Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
B.Com-(H) II Year
20107-18
REGIONAL COLLEGE
OF PROFESSIONAL STUDIES & RESEARCH
Affiliated to M.J.P Rohilkhand University, Bareilly
Pilibhit Bypass, Bareilly (UP)
PROJECT ON
Session:2017-18
Submitted By:
VAROAN JHINGRAN
B.Com (Honours) II nd Year
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B.Com-(H) II Year
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REGIONAL COLLEGE
OF PROFESSIONAL STUDIES & RESEARCH
Affiliated to M.J.P Rohilkhand University, Bareilly
Pilibhit Bypass, Bareilly (UP)
CERTIFICATE
VAROAN JHINGRAN
AS PER REQUIREMENT OF CURRICULUM OF B.COM (HONOURS) II ND
YR.
THIS WORK IS AS PER GUIDELINES LAID OUT FOR THE SAME AND IS
WORTHY OF APPROVAL
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REGIONAL COLLEGE
OF PROFESSIONAL STUDIES & RESEARCH
Affiliated to M.J.P Rohilkhand University, Bareilly
Pilibhit Bypass, Bareilly (UP)
ACKNOWLEDGEMENT
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Chapter -1
INTRODUCTION
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INTRODUCTION
Transforming challenges into opportunities has been the hallmark of the Jaypee Group, ever
since its inception five decades ago. The Group is a diversified infrastructure conglomerate with
business interests in Engineering & Construction, Cement, Power, Real Estate, Expressways,
profit).
The Engineering and Construction wing of the Group is an acknowledged leader in the
construction of multi-purpose River Valley and Hydropower projects. It has the unique
The in-house Design and Consultancy Company, Jaypee Infra Ventures (JIV), gives JAL a
competitive edge over its rivals and has been awarded "CT1" grade by ICRA with CIDC (The
Construction Industry Development Council). This is the highest rating assigned to consultants
JAL is the only integrated solution provider for Hydropower projects in the country with a track
record of strong project implementation in different capacities and has participated in projects
that have added over 8840 MW of Hydroelectricity to the National grid between 2002 to 2009.
(AN UNPARALLEL FEATURE IN INDIAN POWER SECTOR) The 900 MW Baglihar (Stage-I and II)
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Hydroelectric project in Jammu & Kashmir, has been set up in the challenging environment of
the State with 22 million cubic meters of concrete, has been the largest EPC project executed in
1450 MW Sardar Sarovar Project, the largest water resource project in India,
1000 MW Indira Sagar Power House, second largest surface power house in the country.
1500 MW NathpaJhakri Power House, the largest underground power house in the country.
Cement
Jaypee Group is the 3rd largest cement producer in the country. The group produces special
blend of Portland Pozzolana Cement under the brand name ‘Jaypee Cement’ (PPC). Its cement
division currently operates modern, computerized process control cement plants with an
aggregate capacity of 33.8 MnTPA. The company is in the midst of capacity expansion of its
cement business in Northern, Southern, Central, Eastern and Western parts of the country and
is slated to be 41.40 MnTPA by FY13 (expected) with Captive Thermal Power plants totaling 672
MW.
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Power
The Group with its operational projects of 300 MW Baspa-II (Himachal Pradesh), 400 MW
In addition, with 3200 MW projects (2700 MW Lower Siang & 500 MW Hirong ) coming up in
Arunachal Pradesh and 720 MW (270 MW Umngot and 450 MW Kynshi Stage –II) in Meghalaya,
the Group will have total Hydropower generation capacity of over 5600 MW by 2020.
After having established a strong presence in the Hydropower sector the Group has initiated its
entry into Thermal Power Generation, Power Transmission and also forayed into Wind Power.
The Group is in the process of implementing 2 x 660 MW pit head based Nigrie Thermal Power
plant in district Singrauli of M.P. and 5x 250 MW Thermal Power plant at Bina M.P. end-3300
MW (5 x 660 MW) Bara Thermal Power project in UP. Besides this, 49 MW of Wind Power plant
The Group has also successfully implemented a Transmission system associated with 1000 MW
Real Estate
The Group is a pioneer in the development of India’s first golf centric Real Estate. Jaypee
Greens - a world class fully integrated complex consists of an 18 hole Greg Norman Golf Course.
Stretching over 452 acres, it also includes residences, commercial spaces, corporate park,
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entertainment and nature in abundance.Jaypee Greens also launched its second project in
Noida in November 2007. India’s First Wish Town, is an Integrated Township spread over 1162
acres of land comprising one 18 hole and two 9 hole golf facility & world class residences.
The Group has constructed 165 km long 6 lane Yamuna Expressway project from Noida to Agra.
