PROJECT REPORT

ON

“A Study on Welfare Management and C.S.R at Rashtriya Chemical &

Fertilizer Limited”
SUBMITTED TO
PILLAI INSTITUTE OF MANAGEMENT STUDIES & RESEARCH,
NAVI MUMBAI
BY

Saurabh P. Keluskar
Roll No – 27
Operations
Batch No - 2017-18

IN PARTIAL FULFILLMENT OF
MASTER OF MANAGEMENT STUDIES (MMS),
UNIVERSITY OF MUMBAI
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ii
INTRODUCTION

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I.INTRODUCTION

Employee welfare is a comprehensive term including various services, benefits and facilities
offered to employees and by the employers. Through such generous fringe benefits the employer
makes life worth living for employees. Welfare includes anything that done for the comfort and
improvement of employees and is provided over and above the wages. Welfare helps in keeping
the morale and motivation of the employees high so as to retain the employees for the longer
duration. The welfare measures need not to be in monetary measures only but in any kind or
forms. Employee welfare includes monitoring of working conditions, creation of industrial
harmony through infrastructure for health, industrial relations and insurance against disease,
accident and unemployment for the workers and their families.
The very logic behind providing welfare schemes is to create efficient, healthy, loyal, and satisfied
labor force for the organization. The purpose of providing such facilities is to make their work life
better and also to raise standard of living. Employee welfare entails all those activities of employer
which are directed towards providing the employees with certain facilities and services in addition
to wages or salaries.
Organizations are increasingly offering some form of personal financial education as part of their
employee benefits programs. They recognize that this service increases workplace productivity
and morale, while reducing stress levels. Other benefits to offering some form of workplace
financial education include: helping employees improve their personal financial problems
wellness, assisting employees with workplace stress associated with financial problems, helping
employees navigate major financial milestones, including: managing credit and debt, insurance
needs, investing basics, tax planning and others.
The researcher has carried out study of welfare facility management with reference to Rashtriya
Chemicals and Fertilizers Ltd. Thal, where researcher has collected the feedback from employees
to know the satisfaction level of employees regarding various facility provided by the company.

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1.1 BACKGROUND OF STUDY

In early years before independence, the industrialists forced the workers to work hard to produce
maximum produce/output. In the 19th century, FW.Taylor found the concept of scientific
management which consists of a certain philosophy i.e. effective doing of any work depends on
the physical working conditions, lighting, ventilation, rest rooms, rest periods, drinking water,
canteens, recreational centers, sanitation and some other physical conditions. Soon the government
realized this and enacted new legislations to stop the exploitation of employees. Since from then
employees show much concern towards the welfare of the employees

1.2 BACKGROUND OF TOPIC

WELFARE FACILITY MANAGEMENT

INTRODUCTION

Organizations provide welfare facilities to their employees to keep their motivation levels high.
The purpose of providing welfare amenities is to bring about development of the whole personality
of the worker; social, psychological, moral, cultural and intellectual development to make him a
good worker, a good citizen, a good family member. Welfare is a broad term, covering social
security and such other activities as medical aid, crèches, canteens, recreation, housing, adult
education, arrangements or the transport of labour to and from workplace.
The Oxford Dictionary defines labour welfare as “efforts to make life worth living for worker
Organizations provide welfare facilities to their employees to keep their motivation levels high.
The employee welfare schemes can be classified into two categories viz. statutory and non-
statutory welfare schemes. The statutory schemes are those schemes that are compulsory to
provide by an organization as compliance to the laws governing employee health and safety. These
include provisions provided in industrial acts like Factories Act 1948, Dock Workers Act (safety,
health and welfare) 1986, Mines Act 1962. The non-statutory schemes differ from organization to
organization and from industry to industry.

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Earlier in industry “Employee welfare” was not having any considerations.
Employee was treated merely as a factor of production. In economics four factors are considered
to be the crux of production. Because of this reason these factors (land, labour, capital and
organization) are called factors of production. For better production these factors need to be
improved. There is a limit for improvement of land, capital and organization. The cost associated
with its improvement is high. But in case of labour there is no limit for improvement and the cost
is comparatively less. Performance of employees can be improved either by providing training or
by keeping them satisfied.

FACTORIES ACT, 1948

The Factories Act, 1948 as amended by the Factories (Amendment) Act, 1987 (Act 20 of 1987)),
serves to assist in formulating national policies in India with respect to occupational safety and
health in factories and docks in India. It dealswith various problems concerning safety, health,
efficiency and well-being of the persons at work places.
The Act is administered by the Ministry of Labour and Employment in India through its
Directorate General Factory Advice Service &Labour Institutes (DGFASLI) and by the State
Governments through their factory inspectorates. DGFASLI advices the Central and State
Governments on administration of the Factories Act and coordinating the factory inspection
services in the States.
The Act is applicable to any factory whereon ten or more workers are working, or were working
on any day of the preceding twelve months, and in any part of which a manufacturing process is
being carried on with the aid of power, or is ordinarily so carried on, or whereon twenty or more
workers are working, or were working on any day of the preceding twelve months, and in any part
of which a manufacturing process is being carried on without the aid of power, or is ordinarily so
carried on; but this does not include a mine, or a mobile unit belonging to the armed forces of the
union, a railway running shed or a hotel, restaurant or eating place.
The Factories Act 1948 consolidates and regulates the law relating to labour in factories with the
introduction of the factory system and the development of modern industry bringing about great
reconcentrating of labour in industrial establishment the matter of health and safety of the workers
became all pressing important. The precious law relating to the regulations to labour employed in

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factories in India was embodied in the factories act 1934 The experience of the working of that act
had revealed a number of defects and weaknesses which hampered factory administration and the
present act of 1948 was enacted to overcome those defects the existing law applies to industrial
establishments where manufacturing process is carried on with the aid of power where 10 or more
persons are working and 20 or more workers in all other cases

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According to “The Factories Act 1948”,

1. FACTORY:
Factory means any premises including the precincts thereof, were on ten or more workers are
working or were working on any day of the preceding twelve months, in any part of which a
manufacturing process is being carried on with the aid of power or is ordinary so carried on or
were on twenty or more workers are working on any day of the preceding twelve months and in
any part of which manufacturing process is being carried on without the aid of power or is
ordinary so carried on.
A factory or manufacturing plant is an industrial site, usually consisting of buildings and
machinery, or more commonly a complex having several buildings, where workers manufacture
goods or operate machines processing one product into another.
Factories arose with the introduction of machinery during the Industrial Revolution when the
capital and space requirements became too great for cottage industry or workshops. Early factories
that contained small amounts of machinery, such as one or two spinning mules, and fewer than a
dozen workers have been called "glorified workshops".
Most modern factories have large warehouses or warehouse-like facilities that contain heavy
equipment used for assembly line production. Large factories tend to be located with access to
multiple modes of transportation, with some having rail, highway and water loading and unloading
facilities.
Factories may either make discrete products or some type of material continuously produced such
as chemicals, pulp and paper, or refined oil products. Factories manufacturing chemicals are often
called plants and may have most of their equipment – tanks, pressure vessels, chemical reactors,
pumps and piping – outdoors and operated from control rooms. Oil refineries have most of their
equipment outdoors.
Discrete products may be final consumer goods, or parts and sub-assemblies which are made into
final products elsewhere. Factories may be supplied parts from elsewhere ormake them from raw
materials. Continuous production industries typically use heat or electricity to transform streams of
raw materials into finished products.
The term mill originally referred to the milling of grain, which usually used natural resources such
as water or wind power until those were displaced by steam power in the 19th century. Because

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 many processes like spinning and weaving, iron rolling, and paper manufacturing were originally
powered by water, the term survives as in steel mill, paper mill, etc.

