Outsource Vendor Management

Time Duration – 16 Hours Number of Sessions - 8

(Each Session is of 2 Hrs. Duration)

Session 1-3:

 Overview of the Outsourcing Process

o Introduction
o Outsourcing Terminology
o Explaining the Levels of Outsourcing
o Discussing the Phases of the Outsourcing Process
o Monitoring the Evolving Outsourcing Environment
o Coining a New Term for Outsourcing - Worldwide Sourcing
o Facing the Challenges of Outsourcing

 Making the Decision to Outsource

o Introduction
o Employing Best Practices in Decision Making
o Identifying the Organization’s Outsourcing Needs
o Identifying Reasons to Outsource
o Getting on the Outsourcing Path

 Discussing the Things to Know Prior to Outsourcing

o Introduction
o Identifying the Key Drivers for Your Outsourcing Decision

 Answering Key Questions

o Introduction
o Identifying Preprocess Questions
o Identifying Cost, Quality, and Time Questions
o Identifying Strategy Questions

 Identifying Vendor Characteristics and Financial Benefits

 Laying the Foundations of Outsourcing

o Introduction
o Getting Started—―Knowing Which Process to Outsource‖
o Starting with a Shared Vision
o Establishing Effective Performance Measures
o Establishing Clear Communication Mechanisms
o Drawing Up a Well-Defined Contingency Plan
  Turning Vision into Reality

 Understanding Strategic Sourcing – An Outsourcing Approach

 Maintaining Control

 Making an Informed Outsourcing Decision

 Preparing Outsource Compliance Checklist

Session 4-6:

 Assessing Cost, Benefit, and Risk for Your Outsourcing Venture

o Introduction
o Conducting the Feasibility Study
o Performing a Detailed Analysis of Requirements
o Defining the Parameters of the Vendor Relationship
o Measuring Performance

 Outsourcing Options
o Introduction
o Listing Present Day Outsourcing Options
o Listing Emerging Outsourcing Opportunities
o Listing More Ideas, Projects, and Functions

 Selecting Your Suppliers and Vendors

o Introduction
o Understanding Your Needs
o Compiling the Long List of Vendors
o Submitting RFIs and Shortlisting Candidates
o Issuing a Request for Proposal
o Determining All the Costs
o Comparing Company Cultures
o Elaborating on the Phases of Outsourcing
Session 7-8:

 Managing Your Outsourcing Vendors

o Introduction
o Transitioning
o Nurturing the Relationship
o Getting Management Support
o Defining the Scope of Work
o Coping with Changes
o Ensuring the Right Selection of Vendor
o Creating and Executing a Training Plan
o Soliciting Feedback
o Measuring Success
o Understanding the Effect of Internal Management
o Understanding the Effect of Technology Transfer
o Offshoring

 Navigating Contracts and Negotiations

o Introduction
o Investing in a Quality Request for Proposal
o Committing to a Competitive Process
o Encouraging Early Collaboration
o Measuring Internal Service Level Performance
o Implementing Best Practices
o Establishing Contract Measurements
o Drafting an Outsourcing Contract
o Managing the Outsourcing Contract
o Maintaining Confidentiality
o Renegotiating or Terminating the Contract

 Reviewing and Monitoring Vendor Performance

o Overview
o Understanding Service Levels
o Benchmarking Performance (Scope, Process, Reports, etc.)

 Avoiding Common Outsourcing Mistakes