The project envisages ribbon development along the expressway at 5 locations totaling 25
Expressways
The Group has entered into construction of expressways with the Yamuna Expressway project –
a 165 km access controlled 6 lane super expressway along the Yamuna river connecting Noida
The Group has commissioned the first RIFD Technology based Electronic Toll Collection Plaza
and four lanedZirakpur-Parwanoo Section of NH-5, the Himalayan Expressway from km 39.96 to
Fertilizers
The fertilizer plant situated in Panki , Kanpur is one of the oldest Urea manufacturing plant in
the country with an installed capacity of 7.22 lac MT per anum. Urea production has started
from June 2013 and the product is sold in the brand name of "Jaypee ChaandChaap Urea"
which enjoys a very high degree of acceptance amongst the farming community. The plant was
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successfully converted to gas based, from Naptha and currently prills urea by using the latest in
technology.
The company has also entered into the value added agri inputs space by marketing speciality
inputs like Micro nutrients, Zinc sulphate Mono hydrate and organic manure under the flagship
Hospitality
The Group’s hospitality business owns and operates 6 properties spread across New Delhi,
Uttar Pradesh and Uttarakhand. The 4 Five Star Hotels, two in New Delhi and one each in Agra
and Mussoorie have a total capacity of 644 rooms. Another 5 star luxury with state-of-the-art
resort and SPA has been set up in collaboration with SIX SENSES at Greater Noida with 170
living spaces. Apart from this, Jaypee Delcourt at Greater Noida has comfortable deluxe rooms,
multiple dining options, state-of-the-art wellness centre and a promenade of lifestyle stores
indeed making it a viable destination for corporate, entrepreneurs, expats business and leisure
stays.
Healthcare
With the vision of promoting world-class health care amongst the masses by providing quality
and affordable medical care with committement the Jaypee Hospital is being constructed. The
hospital has been planned as a 1200 bedded tertiary care multi-speciality facility and is
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Sports
The Group has hosted India’s first ever Formula OneTM Grand Prix on 30th October, 2011. In
addition to F1, the track is also expected to host other top-level international motorsports
events.
Information Technology
JIL Information Technology Limited (JILIT), the IT arm of the Jaypee Group offerings encompass
Multimedia & Content Development Services, E-learning and Software Solutions. JILIT is today
JILIT's quality management system is ISO 9001:2008 certified and the information security
“People of resources must contribute towards making a better tomorrow for all”. Shri
Jaiprakash Gaur Ji, Founder Chairman of the Group firmly believes that quality education on an
affordable basis is the biggest service which, as a corporate citizen, we can provide. Education is
the cornerstone to economic development and the strength of 1 billion Indians can be
The Group currently provides education across all spectrum of the learning curve through 31
Schools, 6 Private ITIs, 2 Polytechnics, 1 Post Graduate College, 1 B.Ed. College, 1 Construction
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catering to learning of over 30,000 students. The Jaypee education system plans to take the
vision of service to society through quality education to another plane by expanding its
from now.
Social Commitments
The Group has always believed in “growth with a human face” and to fulfill its obligations it has
set up Jaiprakash SewaSansthan (JSS), a ‘not-for-profit trust’ which primarily serves the
objectives of socio – economic development, reducing the pain and distress in society.
For over 5 decades now, Jaypee Group has supported the socio-economic development of the
local environment in which it operates and ensured that the economically and educationally
challenged strata around the work surroundings are also benefited from the Group’s growth by
The Group also undertakes Comprehensive Rural Development Programme (CRDP) which
covers a wide range of projects such as free medical camps, health check-ups for village school
children, literacy campaigns like Balwadi’s for young boys and girls, safe drinking water supply,
creating huge water reservoirs in different villages, self employment which includes tailoring
classes for women and animal husbandry. Some other important activities undertaken include
the renovation of old temples, other schools and hospital buildings in the adjoining adopted
villages.
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Environment
We at Jaypee believe that harmony between the man and his environment is the prime essence
of healthy life and living. The sustenance of our ecological balance is therefore of paramount
importance.
Efforts are made to conserve ecological balance without any harm done to the local flora and
fauna. The Group has also taken green initiatives, afforestation drives, resources conservation,
water conservation, air quality control and noise pollution control and created a “green oasis’’
Last but not the least, “as a Group we remain committed to strategic business development in
infrastructure, as the key to nation building in the 21st century. We aim for perfection in
transform every challenge into opportunity; to seize every opportunity to ensure growth and
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Chapter -2
ORGANIZATION STRUCTURE
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HISTORY
With a single minded focus Shri. Jaiprakash Gaur, Founder Chairman of Jaypee Group, after
acquiring a Diploma in Civil Engineering in 1950 from the University of Roorkee now (IIT
Roorkee), had a stint with Govt. of U.P. and with steadfast determination to contribute in
nation building, branched off on his own, to start as a civil contractor in 1958,and laid the
foundation of Jaypee Group. The Jaypee story is not a story of privilege or entitlement. It is a
story of grit and gumption; of struggle against incredible odds; of dreams, and the striving and
Milestones
1958
1979
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1981
1982
1986
1. Commissioning of 1st unit of 1 MTPA Jaypee Rewa Plant (JRP) in District Rewa, MP
2. Formation of Jaiprakash Industries Ltd (JIL) by amalgamation of Jaiprakash Associates Pvt Ltd
with Jaypee Rewa Cement Ltd
1987
1991
1. Commissioning of 2nd unit of 1.5 MTPA Jaypee Rewa Plant in District Rewa, M.P
Head JCM
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Chapter -3
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Jaypee Infra Ventrures was incorporated within the Jaypee Group in 1992, as a design and
consultancy division for the hydro power, river valley project, rail and road project’s at
minimum engineering and design costs. JIV’s strength lies in its over 50 highly experienced
engineers in the field of hydropower and infrastructure development. Its collaboration with
some of the best institutes in the country like the IIT, Roorkee, CWPRS – Pune, IRI, Roorkee,
National Institute of Rock Mechanics, Kolar Gold Fields, National Council for Cement and
Building Materials etc. has further rendered it an surefire leadership position while tackling
complicated problems encountered during the design and planning of the projects.
