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Paper

An integrated model of goal-focused


coaching: An evidence-based framework
for teaching and practice
Anthony M. Grant

There is a considerable body of literature on goals and goal setting in the psychological literature, but little
of this has found its way into the scholarly coaching literature. This article draws on the goal-setting
literature from the behavioural sciences. It discusses a range of approaches to understanding the goal
construct, presents a definition of goals relevant to coaching, and details a new and comprehensive model
of goal-focused coaching that can be helpful both in teaching and in applied coaching practice. It also
outlines new empirical research that highlights the vital role that coaches’ goal-focused coaching skills play
in determining successful coaching outcomes. This preliminary research suggests that the use of a goal-
focused coaching style is more effective than a ‘common factors’ or person-centred coaching style in
facilitating goal attainment in coaching. It is argued that, by understanding the different types of goals
and their relationship to the process of change, professional coaches can work more efficiently with their
clients, helping them to achieve insight and behavioural change that enhances their workplace performance,
their professional working lives and, most importantly, their personal well-being and sense of self.
Keywords: Goals; goal theory; evidence-based coaching; executive coaching.

LTHOUGH COACHING is typically then to help them achieve their personal

A thought of as being a goal-focused


activity, the use of goals in coaching
is somewhat controversial. Common argu-
aspirations. Yet others seem to steadfastly
avoid using the word ‘goal’, but talk about
helping clients chart a course, navigate the
ments against the use of goal setting in waters of life, foster transformational
coaching include the propositions that goal change, or re-author personal narratives.
setting is an overly-linear process that Goal setting has even gained a bad reputa-
constricts the coaching conversation and tion in some sections of the academic
acts as a barrier to working with emergent psychology press, with some authors asking if
issues within the complex dynamic system goal setting has gone wild, and decrying the
that is the coaching conversation; or that supposed over-prescription of goal setting
goal setting is associated with coaches (Ordóñez et al., 2009).
cajoling coachees in the blind pursuit of a Whilst, some of these points have merit,
previously-set but inappropriate goal, goal theory per se has much to offer coaching
leading to ‘lazy’ join-the-dots mechanistic research and practice. There is a consider-
coaching; or even that goals typically focus able body of literature on goals and goal
on issues that may be easy to measure but are setting (Locke & Latham, 2002). A search of
of little real importance (see Clutterbuck, the database PsycINFO in May 2012 accessing
2008, 2010). the broader psychological literature base and
Some coaches say that they never use using the keyword ‘goals’ found over 59,530
goals in coaching, rather they assert that as citations. Yet the academic literature on the
coaches their role is to help clients explore use of goals within the area of executive
their values, clarify their intentions, and coaching is far smaller, with the keywords

146 International Coaching Psychology Review ● Vol. 7 No. 2 September 2012


© The British Psychological Society – ISSN: 1750-2764
An integrated model of goal-focused coaching

‘goals’ and ‘executive coaching’ producing literature. This is not the case within the
only 30 citations. Most of these report on the coaching-related literature. From an
various uses of goal setting in executive overview of the coaching literature it is
coaching practice (e.g. Bono et al., 2009; appears that many coaches’ understanding
Lewis-Duarte, 2010; McKenna & Davis, of goals is limited to acronyms such as
2009b; Stern, 2009; Sue-Chan, Wood & SMART (originally delineated by Raia, 1965)
Latham, 2012), with a few empirical studies and that typically goals are equated with
examining how executive coaching facilitates being specific, measureable, attainable, rele-
goal attainment (e.g. Benavides, 2009; Burke vant and timeframed action plans (note: the
& Linley, 2007; Freedman & Perry, 2010; exact delineation of the SMART acronym
Grant, Curtayne & Burton, 2009; Milare & varies between commentators).
Yoshida, 2009; Schnell, 2005; Smither et al., Whilst the ideas represented by the
2003; Turner, 2004). acronym SMART are indeed broadly
To date there have been surprisingly few supported by goal theory (e.g. Locke, 1996),
articles detailing theoretical frameworks that and the acronym SMART may well be useful
explicitly link goal theory to executive or in some instances in coaching practice,
organisational coaching. Three key exam- I think that the widespread belief that goals
ples are Sue-Chan, Wood and Latham’s are synonymous with SMART action plans
(2012) work which explored the differneces has done much to stifle the development of
between promotion and prevention goals as a more sophisticated understanding and use
a foci for coaching, and the role of implicit of goal theory within in the coaching
fixed beliefs about ability and implicit incre- community, and this point has important
mental beliefs on coaching outcomes; implications for coaching research, teaching
Gregory, Beck and Car’s (2011) work which and practice.
argues that control theory (in which goals It is worth reflecting that acronyms such
and feedback are two crucial elements) can as SMART may provide useful mnemonics –
provide an important framework for mnemonics being memorable surface
coaching; and Grant’s (2006) initial work on markers of deeper knowledge structures.
developing an integrative goal-focused However, the use of such mnemonics
approach to executive coaching. without a clear understanding of the deeper
This paper draws on and extends underpinning knowledge may well result in
previous work (e.g. Grant, 2002, 2006, 2012; ill-informed decision making, and the culti-
Gregory et al., 2011; Locke & Latham, 2002) vation of inaccurate practice doctrines and
and utilising the goal-setting literature from mythologies about goals and goal theory.
the behavioural sciences, discusses the Unfortunately, such misconceptions may
concept of goal, presents a definition of make it even more difficult for practitioners
goals that can be helpful in coaching to engage with the broader knowledge-base.
practice and describes a new model of goal- Clearly, there is a case here for coach educa-
focused coaching and new preliminary tors and trainers to draw more extensively on
research that highlights the vital role that the broader goal theory literature. My hope
coaches’ goal-focused skills play in deter- is that this paper will make a contribution in
mining successful coaching outcomes. encouraging this course of action.

