Examples of key performance indicators

sales:
- succesity of business offers in %
- number of signed contracts or purchase orders
- average period of reaction time (in days or hours) on demand from client
- average period for preparation 1 business offer

design and development:

- average period of innovation cycle
- return of investment

production:
- % of nonconforming products
- PPM
- expenses for repairing of nonconformities
- % of complaints
- productivity of work
- % of delayed products / cases / orders
- yield of material
- profitability of business case
- profit in reality versus planned profit (in %)
- expanses in reality versus planned expanses (in %)
- customer satisfaction with chosen parameter

projecting
- number of man-days spent on the project in reality versus planned number of man-days (in %)
- % of delayed projects
- average of delay in projects

purchasing, warehousing
- downtime in production from the reason of lack of material
- % of suppliers with QMS certificate
- stock turnover
- average value (Eur) committed in stock material
- value of damaged material during storage process

maintenance
- downtime in production from the reason of failure of machine
- expenses for maintenance for unit of production (e.g. for production of 1000 products)

quality inspection
- % of caught non-conforming products during inspection process versus % complaints from the
clients

transport
- travel costs for 1 km
- travel costs for unit of production
- average consumption of 1 concrete vehicle
- average consumption of all vehicles in company

management of complaints
- reaction time for complaint from client (average time)
- average period for solving complaint from client (from receiving till closing of complaint)

HR
- fluctuation of employees (%)
- effectiveness of trainings (%)
- ratio of planned and realized trainings

Zvolen, 07.02.2014
Prepared by: R. Richter