The design office facilities boosts of state of the art technology equipped with the best in
computer hardware, CAD systems, peripheral’s like Plotters, Printers, Scanners, Modems, CD
Writers, etc. all interconnected by LAN/WAN using V- SAT. A ‘Virtual Private Network’ further
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Latest computer software for Structural Analysis and Designing (like NISA FEM, STAAD PRO –
2000, PHASES -2, TAPS, GATE 123 ), Designing and Drafting( like MICROSTATION 95/J,
AUTOCAD, GEOPAK CIVIL, DECARTS, IRASB, MODEL VIEW, PDS), Project Planning, Monitoring
Scheduling ( like P3 M.S. Project ) assists in major stages of Civil, Hydro – Mechanical and
Grading : ICRA the leading rating agency has awarded JIV “CT1” grading indicating “Very Strong
Project Engineering Capacity”, which takes into account JIV’s adequately qualified and
hydropower sector, duly supported by a strong and consistent design engineering and planning
system.
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POWER
Jaypee Group forayed in power sector after reforms had begun in the country and private
sector was invited to participate in the beginning of the 8th five year plan.
TOTAL POWER
ADDED TO THE
NATIONAL
PERIOD GRID PRIVATE SECTORCONTRIBUTION
2002-2007 19011 MW 1931 MW (Hydro 700 MW* and Thermal 1231 MW)
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*The entire 700 MW of Hydro Power added in the 10th five year plan was by Jaypee Group.
Jaypee Group is the largest hydropower producer in the private sector with its three
operational Hydro Power Plants, that are, 300 MW Baspa-II (Himachal Pradesh), 400 MW
has implemented a 500 MW Bina Thermal Power Plant in Sagar district, M.P. The company is
poised to have total power generation (Hydro & Thermal) of 3520 MW by March, 2014 and
After having established a strong presence in the Hydropower sector the Group has initiated its
entry into Thermal Power Generation, Power Transmission and also forayed into Wind Power.
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INTEGRATED TOWNSHIP
Jaypee Greens, the real estate division of the Jaypee Group has been creating lifestyle
experiences from building premium golf-centric residences to building mega townships and self
Jaypee Greens, Greater Noida is a maiden real estate project of the Jaypee Group and it has
undeniably established its position amongst the finest developers in Asia with having been
awarded the highest possible accolade in the international property arena. It is a premium 452-
acre golf-centric lifestyle real estate development situated in Greater Noida integrating homes
with golf course, landscaped emerald spaces, resort living and commercial developments. The
India's first 'Wish Town' at Jaypee Greens, Noida has been developed as a diverse, progressive,
vital community spread over 1162 acres that combines sophisticated living with pure natural
surroundings. A picturesque community with numerous golf facilities, mixed with world class
residences, recreational areas, commercial and institution spaces. It offers excellent education
facilities, international standard health care facilities, recreational and entertainment centers,
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various art and cultural galleries, museums, spiritual centers, hotels, multiple shopping
With Jaypee Greens Sports City, the company is working with a vision to create one of the
world's premier sports destinations, in sync with the vision to craft India’s foremost sporting
world with top of the line infrastructure. Conceptualized as an integrated city, where one gets
everything that he dreams of in his neighborhood, it includes world-class sports venues with
Built on 2,500 acres of land within the sports development zone, Jaypee Sports City will feature
a magnificent long motor racing track- first time ever in the country, a of dedicated cricket
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EXPRESSWAY
India has the world’s second largest road network, aggregating over 3.34 million kilometers. As
Indian Economy grew in the early part of this decade, challenges & opportunities across entire
spectrum emerged and so was the case of large expressways with unique model of ribbon
The Group has entered into construction of expressways with the Yamuna Expressway project –
a 165 km access controlled 6 lane super expressway along the Yamuna river connecting Noida
and Agra on Build – Own – Transfer basis. The project envisages ribbon development along the
development in Western U.P. besides strengthening the Group’s presence in real estate
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FERTILIZER
The Group has made investment in Fertilizer business through its subsidiary, namely, Jaypee
JFIL has proposed to participate as a strategic investor in the Revival Scheme of the Kanpur
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HOSPITALITY
“You are among friends…………” which connotes the Jaypee Groups tradition of Indian
Jaypee Hotels established in 1981; a division of the conglomerate, Jaiprakash Associates Ltd.