SMART goals can dumb-down coaching What are goals?


Goals and goal constructs have been exten- If this article is to make a meaningful contri-
sively researched within academic psycho- bution in terms of the more sophisticated
logy (Moskowitz & Grant, 2009), and use of goals and goal theory in coaching, it is
sophisticated understandings of goals are important to develop a clear understanding
evident within the broader psychological of the goal construct. The term ‘goal’ is

International Coaching Psychology Review ● Vol. 7 No. 2 September 2012 147


Anthony M. Grant

generally understood as being ‘the purpose tion and an incentive’. However, whilst this
toward which an endeavour is directed; an definition is more sophisticated than notions
objective or outcome’ (see, for example, that situate goals as being synonymous with
www.thefreedictionary.com). Although such SMART action plans, it is still somewhat
understandings are adequate for everyday unwieldy as a working definition.
use, a far more nuanced understanding of One definition that is succinct, captures
the goal construct is needed in coaching. the essence of the above issues and is clearly
In attempting to develop more sophisti- applicable to coaching is Austin and
cated understandings of the goal construct, a Vancouver’s (1996) notion of goals as being
wide range of other terms have been used ‘internal representations of desired states or
over the years including the terms ‘reference outcomes’ (p.388).
values’ (Carver & Scheier, 1998), ‘self-
guides’ (Higgins, 1987), ‘personal strivings’ Goals as ‘internal representations of
(Emmons, 1992), or ‘personal projects’ desired states or outcomes’ are central
(Little, 1993). However, although such to coaching
broad linguistic repertoires can be useful, Although there are many definitions of
the lack of precision in such definitions coaching, all capture common themes. The
make it hard to distinguish between various Association for Coaching defines coaching
aspects of the goal construct such as ‘aims’, as ‘A collaborative solution-focused, results-
‘objectives’, ‘desires’ or ‘outcomes’, and they orientated and systematic process in which
also fail to capture the true essence of the the coach facilitates the enhancement of
goal construct. work performance, life experience, self-
Goals are defined as playing a key role in directed learning and personal growth of the
transitions from an existing state to a desired coachee’ (AC, 2012). The International
state or outcome (e.g. Klinger, 1975; Spence, Coach Federation defines coaching as ‘part-
2007). As such the goal construct has been nering with clients in a thought-provoking
variously defined in terms of cognitions and creative process that inspires them to
(Locke, 2000), behaviour (Bargh et al., 2001; maximise their personal and professional
Warshaw & Davis, 1985) and affect (Pervin, potential’ (ICF, 2012). The World Associa-
1982) (for further discussion on these points tion of Business Coaches defines business
see Street, 2002). These three domains are coaching as a structured conversation
of great relevance for coaching, and an designed to ‘enhance the client’s awareness
understanding of goals for use in coaching and behaviour so as to achieve business
should encompass all three domains. objectives for both the client and their
Cochran and Tesser (1996) present a organisation’ (WABC, 2012). The European
comprehensive description of a goal as ‘a Mentoring and Coaching Council defines
cognitive image of an ideal stored in coaching (and mentoring) as ‘activities
memory for comparison to an actual state; a within the area of professional and personal
representation of the future that influences development…to help clients…see and test
the present; a desire (pleasure and satisfac- alternative ways for improvement of compe-
tion are expected from goal success); a tence, decision making and enhancement of
source of motivation, an incentive to action’ quality of life…with the purpose of serving
(as cited in Street, 2002, p.100). This under- the clients to improve their performance or
standing of goals is particularly useful for enhance their personal development or
coaching because, as Street (2002) points both…’ (EMCC, 2011).
out, it emphasises the role of cognition (in It is clear that there is considerable agree-
terms of cognitive imagery), as well as affect ment within professional coaching bodies
and behaviour, in addition to the notion that about the nature of coaching. All of these
the purpose of a goal as ‘a source of motiva- definitions indicate that the process of

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An integrated model of goal-focused coaching

coaching is essentially about helping individ- goals (Carver & Scheier, 1998).The coach’s
uals regulate and direct their interpersonal role is to facilitate the coachee’s movement
and intrapersonal resources in order to through the self-regulatory cycle, and
create purposeful and positive change in onwards towards goal attainment. Figure 1
their personal or business lives. In short depicts a generic model of self-regulation
then, all coaching conversations are either (Grant, 2003).
explicitly or implicitly goal-focused, and are In practice the steps in the self-regulatory
about helping clients enhance their self- cycle are not clearly separate stages. In
regulationary skills so as to better create practice, each stage overlaps with the next,
purposeful positive change. and the coaching in each stage should aim to
facilitate the process of the next. For
Goal-focused self-regulation sits at the example, goal setting should be done in
core of the coaching process such a way as to facilitate the development
The core constructs of self-regulation are a and implementation of an action plan. The
series of processes in which the individual action plan should be designed to motivate
sets a goal, develops a plan of action, begins the individual into action, and should also
action, monitors their performance, evalu- incorporate means of monitoring and evalu-
ates their performance by comparison to a ating performance thus providing informa-
standard, and based on this evaluation tion on which to base follow-up coaching
change their actions to further enhance sessions (Grant, 2006). This self-regulatory
their performance and better reach their cycle sits at the core of the coaching process.

