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Service and support in surface mining

Service and support in surface mining
Service and support in surface mining
Service and support in surface mining
Service and support in surface mining

Spare parts, tool and consumables

Safety first

We take the overall perspective Training and education Visual inspection and equipment audits
We take the overall perspective
Training and education
Visual inspection and equipment audits

Safety in focus

Partners for success

From your first contact with Sandvik Mining and Construction, you will work with people that have attitude and spirit that goes beyond “the sale.” The long-term success of our customers is essential to our future, which is your assurance of our total commitment. Whether you need a part immediately, or innovation that extends the life of your equipment, or a comprehensive plan to conduct audits and maintenance, Sandvik will work with you towards your short- and long-term goals.

We are a global entity, active in 130 countries. However, your particular need will demand someone standing beside you. Thanks to our local presence, we understand your site requirements, which allows us to tailor each program to meet your unique needs, no matter where you are or how you operate. Big or small, any kind of material or equipment application, in remote locations or next door, you will receive Sandvik´s total service and support.

Continue reading about our parts and consumables, technical support, training and education, performance contracts, and our far-reaching logistical capabilities which will give you an overview of our global capabilities. We are proud of our successes and would be glad to show you how we have helped various customers to solve difficult and interesting challenges. Our local staff will then be able to work with you on a program that is right for you.

Our many years of global experience, coupled with our robust systems and processses, ensures the latest state-of-the-art products and services are available for your use. Our reputation in supporting our customers will give you confidence that we will be there to support you from start to finish, and for years to come, with our dependable service and support team.

Safety first

When it comes to safety, no one will be more focused on helping protect your employees than Sandvik. It is an attitude that is foremost in our product design, maintenance and training procedures as we strive to avoid every-day mishaps. Safety is everyone‘s concern, and there is no better reason to partner with us.

always in Action.

Sandvik at your site

Choosing Sandvik means your equipment will commence operation in high-quality condition, ready for your unique requirements. The best way to keep your Sandvik equipment functioning properly and effectively is to rely on Sandvik for your service and support. Using our trained technicians, maintaining with Sandvik parts, and taking advantage of our service offering will help ensure your equipment is performance over the greatest number of years.

Sandvik offers the following service and support to our customers:

Services (scheduled - unscheduled)

Component exchange

Cost guarantee contracts (pain & gain)

Training / competence development / simulators

- Operators

- Maintenance Technicians

Audits / inspections

- Operation

- Application

- Maintenance

- Equipment status

Planning

- Parts inventory

- Maintenance

Performance contracts

Upgrades / modernization / rebuilds / overhauls / decommissionings

Advisory services

- Mining process

- Drilling process, tooling selection

- Equipment efficiency

Remote condition monitoring

Used equipment trade-ins

Accurate inspection work

Functionality and performance testing

Monitoring performance

Improving performance with the right tools

Improving performance with the right tools

Improving performance with the right tools Surface mining experts

Surface mining experts

Improving performance with the right tools Surface mining experts
Improving performance with the right tools Surface mining experts
Improving performance with the right tools Surface mining experts
We provide world class logistics to customers everywhere On-time deliveries worldwide Nothing is more important

We provide world class logistics to customers everywhere

We provide world class logistics to customers everywhere On-time deliveries worldwide Nothing is more important than
We provide world class logistics to customers everywhere On-time deliveries worldwide Nothing is more important than
We provide world class logistics to customers everywhere On-time deliveries worldwide Nothing is more important than
We provide world class logistics to customers everywhere On-time deliveries worldwide Nothing is more important than

On-time deliveries

worldwide

Nothing is more important than the continuous operation of your site, and your re- sources engaged in productive work. So no matter where you are, Sandvik is commit- ted to providing you delivery, availability and reliability 24 hours a day, 7 days a week.

Eindhoven,The Netherlands Singapore Chicago,USA     Fast and reliable support Via our three main hubs

Eindhoven,The Netherlands

Singapore

Chicago,USA

   
   
   
Fast and reliable
Fast and reliable

Fast and reliable

Fast and reliable

support

Via our three main hubs and a network of warehouses, we support 130 countries around the world, ensuring that you have access to parts and consumables when and where you need them.

Understanding both our customers' requirements and our products' service needs ena- bles us to plan for and operate a flexible, interconnected logistics organization geared towards efficiency and rapid response. Working closely with our sales organization, our logistics team is linked to you.

Innovative ideas

Safety in maintenance

From vision to reality

Always at your site

Professional people

Total reliability

 

Performance

contracts

Sandvik offers performance contracts on its equipment, enabling customers to focus on production and their core business. Sandvik currently manages many performance contracts in various locations around the world, achieving cost effectiveness and reliability for our customers. Together with the customer, if required, Sandvik will establish cost guarantees based on most suitable key performance indicators, such as availability, maintainability (Mean Time To Repair, MTTR), and reliability (Mean Time Between Failure, MTBF).

The supplier accepts responsibility for operating costs beyond the costs of capital (initial purchase price), e. g. also for repairs, maintenance, upgrades, service and support, user training, software licensing, expenses.

