IILM Institute for Higher Education

3, Lodhi Institutional Area

New Delhi – 100 003

Course Manual- Term II

Emotional Intelligence – PDP Workshop
Time Duration - 1.15 hours * 2

PGP 2010-2012
Course Overview

Course Topics:
1) Introduction- What is EI?
2) Why is EI necessary?
3) Problems of not having a good EI
4) How EQ succeeds over IQ?
5) Managing Negative Emotions
6) Conflict Resolution
7) Developing your EQ- label your feelings
8) Assessment

Learning Objectives

Emotional intelligence is essential for success. In this module you will understand what is “EI” and how to develop EI,
develop your emotional needs and means of expression,which is the first step in making as successful career. You will also
learn by developing EI how to make communication effective, thereby improving Relationships /interaction.

During this Workshop, you will:

• Understand levels of Emotional Awareness

• Learn how to manage negative emotions

• Learn how to raise Emotional Quotient for Effectiveness

 Workshop Outline - Trainers Notes

Expectation Management: 10 MIN

Elicit answers on what they expect out of this course; Give them answers with understanding; Topics that will be covered
with number of sessions in each ; Assessments that will take place

Definition of EI(slide no 3-4) 5 MIN

Ask the students what they understand by EI. Define EI

Show them a video on conflict (slide no 5) 5MIN

Discuss why is EI necessary with examples (slide no 6-9) 15 MIN

EI helps an individual to
• Helps an individual to handle adversity & setback
• Teaches individuals to cope when change & uncertainty hits their personal lives or Organization
• Give example to illustrate how EQ can positively or negatively impact one's career and the organization:
• Give example to illustrate how EQ can positively or negatively impact one's career and the organization:

Probabilities of not having an Good EI & their consequences

(slides 10-13)
10 MIN
-Relationship problems
-Rage in the workplace
-Poor decision making capabilty
-Failure to advance in career

Discuss how EQ succeeds IQ

10 MIN
(slides 14-16)

BREAK 10 MIN

Types of Emotions 5 MIN

(slide 17)
ACTION TIME: Exercise 20 MIN
(slide 18)

Write down on a piece of paper all of the emotional states you have felt in the last 24 hours.

Was someone with you? How did they react?

First step in dealing with changing the management of your emotions, and group dynamics is to first develop a system to
monitor your own emotional state!

Managing Negative Emotions: 15 MIN

(slides 19-22)
Discuss with students how can we manage negative emotions like anger, fear and bitterness with the help of examples.

Understanding Emotions- Self and Others: 15 MIN

(slides 23-26)

Steven Covey's principle of Conflict Resolution

1. Seek to understand
2. Seek to be understood
3. Mutually generate options and resolutions

Developing your EQ : label your feelings and thougts 10 MIN

(slides 27-29)

Why developing EI is necssary for a successful career 5 MIN

(slide 30)

Assessment 15 MIN
Emotional Intelligence test
(slide 31)

(Source:- Daniel Golman, Emotional Intelligence, Bantam Books, Oct 1995)

Always Usually Sometimes Rarely  Never

1. Am aware of even subtle feelings as I have 
them.
2. I find myself using my feelings to help make 
big decisions in life.
3. Bad mood overwhelm me.
4. When I'm angry, I blow my top or fume in 
silence. 
5. I can delay gratification in pursuit of my 
goals instead of getting carried away by 
impulse.
6. When I'm anxious about a challenge, such as 
a test or public talk, I find it difficult to prepare 
well. 
7. Instead of giving up in the face of setbacks or 
disappointments, I stay hopeful and optimistic. 
8. People don't have to tell me what they feel­ I 
can sense it.
9. My keen sense of others feelings makes me 
compassionate about their plight. 
10. I have trouble handling conflict and 
emotional upsets in relationships. 
11. I can sense the pulse of a group or a 
realtionship and state unspoken feelings. 
12. I can soothe or contain distressing feelings 
so they don't keep me from doing things I need 
to do.  

Figure your score

For numbers 1, 2, 5, 7, 8, 9, 11 and 12

Always = 4
Usually = 3
Sometimes = 2
Rarely = 1
Never = 0

For numbers 3, 4, 6 and 10

Always = 0
Usually = 1
Sometimes = 2
Rarely = 3
Never = 4

Results
36 or above : You probably have superior emotional intelligence
25-35 : Good level of emotional intelligence
24 or under : Room for improvement