Figure 1: Generic model of goal-directed self-regulation.

Identify the Issue

Set a Goal

Develop an
Action Plan

Act

Change what’s not working Monitor


Do more of what works

Evaluate

Success

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Anthony M. Grant

Knowing how and when to set goals in short-term proximal goals. Combining both
coaching, knowing how to gauge the client’s distal with proximal goals in the coaching
readiness to engage in a robust and explicitly and action planning process can lead to
goal-focused conversation or when to work enhanced strategy development and better
with more vaguely defined or more abstract long-term performance (Weldon & Yun,
goals, are skill sets that distinguishes the 2000).
novice or beginner coach from more
advanced or expert practitioners (Grant, Outcome goals
2011; Peterson, 2011). Having a solid under- Many coaching programmes focus entirely
standing of the multi-faceted nature of goals on setting outcome goals. Such goals tend to
is thus important in making the novice- be a straightforward statement of some
expert shift, and are thus of relevance for desired outcome (Hudson, 1999); for
both the teaching and practice of coaching. example, ‘to increase sales of widgets by 15
It is to this issue that we now turn. per cent in the next three months’. This is a
useful approach to goal setting, because for
Goals are not monolithic entities individuals who are committed and have the
If we are to understand coaching through necessary ability and knowledge, outcome
the lens of goal theory, it is important to goals that are difficult and are specifically
distinguish between different types of goals. and explicitly defined, allow performance to
Goals are not monolithic. Indeed, there are be precisely regulated, and thus often lead to
over twenty types of goals that can be used in high performance (Locke, 1996). Indeed,
coaching. These include outcome goals, many coaching programmes focus purely on
distal and proximal goals, approach and the setting of specific ‘SMART’ goals and this
avoidance goals, performance and learning approach is indeed supported by some of the
goals, and higher and lower order goals, as goal-setting literature (Locke & Latham,
well as the actual results which the coachee 2002).
aims to achieve. These distinctions are However, there are times when overly-
important because different types of goals specific outcome goals will alienate the
impact differently on coachees’ perform- coachee, and may actually result in a decline
ance and their experience of the goal in performance (Winters & Latham, 1996).
striving process. For individuals who are in a highly delibera-
tive mindset, it may be more useful to
Time framing: Distal and proximal goals purposefully set more abstract or quite vague
The time framing of goals is an important goals and focus on developing a broad ‘fuzzy
part of the goal setting process, and time vision’ (Grant & Greene, 2004), rather than
frames can influence the coachee’s percep- drilling down into specific details and setting
tion of the attainability of the goal (Karniol more concrete goals. For individuals at this
& Ross, 1996). Distal goals are longer term point in the change process, vague or
goals, and are similar to the vision state- abstract goals are often perceived as being
ments often referred to in business or less threatening and less demanding
management literature or the ‘broad fuzzy (Dewck, 1986).
vision’ referred to in the life-coaching litera-
ture (Grant & Green, 2004). Proximal goals Avoidance and approach goals
are shorter term, and tend to stimulate more Avoidance goals are expressed as a movement
detailed planning than distal goals (Mander- away from an undesirable state, for example,
link & Harackiewicz, 1984), and hence are ‘to be less stressed about work’. Although
important goals when used in action plan- this presents a desired outcome, as an avoid-
ning. In essence, the action steps typically ance goal it does not provide a specific
derived in coaching sessions are a series of outcome target or provide enough details

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An integrated model of goal-focused coaching

from which to define those behaviours which Furthermore, in highly competitive situa-
might be most useful during the goal striving tions or when there are very high stakes,
process; there are almost an infinite number performance goals can foster cheating and a
of ways one could become ‘less stressed’. In reluctance to co-operate with peers, and the
contrast an approach goal is expressed as a corporate and business world is replete with
movement towards a specific state or such examples (Midgley, Kaplan,&
outcome, for example, ‘to enjoy a fulfilling Middleton, 2001).
balance between work demands and In many cases learning goals may better
personal relaxation’, and these can indeed facilitate task performance (Seijts & Latham,
help define appropriate goal-striving 2001). Learning goals (sometimes referred to
behaviours. as mastery goals) focus the coachee’s atten-
Not surprisingly, there are differential tion on the learning associated with task
effects associated with avoidance or mastery, rather than on the performance of
approach goals. Coats, Janoff-Bulman, and the task itself. An example of a learning goal
Alpert (1996) found that people who tended in executive or workplace coaching might be
to set avoidance goals had higher levels of ‘learn how to be the best lawyer in my area of
depression and lower levels of well-being. practice’. Learning goals tend to be associ-
Other studies have found that the long-term ated with a range of positive cognitive and
pursuit of avoidance goals is associated with emotional processes including perception of
decreases in well-being (Elliot, Sheldon & a complex task as a positive challenge rather
Church, 1997), and that approach goals are than a threat, greater absorption in the actual
associated with both higher levels of task performance (Deci & Ryan, 2002), and
academic performance and increased well- enhanced memory and well-being (Linnen-
being (Elliot & McGregor, 2001). brink, Ryan & Pintrich, 1999). Furthermore,
individual performance can be enhanced in
Performance and learning goals highly complex or challenging situations
Performance goals focus on task execution when team goals are primarily framed as
and are typically expressed as being compet- being learning goals, and the use of team-
itive in terms of performing very well on a level learning goals can foster enhanced
specific task, receiving positive evaluations co-operation between team members
from others about one’s performance, or (Kristof-Brown & Stevens, 2001). One benefit
outperforming others. Performance goals of setting learning goals is that they tend to
tend to focus the coachee’s attention on be associated with higher levels of intrinsic
issues of personal ability and competence motivation which in turn is associated with
(Gresham, Evans & Elliott, 1988). An performance (Sarrazin et al., 2002).
example of a performance goal in executive The differences in the articulation of
or workplace coaching might be ‘to be the these different types of goals is more than a
very best lawyer in my area of practice’. matter of mere semantics, because the way a
Performance goals can be very powerful goal is expressed has important implications
motivators, especially where the individual for coachee engagement (Rawsthorne &
experiences success early in the goal-attain- Elliott, 1999), and coaches need to be
ment process. attuned to such nuances if they are to work
However, it is not so well known that effectively within a goal-focused coaching
performance goals can in fact impede paradigm.
performance. This particularly the case
when the task is highly complex or the goal Complementary and competing goals
is perceived as very challenging, and where Coaches also need to be attuned to the exis-
the individual is not skilled or is low in self- tence of competing or conflicting goals. These
efficacy, or where resources are scarce. occur when the pursuit of one goal inter-

