Caitlin Smith

21 Naciente St, Rancho Mission Viejo, CA 92694

Phone: (949)-421-0520 E-Mail: caitlinjsmith@me.com

Objective
Friendly, hard working college student with proven organization and communication skills seeking to
apply my abilities and my passion for teaching young children to the position of a Group Leaders at
Harold Ambuehl Elementary School YMCA.

Experience
Starbucks Corporation, Rancho Mission Viejo, CA 92694 April 27, 2017 - Present
Barista. Duties include: providing excellent customer service and handcrafting quality Starbucks drinks in a
timely order. Cross-trained to be a well-rounded “partner” at all tasks and roles (i.e. Customer/ Order/ Bar
Support, Bar Barista, Ringer) necessary to running the store’s café and drive thru as efficiently as possible.

 Complimented for friendly personality and “above and beyond” customer service

 Acknowledged for hard work, dedication, and always willing to continue learning and
developing. Always passionate about engaging in genuine human connection.

Tilly’s, Ladera Ranch, CA 92694 February 12, 2016 – May 3, 2017

Retail Sales Associate. Duties included being able to provide friendly customer service and product
knowledge, using cashier registers in an efficient manner, being trusted to follow dressing room
procedures and policies, and maintaining the store’s cleanliness as well as being able to use computers/
machines for online orders and processing of orders/ transfers/ shipments/purchases.

 Cross-trained to be able to perform a variety of tasks in order to help the store run efficiently

 Received multiple “Shout Outs” in recognition of my accomplishments and admirable work ethics
and earned Employee of the Month

o Being a team player because I covered my co-workers’ shifts when needed, helped
trained and make the new hires feel welcomed, and "staying on top of the store” to
maintain its cleanliness and efficiency

o Earned the title of “Survey Queen” for getting surveys from customers complimenting my
customer service and product knowledge

Kohl’s, Ladera Ranch, CA 92694 October 14, 2015 – January 31, 2016
Seasonal Retail Sales Associate. Responsibilities included being knowledgeable about the products sold in
my assigned department, providing customer service and to able to handle money and computers/
registers.

 Received Employee of the Month in recognition of my hard work and improvements made to the
department I was assigned with creative solutions to problems and for helping out other coworkers
in their departments when necessary
Education
California State University, Fullerton August 2015 - Present
Currently a third year student and enrolled as a Liberal Studies major for Elementary School Teaching.
Maintains a 3.5 GPA. Nominated for the Golden Key International Honour Society. Nominated to become
a member of the National Society of Collegiate Scholars. Received Dean’s Honor Roll in Fall 2015, Spring
2016.

Northwood High School, Irvine, CA 92620 September 2012 – June 2015

Maintained a 3.5 GPA while being involved with community service and extracurricular activities. Honor
roll student throughout high school career. Received the Distinguished Timberwolves Award for
outstanding leadership skills.

 Member of the Color Guard team

o Two and a half years from Sophomore to Senior Year

o Captain of the Color Guard team in my Senior Year (2014-2015)

o Received Marching Band Directors Award for my involvement in improving and growing
the Color Guard team as well as showing my perservering desire to be the best I could be

 Involved in the Yoga & Pilates Club

o Co-President & Events Planner/ Public Relations of the Yoga & Pilates Club: led yoga
practices during lunches, planned events like Build-a-Gram: Valentine’s Day Edition and
what to sell during our school’s food fairs, and volunteered at a non-profit. Volunteered at
Be the Change yoga studio to teach young kids to make healthier choices and be more
active through yoga practices.

Skills
Experienced with young children, ranging from newborn to 11 years old. I am a fast learner and can
adapt to new environments fairly well due to my flexibility. I work well with others and have a friendly, fun,
and approachable personality that kids love. Great communication skills. Follows instructions and
procedures to ensure that everyone is comfortable and safe in their environment. I have the ability to be
sympathetic and empathetic to others when I observe that the individual feels troubled.