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Note: This appliance retains memory of being turned off with the soft power switch. In such cases,
the soft power switch must be used to turn it back on after power is connected. However, if power is
disconnected while the appliance is on, it will automatically turn on when power is restored.
Problem: The System and Power LEDs are green, but there is no network connectivity.
Solution: Check the network connections to verify that they are not loose. Otherwise, the problem might
be a bad network cable or an issue with the router/switch.
Problem: The System Management LED blinks amber even after the appliance has finished booting.
Solution: If the appliance does not have a valid license installed, the System Management LED blinks
amber.
Note: You must remove the inner rail from Rail_A before starting the installation. For more infor-
mation on this task, refer to the S400 Series Maintenance and Upgrade WebGuide.
Rail_B is not used in the four-post slide-rail installation. These items should be set aside
for future use. Service Information
How to Contact Support — For the current list of regional customer support phone numbers, go to:
http://www.bluecoat.com/support/technical-support/contact-service-support
When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to
To install the ASG-S400 appliance into a four-post equipment rack, follow the steps below: provide your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat
1. Attach the inner rail to the appliance (Figure 5): with your Support Contract Number, which can be found on your Support Contract Certificate.
a. Align the inner rail to the four mounting posts on the side of the chassis and lock the rail into position If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
by sliding it towards the rear of the appliance. Ensure that all four mounting posts snap into the slots http://www.bluecoat.com/support/technical-support/contact-service-support
on the inner rail. BlueTouch Online — BlueTouch Online https://bto.bluecoat.com allows you to create new technical
b. Install (1) M3 screw to secure the inner rail to the appliance. support cases and review and comment on open cases at any time. You also have access to exclusive
Blue Coat support materials, installation notes, and updates.
c. Align the retaining ear against the raised mounting posts and install (2) M3L4 screws to secure the
rack mount ear to the appliance. Ensure that the captive screw faces the front. To obtain a BlueTouch Online login, go to:
4. Secure the ASG-S400 appliance into the equipment rack (Figure 8): https://www.bluecoat.com/forms/contact
d. Repeat steps 1a-1c for the opposite inner rail.
a. Align the grooves on the inner rail with those on Rail_A, and slide the appliance half-way Blue Coat Support Offerings — For a list, see http://www.bluecoat.com/support/
into the rack.
b. Depress the gray tab on the inner rail to slide the appliance fully into the equipment rack. Americas: Rest of the World:
c. Withdraw the appliance to access the rack mounting screws and tighten the Rail_A and Rail_C Blue Coat Systems Inc. Blue Coat Systems International SARL
rack mounting screws that secure the slide-rails to the equipment rack (See Figure 7, inset a 384 Santa Trinita Ave 3a Route des Arsenaux
and b). Sunnyvale, CA 94085 1700 Fribourg, Switzerland
WHY RECYCLE? — According to the latest figures on E-Waste and Recycling from the Environmental
Protection Agency (EPA), the recycling rate for electronic waste in the United States is under 20%. The
remaining 80% of waste products end up in landfills or incinerators.
Without proper recycling, toxic chemicals and other hazardous materials pose serious environmental and
health risks. By offering a free and easy-to-use Product Take-Back program to its customers, Blue Coat
enables businesses to efficiently and responsibly dispose of their used technology. Find out how!
© 2015 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER, CACHEOS, CACHEPULSE, CROSSBEAM, K9, DRTR, MACH5, PACKETWISE, POLICYCENTER, PROXYAV, PROXYCLIENT, SGOS, WEBPULSE, SOLERA NETWORKS, DEEPSEE, DS APPLIANCE, SEE EVERYTHING. KNOW EVERYTHING., SECURITY EMPOWERS BUSINESS, BLUETOUCH, the Blue Coat shield, K9, and Solera Networks logos and other Blue Coat logos are registered trademarks or trademarks of Blue Coat Systems, Inc. or its affiliates in
the U.S. and certain other countries. This list may not be complete, and the absence of a trademark from this list does not mean it is not a trademark of Blue Coat or that Blue Coat has stopped using the trademark. All other trademarks mentioned in this document owned by third parties are the property of their respective owners. This document is for informational purposes only.
BLUE COAT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. BLUE COAT PRODUCTS, TECHNICAL SERVICES, AND ANY OTHER TECHNICAL DATA REFERENCED IN THIS DOCUMENT ARE SUBJECT TO U.S. EXPORT CONTROL AND SANCTIONS LAWS, REGULATIONS AND REQUIREMENTS, AND MAY BE SUBJECT TO EXPORT OR IMPORT REGULATIONS IN OTHER COUNTRIES. YOU AGREE TO COMPLY STRICTLY WITH THESE LAWS, REGULATIONS AND REQUIREMENTS, AND
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