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Anthony M. Grant

feres with the pursuit of another goal. Some erty). I then walk to the store, taking care to
goal conflict is easy to identify, for example look both ways as I cross the road (so as to
in the case of the two goals ‘to spend more avoid being knocked over by a car or other
time with my family’ and ‘to put more time vehicles), find my way to the biscuit shelf,
into work in order to get a promotion’. select my biscuits from a wide range of
However, goal conflict may not always be different biscuit products (some of which I
immediately evident. For example, the goal don’t like), chat with the store keeper about
‘to get my sales force to sell more products’ Saturday’s football match, purchase my
may be in perceived conflict with the goal ‘to biscuits, return home safely (opening and
have a more hands-off leadership style’ if the then closing the front door behind me) and
coachee (a sale manager) finds delegation put the kettle on.
difficult and is used to a more controlling All of these individual actions themselves
management style in dealing with his/her involve a goal of some kind and all influ-
sale force (Grant, 2006). enced my behaviour at any point in time, yet
The skill of the coach here is to help the hardly any of these goals were consciously
coachee find ways to align seemingly set.
conflicting goals and develop complementary Because goal-states influence our
goals, and Sheldon and Kasser (1995) have behaviour even though we may not have
argued that such congruence is important in consciously set specific goals, goal theory is
facilitating goal attainment and well-being. particularly helpful in coaching contexts and
as a means of understanding human
Unconscious goals? behaviour. Goal theory can provide a frame-
Human beings are goal-orientated organ- work from which to help clients explore,
isms. Without goals we could not exist as identify and then change unhelpful implicit
conscious sentient beings. Indeed, Carver goals in order to better facilitate purposeful
and Scheier (1998) argue that all human positive change (for an informed discussion
behaviour is a continual process of moving on how actions are initiated even though we
towards or away from mental goal represen- are unconscious of the goals to be attained
tations. This is not to say that all goals are or their motivating effect on our behaviour
consciously held. Under many conditions, see Custers & Aarts, 2010).
we enact complex outcome-directed
behaviours even though we may not have Self-concordant goals
consciously set specific goals. Self-concordance is important in goal setting
For example, I might be sitting at home because goals that are self-concordant and in
writing an article on coaching, and decide to alignment with the coachee’s core personal
walk to the corner store to buy some biscuits values or developing interests are more likely
so I can enjoy afternoon tea and biscuits at to be engaging and elicit greater effort. Self-
home. I am aware that I have been sitting at concordance theory (Sheldon & Elliot,
the desk writing for some hours, and that 1998) is a useful framework from which to
taking a walk will help maintain flexibility in understand and work with the reasons and
my back, and I am keen to try to prevent the motivations associated with goal selection
development of back problems as I get older. and goal strivings.
However, my overarching and consciously set Self-concordance refers to the degree to
goals are to get biscuits and then make and which a goal is aligned with an individual’s
enjoy some afternoon tea. With this goal in intrinsic interests, motivations and values.
mind, I put on my shoes, take my keys from Derived from self-determination theory
the shelf, check my wallet, open the door, (Deci & Ryan, 1980) this can be a simple and
close and lock the door (to maintain home powerful framework for understanding the
security and avoid lose of personal prop- link between values and goals. The self-

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An integrated model of goal-focused coaching

