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PRINCE
I - UNIT
INTRODUCTION TO HRM
Introduction:
According to Leon C. Megginson, the term human resources (HR) can be thought of as
“the total knowledge, skills, creative abilities, talents and aptitudes of an organization’s
workforce, as well as the value, attitudes and beliefs of the individuals involved.” The
term human resources can also be explained in the sense that it is a resource like any
natural resource. It does mean that the management can get and use the skill,
knowledge, ability etc., through the development of skills, tapping and utilizing them
again and again by developing a positive attitude among employees. The aspect of
‘attitude’ among the human resources aspects gained significance along with
globalization. Managing of these human resources deals with the above areas and also
provides an answer to the question referred above. Now, we shall discuss the meaning of
human resources management (HRM) and other areas.
ü Objectives for which the company is established are attained economically and
effectively,
ü Objectives of all levels of personnel are serve to the highest possible degree, and
ü Objective of society are duly considered and served.”
Functions of HRM
The functions of HRM can be broadly classified into two categories:
Managerial functions and Operative functions.
v Planning:
It is a predetermined course of action. Planning pertains to formulating strategies
of personnel programmers and changes in advance that will contribute to the
organizational goals. In other words, it involves planning of human resources,
requirements, recruitment, selection, training etc.
v Organizing:
An organization is a means to an end. It is essential to carry out the determined
course of action. In the words of J.C. Massie, an organization is a “structure and a
process by which a co-operative group of human beings allocates its task among
its members, identifies relationships and integrates its activities towards a
common objective.”
v Directing:
The next logical function after completing planning and organizing is the
execution of the plan. The basic function of personnel management at any level is
motivating, commanding, leading and activating people. The willing and effective
co-operation of employees for the attainment of organizational goals is possible
through proper direction.
v Controlling:
After planning, organizing and directing various actives of personnel
management, the performance is to be verified in order to know that the
personnel functions are performed in conformity with the actual with the plans,
identification of deviations if any and correcting of identified deviations.
ü Placement:
It is the process of improving, and changing the skills, Knowledge, creative ability,
aptitude, values, commitment etc., based on present and future job and organizational
requirements. This function includes:
ü Transfer: It is the process of placing employees in the same level jobs where
they can be utilized more effectively in consistence with their potentialities and
needs of the employees and the organization. It also deals with:
1. Developing transfer policies and procedures. 2. Guiding employees and line
management on transfers.
III. Compensation:
v Fringe Benefits: These are the various benefits at the fringe of the wage.
Management provides these benefits to motivate the employees and to meet
their life’s contingencies.
These benefits include:
ü Disablement benefit.
ü Housing facilities.
ü Educational facilities to employees and children.
ü Canteen facilities.
ü Recreational facilities.
ü Conveyance facilities.
ü Credit facilities.
ü Legal clinics.
ü Medical, maternity and welfare facilities.
ü Company stores.
IV. Human Relations: Practicing various human resources policies and programmes
like employment, development and compensation and interaction among employees
create a sense of relationship between the individual worker and management, among
workers and trade unions and the management. It is the process of interaction among
human beings. Human relations is an area of management in integrating people into
work situations in a way that motivates them to work together productively, co-
operatively and with economic, psychological and social satisfaction. It includes:
The scope of human resources management in the modern days is vast. In fact, the
scope of HRM was limited to employment and maintenance of and payment of wage and
salary. The scope gradually enlarged to providing welfare facilities, motivation,
performance appraisal, human resources management, maintenance of human
relations, strategic human resources and the like. The scope has been continuously
enlarging.
Human resources play a crucial role in the development process of modern economics.
Arthur Lewis observed, “there are great differences in development countries which
seem to have roughly equal resources, so it is necessary to enquire into the difference in
human behaviour.” It is often felt that though the exploitation of natural resources,
availability of physical and financial resources and international aid play prominent
roles in the growth of modern economies, none of these factors is more significant than
efficient and committed manpower. It is in fact said that all development comes from
the human mind. Human Resources in the Nation’s Well-being
A nation with abundance of physical resources will not benefit itself unless human
resources make use of them. In fact, human resources with right attitude are solely
responsible for making use of national resources and for the transformation of
traditional economies into the modern industrial and knowledge economies. Man Vis-à-
vis Machine Most of the problems in organizational sectional sections are human and
social rather than physical, technical or economic. No industry can be rendered efficient,
so long as the basic fact remains unrecognized that it is principally human. It is not a
mass of machines and technical processes but a body of men.
Role of HRM: Human Resources Management plays the most crucial role in the
management of an organization. Human resources play crucial role in the conversion
process of inputs. Product design, quality maintenance, rendering services etc., depend
upon the efficiency of human resources. Similarly, human resources plays critical role in
marketing the products and services. Human resource also plays significant role in
managing finances and managing information systems.
µ To identify and satisfy individual and group needs by providing adequate and
equitable wages, incentives , employee benefits and social security and measures
for challenging work, prestige, recognition, security, status etc.
Definition of HRM Policy: A Policy is a plan of action. Brewster and Richbell defined
HRM policies as, “set of proposals and actions that act as a reference point for managers
in their dealings with employees”. “HR polices constitute guides to action. They furnish
the general standards or bases on which decisions are reached. Their genesis lies in an
organisation”s values, philosophy, concepts and principles”. HR policies guide the
course of action intended to accomplish personnel objectives.
Role of HR Manager:
Human Resources Manager plays a vital role in the modern organization. He plays
various strategic roles at different levels in the organization. Te roles of the HR Manager
include roles of conscience, of a counselor, a mediator, a company spokesman, a
problem solver and a change agent.
JOB DESIGN
Job design is defined as the process of deciding on the content of a job in terms of duties
and responsibilities of the jobholders; on the methods to be used in carrying out the job,
in terms of techniques, systems and procedures and on the relationships that should
exist between the job holder and his superiors, subordinates and colleagues. Factor
affecting job design include organizational factors, environmental factors and
behavioural factors. Two important goals of job design:
organizational performance.
ii. Human Approach: Human relations approach to job design recognizes the
need to design the jobs which are interesting and rewarding.
Job Rotation:
Job rotation refers to the movement of an employee from one job to another. Jobs
themselves are not actually changed, only the employees are rotated among various
jobs. An employee who works on a routine/respective job moves to and works on
another job for some hours/days/months and backs up to the first job. This measure
relieves the employee from boredom and monotony, improves employee’s skills
regarding various jobs, prepares the competent employees and provides competitive
advantage to the company These measures also improves worker’s self-image and
provides personal growth. However, frequent job rotations are not advisable in view
of their negative impact on the orgsnisation and the employee.
Job Enlargement:
Job enlargement means adding more and different tasks to a specialized job to
provide greater variety. This process is called horizontal job loading or horizontal job
enlargement. Job enlargement is a horizontal slice of the organization. It tackles
dissatisfaction and reduces monotony by increasing the variety and scope of tasks.
This technique leads to specialization, it improves worker satisfaction, quality of
production and overall efficiency of the organization.
Job Enrichment:
Job enrichment loads the job vertically. Job enrichment means adding duties and
responsibilities that will provide for skill variety, task identity, task significance,
autonomy and feedback on job performance. It tries to deal with dissatisfaction by
increasing job depth as work activities from a vertical slice of the organizational unit
are combined in one job. As work becomes more challenging and worker
responsibility increases, motivation and enthusiasm also increase. Dale S. Beach has
suggested specific action steps for designing enriched jobs. They are:
JOB ANALYSIS
¶ Job: A job is “a group of positions that are similar as to the kind and level of
work.” In some instances, only one position may be involved, simply because no
other similar position exists. For example, in the small firm the position of
personnel manager also constitutes a job since there is only one personnel
manager position in the organization. Further, there may be six employees, “all of
whom are classified under the same title, yet each may perform slightly different
work.” For example, there may be five or six cashiers in a large commercial balk
branch who may do different work.
Occupation: An occupation “is a group of jobs that are similar as to the kind of
work land are found throughout an industry or the entire country.” An
occupation is la category of work found in many firms.
¶ Job Analysis: The U.S. Department of Labour defined job analysis as “the
process of determining, by observation and study and reporting pertinent
information relating to the nature of a specific job. It is the determination of the
tasks which comprise the job and of the skills, knowledge, abilities and
responsibilities required of the worker of a successful performance and which
differentiate one job from all others.”
¯ Strategies: The strategies of the company are the basis for any organizational
activity including job analysis. If the strategy implementation needs innovative
skills and autonomy, they should be included in the job analysis.
Job Description:
Job description is an important document which is basically descriptive in nature and
contains a statement of job analysis. It serves to identify a job for consideration by other
job analysts. It tells us what should be done, why it should be done, and where it should
be performed.
JOB SPECIFICATION
ÿ i. physical specifications,
ÿ ii. mental specifications,
ÿ iii. emotional and social specifications and
ÿ iv. behavioural specifications.
