MATRIC NO-20050209035

ADENEYE DORCAS ADURAGBEMI

DEPARTMENT-PHYSICS

INTRODUCTION

BACKGROUND OF THE STUDY

Nigeria’s telecom regulator, Nigerian communications

commission (NCC) introduced the unified licensing regime with

expiration of the exclusivity period of the main GSM network

providers. It is hoped that the telecoms with the unified license would

be able to provide fixed and mobile telephony, internet access as well

as any other communications service they choose to offer. Recent

deregulation of the mobile phone market has led to the introduction of

global system for mobile communication (GSM) network providers

operating on the 900/1800 MHZ spectrum, MTN Nigeria (i) Celtel (2)

Globacom (3) and Mtel (4) . An inadequate system, further limited by

poor maintenance major expansion is requires and a start has been

made. New cellular phone introduction ha made the communication.

Problem to a large part.

There is satellite access to European satellite internet provider

all over the countries in most towns in Nigeria, there are over six
public internet cafes, privately owned and operated and often

connected over European internet connections. A new dimension to

internet connectivity has been introduced with hundreds of thousands

of people now accessing the internet or their Wap-enabled mobile

phones as a modem. This is largely due to the operators, all existing

GSM networks presently offer GPRS services and plans are under

way for the introduction of the third generation in 2006.

As at 2006 the present internet host is 8 million that is the

computer that feeds other computers network service information. A

mobile phone or mobile also called cell phone, hand phone as well as

cellular phone, cell, wireless phone cellular telephone, mobile

telephone or cell telephone is a long –range, electronic device used for

mobile voice or data communication over a network of specialized

base stations known AS CELL SITES.

In addition to the standard voice function of a mobile phone

telephone, current mobile phone may support many additional

services and accessories such as SMS for text messaging, email,

packet switching for access to the internet, gaming, Bluetooth,

infrared camera with video recording anfd mms for sending and

receiving photos and video, mp3 player, radio and gps to a cellular

network of base stations( cell sites) which is in turn inter connected to

the public switched telephone network(pstn) )the exception is satellite

phones)

Global system for mobile communication (gsm) is a globally

accepted standard for digital cellular communication. Gsm is the name

of a standardization group established in 1982, to creay a common

European mobile telephone standard, that would fprmulate

specifications for a pan-european mobile cellular radio system

operating at 900mhz. it is estimated that manby countries outside of

European will join the gsm partnership.

This project work will therefore review the contribution of the

quality of the network GSM service, the causes of poor service and

solution to the problems.

1.2 STATEMENT OF THE PROBLEM

Deregulation of mobile phones and poor network service provided by

nitel, has brought aboult the introduction of gsm. Since inception, to

what extent is the quality of service provided by global system for

mobile communication(gsm) in ijagun community Ijebu-ode local

government of ogun-state through 3(three) major network service

provider?

1.3 PURPOSE OF THE STUDY

This is to ascertain the quality of gsm network service in

Nigeria and some other state of the country. Also to ascertain

the influence or the contribution of gsm network service on

economic development of Nigeria.

1.4 SIGNIFICANCE OF THE STUDY

This study is to reviews the value and worth of gsm network

service in ijagun community Ijebu-ode.

 To show if network service is qualitative or poor in

ijagun community Ijebu-ode local government of ogun

state.

 This study is to serve as an eyes opener to network

operators, on how to boost up their service in the area of

the country.
  To open the eyes of network operatos to the causes of

poor network service in this part of the state or generally.

1.5 SCOPE AND LIMITATION

Although the study is wide in range but focus is only

restricted to ijagun community Ijebu- ode local government

of Nigeria. Though we have many network service in

country Nigeria but this study will be limited to three (3)

famous GSM network service, MTN GLO, and ZAIN.

1.6 RESEARCH QUESTION

To the extent is the quality of these 3(there) GSM network

service (MTN, GLO, and ZAIN).

 Have they contributed to economic development of

Nigeria at all?

 What are the causes of poor network service in Nigeria?

 1.7 RESEARCH HYPOTHESIS

HO1 There is no significant difference between the

services offered by GLO, ZAIN and MTN?