concordance model emphasises the extent stood in coaching, yet these are central to
to which individual perceives their goals as coaching practice. Goal hierarchy frame-
being determined by their authentic self, works are one way of making explicit the
rather than compelled by external forces. links between values, goals and specific
The self-concordance approach delin- action steps, and are also a useful way of
eates the perceived locus of causality as operationalising the notion of goal self-
varying on a continuum from controlled concordance (see Figure 2).
(external) factors to internal (autonomous) Goals can be considered as being
facets. A key point here is that it is the indi- ordered hierarchically with concrete specific
vidual’s perception of the locus of causality goals being subsumed under higher order and
that is the key in determining the extent to broader, more abstract goals (Chulef, Read
which the goals are deemed to be self-inte- & Walsh, 2001) in a fashion similar to the
grated and where they sit on the external- ‘Big Five’ personality traits (Costa & McCrae,
internal continuum. To maximise the 1992). Hence, higher order abstract goals
probability of genuinely engaged and moti- such as ‘to be a great business leader’ can be
vated action, and to increase the chances of understood as being situated vertically
goal satisfaction upon goal attainment, it is higher than the lower order and more specific
important that coachee’s goals are as self- goal ‘to increase business profits by 25 per
congruent as possible, and coaches may cent in the next quarter’ and there is some
need to play quite an active role in helping empirical support for this notion (Chulef et
their coaches align goals in order to make al., 2001; Oishi et al., 1998).
them personal and congruent. There are at Higher order goals from this perspective
least four factors from this perspective which equate to values. A valuable model for using
may influence successful goal alignment goal theory in coaching involves thinking of
(Sheldon & Elliot, 1999). values as higher order abstract goals that are
First, the coachee needs to be able to superordinate to lower order, more specific
identify the enduring and authentic from goals, which in turn are superordinate to
transitory or superficial whims or desires. specific action steps. Indeed, visualising
Secondly, the coachee needs the personal values, goals and actions as being part of a
insight and self-awareness to be able to hierarchy in this way provides coaches with
distinguish between goals that represent an extremely useful case conceptualisation
their own interests and goals that represent framework for coaching practice, teaching
the interests of others (Sheldon, 2002). and supervision, and also makes the notion
Given that there are significant individual of values more tangible to many coaching
variations in levels of self-awareness clients.
(Church, 1997), some coachees may find In using this model in coaching practice,
this quite challenging. Thirdly, the goal it is important to try to ensure both vertical
content needs be expressed in a way that and horizontal congruency. That is, to
aligns the goals with the coachee’s internal ensure that goals are aligned with the client’s
needs and values. Fourthly, the coach needs higher order values, and that any actions
to have the ability to recognise when a goal is designed to operationalise the goals are
not self-concordant, and then be able to re- themselves similarly aligned (vertical align-
language and reframe the goal so that it does ment). It is also important that to try to
align with the coachee’s needs and values. ensure horizontal alignment so that goals
compliment, support and energise each
Goal hierarchies: Linking values, goals other rather than being, as previously
and actions steps mentioned, being competing or conflicting
The relationships between values, goals and goals resulting in the pursuit of one goal
action steps are generally not well under- interfering with the pursuit of another.

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Anthony M. Grant

Figure 2: The Goal hierarchy framework.

Of course, such alignment may not always be The term goal neglect refers to the disre-
possible. Nevertheless, simply drawing the gard of a goal or a task requirement despite
coachee’s attention to the existence of any the fact that it has been understood or is
competing or conflicting goals, and high- recognised as being important (Duncan et
lighting any disconnect between goals and al., 1996). In essence goal neglect occurs
values can provide the coachee with impor- when we fail to pay attention to a specific
tant insights and alterative perspectives goal of importance, but instead focus our
which may in turn facilitate more useful ways attention on some other goal or task,
of facilitating change. resulting in a mismatch between the actions
In addition, in terms of teaching required to attain the original goal, and the
coaching and coaching psychology, this actions that are actually performed.
model can be used as a practical template to Human beings are essentially goal-
help student coaches develop more sophisti- directed organisms. All our behaviour
cated understandings of the goal alignment (behaviour here is broadly defined to
process. include thoughts, feelings and physical
actions) is shaped and given direction,
Goal neglect purpose and meaning by the goals that we
The hierarchical model is also very useful to hold, and of course much of our behaviour
coaches as it can be used to illustrate the is shaped and directed by goals and values
effect of goal neglect. The notion of goal which are outside of our immediate
neglect is not well-known in the coaching conscious awareness. In relation to the goal
literature, but has very useful implications hierarchy model, it is the higher order (or
for coaching practice. superordinate) values that give direction,

154 International Coaching Psychology Review ● Vol. 7 No. 2 September 2012


An integrated model of goal-focused coaching

Figure 3: The Goal hierarchy framework illustrating the outcomes of goal neglect.

meaning and purpose to the lower order values in the cognitive system, and these
goals and actions. lower order goals are often inherently dissat-
When self-regulation at upper levels of a isfying in themselves.
goal hierarchy has been suspended (for In the example above, the higher order
example, by not enough attention being value is ‘to be an outstanding lawyer’, and
paid to those values), the goals at a lower many individuals may enter the law profes-
level become functionally superordinate in sion with the intention of becoming an
guiding overt behaviour and actions (Carver outstanding lawyer and ensuring that their
& Scheier, 1998). That is to say that the guid- clients receive justice. In order to become an
ance of the human system defaults outstanding lawyer they would need to work
(regresses) to lower levels (see Figure 3). hard, make explicit contributions to their
This seemingly technical psychological firm or practice and build a revenue stream.
point has important implications for The attainment of these mid-level goals are
coaching practice. This is because, typically, in turn made possible by the enactment of
lower order goals in the hierarchy are not in lower order goals and actions such as dealing
themselves relatively meaningful in compar- with administration, documenting billing
ison to the higher order values. In fact in hours and the like. However, frequently indi-
many cases the lower order goals and actions viduals place their attention on the lower
may not be pleasant activities at all. They are order goals (e.g. revenue building or docu-
often on made palatable by the notion that menting billing hours) over time neglecting
reaching those lower order goals activates their higher order values, and this can easily
the higher order value. result in goal dissatisfaction and disengage-
When we fail to consistently pay attention ment.
to the higher order values in the goal hier- The hierarchical framework can give
archy system, and overly focus on attaining coaches and their coachees very useful
lower order goals, the lower order goals insights into to the psychological mechanics
become the superordinate or dominant underlying goal dissatisfaction, and can be