In simple terms, human resource planning means deciding the number and type of the
human resources required for each job, unit and the total company for a particular
future date in order to carry our organizational activities. E.W. Vetter viewed human
resources planning as “a process by which an organization should move from its current
manpower position to its desired manpower position. Through planning management,
strive to have the right number and right kind of people at the right place at the right
time, doing things which result in both the organization and the individual receiving
maximum long-run benefit.”
Benefits of HR Planning:
¶ Human Resources Planning (HRP) anticipates not only the required kind and
number of employees but also determines the action plan for all the functions of
personnel management. The major benefits of human resources planning are:
¶ It checks the corporate plan of the organization.
¶ It offsets uncertainty and change. But the HRP offsets uncertainties and changes
to the maximum extent possible and enables the organization to have right men
at the right time and in the right place.
¶ It provides scope for advancement and development of employees training,
development etc.
Several factors affect HRP. These factors can be classified into external factors and
internal factors.
The Human Resource Information System (HRIS) is a software or online solution for
the data entry, data tracking, and data information needs of the Human Resources,
payroll, management, and accounting functions within a business. Normally packaged
as a data base, hundreds of companies sell some form of HRIS and every HRIS has
different capabilities. Pick your HRIS carefully based on the capabilities you need in
your company.
The Human Resource Information Systems (HRIS) provide:
þ Management of all employee information.
þ Reporting and analysis of employee information.
þ Company-related documents such as employee handbooks, emergency
evacuation procedures, and safety guidelines.
þ Benefits administration including enrollment, status changes, and personal
information updating.
þ Complete integration with payroll and other company financial software and
accounting systems.
þ Applicant and resume management.
An effective HRIS provides information on just about anything the company needs to
track and analyze about employees, former employees, and applicants. Your company
will need to select a Human Resources Information System and customize it to meet
your needs. With an appropriate HRIS, Human Resources staff enables employees to do
their own benefits updates and address changes, thus freeing HR staff for more strategic
functions. Additionally, data necessary for employee management, knowledge
development, career growth and development, and equal treatment is facilitated.
Finally, managers can access the information they need to legally, ethically, and
effectively support the success of their reporting employees.
Strategic HR Planning:
The strategic HR planning process: The strategic HR planning process has four
steps:
þ Assessing the current HR capacity
þ Forecasting HR requirements
þ Gap analysis
þ Developing HR strategies to support organizational strategies
þ Assessing current HR capacity
Based on the organization’s strategic plan, the first step in the strategic HR planning
process is to assess the current HR capacity of the organization. The knowledge, skills
and abilities of your current staff need to be identified. This can be done by developing a
skills inventory for each employee.
Forecasting HR requirements: The next step is to forecast HR needs for the future
based on the strategic goals of the organization. Realistic forecasting of human
resources involves estimating both demand and supply.
Gap analysis: The next step is to determine the gap between where your organization
wants to be in the future and where you are now. The gap analysis includes identifying
the number of staff and the skills and abilities required in the future in comparison to
the current situation
¯ Restructuring strategies
¯ Training and development strategies
¯ Recruitment strategies
¯ Outsourcing strategies
¯ Collaboration strategies
II - UNIT
RECRUITMENT & SELECTION
Introduction to Recruitment:
Once the required number and the kind of human resources are determined, the
management has to find the places where required human resources are/will be
available and also work out strategies for attracting them towards the organization
before selecting suitable candidates for jobs. This process is generally known as
recruitment. Some people use the term ‘recruitment’ for employment. These two are not
one and the same. Recruitment is only one of the steps in the entire employment
process. Some others use the term recruitment for selection. These two terms are
different. Technically speaking, the function of recruitment precedes the selection
function and it includes only finding, developing the sources of prospective employees
and attracting them to apply for jobs in an organization, whereas the selection is the
process of finding out the most suitable candidate to the job out of the candidates
attracted(i.e., recruited).
Recruitment Definition:
Recruitment is defined as “a process to discover the sources of manpower to meet the
requirements of the staffing schedule and to employ effective measures for attracting
that manpower in adequate numbers to facilitate effective selection of an efficient
workforce.” Edwin B.Flippo defined recruitment as “the process of searching for
prospective employees and stimulating them to apply for jobs in the organization.”
These definitions can be analyzed by discussing the processes of recruitment through
systems approach.
Internal recruitment methods are not only cost efficient, they also support employee
satisfaction and moral. Before looking outside of the company for talent, take the time to
look at the current employees. Nothing causes more dissatisfaction than having
someone new take the position that an employee has been working to get promoted to.
Promoting within requires less training and transition. Here are two ways to accomplish
this:
Job postings – post open positions for employees to apply for before external hires are
considered.
Skills inventory – have HR keep a record of employee skills. Review the inventory to
identify any employees that might qualify for the job. Invite them to apply.
External Recruitment
The External Recruitment is the source of the fresh blood for the organization. As
a very critical HR Process, the external recruitment process has to be set up very
carefully. The external recruitment is a process, which is very sensitive to changes on the
external market and the managers are very sensitive about that as well.
Job centres – These are paid for by the government and are responsible for helping
the unemployed find jobs or get training. They also provide a service for businesses
needing to advertise a vacancy and are generally free to use.
Unsolicited applicants – most business will have unsolicited resumes. Make sure
these resumes are kept and filed. Review these before beginning to advertise. The right
candidate might very well be in that file.
Events – job fairs, open houses. These are costly to run but can produce excellent
results. The number of positions available can best determine if it is worth the
investment.
Campus Placements – co-op programs and job placement programs are a great way
to bring in new employees. Contact local colleges or universities to see if there is an
opportunity to work together.
Modern Sources of Recruitment: A number of modern recruitment sources are
being used by the corporate sector in addition to traditional sources.
Modern external sources include: Walk in and consult in, head-hunting, body-
shopping, mergers and acquisitions, tele-recruitment and outsourcing.
Ï Walk-in: The busy organizations and the rapid changing companies do not find
time to perform various functions of recruitment. Therefore, they advise the
potential candidates to attend for an interview directly and without a prior
application on a specified date, time and at a specified place. The suitable
candidates from among the interviewees will be selected for appointment after
screening the candidates through tests and interviews.
Ï (ii) Consult-in: The busy and dynamic companies encourage the potential job
seekers to approach them personally and consult them regarding the jobs. The
companies select the suitable candidates from among such candidates through
the selection process.
External Recruitment Sources: Organisations may look for people outside it. Entry
level jobs are usually filled by new entrants from outside. Also in the following
circumstances organisations may resort to outside sources:
Ï b. when the organisation feels it necessary to impart new blood for fresh ideas.
Vast and Fast Source: The fast developing IT industry and high technology oriented
industry invariably require vast human resources within the short span of time. The best
strategy to get vast human resources immediately is through internet.
Research on the effects of utilizing a RJP has demostrated cost savings due to increased
performance and job survival; decreased levels in turnover by better meeting employee
expectations, improving their ability to cope, providing a perception of honesty for the
organization and allowing them to self-select themselves for the position. In addition,
there is also increased post-employment job satisfaction by giving them preparation to
cope with the demands of the position and making them feel that the employer has been
honest in their recruitment process.
The Realistic Job Preview should be used to: Help unsuitable applicants withdraw
themselves before the formal recruitment process takes place. Ensure such ‘self-
elimination’ is seen in a positive, brand aligned and advisory way. These applicants may
also be customers and it is important to treat them with dignity.
recruits and ensures candidates finally selected are likely to align well with the values
and culture of the organization.
Selection:
Selection is a process of measurement, decision making and evaluation. The goal of a
selection system is to bring in to the organisation individuals who will perform well on
the job. To have an accurate and fair selection system, an organisation must use reliable
and valid measures of job applicant characteristics. In addition, a good selection system
must include a means of combining information about applicant characteristics in a
rational way and producing correct hire and no-hire decisions. A good personnel
selection system should add to the overall effectiveness of the organisation.
Organisations vary in the complexity of their selection system. Some merely skim
applications blanks and conduct brief, informal interviews, whereas others take to
resting, repeated interviewing, background checks and so on. Although the latter system
is more costly per applicant, many benefits are realised from careful, thorough selection.
An organisation needs to have members who are both skilled and motivated to perform
their roles. Either such members can be identified by careful selection or attempts can
be made to develop them after hire by extensive training. Thus cursory selection may
greatly increase training and monitoring costs, whereas spending more on the selection
process will reduce these post-hire expenses.
Selection procedure:
Selection procedure employs several methods of collecting information about the
candidate’s qualifications, experience, physical and mental ability, nature and
behaviour, knowledge, aptitude and the like for judging whether a given applicant is
suitable or not for the job. Therefore, the selection procedure is not a single act but is
essentially a series of methods or stages by which different types of information can be
secured through various selection techniques. At each step, facts may come to light
which are useful for comparison with the job requirement and employee specifications.
(i) Job Analysis, (ii) Recruitment. (iii) Application Form, (iv) Written Examination, (v)
Preliminary Interview (iv) Business Games (vii) Tests. (viii) Final Interview. (ix) Medical
Examination (x) Reference Checks. (xi) Line Manager’s Decision. (xii) Job offer (xiii)
Employment.