Presently, the group has five luxury properties, strategically located to service the needs of
Jaypee Hotels has now announced the opening of the gateway to the much awaited “Jaypee
Greens Golf & Spa Resort”, the epitome of elegance and luxury at Greater Noida. Overlooking
the lush greens of the 18-hole Greg Norman Jaypee Golf Course, Jaypee Greens Golf & Spa
Resort is a harmonious blend of luxury, impeccable service, age old traditions and
contemporary sophistication. This super-luxury designer resort offers 170 elegant rooms with a
world renowned Six Senses Spa and 7 fine dining specialties. Set amidst luxurious green spance,
the ambience clubbed with contemporary architecture and sculptures provides Jaypee Greens
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Golf and Spa Resort a distinctive élan which is bound to change the definition of luxury hotels in
In the Resort’s vicinity are located the "Jaypee Delcourt" and “Atlantis – The Club” at Jaypee
Jaypee Delcourt – Hospitality with a difference is a unique concept with 27 well appointed
deluxe rooms, 36 serviced apartments, multiple dining options, a mini theater, conference
Atlantis - The Club at Jaypee Integrated Sports Complex, sprawls over 15 acres of land and
presents a combination of International standard sports facility' as well as the 'club house
Jaypee Vasant Continental located in the heart of South Delhi; is just minutes away from the
Airport. The hotel boasts of 119 luxurious rooms with fine dining Paatra and Ano-Tai, a Lounge
Bar called Tapas and Eggspectation, a 24-hour Resto-Café. Tamaya, our Spa, Salon and Wellness
Centre have treatments and massages to soothe your body and soul.
Jaypee Siddharth located in Rajendra Place (West Delhi), just a short distance from Connaught
Place. This 90 room hotel boasts of plush interiors. The fine dining facilities include Paatra, a
Lounge Bar called Tapas and Eggspectation, a 24 hour Resto-Café. Tamaya, our Spa, Salon and
Our largest and most famous hotel is Jaypee Palace Hotel & Convention Centre at Agra. Set
amidst 25 acres of lush landscaped gardens, water bodies and walkways, this hotel has 341
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large rooms. The fine dining facilities includes ‘Paatra’, C’est Chine, The Grand Buffet and the
24-hour Resto café’, the Pavilion Café. In addition, there is an Aqua Grill and a well stocked bar
called Tapas. Jaypee Palace Hotel has 5 graceful indoor venues and 7 spectacular outdoor
venues for meetings; Tamaya - our Spa, Salon and Wellness Centre offering specialized
Jaypee Residency Manor is the only five star deluxe hotel in Mussoorie built on a unique hilltop
offering an inspiring view of the Himalayas. This property has 90 large rooms, multi-cuisine
dining at The Regency, a round the clock coffee shop called Capt. Young’s Café, a discotheque
bar - Marshall’s Lounge Bar and recreational facility at Leisure Mall. Tamaya - our Spa, Salon
and Wellness Centre offering specialized ayurvedic treatments and massages to de-stress.
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JAYPEE HOSPITAL
The Jaypee Hospital was conceptualized by our revered Founder Chairman, Shri Jaiprakash Gaur
with the vision of, “Promoting healthcare to the common masses with the growing needs of
The Jaypee Hospital is the flagship hospital of the Jaypee group, which heralds the group’s
noble intention to enter the healthcare space. This hospital is planned and designed as a 1200
bed tertiary care multi specialty healthcare facility and is currently in the process of building
and commissioning over 525 beds in its first phase. Located in Sector 128, Noida (Delhi/NCR), it
The Jaypee Hospital is being constructed across a sprawling twenty five acre campus which is
easily accessible from Delhi, Noida and Yamuna Expressway. The plan, design and construction
of this hospital would position it amongst very few LEED certified hospital building in India.
The Jaypee Hospital, in the first phase of over 525 beds would be equipped with cutting edge
technology for diagnostics, medical and surgical treatment modalities like: a complement of
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150 Critical Care Beds, 15 Modular Operation Theaters, Four Cardiac Catheterization
Laboratory, Radiology and Imaging solutions, Radiation Oncology solutions like IGRT, Nuclear
Medicine modalities like the PET-CT etc. and shall be amongst the 19 other JCI accredited
hospitals in India.
The Jaypee Hospital will have Centres of Excellence in Cardiology & Cardiac Surgery, Neurology
& Neuro Surgery, Orthopedics & Joints, Solid Organ Transplant, Minimal Access Surgery,
Oncology (Medical, Surgery & Radiation), Plastic, Aesthetic & Reconstructive Surgery and IVF to
name a few.
