Employee Safety, Health and Environment Functions of Unilever Bangladesh Limited: An Explorative Study

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MBA Thesis on
“Employee Safety, Health and Environment Functions of Unilever
Bangladesh Limited: An Explorative Study”
[This thesis has been prepared in the partial fulfillment requirement for the degree of Master of Business
Administration (MBA) Major in HRM
Prepared by
Alham Uddin Chowdhury
ID No.: 027-44-15 (E)
MBA Program
Department of Business Administration
Southern University Bangladesh
Supervisor
Dr. Amir Mohammad Nasrullah

Adjunct Faculty
Date of Submission: __/__/ 2016

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Letter of Submission
Date: /10/2016
To
Dean
Faculty of Business Administration
739/A, Mehedibag Road
Chittagong.
Subject: Submission of MBA Thesis.
Dear Sir,
With due respect I would like to inform you that I have successfully completed my MBA thesis on
“Employee Safety, Health and Environment Functions of Unilever Bangladesh Limited: An
Explorative Study” for the fulfillment of the partial requirements of MBA program from your
University. I have tried my best to furnish the thesis with relevant data, which I have collected during
my research period.
I shall be glad if you kindly consider the thesis to fulfill the requirement of my MBA program and
oblige thereby. I am ready to explain anything to you regarding this thesis
Sincerely yours,
ID: 027-44-15(E)
MBA Program
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Student’s Declaration
I do hereby declare that the MBA Thesis on “Employee Safety, Health and Environment
Functions of Unilever Bangladesh Limited: An Explorative Study” submitted to Southern
University Bangladesh done under the supervision of Dr. Amir Mohammad Nasrullah, An adjunct
Faculty member of the Department of Business Administration Southern University Bangladesh is my
original work and has not been submitted for the award of any other degree, or diploma from any
other university or Institute.
I further declare that I have not copied anything here directly from any published or unpublished
source and all the responsibilities go to me for all the mistakes that might be crept in this thesis.
(Alham Uddin Chowdhury)

ID No: 027-44-15 (E)
MBA (Major in HRM)
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Supervisors’ Declaration
This is to certify that this MBA thesis titled “Employee Safety, Health and Environment Functions
of Unilever Bangladesh Limited: An Explorative Study” is prepared by Alham Uddin Chowdhury,
ID No- 027-44-15(E), MBA program under my supervision. I acknowledge that, the study will
contribute to enhance the existing knowledge on the research area. I have gone through the thesis
and found suitable to recommend for submission to fill up the requirements for the degree of MBA
under Southern University Bangladesh.
I recommend this thesis for the consideration of the departmental evaluation committee for the
purpose of MBA Degree under Southern University rules.
Dr. Amir Mohammed Nasrullah

Adjunct Faculty Member
Chittagong, Bangladesh
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Acknowledgement
At the beginning, I am so grateful to the almighty Allah (SWT) for giving me opportunity, courage, and
strength to pursue MBA thesis work and prepare this thesis. It was quite impossible for me to arrive at
the stage without Almighty’s grace.
I extend my special thanks and gratitude to my Honorable Thesis Supervisor Dr. Amir Mohammed
Nasrullah, Adjunct Faculty Member of the Department of Business Administration, Southern
University Bangladesh for his cordial guidance, assistance and cooperation. Actually, without his
active cooperation the preparation of this thesis would not be possible. This teacher will remain for
me a never-ending source of inspiration for my future prospects. He was just a mentor for me from
the beginning to the end in preparing the thesis.
Moreover, I would like convey my thanks to Unilever Bangladesh limited for giving me the chance to
study on the topic. Thanks to them who helped me by participating in the survey, specially SHE
manager of Unilever Pronab Dwari and Quality team leader Md. Farhadul Bhuiyan for their support.
Last but not least, I would like to sincerely thank my family for their support, help and patience
throughout preparation of this thesis.

ID No. : 027-44-15(E)
MBA in HRM
Southern University, Bangladesh.
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Executive Summary
Health, Safety and Environment is an umbrella term for the laws, rules, guidance and processes
designed to help protect employees, the public and the environment from harm. In the workplace, the
responsibilities for designing and implementing appropriate procedures is often assigned to a specific
department, often called the "SHE" department which is responsible for environmental protection,
occupational health and safety at work. SHE management has two general objectives: prevention of
incidents or accidents that might result from abnormal operating conditions and reduction of adverse
effects that result from normal operating conditions. Safety is integral to everything Unilever do. It is
non-negotiable and Unilever relentless in our focus on improving safety through visible leadership,
the positive behavior of our people, the design of our plants, facilities and products, and by
implementing safe systems and procedures throughout Unilever. Unilever committed to a vision of
Zero: Zero fatalities; Zero injuries; Zero motor vehicle incidents; Zero process incidents; Zero
tolerance of unsafe behavior and practices. This vision is designed to ensure they meet their Unilever
Sustainable Living Plan commitment to reduce workplace injuries and accidents in our factories and
offices. The aim of this study is to critically evaluate the Employee Safety, Health and Environment
functions of Unilever Bangladesh Limited. Both primary and secondary data are used in this study.
The findings shows that Unilever is following high standard safety health and environment policy but
there are some shortcomings in application and motivating Unilever employees to follow safety rules.
This study recommended some suggestions to overcome the problems of H&S issues at Unilever.
This study hopes that if the concerned authorities consider the findings and recommendations of the
study they might have a good picture in ensuring safety, health and environment in future.
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INDEX
Letter of Submission ........................................................................................................................... 2

Student’s Declaration ......................................................................................................................... 3
Supervisors’ Declaration ..................................................................................................................... 4
Acknowledgement .............................................................................................................................. 5
Executive Summary ............................................................................................................................ 6
CHAPTER 1: Introduction .................................................................................................................... 9
1.1 Introduction:.......................................................................................................................................... 9
1.2 Objectives of the Study: ...................................................................................................................... 9
1.3 Methodology of the Study: .................................................................................................................. 9
1.4 Scope of the study: ............................................................................................................................ 10
1.5 Limitations of the study: .................................................................................................................... 10
1.6 Thesis Outline .................................................................................................................................... 11
CHAPTER 2: Unilever Bangladesh Limited: A Brief Profile................................................................ 12
2.1 Introduction......................................................................................................................................... 12
2.2 Site Information .................................................................................................................................. 12
2.3 Background: Unilever Bangladesh Journey towards Safe Working Environment ....................... 13
CHAPTER 3: Employee Health and Safety Functions of HRM ........................................................... 14
3.1 Introduction......................................................................................................................................... 14
3.2 Occupational Health and Safety Definition ...................................................................................... 14
3.3 Importance of Health and Safety to HR department ....................................................................... 15
CHAPTER 4: Employee Health and Safety Functions of Unilever Bangladesh Limited ...................... 17
4.1 Introduction......................................................................................................................................... 17
4.2 Statement and Goal........................................................................................................................... 18
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4.3 Scope of Application .......................................................................................................................... 19

4.4 Dissemination of Policy ..................................................................................................................... 20
4.5 OHS Risk Assessment ...................................................................................................................... 21
4.6 Hazard ................................................................................................................................................ 23
CHAPTER 5: Safety Health and Environment (SHE) Department of Unilever .................................... 25
5.1 Introduction......................................................................................................................................... 25
5.2 Objective and targets......................................................................................................................... 25
5.3 SHE Management Program .............................................................................................................. 28
5.4 OH&S Organization ........................................................................................................................... 30
5.5 Communication .................................................................................................................................. 41
5.6 Documentation ................................................................................................................................... 42
5.7 Waste Management .......................................................................................................................... 43
5.8 Work Permit........................................................................................................................................ 44
5.9 Planned Inspection Schedule (PIS): ................................................................................................ 45
5.10 Emergency Preparedness and Response ..................................................................................... 47
5.11 Accident Incident Definitions .......................................................................................................... 48
CHAPTER 6: Data Presentation and Discussion ................................................................................. 52
6.1 Introduction......................................................................................................................................... 52
6.2 Presentation of data .......................................................................................................................... 52
CHAPTER 7: Major Findings, Problems and Recommendations ........................................................ 68
7.1 Introduction......................................................................................................................................... 68
7.2 Safety, Health and Environment – Findings .................................................................................... 68
7.3 Safety, Health and Environment – Problems .................................................................................. 69
7.4 Safety, Health and Environment – Recommendations................................................................... 69
7.5 Conclusion .......................................................................................................................................... 70
Reference.......................................................................................................................................... 71
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CHAPTER 1: Introduction
1.1 Introduction:
Unilever’s standards with respect to the management of Occupational Health and Safety are detailed
in the Unilever Occupational Health and Safety Framework Standards and related Specific SHE
Standards. The main purpose of the Unilever Occupational Health and Safety Framework Standards
is to mandate the creation of an effective OH&S management system, within each Unilever
organization, which is designed to deliver Unilever’s occupational health & safety policy objectives
including continual improvement and full compliance with all applicable internal (Unilever) and
external (legislative) OH&S standards.
1.2 Objectives of the Study:

Main objective:
The main objective of this study is to have a critical evaluation about overall employee Safety, Health
and Environment functions of Unilever Bangladesh Limited.
Specific objectives:
Specific objectives are as follows:
a) To know about Unilever Bangladesh Limited;

b) To know about employee safety, health and environment functions as human resource
management functions in general;
c) To know about occupational health and safety functions of Unilever Bangladesh Limited;
d) To know about employee safety, health and environment authorities of UBL; and
e) To identify the problems of employee safety and health issues of UBL and to recommend some
suggestions to improve the level of Safety Health and Environment management at UBL .
1.3 Methodology of the Study:

A descriptive research design with survey method is applied in the study. The study is based on
empirical or practical as well as theoretical analysis.
A. Selection of the topic:

The study was assigned by researcher’s supervisor. Before assigning the topic he discussed with
researcher’s so that a well-organized thesis can be prepared.
B. Collection of Data:
Information requirements of this thesis have been collected both from primary and secondary
sources.
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Primary Data Collection:
To collect the primary data, the following steps have been followed to understand the thesis
objectives:
 Face to face conversation with each employee informally for collecting information regarding
job satisfaction. and
 A closed-ended interview-schedule was designed to collect primary data.
Secondary Data Collection:
To collect secondary data, researcher has to depend on various sources. Thus, secondary data that
used in the thesis was taken from:
 Related textbooks.
 Research studies
 Articles and websites
 Unilever’s website
 Employees service rule and code of conduct book of UBL
C. Analysis:
After collecting all necessary data, data have been analyzed and tabulated descriptively. And,
this tabulated information used to measure perceived satisfaction and dissatisfaction level of the
employees. To measure the satisfaction level a 5 point scale has been used which is denoted by
1=SD, 2=D, 3=N, 4=A, and 5=SA. Some statistical tools and Graphical presentation have been
made in this thesis for analyzing the collected data and for classify those to interpret them clearly.
1.4 Scope of the study:

This research deals with Occupational health and safety issues of “Unilever Bangladesh Limited ”.
Researcher has been assigned with the topic on “SHE management practice” – which is more
preferable for all organization. The scope of this study is limited to the overall description of the
company, its services to the workers and its position in the market and gives more benefits to the
workers in the organization. Since this study mainly encompasses the occupational health and
safety management in UBL. Researcher worked in most of the important departments of Unilever
Bangladesh Limited. Most of the departments are related with HR. Maximum time, researcher
have communicated with the HR Manager, and SHE manager in the department. And,
researcher has often discussed the issue with doctor, worker, ISS member in Unilever
Bangladesh Limited.
1.5 Limitations of the study:

While preparing this thesis several difficulties researcher has faced, this might hampered the quality
of this research. But researcher tried his level best to collect maximum information from “UBL” this
thesis is not free from short faults, because researcher did not get more time to get more information
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while researcher was preparing this paper, have faced some problems. The obstacles those were
faced while preparing this paper are as follows-
 Large-scale research was not possible within limited time.
 Relevant data and document collection were difficult due to the organization
confidentiality.
 The employees were avoiding disclosing their confidential data. And
 Researchers own lack of experience in doing this type of in-depth research
1.6 Thesis Outline

The thesis contains total 6 chapters
1st chapter is introduction which show us the methodology of preparing this thesis
2nd chapter contains a brief profile of Unilever Bangladesh Limited
3rd chapter contains employee health and safety functions of HRM
4th chapter discusses about employee health and safety functions of Unilever Bangladesh Limited
5th chapter discusses about Functions of Safety Health and Environment (SHE) Department of
Unilever
6th chapter contains Data presentations and discussions
7th chapter is all about major findings, problems and recommendations.