Job Analysis: Job analysis is the basis of selecting the right candidate. Every
organization should finalize the job analysis, job description, job specification and
employee specifications before proceeding to the next stop of selection.
Human Resource Plan: Every company plans for the required number of and kind of
employees for a future date. This is the basis for recruitment function.
Recruitment: Recruitment refers to the process of searching for prospective employees
and stimulating then to apply for jobs in an organization. It is the basis for the
remaining techniques of the selection and the latter varies depending upon the former.
It develops the applicants’ pool.
Development of Bases for Selection: The Company has to select the appropriate
candidates from the applicants’ pool. The company develops or borrows the appropriate
bases/techniques for screening the candidates in order to select the appropriate
candidates for the jobs.
Business Games: Business games are widely used as a selection technique for
selecting management trainees, executive trainees and managerial personnel at junior,
middle and top management positions. Business games help to evaluate the applicants
in the areas of decision-making identifying the potentialities, handling the situations,
problem-solving skills, human relations skills etc. Participants are placed in a
hypothetical work situation and are required to play the role situations in the game. The
hypothesis is that the most successful candidate in the game will be the most successful
one on the job.
Test: Psychological tests play a vital role in employee selection. A psychological test is
essentially an objective and standardized measure of sample of behavior from which
inferences about future behavior and performance of the candidate can be drawn.
Objectivity of tests refers to the validity and reliability of the instruments in measuring
the ability of the individuals. Objectivity provides equal opportunity to all the job
seekers without any discrimination against sex, caste etc. standardization of test refers
to uniformity of the total behavior of the prospective employee on the job.
Types of Test: Tests are classified into six types. They are Aptitude tests, Achievement
tests , Situational tests, Interest tests, Personality tests and Multidimensional testing.
Aptitude tests: These tests measure whether an individual has the capacity or latent
ability to learn a given job if given adequate training. Aptitudes can be divided into
general and mental ability or intelligence and specific aptitudes such as mechanical,
clerical, manipulative capacity etc.
company rather than their intelligence quotient. As such, emotional quotient (EQ) is
used as important criteria in the employee selection process.
Achievement Tests: These tests are conducted when applicants claim to know
something as these tests are concerned with what one has accomplished. These tests are
more useful to measure the value of a specific achievement when an organization wishes
to employ experienced candidates. These tests are classified into: (a) Job knowledge
test: and (b) Work sample test.
Situational test: This test evaluates a candidate in a similar real life situation. In this
test, the candidate is asked either to cope with the situation or solve critical situations of
the job.
Interest tests: These tests are inventories of the likes and dislikes of candidates in
relation to work, job, occupations, hobbies and recreational activities. The purpose of
this test is to find out whether a candidate is interested or disinterested in the job for
which he is a candidate and to find out in which area of the job range/occupation the
candidate is interested. The assumption of this test is that there is a high correlation
between the interest of a candidate in a job and job success. Interest inventories are less
faked and they may not fluctuate after the age of 30.
Personality Tests: These tests prove deeply to discover clues to an individual’s value
system, his emotional reactions and maturity and characteristic mood. They are
expressed in such traits like self-confidence, tact, emotional control, optimism,
decisiveness, sociability, conformity, objectivity, patience, fear, distrust, initiative,
judgment dominance of submission, impulsiveness, sympathy, integrity, stability and
self-confidence.
Cognitive Ability Tests: These tests measure mathematical and verbal abilities.
Popularly known tests of this category include Graduate Record Examination (GRE) and
Scholastic Aptitude Test (SAT).
Wonderlic Personnel Test: This test includes perceptual, verbal and arithmetic.
Polygraph Tests: The polygraph is an instrument that records changes in breathing,
blood pressure, pulse and skin response associated with sweating of palms and plots
these reactions on paper.
Multi-dimensional Testing: However, the need for multi-skills is being felt by most
of the companies’ consequent upon globalization, competitiveness and the consequent
customer-centred strategies. Organization have to develop multi-dimensional testing in
order to find out whether the candidates possess a variety of skills or not, candidate’s
ability to integrate the multi-skills and potentiality to apply them based on situational
and functional requirement.
Ï Informal Interview: This is the interview which can be conducted at any place
by any person to secure the basic and non-job related information. the
interaction between the candidate and the personnel manager when the former
meets the latter to enquire about the vacancies or additional particulars in
connection with the employment advertisement is an example of informal
interview.
Ï Unstructured Interview: In this interview, the candidate in given the freedom
to tell about himself by revealing his knowledge on various items/areas, his
background , expectations, interest etc. Similarly, the interviewer also provides
information on various items required by the candidate.
Core Interview: It is normally the interaction between the candidate and the line
executive or experts on various areas of no knowledge, skill, talent etc. this interview
may take various forms like: Background Information Interview, Job and Probing
Interview, Stress Interview, Stress Interview, Group Discussion Interview, Formal and
Structured Interview, Panel Interview & Depth Interview.
Job and Probing Interview: This interview aims at testing the candidate’s job
knowledge about duties, activities, methods of doing the job, critical/problematic
areas, methods of handling those areas etc.
Stress Interview: This Interview aims at testing the candidate’s job behaviour
and level of withstanding during the period of stress and strain. The interviewer
tests the candidate by putting him under stress and strain by interrupting the
applicant from answering, criticising his opinions, asking questions pertaining to
unrelated areas, keeping silent for unduly long periods after he has finished
speaking etc. stress during the middle portion of the interview gives effective
results. Stress interview must be handled with utmost care and skill. This type
interview is often invalid, as the interviewee’s need for a job and his previous
experience in such type of interviews may inhibit his actual behaviour under such
situations.
interview is known as panel interview. Interviews for middle level and senior
level managers are normally conducted by the panel of experts.
Decision-Making Interview:
After the candidates are examined by the experts including the line managers of the
organization in the core areas of the job, the head of the department/section concerned
interviews the candidates once again, mostly through informal discussion. The
interviewer examines the interest of the candidate in the job, organization,
reaction/adaptability to the working conditions, career planning, promotional
opportunities, work adjustment and allotment etc. the Personnel Manager also
interviews the candidates with a view to find out his reaction/acceptance regarding
salary, allowances, benefits, promotions, opportunities etc.
The head of the department and the personnel manager exchange the views and then
they jointly inform their decision to the chairman of the interview board, who finally
makes the decision about the candidates’ performance and their ranks in the interview.
Most of the organizations have realized recently that employees’ positive attitude
matters much rather than employees’ skills and knowledge. Employees with positive
attitude contribute much to the organization. Hence the interviewers look for the
candidates with the right attitude while making final decision.
Medical examination: – Applicants who have crossed the above stages are sent for a
physical examination either to the company’s physician or to a medical officer approved
for the purpose.
Reference checks: – The applicant is asked to mention in his application form the
names and addresses of two or three persons who know him well.
Final approval: – The shortlisted candidates by the department are finally approved
by the executives of the concerned department. Employment is offered in the form of
appointment letter mentioning the post, the rank, the grade, the date by which the
candidate should join and other terms and conditions in brief.
HR Interview
Ï There are a number of ways that can be used to make the HR interview more
successful. The use of stereotypes should be reduced as much as possible. Sex and
race should not play a role in the selection process of the company. Studies have
shown that interviewers who do not have an advanced knowledge of the job are
much more likely to use stereotypes than those who do understand the job
requirements.
ÿ The questions that are asked during the interview should always be related to the
job. When applicants are asked questions which are not related to the job, this
can damage the credibility of the company. To solve these problems, it is
important for a company to make sure they train their employees, especially
those who will be interviewing applicants. The interviewer must have
interpersonal skills. They should not make quick decisions about those they
interview, and they should never use stereotypes. The emphasis should never be
placed on any one characteristic, especially if the job requires the applicant to be
skilled in multiple areas.
absolute standard. Thus an average candidate can be rated as higher than average
if he or she comes after one or two poor candidates and lower than average if he
or she follows an excellent candidate.
¯ First Impression Error: Some interviewers tend to form a first impression of
candidates rather quickly, based on a review of the application blank or on the
first few moments of the interview. Thus, this impression is based on relatively
little information about the candidate. Nevertheless the initial judgment is
resistant t change as more information or contradictory information is acquired.
In addition, the interviewer may choose subsequent questions based on the first
impression, in an attempt to confirm the positive or negative impression.
¯ Traits Rated and Halo Error: Halo error occurs when either the interviewer’s
overall impression or strong impression of a single dimension spreads to
influence his or her rating of other characteristics. For instance, if a candidate
impresses the interviewer as being very enthusiastic, the interviewer might tend
to rate he candidate high on other characteristics, such as job knowledge, loyalty
and dependability.
Placement: Placement refers to assigning rank and responsibility to an individual,
identifying him with a particular job. If the person adjusts to the job and continues to
perform per expectations, it means that the candidate is properly placed. However, if the
candidate is seen to have problems in adjusting himself to the job, the supervisor must
find out whether the person is properly placed as per the latter’s aptitude and potential.