2.WORKER:
Workers means a person employed, directly or by or through any agency with or without the
knowledge of principal employee, whether for remuneration or not in any manufacturing process
or in any cleaning part of machinery or premises used for a manufacturing process or in any other
kind of work incidental to or connected with, the manufacturing process. An worker is the one
who works at a particular occupation or activity i.e. an office worker. Or an person who does
manual or industrial work. Or a member of the working class. A member of a colony of social
insects such as ants, bees, wasps, or termites, usually a sterile or sexually immature female but in
termites an individual of either sex, that performs specialized work such as building the nest,
collecting and storing food, and feeding other members of the colony. Labour types can be
classifies as follows:

 UNSKILLED:
An unskilled employee is one who does operations that involve the performance of simple duties,
which require the experience of little of no independent judgment or previous experience although
familiarity with the occupational environment is necessary. His work may thus require in addition
to physical exertion familiarity with variety of Articles or goods.

 SEMI-SKILLED:
A semiskilled worker is one who does work generally of defined routine nature wherein the major
requirement is not so much of the judgment, skill and but for proper discharge of duties assigned
to him or relatively narrow job and where important decisions made by others. His work is thus
limited to the performance of routine operations of limited scope.

 SKILLED:
A skilled employee is one who is capable of working efficiently of exercising considerable
independent judgement and of discharging his duties with responsibility. He must possesa
thorough and comprehensive knowledge of the trade, craft or industry in whichheisemployed.

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 HIGHLY SKILLED:
A highly skilled worker is one who is capable of working efficiently and supervises efficiently the
work of skilled employees.

3.LABOUR WELFARE:
According to the Labour Investigation Committee,
“Anything done for the intellectual, physical, moral, economic betterments of the workers,
whether by employers, by government or by other agencies, contractual benefits for which workers
may have bargained”.
According to Balfour committee,
“Labour welfare refers to the efforts made by the employers to improve the working and living
conditions over and above the wages paid to them. In its widest sense it comprises all matters
affecting the health, safety, comfort and general welfare of the workmen, and includes provision
for education, recreation, thrift schemes, convalescent homes”. It covers almost fields of activities
of workers e.g., social, economic, industrial and educational.
Labour welfare implies the setting up of minimum desirable standards of the provision of facilities
like health, food, clothing, housing, medical assistance, education, insurance, jobsecurity,
recreation etc. Such facilities enable the worker and his family to lead a good working life, family
life and social life.
Labour Welfare thus embraces in its fold all efforts which have their object of improvement of
health, safety welfare and general well-being of the workers. It is confined to those activities
which are undertaken statutorily or otherwise, inside the industrial premises or outside by any
agency, government, employers which do not come under social insurance conditions, and which
lead to improvement in health, efficiency and happiness of industrial workers and their families
e.g. recreational, medical, educational, washing, bathing, transport facilities, canteens etc. Thus,
the term labor welfare covers not only the workers but also their families.

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AGENCIES OF EMPLOYEE WELFARE:

1. CENTRAL GOVERNMENT:
The central government has made elaborate provisions for the health, safety and welfare under
Factories Act 1948, and Mines Act 1952. These acts provide for canteens, crèches, rest rooms
Shelters, etc.

2. STATE GOVERNMENT:
Government in different states and Union Territories provide welfare facilities to workers. State
government prescribes rules for the welfare of the workers and ensures compliance with the
provisions under various labour laws.

3. EMPLOYERS:
Employers in India in general looked upon welfare work as fruitless and barren though some of
them indeed had done pioneering work.

4. TRADE UNIONS:
In India, trade unions have done little for the welfare of workers. But few sound andStrong unions
have been the pioneering in this respect. E.g. the Ahmedabad textiles labourAssociation and the
Mazdoorsabha, Kanpur.

5. OTHER AGENCIES:
Some philanthropic, charitable d social service organizations like: - SevaSadan society, Y.M.C.A.,
etc.

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 CLASSIFICATION OF WELFARE ACTIVITES:

1. STAUTORY WELFARE FACILITIES:

The statutory facilities are those facilities that are compulsory to be provided by an organisation as
compliance to the laws governing employee health and safety. These includes provisions provided
in industrial acts like Factories Act 1948.

2.NON-STATUTORY FACILITIES:
The non-statutory facilities differ from organisation to organisation and from industry to industry.
These are the additional facilities given by the organisation to the employees which are not
compulsory according to any act.

STATUTORY WELFARE FACILITIES;

ACCORDING TO THE FACTORIES ACT 1948,

 Washing facilities (sec 42)
 Facilities for storing and drying (sec 43)
 Facilities for sitting (sec 44)
 First aid appliances(sec 45)
 Canteens(sec 46)
 Shelters, rest rooms and lunch rooms(sec 47)
 Welfare officers(sec 49)
 Power to make rules (sec 50)

1. WASHING FACILITIES (sec 42)

 The employer has to ensure that adequate and suitable facilities for washing are provided.
 These facilities should be separate and adequately screened for the use of male and female
workers.
 These facilities should be conveniently accessible and shall be kept clean.
 The state government has powers to prescribe standards.
2. FACILITIES FOR STORING AND DRYING CLOTHES(sec 43)

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 The state government has powers to make rules for:
 Keeping the clothing not worn during working hours.
 Drying wet clothing.

3. FACILITIES FOR SITTING (sec 44)

 If the workers are required to work in a standing position, suitable arrangement should be made for
sitting, so that they can take advantages of any opportunities for rest which may occur during
work.
 If the chief inspector is of the opinion that work can be done efficiently in sitting position then, he
can ask the occupier to provide seating arrangement.
 The state government has power to relax any of the above provisions.

4. FIRST AID APPLIANCES (sec 45)

The employer is required to maintain first aid boxes or cupboard readily
accessible during all working hours as follows:
 First aid appliances or cupboards should have prescribed contents.
 Not less than one for every 150 workers.
 Each first-aid box or cupboard must be kept in charge of a responsible person having
 certificate in first aid and
 Person should be readily available during working hours.
 If there are more than 500 workers, factory should have an ambulance room as prescribed with
medical and nursing staff.

5. CANTEENS(sec 46)
If the number of workers in a factory is more than 250 then-
 Canteen or canteens shall be provided and maintained by the occupier and
 Canteen managing committee should be constituted with representatives of workers and
management.

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6. WELFARE OFFICERS (sec 49)
 In every factory where 500 or more workers are employed, the occupier has to employ such
number government has powers of welfare officers as may be prescribed.
 The state to make rules relating to appointment of welfare officers.

7. POWER TO MAKE RULES (sec 50)

The state government may make rules-
 Exempting any factory or class or description of factories from compliance with any of the
provisions of (sec 42 to sec 49), subject to compliance with such alternative arrangements for the
welfare of workers as may be prescribed.
 Required in any factory or class or description of factories that representatives of the workers
employed in the factory shall be associated with the management of the welfare arrangement of the
workers.

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 NON-STATUTORY WELFARE FACILITIES:

1. FRINGE BENEFITS
It refers to those monetary and non-monetary benefits given to the employees during and post-
employment period which are connected with employment but not to the employees contribution
to the organisation. It covers bonus, social security measures, retirement benefits, workmen’s
compensation.

2. SHELTERS, REST ROOMS AND LUNCH ROOMS

If the workers employed in a factory are more than 150 then-
 They should be provided with adequate shelters or rest rooms and
 A suitable lunch room with provisions for drinking water.
 It is obligatory for the workers to eat food in the lunch room only.
 Such rooms are to be lighted, ventilated, maintained and constructed according to the rules.

3. EMPLOYEE ASSISTANCE PROGRAMS

Various assistance programs are arranged like external counselling services so that employees or
members of their immediate families can get counselling on various matters.

4. HARASSMENT POLICY
To protect an employee from harassment of any kind, guidelines are provided for proper action
and also for protecting the aggrieved employee.

5. MATERNITY AND ADOPTION LEAVE

Employee can avail maternity or adoption leaves policies have also been introduced by various
companies.

6. MEDICAL CLAIM INSURANCE SCHEME

This insurance scheme provides adequate insurance coverage of employees for expenses related to
hospitalization due to illness, diseases or injury or pregnancy.
7. EMPLOYEE REFERRAL SCHEMES

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 In several companies employees referral schemes is implemented to encourage employees to refer
friends and relatives for employment in the organisation.

