HR Answer

1- Although conflict is inevitable on any project, you as the project manager have three primary
methods of proactively minimizing conflict among your project team members. Which of the
following is not considered one of these primary methods of conflict minimization?
A- Solid problem solving skills
B- Ground rules
C- Solid project management practices
D- Group norms
Hint:
All of these are important in conflict management during the Manage Project Team process, but
one is reactive rather than proactive.
Correct Answer: A
Explanation:
All of these are important in conflict management during the Manage Project Team process.
Proactive methods include ground rules, group norms and solid project management practices.
Problem solving is a reactive conflict resolution technique that is employed after a conflict or
problem has already arisen.
2- You have been working in a functional organization as a project manager. Recently your
management has made a decision to create a Project Management Office (PMO) to centralize all
project-related operations. With the PMO in place, project managers can now bring together
resources from other functional areas to form a well-organized project group. According to
Maslow's "Hierarchy of Needs", what type of human need is satisfied when team members belong
to a group?
A- Esteem
B- Safety
C- Self-Actualization
D- Social or (Love and Belonging)
Hint:
In his "Hierarchy of Needs", Abraham Maslow described five needs for motivation:
* Physiological * Safety * Social or Love and Belonging
* Esteem * Self-Actualization
Correct Answer: D
Explanation:
In Abraham Maslow's Hierarchy of Needs According to Maslow's motivational theory, belonging
to a group satisfies an individual's Love and Belonging or Social needs.
3- As a project manager, you are expected to monitor the project team's progress toward project
deliverables, accomplishments that are a source of pride for team members, and interpersonal
issues. Which of the following tools & techniques is this behavior describing?
A- Observation and conversation
B- Project performance appraisals
C- Conflict management
D- Interpersonal skills
Hint:
One of these tools & techniques is used in conjunction with the other three.
Correct Answer: A
Explanation:
Observation and Conversation are used to stay in touch with the work and attitudes of the project
team members. The project management team monitors the project team's progress toward
project deliverables, accomplishments that are a source of pride for team members, and
interpersonal issues.
* Project performance appraisals: These can be formal or informal activities which center on an
individual's performance. It is during project performance appraisals is where roles and
responsibilities are clarified, constructive feedback is provided to team members, training plans
and goals are developed for each team member.
* Conflict management: is the ability to diffuse and resolve conflict which includes use of ground
rules, group norms, communication, role definition, among others.
* Interpersonal skills: these are the combination of technical, personal and conceptual skills used
to interact appropriately with team members.
4- You work in a functional organization and you are in the third month of a project, which has a
total duration of five months. Your boss is concerned about the timely completion of the project,
since this will affect his annual performance appraisal. You have not faced any major delays in
critical path activities, so he has shown his satisfaction with the progress. The team contains three
specialists, each having years of experience in their area of expertise and all three of them are
dependent on each other's input from time to time. One of these specialists was recently involved
in a major accident and the doctors put her on complete bed rest for over two months. You search
the entire organization to find a specialist in her area, and you found Sonia, who has similar
expertise. You have also learned that Sonia does not currently have too many assignments that
she says she can spare half of her time for your project, to fill the gap of your specialist. Who
should you confer with in order to have her assigned to your project?
A- The Program Manager
B- The Functional Manager
C- Sonia
D- The Project Sponsor
Hint:
Think about human resource acquisition.
Correct Answer: B
Explanation:
Remember this is a functional organization, and in this type of organization functional managers
control resources.
5- In Multi-Criteria Decision Analysis, criteria such as availability, ability and experience are
developed to rate project team members. Which of the following project process uses this as a
technique?
A- Manage Project Team
B- Identify Stakeholders
C- Acquire Project Team
D- Develop Human Resource Management Plan
Hint:
A project manager acquires the team based on this criteria.
Correct Answer: C
Explanation:
Multi-Criteria Decision Analysis is used as a tool in the Acquire Project Team process.
6- You are managing a large project with many team members. In order to improve the
competency of your team members and their knowledge and skills, which of the following
documents would you use to find appropriate people who have been assigned to the project?
A- Resource Calendars
B- Project Management Plan
C- Work Breakdown Structure
D- Project Staff Assignments
Hint:
This document is one of the inputs to the Develop Project Team process.
Correct Answer: D
Explanation:
Project staff assignments provides a list of project team members. This is used as an input to the
Develop Project Team process. Resource Calendars give the availability of each project team
member, but not the list of all resources and their assignments.
7- Which of the following can influence the Manage Project Team process?
A- Enterprise Environmental Factors
B- Project Scope Documents
C- Organizational Process Assets
D- Change Requests
Hint:
Think about which choices have to do with team performance.
Correct Answer: C
Explanation:
Organizational Process Assets are used as an input to the Manage Project Team process.
8- Team building is critical to project success. There are five stages in team development that
teams may go through. Usually these stages occur in order but it's not uncommon for a team to
get stuck in a particular stage or slip to an earlier stage. Which of the following is not a team
development stage?
A- Performing
B- Forming
C- Teaming
D- Norming
Hint:
There are five stages of team development.
Correct Answer: C
Explanation:
With the exception of teaming, all other stages are part of team development. As per Bruce
Tuckman's Theory of Team Development, a team on a project goes through each of the following
five phases, in this order:
* Forming
* Storming
* Norming
* Performing
* Adjourning
9- You are developing a team for an infrastructure project. The team is beginning to address
project work, technical decisions, and the project management approach. What team
development phase is the team currently according to the Tuckman Ladder?
A- Forming
B- Storming
C- Norming
D- Performing
Hint:
This is the second phase of team development.
Correct Answer: B
Explanation:
In the storming phase of team development, the team begins to address the project work,
technical decisions, and the project management approach.
10- Which of the following is not an output of the Manage Project Team process?
A- Enterprise Environmental Factors Updates
B- Team Performance Assessments

C- Project Management Plan Updates
D- Change Requests
Hint:
Manage Project Team is the process of tracking team member performance, providing feedback,
resolving issues, and managing changes to optimize project performance.
Correct Answer: B
Explanation:
Team Performance Assessments is not an output of the Manage Project Team process. The
Manage Project Team process has the following five outputs:
* Enterprise Environmental Factors Updates
* Organizational Process Assets Updates
* Change Requests
* Project Management Plan Updates
* Project Documents Updates
11- Which of the following is an input to the Acquire Project Team process?
A- Cost Performance Baseline
B- Resource Calendars
C- Activity Cost Estimates
D- Enterprise Environmental Factors
Hint:
Acquire Project Team is the process of confirming human resource availability and obtaining the
team necessary to complete project assignments.
Correct Answer: D
Explanation:
The Acquire Project Team process has the following three inputs:
* Human Resource Management Plan
* Organizational Process Assets
* Enterprise Environmental Factors

12- The Develop Project Team process has seven tools and techniques. Six of them are the
following:
* Interpersonal Skills
* Training
* Team-Building Activities
* Ground Rules
* Colocation
* Personnel Assessment Tools
Which of the following tools and techniques is missing?
A- Networking
B- Pre-Assignment
C- Negotiation
D- Recognition and Rewards
Hint:
Develop Project Team is the process of improving the competencies, team interaction, and the
overall team environment to enhance project performance.
Correct Answer: D
Explanation:
The Develop Project Team process has seven tools and techniques as shown below:
* Training
* Ground Rules
* Colocation
* *Recognition and Rewards
13- You are working with your project team members to improve their performance on your IT
infrastructure project. One of your project leaders suggests that you create an award like "Team
Member of the Month" to recognize the best performer each month. Which of the following is
one of the reasons why you might reject his suggestion?
A- You don't want to reward any team members because the project is already delayed
B- An award like this could hurt team cohesiveness
C- You don't have any funding for this award
D- You don't like the project leader
Hint:
A "Team Member of the Month" award may create disputes between the team members.
Correct Answer: B
Explanation:
Cultural differences should be considered when determining recognition and rewards. That
culture is not only about norms and attitudes in a particular country or organization, but also the
culture of that particular team and how they might react to an individual award. A "Team Member
of the Month" award might damage team cohesiveness. Rewarding collective behavior and
achieving group objectives tends to increase support among team members.
The other choices do not present as good reasons to reject the suggestion. Providing such an
award should not take away much in terms of project time. The reward may be intangible and not
require any funding. Liking or disliking the project leader should not affect the decision whether
to follow or reject his suggestion.
14- Which of the following is considered a motivational factor according to Herzberg's Motivation-
Hygiene Theory?
A- Salary
B- Job Security
C- Personal Relationships
D- Recognition
Hint:
According to Herzberg's Motivation-Hygiene Theory, motivational factors give positive

satisfaction arising from the intrinsic conditions of the job itself.
Correct Answer: D
Explanation:
According to Herzberg's Motivation-Hygiene Theory, Motivational Factors give positive

