Latoya Temple

(725) 300-1169
latoyatemple92@gmail.com

OBJECTIVE
Seeking a position where my skills and knowledge can be successfully utilized to increase your
business. I would be a great asset to your company I am dedicated, reliable and trustworthy.

EDUCATION
Grand Canyon University Phoenix, AZ 85017
Business Management
▫ 3.5 GPA
▫ Completed Core Courses, Bookkeeping, Payroll, and Business Management
▫ Perfect Attendance

Lancaster High School Lancaster, CA 93535

▫ High School Diploma
▫ Recreational Volunteer

QUALIFICATIONS
● Capable of troubleshooting
● Able to communicate with customers
● Knowledge of Microsoft works
● Capable to work efficiently under pressure
● Filing capability
● Experienced in phone sales
● Excellent customer service skills
● Excellent time management skills

EMPLOYMENT
Knoah Henderson, NV 08/2016 - Current
● Tier 1 Technical chat support
● Outbound chat on customers account
● Technical support for cameras, thermostats and smoke alarms with CO
● Tier 2 Subject Matter Expert
● Phone and chat escalations
● Make follow up goals with my team
● Weekly Team meetings
● Monthly Up training

Telus Las Vegas, NV 03/2016 - 08/2016

● Billing Information to set up payments
● Outbound and Inbound calls on personal account information
● Account Recovery Team
● Technical Support

Amazon. North Las Vegas 5/2015 - 10/2015

● Process customer returns
● Lift over 50lbs
● Organize stations

C3 Connect. Las Vegas,NV 10/2014 - 2/2015

Customer service representative
● Answer calls
● Making sure customers understand their health plan
● Make sure customers make payments on time
● Make payment plans
● Sign people up for health care plans

SITEL Operating Corporation Las Vegas, NV 3/2014 - 10/2014

Customer Service Representative
● Troubleshooting customers electronic issues
● Answered calls about sales information
● Maintained customers account information
 ● Help maintain customer satisfaction rate
● Assured that all customer understood how to use their products

IHSS Care Provider Lancaster, CA 04/2011 - 02/2014

Home Care Provider
● Maintained medical schedules
● Provided daily dosage of required medicine
● Assured cleanliness in the home
● Served healthy meals
● Help maintain proper hygiene