8. SPORTS CLUB
Company provides sports club for the employees and their family members. It includes various
games like badminton, swimming pool, table tennis, carom, library, gym and a ground to play
cricket, volley ball, football, etc .

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 WELFARE FACILITY MANAGEMENT AT RASHTRIYA CHEMICALS AND
FERTILIZERS LIMITED.

I. STATUTORY WELFARE FACILITIES:

1. FIRST AID APPLIANCES-

 RCF LTD., Thal provides readily accessible so that in case of any minor accident initial
medication provided to the needed employee. Every plant has first aid facilities.

2. AMBULANCE-
 The ambulance room or dispensary shall be in charge of a qualified medical practitioner assisted
by at least one qualified nurse and such subordinate staff as the Chief Inspector may direct.
 RCF LTD. has threeambulance provided for employees and workers.
 It has a hospital provided for RCF employees at RCF colony.

3. CANTEEN-
 It is run on contract basis and serves the following eatables to workers on cash payments.
 The workers also get canteen allowances per month.
 Rice plate, snacks, tea and coffee, cold drinks
 The prices of above food stuff are fixed and revised by the canteen committee.
 RCF LTD. provides seven canteens for the employees and workers working in their company.
 Company also provides canteen at colony.

4. SHELTERS AND REST ROOMS-

 The company has its own housing colony for officers and workers.
 These housing colonies are situated at Kihim and Kurul.
 They are popularly known as ‘RCF COLONY’.
 There is adequate and sufficient provision for water and light supply.
 The rooms are allotted to the workers and employees according to their need and position.
 In case if any employees don’t desire to stay at colony, they are paid housing rent allowance.

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  For refreshment and relaxation, this colony also provides various facilities like library, sports,
club, playground ,etc.
 For religious and holy purposes these colonies have two temples.
 For easy access to various commodities, colony has an inbuilt market.
 There is a ‘community hall’ to conduct various programs and functions.
 RCF school and junior college are situated within the walls of the colony.

5. SAFETY-
 The main and first priority of RCF Ltd. is safety.
 As a company is prone to accidents and fires, RCF Ltd. provides safety accessories to their
employees and workers.
 This safety kit includes helmet, shoes, glasses, uniforms and gloves.
 In case of emergency, the company has 3 ambulances and 5 fire trucks.
 RCF Ltd. believes in the motto- “100% SAFETY IS EQUAL TO 0% RISK.”

6. LIGHTS AND VENTILATION, DRINKING WATER –

 There should be proper light and ventilation at the workplace.
 RCF Ltd. takes effective steps to secure and maintain adequate ventilation by adequate supply of
fresh air and proper temperature
 This fresh air is circulated 110 coolers and centralised air conditioners.
 Sufficient and suitable lighting natural as well as artificial is being provided by the company.
 All glazed windows and sky lights are kept clean on both the surfaces by the company for the
passage of light.
 Every department is provided with the proper drinking facility at a walk able distance

7. LATRINES AND URINALS-

 The employees are provided with separate latrines and urinals for male and female workers.
 The latrines and urinals are maintained in a clean condition.
 There is enough lighting arrangements at the washrooms.
 RCF Ltd. has total in all 115 washrooms facility for both male and female employees.

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II. NON-STATUTORY WELFARE FACILITIES

RCF LTD. HAS VARIOUS NON-STATUTORY WELFARE FACILITIES:

 TRANSPORT ALLOWANCES-
 RCF LTD. use to provide transport facilities but now instead of facility, they provide transport
allowances.
 Transport allowances is being given to the employees working in the company.

 MEDICAL FACILITY-
 Employees and workers are provided with various medical facilities and allowances.
 These includes ambulances, first aids appliances as well as hospitals which is situated at RCF
colony.

 EDUCATION-
 The company gives quality education to the children of employees and workers of RCF ltd.
 RCF has its own school and junior college in the colony.
 For higher education, these employee’s children get hostel facility at chembur colony.

 RECREATIONAL FACILITIES-
 Employees and their families relax and refresh their mind by enjoying facilities such as library,
gardens, parks, etc. given by company at the colony.
 For peace of mind, they visit temples.
 ‘Community hall’ is built up for conducting various festivals, celebrations and functions.
 RCF ltd. has two libraries at colony and one at the factory.

 SPORTS CLUB-
 RCF colony has a huge sports club with enormous games like table tennis, chess, badminton,
cricket, hockey, swimming pool, etc.
 It has a huge playground to play cricket, hockey, kabadi, football and so on.
 It also has its various team that play on the behalf of the company.

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 1.3 COMPANY PROFILE

Rashtriya Chemicals & Fertilizers Ltd. (RCF) is a Public Sector Undertaking (PSU) in India
under the Ministry of Chemicals and Fertilizers of the Government of India, based in Mumbai.
RCF is one of the leading producers of fertilizers in India.

 MISSION

"Exponential growth through business excellence with focus on maximising stakeholder value by
manufacturing and selling fertilizers and chemicals in a reliable, ethical and socially responsible
manner".

 VISION

"To be a world class corporate in the field of fertilizers and chemicals with dominant position in
Indian market, ensuring optimal utilization of resources, taking due care of environment and
maximising value of stake holders".

MANUFACTURINGUNIT:
 Trombay Unit, Multiproduct integrated fertilzers& process chemicals factory in Mumbai spread
across 765 acres (including township)ISO-14001, OHSAS-18001 & ISO- 9001 accredited,
Manufactures Ammonia, Urea, Suphala, ANP,Methanol, Nitric Acid, Sulphuric Acid, etc.
 ThalUnit, Large producer of Urea along with Industrial Chemicals located100 km south of
Mumbai spread across 997 acres (including township)ISO-14001,OHSAS-18001& ISO-9001
accredited Manufactures Ammonia, Urea, Methylamines, FormicAcid,etc.

CORPORATE SOCIAL RESPONSIBILITY:

FARMERS' MEETINGS:
Soil sample collection and interpretation of results is the subject of many farmer meetings held in
different villages of the country. Educating farmers about soil sample collection and interpreting
the analysis reports enables dissemination of accurate technical information up to the

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 grassrootlevel. Wide publicity to this kind of programmes is given through radio, newspapers and
television.

FIELD DAYS/FERTILIZER DAYS/SOIL TESTING DAYS:

These are normally organized on the fields of the farmers.
 Demonstrations are conducted during soil sample collection or fertilizer application.
 Subjects related to agriculture such as soil testing, balanced use of fertilizers, importance of RCF
products and their benefits, methods of application, crop protection etc. are discussed followed by
question-answer session.
 Crop and product literature is distributed to the farmers for reference while carrying out different
operations in the field.
 Banners, exhibition stalls are displayed at the venue.
 Agricultural officers, scientists, government officers from village panchayat, panchayat samiti,
Zillaparishad, Agriculture department, and Agricultural universities participate and guide farmers.
 Printing of invitation card prior to the programme is done and distributed in the village and
surrounding villages. Refreshments are given to participating farmers. Normally 50-70 farmers
attend this kind of agricultural programs.

MICRO NUTRIENT ANALYSIS:

In addition to the basic soil testing, micro nutrient analysis is also becoming increasingly
important, especially since many soils in India are found to be deficient in one or more of the
micro nutrients. Availability of micronutrients in the right proportion in the soil ensures higher
productivity of farming. RCF’s Trombay laboratory is engaged in the analysis of micronutrients.
This analysis is done at a nominal rate of Rs. 80/- per sample.

DEALER TRAINING PROGRAMMES:

In addition to sharing knowledge with farmers, RCF also imparts training to its dealers. RCF
recognizes that the dealer is a very important part of the knowledge chain and it is the dealer
towards whom the farmer looks at for any advice on agriculture related problems. RCF’s dealer
network is widespread and local level training programmes about the various products of the
Company, their appropriate use with the other agro-inputs are regularly organized. The

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programmes also cover government policies they act as forums to inform the dealer about future
products and marketing alliances of the Company.