satisfaction arising from the intrinsic conditions of the job itself (e.g., recognition, achievement,
or personal growth), but Hygiene Factors (e.g. status, job security, salary, fringe benefits, work
conditions) do not give positive satisfaction, although dissatisfaction results from their absence.
15- Which of the following diagram is a hierarchical list of resources with each descending lower
level representing the detailed description of resources?
A- Work Breakdown Structure
B- Resource Matrix
C- Organizational Breakdown Structure
D- Resource Breakdown Structure
Hint:
This list contains different resources and their activities.
Correct Answer: D
Explanation:
A Resource Breakdown Structure is a hierarchical structure of resources with each lower level
representing the details of a resource to allow the work to be planned according to the WBS.
16- Placing many or all of the most active project team members in the same physical location to
enhance their ability to perform as a team is defined as:
A- Virtual Teaming
B- Colocation
C- Forming
D- Strategic placement
Hint:
Keeping the team members in the same physical location helps create an effective team. This
technique is used in developing the team.
Correct Answer: B
Explanation:
Colocation involves placing many or all of the most active project team members in the same
physical location to enhance their ability to perform as a team.
17- You are managing a project in a matrix organization. One of your project team members is not
behaving appropriately so you approach his functional manager to help resolve the problem.
What kind of power are you indirectly using to solve the problem?
A- Reward Power
B- Expert Power
C- Punishment Power
D- Legitimate Power
Hint:
You are escalating this issue to a functional manager because he is the superior of the misbehaving
team member.
Correct Answer: D
Explanation:
Legitimate Power is what you use when you assign work to someone who reports to you.
Legitimate, or formal power results from the influencer's position.
18- Which of the following statements about recognition and rewards in developing human
resources is not true?
A- Team members are motivated if they feel they are valued in the organization
B- Project managers should recognize the team members only at the end of the project
C- Cultural differences should be considered when determining recognition and rewards
D- Intangible rewards can be equally or more effective than tangible rewards
Hint:
Project managers should recognize team members whenever they perform well.
Correct Answer: B
Explanation:
A good strategy is to give the team all possible recognition during the life cycle of the project
rather than only at the very end of the project.
19- Which of the following is an output of the Develop Project Team process?
A- Enterprise Environmental Factors Updates
B- Human Resource Plan

C- Resource Calendars
D- Project Management Plan
Hint:
Correct Answer: A
Explanation:
The Develop Project Team process contains the following two outputs:
* Team Performance Assessments
20- The objective of team-building activities in the Develop Project Team process is best described
by which of the following statements?
A- To help individual team members work together effectively
B- To manage the team members
C- To improve the skills of the team to help them perform their assignments
D- To build consensus and overcome obstacles during the project work
Hint:
Team building helps build effective teams.
Correct Answer: A
Explanation:
The objective of team-building activities is to help individual team members work together
effectively. Team-building strategies are particularly valuable when team members operate from
remote locations without the benefit of face-to-face contact.
21- You have just been notified by one of your company's senior managers that you will be
managing the upcoming security system development project. He informs you that this is the
most critical and urgent of all the projects your company is currently undertaking. After reviewing
the initial draft of the Project Charter that was created by the project sponsor, you determine that
you will need the expertise on site of several specific staff members that currently work for your
company to ensure successful completion of this project. This is an example of which of the
following?
A- Pre-assignment
B- Negotiation
C- Acquisition
D- Virtual teams
Hint:
You have not yet assembled your project team members but you have determined that you need
specific expertise on the project.
Correct Answer: A
Explanation:
When project team members are selected in advance they are considered to be pre-assigned.
Because you have determined from the initial draft of the project charter that you will need the
expertise of several specific staff members that currently work for your company to ensure
successful completion of your project, you will need to pre-assign these staff members to your
project team.
22- Which of the following components are not part of the roles and responsibilities in a Human
Resource Management Plan?
A- Role
B- Authority
C- Competency
D- Inspection
Hint:
Roles and responsibilities are included in the project Human Resource Management Plan. The
Human Resource Plan is an output of the Plan Human Resource Management process.
Correct Answer: D
Explanation:
Inspection is not a component of roles and responsibilities. Role, responsibility, authority, and
competency are aspects of roles and responsibilities. Inspection is a tool used in Project Quality
Management.
23- You are managing a state-of-the-art technology design project. You have just negotiated and
obtained the most talented and skilled resources in your organization. What should you do next
in Human Resource Management?
A- Develop Human Resource Management Plan
B- Conduct Performance Appraisals
C- Develop Staffing Management Plan
D- Establish Ground Rules
Hint:
Consider the Develop Project Team process.
Correct Answer: D
Explanation:
The scenario says that you have completed the search for your team by successfully negotiating
and obtaining the resources you wanted. This means you are at the end of the Acquire Project
Team process and should consider the Develop Project Team process. The human resource
management plan and its component, the staffing management plan is created as part of the Plan
Human Resource Management process. Performance appraisals take place in the Manage Project
Team process. The next activity then is to Establish Ground Rules, where you are using a tool and
technique as part of the Develop Project Team process.
24- In a satellite design research project the project manager is currently managing over 100
resources spanning four different locations. At the time of the kick-off meeting, he reviewed the
organizational resource database to select experienced resources. As cost was a constraint, he
also selected some inexperienced resources who were supposed to learn the technical aspects of
the project on the job.
During one of the status meetings three months into project execution, the project manager
realized that the quality of deliverables did not match the specifications. When he asked if the on-
the-job training was provided to the new resources, the team said yes. This issue has now
increased the cost of the project as the project manager now needs to hire experts to do
additional reviews which were not planned for initially. Which of the following if performed could
have saved the project manager from this problem?
A- The project manager should have obtained written commitments from all resources about the
quality of work to be delivered
B- The project manager should have maintained a skill assessment matrix and reviewed it
regularly over the project life cycle until the risk associated to skill was mitigated
C- The project manager should have provided additional training to the new resources
D- The experts should have indicated that the new resources were not able to perform the project
tasks
Hint:
Regular assessments of project team training improves the chances of meeting project objectives.
Correct Answer: B
Explanation:
Effective team development strategies include timely training and assessment. The situation
indicates the failure on the project manager's part to assess the effectiveness of the training and
to raise risks associated with it. He should have tracked the risk closely and also updated it as and
when the skills of the team members improved.
Let us review the other options to understand why they are not the best/correct answer
* It is not common for the project manager to need to obtain written commitments from
resources about the quality of work to be delivered.
* The additional training may not be necessary if team members already had adequate skills and
knowledge in that area of training. Such training may be a waste of project resources. The project
manager first had to make an assessment of the team's ability and skills before and after some
on-the-job training to gauge its effectiveness. The project manager can then figure out based on
any gaps found in this assessment, if additional training and what kind of training is required or if
any other solution is required to mitigate the risk associated to this inadequacy of skills.
* The experts were only brought in later on to conduct the additional reviews, so these experts
were not in a position to provide an assessment beforehand. Again, if you are not familiar with
the gap, it is unclear if and how experts would play a role in solving this issue.
25- Which of the following can be aligned with an organization's accounting system to track
project costs?
A- Resource Calendar
B- Resource Breakdown Structure
C- Staff Management Plan
D- RACI chart
Hint:
An organization's accounting system is usually organized by resources.
Correct Answer: B
Explanation:
The Resource Breakdown Structure is helpful in tracking project costs and can be aligned with the
organization's accounting system.
26- Your four person project team was assigned to work on site for a client. On the first day at the
client site you are a bit dismayed to find that you are asked to work in a "war room" where there
are already two other project teams from other companies who will also be working on various
aspects of the same project. You can immediately see some issues of concern because some of
the other teams seem to be a bit too talkative, which makes it difficult for you to concentrate on
your work. What should you do?
A- For the sake of good stakeholder management, you should not say anything.
B- You should raise this as an issue and note this in the issue log.
C- You should say nothing because the use of a "war room" is an effective colocation strategy.
D- You should say nothing because this is a way of demonstrating how to be a good team player.
Hint:
Observation is an important tool and technique you have available to you as a project manager
when managing the project team. As the project manager, what are your observations telling you
in this scenario?
Correct Answer: B
Explanation:
Proper working conditions should be at the front of your mind as a project manager. Appropriate
meeting and work space is a legitimate concern, which should be raised with the client. You
cannot assume that the client knows that the "war room" environment has adversely affected
productivity, nor can you assume that the issue has already been logged. Further discussion is
likely to be required in order to achieve the goals of colocation without negatively impacting
productivity.
27- What type of need is satisfied when project team members are recognized for their
performance?
A- Self-Actualization
B- Esteem
C- Safety
D- Social
Hint:
Maslow described five needs for motivation: physiological, safety, social, esteem, and self-
actualization needs. The need in question is part of the external motivators.
Correct Answer: B
Explanation:
According to Maslow's Theory of Motivation, recognition and rewards are considered esteem
needs.
28- Which of the following diagrams illustrates the number of hours a person, department, or
entire project team will be needed for each week or month over the course of the project?
A- Resource Histogram
B- Control Chart
C- Organizational Breakdown Structure
D- RACI Chart
Hint:
This type of information is available in a bar chart. Look for a bar chart option in the answer
choices.
Correct Answer: A
Explanation:
A resource histogram is a bar chart showing the amount of time that a resource is scheduled to
work over a series of time periods. Resource availability may be depicted as a line for comparison
purposes. Contrasting bars may show actual amounts of resources used as the project progresses.
29- Which of the following is not a tool or technique of the Develop Project Team process?
A- Team-Building Activities
B- Colocation
C- Interpersonal Skills
D- Resource Leveling
Hint:
Correct Answer: D
Explanation:
The Develop Project Team process has the following seven tools and techniques:
* Training
* Ground rules
* Colocation
* Recognition and Rewards
30- If you are managing a project in a weak matrix environment, which of the following types of
power can you use to motivate your project team members?
A- Expert Power
B- Legitimate Power
C- Reward Power
D- Punishment Power
Hint:
If you are managing a project in a weak matrix environment, you have limited power as the project
manager.
Correct Answer: A
Explanation:
If you are managing a project in a weak matrix environment, you have limited power as the project
manager by the very nature of this type of environment. You will have little to no Legitimate
Power, Reward Power or Punishment Power in this type of environment. In this scenario,
Therefore, the only type of power that the project manager may possess is Expert Power in terms
of experience running projects. This is the only type of power that is not linked to a specific type
of organization.
31- The Acquire Project Team process has three outputs. Two of them are Project Staff
Assignments and Resource Calendars. Which of the following is the missing one?
A- Project Management Plan Updates
C- Change Requests
D- Human Resource Management Plan
Hint:
team.
Correct Answer: A
Explanation:
The Acquire Project Team process contains 3 outputs, which are Project Staff Assignments,
Resource Calendars and Project Management Plan Updates.
32- The Manage Project Team process has six inputs, including:
* Project Staff Assignments
* Work Performance Reports
* Issue Log
Which of the following inputs is missing from the list?
A- Team Performance Assessments
B- Stakeholder Management Strategy
C- Cost Management Plan
D- Change Log
Hint:
Correct Answer: A
Explanation:
The Manage Project Team process has six inputs, including:
* Issue Log
33- A project manager should try to acquire multiple skills to inspire the project team. What is the
main purpose of acquiring skills for a project manager?
A- To obtain recognition from higher management
B- To build reputation among the team members
C- To achieve high team performance and to meet the project's objectives
D- To get rewards
Hint:
Improving the team performance and meeting the objectives of a project are very important for
a project manager.
Correct Answer: C
Explanation:
A project manager should acquire the necessary skills to identify, build, maintain, motivate, lead,
and inspire project teams to achieve high team performance and to meet the project's objectives.
34- Roles and responsibilities are assigned to project team members in order to complete the
project. In what process are these roles and responsibilities created?
B- Acquire Project Team
C- Develop Project Team
D- Plan Human Resource Management
Hint:
Read this question carefully. The question is talking about when these roles and responsibilities
are created.
Correct Answer: D
Explanation:
This was a tricky question. Project roles and responsibilities are 'created' as part of the Plan
Human Resource Management process and are outlined in the Project Management Plan. These
roles and responsibilities are then 'assigned' to specific team members as part of the Acquire
Project Team process, and are outlined in the Staffing Management Plan.
35- Which of the following are potential sources of conflicts?

