Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
by
Jericho C. Valencia
March 2018
ABSTRACT
The present study aims to find out the development of the students on the four
domain skills which are reading and comprehension, writing, listening and speaking that
respondents out of the population of Grade 12 Contact Center Services students that
underwent through work immersion and be described in terms of age and sex. It used a
survey descriptive research design and a Likert-scale survey questionnaire to gather the
Based on the findings, students had widened vocabulary and the acquisition of
knowledge (3.47) for reading and comprehension. In writing skills, students have prior
knowledge with the different written formats (3.07). Moreover, in listening, students have
been attentive to jot down notes (3.17) and for speaking, students were able to respond
correctly with the questions (3.10). These developments on the four domain skills
With all the significant developments, work immersion played an important role
for the students to acquire the skills needed in their future career. The proficiency of
Hence, the researcher suggested having an equal attention with all the skills will give
excellent results whereas for further study, it is advisable to include the grade in work
immersion as variable and also, to conduct a pre-test and post- test to have an accurate
Introduction
emotions, ideas and desires in spoken or written forms. Language in general has different
Systematic in such way there were rules to be followed, socially used to interact with
group of people that could be understand by all, can be changed or improved for the
teaching could help the students to be an effective communicator. Also it was a need of
the student to be proficient with the language as an edge in professional, academic and
social condition. English language proficiency is the ability to use the language
longer on the top for English speaking country in Asia and that was an alarming impact to
the job providers in and out the country as the Department of Education took action to
intensify the effort in providing educational system that would improve the proficiency in
English among Filipino students. On the other hand, teachers must consider be competent
enough to use the language for them to teach the students to be critical and analytical in
learn as a second language. Contradictory with its uniqueness and importance, most
spoken English based on the local dialect or language. The English language in the
country has been worsen through lack of books and learning materials that were limited
and absolutely unavailable, moreover the absence of native speakers as proctors or model
that would teach the language could be a factor. Lastly, more or less of the students and
professionals aged the English skills or neglecting the standard rules of English. The
attitude matters as the students and professional ignore to develop their English skills to
In relation with the given citation, the researchers tend to know the development
in English language proficiency of students after their work immersion. The variables
might be an idea of what are the areas should be enhanced. Also writing and reading
context with the medium of English would help to deeper your capabilities in English
while applying proper rules. Watching American movies without subtitles improved your
listening skills and comprehension. Additionally, the researcher attempted to know if the
different language skills may contribute to the English language proficiency of students
that can used to draw solution in the problem. Nevertheless, this research was awareness
This study aimed to know the development of Grade 12 Contact Center Services
(CCS) students of Bataan National High School after their work immersion at Microcity
1.2 sex?
2. What is the major development of the students in the different language skills to
2.2. writing,
2.4. speaking?
3. What are the acquired skills or the areas need to improve by the students?
This part explicated the people who would benefit in the study. Moreover, the
detailed objectivity of the research was discussed one by one according to the
Students. This study served as their evidence of development regarding with their
English language proficiency. The areas of improvement were taken their way for them
Teachers. The teacher would also be benefited by enriching their students on how
they can be proficient in English language. The teachers would understand the different
of. All in all, teachers can be prominent instrument to take action in encouraging and
honing them the proper rules and technical knowledge about English language.
School. The school is also take in to consideration because it is the one operates the
organization of having the immersion for CCS students. It might be an advantage for
their work field. This will served as an idea to improve the curriculum and the alliance
researchers for the content of this research could give valuable references and
information. The future researchers would take this as a basis for some strategies and
The study showed the development of Grade 12 Contact Center Services (CCS)
students of Bataan National High School (BNHS) in English language proficiency after
their work immersion at Microcity College of Business and Technology S.Y. 2017-2018.
The study focused on the profile of the respondents in terms of age and sex. The relevant
information acquired indicates the different language skills that could contribute to
respondents in purposive sampling approach. The 30 students were selected out of the
total population of 12th grade CCS students joined the work immersion. In terms of
gathering data, the researchers intended to use Likert-scale survey questionnaire while
Cel, T. (2016, May 15). These 3 Major Challenges of the English system in the
Philippines that make our English unique as it is. Retrieved from Word Press:
https://www.google.com/amp/s/maricelmar.wordpress.com/2016/11/15/what-
makes-the-english-language-in-the-philippines-unique-among-filipinos-
englishproblems/amp/
English, C. (2016, May 13). 7 Ways to Improve your English. Retrieved from
https://www.topuniversities.com/student-info/admissions-advice/7-ways-improve-
your-english
This chapter shows the related literature and studies aligned to explain the given
variables in the statement of the problem. Also it is the way to find and prove if the
Related Literature
students to develop their full potential and skills with their certain fields through
enhancing such competencies and work ethics as a preparation to their future work
environment. Schools Division Superintendent Dr. Bianito Dagatan stated that work
immersion played as the key feature of SHS program because it allowed trainees to learn
as they exposed in the authentic work place. The work immersion have 80 hours as
minimum or 240 hours as maximum working hours needed to accomplish by the trainees
(Que, 2017). With the guidelines prepared by the Department of Education (DepEd),
work immersion among learners could develop career skills and got ready to make
decision about the four exits envisioned by the department to the SHS graduates to
choose from employment, entrepreneurship, college education and further skills training
the guidelines explicate that students enable to become familiarize with the workplace,
experience the work process and have to do with their competencies regard in areas of
immersion program that develops bilingual and other dual languages which at least 50%
of their time is needed to be spent for non- English language. As their goal is biliteracy in
which students able to completely understand, write, speak and read in both languages.