EARN WHILE YOU LEARN:

RCF has designed a scheme called “Earn while you learn”. It allows the students to get an insight
into working of organizations and get a feel of corporate culture. Under this scheme, students from
B.Sc(Agri) courses are selected to undertake various promotional activities as part of their
vocational training. Appropriate stipend is paid to them which help them to supplement their
family income.

FARM FIELD SCHOOLS:

The department of Agriculture has started implementing “Farm Field Schools”
inMaharashtra by involving groups of 30 farmers with a group leader called Sinhala who monitors
the agricultural activities being carried out in the farm field schools. RCF participated in 15 Farm
Field Schools in Jalna district. Cotton is main cash crop of the farmers in Vidarbha and
Marathwada region and American ballworm is a major pest
Which damages the Cotton crop. Hence, Integrated Pest Management in Cotton was a subject
matter chosen for the Farm Field School. The demonstration of Sujala was organized in all the 15
farm field schools. 450 farmers benefited from this scheme.

RURAL SPORTS:
Rural sports are organized at village/block level with the educational institutes and different sport
organizations. This intends to encourage children from rural backgrounds to participate in sports.

MEDICAL CAMPS:
The company also organizes medical camps in backward/tribal areas of the state. These camps are
organized with the help of state governments’ health department, voluntary organizations, NGOs,
Lions and Rotary club. Medicines are distributed free of cost.

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RAIN WATER HARVESTING:
Small farmers depending on rain water are the worst hit during a drought. RCF promoted the
concept of VanraiBandhara and well recharging and launched a huge drive to disseminate this
knowledge to farmers. In addition, used empty bags of fertilizer required to construct the
VanraiBandharas are supplied free of cost through different government agencies.

DISTRIBUTION OF MINI KITS:

During krishimelas in backward and very low fertilizer consuming areas, RCF’s products in
smaller packing are distributed to the participating farmers to encourage them to use right types of
fertilizers.

TRAINING TO STUDENTS:
Training is imparted to NSS students from various colleges of Maharashtra.

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 RCF AT THAL:
Rashtriya Chemicals & Fertilizers Ltd. (RCF) is one of the largest fertilizer and chemical company
in Asia, 5 large plants at its Thal Fertilizer unit. RCF commenced operations in 1978, after the
reorganization of the erstwhile Fertilizer Corporation of India. Today, it is one of the largest
producers of fertilizers and chemicals in the public as well as the private sectors in India. With the
setting up of the gas based mega fertilizer unit at Thal in Raigad district, RCF became the first
company to import the latest generation fertilizer technology into India. Major breakthroughs in
Research & Development, advanced systems of Environmental Management. Computerized
Operations, excellence in Manpower Management and a planned development strategy for
expansion and diversification make RCF a successful, high-profile organization. RCF Ltd has been
accorded "Mini Ratna" status by the government of India, which empowers it to take certain vital
decisions of corporate governance 'without the approval of the government. RCF Ltd Thal Unit
has got ISO-9002 for its chemical group pbnts in year 1997 and IS0-14001 for both the units
(Mumbai, Thal) in year 2001, OSHAS-I8001 Certification

MISSION OF THE COMPANY:

Exponential growth through business excellence with focus on maximizingstakeholder’s value by
manufacturing and selling fertilizers and chemicals in a reliable, ethical and socially responsible
manner.

VISION OF THE COMPANY:

To be a world class corporate in the field of fertilizers and chemicals with dominant position in
Indian market, enduring optimal utilization of resources, taking due care of environment and
maximizing value of stakeholders

AREA COVERED:
 FOR PLANTS: 820acres
 FOR TOWNSHIPS: 300acres
 FOR RAILWAY SIDING: 250acres

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 ISO CERTIFICATION:
RCF has obtained following certification –
 ISO- 9001-2000
 ISO- 14001-1996
 OHSAS- 18001

BASIC RAW MATERIAL REQUIREMENT:

 Contractual gas requirements- 3.15 million nm3/day from GAIL
 Power requirement-25MW from MSEB
 Water-56000 cubic meter/day from MIDC
 RCF is one of the largest fertilizer and chemical company in Asia. It is one of the largest producers
of fertilizers and chemicals in the public as well as the private sector in India. RCF became the
first company to import the latest generation fertilizer technology into India.

OBJECTIVES OF THE COMPANY:

 To produce and market fertilizers and chemical fertilizers, economically and in an environmentally
friendly manner.
 To maintain optimum levels of efficiently in the use of resources for maximizing the ROI.
 To take up and implement modernization and energy saving schemes like THAL unit revamp and
TROMBAY urea v-water section modification.
 To continuously upgrade quantity of human resource and promote organizational and management
development.
 To care for and protect the environment.
 To increase customer satisfaction by providing quality products and services.
 To ensure corporate growth by expansion as well as diversification.
 To impart training and education to farmers.
 To provide better life and health to the workers.
 To make the workers happy and satisfied.
 To relieve workers from industrial fatigue and to improve intellectual, cultural and material
conditions of living of the workers.

23
HIGHLIGHTS:
RASHTRIYA CHEMICAL FERTILIZERS (RCF), a government of India undertaking, is a
leading fertilizers and chemical manufacturing company. About 80% of company of its equity is
held by government of India. The company has authorized capital of Rs.800 crore and paid up
capital of Rs.552 crores.
RASHTRIYA CHEMICAL FERTILIZERS LIMITED (RCFL) was incorporated on 6 th march
1978 on the reorganization of erstwhile fertilizers corporation of India ltd. (FCIL) as a result of
reorganizing public sector fertilizers industries into 5 industries.
RCF’s operations commenced from March 1978 which took over all Mumbai’s based operations
of Fertilizers Corporation of India ltd. which included manufacturing and marketing facilities at
Trombay. Western and southern manufacturing division were also taken by RCF.
The ‘’UJWALA ’’ urea and complex fertilizers “SUPHALA” brands of fertilizers manufacturing
by RCF carry high brand equity and are recognized all over country.
RCF has countryside marketing network in all major states. Beside urea and complex fertilizers
RCF also produces bio-fertilizers, micro nutrients and 100% water soluble fertilizers.
RCF has always striven for upkeep of plants through modernizing and upgrading technology.
Revamping and de-bottlenecking is the secret that has kept the company thriving for 4 and a half
decades. As a part of modernization, RCF recently modernized ammonia-1, nitric acid, sustain
operations and met technical challenges of improved efficiency, lower energy consumption and to
maintain environmental norms. It has resulted in company achieving the highest standards of
safety and product quality.

24
 DEPARTMENTS AT RCF LTD. AND ITS ACITIVITES:
1. HR DEPARTMENT
Training and development- In continuously, changing business environment, there is requirement
for upgrading the knowledge base. Therefore, training is given to the employees of the company.
 It provides the advice to the company on legal issues and settle the disputes related to RCF.
 It performs various administrative functions like accommodation, security, social welfare, etc.

2. STORESDEPARTMENT
Store is a place where material including raw material, finished goods, spare, etc. which are used
for production are stored for a specific period of time. Activities are to receive the material.
 Preserve it.
 To issue the material when required.

3. PURCHASEDEPARTMENT
 Procurement of material- whenever the user requires any material, he raises an indent order in the
purchase department. Then the purchase department raises the enquiry of the material in stores.
 To raise the quotation- If the material is not available, the vendor is informed and thus he vendor
raises the quotation.
 To raise the tender.
 To make a comparative statement.
 To raise a purchase order.
 To negotiate with the vendor.

4. FINANCE DEPARTMENT
 Payment- Payments of inventory, miscellaneous expenses, repair and maintenance, mathadi
payment, naphtha gas, electricity, water supply, foreign exchange.
 Concurrence-It deals with evaluation and comparison and selection of tenders.
 Wages and salary- Payment of wages and salaries of employees is done by this section.
 Central account- Cost sheets are prepared, grouping of expenses is another function of central
account and it also performs the function of calculating and charging the depreciation.
 Cash- Preparation and issue of cheques is done in this section.