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CHAPTER 2: Unilever Bangladesh Limited: A Brief

Profile
2.1 Introduction
Unilever is a British-Dutch multinational consumer goods company co-headquartered in Rotterdam,
Netherlands, and London, United Kingdom. Its products include food, beverages, cleaning agents
and personal care products. It is the world's third-largest consumer goods company measured by
2012 revenue, after Procter & Gamble and Nestlé.Unilever is the world's largest producer of food
spreads, such as margarine. One of the oldest multinational companies, its products are available in
around 190 countries.
2.2 Site Information

HPC Factory of Unilever Bangladesh is located in the port city Chittagong in an industrial area, east
of the city centre. The factory is situated very close to the river Karnapuli, a major river of
Bangladesh. The factory started its operation in 1964.
It has developed in phased manner from initially manufacturing small tonnage of soaps to its current
size producing the following in 2014:
Soaps (Toilet and Laundry Soap) : 51162 MT
Refined Glycerin : 1665 MT
Personal Products (Oral care, Skin Care, Hair Care) : 28,434 MT
Knorr Soup : 59 MT
The factory operates in three-shift system over seven days a week and employs 1033 persons. The
land occupied by the site is 61325 m2 of which 33110 m2 is occupied by the factory buildings, offices
and roads. A vacant plot of land (24617m2) will be used for future expansion.
Steam is generated and consumed on-site. Natural gas is used as fuel in boilers. The site also has
installed gas generator sets to produce electricity for captive use round the clock. The grid supply is
consumed as a token.Oils and liquid caustic (49% solution) are received and stored in bulk storage
tanks. Diesel oil (for DG set), natural gas (boilers) and perfumes/flavors (soaps, NSD bars and PP
products) are the key flammable/combustible materials handled on site. Other raw materials received
in drums in significant quantity and stored on-site include SLES, Sorbitol and LABSA.
A total employee strength on-site is 1033 comprising 77 management (WL-2 & above 13), 956 non-
management employees.
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2.3 Background: Unilever Bangladesh Journey towards Safe Working Environment

With this drawback in the horizon Unilever Bangladesh started its journey towards establishing safety
culture to prevent occupational injuries. Unilever believes that all of us have a life time of commitment
to ourselves, to our families, to our society. It was a very difficult journey which involved changing the
mindset of the employees as well as establishing appropriate engineering and management controls
and to inculcate safety in peoples’ heart. The approach that was followed when UBL started safety
journey can be depicted by this -
1.4
1.19
1.2
0.8
0.6 0.54
0.49
0.4
0.2
0 0
0
2010 2011 2012 2013 2014
TRFR
UBL achieved ‘Zero Accident Frequency Rate (AFR)’ in 2001, Zero TRFR in 2010 & 2013 and in the
process grabbed the Unilever Safety Gold Award in 2002.
UBL Safety journey
1998-2000 Rules, Procedures, Standards (ISRS- ULFS), Hazard

Management
2001-2003 Facilities & Hardware Up-gradation, Engineering

Control
2003-2004 Full Compliance with Standards, Road Travel Safety

Policy
2005-2006 DuPont Behavior Based Safety Roll-out, CSHEC

activation
2007-2014 World Class Safety with Sustainable Standard

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CHAPTER 3: Employee Health and Safety Functions of

HRM
3.1 Introduction
As people practitioners, HR has the unenviable task of balancing the best interests of employees with
those of the organization. While most conscientious senior managers really don’t want to see their
employees harmed at work, there are unfortunately still some who view occupational health and
safety (OHS) as a burden and just another piece of legislation that will cost the business time, money
and resources. Let’s face it: In tough economic times, and when there is already so much new
legislation impacting business, OHS is the last thing you want to hear about.
The very mention of health and safety also makes many HR professionals shudder. Given that the
directors of the organization would rather focus on other operational and more “pressing” aspects of
business, OHS often becomes just another HR issue.
3.2 Occupational Health and Safety Definition
Occupational safety and health (OHS), also commonly referred to as occupational health and safety
(OHS), occupational health or workplace health and safety (WHS), is a multidisciplinary field
concerned with the safety, health, and welfare of people at work. These terms of course also refer to
the goals of this field, so their use in the sense of this article was originally an abbreviation of
occupational safety and health program/department etc.
The goals of occupational safety and health programs include to foster a safe and healthy work
environment.OHS may also protect co-workers, family members, employers, customers, and many
others who might be affected by the workplace environment. In the United States, the term
occupational health and safety is referred to as occupational health and occupational and non-
occupational safety and includes safety for activities outside of work.
In common-law jurisdictions, employers have a common law duty to take reasonable care of the
safety of their employees. Statute law may in addition impose other general duties, introduce specific
duties, and create government bodies with powers to regulate workplace safety issues: details of this
vary from jurisdiction to jurisdiction.
All organizations have the duty to ensure that employees and any other person who may be affected
by the organization's activities remain safe at all times.
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3.3 Importance of Health and Safety to HR department
Human resources professionals play an important role in ensuring employee health and safety, as
they know the workplace, the employees and their job demands. While human resources
professionals are not expected to know the technical aspects of workplace health and safety, they
should know when and how to use existing resources to respond to employee concerns. In many
organizations, health and safety responsibilities are within the human resources department. In order
to meet these responsibilities, human resources professionals must:
• Understand the health and safety responsibilities of employers, managers, supervisors and
employees within the organization;
• Implement personnel management policies to ensure that everyone in the workplace is aware of
his/her responsibilities;
• Establish effective ways of meeting health and safety responsibilities; and
• Ensure that employees fulfill their health and safety responsibilities as outlined in the organizational
policies and programs.
What is the role of HR in OHS?
While HR professionals are not expected to understand all the technical aspects of OHS, they can
play an important role in administrating, communicating, facilitating and championing the process.
1. The Occupational Health and Safety Act, 1993, requires you, the employer, to bring about and
maintain, as far as reasonably practicable, a work environment that is safe and without risk to the
health of the workers. However, you are not solely responsible for health and safety and the act
recognizes this. The Act is based on the principle that risks in the workplace must be addressed by
communication and cooperation between the workers and the employer. The workers and the
employer must share the responsibility for health and safety in the workplace. Both parties must
proactively identify possible risks and develop control measures to make the workplace safe.
2. Health and safety compliance can be quite technical and often requires the services of health
and safety officer or an outsourced health and safety consultancy. However, HR is an important link
between management and employees.
3. While communicating the importance of occupational health and safety to management not just
from a legal, but business case perspective, HR also plays an important role in ensuring that
employee concerns are heard and raised. HR can in turn communicate the organization’s
commitment to its employees and their health and safety, further boosting employee morale and
commitment to the organization.
4. In addition to overseeing policies and procedures, and ensuring employees adhere to

these, HR’s most important role is to ensure that every member of the organization, from the top
down, understands that OHS is everyone’s responsibility.
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Health and safety in human resources management practices also include:
• Preventing work related injuries and illnesses;

• Fostering a workplace safety culture in which employees and their supervisors work
together to ensure workplace safety;
• Establishing administrative procedures that encourage employees to report unsafe
conditions and unsafe practices to their supervisors without fear of being disciplined;
• Developing appropriate hiring, training and performance appraisal practices;
• Recruiting and retaining the best employees who care about their own well being and the
well being of co-workers.
• Ensuring that the health and safety policies and procedures conform with the applicable
occupational health and safety legislation and accepted best practices in similar
organizations;
• Establishing procedures for enforcing company safety rules;
• Helping reduce costs associated with losses due to absenteeism injuries, Workers'
Compensation, disability, and health care;
• Maintaining records of injuries, illnesses and workers’ compensation;
• Coordinating first aid training and the provision of first aid to employees;
• Providing advice to employees and the employer in matters of occupational health and
safety.
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CHAPTER 4: Employee Health and Safety Functions of

Unilever Bangladesh Limited
4.1 Introduction
A statement by the organization of its intentions and principles in relation to its SHE performance
which provides a framework fraction and setting its objectives and targets is called policy.
Documented
Overall
Objectives
Consistent with
Unilever Policy
Commitment
to prevention
Include
Commitment
to continual
Authorized improvement
Commitment to
Communicated compliance
Reviewed
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Occupational Safety and Health Policy is based on and supported by the following nine Principles.
These Principles have the same status as the Company’s Code of Business Principles.
UBL Safety Principle:
 All injuries and occupational illnesses are preventable

 Good safety is good business
 All operational risk exposures can be safe guarded
 Safety evaluation of all business processes is vital
 Working safely is a condition of employment
 Training of all employees to work safely is essential
 Safety Observation is caring for people
 Employee involvement is essential
 All deficiencies must be reported and corrected promptly
You have a Lifetime of Commitments.
Please work Safely.
4.2 Statement and Goal
Statement
UNILEVER BANGLADESH LIMITED is committed to continuously improve the standard of

Occupational Health & Safety at work to prevent ALL occupational injuries and illness.
Goals
To achieve this goal, we will continuously strive to improve our Safety & Health Management
processes so as to safeguard the well being of everyone at all UBL sites by:
• Designing, operating and maintaining facilities & processes that are safe and without risk to
health & safety
• Maintaining Occupational Health and Safety Management Systems to meet Unilever & statutory
requirements
• Setting annual improvement targets and reviewing these to ensure that they are being met at all
levels
• Involving everyone at Company sites in implementation of this policy and providing appropriate
training
• Investigating all injuries & incidents and use the learning for continuous improvements
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• Rewarding employees for demonstration of exemplary safe behavior & disciplining for unsafe
acts
• Implementing Behavior Based Safety as an integral part of operations at all Unilever sites and for
business travel
• Regularly review and comply with all applicable local health and safety legislation
• Integrating Road Travel Safety as a prime area of consideration for business travel
• Implementing the Minimum Mandatory Standards at Third Party co-packers and dedicated
warehouse
• Leading Safety by the top Management Team through the Central Safety Health & Environment
Committee
Responsibilities
Management at all levels and functions are responsible and will be held accountable for the
Occupational Health & Safety in their domain. Working safely at all times is the responsibility of every
employee and contractors working for UBL and is a condition of their employment or contract.
The overall responsibility for meeting the objectives of this policy rests with the Chairman.
Scope
This policy is primarily for all our employees and contractors working for us in all our Manufacturing
Facilities, Offices, Warehouses and for employees on business travel. The same level of commitment
is also expected from our dedicated co-packers, transporters, distributors and key suppliers.
Unilever Bangladesh Ltd considers Safety of its people to be an integral part of their business
process and will not compromise on Occupational Health & Safety norms for business exigencies.
4.3 Scope of Application

This section defines the scope of application of this Policy (Where, when and to whom is this Policy
applicable).
Where does this policy apply?
 All own / leased sites – Manufacturing, Research / Innovation, Offices, Depots, Warehouses
 In-house purchased services i.e. canteen, travel desk, IT implementation etc.
While carrying out operations of making, handling, using, transporting, selling or disposing off
of our products
Who does the policy apply to?
 All employees at business anywhere

