: Go to Tools / System Settings / Time and Date / Set Date and Time
a. Set Date: Follow the instructions on the screen to set the correct date.
b. Set Time: Select 12 Hour (AM / PM) or 24 Hour clock.
Follow the instructions on the screen to set the correct time.
c. Press Reboot to exit.
11. Complete the final actions, SCP 6.

REP 4.1A Main Drive Module (32-55 ppm)
Removal
WARNING
WARNING
CAUTION
The 32 - 38 ppm Main Drive Modules are not interchangeable with 45 - 55 or 65 - 87 ppm Main
Drive Modules. Before you begin this repair procedure, ensure that the new Main Drive Module
is the correct part number for your machine speed and model.
1. Pull out fuser module approximately 100mm, (4 inches), PL 10.8 Item 1.
2. Drop down the short paper path assembly, PL 10.25 Item 1.
3. Remove the xerographic module, PL 9.20 Item 2, and place in a black bag.
4. Remove the left hand cover, PL 8.10 Item 3.
5. Disconnect PJ93 and the bias lead on the developer module, Figure 1.
Disconnect PJ93
Disconnect bias lead
Figure 1 Developer module
6. Remove the two screws securing the developer module, REP 9.2.
7. Pull the developer module out approximately 100mm (4 inches).
10. Remove the ozone filter and duct, PL 9.25 Item 2.
11. Move the power and control assembly to the rear, Figure 2.

WorkCentre 5687 Family 4-37 REP 4.1A
2
Disconnect PJ24
1
Remove screw
Disconnect
PJ25
Disconnect
PJ18
Disconnect HT lead C
and G
Disconnect PJ2
3
Move Power supply to Disconnect PJ35 Disconnect
the rear PJ1
Figure 2 Power supply Figure 3 Power and control assembly
CAUTION
Take care when removing PJ1 on the IOT PWB, the pins can be easily damaged.
12. Disconnect PJs on the power and control assembly, (32-38 ppm) Figure 3, (45-55 ppm)
Figure 4.

REP 4.1A 4-38 WorkCentre 5687 Family
Disconnect
PJ25
2
Disconnect PJ57
Disconnect
PJ18
Disconnect HT Disconnect PJ2

lead C and G
Disconnect PJ35
and PJ64 Discon-
nect PJ1
Figure 4 Power and control assembly
13. Remove the main frame ground wire, 01A Ground Distribution RAP. 1
14. Remove the waste toner full sensor, REP 9.4. Remove harness
15. Unclip the wiring harness from the retaining clip and move the harness away from the from the retaining
drives module, Figure 5. clip
16. Disconnect PJ57 on the waste toner door switch, Figure 5.
Figure 5 Harness and door switch
17. Prepare to remove the main drive assembly, Figure 6.

Replacement
Replacement is the reverse of the removal procedure.
CAUTION
Do not trap the harnesses when the main drives module is located onto the dowels.
Take care when reconnecting PJ1 on the IOT PWB, the pins can easily be damaged.
1. It is important that the short paper path assembly is held in the UP position before install-
ing the main drives module, Figure 7.
3
Slide the assembly off the
location dowels 2 1
Remove 7 silver screws Disconnect PJ147,
marked A PJ148 and PJ149
Figure 6 Main drive module
18. Slide the assembly off of the location dowels.
Support the short paper path
Figure 7 Short paper path assembly
2. If a new main drives module is installed, check that the drive speed is correct. The 32-38
ppm modules have black drive gears, Figure 8. The 45-55 ppm modules have white drive
gears, Figure 9.
3. Lubricate the developer module support pin on the main drive module drives plate with
Plastislip grease, (32-38 ppm) Figure 8, (45-55 ppm) Figure 9.

Fuser drive gear
Fuser drive gear
Lubricate the support pin Lubricate the support pin

32-38 ppm black gears. 45-55 ppm white gears
Figure 8 Main drives module 32-38 ppm Figure 9 Main drive module 45-55 ppm
4. Manually rotate the main drive motor to engage the drive between the drives plate and the
inverter transport before tightening up the seven mounting screws, Figure 6.
5. Take care when connecting PJ1 on the IOT PWB, make sure to align the pins correctly.
6. If a new drives module or developer drive gear is installed, reset the developer count to
zero in the HFSI feature screen. Refer to GP 17 High Frequency service Items.

REP 4.1B Main Drive Module (65-87 ppm)
Removal
WARNING
WARNING
CAUTION
The 65- 87 ppm Main Drive Modules are not interchangeable with 32 - 38 or 45 - 55 ppm Main
Drive Modules. Before you begin this repair procedure, ensure that the new Main Drive Module
is the correct part number for your machine speed and model.
1. Pull out fuser module approximately 100mm, (4 inches), PL 10.10 Item 1.
2. Drop down short paper path assembly, PL 10.25 Item 1.
3. Remove the xerographic module, PL 9.20 Item 2, and place in a black bag.
4. Remove left hand cover, PL 8.10 Item 3.
5. Disconnect PJ93 and the bias lead on the developer module, Figure 1.
Disconnect PJ93
Disconnect bias lead
Figure 1 Developer module
6. Remove the two screws securing the developer module, REP 9.2.
7. Pull the developer module out approximately 100mm (4 inches).
10. Remove the ozone filter and duct, PL 9.25 Item 2.
11. Move the power and control assembly to the rear, Figure 2.

REP 4.1B 4-42 WorkCentre 5687 Family
2
Disconnect PJ24
1
Remove screw
Disconnect
PJ25
Disconnect
PJ18
Disconnect HT lead C
and G
Disconnect PJ2
3
Move Power supply to Disconnect PJ35, Disconnect
the rear PJ64 PJ1
Figure 2 Power supply Figure 3 Power and control assembly
CAUTION 13. Remove the main frame ground wire, 01A Ground Distribution RAP.
Take care when removing PJ1 on the IOT PWB, the pins can be easily damaged. 14. Remove the waste toner full sensor, REP 9.4.
12. Disconnect PJs on the power and control assembly, Figure 3. 15. Unclip the wiring harness from the retaining clip and move the harness away from the
drives module, Figure 4.
16. Disconnect PJ57 on the waste toner door switch, Figure 4.

WorkCentre 5687 Family 4-43 REP 4.1B
2
Disconnect PJ57
3
Slide the assembly off the
location dowels 2 1
Remove 7 silver screws Disconnect PJ147,
marked A PJ148 and PJ149
Figure 5 Main drive module
1 18. Slide the assembly off the location dowels.

Remove harness Replacement
from the retaining Replacement is the reverse of the removal procedure.
clip
CAUTION
Do not trap the harnesses when the main drives module is located onto the dowels.
Take care when reconnecting PJ1 on the IOT PWB, the pins can easily be damaged.
Figure 4 Harness and door switch 1. It is important that the short paper path assembly is held in the UP position before install-
ing the main drives module, Figure 6.
17. Prepare to remove the main drive assembly, Figure 5.

Support the short paper path Lubricate the support pin
Figure 6 Short paper path assembly Figure 7 Main drives module
CAUTION 3. Manually rotate the main drive motor to engage the drive between the drives plate and the
The belt tensioners are of the floating type, and are spring loaded. They should not be locked inverter transport before tightening the seven mounting screws, Figure 5.
down. 4. Rotate the jam clearance knob 4c and ensure that the registration shaft turns freely.
2. Lubricate the developer module support pin on the main drive module drives plate with 5. Take care when connecting PJ1 on the IOT PWB, make sure to align the pins correctly.
Plastislip grease, Figure 7.
6. If a new drives module or developer drive gear is installed, reset the developer count to
zero in the HFSI feature screen. Refer to GP 17 High Frequency service Items.

REP 4.2A Main Drive PWB (32-55 ppm) 3. Remove the main drive PWB, Figure 2.

Removal
WARNING
WARNING
2. Remove the fly wheel (3 short screws), Figure 1.
3 1
Remove main drive motor Disconnect 7 PJs
2 marked B
Remove 6 black
screws marked A
Figure 2 Main drive PWB
Replacement
1
2 Remove 3 short screws
Remove the fly wheel
Figure 1 Remove the fly wheel

REP 4.2B Main Drive PWB (65-87 ppm) 3. Remove the main drive PWB, Figure 2.

Removal
WARNING
WARNING
1. Remove the main drive module, REP 4.1B.
2. Remove the PJs from the main drive PWB, Figure 1.
Remove 4 screws
2
Disconnect PJ144
Figure 2 Main drive PWB
4. Remove the drives support bracket on the main drive module, Figure 3. Then remove the
drive belt and the main drive PWB,
1
Disconnect PJ146,
PJ154 and PJ151.
Figure 1 Disconnect the PJs

1
Ensure that the tabs are located in the bracket
3
Remove the main Figure 4 Main drive PWB location
drive PWB
1 2. Ensure that the support bracket on the main drive module is located correctly with the
Remove 6 screws drive shafts and the collar, Figure 5. Then secure the support bracket.
2
Remove the support bracket
Figure 3 Drives support bracket
Replacement
CAUTION
The belt tensioners are of the floating type, and are spring loaded. They should not be locked
down.
1. Ensure that the drives bracket is located in the tabs on the drives plate, Figure 4. Then
secure the main drive PWB to the drives plate.
Position the collar All three shaft are located

correctly in the bracket
Figure 5 Main drive module support bracket
3. Before installing the main drive module turn the drive gears by hand to position the drive
belts correctly on the drive gears.

REP 4.3A Main Drive Belt, Drive Gears and Idlers (32-55
ppm)
Removal
WARNING
WARNING
1. Remove the main drive module, REP 4.1A.
2. To remove the main drive belt, (32-38 ppm), refer to Figure 1.
To remove the main drive belt, (45-55 ppm), refer to Figure 2.
3 2
Remove the drive belt Slip the drive belt over the 1
pulley on the belt tensioner Remove the circlip and
intermediate drive gear
Figure 2 Main drive belt 45-55 ppm
3. Refer to Figure 3, to remove the following:

• Output paper path drive gear.
• Fuser drive gear.
• Registration transport drive gear.
• Developer drive gear.
• Idler rolls
3 2 1
Remove the drive belt Slip the drive belt over Remove the circlip and
the pulley on the belt intermediate drive gear
tensioner
Figure 1 Main drive belt 32-38 ppm

Remove the cir-
Remove the circlip clip, paper path
and the developer drive gear and
drive gear spring
Remove the circlip and Remove the idler Remove the circlip
the registration trans- rolls and the fuser drive
port drive gear gear
Figure 3 Remove drive gears and idlers
Replacement
CAUTION
The spring loaded belt tensioner, Figure 1 is a floating type and should not be locked down.
If a new developer drive gear is installed, reset the developer count to zero in the HFSI feature
screen. Refer to GP 17 High Frequency service Items.

REP 4.3B Main Drive Belts, Drive Gears and Idlers (65-87 • Intermediate drive gear
• Idler
ppm)
Remove circlip, output
Removal paper path drive gear
WARNING and the spring
1
WARNING Remove circlip and intermediate
Take care during this procedure. Sharp edges may be present that can cause injury. drive gear
1. Remove the main drive module, REP 4.1B.
2. Remove the drives support bracket, Figure 1.
Remove circlip and fuser drive

gear / pulley
Remove idler 2
Remove drive belt 2
Figure 2 Remove drive belt 2

• Main drive belt 1
• Developer drive gear
• Registration drive gear
• Idlers
1 2
Remove six screws Remove the support
bracket
Figure 1 Drives support bracket

• Main drive belt 2
• Fuser drive gear
• Output paper path drive gear

Remove circlip and developer
drive gear / pulley
Remove circlip and

registration drive pulley
Remove idlers
1
Remove drive belt 1 Position the collar All three shaft are located
correctly in the bracket
Figure 3 Remove drive belt 1 Figure 4 Main drive module support bracket
Replacement 2. Turn the drive gears by hand to position the drive belts correctly on the drive gears and
tensioner rolls.
3. If a new developer drive gear is installed, reset the developer count to zero in the HFSI
CAUTION feature screen. Refer to GP 17 High Frequency service Items.
The belt tensioners are of the floating type, and are spring loaded. They should not be locked
down.
1. Ensure that the support bracket on the main drive module is located correctly on the drive
shafts and the collar, Figure 4.

REP 4.4 Photoreceptor Drive Gear Replacement
Parts List on (32-55 ppm) PL 4.15, (65-87 ppm) PL 4.10. Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screws.
Removal
WARNING NOTE: Turn the drive shaft, so that the dowel pin is horizontal then locate the drive gear onto
the drive shaft.
WARNING
1. Remove rear cover, PL 8.10 Item 1.
CAUTION
When the drive gear is removed from the shaft, the dowel pin may drop onto the IOT PWB or
LVPS.
2. Remove the photoreceptor drive gear, Figure 1.
1
Remove three short
2 3
screws and the fly Remove the screw Remove the drive gear
wheel and collar and the dowel pin
Figure 1 Photoreceptor drive gear

REP 5.1 Top Cover Assembly
Parts List on PL 5.20 3 4
Remove the 2 latch pins. Remove the top
Removal cover assembly.
WARNING
1. Open the DADH top cover. Take note of the position of
2. Remove the DADH top cover assembly, Figure 1. latch pins.
2
Remove the screw and 1
the plastic bushing (front Disengage the hinges.
and back).
Figure 1 Top cover
Replacement
CAUTION
Be careful when the self tapping screw is installed into a plastic component, refer to GP 6.
The replacement is the reverse of the removal procedure. Make sure the latch pins are
installed correctly, refer to Figure 1.

REP 5.2 Top Access Cover Assembly Replacement
Parts List on PL 5.20 CAUTION
Removal
The replacement is the reverse of the removal procedure. Make sure that the 2 springs on the
WARNING idler roll are in the correct position, Figure 2. Then install the top cover.
Takeaway idler roll
1. Open the DADH top cover.
torsion spring
2. If installed, remove the rear wall, PL 8.10 Item 6.
3. Remove the DADH rear cover, PL 5.10 Item 1.
4. Remove the DADH top cover assembly, REP 5.1.
5. Remove the DADH top access cover assembly, Figure 1.
2
3 Remove the screw and
the bracket.
Remove the top access
cover assembly.
CVT idler roll torsion

spring
1 Figure 2 Torsion springs

Disconnect PJ191 and
the ground harness.
Figure 1 Top access cover assembly

REP 5.3 Feed Assembly NOTE: 45-87 ppm machines have an in-line connector between PJ184 and the document
present sensor. Disconnect the in-line connector before removing the feed assembly.
Removal
WARNING
WARNING 1
Disengage the hinges.
2
3. Remove the DADH rear cover, PL 5.10 Item 1. Remove 4 self tapping
4. Remove the feed roll assembly, REP 5.14. screws marked A.
5. Remove the feed assembly, Figure 1.
6
Remove the feed
assembly.
3 In-line connector. 4 5
Disconnect PJ183, See NOTE. Release the Disconnect the ground
PJ184 and PJ187. harness. harness.
Figure 1 Feed assembly
Replacement
CAUTION
The replacement is the reverse of the removal procedure.

REP 5.4 Input Tray Assembly
Parts List on PL 5.35 7
8 6
Removal Remove the input Remove 3 self tapping Loosen the screw.
tray assembly. screws marked A.
WARNING
WARNING
1. Remove the DADH, REP 5.19.
2. Remove the feed assembly, REP 5.3.
NOTE: To release the tension of the drive belts, refer to ADJ 5.1.
3. Remove the input tray assembly, Figure 1.
5 1
Disconnect PJ190. Release the tension on the
CVT motor drive belt.
2
Disconnect the ground harness.
4
Release the harness. 3
Release the tension and disengage
the drive belt.
Figure 1 Input tray assembly
Replacement
CAUTION
1. The replacement is the reverse of the removal procedure.
2. Perform the steps that follow:
• The feed motor and the CVT motor, belt tension adjustment, ADJ 5.1.
• DADH Width Guide Adjustment, ADJ 5.3.

REP 5.5 Baffle Assembly CAUTION
When the top access cover assembly, feed assembly, input tray assembly and CVT roll are
Parts List on PL 5.30 removed the DADH structure is weak. Do not lower the DADH in this configuration.
Removal 7. Carefully install the DADH frame on the machine. Secure the DADH with the two thumb-
WARNING screws.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the CAUTION
customer supply while performing tasks that do not need electricity. Electricity can Be careful to prevent damage to the document pad when the document pad is removed from
cause death or injury. Moving parts can cause injury. the baffle assembly.
WARNING 8. Slide the baffle assembly lower cover, Figure 2.
2. Remove the top access cover assembly, REP 5.2.
4. Remove the input tray assembly, REP 5.4.
5. Remove the CVT roll, REP 5.15.
6. Prepare to remove the baffle assembly, Figure 1.
2
Release the harness.
1 3
Disconnect the link arm.
Disconnect PJ189.
Figure 1 Preparation

DADH frame.
2
Disengage the hinge
pin.
3
Slide the tab through
slot in DADH frame.
3 4
Disengage the lugs in the lower
Remove the baffle
cover.
assembly.
1
Feed the harness and
ground harness through the
frame.
Solenoid link arm.
Figure 3 Baffle assembly

2
Remove 2 screws. Replacement
4
CAUTION
To help the removal of the
baffle assembly, slide the 1 Be careful when the self tapping screw is installed into a plastic component, refer to GP 6.
lower cover approximately Carefully remove the left hand The replacement is the reverse of the removal procedure. Make sure that the torsion springs
40mm (1.5 inches) away end of the document pad from the and harness are in the correct position, Figure 4.
from the document pad. baffle assembly.
Figure 2 Lower cover
CAUTION
Take care removing the baffle assembly, do not damage the solenoid link arm.
9. Remove the baffle assembly, Figure 3.

Torsion springs.
Route the harness.
Figure 4 Torsion springs and harness

REP 5.6 Takeaway Roll Assembly NOTE: To release the tension of the drive belt on the feed motor, refer to ADJ 5.1.

Removal 2
WARNING Remove 2 E-clips.
customer supply while performing tasks that do not need electricity. Electricity can White spacers.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. Black spacer.
2. Remove the takeaway roll assembly, Figure 1.
3
Slide the bearing forward.
1
Release the tension and
disengage the drive belt.
4
Remove the takeaway roll
assembly.
Figure 1 Takeaway roll assembly
Replacement
The replacement is the reverse of the removal procedure. Make sure the spacers and E-clips
are installed correctly, refer to Figure 1.

REP 5.7 Duplex Solenoid
Removal
WARNING
WARNING
2. Remove the DADH rear cover, PL 5.10 Item 1.
3. Prepare to remove the drive assembly, Figure 1.
1
Disconnect 3 ground
harnesses.
2
Remove 3 self tapping 1
screws marked A.
Release the tension and
disengage the drive
2 belts.
3
Remove the drive assembly. Release the harness.
Figure 2 Drives assembly
3 5. Remove the duplex solenoid, Figure 3.

PJ204.
4
Release the harnesses.
Figure 1 Drives assembly
NOTE: To release the tension on the drive belts, refer to ADJ 5.1.
4. Remove the drive assembly, Figure 2.

3 2
Disconnect PJ205. Remove the screw.
1
Disconnect the
link arm.
5
4 Release the duplex sole-
Disconnect the ground harness. noid from the clips.
Figure 3 Duplex solenoid
Replacement
CAUTION
The screw that attaches the ground harness to the duplex solenoid is shorter than the other
screws. Do not use the incorrect screw.
CAUTION
1. The replacement is the reverse of the removal procedure. Make sure that the wiring is not
caught below the drive assembly.
2. Perform the DADH motor adjustment, ADJ 5.1.

REP 5.8 Takeaway and CVT Sensor Replacement
Be careful when the self tapping screw is installed into plastic component, refer to GP 6
Removal
The replacement is the reverse of the removal procedure. Make sure the spring plate and idler
WARNING roll torsion springs are in the correct position. Also make sure that the CVT sensor actuator is
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the in the correct position below the CVT roll and the idler shaft. Refer to Figure 1 and Figure 2.
customer supply while performing tasks that do not need electricity. Electricity can Then install the top cover assembly,
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. Takeaway idler roll
1. Remove the DADH top cover assembly, REP 5.1. torsion spring
2. Remove the takeaway or CVT sensor, Figure 1.
2
Disconnect the correct PJ. Remove the
correct sensor.
1
Remove the screw.
Takeaway sensor.
CVT sensor.
Spring plate. CVT idler roll torsion

spring
CVT idler roll

shaft.
Figure 2 Torsion springs
Figure 1 Takeaway and CVT sensors

REP 5.9 Length Detect Sensors Replacement
Removal
WARNING
CAUTION
Disconnect the ground harness from the static eliminator before the input tray assembly lower
cover is removed, refer to Figure 1.
2. Turn the input tray assembly upside down. Remove the relevant cover:
• (32-38 ppm) Input tray assembly lower cover, PL 5.35 Item 21.
• (45-87 ppm) Lower cover (right), PL 5.35 Item 9 and Lower cover (left), PL 5.35 Item
20
3. Remove the length detect sensors, Figure 1.
1
Remove the ground harness
and bracket. Ground harness.
See CAUTION.
Length sensor 2.
2
Length sensor 1. Disconnect the correct PJ. Remove
the correct sensor.
Figure 1 Length detect sensors

REP 5.10 Registration Sensor
Removal
WARNING
1. Remove the DADH, top cover assembly, REP 5.1.
2. Remove the registration sensor, Figure 1.
5
Disconnect PJ192. Remove the registration
sensor
4
Remove the sensor assembly.
Torsion spring.
Figure 2 Torsion spring
1
Remove 2 screws. 2 3
Carefully release the Remove the pre-scan
torsion spring. idler roll.
Figure 1 Registration sensor
Replacement
CAUTION
The replacement is the reverse of the removal procedure. Make sure that the torsion spring is
installed correctly, Figure 2.

REP 5.11 Exit Sensor
Removal
WARNING
1. Raise the DADH.
CAUTION
Be careful to prevent damage to the document pad when the document pad is removed from
the baffle assembly.
2. Prepare to remove the exit sensor, Figure 1. 3
Disengage the lugs in the lower
cover.
4 2
Remove the lower cover. Remove 2 screws.
1
Carefully remove the left hand end of the
document pad from the baffle assembly.
3. Remove the exit sensor, Figure 2.

1
Disconnect
PJ196. Remove
the exit sensor.
Figure 2 Exit sensor
Replacement
CAUTION
Take care when installing self tapping screw into plastic components, refer to GP 6.

REP 5.12 DADH Counterbalance
Removal
WARNING
WARNING
terbalance springs are compressed and can cause injury when released.
WARNING
2. Put the DADH upside down on a solid flat surface.
NOTE: The counterbalances are different. The removal procedure for the two counterbalances
is same. The right counterbalance
ground tag.
3. Remove the relevant counterbalance, right, PL 5.10 Item 2 (4 screws) or left, PL 5.10 Item
4 (4 screws).
Replacement
CAUTION The left counterbalance
Be careful when the self tapping screw is installed into a plastic component, refer to GP 6. ground tag.
1. The replacement is the reverse of the removal procedure. Make sure the ground tags are
attached when the counterbalances are installed Figure 1.
2. Perform the steps that follow:
• DADH height adjustment, ADJ 5.2.
Figure 1 Ground tags
• DADH registration adjustment, ADJ 5.5.
3. If a new right counterbalance has been installed, perform the DADH skew adjustment,
ADJ 5.7.

REP 5.13 Exit Roll Assembly Replacement
Take care when installing self tapping screws into plastic components, refer to GP 6.
Removal
The replacement is the reverse of the removal procedure. Make sure the spacers and E-clips
WARNING are installed correctly, refer to Figure 1.
CAUTION
(32-38 ppm) Disconnect the ground harness from the static eliminator before the input tray
assembly lower cover is removed, refer to Figure 1.
20
4. Remove the exit roll assembly, Figure 1.
Black spacers.
E-clip.
Ground harness.
See CAUTION.
1
Remove the exit roll
assembly.
Figure 1 Exit roll assembly

REP 5.14 Feed Roll Assembly
Removal
WARNING
2. Remove the DADH feed roll assembly, Figure 1.
1
Completely raise the feed
roll assembly (2 clicks).
2
Raise the feed roll assembly
cover.
3
Remove the feed roll assem-
bly.
NOTE: There are three rollers on the

feed roll cartridge.
If the lower feed roll does not come out
with feed roll assembly, then remove it
separately from the machine.
Figure 1 Feed roll assembly

Replacement
1. The replacement is the reverse of the removal procedure. When the feed rolls are
installed, make sure the lowest roll, (retard roll), is positioned as shown in Figure 2.
2. If a new feed roll assembly is installed, select dC131 chain 5, location 05-001 and reset
the copy count to zero.
3. If a new feed roll assembly is installed, reset the DADH feed count to zero in the HFSI fea-
ture screen. Refer to GP 17 High Frequency Service Items.
Key Retard roll
Figure 2 Retard roll position

REP 5.15 Duplex Gate, CVT Roll and CVT Motor, Drive Belt 6. Disengage the back CVT roll bearing, Figure 2.

Removal
WARNING
3. Remove the DADF drive assembly, perform REP 5.7 steps 3 and 4.
1
Compress the two ends of
4. Remove the duplex gate, Figure 1. the bearing together.
1
Lift out the duplex
gate.
2
Push the bearing to disengage.
Figure 2 Bearing
7. Release the front CVT roll bearing, PL 5.25 Item 4. Remove the CVT roll and CVT motor,
drive belt, Figure 3.
Figure 1 Duplex gate
CAUTION
When the top access cover assembly, feed assembly, input tray assembly and CVT roll are
removed the DADH structure is weak. Do not lower the DADH in this configuration
5. Carefully install the DADH frame on the machine. Secure the DADH with the 2 thumb-
screws.

CVT roll.
White washer.
1
Remove the CVT roll.
2
Remove the CVT motor drive
belt.
Figure 3 CVT roll

Figure 4 Replacement
Replacement
1. The replacement is the reverse of the removal procedure. Make sure the white washer is
installed correctly, Figure 4.
2. Perform the DADH CVT motor adjustment, refer to ADJ 5.1.

REP 5.16 Document Width Sensor
1
Removal Release the harness.
WARNING
customer supply while performing tasks that do not need electricity. Electricity can 2
cause death or injury. Moving parts can cause injury. Disconnect PJ193.
CAUTION
cover is removed, refer to Figure 1.
3. Turn the input tray assembly upside down. Remove the relevant cover: arm
• (32-38 ppm) Input tray assembly lower cover, PL 5.35 Item 21. 3
• (45-87 ppm) Lower cover (right), PL 5.35 Item 9 and Lower cover (left), PL 5.35 Item Remove the document width sensor.
20
4. Remove the document width sensor, Figure 1.
Ground harness.
Figure 1 Document width sensor
Replacement
CAUTION
1. The replacement is the reverse of the removal procedure. Make sure the document width
sensor arm is attached correctly, refer to Figure 1.
2. Perform the DADH Width Guide Adjustment, ADJ 5.3.

REP 5.17 Input Tray Static Eliminator Replacement
Removal
WARNING
CAUTION
cover is removed, refer to Figure 1
20
3. Remove the input tray static eliminators, Figure 1.
Ground harness.
1
Remove the correct
static eliminator.
Figure 1 Static eliminators

REP 5.18 Exit Roll Idler
Removal Lift out the exit roll idlers.
WARNING
1. Remove the baffle assembly lower cover, PL 5.30 Item 1.
2. Remove the baffle assembly, REP 5.5.
3. Prepare to remove the exit roll idlers, Figure 1.
1
Release the link arm.
3
Remove the 2 bearings.
1
Carefully remove the tor-
sion spring and the docu-
ment finger.
Figure 2 Exit roll idlers
Replacement
CAUTION
3
Remove the lift bar and The replacement is the reverse of the removal procedure. Make sure that the torsion spring
link arm. and document finger are installed correctly, refer to Figure 3.
2
Raise one end of the exit roll idler shaft, then release
the lift bar.
4. Remove the exit roll idlers, Figure 2.

REP 5.19 DADH Removal
Removal
WARNING
WARNING
terbalance springs are compressed and can cause injury when released.
Torsion spring.
WARNING
1. If installed, remove the rear wall, PL 8.10 Item 6 and the left rear wall bracket assembly.
Document finger. 2. Disconnect the communication/power cable, PL 5.10 Item 6 and the DADH ground har-
ness, PL 5.10 Item 11.
3. Raise the DADH.
WARNING
Figure 3 Torsion spring and document finger
NOTE: The DADH weight is 13Kg (29lb.).
4. Remove the DADH from the machine, Figure 1.

REP 5.20 Mylar Guide Strip
Removal
WARNING
1. Raise the DADH.
2. Open the baffle assembly, PL 5.30 Item 5.
3. Remove the old mylar guide strip, PL 5.30 Item 14.
4. Use cleaning fluid to remove any contamination from the baffle assembly.
Replacement
1. Remove the 3 backing strips from the pressure sensitive adhesive tape on the mylar
1 guide.
Remove 2 thumbscrews. 2. Adhere the mylar guide to the baffle assembly, Figure 1.
2
Remove the DADH.
1
Bias the corner of the
mylar guide with the edge
of the baffle assembly.
Figure 1 DADH removal
Replacement 2
1. The replacement is the reverse of the removal procedure. Position the centre of the
mylar guide over the cen-
2. If a new DADH is installed, perform the steps that follow: tre rib.
a. Attach the document pad, refer to ADJ 5.6.
b. DADH Width Guide Adjustment, ADJ 5.3.
c. Select dC131 chain 5, location 05-001. Reset the copy count to zero.
d. Reset the DADH feed count to zero in the HFSI feature screen. Refer to GP 17 High
Frequency Service Items.
e. DADH height adjustment, ADJ 5.2.
f. DADH registration adjustment, ADJ 5.5.
g. DADH skew adjustment, ADJ 5.7.
Figure 1 Mylar guide

REP 6.1 ROS
Parts List on PL 6.10 Front Rear
Removal
WARNING
Avoid exposure to laser beam. Invisible laser radiation.
2
Slide the ROS to the rear to align
1 cut out. Lift the rear of the ROS.
Remove screw See Caution
WARNING
WARNING
1. Remove the scanner, REP 14.1A Scanner (32-55 ppm) or REP 14.1B Scanner (65-87
ppm).
CAUTION
3
Take care not to damage the wiring at the rear of the ROS. Slide the ROS to the rear to
2. Figure 1, remove the ROS. clear the front dowels, then lift
up and out.
4
Disconnect the harnesses at
the ROS then remove the ROS
Figure 1 ROS removal

Replacement
Reverse the removal procedure to replace the ROS.
CAUTION
Ensure that the harnesses are not damaged when the ROS is installed.
1. If installing a new ROS, ensure that the ROS is the correct one for the machine speed.
Check that the part number is correct, as listed in PL 6.10 Item 4. The part number and
the machine speed are labelled on the underside of the machine, as shown in Figure 2.
2. Figure 2. Ensure that the harness is routed correctly.
Label (Underneath)
Harness routing
Figure 2 ROS harness routing
3. Go to dC604 Registration Setup, check/adjust the registration.

