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Water service applicants are required to attend the orientation prior to the
processing of their water service applications. The orientation is scheduled every
Friday.
Duration of
Service Activity Person
Step Concessionaires Provider (under normal In- Form
circumstances) Charge
1 Submit requirements Process 10 minutes Customer List of
on water service Application Service requirements
application Assistant
2 Secure and fill-out Provide the 10 minutes Customer Application
application form application Service form
form Assistant
3 Go back to the customer Check the 5 minutes Customer Application
service, present the application Service form and
filled-out application form and the Assistant requirements
form together with the requirements
requirements
4 Pay installation fee Issue Official 5 minutes Cashier Official
Receipts Receipts
5 Attend the mandatory Explain the 1-2 hours Customer Certificate
orientation regarding processing of Service of
CABWAD policies water service Assistant Attendance
applications
6 Inspect the 1 day Service Inspection
location of the Inspector Slip/Form
applicant’s
house or
establishment
to assess the
proximity of
CABWAD’s
service line.
7 Installation of 1-2 Plumbers New Service
water service weeks Connection
connection Requests
Duratio
Service n of Person
Step Concessionaires Provider Activity In- Form
(under Charge
normal
circumst
ances
1 Go to respective Once a Meter Water
assigned area and month reader bill
conduct water meter
reading for the
monthly water
consumption of the
concessionaires