Ho2 There is no significant relationship in the perception

of male and female about the services offered by these three (3)

networks.

The services offered by these three (3) network service is poor.

1.8 DEFINITION OF TERMS

Global system for mobile communication (GSM):- is a

global accepted standard for digital cellular communication. It

is a long-range electronic device used for mobile voice or data

communication over a network of specialized base stations

known as cell site.

In addition GSM is the standard voice function which

possess many additional text messaging email, packet switching

for access to the internet, gaming, Bluetooth, infrared camera

with video recorder and mms for sending and receiving photos

and video, mp3 player, radio and gps.

 (gsm) global system for mobile communication is also

called, a mobile phone cell phone, cellular telephone, hand

phone, cell, wireless phone, mobile telephone or cell telephone.

GLO :- Unless otherwise indicated, it stands for the global

system for mobile communication network service provided by

GLOBACOM Nigeria Limited

ZAIN :- Unless otherwise indicated, it stands for the global

system for mobile communication network service provided by

ZAIN International in Nigeria

MTN:- Unless otherwise indicated, it stands for the global

system for mobile communication network service provided by

MTN Nigeria Limited

 CHAPTER TWO

LITREATURE REVIEW

2.1 INTRODUCTION

This chapter will review the following: History of GSM in

Nigeria from the view of telecommunication in Nigeria, GSM and

NIGCOMSAT,

- Features of GSM,

- Contribution of GSM to economic growth and development

of Nigeria.
 - Causes of poor network

- History of GLO, ZAIN and MTN

- Contribution of GLO, ZAIN and MTN to Nigeria economic

development.

2.2 TELECOMMUNICATION IN NIGERIA

INTRODUCTION

Nigeria’s telecommunication regulator, Nigerian

Communication Communision (NCC) introduced the Unified

licencing regime with the expiration of the exclusivity period of the

main GSM network providers. It is hoped that, the telecoms with the

unified licence would be able to provide fixed and mobile telephony,

internet access as well as any other communication service they

choose to offer. But inadequate system limited by poor maintenance

and poor and unstable service impaired the provision of good and

fixed telephony service by the industry.

However, the emergence of new cellular phone introduction

through (GSM). This provides a fixed in the communication problems

and bad service to a large extent.

 The telecoms sector in Nigeria has experienced tremendous

growth in the last nine years especially in voice telephony. So much,

so that the industry is said to be the fastest growing in Africa. This

figure speaks for themselves from a mere 400, 00 lines to about 38

million now. To a large extent the growth came about as a result of

the introduction of GSM suddenly, instead of paying huge sums of

money and staying on a long queue before you can have access to

telephone service, perhaps you can now just pick phone lines by the

way side.

2.3 HISTORY OF GSM

GSM which today stands for Mobile Communication, started in

the early 1980’s as Group Special Mobile. At that time, Europe

experienced a rapid expansion of analog cellular system. Nations such

as France, Germany, United Kingdom and Scandinavia e.t.c. each

developed unique standards and equipments which were incompatible

with the network of other countries. Numerous difficulties were

presented by this situation including:

- System Incompatibility which prevented roaming outside

each respective country

- Economies of scale and subsequent consumer savings could

not be realized since the market for each country was

limited.

In 1982, the Conference European Posts and Telegraphs (CEPT)

formed an alliance called Group Special Mobile (GSM). The aim

of this group was to study and specify requirements for a common

and open technical standard for a public mobile system that will be

adopted by participating countries.

The chosen standard was required to meet the following criteria:

a. High Speech Quality

b. Low terminal and service cost

c. Support for international roaming

d. Ability to support for range of new services and facilities

e. Spectral efficiency and

f. ISDN compatibility
 GSM-technology was chosen as fulfilling the set out

requirements. This incidentally was not among the then Standard

Analog Options (e.g. AMPS in the U.S and TACS in the UK), based

on Frequency Division Multiple Access (FDMA), instead it was

Digital Time Division Multiple Access (TDMA), becoming the first

commercially operated digital cellular technology.

By 1987, all the basic architectural features were decide. In

1989, the European Telecommunication Standard Institute (ETSI)

took over the development of GSM standards. With the phase 1(one)

specification completed in 1990 the initial GSM recommendations

and guidelines were presented in a document of nearly 6000 pages.