4. Perform ADJ 9.2 Image Quality Adjustment Routine.

REP 7.1 Tray 1 and Tray 2 Removal REP 7.2 Tray 3 and Tray 4 Removal
Removal Removal
WARNING WARNING
CAUTION 1. Remove the paper from the two trays.
Do not stack the trays one on top of the other tray. The top tray can damage the bottom tray, 2. Remove the right hand cover, PL 7.25 Item 7.
which cause misfeeds or paper jams. 3. Remove the tray 3 and tray 4 front cover, Figure 1.
1. Remove the tray 1 or tray 2, Figure 1.
NOTE: The removal procedure for tray 1 and tray 2 is the same.
Tray stop Tray stop

1
Remove 3 screws (tray 3)
2
Remove 2 screws (tray 4)
Figure 1 Tray 3 and tray 4 front covers removal
4. Remove the stops, Figure 2.

If Tray 4 needs to be removed then remove Tray 3 first.
1 3 If only Tray 3 is to be removed then do not remove the left hand stop.
Pull out the tray.
Release the right
side of the tray,
2 then the left.
Lift the front of tray.
Figure 1 Tray 1 and tray 2 removal
Replacement
The replacement is the reverse of the removal procedure. Make sure that the left tray slide is
located inside the tray stop before inserting the right side of the tray. Refer to Figure 1.

Tray 4 rail location
3 1
Remove left hand stop Remove right hand stop
2 (tray 3)
(tray 4) Remove centre stop
Figure 2 Tray 3 and tray 4 rail stops
5. Lift and pull to remove the tray complete with the guide rails.
Replacement
The replacement is the reverse of the removal procedure. Refer to GP 6 when refitting the
screws to secure tray 3 and tray 4 front covers. Tray 3 rail location
NOTE: When installing tray 3 or tray 4 ensure that the tray rails are located correctly in the
base of the HCF, Figure 3.
Figure 3 Location of the tray rails

REP 7.3 Tray 3 and Tray 4 Elevator Motor
Removal Tray 4 elevator motor
WARNING
WARNING
1. Pull out tray 3 and tray 4. HCF control PWB
2. Remove the network controller if installed, PL 16.10.
3. Remove the rear cover from the HCF, PL 7.25 Item 1.
4. Disconnect PJ395 or PJ397 elevator motor harness from the HCF control PWB,
5. Disconnect the harness from the low paper sensor on the elevator motor.
6. Remove the tray 3 or tray 4 elevator motor, Figure 1.
Tray 3 elevator motor
1
Remove the screw
Low paper sen-

sor
2 Timing disc
Remove the elevator
motor
Figure 1 Elevator motor removal
Replacement

REP 7.4 Tray 3 and Tray 4 Elevator Cables NOTE: Short cable over the outer pulley and the long cable over the inner pulley.

Removal Tray 4 pulley carrier Tray 3 pulley
carrier
WARNING
WARNING
NOTE: The elevator drives at the front and at the rear are similar for both trays.
1. Remove tray 3 or tray 4, REP 7.2.

2. Remove the cables from the front drive pulley, Figure 1.
2
Remove the short cable from the
drive pulley.
3 Tray 4 drive shaft Tray 3 drive shaft

Remove the long cable from the Remove cables
drive pulley.
Figure 2 Remove front elevator cables
1
Remove E clip
Figure 1 Front elevator cable removal
3. Remove the pulley carrier and pass the cables through the base of the tray, Figure 2.

4. Remove the tray 3 rear elevator cable, Figure 3. 5. Remove the tray 4 rear elevator cable, Figure 4.
2 5
Remove the metal plate if Remove the metal plate if fitted
fitted
3
Remove the pulley
carrier 4
Remove 3 pulley carrier
4
Remove the drive
dog and cap
3
Remove the cable from
the drive pulley
5
Remove the cable from
the drive pulley.
1
Remove E-clip 1 2
6 6 Remove E-clip
Remove the drive dog
Pass cable through the Pass the cable through and end cap
base of the tray the base of the tray
Figure 3 Tray 3 rear cable removal Figure 4 Tray 4 rear cable removal
Replacement
Tray 3 front cables.

1. Thread the short cable over the inner groove on the pulley
2. Thread the long cable over the outer groove on the pulley.
Tray 3 rear cable.
• Thread the medium length cable over the inner groove on the pulley.
Tray 4 front cables.
1. Thread the long cable over the inner groove on the pulley
2. Tread the short cable over the outer groove on the pulley.
Tray 4 rear cable.
• Thread the medium length cable over the outer groove on the pulley.

REP 7.5 Bypass Tray and Left Hand Door Assembly 6. Remove the bypass tray and left hand door assembly, Figure 2.
Parts List on PL 7.30 NOTE: Check that the point of the hinge pin has not damaged the wire harness.
Removal
WARNING
WARNING
1. Remove rear cover, PL 8.10 Item 1.
2. Remove the waste toner bottle and door, REP 9.1. 1
Remove the hinge pin.
3. Prepare to remove the bypass tray, Figure 1.
2
Remove the left door
and bypass tray.
Disconnect PJ636
and PJ36
Wire harness
Figure 2 Bypass tray hinge pin
Replacement
CAUTION
4. Remove upper left hand cover, PL 8.10 Item 3. When replacing the hinge pin, do not damage the wire harness.
5. Pull out the extender tray on the bypass tray. 1. The replacement is the reverse of the removal procedure.
2. Connect PJ636 and PJ36 before installing the bypass tray and the left door assembly,
refer to Figure 1.
3. Make sure that the bypass tray and left door assembly is correctly aligned before inserting
the hinge pin.
4. Perform the dC604 Registration Setup.

REP 7.6 Tray 1 and Tray 2 Paper Guides
Removal Align the tabs with the cut outs
in the tray base
WARNING
NOTE: The removal procedure is the same for tray 1 and for tray 2.
2
1. Remove the paper then remove the tray, REP 7.1. Lift the tab with a small
screwdriver
2. To remove the paper width guide, Figure 1.
3
Remove the paper guide
Figure 2 Remove the paper length guide

2
Press the green tab and Replacement
move the side guide 1. The replacement is the reverse of the removal procedure.
towards the centre of the
tray 2. Locate the paper length guide correctly in the base of the tray, Figure 3.
1
Lift the paper lift plate 3
Lift and remove the 1
paper guide Locate the ribbon tag in the paper
guide
Figure 1 Remove the paper width guide
3. To remove the paper length guide.

a. Remove the paper width guide and the paper tray.
b. Remove the paper length guide, Figure 2. 2
Position the paper guide over
the cut outs
3
Press down on the two
tabs and slide the paper
guide into position
Figure 3 Locate the paper length guide

REP 7.7 Tray 3 and Tray 4 Stack Height Sensor 5. Disconnect and remove the stack height sensor, Figure 1.
Parts List on PL 8.30, PL 8.31

Removal
WARNING
WARNING
1. Pull out tray 3 or tray 4, PL 7.15 Item 3.
2. Remove the network controller, PL 16.10.
4. Remove the required paper feed assembly:
• Tray 3 paper feed assembly, REP 8.2.
• Tray 4 paper feed assembly, REP 8.3.
Stack height sensor
Figure 1 Stack height sensor
Replacement

REP 7.8 Tray 3 and Tray 4 Stack Limiter
Removal Use a small screwdriver to press down
the tab to release the bracket
WARNING
WARNING
1. Remove tray 1 and tray 2.
2. Remove tray 3, REP 7.2.
3. Perform the following:
• To remove the tray 3 stack limiter and bracket, Figure 1.
• To remove the tray 4 stack limiter and bracket, Figure 2.
1
Use a small screwdriver to press down
the tab to release the bracket.
2
Slide the bracket to the front
Figure 2 Tray 4 stack limiter and bracket
4. Remove the stack limiter from the bracket.

Replacement
2
Slide the bracket to the front
to remove.
Figure 1 Tray 3 stack limiter and bracket

REP 7.9 Tray 3 and Tray 4 Home Switch 5. Remove the tray home switch, Figure 2.

3
Removal Disconnect the har-
WARNING ness
WARNING
The removal procedure is the same for tray 3 and tray 4.
1. Pull out Tray 3 or Tray 4.

2. Remove the network controller, PL 16.10. 1
Release harness
4. Remove the tray home switch and holder, Figure 1. 2
Press the tabs to release the
switch
Figure 2 Tray home switch
Replacement
Ensure that the tabs on the switch holder locate correctly in the holes in the base, Figure 3.
1
2 Remove screw
Lift and remove the
holder
Figure 1 Tray home switch and holder

Location holes in
the base
Tab on the holder
Figure 3 Holder location

REP 7.10 HCF Control PWB 3. Remove the HCF Control PWB, Figure 1.

Removal
WARNING
CAUTION
Ensure that E.S.D. procedures are observed during the removal and installation of the HCF
Control PWB.
3
2. Remove the rear cover, PL 7.25 Item 1. Press the clip to
release the PWB
2
1 Remove the screw
Disconnect all PJ
connectors
Figure 1 Remove the HCF control PWB
Replacement
After completing the replacement procedure, perform dC604 Registration Setup.

REP 7.11 Tray 3 and Tray 4 Elevator Damper and Gears 3. To remove the damper from tray 4, Figure 2.

Removal
WARNING
WARNING
Take care during this procedure. Sharp edges may be present can cause injury.
1. Remove tray 3 or tray 4, REP 7.2.
2. To remove the damper from tray 3, Figure 1.
2 1
Lift and remove the damper
Remove the screw
Figure 2 Tray 4 damper
2 1
Lift and remove the Remove the screw
damper
Figure 1 Tray 3 damper

4. To remove the drive gears, Figure 3. Replacement
1. The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting
the screws.
2. Ensure the gears are correctly aligned, Figure 4.
Pinch the two sections of the

Align the two gears as shown
shaft together and pull off the
and then push the gears onto
gears
the shaft
Figure 3 Remove the gears
Figure 4 Install the gears

REP 7.12 Tray 1 and Tray 2 Paper Size Cams NOTE: The cams are the same for tray 1 and for tray 2. The small cam is for the tray
home position and the larger cams are for the paper size position.
Removal
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Remove the tray
home cam
WARNING
1. Remove the output device.
2. Remove the right hand cover, PL 8.10 Item 9.
3. Remove tray 1 or tray 2 leaf spring, Figure 1.
2
Remove the 4 paper
size cams
Figure 2 Remove the cams
Replacement
The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screws.
Remove the screw and

leaf spring for Tray 1.
Remove the screw and leaf
spring for Tray 2
Figure 1 Remove the leaf springs
4. Remove the cams for tray 1 or tray 2, Figure 2.

REP 7.13 Tray 5 Empty Sensor 3. Remove tray 5 empty sensor, Figure 2.

Removal
WARNING
WARNING
1. Remove the top cover, PL 7.60 Item 10.
2. Prepare to remove the tray 5 empty sensor, Figure 1.
1
Disconnect the harness 2
sensor
Figure 2 Remove tray 5 empty sensor
1 2 3
Disconnect the harness Remove eight screws Lift the upper plate
marked A

Replacement
the screws.
2. Make sure that the spring on the paper feed assembly is in the correct position, Figure 3.
Place the spring under the

post
Figure 3 Feed assembly spring
3. Make sure that the spring is position on top of the nip roll shaft when the upper plate is
installed, Figure 4.
Position spring on the top of the chute
Figure 5 Upper insert chute spring
Spring position 6. Check that the harness routing is correct, Figure 1.
Figure 4 Nip roll spring
4. Check that the correct screw is used to attach the upper plate.
5. Make sure that the spring is positioned on top of the chute upper insert, Figure 5.

REP 7.14 Tray 5 Stack Height Sensor 3. Remove tray 5 stack height sensor, Figure 2.

Removal
WARNING
WARNING
2. Prepare to remove the tray 5 stack height sensor, Figure 1.
Press the tabs to release the sensor
Figure 2 Remove the sensor
Replacement
the screws.
1 2. Check that the harness routing is correct, Figure 1.
Disconnect the harness

REP 7.15 Tray 5 Down Sensor REP 7.16 Tray 5 Elevator Motor Assembly
Removal Removal
WARNING WARNING
WARNING WARNING
Take care during this procedure. Sharp edges may be present can cause injury. Take care during this procedure. Sharp edges may be present can cause injury.
1. Remove the rear cover, PL 7.60 Item 9. 1. Remove the paper from the tray.
2. Remove the tray 5 down sensor, Figure 1. 2. Remove the rear cover, PL 7.60 Item 9.
3. Remove the tray 5 elevator motor assembly, Figure 1.
NOTE: The tray 5 paper tray must be supported before the elevator motor assembly is
removed.
1
Disconnect:
PJ518 on the
encoder,
In-line ground
connectors
and
PJ530
1 2
Disconnect the Remove screw
harness
2
5 4 Disconnect the motor
Slide the motor off Remove the 3
Figure 1 Remove the sensor connections
the shaft KL clip Release the
cable tie on the
Replacement motor
Figure 1 Remove the elevator motor assembly
screws.

4. If required remove the encoder sensor from the plastic bracket, Figure 2.
Mylar guide
1
Press the tab to release the encoder
sensor
Rear channel
2
Disconnect the harness on
the encoder sensor
Figure 2 Remove the encoder sensor
Replacement
1. To help with the installing of a new elevator motor, support the paper tray on two reams of
paper.
2. Make sure that the encoder sensor is position on the elevator motor assembly, Figure 2.
the screws. Ramp to slide against
4. Check that the harness is routed in the channel on the plastic bracket, Figure 3. the mylar, to keep the
harness in the correct
position
Check that the wires in the har-

ness are not trapped and are
free to move Figure 4 Location of the harness
8. Check the registration, refer to dC604.
Figure 3 Harness position
5. Ensure that there are no twists in the harness when installing the elevator motor.
6. When the motor is installed, remove the paper supporting the paper tray.
7. Exercise the elevator motor with one sheet of paper in the tray. Observe that the harness
tracks properly between the mylar guide and the rear channel. Figure 4.

REP 7.17 Tray 5 Upper Limit Switch 4. Remove the tray 5 upper limit switch and the actuator if required, Figure 2.

Removal
WARNING 3
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Remove screw and
customer supply while performing tasks that do not need electricity. Electricity can release the spring to
cause death or injury. Moving parts can cause injury. remove the actuator
WARNING
2
Remove two
2. Remove the top cover, PL 7.60 Item 10. screws and
3. Prepare to remove the tray 5 upper limit switch, Figure 1. remove switch
1
Remove two screws
1
Disconnect harness
2
Remove E-clip
Figure 2 Remove tray upper limit switch
3 Replacement
Loosen the screw to 1. The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting
release belt tensioner the screws.
4
Remove two screws

REP 7.18 Tray 5 Down Limit Switch 3. Lift the tray to access to the tray 5 down limit switch and the actuator if required, Figure 2.

Removal
WARNING
WARNING
1. If the tray must be repositioned, refer to REP 7.16. Disengage the elevator motor from the
tray and move the tray to the required position. Re-engage the elevator motor to hold the
tray.
2. Release the paper tray to gain access to the tray 5 down limit switch, Figure 1.
2 Remove the E-clip to release

1 Remove two screws the actuator
Disconnect harness
Figure 2 Remove tray 5 down limit switch
Replacement
the screws.
2. Check that the wires are not trapped when refitting the tray.
1
Remove three screws
Tray 5 down limit switch
Figure 1 Release the paper tray

REP 7.19 Un-docking and Docking Tray 5 3. At the rear of the machine release the latch and pull the tray 5 module away from the
machine, Figure 2.
Removal
WARNING
WARNING
WARNING
Take care not to topple Tray 5.
Tray 5 is unstable when undocked from the machine.
Do not show the customer how to undock Tray 5.
1. Remove the paper from the tray.
2. Engage the transit lock and pull the tray 5 module away from the machine until the lock
engages, Figure 1.
Press the lever to release

the latch.
Figure 2 Un-dock the tray 5 module
To engage - lift the lever and

move to the right
Figure 1 Engage transit lock

Replacement 3. Release the transit lock and push the tray 5 module into the docked position against the
machine, Figure 4.
1. The replacement is the reverse of the removal procedure.
2. Position the tray 5 module and align the docking guides with the machine, Figure 3
Lift the latch and move to the left to

Align the tray 5 module with the release the lock
docking plate on the machine. Push
the module to dock and lock the tray
5 module to the machine.
Figure 4 Release transit lock
Figure 3 Docking the Tray 5 module
4. Go to ADJ 7.3 Machine to Tray 5 Alignment and complete the adjustment.

REP 7.20 Tray 1 and Tray 2 Lift Gear Assembly Replacement
Parts List on PL 7.10 Engage the lift gear assembly with the spigots on the rear of the tray. The remainder of the
replacement procedure is the reverse of the removal procedure.
Removal
WARNING
WARNING
1. Remove the tray, REP 7.1.
2. Remove the paper width guide, REP 7.6.
NOTE: Note the position of the two screws on the gear assembly, for replacement pur-
poses.
3. Raise the paper lift plate. Raise the paper tray lift arm to its fullest extent and slide it
towards the rear of the tray. This releases the pin from the quadrant as shown in Figure 1.
1 4
Slide the raised arm to Remove the gear
the rear of the tray assembly, quadrant
and the bush behind
the quadrant
3
2 Remove the 2
Remove the pin screw
Quadrant
Figure 1 Lift gear removal

REP 8.1 Tray 1 and Tray 2 Paper Feed Assembly Replacement
Parts List on PL 8.26 1. Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screws.
Removal 2. If new feed rolls are installed, reset Tray 1 or Tray 2 Feeds count to zero in the HFSI fea-
WARNING ture screen. Refer to GP 17 High Frequency service Items.
WARNING
1. Remove tray 1 or tray 2 as required.
2. Remove tray 1 or tray 2 feed assembly. Figure 1.
3
remove tray 1.
1
2 Disconnect the harness
remove tray 2.
Figure 1 Remove tray 1 or tray 2 paper feeder

REP 8.2 Tray 3 Paper Feed Assembly Replacement
Parts List on PL 8.30 Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screws.
Removal
WARNING 1. Refer to the kit instructions and install the spacers on the paper feed assembly.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 2. Slide the spacer to the end of the shaft, Figure 2.
WARNING
1. Pull out tray 3.
4. Remove the paper feed assembly, Figure 1.
NOTE: Note the position of the blue flash on the ribbon cable when connected into
PJ399.
Position of the spacer
Figure 2 Location of the spacer
1 3
Disconnect 2 PJs. 2 Lift the tab and move the
Disconnect ribbon cable
feed assembly to the left
from PJ 399
and remove.

3. Make sure that the feed assembly locates in the stack limiter bracket, Figure 3. REP 8.3 Tray 4 Paper Feed Assembly
Removal
WARNING
WARNING
1. Pull out tray 4.
4. Prepare to remove the paper feeder, Figure 1.
Locate the feeder into the stack

limit bracket
Figure 3 Locate the paper feeder assembly
4. Install the paper feed assembly and push the tray in slowly.
NOTE: Check that the tray does not touch the feed assembly.
5. Connect the ribbon cable and the PJs, Figure 1.

6. If a new feed roll assembly is installed, reset the Tray 3 Feeds count to zero in the HFSI
feature screen. Refer to GP 17 High Frequency service Items.
2 1
Remove the cover Remove 2 screws

5. Remove the paper feed assembly, Figure 2.
NOTE: Note the position of the blue flash on the ribbon cable when connected into Locate the feeder into the stack
PJ391. limit bracket
1
Disconnect ribbon 2 3
cable from PJ391 Disconnect 2 PJs Lift tab and move the feed Figure 3 Install the paper feed assembly
assembly to the left and
remove 2. Install the paper feed assembly and push the tray in slowly.
NOTE: Check that the tray does not touch the feed assembly.
3. Connect the ribbon cable and the PJs, Figure 2.
Replacement 4. If a new feed roll assembly is installed, reset the Tray 4 Feeds count to zero in the HFSI
Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the feature screen. Refer to GP 17 High Frequency service Items.
screws.
1. Make sure that the feed assembly locates in the stack limiter bracket., Figure 3.

REP 8.4 Registration Transport
Temperature / Humidity Disconnect bias
Removal PWB lead.
WARNING
WARNING
1. Remove the fuser module, PL 10.10 Item 1.
2. Remove the duplex assembly, REP 8.7.
3. Remove the xerographic module, PL 9.20 Item 2.
4. Remove the developer module, REP 9.2.
5. Remove the short paper path assembly, REP 10.1.
6. Open left hand door, PL 7.30 Item 2.
CAUTION
Figure 1. Do not damage the temperature/humidity PWB.
7. Prepare to remove the registration transport, Figure 1.
Ground wire
2
1 Remove the 2 screws and the retainer bracket
8. Remove the registration transport, Figure 2.

9. if required remove the cover from the drive gears, Figure 3.
2
Lift the cover and slide
off the shaft
1
Release the clip
2 1
Remove the registration transport Move the frame to the front and lift to
through the front of the machine Shaft
unlock the transport from the base.
Figure 2 Transport removal

Figure 3 Remove the cover

Replacement 3. Ensure that the mylar guide on the registration transport is located on the top of the IOT
frame and not below the frame, Figure 5.
1. Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screw to the retaining bracket.
CAUTION
Ensure that the locking foot is correctly located into the base.
2. Locate the transport foot into the base, Figure 4.
Position the mylar guide on top of the frame
Figure 5 Mylar guide position
4. Check that the ground wire is secured, Figure 1, when the retainer bracket is reinstalled.
5. Go to 01A Ground Distribution RAP. Check the grounding of the registration drive shaft
and the pre-registration drive shaft.
Figure 4 Transport foot location
6. After completing the replacement procedure, perform the dC604 Registration Setup.
7. If a new Bias contact is installed, reset the Bias Foam count to zero in the HFSI feature

REP 8.5 Registration Clutch 3. Remove the registration clutch, Figure 2.

Removal
WARNING
Remove the clutch and
WARNING gear together
1. Remove the registration transport, REP 8.4.
2. Prepare to remove the clutch, Figure 1.
1
2
Remove the E-clip 1
Remove E-clip on the
2 gear
Remove the harness
from the baffle
Figure 2 Registration Clutch


Replacement REP 8.6 Registration Sensor and Wait Sensor (35-55ppm)
Replacement is the reverse of the removal procedure. Parts List on PL 8.15
Check the following: Removal
1. The clutch is located on the tang on the registration frame, Figure 3. WARNING
2. The clutch harness is correctly routed and secure, Figure 1. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
3. Turn the jam clearance knob 4c to rotate the drive shaft. Ensure that the drive plate on the customer supply while performing tasks that do not need electricity. Electricity can
clutch rotates without binding on the clutch body, Figure 3. cause death or injury. Moving parts can cause injury.
4. After completing the replacement procedure, perform the dC604 Registration Setup. WARNING
2. Remove the appropriate sensor, Figure 1.
Locate the
clutch into the
tang
Clutch drive plate
Clutch body Registration sensor
1
Disconnect harness
2
Release the sensor Wait sensor
and remove
Figure 3 Clutch location
Figure 1 Sensor location
Replacement
1. Replacement is the reverse of the removal procedure.

REP 8.7 Duplex Transport 3. Check that the duplex transport is located correctly on the metal channel, Figure 2.
Parts List on (32-55 ppm) PL 8.22, (65-87 ppm) PL 8.20
Removal NOTE: Lift the left side of the transport to engage the support pin through the rear frame.
WARNING
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury. Duplex transport
WARNING
1. Remove the duplex transport, Figure 1.
Duplex transport
3 1 Metal channel.
Pull out and remove Remove screw.
the duplex transport
2
Pull the transport out by 75 mm
(3 inches) and disconnect the
harness
Figure 1 Duplex transport removal

Figure 2 Duplex transport location
Replacement
screw to the duplex transport.
2. Go to 01A Ground Distribution RAP. Check the grounding of the duplex transport.

REP 8.8 Duplex Motor and Drive Belts REP 8.9 Bypass Tray Feed Solenoid
Parts List on (32-55 ppm) PL 8.22, (65-87 ppm) PL 8.20 Parts List on PL 7.30
Removal Removal
WARNING WARNING
WARNING WARNING
WARNING 1. Remove the bypass tray, REP 7.5.
Take care during this procedure. Motors will become hot during normal operation. CAUTION
1. Remove the duplex transport, REP 8.7. Take care not to lose the small spring on the back of the solenoid.
2. Remove the bypass feed solenoid, Figure 1.
NOTE: The duct on the duplex transport is only used on the 65 - 87 ppm machine.
2. Remove the motor and drive belts, Figure 1.
5
Remove drive belts
1 2
Disconnect the Remove the spring
motor harness (top first)
1
Disconnect harness
4
Remove E-clip 3 2 4
Remove motor Remove 2 screws 3 Remove the solenoid
Remove 2 screws
Figure 1 Bypass tray feed solenoid

Figure 1 Duplex motor and drive belts
Replacement
Replacement Replacement is the reverse of the removal procedure.

REP 8.10 Tray 3 and Tray 4 Transport Motor
Removal
WARNING
WARNING
2. Remove HCF rear cover, PL 7.25 Item 1.
3. Remove the Tray 3 and 4 transport motor, Figure 1.
3 2 1
Remove the motor Remove 2 screws Disconnect motor
harness
Figure 1 Tray 3 and 4 transport motor
Replacement
screws.

REP 8.11 Tray 3 and Tray 4 Transport Drive Gear
Removal
WARNING
WARNING
2. Remove the tray 3 and 4 transport motor, REP 8.10.
3. Remove the tray 3 and 4 transport motor bracket, Figure 1.
2 1
Remove the bracket with the Remove 2 screws
drive gear and the drive belt
Figure 1 Tray 3 and 4 transport motor bracket

Replacement 2. Check that the transport motor bracket is located on the stops on the HCF frame, Figure
3.
CAUTION
HCF frame
The needle bearing in the drive gear can be damaged during removal / replacement. Care
must be taken when removing / replacing the drive gear onto the take away drive shaft.
1. Locate the drives belt onto the drive gear and the tray 3 transport drive coupling, Figure 2.
Drive belt Tray 3 transport drive

coupling
Drive gear
Locate the bracket on the stop to
position the bracket correctly.
Figure 2 Transport drive gear
Figure 3 Transport motor bracket

REP 8.12 Tray 1 and Tray 2 Transport Drive Belt REP 8.13 Tray 3 Transport Assembly
Removal Removal
WARNING WARNING
WARNING WARNING
1. Remove rear cover, PL 8.10 Item 1. CAUTION
2. Remove waste toner bottle, PL 9.10 Item 1. Take care when removing tray 3 support bracket from its snap in mounting.
3. Remove the transport drives belt, Figure 1. 1. Remove tray 3 and tray 4 front covers, Figure 1.
Use a small screw driver to remove the

front cover from tray 3
1
Slip the drive belt over the
idler roll to remove the
drives belt
Figure 1 Tray 1 and 2 drives belt
Replacement
2
1. Reverse the removal procedure to replace the transport drives belt. Remove 3 screws
2. After completing the replacement procedure, perform the dC604 Registration Setup. 1
Remove 2 screws
Figure 1 Remove front covers
CAUTION
Take care to avoid damage to the tray 3 feed sensor flag at the rear of the tray, PL 7.15 Item 9.
2. Remove tray 3 transport assembly, Figure 2.

REP 8.14 Tray 3 Feed Sensor Actuator
Removal
WARNING
WARNING
1. Remove tray 3 transport assembly, REP 8.13.
3 2. Remove tray 3 feed sensor actuator, Figure 1.
Press the rear lug over the post
NOTE: Make a note of how the spring is located.
4
Remove the transport
1
Remove the actuator
1
Remove 2 screws
2
Apply pressure between 2
transport and tray Remove actuator spring
Figure 2 Tray 3 transport assembly
Replacement
Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the Figure 1 Tray 3 feed sensor actuator
screws.
Replacement
CAUTION
Take care when locating the actuator spring, it can be easily deformed or broken

REP 8.15 Registration Sensor (65-87 ppm)
Removal
WARNING
WARNING
1. Remove the developer assembly, REP 9.2.
2. Remove the xeromodule.
3. Remove the registration nip assembly, Figure 1
NOTE: To improve the access when removing the screw. Move the xerographic module
latch to the lock position, this changes the position of the developer paddle.
2 1
Remove the sensor and
Loosen two screws
support bracket
Move the xero-

graphic module latch Figure 2 Remove sensor and bracket
in the lock position.
3
2 Remove the registration
1 Remove the screw
nip assembly
Remove the bias lead
Figure 1 Remove registration nip assembly
4. Remove the registration sensor and support bracket, Figure 2.

