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4.2 Understanding the needs and Pemenuhan Kebutuhan Dan Harapan Dari Pihak- 1 Formatted: Font: (Default) Arial Narrow, 12 pt
expectations of interested parties Pihak Berkepentingan (Interested Parties)MM -4.2 Formatted: German (Germany)
rev 0 Formatted: Font: 11 pt, English (United States)
Widening the view from „client“ to „interested KEBUTUHAN DAN EKSPEKTASI PIHAK
parties“ Formatted: Font: 11 pt, German (Germany)
YANG BERKEPENTINGAN
The organization shall determine:
a) the interested parties that are relevant to
the quality management system;
b) the requirements of these interested parties,
which are relevant to the QM-System
Actions to address risks Tidak semua proses serta tidak tersedianya 3 Formatted: German (Germany)
treatment dari risiko yang ditetapkan
NOTE: Requirements were partially included, in a Formatted: German (Germany)
weaker form, in ISO 9001:2008, Chapter 8.5.3 –
Preventative measures
Risks to be addressed shouldshall be determined Identifikasi Resiko 2
to Identifikasi peluang
- ensure that the quality management system idem
can achieve its intended results Formatted: Font: Not Bold, English (United States)
- enhance desirable effects
- prevent or reduce undesired effects Formatted: English (United States)
- achieve continual improvement
Related to the knowledge necessary for the Sumber Daya 2 Formatted: Font: Not Bold
operation of its processes and to achieve Kompetensi
conformity of products and services the Kompetensi
organization shall the knowledge
Kesadaran
- determine
Komunikasi
- make available to the extend necessary
Informasi Terdokumentasi
MM 7.1
When addressing changing needs and trends, the
organization shall Penyediaan sumber daya
- consider its current knowledge
- determine how to acquire or access the
necessary additional knowledge.
The organization must determine relevant internal MM – 7.4 1
and external communications Komunikasi Internal
.
Formatted: English (United States)
The organisation must determine:
- what is communicated
Check whether the organisation has to carry out Perencanaan dan Pengendalian Layanan 2
development of products and services. Pendidikan
(Chapter 8.3) Persyaratan Layanan pendidikan
Desain dan Pengembangan Proses
The Organization must a development process: Layanan Pendidikan
- establishimplement Pengendalian proses layanan pendidikan
- implementcarry out yang diserahkan pihak eksternal
- maintain Realisasi Proses Layanan Pendidikan
which is appropriate to ensure the subsequent Pelepasan Produk dan Jasa Layanan
provision likely to guarantee the supply of products
and services
Pendidikan.
MM -8.5
********************************************************* REALISASI KEGIATAN BELAJAR
Where requirements regarding products and MENGAJAR
services are not defined by the customer or other
interested parties in a manner suitable for
subsequent production or the provision of services,
the organisation must establish a development
process. (ISO / DIS 9001:2014 Chapter 8.3.1)
*********************************************************
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