Phase 2(two) specifications were completed in 1992. Work however

continued in developing further phases of the standards, to incorporate

new services and features.

In summary, GSM technology was born out of Pan-European

political initiative backed by the European commission together with

telecommunication operators and equipments manufacturers, to

promote regional harmonization of cellular networks. European

Telecommunication Standards Institute has been responsible for GSM

standardization.

The first GSM network was launched in 1991 by the Finnish

Mobile Operator, Radiolinja, followed by several more in the

following year. As countries outside Europe adopted the technology,

it became apparent that the system would be a global success, thus,

the name Global System for Mobile Communications.

THE HISTORY OF GSM IN NIGERIA

In Nigeria, until late 2000, only NITEL was sole cellular

service provider. However, between 1990 and 1999, several licences

were issued for GSM operations, which never took off.

In January 2001, three operators succeeded in the licensing

exercise for GSM operation in Nigeria including NITEL, MTN and

ECONET. The licensing conditions required each of the operators

within one year of operation to connect a minimum of one hundred

thousand (100,000) subscribers. On the 8th of August 2001, the

operators launched commercial services and have so far spread their

networks across major cities in the country. Between launch and now
the operators have cumulatively connected over a million lines,

exceedingly the obligation by over 233%.

2.4 NIGCOMSAT

Nigeria lunched its own Satellite Communications;

NIGCOMSAT is a major milestone in the history of our great country.

It is a ground breaking achievement; Nigeria has tried to show in this

regard that it is actually the giant of Africa that is by being the first

Africa. The largest categories of mobile services are music/picture

downloads, video gaming, adult entertainment, gambling, video/TV.

To talk about few of the features of GSM written above:

Short Message Service (SMS): is the ability to send and receive text

messages to and from mobile telephones. The text can be words,

numbers or an alphanumeric combination. SMS was crated as part of

the GSM phase 1 (one) standard. Each short message is a maximum

of 160 characters in length when Latin alphabets are used and 70

(seventy) characters when non-Latin alphabets such as Arabic and

Chinese are used. The first short message was sent in December 1992
from a personal computer (PC) to a mobile phone on the Vodafone

GSM network in the UK.

A major area of growth in the cellular market world wide has

been the massive rise in the use of short messaging services (SMS)

allowing fraction of the cost of a voice call. SMS is particularly

popular in the yound market segment.

SMS based services are popular in advanced countries and

becoming so in most developing countries, contributing substantial

percentage to revenue streams. The global trend is the refocusing on

rollout of various SMS based services: SMS chat; ring tone, picture,

graphics, soccer, logo, almanac downloads; quiz services; information

services like traffic reports, accident hot spots e.t.c which are easily

passed to subscribers. Location based advertisement; games;

horoscope; news; summon checks; automatic vehicles location

(AVLS) smart money; e.t.c

The development of location based mobile services is seen

around the world as a key driver for micro payment system. For

example a customer uses a location based services to find the nearest

car park and then uses the device to pay the packing fee. Statistic from

EMC cellular database show that average SMS massages sent globally

per month is 24 billion in 2001 with forecast of 360 billion for 2002.

Bluetooth technology, looking beyond “voice handsets” an

important feature is the ability to synchronize between different

devices and services. One development that enables this

synchronization process is the Bluetooth technology.

Bluetooth is the key to enabling wireless personal area

networks (WPA) connect devices in close proximity or short-range

radio devices by way of transmission of signals between radio circuits

thus enabling a wireless connection of GSM mobile phone to portable

PC’s and handheld computers, scanners, printers, cameras, e.t.c

The Bluetooth wireless technology is a ‘cable replacement’

technology that exploits the wireless interconnectivity that is possible

with radio. Although the concept of cable replacement might create a

vision of point-to-point communication, the Bluetooth technology has

exploited the fact that wireless devices can communicate with other
devices that are within range nation to launch a communications

satellite.