Jaypee Hospital is led by a team of healthcare and industry professionals in the leadership roles
of the Director, Chief Operating Officer, Finance, Human Resources, Clinical Services, Nursing,
Marketing and Administration. The organization promises to offer a challenging and exciting
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SPORTS
Associates Limited (JAL), has constructed India’s premier motorsports destination – the Buddh
International Race Circuit – which has hosted India’s first ever F1 Grand Prix on 30th October,
2011. The 5.14km JPSI circuit has been designed by renowned German architect Hermann Tilke,
who has earlier designed world-class racing circuits in Malaysia, Bahrain, China, Turkey,
Indonesia, the UAE, South Africa, South Korea and the US.
he Internationally loved Buddh International Circuit has successfully hosted two F1 races in the
year 2011 and 2012, and is hosting Super Bike moto sport in March 2013
The JPSI race circuit is a part of Jaypee Sports City, which is spread over 2,500 acres. This facility
will include a Cricket stadium that is being developed in two phases and which will ultimately
have a seating capacity of 100,000 people. There will also be a hockey arena, a sports training
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With its unique combination of premium residential areas and world-class sports facilities,
Jaypee Sports City is poised to become the destination of choice for those who demand a
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INFORMATION TECHNOLOGY
automation techniques that increase the productivity and profitability of the enterprise with
reduced costs across various functional heads. IT is an enabler in this context. The Group’s
Infotech arm JIL Information Technology Limited (JILIT) specializes in providing services in the
area of:
IT Infrastructure Management
Multimedia Services
JILIT manages the entire IT Infrastructure of the various Group companies that include over 10
construction sites in some of the remotest terrains of the country including 200 cement
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locations in the interiors of India and 3 University Campuses that house over 7000 computers
The company has set up and operates the largest private network of VSAT’s in Northern India
that connect the Group’s various project sites, cement locations and Hydropower stations. This
facilitates seamless connectivity for video conferencing of remote locations and data
connectivity for the ERP solutions of the E&C, Cement and Hydropower divisions and
Educational institutions.
JILIT is one of the leading education content provider for schools in India. A pioneering initiative
was taken in the year 2000 when JILIT conceptualized and developed the first of its kind digital
classroom teaching aid that serves to assists in teaching, difficult to visualise topics and
concepts in Science, Mathematics and Social Sciences. Today more than 10000 teachers in 500
schools across 152 cities and a few other countries for example Dubai, Kuwait, Oman, Bahrain
and South Africa are trusting our educational content for adding value to their classroom
teaching process and inturn providing benefit to over 150000 students. Other innovative
solution from JILIT include Campus Connect (integrated resource planning solution for
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Chapter -4
Plant location
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CONTACT ANY TIME: (120) 4609000, 2470800 , FAX: (120) 4609464, 4609496Jaypee Group,
:jal.investor@jalindia.co.in
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Chapter -5
Market share
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Chapter -6
Marketing strategies
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Marketing is a social and managerial process by which individuals and groups obtain what they
need want through creating, offering and exchanging products of value with others. Marketing
MARKETING MIX:
The marketing mix is a business tool used in marketing and by marketing professionals. The
marketing mix is often crucial when determining a product or brand's offering, and is often
synonymous with the four Ps: price, product, promotion, and place; in service marketing,
however, the four Ps have been expanded to the Seven Ps to address the different nature of
services.
The primary goal of marketing is to optimize the marketing mix, offering the best possible
combination of the four P's to maximize the effectiveness of marketing efforts. The variables
known as the four P's of the marketing mix are: 1) Product, 2) Price, 3) Place and 4) Promotion.
PRODUCT:
Products are the goods and services that your business provides for sale to your target market.
When developing a product you should consider quality, design, features, packaging, customer
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PRICE:
Price concerns the amount of money that customers must pay in order to purchase your
products. There are a number of considerations in relation to price including price setting,
PLACE:
Place is in regards to distribution, location and methods of getting the product to the customer.
This includes the location of your business, shop front, distributors, logistics and the potential
PROMOTION:
Promotion refers to the act of communicating the benefits and value of your product to
business using methods such as advertising, direct marketing, personal selling and sales
promotion.
IMPORTANCE OF MARKETING:
Ensures we get our goods and services to our customers effectively and efficiently
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Companies that focus on customer’s needs and deliver great customer experience are more
Marketing is typically seen as the task of creating, promoting, and delivering goods and
services to consumers and businesses. Marketers are skilled in stimulating demand for a
company’s products, but this is too limited a view of the tasks marketers performs. Just as
production and logistics professionals are responsible for supply management, marketers
are responsible for demand management. Marketing managers seek to influence the level,
GOODS- Physical goods constitute the bulk of most countries’ production and marketing
effort. Each year U.S. companies alone market billions of canned and frozen food
products, millions of tons of steel, millions of hair dryers, cars, television sets , machines,
and various other mainstays of a modern economy. Not only do companies market their
goods, but thanks to the Internet, even individuals can market goods.
the production of services. The U.S. economy ,Today consists of a 70-30 services-to-
goods mix. Services include the work of airlines, hotels, car rental firms, barbers and
beauticians, maintenance and repair people, dog kennels and dog therapists, as well as
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EXPERIENCES- By orchestrating several services and goods, a firm can create, stage, and
spending a week on baseball camp playing with some retired baseball greats, playing to
conduct the Chicago Symphony Orchestra for five minutes, or climbing Mount Everest.
EVENTS- Marketers promote time based events, such as the Olympics, company
anniversaries, major trade shows, sports events, and artistic performances. There is a
whole profession of meeting planners who work out the details of an event and make
PERSONS- Celebrity marketing is a major business. Years ago, someone seeking fame
would hire a press agent to plant stories in newspapers and magazines. Today every
major film star has an agent, a personal manager, and ties to a public relations agency.