Usually, placement problems arise out of wrong selection or improper placement or
both. Therefore, organizations need to constantly review cases of employees
expectations / potential and employee related problems such as turnover, absenteeism,
accidents etc., and assess how far they are related to inappropriate placement decisions
and remedy the situation without delay.
Induction: Induction refers to the introduction of a person to the job and the
organization. The purpose is to make the employee feel at home and develop a sense of
pride in the organization and commitment to the job. The induction process is also
envisaged to indoctrinate, orient, acclimatize, and acculturate the person to the job and
the organization. The basic thrust of Induction training during the first one or few weeks
after a person joins service in the organization is to:
III – UNIT
Team spirit – Training and Development helps in inculcating the sense of team work,
team spirit, and inter-team collaborations. It helps in inculcating the zeal to learn within
the employees.
Organization Culture – Training and Development helps to develop and improve the
organizational health culture and effectiveness. It helps in creating the learning culture
within the organization.
Quality – Training and Development helps in improving upon the quality of work and
work-life.
Health and Safety – Training and Development helps in improving the health and
safety of the organization thus preventing obsolescence.
Morale – Training and Development helps in improving the morale of the work force.
Image – Training and Development helps in creating a better corporate image.
ü (i) To prepare the employee, both new and old to meet the present as well as the
changing requirements of the job and the organization.
ü (ii) To prevent obsolescence.
ü (iii) To impart the new entrants the basic knowledge and skills they need for an
intelligent performance of a definite job.
ü (iv) To prepare employees for higher level tasks.
ü (v) To assist employees to function more effectively in their present positions by
exposing them to the latest concepts, information and techniques and developing
the skills they will need in their particular fields.
ü (vi) To build up a second line of competent officers and prepare them to occupy
more responsible positions.
ü (vii) To broaden the minds of senior managers by providing them with
opportunities for an interchange of experiences within and outside with a view to
correcting the narrowness of outlook that may arise from over-specialization.
ü (viii) To develop the potentialities of people for the next level job.
ü (ix) To ensure smooth and efficient working of a department.
ü (x) To ensure economical output of required quality.
ü (xi) To promote individual and collective morale, a sense of responsibility, co-
operative attitudes and good relationships.
On-the Job Training Methods: This type of training, also known as job instruction
training, is the most commonly used method. Under this method, the individual is
placed on a regular job and taught the skills necessary to perform that job. The trainee
learns under the supervision and guidance of a qualified worker or instructor. On-the-
job training has the advantage of giving first hand knowledge and experience under the
actual working conditions. While the trainee learns how to perform a job, he is also a
regular worker rendering the services for which he is placed on rendering services in the
most effective manner rather than learning how to perform the job. On-the-job training
methods include job rotation, coaching, job instruction or training through step-by-step
and committee assignment.
Job Rotation: This type of training involves the movement of the trainee from one job
to another. The trainee receives job knowledge and gains experience from his supervisor
or trainer in each of the different job assignments. Though this method of training is
common in training managers for general management positions, trainees can also be
rotated from job to job in work-shop jobs. This method gives an opportunity to the
trainee to understand the problems of employees on other jobs and respect them.
Coaching: The trainee is placed under a particular supervisor who functions as a coach
in training the individual. The supervisor provides feedback to the trainee on his
performance and offers him some suggestions of his burden. A limitation of this method
of training is that the trainee may not have the freedom or opportunity to express his
own ideas.
Job Instruction: This method is also known as training through step by step. Under
this method, the trainer explains to the trainee the way of doing the jobs, job knowledge
and skills and allows him to do the job. The trainer appraises the performance of the
trainee, provides feedback information and corrects the trainee.
Benefits of Universities:
þ Touch with market place
þ Improvement in recruitment chances
þ Improvement in attraction of quality students
Off-the-Job Methods: Under this method of training, the trainee is separated from
the job situation and his attention is focused upon learning the material related to his
future job performance. Since the trainee is not distracted by job requirements, he can
place his entire concentration on learning the job rather than spending his time in
performing it. There is an opportunity for freedom of expression for the trainees.
Companies have started using multimedia technology and information technologies in
training off-the-job training methods are as follows:
be used for a large group of trainees. Thus, costs and time involved are reduced.
The major limitation of the lecture method is that it does not provide for transfer
of training effectively.
Preparing the Instructor: The instructor must know both the job to be taught
and how to teach it. The job must be divided into logical parts so that each can be
taught at a proper time without the trainee losing plan. For each part, one should
have in mind the desired technique of instruction, that is, whether a particular
point is best taught by illustration, demonstration or explanation.
unfamiliar task. Though the instructor may have executed this training procedure, many
times he or she never forgets its newness to the trainee. The quality of empathy is a
mark of the good instructor.
Getting Ready to Teach: This stage of the program is class hour teaching involving
the following activities:
The specification of values forms a basis for evaluation. The basis of evaluation and the
mode of collection of information necessary for evaluation should be determined at the
planning stage. The process of training evaluation has been defined as “any attempt to
obtain information on the effects of training permance and to assess the value of
training in the light of that information”. Evaluation leads to controlling and correcting
the training program. Hamblin suggested five level at which evaluation of training can
take place, viz, reactions, learning, job behavior, organization and ultimate value.
Ï Learning: Training program, trainer’s ability and trainee ability are evaluated
on the basis of quantity of content learned and time in which it is learned and the
learner’s ability to use or apply the content he learned.
Ï Job Behavior: This evaluation includes the manner and extent to which the
trainee has applied his learning to his job.
programs are achieved or not. The development programs would be effective, if they
contribute to the organizational group and individual goals. Management should
delegate the responsibility of evaluation to a senior manager in the HRD department.
The evaluation specialist should be clear of the objectives and goals against which the
evaluation is conducted. Evaluation should be a continuous process and specific. The
evaluation specialist should inform the trainees well in advance the content, objectives,
areas and the method of evaluation. Evaluation must be objective oriented. Evaluation
must be realistic in terms of direction, standards etc., The areas of evaluation include
different managerial skills, knowledge, technical skills and knowledge and conceptual
skills and knowledge. The areas should be specific for each MDP based on the content
provided. Further, the evaluation can also be conducted regarding the training
methodology, input/output/content, infrastructure and physical facilities, teaching aids
etc.,
Evaluation should not only immediately be after the completion of the programs but
also in specific intervals in the long-run in order to find out the impact of the MDP on
the job behavior and efficiency of the trainee. Further, their evaluation may also
measure the improvement in decision-making skill, interpersonal relation, strategy
making and implementation skills, role modeling skills etc., these areas depend upon
the content of each MDP. The evaluation results should be provided to the trainees,
their superiors, subordinates and HRD department of the organization. These results
can be used for further improvement of the future programs in the company.
Performance Appraisal
Performance appraisal is the process of obtaining, analyzing and recording information
about the relative worth of an employee. The focus of the performance appraisal is
measuring and improving the actual performance of the employee and also the future
potential of the employee. Its aim is to measure what an employee does. According to
Flippo, a prominent personality in the field of Human resources, “performance
appraisal is the systematic, periodic and an impartial rating of an employee’s excellence
in the matters pertaining to his present job and his potential for a better job.”
Performance appraisal is a systematic way of reviewing and assessing the performance
of an employee during a given period of time and planning for his future.
It is a powerful tool to calibrate, refine and reward the performance of the employee. It
helps to analyze his achievements and evaluate his contribution towards the
achievements of the overall organizational goals. By focusing the attention on
performance, performance appraisal goes to the heart of personnel management and
reflects the management’s interest in the progress of the employees.
| Straight Ranking Method: This is one of the oldest and simplest techniques of
performance appraisal. In this method, the appraiser ranks the employees from
the best to the poorest on the basis of their overall performance. It is quite useful
for a comparative evaluation.
| Forced Distribution: To eliminate the element of bias from the rater’s ratings,
the evaluator is asked to distribute the employees in some fixed categories of
ratings like on a normal distribution curve. The rater chooses the appropriate fit
for the categories on his own discretion.
Assessment Centers: An assessment centre typically involves the use of methods like
social/informal events, tests and exercises, assignments being given to a group of
employees to assess their competencies to take higher responsibilities in the future.
Generally, employees are given an assignment similar to the job they would be expected
to perform if promoted. The trained evaluators observe and evaluate employees as they
perform the assigned jobs and are evaluated on job related characteristics. The major
competencies that are judged in assessment centres are interpersonal skills, intellectual
capability, planning and organizing capabilities, motivation, career orientation etc.
assessment centres are also an effective way to determine the training and development
needs of the targeted employees.
Human Resource Accounting Method: Human resources are valuable assets for
every organization. Human resource accounting method tries to find the relative worth
of these assets in the terms of money. In this method the Performance appraisal of the
employees is judged in terms of cost and contribution of the employees. The cost of
employees include all the expenses incurred on them like their compensation,
recruitment and selection costs, induction and training costs etc whereas their
contribution includes the total value added (in monetary terms). The difference between
the cost and the contribution will be the performance of the employees. Ideally, the
contribution of the employees should be greater than the cost incurred on them.