On the other hand with the implementation of K to 12 program of DepEd explained that
Technical- Vocational and Livelihood (TVL) track has four specializations; Information
and Communication Technology, Home Economics, Agri- Fishery Arts and Industrial
Arts (Apas, 2015). Students who chose ICT strand can get different National Certificates
II and one of those is Contact Center Services (Cruz, 2015). Based on the Curriculum
language to make and communicate meaning in spoken and written contexts while
Proficiency in foreign language is about how you able to use the language as well as the
knowledge to it (Harsch, 2016). Added concept of learning, the activity of students and
teacher that made them together has underlying process which are learning and teaching.
In which the training of the students has its own importance; to equip skills of
independency to work and to learn about their education in different methods and
strategies where the four skills are into consideration, speaking, writing, reading and
each other that accordingly work in real life situation aimed to have effective oral
communication. Such that reading and writing are effective tools in written
The English language is divided into four major domains which are reading,
writing, speaking and listening. Upon these areas some people tend to make different
oppositions of what is essential to improve but all domains were hold equal importance
and be enhanced (Rabbitt, 2015). English Language Learners need interaction that so
great conversation to enhance their listening and speaking skills (Gonzales, 2013).
Stated by Sadiku (2015), reading is one way of acquiring knowledge but has to
decline because of the modern technology and entertainment among every group in the
world that made a lot of time, less to reading. This skill offers productive approach in
improving language-vocabulary and word power. It is advisable to read for half an hour
to maintain abreast of various styles of writing and new vocabulary. Reading is the third
language skill that may acquire in native language. Similarly like to listening, it is
receptive or passive skill that requires your eyes and brain to comprehend the written
Upon the given citation, reading is the easiest way to be knowledgeable. It can
improve the vocabulary and word power of the students. This skill needs eyes and brain
to comprehend the written text. Also this skill needs to exercise by the students because
reading could help them a lot to be fluent in English language by knowing the different
Writing Skills
Writing is one of the most important skills. English as a second language must
master, particularly for the students, non-professional and the working professionals
because not like in speaking exercise, if you write you leave a lasting record of your
language. Mistakes in spellings, grammars and words choices are immediately evident.
Poor writing can cause a student to receive a lower marks, in a professional context,
people may judge you if you send emails with full of mistakes. That’s why it is important
to improve your skills in writing to prevent you from reaching your full potential at
school or in the workplace (Cicerchia, 2016). With another approach of Sadiku (2015),
writing is powerful means of expressing oneself because it is the hard copy or the evident
level of your expression. These somehow the steps of having proper writing skills; first
you have to find your topic, it is when you analyse and narrowing down the topic. Then
you try to make some pin points regarding the topic by starting sentences and paragraph.
Eventually you revised your draft by rereading; sharing it to someone and got some
feedback regarding the piece if there is something to change. Lastly, you check for
punctuation marks, capitalization, grammar rules, usage and paragraphing and that’s how
Based on Morehouse (2017), all four skills are needed to learn if you have the access
to the language as the native speakers do. These are some activities you may do to further
enhance the four skills. In listening, try to comprehend the natives when they are
speaking, watch and understand movies, television and even online video. While in
speaking, you must engage yourself to the natives by having conversation to them and
address your audience. Reading books, magazines as well as newspaper, you able to
interpret in country signs, alerts and notices. Writing, make some compositions like
articles, essays, books, or any longer form of text and write personal emails, letters and
By all the cited statements, writing skills is the best skills to enhance by the students
because it requires correct grammars, punctuation marks and certain technicalities. This
is a long lasting record if you really understand the rules of English. Additionally this is
Listening Skills
extract information. It is imperative that students learn how to comprehend social and
communication. The ability to listen well impacts the quality of all our relationships, and
not just with family and friends. It also affects the relationships and interaction the job, as
well as the effectiveness of the work. Listening is not something that comes easily
however it is a skill that must be cultivated and practiced. Active listening means that you
make a conscious and concerted effort to fully engage with the speaker. Active listening
is way differed to hearing and listening with the intent to truly understand. It is subtle but
learn the second language. Allowing students to interact with other students using the
language in comfort might improve their skills. Interaction activities like having video
presentation, through games and any audio- visual presentation etc. that might get their
interest to. As always it is more essential to cover all the four domain skills to be
effective in the acquisition on the second language (Alonso & Junio, 2012).
