RICHARD FLATTUM

(360) 281-3040 Brush Prairie, WA

richardflattum@gmail.com View LinkedIn

O P E R AT I O NS M AN AG E R , P R OD U C T I O N , M AN U F ACT U RI N G /T R ADE S H OW , E V E NT P R OD UC E R
March 12, 2018

Dear Hiring Manager,

With accomplished careers as a leader in operations management, manufacturing, and tradeshow event production, I am
pursuing a career change. Strength is converting theory into real-world solutions. As a Senior Manufacturing and Product
Service Manager for Datalogic, I successfully utilized my technical problem solving, team leadership, and manufacturing
expertise to develop highly productive teams producing quality laser-based products for Class A manufacturing. As the
Director of Operations for International Sportsmen’s Expositions and at Lead Right Event Consulting, I successfully utilize
project management, business management, team leadership, logistics proficiency, and industry expertise to lead and
manage large industry-leading trade shows/expositions in many of the largest U.S. markets.

I am now seeking a new challenge appropriate for my skill sets, and am confident that I could become a key member of
an industry-leading team. Please consider the following qualifications:

 Business Operations and Information Systems Management – Adept at accounting practices, human
resources, office management, strategic planning, financial budgeting, business analysis, leasing, contracting
services; aptitude creating new business infrastructure, processes, procedures, managing computer networks,
database management, manufacturing, event management, and software solutions; including project
management, CRM development, Crystal Reports, AutoCAD LT, exposition management, Microsoft EXCEL,
WORD, Microsoft Office Suites, and more

 Production Operations Management –14 years experience team leadership certified, development of just-in-
time and Lean processes methods, tracking and reporting, quality methods, customer service, forecasting and
budgeting, exceptional problem solving and logistics, continuous improvement, in a Class A laser-based product
manufacturing environment

 Trade Show Operations and Event Management - 20 years of comprehensive experience producing large
trade shows, meetings and events; project management, customer service, marketing and sales collaboration and
production, database marketing, executing logistics; including exposition design, strategic planning, financial
budgeting, business analysis, excellence in tradeshow logistics and production, detailed negotiations for venues
and contractors, exhibitor and sponsorship customer service fulfillment, registration, and more

 Project Management & Team Leadership - Adept at project planning, budgeting, forecasting, process design,
training, problem solving, implementation, and review; aptitude cultivating strong professional relationships with
clients and colleagues through personable communication and listening skills focusing on collaborative team
leadership and coaching all levels of staff; a passion for helping others be successful

 Values driven character –excellence, continuous improvement, creating opportunity, team development

My broad-based background has allowed me to develop exceptional interpersonal and conflict resolution skills while
cultivating relationships and troubleshooting issues with a diverse range of clients, vendors, cultures, and staff. I am
confident in my ability to apply my skills to your industry-leading team and feel certain that my strengths and experience
will be a material-asset toward moving your company goals and objectives forward.

I welcome a personal interview to discuss your opportunity and look forward to hearing from you to arrange a time to
meet.

Sincerely,

RICHARD FLATTUM
 RICHARD FLATTUM
(360) 281-3040 Brush Prairie, WA
richardflattum@gmail.com View LinkedIn

O P E R AT I O NS M AN AG E R , P R OD U C T I O N , M AN U F ACT U RI N G /T R ADE S H OW , E V E NT P R OD UC E R
Accomplished, results-driven, empowering leader, Operations Manager, Production Manager, Tradeshow Events Producer with
comprehensive experience in Class A manufacturing, project management, and all aspects of producing large events with 40,000
attendees. Exceptional ability to turn theories into solid plans of action, developing optimal logistics plans, business analysis, on-time
delivery of projects with a quality product to customers. Record of success developing high performance staff, budgeting, improving
procedures and process efficiency. Equally strong vendor negotiations resulting in lowest rates while targeting services that best fit the
business need, proficient with computer technology, increasing customer retention, while developing and supporting business revenue
opportunities.
For a senior leader that will develop your teams to move your business forward, contact me.

 Operations Management
 Manufacturing Management
 Project Management/Special Projects
 Business Analysis
 Budget & P&L Management
 Troubleshooting, Problem-solving
 Strategic Planning & Logistics
 Team Leadership, coaching, training
 Cross-Functional Collaboration
Areas of Excellence
 Production Management
 Information Systems Management
 Planning Models, Document &
Charts
 Database Implementation &
Reporting Systems
 Accounting and HR Administration
 Contracting Resources
 Process Efficiency, Procedures
 Tradeshow Production
 Event Management, Staffing
 Agile, Just-In-Time, ISO 9001 cert.
 Vendor & Customer/Client Relations
 After Sales Support Management
 Sales & Marketing Strategies
 Safety, Hazardous Chemicals
 Union & Non-union workers
 Hotel & Travel Accommodations