5. Remove the sensor from the support bracket, Figure 3. Replacement
1. Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting
screws.
2. Locate the support bracket on the machine frame and tightened the screws, Figure 4.
1
Locate the tab on the
bracket in the hole on the
frame
2
Tighten two screws
1
2
Remove the sensor from
the support bracket
Figure 3 Remove the sensor
Figure 4 Position of sensor

3. Ensure that the mylar guide is located on the top of the frame, Figure 5.
Position the mylar guide above

the machine frame
Figure 5 Position of the mylar guide

REP 8.16 Tray 1 and Tray 2 Transport Rolls and Bearings
Removal
WARNING
WARNING
1. Remove tray 1 and tray 2, PL 7.10.
2. Remove tray 1 and 2 paper feed assembly, REP 8.1.
4. Remove the waste toner bottle and door, REP 9.1.
5. Remove the drive belt, Figure 1,
3 4
Remove the E-clip Move the shaft to the
rear and remove
1 2
Remove the drive pulley
Remove the E-clip
Figure 2 Remove the drive shaft

1
Remove the drive belt
Replacement
1. Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting
screws.
2. Ensure that the bearings are located correctly.
3. If a new transport roll is installed, reset the Tray 1 or Tray 2 trans count to zero in the HFSI
Figure 1 Remove the drive belt 4. After completing the replacement procedure, perform the dC604 Registration Setup.
6. Remove the drive shaft and bearings, Figure 2.
NOTE: The drive pulleys have a built-in one way clutch. Before the drive pulley is
removed, mark the pulley to indicate its installed position. The drive shaft rotates when
the pulley is turned in a anti-clockwise direction.
• The removal procedure is the same for the tray 1 and tray 2 transport rolls.
• Remove the front bearing when the shaft has been removed.

REP 8.17 Wait Sensor (65-87ppm) 3. Remove the door cover, Figure 2.

Removal
WARNING
WARNING
1. Remove the left hand door, REP 7.5.
2. Prepare to remove the door cover, Figure 1.
1
Remove the cover from the
left hand door assembly.
Figure 2 Remove the door cover
1
Remove screws

4. Location of the wait sensor, Figure 3. 5. Remove the wait sensor, Figure 4.
1
2
Un-clip and remove the
sensor
Figure 4 Remove the wait sensor
1
Wait sensor
Figure 3 Location of the wait sensor

Replacement REP 8.18 Tray 1 and Tray 2 Transport Roll Drives Motor
1. Replacement is the reverse of the removal procedure. Parts List on PL 8.25
2. Ensure that the lug on the cover is located correctly in the left hand door assembly, Figure
5.
Removal
WARNING
WARNING
2. Remove the waste toner bottle and door, REP 9.1.
3. Remove tray 1 and tray 2 paper trays.
4. Prepare to remove the transport roll drives motor, Figure 1.
1
Location point on
the door assembly
1
Remove drive
belt
2
Lug on the cover
2
Remove two screws
3
Figure 5 Left hand door assembly Remove ground screw
Figure 1 Prepare to remove the motor

5. Remove tray 1 and tray 2 and remove the transport motor, Figure 2. REP 8.19 Bypass Tray Feed Head
Removal
WARNING
WARNING
CAUTION
Take care not to lose the small spring on the back of the solenoid.
2. Open left hand door and remove the spring from the feed solenoid, Figure 1.
2 1
Remove the Disconnect the
motor and connector
ground wire
Figure 2 Tray 1 and tray 2 transport roll drive motor
Replacement
Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screws. 1
Un-clip and remove
the spring
Figure 1 Feed solenoid spring

3. Remove the cover from the feed head, Figure 2. 4. Remove ribbon cable from feed head, Figure 3.
1
Disconnect PJ
from the tray
empty sensor
1 2
Use a small screw driver to Remove ribbon
release the cover cable
Figure 2 Feed head cover Figure 3 Feed head ribbon cable

5. Remove the feed head, Figure 4.
2 Bypass tray
Position of the pressure empty sensor
plate cam actuator
1
Position the flat
on the Feed roll
2
Remove the
feed head
1 3
Press the tabs and lift the Position of the tab on
feed head the drive gear
Repeat the action at the 4
rear Position of the nip rolls
Figure 4 Bypass tray feed head Figure 5 Component alignment
Replacement
2. Before replacement of the feed head ensure that feed roll, pressure plate cam and drive
gear are correctly aligned, Figure 5.
3. When the feed head is replaced, ensure that the bypass tray empty sensor actuator is
positioned in the slot in the lift plate. Refer to Figure 5.
4. Manually rotate the drive gear until the tab on the drive gear is engaged with the armature
on the bypass tray feed solenoid.

REP 8.20 Bypass Tray Drive Gear 2. Before replacement of the feed head, ensure that feed roll, pressure plate cam and drive
gear are correctly aligned, Figure 2.
Removal
WARNING 2 1
Position of the pressure
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Position the flat
plate cam on the feed roll
WARNING
1. Remove the bypass tray feed head, REP 8.19.
2. Remove the bypass tray drive gear, Figure 1.
3
Position of the tab on 4
the drive gear Position of the nip rolls
Figure 2 Component alignment
1
Lift the tab to remove the gear
Figure 1 Drive gear removal
Replacement

REP 8.21 Bypass Tray Feed Roll Replacement
Parts List on PL 7.30 1. Replacement is the reverse of the removal procedure.
2. Ensure that the bearings at both ends of the shaft are correctly located.
Removal
3. Check the feed head to ensure that the feed roll, pressure plate cam and drive gear are
WARNING correctly aligned, Figure 2,
Position of the pressure
WARNING plate cam
Position the flat
1. Open the left hand door, PL 7.30 Item 2. on the feed roll
3. Remove the bypass tray drive gear, REP 8.20.
4. Remove the bypass tray feed roll, Figure 1.
Position of the tab on

the drive gear
Position of the nip rolls
2
Remove E-clip
Figure 2 Component alignment
3 4. If a new feed roll is installed, reset the Bypass feeds count to zero in the HFSI feature
Slide the shaft out of the front screen. Refer to GP 17 High Frequency service Items.
1 bearing. Lift the shaft and remove
Remove the E-clips the feed roll
Figure 1 Remove the feed roll

REP 8.22 Bypass Tray Retard Pad
Removal
WARNING
1
Insert a screwdriver
between the pad and
cause death or injury. Moving parts can cause injury. holder and twist
WARNING
2. Prepare to remove the retard pad, Figure 1.
2
Remove the retard pad
Figure 2 Remove the retard pad
Replacement
2. If a new retard pad is installed, reset the Bypass feeds count to zero in the HFSI feature
1
Move the pad to the rear
and allow the pad to
spring up
3. Remove the retard pad, Figure 2.

REP 8.23 Bypass Tray Empty Sensor REP 8.24 Tray 1 or Tray 2 Feed Sensor
Removal Removal
WARNING WARNING
WARNING WARNING
1. Remove the bypass tray feed head, REP 8.19. 1. Remove the left hand door assembly, REP 7.5.
2. Remove the tray empty sensor, Figure 1. 2. Prepare to remove the left hand door cover, Figure 1.
3
1 2 Remove the sensor
Push down on the lug
Disconnect the
to release the sensor
connector
1
Figure 1 Tray empty sensor Remove screws
Replacement

3. Remove the cover from the left hand door assembly, Figure 2. 4. Location of tray 1 and tray 2 feed sensor, Figure 3.
1
Remove the cover from the left Wait sensor harness Tray 1 feed sensor Tray 2 feed sensor
hand door assembly
(55-87 ppm)
Figure 2 Remove the cover Figure 3 Location of the feed sensor

5. Remove the feed sensor, Figure 4. Replacement
screws.
2. (55-87 ppm Only) Before refitting the left hand door cover, ensure that the wait sensor
harness is correctly located. Refer to Figure 3.
3. Ensure that the lug on the cover is located correctly in the left hand door assembly, Figure
5.
2
Location point on
the door assembly
2
Remove 1 screw,
then the sensor.
1
Disconnect the harness.
Figure 4 Remove the feed sensor
1
Lug on the cover
Figure 5 Location of the cover

REP 8.25 Tray 5 Feed Sensor 3. Remove tray 5 feed sensor, Figure 2.

Removal
WARNING
WARNING
2. Prepare to remove the tray 5 feed sensor, Figure 1.
2
sensor
Figure 2 Remove the feed sensor
1 2 3
Disconnect the harness Remove eight screws Lift the bracket
marked A housing

Replacement
the screws.
2. Make sure that the spring on the paper feed assembly is in the correct position, Figure 3.
Place the spring under the

post
Figure 3 Feed assembly spring
3. Make sure that the spring is position on top of the nip roll shaft when the bracket housing
is installed, Figure 4.
Position Spring on the top of the chute
Figure 5 Upper insert chute spring
Spring position 5. Check that the correct screw is used to attach the bracket housing.
6. Check that the harness routing is correct, Figure 1.
Figure 4 Nip roll spring
4. Make sure that the spring is positioned on top of the chute upper insert, Figure 5.

REP 8.26 Drive Roll Assembly
Removal
WARNING
WARNING
2. Remove the registration nip assembly, Figure 1.
1
Remove 2 screws
3 2
Press down and Remove the bias guide
slide to release
the nip assembly Figure 2 Lower bias guide
4. Remove the registration clutch, REP 8.27.

5. Remove the E-clips and bearing from the registration shaft, Figure 3.
2
Remove screw
1
Remove jam clearance 1
knob Remove the E-clip and
bearing
Figure 1 Registration nip assembly
3. Remove the lower registration guide, Figure 2.

2
Remove the E-clip, spring
washer and bearing
Figure 3 E-clip and bearing

6. Remove the drive roll assembly, Figure 4. REP 8.27 Registration Transport Drive Belt
Removal
WARNING
WARNING
2. Remove the drive belt, Figure 1.
1
Remove the drive roll
assembly
Figure 4 Drive roll assembly
Replacement
2. Ensure that the ground strap is routed between the frame and the bearing. Figure 5.
1
Remove the drive belt
Figure 1 Drive belt
Replacement
Bearing
Ground strap
Figure 5 Ground strap position

REP 8.28 Tray 3 Feed Sensor REP 8.29 Tray 3 Takeaway Roll Assembly
Removal Removal
WARNING WARNING
WARNING WARNING
1. Pull out Tray 3. 1. Remove tray 3 transport assembly, REP 8.13.
2. Remove the network controller, PL 16.10. 2. Remove the jam clearance door, Figure 1.
4. Remove tray 3 feed sensor, Figure 1.
2
Press the tabs together
to release the sensor
1
Figure 1 Tray 3 feed sensor
Replacement

3. Preparation to remove the transport roll assembly, Figure 2.
1
Remove the E-clip
2
Remove the drive gear and belt
1
Lift the jam clearance door
2
Push the tab to release the
door hinge
Figure 1 Remove the jam clearance door

4. Remove the takeaway roll assembly, Figure 3. 5. Remove the idler roll and shaft, Figure 4.
3
Press the tabs and
push the bearing out
4
Remove the takeaway
shaft
1
Move the tabs to remove the idler rolls
and shaft
Figure 4 Remove the idler roll and shaft

1
Remove the E-clip Replacement
2
Remove the E-clip
Figure 3 Remove the takeaway shaft

REP 8.30 Tray 3 Transport Roll Assembly
Removal
WARNING
WARNING
1. Remove tray 3 transport assembly, REP 8.13.
2. Remove the jam clearance door, Figure 1.
1
Remove the coupling
2
Lift the jam clearance door
3
Push the tab to release the
door hinge
Figure 1 Remove the jam clearance door

3. Preparation to remove the transport roll assembly, Figure 2. 4. Remove the transport roll assembly, Figure 3.
1
Remove the E-clip
2
Remove the E-clip
1
Remove the E-clip
3
3 Press the tabs and push
Remove the belt and 2 the bearing out
drive gear Remove the coupling
4
Remove the transport
roll assembly
Figure 2 Preparation Figure 3 Remove the transport roll assembly
Replacement

REP 8.31 Tray 3 and Tray 4 Transport Roll 6. Remove tray 3, REP 7.2.
7. Remove the idler shaft assembly, Figure 2.
Removal
WARNING
WARNING
1. Remove tray 3 and tray 4 transport motor, REP 8.10.
2. Remove Tray 3 and tray 4 transport drive gear, REP 8.11.
3. Remove the left cover, PL 7.25 Item 2.
4. Remove paper tray 2, REP 7.1.
5. (32-55 ppm Only) Remove the ground plate, Figure 1.
1
Remove 2 screws
and the bracket
2
Remove the ground
plate
3
Remove the E-clip
2 1
Remove the idler rolls, shaft and Remove the springs
bearings
Figure 2 Remove the idler shaft assembly
Figure 1 Remove the ground plate (32-55 ppm only)

8. Remove tray 3 and tray 4 transport roll, Figure 3.
2 1
Press and slide the shaft Locate the shaft in the
1 Front bearing into the front bearing bearing at the rear.
2 Press the rolls and slide the shaft
Slide the shaft to the front until it is to the rear until it is released from
released from the rear bearing the front bearing
Figure 4 Install the transport roll

Figure 3 Remove the transport roll
2. (32-55 ppm Only) Ensure that the ground plate has contact with the transport roll shaft,
Replacement refer to Figure 1.
The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the 3. If a new tray 3 and tray 4 transport roll is installed, reset the Tray 3 / 4 trans count to zero
screws. in the HFSI feature screen. Refer to GP 17 High Frequency service Items.
1. Refer to Figure 4, to install the tray 3 and tray 4 transport roll.

REP 8.32 Duplex Sensor b. (65-87 ppm). Remove the duct from the duplex transport. Remove a duplex sensor,
Figure 2.
Removal
WARNING
WARNING
WARNING
1. Remove the duplex transport, REP 8.7.
NOTE: The duct on the duplex transport is only on the 65 - 87 ppm machine.
2. Identify the speed of the machine and go to the appropriate procedure:
a. (32-55 ppm).Remove the duplex sensor, Figure 1.
2
Remove the screw to release 1
the bracket and remove the
sensor
Figure 2 Duplex sensor (65-87 ppm)
3
Remove the sensor
2
Press the lugs to release the
1 sensor
Figure 1 Duplex sensor(32-55 ppm)

Replacement REP 8.33 Tray 5 Transport Drive Belt
1. The replacement is the reverse of the removal procedure. Parts List on PL 8.40
2. If a new duplex sensor is installed, reset the Duplex sensor count to zero in the HFSI fea-
ture screen. Refer to GP 17 High Frequency service Items.
Removal
3. (65-87 ppm). Check that the tension spring is located correctly on the upper transport WARNING
guide. Install the duct on the duplex transport. Check that the sensor wires pass through Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
the cut-out in the duct and are not caught under the duct. Figure 3. customer supply while performing tasks that do not need electricity. Electricity can
WARNING
2. Prepare to remove the drive belt, Figure 1.
1
Remove two screws
2
Remove E-clip
3
Loosen the screw to
release belt tensioner
4
Remove two screws
Check that the wires pass Check that the tension spring
through the cut out in the duct is located correctly
5
Release the motor assembly from the drive belt
Figure 3 Duplex transport duct

3. Remove the transport drive belt, Figure 2. REP 8.34 Tray 5 Feed Rolls
Removal
WARNING
1 WARNING
Remove the drive Take care during this procedure. Sharp edges may be present that can cause injury.
belt
1. Open the tray 5 door and allow the tray to move down.
Figure 2 Remove the drive belt
Replacement
screws.
2. Allow the tension idler to tension the belt and then tighten the screw, Figure 1.

2. Remove the nudger and the feed roll from the front. Slide the tray 5 module away from the Replacement
machine and remove the retard roll, Figure 1.
the screws.
2. Ensure that the tabs on the feed roll are located in the drive shaft.
3. Check the registration, refer to dC604 Registration Setup Procedure.
4. If a new nudger / feed and retard roll are installed, reset the tray 5 feeds count to zero in
the HFSI feature screen. Refer to GP 17 High Frequency service Items.
1
Lift the tab and slide the nudger and 1
feed roll off the drive shaft Lift the tab and slide the retard roll
off the drive shaft
Figure 1 Remove the feed rolls

REP 8.35 Tray 1 and Tray 2 Feed Rolls REP 8.36 Tray 5 Feed Motor
Removal Removal
WARNING WARNING
WARNING WARNING
1. Remove tray 1 or tray 2 as required, REP 8.1. 1. Remove the rear cover, PL 7.60 Item 9.
2. Remove tray 1 or tray 2 feed rolls, Figure 1. 2. Remove tray 5 feed motor, Figure 1.
NOTE: The removal procedure is the same for tray 1 or tray 2. The feed and nudger rolls
are the same diameter but the retard roll has a larger diameter.
1
Remove two screws
2
1 3
3 2 Remove the motor
Lift the tab and remove
Lift the tab and remove
Lift the tab and remove the nudger roll
the retard roll
the feed roll
Figure 1 Remove the feed rolls
Replacement
the screws.
Figure 1 Remove the feed motor
2. Make sure that the tabs on the feed roll are located in the drive shaft.
3. Check the registration, refer to dC604 Registration Setup Procedure.
Replacement
4. When new feed rolls are installed, reset Tray 1 or Tray 2 Feeds count to zero in the HFSI
the screws.

REP 8.37 Tray 5 Transport motor 3. Remove tray 5 transport motor, Figure 2.

Removal Ground wire
WARNING
WARNING
2. Remove the drives plate, Figure 1.
1 2
Remove two screws Remove the motor 1
Remove two screws
2
Remove E-clip Figure 2 Remove the transport motor
Replacement
3 the screws.
Loosen the screw to
2. Ensure that the ground wire terminal is located under the motor securing screw, Figure 2.
release belt tensioner
4
Remove 2 screws
5
Disconnect both motor
harnesses
Figure 1 Remove the drives plate

REP 8.38 Tray 5 Takeaway Roller 5. Lift the upper feed assembly and remove the lower feed assembly, Figure 2.

Removal
WARNING
WARNING
2. Remove the top cover, PL 7.60 Item 10
3. Remove the transport drive belt, REP 8.33.
4. Prepare to remove the upper feed assembly, Figure 1.
1 2
Lift the upper feed Remove the lower feed
assembly assembly
Figure 2 Remove lower feed assembly
6. Remove the one way pulley clutch, Figure 3.
4
Remove the E-clip
and bearing f
3 2 1
Lift the upper feed Remove two screws Remove two screws
assembly
3
Remove the E-clip
Figure 1 Preparation and bearing
2
Remove the one way pulley clutch
1
Remove the E-clip
Figure 3 Remove the one-way pulley clutch

7. Remove the takeaway roller, Figure 4.
2
1 Remove the take away
Move the take away roller from the lower feed
roller to the rear assembly
Figure 4 Remove the takeaway shaft
Replacement
the screws.
2. Check that the cable routing is correct, Figure 1

REP 9.1 Waste Toner Bottle Assembly
Removal 1
Open the waste toner door
WARNING
cause death or injury.
WARNING 2
Take care during this procedure. Sharp edges may be present that can cause injury. Screw the cap onto the bottle
2. Remove the waste toner bottle and the waste toner door, Figure 1.
3
Remove the waste toner
bottle
4
Press the ends of the strap together to
release the waste toner door
5
Depress the retaining clip on the
hinge block. Remove the waste
toner door
Figure 1 Waste toner door
Replacement

REP 9.2 Developer Assembly
Removal 1
Turn the latch
WARNING
WARNING
2. Disconnect PJ93 and the developer bias lead, Figure 1.
3 2
Remove two screws and remove Remove the xerographic module and
the developer module place in a black bag
Figure 2 Remove the developer assembly
1
Disconnect PJ93
2
Disconnect developer bias
lead
Figure 1 Developer bias leads
3. Remove the developer module, Figure 2.

Replacement REP 9.3 Ozone Fan
Replacement is the reverse of the removal procedure. Parts List on PL 9.25
When replacing the original developer, perform step 2 only. Removal
WARNING
When installing new developer module, perform the following: Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
1. Follow the developer spares pack instruction sheet to prepare the developer module. customer supply while performing tasks that do not need electricity. Electricity can
2. Lubricate the developer module support pins, ADJ 4.1. cause death or injury. Moving parts can cause injury.
3. (32-55 ppm only). Ensure that the washer and stepped washer are correctly positioned, WARNING
Figure 3. Take care during this procedure. Sharp edges may be present that can cause injury.
4. Enter diagnostics, GP 1. Select dC131 location 09-271 developer age and reset to zero. 1. Remove rear cover, PL 8.10 Item 1.
2. Remove the waste toner bottle, REP 9.1.
5. Perform the dC905 TC Sensor Calibration.
3. Remove ozone filter and duct, PL 9.25 Item 2.
6. Perform ADJ 9.2 Image Quality Adjustment Routine.
CAUTION
7. Perform ADJ 9.3 Developer Magnetic Seal Brush Adjustment.
When the drive gear is removed, the drive pin may fall onto the IOT PWB or LVPS.
8. If a new developer assembly is installed, reset the Developer count to zero in the HFSI 4. Remove the ozone fan, Figure 1.
Developer assembly 5
Disconnect PJ 53 on the
photoreceptor motor
PWB and remove the fan
drive pin
Machine frame Stepped washer

Washer
Figure 3 32-55 ppm developer washer location

1 2 3 4
Remove 3 screws Remove the collar Remove the drive Remove 3 screws
and the fly wheel gear
Figure 1 Remove the ozone fan

Replacement
screws.
NOTE: . Turn the drive shaft so that the dowel pin is horizontal then locate the drive gear onto the shaft.

REP 9.4 Waste Toner Full Sensor
Removal
WARNING
1
Remove the screw
WARNING
2. Remove the waste toner bottle, PL 9.10 Item 1.
3. Remove the waste toner full sensor, Figure 1.
2 4
Disconnect PJ 48 3 Remove the sensor from
Remove cable-ties the black plastic housing
Figure 1 Waste toner full sensor
Replacement

REP 9.5 Toner Dispense Module
Parts List on (32-55 ppm) PL 9.17, (65-87 ppm) PL 9.15,
Removal
WARNING
WARNING
2. Remove the toner cartridge.
3. Disconnect the harness PJ97 and PJ75 on the toner dispense module, Figure 1.
Support guides
Harness
1
Remove 2 screws
1 2
Disconnect harness PJ75
Disconnect harness PJ97
Figure 2 Remove the securing screws
5. Remove the toner dispense module by sliding it of the developer assembly, Figure 3.
Figure 1 Disconnect the harness
4. Remove the securing screws from the toner dispense module, Figure 2.

REP 9.6 Xerographic Module Latch
Removal
WARNING
WARNING
1. Remove the scanner:
• REP 14.1A scanner 32-55 ppm.
• REP 14.1B scanner 65-87 ppm.
3. Refer to REP 6.1 and move the ROS to the side, Figure 1.
Slide the module
Figure 3 Remove the toner dispense module

Replacement
1. Ensure that the harnesses are routed under the support guides on the toner dispense
module, Figure 2.
2. After a new Toner Dispense Module and a Toner Cartridge are installed and the machine
is powered on, the toner cartridge motor will turn on, the toner bottle will rotate and toner
will be augered and dropped into the toner dispenser sump. Once the toner in the sump
reaches the level of the low toner sensor, the toner bottle will stop turning. The toner must
then be manually run from the toner sump into the developer module. ROS
To run the toner into the Developer Module:
a. Remove the top left cover to access the left side of the Developer Module and moni-
tor the toner concentration sensor voltage output at PJ 93 pin 8 (red wire)
b. Enter DC330 code 04-010 main drive motor and 09-040 toner dispense motor.
c. Start the routine. The start will have to be pressed every 5 seconds to restart the
toner dispense motor.
Figure 1 Position the ROS
d. Run the routine until the monitored voltage is between 2.2 and 2.8volts at PJ93 pin
8. 4. Remove the pivot plate to release the developer paddle, Figure 2.
e. Check the density and image quality. Repeat the procedure if the copies are still
light.

NOTE: Observe where the spring is located on the tie bar and on the developer paddle.
1
Remove the screw
2
Remove the latch
3
Remove the pivot
plate
1
Support the developer
paddle 2
Spring Remove the
screw Figure 3 Remove the latch
Figure 2 Remove the pivot plate
Replacement
WARNING Replacement is the reverse of the removal procedure.
Take care when removing the latch. The latch contains a compressed spring, which can
Apply Plastislip grease, PL 26.10 Item 8, to the internal diameter of the bush on the frame (i.e.
the hole the pin fits into) prior to insertion.
5. Remove the screw from the latch, Figure 3.
Check the following, Figure 4.
1. The latch pin is correctly lined up with the flats on the latch plate.
2. The latch handle and the latch pin are correctly lined up.
3. When reinstalling the developer paddle into the pivot plate, check that the spring is cor-
rectly located on the tie bar and on the feature on the developer paddle, Figure 2.

REP 9.7 Developer Paddle
Removal
Latch pin WARNING
WARNING
Latch plate Take care during this procedure. Sharp edges may be present that can cause injury.
1. Remove the xerographic module latch, REP 9.6.
2. Remove the developer paddle, Figure 1.
Latch handle
1
Remove spring
3
Release and remove 2
Latch pin the developer paddle Move the developer paddle
Figure 1 Developer paddle
Replacement
Figure 4 Latch alignment

REP 9.8 Transfer / Detack Harness REP 9.9 Erase Lamp
Parts List on (32-38 ppm) PL 9.22, (45-87 ppm) PL 9.20 Parts List on (32-38 ppm) PL 9.22, (45-87 ppm) PL 9.20
Removal Removal
WARNING WARNING
cause death or injury. cause death or injury. Moving parts can cause injury.
WARNING WARNING
2. Remove the Transfer / Detack harness, Figure 1.
1. Remove the fuser module, PL 10.10 Item 1.
3. Remove the erase lamp support, Figure 1.
1 1
Insert a screwdriver to flex the
Remove the screw
frame
2
Pull out the erase
lamp support
2
Push down on the harness
terminal block to release the Tab on the harness terminal block Figure 1 Erase lamp support
tab
4. Remove the erase lamp, Figure 2.
Figure 1 Transfer / detack harness
Replacement

Rear location posts
Front posts
2
Slide the erase lamp out of
the support
1
Lift the tab at the end of the erase lamp
Figure 2 Remove the erase lamp
Replacement
Check that the location posts on the erase lamp (Figure 2), locate in the holes in the frame,
Figure 3.
Location holes
Erase lamp connector
Figure 3 Location holes

REP 9.10 Auger Damper
Removal
WARNING
WARNING
1. Cam off the developer module.

3. Remove the waste toner from the auger system at the front of the machine, Figure 1.
Place the vacuum cleaner hose over the waste toner tube
and push the shutter to the open position.
Figure 2 Shutter and waste toner auger
6. Remove the ozone filter and the duct, PL 9.25 Item 2.

1 7. Remove the waste toner full sensor up to step 3, REP 9.4.
Vacuum out the
auger system 8. Remove the shutter assembly and the support bracket, Figure 3.
Figure 1 Auger system at the front
4. Remove the waste toner bottle assembly, REP 9.1.

5. Remove the waste toner from the shutter auger tube at the rear of the machine, Figure 2.

2
Disconnect PJ97
Pull out the auger damper
3
Remove the shut-
ter assembly and
Figure 4 Remove the auger damper
bracket
Replacement
1. Install the new auger damper, Figure 5.
1
Remove 4 screws
Figure 3 Remove shutter assembly
9. Remove the auger damper, Figure 4.

NOTE: The auger damper is longer than the auger spring.
1 2
Push and twist the auger damper until it 1
Ensure that the shutter is Support the auger tube
stops at the end of the auger tube.
positioned correctly on the
bracket
Figure 6 Shutter and bracket position

Figure 5 Installing the insert
2. Ensure that the shutter assembly is positioned correctly on the support bracket.
3. Support the auger tube when locating the shutter assembly and bracket onto the auger
tube, Figure 6.

REP 10.1 Short Paper Path Assembly 7. Remove the short paper path assembly, Figure 2.

Removal
WARNING
WARNING
1. Remove the fuser assembly, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL 10.10 Item 1.
3. Remove the xerographic module and place in a black bag, (32-38 ppm) PL 9.22 Item 2,
(45-87 ppm) PL 9.20 Item 2.
4. Remove the transfer / detack corotron, (32-38 ppm) PL 9.22 Item 8, (45-87 ppm) PL 9.20
Item 3.
6. Prepare the power and control module, Figure 1.
1 1
Remove securing Remove screw 2 4
screw and ground lead Remove screw
3
Disconnect harness P/ Pass the HT leads
J43 through the hole
Figure 2 Remove short paper path assembly
Replacement
screws.
CAUTION
To ensure the transport hinge is located correctly, First install the left hand screw, with the
ground lead, then the right hand screw.
1. Check that the detack wire with the plastic sleeve is routed correctly on the transport
hinge, Figure 3.
3
Move the module 2
to the rear
Disconnect transfer
and detack lead
Figure 1 Prepare the power and control module

NOTE: Ensure that both ends of the ground lead are connected to the correct terminals.
Detack wire with plastic

Transfer wire sleeve
Position of the ground wire tag Position of the HT leads
Figure 3 Spiral wrap location
2. Position the ground wire terminal in the left hand screw location on the hinge bracket and Figure 4 Ground wire and spiral wrap
position the HT leads, Figure 4.
5. After completing the replacement procedure, check that the short paper path assembly
3. When locating the hinge bracket to the frame make sure that the hinge is pushed fully
latches without excessive force.
against the frame.
6. Raise and lower the latch mechanism of the short paper path assembly, PL 10.25 Item 1,
4. To ensure that the transport hinge is located correctly, first install the left hand screw, with to ensure that the transfer / detack corotron is parallel to the photoreceptor. If the move-
the ground wire, then the right hand screw.
ment of raising the short paper path assembly is not smooth, check the action of the
corotron carrier PL 10.25 Item 2.