With all the stated, listening skills is needed to develop by the students to able to
acquire the second language. Comprehension is also the key to have an effective
listening. Listening to music, watching video without subtitle could help to acquire the
second language. The tendency to be familiarized with some accents could also an impact
to the students.
Speaking Skills
Speaking skill is as important as the other domain and it is one way of expressing
your ideas and thoughts. Experts reveal that you used about five syllables per second and
there are more than forty different speech sounds. If you have difficulties in pronouncing
words it may affect the communication between the sender and the receiver (Sadiku,
2015). Ability to speak is the most essential skill since it is the basic for communication.
For improving speaking skill, students need lots of practice, and encouragement and
correction. To stimulate and enhance the students speaking, some activities need to be
carried out in the classroom apart from the traditional practices (Singh, 2016).
Through the cited information, speaking skills needs to practice that needs a lot of
encouragement and even correction. This is basic form of communication and also a way
to express your thoughts and ideas. Speaking skills requires proper pronunciation,
syllabication, intonation; blending and also proper grammar rules may apply.
Age
age than adults because childhood is a critical period for learning the language. Children
were able to spend extra time and effort in learning the language more than adults who
have competing demands in time. Learning new and foreign language needed time and
effort and eventually you have to know the importance and benefits of learning it.
Experts stated that children that learned a language before their teenage years are more
likely to achieve that native pronunciation than older learners. Kids have their ability to
acquire rules that disappear in times of adulthood. The mere fact that you got more time
to commit in learning the language and more used to it is a greater factor to be proficient
with the language (KUMON, 2011). According to Richard (2012), the role of age in the
second language learning has an advantage. If you started at an early age you able to
adopt the accent of the native speakers while the older one is not. Young children able
have a lot of time to be geared in level of learning the language. While adults have
advantages too, they are good at vocabulary earning because they able to use different
Sex
writing but the difference may insignificant because of the new study of Cambridge
English Language Assessment that looked for 16- 19 years old from 35 countries taking
the IELTS for entrance in higher education courses on January 2014 and 2015.
Concluded that even the girls are dominant in English language proficiency, it is
important able to use the English language in communication within society and it is
Activities to be done
Improving your writing skills is being conscious to make it more structure and
readable without rambling of thoughts. In writing, you should have a clear purpose; its
concept should understand by the readers. Outline makes it easier and would not consume
too much time with the complexity of multiple angles, questions or requests. Infuse your
personality into your writing could be the best way to develop your own writing style
(Hertzberg, 2017). You need to have an intermediate understand about the basic principle
of writing. Reading books could help you to enlarge your vocabulary and have a
sentences is more powerful. Research for certain details to have a credible stand
(Shewan, 2017).
the text while reading keeps the student to engage and often increases your
comprehension. Such as defining new words, coding recurring words and themes, making
information and drawing pictures. Reading is also applying your senses by giving extra
You must know common abbreviation of words; rephrase what you hear speeds up
you’re pacing at noting details that certainly improves your vocabulary. Rewrite your
notes to have a long term memory for it. These must apply to some instances or scenarios
like interviews where you have to listen to their responses and at the same time to have
your note to have the data. To have an effective note through listening, try to have a
resolve conflicts, and improve accuracy while at work effective listening is having fewer
errors and less wasted of time. Being attentive and eye contact keep yourself these pulls
you together to have a better communication. Keep an open mind as a person, listen
without jumping into conclusion. Listen to the word and try to picture out what the
speaker is trying to say, always think about what the speaker is trying to convey,
experience of empathy of putting yourself to their position. Give regular feedbacks for
you to give speakers a proof that you are listening (Schilling, 2012).