K E Y A C H I E V E M E NT S
Manufacturing Management & Trade Show Event Management
 Management team leader – Team Leadership certifications, facilitation, goals focused, cross-functional collaboration, self-
directed workgroups, tradeshow execution leadership; coaching and training methods that empower
 Manufacturing production – 14 years of hi-tech Class A product manufacturing team leadership producing laser-based
products, after-sale support factory repair and parts services as a profit center; just-in-time, error proofing, team-based self-
directed work groups, ISO 9001 quality certification
 Large Tradeshow Operations – 20 years experience all elements of large event business management, directing execution
and staffing over 85 exposition events; business analysis, project management, applied team leadership, technology,
documentation, and other manufacturing methods resulting in industry-leading execution
 Trade show development - Led the management team creating and executing trade shows at many of the largest western
U.S. venues and markets; including Oregon Convention Center, Colorado Convention Center, Salt Palace, South Towne
Exposition Center, Las Vegas Convention Center, Fairplex, University of Phoenix Stadium, WestWorld of Scottsdale, and
more
 Financial budget management – Accounting staff management, business analysis, optimal budget accuracy through detailed
planning and expense tracking
 Project management – Traditional and agile with scrum methodology; producing teamwork resulting in industry-leading
customer satisfaction
 Tradeshow Events Consultant – Provide management services to tradeshow/event management companies; services to
improve sales, sponsors, attendees, and the overall customer experience
 Computer technology management – Developed network infrastructure in-house and cloud, software tools implementations,
security, disaster recovery, I.T. contractor management; including Microsoft Suites, accounting, project management, CRM
development, database marketing, data mining & analysis, event management, EXOCAD, and more
 Tradeshow vendors, contractors, and venue management - RFP’s, contracts, leasing, best rates win-win negotiations,
relationship management, invoice management; targeting resources that best fit the business need
 Marketing, sales, and advertising – Cross-functional strategy collaboration, performance trend analysis, reporting
standardization, database marketing strategies, collaborate directly with sponsors and customers: electronic media, on-line,
website, e-mail campaigns, tracking and surveys, and more

P R O FE S S I ON AL W OR K H I S T O RY

Lead Right Event Consulting, LLC (see www.leadrightevents.com) 2017 – Present

Trade Show Management Consultant - Owner
As a Tradeshow Events Consultant, I provide contracted services to tradeshow event management companies to achieve their event
production goals, increase sales of exhibitors, sponsors, attendees, and improve services and customers’ overall experience.
 Provider services for all aspects of tradeshow and ancillary event management
 Develop strategies to increase event sales of exhibits, sponsorships, attendees, other opportunities, and customer retention
sales
 Improve event services in all aspects, improving the overall experience
 Teamwork leadership event environment training; developing junior event managers, staff, and workers; customer service,
practices, coaching, and more
 Contracted event-site management staff; providing customer support services for exhibitors, sponsors, and attendees;
including registration, meeting services, exhibit floor, dynamic features, ride & drives, ancillary events and more
 Event strategic planning, financial budget management, and post-event evaluations
 Venue and service contractors/vendors selection, RFP’s, contracting, relationship management
 Developing industry targeting marketing and sales strategies
 Cost tracking and controls strategies during production and at show-site
 Event logistics development, including all aspects of infrastructure, schedules, documentation, and more
 Logistics documentation using industry-leading methods
 Manage projects and provide formal status reporting
 Computer technology systems supporting the event reporting needs; including Microsoft suites, CRM’s, EXPOCAD, A to Z,
and more
 Stay current with event industry practices, technologies, and practices of other industries

International Sportsmen’s Expositions (International Angler’s Expositions), Vancouver, WA 1997 – 2017