 Contractors and visitors while at our own sites
When does it apply?
 At work (our employees, contractors and visitors)

 Business related travel including stay out of headquarter
 All Company organized business events i.e. training programmes, conferences, business
related get-togethers, annual sports etc.
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Implementation Responsibility
UBL Management at all levels is responsible for Policy implementation. A responsibility matrix is with
respect to this Policy. Such SHE responsibilities shall form an integral part of overall job
responsibilities of all employees.
All Unilever and UBL Standards, Rules and Procedures on Occupational Safety and Health, including
those that may be specific to a site are integral to this Policy and its implementation. All employees
are required to ensure strict adherence.
4.4 Dissemination of Policy

The policy shall be disseminated to all stakeholders in the unit through:
 Display at various locations within the unit

 Distribution of policy statements to all employees and contractors in the form of pamphlets
and rule book
 Inclusion of the policy and principle in safety training programs.
Review
The policy shall be reviewed annually / or on demand for its appropriateness. Feedback of employees
is being taken to make the policy more relevant and meaningful.
Some General Safety Guideline

1. Follow instructions; don’t take chances. If you don’t know, ask.
2. Walk outside the white line/ use footpath for avoid accident.
3. Cross the road by watching both side through the marked yellow line(Zebra Crossing).
Always use Zebra Crossing for crossing the road. Don’t use speed breaker ( Black yellow)
for crossing.
4. Don’t run/walk infront of running vehicle
5. Unauthorized movement is not allowed.
6. Report immediately any condition or practice you think might cause injury to employees or
damage equipment.
7. If you see any unsafe condition related to electricity(open cable, broken switch, open arc)
Report immediately
8. Put everything you use in its proper place. Disorder causes injury and wastes time,
energy, and material. Keep your work area clean and orderly.
9. Use the right tools and equipment for the job and use them safely.
10. Don’t touch any kind of machines that you are not supposed to use.
11. Don’t touch any kind of oil,water,chemicals or other elements without knowing.
12. Don’t stand closely beside a running machine unnecessarily.
13. Keep out of sharp edges like metal, glasses, broken plastic etc.
14. Loose dress and clothes are not allowed in the factory.
15. Smoking is strictly prohibited in the factory except the designated smoking zone.
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16. Whenever you or the equipment you operate is involve in an accident, regardless of how
minor, report it immediately. Get the first aid promptly.
17. Use, adjust, alter, and repair equipment only when authorized.
18. Wear approved personal protective equipment as desired. Keep it in good condition.
19. Don’t fool around; avoid distracting others.
20. When lifting, bend your knees, grasp the load firmly, then raise the load keeping your back
as straight as possible. Get help for heavy loads.
21. Obey all rules, signs, and instructions.
22. If you feel sick inform your reporting manager and go to Surgery/ Medical center
General safety Responsibility of An employee
1. Know, identify and inventories all hazards of own location or area or unit.
2. Identify associated risks and finding out existing controls and measures to be taken.
3. Implementation of controls.
4. Developing rules and procedures.
5. Obeying all rules and procedures and let others to obey the rules.
6. Record and reporting of all hazards, non-compliance, unsafe acts incidents or accidents.
7. Investigate accidents or incidents and taking remedial measures to stop recurrence.
8. To know all company, government and Unilever rules and strict compliance to them.
9. Ensuring strict PPE – Personal Protective Equipment compliance.
10. Ensuring strict compliance with work
4.5 OHS Risk Assessment
Objective:
To establish and maintain documented system for:
(a) Identification of OHS risk both direct and indirect, causing actual or potential hazards,
associated with our activities, products and services.
(b) Evaluation of risks to identify the significant safety risk and consider them in setting OHS
objectives.
Responsibility:
Individual responsibilities for hazard identification and risk analysis are detailed in the table below.
Site SHE Officer will co-ordinate the risk analysis exercises and keep a central file of updated SHE
risk analysis.
Plan:
Risk assessment is done for all health, safety & environmental hazards arising from the operations /
activities in the unit. These hazards cover process, tasks, workplaces and equipment
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Methodology of Systematic Risk Assessment:
Risk Arising Due To Procedure for Risk Assessment
Process PHA and HAZOP, SIMAS
Task/ Action/Person CTI & THA
Workplace/Location THA and LHA
Equipment THA and EHA
Material SEAC/Regional Clearance
Change MOD & SIMAS
Procedure has been established to identify and evaluate the OHS risk of our
activities/products/services, which can be controlled or influenced and for recording of the same
Identified significant risks are updated annually by taking inputs from the following sources:
 THA study carried out of all tasks, jobs.

 LHA & EHA is done for all locations and equipments
 Non conformance reports during factory round
 System and Area Audit report done by managers
 General hazard identification by all
 Audit done by SHE dept
 PHA and HAZOP study for process changes
 SIMAS approval for major changes
 MOD assessment during small changes
 Recommendations from PIS
Wherever appropriate, the procedure takes into account any or all of the following factors
a) Unsafe conditions
b) Unsafe acts.
c) Unusual Occurrences.
d) Routine/Non routine jobs.
e) Significant Risk related Tasks
f) Accidents happened in past.
g) Accidents happened in other UL units
h) Non compliance of legal rules & regulations.
i) Unilever standards.
Consideration is given to environmental aspects arising or likely to arise as a consequence of-
a) Normal operating conditions.

b) Abnormal operating conditions.
23
c) Incidents, accidents & potential emergency situations; and

d) Past, current and planned activities.
4.6 Hazard
Hazard is a condition or practice with the potential of accidental loss. Another Definition is, Hazard is
anything or condition which has potential to harm.
Some General HAZARDS Inside UBL

Hazard Example /Use/Location/ limit
 Fall from height : From any work at height, any position, which is six feet elevated from
any surface is considered as work at height in Unilever operations.
However fall from height may take place from any elevated position
lower then six feet also. Example; fall from any drum (that’s why using
drum as scaffolding is fully banned).
 Fork Lift Truck : Material loading / unloading, road.
 Covered Van : Product / RM, road.
 Truck & Oil Bouser : Oil, product, RM, road.
 Electricity : Energy, services 220v AC, 440v AC
 Gas : Energy, services, Cutting ,instrument >Natural methane,

Acetylene, Hydrogen
 Steam : Energy, services 12 .5 Bar – 180 psi Max.
 Compressed Air : Utility, services 8. 5 Bar - 122.4 psi Max.
 Acid : HCl, Sulfuric Acid, stearic Acid-RM
 Corrosive Chemical : Caustic Soda, Caustic Potash ,Ferric Chloride– RM
 Over Head Danger : OH building parts, Fan, moving machine parts
 Noise More Then 85 dB : Machine running sound- compressor , Generator

SFD Blower, Pmixer.
 Moving machine/parts : Coupling, agitator blade, fan etc.
 Heat / Flame : Gas cutting flame, welding spark,
 Dust : Safe limit is 600 micro gram/ cubic meter, for

Enzyme dust 500 micro gram/cubic meters.
 Slippery Floor : SFD, SPD, PP
 Stairs :SFD, SPD, PP, Engineering, Production Store,ETP,Knorr
 Sharp edges : Sharp metal, broken glass, steel rod etc.

UBL has identified its top ten hazards according to Unilever top ten hazards.
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Top 10 Hazards at UBL
Hazard Example
Loading unloading bay, forklift operation,

1 Caught situations
caught in machines etc...
Work at height using safety Such as safety belts, life lines, ladders,
2
equipment mobile and fixed scaffolding.
3 Electrical work All HV and LV, including isolation tasks.
Arc welding, gas cutting welding, steam

4 Hot work
use and work with Hot fluids.
All work on steam line and compressed air

5 Pressurized systems
lines - includes sources e.g. boiler.
Uses of lifting tackle, forklift and crane

6 Suspended loads
operation.
7 Confined space entry Including excavation.
8 Road travel Includes vehicle movement areas.
Hazardous substance Toxics, corrosives, flammables and

9
handling enzymes etc...
High speed rotating

10 E.g. grinding machine, centrifuge.
equipment operation
11 Hot soap Runaway reaction, splash, overflow etc...

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CHAPTER 5: Safety Health and Environment (SHE)

Department of Unilever
5.1 Introduction
All applicable SHE legislation and applicable Unilever specific SHE standards are filed. Apart
from these all the managers and the safety officer have on-line access through the Intranet to
UPC and Engineering Data
5.2 Objective and targets

Annual SHE objectives and Targets are finalized and SHE management program is prepared and
approved by the team in this session and quarterly SHE management review also takes place in this
session. Time bound future implementation schedule with clear personal responsibility is fixed and
follow up of previous implementation schedule is also done in this meeting. A complete and clear
communication across the operations is done through this meeting and at the same time each circle
sets the way to cooperate other circles for successful implementation of plans.
To ensure that the
(a) OHS objectives and targets are evolved and set in conformance with the policy.
(b) OHS objectives and targets are reviewed and updated quarterly.
SHE Organogram
CSHEC – CENTRAL SAFETY , HEALTH & ENVIRONMENT COMMITTEE
Chairman & Managing Director
Policy, Principles Outsourcing &

Behavioral Health and
and Standard Safe Travel Contractor Environment
Activation Wellbeing
Safety
SCD BDD CDD CMD HRD FD
COUNTRY SHE MANAGER proposed
USHEC – UNIT SAFETY , HEALTH & ENVIRONMENT COMMITTEE
General Factory Manager
Policy, Personal
Risk Incident Behavior Based Contractor
Principles and Road Safety Change
Assessment Investigation Safety Management
Standard Management
GFM CSM EM PMPP FHRM PMS PDM
FACTORY SHE MANAGER

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SHE MANAGEMENT STRUCTURE OF UNILEVER BANGLADESH LIMITED
Circle Leader: FHRM Canteen, Gate house, Watch towers,Waste bins and shredder room, Roads & Yards, Car parking
HR CIRCLE Asst. Circle Leader: SM Medical Center,Workers' Wash Room, Smoking zones, Mosque, Vacant Places, Security, All type
Emergency Situations. All operations related to HR
Circle Leader: LM DRUM YARDS, RM STORAGE Area, PM Storge Area, Tank farm (Melt Out), DISTRIBUTION
LOGISTICS CIRCLE Asst. Circle Leader: LCM OPERATION (Ware Houses), Production Store Operation,
Circle Leader: PM (SOAPS)

SPD CIRCLE SPD, SPD Operation
Asst. Circle Leader: PPM
Circle Leader: PM (SOAPS)

SFD CIRCLE Asst. Circle Leader: SFPM SFD, SFD Operation
Circle Leader: PMPP

KGF PP CIRCLE PERSONAL PRODUCTS, TPP
Asst. Circle Leader: PMM
Mfg. Sub-committee GFM

Circle Leader: FE
PROJECT CIRCLE PROJECT SITES, Drains, BUILDING AND STRUCTURES, All project activities
Asst. Circle Leader:
SCD
Circle Leader: FE Workshop, Boiler House, Sub station, Pump house, ETP, Compressor Room, Generator Room, Co
ENGINEERING CIRCLE Asst. Circle Leader: ME tower, Engineering store, All Engineering services
Circle Leader: QAM

SHE DEPARTMENT LABORATORY Laboratory, Hazardous Chemical Storage Area, Quality Assurance Operation
Asst. Circle Leader: CC
Supply Chain Director
|
CSHEM
|
SHEO Circle Leader: FCM
OFFICE & IT Office Safety & IT Safety, Commercial operations, Bill payment
Asst. Circle Leader: Idris
FOODS Circle Leader: GFM

TEA PACKING UNIT Tea Operation, Tea testing unit
Asst. Circle Leader: Khaled
3P Circle Leader: 3PC 3P operation, ARC, SMAH, PDFT, M&A, TK

3P Sub-committee 3PC 3P
Ext SC Sub-committee SCM ESC Extended Supply Chain Circle Leader: SCM RM Warehouses, FG Warehouses, Vehicle movement
CD & Road Travel Sub-

