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© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
Table of Contents
Overview .................................................................................................................................................................................... 3
Stop Payment/Deletion..................................................................................................................................................... 3
Reversal.................................................................................................................................................................................. 3
Reclaim ................................................................................................................................................................................... 3
Stop Payment/Deletion Request ....................................................................................................................................... 4
Request Time Frames........................................................................................................................................................ 4
Late Requests....................................................................................................................................................................... 4
Reversal Requests .................................................................................................................................................................. 5
Request Time Frames........................................................................................................................................................ 5
Reclaim Requests.................................................................................................................................................................... 5
Request Time Frames........................................................................................................................................................ 5
Request Type Quick Reference Guide ............................................................................................................................. 6
Request Form ........................................................................................................................................................................... 6
Frequently Asked Questions ............................................................................................................................................... 7
Sample Stop Payment/Deletion or Reversal Advice................................................................................................ 10
Instructions to Complete Request Form ...................................................................................................................... 11
STOP PAYMENT/DELETION, REVERSAL, RECLAIM REQUEST ............................................................................... 12
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Overview
This reference guide provides procedures for correcting either a debit or a credit
transaction that was erroneously generated by the ACH Originator. The type of request for
correction (Stop Payment/Deletion, Reversal or Reclaim) will depend upon the processing
state of the erroneous transaction, the type of transaction (either a debit or a credit), as
well as the status of the Receiver.
JPMorgan Chase does not support a stop/delete for an ACH debit transaction. Follow the
procedure below to initiate a Debit Reversal.
Reversal
A Reversal request is initiated by the Originator to JPMorgan Chase for a debit or a credit
transaction that has been transmitted to JPMorgan Chase and JPMorgan Chase has
released the transaction to the ACH network for further distribution to the RDFI for posting
to the Receiver’s account. In many cases the transaction may have already posted to the
Receiver’s account.
Reclaim
A Reclaim request is a special type of Reversal request. It is used to correct a consumer
credit transaction for pension, annuity or other benefit payments when the Receiver of the
credit transaction is deceased.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Stop Payment/Deletion Request
• JPMorgan generally releases credit transactions two banking days before the effective
date so that the RDFI can receive and post the payments in a timely manner in
accordance with applicable ACH delivery schedules.
• A Stop Payment/Deletion request for a credit transaction should be received two (2)
banking days prior to the effective date.
• The Stop Payment/Deletion request must be sent and received by the JPMorgan Chase
production team prior to the receipt of the ACH Origination file that contains the credit
transaction that is to be stopped/deleted.
Late Requests
• An attempt will be made to stop/delete a transaction if a Stop Payment/Deletion
request is received on the same day the ACH file is received for processing by
JPMorgan Chase or is otherwise received outside the time frames identified above. If
such attempt is not successful, JPMorgan Chase will use the Stop Payment/Deletion
request instruction to generate a Reversal request.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Reversal Requests
A Reversal is an ACH transaction that relates to the original ACH item (either a debit or a
credit) and has the word “REVERSAL” on the transaction. Under the National Automated
Clearing House Association (NACHA) Operating Rules, a Reversal must be originated within
five banking days from the effective date of the original transaction. A Reversal request can
only be initiated for those ACH transactions that are originated through JPMorgan Chase
ACH.
JPMorgan Chase will create the Reversal transaction and deliver it to the ACH network for
further delivery to the RDFI, or to the applicable internal systems for JPMorgan Chase
accounts.
For Credit Reversals, the RDFI may attempt to process a debit to the individual’s account,
but may not be able to reverse the entry. The effort may fail if there are insufficient funds
in the individual’s account, the account is blocked or closed, or for various other reasons.
As such, a Credit Reversal transaction initiated by JPMorgan Chase, on behalf of the
Originator, may be unsuccessful.
Reclaim Requests
The primary difference between a Reversal transaction and a Reclaim transaction is that a
Reclaim can be used only when the Receiver of one or more pension, annuity or other
benefit payments is deceased. An RDFI receiving a Reclaim entry is required to honor it if
there are sufficient funds in the deceased Receiver’s account. If the account is blocked,
closed, or otherwise inaccessible, the Reclaim may be returned by the RDFI.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Request Type Quick Reference Guide
The following table serves as a guide to assist in determining the request type to be used
to correct an erroneous ACH transaction.
Request Form
A single form is used to correct an erroneous debit or credit entry, with a section used to
identify the request type (Stop Payment/Deletion, Reversal or Reclaim). The JPMorgan
Chase Stop Payment/Deletion, Reversal, Reclaim Request form is to be completed in its
entirety and submitted via fax to the JPMorgan Chase ACH Production Operations team at
1-866-217-6935. Ten minutes after completion of the document facsimile transmission, a
call should be placed to the JPMorgan Chase Production Operations team at
1-813-432-3750 to confirm successful receipt.
Note: JPMorgan Chase’s Stop Payment/Deletion, Reversal, Reclaim Request form is used to
reverse debit or credit entries. It is important that the information contained on this form
be correct. Please refer to instructions on page 11 to properly complete the form.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Frequently Asked Questions
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Q7 “What is an Individual ID Number?”