REP 10.2 Inverter Assembly 6. Remove the tie bar. Figure 2.

4
Removal Disconnect
WARNING harness at P/
J49 and P/
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the J76.
WARNING
WARNING
1. Remove the fuser assembly, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL 10.10 Item 1.
3. Remove the output device and the right hand cover, PL 8.10 Item 9.
5. Remove the inverter support, Figure 1.
3
Remove the tie bar
1
2 Remove 4 screws 2
Rotate the inverter marked A
Disconnect the harness on
support clockwise inverter motor driver PWB
to align both cut-
outs and remove
Figure 2 Tie bar
7. Lift the inverter frame and move to the front, Figure 3.
1
Remove 2 screws
Figure 1 Inverter support

2
Remove the inverter
assembly
1
Ensure the idler shafts at the rear
are clear, before turning the inverter
1
Lift the frame out of the
2
base Move the inverter assembly
Figure 3 Move frame to the front Figure 4 Remove Inverter assembly
8. Remove the inverter assembly through the right hand side of the machine, Figure 4. Replacement
Before installing the inverter assembly check the following:.
1. The inverter motor harness is routed correctly. Check that the harness does not get
trapped between the inverter frame and the base, Figure 2.
2. The solenoid harness connector is located at the rear of the inverter frame, Figure 5

Solenoid harness
connector
Nip roll guide located on

the inverter frame
Figure 5 Solenoid harness connector Figure 6 Nip roll guide
3. The nip roll guide is correctly located in the cut-out at the front and rear of the inverter 4. Make sure that the two upper baffles are linked correctly. When latch 3d/4d is released,
frame, Figure 6. the two baffles lift together.
5. Replacement of the inverter assembly is the reverse of the removal procedure. Refer to
GP 6 before refitting the screws.
NOTE: When the idler shafts are located, Figure 4. Rotate knob 3C clockwise to engage
the drives coupling between the inverter and the drives plate. This will also allow the
inverter to locate into the base of the machine, Figure 3.
6. If a new inverter assembly is installed, reset the Post Fuser count to zero in the HFSI fea-
ture screen. Refer to GP 17 High Frequency service Items.

REP 10.3 Inverter Motor REP 10.4 Inverter Path Solenoid
Removal Removal
WARNING WARNING
WARNING WARNING
WARNING 1. Remove the inverter assembly, REP 10.2.
Take care during this procedure. Motors will become hot during normal operation. 2. Remove upper baffle assembly, REP 10.7.
1. Remove the inverter assembly, REP 10.2. 3. Remove the diverter solenoid, Figure 1.
2. Remove the inverter motor, Figure 1.
3
Remove the solenoid
3
Remove the inverter
motor
2
Remove 2 screws 1
Disconnect solenoid
harness
2
Remove 2 screws
1
Un-clip the support arm from the
shaft
Figure 1 Inverter path solenoid

Figure 1 Inverter motor
Replacement

Replacement REP 10.5 Inverter Nip Solenoid
Replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the Parts List on PL 10.11
screws.
Removal
1. Check that the solenoid harness connector is located at the rear of the inverter frame as WARNING
in Figure 1.
2. Make sure that the link arm is connected to the solenoid armature. Manually operate the customer supply while performing tasks that do not need electricity. Electricity can
solenoid armature and check that the inverter gate operates correctly. cause death or injury. Moving parts can cause injury.
WARNING
1. Remove the inverter assembly, REP 10.2.
2. Remove the inverter nip solenoid, Figure 1.
3
Remove the solenoid
2 1
Remove 2 screws Disconnect the harness
Figure 1 Inverter nip solenoid
Replacement
screws.

REP 10.6 Nip Roll Guide
Purpose
This procedure is used to repair the following:
• Single exit nip roll, PL 10.11 Item 7.
• Double exit nip roll, PL 10.11 Item 8.
• Nip roll guide, PL 10.11 Item 10.
Removal
WARNING
WARNING
3. Remove the tie bar, Figure 1.
1 3
Remove 4 screws 2 Remove tie bar
Disconnect harness from
inverter motor driver PWB
Figure 1 Remove tie bar
4. Remove the nip roll guide, Figure 2.

Nip roll guide
Support bracket
Harness
Figure 3 Inverter path solenoid Harness

1
Remove two screws
4 3
Remove the nip roll Disconnect the harness from the
guide exit sensor and from the nip roll
guide
Figure 2 Nip roll guide
5. Remove the following components from the nip roll guide as required:
• IOT exit sensor.
• Single exit nip roll.
• Double exit nip roll.
Replacement
screws.
CAUTION
Check that the inverter path solenoid harness is not trapped between the nip roll guide and the
support bracket, Figure 3.
1. Ensure that the ground connection is secured by the nip roll guide front fixing screw.

REP 10.7 Upper Baffle Assembly Replacement
Parts List on PL 10.11 The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting the
screws.
Removal
WARNING 1. Check that the solenoid harness connector is located at the rear of the inverter frame,
refer to Figure 1.
customer supply while performing tasks that do not need electricity. Electricity can 2. Make sure that the two upper baffles are linked correctly. When the latch 3d/4d is
cause death or injury. Moving parts can cause injury. released, the two baffles lift together.
WARNING
2. Remove the upper baffle assembly.
• (32-55 ppm). Complete the procedure in Figure 1.
• (65-87 ppm). Remove the inverter sensor, REP 10.20. Then complete the procedure
in Figure 1.
Solenoid harness
connector
3
Remove the shaft
and the baffle
1
Lift the upper baffle to vertical position
2
Remove 2 E-clips
Figure 1 Upper baffle assembly

REP 10.8 Nip Split Shaft Assembly
Removal
WARNING
WARNING
2 1
Release both springs
Remove nip split
shaft assembly
Figure 2 Nip split shaft assembly
Replacement
screws.
1. Check that both springs are positioned correctly, Figure 3.

3
1 Remove the tie bar
Remove 4 screws 2
Disconnect harness on
inverter motor driver
PWB
Figure 1 Tie bar
4. Remove the nip split shaft assembly, Figure 2.

Spring position
Figure 3 Location of the spring
2. If a nip slit shaft assembly is installed, reset the nip split shaft count to zero in the HFSI

REP 10.9 Shaft Actuator NOTE: Check that both springs are positioned correctly, Figure 2.

Removal
WARNING
WARNING
2. Remove the inverter nip solenoid, REP 10.5.
3. Remove the shaft actuator, Figure 1.
Spring position
Figure 2 Location of the spring
2 1
Remove the shaft actuator Unclip both springs
Figure 1 Shaft actuator
Replacement
screws.

REP 10.10 Fuser Latch
Removal
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Remove screw
WARNING
2. Remove the scanner: 4
• REP 14.1A Scanner (32-55 ppm) Remove latch and stop
• REP 14.1B Scanner (65-87 ppm).
3. Refer to REP 6.1 and move the ROS to the side, Figure 1.
ROS 3
Remove spring
2
Remove latch pin
Fuser latch
Figure 2 Remove the fuser latch
Replacement
screws.
Figure 1 Move the ROS
WARNING
Take care when removing the latch. The latch contains a compressed spring, which can
4. Hold the fuser latch pin in position with a screw driver and remove the screw at the back
of the latch to release the fuser latch, latch pin and spring, Figure 2.

NOTE: Ensure that the latch stop is seated over the locator post on the machine frame, Figure
3.
Locator post
Screw
Latch stop
Spring
Fuser latch
Latch pin
Figure 3 Locate the latch stop

REP 10.11 Inverter Gate CAUTION
Take care not break the inverter assembly bracket.
3. Carefully unlatch the inverter assembly bracket from the inverter assembly, Figure 2.
Removal
WARNING
WARNING
1. Remove the inverter path solenoid, REP 10.4.
2. Remove the jam clearance lever 3a, Figure 1.
NOTE: To remove the inverter gate, remove two nuts, Figure 2 and flex the bracket.
If the repair is used with REP 10.12, the jam clearance lever 3a, Figure 1 and the inverter
assembly bracket, Figure 2, must be removed.
1
Use a small screwdriver to 2 Remove 2 nuts
release the jam clearance Use a screwdriver to
unlatch the clip on the Inverter assembly
lever 3a.
inverter assembly bracket
bracket from the tie bar
Figure 2 Inverter assembly bracket
Figure 1 Jam clearance lever 3a

4. Remove the inverter path solenoid link, Figure 3. 5. Remove the inverter gate, Figure 4.
NOTE: When the link arm has been removed, a new link arm must be installed, PL 10.11
Item 1. 1
Rotate and then remove the inverter gate
1
Use a screwdriver
to remove the link
Figure 3 Inverter path solenoid link
Figure 4 Inverter gate
Replacement
Re-install the remainder of the removed components. Replacement is the reverse of the
removal procedure. Refer to GP 6 before refitting the screws.

REP 10.12 Tri-Roll Shaft Assembly 3. Preparation. Remove the tri-roll, fuser exit and exit shaft bearings, Figure 2. Remove the
duct (65-87 ppm) or the baffle guide (32-55 ppm), PL 10.13.
Removal
WARNING 1
Remove the E-clip and
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the bearing on the exit shaft
WARNING
1. Remove the inverter gate, REP 10.11.
2. Remove the tri-roll jam clearance knob 3c, Figure 1.
2
Remove the E-clip
Use a small screwdriver

to release the clip on the 3
tri-roll jam clearance Remove the bearing from the
knob 3c tri-roll shaft
5 4
Remove the E-clip and bearing
Remove 2 screws
on post fuser exit roll
Figure 1 Tri-roll knob

4. Remove the securing screw and tri-roll drive gear, Figure 3. 5. Remove the tri-roll guide, Figure 4.
1
Remove the screw
2
Raise the tang to
remove the tri-roll gear.
3
Remove the bearing
behind the gear
Figure 3 Tri-roll drive gear

2
To remove the tri-roll guide, lift and
twist the guide
1
Pull the side plate to
release the tri-roll guide
Figure 4 Tri-roll guide

6. Remove the tri-roll shaft, Figure 5.
NOTE: Note the orientation of the tri-roll shaft.

1
Install the guide so that the fingers
wrap around the tri-roll shaft.
Rear location
hole
2
Locate the fingers on the guide at the
rear and then move to the front.
Ensure that the post on the guide are
Front location located in the holes in the frame
hole
Move the shaft to the front, lift and
remove the shaft
Figure 6 Install tri-roll guide
c. Tri-roll gear and the securing screw., Figure 3.

Figure 5 Tri-roll shaft Ensure that the post is located in the hole on the frame.
d. The tri-roll bearing and E-clip, Figure 2.
Replacement e. The exit shaft bearing and E-clip
Refer to GP 6 before refitting the screws. i. Locate the duct (65-87 ppm) or baffle guide (32-55) on the exit shaft, PL 10.13.
ii. Install the bearing and E-clip on the exit shaft, Figure 2.
1. Re-install the following components:
iii. Ensure the nip roll guide is located correctly, REP 10.2 and refer to Figure 6.
a. Tri-roll shaft, Figure 5
f. Install bearing and E-clip on the post fuser exit roll, Figure 2.
b. Tri-roll guide. The guide locates on the tri-roll shaft in front of the bearing. Locate the
g. Complete the steps in REP 10.12.
post on the tri-roll guide into the location holes in the front and rear frame. Figure 6.
h. Install the inverter gate. Make sure that the inverter assembly support bracket is
installed correctly. Refer to the replacement procedure in REP 10.11.
2. If a new tri-roll shaft assembly is installed, reset the Post Fuser count to zero in the HFSI

REP 10.13 Fuser Web Motor Assembly
Removal
WARNING
WARNING
1. Remove the main drive module, (32-55 ppm) REP 4.1A, (65-87 ppm) REP 4.1B.
2. Disconnect PJ 154 on the main drive PWB and remove the fuser web motor assembly,
(32-55 ppm) Figure 1, (65-87 ppm) Figure 2.
1
Remove 3 screws
2
Remove the fuser web assembly
Figure 2 Drives module 65-87 ppm
3. Remove the fuser connector assembly from the fuser web motor assembly, Figure 3.
1
2 Remove 3 screws
Remove the fuser web
assembly
Figure 1 Drives module 32-55 ppm

1
Remove 2 screws
2
Remove the fuser connector
assembly
Figure 3 Fuser web motor assembly
Replacement

REP 10.14 Exit Shaft Assembly
Removal
WARNING
WARNING
2. Remove the exit shaft assembly, (32-55 ppm), Figure 1, (65-87 ppm), Figure 2.
2
Remove circlip, drive gear and
1 bearing
Remove the circlip and
bearing
3
Remove the exit shaft
Figure 2 Exit shaft assembly 65-87 ppm
Replacement
2
Remove circlip, drive gear and Replacement is the reverse of the removal procedure.
bearing
1 1. Ensure that the bearings locate into the baffle guide and that the baffle guide is linked with
Remove the circlip and bearing the upper baffle. Both baffles are lifted together when clearing a post fuser jam.
3
Remove the exit shaft
Figure 1 Exit shaft assembly 32-55 ppm

REP 10.15 Intermediate Drive Belt 3. Remove the securing screw to release the drives assembly, 32-38 ppm Figure 2 and 45-
87 ppm, Figure 3.
Removal
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Corotron carrier
WARNING

2. Release the transfer / detack corotron harness from the supports, Figure 1.
Drives assembly
1
Remove screw
Figure 2 Short paper path assembly (32-38 ppm)
1
Release the harness
Figure 1 Transfer / detack corotron harness

4. Remove the vacuum fan, Figure 4.
1
Remove screw
Corotron carrier
Drives assembly
Drive shaft for the transfer /

detack cleaner
1
Remove 2 screws
2
Figure 3 Short paper path (45-87 ppm) Remove the vacuum fan
Figure 4 Remove vacuum fan

5. Remove the intermediate drive assembly, Figure 5. 6. Remove the intermediate drive belt, Figure 6.
1 2
Remove snap on washer Remove drive belt
Figure 6 Remove the drive belt
Replacement
2 1
Move the drive gear assem- Lift the drive gear assembly
bly to release the catch and 2. Check that the transfer / detack HT leads are correctly positioned at the rear of the short
remove the assembly paper path assembly, Figure 1.
Figure 5 Remove the drive assembly

REP 10.16 Fuser Exit Switch 3. Remove the upper paper guide assembly, Figure 2.

Removal
WARNING
WARNING
WARNING
1. Remove the fuser module, (32-55 ppm) PL 10.8 Item 1, (65-87 ppm) PL 10.10 Item 1.
2. Remove the top cover from the fuser module, Figure 1.
2
Remove the top cover
2
Remove 2 screws 1
Figure 2 Remove the upper guide assembly
1
Remove 4 screws
Figure 1 Remove the top cover

4. Release the harness and remove the fuser exit switch, Figure 3.
Anti-rotation bracket
Harness connector
1 Harness
2 Remove the
Release the harness screw
Figure 3 Remove the fuser exit switch
Replacement Spring
screws.
1. On the 65-87 ppm machines, make sure that the harness and the connector are routed
away from the spring, Figure 4. Figure 4 Harness location 65-87 ppm
2. On all machines. Check for 5mm clearance between the anti-rotation bracket and the
heater lamp wires, Figure 4. Inspect the heater lamp wires for damage. If the wires are
damaged install a new fuser module.

REP 10.17 IOT Exit Sensor
Removal
WARNING
WARNING
1. Remove the output device.
2. Remove the right hand cover, PL 8.10 Item 9.
1 2
Remove two screws Lift the guide to release
the nip roll guide
Figure 2 Release the nip roll guide
5. Remove the IOT exit sensor, Figure 3.
3
Remove the tie bar
1
Remove 4 screws
2
Disconnect the harness from the
inverter motor driver PWB
Figure 1 Remove the tie bar
4. Release the nip roll guide, Figure 2.

CAUTION
Check that the inverter path solenoid harness is not caught between the nip roll guide and the
Nip roll guide
Support
bracket
1 2
Press the lugs down to release
the IOT sensor
Inverter path solenoid harness

Figure 3 Remove the IOT sensor
Replacement
screws to the output guide. Figure 4 Inverter path solenoid harness

REP 10.18 Inverter Output Guide Assembly
Removal
WARNING
WARNING
2. Release the nip roll guide, Figure 1. 2
Remove two screws
1
Disconnect the
harness 3
1 Flex the side plates to release the
Remove two screws output guide
3
Lift the guide to release the nip 2
roll guide Remove two screws
Figure 2 Remove the output guide
Replacement
Figure 1 Release nip roll guide
3. Remove the output guide, Figure 2. screws.

CAUTION
Check that the inverter path solenoid harness is not caught between the nip roll guide and the
Nip roll guide
Support bracket

harness
Figure 3 Inverter path solenoid harness

REP 10.19 Tri-Roll Nip Split Solenoid Replacement
Parts List on (65-87 ppm) PL 10.14 1. The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting
the screws.
Removal 2. Before the inverter is installed, manually operate the solenoid and check that the nip rolls
WARNING operate correcty.
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 3. Check that the wires to the solenoid are free to move and not trapped by the plastic guide,
customer supply while performing tasks that do not need electricity. Electricity can Figure 2.
WARNING
2. Remove the tri-roll nip split solenoid, Figure 1.
The wires are not

trapped by the plastic
guide
Plastic guide
1 4
Remove screw and
2 3
Disconnect the Flex the actuator Figure 2 Route solenoid wires
plastic guide Remove two bar to remove the
harness screws solenoid
Figure 1 Remove the solenoid

REP 10.20 Inverter Sensor Replacement
Parts List on (65-87 ppm) PL 10.12 1. The replacement is the reverse of the removal procedure. Refer to GP 6 before refitting
the screws.
Removal 2. Route the harness under the tab on the upper baffle, Figure 1.
WARNING 3. Make sure that the upper baffle and the inverter assembly duct are linked correctly. When
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the the latch 3d/4d is released, the two items lift together.
WARNING
2. Remove the inverter sensor, Figure 1.
1
Follow the sequence to remove
the sensor
2
Disconnect the harness from the
sensor
Tab to secure the

harness
Figure 1 Remove the inverter sensor

REP 11.1-110 2K LCSS Covers NOTE: Removing the top cover first will allow easy removal of the front and rear covers.
Parts List on PL 11.2.

Removal 2
Remove the top
WARNING cover.
death or injury. Moving parts can cause injury. 1 6
Open the exit cover, Remove the rear cover
WARNING assembly.
remove two screws.
Remove the covers, Figure 1.
5
3 4 Remove two screws.
Open the front door, Remove the front door
remove four screws. cover assembly.
Figure 1 Removing the covers
Replacement
Reverse the removal procedure to replace the covers.

WorkCentre 5687 Family 4-207 REP 11.1-110
REP 11.2-110 Input Drive Belt and Paper Entry Transport 3. Install the spring
4. Rotate the shaft by hand to ensure the belt runs smoothly over the pulleys and allow the
Motor spring to tension the belt, ADJ 11.4-110.
Parts List on PL 11.14. 5. Tighten the motor screws and re-connect the harness.
Removal 6. Install the 2K LCSS rear cover, REP 11.1-110.
WARNING
WARNING
1. Remove the 2K LCSS rear cover, REP 11.1-110.
2. Remove the motor and drive belt, Figure 1.
4
Remove the drive
belt.
3
Remove 2 screws
and motor
1
2 Remove the
Disconnect the spring.
motor harness.
Figure 1 Removing the drive belt
Replacement
1. Place the belt around the pulleys.
2. Install the motor screws, but do not tighten.

REP 11.2-110 4-208 WorkCentre 5687 Family
REP 11.3-110 Intermediate Paper Drive Belt REP 11.4-110 Paper Output Drive Belt and Paper Transport
Parts List on PL 11.22. Exit Motor
Removal Parts List on PL 11.22.
WARNING Removal
Take care during this procedure. Sharp edges may be present that can cause injury. WARNING
1. Remove the 2K LCSS rear cover REP 11.1-110.
2. Remove the intermediate paper drive belt, Figure 1.
2. Remove the intermediate drive belt, REP 11.3-110.
3. Remove the output drive belt and motor, Figure 1.
1
Disconnect the spring.
4
Remove the drive belt.
2 3
Disconnect PJ307. Disconnect the bulkhead connector.

Replacement
1. Lubricate the belt tensioner, refer to ADJ 4.1.
2. Install the belt over the pulleys, ensuring that the belt is on all five pulleys.
NOTE: Two of the pulleys are free to slide along the shaft. Ensure the belt is correctly
located on these pulleys.
3. Install the 2K LCSS rear cover, REP 11.1-110.

WorkCentre 5687 Family 4-209 REP 11.3-110, REP 11.4-110
REP 11.5-110 Bin 1 Drive Belts
4 Parts List on PL 11.10.
Remove the Removal
motor and
belt. WARNING
WARNING
1. Remove the 2K LCSS front and rear covers, REP 11.1-110.
2. Remove the bin 1 drive belt (rear) Figure 1.
3
Support the motor
and remove three
screws.
2
Remove the
belt tensioner
1 spring.
Disconnect PJ309.

Replacement
1. Install the belt over the pulleys.
2. Install the motor pivot shouldered screw and fully tighten.
3. Install the two motor mounting bracket securing screws but do not tighten them.
4. Install the belt tensioner spring.
5. Rotate the belt by hand to allow the spring to tension the belt, ADJ 11.4-110. Tighten the
screws.
6. Install the intermediate drive belt, REP 11.3-110.
7. Install the 2K LCSS rear cover, REP 11.1-110.

REP 11.4-110, REP 11.5-110 4-210 WorkCentre 5687 Family
NOTE: Keep all of the components removed as a set. The set of rear frame components
are different from the front frame set.
7
Remove 2 screws
6
Remove 3 screws and
release the lower and middle
8 PWB standoffs, leaving the
Move motor assembly to PWB attached by only the top
the right standoff.
9
Remove 2 screws and
upper pulley.
5
10 Release the tensioner spring.
Disconnect PJ316 and release the belt
from behind the PWB and drive pulley.
11 1 4
Disconnect PJ318. Fully lower bin 1.
Remove screw and
remove the belt clamp.
12
Remove 2 screws, lower 3
pulley and drive belt. Remove 3 screws, remove
2 bracket with motor.
Remove E-clip and bearing.
Figure 1 Bin 1 drive belt (rear)
3. Remove the bin 1 drive belt (front) Figure 2.

Replacement
1 NOTE: Ensure the correct set of components are used for each side of the 2K LCSS.
If not already lowered, fully lower bin 1, refer
to figure 1. 1. Reverse the removal procedure to replace the bin 1 drive belts.
NOTE: The bin 1 level can critically affect the overall stack registration. Refer to ADJ
11.1-110 if adjustment is necessary.
2. Install the front and rear covers REP 11.1-110.
5
Remove 2 screws, upper
pulley and drive belt.
4
Remove screw and
front belt clamp.
3
Remove two screws
and lower pulley.
2
Release the tensioner spring.
Figure 2 Bin 1 drive belt (front)

REP 11.6-110 Tamper Assembly
Removal
WARNING
WARNING
1. Remove the 2K LCSS covers REP 11.1-110.
2. Prepare to remove the tamper assembly Figure 1.
1
3 4 Remove 2 screws
Release the harness Release the harness from the retainer
from all retainers along next to the paddle motor assembly, PL
the tamper assembly. 11.8 Item 10
2
Lift the tamper
assembly upwards
and remove from the
2K LCSS
2 1
Disconnect the tamper
Disconnect 3 sensor harnesses and
motors harnesses.
release the harnesses from the retainers.
Figure 2 Removing the tamper assembly
Replacement
Figure 1 Preparing the tamper assembly
Reverse the removal procedure to replace the tamper assembly.
3. Figure 2, remove the tamper assembly.

NOTE: Ensure that the slots in the tamper assembly locate correctly in the 2K LCSS frame. REP 11.7-110 Hole Punch Unit, Motor and Sensors
NOTE: Ensure that the sensors are correctly located in the tamper assembly, they are easily Parts List on PL 11.6.
mis-located when being re-connected to the harnesses.
Removal
NOTE: Ensure that all connectors in the harness over the tamper assembly are securely con- WARNING
nected.
WARNING
1. Remove the 2K LCSS covers, REP 11.1-110.
2. Remove and empty the chad bin, PL 11.6 Item 4.
3. Remove the hole punch unit, motor assembly and sensors, Figure 1.

2
Remove 2 screws.
1
Remove the thumb
screw and slide out
the punch unit.
3
Disconnect the
motor harness and
remove the hole
punch motor
assembly.
7
Remove 2 screws,
4 remove sensors
5 and disconnect the
Remove the screw securing the sensor bracket. Discon- Disconnect
nect the harnesses and remove the bracket assembly. harnesses.
the PJ.
Press the tabs together to remove the punch head
home and punch head present sensors.
6
Remove screw and slide out the bracket.
Figure 1 Hole punch unit, motor and sensors

Replacement REP 11.8-110 Stapler Traverse Assembly
1. Reverse the removal procedure to replace the hole punch unit, motor assembly and sen- Parts List on PL 11.20.
sors.
2. If necessary, perform ADJ 11.3-110 Hole Punch Position.
Removal
WARNING
NOTE: When installing the hole punch motor assembly, ensure that the belt tensioner arm
does not get trapped behind the motor assembly plate.
NOTE: Refer to IQS 6 Copy / Print Defects for hole punch performance specifications. cause death or injury. Moving parts can cause injury.
WARNING
WARNING
Take care not to topple the 2K LCSS.
The 2K LCSS is unstable when un-docked from the machine.
Do not show the customer how to un-dock the 2K LCSS.
1. Un-dock the 2K LCSS, REP 11.13-110.
2. Remove the rear cover and front door cover assembly, REP 11.1-110.
3. Manually move the ejector, PL 11.18 Item 1 fully to the right.
4. Figure 1, Disconnect the harness.
1
Disconnect the group
of 5 connectors.
NOTE. For clarity the entry guide cover is omittedy
Figure 1 Harness disconnection

CAUTION REP 11.9-110 Staple Head Unit
When removing and replacing the stapler traverse assembly, support the weight of the assem-
bly underneath the stapler and take care not to damage wiring.
5. Remove the stapler traverse assembly, Figure 2. Removal
WARNING
WARNING
1. Remove the stapler traverse assembly, REP 11.8-110.
2. Place the stapler traverse unit upside-down
3. Remove the staple head unit from the stapling unit Figure 1.
2
Remove 2 screws.
SEE CAUTION
3
Remove the stapler 1
traverse assembly. Remove
SEE CAUTION. screw.
Figure 2 Removing the stapler traverse assembly
Replacement
1. Ensure the stapling traverse assembly is engaged on the front and rear locating dowels.
2. Reverse the removal procedure to replace the stapling unit.

REP 11.10-110 Ejector Assembly Sensors
1 Parts List on PL 11.18.
Remove 2
screws, remove Removal
stapler cover. WARNING
WARNING
WARNING
Do not show the customer how to un-dock the 2K LCSS.
2 1. Disconnect the two harnesses between the 2K LCSS and the machine.
Disconnect the
harness 2. Un-dock the 2K LCSS, REP 11.13-110 and move it away from the machine.
3. Ensure the stapling unit is at the home position.
4. If necessary, manually move the ejector to the left position.
5. Figure 1, remove the ejector assembly.
3
Remove two screws and
remove the staple head unit.
Figure 1 Removing the staple head unit
Replacement
Reverse the removal procedure to replace the staple head unit.

Replacement
CAUTION
When installing the ejector assembly onto the 2K LCSS, ensure that the ejector fingers do not
damage the wiring to the staple head unit.
Reverse the removal procedure to replace the eject assembly or sensors.
Ejector motor encoder

sensor. Remove 2
screws and cover to
access the sensor
Ejector out sensor

Q11-322
Ejector home
sensor Q11-320
1
Disconnect 2 bulkhead
connectors.
2
Remove 3 screws.
3
Lower the ejector assembly,
disengage the dowels from the
mounting blocks and remove.
Figure 1 Removing the ejector assembly
6. Remove the appropriate sensor by releasing the sensor tabs and disconnecting the har-
ness.

REP 11.11-110 Bin 1 Level Sensors
Removal 3
Remove 2
WARNING screws, remove
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the sensor support
customer supply while performing tasks that do not need electricity. Electricity can assembly.
WARNING
1. Remove the ejector assembly, REP 11.10-110.
2. Remove the stacker level sensors Figure 1.
4
Release the sensors and
disconnect harnesses.
2
Disconnect 2 connectors.
1
Remove two screws
and harness retainers.
Figure 1 Removing the stacker level sensors
Replacement
Reverse the removal procedures to replace the bin 1 level sensors.

2
Parts List on PL 11.8. Disconnect 2
Removal harnesses
WARNING
WARNING
1. Remove the stapler traverse assembly, REP 11.8-110.
2. Remove the tamper assembly, REP 11.6-110.
3. Figure 1, remove the paddle motor assembly.
1
Release harness 3
from retainer Remove 2
screws
4
Remove motor
assembly
Figure 1 Paddle motor assembly
4. Figure 2, prepare the rear components.

3
Remove E-clip 4
and bearing Remove screw
5
and remove the switch
bracket
2
Remove gear
assembly
3
Remove 2 screws
1
Remove E-clip
4 and flag
2
Remove 3 screws
Release spring and remove
the switch actuator
1
Remove E-clip
Figure 2 Rear preparation Figure 3 Front preparation
5. Figure 3, prepare the front components. 6. Ensure that the compiler ejector is in the home position (fully to the left).
7. Figure 4, remove the paddle wheel shaft assembly.