A- Team Ground Rules
B- Solid Project Management Practices
C- Group Norms
D- Scarce Resources
Hint:
Conflicts arise due to the difference in opinion between two or more team members or lack of
resources.
Correct Answer: D
Explanation:
Conflict is inevitable in a project environment. Sources of conflict include scarce resources,

scheduling priorities, and personal work styles.
36- You are using a Responsibility Assignment Matrix (RAM) to illustrate the connections between
work packages or activities and project team members in your project. A RACI Chart is an example
of a RAM. Which of the following best describes a RACI Chart?
A- Responsible, Accountable, Consult, and Inform
B- Responsible, Accountable, Constructive, and Imaginative
C- Responsible, Active, Constructive, and Inform
D- Responsible, Accountable, Consult, and Imaginative
Hint:
A RACI Chart shows the work to be performed in the left column as activities. The assigned
resources can be shown as individuals or groups.
Correct Answer: A
Explanation:
RACI (Responsible, Accountable, Consult, and Inform) Chart is a matrix-based chart. It shows
activities on one side and people on the other side of a matrix.
37- You are a PMP working on closing your project, which involves over 70 resources. Out of the
70 resources, 21 were taken from different departments and the rest were outside contractors.
Because the project took over a year to complete, the project team member individual
performance appraisals will be created and conducted by you, instead of the functional managers
of the employees. Company policy states that employee performance information must be kept
confidential and can only be shared among the person performing the appraisal, the person for
whom the appraisal is being performed, and their immediate functional manager.
An employee working as a senior project coordinator on your project, who is also a PMI member,
has requested that the contents of individual performance appraisals of all team members be
shared with all project team employees as per the transparency clause of the PMI Code of Ethics
and Professional Conduct. What is your best course of action in this situation?
A- Share full contents of the appraisals with all project team members since the PMI Code of Ethics
and Professional Conduct demands transparency
B- Do not share the full contents of the appraisals with all project team members
C- Share the full contents of the appraisals only with the project team members who are PMI
members since only they are subject to the PMI Code of Ethics and Professional Conduct
D- Ask the functional managers to create and conduct the appraisals, and provide them your
feedback so it can be incorporated in the appraisals
Hint:
You must follow the rules of the organization.
Correct Answer: B
Explanation:
Even though a fellow employee on the project has asked to see all project member employee
appraisals, the organization has a policy to keep the appraisals confidential. Since this is an
organizational rule, the PMI Code of Ethics and Professional Conduct section related to
transparency does not apply in this scenario.
38- The Acquire Project Team process has 3 inputs. Two of them are Enterprise Environmental
Factors and Organizational Process Assets. Which of the following inputs is missing?
A- Resource Calendars
B- Project Staff Assignments
C- Human Resource Management Plan
D- Performance Reports
Hint:
team.
Correct Answer: C
Explanation:
The Acquire Project Team process contains 3 inputs which are Human Resource Management
Plan, Enterprise Environmental Factors, and Organizational Process Assets.
39- You are running a software development project and would like to measure the performance
of your team. In which of the following processes is your project team's performance measured?
A- Develop Project Team
B- Manage Project Team
C- Acquire Project Team
D- Plan Human Resource Management
Hint:
Look for keyword 'measure'. Team performance assessments or measurements are performed in
the Executing Process Group.
Correct Answer: A
Explanation:
Team performance assessments are the output of the Develop Project Team process. The
performance of a successful team is measured in terms of technical success according to agreed
upon project objectives, performance on project schedule, and performance on budget. High
performance teams are characterized by these task-oriented and results-oriented outcomes.
40- You are the project manager for a new product that is being launched. You are attending a
meeting with three members of the Marketing department who are contributing as team
members on the product launch committee. You are discussing the pricing strategy for different
markets and several conflicting arguments have surfaced with little consensus in sight.
Member A says that the product price should be decreased by 37 cents in competitive markets
because it may cost less to produce it there. When asked about the cost differential between
competitive markets and other markets, he said that he needs to complete his cost spreadsheet
in order to answer that question. Member B says that the product has two unique features that
differentiates it from the competitors, so it should be priced at least 5% higher than market
median price, especially in the competitive markets. Member C says that the product should not
be priced less than 50 cents, since it will damage the product's image. When Member C was asked
about the pricing of the competition, he was unsure and suggested performing a price survey.
Which of the following conflict resolution techniques should you use to resolve this situation as
the project manager?
A- Withdrawing - Delay the pricing decision for a while and hope that the team members come
up with a consensus price by the next time they meet
B- Compromising - Set an average price between 37 cents and 50 cents
C- Smoothing - Set the price at 37 cents for competitive markets and 50 cents for all other markets
D- Problem Solving - Ask members A and C to complete their work and return to the group with
some alternatives and how to implement them
Hint:
What is the most direct problem-solving approach?
Correct Answer: D
Explanation:
When a project manager has to deal with conflict resolution, it is always best to address the
situation head on and develop a solution to the problem as quickly as possible using Problem
Solving or Collaborating technique.
41- Renata is managing a project to improve the quality of a line of cosmetic products. The project
is currently in the middle of the last phase and is running on schedule and on budget. She has
participated in the development of many cosmetic products during her career, five of them in the
current company. Susan has recently joined the project team to help with the marketing of the
new product line. Susan graduated with a Marketing Degree, and has 2 years of product
development experience in cosmetics. Susan meets with Renata to discuss a formulation change
for a moisturizing agent that the company has been using for many years. After a heated debate
on the topic, Renata makes the decision that this change will not be implemented and that Susan
must drop the idea because Renata is the project manager and has made the final decision. She
then tells Susan to return to her cubicle and to focus on the tasks at hand. What conflict resolution
technique is Renata using in this scenario?
A- Collaborate/Problem Solve
B- Force/Direct
C- Withdraw/Avoid
D- Compromise/Reconcile
Hint:
Renata is pushing her decision on Susan by virtue of her power as the project manager.
Correct Answer: B
Explanation:
Renata is using the Force/Direct conflict resolution technique, which involves pushing one's
viewpoint at the expense of others and offering only win-lose solutions.
Note that this is not a Withdraw/Avoid tactic, as Renata has already made a decision, which she
has communicated and imposed on Renata. An example of Withdraw/Avoid is Renata not coming
to a decision, telling Susan that they should talk some more about it in future, but then avoiding
having any further discussion on the topic.
42- You are a project manager in an embedded systems company that designs hardware for an
ATM manufacturing client. You know that the resources in your team are straightforward, honest
and that they value performance. In client meetings since the beginning of the project you have
provided the correct information, to the best of your knowledge. Because of your standards you
set for your own behavior, your team members also provide clear and correct information to all
parties. Which of the following values from the PMI Code of Ethics and Professional Conduct have
you instilled in the team?
A- Fairness
B- Responsibility
C- Respect
D- Honesty
Hint:
Provide the right information and be honest in all communications.
Correct Answer: D
Explanation:
The Honesty concept in the Code deals with truth and accuracy.
43- You have engaged Mike to coordinate design work outsourced to a contractor in Russia. While
reviewing the project's progress you realize that the Russian contractor is consistently sending his
deliverables late. The late deliverables are causing delays in activities on the critical path,
potentially causing your project to complete two months behind schedule. You set up a
conference call with the Russian contractor and Mike to discuss the situation.
The contractor complains about irrelevant design details, while Mike complains about quality
issue in deliverables. The contractor says that the quality has its own cost and if the client is ready
to pay the extra cost, he is happy to deliver. You call Mike again and tell him 'Cost of quality is one
of our primary concerns, and quality itself should not be compromised either, up to a point where
product acceptance becomes an issue. In order to resolve this conflict, you will have to give up
something to get the work done before the deadline. Which of the following best describes your
action in this scenario?
A- You are trying to reduce 'Cost of Quality'
B- You are trying to assert quality specifications
C- You are trying to control project costs
D- You are trying to manage a conflict through compromise

