SONYA FLAHERTY

E: sonya@cofare.io | P: (480) 822-9168 | L: linkedin.com/in/sonya-flaherty-32070b62

KEY AREAS OF EXPERTISE

s   Managing Effective Teams s   Business Development s   Risk Management

s   Managing Complex Projects s   Project Management s   Analyzing Data
s   Client Liaison s   B2B and B2C Sales s   Innovative solutions
s   Relationship Management s   Written Communication s   Cross Team Collaboration
s   Technology Development s   Saleforce.com strategies s   International Travel

PROFESSIONAL EXPERIENCE

C HI EF O P ER ATI NG O FFI CER | E NT ER T AI NM ENT E V ENT S I NC .

F E BR UARY 2007 T O PR ES ENT

s   Manage all administrative, sales, marketing, public relations, technical, talent and accounting staff.
s   Managing a staff of 50+ in addition to our business partner’s staff while on site.
s   Manage budgets to ensure each engagement is profitable and within budget.
s   Manage all hiring, training, directing, and employee reviews.
s   Create and analyze all forecasting to identify trends in sales.
s   Manage 2000+ performances each year in multiple cities, states, and countries.

M A NAG ER | A M ER I CAN E X PR ES S | I NT ER NAT I ONAL R I S K M ANAG EM ENT

D EC EM BER 200 2 T O 2009

s   Implementation Manager for all International markets. Responsible for three main business functions;
Balance Transfer, Initial Line Assignment, and Line of credit increase execution.
s   Collaboration and relationship management with all regional, market, and local teams to ensure that risk and
compliance principles were adhered to or modified as needed.
s   Led the design and implementation for international risk management table-driven line assignment process.
This reduced time to market from 6 weeks to 3 days, virtually eliminated implementation errors.
s   Designed, testing and implemented procedures for initial line assignment module implementations.
s   Led 100 projects to completion for 3 regions, 18 markets and 3 business functions annually, through all
phases; analyze, design, build, testing, implementation, and post implementation.

E: sonya@cofare.io | P: (480) 822-9168 | L: linkedin.com/in/sonya-flaherty-32070b62

 M A NAG ER |A M ER I CAN E X PR ES S | I NT ER NAT I ONAL R I S K I NFR AS T R UCT UR E
S EPT EM BER 1998 T O 2002

s   Managed the design and implementation of Credit/Collection Virtual analyst’s programs in Europe, Asia,
Canada, and Latin America improving operational efficiency.
s   Collaborated with International Operations and Global Risk Systems technologies to manage the
implementation of risk management inventory systems in Asia and Latin American.
s   Analyzed Credit and Collection MIS to identify trends in market performance.
s   Liaised with Global Technologies, US Credit Utility, and Credit Operations to ensure effective prioritization
and resolution of ongoing Global Technologies issues.
s   Designed and implemented outside agency audit process for international markets. This included training
on-site in Latin American markets.

A NALY S T | A M ER I CAN E X PR ES S | C R ED I T O PER ATI ONS

S EPT EM BER 1996 T O 1998

s   Managed the design and implementation of new Credit/Collection Virtual analyst’s programs in Europe,
Asia, Canada, and Latin America improving operational.
s   Collaborated with International Operations and Global Risk Systems technologies to manage the
implementation and maintenance of risk systems in Asia and Latin American.
s   Liaise with Global Technologies, US Credit Utility, and Credit Operations to ensure effective prioritization
and resolution of ongoing Global Technologies issues.

PROFESSIONAL DEVELOPMENT

Cornell Financial Management Certification, 2018 Quick Books, 2017

Cornell Data Analytics 360 Certification, 2018 PM Certification, American Express 2005
Saleforce.com Certification, 2018 Management Training, American Express 2002

EDUCATION

A R I Z ONA S T AT E U NIV ER S IT Y , T EM PE A Z
BS T E CHNO LOG I CAL E NTR EPR ENEUR S HI P AND M ANAG EM ENT
D EC EM BER 201 9
GPA: 4.1/4.0
Golden Key Honors Society

E: sonya@cofare.io | P: (480) 822-9168 | L: linkedin.com/in/sonya-flaherty-32070b62