NIGCOMSAT is expected to have a lot of effect on the

telecoms industry. Perhaps the most important one is to have great

effect on provision of two-way broadband internet access. The

satellite has about 40(forty) transponders, which is quite huge and

since its foot prints cover a wide area across; it will help in bmringing

internet access to the rural areas in Nigeria and other parts of the

continent.

The services provided by Nigerian ISP (internet service

providers) meet international standards as they have a lot of foreign

customers on their network who are exceptionally excited by the

quality of service that they receive from. ISP (Internet Service

Provider) and are truly amazing that delivering world class services in

Nigeria.

HIREST is the leading ISP in Nigeria (internet service

provider) that provide quality service, stable network and good speed.

To fulfill this mission HIREST has a crack team of professionals who

have been in the industry since inception to provide the above

mentioned. HIREST saw the service inadequate experienced by

internet consumers in the country and came into see how the gap

could be closed. People want excellence, reliability and stability in

service. People want a provider they can depend on, a provider that

has the heart and passion for them and HIREST today is the most

dynamic ISP in the industry today that give value to their world.

Current downturn in GSM services in the country, which

operators attributed to inadequate power supply amongst others.

Though power has effect on telecoms provision but it does not give

room for poor quality service. The truth is that most of the networks

are overcrowded and the operators are only interested in having as

many subscribers on their network as possible, they are just out to

outdo one another.

Bandwidth over sale affects the services delivery of broadband.

Bandwidth oversell is a situation where the service provider sells a

limited bandwidth capacity to too many users, so the network

becomes over crowded. It is one of the major reasons for poor internet

service in the country.

2.5 FEATURES OF GSM

GSM, which is also known as Mobile Phone often have features

beyond sending text messages and making voice calls, including call

registers, GPS navigation, music(MP3) and video(MP4) playback,

RDS radio receiver, alarms, memo and document recording, personal

organizer and personal digital assistant functions, ability to watch

streaming video or download video for later viewing, video calling,

built-in cameras (3.2xMpx) and camcorders (video recording), with

auto focus and flash ring tones, games, PTT, memory card reader

(SD), USB(2.0), infra-red, Bluetooth (2.0) and Wifi connectivity,

instant messaging, internet e-mail and browsing and serving as

wireless modem for a PC, and soon will also serve as a console of sort

to online games and other high quality games. Some phones include a

touch-screen.

A network of communicating Bluetooth devices is referred to as

a ‘piconet’ the Blue tooth specification provides mechanism for

devices to discover each other, exchange identities and establish

communications with each other, all without prior knowledge pf each

other. This is referred to as Adhoc networking. Adhoc networking is

further facilitated by the Blue tooth devices to discover protocol

(SDP), which allows Blue tooth what services are available or to find

a Blue tooth devices that supports a specific devices. This is an

important feature given the dynamic nature of the Adhoc networking.

It allows a Blue tooth device to find specific services without prior

knowledge of the Blue tooth address of that services.

Blue tooth Operates as a 79 channel frequency hopping systems

in the frequency range 2.4000-2.4835GHZ with a channel spacing of

IMHZ and provides low-cost low power, robust, secure, efficient,

high capacity, multiple simultaneous links, Adhoc.

2.6 CONTRIBUTION OF GSM TO ECONOMIC GROWTH

AND DEVELOPMENT OF NIGERIA

The Nigerian Government, who moved for and adopted the

GSM cellular technology in 1999, recognized telecommunications as

a strategic and effective means of interaction and exchange of

information among individuals as well as between and across cultures

and saw GSM

Below is an outline of some areas in which Nigeria has profited

from the initiative.

a. Introduction of GSM in Nigeria in August 2001, improved

the countries teledensity. Before this time, the teledensity of

the country was way below the ITU minimum recommended

of 1%, wit the number of Mobile lines at an appropriate of

35,000 provided by NITEL Analogue (ETACS). Within one

year of GSM in Nigeria, the number of Mobile line has

grown well beyond one million making Nigeria beat the

minimum ITU recommended teledansity.

b. GSM services have created thousands of jobs in many

Nigerian cities and suburbs directly or indirectly. Apart from

Nigeria employed by the GSM Operators direct business,

there are franchise holders, dealers, distributors and retailers

making a holing selling GSM handset; subscription pacts

 and airtime recharge cards. This has substantially reduced

the manage of crime resulting from joblessness.