Hint:
The issue here is a conflict between Mike and the Russian contractor
Correct Answer: D
Explanation:
The issue here is a conflict between Mike and the Russian contractor. As a project manager, you
understand that a compromise is needed on both sides, so you have asked Mike to give up
something that will not affect product acceptance but expedite the project.
44- Harris and Miranda are representing the Accounting and Sales department on a major project.
Since the beginning of the project, both of them have raised conflicting issues due to the nature
of their functional focus. Harris pulls some of his department team members from the project for
monthly accounts reporting, while Miranda wants some of her department resources to focus on
achieving the monthly sales targets. Pulling so many resources off the project at the same time
has caused many tasks to be delayed and project quality to be adversely affected.
At the end of last month, the level of conflict reached a boiling point. Since the argument between
Harris and Miranda needed resolving, the project manager asked them to sit down with each
other and talk to resolve the conflict. Specifically, the project manager asks them to determine
what concessions they can make in terms of the involved team members so that both the
functional and project tasks are completed in a timely fashion, understand that each of them may
have to "give up" something to reach a resolution to the conflict.
What conflict resolution technique is the project manager suggesting in this scenario?
A- Compromise/Reconcile
B- Force/Direct
C- Collaborating/Problem Solving
D- Smooth/Accommodate
Hint:
The key here is that the project manager is suggesting that each of them "give up" something to
achieve conflict resolution.
Correct Answer: A
Explanation:
If both Harris and Miranda "give up" something, they are agree to compromise and reconcile in
order to bring some degree of satisfaction to both parties to temporarily or partially reduce the
conflict.
45- You are the project manager of an embedded system design project. The project is running
smoothly with schedule and effort variations within the organization's specification limit. You
requested client feedback after meeting the first milestone and saw that the client rated your
team low on domain expertise. You immediately check the skill assessments performed earlier
and find that the rating for domain skills was not done.
You add the skills required, rate the people, and identify training needs. You ask all the resources
to attend workshops and give demos to each other to improve the team's capability. Although
you manage to correct the problem, you are looking to implement some form of preventive action
so that similar problems do not occur again. What is the best preventive action to avoid low
feedback scores on team skills?
A- No action is required; the client is happy because the issue has been addressed
B- Verify the skill assessment report and update it with ratings and any new skills required, and
also schedule training for resources who are falling short in specific skills
C- Remove the unskilled resources and hire skilled resources
D- Terminate the resources who did not get a good rating on skills
Hint:
Preventive action is to address the root cause of a problem. In this case it is the skills of the
resources.
Correct Answer: B
Explanation:
Because the project manager has already addressed the domain issue, it is now time for him to
reassess the skills required for the project. He also needs to assess the skills of the project
resources and identify any changes in the skill ratings. This will help him identify other areas for
improvement, and also help him avoid any concerns about skills that may be raised by the client
later. Terminating or removing resources is usually a last resort. These team members need
professional development and skills training.
46- Which of the following statements is incorrect about the RACI Chart?
A- More than one person can have an ‘R’ assigned
B- More than one person can have an ‘A’ assigned
C- More than one person can have a ‘C’ assigned
D- More than one person can have an ‘I’ assigned
Hint:
One person and only one person should be ultimately answerable for the correct and thorough
completion of the deliverable or task in a RACI Chart.
Correct Answer: B
Explanation:
Only one person should be 'A'ccountable for any given task. This is because the person designated
as 'A'ccountable on a RACI Chart is ultimately answerable for the correct and thorough completion
of the deliverable or task, and the one who delegates the work to those responsible for creating
the deliverable or performing the task.
47- Which of the following is a part of Project Team Development?
A- Communication Methods
B- Appraisals
C- Recognition and rewards
D- Issue Log
Hint:
One of these options is used as a tool & technique in the Develop Project Team process.
Correct Answer: C
Explanation:
Team development includes recognizing and rewarding desirable behavior, which is a tool &
technique of the Develop Project Team process.
48- Solid project management practices like communication planning and role definition reduce
which of the following?
A- Conflicts
B- Constraints
C- Assumptions
D- Risks
Hint:
Think about what communication planning and role definition directly affect the most.
Correct Answer: A
Explanation:
Conflict is inevitable in a project environment. Sources of conflict include scarce resources,

scheduling priorities, and personal work styles. Team ground rules, group norms, and solid project
management practices, like communication planning and role definition, can help reduce the
amount of conflict in a project.
49- You are a PMP working on a project to design a Formula One race car. The project is supposed
to have over 50 team members. You have identified the skill requirements and have requested
that the Resource Management Team acquire the team externally since the in-house expertise
required for this project does not exist within your company. The resource manager requests that
you approve the hiring of one of his relatives on this project, who does not have the required
skills. The resource manager has good friends at senior management level and he has promised
to help you in obtaining a promotion within your company. What is your best course of action in
this scenario?
A- Accept the resource manager's proposal as it will be beneficial for your project
B- Call the resource and tell him you will hire him for a future project
C- Hire the resource after conducting an interview
D- Do not hire the resource and report this incident to the appropriate authorities
Hint:
One shouldn't show favoritism based on a personal agenda.
Correct Answer: D
Explanation:
As a responsible project manager and PMP, you should not get involved in activities where
hiring/firing is based on a personal agenda. In addition, all unethical activities should be reported
to the proper authorities.
50- While assigning the tasks, you realize that both women are highly qualified to do consulting
jobs and have great communication skills. However, you see a problem. Because the consulting
portion of the project requires long travel time and high physical endurance, you decide to call in
the female resources and explain your reasons for not assigning this work to them. Instead, you
assign the job to the men even though they are less qualified.
Which of the following statements is CORRECT in this context?
A- You have done the right thing as you have taken both mental and physical skills into
consideration
B- You have not been fair in your decision to assign tasks to resources
C- You have failed to balance the resource assignments
D- You did not hire the right resources

Hint:
You should have treated everyone the same.
Correct Answer: B
Explanation:
In this particular scenario you have clearly shown a stereotypical gender bias, which is unfair
behavior towards your highly qualified, female team members.
51- Your telecommunications project has a very aggressive deadline. Another project manager
walks into your office and asks your team to help out on a project in her department. As it stands
you and your team are already need to work overtime on your own project. However, you simply
cannot say no because she is a close friend of your project sponsor, who is also her senior
manager. What kind of power are you feeling that influences your decision?
A- Legitimate power
B- Expert power
C- Punishment power
D- Referent power
Hint:
You have to help this manager because she is a close friend of your project sponsor.
Correct Answer: D
Explanation:
Referent power is individual power of an individual over the team or followers, based on a high
level of identification with, admiration of, or respect for the powerholder/leader. In addition,
referent power is inferred to a person because of their association with others who have power.
In this case, the power of your sponsor and senior manager is inferred onto the manager who is
asking for your help.
52- You are developing a team for an IT project. You want to use ground rules to establish clear
expectations about acceptable behavior by project team members. Once ground rules are
established and communicated to the project team, the responsibility of enforcing these rules lies
with which of the following individual(s)?
A- Project Manager
B- Project Management Team
C- Project Team Members
D- Project Sponsor and Project Manager