Language in any situation could help them to be sound familiar like natives by imitating
them, one key to gain the skills is listening or watching programs and movies. Saying
your thoughts at loud or narrating your actions can be very effective to become more
fluent by translating your thought into spoken word using the English Language
and enormous knowledge with certain formats of written works like recommendation and
cover letter. Since this is such a formal mode of communication, you need to be kin to
formats that place accordingly to job related or professional communication. Parallel idea
of Papa (2017), written communication includes organization and structure, this also
communication that requires appropriate spelling, punctuation mark and grammar. A way
to inform others to clearly understand with a logical organization of information and the
format and style based on the intention and accurate outlines of information.
to have fun learning, it is time to make listening practice awesome. These are ten
activities that can help the students thinking, moving and working together. First, relay
the message then back to back interview- a great activity for practicing listening without
relying on lip or reading action. Third, follow the direction, it allows student to gain
audio rather than visual practice with reviewing direction. Fourth, telephone; it
encourages students to determine similar sounds of words from one another. Fifth,
minimal pairs card hold up, it improves students’ knowledge of proper pronunciation
with quick fire game which is good for reinforcing phonics lesson. Sixth, movie clip quiz
then song gap fill- song are great way to engage listeners, as they can be tailored
perfectly to fit preferences of students. Eight, order the lyrics while on ninth place is
listen and throw. Lastly, slap the pictures- it encourages the students to sharp listening
and quick reaction time. Moreover, whatever the activity, age or level of your students,
the most important is to stay engaged by being challenged doing, something new and
Related Studies
communicative competence. The test score in their study used to make consequential
decisions and the use of several sources of information yields better decisions than does a
more selective use of information. Additionally, the assessment is fairer to test takers if
they are allowed to demonstrate their skills in multiple ways — with different tests,
different methods, and different question formats. Comprehensive testing also encourages
broader and more generalizable teaching and learning of language skills by test takers.
While all of the reasons given were consistent with the trend toward more
testing programs. The study was entitled, The Case for a Comprehensive, Four-Skills
Students faced demanding tasks regard with the learning subject through English
based on studies of English for Specific Purposes (ESP). For them to succeed, they need
to develop proficiency in reading, writing and translating from English language to their
mother tongue and vice-versa. It is closely confirmed that reading and writing are the two
skills could be the problem in the adequate translation. As a result of the study about the
proficiency of learners in the language, learners need to improve their reading and mind
to use metacognitive strategies to improve their performance that might be beneficial to
Findings show that the level of communicative competence in oral and writing
skills of the students is both acceptable. In terms of grammatical competence in oral skill,
the average rate is 3.10 while the respondent acquired on average rate of 2.91 in their
writing skills the respondents obtained an average rate of 3.29and 3.01 in their speaking
skills. For the strategic competence the respondents got an average rate of 3.12 in the oral
skills and an average rate of 2.73 in their writing skills. Based on the results of the study,
it can be disclose that the communicative competence of the students both in speaking
and writing skills is acceptable, having on average rate of 3.15 and 2.84 respectively.
Achieve an average rate of 3.15 and 2.84 respectively. Their communicative and
The module done by the researcher because of the topic gotten there are reliable. The
Poland, teachers and students option concerning the importance of this influence. The
collected data provided evidences that girls achieved significantly better than boys. Such
findings support the socio- linguistic finding that female student outperformed males as
they more open to new linguistic form. The results denote that there is a need to
understand the gender differences in achievements and introducing learning styles that
will motivate boys to learn languages. Specifically, teachers may minimize the gender
gap by employing teaching strategies which can improve the academic performance of
boys. Another study of Northwestern University (March 5, 2008) thru Science Daily,
girls have superior language abilities than boys. On their findings, it shows that girls have
more effort during language tasks than boys. The researcher measured the brain activity
of 31 boys and 31 girls aged of 9 to 15 using the magnetic resonance imaging (MRI)
while performing spelling and writing language tasks. As found that girls is relying on
abstract language network while the boys is more into sensory areas of the brain extends
into adulthood. While the study of Huang (2014) reveals about the effect of age on
second language and speech production that age greatly affects both variables even
controlling other variables like the years of residency to United States. Much more to that
age impacted the speech production than grammar and this support the framework of
multiple critical or sensitive periods. Parallel study of Kormos and Crizer (2008), using
the Johnson and Newport data about the relation of age differences to the motivation of
learning English as second language stated that back from 16 to 20 founded strong
The study and literature review is about the significance of the variables in the
the variables such as the respondent’s profile; age and gender and language skills;
reading, writing, listening and speaking proved its essentiality to the dependent variable
were discussed.
Reading is a way to gain knowledge as this the prominent language skill. Also,
reading considered as the leisure activity among educated people. People often to read
have rich vocabulary, you tend to listen better with words to choose from and you
understand more, write better with words to choose from and speaks better with intense
words. Listening is one of the most important skills to possess as good listening is
essential to communication process. A good listener has the ability to manipulate the
sound into words and meaning. Writing is one way to express someone’s thought.
Writing aimed in defining idea as well as pre writing opens the door in effective writing
where you think more ideas about the topic or theme. The speaking is the ability to
express yourself through oral or used of your mouth. Moreover, this is the basic part for
communication and to improve the skills you need encouragement to become a better
speaker.