Self appraisal gives a chance to the employee to look at his/her strengths and
weaknesses, his achievements, and judge his own performance. Superior’s appraisal
forms the traditional part of the 360 degree performance appraisal where the
360 degree performance appraisal is also a powerful developmental tool because when
conducted at regular intervals it helps to keep a track of the changes others’ perceptions
about the employees. A 360 degree appraisal is generally found more suitable for the
managers as it helps to assess their leadership and managing styles. This technique is
being effectively used across the globe for performance appraisals. Some of the
organizations following it are Wipro, Infosys, and Reliance Industries etc.
Measuring the Actual Performance: The most difficult part of the Performance
appraisal process is measuring the actual performance of the employees that is the work
done by the employees during the specified period of time. It is a continuous process
which involves monitoring the performance throughout the year. This stage requires the
careful selection of the appropriate techniques of measurement, taking care that
personal bias does not affect the outcome of the process and providing assistance rather
than interfering in an employees work.
Comparing the Actual with the Desired Performance: The actual performance
is compared with the desired or the standard performance. The comparison tells the
deviations in the performance of the employees from the standards set. The result can
show the actual performance being more than the desired performance or, the actual
performance being less than the desired performance depicting a negative deviation in
the organizational performance. It includes recalling, evaluating and analysis of data
related to the employees’ performance.
Discussing Results: The result of the appraisal is communicated and discussed with
the employees on one-to-one basis. The focus of this discussion is on communication
and listening. The results, the problems and the possible solutions are discussed with
the aim of problem solving and reaching consensus. The feedback should be given with a
positive attitude as this can have an effect on the employees’ future performance. The
purpose of the meeting should be to solve the problems faced and motivate the
employees to perform better.
Decision Making: The last step of the process is to take decisions which can be taken
either to improve the performance of the employees, take the required corrective
actions, or the related HR decisions like rewards, promotions, demotions, transfers etc.
þ Identifying the gaps in desired and actual performance and its cause – 76%
þ Deciding future goals and course of action – 42%
þ Promotions, demotions and transfers – 49%
þ Other purposes – 6% (including job analysis and providing superior support,
assistance and counseling)
r The employee should have a positive attitude towards the feedback process
r He should listen to the suggestions of the appraiser calmly and try to incorporate
them in his plans.
r He should not hesitate to ask for the help of his superiors.
r Should have a co-operative attitude during the feedback meeting.
On the part of the appraiser or the manager / person giving the feedback, the following
points are to be taken care of:
r The appraiser should make the receiver feel comfortable during the feedback
meeting.
r The appraiser should make it a two – way conversation i.e. let the employee
speak.
r Listen to the employee and note his points, suggestions, problems etc.
r The appraiser should not adopt a confrontational approach towards the meeting.
The goal is not to criticize the employee.
r Provide a constructive feedback to the employee i.e. in a way which will motivate
him to perform better.
r Have a positive attitude towards the process
r Be fair and objective
r Prepare yourself for what to say and how to say.
r Make the appraisal feedback meeting useful and productive for the organization
and the employee.
IV - UNIT
COMPENSATION
SALARY & WAGE ADMINISTRATION
Wage: Wage and salary are often discussed in loose sense, as they are used
interchangeably. But Indian Labour Organisation (ILO) defined the term wage as “the
remuneration paid by the employer for the services of hourly, daily, weekly and
fortnightly employees. “It also means that remuneration paid to production and
maintenance or blue collar employees.
Salary: The term salary is defined as the remuneration paid to the clerical and
managerial personnel employed on monthly or annual basis.This distinction between
wage and salary does not seem to be valid in these days of human resources approach
where all employees are treated as human resources and are viewed at par. Hence, these
two terms can be used interchangeably. As such, the term wage and/or salary can be
defined as the direct remuneration paid to an employee compensating his services to an
organization. Salary is also known as basic pay.
Real wage: Real wage is the amount of wage arrived after discounting nominal wage by
the living cost. It represents the purchasing power of money wage.\
Take Home Salary: It is the amount of salary left to the employee after making
authorized deductions like contribution to the provident fund, life insurance premium,
income tax and other charges.
Minimum wage: It is the amount of remuneration which could meet the “normal
needs of the average employee regarded as a human being living in a civilized society.” It
is defined as the amount or remuneration “which may be sufficient to enable a worker to
live in reasonable comfort, having regard to all obligations to which an average worker
would ordinarily be subjected to”.
Objective of Wage and Salary Administration: The objective of wage and salary
administration is numerous and sometimes conflict with each other. The important
among them are:
Ï To retain the present employees: If the salary level does not compare
favorable with that of other similar organizations, employees quit the present one
and join other organizations. The organization must keep the wage levels at the
competitive level, in order to prevent such quits.
Ï To keep labour and administrative costs in line with the ability of the
organization to pay.
Ï To pay according to the content and difficulty of the job and in tune with the
effort and merit of the employees.
Ï To facilitate pay roll administration of budgeting and wage and salary control.
(ii) Firm’s Ability to Pay: One of the principal considerations that weigh with the
management in fixing the salary levels is its ability to pay. But in the short-run, the
influence of ability to pay may be practically nil. However, in the long-run, it is quite an
influential factor. In addition, total cost of employees (salaries, allowances, cost of fringe
benefits etc.) should be taken into consideration in determining the ability to pay. Trade
Unions demand higher wages when the company’s financial position is sound. But they
may not accept wage reduction, when the company’s financial position is in doldrums.
Hence, the management has to take decisions judiciously. Further, certain incentives are
linked to the profitability. Thus, whatever the influence of other factors may be, the
organization cannot pay more than its ability to pay in the long-run.
(iii) Relating to Price-index: The cost of living is another important factor that
influences the quantum of salary. The employees expect that their purchasing power be
maintained at least at the same level, if not increased by adjusting wages to changes in
cost of living. In fact, in recent years, in advanced countries, “ a number f labour
agreements have ‘escalator’ clauses, providing for automatic wage and salary increase as
cost of living index raises. “Dearness allowance is an allowance granted to the employees
with a view to combating onslaughts of soaring prices.
(v) Union Pressure and Strategies: the wages are also often influenced by the
strength of Unions, their bargaining capacity and their strategies. Arthur M. Ross
concluded that “read hourly earnings have advanced more sharply in highly organized
industries than in less unionized industries. “Unions pressurize management through
their collective bargaining strategies political tactics and by organizing strikes etc. trade
unions influence maybe on the grounds of wages in comparable industries, firm’s
financial position, raised particularly in those industries where the wage level is below
that of other comparable industries”.
Compensation: An Overview
v Compensation – Total of all rewards provided employees in return for services
v Direct financial compensation – Pay received in the form of wages, salaries,
bonuses, and commissions
v Indirect financial compensation – All financial rewards not included in direct
compensation
v Nonfinancial compensation – Satisfaction a person receives from job itself or
from work environment
Compensation Policies
Ï Pay leaders – pay higher wages and salaries
Ï Market rate, or going rate – pay what most employers pay for same job
Ï Pay followers – pay below market rate because poor financial condition or
believe they do not require highly capable employees
Job Evaluation
¯ Firm determines the relative value of one job in relation to another
¯ Ranking
¯ Classification
¯ Factor comparison
¯ Point
Ranking Method
ÿ Simplest method
ÿ Raters examine description of each job
ÿ Jobs arranged in order according to value
Job Pricing
Performance-Based Pay
¤ Merit pay – Pay increase given to employees based on their level of
performance as indicated in the appraisal
¤ Variable pay – Compensation based on performance (bonus)
¤ Piecework – Employees paid for each unit they produce
Skill-Based Pay
± Compensates on basis of job-related skills and knowledge
± Employees and departments benefit when employees obtain additional
skills
± Appropriate where work tends to be routine and less varied
± Must provide adequate training opportunities or system becomes a
demotivator Seniority
± Length of time an employee has been associated with the company,
division, department, or job
± Labor unions tend to favor seniority
Organizational Memberships
° Some components of individual financial compensation are given to
employees regardless of particular job they perform or their level of
productivity
° Intended to maintain a high degree of stability in the workforce and to
recognize loyalty
Company-Wide Pay
Compensation is a key factor in attracting and keeping the best employees and
ensuring that your organization has the competitive edge in an increasingly
competitive world. The Compensation Management component enables you to
differentiate between your remuneration strategies and those of your competitors
while still allowing flexibility, control and cost effectiveness.
MANAGERIAL COMPENSATION
There is a feeling among the trade union circles that executives get a very high salary
including perks. Hence, they view that the level of executive compensation should be
contained in view of the objectives of the socialistic pattern of society. However, the
existing provisions of managerial compensation would provide a clear picture. Section
198 of the Companies Act, 1956 says that the total managerial remuneration payable by
a public limited company to its directors, secretaries and treasures and managers in a
financial year shall not exceed 11% of the net profits of the company. Section 198(4) of
the Companies Act provides that in the absence or inadequacy profits, a maximum of
Rs.50,000 may be paid to Managing Director and all directors. In exceptional cases, the
Government may permit payment of higher salary. Section 309(4) of the Act stipulates
Certain ceilings on the remuneration payable.
