UNIVERSITY OF DHAKA

Faculty of Business Studies

Dept. of Accounting & Information Systems

INTERNSHIP REPORT ON
E-Banking in Bangladesh: Perspect of Rupali Bank
Limited
An Internship Report Presented to the Faculty of Business Administration in Partial
Fulfillment of the Requirements for the Degree of Master of Business Administration

Submitted By

Md. Mohabul Islam

Id: 61426-19-027
EMBA 19th Batch
Department of Management Information System (MIS)
University of Dhaka

Supervised By
Professor Md. Abul Kashem
Department of Management Information System (MIS)
University of Dhaka

Submission:
 INTERNSHIP REPORT
ON
E-Banking in Bangladesh: Perspect of Rupali Bank
Limited
 Letter of Transmittal

Date:

Professor Md. Abul Kashem

Department of Management Information System (MIS)
University of Dhaka

Sub: Submission of Internship Report.

Dear Sir,

Here is my Internship Report on “E-Banking in Bangladesh: Perspect of Rupali Bank

Limited” that I was assigned. It was a great opportunity for me to conduct report on this important
topic.

I have tried to obtain all sorts of relevant information from various sources for my report to make
proper analysis as was directed by you. I have concentrated my best effort to achieve the objectives
of the report and hope that my endeavor will serve the purpose.

I believe that the knowledge and experience I have gathered during my Internship report will
immensely help me in future. I will be obliged if you kindly approve this effort.

Thank you for your heartiest co-operation.

Yours sincerely

Md. Mohabul Islam

Id: 61426-19-027
EMBA 19th Batch
Department of Management Information System (MIS)
University of Dhaka

i
 Acknowledgement
At the very outset, I would like to thanks to the All Mighty for special blessing in completing the
report. A single individual can achieve no noble objective. I am indebted to a number of persons
for their kind advice, suggestions, directions and co-operation. This thesis is an accumulation of
many people’s effort. So, with my full honesty I would like show my gratitude to them who helped
me in preparing this thesis.
I would like to give special and sincere respect; gratitude and appreciation are expressed to my
supervisor Professor Md. Abul Kashem for his invaluable supervision, great efforts in guidance,
encouragement throughout the research work.

Appreciation and thanks are also extended to inmates for their good advice, suggestions,
inspiration and support

Last but not least, I am forever indebted to my family for their encouragement and support
throughout my entire life.

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 Declaration of the student

I do hereby declare that this Internship report has been prepared by me under the guidance of
Professor Md. Abul Kashem for the partial fulfillment of EMBA program from the Department
of Management Information System (MIS), Faculty of Business Studies, University of Dhaka. I
also confirm that this report is original in nature and has not been submitted elsewhere for any
other purpose.

__________________
Md. Mohabul Islam
Id: 61426-19-027
EMBA 19th Batch
Department of Management Information System (MIS)
University of Dhaka

iii
 Supervisor’s Certificate

This is to certify that Md. Mohabul Islam, Id: 61426-19-027, EMBA 19th Batch, Department of
Management Information System (MIS), Faculty of Business Studies, University of Dhaka, has
done this Internship report on “E-Banking in Bangladesh: Perspect of Rupali Bank Limited”
as a partial requirement of MBA degree. To the best of my knowledge, this paper is original in
nature and has been prepared by her under my guidance and was not submitted anywhere for any
purpose.

Allah blesses her in all spare of life.

Signature

_________________________
Professor Md. Abul Kashem
Department of Management Information System (MIS)
University of Dhaka

iv
 Executive Summary

This internship report is the course requirement of fulfillment of the internship program as a
course requirement of EMBA program of University of Dhaka. This report briefly presents E-
Banking of Rupali Bank Limited New Market Branch. Through this report, an individual can
expect to acquire a good knowledge and understanding on the E- Banking system and their
methods of operations in Bangladesh.
In the backdrop of economic liberalization and financial sector reforms, a group of highly
successful local entrepreneurs conceived an idea of floating Rupali bank Limited. Rupali Bank
Limited (RBL). With a commitment of providing cordial service to customers of Rupali Bank
Limited has diversified its service coverage during last eight years by opening new branches at
different strategically important locations across the country offering various service products
both investment & deposit. Adequate capital, good quality of asset, smooth growth, enough
liquidity, well performance in CSR, etc. backs up its strong position in Credit rating (having a
rating of—Strong or A-class BankD) for consecutive years.

In this report, Rupali Bank Limited (RBL) New Market Branch has been presented as an example
to highlight various services provided by most commercial banks in the country and their modes of
operations in the public sector in realizing profits. A brief orientation with RBL is presented with
its organizational structure and various departments. All the banking services offered by RBL
have been presented here precisely. Greater emphasis is given in the E- Banking activities of the
bank with detail discussion. It took over a month long hard work for this report to be
comprehensive and factual. The author of this report has painstakingly collected all the necessary
information and relevant data from both primary and secondary sources. All the information
presented here are truly confidential and no one is permitted to use its information for public
usage. This report is to be used for academic purpose only. First chapter describe of the
Introduction. The second chapter Literature Review. Third chapter overview of Bank. Four
chapter E-Banking System of RBL. Fifth chapter Learning. Six chapters Analysis and Findings.
Chapter seven Recommendation and conclusion.