CDD SOM CD
committee Sales Circle Leader: SOM Sales Operation, Road Safety
CO & Occupational
HRD TMM CO Circle Leader: TMM
Health sub-committee Corporate Office Corporate Office safety, Occupational Health
Asst. Circle Leader: OSM
FD R&D sub-committee FM
Reward & Discipline Circle Leader: FM Reward & discipline among Unilever operations
Activation, Events &

BDD Travel (excl. Road) Travel CDM
Activation Circle Leader: CDM Activation safety, Event saqfety, Hoardings, Advertisement board construction safety
Sub-committee
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Setting Objectives
• Relevant
• Readily understood
• Give rise to targets
Setting Objectives- Incident
Eliminate
Substitute (reduce)
Isolate
Control
Defend (PPE)
Setting SMART Target
Significant (env. Aspects and OH&S risks)
Measurable
Achievable
Responsibility (Defined)
Time Based
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Responsibility:
Corporate Safety, Health and Environment Manager is responsible for setting the annual SHE
improvement objectives and targets and assigning responsibilities for the same along with the
circle leaders. The site SHE officer shall actively assist in identifying possible unit objectives and
developing action plans.
Plan
USHEC shall be responsible for drawing the objectives and targets for the factory. Objectives and
targets for the organization shall primarily be drawn based on the OHS priority areas for the
organization.
5.3 SHE Management Program
Objective
To ensure the implementation of company’s objectives and targets, within the pre-
decided time frame, by providing adequate resources and means.
To establish an improvement plan for maintenance and record of OHS activities to
ensure an achievement of OHS objectives and targets and facilitate to review them
based on change of circumstances.
Responsibility
Country Safety, Health and Environment Manager along with the circle leaders and assistant
circle leaders prepare the management program at the beginning of the year
Plan
The overall OHS Management Program for achieving the OHS Objectives & Targets
consists of:-
1) OHS Management Plan which will include an action plan with intermediate quantified
targets to be achieved within specified time frame. The plan is reviewed once in 6
months to monitor the progress.
2) OHS Management plan shall provide system for periodic review of progress made, in
accordance with the program, to make revision, in case of change of circumstances.
Program(s) will be amended as relevant to ensure that OHS management applies to projects
related to new developments and new or modified activities/products/services
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A written management program (action plan) is prepared at the beginning of the year for
achieving its Objectives and targets. The Management program is reviewed once a quarter and
revised if circumstances change.
Review
Management program is reviewed every quarter
Structure and responsibility
Objective
To ensure that
(a) Organization structure for OHS management is defined and documented

(b) Responsibility, authority and inter-relationship of key personnel is defined and
communicated to relevant personnel.
(c) Resources essential for effective OHS management system are identified and made
available.
Site Safety Officer shall maintain a copy of the roles and responsibility matrix and get them
included in training programs as appropriate.
Plan
Individual roles and responsibilities are listed in the OHS & EC Roles and Responsibility Matrix
The General Manager is the senior most managers at the site and is overall responsible for SHE
performance and its related operations.
All the Department Heads are directly responsible for the SHE performance of their departments.
This responsibility can not be delegated to SHE Officer. They should personally and through their
reports, be involved in SHE training & audits and ensure full compliance to company SHE
policies.
USHEC is the Committee that meets periodically and discusses specific safety issues finalize
management programs, assign roles and responsibility.
All employees, including contractors, have responsibility to comply with Company / site SHE rules
and procedure and not to endanger themselves or others around them. These rules and
procedures are communicated to them as part of training / induction programs and displayed at
relevant locations.
The SHE Officer has access to centralSHE dept. and medical officer for expert advice in the areas
of OHS and EC.
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Organization, Roles & Responsibility

The overall responsibility of meeting the objectives of the Occupational Health & Safety Policies
of Unilever Bangladesh Limited rests with the Chairman & Managing Director.
Communication: The Chairman & Managing Director is the ONLY authorized person for
communication with external agencies and Unilever reporting, which includes media handling in
case of any SHE emergencies. In his absence, the responsibility rests with the Management
Committee (MC). However, the MC may nominate a spokesperson considering the situation /
extent of emergency.
5.4 OH&S Organization
SHE Structure & Resources: The Safety Organization is led by the Chairman & Managing
Director. Corporate Safety, Health and Environment Manager (CSHEM) who is the SHE Co-
coordinator of Unilever Bangladesh will serve as UBL’s OH&S resource. He is assisted by Site
Safety Officer (SSO). Functionally CSHEM reports to Supply Chain Director (SCD); however,
he has direct access to the Chairman & Managing Director on OH&S and Environmental Care
(EC) issues.
Chairman & Managing Director
Management Committee Members
CSHEM
Central Safety, Health and Environment Committee (CSHEC)
Chairman & Managing Director heads the Central SHE Committee (CSHEC). All Management
Committee (MC) members are members of the CSHEC. CSHEC consists of seven Sub
Committees. Each sub Committee is headed by a Management Committee (MC) member and
one nominated senior line manager is designated as the activity leader. Each sub-Committee has
cross functional members. CSHEM acts as the Secretary to the CSHEC. CSHEC members along
with sub-committee nominated leaders meet with the Chairman once in eight weeks interval. The
Sub-committees design solutions to problems and make recommendations to the Central SHE
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Committee for approval and company wide implementation. CSHEC monitors that implementation
is effectively done through Line Organization. Each CSHEC Sub-Committee is accountable for
driving implementation through its Line Team.
The overall responsibility of OH&S performance and implementation of Behavior Based Safety
in the Manufacturing and the Supply Chain rests with the Supply Chain Director.
Each Operating sites (Unit) has UNISHEC which reports to CSHEC. The UNISHECs are as
follows:
(i) Chittagong HPC site’s OH&S activity is governed by USHEC (UNISHEC), headed by
GFM and each Department Manager of the factory is a committee member.
These Committees prepare the OH&S management program at the beginning of the year, sets
the site target, reviews the actions, and formally conduct the periodic review of the SHE
management program.
- DSHEC formerly known as departmental Safety Circle, consists of Departmental

Manager, Shift officers, and key operators. Departmental Manager is the Circle Leader,
Senior Shift Officer/Process Manager Acts as Assistant Circle Leader, and one nominated
operator leads the employee team. This committee meets monthly and follows up
departmental SHE activities.
 Country Safety, Health and Environment Manager (CSHEM) will serve as the Company’s
principle Occupational Health & Safety resource and will be responsible for:
 Assisting Management Committee in reviewing UBL’s OH&S Policy,
 Monitoring the overall OH&S performance and reporting to the Management Committee
on a bi-annual basis.
 Rolling out all the applicable Unilever SHE standards on OH&S across the organization
through safety circles.
 Communicating Unilever SHE communication as applicable.
 Regularly reviewing applicable legislation and Unilever Standards,
 Updating, Developing and maintaining OH&S Management System,
 Assisting Management Committee in developing annual OH&S targets and action plans,
 Unilever and Regional reporting of Key OH&S Performances Indicators and incidences,
 Providing technical advice on Occupational Health & Safety to Departmental Managers,
supervisors & site personnel.
 Critically investigating and analyzing ALL OH&S related incidents as well as ensuring
prompt implementation of remedial measures.
 Acting as ‘Alternate Site Co-coordinator’ for Chittagong HPC site crisis management team.
 Contacting Unilever Central, Regional & Country SHE coordinators /professionals and
other SHE professional on functional issues.
- Training of managers and employees on OH&S risk and relevant standards and providing
advice on OH&S issues,
- Full implementation of Unilever FWS and other applicable Unilever standards as

applicable across UBL operation.
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- Carrying out internal audit to ensure compliance
- Providing technical advice on OH& S to Departmental Managers, supervisors &

employees which will be extended up to supplier, vendor, visitors and co - packers.
 Leading the implementation process of behavioral based safety across the operation
through formal follow-up of safety contact, training and other activities
 Providing technical support & expertise in developing Standard Operating Procedure
(SOP) to different SHE circles.
 General Factory Manager (GFM) will be responsible for the overall OH&S performance as
well as monitoring and ensuring compliance with all applicable local legislation and Unilever
specific standards at the Chittagong HPC & TEA manufacturing sites. He is also responsible
for communicating UBL’s Occupational Health & Safety policy and procedures to all
employees within his purview. GFM will take appropriate disciplinary actions against any non-
conformance as per Company R&D policy. GFM acts as ‘Site Co-coordinator’ for Chittagong
HPC & TEA site crisis management team. The overall responsibility of the SHE performance
and implementation of Behavior Based Safety in the Chittagong HPC & Tea Manufacturing
sites rests with GFM.
 All Production Managers will be responsible for the management of all OH&S issues and
activities in their respective areas. Specific responsibilities include:
 Establishing teams for systemically identifying the hazards, recommending and
implementing appropriate control measures and improvement plans,
 Ensuring that a documented OH&S risk assessment is carried out and updated for all
processes, services and activities conducted in their area,
 Ensuring that Standard Operating Procedures (SOPs) are developed taking expertise
support from CSHEM & SSO for key activities performed under their control that may have
a significant impact on OH&S performance.
 Cascading down the set SOPs in their respective areas and ensuring compliance to the
set SOPs
 Monitoring and ensuring compliance to the applicable local legislation and Unilever
Specific Standards in respective safety circles.
 Ensuring prompt investigation & reporting of ALL OH&S related incidents in respective
safety circles and identifying and implementing the corrective actions,
 Implementing behavioral based safety in respective circles through recording safety
contact and behavior observations with appropriate reporting.
 Shift Supervisors/Officers: Responsibilities include:

 Ensuring that specific responsibilities outlined in the Standard Operating Procedures
(SOPs) and work instructions are communicated to employees through training and
ensuring adherence through task observations, coaching, positive reinforcement,
progressive discipline and/or other means,
 Reviewing and revising the Standard Operating Procedures (SOP) and work instructions
and ensuring that the respective employees are appropriately trained,
 Identifying potential hazards, reporting near miss, non-conformances & non-compliance
with OH&S systems and safety incidents / accidents.
 Investigating OH&S incidents and non-conformances, documenting the investigations,
identifying and implementing the corrective actions,
33
 Convening regular safety meetings/talks in their respective areas,

 Responding to OH&S concerns or issues in their areas.
 Implementing behavioral based safety through safety contact with the employees.
 Employees: Responsibilities include:

 Adhering to specific procedures outlined in the SOPs and work instructions pertaining to
the respective tasks.
with OH&S systems and safety incidents / accidents.
 Requesting & attending appropriate training
 Factory Engineer will be responsible for the OH&S issues in his domain including Utilities
and Services. The specific responsibilities of the Factory Engineer and Engineering Officer
include:
 Establishing teams for systemically identifying the hazards - recommending and
 Ensuring that Standard Operating Procedures (SOPs) are developed taking expertise and
support from CSHEM & SSO for key activities performed under his control that may have
 Cascading down the set SOPs in their respective areas and ensuring compliance to the
set SOPs
Specific Standards in respective circles.
 Monitoring the performance of the UBL equipment at the Chittagong HPC & TEA sites and
taking the necessary preventive measures to eliminate/minimize the risk from the Boiler,
Stand-by Power Generators, Air Compressors, Power Distribution Systems, Process and
Drinking Water Systems and the Processing & Packing Equipment.
 Managing Engineering 3P contractors and their training on OH&S issues,
 Identification of all critical plant machinery and storage tanks/ facilities, carrying out
planned inspection, taking appropriate proactive/corrective measures to minimize OH&S
related risk exposure.
 Implementing Unilever Refrigeration, Boiler & Electrical (RBE) requirement.
 Implementing CPE (Critical Pressure Equipment) requirements and periodic checks.
with OH&S systems and safety incidents / accidents in his area of control.
safety circles and identifying and implementing the corrective actions,
 Implementing behavioral based safety in respective circles through recorded safety
 Acting as ‘Alternate Site Co-coordinator’ for Chittagong HPC site crisis management team.
 Factory Human Resource Manager will be responsible for the overall OH&S performance of
the HR Circle at HPC factory. His specific responsibilities include:
34

processes, services and activities conducted in his area,
support from CSHEM & SSO for key activities performed under his control that may have
 Cascading down the set SOPs in his respective areas and ensuring compliance to the set
SOPs
Specific Standards.
 Overall security of the Chittagong HPC & TEA Sites.
 Implementing Unilever Travel Safety Standard and UBL Road Safety Policy in the
Chittagong HPC & TEA factory operations.
 Ensuring preparedness against fire at all times and conducting drills for major fire on-site,
 Ensuring prompt preliminary investigation & reporting of ALL OH&S related incidents
under area of control and adopting corrective measures.
 Communicating with external emergency service providers as applicable e.g. Fire brigade,
Ambulance services, Police, etc in case of an emergency,
 Implementing behavioral based safety in respective circles through recorded safety
 Security Manager will be responsible for the following for Chittagong HPC site:
support from CSHEM for key activities performed under his control that may have a
significant impact on OH&S performance.
SOPs.
 Ensuring preparedness against fire at all times and conducting drills for major fire in the
factory,
 Ensuring defensive driving and compliance to road safety protocol at HPC site
 Training of security guards (including 3Ps) on OH&S matters along with Manager SHE
 Controlling 3P training program.
 Chief Medical Officer (CMO) will be responsible for employees Occupational Health. The
specific responsibilities of the CMO include:
 Following SEAC and COHCOM guideline to ensure compliance with Unilever Standards,
 Monitoring and reporting the Occupational Health KPIs and developing & implementing
specific action plans to eliminate/minimize the Occupational Health risks jointly with
CSHEM.
 Construction/Project Manager will be responsible for managing 3P contractors working for

the engineering projects, which includes:
 OH&S training of 3P contractors engaged for project works,

35
 Ensuring that possible OH&S issues are adequately addressed while raising Capital
Proposals (jointly with the CSHEM & respective users),
support from CSHEM/SSO for key activities performed under his control that may have a
SOPs
with OH&S systems and safety incidents / accidents in project operations.
 Implementation of remedial measures recommended for resolving any OH&S issue,
 Proposing appropriate disciplinary actions against the 3 rd Party Contractor’s in case of
non-compliance.
 National Buying Manager (NBM) will be responsible for the management of all OH&S issues
and activities and risks management in Factory Buying and other RM, PM sourcing
operations. Specific responsibilities include:
SOPs
Specific Standards.
 Ensuring prompt preliminary investigation & reporting of ALL OH&S related incidents
under area of control and identifying and implementing the corrective actions.
 Implementing behavioral based safety through safety contact with the employees.
 Taking appropriate disciplinary actions against the 3 rd Party Contractor’s in case of non-
compliance as per SHE R&D policy.
 Logistics Manager (LM) will be responsible for OH&S issues associated with Sourcing, In-
bound and Out-bound logistics, which includes bulk RM, PM & FG transportation, handling,
storage and delivery. His responsibilities include:
services and activities conducted in his area,
 Ensuring that Standard Operating Procedures (SOPs) are developed for key activities
performed in Extended Supply Chain function that may have a significant impact on OH&S
performance and ensuring compliance to the SOPs.
 Regularly reviewing and updating of TREM cards ensuring effective communication to all
transporters and handlers, and strict implementation of the same for all hazardous material
handling.
36
 Rationalization of storage of hazardous chemical to reduce risk exposure arising from

accidental release/spillage chemicals will be his joint responsibility with Planning Manager.
Specific Standards in entire Extended Supply Chain function.
 Minimization of the risk / exposure arising from accidental release/spillage of chemicals.
safety circles within his domain and identifying and implementing the corrective actions,
 Implementing SHE 38 in all RM and FG warehouses.
 Implementing Unilever Travel Safety Standard and UBL Road Safety Policy across the
extended Supply Chain operations.
 Implementing behavioral based safety in Extended Supply Chain through recorded safety
contact and behavioral observations with appropriate reporting.
 Office Services Manager (OSM) will be responsible for OH&S performance of the Corporate
Office. His specific responsibilities include:
 Establishing teams for systemically identifying the hazards - recommending and
processes, services and activities conducted in his area,
SOPs,
Specific Standards.
 Ensuring overall security of the Corporate Office and ensuring preparedness against fire at
all times,
 Conducting drills for major fire at corporate office.
safety circles and identifying and implementing the corrective actions
 Implementing behavioral based safety in Corporate Office through recorded safety contact
and behavioral observations with appropriate reporting
 Implementing Unilever Travel Safety Standard and UBL Road Safety Policy in the
Corporate Office.
 Communicating with external emergency service providers as applicable e.g. Fire brigade,
Ambulance services, Police, etc in case of an emergency,
 Training of security guards (including 3Ps) on OH&S matters along with SHE Manager.
 Company Development Manager will ensure that new products and materials do not create
an OH&S issue. His responsibilities include:
 Ensuring SIMAS approval and other OH&S related Clearances for all products and Raw
and Packaging Materials.
 Ensuring sourcing, communication & record keeping of Material Safety Data Sheet
(MSDS) for all new raw materials including materials intended for conducting development
trials plus intermediate products e.g. Glycerin, Soap Noodles, etc jointly with Quality
Assurance.
37
innovation projects during launches and re-launches.
 Conducting risk assessment using tools like PHA & HAZOP and conducting pre-
production audits to identify the OH&S impact of any new product or change in process.
 Addressing the identified risks prior to commercial production jointly with the production
managers.
Maintaining records of OH&S incidents & prompt closure of all incidents / identified hazards is the
responsibility of all departmental managers in their respective areas. The monthly report on OH&S
incidents from their respective areas are forwarded to CSHEM for compilation and reporting. All
other Managers will be responsible for OH&S matters as envisaged in OH&S Policies. In addition
to the responsibilities listed above, all departmental managers will be specifically responsible for
the implementation of OH&S objectives in their respective areas by integrating all
employees/contractors working in their control. Carrying out planned inspection and corrective
actions to prevent accidents/incidences, reporting and investigating such incidences, monitoring/
reviewing of progresses on OH&S objectives and performance reporting in their respective areas,
will also be the departmental managers’ responsibility.
TRAINING, AWARENESS AND COMPETENCE
Objective
To establish and maintain documented procedure to ensure that
(a) Employees at all levels and also contractors are made aware of the requirements.
(b) Skill enhancement requirements of persons performing specialized OHS

management functions are identified and suitably addressed.
(c) skill requirements of the various jobs are known and to match it vis a vis the person
doing the job so as to assess the gap and plan the training requirements related to
the individual doing the specific job
Responsibility
General Manager shall provide / approve necessary resources for SHE training and ensure
appropriate training for all employees. Department Heads shall ensure that in their department, all
employees receive appropriate training and attend training programs as per training calendar.
Factory Engineer shall be responsible to ensure that all maintenance (own and contract) are
provided necessary training before they start work including training for Permit to Work.
38
The FHR Manager and Country SHE Manager, along with SHE Manager, shall be responsible for:
- Training need assessment

- Developing training modules
- Developing and organizing appropriate training programs
- Maintaining training records
-
Plan
Five types of training are imparted: a) Induction b)General awareness c)Specific training d) Refresher
training e) Train the trainer. Training could be either in-house conducted by the corporate training/unit
or external faculty.
Training Needs Analysis
Training programs must make clear the importance of effective occupational health and safety/
environmental management to Unilever as a global company.Analysis includes:
 Definition of skills required

 Identify individual training needs
 Identify people requiring training
 Appropriate trainers
 Deliver training
 Validate training effectiveness

Managers/Officers
Training needs are identified based on their job responsibilities. In addition, Central Safety
Department conducts specialized safety programs. Managers/Officers are nominated for these
programs based on the need identified.
Workers/Staff
HR Managerwith Departmental Managers assess and prepare Training Need assessment Matrix at
the beginning of each year. Every Employee has separate TNA and a tentative list of training
programmes are organized in whole through the year based on the training needs.A Training
Calendar is prepared and is circulated. Departmental heads then nominate the workers/staff to
attend the training program.
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Contractor workers
At the time of induction, all contract workers undergo induction training and every day before
commencement of work, a brief session on hazards, risks associated with the jobs, access control,
work permit system and safety precautions to be followed are given.
Induction: New recruits
All the new recruits receive training based on the SHE Induction Plan. The Induction Plan includes
-
 Policy and Standard of the company

 Site rules/procedures by Factory Manager/Departmental head
 Site layout
 Manufacturing Process
 Tasks performed by employees
 Hazards associated with the task as identified through systematic risk assessment procedures
 Control measures which are in place
 Emergency Preparedness of the company
Specific Training: Employees & Contract workers
Specific training programs are also organized based on:
 Risk assessment where training is identified as an additional control measure to

eliminate/control the significant risk within an acceptable level.
 Changes in equipment/process/technology which would require a re-training on safety
aspects associated with the job
Emergency Preparedness Training
Emergency training is given to all employees on how to deal with on-site emergencies every year.
System of training:
- Training manuals, MSDS, handbooks are used to facilitate training.

- Training is provided by in-house classroom sessions, on the job training sessions and outside
training programs.
- Check lists are used to ensure that employees complete their training as per plan.
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Competence of Employees
The competence required for doing the routine specific jobs is assessed through skill mapping
exercise and accordingly the training requirement of the person or group of person is decided
OHS Management System Awareness for Relevant Contractors
The contractors working on behalf of UBL are called at least once in every year, by the site safety
officer and made aware of the significant risks related to their services and associated with the
activities/products. They are also made aware of the OHS Policy and Objectives, Targets. Before
recruiting any contract person undergoes the induction training program for awareness of
company policy and all relevant SHE issues.
A pre employment medical checkup is mandatory before consideration for employment.

Contractors and supervisors are evaluated as per UBL guidelines.
Training is one mandatory Element of Unilever Safety Frame Work Standard. Training plans have
been made in the beginning of each year and that plan is followed round the year. There are
several types of training in UBL.
 Central SHE Training

 Internal SHE Training
 Safety Induction
 Departmental Weekly Safety Talk
 Regional Incident Communication
 Emergency Drill
 3P Safety Training
 Yearly refresher courses
Central SHE Training: Central SHE Training is basically skill based training. The schedule of
Central SHE Training is prepared at the beginning of the year. The participants for these training
chosen are new and old employees, managers, contractors. The competent person is also added
in the participants list. The records of the trainings are kept centrally in the training centre also in
SHE department central archive.
Internal SHE Training: Internal SHE training is done in the departments. A training schedule is
circulated to the Departments from SHE department with topics at the beginning of the year.
41
The topic Includes-
1. Planned Inspection Schedule & Hazard Identification.

2. Work Permit, Use of PPE & Other Safety Equipment.
3. Working At Height.
4. THA, SOP and job safety.
5. Excavation, Gas Cutting, and Welding Safety.
6. Tools Management, Managing Engineering Modification.
7. Electrical Hazards, Safety at Electrical Work & Electrical Isolation.
8. Consumer Safety & Departmental Hygiene.
9. Safe Vehicle & Forklift Movement, Material Loading/Unloading
10. Hazardous Chemical Handling.
11. Vessel / Confined Space Entry.
12. Steam Generation & Distribution Safety.
13. Role of Contractor Supervisor, use of PPE, WIP and PTW.
14. Environmental Hazards & Risk Identification, EMS.
15. Fire Evacuation & First Aid.
16. Emergency handling & flood protection.
Safety Induction: Each new employee, manager, apprentice moreover all new recruits are
provided one week of safety training in the factory. Without Safety clearance, no new recruit can
be appointed to his departmental job. The records are kept centrally.
Weekly Safety Talk: Safety talk is held in every week in every department. The plan for weekly
safety talk is also done at the beginning of the year. The minutes of the weekly safety talk is
circulated.
Regional Incident Communication: All the regional incidents, which are communicated from
regional body, are communicated via special session, departmental internal training, and safety
talk. Poster Communications are also done.
5.5 Communication
Objective
To establish and maintain documented system to report and communicate on our

OHS activities in order to:
(a) Demonstrate our commitment to the OHS management.