c. GSM network enhance feasibility of on-line banking, which

enable customer’s access to their account from their GSM

handset using the short message services with some others

using the platform for electronic money transfers.

d. GSM brought an improved access of Nigerians to

telephones. Artisans, drivers, Okada Operators, Upholstery

makers, mechanics etc. are now easily connected GSM has

broken myths about who a mobile phone user has to be. The

ordinary man in the street now is not only has just admiring

those who use mobile phones as a sign of affluence because

he too can afford one. Nigeria can proudly be said to have

joined the league of major telecommunications players

around the World, with telephone and value added facilities

being made available to those who may ordinarily not have

gotten access to such.

 e. The incursion of GSM into Nigeria has to a large extent

become a compass for the international financial and

investor community into viability of investing in Nigeria.

f. Economic activities of majority of Nigerians changed as

they now appreciate the worth of communication, the cost of

doing business in coming down, frustrations are

disappearing, the stress in lessening and the sad tale of

having to drew through the inexplicable traffic of major

Nigerian cities especially Lagos and Port Harcourt is now a

thing of the past.

g. GSM has become potent tool of economics growth and

development in Nigeria and would continue to positively

impact Nigeria economic growth through manpower and

infrastructure development by the operating companies.

2.7 THE CAUSES OF POOR NETWORK

The Nigerian communication commission (NCC), has faulted

the claims by GSM supply and security challenges are responsible for

the poor quality of services. Throughout last year, Nigerians

experienced poor quality of services, especially from GSM services a

situation with the operators attributed to inadequate power supply in

the country.

The executive, vice chairman of the (NCC), Engineer Ernest

Ndukwe, while playing host to the senate committee on

communications in Abuja, condemned the claim by the GSM

operators that inadequate power supply was responsible for poor

quality of GSM services. According to Ndukwe, the causes of poor

quality of services in Nigeria are the general’s network capacity

inadequacies, careless sales promotions that encourage minutes of call

without regard to capacity constants.

Other general causes of poor quality of services Ndukwe said

include; delayed deployment of necessary switches, Transmission,

base transmission stations and general shortage of experienced

manpower within operating companies.

Speaking further, on the issue that NCC boss gave the remote

causes of poor quality of services which include failure of Nigeria

telecommunication limited (NITEL) to display new networks and

when due and gradual collapse of existing NITEL transmission linked

due to privatization which take place in 2005.

The EVC further pointed out that the refusal of Bureau for

public Enterprises (BPE) to allow (NITEL) display planned fiber-

optic transmission in 2001 and 2002 also contributed to the poor

quality of services Nigerians experience in their network.

In addition, Ndukwe stated that multiple regulations especially

in Lagos and Abuja are responsible for poor quality services in the

telecommunication sector. The NCC boss explained that the

commission has directed the GASM operators to sop further

promotion that could attract more subscribers to their network.

2.8 HISOTRY OF GLO, ZAIN AND MTN

Globalcom is one of the World’s fully integrated

telecommunications companies. Its business unit includes Glo,

Mobile, Glo Gateway Glo 1 and Broad Access through which

Globacom has, to a great extent, been able to fill the huge deficit

which existed in telecommunication services in Nigeria in terms of

value and pricing.

 Globacom is the second national operator (SNO), licensed to

provide an array of telecommunications services. Since Globacom

started operations on August 29, 2003, it has become pacesetter in the

telecommunications industry, introducing revolutionary changes that

have afforded Nigerians the benefits of advances made in

telecommunications and information technology and spurred national

development. Its deep penetration country wide has contributed to

rapid economic development in Nigeria.

Glob Mobile is Nigeria’s leading GSM services provider. Since

it launched services in 2003, the company has been at the forefront of

evolutionary change in the GSM sector in Nigeria. It offers both

prepaid and contract packages along with a range of value added

services. In its first year of operation, Glo Mobile become the fastest

growing GSM network in Africa, achieving a record GSM million

subscriber and covering over 87 towns in just nine months.