5. Install the gear assembly, refer to Figure 2, ensuring that it locates onto the large “D” flat.
6. Install the flag and E-clip, refer to Figure 2, ensuring that the flag locates on the small “D”
flat.
7. Figure 5, ensure the paddles and flag are correctly aligned, install the motor assembly,
2
refer to Figure 1.
Slide shaft assembly
to the rear
1
Align paddles with the output cover
3
Remove the
shaft assembly
2
Ensure the
encoder flag is
within the sensor
1
Move the output
cover to the right
Figure 5 Paddle alignment
8. Test the operation of the paddle roll, enter dC330, output code 11-025. When the code is
cancelled the paddles must stop with both rubber blades inside of the output cover. If nec-
essary, check that the gear assembly and flag are correctly located on the “D” flats.
Figure 4 Paddle wheel shaft removal
Replacement
1. Install the paddle wheel shaft, ensure that the pin on the rear of the safety gate switch
cam, refer to Figure 3, locates in the safety gate. Install the front E-clip.
2. Install the output cover, refer to Figure 4, ensuring that the safety gate is aligned with the
slots in the output cover.
3. Install the rear bearing and E-clip.
4. Install the switch bracket, 1 screw, connect the harness, refer to Figure 3.

REP 11.13-110 2K LCSS Un-Docking
Removal
WARNING
WARNING
WARNING
Do not show the customer how to un-dock the 2K LCSS. 1
Press the latch block forward
1. If necessary, disconnect the harnesses between the 2K LCSS and the machine. to release both latches.
2. Open the 2K LCSS front door.
3. Figure 1, release the 2K LCSS link bracket assembly.
2
Roll the 2K LCSS away
from the machine.
Figure 1 2K LCSS link bracket assembly
Replacement
Line up the 2K LCSS latches to the machine apertures then push the two units firmly together
until they latch.

REP 11.14-110 2K LCSS PWB REP 11.15-110 Entry Guide Cover
Removal Removal
WARNING WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
WARNING WARNING
1. Remove the 2K LCSS rear cover assembly, REP 11.1-110. 1. Remove the 2K LCSS front cover and 2K LCSS rear cover, REP 11.1-110.
2. Disconnect all harness connectors from the 2K LCSS PWB. 2. Disconnect the harness to the entry sensor, PL 11.24 Item 3, at the rear frame.
3. Remove the three screws and release the three standoffs securing the 2K LCSS PWB. 3. Figure 1, remove the entry guide cover.
Replacement
NOTE: Before replacing the 2K LCSS rear cover assembly, perform 11F-110 2K LCSS PWB
DIP Switch Settings RAP.
Reverse the removal procedure to replace the 2K LCSS PWB.

Replacement
Refer to GP 6 before refitting the screws.
1. Bias the entry guide cover away from the paper guide when you tighten the screws.
2. The clearance between the entry guide cover and the paper guide must be a minimum of
1 mm. Refer to Figure 2.
NOTE: If the clearance is less than 1 mm, then install a new entry guide cover.
3
Remove the cover
Check for a minimum

clearance of 1mm
between the entry
guide cover and the
paper guide
2
Remove 2 screws
Figure 2 Entry guide cover clearance
3. Run copies through the output device, if possible use heavy weight paper or labels.
Check for marks on the print and for damage to the paper. If there are no marks or dam-
age then install the covers.
1
Remove 2 screws
Figure 1 Entry guide cover removal

REP 11.16-110 Docking Latch Assembly
Removal
WARNING
WARNING 1
Release the
Take care during this procedure. Sharp edges may be present that can cause injury. harness
1. Remove the front and rear covers, REP 11.1-110. retainer
2. Figure 1, prepare to remove the docking latch assembly.
2
Disconnect
the switch
harness
Flanged
hole
3
Remove 2
screws
4
Remove the latch assembly
Figure 2 Latch assembly removal.
Replacement
Reverse the removal procedure to replace the docking latch assembly.
2
Remove 2 screws
CAUTION
Ensure that the front and rear harness are routed through the flanged holes, refer to Figure 1
Flanged hole and Figure 2.
1
Disconnect P/J302
Figure 1 Prepare to remove the latch.
3. Figure 2, remove the docking latch assembly.

Removal
WARNING
WARNING
1. Remove the ejector assembly, refer to REP 11.10-110.
2. Figure 1, remove the ejector belt.
1
Belt grip. Remove the clip.
3
Remove the pulley
then the ejector belt.
2
Remove the E-clip.
Figure 1 Remove the ejector belt
Replacement
The replacement is the reverse of the removal procedure. Ensure that the ejector belt is cor-
rectly engaged with the belt grip on the ejector assembly before the clip is reinstalled. Refer to
Figure 1.

REP 11.1-120 1K LCSS Covers NOTE: Removing the top cover first will allow easy removal of the front and rear covers.

Removal
WARNING 4
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Remove the front door
tomer supply while performing tasks that do not need electricity. Electricity can cause cover assembly.
WARNING
1. Remove the covers, Figure 1. Open the front door,
remove three screws.
1
Open the exit cover.
Remove two screws,
then the top cover.
2
Remove two screws,
then the rear cover.
Figure 1 Removing the covers
Replacement
Reverse the removal procedure to replace the covers.

REP 11.2-120 Input Drive Belt and Transport Motor 1 Replacement
Parts List on PL 11.110. 1. Place the belt around the pulleys.
Removal NOTE: Ensure that the shoulder screw is installed in the correct position. Refer to Figure
1.
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the 2. Install the motor screws, but do not tighten.
customer supply while performing tasks that do not need electricity. Electricity can 3. Install the spring.
cause death or injury. Moving parts can cause injury. 4. Rotate the shaft by hand to ensure the belt runs smoothly over the pulleys and allow the
WARNING spring to tension the belt, ADJ 11.2-120.
Take care during this procedure. Sharp edges may be present that can cause injury. 5. Tighten the motor screws and re-connect the harness.
1. Remove the 1K LCSS rear cover, REP 11.1-120. 6. Install the 1K LCSS rear cover, REP 11.1-120.
2. Remove transport motor 1 and the input drive belt, Figure 1.
4
Remove the drive belt.
3
Remove 3 screws, then
transport motor 1.
Shoulder screw.
2
Remove the spring.
1
Disconnect PJ17.

REP 11.3-120 1K LCSS Stability Foot
Removal
WARNING
1. Remove the 1K LCSS, REP 11.11-120.
2. Figure 1, remove the stability foot.
Locating pin
2
Push down the front locking
tab. Remove the stability foot.
Locating pin
1
Push down the rear locking
tab. Release the rear of the
stability foot.
Figure 1 Removal
Replacement
Align the slots in the stability foot with the locating pins under the machine. Firmly push the sta-
bility foot into position.

REP 11.4-120 Paper Output Drive Belt and Transport Motor
2 3
Parts List on PL 11.120. Remove transport
motor 2.
Removal
WARNING
WARNING
1. Remove the 1K LCSS top cover and rear cover, REP 11.1-120.
2. Remove the intermediate drive belt, PL 11.118 Item 4.
3. Remove the paper output drive belt, Figure 1.
2
1 Remove 2 screws.
Loosen the screw.
2
Release the tension on
the paper output drive
belt. Re-tighten the
screw.
3
Remove the paper
output drive belt.
1
Disconnect the
inline PJ.
Figure 2 Removing transport motor 2
Replacement
NOTE: Rotate the paper output drive belt by hand to allow the spring to tension the belt, ADJ
11.2-120.
Figure 1 Removing the paper output drive belt
4. Remove transport motor 2, Figure 2.

REP 11.5-120 Bin 1 Drive Belts
Removal
WARNING
5
Remove the bin 1
customer supply while performing tasks that do not need electricity. Electricity can elevator motor and
cause death or injury. Moving parts can cause injury. bracket.
WARNING
1. Enter dC330, code 11-032, bin 1 elevator motor down. Fully lower bin 1.
2. Open the 1K LCSS front door, PL 11.100 Item 4.
3. Switch off the machine.
4. Remove the 1K LCSS rear cover and front cover, REP 11.1-120.
NOTE: Keep all of the components removed as a set. The set of rear frame components
are different from the front frame set.
5. Prepare to remove the rear bin 1 drive belt, Figure 1. 4

Remove 3 screws.
3
Remove the E-clip and
bearing.
1 2
Release the tensioner spring. Disconnect PJ6, PJ4, PJ1, PJ3 and
PJ12. Release the harnesses from
the 2 cable clamps.
6. Remove the rear bin 1 drive belt, Figure 2.

4 3
Remove two screws
Remove 2 screws then
then the upper pul-
the upper pulley.
ley.
4
Remove screw and front
belt clamp. Remove the
belt.
Standoff.
3
Disconnect PJ.
1
Release the tensioner
spring.
2
Remove 3 screws
marked A. Release 1
standoff.
1 2
5 Remove 2 screws then the lower pulley. Remove two screws then
Remove 1 screw from the belt clamp. the lower pulley.
Remove the belt.
Figure 2 Bin 1 drive belt removal (rear)

Figure 3 Bin 1 drive belt (front)
7. Remove the bin 1 drive belt (front) Figure 3.
Replacement
NOTE: Ensure the correct set of components are used for each side of the 1K LCSS.
1. Reverse the removal procedure to replace the bin 1 drive belts.
NOTE: Bin 1 level can critically affect the overall stack registration. Refer to ADJ 11.1-120
if adjustment is necessary.

REP 11.6-120 Tamper Assembly 3. Figure 2, remove the tamper assembly.

Removal
WARNING
WARNING
1. Remove the 1K LCSS covers REP 11.1-120.
2. Prepare to remove the tamper assembly, Figure 1.
1
Disconnect 3 sensor harnesses
and release the harnesses from
the retainers.
1
Remove 2 screws
2
Lift the tamper assembly upwards and
remove from the 1K LCSS.
Figure 2 Removing the tamper assembly
Replacement
Reverse the removal procedure to replace the tamper assembly.
4 NOTE: Ensure that the slots in the tamper assembly locate correctly in the 1K LCSS frame.
Release the harness from the
retainer next to the paddle NOTE: Ensure the sensors are correctly located in the tamper assembly, they are easily mis-
motor assembly, PL 11.104 located when being disconnected and re-connected to the harnesses.
Item 10.
NOTE: Ensure that all connectors in the harness over the tamper assembly are securely con-
nected.
2 3
Disconnect the tamper Release the harness from all retainers
motors harnesses. along the tamper assembly.
Figure 1 Preparing the tamper assembly

REP 11.7-120 Stapler Assembly and SH1 Paper Sensor
Removal
WARNING
WARNING
1. Remove the 1K LCSS covers, REP 11.1-120.
2. Manually move the ejector, PL 11.114 Item 1 fully to the right (out position).
3. Prepare to remove the staple head unit and mounting bracket, Figure 1.
1 1
Remove 2 screws. Remove 2 screws.
2
Remove the stapler assembly.
See CAUTION.
2 Figure 2 Removal
Disconnect the bulk-
head connector. CAUTION
When removing the SH1 paper sensor, do not damage the actuator for the SH1 cartridge sen-
sor, Figure 3.
5. Remove the SH1 paper sensor, Figure 3.
CAUTION
When removing and replacing the stapler assembly, support the weight of the assembly under-
neath the stapler and take care not to damage wiring.
4. Remove the stapler assembly, Figure 2.

3
Remove the SH1
paper sensor.
SH1 cartridge
sensor actuator
2
Remove 3 screws.
1
Disconnect the PJ.
Figure 3 SH1 paper sensor removal
Replacement
Reverse the removal procedure to replace the staple head unit.

REP 11.8-120 Ejector Assembly and Sensors
Removal
WARNING
customer supply while performing tasks that do not need electricity. Electricity can Ejector motor encoder sensor.
WARNING
1. If necessary, manually move the ejector to the right (out position).
2. Remove the docking latch, REP 11.14-120. 4
Remove 2 screws and
NOTE: Do not disconnect the docking interlock switch. cover to access the sensor.
3. Figure 1, remove the ejector assembly.
Ejector out sensor

Q11-322
Ejector home
sensor Q11-320
1
Disconnect 2 bulkhead
connectors.
2
Remove 3 screws.
3
Lower the ejector assembly,
disengage the dowels from the
mounting blocks and remove.
Figure 1 Removing the ejector assembly

4. Remove the appropriate sensor by releasing the sensor tabs and disconnecting the har- REP 11.9-120 Bin 1 Upper Level Sensor
ness.
Replacement
CAUTION
Removal
When installing the ejector assembly onto the 1K LCSS, ensure that the ejector fingers do not WARNING
damage the wiring to the staple head unit. Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
Reverse the removal procedure to replace the eject assembly or sensors. customer supply while performing tasks that do not need electricity. Electricity can
WARNING
1. Remove the ejector assembly, REP 11.8-120.
2. Remove the bin 1 upper level sensor, Figure 1.
3
Unclip the sensor.
2 1
Remove two screws, then the Disconnect the harness.
sensor support.
Figure 1 Removing the stacker level sensors
Replacement
Reverse the removal procedures to replace the bin 1 upper level sensor.

Parts List on PL 11.104. 2
Removal Disconnect PJ.
WARNING
WARNING
1. Remove the tamper assembly, REP 11.6-120.
2. Figure 1, remove the paddle motor assembly.
3
Remove 2 screws.
4
1 Remove motor
Disconnect PJ14. assembly.
Figure 1 Paddle motor assembly
3. Figure 2, prepare the rear components.

3
Remove 3 screws 2
marked A. Remove 3 screws
marked A.
1 2
Remove E-clip and Remove E-clip and bearing 1
flag. Remove E-clip and bearing.
Figure 2 Rear preparation Figure 3 Front preparation
4. Figure 3, prepare the front components. 5. Ensure that the compiler ejector is fully to the left (home position).
6. Figure 4, remove the paddle wheel shaft assembly.

1 1
Remove the output Align paddles with the output cover.
cover. 2
Ensure the encoder flag is within the sensor.
2
Remove the shaft assembly.
Figure 4 Paddle wheel shaft removal Figure 5 Paddle alignment
Replacement 2. Test the operation of the paddle roll, enter dC330, output code 11-025. When the code is
cancelled the paddles must stop with both rubber blades inside of the output cover. If nec-
1. The replacement is the reverse of the removal procedure. Ensure the paddles and flag
essary, check that the gear assembly and flag are correctly located on the “D” flats.
are correctly aligned, refer to Figure 5.

REP 11.11-120 1K LCSS Removal
Removal
WARNING
WARNING
WARNING
NOTE: The 1K LCSS weight is 21Kg (46lb).
1. Disconnect the harnesses between the 1K LCSS and the machine.

2. Remove the 1K LCSS bin 1, PL 11.100 Item 10.
3. Remove the 1K LCSS top cover, refer to REP 11.1-120.
4. Open the 1K LCSS front door.
5. Figure 1, prepare to remove the 1K LCSS.
2
Pull the latch block forward to
release both latches.
1
Remove 2 thumb-
screws from under-
neath the 1K LCSS.
Figure 1 1K LCSS link bracket assembly
6. Close the 1K LCSS front door.

7. Figure 2, remove the 1K LCSS. REP 11.12-120 1K LCSS PWB
1 Removal
Slide the 1K LCSS away from the
machine to disengage the latches and WARNING
bottom bracket. Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus-
WARNING
2. Disconnect all harness connectors from the 1K LCSS PWB.
3. Remove the three screws and release the three standoffs securing the 1K LCSS PWB.
Replacement
Reverse the removal procedure to replace the 1K LCSS PWB. Before replacing the 1K LCSS
rear cover, perform the 11F-120 1K LCSS PWB DIP Switch Settings RAP.
2
Use the lifting handles to
remove the 1K LCSS from
the mounting bracket.
Support pins (front and

rear)
Docking latch (front

and rear) Bottom bracket
Figure 2 1K LCSS removal
Replacement
The replacement is the reverse of the removal procedure. Ensure that the bottom bracket on
the 1K LCSS is located over the support pins. Line up the 1K LCSS latches to the machine
apertures then push the two units firmly together until they latch.

REP 11.13-120 Entry Guide Cover
Removal
WARNING
2
Remove 2 screws
WARNING
1. Remove the 1K LCSS, REP 11.11-120.
2. Remove the 1K LCSS front cover and rear cover, REP 11.1-120.
3. Figure 1, remove the entry guide cover.
1
Disconnect the
bulkhead connector
4
Remove the cover
3
Remove 2 screws
Figure 1 Entry guide cover removal

Replacement
Refer to GP 6 before refitting the screws.
1. Bias the entry guide cover away from the paper guide when you tighten the screws.
2. The clearance between the entry guide cover and the paper guide must be a minimum of
1 mm. Refer to Figure 2.
NOTE: If the clearance is less than 1 mm, then install a new entry guide cover.
Check for a minimum

clearance of 1mm
between the entry
guide cover and the
paper guide
Figure 2 Entry guide cover clearance
3. Run copies through the output device, if possible use heavy weight paper or labels.
Check for marks on the print and for damage to the paper. If there are no marks or dam-
age then install the covers.

REP 11.14-120 Docking Latch Assembly and Docking
Interlock Switch
Removal
WARNING
WARNING
3
Take care during this procedure. Sharp edges may be present that can cause injury. Remove the latch
1. Remove the 1K LCSS, REP 11.11-120. assembly
2. Figure 1, prepare to remove the docking latch assembly.
1
Release the harness
retainer
4
Remove 2 screws
2 2
Release 2 harness Remove 2 screws
retainers.
Figure 2 Latch assembly removal
4. Remove the sensor cover, PL 11.102 Item 1.

5. Release the docking interlock switch from the sensor cover.
3 Replacement
Pull the harness
through the flanged Reverse the removal procedure to replace the docking latch assembly.
hole.
CAUTION
Ensure that the harness is put through the flanged hole, refer to Figure 1.
1
Disconnect PJ6.
3. Figure 2, remove the docking latch assembly.

Removal
WARNING
WARNING
1. Remove the ejector assembly, refer to REP 11.8-120. 1
2. Figure 1, remove the ejector belt. Belt grip. Remove the clip.
.
3
Remove the pulley
then the ejector belt.
2
Remove the E-clip.
Figure 1 Remove the ejector belt
Replacement
The replacement is the reverse of the removal procedure. Ensure the ejector belt is correctly
engaged with the belt grip on the ejector assembly before the clip is reinstalled. Refer to Figure
1.

REP 11.1-130 HCSS Covers
Removal Remove one screw Remove the rear
cover
WARNING
WARNING
NOTE: All major HCSS covers are dealt with in this procedure, only remove the covers listed in
the procedure that you are performing.
1. Figure 1, remove the top cover.
2
Remove 2 screws
2
Remove 4 screws
1
Remove the harness from
the retainer.
1 Figure 2 Rear cover removal

Pivot the top tray. 3. To remove the front door, remove the lower hinge pin and slide the door from the upper
Remove 2 screws pivot pin, refer to PL 11.30.
4. To remove the front cover, remove 6 screws, refer to PL 11.30 Item 7.
3
5. To remove the hole punch access cover, remove 2 thumb screws, PL 11.30 Item 2.
4 Disconnect PJ493
and PJ439 6. To remove the upper left cover, PL 11.30 Item 1, remove two screws.
Remove the top cover.
Replacement
Reverse the removal procedure to install the HCSS covers.
Figure 1 Top cover removal
NOTE: If the compiler carriage is in the fully raised position, the safety gate on the top cover
2. Figure 2, remove the rear cover.
will need to be raised by hand when top cover is installed.

REP 11.2-130 Compiler Carriage Assembly 4. Remove bin 1 assembly, REP 11.5-130.
5. Figure 2, disconnect the harnesses.
Removal
WARNING
WARNING
CAUTION
Do not remove the compiler carriage elevator motor worm wheel to move the compiler carriage
1. Cheat the front door interlock. Enter dC330 code 11-015, compiler carriage motor step
down and code 11-013, compiler carriage motor step up to move the compiler carriage to
the service position, Figure 1. If necessary, select stop to halt the compiler carriage in the
service position. Remove the interlock cheater and switch off the machine, GP 14. 1
Release the harnesses between the
HCSS PWB and carriage PWB from
the bridge
2
Disconnect PJ401, PJ412, PJ411
and PJ410 from the carriage PWB
3
Disconnect the earth wire
Figure 2 Disconnect the carriage PWB

Jam clearance knob must align with lower screw
6. Move the stapler assembly inboard by about 75 mm (3 inches).
7. Figure 3, release the mylar guide.
Figure 1 Service position
2. Remove the HCSS top cover, rear cover, front door and front cover, REP 11.1-130.
3. Remove bin 0, PL 11.60 Item 15.

1
2 Hook top of the compiler
Move the metal end of carriage supports into the
the mylar guide screw holes
towards the front and
unhook from the hole
in the compiler car-
riage frame 2
Hook the bottom of the
compiler carriage sup-
ports under the black
plastic cross member
Figure 4 Compiler carriage supports

1 9. Figure 5, remove the clamp.
Release the tension of the mylar guide
3
Carefully allow the mylar
guide to be rolled upwards
by the spring
Figure 3 Mylar guide release

Remove screw and clamp
8. Remove the compiler carriage support springs from the base of the HCSS. Figure 4,
install the compiler carriage supports.
Figure 5 Clamp removal
10. Figure 6, release the compiler carriage assembly from the frame.

1
Push the carriage assembly towards the
rear until the front belt grip clears the front
4
frame Pull the compiler carriage outside
the frame
3
2 Push the carriage assembly towards the
Pull the compiler carriage outside the front until the rear belt grip clears the rear
frame frame
Figure 6 Releasing the carriage assembly

WARNING
Use safe handling procedures, GP 16 when removing the module. The module is heavy. 3
NOTE: The carriage assembly weighs approximately 5.5Kg (12lb). Support the carriage assembly with one
hand and release the compiler carriage sup-
CAUTION ports
Do not damage the compiler sensor, when removing the compiler carriage assembly.
11. Figure 7, remove the compiler carriage assembly.
2
Pull the belt out of the
rear belt grip
4
Turn the assembly in an
anti-clockwise direction
and remove through the
frame
1
Pull the belt out of
the front belt grip
Figure 7 Removing the compiler carriage assembly

Replacement 3. If necessary the elevator belt tensioner springs can be repositioned, refer to REP 11.8-
130.
Reverse the removal procedure to replace the compiler carriage assembly, referring to the fol-
lowing list: 4. Remove the compiler carriage supports.
1. Use the compiler carriage supports to support the compiler carriage during the replace- 5. Figure 9, ensure the mylar guide is correctly located.
ment.
2. Ensure that the compiler is aligned as shown in Figure 8.
Top of both grips must align with

marks on the frame
Belt tensioner
springs must be 50
+/- 10 mm (2 +/- 0.5
inches) below the
bottom of the belt
grips
Figure 8 Carriage alignment

Incorrect
Mylar guide is outboard
of the compiler carriage
frame top
Incorrect
Mylar guide is inboard
frame top
Correct
Mylar guide is flush
with the compiler
carriage frame top

REP 11.3-130 Staple Head Unit 1 Assembly and SH1 Paper
Sensor
Move the metal end of
Removal the mylar guide
towards the front and
WARNING unhook from the hole in
Take care during this procedure. Sharp edges may be present that can cause injury. the compiler carriage
1. Open the HCSS front door and cheat the front door interlock. Enter dC330 code 11-016 to frame
move the compiler carriage to the lowest position.
WARNING
2. Remove the top cover, REP 11.1-130.
4. Remove bin 1, REP 11.5-130.
5. Figure 1, release the mylar guide.
1
4
Lay the mylar guide over the
input guide
3
Carefully allow the mylar
guide to be rolled upwards
Figure 1 Mylar guide
6. Figure 2, release the compiler input guide.

3
Push guide to
the right
2
Remove 2
screws
1
Remove
two
screws
1
Unhook spring
2
Remove the
staple head
Figure 2 Compiler input guide Figure 3 Staple head removal
7. Remove the staple head cover (one screw), PL 11.46 Item 12. 10. Figure 4, remove the SH1 paper sensor.
8. Disconnect the stapler harness from the compiler PWB at PJ414 and the ground connec-
tor, cut the tie wrap.
9. Figure 3, remove the compiler staple head assembly.

Replacement
Reverse the removal procedure to replace the staple head assembly.
2
Press in both lugs
at one end and lift
the sensor at that
end
3
Press in both lugs at
the other end and lift
the sensor to remove
1
Disconnect the
sensor harness
Figure 4 Sensor removal
11. Disconnect the harness from the staple head.

REP 11.4-130 Carriage PWB
Removal
WARNING
Un-clip the harness cover by
WARNING releasing the two latches
1. Remove the HCSS top cover and rear cover, REP 11.1-130.
2. Figure 1, remove the harness cover and support.
2
Cut two tie wraps, discon-
nect the harnesses and
release from the support
3
Remove screw and release
the support from the top
mounting
Figure 1 Harness cover and support
3. Figure 2, remove the carriage PWB.

Replacement
Reverse the removal procedures to replace the carriage PWB. Ensure the harness cover
removed in Figure 1, is correctly installed so that it does not interfere with jam clearance latch
5d.
CAUTION
Figure 3. When securing the harness to the support, ensure that the harness cannot be dam-
aged when the compiler carriage moves between the upper and lower limits.
2
Remove screw
1
Disconnect all con-
nectors on the PWB
Harness must
clear this plate
3
Lift PWB from retainers
Harness must
clear this support
Figure 2 Carriage PWB removal
Figure 3 Harness position

REP 11.5-130 Bin 1 or Bin 2 Assembly
Removal
WARNING
NOTE: The Bin 1 assembly must be removed before the bin 2 assembly.
WARNING
1
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the Remove screw
1. Remove the HCSS top cover, rear cover, front door and front cover, REP 11.1-130.
2. Remove bin 1 assembly.
a. Release the harness from the support next to the HCSS PWB.
b. Disconnect PJ416 and PJ424 on the HCSS PWB.
3
Lift and remove the bin
c. Remove the bin 1 assembly, Figure 1. assembly
2
Remove screw
Figure 1 Bin 1 assembly removal
3. Remove bin 2 assembly.

a. Release the harness from the support next to the HCSS PWB.
b. Disconnect PJ418 and PJ431 on the HCSS PWB and the inline connector PJ498.
c. Remove bin 2 assembly, Figure 2.
1
Remove screw
3
assembly
2
Remove screw
Replacement
Reverse the removal procedures to replace the bin 1 or bin 2 assembly.

REP 11.6-130 Compiler Carriage Elevator Motor, Bracket
and Bearing
Removal
WARNING
WARNING
1. Cheat the front door interlock. Enter dC330 code 11-015, compiler carriage motor step
down and code 11-013, compiler carriage motor step up, to move the compiler carriage to
the service position, Figure 1.
Jam clearance knob must

align with lower screw
2. Remove the HCSS top cover and rear cover, REP 11.1-130.
3. Figure 2, install the compiler carriage supports.

NOTE: Bin 0 and bin NOTE: Bin 1 has
1 have been omitted been omitted for clar-
for clarity ity
1
Hook the top of the compiler
carriage supports into the
screw holes
5
2 Remove the motor
Hook the bottom of the com- assembly and bearing
piler carriage supports
under the black plastic cross
member
4
Remove 3 screws
3
Figure 2 Compiler carriage supports

2
NOTE: The motor worm and wheel are greased, wear disposable gloves, PL 26.10 Item 10 Remove worm wheel
during this step to avoid grease contamination. and E-clip behind the
1 worm wheel
4. Rotate the compiler carriage elevator motor worm by hand to release the tension on the
elevator belts Remove E-clip
5. Remove the rear elevator belt tensioner spring, REP 11.8-130.
6. Figure 3, remove the compiler carriage elevator motor.
Figure 3 Motor and bracket removal
7. Figure 4, remove the motor from the bracket.

REP 11.7-130 Compiler Carriage Elevator Belts
Removal
WARNING
3
Remove motor death or injury. Moving parts can cause injury.
WARNING
2 1. Figure 1, cheat the HCSS front door interlock. Enter dC330 code 11-015, compiler car-
Remove 2 screws riage motor step down and 11-013, compiler carriage motor step up, to move the compiler
carriage to the service position.
1
Remove E-clip and bearing
Figure 4 motor removal
Replacement
1. Reverse the removal procedure to replace the compiler carriage elevator motor and
bracket.
2. Install the rear elevator belt tensioning spring, REP 11.8-130.
Jam clearance knob must align with lower screw
2. Remove the HCSS top cover, rear cover, front cover and front door, REP 11.1-130.
5. Figure 2, install the compiler carriage supports.

1
Hook the top of the compiler
carriage supports into the
screw holes
2
Hook the bottom of the com-
piler carriage supports under
the black plastic cross mem-
ber

locking block
Figure 2 Compiler carriage supports Figure 3 Locking block removal
6. Figure 3, remove the locking block. 7. Figure 4, release the compiler carriage assembly from the frame.

1
Push the carriage assembly towards the
rear until the front belt grip clears the
4
Pull the compiler carriage outside the
front frame.
frame.
2 3
Pull the compiler carriage outside Push the carriage assembly towards the
the frame. front until the rear belt grip clears the
rear frame.
8. Figure 5, release the elevator belts from the carriage belt grips.

1
1 Mark the position of the small
Pull the belt out of belt on the pulley
the front belt grip
2
Slide the small belt off the pul-
ley and slowly release the ten-
sion to the mylar guide system.
Lay the mylar guide over the
input baffle
3
Slide the large belt off the pulley
2
Pull the belt out of the
rear belt grip
Figure 5 Release the belts from the carriage Figure 6 Releasing belts
9. Remove the compiler carriage elevator motor, REP 11.6-130. 11. Figure 7, remove the rear elevator belt.
10. Figure 6, release the rear belts from the top pulley.

4
Remove the belt
from the top pulley.
3
Remove the belt
tensioner spring
1
Remove the belt tensioner
spring
2 2
Slide the belt off the pulley Lift the shaft slightly and slide the belt
and remove through the hole off the pulley and free from the frame
in the frame
1
Remove 2 screws
Figure 7 Elevator belt removal Figure 8 Releasing the belt
12. Figure 8, remove the front elevator belt. Replacement

1. Reverse the removal procedure to replace the compiler carriage elevator belts. Ensure
the small belt is returned to its original position on the pulley.
2. Tension the compiler carriage elevator belts, refer to REP 11.8-130.

