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Alicia Reyna

1509 W 7th Dr Mesa, AZ 85201 (480) 519- 2568

alice.reyna18@gmail.com

WORK EXPERIENCE

FRY'S FOOD & DRUG STORES, Mesa, AZ Courtesy Clerk, Jan 2013- Feb 2014

Answer customers’ questions about merchandise and advise customers on merchandise

selection.

Pack customer purchases in bags.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Clean display cases, shelves and aisles

Transport packages to customers’ vehicles

HMS HOST, Phoenix, AZ Baker/Cook 2, Mar 2014- Nov 2014

Observe color of products being baked and adjust oven temperatures, humidity, or conveyer speeds accordingly

• Set oven temperatures and place items into hot ovens for baking

• Combine measured ingredients in bowls of mixing, blending or cooking machinery

• Measure or weigh flour or other ingredients to prepare batters and doughs using scales or graduated containers

• Roll, knead, cut, or shape dough

• Place dough in pans, molds or on sheets and bake in production ovens or on grills

• Check the quality of raw materials to ensure that standards and specifications are met

• Adapt the quantity of ingredients to match the amount of items needed to be baked

• Check equipment to ensure that it meets health and safety regulations and perform maintenance, or cleaning as necessary

• Set time and speed controls for mixing machines so that ingredients will be mixed according to instructions

• Prepare or maintain inventory or production records

BUFFALO WILD WINGS, Knightdale, NC Prep Cook/ Line Cook Apr 2015- Dec 2015

• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanity food-handling practices

• Ensure food is stored and cooked at correct temperature by regulating temperatures of

ovens and grills.

• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock

• Turn foods to ensure even cooking

• Season cook food according to recipe

• Portion and arrange food and serve food to waiters

• Substitute for or assist other cooks during rush periods or emergencies

• Was promoted to a Wing Certified Trainer and trained new employees at all kitchen

stations

XEROX, Tempe, AZ Customer Service Representative, Jan 2016- Present

• Check to make sure appropriate changes were made to resolve customers’ issues

Advise customers with details regarding their benefits

Authenticate customers identity for verification

Confer with customers by telephone to provide information about benefits

Refer customers to designated departments for further investigation

Record personal data in order to verify completeness and accuracy to determine eligibility

status

EDUCATION

Westwood High School, Mesa, AZ High School Diploma, May 2014

Received a certificate of completion in the Culinary Arts program

REFERENCES

Cameron O’Connell (919) 632- 8537 Shift Lead, Buffalo Wild Wings

Dennis Solano (602) 386- 8997 Tournade, HMS Host

Eloy Ramirez (480) 238- 7398 ex- Coworker, Xerox

Chantal Valpey (602) 515- 1075 Coworker, Xerox