With a vision to be largest, most successful entertainment,

information and telecommunication solutions provider both in Nigeria

and Africa as a whole, Globacom Limited won the second national

operational (SNO) License in 2002 to provide (GSM) national carrier

license (fixed and fixed wireless), international Gateway License and

Outline services.

In barely six years of operation and starting two years after the

commencement of GSM in Nigeria, Globacom has established a

pedigree as the leader in the Nigerian telecommunications industry.

Today Globacom currently has more than 25million subscribers and is

the fastest growing network in Africa and the Middle East.

One of the most significant developments in Nigerian telecom

industry is per second Billing (PSB) which Globacom pioneered at

launch in 2003. Competition has argued that PSB was not possible

until 2007 and that no network in the world had been able to launch

with PSB. The in motivation by Globacom made it possible for GSM

users to pay only for actual time spent on the phone. Other operators

in the country have now adopted that billing system.

ZAIN ORIGIN

Mobile telecommunication company (MTC) was funded in

1983, to offer mobile telephony services in Kuwait and is currently

one of the leading mobile operators in the Middle East with over 3.4

million customers across the region in Kuwart, Bahrain Jordan, Iran

and Lebanon.

Mobile telecommunication company expanded it geographic

base by acquiring Celtel which is a leading Africa Operation Spread

across US countries with 5.2 million subscribers in March 29, 2005

(MTC) Mobile telecommunication company is currently know as

MTC Vodafone in Kuwart and Bahrain, Fast ink in Jordan, MTC

Atheer in Iraq, MTC Touch in Lebanon and Celtel in Africa but now

Zain.

Zain Nigeria, formally Celtel Nigeria was established in 2000

by institutional and private investors as well as three (3) state

governments. It made his history on August 5 2001 by becoming the

1st telecoms Operator to launch commencing GSM in Nigeria.

In 2006, following Celtel international acquisition of majority

state, in the company it was branded Celtel from Econet and become

part of Celtel’s pan-African Operators Spanning.

 Countries on August 1, 2008 Celtel Nigeria was rebanded Zain

Nigerian following the Global acquisition of Celtel international by

MTC Group, which transformed to Zain Group. Zain Nigeria

Currently cover over 1,500 town and 14,000 communities across the

due geopolitical Zones of the country.

THE LAUNCH OF MTN IN NIGERIA

MTN Nigeria was launched in 2001 and is the leading GSM

operator in Nigeria with 7.6 million subscribers, MTN Nigeria’s GSM

Network currently computer nearly 2000 base stations and 279154

Square KM of transmission infrastructure providing access to

approximately 58% of Nigeria.

MTN expects the next steps in integrated services evolution to

include integration of mobile with the internet protocol (IP)

environment to facilitate a wireless office approach. GPRS for

example, offer great opportunities for mobile data solutions, in

the corporate environment packet-switch technology will help

solve bandwidth shortage and balance the network by

optimizing off-pack traffic. MTN Nigeria’s network

infrastructure is currently GPRS-ready.

It can cater for data transmission speeds of up to its Kbps,, with

over ten times the speed of standard data services currently

available in the country.

CONTRIBUTION OF GLO TO NIGERIA

As a responsible corporate citizen, GLOBACOM takes

its obligations to the societies in which it operates seriously. It

is the biggest supporter of sports in Nigeria and Ghana,

sponsoring the national football teams and the premier leagues

in both countries. It has also identified with the passions of the

people of Benin Republic.

In 2008 alone, GLOBACOM sponsored the African

Handball Tournament held in the country as well as the biggest

cultural Festival in Benin Republic, FITHEB. Globacom has

also been the sponsor of the annual confederation of African

football (CAF) Awards for the past four years.

 Since it took over the sponsorship, it has elevated the

event which was hitherto a footnote in Africa’s Football

Calendars, to a major event in the global football leaders. Sepp

Blatter, the FIFA President, Michel Platini, the UEFA President

and Issa Hayatou, the CAF President Sepp Blatter, described

the event with blend of international entertainment as the best

award ceremony he has witnessed.

Globacom is also the sponsor of Glo Lagos international

Half Marathon. The world’s Second richest half-marathon

attracts a field of almost 25,000 runners including some of the

world’s best half-marathon specialist.