Artists, musicians, CEO’s, physicians, high-profile lawyers and financiers, and other
tourists, factories, company headquarters, and new residents. Place marketers include
economic development specialists, real estate agents, commercial banks, local business
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PROPERTIES- Properties are intangible rights of ownership of either real property (real
estate) or financial property (stocks and bonds). Properties are bought and sold, and this
minds of their publics. Companies spend money on corporate identity ads. Philips, the
Dutch electronics company, puts out ads with the tag line” Let’s Make Things Better”.
essentially what schools and universities produce and distribute at a price to parents,
information. The production, packaging, and distribution of information are one of our
6.3 BRAND-
Definition:
Brand is a unique design, sign, symbol, words, or a combination of these, employed in creating
an image that identifies a product and differentiates it from its competitors. Over time, this
and complex marketplace, by standing for certain benefits and value. Legal name for a brand
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is trademark and, when it identifies or represents a firm, it is called a brand name. See
Source of product
Lower risk
Quality symbol
Symbolic device
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Brand Name:
Brand name is one of the brand elements which helps the customers to identify and
differentiate one product from another. It should be chosen very carefully as it captures
the key theme of a product in an efficient and economical manner. It can easily be
noticed and its meaning can be stored and triggered in the memory instantly. Choice of
a brand name requires a lot of research. Brand names are not necessarily associated
with the product. For instance, brand names can be based on places (Air India, British
Airways), animals or birds (Dove soap, Puma), people (Louise Phillips, Allen Solly). In
some instances, the company name is used for all products (General Electric, LG).
It should be extendable.
It should give an idea about product’s qualities and benefits (For instance- Swift,
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NOVA is a poor name for a car to be sold in Spanish country, because in Spanish
Brand Image:
The impression in the consumer’s mind of a brand’s total personality (real and imaginary
campaigns with a consistent theme, and is authenticated through the consumers direct
Brand Awareness:
Brand awareness plays a major role in a consumer’s buying decision process. The
knowledge of an acquaintance or friend having used the product in the past or a high
recognition of the product through constant advertisements and associations coaxes the
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The eventual goal of most businesses is to make profits and increase sales. Businesses
intend to increase their consumer pool and encourage repeat purchases. Apple is a
brilliant example of how there is a very high recognition of the brand logo and high
anticipation of a new product being released by the company. An iPod is the first thing
that pops into our minds when we think of purchasing an mp3 player. iPod is used as a
replaceable noun to describe an mp3 player. Finally, high brand awareness about a
product suggests that the brand is easily recognizable and accepted by the market in a
way that the brand is differentiated from similar products and other competitors. Brand
Brand Preference:
Measure of brand loyalty in which a consumer will choose a particular brand in presence
of competing brands, but will accept substitutes if that brand is not available.
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Chapter -7
COMPETITORS
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Abhishek Infraventures Ltd., incorporated in the year 1984, is a Small Cap company (having a
Construction Work which contributed Rs 2.40 Crore to Sales Value (100.00 % of Total Sales)for
For the quarter ended 30-09-2017, the company has reported a Standalone sales of Rs .00
Crore, unchanged .00 % from last quarter Sales of Rs .00 Crore and down -100.00 % from last
year same quarter Sales of Rs 1.97 Crore Company has reported net profit after tax of Rs -.02
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Alchemist Realty Ltd., incorporated in the year 1983, is a Small Cap company (having a market
Alchemist Realty Ltd. key Products/Revenue Segments include Income From Construction Work
which contributed Rs .45 Crore to Sales Value (100.00 % of Total Sales)for the year ending 31-
Mar-2017.
For the quarter ended 30-09-2017, the company has reported a Standalone sales of Rs .00
Crore, down -100.00 % from last quarter Sales of Rs -.41 Crore and unchanged .00 % from last
year same quarter Sales of Rs .00 Crore Company has reported net profit after tax of Rs .71
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The company’s top management includes Mr.Ajay Arora, Mr.Anil Kumar Lamba, Mr.Vinay
Kumar Mittal, Ms.Ambika Chowdhary, Prof.Maria Fernandes. Company has K Singh &
Associates as its auditoRsAs on 31-12-2017, the company has a total of 74,101,000 shares
outstanding.
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Adhbhut Infrastructure Ltd., incorporated in the year 1985, is a Small Cap company (having a
Adhbhut Infrastructure Ltd. key Products/Revenue Segments include Rental Income which
contributed Rs .33 Crore to Sales Value (100.00 % of Total Sales)for the year ending 31-Mar-
2017.
For the quarter ended 30-09-2017, the company has reported a Standalone sales of Rs .00
Crore, unchanged .00 % from last quarter Sales of Rs .00 Crore and unchanged .00 % from last
year same quarter Sales of Rs .00 Crore Company has reported net profit after tax of Rs .00
The company’s top management includes Mr.Amman Kumar, Mr.Anubhav Dham, Mr.Sanjay
Lugani& Associates as its auditoRsAs on 31-12-2017, the company has a total of 11,000,000
shares outstanding.