(b) Deal with concerns and questions about the significant risk of our
activities/products/services.
(c) Raise awareness of OHS policy, objectives, targets and programs.
(d) Inform internal or external interested parties about our OHS and practices.
42
Responsibility
Site Head is responsible for communicating SHE policies and annual SHE targets to employees.
He shall also reviews external communication for appropriate response.
All Department Heads have responsibility to communicate Departmental objectives and other
relevant SHE issues (rules and procedures, non-compliance if any etc.) to the employees in their
Department.
SHE Coordinator is responsible for communicating with officers of regulatory authorities. A record
of all such communication shall be maintained.
Site Safety Officer shall also communicate to company Health Services regarding occupational
health concerns if any.
MSHEC shall play a major role in fostering involvement in safety activities and communicating
safety needs among employees.
Plan
Site Head is overall responsible for maintaining interface with external and internal
interested parties on OHS matters. Procedure has been established for
(a) Communication to the External Authorities

(b) Communication with the parent organization
(c) Internal communication
(d) Communication to the external interested parties
(e) Communication as an emergency response
(f) Communication to the external authorities
5.6 Documentation
Objective
To ensure that:
(a) Documents are identified with the function or activity.
(b) The core elements of OHS and their interactions are documented and
(c) To outline the structure of this documentation as a guideline to the user.
Responsibility
Site safety officer is responsible for establishing and maintaining the documentation system.
43
Plan
A brief outline of the manuals for the documented OHS Management System formulated to meet
the requirements of FWS are as follows :
Storage Data:
 All the documents/records shall be retained for the period prescribed as per the
requirement of law or the importance of the document/record, as mentioned
specifically in the first and second level documents itself. But, all the ducuments shall
be maintained atleast for two years i.e. upto two annual management reviews.After the
reviews same shall be archived or disposed off.
 All the legal items shall be preserved for the period stipulated by the laws.
 Safety data shall be retained for the period of five years.
5.7 Waste Management

Local Municipal Rules shall be adhered to in disposal of office waste, without causing any
nuisance in the neighborhood.
Some key controls currently adopted at site are:
Sr. No. Activity Procedure Reference Responsibility
1. Contract work Contract Company Concerned

Management standard manager / PO /
- Routine Standards / Permit SHEO
- AMC
to Work
2. Capital proposal Safety checklist Project manual GFM
3. New equipment Pre-commissioning - SHEO

audit / start up
checklist
4. High risk jobs SOPs / Permit to Internal Concerned Mgr /

like work at Work SHEO
height, welding,
electrical repairs
5. Maintenance Permit To Work SHE 25 Concerned Mgr.

activity
6. Visitor and Gate entry Internal Security Manager

contractors procedure
44
7. Road travel Road Travel Standard ALL

standards /
Defensive driving
training
8. Truck Vehicle guidelines Standard LM/SM

movement
9. Purchase of Purchase control Procedure for NSM

equipment specification,
authorization and
inspection
5.8 Work Permit

WHAT IS WORK PERMIT
Work permit forms an essential part of safe systems of work for various types of high-risk tasks. It
is the document which provides the record of a systematic approach to ensure safety in such
tasks. A work permit gives formal authority to carry out a planned procedure . Permits to work
specify the work to be done , authorize it, document the hazards and risks associated with the
task, and the precautions to be taken. They form systems which, when operated correctly allow
work to start only after safe procedures have been defined and put in place.
BACKGROUND:
 Specify the work to be done and who is authorized to do it

 Assess the hazards, define safe procedures and specify the precautions to be taken
 Allow the work to start only after safe working procedures have been implemented
 Provide a clear record that all reasonably foreseeable hazards have been considered and
the necessary precautions taken
 Provide a record that the work has been completed, and the plant or equipment handed back
for its normal use
Total Hazardous Tasks Which Need PTW
SL SAFETY CIRCLE NUMBER OF TASKS
1. ENGINEERING MECH + SERVICES. 60+38
2. PROJECTS 32
3. PRODUCTION STORE 49
4. PANROOM 26
45
5. SFD 37
6. PP 43
7. DISTRIBUTION W/H 21
8. HR 23
9. TEA 10
10. Corporate Office 31
11. GRAND TOTAL 370
OBJECTIVES:
 To ensure the proper authorization of work that has been designated as requiring the raising
of a permit. This may be work of certain types or, within certain designated areas, work of any
type other than normal operations.
 To make clear to people carrying out the work the exact identity , nature , and extent of the
task, the hazards involved , any limitations on the extent of the work, and the time during
which the task may be carried out
 To specify the precautions to be taken, including the safe isolation from hazards such as
hazardous substances and power sources: to ensure that the precautions have been
implemented.
 To ensure that the person in direct charge of a plant or installation, and those operating the
plant or equipment, are fully aware of the work being done there.
 To provide both system of continuous control and also a formal record demonstrating that the
nature of the work and the precautions needed have been assessed by an appropriate person
or people.
 To provide a procedure for occasions when work has to be suspended (i.e. interrupted for a
period before it is completed).
 To provide for the cross- referencing of permits for work activities that may interact or affect
each other.
 To provide a formal hand over procedure fort use when a permit is issued for a period longer
than one shift or one work period.
 To provide a FORMAL hand back procedure to ensure that the part of the plant affected by
the task is in a safe condition and ready for reinstatement and reuse, and that the precautions
have been removed.
5.9 Planned Inspection Schedule (PIS):

 Prepare
 Inspect
 Develop remedial actions
 Take follow up actions
46
Inspect
 Refer to the map and check list

 Accent the positive
 Look for off the floor and out of the way items
 Take immediate temporary actions
 Describe and locate each item clearly
Classify the hazards:
o Class A - A condition or practice likely to cause permanent disability or death; extensive

loss of structure, material or equipment.
 Class B - Serious injury. Loss that is disruptive
 Class C - Non disabling injury, non disruptive loss
Action time:
Class A - Immediately, Class B - 7 days, Class C - 28 days
Planned Inspection System
 Define area of responsibility

 Every part of the facility & every equipment should be someone’s responsibility
 A planned route will help allocate inspection time better.
 Determine what to look at
 Know what to look AT is not enough. Know what to look FOR.
 Use checklists. Guard against relying only on checklists.
 Review previous inspection reports
 Get tools and materials needed viz: Proper clothing, PPE, checklists, clipboard & pen, flash
light, cameras etc.
Lockout Tagout (LOTO) :LOTO is basically a energy control program which controls the
unwanted energized of the energy source.UBL site establishes the LOTO program on the
premises as it is one of the major engineering control.
LOTO is required for Maintenance or servicing which includes activities such as lubrication,
cleaning, adjustments, retooling, un-jamming, repairing, servicing and inspection.
Energy Source: Any source of electrical, mechanical, hydraulic, pneumatic, chemical, thermal,
radioactive or other energy.
Isolating Device: A mechanical device that physically prevents the transmission or release of
energy. The followings are examples of an isolating device:
 circuit breaker
 a line valve
47
 shutter of a radioactive source

 isolators

UBL status:
At present all Safety Circles have their independent Planned Inspection Schedule. Under each
planned inspection schedule there are item and area wise checklists for proper inspection and
persons are enlisted with time bound responsibility .
5.10 Emergency Preparedness and Response

Objective
Having identified and evaluated the hazards arising from the organisations activities and services,
to determine the potential of serious incidents or emergency situations.Establish a comprehensive
emergency plans to prevent or atleast mitigate the likely consequences associated with each
potentially serious incidents or emergency situations.To facilitate the documentation and
subsequent periodic review of the emergency plan.
Responsibility:
Security Manager is responsible for preparing emergency action plan and implementing
the same by training employees and providing necessary hardware.
System:
An “On Site Emergency Action Plan” has been prepared for the Factory. The plan has
been detailed out in Emergency Response Plan manual.
On-Site emergencies
A separate manual is prepared for dealing all On-site emergencies.
Following facilities have been provided to handle emergencies.
- Fixed fire hydrant system consisting of one main and a jockey electrical motor driven fire
pump.
- One Separate DG Set for the operation of Jockey pump in the event of electrical shut down
- Emergency Control Center (1 No.) equipped as per the emergency plan.
- Emergency siren, smoke detectors, heat detectors at Office Building, Fire Call Points
- Communication facilities – telephones and P.A. system.
- Personnel Protective Equipment as per the emergency plan.
- Employees are trained in actions to be taken in case of emergencies by
1. Class Room and Practical Training, Emergency mock – drills.
2. Area emergency drill is carried out at east twice in a year.
- The SHE Officer shall test fire system as per the schedule.
48
Foreseeable Emergencies:
Fire > Flooding >Earthquake
>Extreme weather condition>Air craft
>Serious industrial action> Loss of service/power
>Bomb threat / Vandalism
>Serious accident/illness on site
>Toxic releases >Major chemical release to atmosphere
>Large spills to drain / nature water courses
>Kidnapping > Road traffic Accident (on or off-site)
Emergency Response Plan : An emergency response plan that ensures the safety and well-
being of employees during and after a damaging emergency.
Emergency Alarm : Is the wailing sound produced by sirens installed at gatehouse and at
different important locations of the site.
Emergency Control Center : Is the point from which the Emergency controller / Incident
controller directs the movement of personnel and equipment during an emergency.
Emergency Assembly Point : Is where people can assembly to receive instructions from
Emergency controller / Incident controller.
5.11 Accident Incident Definitions
First Aid Case an occupational sprain/strain injury requiring just a single treatment by a medical
doctor or a registered health professional e.g. a nurse, physiotherapist etc. followed by
observation must be recorded as a First Aid Case.
Medical Treatment Cases (MTC) are occupational injuries, not resulting in lost time (LTA) or
restricted work (RWC), but where medical treatment by a doctor or nurse is required beyond
simple first aid treatment.
Some common examples of Medical Treatment Cases:
Abrasions - Those that occur to full skin depth and require either the removal of imbedded
foreign material or the subsequent treatment of an infection.
Bruises - Those that require the draining of collected blood.