25
 PRODUCTS AND SERVICES AT RCF:
 CONVENTIONAL PRODUCT: UREA, SUPHALA
 VALUE ADDED PRODUCT: SUJALA, MICROLA
 BIO FERTILIZER: PSB BIOLA
 OTHER PRODUCT: PHOSPHO GYPSUM

RCF is one of the leading producers of Fertilizers in India. Sujala, Suphal 15:15:15, Suphala
20:20:0, Ujjwala, Microla and Biota are its major fertilizers. All the products can be used with
different soil types and in various climatic conditions. RCF pioneered the manufacture of basic
chemicals such as Methanol, Sodium Nitrate, Sodium Nitrite, Ammonium bicarbonate,
Methylamines, Dimethyl Formamide, Dimethylacetamide in India. Today R.C.F is the only
manufacture of DMF in India. Product characteristics, consumer needs, economy to the consumers
and safety are the primary considerations in determining the type of packaging and modes of
transportation for each of the products.

FERTILIZER PRODUCTS:

1. SUPHALA(15:15:15)
RCF produces two grades of complex fertilizers at its Trombay unit. They are commonly known
as “Suphala”, which has almost become a generic name for NP/NPK complexes in the farming
households of the country.

2. UJJWALA UREA (46%)

RCF’s Ujjwala urea is a chemical fertilizer produced in white round prills form containing 46%
nitrogen. It is 100% water soluble and is suitable for any type of soil or crop. It can be applied
through sowing, broadcasting or spraying. Ujjwala urea should be applied to different crops in two
to three split doses.

26
3. SUJALA (19:19:19):
Rashtriya Chemicals & Fertilizers Ltd, manufactures 100% water soluble fertilizers containing all
the three major plant nutrients i.e. Nitrogen, Phosphorus and Potash for crops grown in green
houses as well as other field crops. Sujala is available in two forms Foilar grade and drip grade.

4. BIOLA (PSB):
This multifaceted bio - fertilizer solublizes the fixed phosphorus in the soil and makes it available
to the crops. Bacteria multiply very fast in the soil and this helps to improve the texture and
structure of the soil. This also helps to enhance the growth of the crops and also induces resistance
against various pests and diseases.

5. MICROLA (micronutrients):
Over a period of years, company has been cultivating different crops in the field which has
resulted in the depletion of essential micro-nutrients in the soil. This has in turn affected the
productivity of the soil. This fact has also been validated in the soil analysis reports drawn over a
period of time indicating that micronutrients in the soils are on the quality and yields of the crops.

THE MAIN PRODUCTS MANUFACTURED AT RCF ARE:-

1. AMMONIA
2. UREA
3. NITRO PHOSPHATE
4. SULPHURIC ACID
5. NITRIC MID
6. METHANOL
7. AMMONIUM BICARBONATE
8. SODIUM NITRATE/NITRITE
9. METHYLAMINES
10. CONC. NITRIC ACID
11. PHOSPHORIC ACID
12. AMMONIUM NITRATE PHOSPHATE

27
SERVICES PROVIDED BY RCF LTD.:

SOIL TESTING
Soil testing helps diagnose soil health and evolve soil specific and crop specific solutions. It helps
to identify problematic soils, their nutritional status, texture and structure. Based on the analysis,
famers are advised on soil fertility management through rational use of manure, fertilizers and
amendments to make agriculture more productive and sustainable. Soil testing becomes
indispensable to assure national food sec., nutritional security, maintenance of soil health,
enhancement of soil fertility to leave a good heritage for the future generations.

ANNUAL PRODUCTION CAPACITY:

Ammonia 8.91 lakhs MT per year

Urea 14.85 lakhs MT per year
Nitrogen 6.83 lakhs MT per year
DMF 2500 MT per year
DMAC 5000 MT per year
MAP 5000 MT per year
CO 1200 Nm3 per year
FA 10000 MT per year

UTILITIES REQUIRMENTS:
Gas requirements 3.15 million Nm3/day from GAIL
Power requirements 25 MW from MSEB
Water 56000 cubic meter/day from MIDC

LAND REQUIREMENT:
For plants 820acres
For township 300acres
Forrailwaysliding 250acres

28
 MAIN PLANTS :

1. STEAM GENERATION PLANT:

It consists of the following sections- Water Treatment Plant Steam Generation Unit, Cooling
Water Systems. Turbo-generation sets.

2. AMMONIA PLANT:
The Ammonia plant comprises of two teams each producing 1350 tpd of ammonia and 700 tpd of
Co2. The plant consists of following sections:
 Feed gas de-sulphurisation and reforming
 CO conversion and CO2 removal by Benfield process
 Compressors
 Ammonia Synthesis
 Storage
The salient features of the thal ammonia plant is the lowest energy consumption and high
CO2 recovery.
To achieve this, a hydraulic turbine coupled to AC generator has been incorporated in the Benfield
section of the plant. Another notable feature of the plant is the incorporation of Digital Control
System for operation and control of the entire process sequence. Also, advance control system has
been adopted for saving of energy. In addition to this, Purge Gas Recovery Unit (PGRU) has also
installed to boost ammonia production. The two storage tanks, stores 25,000 tons of Ammonia at
atmospheric pressure. Strict pollution control measures have been incorporated in the design of the
plant and the effluent discharges from the plants are treated within the battery limits of the plants,
thus bringing effluents to statutory limits, and the it is further discharged into main effluent
system.

29
3. UREA PLANT:
There are three streams of urea plant each having rated capacity of 1500 tpd. The technology
chosen for thc plant was the latest available in the market at that time. The process adopted is that
of ammonia stripping based on the know-how of SnamprogettiSpA, Italy.
Ammonia and carbon-dioxide produced in ammonia plant arc fed to Urea reactor at 160 at
pressure. The conversion achieved is about 60%. The urea is then separated from the solution in
three stages by application of heat and reducing pressure. At each stage CO2. NH3 separated from
urea solution in the form of vapour is recycled. Urea thus obtained is 70-75% concentrated which
is further concentrated to 99.7% M vacuum concentrator and then fed to three prilling towers to
get prills of desired specifications. The striking feature of both ammonia and urea plants is the
computer controlled operations.
In this plant, care has been taken to minimize the space. Further, design features are such, that
consumption of processed water, steam and power is minimum. Ammonia and as a stripping agent
in the process causes less corrosion. The formation of biuret, an undesired product in fertilizer
grade urea, is minimum. Another important feature of this plant is negligible amount of ammonia
being vented out to atmosphere thus checking air pollution. The urea dust emission is less than 40
mg/Nm3 of exhaust air.
The striking feature of both ammonia and urea plants is the computer controlled operations. The
digital control systems in the ammonia and urea plants are networks of micro-processor based real
time monitoring and control system. Computers, centrally located overlooking the plants are used
for data logging, generating graphics, displaying static and dynamic parameters and to preserve
historic data. The provision is also made for automatic supervisory control of the process

4. BAGG1NG PLANT:
The urea produced in three urea plants is brought to the bagging by the capacity to fill in 50 kg
bags for dispatch to farmers. The bagging plant has the capacity to fill 135000 bags per day. The
urea is fed to the bagging plants in two streams. There are total 21 slats provided with weighing-
cum-tipping machines of plus minus 20 gm per bag arid also stitching of the bags. The urea fill
bags are loaded on the railway wagons or on the trucks for transportation to the fields. The
bagging plant has a computerized control room to control tipping machines. In case there is need

30
to store urea, the two big silos with each 220 meter in length and 15 meter in height can store
90,000 tones urea, thus 20 days production is taken care of.

31
5.EFFLUNENT TREATMENT PLANT:
The effluent discharged conforrns to the regulations stipulated by Maharashtra Pollution Control
Board. The effluents are totally rendered harmless before discharginginto the sea. The main waste
streams originate from plants like ammonia, urea, water treatment, steam generation, additional
water plant etc. Miscellaneous flows like domestic sewage, rainfall on lagoons are also there. All
the effluents are monitored for flow, pH, temperature, Conductivity, ammonia, phosphate and
metal contents. A small bore pipe is tapped off the main waste pipe line upstream of flow
measurement and laid to Central monitoring laboratory where effluent is studied in details. The
findings are fed to the mini-computer to compute the effluent quality assessments. To discharge
treated effluent in to the dccp sea, a 4 km long marine out.- fall pipeline has been laid. The
discharge point, chosen on the expert advice of National Institute of Oceanography, Goa, is such
that there is no localization of effluents.