Proficiency of the students in the English language could help them in their work
field as a future call center representative. Immersion is taken their way to develop their
skills to be familiarised with the work environment and to their career. However,
Additionally, cited activities to improve the skills while providing allotted time in
each contribute a larger difference to the learners. It reveals that the greater performer is
girls over boys. As well as, learners should start at young age to learn the second
language because there some instances or changes in human body while acquiring the
language at adulthood like getting the proper pronunciation and likely to inherit the
INDEPENDENT DEPENDENT
VARIABLES VARIABLE
Variables contribute to the
development of Grade 12 CCS
students in English Language
Student’s
Profile of the Respondents
English
Age
Sex Language
Development on Language
Proficiency
Skills
Reading and
Comprehension
Writing
Listening
Speaking
Figure.1
The conceptual paradigm showed the variables given of the study. The independent variables
were consist of the variables that could contribute in the development of Grade 12 CCS
students’ English language in terms of respondent’s profile; age and sex and the language
skills; reading or comprehension, writing, listening and speaking. And the dependent variable
Hypothesis
Within this relation of studies and literature, the researchers tend to seek the
development of the students in different language skills that may contribute to English
Vocational- Livelihood Tack to the students who aspires to be a future call center
representatives
Listening skills is the ability of a person to clearly understand the stated words,
Reading skills is the ability of a person to comprehend the written text with the
Speaking skills is the ability of a person to be conversant with the proper used of
Writing skills is the ability of a person to create sentences and paragraph using
trainees exposed to the working environment to enhance their skills with a certain field.
.
Notes in Chapter II
Apas, P. M. (2015, September 11). DepEd: More students choose tech-voc track.
Retrieved from The Freeman.
Barber, S. (2016, November 11). 6 Techniques for Building Reading Skills- in Any
Subject. Retrieved from edutopia.
Cleaver, S. (2013, December 19). Why Immersion Mabe the Key to Foreign Language.
Cruz, I. (2015, July 30). Technology in K to 12. Retrieved from Philstar Global .
Doyle, A. (2018, January 13). Writing and Editing Skills List and Examples. Retrieved
from the balance .
Ford, B. (2018, January 9). Effective Note Taking Tips: The Art of Writing While
Listening. Retrieved from The Invisible Mentor.
Hertzberg, K. (2017, June 15). How to Improve Writing Skills in 15 Easy Steps. Retrieved
from grammarly blog.
Huang, B. (2014, August). The effects of age on the second language grammar and
speech production. Retrieved from PubMed Labs.
Judit Kormos, K. C. (2008, April 10). Age- Related Differences in the Motivation of
Learning Englsih as a Foreign Language.
KUMON. (2015, December 5). Is learning a foreign language good for kids at young
age.
Lasala, C. B. (2014). Communicative competence of secondary senior students:Language
instructional pocket.
Mendoza, L. E. (2017, August 14). Work immersion guidelines for Senior HS.
Morehouse, K. (2017, May 18). What Are the Four Language Skills.
Powers, D. E. (2010). Students faced demanding tasks regard with the learning subject
through English based on studies of English for Specific Purposes (ESP).
Que, C. A. (2017, November 10). Senior High students to do work immersion. Retrieved
from The Freeman.
This chapter provides descriptions of the research plan including the methods and
design, population and sample, instrumentation, the construction and validation of the
instrument, the data gathering procedure and lastly, the data processing and statistical
The researcher used a survey research design one of the design in descriptive
information collected were can be statistically inferred on the population. The idea is to
better modify an opinion, attitude or behaviour, even the changes happened over the time
that able to measure the significance of the results among the population or group (Fluid
Surveys, 2014). Survey research design is the simplest an easiest way to gather data
which open to describe human behaviour. This can be a quantitative using open- ended
Upon the stated method, its essentiality is the prominent reason in using the
method based on the credibility to gather the data. The ability to convert development
into numerical from is a strong attribute to avoid biases within the results. Furthermore,
In order to determine the respondents of the study, the researcher used the non-
population and the objective of the study. This technique was also known as judgemental,
The researcher used this type of technique to be purposive with the samples
selected in the study. This is also the simplest and easiest way to reach a targeted sample.
The researcher targeted 30 respondents out of the population from Grade 12 Contact
Center Services (CCS) students of Bataan National High School that underwent work
immersion at Microcity College of Business and Technology. In the study, aspiring call
cente agents or CCS students were having a self- assessment on their development in
English Language Proficiency covering the four domains of language skills which are
comprehensive search of sources and information such as reviewing the related studies
and literature thoroughly. With these means the researchers enabled to come up in a
reliable instrument be used in the study. The access to Internet was proficient and crucial
in seeking information related the objective instrument provided the essentiality of the
four language skills in the English language proficiency of the students. Also the given
activities considered too, the changes or development happened if the skills got to
enhance furthermore. These data gathered would be the building blocks in constructing
the instrument.