49
Burn Injuries - Thermal and chemical burns resulting in the destruction of tissue, including all
third degree burns and second degree burns.
Casts - Application of a cast or similar device with the aim of effectively immobilizing an injured
part of the body, including finger splints.
Serious cuts and lacerations - Requiring the application of butterfly closures or suture(s)
(stitches) or surgical debridement or the subsequent treatment of an infection.
Surgical Debridement -Removal of dead or damaged tissue by a medical doctor or a registered

health professional.
Eye Injuries - Removal of an imbedded foreign object or lacerations, abrasions and chemical and
energy (e.g. UV) burns which require medical treatment by a medical doctor or a registered health
professional.
Food Ingestion - Any physical injury, excluding loss of dental filling material, resulting from
ingesting food provided by the company e.g. fish bone lodged in throat, that requires treatment by
a medical doctor or a registered health professional.
Fractures/Dislocations - All bone fractures (including teeth) and dislocations are medical
treatment cases.
Inhalation of toxic or corrosive gases - Where medical treatment by a medical doctor or a

registered health professional must be provided beyond removal to fresh air and the one-time
administration of oxygen for several minutes.
Loss of consciousness - due to an injury or exposure in the work environment must always be
classified as an occupational injury Medical Treatment Case.
Reactions - A reaction to a preventive immunization or injection e.g. an antibiotic, administered

because of an occupational injury.
Splinters and Puncture Wounds - Where the removal of a foreign objects must be undertaken
by a medical doctor or a registered health professional due to the depth of embedment, size or
shape of the objects or the location of wound.
Sprains and Strains - Where multiple treatments are required (more than one) by a medical
doctor or a registered health professional e.g. a nurse, physiotherapist
Restricted Work Case
-Injury incidents which while not resulting in time off work, do result in the person having to
undertake restricted work for at least one shift immediately following the injury incident.
If an injured person cannot perform, on the shift/day following their injury, one or more of their
normal tasks then they are “restricted”.
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If an injured person is restricted in time is cannot work for the full duration of their next shift then
they are “restricted”.
The restrictions must be formally agreed in writing between the Occupational Health Staff and line
management.
Lost time injury accidents which subsequently result in a period restricted work following the
person's return to work after a period of absence must remain classified as lost time injury
accidents.
Lost Time Accident
Injury incidents which result in a person being unable to work his/her next shift must be classified
as lost time accidents.
For an injury which occurs on the day before a scheduled rest day then the words “unable to work
his/her next shift" cannot be applied. For these injury incidents, line management and the
Occupational Health Staff must agree whether or not the person would have been able to work
normally on the day following the injury incidents.
Occupational Injury
An occupational injury is an unplanned single event, which results from/leads to exposure to an
occupational health & safety hazard(s), in the course of one's employment, and which results in
personal harm.
Where a person suffers clinical symptoms e.g. back pain, after undertaking a task, but where
there is no significant risk of injury associated with the task i.e. adequate control measures are
defined and have been implemented in full, and the person has a history of such clinical
symptoms, then this event should be classified as a work related occupational illness rather than
an occupational injury.
Near Miss
Potentially injurious incident where a Hazard failed to hit its target as the hazard was stopped by
any type of control or as any sort of escape was managed by the target.
Near miss reporting and Investigation:
All Near Misses must be reported within 24 hours of its occurrence. The victim of the near miss or
a viewer of the incidence and supervisor / officer/ manager of that location must report it to SHE
department. Location authority and concerned circle leader will analyze the incidence first and
depending upon the importance of the incidence Safety Officer or Safety co-ordination will
analyze it again and will submit a detailed report. All near miss incidences will be reported
formally for organizational use in the monthly safety report which, is being circulated form the
Safety Officers Desk.
51
Near Miss is considered as the primary level notice of accidents and losses. Generally all Near
Misses are treated with high importance across the UBL operations hence analyzed in depth
following thorough investigation. Any attempt of hiding and misleading of any near miss
information is considered as loss of integrity and loss of loyalty to the organization hence serious
administrative action is generally taken against the accused person.
Reporting Near Miss is encouraged and all are requested to report Near Miss and Near Miss
information to the SHE management.
Safety Pyramid/Accident
Hierarchy
1 Fatality or Disaster
10 Lost Time Injuries
30 Medical Cases
100 First Aid Cases
300 Near Misses

10,000 Unsafe Acts
and Conditions
At every work place, in spite of every proactive measure, there is always a chance of accident. In
modern safety management systems, it is imperative to strive for the lessons learned from the
accident. For this purpose, in case an accident happens in the site the following activities are
adopted.
52
CHAPTER 6: Data Presentation and Discussion
6.1 Introduction
In this chapter I’ve tried to find out the real applications of Unilever’s health and safety functions.
To do so, I’ve made a questionnaire with some important questions and went to a survey and got
satisfactory response from employees of Unilever. This survey helped me to find out the current
situation of Safety Health and environment management.
6.2 Presentation of data
In preparing this questionnaire I’ve tried to bring all possible questions related to SHE
management system. This Questionnaire tried to find out the current Health, Safety and
environment picture of the factory. In this survey sample size was 125.
53
Question 1 - Unilever follows highest SHE policy.

90
80
70
60
50
40 Response %
30
20
10
0
Strongly Agree Agree Moderately Disagree Strongly
Agree Disagree
Question 1: Unilever follow highest SHE policy. 5 4 3 2 1

Respondent 101 18 6 0 0
Percentage 80.8 14.4 4.8 0 0
Above table indicates that 80.8% of the total respondents out of 125 strongly believe that Unilever
follow highest SHE policy, 14.4% agreed, 4.8% moderately agreed.
Hence, maximum respondent came with this topic positively, almost 100% answer was positive.
So, we can say that employees of Unilever believe that management follows highest Safety,
Health and Environment policy and they practice it.
Question 2 - Employees follows all SHE instructions.

35
30
25
20
15 Response %
10
0
Strongly Agree Moderately Disagree Strongly
Agree Agree Disagree
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Question 2: Employees follow all SHE instructions. 5 4 3 2 1

Percentage 30.4 24 2.4 25.6 17.6
Above table indicates that 30.4% of the total respondents out of 125 strongly believe that
Employees follow all SHE instructions. 24% agreed, 2.4% moderately agreed, 25.6% disagreed
and 17.6% strongly disagreed.
Hence, we got a negative response from employees of Unilever Bangladesh limited, but still there
are some positive responses too. So we can come to a conclusion that a big number of
employees don’t follow SHE instruction. Here, we found a room for development.
Question 3- Employees of Unilever know about all SHE rules.
80
70
60
50
40
Response %
30
20
10
0
Agree Disagree
Question 3: Employees of Unilever know about all SHE rules. 5 4 3 2 1

Percentage 68 16 3.2 8 4.8
Above table indicates that 68% of the total respondents out of 125 strongly believe that Unilever
follow highest SHE policy, 16% agreed, 3.2% moderately agreed, 8% disagreed and 4.8%
strongly disagreed
This is very positive sign that maximum employees think they all know about rules, but from
Question 2 we found that employees don’t follow them. So we can come to a conclusion that
employees aware about SHE functions but they have low tend to follow it.
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Question 4- Employees know rules but don’t follow.
80
70
60
50
40
Response %
30
20
10
0
Agree Disagree
Question 4: Employees know rules but don’t follow. 5 4 3 2 1

Percentage 68.8 20.8 5.6 2.4 2.4
Employees know rules but don’t follow, 20.8% agreed, 5.6% moderately agreed, 2.4% disagreed
and 2.4% strongly disagreed
This question proves that our assumption is right. Here 95.2% agreed that employees are aware
of rule and procedures but they don’t follow. This result let us think that SHE management team
is not monitoring their employees whether they are practicing the functions or not.
56
Question 5- Unilever provide instant medical facility in case of accident.

70
60
50
40
30 Response %
20
10
0
Agree Disagree
Question 5: Unilever provide instant medical facility in case of 5 4 3 2 1

accident.
Percentage 61.6 24.8 8 0 5.6
provide instant medical facility in case of accident, 24.8% agreed, 8% moderately agreed, 0%
disagreed and 5.6% strongly disagreed. Hence we can say that Unilever medical team
response quickly in case of accident or fatality.
Question 6- Unilever arrange regular mock drill.
70
60
50
40
30 Response %
20
10
0
Agree Disagree
57
Question 6: Unilever arrange regular mock drill. 5 4 3 2 1

Percentage 60 24.8 5.6 4 5.6
arrange regular mock drill, 24.8% agreed, 5.6% moderately agreed, 4% disagreed and 5.6%
strongly disagreed.
Hence, we can come to a conclusion that Regular mock drill is being arranged by SHE
management team at Unilever.
Question 7- SHE performances are regularly being monitored.

60
50
40
30
Response %
20
10
0
Agree Disagree
Question 7: SHE performances are regularly being monitored. 5 4 3 2 1

Percentage 11.2 6.4 12 48 22.4
Above table indicates that 11.2% of the total respondents out of 125 strongly believe that SHE
performance are regularly being monitored 6.4% agreed, 12% moderately agreed, 48% disagreed
The summary of the above table is – real application of the SHE functions are not being
monitored by management regularly. Employees are not getting the remainder from
management to be on the track of SHE functions.
58
Question 8- Unilever provides healthy and safe workplace.

80
70
60
50
40
Response %
30
20
10
0
Agree Disagree
Question 8: Unilever provides healthy and safe workplace. 5 4 3 2 1

Percentage 70.4 19.2 4.8 5.6 0
provides healthy and safe workplace. 19.2% agreed, 4.8% moderately agreed, 5.6% disagreed and
nobody strongly disagreed.
Hence, Employees think Unilever Bangladesh Limited provides healthy and safe
workplace.
Question 9- Employees use mobile while working.
90
80
70
60
50
40 Response %
30
20
10
0
Strongly Agree Moderately Disagree Strongly
Agree Agree Disagree
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Question 9: Employees use mobile while working. 5 4 3 2 1

Percentage 85.6 12 2.4 0 0
Employees use mobile while working. 12% agreed, 2.4% moderately agreed.
This is the major area of development; everyone said that employees use mobile while they are
in work. Using mobile at workplace can lead to big accidents. Although using mobile is prohibited
yet employees are using it in work.
Question 10- Sufficient Trainings were organized to prevent disaster.

70
60
50
40
30 Response %
20
10
0
Agree Disagree
Question 10: Sufficient Trainings were organized to prevent disaster. 5 4 3 2 1

Percentage 64 20 9.6 2.4 4
Above table indicates that 64% of the total respondents out of 125 strongly believe that Sufficient
Trainings are organized to prevent disaster. 20% agreed, 9.6% moderately agreed, 2.4% disagreed
and 4% strongly disagreed.
So, we can come to a conclusion that Sufficient Trainings were organized for employees to prevent
disaster like earthquake, flood, tsunami, explosion etc.
60
Question 11- Your workplace is suitable for disabled workers and visitors.
35
30
25
20
15 Response %
10
0
Agree Disagree
Question 11: Your workplace is suitable for disabled workers and 5 4 3 2 1

visitors.
Percentage 28.8 12 8 30.4 20.8
Above table indicates that 28.8% of the total respondents out of 125 strongly believe that their
workplace is suitable for disabled workers and visitors. 12% agreed, 8% moderately agreed, 30.4%
disagreed and 20.8% strongly disagreed.
51.2% Employees are disagreed with the term and they think Unilever doesn’t provide suitable
workplace for disable workers and visitors.
Question 12- All caution signs are placed in proper location.

90
80
70
60
50
40 Response %
30
20
10
0
Agree Disagree
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Question 12: All caution signs are placed at proper location. 5 4 3 2 1

Percentage 83.2 12 0 1.6 3.2
Above table indicates that 83.2% of the total respondents out of 125 strongly believe that all
caution signs are placed at proper location. 12% agreed, 0% moderately agreed, 1.6% disagreed
Hence, we can say that caution signs are placed at proper location or at hazardous
workplace.
Question 13- Unilever is smoke free factory.

120
100
80
60
Response %
40
20
0
Agree Disagree
Question 13: Unilever is smoke free factory. 5 4 3 2 1

Percentage 98.4 1.6 0 0 0
follow highest SHE policy. 1.6% agreed.
Unilever is undoubtedly a smoke free factory. Employees avoid smoking in the factory
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Question 14- Employees use proper safety tools at work.
35
30
25
20
15 Response %
10
5
0
Agree Disagree
Question 14: Employees use proper safety tools at work. 5 4 3 2 1

Percentage 29.6 18.4 3.2 30.4 18.4
Employees use proper safety tools at work. 18.4% agreed, 3.2% moderately agreed, 30.4%
Here we got almost 50% negative responses from employees. They think employees don’t use
proper safety tools at work for their flexibility. They avoid using proper safe guard
equipment at work which can be easily done.
Question 15- Contractual employees are less aware about SHE functions.
90
80
70
60
50
40 Response %
30
20
10
0
Agree Disagree
63
Question 15: Contractual employees are less aware about SHE 5 4 3 2 1

functions.
Percentage 78.4 12 3.2 4 2.4
Contractual employees are less aware about SHE functions. 12% agreed, 3.2% moderately agreed,
4% disagreed and 2.4% strongly disagreed.
From above table we can see that 93.6% think Contractual employees are less aware about SHE
functions of UBL. That could be the reason behind high percentage of accident rate among
contractual workers.
Question 16- There are adequate first aid box in every department.
30
25
20
15
Response %
10
0
Agree Disagree
Question 16: There are adequate first aid box in every department. 5 4 3 2 1
Percentage 27.2 21.6 3.2 28 20
follow highest SHE policy. 21.6% agreed, 3.2% moderately agreed, 28% disagreed and 20%
strongly disagreed
Hence, we can come to a conclusion that there are inadequate first aid box in every
department premises.
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Environment Survey
Question 17 – Unilever’s factory in Kalurghat is eco friendly.

