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Frederick Winslow Taylor is best known for the introduction of which approach to

job design?
A. Scientific Management
B. Behavioural Approach
C. Division of Labour
D. Ergonomics
Answer: A

The ‘father’ of Scientific Management is:


A. Henry Ford
B. Henri Gantt
C. W. Edwards Deming
D. Tom Peters
E. Frederick W. Taylor
Answer: E

Operations Management is a ___________________ process.


A. translation
B. transformation
C. transaction
D. transition
ANSWER: B

Which of these Managers would be least likely to be considered in an operations


management role within an organization?
A. Production Manager
B. Reservations Manager
C. Financial Risk Manager
D. Quality Manager
ANSWER: A

The "father" of scientific management is


A. Frederick W. Taylor.
B. Michael Schumacher.
C. Henry Ford.
D. Eli Whitney.
ANSWER: A

For low volume,high variety products the manufacturing method is known as


A.
B.
C.
D.
ANSWER: D

For very low volume,very high variety products the manufacturing method is known as
A.
B.
C.
D.
ANSWER: B

For high volume,low variety products the manufacturing method is known as


A.
B.
C.
D.
ANSWER: C
For very high volume,very low variety products the manufacturing method is known as
A.
B.
C.
D.
ANSWER: C

Advantages of Flexible manufacturing system (FMS) include


A.
B.
C.
D.
ANSWER: D

______ refers to the transformation of the state of input in to output.


A. Transportation.
B. Alteration.
C. Inspection
D. all of these
ANSWER: B

______ refers to preserving goods in a protected environment.


A. Alteration
B. Inspection
C. Storage
D. Bargaining
ANSWER: C

_______ refers to the verification of and confirmation towards the


requirements of an entity.
A. Inspection.
B. Pricing.
C. Alteration.
D. None of these.
ANSWER: A

_________ is the management of all activities directly related to the


production of goods and services
A. Productionmanagement
B. Finance control
C. Employee development
D. all of these
ANSWER: A

Which of the following statement is not true in the case of goods?


A. Tangibility.
B. Can be stored
C. Physical shape
D. Intangibility.
ANSWER: D

Which of the following is not an objective of operations management?


A. Customer satisfaction
B. Profitability
C. Timeliness
D. Employee punishment
ANSWER: D

7. Which of the following is not a part of scientific management principles?


A. Replacement of rule of thumb
B. Scientific selection of employees
C. Supervise each worker in detail
D. Coercion
ANSWER: D

8. All of the following are differences between manufacturing and service


operations EXCEPT
A. Quality is more easily measured in service operations.
B. Productivity is easier to measure in manufacturing operations
C. Contact with customers is more prevalent with persons working in
service operations.
D. Accumulation or decrease in inventory of finished products is more
applicable to manufacturing operations.
ANSWER: A

9. ……………is measure of the quantity of output per unit of input.


A. Productivity
B. Marketability
C. Sociability
D. None of these
ANSWER: A

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