After the construction of the instrument that has been made by the researchers, the
instrument was undergone a thorough evaluation for the validation of the instrument with
English teachers specifically the former specialize teachers in Contact Center Services,
Reading and Writing and Oral Communication. The evaluations tend to shape and
compromise the instrument if it was reliable and good enough to gather the needed data
Instrumentation/s
questionnaire/ survey that divided into two parts. Likert-scale is a five point scales
includes choices strongly agree, moderately agree, agree, moderately disagree and
strongly disagree that allowed an individual in expressing how much they agree or
disagree in a specific idea. The five options have their corresponding measurement as 5,
4, 3, 2, and 1 to measure the attitude toward to the study (Mc Leod, 2008).
The first part of the instrument was the profile of the respondents in terms of their
name (optional), age and sex. The second part is the survey questionnaire includes the
Likert scale. The Likert- scale discusses about the development of student in English
language proficiency that subdivided into four domains of language skills which are
reading, writing, speaking and listening. Yet the scale only have four levels which are
strongly agree, moderately agree, moderately disagree and strongly disagree where
researchers removed agree to avoid biases to the data. These scales corresponded by
The data collection procedure was divided into three phases. These were the
enumerated follows:
The leader assigned some of the members of the team to distribute the survey
questionnaire to the selected respondents while the others were assigned to retrieve the
within a designated time. As for confidentiality and formalities, researchers made a letter
attached in the survey questionnaire asking for permission to gather data regards with the
study about the development they have been after their work immersion.
The researchers went back to the respondent’s respective areas for the retrieval of
answered instrument and prepared it for the tabulation and analysis of data. In collection
of responses, researchers faced some troubles in responses because they weren’t able to
fill in all the needed data. But it was manageable and controlled by researchers to haven’t
Ponto, J. (2015, March 1). Understand and Evaluating Survey Research. Retrieved from
Journal of Advanced Practioner in Oncology.
University, F. S. (2014, June 3). 3 Types of Survey Reserach, When to Use Them, and
How they Can Benefit Your Organization!
CHAPTER IV
This chapter provides the discussion focused with the results that interpreted and
analysed interrelated in the statement of the problem. The tables represented the
AGE F %
17 8 27%
18 19 63%
19 3 10%
TOTAL 30 100%
This table indicates the age of the respondents. Respondents aged 17 years old is
the 27% of the total population while the 63% is the respondents aged 18 years old and
SEX F %
Male 6 20%
Female 24 80%
TOTAL 30 100%
Table 2 is about the sex of the respondents. Females out-number the males. The
most number is female that is 80% of the total population while the 20% is male.
This table indicates the different interpretation of the mean responses in the
comprehension. In the fifth rank with a mean of 3.10-students able to determine the
elements involve in the reading text, 3.27 is students able to summarize and retell the
story they had read, with a mean of 3.43-students can easily identify the word in print
while 3.47 as the highest mean is students able to learn more vocabulary and become
more knowledgeable after reading the text. On the other hand, 2.87 is the lowest mean
which is about students able to define the word without looking at the dictionary and able
to relate their selves to the character and create their own philosophical stands.
Theme 3: The major development in reading and comprehension is students able to learn
more vocabulary and become more knowledgeable after reading a text with a mean of
3.43. This is just to justify that reading can provide a productive approach such as it
improves the language- vocabulary and word power of a person and also a way to acquire
Table 5. Writing
WRITING
M EAN RANK INTERPRETATION
I apply the grammar rules in any written
3.00 3 almost developed
works
I use proper punctuation marks and
2.97 4 almost developed
capitalization
I can easily construct sentences, phrases
2.67 10 almost developed
and even paragraphs without hesitation
Table 5 shows the developments in writing. Students able to create their own style
of writing precisely and convincingly at 2.93, with a mean of 2.97- students properly use
punctuation marks and capitalization in writing, 3.00- students apply grammar rules in
any written work, at 3.03- students were able to different strategies and techniques in
constructing their paper works while 3.07 is students have the knowledge with such
formats of different written works. Hence at the last rank, 2.67 which is student’s ability
support the ideas of Doyle (2018) and Papa (2017) that the connection of various formats
of different written works are essential to improve the students English language because
related aspects. Some of these are creating letters and resumes or own portfolio.