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Chapter -8
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What is research?
Research can be defined as a scientific and systematic search for pertaining information on a
specific topic. We define research as the systematic design, collection, analysis and reporting of
data and findings relevant to a specific situation facing the company. The main aim of research
is to find out the truth which has not been discovering yet.
c. To determine the problems faced by the customers while buying a house. Formatted: Font: 12 pt, Not Bold
Formatted: Font: 12 pt
The project undertaken makes me able to improve my professional skills and expertise. It helps
me in getting an idea of Real Estate industry and its importance in our life. It increases my
confidence on professional ground by dealing with high profile corporate that are very hard to
convince. As for as company’s benefit is concerned, this project helps company to know its
market condition and level of competition. Also it helps in creating awareness to consumers
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In order to accomplish the objectives of the project a survey has been conducted amongst
customers of the real estate market. The survey is based on questionnaire filling method and
limited to some parts of Noida. The survey is restricted to the information needed to show
legal, technical and financial transparency between project developer and customer.
Exploratory research is a type of research conducted because a problem has not been clearly
defined. Exploratory research helps in determine the best research design, data collection
method and selection of subjects. Given its fundamental nature, exploratory research often
Its seeks to find out how people get along in the setting under question, what meaning they
give to their actions, and what issues concern them. The goal is to learn what is going on here?
On the other handDescriptive research is aimed to find the complete description about an
RESEARCH DESIGN:-
A survey research method was the basic research design. I interact with personally to people
respondent’s basic information such as contact details, designation, what type of information
they want from real estate project developer and Government, what type of documents they
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DATA COLLECTTION METHODS:- Formatted: Justified, Space Before: 10 pt, Line spacing:
Double, Pattern: Clear (Background 1)
1. Primary data are collected through questionnaire method which is design to keep in view
2. Secondary data is collected through internet sources, research papers, and published
Sample size of this study is 50 consumer of the Noida city who try to buy or search a flat, plot or
farm house to buy and want to invest their money in real estate sector.
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Daily data was entered into MS-Excel sheets. After the exhaustion of the specified geographical
area this data was analyzed using graphical and tabulation techniques. The data sheets
PRIMARY DATA: Formatted: Font: (Default) +Body (Calibri), 12 pt, All caps
Primary data is collected through the well managed questionnaire from Noida city.
SECONDARY DATA:
Source of secondary data is various news paper , research paper , televisionand from various
real estate websites. Formatted: Font: (Default) +Body (Calibri), 12 pt, Not Bold,
Not All caps
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Chapter -9
DATA ANALYSIS
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DATA ANALYSIS
response
Govt job 11
Private job 23
Self employed 12
Professional 4
25
20
15
response
10
0
Govt job Private job Self employed Professional
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response
Married 31
Un-married 19
response
Married
Un-married
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response
20,000-30,000 12
31,000-40,000 27
41,000-50,000 8
51,000-above 3
30
25
20
15 response
10
0
20,000-30,000 31,000-40,000 41,000-50,000 51,000-above
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response
Rented 31
Own- houses 19
Rented
Own- houses
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response
Yes 13
No 37
Yes
No
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response
1BHK 17
2BHK 19
3BHK 11
4BHK 3
20
18
16
14
12
10 response
8
6
4
2
0
1BHK 2BHK 3BHK 4BHK
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response
10 to 20 lakh 19
20 to 35 lakh 17
35 to 50 lakh 11
50 – above lakh 3
20
18
16
14
12
10 response
8
6
4
2
0
10 to 20 lakh 20 to 35 lakh 35 to 50 lakh 50 – above lakh
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response
Down payment 29
30
25
20
15 response
10
0
TLP Payment 15% Discount 25% discount Down payment
Plan Plan Plan
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response
20
18
16
14
12
10 response
8
6
4
2
0
86 (per sqr yard) 100 (per sqr 126 (per sqr 164 (per sqr
yard) yard) yard)
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response
Park facing 29
Front face 5
Corner side 7
On road 9
30
25
20
15 response
10
0
Park facing Front face Corner side On road
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response
BDA approved 41
BDA approved
Non BDA approved
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response
Living 29
Investment 21
Living
Investment
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13. Belongs to ?
response
Urban area 9
Rural area 41
Urban area
Rural area
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response
Phase-I 29
Phase-II 21
Phase-I
Phase-II
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response
Noida 21
Lucknow 22
Moradabad 7
Bareilly
Lucknow
Moradabad
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response
Led tv 13
Fridge 14
Commission 21
Megadraw on festival 2
25
20
15
response
10
0
Led tv Fridge Commission Megadraw on
festival
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response
Yes 48
No 2
Yes
No
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response
Navivan 18
Horizon harmany 17
Kings’s court 8
Royal Floor’s 7
18
16
14
12
10
response
8
6
4
2
0
Navivan Horizon Kings’s court Royal Floor’s
harmany
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response
25 lakh 13
50lakh 21
75 lakh 14
76 lakh- above 2
25
20
15
response
10
0
25 lakh 50lakh 75 lakh 76 lakh- above
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response
Yes 27
No 23
Yes
No
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response
Well furnished 29
Non- furnished 21
Well furnished
Non- furnished
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response
Commercial 9
Farm house 16
Residential 14
Future investment 11
16
14
12
10
8 response
6
4
2
0
Commercial Farm house Residential Future
investment
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23. Are you trust on horizon in given to you best facilalets homes?
response
Yes 39
No 11
Yes
No
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Chapter -10
FINDINGS
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Most of the people are dissatisfied from the real estate marketing information provided
by the real estate companies, but very few people are strongly satisfied.