Hint:
Look for the phrase 'ground rules establish clear expectations from project team members'.
Correct Answer: C
Explanation:
Discussing ground rules allows the project team members to discover the values that are
important to each another. All project team members share responsibility for enforcing the
ground rules once they are established.
53- Which of the following conflict resolution techniques is defined as "Treating conflict as a
problem to be solved by incorporating multiple viewpoints and insights, this technique requires
open dialogue and a cooperative attitude"?
A- Smoothing
B- Compromising
C- Forcing
D- Collaborating
Hint:
Think about the PMBOK Guide definition.
Correct Answer: D
Explanation:
Collaborating is defined as treating conflict as a problem to be solved by incorporating multiple

viewpoints and insights from differing perspectives. This technique requires a cooperative
attitude and open dialogue.
54- In a metrics analysis meeting the project manager and project team are analyzing the reasons
and root causes of a large project effort variance. The team lead indicates that the effort variance
is due to the fact that it is taking more time for the new project team members to complete their
work because they are not up to speed on the proper use of the latest project planning software
application. Performing which of the following activities would have helped in preventing this
situation?
A- Better Communication Methods as part of the Plan Communications Management Process
B- Regular Identification of Risks as Part of the Plan Risk Management Process

C- Regular Identification and Assessment of Team Skills as part of the Develop Project Team
process
D- Development of Work Breakdown Structure
Hint:
A regular assessment of team skills should have been performed.
Correct Answer: C
Explanation:
Regular assessments of skills of human resources assigned to a project is an activity performed as

