CONSULTANT PROFILE – Sue Smith

Sue has over 20 years worth of knowledge and experience developing and conducting
corporate, business and customer services training for a variety of industries, including
financial services, marketing, government and retail. Sue is highly conscientious in follow-
through, planning and organisation of new ideas/products and readily accepts new
challenges.

Sue demonstrates exceptional communication skills with extensive public speaking/

presentation experience. Her well-developed capacity to build trusting relationships,
enthuse, motivate and encourage collaboration from stakeholders, staff and management,
has proven her to be an invaluable asset to multiple projects. Sue undoubtedly leads by
example, and is able to successfully motivate and facilitate an effective training program.

Sue is skilled in bringing learning programs to life, developing session plans and conducting
and providing training to staff with varying levels of need including front line leaders. Sue’s
presentation style is energetic, anecdotal and learner-focused, with a view not only to help
participants improve their knowledge levels, but also to enhance their willingness and ability
to apply what they’ve learned in a practical setting.

Sue excels in client liaison, design, development and delivery of learning interventions, as well
as facilitating the learning of others.

Professional Training Expertise

• Negotiation and Sales Skills
• Leadership
• Customer Service
• Emotional Intelligence
• Presentation Skills
• Coaching

Education
• Masters in Adult Education, University of Sydney
• Certified Coach, Coach University
• Bachelor of Business, University of Sydney

Certifications
• DiSC Accreditation (Integro Learning Company Pty Ltd)
• Certified NLP Trainer (2002)
• Category IV Workplace Trainer (Competency Training Institute of Australia - RPL 1998)
• Myers Briggs Type Indicator (2004)

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Achievements
• As part of a national facilitation team, successfully delivered in excess of 70
customised communication/team building/ customer focus workshops over a 2-year
period, to a major government agency
• Selected to be a member of an Asia Pacific facilitation team which co-ordinated 6-
day residential Client Consulting Skills Workshops
• Successfully co-ordinated and facilitated all Career Transition Workshops focussing on
change management, self-communication, interview skills and resume development
for SunBank’s retail staff, which supported the implementation of the new retail
banking local market model
• Successfully facilitated workshops focussing on different elements of CEO
Performance Management, for elected Council members of NSW’s largest local
government authority
• Effectively facilitated local employee consultation workshops to support the
development of a new Employee Enterprise Agreement for a national law firm

© The Learning Factor | Your Learning Partner for Asia Pacific | www.learningfactor.com.au