89% people are checking legal status of construction while buying/ searching a house.
Some of the people check delayed delivery penalty clause while buying a property.
70.7% people want to check details of booking before buying or searching house.
Most of the people have chosen PRINT MEDIA & BROKERS as a source of information
People who have chosen internet, print media, brokers, and personal reference as a
source of information for searching house or property are more satisfied compare to the
There is great demand of 2, 3 BHK house in near future in DELHI and NCR region.
Most of the people chose information related to the property documents as their first
preference compared to the marketing details of the project, past record of builder and
Most of the people wanted the government to make policies in terms of legal, technical
and financial aspects which could create transparency in real estate sector.
Most of the people know only the names of few property documents and they check
A number of builders do not want to show the property documents to the customers.
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Chapter -11
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First and foremost, the database generated through the project should be put to
Company should provide information according to people’s need and necessity. And for
Company should not always try to attract the new customers only, but should also take
feedbacks from existing once, and try to remove their problems and learn from their
experience.
Company should make more contact with contractors and Architects to tap more
builders.
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Customers should check all the legal and technical documents and not only the
Customers should go through all the terms and conditions of the project developed.
Builders should show their legal and technical documents to the customers, to make
them satisfied because most of the customers want to check it and this also helps in
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Chapter -12
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Un-availability of the desired personnel was the biggest constraint to this study.
Although appointments were made and followed up where possible but still there were
instances where the desired people were either unavailable or unwilling to meet.
No prior information regarding the addresses or other details of the offices to be visited
Some dealers were hesitating to give supportive data. Some of them ignored the
questions which were supposed to be filled by them. Thus affecting the scientific
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Now a day’s people who go for buying a house have become more aware about what
they should look for and the information they should seek, and are more concerned about the
selection of the right type of house for them. But majority of the people are still unaware of the
documents which they should look for before going to buying a house. Here I have collected the
perception and analyzed the expectations of the general public as a whole. The conclusion thus
is that people need to be more aware of all the documents, the total legalities, and collect as
much as information from the builders, and then only they can do their investment with a free
mind.
Thus because of the above reasons there is a need to create awareness among the customers
as well as project developers to give the customers the complete information and the role of
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Chapter -13
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BIBLIOGRAPAHY
Kothari C.R.- “Research Methodology” New Delhi Tata McGraw Hill In (95-102)
Schiffman Leon G.&Kanuk Leslie Lazar, "Consumer Behavior", Prentice Hall of India “6th
edition
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QUESTIONNAIRE
Name……………………… add…………………………….
1. What is your occupation? Formatted: Justified, Space Before: 10 pt, Line spacing:
Double, Numbered + Level: 1 + Numbering Style: 1, 2, 3, …
+ Start at: 1 + Alignment: Left + Aligned at: 0.5" + Indent
a. Govt job at: 0.75", Pattern: Clear (Background 1)
b. Private job
c. Self employed
d. Professional
2. What is your marital status ? Formatted: Justified, Space Before: 10 pt, Line spacing:
Double, Numbered + Level: 1 + Numbering Style: 1, 2, 3, …
+ Start at: 1 + Alignment: Left + Aligned at: 0.5" + Indent
a. Married at: 0.75", Pattern: Clear (Background 1)
b. Un-married
a. 20,000-30,000
b. 31,000-40,000
c. 41,000-50,000
d. 51,000-above
a. Rented
b. Own- houses
a. Yes
b. No
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a. 1BHK
b. 2BHK
c. 3BHK
d. 4BHK
a. 10 to 20 lakh
b. 20 to 35 lakh
c. 35 to 50 lakh
d. 50 – above lakh
d. Down payment
a. Park facing
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b. Front face
c. Corner side
d. On road
a. BDA approved
a. Living
b. Investment
13. Belongs to ?
a. Urban area
b. Rural area
a. Phase-I
b. Phase-II
a. Noida
b. Lucknow
c. Moradabad
a. Led tv
b. Fridge
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c. Commission
d. Megadraw on festival
a. Yes
b. No
a. Navivan
b. Horizon harmany
c. Kings’s court
d. Royal Floor’s
a. 25 lakh
b. 50lakh
c. 75 lakh
d. 76 lakh- above
a. Yes
b. No
a. Well furnished
b. Non- furnished
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a. Commercial
b. Farm house
c. Residential
d. Future investment
23. Are you trust on horizon in given to you best facilalets homes?
a. Yes
b. No
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