part of the Develop Project Team process. If team members lack certain skills, such skills can be
developed as part of the project.
55- The Project Management Team is a subset of which of the following?
A- Core Team
B- Executive Team
C- Project Team
D- Leadership Team
Hint:
The Project Management Team is responsible for project management.
Correct Answer: C
Explanation:
The Project Management Team is a subset of the Project Team and is responsible for the project
management and leadership activities such as initiating, planning, executing, monitoring,
controlling, and closing the various project phases.
56- Which of the following is a tool or technique for the Acquire Project Team process?
A- Interpersonal Skills
B- Issue Log
C- Training
D- Negotiation
Hint:
team.
Correct Answer: D
Explanation:
The Acquire Project Team process contains 5 tools and techniques which are Pre-assignment,
Negotiation, Acquisition, Multi-Criteria Decision Analysis and Virtual Teams.
57- Which of the following processes on a project uses trade conferences, symposiums, lunch
meetings, and informal conversations as tools or techniques?
A- Develop Project Charter
B- Develop Schedule
C- Plan Human Resource Management
D- Develop Project Management Plan
Hint:
All of these techniques are part of networking.
Correct Answer: C
Explanation:
All of these are part of networking tools for the Plan Human Resource Management process.
These tools create a constructive way to understand factors that will impact staffing management
options.
58- Which of the following is a tool or technique of the Manage Project Team process?
A- Performance Reports
B- Expert Judgment
C- Conflict Management
D- Communication Technology
Hint:
Correct Answer: C
Explanation:
The Manage Project Team process has the following four tools and techniques:
* Observation and Conversation
* Project Performance Appraisals
* Conflict Management
59- John is a project manager working for a company that has been awarded a project to deploy
a nationwide telecommunications network in a foreign country. John has been assigned as the
project manager. Although his company has an office in the country where this project is taking
place the staff that are qualified to do the work have already been assigned to other projects.
John has done some research and has identified a company in the region that specializes in
telecommunications network installations. John decides to contract with this company to execute
the work required for his project. John subcontracting the work out to this other firm is an
example of?
A- Acquisition
B- Networking
C- Multi-Criteria Decision Analysis
D- Pre-Assignment
Hint:
Hiring staff from an outside source that are unavailable within the performing organization is
called?
Correct Answer: A
Explanation:
John has determined at the resources required to do the installation work are not available within
his company. He is identified a company in the region that specializes in telecommunications
network installations and has subcontracted that firm to do the work. The PMBOK guide states
that when the performing organization is unable to provide the staff needed to complete a
project, the required services maybe acquired from outside sources. This can involve hiring
individual consultants or subcontracting work to another organization. This technique is known
as acquisition.
Looking at the other answer choices:
Networking is the formal and informal interaction with others in an organization, industry, or
professional environment. Successful networking can improve the knowledge of and access to
human resource assets that have the desired specialized experience for a project. Examples of
networking activities include: proactive correspondence, luncheon meetings, informal
conversations including meetings and events, trade conferences, and symposia. While networking
can increase the chances of identifying resources required for a project, networking does not
specifically involve hiring those resources. That is done in a subsequent step called acquisition.
Multi-Criteria Decision Analysis is a tool/ technique where various criteria are developed and used
to rate or score potential team members. Multi-Criteria Decision Analysis focuses on determining
which resources should be selected for particular project work given various criteria such as:
availability, cost of resources, experience, skill level, etc. It does not focus on the hiring of such
resources but instead on the evaluation of the best resources for the job.
When project team members are selected in advance, they are considered pre-assigned. Often
times specific project team members are selected by the project sponsor or project manager prior
to the approval of the project. Sometimes those resources will be identified or specified in the
project charter. In this example John has not identified resources prior to the approval of the
project and pre-assigned them but instead is staffing the project after the project has been
approved based on the fact at the specialized resources required are not available within his
organization.
60- You are a project manager at a telecommunications company where many of the employees
were either let go or they resigned. You have been assigned to run a project to install fiber optic
cable in all of the major cities in the country. The project started a year ago and is halfway to
completion. Unfortunately, the previous project manager left hastily and did not do a formal
knowledge transfer. Your first step is to develop relationships with the resources currently
working on the project and determine the activities they are performing. Which of the following
documents would be helpful to find the information you seek?
A- Hierarchical Organizational Chart of the Telecommunications Company
B- Project Activity on Node (AON) Diagram
C- RAM (Responsibility Assignment Matrix)
D- Resource Histogram
Hint:
The document should list the roles and responsibilities of the project resources.
Correct Answer: C
Explanation:
The Responsibility Assignment Matrix (RAM) is a grid that shows the project resources assigned
to each work package or activity. The RAM will give the project management insight into roles
and responsibilities of the project resources.
Let’s look at the other choices and why they aren't the best answer. The immediate focus is on
the people working on your small project not the whole hierarchy of the telecommunications
company. The AON relates more to schedule modelling and the resource histogram is a visual
representation of resource allocation (i.e. number of hours each resource is needed each week or
month over the course of the project). It will let you know how many hours you expect to work
but will not inform you of what activities they are performing.
61- The group of people on a large project who are a subset of the project team, and are
responsible for the project management and leadership activities such as initiating, executing,
monitoring, controlling, and closing the various project phases is known as:
A- Project Team
B- Program Managers
C- Project Management Team
D- Stakeholders
Hint:
For small projects, project management responsibilities are administered by the project manager.
For large projects, this team administers project management activities.
Correct Answer: C
Explanation:
This group is called the Project Management Team. This group is also known as core, leadership,
or executive team. In large projects, this team would make important project-related decisions.
62- Your project has the CPI of 0.73 and SPI of 1.1. Two programmers on your project team are in
conflict over the best approach to take now. A junior programmer wants to re-use some of the
software components your company developed from a similar software application in the past.
She supports her idea by claiming that this approach would save at least 1,000 hours of team
effort. The senior programmer opposes the idea feeling it would be best to follow the current
development plan because the new proposed approach would require major design changes. As
the project manager, what is the best way for you to proceed?
A- Tell both programmers to work out the problem between themselves
B- Consult the project management plan for guidance
C- Tell them to follow the original design
D- Analyze the idea with the team and issue a change request if appropriate
Hint:
You should address the conflict directly.
Correct Answer: D
Explanation:
Since the CPI is 0.73 and SPI is 1.1 we can infer that the project is over budget but slightly ahead
of schedule. Accepting the idea will reduce both the project duration and cost. It seems that taking
her advice is a good idea but in order to weigh all the pros and cons the idea should be discussed
and analyzed by the team and if supported a change request can be issued.
Considering the other options:
Suggesting both programmers to work out the problem between themselves is not necessarily a
bad idea but in this case it appears they have discussed it and are in conflict. So telling them to
work it out is not the best suggestion to make in such a situation.
Consulting the project management plan for guidance is not necessary in this case as the issue
hasn't risen to a level that an escalation to parties outside the project team is necessary.
Telling them to follow the original plan is an option but if there is a chance that time and costs
could be saved it should be considered given the project is over budget and this could help. So it
would be best to consider the proposal with input from the team.
63- You are managing a large construction project. Initially, team members were working
independently. Later they started working as an effective team by trusting each other and
resolving issues smoothly amongst themselves. The team is completing the work and the team
members are ready to move on from the project. This stage of team development is known as?
A- Storming
B- Performing
C- Forming
D- Adjourning
Hint:
This stage is the last stage in the team development process.
Correct Answer: D
Explanation:
Adjourning is the final stage in team development in which the team completes the work and is
ready to move on from the current project. The other stages of Tuckman's ladder are as follows:
* Forming where team members meet and learn about the project and their roles and
responsibilities
* Storming where team starts to address project work but are not collaborative and open to
different ideas
* Norming where team members start working together and adjust their work in order to be more
collaborative and supportive of one another.
* Performing where team members are well-organized and work interdependently such they
work through issues in a smooth and efficient manner.
64- The Acquire Project Team process has five tools and techniques. Four of the five are Pre-
Assignment, Negotiation, Multi-Criteria Decision Analysis, and Virtual Teams. Which of the
following is the fifth Acquire Project Team process tool and technique?
A- Issue Log
B- Acquisition
C- Interpersonal Skills
D- Conflict Management
Hint:
Acquire Project Team is the process of confirming human resource availability and putting
together the project team.
Correct Answer: B
Explanation:
The Acquire Project Team process has five tools and techniques: Pre-Assignment, Negotiation,
Acquisition, Multi-Criteria Decision Analysis, and Virtual Teams.
65- Which of the following activities are performed as part of the Executing process group?
A- The Human Resource Management Plan is developed
B- Quantitative Risk Analysis is performed
C- Project staff is assigned to the project
D- Project Risks are monitored
Hint:
Think about which of the processes is part of the Executing process group.
Correct Answer: C
Explanation:
Project staff is assigned to the project team as part of the Acquire Project Team process, which
results in an output of Project Staff Assignments. The Acquire Project Team process is contained
in the Executing process group. All of the other answer choices are performed in a process group
other than Executing.
66- Which of the following is not a tool and technique of the Develop Project Team process?
A- Interpersonal skills
B- Team-building activities
C- Pre-assignment
D- Recognition and rewards
Hint:
Correct Answer: C
Explanation:
The Develop Project Team process has the following seven tools and techniques:
* Training
* Ground rules
* Colocation
* Recognition and Rewards
67- Team members have just started to learn about their duties and the technical architecture to
use in their software development project. Team members are in conflict are not collaborative
and differ in opinion on the architecture. Which of the following phases of Team Development
are they in now?
A- Norming
B- Forming
C- Storming
D- Performing
Hint:
They are brainstorming ideas.
Correct Answer: C
Explanation:
There are five stages of Team Development 1) Forming 2) Storming 3) Norming 4) Performing 5)
Adjourning. In the Storming phase, the team is in conflict as they begin to address the project
work, technical work, and project management approach.
68- Which of the following processes are included in the Executing Process Group?
A- Acquire Project Team, Manage Stakeholder Engagement and Plan Communications
B- Identify Stakeholders, Plan Communications Management, and Validate Scope
C- Conduct Procurements, Manage Project Team and Perform Quality Assurance
D- Define Activities, Conduct Procurements and Plan Risk Responses
Hint:
Eliminate activities that start with 'Define' and 'Plan' because these terms are used in the Planning
process group.
Correct Answer: C
Explanation:
Conduct Procurements, Manage Project Team and Perform Quality Assurance are all performed
in the Executing process group.
69- You are a PMP responsible for managing a design project within an aerospace account with
over 30 team members. You have 3 design leads and 2 analysis leads, who all manage internal
teams. One of these people has resigned and you have to immediately replace him with someone
else from the resource pool.
You request an honest person who has experience in leading teams and who has performed
client-facing roles, with good communication skills. With the help of the resource management
team you get the list of available resources and analyze who is qualified to perform the job. You
establish criteria and then assess the available alternatives based on that criteria.
Which of the following is true in this scenario?
A- You not only ensured a transparent selection process but also ensured that opportunities are
equally available to all qualified candidates
B- You should not have identified criteria to assess the alternative candidates available
C- You should not have accessed the resource pool, but rather you should have selected a
resource with whom you are comfortable
D- You should have worked with the sponsor to select the best possible resource
Hint:
The selection process should be clear and it should establish confidence in both the process and
the candidates.
Correct Answer: A
Explanation:
The correct answer clearly deals with the ability to exhibit fairness in decision-making. In this
scenario it is your responsibility to ensure a clear, unambiguous selection process that is fair to all
candidates.
70- You are the project manager for a technical design and content writing project where the
technical documents need to be written in three different languages. Because this project
requires a significant amount of technical and language expertise, you take special care to ensure
that the necessary project team members are selected. Which of the following techniques would
you use if your organization cannot provide the required human resources necessary to
successfully execute the project?
A- Acquisition
B- Negotiation
C- Pre-assignment
D- Virtual teams
Hint:
You are using one of the Acquire Project Team process tools & techniques.
Correct Answer: A
Explanation:
When your organization cannot provide the required human resources necessary to successfully
execute the project, the project manager should acquire them from outside sources as
consultants or contractors. This process is known as Acquisition.
71- Jennifer has been running a global project with many team members from different countries.
The project is currently in the execution phase and the team is really working as a well-organized
unit. They are resolving their issues smoothly and effectively with less involvement from Jennifer.
What phase of team development does the team represent?
A- Performing
B- Norming
C- Adjourning
D- Storming
Hint:
This is the fourth stage of team development, where the team performs to its fullest potential.
Correct Answer: A
Explanation:
When a team performs as an organized unit, it is in the Performing stage of team development.
In this stage, issues are resolved smoothly and effectively between team members.
72- A new catering project has been put out for bid. The client requires 1500 meals to be delivered
to its main office on its annual employee appreciation day. The client requires continental and
oriental food to be delivered. Your food catering company is holding a kick-off meeting with all
the important functions like HR and logistics, and you are looking for resources to be part of this
challenging project. Where should you be looking for the required resources and how would you
know the resource availability?
A- Talk directly to resources to find the best resources for the project and check the organizational
calendar for resource availability
B- Use information from HR about resource skills and experience, and the organizational calendar
for resource availability
C- Use information from HR about resource skills and experience, and the resource calendars for
resource availability
D- Use the Project Schedule to look for resource availability
Hint:
HR maintains a detailed list of resources and their respective details.
Correct Answer: C
Explanation:
The HR department should maintain a list of resources and their skill, competency levels, and
availability. The resource calendars are where the details of resource availability are maintained.
An organization calendar is a list of working days and holidays. There is no way a project manager
can get the details of resource availability for this project without the information from HR.
73- Jack has been assigned to a project involving research on the benefits of Argan Oil and its
suitability for the manufacturing of a cancer treatment drug. This is a highly scientific project and
requires specially trained team members, who have thorough research experience. Jack has been
asked to go ahead with the planning work and has been assured that the resourcing manager will
do the necessary work to arrange competent resources. Jack gets started with the planning work
and begins creating all the project management documents and processes.
He is almost halfway through when he is told that the required resources are not available in-
house. Jack then highlights the associated risks of allocating under-skilled resources to the project
and the potential impact to project cost, schedule and quality. He advises the resourcing manager
to hire skilled resources, and eventually the decision is taken to obtain skilled resources from
outside the organization. Some of these resources would be based in a different geographic
location. Which two methods for acquiring project teams are being discussed in this situation?
A- Pre-Assignment and Acquisition
B- Virtual Teams and Risk Mitigation
C- Risk Mitigation and Pre-Assignment
D- Acquisition and Virtual Teams
Hint:
Acquisition of resources to work on a project involves hiring people external to the organization
to perform the required services.
Correct Answer: D
Explanation:
The two forms of allocating team members that are being discussed in this example are
Acquisition and Virtual Teams. Acquisition of resources to work on a project involves hiring people
external to the organization to perform the required services. Virtual Teams comprise a group of
individuals working towards a common goal but based in a different geographic location.
74- You have just been hired by a telecommunications company to work on a new mobile app for
their industry leading smart phone. One of the requirements for this position was that you had to
be PMP certified. When you started the interview process four weeks ago you told the hiring
manager that you were PMP certified so that you could continue the interview process. However,
you actually obtained your PMP only one week ago. What PMI Code of Ethics and Professional
Conduct value have you violated in the situation?
A- Fairness
B- Responsibility
C- Respect
D- Honesty
Hint:
You indicated four weeks ago that you had your PMP when you only actually obtained it one week
ago in order to increase your chances of obtaining the project manager position.
Correct Answer: D
Explanation:
Section 5.3.2 of the PMI Code Of Ethics and Professional Conduct states 'We do not engage in
dishonest behavior with the intention of personal gain or at the expense of another'. In this
scenario you were dishonest when stating you were actually PMP certified when the interviewing
process started four weeks ago, when you actually became PMP certified only only week ago.
75- All of the following are methods used for managing project teams except?
A- Stakeholder Group Meetings
B- Conflict Management
C- Observation and Conversation
D- Effective Decision Making
Hint:
Effective Decision Making is a valuable tool for negotiating and influencing the organization and
managing project team.
Correct Answer: A
Explanation:
To effectively manage a project team, a project manager needs to make effective decisions,
resolve team conflicts, and constantly stay in touch with the team members and observe them.
Resolving conflicts successfully is vital for increasing productivity and creating positive working
relationships. Stakeholder Group Meetings are used to bring about consensus amongst
stakeholders.
76- You are managing a PLC design project and if you deliver on time, your company will make a
large profit. Any delay will significantly impact the project's margins. Early this morning two senior
project team members approached you with a conflict that has arisen between them that they
cannot resolve. As part of the ground rules established by the project team at the beginning of
the project, it was decided that when conflicts arise it is up to the team members to first try to
work out a resolution to any conflicts that arise. As the project manager, what is your best course
of action in this scenario?
A- Tell them to continue discussions between themselves until the conflict is resolved
B- Accept the proposed conflict resolution of the more senior team member
C- Help the team members to resolve the conflict
D- Escalate the conflict to your project sponsor and let him resolve the conflict
Hint:
The question indicates that the two senior team members are not able to resolve the conflict on
their own.
Correct Answer: C
Explanation:
As part of the ground rules established by the project team at the beginning of the project, it was
decided that when conflicts arise it is up to the team members to first try to work out a resolution
to any conflicts that may arise. The question indicates that the two senior team members are not
able to resolve the conflict on their own. Therefore, the logical next step is for you as the project
manager to help resolve this conflict.
77- You are a project manager currently executing an infrastructure upgrade project and some of
your project team members lack the technical expertise necessary to complete the project. Which
of the following tools and techniques would you use to improve their technical skills in order to
enhance the overall competencies of the project team and successfully complete the project?
A- Team Building Activities
B- Recognition and Rewards
C- Colocation
D- Training
Hint:
Only one of the answer choices is a tool and technique that can be used to improve the expertise
of team members.
Correct Answer: D
Explanation:
Training is a tool and technique used in the Develop Project Team process to improve team skills
and includes all activities designed to enhance the competencies of the project team members.
78- Which of the following is not one of the tools or techniques of the Manage Project Team
process?
A- Interpersonal Skills
B- Project Performance Appraisals
C- Conflict Management
D- Change Log
Hint:
The Manage Project Team process involves tracking the performance of team members, providing
feedback, resolving issues and managing changes to optimize project performance.
Correct Answer: D
Explanation:
The Manage Project Team process contains 4 tools and techniques which are:
* Observation and conversation
* Project performance appraisals
* Conflict management
* Interpersonal skills
79- A team member in your project is very sincere and talented. You assign important project
activities to him and solicit his feedback. The team member feels motivated with this exchange of
ideas. According to Maslow's theory of motivation, what kind of human needs are satisfied in this
case?
A- Safety needs
B- Self-actualization needs
C- Social needs
D- Esteem needs
Hint:
Maslow described five needs for motivation: physiological, safety, social, esteem, and self-
actualization needs. This need is part of the external motivators.
Correct Answer: D
Explanation:
According to Maslow's motivational theory, assigning important projects satisfies an individual's

