Pega Smart Investigate for Payments
Intelligently Automate Investigation and Exception Processing across All Channels
AT A GLANCE
KEY CHALLENGE: Manual processes and
isolated systems hamper timely resolution
for investigations across payments, Nostro
and treasury operations. The result is lengthy
and error-prone operations that drive up
costs, increase risk and jeopardize customer
satisfaction and profitability.
THE SOLUTION: Pega Smart Investigate for
Payments delivers control and transparency into
payment investigations, Nostro and treasury-
servicing operations while automating day-
to-day processing activities. Thanks to Smart
Investigate, you can satisfy the demands of
all your clients, including wholesale banks,
corporate, correspondent and institutional
clients, while minimizing risk and substantially
driving down time and costs for resolution.
Client-Focused Exceptions and
Investigations Service
With Pega, Standard Chartered Bank has
empowered clients to perform their own
exceptions research as well as initiate and track
investigations in real time. Dynamic rules deliver
precise functionality to different client segments,
while pre-defined best practices enabled rapid
implementation of standardized processes across
global operations.
Deliver Compliant, High Quality Service at Lower Cost
With Pega Smart Investigate for Payments, financial institutions gain
the industry’s smartest, most flexible solution for rapidly resolving
investigations and customer inquiries. Smart Investigate gives your
relationship managers,service representatives and operational teams
the power to differentiate your services, empowering them with dynamic
process automation and intelligent data presentation delivered across
every channel.
Leveraging Pega’s recognized leadership in business process management
and 25+ years delivering investigations and exceptions management
solutions to 15 of the top 20 global banks, Smart Investigate provides pre-
packaged, best-practice process automation that can jump-start delivery of
high-quality, high-efficiency service across every channel.
`` Reduce costs and increase productivity in the front and back office.
Pega automates transaction investigations and exceptions management
from initial contact through resolution. Client service and back-office staff
no longer need to access multiple systems, which simplifies processing,
reduces training time and ensures best practices are always used.
`` Reduce risk across all types of transaction exceptions. Pega drives
payment investigations from end-to-end with dynamic rules that
automatically adapt to changing conditions, mitigating the complexity and
errors associated with manual exception handling while resolving cases
faster and at lower cost.
`` Service your clients in every channel. Unified multi-channel
management supports consistent service across every channel, while
Web self-service gives clients the power to perform transaction searches,
initiate investigations and review existing cases.
`` Gain unsurpassed flexibility and scalability. Pega’s Build for Change®
technology combines with standards-based integration and proven
scalability to facilitate rapid automation on a large scale – without getting
locked into proprietary systems or hard-coded business logic.
Pega Smart Investigate for Payments
THE PEGA DIFFERENCE
Optimize Service Quality and Efficiency
`` Best-practice workflows automate common service
requests and exceptions including payment investigations,
compensation claims, Nostro reconcilement, treasury
investigations and more.
`` Intent-led processes and powerful scripting guide
users step-by-step to minimize training time, ensure
consistency and reduce errors.
`` Rules-based personalization, including routing,
prioritization and resolution combines with unified
management of exceptions across business lines to
enable tiered client servicing.
`` End-to-end case management permits managers to escalate
cases that are time-sensitive or involve high dollar values.
`` Web self-service allows clients to search transactions,
initiate investigations, review open and resolved exceptions
and view reports.
Streamline Processing from End-to-End
`` Pre-packaged workflows and decision rules for tasks
such as reversing a mis-posted accounting entry, claiming
interest for a late payment and many others automate
financial adjustments.
`` Workflows cover inter-bank compensation rules within the
US, Canada, Europe and other locations; claiming, paying,
and receiving interest; adjusting value-dated accounting
entries and posting interest to P&L accounts; and
generating accounting entries via a feed to the accounting
system or SWIFT MT202 as well as 103 messages to the
payment system.
`` Standards-based integration capabilities unite legacy
and third-party systems, enabling real-time transfer of
customer and transaction data.
For more information, please contact your Pegasystems representative, visit us on the Web at www.pega.com, or email us at
info@pega.com. © Copyright 2013 Pegasystems. All rights reserved.
2013-8 FS
Automate to Reduce Risk
`` Rules-based processes automate receipt, parsing and
processing of incoming messages as well as sending
outbound correspondence in SWIFT, SWIFTNet XML and
other industry formats.
`` Free-text messages such as e-mails, SWIFT MTn99
messages, and FedService messages are parsed with
key elements such as amounts, dates, references and
case types automatically identified and entered to speed
research time and automation.
`` A complete audit trail captures every automated and
manual activity throughout the lifecycle of a case, while
easily configured reports provide quality level, error
analysis and productivity measurement.
Achieve Rapid Time-to-Value
`` Pre-defined workflows, rules, interfaces and properties
can be applied consistently across multiple channels.
`` Familiar office tools let business users rapidly configure
pre-defined components to exact business requirements
without any coding.
`` Pega offers the ultimate in deployment flexibility, as
Pega solutions can be built and deployed on the cloud
or on-premise and moved transparently between these
environments whenever your business demands.
With Pega, commercial banks can automate processing activities for payment
investigations, Nostro and treasury-servicing operations while gaining the
control and transparency needed to increase compliance, reduce risk and
deliver a customer-focused experience.