The Government in U.K. accepted fair remuneration for executives in the public sector
with a view to attracting whereas the Government in India reduced the managerial
compensation in the private sector with a view to equalizing them with those of the
public sector. Thus, the Government wishes to control its burden at the cost of talent
and skill.
job responsibilities in the light of three major factors – know how, problem solving and
accountability.
Ranking Method: Perhaps the simplest method of job evaluation is the ranking
method. According to this method, jobs are arranged from highest to lowest, in order of
their value or merit to the organization. Jobs also can be arranged according to the
relative difficulty in performing them. The jobs are examined as a whole rather than on
the basis of important factors in the job; and the job at the top of the list has the highest
value and obviously the job at the bottom of the list will have the lowest value. Jobs are
usually ranked in each department and then the department rankings are combined to
develop an organizational ranking. The following table is a hypothetical illustration of
ranking of jobs.
The variation in payment of salaries depends on the variation of the nature of the job
performed by the employees. The ranking method is simple to understand and practice
and it is best suited for a small organization. Its simplicity, however, works to its
disadvantage in big organizations because rankings are difficult to develop in a large,
complex organization. Moreover, this kind of ranking is highly subjective in nature and
may offend many employees. Therefore, a more scientific and fruitful way of job
evaluation is called for.
According to this method, a predetermined number of job groups or job classes are
established and jobs are assigned to these classifications. This method places groups of
jobs into job classes or job grades. Separate classes may include office, clerical,
The job classification method is less subjective when compared to the earlier ranking
method. The system is very easy to understand and acceptable to almost all employees
without hesitation. One strong point in favor of the method is that it takes into account
all the factors that a job comprises. This system can be effectively used for a variety of
jobs.
The steps involved in factor comparison method may be briefly stated thus:
Select key jobs, representing wage/salary levels across the organization. The selected
Point method: This method is widely used currently. Here, jobs are expressed in
terms of key factors. Points are assigned to each factor after prioritizing each factor in
the order of importance. The points are summed up to determine the wage rate for the
job. Jobs with similar point totals are placed in similar pay grades. The procedure
involved may be explained thus:
¥ Select key jobs. Identify the factors common to all the identified jobs such as skill,
effort, responsibility, etc.
¥ (b) Divide each major factor into a number of sub factors. Each sub factor is
defined and expressed clearly in the order of importance, preferably along a scale.
Merits of the Point Method: The point method is a superior and widely used method
of evaluating jobs. It forces raters to look into all keys factors and sub-factors of a job.
Point values are assigned to all factors in a systematic way, eliminating bias at every
stage. It is reliable because raters using similar criteria would get more or less similar
answers. “The methodology underlying the approach contributes to a minimum of
rating error” (Robbins, p.361). It accounts for differences in wage rates for various jobs
on the strength of job factors. Jobs may change over time, but the rating scales
established under the point method remain unaffected.
Demerits of the Point Method: On the negative side, the point method is complex.
Preparing a manual for various jobs, fixing values for key and sub-factors, establishing
wage rates for different grades, etc., is a time consuming process. According to Decenzo
and Robbins, “the key criteria must be carefully and clearly identified, degrees of factors
have to be agreed upon in terms that mean the same to all rates, the weight of each
criterion has to be established and point values must be assigned to degrees”. This may
be too taxing, especially while evaluating managerial jobs where the nature of work
(varied, complex, novel) is such that it cannot be expressed in quantifiable numbers.
Compensation Strategy
Compensation Strategy is one of the most important strategies in the HRM Function as
it influences the costs of the organization and potential bad decision can lead to very
serious damages to the organization. The compensation and benefits strategy is derived
from the overall HRM Strategy and it has to be fully aligned. When the HRM Strategy
sets the main objectives for the HRM Function, the compensation and benefits strategy
has to follow. When the overall HRM Strategy states the low cost of services and
employees, the compensation and benefits strategy cannot target the highest salaries at
all levels.
The compensation and benefits strategy sets the general rules for the compensation and
benefits area in the organization and the owners and leaders of the area. In some
organizations, the compensation and benefits department is just a support department
for the line management. In other organizations the compensation and benefits
manager is a very powerful employee in the organization with the right “veto”.
The compensation and benefits strategy sets the position of the organization on the job
market and defines the items in the total cash in the organization and their role. The
role of different components of the compensation is very important as the role of the
compensation components can differ. For example, the role of bonuses can be primarily
in performance reward or the retention of the employees and the organization has to
decide.
The compensation and benefits strategy has to reflect the reality in the industry and the
surrounding job market. The compensation strategy can set the wish to pay the lowest
possible salaries, but the HRM Function and the organization have to respect the reality
on the job market.
The compensation strategy needs a strong support from the top management as it sets
strong limits to the daily operation of the line management and they usually do not fully
agree with all the aspects included in the compensation and benefits strategy.
International Compensation:
Foreign Service inducement can vary from country to country. U.S. Department of State
has published hardship post differential guidelines to determine level of payment. While
the hardship guidelines may dictate a high differential cost the Cost of Living Allowance
(COLA) may tend to pull this figure down. It is difficult to determine the actual cost of
living in a particular country. One method to determine cost of living is according to
Philippe Lasserre, Purchasing Power Parity (PPP) which is for example, a cup of coffee
that cost $5.00 in New York City may cost €6.00 in France due to spot exchange rates
these would be identical in cost however, the housing in Paris may be more than in New
York City. To determination this can be quite extensive, housing costs must be
considered, as must the cost of entertainment and food. Another cost that should be
considered is education costs for children. The spouse may also decide to attend school
at the foreign location to fill in any gap in the employment record she may be
encountering due to her husbands foreign posting. Care should be exercised in the
selection of schools both for the children and the spouse as the accreditation of the
foreign school may not be acceptable in the home country. Most international schools in
Europe have an acceptable accreditation in the United States.
It is also not possible to defer these payments because this creates an excess
contribution and becomes a taxable event, for more information on 401k accounts
please see the Internal Revenue Service web site listed in the bibliography. Another
issue is the health and medical benefits and continuation of these benefits upon
repatriation into the expatriate’s home country. Socialized medicine in many of the
Western European countries has made this a non-issue while the expatriate is on
assignment in these countries, or if an expatriate is returning to Europe after an
assignment in another country. An assignment to the United States for example, the
expatriate and his family would require medical insurance. There are several methods
for determining the international compensation plan. The first is the going rate
approach which in effect, excluding allowances and benefits discussed above, would
make compensation similar to the host country nationals. This method of compensation
could make things difficult for the expatriate when returning to is home country. If the
going rate is considerably higher in the host country, the may be some adjustment upon
his return home in there will be a perceived pay cut. The preferred method of
compensation is the balance sheet method as defined by C. Reynolds as, “foreign
assignees should not suffer a material loss due to their transfer, and this is accomplished
via the balance sheet method of international compensation.” Taxation is also a concern
to expatriate personnel. Some form of tax equalization should be provided to the
expatriate employee. While on assignment for Ericsson the tax equalization was
provided by withholding taxes for the parent country and paying the taxes in the host
country. Centillium provided no such relief however, due to an existent tax treat
between the United Kingdom and the United States my tax burden was not doubled. For
further information on taxes and treaties it may benefit employers and employee to
discuss their individual situations with a global accounting firm such as Ernst & Young.
V - UNIT
INTEGRATION - QUALITY OF WORK LIFE
Introduction: There has been much concern today about decent wages, convenient
working hours, conducive working conditions etc. Their term “Quality of work life” has
appeared in research journals and the press in USA only in 1970s. There is no generally
acceptable definition about this term. However, some attempts were made to describe
the term quality of work life (QWL). It refers to the favourableness or unfavourableness
of a job environment for people. QWL means different things to different people. J.
Richard and J. Loy define QWL as “the degree to which members of a work organization
are able to satisfy important personnel needs through their experience in the
organization.”
Quality of work life improvements are defined as any activity which takes place at every
level of an organization, which seeks greater organizational effectiveness through the
enhancement of human dignity and growth … a process through which the stockholders
in the organization management, unions and employees — learn how to work together
better to determine for themselves what actions, changes and improvements are
desirable and workable in order to achieve the twin and simultaneous goals of an
improved quality of life at work for all members of the organization and greater
effectiveness for both the company and the unions.
Richard E. Walton explains quality of work life in terms of eight broad conditions of
employment that constitute desirable quality of work life. He proposed the same criteria
for measuring QWL. Those criteria include:
Ï Adequate and Fair Compensation: There are different opinions about adequate
compensation. The committee on Fair Wages defined fair wage as” . . . the wage
which is above the minimum wage, but below the living wage.”