esteem needs.
80- A risk register on a project identifies all the Risk Owners. Risk Owners are simply human
resources. Which of the following planning processes identifies human resources?
A- Plan Human Resource Management
B- Identify Risks
C- Manage Project Team
D- Plan Risk Management
Hint:
Human resources for all project management processes are identified in the planning phase of
the Human Resource Management knowledge area.
Correct Answer: A
Explanation:
The Plan Human Resource Management process identifies the resources for risk management and
lists team members responsible for communication activities.
81- Which process identifies and documents project roles, responsibilities, required skills, and
relationships by creating a Staffing Management Plan?
A- Acquire Project Team
B- Plan Human Resource Management
C- Develop Project Team
D- Manage Project Team
Hint:
Determine which process has the Staffing Management Plan as an output.
Correct Answer: B
Explanation:
Plan Human Resource Management is the process that identifies and documents project roles,
responsibilities, required skills, and relationships by creating a Staffing Management Plan. This
process happens in the planning phase of a project.
82- Which of the following is an output of the Manage Project Team process?
A- Project Performance Appraisals
B- Organizational Process Assets Updates
C- Work Performance Reports
D- Team Performance Assessments
Hint:
resolving issues and managing changes to optimize project performance.
Correct Answer: B
Explanation:
The Manage Project Team process contains the following five outputs:
* Organizational Process Assets Updates
* Project Documents Updates
* Change Requests
* Project Management Plan Updates
Team Performance Assessments and Work Performance Reports are all inputs rather than
outputs of the process, where as one can use Project Performance Appraisals as a Tool &
Technique in the Manage Project Team process.
83- The Manage Project Team process has six inputs. Five of them are listed below.
* Issue Log
Which of the following inputs is missing?
A- Status Reports
B- Work Performance Reports

C- Stakeholder Register
D- Change Log
Hint:
Correct Answer: B
Explanation:
The Manage Project Team process has the following six inputs.
* Issue Log
84- Which of the following conflict resolution techniques is defined as "Pushing one's viewpoint
at the expense of others that offers only win-lose solutions"?
A- Compromising
B- Forcing
C- Collaborating
D- Withdrawing
Hint:
The definition given in the question is taken directly from the PMBOK Guide.
Correct Answer: B
Explanation:
Forcing is defined as pushing one's viewpoint at the expense of others that only results in win-
lose solutions.
85- You are a project manager and have been assigned to a technical project to design a new RF
(Radio Frequency) device. Although you are an electronics engineer yourself, you are not an
expert in RF design. During the execution phase of the project, the client requests a specification
change in the circuit design. He wants to use a newly-developed microchip from a Chinese
manufacturer instead of the current one. You consult the electronics design team lead, who
reviews the microchip specifications data sheet that he downloaded from the manufacturer's
website. He then tells you that no resource within the organization has the expertise to assess the
technical impact on using this newly-developed microchip in the creation of the RF device. What
is your best course of action in this scenario?
A- Contact the project sponsor to provide assistance
B- Call in an outside electronics design expert to provide assistance
C- Reject the change since it was not included in the project specifications
D- Call the microchip manufacturer for assistance
Hint:
Concentrate on where you can locate the expertise needed for this activity.
Correct Answer: B
Explanation:
Specification changes and changes to initial scope are fairly commonplace on projects, but they
have to be managed through the integrated change control process. The fact the new microchip
was not included in the project specifications is not a sufficient reason for outright rejection. In
this case, a newly developed microchip comes with risks (less known technology, limited
expertise), but it may also come with benefits (better capabilities, perhaps better price), all of
which needs to be assessed. Since the expertise necessary to perform this activity does not exist
within the organization, you as the project manager must look outside the organization for this
resource. In addition, since this is a very specialized skill, you should interview several experts in
the field and select the best one according to the specified project parameters.
You would not want to consult the project sponsor because you as the project manager are
expected to be proactive and take the initiative yourself. You would also not want to reject this
request because changes in requirements from project stakeholders occur all the time. You could
ask the manufacturer of the microchip to help, but they may be biased and subjective in their
assessment since they will be the ones supplying the microchip.
86- You have been managing a complex project with many team members and you find two of
them disrupting the work, causing schedule delays and cost overruns. After repeated warnings
you want to take disciplinary action against them because of their ongoing disruptions. Where
should you document the details of disciplinary action against team members?
A- Project Staff Assignments
B- Human Resource Management Plan