Table 6: Listening
LISTENING
MEAN RANK INTERPRETATION
I can interpret to others what is the
3.13 2 almost developed
speaker is trying to say
I can recall what I heard even when I am
2.80 10 almost developed
in a stressful situation
I can portray the lines of the certain
2.87 9 almost developed
movies
I can determine the theme of the song by
3.10 3 almost developed
listening to its lyrics
I can respond instantly to the person I
3.10 3 almost developed
am talking with
I can analyse and criticise the message
3.03 5 almost developed
said by the speaker
I can acquire the cognitive thinking of
2.90 8 almost developed
the speaker
I can recognize the details of every
message that the speaker wants to 2.93 6 almost developed
perceive to his audience
I keep myself attentive and focus
while the speaker is lecturing to jot 3.17 1 almost developed
down essential details
I can identify some accents of English
2.93 6 almost developed
speakers
This table defines the different developments in listening skills of student. With
3.03- student able to criticise and analyse message given by the speaker, 3.10- students
able to determine the theme of the song by listening to the lyrics and able to respond
instantly with the person they are talking with, 3.13- they able to interpret to others what
the speaker is trying to say and with the highest mean (3.17), students able to keep their
selves attentive to jot down essential information. While the lowest mean is 2.80 were in
Theme 5: The significant development of students on the listening skills is students are
much more attentive to jot down important information with 3.17. This to stand the
proposition of Schilling (2012) that attentiveness and eye contact can contribute to have
an effective communication. Also this to reflect with the idea of Beckford (2018), taking
notes when listening is a difficult task so you need to speed up by having simple hacks
like abbreviation of word, also summary and rephrasing could help too that might
Table7. Speaking
2.90- students able to apply the proper stress, intonation, syllabication and blending,
2.97-students are conscious with the grammar rules while peaking, 3.00- students able to
pronounce words clearly and concisely and express their selves in the most efficient way
while the most number is 3.10 where students able to give right responses with the
question.
Theme 6: Students able to respond with right responses to the question with a mean of
Effortless English (2017), saying your thoughts out loud and narrating or translating your
thoughts into spoken words can be a way to improve your language skills and to become
fluent. Additionally, regular feedback could also a proof of listening to the speaker
(Schilling, 2012). While the lowest mean is 2.77- students have the confidence to use the
English language.
Notes in Chapter IV
Doyle, A. (2018, January 13). Writing and Editing Skills List and Examples. Retrieved
from the balance .
Ford, B. (2018, January 9). Effective Note Taking Tips: The Art of Writing While
Listening. Retrieved from The Invisible Mentor.
Sadiku, L. M. (2015, April). The Impotance of Four Skills Reading, Speaking, Listening
in a Lesson Hour.
Schilling, D. (2012, November 9). 10 Step To Effective Listening. Retrieved from Forbes.
CHAPTER V
Conclusion
English language here in the country was unique yet it is challenging to learn as a
second language. Contradictory with its uniqueness and importance, most people and
this, the K to 12 Curriculum gives chance the students to learn and to acquire the skills
needed to be proficient in the English language and the students who are aspiring to be
Call center agents under the specialization of Contact Center Services (CCS). Hence,
students undergo an immersion to further develop their skills in their certain field and to
Through this study, Grade 12 CCS students able to know the developments or the
skills they acquired that had been occur with the means of work immersion. The areas
that improve are significantly contributed to the English language Proficiency of students.
From the given study, respondents described in terms of age and sex. Based on
our findings, most number of students that undergo the work immersion was aged 18
In the study, the researchers tend to seek for the major development in the
different language skills that may contribute to the students’ proficiency in English
language. For reading and comprehension, the major development is students able to
learn more vocabulary and become more knowledgeable after reading a text with a mean
of 3.43 which is interpreted to be well-develop. This is just to justify that reading can
provide a productive approach such as it improves the language- vocabulary and word
power of a person and also a way to acquire knowledge (Sadiku, 2015). About writing
skills, Students have knowledge with such formats of written works (3.07) which is
interpreted as almost develop, this is to support the ideas of Doyle (2018) and Papa
(2017) that the connection of various formats of different written works are essential to
improve the students English language because prior to this it requires accurate and
communication that essential to various business related aspects. Some of these are
While the most significant development in listening skills is students are much
more attentive to jot down important information with 3.17 which is interpreted as almost
develop. This to stand the proposition of Schilling (2012) that attentiveness and eye
contact can contribute to have an effective communication. Also this to reflect with the
idea of Beckford (2018), taking notes when listening is a difficult task so you need to
speed up by having simple hacks like abbreviation of word, also summary and rephrasing
could help too that might improves your vocabulary. Lastly, the major development in
the speaking skills of students is Students able to respond with right responses to the
question with a mean of 3.10 an almost develop based on the interpretation in mean
responses. According to Effortless English (2017), saying your thoughts out loud and
narrating or translating your thoughts into spoken words can be a way to improve your