Ï (ii) Safe and Healthy Working Conditions: Most of the organizations provide safe
and healthy working conditions due to humanitarian requirements and/or legal
requirements. In fact , these conditions are a matter or enlightened self interest.
Ï (iii) Opportunity to Use and Develop Human Capacities: Contrary to the
traditional assumptions, QWL is improved… “to the extent that the worker can
exercise more control over his or her work, and the degree to which the job
embraces and entire meaningful task” … but not a part of it. Further, QWL
provides for opportunities like autonomy in work and participation in planning in
order to use human capabilities.
Ï (iv) Opportunity for Career Growth: Opportunities for promotions are limited in
case of all categories of employees either due to educational barriers or due to
limited openings at the higher level. QWL provides future opportunity for
continued growth and security by expanding one’s capabilities, knowledge and
qualifications.
Ï (v) Social Integration in the Work Force: Social integration in the work force can
be established by creating freedom from prejudice, supporting primary work
groups, a sense of community and inter-personnel openness, legalitarianism and
upward mobility.
Ï (vi) Constitutionalism in the Work Organization: QWL provides constitutional
protection to the employees only to the level of desirability as it hampers workers.
It happens because the management’s action is challenged in every action and
bureaucratic procedures need to be followed lat that level. Constitutional
protection is provided to employees on such matters as privacy, free speech,
equity and due process.
Ï (vii) Work and Quality of Life: QWL provides for the balanced relationship
among work, non-work and family aspects of life. In other words family life and
social life should not be strained by working hours including overtime work, work
during inconvenient hours, business travel, transfers, vacations etc.
Ï (viii) Social Relevance of Work: QWL is concerned about the establishment of
social relevance to work in a socially beneficial manner. The workers’ self esteem
would be high if his work is useful to the society and the vice versa is also true.
Quality Circles:
Quality circles which have been popularized by Japanese firms are being used all over
the world because of the benefits that accrue to the firm. A quality circle involves
participation from a small group of employees doing the same type of work. They meet
regularly to identify, analyze and solve the problems that arise during the course of their
work and their association with the organization.
The basic objectives of quality circles are to develop and utilize human resources
effectively, to develop quality products, improve the quality of work life and sharpen and
utilize an individual’s creative abilities. There are different steps involved in the
development of quality circles from getting started to problem-solving. Communicating
the importance of quality circles to the employees is of prime importance.
The next step is the composition of a quality circle. Then the stage of initial problem
solving through which employee suggestions are presented, follows. The suggestions are
then evaluated and the best one, chosen by consensus, is implemented. Various
techniques like brainstorming sessions, fish bone diagram and sampling and charting
methods, are used in quality circles. Problems arise in the implementation of quality
circles because of lack of understanding regarding the concepts, low education levels
and training, delays in execution and operational problems. Most of these problems can
be resolved through effective training of employees and management support.
The concept of industrial relations has been extended to denote the relations of the joint
consultations between employers and people at their organizations. The subject there
fore includes individual relations of the joint consultations between employers and
people at their work place, collective relations between em0ployers and their
organizations and trade unions and the part played by the State in regulating these
relations.
institutions like community, caste, joint family, creed, system of beliefs, attitudes of
works, system of power status etc.
4. Social and cultural factors: These factors include population, customs and
traditions of people, ethnic groups, cultures of various groups of people etc.
5. Political factors: These factors include political system in the country, political
parties and their ideologies, their growth, mode of achievement of their policies,
involvement in trade unions etc.
DEFINITION OF A DISPUTE/CONFLICT
According to the Industrial Disputes Act, 1947, Section 2 (k), “Industrial dispute means
any dispute of difference between employers and employers, or between employers and
workmen or between workmen and workmen, which is connected with the employment
or non-employment or terms of employment or non-employment or with the conditions
of labour of any person.”
1) Industrial factors;
2) Management’s attitude towards workers;
3) Government machinery and
4) Other causes.
Strikes: Strikes are the result of more fundamental maladjustments, injustices and
economic disturbances. According to Peterson, “strike is a temporary cessation of work
by a group of employees in order to express grievances or to enforce a demand
concerning changes in work conditions.Under Section 2(q) of the Industrial Disputes
Act, 1947, strike is “a cessation of work by a body of persons employed in any industry,
acting in combination or a concerted refusal under a common understanding, of a
number of persons who are or have bee so employed to continue to work or to accept
employment.”
þ Primary Strikes:
Stay away strike: In this strike, workmen stay away from the work place. They
organize rallies, demonstrations etc.
Stay-in strike or sit-down shut strike: In this strike, workmen come to the place,
they stay at the work place but they don’t work.
Tools-down, pen-down or mouth-shut strike: In this strike, the strikers lay down
their tools in case of factory workers, lay down their pens in case of office workers and
shut their mouth in case of teachers.
Token or protest strike: It is a very short duration and in the nature of signal for the
danger ahead. In this strike, the workers do not work for an hour or a day.
Lightening or wildcat strike: In this strike, the strikers strike the work without any
prior notice or with a shortest notice.
Go slow: In this strike, the workers intentionally reduce the speed of work.
Work to rule/work to designation: In this strike, the strikers undertake the work
according to rules of job description.
Hunger strike: This type of strike is resorted to either by the leaders of the union or by
some workers all at a time or in small batches for a limited period or up to the period of
settlement of disputes.
Secondary strike: Secondary strikes are against a third party. These strikes are
sympathetic strikes.
Other strikes: These strikes are in the form of general, political strikes and bandhs.
If mediation is conducted skillfully and sympathetically along proper lines, it can bring
about the adjustment of differences tat might otherwise contribute to stoppage of work.
Conciliation: the main objective of a conciliation and arbitration is to reunite and
arbitration is to reunite the two conflicting groups in the industry in order to avoid
interruption of production, distrust etc. Conciliation is a process by which
representatives of both workers and employers are brought together before third party
with a view to persuading them to arrive at some sort of settlement. It is an extension of
collective bargaining with third party assistance. It is the practice by which the services
of a neutral third party are used in a dispute as a means of helping the disputing parties
to reduce the extent of their differences and to arrive at an amicable settlement or
agreed solution. It is a process of rational and orderly discussions of differences between
the parties to a dispute under the guidance of a conciliator. Conciliation machinery
consists of a conciliation officer and board of conciliations. The conciliator induces the
parties to a course of action. He plays the role of an innovator, protector, discussion
leader, stimulator, advisor, face saver. He acts as a safety valve and a communication
link. The task of conciliation is to offer advice and make suggestions to the parties to the
dispute on controversial issues.
Voluntary Arbitration: If the two parties to the dispute fail to come to an agreement,
either by themselves or with the help of a mediator or conciliator, who agrees to submit
the dispute to an impartial authority, whose decision, they are ready to accept. The
essential elements in voluntary arbitration are:
The concept ‘grievance’ has been defined in several ways by different authorities. Some
of the definitions are as follows: Beach defines grievance as “any dissatisfaction for
feeling of injustice in connection with one’s employment situation that is brought to the
notice of the management”, whereas Flippo indicates the grievance as “a type of
discontent which must always be expressed. A grievance is usually more formal in
character than a complaint. It can be valid or ridiculous, and must grow out of
something connected with company operations or policy. It must involve an
interpretation or application of the provisions of the labour contract.” Jucius defines
grievance as” …any discontent or dissatisfaction, whether exposed or not, whether valid
or not, arising out of anything connected with the company which an employee thinks,
believes or even feels to be unfair, unjust or inequitable.
The following checklist is provided as guidance when an employee comes to you with a
complaint:
●Make sure that meetings with employees to handle complaints are held in accordance
with any contract provisions that regulate the time and/or location for such meetings.
Develop good listening and note taking skills.
●Be prepared to spend the time to get the evidence and testimony to support your case
and to refute management’s case. Treat all employees fairly and consistently.
●Do not make judgments about the case to the employee or anyone else until you get the
facts. Keep good records of all transactions, oral and written, that occur from the time a
complaint is brought to you until the case is resolved in the grievance procedure or in
arbitration.
INTERVIEW:
●Let the employee tell his/her story without interruption. Take notes. Review the
employee’s description of the case with him/her to make sure you have all the facts.
Make sure you get the answers to the questions who, what, when, where, why and how.
●Ask the employee for the names, addresses and telephone numbers of any witnesses.
Then ask the employee to tell you what he/she thinks each witness knows about the
case. Record this information. Try to clarify any uncertainties about what a witness is
supposed to know.
●Ask the employee to give you all of the evidence he/she has concerning the case. Make
copies so that no information is lost. Before the employee leaves, check one more time to
make sure you have all the facts, names of witnesses and evidence.
REVIEW:
●Refer to the grievance procedure in the contract to make sure the issue the employee
has raised is defined as a proper subject of a grievance. If you are uncertain, ask for help.
If the issue is not a proper subject of a grievance, the best thing to do is to tell the
employee and explain how this affects his/her case.
●Check to make sure that the procedural requirements set forth in the grievance
procedure have been complied with. If there is more than one witness who knows about
a given event, note which ones would be best able to present clear testimony under the
pressure of examination and cross-examination at an arbitration hearing.
