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Position Purpose: To provide first point of service to students on any enquiries relating to student administration systems, procedures and processes.
Deputy Vice Chancellor (Academic) & Registrar_Student Connect/Student Connect Assistant/V.2.0 Page 1 of 4
KEY ACCOUNTABILITIES POSITION CONTEXT
Deputy Vice Chancellor (Academic) & Registrar_Student Connect/Student Connect Assistant/V.2.0 Page 2 of 4
CAPABILITY FRAMEWORK
Capability Frameworks describe the behaviours, skills, attributes and experience required to successfully perform a position or group of similar
positions.
COMPETENCIES Clusters of behaviours required for successful ATTRIBUTES Personal qualities related to successful performance.
performance.
Planning and Execution: Managing time and resources to complete tasks Perseverance: Persevering despite obstacles to ensure tasks are
and achieve objectives. completed.
Quality Focus: Ensuring accuracy and quality when completing tasks. Flexibility: Responding effectively to unexpected or changing
circumstances.
Communication: Effectively grasping and conveying ideas and concepts to
others. Reliability: Meeting commitments and responsibilities.
Service Focus: Making students, staff, key contacts and their needs a
priority.
Team work: Working in collaboration with others to achieve shared goals.
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REQUIRED KNOWLEDGE KEY EXPERIENCES
Qualifications, technical and/or professional skills and information
Practical experiences and exposure to specific environments or
needed from day one for successful performance.
activities related to successful performance.
Computer skills including Microsoft Office and internet.
Working in customer service and/or a call centre.
Knowledge of the tertiary education environment
Providing phone and/or email support to students and/or customers.
Knowledge of Student Connect’s functions and structure.
Working as part of a team.
Knowledge of Student Connect’s policies, systems, processes and
procedures.
Knowledge of privacy compliance requirements related to Student Connect
activities.
ACQUIRED KNOWLEDGE
Organisational and/or professional skills and information to be
developed within the first 3 to 6 months in the role for successful
performance.
Understanding of how University policies, systems, processes and
procedures are applied at the faculty/office level.
Understanding of what other areas of the University do and how they interact
with the faculty/office
Deputy Vice Chancellor (Academic) & Registrar_Student Connect/Student Connect Assistant/V.2.0 Page 4 of 4