Benefits to customer

Increase in availability and productivity

Reduction of labor shortages

Reduction of risk and costs

Known and fixed cash-flow and cost structure

Focus on core business

Ease of business

Use of supplier’s familiarity with countries new to customer

Single source responsibility

Elimination of warranty issues

Utilization of supplier’s maintenance systems

Reduction of capital employed

Performance contracts - offerings

Cost per drilled meter

Cost per ton excavated/crushed/produced

Cost per engine hour

Cost per percussion hour

Rate of penetration (drilling tools and consumables)

Sandvik takes responsibilty for the maintenance management function

Parts and consumables forecasting and inventory management

Planning and supervision of the maintenance activities

Continuous improvement of equipment reliability

Spare parts, tools and consumables

Genuine Sandvik spare parts - new and refurbished

Sandvik´s international market strength shows our ability to source and ship material and components anywhere. This also translates into highly effective spare parts support, which is further strengthened with the global Sandvik logistics organization. We can provide all wear and spare parts to keep your equipment and plant in good condition.

Engineered solutions

Manganese - crushing chambers The essential wear parts of a Sandvik cone crusher consist of the manganese mantle and concave which forms the crushing chamber. Sandvik offers a wide selection of crushing chambers for processing all types of materials and for various applications.

We have the expertise, technology and resources to design, develop and manufacture high-quality crushing chambers. Using our understanding of the complete processes surrounding a crusher we customize optimized solutions for our customers, generating low cost and high performance.

Drilling tools Sandvik offers the world’s widest range of tools and accessories for rock drilling, including exploration and blasthole. As world leaders in steel, hard-materials technology and tool design, our products are renowned for quality, high performance and the lowest cost per unit of work performed. Throughout the world, they continue to raise productivity and enable ever harder rocks and materials to be mined economically.

Screening media Sandvik’s screening media are high quality products designed and manufactured to satisfy our customers’ greatest expectations and offer maximum performance at the overall lowest cost.

Wear protection Sandvik also provides a wide range of wear resistant ceramic, rubber and polyurethane products. Regardless if it‘s sheeting or wear plates our products meet the highest quality standards and offer advantages such as long wear life, lower operating and maintenance cost, reduced noise levels and better working environment.

Cast-in-carbide wear protection Cast-in carbide - HX900 is a unique wear material combining the wear resistance of cemented carbide with the shock resistance, ductility and forming capability of nodular iron. This is an ideal combination resulting in a hard material that stands well in tough environments.

Conveyor components and dust control Sandvik’s complete conveyor offering includes components as original components or as replacements in existing systems, with an emphasis on performance and reliability, for light, medium and heavy-duty applications.

We’re developing new and innovative solutions to improve the work environment. Our dust encapsulation and suppression products help reducing dust emissions to a minimum. The work environment is greatly improved, the life of equipment extended and the maintenance and clean-up cost dramatically reduced.

Belt winders Belt winders are critical pieces of equipment for the controlled installation of conveyor belting onto a conveyor system. Sandvik has developed a range of standard belt winders that have been fully engineered and certified to meet occupational health and safety regulations.

Fire suppression Supply, installation and servicing of pre-engineered foam fire suppression systems for all types and sizes of mobile plant, equipment or vehicles, including a range of hand held fire extinguishers help keep your equipment and operators safe.

Mineral ground tools (MGT) Sandvik‘s tips are successfully used on feeder breakers or surface miners, and in other surface mining applications like road planing. Insert carbide tips are ideal for use in hard, high-impact conditions. Cap carbide tips provide excellent penetration, and are best suited for use in medium to hard and abrasive conditions.

Ground engaging tools (GET) Ground engaging tools are utilized to protect buckets, thereby improving their performance. Sandvik offers leading technology with the world‘s best performing GET system. The patented Shark Blue Pointer® Series 2 continuous edge lip system offers significant operational cost savings resistance to wear and is easy to maintain. This is achieved by adapting a total bucket solution that includes cast corners, - and mechanical protector strips.

Original spare parts
Original spare parts

HX410 electrostatic dust suppression

WE8000i Telescopic Chute

WS6000 Screening media
WS6000 Screening media

Exploration drilling tools

WT6000 Rubber lining

Conveyor components
Conveyor components

Production drilling tools

Manganese

Conveyor components Production drilling tools Manganese Fire suppression system installation Mineral ground tools

Fire suppression system installation

Mineral ground tools (MGT) for surface mining

SFM-AM-1

Sandvik is a high-technology engineering group with world-leading positions in selected areas – tools for metal working, advanced materials technology, and mining and construction. We employ more than 50 000 people and are represented in 130 countries.

Sandvik Mining and Construction represents one third of the overall Sandvik Group and serves a broad range of customers in construction, mineral exploration, mining and bulk materials handling. Our construction expertise covers quarrying, tunneling, demolition and recycling, and other civil engineering applications. Our mining products and services support customers on the surface and under ground, including coal, ore, copper and gold mining.

under ground, including coal, ore, copper and gold mining. SANDVIK MINING AND CONSTRUCTION • Sandvik is

SANDVIK MINING AND CONSTRUCTION

Sandvik is a registered trademark of the Sandvik Group

www.sandvik.com

© 2009 Sandvik