Director of Operations / General Manager / Trade Show Events Director

This event management company produces large consumer tradeshows/sportsmen’s expositions for outdoors industries with
experience in 11 of the largest western US markets; up to 700 exhibiting companies with 40,000 attendees.
As Operations Manager, reporting to the President/CEO, I managed the company’s infrastructure to achieve business efficiency
through collaboration, computer technology tools, and resources that integrate with the processes of all staff responsibilities; including
marketing, sales, customer service, advertising, event operations, accounting, HR, executive administration, property leases,
insurances, office equipment, computer technology systems, and more
 Led the management team, projects, strategic planning, financial budgeting, all aspects of event planning, and event
execution
 Accounting and financial budgeting, managed accounting staff, chart-of-accounts, led trended history-based and zero-
based budgeting with business analysis reporting to colleagues, maintaining accurate information to support effective business
decisions; AP, AR, banking, payroll, 401K, other benefits, event operations budgets, administration budgets, and more
 Human Relations management, led the development of policies and benefits resulting in an industry-leading business
environment; fostering a positive, transparent, trusting environment; employee handbook, insurance benefits, and more
 Office administrative support equipment, customer billing, other processes and systems
 Computer Technology Management; developed the computer network infrastructure in-house and cloud, software tools
implementations, application procedures, security, disaster recovery, I.T. Contractor management; software including
Microsoft Suites, EXCEL, SAGE Accounting, CRM’s, EXPOCAD Expo management and invoicing, database link mapping,
Crystal Reports data-mining, e-marketing tools, e-ticketing, project management, and more
 Database Marketing sales process development, procedures, sales program strategies, analysis, and data mapping
As Tradeshow Events Director, production of all aspects for large sportsmen’s expositions and other ancillary events targeting many
vertical outdoors industries, creating safe merchandised marketing-coop selling environments for 200 to 700 companies covering
200,000 to 600,000SF for one week of face-to-face sales of products, services, and education to engage 10,000 to 40,000 targeted
buyers or/and consumers for the purpose of obtaining a competitive advantage. Entailing significant logistics proficiency, financial
budgeting, business analysis, cost tracking, leasing venues, event design considering merchandising and logistics, contracting furniture
and utilities service vendors, tenting, freight services, signage, security, police, EMT’s, registration, box office, hotels, parking, shuttling,
food and beverage, catering, all aspects of event management and contractor staffing, insurances, schedules, documentation,
marketing, communications, in concert with the event exhibitor/sponsor sales and marketing strategies.
 20 years experience full scale, all aspects of event management for over 85 large tradeshow events
 Financial budget management, data collection processes, business analysis, financial tracking, reporting, reviews and
corrective actions
 Project manager of events and other business development projects, leader of teams, collaboration with colleagues and
customers, status reporting to executives and teams; traditional and agile with scrum methodology
 Team-focused leadership through customer-focused collaboration, listening, clear goals focus, and respect; leading
management team, colleagues, administrative staff, and workers (union and non-union); team facilitation certification
 Efficiency improvements through implementing technology and logistics expertise; continuous improvement focus
 Event and exhibit areas design, merchandising, safety considerations, applying computer systems technology; EXPOCAD
 Manage all components of event production and execution; including delegating, coaching, train staff and contractors
 Marketing strategies, collaborate directly with marketing and sales staff, clients for sponsorship program development and
fulfillment, communications strategies, website development, e-commerce, and more
  Manage approval process for exhibitors and sponsorships sales, define the vertical industry promoted and develop
strategies
 Event venues, vendors, and contractor RFP’s, contracts, order details, logistics, schedules, partnership relationships,
invoice management, and industry-leading instruction documentation
 Managed accounting, chart-of-accounts, accounts payables, receivables, event-site cash and sales audit, procedures;
events as projects and business units
 Event exhibitor and sponsorship customer service, all fulfilment, rules and requirements development for exhibits,
registration, schedules, logistics plans, documentation, insurance, tax, and licensing; communications, implementation on the
website
 Define event credentials and processes; including registration, online ticketing, box office management, audits and money
management procedures, security procedures, contractors and labor management

Datalogic, Eugene, Oregon 1983 – 1997

Manufacturing Production Operations Manager

This division is a Class A industry leading hi-tech manufacturer of laser-based point-of-sale barcode scanners sold internationally, 300
– 500 employees

My responsibilities as Senior Production and Product Service Operations Supervisor for hi-tech Class A production and product service
teams were to efficiently produce high-quality product. Ensure practices consistent with methods of just-in-time, kanban, zero defect
quality processes, teamwork, self-directed work groups, maintaining current and efficient procedures, and maintain ISO 9001 quality
certification. Goals focused on customer on-time delivery, product quality, safety, cross-training, labor sharing, and material turns.
 Stayed technically current with product technologies and procedures for all current and obsolete products for the product
service teams
 Team Leadership certification, hiring, developing, facilitate self-directed workgroups, coaching, and evaluating staff
 Daily and trended reporting for technical, quality, and other production tracking of work teams
 Managed customer support for product service customers
 Managed factory support for international service center subsidiaries
 Managed product service repair and parts operations as a profit center
 Implementation team member for multiple enterprise database software systems for product service support and product
manufacturing; SAP and more
 Managed the implementation of many customer on-site service warranty repair projects throughout the U.S.

E D U C AT I O N & P R O F E S S I ON AL D E V E L OP M E NT
CERTIFICATIONS
Zenger Miller Team Leadership Trainer Certified
ISO 9001 Service Quality Implementation Certification
TRAINING & WORKSHOPS
How to Sell Exhibit Space (Jerry Eisner)
Habits of Highly Successful Sales People
Personnel Law Update (Larry Amburgey of Amburey & Rubin)
Myers-Briggs, Profile Type Indicator
Excellence in Logistics Management (University of Wisconsin – Madison Management Institute)
Team Leadership “How to Inspire Commitment, Teamwork, & Cooperation” (Seminars International)
Superior Customer Service
Service and Satisfaction (National Institute of Business Management)
Finance and Accounting for Non-Financial Managers and Supervisors (Fred Pryor Seminars)
Situational Leadership “Leveraging Human Performance” (Wilson Learning)
Achieving Zero Defects Quality Control Training “Poka-Yoke”
Project Management
Problem Solving and Decision Making
Zenger Miller Team Management Training (Keeping the Team on Course)
LANE COMMUNITY COLLEGE
Associate of Science in Electronics Engineering

T E C HNI C AL S KI L LS
AutoCAD LT • EXPOCAD • Crystal Reports • ACT! Contact Management • Smartsheet • Microsoft Office Suite • Adobe Acrobat Pro