Α An individual identification number is normally the number used by your organization to
identify to whom the payment is to be made. For example, in a payroll application many
organizations use the employee’s ID number as the “Individual ID Number.” To obtain
how this number is assigned, contact your systems or programming group or service
bureau. The value is located in the entry detail record (record starting with a number 6)
in pos. 40;54.
Α Here are a few examples of Individual ID #’s and how they are formatted:
Q8 “When will the Reversal/Reclaim entry post into the Receiver’s account?”
Α If you fax the reversal/reclaim on or after the original effective date, and RDFI is JPMC,
the item will settle that day. If you fax the reversal/reclaim after the original effective
date, and RDFI is not JPMC, the item will settle the next business day.
Q9 “How will I know if the Reversal/Reclaim entry has successfully posted when
the entry is received by the RDFI?”
Α You may verify posting of a Reversal/Reclaim entry by contacting the Receiver’s bank.
Q10 “When will I get notification that the Reversal/Reclaim or the Stop
Payment/Deletion was processed?”
Α We will send you an advice the morning following the day we process the transaction
for you. If necessary, please forward a copy of the advice memo to your Accounting,
Treasury or Controller’s Department for account reconciliation.
If you use an Information Reporting service offered by JPMorgan Chase, you will see
the Reversal at the end of the ACH Return Report. Any ACH transaction which was
stopped/deleted will appear as an “R08 – PAYMENT STOPPED” on the ACH Return
Report.
Q11 “When will I receive credit to my Demand Deposit Account for a Credit
Reversal?”
Α Reclaim or Reversal: You will receive provisional credit to your Demand Deposit Account
(DDA) on the effective date. If the effective date you requested is in the past (stale
dated), the credit to your DDA will be posted the next banking day. Note: As funds
credited to your account for Reversal and Reclaim items are provisional, they are
subject to receipt of final payment from the Receiving Depository Financial Institution.
Stop Payment/Deletion: A credit to your DDA will be posted on the effective date. If you
have other Returned Items on the same day, the credit will be included with your other
returns.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Q12 “How will I receive my Advice memo?”
Α We will send the Advice in the same manner we send you your Return Items Report.
For example, if you receive your ACH Return Report via fax, you will receive the Advice
for the Reversal by fax.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Sample Stop Payment/Deletion or Reversal Advice
ACH SERVICES
TYPE REQ ORIG. TRACE # SEC OR T/C DESCR DATE EFF DATE BATCH # CH
TR#
REVERSAL 005522222222222 PPD 22 091106 09/11/06 222222 6666666
NOTE: Funds credited to your account are provisional and subject to receipt
Of final payment from the receiving depository financial institution
End of Advice
The report will show STOP or RECLAIM depending upon the type of advice
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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Instructions to Complete Request Form
SECTION 1: Requestor and Company Information
DATE:
This is the date on which the request form is being submitted.
RECEIVER/INDIVIDUAL’S ACCOUNT #:
This is the account number of the receiver/individual receiving the payment. The
receiver/individual’s account number can be found in the original ACH Entry Detail Record (ACH
format Record 6, position 13-29)
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC
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JPMORGAN CHASE ACH SERVICES
STOP PAYMENT/DELETION, REVERSAL, RECLAIM REQUEST
Send via fax to: 1-866-217-6935
Please call 1-813-432-3750 to confirm fax receipt
*Required Field
Section 1: Requestor and Company Information
DATE:____________REQUESTOR’S NAME_________________________TEL#:_____________________
ACH COMPANY ID#: ________________ (This is the way JPMorgan Chase identifies you as an originator. It is a 9 or 10 character ACH
Company ID that can be found on reports and advices you receive. It can also be found in ACH format Record 5, position 41-50)
*RECEIVER’S/INDIVIDUAL’S ID #: ________________________________________________________
(This is how you have identified the receiver in your system. For example, it may be a payroll ID number.)
*PAY/EFFECTIVE DATE: __________ RECEIVER’S ACCOUNT TYPE (check one): ___CHECKING ___SAVINGS
*$ AMOUNT: ____________
REQUEST TYPE (check one): CREDIT REVERSAL _____ DEBIT REVERSAL _______
Please note (for reversals and reclaims): Funds credited to your account are provisional and
subject to receipt of final payment from the Receiving Depository Financial Institution (RDFI).
If reversal, indicate reason for reversal (check appropriate box):
The entry being reversed is a duplicate of an entry previously initiated by the Company.
The entry being reversed ordered payment to or from a receiver not intended to be credited or debited
by the Company. (For example, the transaction went to the wrong individual.)
The entry being reversed ordered payment in a dollar amount different than was intended by the
Company. (For example, the wrong amount was sent.)
If Reclaim, please check box to certify that the entry is being reversed because the receiver is deceased
and the receiver's right to receive the pension, annuity or other benefit payment represented by the
entry terminated prior to receipt.
© 2006 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, N.A. Member FDIC