REP 11.8-130 Elevator Belt Tensioner Springs
1
Removal Position one leg of spring on the belt
WARNING
2
WARNING Insert long nosed pliers
Take care during this procedure. Sharp edges may be present that can cause injury. through the spring
NOTE: This procedure illustrates the front elevator belt tensioner spring. The procedure for the
rear spring is identical.
1. Remove bin1, REP 11.5-130.

2. Figure 1, remove the spring.
2
Twist the piers
to compress
the spring 3
Twist the pliers
to compress
the spring
3
Twist the spring
away from the belt
4
Hook the leg of
1 the spring over
Insert long nosed piers the belt
through the spring 4
Release the tension
in the spring and 5
remove from the belt Allow the spring to tension
the belt and remove the pliers
Figure 1 Removing spring

Figure 2 Replacing spring
Replacement
1. Figure 2, replace the spring. 2. Install bin 1, REP 11.5-130.

REP 11.9-130 HCSS Castors
Removal
WARNING
WARNING
1. Separate the HCSS from the machine, REP 11.19-130.
2. If removing the rear non-adjustable castor, remove the rear cover, REP 11.1-130.
3. Figure 1, remove a non-adjustable castor.
1
Place two reams of
paper at the front or
rear of the HCSS
2
Remove the relevant
screw.
Figure 1 Removal of non-adjustable castors
4. Figure 2, remove or adjust an adjustable castor.

REP 11.10-130 Hole Punch Motor and Coupling
Removal
WARNING
2 WARNING
Tilt the HCSS suffi- Take care during this procedure. Sharp edges may be present that can cause injury.
ciently to slide the paper 1. Remove the HCSS top cover, HCSS rear cover and HCSS upper left cover, REP 11.1-
reams under the base 130.
2. Figure 1, remove the hole punch motor.
1
Remove two screws
1
Place two reams of paper at
the front or rear of the HCSS
3
To adjust the height of the
HCSS, rotate the hand wheel
in the appropriate direction.
To remove the castor,
unscrew in the direction of
the arrow
2
Figure 2 Caster removal or adjustment Disconnect the harness and
remove the motor
Replacement Figure 1 Hole punch motor removal
Reverse the removal procedure to install the HCSS castors.
3. Remove the hole punch unit, PL 11.36 Item 12. Remove the hole punch motor coupling
by pulling from the shaft.
Replacement
Reverse the removal procedure to replace the hole punch motor.
NOTE: When replacing the hole punch motor coupling, unsure that it is located against the
shoulder on the shaft.

REP 11.11-130 Upper Paper Guide 3. Figure 2, Remove the upper paper guide.

Removal
WARNING
WARNING
2. Figure 1, remove the front and rear supports.
2
Release the guide from
1 2 the 4 locating features
Remove 2 screws and rear support Remove 2 screws and front support and remove
1
Remove 4
screws
Figure 2 Removing guide
Replacement
Reverse the removal procedure to replace the upper paper guide.
Figure 1 Removing supports

REP 11.12-130 Diverter Gate and Solenoid
Removal Remove the two E clips.
One at each end of the
WARNING shaft. 1
Remove 2 screws, disconnect
the harness and remove the
WARNING solenoid.
1. Remove the HCSS top cover, rear cover upper left cover and front cover, REP 11.1-130.
2. Remove one screw and the diverter solenoid cover, PL 11.36 Item 2.
3. Remove the upper paper guide, REP 11.11-130.
4. Figure 1, prepare to remove the diverter gate.
3
Remove two bearings.
One at each end of the
shaft.
5. Figure 2, remove the diverter gate.

REP 11.13-130 Mylar Guide Assembly
2 Parts List on PL 11.40
Push the diverter gate fully to
the rear Purpose
This procedure is used to repair the following parts:
• Mylar guide reel, PL 11.40 Item 4.
• Mylar guide torsion spring, PL 11.40 Item 5.
• Mylar guide clamp, PL 11.40 Item 7.
• Pulley gear, PL 11.40 Item 9.
• Shaft, PL 11.40 Item 15.
• Mylar guide, PL 11.40 Item 16.
Removal
WARNING
1. Open the HCSS front door and cheat the front door interlock. Enter dC330 code 11-016 to
move the compiler carriage to the lowest position.
WARNING
2. Remove the HCSS top cover, rear cover and front door, REP 11.1-130.
4. Remove the bin 1 assembly, REP 11.5-130.
1 5. Remove the upper paper guide, REP 11.11-130.
Carefully push the 6. Figure 1, release the mylar guide.
lever past the shaft
to rest against the
inner baffle
3
Carefully bend the centre of the diverter gate upwards and
remove
Figure 2 Diverter gate removal
Replacement
Reverse the removal procedure to install the diverter gate.

1
2 Loosen screw 3 turns
Move the metal end
of the guide towards
the front or rear and
unhook from the
hole in the compiler
carriage frame
1
3
Carefully allow the mylar guide
to be rolled upwards by the
spring
Figure 1 Release the mylar guide Figure 2 Belt tensioner
7. Figure 2, loosen the belt tensioner. 8. Figure 3, remove the mylar guide reel bearings.

2
Remove the pulley/gear
3
Remove belt
1
Remove E-clip
1 2
Remove E-clip and bearing Remove E-clip and bearing
Figure 4 Belt drive

Figure 3 Bearing removal
10. Roll the mylar guide fully onto the guide reel.
9. Figure 4, remove the pulley/gear and drive belt.
11. Figure 5, remove the mylar guide reel assembly.

1
Push the assembly
to the rear 3
Remove 3 screws
4
Remove the mylar
guide clamp and
mylar guide
3
2 Remove the assembly
Remove the shaft
from the front hole
1
Remove gear
and spring
2
Fully unwind the mylar guide
Figure 5 Guide reel assembly Figure 6 Mylar guide
12. Figure 6, remove the mylar guide, mylar guide clamp, torsion spring and gear. 13. Figure 7, Remove the shaft.

3
Remove the
shaft from the 3
mylar guide reel Install 3
screws
1
Remove E-clip and front cap
2
Remove E-clip and rear cap 1
Round hole must
be at the front of
the guide reel
2
Position the
clamp
Figure 7 Shaft removal
Replacement
1. Re-assemble the mylar guide reel, shaft and end caps.
2. Figure 8, install the mylar guide and clamp.
3. Roll the mylar guide fully onto the guide reel.

4. Figure 9, install the torsion spring and gear.

1
Slide the small belt off
the pulley
3
Slide the small belt
on the pulley
1 2
Engage spring in
Slide the gear on the shaft and
hook of guide reel
engage spring in slot
2
Rotate the mylar guide drum
using the belt until the free end
of the mylar guide aligns with
the step in the frame
Figure 9 Spring location
5. Install the following components by reversing the removal procedure:

• Mylar guide reel assembly.
• Belt drive.
• Mylar guide reel bearings.
6. Figure 10, set the position of the mylar guide to correctly tension the torsion spring.
Figure 10 Spring tension
7. Figure 11, Connect the mylar guide to the compiler carriage.

Correct
1 Mylar guide is flush with
Hook the mylar the compiler carriage
guide into the hole frame top
in the compiler
carriage frame
Incorrect
Mylar guide is inboard of
2 the compiler carriage
Slide the hook to frame top
the centre of the
carriage hole
Incorrect
Mylar guide is outboard
frame top
Figure 11 Mylar guide attachment
8. Reverse the removal procedure to install the remainder of the components.

REP 11.14-130 Vertical Transport Belts and Pre-compile
Pulleys 1
Parts List on PL 11.42 Loosen screw
Removal
WARNING 2
Slide tensioner
Take care during this procedure. Sharp edges may be present that can cause injury. bracket fully upwards
WARNING
3
Tighten screw
1. Remove the compiler carriage assembly, REP 11.2-130.
4
2. Lay the mylar guide over the input guide. Remove the belt
3. Figure 1, remove the drive pulley. from around the
drive pulley
5
Remove E-clip and
drive pulley
Figure 1 Belt removal
4. Figure 2, release the belts from the upper pre-compile pulleys.

1
Remove E-clip and
bearing at each end 3
of the shaft Remove the bracket
1
Use a hex driver to
remove 2 screws
2
Use a ratchet
2 wrench and 5.5mm
Push shaft to the rear to release the belts socket to remove 2
screws
5
Remove the upper Figure 3 bracket removal
pre-compile pulley
6. Figure 4, remove the vertical transport belts.
3 4
Slide belts off the Rest the belts on
upper pulley top of the frame
Figure 2 Release belts
5. Figure 3, remove the bracket.

Replacement
1. Install belts over the frame.
2. Re-locate the frame and install the bearing, washer, E-clip and 2 screws.
3. Place belts over the upper pre-compile pulleys, but between pre-compile lower pulleys.
4. Lift the upper shaft into position and install the bearing and E-clip.
4
5. Position the belts onto the lower pre-compile pulleys.
Lift the rear of the frame
6. Reverse the removal procedure to replace the remainder of the removed components.
7. Tension the mylar guide, refer to REP 11.13-130.
3
Pull frame rearward to
release from hook.
2
Remove E-clip washer and
bearing from both ends of
the lower pre-compile pulley
shaft
1
Remove 2 screws
5
Remove belts through the
gap under the frame

REP 11.15-130 Vertical Transport Nip Rollers REP 11.16-130 Chad Full Bin Sensor, Actuator and Spring
Removal Removal
NOTE: The vertical transport contains eight identical nip rollers, the repair procedure is identi- WARNING
cal for all. Take care during this procedure. Sharp edges may be present that can cause injury.
WARNING WARNING
WARNING death or injury. Moving parts can cause injury.
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- 1. Remove the chad bin.
2. Separate the HCSS from the machine, REP 11.19-130.
3. Remove the HCSS top cover, rear cover, upper left cover, front door and front cover, REP
1. Open the HCSS front door. 11.1-130
2. Figure 1, Remove a vertical transport nip roller. 4. Figure 1, remove the cover.
1 2
Pinch the Gently bend the cover to release the dowels
legs together 3
Hold the spring
and remove
together with
the nip roller
assembly
2
Slide the nip roller
assembly partially out 1
Remove two screws
Figure 1 Roller removal

Figure 1 Cover removal
Replacement 5. Figure 2, remove the screws securing the docking bracket and the chad bin support.
Reverse the removal procedures to replace the vertical transport nip rollers.

1
Remove eight screws.
2
Lift the support to
release the hooks
1
Lift the docking bracket to release the hooks
Figure 2 Preparation for bracket removal Figure 3 Chad bin support removal
6. Figure 3, remove the chad bin support. 7. Figure 4, remove the chad bin sensor and/or actuator.

REP 11.17-130 Transport Motor 1A, Motor Damper and
1 Drive Belt
Press the actuator pivots
through the chad bin support Parts List on PL 11.38
Removal
WARNING
WARNING
1. Remove the rear cover, REP 11.1-130
2. Figure 1, loosen the belt.
4
2 Release the legs of the
Remove the actuator 3
sensor and remove
and spring Disconnect the harness
from the sensor
Figure 4 Sensor/actuator removal
Replacement
Reverse the removal procedure to replace the chad bin sensor actuator and/or sensor.
1
NOTE: Ensure that the spring below the actuator is correctly located on the raised sections of Loosen the belt tensioner screw, fully
the actuator and chad bin support. loosen the belt, then tighten the screw
Figure 1 Loosening the belt
3. Figure 2, remove the belt.

REP 11.18-130 Transport Motor 1B, Motor Damper and
Drive Belt
Removal
WARNING
3
Remove WARNING
the belt Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus-
1. Remove the rear cover, REP 11.1-130
1
Loosen
two
screws on
the motor
bracket
2 1
Slide the Loosen the belt tensioner screw,
motor and fully. Loosen the belt, then
bracket off tighten the screw.
the screws
4. Disconnect the motor harness if necessary.

5. Remove 2 screws to remove the motor from the motor damper.
Replacement
1. Reverse the removal procedure to replace the drive belt.
2. Loosen the belt tensioner screw, allow the belt tensioner to tension the belt, ADJ 11.3-
130.

REP 11.19-130 HCSS Un-Docking
2
Remove the pulley Removal
CAUTION
Do not show the customer how to un-dock the HCSS.
1. Release the jam clearance latch and fully open the gap between the machine and the
1 HCSS.
Remove the 2. Figure 1, move the HCSS away from the machine
K-L clip
2
Roll the HCSS away
from the machine
5
Remove the
3 drive belt from
Loosen two the pulleys
screws on
the motor 1
bracket Feel under the docking latch
bracket and release the docking
latch by pulling the lever forward
4
Slide the
motor and
bracket
off the
screws
Figure 1 Docking latch location
3. Disconnect the harnesses between the machine and the HCSS if necessary.
Replacement
4. Disconnect the motor harness if necessary. Reverse the removal procedure to replace the HCSS.
Replacement
130.

REP 11.20-130 CC Ejector Motor Assembly and Ejector
Home Sensor 1
Parts List on PL 11.47 Release the harness from
the retainers and disconnect
Removal at the motor and sensor
WARNING
WARNING
2. Figure 1, remove the compiler carriage cross piece.
1
Remove 1 screw
at either end of
the cross mem- 4
ber Use a small screw-
driver to release the 3
sensor from the Slide motor assembly
across and remove 2
Remove screw
Figure 2 Removing the motor and sensor
Replacement
Reverse the removal procedure to replace the ejector motor assembly and home sensor.
3
Release the
connecting rod
from the
crankshaft
2
Bend open the frame to release the
cross piece from the locating dowels
Figure 1 Removing the cross member
3. Figure 2, remove the ejector motor assembly and home sensor.

REP 11.21-130 CC Paddle Roll Motor Assembly and Paddle
Roll Home Sensor 2
Lift the motor assembly and disengage the worm
Parts List on PL 11.47 from the bearing
Removal
1
WARNING Remove 2
Take care during this procedure. Sharp edges may be present that can cause injury. screws
WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Drive lugs
tomer supply while performing tasks that do not need electricity. Electricity can cause Worm
CAUTION
Do not loose the white plastic worm on the end of the motor spindle. It is a slide fit on the motor
spindle.
2. Figure 1, remove the motor assembly.
4
Disconnect motor
harness and sensor
harness
Bearing
3
Shutter is shown Remove screw and
removed for clarity ground wire
Figure 1 Motor assembly removal
3. Remove the motor, if necessary, by removing the remaining screw.

4. Remove the sensor, if necessary, by releasing the sensor legs. REP 11.22-130 CC Top Baffle Assembly
Replacement Parts List on PL 11.47
1. If necessary, install the sensor and/or motor in the bracket.
Purpose
2. Reconnect the ground wire and harnesses.
This procedure is used to repair the following components:
3. Ensure that the white plastic worm is fully located on the drive lugs of the motor, Figure 1.
• Carriage top baffle, PL 11.47 Item 12.
4. Locate the motor assembly, ensuring that the nose of the white plastic worm is located in
the bearing in the frame, Figure 1, install the two securing screws. • Carriage top baffle return spring, PL 11.47 Item 13.
5. Reinstall the top cover. • Top baffle idler, PL 11.47 Item 14.
• Top baffle idler spring, PL 11.47 Item 15.
Removal
WARNING
WARNING
1. Remove the compiler carriage, REP 11.2-130.
2. Figure 1, remove the top baffle assembly

2 1
Slide the idler from under the hooks Press down on the idler
1
Loosen 2 screws,
2 turns each
2 3
Use a flat bladed screwdriver to care- Hold the spring with a
fully move the baffle pivot out of the small screwdriver,
frame remove the idler and
3 spring
Release the spring from
the baffle (see note)
Figure 1 Removing the top baffle assembly Figure 2 Removing the idlers and springs
NOTE: If only new idlers and springs are being installed, it is easier to leave the carriage top Replacement
baffle return spring connected.
Reverse the removal procedure to replace the top baffle assembly and components.
3. Figure 2, if required, remove the idlers and springs from the baffle.

REP 11.23-130 Compiler Sensor 3. Figure 2, remove the sensor cover.

Removal
WARNING
WARNING
2. Figure 1, improve the access to the area
1
Remove the harness cover
by releasing the two legs
3
Remove the
cover
1
Remove 2
screws
2
Slide the cover to the rear
to align with the notch
4. Release the sensor lugs from the mounting using a small screwdriver and disconnect the
sensor from the harness.
2 Replacement
Open the top baffle.
Use adhesive tape to fix the top baffle in the open position. Reverse the removal procedure to replace the compiler carriage entry sensor. Ensure the har-
ness cover removed in Figure 1, is correctly installed so that it does not interfere with jam clear-
Figure 1 Improving access ance latch 5d.

REP 11.24-130 CC Entrance Baffle and Springs
Removal Unhook spring
WARNING
WARNING 3
Disconnect ground wire
1. Remove the compiler sensor, REP 11.23-130.
2. Remove the carriage PWB from its mounting but do not disconnect any PJs from the
PWB, refer to REP 11.4-130. 4
Remove 4 screws
3. Figure 1, remove the CC entrance baffle.
1
Remove 2 entrance baffle
springs (1 each end)
5
Remove the baffle assembly
Figure 1 Removing the entrance baffle
Replacement
Reverse the removal procedure to replace the CC entrance baffle assembly.

REP 11.25-130 Elevator belt drive pulleys
Removal
WARNING
WARNING
1. Remove the front and rear elevator belt tensioner spring, REP 11.8-130.
2. Remove the compiler carriage elevator motor and bracket, REP 11.6-130.
3. Figure 1, remove the lower carriage shaft.
1
Remove E-clip and pulley
2
Feed the shaft assembly
though the belt loops and
remove from the rear
2
Remove E-clip
and pulley
1
Remove 2 screws
Figure 2 Pulley removal
Replacement
Reverse the removal procedure to replace the elevator belt drive pulleys
Figure 1 Shaft removal
4. Figure 2, remove the elevator belt drive pulleys.

Removal
WARNING
WARNING
1. Remove the compiler PWB, REP 11.4-130.
2. Figure 1, remove the stapling unit traverse motor.
Ground
connector
2
Remove
the motor
1
Remove 2 screws
Figure 1 Motor removal
Replacement
Reverse the removal procedure to replace the stapling unit traverse motor.
NOTE: Ensure that the ground connector, Figure 1, is trapped between the motor flange and
the compiler frame.

REP 11.27-130 Transport Motor 2 and Motor Damper
Removal
WARNING
WARNING
1. Remove the carriage PWB, but only disconnect sufficient PWB connectors to allow
access to the motor screws, refer to REP 11.4-130.
2. Figure 1, remove transport motor 2.
1
Loosen screw,
move tensioner
fully upward,
tighten screw
Ground
3 connector
Remove the motor
2
Remove 2 screws
3. Remove 2 nuts to separate the motor damper from the motor.

Replacement
1. Reverse the removal procedure to replace transport motor 2.
2. Ensure that the ground connector is secured with the lower motor screw, Figure 1.
3. Figure 1, loosen the tensioner screw, allow the spring to tension the belt, then tighten the
tensioner screw, ADJ 11.3-130.

REP 11.28-130 CC Eject Roll Motor
Removal
WARNING
WARNING
2. Remove the carriage PWB, REP 11.4-130.
3. Figure 1, remove the CC eject roll motor.
1
Remove E-clip,
pulley and belt
2
Remove 3 nuts
3
Remove the motor Ground
connector
Replacement
1. Reverse the removal procedure to replace the CC eject roll motor.
2. Ensure that the ground connector is secured with the lower motor nut, Figure 1.

Purpose
• Kicker Solenoid, PL 11.49 Item 4.
• Compiler carriage 90% full sensor, PL 11.49 Item 5.
• Return spring, PL 11.49 Item 16.
• Kicker fingers, PL 11.49 Item 19.
Removal
WARNING
WARNING
2. Remove the rear tamper drive belt by pushing the belt from the motor pulley where there
is no flange.
3. Figure 1, remove the kicker assembly.

6
Remove the assembly,
being careful not to dam- 5 4
2 age the kicker fingers Remove the E-clip,
Pivot the assembly to
3 Disconnect the ground connector and 3 1 slide the tamper shaft
Remove screw improve access
harnesses Remove screw to the rear
Figure 1 Removal
4. Figure 2, dismantle the components of the kicker assembly as necessary.

Release the Parts List on PL 11.49
legs to remove
a sensor Removal
WARNING
WARNING
2. Figure 1, remove the tray hold solenoid.
Carefully spring the frame

apart to remove the kicker
fingers and return spring
Remove 2 screws to remove the solenoid,

release the spring from the plunger
Figure 2 Dismantling
Replacement
Reverse the removal procedure to replace the kicker assembly components.

REP 11.31-130 CC Stapler Mount and Traverse Shaft
Assembly
Removal
WARNING
WARNING
2. Remove the staple head assembly, REP 11.3-130.
3. Remove the stapling unit traverse motor, REP 11.26-130.
4. Figure 1, remove the stapler mount and traverse shaft assembly.
1
Disconnect harness
3
Remove solenoid and linkage
Short screw 2
Remove 2 screws
Long screw with earth tag
Figure 1 Solenoid removal
Replacement
CAUTION
Ensure the short and long screw are installed in the correct location, Figure 1.
Reverse the removal procedure to replace the tray hold solenoid assembly.
NOTE: Ensure that the solenoid is positioned on the locating dowels.

4
Slide out the stapler
mount and traverse
shaft assembly
1
Remove screw and
slide out shaft
3
2 Remove E-clip
Remove E-clip, gear and bearing and bearing
Figure 1 Assembly removal
5. Unscrew the traverse shaft from the stapler mount.

Replacement
Reverse the removal procedure to replace the stapler mount and traverse shaft assembly.

REP 11.32-130 CC Transport Shaft Assembly
Purpose
• Transport shaft, PL 11.49 Item 8.
• Transport shaft pulley, PL 11.49 Item 9.
• Guide roller, PL 11.49 Item 11.
• Compiler belt kit, PL 11.49 Item 12.
• Feed chute, PL 11.49 Item 13.
Removal
WARNING
2
Remove 2 E-clips, pulley and bearing
WARNING
1. Remove transport motor 2, REP 11.27-130.
2. Figure 1, prepare to remove the transport shaft assembly.
1
3. Figure 2, Remove the transport shaft assembly.

2
Remove 3 1
screws
Slide out the transport shaft
2
Wrap the belt
around the roller
and press the
roller out and
remove (2 places)
Replacement
Reverse the removal procedure to replace the transport shaft assembly and components.
1
Ensure stapler unit
is fully to the front
3
Hold the compiler tray down and
slide the transport shaft assembly 4
rearwards as far as possible Pull the front of the shaft
past the stapler and
remove the assembly
Figure 2 Removal
4. Figure 3, dismantle the components of the transport shaft assembly.

REP 11.33-130 Docking Latch Components
Purpose
This procedure is used to repair the following components 4
Open the bracket
• Docking Release latch, PL 11.34 Item 13. as far as possible
• Release bracket, PL 11.34 Item 11.
• Docking interlock switch (S11-300A), PL 11.34 Item 3.
• Docking pivot interlock switch (S11-300B), PL 11.34 Item 5.
• Restraining cable, PL 11.34 Item 1.
Removal 1
WARNING Release the latch, open
the bracket fully
WARNING
1. Un-dock the HCSS from the machine, REP 11.19-130.
2. Figure 1, release the restraining cable.
2
Remove screw
3
If a new restraining
cable is being installed,
remove screw
Figure 1 Restraining cable
3. Figure 2, remove the docking latch bracket rear cover.

3
Disconnect the spring
and remove the bracket
3
Remove
the cover
2
Release 2 dowels
from the holes
2
Twist the bracket
counterclockwise and 1
lift off the top dowel (2 Snap the lower fitting
places) apart (2 places)
Figure 3 Release bracket
5. Figure 4, if necessary, remove the docking release latches.
1
Remove 2 screws
4. Figure 3, Remove the release bracket.

2 Disconnect the harness
Push out the and press together the
pin (2 places) catches to remove the
using a small docking interlock switch
3 screwdriver
Remove the
latch (2 places)
Disconnect the harness and
remove 2 screws to remove the
docking pivot interlock switch
Figure 5 Switches removal
1 Replacement
Remove E-clip Reverse the removal procedure to replace the removed components.
(2 places)
Figure 4 Latch removal
6. Figure 5, if necessary, remove the docking interlock switch or the docking pivot interlock
switch.

Remove 3 screws
Removal
WARNING
WARNING
2. Figure 1, remove the compiler carriage belt grips.
1
Remove 3 screws and the front grip
3
Cut the cable tie and
remove the rear grip
Figure 1 Removing grips
Replacement
Reverse the removal procedure to replace the compiler carriage belt grips.

REP 11.35-130 Bin 1 or Bin 2 Offset Motor and Offset
Sensor 2
Remove 1 E-clip
Parts List on PL 11.52, PL 11.54 and gear/crank
Removal
WARNING 3
Take care during this procedure. Sharp edges may be present that can cause injury. Remove 1 E-clip
WARNING and the gear
tomer supply while performing tasks that do not need electricity. Electricity can cause 4
death or injury. Moving parts can cause injury. Remove 2 screws
1. Remove the bin 1 or bin 2 tray assembly by disconnecting the harness, removing the and the motor
thumbscrew and pulling the tray assembly off the support.
2. Figure 1, remove the bin lower support.
1 5
Pinch the sensor legs together, remove the Disconnect the motor
sensor and disconnect the harness harness
Figure 2 Component removal

2
1 Remove the bin lower support Replacement
Remove 4 screws Reverse the removal procedure to replace the bin 1 or bin 2 offset motor and offset sensor.
Figure 1 Support removal NOTE: Ensure the peg of the gear/crank locates in the slot of the tray.
3. Figure 2, remove the bin offset sensor and bin offset motor.

REP 11.36-130 Bin 1 or Bin 2 Elevator Motor and Bearing NOTE: The elevator motor worm and gears are greased, take care not to contaminate
other parts of the machine with the grease. Wear protective gloves if desired.
Removal
WARNING
WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- 1
tomer supply while performing tasks that do not need electricity. Electricity can cause Remove E-clip
death or injury. Moving parts can cause injury. and gear
1. Remove the bin 1 or bin 2 tray assembly by disconnecting the harness, removing the
thumbscrew and pulling the tray assembly off the support.
2. Remove the rear cover, REP 11.1-130.
2
3. Figure 1, remove the elevator motor. Remove E-clip
and bearing
3
Remove 2
screws, slide
the motor down
4
Disconnect the
harness and
remove the motor
Replacement
Reverse the removal procedure to replace the bin 1 or bin 2 elevator motor.

1
Parts List on PL 11.38 Remove
Removal 3 screws
WARNING
WARNING
1. Remove the rear cover and upper left cover, REP 11.1-130.
2. If installed, remove the hole punch unit, PL 11.36 Item 12.
3. Remove the lower left cover, PL 11.30 Item 22.
5. Figure 1, remove the sensor.
2
Move the front of the tie
bar to the right and
release the rear from the
dowels
4
Remove screw and sensor,
disconnect the harness
3
Rotate the assembly
to access the screws
Replacement
Reverse the removal procedure to replace the entry sensor and punch position sensor.

Removal
WARNING
WARNING
1. Remove the HCSS top cover, REP 11.1-130. 1
2. Figure 1, remove the 2nd to top exit sensor. Remove screw
and securing
block.
3
Disconnect the sensor
harness and remove
the sensor.
2
Use a small screwdriver to release the
sensor legs.
Replacement
Reverse the removal procedure to replace the 2nd to top exit sensor.

REP 11.39-130 CC Shutter
Slide the shutter Unhook the springs
Removal to the front, from the shutter
WARNING release the pin
from the rear
WARNING
1. Remove the CC eject housing assembly, REP 11.41-130.
2. Figure 1, remove the CC shutter.
1
Remove the screw
5
Release the pin
from the front
and remove the
shutter
4
Un-snap the
middle fixings
Figure 1 Shutter removal
Replacement
Reverse the removal procedure to replace the CC shutter.

REP 11.40-130 CC Nip Shaft Components
Purpose 2
This procedure is used to repair the following components: Open the top baffle and
fix in the open position
• Nip roll, PL 11.48 Item 2. using adhesive tape
• Nip shaft, PL 11.48 Item 3.
• Nip spring, PL 11.48 Item 4.
Removal
WARNING
WARNING
2. Figure 1, improve the access to the area.
1
Remove the
harness cover
Figure 1 Improving access
3. Figure 2, remove the entrance baffle cover.

1
Remove 2 screws
3
Remove the cover
1
Remove 2
springs
3 2
Slide the rolls off the shaft lift out the nip shaft with rolls
Figure 3 Nip shaft removal

2
Slide the cover to the rear to align
with the notch Replacement
Reverse the removal procedure to replace the nip shaft, nip springs and nip rolls.
4. Figure 3, remove the nip shaft, nip springs and nip rolls.

Removal
WARNING
WARNING
2. Figure 1, remove the compiler carriage cross member
3
Release the connecting
rod from the crankshaft
1
Remove 1 screw at either 2
end of the cross member Bend open the frame to
release the cross member
3. Figure 2, prepare to remove the CC eject housing assembly.

1
Remove 2 screws
marked A. Release
the harness clamp
2
Disconnect the
5 motor and sensor
Disconnect the sensor harness harnesses
3
Remove the
4 screw. Release the
Disconnect 2 ground connector
ground terminals
4. Figure 3, remove the CC eject housing assembly.