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Anthony M. Grant

used to develop practical tools and tech- such personalised models can be useful
niques to help clients in the coaching teaching aids.
processes. For example, by helping clients Examining this model, it can be seen that
purposefully re-focus their attention on their the coaching process is driven by needs
higher order values we help them reconnect (represented on the left hand side of the
with the meaning inherent in their higher model). Both individual and contextual/
order values, redefining their goals if organisational factors play important roles in
needed, with the result that they may well determining the perceive need for coaching,
feel revitalised and re-engaged in the enact- which gives rise to the individual’s intentions
ment of purposeful positive change. to participate in the goal selection process.
Individual factors at play here include
Putting all this together: An integrated perceived deficits and opportunities, psycho-
model for teaching and coaching logical needs, personality characteristics and
practice available resources (or lack thereof).
As can be seen from this brief overview goal Contextual or organisational factors include
theory has much to offer coaching practice. system complexity, the social and psycholog-
The question is, how can we organise this ical contracts, rewards and punishments and
information in a way that makes this useful available resources (or lack thereof).
in coaching practice? It may be that goal The goal selection process is often not
theory has not been widely taught in straightforward. Even where coaching has
coaching programmes because there is a vast been mandated by an organisation with
amount of material on goal and the goal specific outcomes in mind, the goal setting
attainment process, and making explicit process can be convoluted and complex.
links between these bodies of knowledge and The rush to seize and set a specific goal too
then relating this material to coaching early in the coaching process is a key derailer
practice is not easy. – a common trap for the novice. Certainly
One way of integrating this diverse body key issues and broad initial goals should be
of knowledge is to develop a visual represen- discussed quite early in the coaching process
tation or model of the various factors related in order to give the conversation direction
to goal-focused coaching, and such a model and purpose, but the coach should also be
is presented in Figure 4. This model may be paying attention to a number of factors
useful for teaching coaching and the during the goal selection process. These
psychology of coaching because it attempts include the coachee’s understanding of, and
to capture the key aspects involved in the engagement with, the coaching process.
goal-focused approach to coaching and Some coachees arrive for their first
highlights some of the factors that a coach coaching session with little idea of the nature
may consider during the coaching engage- of coaching. The suitability and clarity of the
ment. coaching agreement (be that formal or
A word of caution: as with all models this informal) will pay an important role in
is only a broad representation of some of the engaging the coachee in the goal selection
possible ways that these factors relate in the process, as will the degree of autonomy the
coaching process. This model represents my coachee has in goal selection.
own personal experience and under-
standing, and I would encourage readers to Goal selection moderators:
explore the limitations of this model by The coachee’s characteristics
reference to their own understanding and There are a number of moderator variables
coaching experience, and then adapt and that influence the strength of a relationship
extend this model in order to create their between coaching goals and the eventual
own frameworks. Indeed the development of outcomes of coaching. These include the

156 International Coaching Psychology Review ● Vol. 7 No. 2 September 2012


An integrated model of goal-focused coaching

Figure 4: Integrative model of coach-facilitated goal attainment.

International Coaching Psychology Review ● Vol. 7 No. 2 September 2012 157


Anthony M. Grant

coachee’s ability to focus on the tasks at The key characteristic of the Contempla-
hand, their ability to adapt in the fact of tion stage is ambivalence; the conjoint
adversity, and the perceived purpose of the holding of two or more conflicting desires,
goal and the extent to which they feel that emotions, beliefs or opinions. The general
they have agency and autonomy in the goal principle for individuals in the Contemplation
selection process. stage is to help the coachee explore their
ambivalence, rather than pushing them into
Readiness to change setting a specific goal before they are ready.
The coachee’s readiness to change is Setting specific or stretching goals too soon
another factor that will impact on the goal in this stage often results in the coachee
selection process. Coaches need to consider disengaging from the goal selection process.
if the coachee is in the pre-contemplation, In the Preparation stage the coachee is
preparation or action stage of change (for a getting ready to make change. Here the aim
useful reference on applying the Transtheo- is to build commitment to change. In terms
retical Model of Change to a wide range of goals, the coach should be helping the
of goals, see Prochaska, Norcross & coachee focus on developing a clear vision of
DiClemente, 1994). The Transtheoretical the future (abstract goals) and using goals
Model of Change posits that change involves that involve small, easily attainable but
transition through a series of identifiable, consistent action steps. Progress throughout
although somewhat overlapping stages. Five this stage should be monitored closely and
of these stages have direct relevance for goal new desired behaviours positively reinforced
setting in coaching. These stages are: by acknowledging and celebrating the attain-
1. Pre-contemplation: No intention to change ment of small sub-goals. Clearly, there is a
in the foreseeable future. considerable art to the effective use of goals
2. Contemplation: Considering making in coaching.
stages, but have not yet made any In the Action and Maintenance stages the
changes. key is to build on past successes and
3. Preparation: Increased commitment to maximise self-directed change, working on
change, intend to make changes in the using more stretching goals and developing
near future and often have started to strategies to sustain the change overtime.
make small changes.
4. Action: Engaging in the new behaviours, Coaching session moderators:
but have made such changes for only a The coach’s skill set
short period of time (usually less than six There are a number of other factors related
months). to the coaching session itself that impact on
5. Maintenance: Consistently engaging in the goal selection process and act as moder-
the new behaviour over a period of time ator variables. This include the coach’s
(usually six months). ability to set effective goals and facilitate
action planning, and the coach’s ability to
Stage-specific coaching strategies maximise goal congruency and goal align-
For individuals in the Pre-contemplation stage ment whilst also facilitating the coachee’s
the general principle is to raise awareness, goal-focused self-regulation.
increasing the amount of information avail- The success of the above is also depen-
able to the coachee so that they can move dant on the coach’s ability to bring perceived
forward into action. There are many ways of value to the coaching session and develop a
raising awareness including multi-rater feed- strong working alliance with the coachee
back sales, qualitative feedback, sales or (Gray, 2007). All the theoretical knowledge
performance data, or other relevant infor- in the world about goal theory is of no
mation. importance, unless the coach can put this