6.AIR POLLUTION CONTROL:

Legislation now exists in India to limit the emission of air pollutions. No factory is permitted to
emit pollutants in air and pollute air in and around factory site. At Thal fertilizer factor, strict
measures have been introduced to keep pollutants in check and modem surveillance system is set
up to monitor it. Round-the-clock study of existing ambient air conditions is made. All the modern
sophisticated air pollution monitoring equipment are housed in a central laboratory in a factory, to
scan. Both the Units of REF ate accredited with ISO-14001 Certification for the environmental
systems while Thal industrial Products accredited with ISO 9002 certification for quality control.
Thal and Trombay units have also received OSHA, 18001 Certification. RCF has constantly
striven maintain the environment in its vicinity. Several projects, notable among than being the
Chembur Green plant at Trombay and the afforestation of Thal have been highly successful. RCF
has won several inwards for pollution control and clean technology. RCF has been an MOU
signing Company since 1988-89. The Company was rated EXCELLENT for the Years 1989,
1997-98, 1998-99, 1999-2000, 2000-01, 2002-03 and 2003-04 and VERY GOOD for the
remaining years. The Company also received MERIT CERTIFICATE for excellence in the
Achievement of MOU targets for the year 1998-99, 1999-2000, 2000-01 and 2002-03.

32
 7.CHEMICAL GROUP OF PLANTS:
In addition to Urea, four industrial chemicals are being produced at Thal. They are:
 Dimethyl Form amide (DMF)
 Dimethyl Acetamide (DMAC)
 Methylamines
 Formic Acid
These chemicals find their extensive use in petro-chemical, pharmaceutical, rubber, acrylic fiber,
leather industry etc. The DMF, DMAC plants have acquired ISO-9002 certificate making the
products of international standards. All these chemicals, besides domestic marker, are being
exported also.

NATIONAL AWARDS
 NATIONAL AWARD FOR PRVENTION OF POLLUTION — 1992', presented by President of
India, Dr.ShankarDayal Sharma', on 6. August, 1994.
 ‘RAJIV GANDHI ENVIRONMDIT AWARD FOR CLEAN TECHNOLOGY-1993'presented by
Smt.Sonia Gandhi on 19th August, 1994•
 ‘THE NATIONAL ENERGY CONSERVATION AWARD'96, presented by PrimeMinister of
India, Mr.H.D.
 Deve Gowda on 14th December, 1996.

OTHER AWARDS:
 JAWAHARILAL NEHRU MEMORIAL NATIONAL AWARD 1993-94', for excellence in
Indian Industries by effective implementation of energy conservation methods from the
International Greenland Society.
 INDIAN NATIONAL SUGGESTION SCHEMES ASSOCIATION AWARD' for excellence in
Suggestion Scheme in the year. 1991.
 Grade- 'A' (Excellent) award from Department of Public Enterprises in the year 1989.90.
 BEST ORGANISATION' award from Indira Gandhi Memorial, sponsored by AP Public Sector
Employees' Federation during the year 1987.

33
HRM AT RCF:
Man Power has played an important role in shaping of RCF. Through dedicated and competent
manpower, RCF has achieved the present position of leadership in fertilizer manufacturing. RCF’s
management has always considered the manpower as the asset and him taken care of its employees
various scheme of Housing, medical care, sports facilities rind various Social Security schemes.
Housing facility is provided to the employees at colonies in Chembur and Kihim/Kurul near
Alibag Raigad. The colonies have well maintained sports club and also school for the employee
children. To take care of health of the employee and their families, RCF has two well-equipped
hospitals one each in the housing colonies at Mumbai and Kurul. There are different Social
Security schemes operating in the Company like Group Saving Linked Insurance Scheme, Group
Personal Accident Insurance Scheme, House Building Loan Insurance Scheme and RCF Death
Benevolent Scheme.

The Company takes all efforts to keep the employees motivated and maintain good Industrial
Relations. Excellent growth opportunities arc available to the employees. The Company believes
in workers participation in Management for which various committees arc functioning at both its
Units. RCF has a strong and dedicated team of 4278 permanent employees. The break-up as on
1.4.2009 is as follows:

Area Officers Workers Total

Trombay 769 1512 2281

Thal 488 1093 1581

Marketing 306 110 416

Total 1563 2715 4278

34
SUSTAINABILITY AT RCF:
Sustainability is core to RCF’s business. Our endeavour is to minimise carbon foot print.
Accordingly, RCF have reformulated CSR Policy which will guide sustainability initiatives in the
years to come. RCF have taken a number of initiatives to reduce energy consumption at both of its
units – Trombay and Thal (Maharashtra).
In addition, RCF has been focusing on water management to bring down the water usage and
conserve water at our plants. Almost 55% of our water requirement at Trombay is met through
water generated at our sewage treatment plant. The plant generates around 15 MLD of treated
water.
RCF along with BPCL is setting up one more sewage treatment plant at Trombay of similar
capacity. New STP will ensure the availability of process water for operation of RCF plants at
Trombay unit and will also benefit BPCL. Besides this it will also help to residents of Mumbai and
society at large, as about 15 MLD of additional potable water will be available for the domestic
use.
As a socially responsible company, we continuously strive for sustenance of the environment,
education and welfare of the farming community, propagation of sports and cultural activities.
This directly and indirectly helping the community in bettering the life and environment in which
they live.Ourendeavour towards catering to educational needs of underprivileged children under
the flagship program ‘RCF Super - 30’ have been a thumping success. In its third year of operation
project has once again repeated success and recorded excellent success ratio. Out of 30 students 28
students have cleared IIT Mains with very good marks and stand very good chance of getting
either IIT or NIT. The students who are benefitted from this project, belong to the backward
districts of Maharashtra.
With a view to harness renewable energy sources, RCF has set up rooftop PV solar power
generating facilities atop its offices at Trombay, Thal and its marketing offices in Satara and
Ahmednagar. Recently, RCF has commissioned a 2MWp solar power generation plant at
TrombayUnit.As a part of expansion strategy we are planning to undertake major projects such as
Thal-III expansion project, Coal Based Fertilizer Plant at Talcher, Fertilizer project in Iran,
Installation of Gas Turbine at Thal and Trombay to name a few.

35
 RCF’s Facebook page “RCF KissanManch” is growing in popularity with more than 5000
dedicated likes and visitors more than 60 lakhs. At ‘RCF KissanManch’ farmers are educated on
Scientific Agricultural practices.

1.4 STATEMENT OF THE PROBLEM:

The welfare facilities are provioded to emploeyees for reducing problems likes demoralization,
job-dissatisfaction, low productivity, conficts,etc among employee and employer. The concern
study will help the organization to know the importance of welfare facilities among employees,
and it helps to reduce the job dissatisfaction, employee turnover and dbsenteesim. Research would
investigate satisfaction level of employees regarding welfare facilities. So, the title of the study is
‘A study of welfare facility management with respect to Rashtriya Chemicals and Fertilizers Ltd.
Thal’. Research has included study of present welfare facility management, effect of welfare
facilities on employees and the importance of welfare facility.

1.5NEED OF THE STUDY:

 They provide better physical and mental health to workers and thus promote a healthy work
environment
 Facilities like housing schemes, medical benefits, and education and recreation facilities for
workers’ families help in raising their standards of living. This makes workers to pay more
attention towards work and thus increases their productivity.
 Employers get stable labor force by providing welfare facilities. Workers take active interest in
their jobs and work with a feeling of involvement and participation.
 Employee welfare measures increase the productivity of organization and promote healthy
industrial relations thereby maintaining industrial peace.
 The social evils prevalent among the labors such as substance abuse, etc are reduced to a greater
extent by the welfare policies.