1
Use a flat blade screwdriver
to release the pivot pin from
the hole
2
Raise the front of the housing
carefully guiding the CC
3 shutter out of the track
Remove the CC ejector
housing assembly
Figure 3 Housing removal
Replacement
Reverse the removal procedure to replace the CC ejector housing assembly.
NOTE: Ensure that the front and rear pivot pins are located in the pivot holes

REP 11.1-170 HCSS BM Covers
Removal
WARNING
WARNING Remove 2 screws
NOTE: All major HCSS BM covers are dealt with in this procedure, only remove the covers
listed in the procedure that you are performing.
Remove the HCSS BM covers as follows:

1. Figure 1, top cover removal.
2
Remove 2
screws
1 4
Disconnect PJ493 and PJ439
Fold the bin 0 pivot tray
and bin 0 base tray.
5
Remove the top cover.
Figure 1 Top cover removal
2. Figure 2, rear cover removal.

3
Remove one 4
screw Remove the rear cover
1
Remove screw
2
Remove 4
screws
2
Remove 6 screws
1
Remove the harness
from the retainer. 3
Release the base of the
cover from the frame
Figure 2 Rear cover removal Figure 3 Front cover removal
3. Front door removal; remove the lower hinge pin and slide the door from the upper pivot 5. Hole punch access cover removal, remove 2 thumb screws PL 11.60 Item 2, refer to PL
pin, PL 11.60 Item 25. 11.60 Item 3.
4. Figure 3, front cover removal. 6. Upper left cover removal, remove two screws, refer to PL 11.60 Item 1.
Replacement
Reverse the removal procedure to install the HCSS BM covers.

REP 11.2-170 Compiler Carriage Assembly
Removal
WARNING
2
Cut 2 tie-wraps
WARNING
1. Remove the top cover, rear cover, front door and front cover, REP 11.1-170.
3. Figure 1, disconnect the harnesses.
1
Release the harnesses
between the HCSS
PWB and carriage
PWB from the bridge
3
Disconnect PJ401, PJ412,
PJ411 and PJ410 from the
carriage PWB
4
Disconnect the
ground wire
Figure 1 Disconnect the carriage PWB
4. Figure 2, move the stapler assembly inboard by about 75 mm (3 inches), by turning the
stapler traverse screw with a 5.5 mm nut driver.

2
Remove the support 3
Remove the clamp and support
Stapler transverse shaft

1
Remove the jam
clearance knob
Figure 3 Locking block removal

Figure 2 Stapler transverse shaft
6. Fully pull out the BM module, PL 11.65 Item 1.
WARNING
7. Remove the BM support bracket, PL 11.68 Item 4.
Use safe handling procedures, GP 16 when removing the module. The module is heavy.
8. Figure 4, release the compiler carriage assembly from the frame.
NOTE: The carriage assembly weighs approximately 5.5Kg (12lb).
CAUTION
Do not damage the compiler sensor, when removing the compiler carriage assembly.
5. Figure 3, remove the locking block.

1
Support the weight of the compiler
carriage, remove two screws
2
Push the carriage
assembly towards
the rear until the
front belt grip 4
clears the front Push the carriage assembly towards the
frame front until the rear belt grip clears the rear
frame
5
3 Pull the compiler carriage outside the
Pull the compiler carriage frame
outside the frame
9. Figure 5, remove the compiler carriage assembly.

2
Pull the front of the carriage
3 through the frame.
Remove the carriage.
1
Tilt the compiler carriage
clockwise.
Figure 5 Removing the compiler carriage assembly
Replacement
Reverse the removal procedure to replace the compiler carriage assembly.

REP 11.3-170 Staple Head Unit 1 Assembly and SH1 Paper
Sensor 3
Remove 2 screws
Removal
WARNING
WARNING
5. Figure 1, lower the front of the compiler carriage.
4 1 2
Lower the front of the Remove the front Support the weight of
carriage support the compiler carriage
Figure 1 Carriage position
6. Figure 2, release the compiler input guide.

3
Push guide to
the right
2
Remove 2 3 2 1
screws Remove the Remove two Rotate the stapler
staple head screws traverse shaft to
align screws with
holes
1
Unhook spring
Stapler traverse shaft Viewed from above
Figure 2 Compiler input guide Figure 3 Staple head removal
7. Remove the staple head cover (one screw). 10. Figure 4, remove the SH1 paper sensor.
8. Return the compiler carriage to the original position and secure with the two top screws.
9. Figure 3, remove the compiler staple head assembly.

2
Press in both tabs at one
end and lift the sensor at
that end
3
Press in both tabs at the
other end and lift the
sensor to remove
1
Disconnect the sensor harness
11. Disconnect the harness from the staple head.

Replacement
Reverse the removal procedure to replace the staple head assembly.

REP 11.4-170 Carriage PWB
Removal
WARNING
WARNING
2. Figure 1, remove the harness cover and support.
1
Un-clip the harness
cover by releasing the
two latches
2
Remove screw and release the
support from the top mounting
Figure 1 Harness cover and support
3. Figure 2, remove the carriage PWB.

2
Remove
screw
1
Disconnect all connectors
on the PWB
3
Lift PWB from retainers
Figure 2 Carriage PWB removal
Replacement
Reverse the removal procedures to replace the carriage PWB. Ensure that the harness cover
removed in Figure 1, is correctly installed so that it does not obstruct the clearance latch 5d.

REP 11.5-170 Bin 1 Assembly
Removal
WARNING
WARNING
1
1. Remove the HCSS BM top cover, rear cover, front door and front infill cover, REP 11.1- Remove screw
170.
2. Release the harness to bin 1 from the harness support next to the HCSS PWB.
3. Disconnect PJ416 and PJ424.
4. Figure 1, remove the bin assembly.
2
Remove screw
3
assembly
Replacement
Reverse the removal procedures to replace the bin 1 assembly.

REP 11.6-170 HCSS BM Castors
Removal
WARNING
WARNING
1. Un-dock the HCSS BM from the machine, REP 11.13-170.
2. If removing the rear non-adjustable castor, remove the rear cover, REP 11.1-170.
3. Figure 1, remove a non-adjustable castor.
3
Remove the screw
1
Place two reams of
paper at the front or rear
of the HCSS BM
2
Remove the screw.
Figure 1 Removal of non-adjustable castors
4. To remove an adjustable castor, remove the front and rear covers, REP 11.1-170 and
then remove the two screws holding the right foot cover, Figure 2.

2
Tilt the HCSS BM sufficiently
to slide the paper reams
under the base
1
Put two reams of paper at the
front or rear of the HCSS BM
Foot Cover
3
To adjust the height of the
HCSS BM, rotate the hand
wheel in the appropriate
direction.
Stop Screw
Figure 2 Adjustable castor
5. Remove the stop screw and unscrew the castor, Figure 1.

Replacement
Reverse the removal procedure to install the HCSS BM castors.

REP 11.7-170 Hole Punch Motor and Coupling REP 11.8-170 Upper Paper Guide
Parts List on PL 11.66, PL 11.70 Parts List on PL 11.68
Removal Removal
WARNING WARNING
WARNING
WARNING tomer supply while performing tasks that do not need electricity. Electricity can cause
Take care during this procedure. Sharp edges may be present that can cause injury. death or injury. Moving parts can cause injury.
1. Remove the HCSS BM top cover, rear cover and upper left cover, REP 11.1-170. 1. Remove the top cover, REP 11.1-170.
2. Figure 1, remove the hole punch motor, PL 11.70 Item 7. 2. Figure 1, remove the front and rear supports.
1
Remove two screws
1 2
Remove 2 screws and rear support Remove 2 screws and front support
2
Disconnect the harness from the motor
and remove the motor
Figure 1 Hole punch motor removal

3. Remove the hole punch unit, PL 11.66 Item 12. Remove the hole punch motor coupling
by pulling from the shaft.
Replacement
Reverse the removal procedure to install the hole punch motor.
Figure 1 Removing supports
NOTE: When replacing the hole punch motor coupling, ensure that it is located against the
shoulder on the shaft.

3. Figure 2, Remove the upper paper guide. REP 11.9-170 HCSS BM Upper Diverter Gate and Solenoid
Removal
WARNING
WARNING
1. Remove the top cover, rear cover, front door, upper left cover and front infill cover, REP
11.1-170.
2. Remove the diverter solenoid cover, one screw.
4. Figure 1, prepare to remove the diverter gate.
1 2
Remove 4 screws Remove 2 screws
3
Release the guide
from the 4 locating
features and remove
Figure 2 Removing guide
Replacement
Reverse the removal procedure to replace the upper paper guide.

1 2
2 Remove 2 screws, dis- Push the diverter gate fully to
Remove the two connect the harness the rear
E clips. One at and remove the sole-
each end of the noid
shaft.
1
Carefully push the
lever past the shaft
to rest against the
inner baffle
3
Remove two bearings. One at
each end of the shaft.
3
Carefully bend the centre of the diverter gate upwards and
remove
Figure 1 Preparation Figure 2 Diverter gate removal
5. Figure 2, remove the diverter gate. Replacement

Reverse the removal procedure to install the diverter gate.

REP 11.10-170 Chad Bin Level Sensor, Actuator and 6. Figure 2, remove the screws securing the docking bracket and the chad bin support.
Spring
Removal
WARNING
WARNING
1. Remove the chad bin.
2. Separate the HCSS BM from the machine, REP 11.13-170.
3. Remove the HCSS BM top cover, rear cover, upper left cover, front door and front infill
cover, REP 11.1-170.
4. Remove the front left cover, PL 11.60 Item 3.
5. Figure 1, remove the cover.
Remove 8 screws.
2 1
Gently bend the cover to Remove two
release the dowels screws
Figure 1 Cover removal Figure 2 Preparation for bracket removal

7. Figure 3, Remove the chad bin support.
1
Press the actuator pivots through the chad bin
support
2
Remove the actuator
and spring
3
Disconnect the
harness from
the sensor
4
Release the legs of the
sensor and remove
Figure 4 Sensor/actuator removal
Replacement
Reverse the removal procedure to replace the chad bin sensor actuator and/or sensor.
1
Lift the docking bracket to NOTE: Ensure that the spring below the actuator is correctly located on the raised sections of
release the hooks the actuator and chad bin support.
2
Lift the support to release the
hooks
Figure 3 Chad bin support removal
8. Figure 4, Remove the chad bin sensor and/or actuator.

REP 11.11-170 Transport Motor 1A, Motor Damper and 3. Figure 2, remove the belt.
Drive Belt
Removal
WARNING
WARNING
3
Remove the
belt.
1
Remove two
screws on
the motor
bracket.
2
Remove the
motor bracket.
Loosen the belt tensioner Figure 2 Belt removal

screw, fully loosen the
belt, then tighten the
4. Disconnect the motor harness if necessary.
screw
Replacement
170.

REP 11.12-170 Transport Motor 1B Motor Damper and
Drive Belt 2
Parts List on PL 11.70 Remove
the pulley.
Removal
WARNING
WARNING 1
Remove
the E-clip.
4
Remove the
drive belt from
the pulleys.
Loosen the belt tensioner

screw, fully loosen the belt, 3
then tighten the screw. Remove two
screws then the
motor bracket.
4. Disconnect the motor harness if necessary

5. Remove 2 screws to remove the motor from the motor damper
Replacement
170.

REP 11.13-170 HCSS BM Un-Docking
Removal
WARNING
WARNING
CAUTION
Do not show the customer how to un-dock the HCSS BM.
1. Release the jam clearance latch and fully open the gap between the machine and the
HCSS BM.
2
2. Figure 1, release the docking latch and move the HCSS BM away from the machine Move the HCSS BM away
from the machine
1
Feel under the docking latch
bracket and release the docking
latch lever by pulling it forward
Figure 1 Docking latch location
3. Disconnect the harnesses between the machine and the HCSS BM if necessary.
Replacement
Reverse the removal procedure to replace the HCSS BM.

REP 11.14-170 BM Lower Diverter Solenoid
Removal
WARNING
WARNING
2. Figure 1, prepare to remove the lower diverter solenoid.
1 2 3 4
Remove 2 Move motor Remove Loosen
screws onto ledge screw screw
Figure 1 Preparing to remove the solenoid
3. Figure 2, remove the solenoid armature and spring.

Pivot the solenoid upwards,
remove the armature and 1 2 3
spring Ensure there is enough Remove screw Move the solenoid into the
slack in the harness to opening and disconnect
move the solenoid to the the harness
opening
Figure 2 Removing the armature and spring Figure 3 Removing the solenoid
4. Figure 3, Remove the lower diverter solenoid. Replacement

Reverse the removal procedure to replace the lower diverter solenoid.

REP 11.15-170 BM Lower Diverter Gate
Removal
WARNING
WARNING
1. Remove the top cover, rear cover and upper left cover, REP 11.1-170.
2. Remove the lower diverter solenoid, REP 11.14-170.
3. Figure 1, remove the vertical transport jam clearance door.
1
Remove the E-clip.
1 2
Remove 4 screws Remove the baffle
Figure 2 Removing the baffle
5. Figure 3, remove the diverter gate.
2 3
Disconnect the spring. Lift the door from the pivot holes and remove.
Figure 1 Removing the jam clearance door
4. Figure 2, remove the vertical transport baffle.

REP 11.16-170 BM Flapper and Flapper Roll Motor
Purpose
• BM flapper motor assembly, PL 11.80 Item 28.
• BM flapper home sensor, PL 11.80 Item 12.
Removal
WARNING
WARNING
1. Open the HCSS BM front door and pull out the BM module fully.
2. Figure 1, remove the BM flapper assembly.
1 2
Remove 2 E-clips and 2 bearings Remove the diverter gate
Figure 3 Removing the diverter gate
Replacement
Reverse the removal procedure to replace the HCSS BM lower diverter gate.

3
Remove the BM flapper.
2
Remove the
1 E-clip and the
Remove the E-clip and the bearing.
bearing.
Figure 2 BM flapper removal
4. Figure 3, remove the BM flapper roll motor and the BM flapper roll home sensor.
1
Remove 4 screws and 2
ground wires.
2
Disconnect PJ565 from the BM flapper roll
motor and PJ 587 from the BM flapper roll
home sensor.
1
3 Release the BM flapper
Remove the BM flapper assembly. roll home sensor.
2
Figure 1 Remove the BM flapper assembly Remove 2 screws and 3
the ground harness. Remove the BM flapper roll motor.
3. Figure 2, remove the BM flapper. Remove the worm gear.
Figure 3 BM flapper removal
Replacement

REP 11.17-170 BM PWB
Removal
WARNING
WARNING
2. Figure 1, Remove the BM PWB.
Bin 2 harness
Harness retainers 1
Disconnect all PJs
BM harnesses
2
3 Remove 8 screws and
If necessary, release harnesses remove the PWB
from the retainers to allow the
PWB to be removed
Figure 1 PWB removal

Replacement REP 11.18-170 BM Crease Blade Motor
CAUTION Parts List on PL 11.84
Figure 1, ensure the BM harness and bin 2 harness are correctly positioned in the retainers to
prevent damaged when the BM is moved to the extremities of its travel.
Purpose
Reverse the removal procedures to replace the BM PWB. This procedure is used to repair the following components:
• BM crease blade motor assembly, PL 11.84 Item 3.
• Motor encoder, PL 11.84 Item 4.
• Bearing, PL 11.84 Item 7.
• Crank, PL 11.84 Item 8.
Removal
WARNING
WARNING
1. Open the HCSS BM front door and pull out the BM module fully.
2. Remove the crease blade knob (6d), PL 11.80 Item 4.
3. Remove the crease roll handle (6c), PL 11.80 Item 5.
4. Remove the BM front cover, PL 11.80 Item 3.
5. Remove the left frame plate, PL 11.82 Item 17.
6. Remove the motor cover, PL 11.84 Item 11. It is easier to remove the screw using an
open ended spanner; the removal of the BM PWB is not necessary.
7. Figure 1, remove the BM crease blade motor assembly.

7
Remove the motor
assembly from the frame
6
Disconnect the
5
motor harness Remove
circlip,
front
crank
and
bearing
3
Remove circlip, rear crank
and bearing
2
Remove E-clip and bearing,
release the connecting rod
4
Remove E-clip and bearing, release the connecting rod
1
Remove 4 screws
Figure 1 Removing the motor assembly
8. Figure 2, remove the BM crease blade motor.

3
Remove the sensor
from the bracket 1
Support the encoder
and slide out the shaft
2
Remove the encoder
Figure 2 Removing the motor
Replacement
Reverse the removal procedure to replace the BM crease blade motor.
NOTE: Ensure that the mark on the crease blade knob aligns with the arrow on the front infill
cover when the crease blade is fully withdrawn.

REP 11.19-170 BM Crease Roll Motor
Removal
WARNING
WARNING
2. Remove 4 screws securing the BM PWB mounting plate to the frame, allow the PWB and
mounting plate to hang down, giving access to the BM crease roll motor.
5
Pull the motor
assembly off
the shaft
4
Remove the
1 encoder disc
Remove 3
screws
3
Disconnect
the motor
harness
2
Remove the circlip
Replacement
Reverse the removal procedure to replace the BM crease roll motor.

REP 11.20-170 BM Backstop Motor Assembly
Remove
Purpose allen key
This procedure is used to repair the following components: and spring
• Ground wire, PL 11.82 Item 1.
• Motor damper, PL 11.82 Item 3.
• BM backstop motor assembly, PL 11.82 Item 20.
• BM backstop drive belt, PL 11.82 Item 7.
Removal
2
WARNING Remove
Take care during this procedure. Sharp edges may be present that can cause injury. 4 screws
WARNING
1. Open the HCSS BM front door and fully pull out the BM module. 3
2. Figure 1, remove the BM backstop motor. Disconnect the
motor harness
6
Remove 2 screws to release the motor
from the bracket, remove 2 screws to
remove the motor and ground wire from
the damper
5
Remove the belt
4
Free the motor pulley from the belt
and lift out the motor assembly
Replacement
Reverse the removal procedure to replace the BM backstop motor.
NOTE: Allow the spring to tension the drive belt while the screws are still loose, ADJ 11.10-
170.

REP 11.21-170 BM Backstop Assembly
Parts List on PL 11.82 Lay down the BM assembly to gain access to
the backstop assembly.
Removal
WARNING
WARNING Use a flat blade screwdriver
Take care during this procedure. Sharp edges may be present that can cause injury. to push out the harness
clamp.
1. Remove the booklet maker, REP 11.61-170.
2. Rotate the crease roll handle (6c), fully counter clockwise.
2
CAUTION Use a flat blade screwdriver
The BM harnesses and the backstop assembly harnesses are connected with a catch. Ensure to push out the harness
the catch is released when disconnecting the solenoid harnesses. clamp.
6. Remove the two harness clamps, Figure 1.
Figure 1 Remove the two harness clamps
7. Remove the belt clamp, Figure 2.

10. Move the backstop assembly to the bottom of the BM assembly.
11. Remove the shaft from the BM backstop assembly, Figure 4.
1
Remove 2 screws
2
Remove the belt clamp
1
Remove the shaft through the BM backstop assembly
Figure 2 Belt clamp bottom of the BM assembly
8. Use the allen key, PL 11.82 Item 9 to remove the 2 screws and remove shaft support, PL
Figure 4 Remove the shaft
11.83 Item 10.
9. Prepare to remove the shaft from the frame, Figure 3. 12. Remove the BM backstop assembly, Figure 5.
Frame locator
2
Remove the E-clip
1 2 3
1 Flex the belt upwards Rotate the BM back- Slide the BM backstop under
Move the shaft stop into this position the belt
Figure 5 Remove the backstop assembly

Replacement
1. Reverse the removal procedure to replace the backstop assembly.
2. When installing the shaft ensure that the anti-play shoe has not moved out of position,
Figure 6.
Correct position of the anti-play

shoe.
Ensure that the shaft is gripped
securely.
Link PJ558
Incorrect position of the anti-shoe.
Figure 7 Link PJ558
Figure 6 Location of the anti-play shoe.
3. Ensure that all of the cable ties are installed and that the harnesses are in the correct
position.
4. Check that all of the PJ connections and that the link PJ558 on the BM PWB are con-
nected, Figure 7.
5. Return the allen key to the storage position inside the drive belt tensioner spring, PL 11.82
Item 8.
6. Go to ADJ 11.9-170 and complete the adjustments.

REP 11.22-170 BM Entry Roll
1
Purpose Remove E-clip, bearing,
This procedure is used to repair the following components: pulley and belt.
• BM entry roll pulley, PL 11.80 Item 14.
• BM entry roll, PL 11.80 Item 15.
Removal
WARNING
WARNING
1. Open the HCSS BM front door and fully pull out the BM module.
2
3. Remove the crease roll handle (6c), PL 11.80 Item 5. Remove E-clip and
4. Remove the BM front cover, PL 11.80 Item 3. bearing.
5. Figure 1, remove the BM Entry Roll.
3
Remove the
entry roll.
Figure 1 Roll removal
Replacement
Reverse the removal procedure to replace the BM entry roll.
NOTE: Tension the drive belt by loosening then tightening the motor bracket screw,ADJ 11.10-
170.

REP 11.23-170 BM Entry Sensor
Removal
WARNING
WARNING
5. Figure 1, remove the BM entry sensor.

5
Remove the mylar strip
3 from between the sen-
Disconnect the sor tabs and remove the
sensor harness 4 sensor.
Remove the baffle
2
Remove 2 screws
1
Remove 2 screws
Replacement
Reverse the removal procedure to replace the BM entry sensor.

REP 11.24-170 BM Crease Roll Gate Motor REP 11.25-170 BM Compiler Motor and Damper
Removal Removal
WARNING WARNING
WARNING WARNING
1. Remove bin 1, REP 11.5-170. 1. Remove bin 1, REP 11.5-170.
2. Fully pull out the BM module. 2. Fully pull out the BM module.
3. Figure 1, remove the motor assembly 3. Figure 1, remove the motor assembly.
1
Remove E-clip 3
and pulley Remove the
motor assembly
2
Cut tie-wraps
2
Remove 2
screws
3
Remove 2
screws
4
Disconnect the
motor harness
5
Remove
the motor
assembly
1

4. Remove 2 screws to remove the motor from the bracket.
4. Remove 3 nuts to release the motor from the bracket. 5. Remove 2 screws to remove the motor from the damper.
Replacement Replacement
Reverse the removal procedure to replace the BM crease roll gate motor. Reverse the removal procedure to replace the BM compiler motor. Tension the drive belt, ADJ
11.10-171.

REP 11.26-170 Back Stop Drive Assembly
Purpose 2
Remove KL-clip
This procedure is used to repair the following components: and pulley
• BM back stop link springs, PL 11.82 Item 15.
• BM back stop link, PL 11.82 Item 16.
• BM back stop idler shaft, PL 11.82 Item 13.
• BM back stop drive belt, PL 11.82 Item 7.
• BM back stop bearing, PL 11.82 Item 11.
• BM back stop idler bracket, PL 11.82 Item 12.
Removal
WARNING
WARNING
5. Remove the LH frame plate, PL 11.82 Item 16.
6. Remove the BM tamper assembly, REP 11.30-170.
7. Remove the backstop motor assembly, REP 11.20-170.
8. Remove the backstop assembly, REP 11.21-170.
9. Remove the crease blade assembly, REP 11.36-170.
10. Figure 1, remove the BM backstop drive shaft and bearings.
3 4 1
Remove KL-clip Remove the Remove E-clip
and bearing drive shaft and bearing
Figure 1 Drive shaft removal
11. Figure 2, remove the backstop link.

3
Remove the link
and two springs
2 1 2
Press down on the link and Remove the bracket 1
Press down on the link and Remove 2 screws
release the rear tensioner link release the front tensioner link assembly and belt
Figure 2 Backstop link removal Figure 3 Idler bracket assembly removal
12. Figure 3, remove the BM backstop idler bracket assembly. 13. Figure 4, remove the BM backstop belt.

Remove KL-clip, tensioner
link and bearing Removal
2 WARNING
Slide the shaft Take care during this procedure. Sharp edges may be present that can cause injury.
to one side
WARNING
1. Fully pull out the BM module.
2. Remove the relevant staple head cover, PL 11.88 Item 14.
3. Pull the stapler bracket handle, PL 11.88 Item 9. Open the staplers fully.
4. Figure 1, remove a staple head.
3
Remove the belt
Figure 4 Backstop belt removal
Replacement
Reverse the removal procedure to replace the removed components. Allow the BM backstop
belt to be tensioned correctly before the bracket assembly securing screws are tightened.
Refer to Figure 3.

Purpose
This procedure is used to repair the following parts:
• Front follower, PL 11.88 Item 1.
• Actuator, PL 11.88 Item 2.
• Rear follower, PL 11.88 Item 3.
• Spring, PL 11.88 Item 4.
• BM paper present sensor Q11-190, PL 11.88 Item 5.
• Latch slide, PL 11.88 Item 6.
• Staple bracket handle, PL 11.88 Item 9.
• Stapler bracket assembly, PL 11.88 Item 10.
• Torsion spring, PL 11.88 Item 11.
• Bearing, PL 11.88 Item 12.
• Spring, PL 11.88 Item 13.
• BM stapler head carrier closed sensor Q11-421, PL 11.88 Item 18.
• Lower shaft, PL 11.88 Item 19.
• Upper shaft, PL 11.88 Item 20.
Removal
WARNING
WARNING
mounting plate to hang down, giving access to the BM staple head carrier closed sensor.
3. Figure 1, remove the BM staple head carrier closed sensor actuator.
3
2 Using a 5.5mm socket
Loosen 1 screw and short extension fully 4 1
using a 5.5mm loosen the screw until the Disconnect the Remove 2 screws
socket and ratchet staple head is released. stapler harness using a 5.5mm
driver Leave the socket and and remove the socket and
extension in position on stapler ratchet driver
the screw
Figure 1 Staple head removal

Replacement
1. Reverse the removal procedure to replace the BM staple heads.
2. Perform ADJ 11.3-170, Stapler Anvil Alignment.

2
Remove
the KL-clip
3
Remove the
actuator
1
Remove the
sensor 2 1
Pull the stapler bracket Release the rear follower
handle to open the staplers from the slot using a
fully screwdriver
Figure 1 Actuator removal Figure 2 Lowering stapler bracket
4. Temporarily attach the PWB mounting plate using only the top two screws. 11. Figure 3, remove the latch shaft.
9. Remove both staple head covers, PL 11.88 Item 14.
10. Figure 2, lower the stapler bracket.

1
Remove KL-clip and pull shaft forward
50 mm (2 inches)
5
Pull the shaft completely
to the rear to remove
4
Push the shaft to the rear
to release the latch slide
3
2 Compress the spring, remove
Remove 2 E-clips the rear follower and spring
and the front follower
Figure 3 Latch shaft removal
12. Figure 4, prepare to remove the BM stapler bracket assembly.

1
Remove KL-clip
6
Disconnect harnesses
and ground wire
4
Release the spring
from the side frame
5
Remove E-clip
2 3
Disconnect ground wire Remove 2 E-clips
13. Figure 5, remove the BM stapler bracket assembly.

1
Lever out
the bearing
using a
screwdriver
2
Remove the
bracket
assembly
from the front
Replacement
Reverse the removal procedure to replace the BM stapler bracket assembly and components.

REP 11.29-170 BM Conveyor Belts
3
Removal Push the other bearing
WARNING though the frame to
remove the idler roller
WARNING
2
NOTE: The removal procedure illustrates how to remove the rear conveyor belt. The proce- Push out shaft and
dure for the front conveyor belt is similar. remove one bearing
1. Remove bin 2 by disconnecting the harness, removing the thumb screw, then lift the bin 1
upwards to release. Remove E-clip
2. Remove the BM bin 2 extension by aligning the pivot pins with the cutouts and snapping
the extension out of engagement.
3. Turn over bin 2 and remove the base pan, 3 screws.
4. Remove the BM bin 2 connector from the base pan, 1 screw.
5. Figure 1, remove the idler roller.
Figure 1 Idler roller removal
6. Figure 2, remove the BM conveyor belt.

1
Release the belt from the drive pulley
2
Route the belt through the cut-out to remove
Replacement
Reverse the removal procedure to replace the BM conveyor belts.

REP 11.30-170 BM Tamper Assembly and Tamper 1 Motor
3 4
Parts List on PL 11.81 Remove 2 screws Remove 2 screws
Purpose and earth connector
• BM rear tamper arm, PL 11.81 Item 5.
• BM front tamper arm, PL 11.81 Item 6.
• BM rear tamper rack, PL 11.81 Item 7.
• BM front tamper rack, PL 11.81 Item 8.
• BM rear tamper assembly, PL 11.81 Item 9.
• BM front tamper assembly, PL 11.81 Item 10.
• BM tamper gear, PL 11.81 Item 11.
• BM tamper bracket, PL 11.81 Item 12.
• BM tamper rack guide, PL 11.81 Item 13.
• BM tamper guide plate, PL 11.81 Item 15.
• BM rear tamper finger, PL 11.81 Item 16.
• BM front tamper finger, PL 11.81 Item 17.
Removal
WARNING
death or injury. Moving parts can cause injury. 2 1
WARNING If necessary, remove 2 Remove the cover and 5
screws to remove the disconnect the harness Remove 2 screws
Take care during this procedure. Sharp edges may be present that can cause injury. motor
4. Remove the BM front cover, PL 11.80 Item 3. 6
5. Remove the left frame plate, PL 11.82 Item 17. Move the tampers to align with the
slots to release each tamper from
6. Figure 1, remove the tamper assembly. the slot
7
Remove the tamper
assembly
Figure 1 Tamper assembly removal
7. Figure 2, remove the front and rear tamper assemblies. Also remove the tamper gear and
tamper motor.