C- Project Charter
D- Project Risk Documents
Hint:
You are taking disciplinary action against team members. This is a human resource issue.
Correct Answer: B
Explanation:
The Human Resource Management Plan is part of the Project Management Plan and is where the
disciplinary action against team members should be documented.
87- A project manager joined an organization to lead a team of 20 to design a vending machine.
The organization has no internal systems to manage project issues and risks.
The project team conducted regular status meetings and identified issues that could impact the
project objectives. These issues were recorded in the meeting minutes and circulated to the team
immediately after the discussions. This happened during every meeting, but the project manager
soon realized that there was no central record of the status of any of these issues. He decided to
create a spreadsheet to track the issues. If you were the project manager, what would you include
in this spreadsheet?
A- Issue description and Issue due date
B- Issue description, Issue assigned, Issue due date, and Issue resolution
C- Issue due date and Issue resolution
D- Issue owner and Issue response
Hint:
The spreadsheet should give the current status of the issue along with the name of the person
who owns it.
Correct Answer: B
Explanation:
The project manager should be able to get a clear picture of all the issues faced by the project
team at any time. A spreadsheet, or tracker, should provide details on the target dates, issue
owner, what the issue is about, the plan to manage the issue and general comments that can be
added by other team members who are working on the issue. It is not necessary that the status
comments are updated only by the owner because it is possible that other team members are
assigned to this issue but at an overall level. However, only one person is assigned the ownership.
88- Which of the following processes involves improving the people skills, technical competencies,
and overall team environment to enhance project performance?
B- Acquire Project Team
C- Control Project Team
D- Develop Project Team
Hint:
It is one of the three processes in the Executing process group of the Project Human Resource
Management knowledge area.
Correct Answer: D
Explanation:
Develop Project Team is the process of improving the people skills, technical competencies, and
89- Which of the following statements about a Resource Histogram and a Responsibility
Assignment Matrix (RAM) is true?
A- Both are used in the Control Costs Process
B- Both are used in Planning Human Resource Management
C- Resource Histogram is not used in the Plan Human Resource Management process
D- Responsibility Assignment Matrix is not used in the Plan Human Resource Management process
Hint:
Consider the inputs, tools and outputs of the processes
Correct Answer: B
Explanation:
On a Resource Histogram, the usage of resources is shown individually or by groups over time. A
Responsibility Assignment Matrix (RAM) maps specific resources against the work packages from
the WBS.
Both are used in the Plan Human Resource Management process. The RAM is a tool and technique
of the process and the histogram is part of the outputs - it is a way of showing a resource calendar
in the staffing management plan.
90- As a project manager of a software development project, Maria assigned two of her senior
team members to make some decisions and approve deliverables in her absence. Which
document would include information related to authority on a project?
A- Resource Breakdown Structure
B- Human Resource Management Plan
C- Project Staff Assignments
D- Resource Calendar
Hint:
Read the question carefully. The decision authority of human resources is documented in an
output document of the Plan Human Resource Management process.
Correct Answer: B
Explanation:
The Human Resource Management Plan contains information about the decision authority of
project resources, quality acceptance criteria, and other project activities. The decision authority
includes signing approvals, making decisions, accepting deliverables etc.
91- You are the project manager on a six month software development project. At the beginning
of the second week of the project, several project team members have come to you complaining
about another team member who is constantly late to your daily project status meetings. This has
caused the meetings to run over and has affected the other team member's focus during these
meetings because they have had to repeat their task status for the team member who is late.
Which of the following tools and techniques can help you resolve this issue?
A- Ground Rules
B- Training
C- Recognition and Rewards
D- Team-Building Activities
Hint:
Agreements between project team members about such things as being on time for meetings will
help the project run smoother.
Correct Answer: A
Explanation:
The best tool and technique to use to resolve this issue is to establish Ground Rules. Ground Rules
communicate clear expectations regarding acceptable behavior by project team members. Early
commitment to clear guidelines decreases misunderstandings and increase productivity.
Discussing ground rules in areas such as meeting etiquette allows team members to discover
values that are important to one another.
92- You are working as a project manager in a balanced matrix organization. Which of the
following documents would tell you how many resources the functional managers can provide to
the project?
A- Project Charter
B- Staffing Management Plan
C- Stakeholder Register
D- Work Breakdown Structure
Hint:
The functional manager will only provide assistance and not actually work on your project. So you
won't be assigning them any tasks, but only planning their assistance levels.
Correct Answer: B
Explanation:
As part of staff acquisition you may document how much assistance the functional managers in
your organization will be providing to your project. This information is documented in the staffing
management plan.
Incorrect:
* Project charter: Will not contain this kind of detailed information.
* Stakeholder Register: Provides the list of all stakeholders identified in the project.
* Work Breakdown Structure: Decomposition of deliverables and the related work packages
93- You have just been notified by one of your company's senior managers that you will be
managing their upcoming security system development project. You are currently preparing
different project plans and believe that there is a woman who is a specific subject matter expert
within your company that you must have on your project team in order to successfully complete
the project. Unfortunately, this specific staff member is already assigned to other projects. Which
of the following tools and techniques would be most appropriate to use in this scenario?
A- Negotiation
B- Pre-Assignment
C- Acquisition
D- Virtual Teams
Hint:
You really need this specific subject matter expert even if she is already assigned to other projects.
Correct Answer: A
Explanation:
The best thing you can do is to negotiate with the manager of this specific subject matter expert
and authorize her release her from her other assigned projects so that he she can work on your
project.
94- Which of the following is an output of the Develop Project Team process?
A- Organizational Process Assets Updates
B- Scope Baseline
C- Team Performance Assessments
D- Project Staff Assignments
Hint:
Correct Answer: C
Explanation:
The Develop Project Team process has the following two outputs:
95- The Develop Project Team process has three inputs. Two of these are Project Staff
Assignments and Human Resource Management Plan. What is the third one?
A- Resources Calendars
C- Organizational Process Assets
D- Performance Reports
Hint:
Correct Answer: A
Explanation:
The Develop Project Team process has the following three inputs:
* Resource Calendars
96- You are managing a construction project. During your last process you completed your
resource histogram. Which Project Human Resource Management process is next?
A- Acquire Project Team
B- Develop Project Team
C- Manage Project Team
D- Monitor Project Team
Hint:
During which process do we develop the resource histograms?
Correct Answer: A
Explanation:
You create the histogram as part of the Staffing Management Plan. It's the main output of the
Plan Human Resource Management process. The process that should follow is Acquire Project
Team.
97- You have just been appointed as the project manager on a project that has been initiated and
has completed some planning activities. The first PM was pulled off to work on a high priority
project. As one of your first steps you want to find out who the project stakeholders are and their
reporting relationships. Where can you find project stakeholder reporting relationships?
A- Communications Management Plan
B- Stakeholder Register and Organizational Process Assets
C- Project Organizational Chart
D- Project Charter
Hint:
Of the possible answer choices, think about which of them contains specific information about
human resource reporting relationships.
Correct Answer: B
Explanation:
The Communications Management Plan may describe the person responsible for communicating
the information and person/groups to receive it, but may not detail reporting relationships. The
Project Organization Chart is a graphic display of project team members and their reporting
relationships. Since a project stakeholder may not necessarily be a project team member, it does
not contain reporting relationships on stakeholders who are not on the project team. The Project
Charter may contain some information about project human resources and include a stakeholder
list but once again does not contain specific details on reporting relationships.
A Stakeholder Register contains details related to the identified stakeholders including, but not
limited to identification information, assessment information, and stakeholder classification. So if
your Stakeholder Register is detailed enough, you may find reporting relationships included here.
If not, you can use the Stakeholder Register, which typically contains organizational position, in
conjunction with information in Organizational Process Assets i.e. company organization charts
to determine who the Stakeholder is and where they fit in the corporate reporting structure. Note
when you Plan Communications Management you consider the stakeholder register and OPA,
including organizational charts & project organization and stakeholder responsibility relationships
to determine communication requirements.
98- You just started managing a project team that includes several new employees. You notice
that most of the team members are working independently to learn their respective roles and
responsibilities. They are not really open to sharing their ideas with others. Which of the following
stages of team development does your team represent?
A- Forming
B- Storming
C- Conflicting
D- Performing
Hint:
The team members are in the first phase of team development.
Correct Answer: A
Explanation:
In the Forming phase of team development, team members tend to be independent and not open
to sharing their ideas with other team members. This is the first phase in team development.
Other phases are Storming, Norming, Performing, and Adjourning.
99- Successful conflict management results in which of the following?
A- Greater Productivity
B- Scope Creep
C- Gold Plating
D- Rolling Wave Planning
Hint:
Which of the answers can be considered a result of conflict management?
Correct Answer: A
Explanation:
Successful conflict management on a project increases team productivity in a positive way.
100- Which of the following is an input to the Manage Project Team process?
A- Activity Resource Requirements
B- Organizational Process Assets
C- Resource Calendars
D- Enterprise Environmental Factors
Hint:
Correct Answer: B
Explanation:
The Manage Project Team process contains the following six inputs:
* Issue Log

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1- Although conflict is inevitable on any project, you as the project manager have three primary

A- Solid problem solving skills

C- Solid project management practices

D- Social or (Love and Belonging)

* Physiological * Safety * Social or Love and Belonging

A- Observation and conversation

B- Project performance appraisals

A- The Program Manager

B- The Functional Manager

D- The Project Sponsor

Think about human resource acquisition.

A- Manage Project Team

C- Acquire Project Team

D- Develop Human Resource Management Plan

A project manager acquires the team based on this criteria.

C- Work Breakdown Structure

D- Project Staff Assignments

A- Enterprise Environmental Factors

B- Project Scope Documents

C- Organizational Process Assets

Think about which choices have to do with team performance.

There are five stages of team development.

This is the second phase of team development.

A- Enterprise Environmental Factors Updates

B- Team Performance Assessments

* Enterprise Environmental Factors Updates

* Organizational Process Assets Updates

* Project Management Plan Updates

* Project Documents Updates

A- Cost Performance Baseline

C- Activity Cost Estimates

D- Enterprise Environmental Factors

* Human Resource Management Plan

* Organizational Process Assets

* Enterprise Environmental Factors

* Personnel Assessment Tools

Which of the following tools and techniques is missing?

D- Recognition and Rewards

* *Recognition and Rewards

* Personnel Assessment Tools

B- An award like this could hurt team cohesiveness

C- You don't have any funding for this award

D- You don't like the project leader

According to Herzberg's Motivation-Hygiene Theory, motivational factors give positive

According to Herzberg's Motivation-Hygiene Theory, Motivational Factors give positive

A- Work Breakdown Structure

C- Organizational Breakdown Structure

D- Resource Breakdown Structure

This list contains different resources and their activities.

C- Cultural differences should be considered when determining recognition and rewards

D- Intangible rewards can be equally or more effective than tangible rewards

A- Enterprise Environmental Factors Updates

B- Human Resource Plan

D- Project Management Plan

* Team Performance Assessments

* Enterprise Environmental Factors Updates

A- To help individual team members work together effectively

B- To manage the team members

D- To build consensus and overcome obstacles during the project work

Team building helps build effective teams.

B- Conduct Performance Appraisals

C- Develop Staffing Management Plan

D- Establish Ground Rules