36
 1.6SCOPE OF THE STUDY:

The geographical scope is limited to RCF, thal in Raigad district. Researcher has covered all the
departments. The present study has undertaken with reference to present welfare facility scenarioin
the organization. The analytical scope is confined within the Likert scale method, Ranking
method, tables and pie charts used for data analysis.

1.7OBJECTIVES OF THE STUDY:

 To study the provisions of the Factory Act 1948 relating to employee welfare provisions.
 To study the statutory and non-statutory welfare facilities provided by the company.
 To study the opinion of officers regarding welfare facilities provided by the company.

37
 RESEARCH
METHODOLOGY

38
 II.RESEARCH METHODLOGY

The research methodology is a way to solve the research problems systematically. It refers to the
science of studying new research.

2.1 RESEARCH DESIGN:

Research design provides the blueprint for the collection, measurement and analysis of data. It
includes an outline of research. The type of research is Diagnostic research. This research
comprises of study of welfare facility management and feedback from employees regarding
various facilities provided by the company.

The main part of research design is to collect data.

2.2 METHOD OF DATA COLLECTION:

Data collection is the process of gathering and measuring information are on targeted variable in
an established systematic fashion, which then enable one to answer relevant questions and evaluate
outcomes.
There are two types of data collection methods:
 Primary data
 Secondary data

2.3 PRIMARY DATA

primary data means direct information collected by the researcher. This information is obtained
through interviews, surveys and direct observation. Primary data comes straight from the source. It
includes feedback of workers and employees/officers about various statutory and non-statutory
facilities of the company. Data is collected from both officers and workers of the company.

39
Primary data was collected from employees covering all segments like senior manager, middle
management and shop floor workmen through schedule, informal interview and discussion with
the conceptual authority. This data is used for data analysis interpretation and to draw conclusion.

2.4 SECONDARY DATA

Secondary data highlights the contextual familiarities for primary data collection. It provides rich
insights into the research process.
Secondary data is the information collected by research through already available resources of
information such as books, newspapers, internet and information made available for use by other
researchers. Conceptual knowledge of provisions of welfare facilities under “The Factories Act
1948”, various tools, techniques related welfare facility management.
The secondary data is required for conceptual framework of the study, which includes definition
and meaning, basic concepts, competency framework. The source of secondary data is books,
websites and company records.
Data that is collected for specific purpose at hand is called as primary data. Information relating to
the project was collected during formal and informal discussions with the HR Manager and staff of
HR department.

2.5 INSTRUMENT OF DATA COLLECTION:

The of instrument adopted for the primary data collection is through “Questionnaires”
Through the questionnaire the feedback the employee are taken.

2.6 SAMPLING SIZE:

Researcher has collected 70 samples for study. This samples size were selected from all
departments as like HR, finance, training and development, public relation, purchase and
administration departments. Also some samples were selected from plants like urea, ammonia,
bagging, ETP, fire and safety, etc.

40
TABLE SHOWS SAMPLING PLAN USED FOR RESEARCH:

SR.NO DEPARTMENTS SAMPLES

1 ADMINISTRATION 3
2 AMMONIA PLANT 10
3 BAGGING PLANT 7
4 CHEMICAL GROUP OF 6
PLANT
5 FINANCE 4
6 HR 2
7 STORES 3
8 PURCHASE 5
9 T&D 2
10 ETP 5
11 UREA PLANT 10
12 FIRE & SAFETY 2
13 PUBLIC RELATION 3
14 MS 3
15 IT 3
16 PHS 2
TOTAL= 70
70 EMPLOYEES IS THE SAMPLE SIZE

2.7SAMPLING METHOD:
Researchers have used “Random Sampling Method”.

41
 2.8 LIMITATIONS OF THE STUDY:

Limitations of research are obstacles which researcher has faced while research studyThe
researcher has come across following difficulties during research work:

 The study is restricted to only one firm.

 The time prescribed is only 60 days.
 The study is purely based on the basis of information given by the employees.
 Only limited part of the population is taken for study.

42
DATA ANALYSIS AND
INTERPRETATION

43
III.DATA ANALYSIS AND INTERPRETATION

INTRODUCTION:
After collection of data through primary and secondary data source, the data is put for
analysis and interpretation.

STATISTICAL TOOLS USED FOR ANALYSIS:

The research tools used for data analysis are table, pie charts, percentage and likert scale and data
from questionnaire. Tables are used to present data in tabular form. Pie charts and percentage are
used to draw conclusion about opinion of employees.

ANALYSIS AND INTERPRETATION OF DATA:

In data analysis, researcher represents the data with help of likert scale method. There are four
criteria as follows:-

SCALE: HIGHLY DISSATISFIED-1, DISSATISFIED-2, SATISFIED-3, HIGHLY

SATISFIED

44
SURVEY RESULTS:

AWARENESS REGARDING FACILITIES

Following table shows the number of employees aware about the statutory and non-statutory
facilities provided to them by the company.
SR.NO. CONTENT EMPLOYEES
1 AWARE 97%
2 PARTIALLY AWARE 2%
3 NOT AWARE 1%

Awareness Regarding facilities

2%1%
0%

Aware
Partially Aware
Not Aware

97%

The Pie Chart indicates that 97% employees are aware about the facilities provided by the
company, 2% are partially aware and 1% employees are not aware.

45
 SATISFACTION REGARDING FACILITIES:

For the Study 70 employees were selected. 70 questionnaire are distributed to the employees out
that 50 answers were received.
Following table shows employee satisfaction level regarding statutory facilities provided by the
company.
Sr.No. Particulars Highlydissatisfied Dissatisfied Satisfied Highly(No.
(No. of (No. of of
(No. of
employees) employees) employees)
employees)
1. 1 Medical Facility 0 0 27 23
2. 2 Canteen Facility 0 7 40 3
3. 3 AquagaurdFacility 0 0 29 21
4. 4 Watercooler Facility 0 0 32 18
5. 5 Leverages Facility 0 0 13 37
6. 6 Social Security 0 2 18 30
7. 7 Township Facility 0 0 14 36
8. 8 Sport Complex 0 0 6 44
9. 9 Education Facility 0 0 3 47
10. 10 Latrines And Urinals 0 2 41 7

46
1. MEDICAL FACILITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied HighlySatisfied
(No. of (No. of (No. of
(No. of
employees) employees) employees)
employees)

Medical Facility 0 0 27 23

Medical Facility
30

25

20
No. of Employees

Highly dissatisfied
15 Dissatisfied
Satisfied
Highly Satisfied
10

0
Satisfaction level

The above table indicates that out of 50 employees, 27 employees are satisfied,23 employees are
Highly satisfied and 0 employees are Highlydissatisfied and Dissatisfied by the medical facility
provided by the company.

47
2. CANTEEN FACILITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied HighlySatisfied
(No. of (No. of (No. of
(No. of employees)
employees) employees) employees)
Medical 0 7 40 3
Facility

Canteen Facility
45

40

35

30
No. of employees

25 Highly Dissatisfied

20 Dissatisfied
Satisfied
15
Highly satisfied
10

0
Satisfaction Level

The above table indicates that out of 50 employees, 40 employees are satisfied, 3 employees are
Highlysatisfied,0 employees are Highly dissatisfied and 7employees Dissatisfied by the canteen
facility provided by the company.

48
3. AQUAGAURD FACILITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied HighlySatisfied
(No. of (No. of (No. of
(No. of employees)
employees) employees) employees)
Aquagaurd 0 0 29 21
Facility

Aquagaurd facility
35

30

25
No. of Employees

20 Highly Dissatisfied
Dissatisfied
15 Satisfied
Highly Satisfied
10

0
Satisfaction Level

The above table indicates that out of 50 employees, 29 employees are satisfied, 21 employees are
Highlysatisfied, no employees are Highlydissatisfiedand Dissatisfied by the Aquagaurdfacility
provided by the company.