158 International Coaching Psychology Review ● Vol. 7 No. 2 September 2012


An integrated model of goal-focused coaching

theory into practice, managing the goal The self-regulation cycle, feedback and
striving process, whilst holding the coachee goal satisfaction
accountable and being solution focused and The monitoring and evaluation of actions
outcome focused. and the generation of feedback as the
coachee moves through the self-regulation
Goal choice and action planning cycle is a vital part of the coaching process.
Goal choice and action planning are However, self-reflection does not come natu-
outcomes of the goal selection process. It is rally to many people (Jordan & Troth, 2002),
important to note that although the model and so the coach may need to find ways to
represents these as linear processes, in reality develop action plans that focus on observ-
these are iterative, with an amount of back able, easily monitored behaviours.
and forth movement between stages. The What is monitored will, of course, vary
goal choice and action planning parameters according to the coachee’s goals and
include goal difficulty and goal specificity, context. Some behaviours will be easier to
whether the goals are approach or avoidance monitor than others. Exercise or physical
goals, time framing (distal or proximal) or a activity-based actions can be relatively
performance or learning orientation. straightforward to monitor. Intrapersonal
Goal choice is a necessary, but not suffi- issues, interpersonal skills or communication
cient part of the coaching process – action patterns in the workplace may be more diffi-
plans must be developed and enacted. cult to monitor, and the coach and coachee
Action planning is the process of developing may have to be quite creative in devising
a systemic means of attaining goals and is means of monitoring and evaluating these.
particularly important for individuals who Care should be taken to set the kinds of
have low self-regulatory skills (Kirschen- goals that will generate useful feedback,
baum, Humphrey & Malett, 1981). The because the right feedback is vital in
coach’s role here is to develop the coachee’s providing information about how (or if)
ability to create a realistic and workable plan subsequent goals and associated actions
of action and to help them define task strate- should be modified, and this process, if done
gies that will facilitate the goal striving well, will eventuate in successful goal attain-
process, whilst promoting persistence in the ment (Locke & Latham, 2002). Goals that
face of adversity – in this way clients can have been aligned with the coachee’s
enhance their self-regulation abilities and intrinsic interests or personal values are
build resilience (Grant et al., 2009) more likely to be personally satisfying when
One key outcome of successful action achieved, and the positive emotions associ-
planning is the coachee’s transition from a ated with such goal satisfaction may well play
deliberative mindset to an implementational an important past in priming the coachee
mindset (Gollwitzer, 1996; Heckhausen & for engagement in future challenges
Gollwitzer, 1987). The deliberative mindset (Sheldon, 2002).
is characterised by a weighing of the pros
and cons of action and examination of So what? Does goal theory matter in
competing goals or courses of action (Carver practice?
& Scheier, 1998). The implementational Although it is clear from the above discus-
mindset is engaged once the decision to act sion that goal theory can inform what
has been made. This mindset has a deter- happens within coaching sessions and also
mined, focused quality, and is biased in has great relevance for the broader coaching
favour of thinking about success rather than process, the question arises: does goal theory
failure – factors that are typically associated really matter in actual practice? Is the
with higher levels of self-efficacy, self-regula- coach’s ability to be goal-focused related to
tion and goal attainment (Bandura, 1982). coaching outcomes? This is a key question

International Coaching Psychology Review ● Vol. 7 No. 2 September 2012 159


Anthony M. Grant

for the further development of evidence- Psychological Well-being Scales (Ryff &
based coaching practice. Keyes, 1995). In addition, self-insight was
A significant body of research within the assessed using the Insight subscale of the
psychotherapeutic literature holds that the Self-reflection and Insight Scale (SRIS;
most important factors in determining ther- Grant, Franklin & Langford, 2002).
apeutic outcomes are the so-called ‘common In order to see which aspect of the
factors’ – the ability of the therapist to coaching relationship was the better
develop a working alliance with the client predictor of coaching success, two key
that embodies trust, warmth and respect for measures of the coaching relationship were
the client’s autonomy (Lampropoulos, used. The goal-focused aspect of the
2000). Not surprisingly it is often assumed in coaching relationship was measured using
the coaching literature that this is also the an adaptation of the Goal-focused Coaching
case for coaching (McKenna & Davis, Skills Questionnaire (GCSQ; Grant &
2009a). However, coaching is not therapy. Cavanagh, 2007). Items on this scale include:
The aims and process of coaching and ‘The coach was very good at helping me
therapy are different. develop clear, simple and achievable action
To date there have been few studies that plans’; ‘We discussed any failures on my part
have sought to explore the importance of to complete agreed actions steps’; ‘The goals
goals in the coaching relationship, so I was we set during coaching were very important
interested to see which aspect of the to me’; ‘My coach asked me about progress
coaching relationship was more positively towards my goals’; ‘The goals we set were
related to coaching outcomes – a goal- stretching but attainable’.
focused approach to coaching, or the so- The ‘common factors’ aspect was
called ‘common-factors’ associated with the assessed using an adaption of Deci and
person-centred approach (Grant, 2012). To Ryan’s (2005) Perceived Autonomy Support
explore this issue I designed a within-subjects Scale (PASS). Items on this scale included:
(pre-post) coaching study, in which 49 ‘My coach listened to how I would like to do
mature age coachees (males=12; females=37; things’; ‘I feel that my coach cares about me
mean age 37.5 years) set personal goals and as a person’; ‘My coach encouraged me to
completed a 10- to 12-week, five-session, solu- ask questions’; ‘I feel that my coach accepts
tion-focused cognitive-behavioural personal me’; ‘I felt understood by my coach’; ‘I feel a
coaching programme using the GROW lot of trust in my coach’.
model* (Whitmore, 1992). The coaching programme appeared to
Participants were asked to identify their be effective and successful in helping the
desired outcome for the coaching relation- clients reach their desired outcomes for the
ship (i.e. their goal) and then rated the coaching relationship: there was a significant
extent to which they had achieved this increase in goal attainment following the
outcome on a scale from 0 per cent (no coaching programme (t 1,48 (11.43); p<.001),
attainment) to 100 per cent (complete as well as insight (t 1,48 (2.61); p<.05), and
attainment). Psychological health was also significant decreases in anxiety (t 1,48 (2.89);
assessed using the Depression Anxiety and p<.01) and stress (t 1,48 (2.13); p<.05). No
Stress Scale (DASS-21: Lovibond & Lovi- changes in levels of depression or psycho-
bond, 1995) and an 18-item version of Ryff’s logical well-being were observed.