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 List of Acronyms

A/C Account

CD Current deposit

B/L Bill of Lading

BB Bangladesh Bank

BOE Bill Of Exchange

CCI&E Chief Controller of Import & Export

CFR Cost & Freight

CIB Credit Information Bureau

CIF Cost Insurance & Freight

DD Demand Draft

DP Note Demand Promissory Note

EPB Export Promotion Bureau

EXP Export Form

FC Foreign Currency

FDD Foreign Demand Draft

FOB Free On Board

MT Mail transfer

IBC Inward Bills for Collection

IBCA Inter Branch Credit Advice

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IBDA Inter Branch Debit Advice

IMP Import Form

IRC Import Registration Certificate

L/C Letter of Credit

LCAF Letter of Credit Authorization Form

OBC Outward Bills for Collection

PO Payment Order

PSI Pre Shipment Inspection

SWIFT Society for Worldwide Inter-Bank Financial Telecommunication

SD Savings deposit

TIN Tax Identification Number

TR Truck Receipt

TT Telegraphic Transfer

STD Short Term Deposit

FDR Fixed deposit receipt

CC Cash Credit

C&F Clearing & Forwarding

CRF Clean Report Findings

ERC Export Registration Certificate

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 List of Table

SL Particular Page No.

01 List Of Branch 31-39

02 Paid-up Capital & Reserves 40
03 At a glance of RBL last 5 Years 41-45
04 Total Assets position of the bank for last 5 years 46-47
05 Total liability & shareholder equity position for last 5 years 48-49

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 List of figure

SL Particular Page No.

01 Figure:- 01. Structure of RBL 22

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 Table of Content
S.L Content Page No
Letter of Transmittal i
Certificate provide by Rupali Bank Limited ii
Declaration of the student iii
Deceleration of the Supervisor iv
Acknowledgement v
Executive Summary vi
List of acronyms vi-vii
List of Table viii
List Figure ix
Table of contents x-xii
Chapter One: Introduction 01-03
1.1 Background of the study 01
1.2 Objective of the study 01-02
1.3 Methodology of the study 02
1.3.3: Sources of data 02
1.3.3.1: Primary sources 02
1.3.3.2 Secondary sources 03
1.4 Scope of the study 03
1.5 Limitation of the study 03
Chapter Two: Literature Review 04-19
2.0 Literature Review 04
2.1 E-banking: 04
2.1.1E-banking 04-5
2.1.2 E-banking types 05-6
2.1.3 Benefits of E-banking 06-8
2.1.4 Present Status of E-banking 08-9
2.1.5 E- banking Challenges 10
2.2 E-banking in Bangladesh: 10-11
2.3 Theories and Models: 12
2.3.1 Theory of Reasoned Action: 12
2.3.2 Theory of Planned Behavior: 12
2.3.3 Technology Acceptance Model: 13
2.3.4 Comparison of Theories: 14
2.4 International studies of consumer adoption of E-banking: 15-17
2.5 Factor influencing E-banking Adoption: 17-19

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 Chapter 03: An overview of Rupali Bank Limited 20-49
3.1 Background of the RBL 20
3.2 Board of Directors 20-21
3.3 Vision of the Bank 21
3.4 Mission of the Bank 21
3.5 Organization Structure 22
3.6 Products & Services 23-25
3.7 Bank Operational Area 26-29
3.8 Achievements 29-30
3.9 List of Branch 31-39
3.10 Paid-up Capital & Reserves 40
3.11 At a glance Profitability position of the bank for last 5 years 41-45
3.12 Total Assets position of the bank for last 5 years 46-47
3.13 Total liability & shareholder equity position for last 5 years 48-49
Chapter Four: E-Banking System of RBL 50-57
4.1 Introduction 50
4.2 Definition of E- Banking 50
4.3 Objectives of Introducing E- Banking System 51
4.4 E-Banking service of Rupali Bank Limited 51
4.5 Requirement of E- Banking of RBL 52
4.6 Features of E-Banking service of RBL 52
4.7 Situation before E-Banking service RBL 52
4.8 Problems of Earlier Software of RBL 52-53
4.9 Situation after Introducing E- Banking of RBL 53-54
4.10 Advantages from the View points of E- Banking of RBL 54-55
4.11 Benefits of E- Banking for Clients RBL 55
4.12 Problems of E- Banking of RBL 55-56
4.13 Internet Banking of RBL 56
4.14 SWIFT Service of RBL 56
4.15 Instant Deposit Machine (IDM) 56
4.16 Banks and other financial institutions 57
Chapter Five: Learning of the Report 58
5.1 Learning through my tasks 58
5.2 Comparison between textual work in school and in internship 58

xi
 Chapter Six: Report Analysis and Finding 59-64
6.1 E- Banking Analysis 59-62
6.2 SWOT Analysis 62-63
6.3 Finding 64
Chapter seven: Recommendation and Conclusion 65-66
7.1 Recommendation 65
7.2 Conclusion 66
Bibliography 67

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