49
4. WATER COOLER FACILITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied Highly
(No. of (No. of Satisfied
(No. of employees)
employees) employees) (No. of
employees)
Water cooler 0 0 32 18
Facility

Water cooler Facility

35

30

25
No. of Employees

20 Highly Dissatisfied
Dissatisfied
15
Satisfied
10 Highly Satisfied

0
Satisfaction Level

The above table indicates that out of 50 employees, 32 employees are satisfied, 18 employees are
Highly satisfied, no employees are Highly dissatisfied and Dissatisfied by the Watercooler facility
provided by the company.

50
5. LEVERAGES FACILITY
The following table shows the satisfaction level of employees
Particular Highly Dissatisfied Satisfied HighlySatisfied
dissatisfied (No. of (No. of
(No. of employees)
(No. of employees) employees)
employees)
Leverages 0 0 13 37
Facility

Leverages Facility
40

35

30
No. of Employees

25
Highly Dissatisfied
20 Dissatisfied
15 Satisfied
Highly Satisfied
10

0
Satisfaction Level

The above table indicates that out of 50 employees, 13 employees are satisfied, 37 employees are
Highly satisfied, no employees areHighlydissatisfied and Dissatisfied by the Leverages facility
provided by the company.

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6. SOCIAL SECURITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied HighlySatisfied
(No. of (No. of (No. of
(No. of employees)
employees) employees) employees)
Social Security 0 0 18 30

Social Security
35

30

25
No. of Employees

20 Highly Dissatisfied
Dissatisfied
15
Satisfied
10 Highly Satisfied

0
Satisfaction Level

The above table indicates that out of 50 employees, 18 employees are satisfied, 30 employees are
Highly satisfied, 2 employees are dissatisfied and no employees are Highly dissatisfied by the
Social Security provided by the company.

52
7. TOWNSHIP FACILITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied HighlySatisfied
(No. of (No. of (No. of
(No. of employees)
employees) employees) employees)
Township 0 0 14 36
Facility

Township Facility
40

35

30
No. of Employees

25
Highly Dissatisfied
20 Dissatisfied
15 Satisfied
Highly Satisfied
10

0
Satisfaction Level

The above table indicates that out of 50 employees, 14 employees are satisfied, 36 employees are
Highly satisfied, no employees are Highly dissatisfied and Dissatisfied by the Township facility
provided by the company.

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8. SPORT COMPLEX
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied Highly
(No. of (No. of Satisfied
(No. of employees)
employees) employees) (No. of
employees)
SportComplex 0 0 6 44

Sport Complex
50
45
40
35
No. of employees

30 Highly Dissatisfied
25 Dissatisfied
20 Satisfied
15 Highly Satisfied
10
5
0
Satisfaction level

The above table indicates that out of 50 employees, 6 employees are satisfied, 44 employees are
Highly satisfied, no employees are Highly dissatisfied and Dissatisfied by the Sport Complex
provided by the company.

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9. EDUCATION FACILITY
The following table shows the satisfaction level of employees
Particular Highlydissatisfied Dissatisfied Satisfied Highly
(No. of (No. of Satisfied
(No. of employees)
employees) employees) (No. of
employees)
Education 0 0 3 47
Facility

Education Facility
50
45
40
35
No. of Employees

30 Highly Dissatisfied
25 Dissatisfied
20 Satisfied
15 Highly Satisfied
10
5
0
Satisfaction level

The above table indicates that out of 50 employees, 3 employees are satisfied, 47 employees are
Highly satisfied, no employees are Highly dissatisfied and Dissatisfied by the Education Facility
provided by the company.

55
10. LATRINES AND URINALS

The following table shows the satisfaction level of employees

Particular Highlydissatisfied Dissatisfied Satisfied HighlySatisfied
(No. of (No. of (No. of
(No. of employees)
employees) employees) employees)
Latrines And 0 0 3 47
Urinals

Latrines And Urinals

45
40
35
No. of employees

30
Highly Dissatisfied
25
Dissatisfied
20
Satisfied
15
10 Strongly satisfied

5
0
satisfaction level

The above table indicates that out of 50 employees,41 employees are satisfied, 7 employees are
Highly satisfied and 2 employees are dissatisfied and 0 employees are Dissatisfied by the
Latrines And Urinals provided by the company.

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FINDINGS

57
 IV.FINDINGS:

Researcher has collected data required to fulfill objectives of the study through schedule. This data
is analyzed using various analytical and statistical tools so as to study the opinions of employees
about present WelfareManagement in the organization.

 Majority of the employees are highly satisfied with welfare facilities provided to them by the
company.
 All wash rooms, wash basins are cleaned regularly and kept in hygienic condition.
 The company also provides other non-statutory facilities such as sports club,swimming pool,
consumer society, etc.
 The company provides all statutory facilities such as Washing facilities, First-aid facility,
Ambulance room, canteen, etc. to their employees.
 Employees are dissatisfied with canteen food provided to them.
 Uniform and shoes are provided to each worker. Workers are highly satisfied with uniform and
shoes provided to them.

58
CONCLUSIONS

59
 V. CONCLUSIONS

Following is the conclusion for the project “Welfare Management at RCF LTD.”

 Employee of this company are highly aware about the welfare facilities given to them by the
company.
 Employees here are also satisfied with the welfare facilities provided to them.
 Company provides all the statutory welfare facilities to their employees according to the Factories
Act, 1948.
 Along with statutory welfare facilities, company also takes care of their employees by also
providing them non-statutory facilities like recreational and education facilities.
 Here, employees are highly satisfied with the safety and medical facilities provided to them by the
company.
Thus, human resource management of this department plays an important part in any organization.
Employee welfare facilities are concern to this department.
If the employees and workers are happy with the welfare facilities provided to them by the
organization,Ifthen will the productivity of the organization can be increased.

60
RECOMMENDATIONS

61
 VI. RECOMMENDATIONS:

Researcher have studied the concept of welfare management as well as present system in
organization and researcher have derived findings also researcher have located some loopholes and
proposed suggestions which would be useful to bridge the loopholes. In this study, researcher
found that RCF Ltd. is having a standardized welfare facilities management but organization needs
to make some important changes in it so as to carry its welfare system more beneficially.

 Majority of the employees are not satisfied with canteen facility sothe quality of the food served
the canteen should be improved and maintained in hygienic condition.
 As the plants are located far away from each other, intra transport facility should be provided for
the convenience of employees
 The lighting and ventilation facility need to be improved in bagging Plant so that they can work
efficiently.
 Employees should be given a chance to make suggestions regarding the facilities and the feedback
given by them should be considered by the top management.

62
BIBLIOGRAPHY

63
BIBLIOGRAPHY

Books and Journals:

 Factories Act,1948
 Personal and HR manual of the company

Internet:
 www.rcfltd.com
 www.whatishumanresource.com/employeewelfare
 www.slideshare.net

64
APPENDICES /
ANNEXURE

65
 QUESTIONNAIRE
Subject: Survey on rating Welfare Management at RCF Thal unit, Alibag.
NAME :__________________________________________________
DESIGNATION: _________________________________________________
DEPARTMENT: __________________________________________________

 Are you aware about the facilities provided by the company?

o Aware
o Partially aware
o Not aware

Scale: Highly Dissatisfied-1, Dissatisfied-2, Satisfied-3, Highly Satisfied-4

Rate the following Welfare facility provided by the organization Ratings
1) Medical Facility

2) Canteen Facility
3) Aquagaurd Facility
4) Water Cooler Facility
5) Leverages Facility
a) Uniform
b) Safety Shoes
c) Helmet
6) Social Security
a) LIC pension
b) EPF
c) House Building Loan(HBL)
7) Township Facility
a) Accommodation
b) Playground

66
 c) Hospital
d) Consumer Society
e) Community Hall
8) Sport Complex
a) Gym
b) Swimming Pool
c) T.T table
d) Badminton
e) Recreation club
9) Educational Facility
10) Latrines And Urinals

ANY SUGGESTIONS: __________________________________________________

SIGNATURE:

67