* The GROW model is a commonly-used way of structuring the coaching conversation by setting a goal for the
coaching session, then discussing the reality of the situation, exploring options and finally wrapping up the
session by delineating some action steps. Although this may appear to be a simplistic linear process, in fact the
GROW model can be used in a sophisticated and iterative fashion, with the conversation cycling back and forth
between steps. For an extended discussion on the use of the GROW model see Grant (2011).

160 International Coaching Psychology Review ● Vol. 7 No. 2 September 2012


An integrated model of goal-focused coaching

The main area of interest was the rela- Conclusion


tionship between coaching success and the Coaches may use metaphors such as helping
various aspects of the coaching styles used by clients chart a course, navigate the waters of
the coaches. There was a significant correla- life or re-author their lived narratives, and
tion between coaching success as defined by such metaphors may well be powerful vehi-
the extent to which the client had achieved cles for facilitating change. Some coaches
their desired outcome (i.e. goal attainment) may prefer to talk about their role in terms
and the GCSQ (r=.43; p<.01), and there was of helping clients explore their values, clarify
also a significant correlation between their intentions, or working to help them to
coaching success (as defined by the extent to achieve their personal aspirations, rather
which the client had achieved their desired than using the perceived jargon of goal
outcome) and the PASS (r=.29; p<.05). Not theory. Clearly coaches should feel entirely
surprisingly there was also a significant free to express themselves and describe their
correlation between the GCSQ and the PASS work as they choose. However, at its core
(r=.61; p<.001). This suggests that both a coaching is necessarily a goal-directed
goal-focused coaching style and a ‘common activity, regardless of linguistic gymnastics or
factors’ person-centred coaching style variations in meaning-making perspectives,
contribute to coaching success. and goal theory can indeed provide a useful
However, and this is a key point, the lens through which to understand coaching.
correlation between coaching success (goal The integrative goal-focused model
attainment) and the goal-focused coaching presented here is a multifaceted evidence-
style measured by the GCSQ remained based methodology for helping individuals
significant even when statistically controlling and organisations create and sustain
for a ‘common factors’ person-centred purposeful positive change. Because the
coaching style as measured by the PASS coaching conversation is inherently iterative,
(r=.31; p<.05). It should also be noted that, and frequently unpredictable and non-
when controlling for the goal-focused linear, the key issue for coaches is one of
coaching style as measured by the GCSQ, the informed flexibility in using goal theory:
relationship between the PASS and coaching Goal use in coaching is far more than the
success (goal attainment) was not significant simplistic SMART acronym implies.
(r=.03; p=.81). By understanding the different types of
These findings strongly suggest that the goals and their relationship to the process of
use of goals in coaching is indeed of prac- change, and through facilitating the goal
tical importance in that the use of a goal- alignment and goal-pursuit processes, skilful
focused coaching style is more effective than professional coaches can work more effi-
a ‘common factors’ person-centred coaching ciently with their clients, helping them to
style in the coaching context. This is not to achieve insight and behavioural change that
say that a person-centred relationship is not enhances their workplace performance,
important. Rather, this reminds us that the their professional working lives and, most
coaching relationship differs from the coun- importantly, their personal well-being and
selling or therapeutic relationship, and that sense of self. After all, that is surely the over-
coaches need to be mindful of the fact that arching goal of the coaching enterprise
they are employed by their clients to help itself.
make purposeful and positive change in
their personal and professional lives.

International Coaching Psychology Review ● Vol. 7 No. 2 September 2012 161


Anthony M. Grant

Acknowledgements The Author


This article draws on and extends presenta- Anthony M. Grant
tions given by the author at the 2012 Inter- Coaching Psychology Unit,
national Congress of Coaching Psychology School of Psychology,
held at Sydney, Australia in May 2012, and a University of Sydney,
chapter by the author in Clutterbuck, D., Sydney,
Megginson, D. & David, S. (Eds.) (2012), NSW 2006,
Beyond Goals: Effective Strategies for Coaching Australia.
and Mentoring. Gower Publishing, London
Correspondence
Email: anthony.grant@sydney.edu.au

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