50
45
40
35
30
25
20 Response %
15
10
5
0
Agree Disagree
Question 17: Unilever’s factory in Kalurghat is eco friendly. 5 4 3 2 1

Percentage 44.8 36 9.6 4 5.6
Unilever’s factory in Kalurghat is eco friendly, 36% agreed, 9.6% moderately agreed, 4%
Employees of UBL think that the factory in Kalurghat is eco friendly.
Question 18 – Unilever’s Environment policy is fruitful to reduce carbon emission.

45
40
35
30
25
20 Response %
15
10
5
0
Agree Disagree
65
Question 18: Unilever’s Environment policy is fruitful to reduce carbon 5 4 3 2 1

emission.
Percentage 40.8 25.6 24 4 5.6
Unilever’s Environment policy is fruitful to reduce carbon emission. 25.6% agreed, 24%
moderately agreed, 4% disagreed and 5.6% strongly disagreed.
The table shows us maximum employees think that current environment policy of Unilever is
fruitful to reduce emission of carbon.
Question 19- Unilever’s effort to recycle its wastage is adequate.
30
25
20
15
Response %
10
0
Agree Disagree
Question 19: Unilever’s effort to recycle its wastage is adequate. 5 4 3 2 1

Percentage 20.8 17.6 20 24 17.6
Unilever’s effort to recycle its wastage is adequate, 17.6% agreed, 20% moderately agreed, 24%
Though we got 58.4% positive response from respondent yet a big number of respondent believe
that the effort of recycling wastage is inadequate.
66
Question 20 – Noise monitoring has been done and action has been taken regarding
findings.
40
35
30
25
20
Response %
15
10
0
Agree Disagree
Question 20: Noise monitoring has been done and action has been 5 4 3 2 1
taken regarding findings.
Percentage 12 16 8 36 28
Above table indicates that 12% of the total respondents out of 125 strongly believe that Noise
monitoring has been done and action has been taken regarding findings, 16% agreed, 8%
moderately agreed, 36% disagreed and 28% strongly disagreed.
Hence, we can say that there is sound pollution in the factory and no corrective action has
been taken to reduce sound pollution.
Question 21 – Unilever factory’s air contain too much dust
40
35
30
25
20
Response %
15
10
0
Agree Disagree
67
Question 21: Unilever factory’s air contains too much dust. 5 4 3 2 1

Percentage 8 8.8 12 36 35.2
factory’s air contains too much dust, 8.8% agreed, 12% moderately agreed, 36% disagreed and
35.2% strongly disagreed.
71.2% employees believe that UBL Kalughat factory is a dust free factory and there is no air
pollution.
Question 22 – Unilever regularly arrange social awareness program on environment

pollution.
30
25
20
15
Response %
10
0
Agree Disagree
Question 22: Unilever regularly arrange social awareness program on 5 4 3 2 1

environment pollution.
Percentage 12 18.4 20 28 21.6
follow highest SHE policy. 18.4% agreed, 20% moderately agreed, 28% disagreed and 21.6%
strongly disagreed.
Above table shows us that 49.6% of respondent think Unilever don’t arrange social awareness
program on environment pollution regularly, and rest think opposite that determines Unilever’s
effort to make social awareness is not quite enough.
68
CHAPTER 7: Major Findings, Problems and

Recommendations
7.1 Introduction
In this chapter I’ll mention the findings of the study, specify the problems of UBL, related with
Occupational health and safety, recommendations to solve these problems, and conclusion of the
study.
7.2 Safety, Health and Environment – Findings
 Employees of Unilever believe that management follows highest Safety, Health

and Environment policy and they practice it.
 A large number of employees don’t follow SHE instruction.
 Employees aware about SHE functions but they have low tend to follow it.
 SHE management team is not monitoring their employees whether they are
practicing the functions or not.
 Unilever medical team response quickly in case of accident or fatality.
 Regular mock drill is being arranged by SHE management team at Unilever.
 Real application of the SHE functions are not being monitored by management
regularly.
 Employees think Unilever Bangladesh Limited provides healthy and safe
workplace.
 Employees use mobile while they are in work.
 Sufficient Trainings are organized among employees to prevent disaster like
earthquake, flood, tsunami, explosion etc.
 Unilever doesn’t provide suitable workplace for disable workers and visitors.
 Caution signs are placed at proper location or at hazardous workplace.
 Unilever is undoubtedly a smoke free factory.
 They think employees don’t use proper safety tools at work for their flexibility. They
avoid using proper safe guard equipment at work.
 Contractual employees are less aware about SHE functions of UBL.
 There are inadequate first aid box in every department premises.
 Factory in Kalurghat is eco friendly.
 Environment policy of Unilever is fruitful to reduce emission of carbon.
 The effort of recycling wastage is inadequate.
 There is sound pollution in the factory and no corrective action has been taken to
reduce it.
 UBL Kalughat factory is a dust free factory and there is no air pollution.
69
 Unilever don’t arrange social awareness program on environment pollution

regularly.
7.3 Safety, Health and Environment – Problems
 A large number of employees don’t follow SHE instruction.

 Employees aware about SHE functions but they have low tend to follow it.
 SHE management team is not monitoring their employees whether they are
practicing the functions or not.
 Real application of the SHE functions are not being monitored by management
regularly.
 Employees use mobile while they are in work.
 Unilever doesn’t provide suitable workplace for disable workers and visitors
 They think employees don’t use proper safety tools at work for their flexibility. They
avoid using proper safe guard equipment at work.
 Contractual employees are less aware about SHE functions of UBL.
 There are inadequate first aid box in every department premises.
 The effort of recycling wastage is inadequate.
 There is sound pollution in the factory and no corrective action has been taken to
reduce it.
 Unilever don’t arrange social awareness program on environment pollution
regularly.
7.4 Safety, Health and Environment – Recommendations
Unilever Bangladesh Ltd is following world class OH&S manual which is the best
solution for every company, yet I have found some gap in application. I believe
accident and near misses can be decreased to 0%. I hope my recommendation
might help UBL SHE management team to sort out those problems.
 SHE management team has to monitor the process more frequently to reduce unsafe
work practice.
 First aid boxes should be placed in every department. It should easily be found in case of
accident.
 Management should take necessary steps to educate every contractual worker on health
and safety. SHE team has to make them understand the importance of applying SHE
functions at their work. Workers who unaware about hazardous workplace and its danger
are dangerous for factory as well as other employees. Contractual workers should be
seen same as permanent workers and training should be given according to that.
 Motivating workers is must so that they become self influenced to follow the rules.
Hazards are everywhere; we can avoid them by making awareness among employees.
Everyone should have that mentality to correct him and others. Management has to
launch program to increase awareness in Unilever employees.
70
 The facility for disable workers and visitors seems insufficient. Necessary steps should be
taken to facilitate them in work or free movement. Proper staircase should be made for
them.
 SHE team must ensure workers not using mobile phone at work, and using proper
safeguard equipment where its instructed.
 Best SHE practician worker has to be rewarded so that other employees be motivated to
do such good work.
 Wastage management system should be more effective. Recycling is the best wastage
management system. Management should be looking forward to minimize wastage, how
to recycle them or dumping them by not polluting environment.
 Sound pollution has been a common problem in every factory. Unilever is also not free
from sound pollution. Necessary steps should be taken to reduce sound pollution
 We are responsible to our society, we all should work together to make this world better
place. Being a largest multinational company Unilever have some responsibility. They can
launch inter factory as well as inter-city awareness program to make people understand
about the result of environment pollution .
7.5 Conclusion
From above survey I’ve found that maximum workers are satisfied on Unilever SHE practice. The
curve of development of this section is going up day by day. They are committed to transform
themselves into a green factory by 2020. To achieve that goal they are going to the right track.
Number of accident and near misses are decreasing significantly which is the best evidence of
their continuous development work of this department. Employees want a healthy and safe
workplace, and Unilever is committed to provide them that.
71
Reference
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https://www.unilever.com/sustainable-living/the-sustainable-living-
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https://www.unilever.com.bd/about/
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1

“Employee Safety, Health and Environment Functions of Unilever

Bangladesh Limited: An Explorative Study”

Dr. Amir Mohammad Nasrullah

Date of Submission: __/__/ 2016

Subject: Submission of MBA Thesis.

Alham Uddin Chowdhury

Functions of Unilever Bangladesh Limited: An Explorative Study” submitted to Southern

Faculty member of the Department of Business Administration Southern University Bangladesh is my

other university or Institute.

(Alham Uddin Chowdhury)

of Unilever Bangladesh Limited: An Explorative Study” is prepared by Alham Uddin Chowdhury,

under Southern University Bangladesh.

purpose of MBA Degree under Southern University rules.

Dr. Amir Mohammed Nasrullah

Alham Uddin Chowdhury

Letter of Submission ........................................................................................................................... 2

4.3 Scope of Application .......................................................................................................................... 19

1.2 Objectives of the Study:

Specific objectives are as follows:

a) To know about Unilever Bangladesh Limited;

1.3 Methodology of the Study:

A. Selection of the topic:

Primary Data Collection:

Secondary Data Collection:

1.4 Scope of the study:

1.5 Limitations of the study:

1.6 Thesis Outline

2nd chapter contains a brief profile of Unilever Bangladesh Limited

3rd chapter contains employee health and safety functions of HRM

6th chapter contains Data presentations and discussions

7th chapter is all about major findings, problems and recommendations.

CHAPTER 2: Unilever Bangladesh Limited: A Brief

2.2 Site Information

Soaps (Toilet and Laundry Soap) : 51162 MT

Refined Glycerin : 1665 MT

Personal Products (Oral care, Skin Care, Hair Care) : 28,434 MT

2.3 Background: Unilever Bangladesh Journey towards Safe Working Environment

UBL Safety journey

1998-2000 Rules, Procedures, Standards (ISRS- ULFS), Hazard

2001-2003 Facilities & Hardware Up-gradation, Engineering

2003-2004 Full Compliance with Standards, Road Travel Safety

2005-2006 DuPont Behavior Based Safety Roll-out, CSHEC

2007-2014 World Class Safety with Sustainable Standard

CHAPTER 3: Employee Health and Safety Functions of

3.2 Occupational Health and Safety Definition

3.3 Importance of Health and Safety to HR department

• Establish effective ways of meeting health and safety responsibilities; and

What is the role of HR in OHS?

4. In addition to overseeing policies and procedures, and ensuring employees adhere to

Health and safety in human resources management practices also include:

• Preventing work related injuries and illnesses;

CHAPTER 4: Employee Health and Safety Functions of

UBL Safety Principle:

 All injuries and occupational illnesses are preventable

Please work Safely.

4.2 Statement and Goal

UNILEVER BANGLADESH LIMITED is committed to continuously improve the standard of

4.3 Scope of Application

Where does this policy apply?

Who does the policy apply to?

 All employees at business anywhere

 At work (our employees, contractors and visitors)

4.4 Dissemination of Policy

Date of Submission: // 2016