CONTRIBUTION OF ZAIN TO NIGERIA ECONOMIC

DEVELOPMENT

Zain Nigeria today announce plans to lift education in

Nigeria with introduction of Zain Africa challenges, an

academic quiz programme involving students in universities

across several countries in Africa.

 With the launch of the programme in Nigeria, selected

university from the country along with two other new entrants,

sierra leone and Ghana have now the three season for

competition “this programme highlights Zain’s commitment to

developing the youth, as the future of Africa in other to give

them more opportunities to develop the talents and also network

with their counter-parts.

CONTRIBUTION OF MTN TO NIGERIA ECONOMIC

DEVELOPEMNT

MTN Nigeria is taking its corporate social responsibility

a notch higher with plans to award scholarship worth #200,000

to 500 Nigerian undergraduates, establish twelve dialysis

centers in the twelve location across the country.

Each dialysis centre will be equipped with two complete

dialysis units. Water treatment equipment and provisions of

generators maintenance training and everything that is required

to make sure that they are sustained. Each dialysis centre will

be equipped with two dialysis unit so that when one goes often,
 MTN patients move would still be able to have dialysis

treatment.

This is premised on the expectation that today every

dialysis patient probably needs to have dialysis three times a

week. The cost of dialysis gives . In government

hospitals is about 25,000 to 30,000. the company believe that

with the dialyses centres it is rolling out, it will be able to

partner with the beneficiaries hospitals to charge a more user

friendly fees it would just be enough to keep some of the

consumables going, to power the generators by the diesel and

continue to support the centres.

MTN also roll out Monogram centres to cater for issues

that regard breast cancer in other to save the hires of Nigeria

women.

Contribution development of technology through education,

MTN said “We are also very concerned about education and access to

education. We have found that there are many brilliant Nigerians who

are not able to continue in the university because of the cost, so the
MTN founded and inaugurated the MTN technology and scholarship

programme. Some universities across the country are currently

benefitting from MTN built and equipped Information Technology

centres in their campuses.

Chapter three

3.0 Research

3.1 Introduction

This research is structurally designed in a way that

would appraise the quality of GSM network service in ijagun a

part in Ijebu-ode local government. Through the use of three (3)

famous network service in Nigeria

(MTN, GLO, CELTEL) as a case study.

In other to gather significant information description

approval would be used whereby the use of questionnaire and

observation method will be employed.

3.2 purpose of the study

 The purpose of this research refers to the total number of

people taken as sample. It is made up of subscribers of these

network services in this area of Ijebu-ode local government,

subscribers will be randomly selected in order to arrive at an

objective outcome.

3.3 SMAPLE AND SAMPLING TECHNIQUE

Forty nine questionnaires will be given out, thirty for

each of the subscribers of the network service, totally three

groups in all. Ijagun is taken as the sample where the three

(3) network service will be examined; ijagun will therefore

represent the entire population. Method to be used by this

research is going to be basically random sampling selection.

In this case, all the member of the community in Ijagun

will have equal opportunity of being selected. The sample

consists (120), 40 for each 3 groups of the network service

(MTN, GLO and CELTEL)

3.4 RESERCH INSTUMENT/SOURCE OF DATA

The method of collecting information for this reaseach work is

stated below:

i. Questionnaire

ii. Secondary data

iii. Oral interview.

3.5 AREA OF THE STUDY

Ijagun, a community in Ijebu0Ode in Local Government

of Ogun State is the geographical area the research will cover.

The area will therefore be made to make generalization of the

quality of the three (3) GSM network service in Ijebu-Ode,

Ogun State.

3.6 PROCEDURE FOR DATA COLLECTION

In collecting this data’s, the researcher makes use of

questionnaire. In questionnaire, the respondents will be given

the opportunity to freely respond to this items which range from

A (agree), SA (strongly agree) D (disagree) SD (strongly

disagree) which are four likely scales.

3.7 METHOD OF DATA ANALYSIS

 Chi-square and ANOVA will be used for analysis and

interpretation of the data to be collected from the questionnaire

administered by the respondents.