6
Remove 2 screws, 5
remove the motor Remove
the gear
4
Remove
E-clip 1
Remove
screw and
End tamper finger
stop
Guide tab 2
Remove the
guide plate
Guide tab
2
1 Remove End stop
Pull out both tamper 4 screws 3
assemblies Remove the BM
tamper rack guide
Figure 2 Dismantling the tamper assembly Figure 3 Guide plate removal
8. Figure 3, remove the tamper guide plate from each of the tamper assemblies. Replacement
1. If the tamper racks were removed from the BM tamper rack guide, perform the following:
a. Align the guide tabs on both tamper racks with the slots in the BM tamper rack guide.
Refer to Figure 2.
b. Start both tamper racks into the BM tamper rack guide at the same time. Both
tamper racks must engage with the BM tamper gear simultaneously. To check that
the front and rear tampers are correctly aligned, perform the following:
• Fully push in the tampers.
• The distance between the end stop on each tamper and the ends of the BM
tamper rack guide should be equal. Refer to Figure 2.
• If the distances are different by more than 1mm (0.040 inches), repeat step B.
2. Reverse the removal procedure to replace the BM tamper assembly and tamper 1 motor.
3. Perform ADJ 11.5-170 Booklet Tamping.

REP 11.31-170 CC Ejector Motor Assembly and Ejector
Home Sensor 1
Parts List on PL 11.73 Release the harness from the retainers
and disconnect it at the motor and sensor
Removal
WARNING
WARNING
2. Figure 1, remove the compiler carriage cross member.
1
Remove 1
screw at each
end of the cross
member 4
Release the sensor
from the bracket using 3
a small screwdriver Slide motor assembly
across and remove 2
Remove screw
Figure 2 Removing the motor and sensor
Replacement
Reverse the removal procedure to replace the eject housing motor assembly and home sen-
sor.
3
Release the
connecting rod
from the
crankshaft
2
Bend open the frame to release the
cross member from the locating dowels
3. Figure 2, remove the eject housing motor assembly and home sensor.

REP 11.32-170 CC Paddle Roll Motor Assembly and Paddle
Roll Home Sensor 2
Lift the motor assembly and disengage the worm from
Parts List on PL 11.73 the bearing
Removal
WARNING 1
Remove 2
Take care during this procedure. Sharp edges may be present that can cause injury. screws
WARNING
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Drive lugs
tomer supply while performing tasks that do not need electricity. Electricity can cause Worm
CAUTION
Do not loose the white plastic worm on the end of the motor spindle. It is a slide fit on the motor
spindle.
4
Disconnect motor
harness and sensor
harness
Bearing
3
Remove screw
and ground wire
3. Remove the motor, if necessary, by removing the remaining screw.

4. Remove the sensor, if necessary, by releasing the sensor legs.

Replacement REP 11.33-170 CC Top Baffle Assembly
1. If necessary, install the sensor and/or motor in the bracket. Parts List on PL 11.73
2. Reconnect the ground wire and harnesses.
Purpose
3. Ensure that the white plastic worm is fully located on the drive lugs of the motor.
4. Locate the motor assembly, ensuring that the nose of the white plastic worm is located in
the bearing in the frame, install the two securing screws. • Carriage top baffle, PL 11.73 Item 12.
5. Reinstall the top cover. • Carriage top baffle return spring, PL 11.73 Item 13.
• Top baffle idler assembly, PL 11.73 Item 14.
• Top baffle idler spring, PL 11.73 Item 15.
Removal
WARNING
WARNING
2. Figure 1, remove the top baffle assembly

1
2 Press down on the idler
Slide the idler from under the hooks
1
Loosen 2 screws,
2 turns each
2
Carefully lever the baffle pivot out of the
frame using a flat bladed screwdriver 3
Hold the spring with a
3 small screwdriver,
Release the spring from
remove the idler and
the baffle (see note)
spring
Figure 1 Removing the top baffle assembly Figure 2 Removing the idlers and springs
NOTE: If only new idlers and springs are being installed, it is easier to leave the spring con- Replacement
nected.
Reverse the removal procedure to replace the top baffle assembly and components.
3. Figure 2, if required, remove the idlers and springs from the baffle.

REP 11.34-170 Compiler Sensor 3. Figure 2, remove the entrance baffle cover.

Removal
WARNING
WARNING
2. Figure 1, improve the access to the area
3
Remove the
cover
1
Remove the 1
harness cover Remove 2
screws
2
Open the top baffle and
2
fix in the open position Slide the cover to the rear
using adhesive tape. to align with the notch
Figure 1 Improving access Figure 2 Cover removal

4. Release the sensor lugs from the mounting using a small screwdriver and disconnect the
sensor from the harness.
Replacement
Reverse the removal procedure to replace the compiler carriage entry sensor. Ensure that the
harness cover removed in Figure 1, is correctly installed so that it does not obstruct the jam
clearance latch 5d.

REP 11.35-170 CC Entrance Baffle and Springs
Removal Unhook spring
WARNING
WARNING 3
Switch off the electricity to the machine GP 14. Disconnect the power cord from the cus- Disconnect the ground wire
1. Remove the compiler sensor, REP 11.34-170.
2. Refer to REP 11.4-170, remove the carriage PWB from its mounting but do not disconnect
any PJs from the PWB. 4
3. Figure 1, remove the CC entrance baffle. Remove 4 screws
1
Remove 2
springs
5
Remove the baffle
Figure 1 Removing the entrance baffle
Replacement
Reverse the removal procedure to replace the CC entrance baffle.

REP 11.36-170 Crease Blade Assembly
Remove 2
Purpose screws
• Connecting rod, PL 11.84 Item 9.
• Crease blade assembly, PL 11.84 Item 13.
• Crease blade support guide, PL 11.84 Item 14.
Removal
WARNING
WARNING
5. Figure 1, remove the crease blade.
3 2
Manoeuvre the blade out from Remove 4 screws
under the front and rear supports
Figure 1 Crease blade removal
6. Figure 2, remove the front blade support.

3 4
Remove E-clip Remove rear
blade support
4
Remove front
blade support
3
Remove E-clip
1 2
Remove E-clip Release the rear
connecting rod
and bearing
2
Release the front 1
connecting rod Remove E-clip
and bearing
Figure 2 Front support removal Figure 3 Rear support removal
7. Figure 3, remove the rear blade support. CAUTION

Do not loosen the three red screws that surround the lower support guides
8. Figure 4, remove the support guides (4 places).

1
Depress the centre
of the guide
Red screws -
see caution
2
Pull the guide outward to remove
Figure 4 Support guide removal
Replacement
Reverse the removal procedure to replace the crease blade assembly

Removal
WARNING
WARNING
2. Figure 1, remove the stapling unit traverse motor.
Ground
connector
2
Remove
the motor
1
Remove 2 screws
Replacement
Reverse the removal procedure to replace the stapling unit traverse motor.
NOTE: Ensure that the ground connector, Figure 1, is secured between the motor flange and
the compiler frame.

REP 11.38-170 Transport Motor 2 and Motor Damper
Removal
WARNING
WARNING
2. Figure 1, remove transport motor 2.
1
Loosen screw,
move tensioner
fully upward,
tighten screw
Ground
3 connector
Remove the motor
2
Remove 3 nuts
3. Remove 2 nuts to separate the motor damper from the motor.

Replacement
1. Reverse the removal procedure to replace the transport motor 2.
2. Ensure that the ground connector is secured with the lower motor screw, Figure 1.
3. Loosen the tensioner idler bracket screw and tension the belt, ADJ 11.10-170,

REP 11.39-170 CC Eject Roll Motor
Removal
WARNING
WARNING
2. Figure 1, remove the CC eject roll motor.
1
Remove E-clip,
pulley and belt
2
Remove 3 nuts
3
Remove the motor Ground
connector
Replacement
1. Reverse the removal procedure to replace the CC eject roll motor.
2. Ensure that the ground connector is secured with the lower motor nut, Figure 1.

Purpose
• Kicker solenoid, PL 11.75 Item 4.
• Compiler sensor 90% full sensor, PL 11.75 Item 5.
• Return spring, PL 11.75 Item 16.
• Kicker fingers, PL 11.75 Item 19.
Removal
WARNING
WARNING
2. Remove the rear tamper drive belt by pushing the belt from the motor pulley where there
is no flange.
3. Figure 1, remove the kicker assembly.

5
Remove the E-clip,
3 2 slide the tamper
Remove screw Disconnect the ground shaft to the rear
connector and 3 har- 1 4
nesses Remove screw Pivot the assembly to improve access
6
Remove the assembly, being
careful not to damage the kicker
fingers
Figure 1 Removal
4. Figure 2, dismantle the components of the kicker assembly as necessary.

Release the
tabs to remove
a sensor
Carefully spring the frame

apart to remove the kicker
fingers and return spring
Remove 2 screws to remove the solenoid,

release the spring from the solenoid armature
Replacement
Reverse the removal procedure to replace the kicker assembly components.

Removal
WARNING
WARNING
2. Figure 1, remove the tray hold solenoid.
1
Disconnect harness
2
Remove 2 screws
Short screw 3
Remove solenoid and linkage
Long screw with ground tag
Figure 1 Solenoid removal
Replacement
CAUTION
Ensure that the short and long screw are installed in the correct location, Figure 1.
Reverse the removal procedure to replace the tray hold solenoid assembly.
NOTE: Ensure that the solenoid is positioned on the locating dowels.

REP 11.42-170 CC Stapler Mount and Traverse Shaft
Assembly
Removal
WARNING
WARNING
2. Remove the staple head assembly, REP 11.3-170.
3. Remove the stapling unit traverse motor, REP 11.38-170.
4. Figure 1, remove the stapler mount and traverse shaft assembly.

4
Slide out the stapler
mount and traverse
shaft assembly
1 3
Remove screw and Remove E-clip and bearing
slide out shaft
2
Remove E-clip, gear and
bearing
5. Unscrew the traverse shaft from the stapler mount.

Replacement
Reverse the removal procedure to replace the stapler mount and traverse shaft assembly.

REP 11.43-170 CC Transport Shaft Assembly
Purpose
This procedure is used to repair the following components.
• Transport shaft, PL 11.75 Item 8.
• Transport shaft pulley, PL 11.75 Item 9.
• Guide roller, PL 11.75 Item 11.
• Compiler belt, PL 11.75 Item 12.
• Feed chute, PL 11.75 Item 13.
Removal
WARNING 2
Take care during this procedure. Sharp edges may be present that can cause injury. Remove 2 E-clips, pulley
and bearing
WARNING
1. Remove transport motor 2, REP 11.38-170.
2. Figure 1, prepare to remove the transport shaft assembly.
1
3. Figure 2, Remove the transport shaft assembly.

2
Remove 3
screws
1
Slide out the transport shaft
2
Wrap the belt
around the roller
and press the
roller out and
remove (2 places)
Replacement
Reverse the removal procedure to replace the transport shaft assembly and components.
1
Ensure stapler unit
is fully to the front
3
Hold the compiler tray down and
slide the transport shaft assembly 4
rearwards as far as possible Pull the front of the shaft
past the stapler and
remove the assembly
Figure 2 Removal
4. Figure 3, dismantle the components of the transport shaft assembly.

REP 11.44-170 Docking Latch Components
Purpose
This procedure is used to repair the following components
• Docking release latch, PL 11.64 Item 13.
• Release bracket, PL 11.64 Item 11.
• Docking interlock switch, PL 11.64 Item 3.
• Docking pivot interlock switch, PL 11.64 Item 5.
• Restraining cable, PL 11.64 Item 1.
Removal
WARNING
WARNING
4
Open the bracket as
tomer supply while performing tasks that do not need electricity. Electricity can cause far as possible
1. Un-dock the HCSS from the machine, REP 11.13-170.
2. Figure 1, release the restraining cable.
1
Release the latch, open
the bracket fully
2
Remove screw
3
If a new restraining
cable is being installed,
remove the screw
Figure 1 Restraining cable
3. Figure 2, remove the docking latch bracket rear cover.

Top dowel in two
places
3
Remove
the cover
2
Release 2 dowels
from the holes
2
Twist the bracket
counterclockwise 1
and lift off the top
Snap the lower fitting
dowel (2 places)
apart (2 places)
3
Disconnect the spring
and remove the bracket
Figure 3 Release bracket
5. Figure 4, if necessary, remove the docking release latches.
1
Remove 2 screws
4. Figure 3, Remove the release bracket.

and press the catches
3 together to remove the
Remove the docking interlock switch
latch (2 places)
2 Disconnect the harness and

Push out the remove 2 screws to remove the
pin (2 places) docking pivot interlock switch
using a small
screwdriver
Figure 5 Switch removal
Replacement
Reverse the removal procedure to replace the removed components.
1
Remove E-clip
(2 places)
Figure 4 Latch removal
6. Figure 5, if necessary, remove the docking interlock switch or the docking pivot interlock
switch.

Remove 3 screws
Removal
WARNING
WARNING
2. Figure 1, remove the compiler carriage belt grips.
1
Remove 3 screws and the
front grip
3
Cut the cable tie and
remove the rear grip
Figure 1 Removing grips
Replacement
Reverse the removal procedure to replace the compiler carriage belt grips.

REP 11.46-170 Bin 1 Offset Motor and Offset Sensor 3. Figure 2, remove the bin offset sensor and bin offset motor.

Removal 2
WARNING Remove E-clip
and gear/crank
WARNING
3
Remove E-clip
tomer supply while performing tasks that do not need electricity. Electricity can cause and gear
1. Remove the bin 1 assembly by disconnecting the harness, removing the thumbscrew and
pulling the tray assembly off the support.
2. Figure 1, remove the bin lower support.
4
Remove 2 screws and motor
1 5
Pinch the sensor tabs together, remove Disconnect the
the sensor and disconnect the harness motor harness
Figure 2 Component removal
Replacement
1 2 Reverse the removal procedure to replace the bin 1 offset motor and offset sensor.
Remove 4 screws
Remove the bin lower support
NOTE: Ensure that the peg of the gear/crank locates in the slot of the tray.
Figure 1 Support removal

REP 11.47-170 Bin 1 Elevator Motor and Bearing NOTE: The elevator motor worm and gears are greased, take care not to contaminate
other parts of the machine with the grease. Wear protective gloves if desired.
Removal
1
WARNING Remove E-clip
Take care during this procedure. Sharp edges may be present that can cause injury. and gear
WARNING
1. Remove the bin 1 assembly by disconnecting the harness, removing the thumbscrew and
pulling the tray assembly off the support. 2
2. Remove the rear cover, REP 11.1-170. Remove E-clip
3. Figure 1, remove the elevator motor. and bearing
3
Remove 2
screws, slide
the motor down
4
Disconnect the
harness and
remove the motor
Replacement
Reverse the removal procedure to replace the bin 1 elevator motor.

Remove
Removal 3 screws
WARNING
WARNING
1. Remove the rear cover and upper left cover, REP 11.1-170.
2. Remove the hole punch unit, if installed.
3. Remove the lower left cover, PL 11.60 Item 23.
5. Figure 1, remove the sensor.
2
Move the front of the tie bar to the
right and release the rear from the
dowels
4
Remove screw and sensor,
disconnect the harness
3
Rotate the assembly
to access the screws
Replacement
Reverse the removal procedure to replace the entry sensor and punch position sensor.

Removal
WARNING
WARNING
1. Remove the HCSS top cover, REP 11.1-170.
2. Fold bin 0 to the left to give access to the top of the compiler carriage.
3. Figure 1, remove the 2nd to top exit sensor.
1
Remove screw and
securing block
3 2
Disconnect the sensor harness Release the sensor tabs
and remove the sensor using a small screwdriver
Replacement
Reverse the removal procedure to replace the 2nd to top exit sensor.

REP 11.50-170 BM Eject Sensor REP 11.51-170 BM Support Leg and Spring
Removal Removal
WARNING WARNING
WARNING WARNING
1. Remove the BM right hand cover, REP 11.56-170. 1. Remove the BM, front door, front cover and rear cover, REP 11.1-170.
2. Remove the upper static eliminator (3 screws), PL 11.88 Item 16. 2. Figure 1, remove screws from the rear.
3. Figure 1, remove the BM eject sensor.
2
Disconnect
the harness
and remove
the sensor
1
Remove screw, 1
slide out sensor Remove 2 screws
Figure 1 Rear preparation

3. Pull out the BM module fully.
Replacement 4. Support the BM on a stack of paper approximately 2 reams high. Add or remove paper
Reverse the removal procedure to replace the BM eject sensor. from the stack to ensure that the stack supports the right side of the BM module.
5. Figure 2, prepare to remove the right hand support rail.

2
1 Remove
2 screws 2 1
Remove 4 Rotate the rail clockwise to give access Push the rail to the rear
screws to the inner base of the BM module to release the dowels
Figure 2 Preparation Figure 3 Rail removal
6. Figure 3, remove the right hand support rail. 7. Figure 4, remove the BM support leg and spring.

1
Insert a small screw-
driver into the E-clip
groove
3
1 Carefully remove
Remove the E-clip 2
the screwdriver Slide the pin using the
using a small flat
screwdriver screwdriver, so that the
screwdriver touches the
2 frame
Slide out the pin
3
Remove the support
leg and spring
Figure 4 Leg and spring removal Figure 5 Pin alignment
Replacement 3. Figure 6, insert the E-clip.

1. Install the support leg, spring and pin.
2. Figure 5, align the pin to accept the E-clip.

2
Slide the screwdriver and
E-clip along the frame.
Snap the E-clip into the
groove
1
Attach the E-clip to
the tip of a magnetic
screwdriver
Figure 6 E-clip insertion
4. Install the remainder of the removed components by reversing the removal procedure.
NOTE: Ensure that the 4 screws removed in step 1 of Figure 5 are tightened in their orig-
inal position by carefully aligning the screw head with the witness marks on the frame.

REP 11.52-170 BM Crease Rolls, Gears, Clutch and
Bearings
Removal
WARNING
WARNING
2. Release the crease roll nip pressure by fully rotating the crease roll handle (6c) counter-
clockwise.
6. Remove the BM right hand cover, REP 11.56-170.
7. Remove the BM crease roll motor, REP 11.19-170, but do not disconnect the motor har-
ness or remove the motor from the mounting plate.
8. Figure 1, remove the rear bearings.
1
Remove 2 circlips. 2
Remove 2 bearings.
Figure 1 Rear bearing removal
9. Temporarily attach the BM crease roll motor using only the top screw.
10. Temporarily attach the PWB mounting plate using only the top two screws.
11. Pull out the BM module fully.
12. Figure 2, prepare to remove the upper crease roll.

3
Remove the upper
crease roll bearing.
1
Slide the upper crease
roll to the rear, remove
from the front.
2 1
Remove the upper Remove the circlip.
crease roll gear.
Figure 2 Preparation Figure 3 Upper crease roll removal
13. Figure 3, remove the upper crease roll. 14. Figure 4, remove the lower crease roll and clutch assembly.

Replacement
CAUTION
Do not remove the crease roll and clutch assembly if they are secure on the shaft.
1. Install the lower crease roll and clutch assembly and bearings.
2. Check if the lower crease roll gear and clutch assembly are secure on the shaft. If the
lower crease roll gear and clutch assembly wobble, perform the following:
a. Figure 5, remove the clutch.
1
Pull the lower crease roll and
clutch assembly to the front to
release the bearing.
1
the retainer.
2
Remove the 9 nine
clutch plates and the
lower crease roll gear.
Figure 5 Clutch removal
b. Figure 6, carefully identify the lower crease roll gear and clutch assembly compo-
nents. Reassemble the components on the lower crease roll shaft in sequence from
1 to 12. Ensure that the following points are followed:
• Components are orientated correctly as shown in Figure 6.
• The shallow grooves in the bore of the gear face towards the rear and mate
with the teeth of the clutch plate installed on the shaft.
2 3 • The deep grooves in the bore of the gear face towards the front and mate with
Slide the front of the lower Remove the lower crease roll the teeth of the clutch plates subsequently installed on the shaft.
crease roll and clutch assem- and clutch assembly. • The spring retainer is installed over the end the shaft.
bly out of the slot.
Figure 4 Lower crease roll and clutch removal

Lower crease roll gear
Retainer (note the Gear keyed clutch (note the orientation)
orientation) plate
Gear keyed clutch

plate
Screw Shaft keyed clutch Shaft keyed clutch

plate plate Bearing Lower crease roll shaft
Figure 6 Clutch components
c. Figure 7, Ensure that the tabs of the outermost gear keyed clutch plate are not out-
side of the grooves in the gear.

3. Install the remainder of the removed components by reversing the removal procedure.
Outermost gear
keyed clutch plate
Tabs
Grooves
Figure 7 Outermost gear keyed clutch plate
d. Figure 8, ensure that the final shaft keyed clutch plate does not come off of the shaft
during installation.
Final shaft keyed

clutch plate
Figure 8 Outermost gear keyed clutch plate
e. Tighten the screw on the front end of the shaft until it reaches a hard stop.
f. Check that the lower crease roll gear and clutch assembly is secure on the shaft. If
necessary, repeat steps A to D.

REP 11.53-170 CC Shutter and Springs
Slide the shutter
Removal to the front,
WARNING release the pin
from the rear
WARNING
1. Remove the CC eject housing assembly, REP 11.57-170.
2. Figure 1, remove the CC shutter.
3
Unhook the
1
springs from Remove the
the shutter screw
5
Release the pin
from the front
and remove the
shutter
4
Un-snap the middle fixings
Figure 1 Shutter removal
Replacement
Reverse the removal procedure to replace the CC shutter.

REP 11.54-170 CC Nip Shaft Components
Purpose 2
• Nip roll, PL 11.74 Item 2. Open the top baffle and
• Nip shaft, PL 11.74 Item 3. fix in the open position
using adhesive tape
Removal
WARNING
WARNING
2. Figure 1, improve the access to the area.
1
Remove the harness
cover
Figure 1 Improving access
3. Figure 2, remove the entrance baffle cover.

3
Remove the
cover
1
Remove 2
springs
1
Remove 2 screws 2
3
Slide the rolls off Lift out the nip shaft
the shaft with rolls
Figure 3 Nip shaft removal
Replacement
Reverse the removal procedure to replace the nip shaft, nip springs and nip rolls.
2
Slide the cover to the rear
to align with the notch
4. Figure 3, remove the nip shaft, nip springs and nip rolls.

REP 11.55-170 BM Pre-compile Pulley and Tyres
Remove E-clip 2
Removal Remove E-clip
and bearing
WARNING and bearing
WARNING
2. Remove the drive pulley, PL 11.67 Item 2, refer to REP 11.12-170, figure 2.
3. Figure 1, remove the BM pre-compile pulley.
3
Push the pulley shaft to the rear and remove from the front
Figure 1 Pulley removal
4. Figure 2, remove the BM pre-compile tyres.

Remove the tyres
from the pulley
Figure 2 Tyre removal
Replacement
Reverse the removal procedure to replace the BM pre-compile pulley and tyres

Removal
WARNING
WARNING
2. Open the BM front door and fully pull out the BM module.
6. Figure 1, Prepare to remove the BM right hand cover.

1
Push the BM fully
home
2
Remove 3 screws
3
Pull out the BM
module fully
4
Remove 3 screws
7. Figure 2, remove the BM right hand cover.

Disconnect the
harness and Removal
remove the cover
WARNING
WARNING
2. Figure 1, remove the compiler carriage cross member
1
Lever the cover
free of the detents 3
Release the connecting
rod from the crankshaft
Replacement
Reverse the removal procedure to replace the BM right hand cover.
1
Remove 1 screw at
either end of the
cross member
2
Bend open the frame to
release the cross member
3. Figure 2, prepare to remove the CC eject housing assembly.

1
Remove 2 screws
marked A, release
the harness clamp
5
Disconnect the sensor harness
3 2
Remove screw, Disconnect
4 release the ground the motor
Disconnect 2 ground connector and sensor
harnesses
terminals
4. Figure 3, remove the CC eject housing assembly.

REP 11.58-170 BM Crease Nip Springs
Removal
WARNING
WARNING
1 tomer supply while performing tasks that do not need electricity. Electricity can cause
Release the pivot pin from death or injury. Moving parts can cause injury.
the hole using a flat blade 1. Open the BM front door and fully pull out the BM.
screwdriver
2. Rotate the crease roll handle (6c) fully counterclockwise.
6. Figure 1, remove the front lower linkage.
2
Raise the front of the
3 housing carefully guiding
Remove the CC the CC shutter out of the
ejector housing track
assembly
Figure 3 Housing removal
Replacement
Reverse the removal procedure to replace the CC ejector housing assembly.
NOTE: Ensure that the front and rear pivot pins are located in the pivot holes

3 1
Release the linkage from Move the spring to the corner cutout
the spring hook
1
Remove the 2
KL-clip Flex the spring
slightly and slide out
of the hole
Figure 2 Front spring removal
8. Remove the rear cover REP 11.1-170.

9. Fully push in the BM.
mounting plate to hang down, giving access to the rear nip spring and linkage.
2
11. Figure 3, remove the rear lower linkage.
Slide the linkage off the shafts
Figure 1 Front linkage removal
7. Figure 2, remove the front spring.

2 1
Flex the spring slightly Move the spring to
and slide out of the hole the corner cutout
4
Release the linkage
from the spring hook
3
Slide the linkage off
the shafts
Figure 4 Rear spring removal
Replacement
2 Reverse the removal procedure to replace the BM crease roll nip front spring.
Remove the E-clip
1
Remove the KL-clip
Figure 3 Rear linkage removal
12. Figure 4, remove the rear spring.

REP 11.59-170 Crease Roll Gate Assembly
Purpose
• Crease roll gate rack gear, PL 11.87 Item 8.
• Crease roll gate rack drive gear, PL 11.87 Item 13.
• Crease roll gate rack, PL 11.87 Item 14.
• Crease roll gate front guide, PL 11.87 Item 15.
• Crease roll gate rear guide, PL 11.87 Item 16.
• Crease roll gate, PL 11.87 Item 19.
Removal
WARNING
1
Remove E-clip and 2 gears
WARNING
1. Open the HCSS BM front door and fully pull out the BM.
5. Remove the BM right hand cover, REP 11.56-170.
6. Remove the crease roll gate motor, REP 11.24-170.
7. Figure 1, remove the crease roll gate rack drive gear and both crease roll gate rack gears. 2
Remove E-clip
and gear
Figure 1 Removing gears
8. Figure 2, Remove the front and rear crease roll gate racks.

2
Remove E-clip
and rear rack
Twist the gate

to allow the
1 shaft to exit the
Remove E-clip slot, then lift
and front rack out the gate
Figure 2 Removing the racks Figure 3 Gate removal
9. Figure 3, remove the crease roll gate. 10. Figure 4, remove the grease roll gate front guide.

4 3
Remove the Hold the baffle
3 guide away from the
Hold the baffle 4 guide
away from the Remove
guide the guide
2 2
Remove screw Remove screw
1
Remove two
screws 1
Remove two screws
Figure 4 Front guide removal Figure 5 Rear guide removal
11. Figure 5, remove the grease roll gate rear guide. 12. Loosen 3 screws to remove the crease roll gate shaft from the crease roll gate.
Replacement
Reverse the removal procedure to replace the crease roll gate assembly.
CAUTION
Ensure that the crease roll gate shaft is centrally located within the crease roll gate.

REP 11.60-170 BM Paper Guide Assembly
Purpose Remove
the E-clip
• Paper guide, PL 11.80 Item 7.
• Nip roll, PL 11.80 Item 10.
• Nip shaft, PL 11.80 Item 11.
NOTE: If only new nip components are being installed, do not remove the BM paper
guide assembly.
Removal
WARNING
WARNING
1. Open the BM front door and fully pull out the BM.
2. Rotate the crease roll handle (6c) fully counterclockwise.
3. Remove the crease blade knob (6d), PL 11.80 Item 4. 2
4. Remove the crease roll handle (6c), PL 11.80 Item 5. Remove the bearing
6. Figure 1, remove the front bearing.
Figure 1 Front bearing removal
7. Figure 2, remove the rear bearing.

1
1 Remove 4 screws. Discon-
Remove the nect the 2 ground harnesses.
E-clip, then
the bearing.
2
Pivot the BM flapper assembly
down to rest on the crease
blade.
3
Figure 2 Rear bearing movement Lift out the BM paper
guide assembly.
8. Figure 3, remove the BM paper guide assembly.
Figure 3 Paper guide assembly removal
9. Figure 4, remove the components from the BM paper guide assembly.

4
1 Carefully disengage
Release the nip the spring legs from
springs to the guide and
remove the nip remove the shaft
shaft and nip assembly
rolls
3
Remove E-clip
and front latch
2
Remove E-clip and
rear latch
Figure 4 Paper guide dismantling
Replacement
Reverse the removal procedure to replace the BM paper guide assembly.

REP 11.61-170 BM Module
Removal
WARNING
Mandatory safety warning. This procedure must be performed by two people. The mod-
ule is heavy.
WARNING
Do not undock the HCSSBM from the machine. The machine maintains the stability of
the HCSSBM.
WARNING
WARNING
1. Remove the BM rear cover, REP 11.1-170.
2. Figure 1, disconnect PJ553 and PJ559 from the BM PWB.
1
PJ559.
2
Release the harness from the retainers.
Figure 1 Disconnect the PJs
3. Figure 2, disconnect the harness from bin 2.

1
Remove two screws.
2 1
Make sure tha

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106 = WC5645 DC11 118 = WC5645 BMF+PS 135 = WC5632 AMF

August 2007 Introduction

Organization How to Differentiate Between Machine Variants

Section 2 Status Indicator Repair Analysis Procedures

Section 5 Parts List

Section 6 General Procedures / Information

Section 7 Wiring Data

Publication Comments Sheet

August 2007 Introduction

DC Voltage Levels and Tolerances

Introduction August 2007

NOTE: This links to a RAP.

Install new components as necessary:

Figure 1 Signal Nomenclature

Table 2 shows the signal tolerances.

Table 2 Signal tolerances

Samples of RAP reference text

Go to Flag 1. Check Q08-300. Refer to:

• GP 11 How to Check a Sensor.

NOTE: This links to General Procedures information.

• Figure 1, IOT PWB

August 2007 Introduction

Introduction August 2007

ESD Caution Symbol

August 2007 Introduction

Responsibilities for resolution:

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction

Introduction August 2007

August 2007 Introduction