●Verify name, address, telephone, work shift and location.
ANALYSIS:
After you have thoroughly reviewed all of these matters, you may find that a complaint
is not grievable/arbitrable or that the case lacks merit. One way to proceed is to explain
your findings to the employee and ask if there is any additional information he/she has
that might have a bearing on the case. If not, you should be guided by local or
international union policy and perhaps by counsel, in determining how to handle this
situation.
FILING:
Be sure to properly and timely complete the grievance form. This includes such items as:
names; dates; signatures; clear and accurate statement of the complaint; contract
clauses alleged to have been violated; and remedy requested. This is a checklist, not a
magic wand. It highlights key points to consider in handling employee complaints. This
task is time consuming and requires the application of a number of skills. There are no
real short cuts. If you take them, an employer will usually find them at some stage in the
grievance procedure or in arbitration. The result may be very damaging involving not
only loss of a case that might have been won, but also expenditures of time, other
resources and credibility that a union can ill afford.
EMPLOYEE COUNSELING
Employees face a variety of uncertainties, issues and problems both at the work and the
family. In fact, the problems are multi-faceted involving economic, social, physical,
psychological and religious considerations. Counseling is one of the efficient
interventions to find out work and family related employee problems that affect the
work negatively. Counseling is the process of helping other persons to find and act upon
a solution to their problems, anxieties, uncertainties and issues, the person conducting
counseling is called counselor and the person being counseled is called counselee or
client.
Concept of counseling: A counselor is mostly concerned with client rather than the
problem. The counselor helps the counselee to identify his/her own problem and
develop is/her own solution rather than imposing his/her solution. Counselor helps
counselee in reaching a solution. This style involves more listening than talking.
Counselor uses questions and exploring techniques and enable the client to find out
his/her own problem. The counselor further helps the client to learn the problem
solving techniques, processes and methods that helps them to solve their problems on
their own in the future. The counselor recognizes the emotions, feelings, psychological
issues involved in the process.
for sometime, counseling can assist the employee to understand the problem, its impact
and to develop strategies to cope with it. As employees from time to time, we can
experience difficulties either in our work or personal life. At these times, work
performance and productivity can be affected. Counseling can result in quicker and less
stressful resolution of the problems with less disruption to the workplace.Counseling is
confidential and private. Generally, no information can be released without employee’s
written authority.
Counseling is provided for work and personal issues such as: Stress , Change,
Conflict, Career planning, Communication, Trauma, Depression, Relationship issues,
Family problems, Gambling, Grief and bereavement, Anxiety, Drug and alcohol problem
& Work satisfaction
Identifying the needs for counseling: The manager of the department concerned
identifies the counseling needs of the employees. The couselling needs may be obvious,
based on permanent lateness, irregular attendance, absenteeism, poor quality of work,
breakages at the work etc. In addition, the manager can identify the possible and
prospective problems. Counseling needs or employee problems may be classified as
personality problems, work and organizational related problems and external problems
and external problems. Personality problems are related to the image people have of
themselves and others.
Managing the counselling interview: The cousnellor and the counselee should be
prepared physically, socially and psychologically before counselling interview. The
manager of the employee might have developed good and comfortable relationship with
the staff. Therefore, the suggestions of the manager should be considered by the
counselor, if the manager is not acting as a counselor. The steps in the interview process
include:
Follow-up: The counselor after offering his/her advice provides the methods and step-
by-step procedure to the counselee to practise the advice. The counselor has to get
feedback from the counselee and ascertain whether the counselee is improving or not. If
not, he /she has to modify the advice and follow-up further. Thus, the counselee should
ensure the permanent solution to the problem and improvement in the counselee.
Collective Bargaining Process: There are two stages in collective bargaining, viz., (i)
the negotiation stage and (ii) the stage of contract
1. Negotiation
a) identification of problem: The nature of the problem influences the whole process-
whether the problem is very important that is to be discussed immediately or it can be
postponed for some other convenient time, whether the problem is problem is minor
that it can be solved with the other party’s acceptance on its presentation and does not
need to involve the long process of collective bargaining process etc.
2. Problems from Government: The Government has not been making any strong
effects for the development of Collective Bargaining. The Government has imposed
many restrictions regarding strikes and lock-ours, which is an obstacle for the
development of collective bargaining process.
Maintenance of HR: Organisation provide a variety of fringe benefits. Dale Yoder and
Paul D. Standohar classified the fringe benefits under four heads as given hereunder:
For employment security: Benefits under this head include unemployment insurance,
technological adjustment pay, leave travel pay, over for maternity, leave for grievances,
holidays, cost of living bonus, call-back pay, lay-off pay, retiring rooms, jobs to the
sons/daughters of the employees and the like.
For health protection: Benefits under this head include accident insurance, disability
insurance, health insurance, hospitalization, life insurance, medical care, sick benefits,
sick leave, etc.
For old age and retirement: Benefits under this category include: deferred income
plans, pension, gratuity, provident fund, old age assistance, old age counseling, medical
benefits for retired employee traveling concession to retired employees, jobs to sons
/daughters of the deceased employee and the like.
Employee Security: Physical and job security to the employee should also be
provided with a view to promoting security to the employee and his family members.
The benefits of confirmation of the employee on the job create a sense of job security .
further, a minimum and continuous wage or salary gives a sense of security to the life.
The Payment of Wages Act, 1936, The Minimum Wages Act, 1948, and the Payment of
Bouns Act, 1965, provide income security to the employees.
Safety and Health: Employee’s safety and health should be taken care of in order to
protect the employee against accidents, unhealthy working conditions and to protect
worker’s capacity. In India, the Factories Act, 1948, stipulated certain requirements
regarding working conditions with a view to provide a safe working environment. These
provisions relate to cleanliness, disposal of waste and effluents, ventilation and
temperature, dust and fume, artificial humidification, over-crowding, lighting drinking
water, public utility and spittoons. Provisions relating to safety measures include
fencing of machinery, work on or near machinery in motion, employment of young
persons on dangerous machines, striking gear and devices for cutting off power, self-
acting machines, easing of new machinery, probation of employment of women and
children near cotton openers, hoists and lifts, lifting machines, chains, ropes and lifting
tackles, revolving machinery, pressure plant, floors, excessive weights, protection of
eyes, precautions against dangerous fumes, explosive or inflammable dust, gas etc.
Precautions in case of fire, power to require specifications of defective parts of test of
test of stability, safety of buildings and machinery etc.
Employee counseling: (g) Welfare organizations; (h) Holiday homes; (i) Educational
facilities; (j) Transportation: (k) Miscellaneous.
Old Age and Retirement Benefits: Industrial life generally breaks the family
system. The saving capacity of the employee is very low due to lower wages, high living
cost and increasing aspirations of the employees and his family members. As such,
employers provide some benefits to the employees after retirement and during old age,
with a view to create a feeling of security about the old age. These benefits are called old
age and retirement benefits, these benefits include: (a) Provident Fund; (b) Pension; (c)
Deposit linked insurance; (d) Gratuity and (e) Medical benefit.
The criteria used to measure workplace practices relate specifically to HR practices. The
criteria include: employee involvement; fair and reasonable rewards and conditions; a
positive commitment to diversity and work-life balance; industrial relations
arrangements based on mutual respect; occupational health and safety arrangements;
executive remuneration that is fair and reflect the concerns of internal stakeholders;
independently verifiable performance measurement and evaluation systems and
training and development policies. These criteria indicate that an organisation that is
seen as socially responsible creates a culture that is perceived as open, fair and attractive
to potential and existing employees.
reputation and almost the same percentage identified the hiring and retaining of key
and talented people as one of the three top objectives of corporate and social
responsibility initiatives. These HR concerns were regarded as more important than
more commercial and business outcomes.
Global HRM :
Global HRM refers to Human Resource Management practices that deal with managing
a diversity of workforce from all around the world.
The following challenges are being faced by HR managers in terms of globalization:
These activities include but are not limited to, human resource planning, staffing,
performance management, training and education, compensation and benefits, and
labor relations. We must consider what, if any, changes to the above definition occur
when a company goes international or global. When the human resource activities are
spread across different countries therefore, different types of employees must be
considered. Employees from the parent company or Parent Company Nationals (PCNs),
this is the expatriate manager or technical professional assigned to a different country.
The next type of employee is the Host Country National (HCNs), this is an employee of
the company form the country which hosts the subsidiary. The last type of employee is a
Third Country National (TCNs), these employees are from a country that is neither the
host nor the parent country. This expatriate also may be from another subsidiary owned
by the parent company.
These multi-country nationals lead to issues generally not associated with Human
Resource Management (HRM), such as international taxation, international relocation,
administrative services for expatriates, and government relations. For example D.L.
Pinney discusses tax reimbursement for expatriates because expatriates are subject to
international tax and often have domestic tax liabilities; it is therefore incumbent on a
company to provide tax equalization. If there is no tax equalization much of the
incentive and motivation for the overseas assignments would be lost.