S/N MTN NETWORK SUBCRIBERS A SA D SD

1 The free call me back service of

MTN made it superior to other

networks
2 MTN is significantly reliable than

other networks
3 MTN network has the lowest call

tariff plan
4 Making international call is always

easy and affordable

5 MTN customer care service is

easily accessible and problem

solving
6 To retrieve a MTN lost sim card is

always easy
7 MTN is never friendly with other

networks in their calls & message

tariff
8 MTN internet service is a bit weak
 and not reliable

9 Making calls on MTN network

especially in remote areas is

always difficult
10 MTN free night calls is always

difficult to access and most people

complain about it
11 MTN network bandwidth is

extremely slim and restricted

coverage.

S/N NETWORKS A SA D SD

FAILURE
1 Despite the

introduction of GSM

and its networks yet

communication is

expensive.
2 Over sale of

bandwidth has made

theses three major

networks extremely

poor.
3 Subscribers are only

managing these three

networks because

their not satisfactory.

4 We are being cheated

by these networks

because their tariff

plan is expensive.
5 Making international

calls is generally

expensive.
6 These networks

customer care is not

easily.
7 Accessing their news
 and entertainment

program is expensive.
8 Most time Zain

network subscribers

experience frequent

service failure.
9 Zain network

promotion

programme does not

go round but

restricted to Lagos

and Abuja.
10 Zain’s tariff plan is

extremely expensive

and pocket draining.

S/N GLO A S D SD

NETWORK A

SUBCRIBE

RS
1. 1 Making

international

calls on Glo

network is

always a fun.
2. Glo network

has the

cheapest

tariff plan.
3. Most people
 prefer using

Glo than any

other

network.
4. Glo night

calls with

low tariff are

most

satisfactory.
5. Glo network,

internet

service is

enjoyable

and

affordable.
6. Glo network

has one of

the poorest

retrieval
 mode plans.
7. Making a

cross

network call

is a thief of

money.
8. Glo network

customer

care services

are difficult

to access.
9. Glo network

services are

only reliable

within Ogun

state

geographical

arena.
10. Glo network

lacks a free
 call-me-back

which is

most

necessary

when

customers

run short of

credit.

s/n Networks failure A SA D SD

1 Despite the

introduction of Gsm

and its networks yet

communication is

expensive.
2 Over sale of

bandwidth has made

these three major

networks extremely
 poor.
3 Subscribers are only

managing these three

networks because

their not satisfactory.

4 We are being cheated

by these networks

because their tariff

plan is expensive.
5 Making international

calls is generally

expensive.
6 These networks

customer care is not

easily .
7 Accessing their news

and entertainment

program is expensive.
8 Most time zain

network subscribers

experience frequent
 service failure.
9 Zain network

promotion

programme does not

go round but

restricted to Lagos

and Abuja.
10 Zain’s tariff plan is

extremely expensive

and pocket draining.

S/N ZAIN NETWORK SUBCRIBERS A SA D SD

1 Zain network COVERS virtually every where

in Nigeria
2 Zain network has a sound relationship with

other network especially in their massage tariff

3 Zain’s free SMS is what justify its difference
4 The internet facility of zain network is

extremely superb.
5 Zain’s lost sim retrieve mode is one of the best

retrieve mode
6 Most of the time Zain’s network is
 overcrowded
7 Accessing their news and entertainment

program is expensive
8 Most times, zain network subscribers

experience frequent service failure

9 Zain network promotion programme does not

go round but restricted to Lagos and Abuja

10 Zain’s tariff plan is extremely expensive and

pocket draining

s/n Networks failure A SA D SD

1 Despite the

introduction of Gsm

and its networks yet

communication is

expensive.
2 Over sale of

bandwidth has made

these three major

networks extremely

poor.
3 Subscribers are only
 managing these three

networks because

their not satisfactory.

4 We are being cheated

by these networks

because their tariff

plan is expensive.
5 Making international

calls is generally

expensive.
6 These networks

customers care is not

easily .
7 Accessing their news

and entertainment

program is expensive.
8 Most time zain

network subscribers

experience frequent

service failure.
9 Zain network
 promotion

programme does not

go round but

restricted to Lagos

and Abuja.
10 Zain’s tariff plan is

extremely expensive

and pocket draining.