language skills and to become fluent. Additionally, regular feedback could also a proof
Additionally, the study seeks with the skills needed to improve in the different
language skills to become well –develop. This is based with the acquired skills got the
lowest mean however these skills were interpreted as almost develop skills of the
students. In reading and comprehension that skills needed to further develop is students
able to define the word without looking at the dictionary and able to relate their selves to
the character and create their own philosophical stands. While on writing skills, student’s
ability to create sentences, phrases and paragraphs easily such that on listening skills is
students able to recall what they heard even in stressful situation. Moreover, in speaking
By all the results, it is evidently that the significant developments they acquired in
language. Some of the skills are well-develop and many of that were almost develop that
are need time to further enhance for them to be proficient with the second language. This
is only to justify that the work immersion helps a lot for the students to acquire skills
Implication
challenge to students to be proficient with this. There are a lot of skills needed to practice
this career such as the accent, high level of knowledge with the rules of English and also
based on the findings could help them as an eye opener for the future call center agents
to give an extra effort to make it a well- develop skills. On the other hand, it would give
listening and speaking were interrelated to each other because it contributes to the
each other that accordingly work in real life situation aimed to have effective oral
communication. Such that reading and writing are effective tools in written
challenging reading materials and written task (Sadiku, 2015). Students need to
encourage their selves to have an equal learning to the different skills for it would not be
a problem like some adulthood experiencing the present challenges like poor vocabulary,
improper pronunciation and incorrect use of words and etc. This is just to elaborate the
notion that all domains were hold equal importance and be enhanced (Rabbitt, 2015)
The researchers suggest doing some activities that are related for enhancing the
English language. These activities will equip to be independent on the work and to learn
about their education in different methods and strategies where the four skills are into
For reading and comprehension, reading books could help you to enlarge your
While in writing, infuse your personality into your writing could be the best way to
develop your own writing style. In listening, keep an open mind as a person, listen
without jumping into conclusion. Listen to the word and try to picture out what the
speaker is trying to say, always think about what the speaker is trying to convey,
experience of empathy of putting yourself to their position. Lastly, for speaking skills-
students need to gain the skills in listening and watching American movies and programs
for them to be sound like native speakers by imitating them. Also, saying your thoughts
at loud or narrating your actions can be very effective to become more fluent.
The work immersion helps a lot to improve the skills needed by the students in
their future career. It let them experience the work environment and the possible things
that can occur in the work place such as call simulation, mock interviews and typing test.
Additionally, it will be a preparation for the students of what types of customer they
Recommendation
Based on the finding and conclusion of the study, researchers made the following
recommendations;
1. Students must practice their selves in using English language in any form of
communication.
2. Students need to give equal chance to improve the four language skills; reading
4. Students must know their weakling skills to enhance and always an open mind for
areas of improvements.
variable to test if there are developed skills to the students through work
immersion.
2. The researchers should conduct pre- test and post- test to have accurate data for
Language.
3. The potential of having large number of respondents prior for a better search in
study.
Notes in Chapter V
Doyle, A. (2018, January 13). Writing and Editing Skills List and Examples. Retrieved
from the balance .
Ford, B. (2018, January 9). Effective Note Taking Tips: The Art of Writing While
Listening. Retrieved from The Invisible Mentor.
Rabbitt, T. (2015, June 22). Reading, Writing, Speaking and Listening? Which is the most
important and why?
Sadiku, L. M. (2015, April). The Impotance of Four Skills Reading, Speaking, Listening
in a Lesson Hour.
Schilling, D. (2012, November 9). 10 Step To Effective Listening. Retrieved from Forbes.
APPENDIX
Dear Teachers,
We, the Grade 12 Contact Center Services (CCS) students are conducting a
research study entitled, Development on the Four Domain Skills of English Language
by Grade 12 Contact Center Services Students through Work Immersion. The
intention of this study is to derive the major development of students in different
language skills; reading and comprehension, writing, speaking and listening that may
contribute to improve the English Language Proficiency of the students.
We would like to request for your time, knowledge and sincere cooperation to
validate our instrument to avoid inaccuracy of data as a requirement in the subject,
Inquiries, Investigation and Immersion.
Thank you!
Sincerely yours,
TVL 01 Researchers
ROMALYN P. SANTUYO
Teacher III
Bataan National High School
Senior High School
APPENDIX
Dear Respondent,
Good day! Our group is conducting a study entitled, Development on the Four
Domain Skills of English Language by Grade 12 Contact Center Services Students
through Work Immersion. The responses that will be provided is quite essential to
answer the current problem.
We would like to request for your time, sincerity and cooperation to participate in
this survey. We are assuring you of full confidentiality for your answers.
Thank you.
Jericho Valencia
Regielyn Mendoza
Arjie Manuel
Kayla Baluyot
Jenneth Miraflor
PART I
Age(17-19):_______________
PART II
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