ZXWR RNC-BSC-SYS/GSM&UMTS&MW-3000-SCDMA-RNC-To solve Log server

unavailable problem in RNC Product ZXWR RNC/GU-BSC/GU-SYS/GU Network

Management Version VR3.09.30.06P02-B4.00.200n2 Equipment Hardware Version
V3.09.30.06 Equipment Software Version V3.09.30.06 Board Hardware Version Board Software
Version Incident Error Code Page Views 11 Author Parab Ulhas Dattaram Knowledge No.
WHH20111213561648 Incident Description (Incident Phenomena) IN RNC there was alarm
occurred as "Log server unavailable" and "control plane communication abnormal between
board and its home module". Networking Environment Problem Cause Analysis Log Server
process was stopped. Solution
IN RNC there was alarm occurred as Log server unavailable and control plane communication
abnormal between board and its home module.

Query SBCX board status in configuration management. It was showing in Error state.
Login Log Server through Main SBCX board using either internal IP or External IP

Main Server IP: 97.146.10.69

Internal IP of Log server is 128.0.37.1

Check file LogPro_log.txt from path / home/zte/LogService/logfile/ using cat command

[zte@rzsbcx10 logfile]$ cat LogPr_log.txt

Following error was occurred at the time of log server went to error state.
Check the Log server processs :

[zte@rzsbcx10 logfile]$ ps ef | grep zte

Following processes were absent

i. SysCtrlProc: system main control process

ii . CommProc: communication process

iii . LogProc: log process

iv . FatProc: fault collection agent process

Go to path : /home/zte/LogService/epld/2.6.9
Check the user and use the same user to load epld by using script epld_load

[root@rzsbcx10 2.6.9]# ./epld_load

Go to the path /home/zte/LogService/bin and execute startup script of log server.(Note:check

owner of file before executing script as above)

# cd /home/zte/LogService/bin

# chmod 755 startsys

# nohup ./startsys &

Again check log server processes:

Above figure shows SysCtrlProc, CommProc, LogProc, FatProc processes started.

Checked the alarm in RNC. Alarm found disappeared.