c
c




 

 

(Floating Resort)

The idea of the name SuperSwan is from the integrated transport and logistics service
arm of Aboitiz & Company (ACO) particularly SuperFerry and SuperCat. We chose the
name because it sounds like the name of SuperFerry & Cebu Ferries which are sister
companies of SuperSwan. Our Resort is a multipurpose resort that also transfers people
from place to place just like SuperFerry & Cebu Ferries do.



c




The Bataan Peninsula is a rocky extension of the Zambales Mountains, on Luzon in the
Philippines. It separates the Manila Bay from the South China Sea. Bataan featured prominently
during World War II. History reveals the people's heroism and gallantry during World War II with
shrines and monuments built in honor of Filipino defenders for peace, freedom and democracy.

ATTRACTIONS

ï First Abucay Catholic Church

the 411 year old church.

ï Mount Samat
Shrine of Valor in Pilar Bataan; a site of the most vicious battle against the Japanese
Imperial Army in 1942 during the Battle of Bataan. A huge white cross stands as a mute
but eloquent reminder of the men who died during the war. It has a war museum that
has a wide array of displays from paintings of the Philippine heroes to am aments used
by the American, Filipino and Japanese forces during the heat of the battle.

ï Zero Kilometer Death March Marker

Japanese forces started a siege of the peninsula on January 7, 1942, and launched an
all-out assault on April 3. The majority of the American and Filipino forces surrendered
on April 9 and were forced to march more than a hundred kilometres from Bataan to
Tarlac, which became known as the Bataan Death March.

ï Natural-made places of interest:

» Dunsulan Falls
» Pasukulan Falls
» Sibul Spring




Batangas is blessed with natural resources and picturesque sceneries. With it¶s smooth sand
beaches and submarine gardens to diverse dive sites - from the ones fit for novices (relatively
shallow, constant water current), up to those which can pose a big challenge to experts.
Batangas is also known for the Kapeng Baraco and delicate embroidery crafts on locally woven
jusi and piña fibers.

ATTRACTIONS

ï The 



 !" (National Land Mark) serves as memorial to the
last Filipino general who surrendered to the American forces. The place, which was
donated by the family of the late general, houses some of his memorabilia and collection
of oil paintings.

ï The ! 

#  houses the remains and personal belongings of the late
revolutionary hero and "Brains of the Katipunan," Apolinario Mabini.

ï 
$

%&'& is Southern Luzon's centrepiece attraction. The gateway for

most visitors is through Tagaytay City from the ridge of which can be seen a panoramic
view of volcano island. The volcano is known to be the smallest in the world.

ï Feast your eyes in a garden consisting of living corals near the shore of one of the
beaches of Lobo, the
! 
. It can be clearly seen during the early
mornings when the water is clear and the tide is low.

ï The &
c ' !
 & '
$ (Natural Landmark) houses the family¶s
collection of relics and memorabilia. A walking distance from Taal¶s town proper, a visitor
can walk through its streets and enjoy the old Spanish ambiance since the area has not
changed much since the colonial times.

(
)!

The Queen City of the South, Cebu is said to be a place that is "almost like Manila," but has its
own unique charm and wonders. You will find city comfort without being far from spectacular
beach resorts where you can relax or go for a swim or dive.

ATTRACTION

ï *
)& signifies the baptism of the Rajah Humabon and Queen Juana to
Christianity.

 ï
&
 &
  '

, off Osmena Avenue, was built in 1565 and houses
the country's oldest religious relic, the Image of Holy Child Jesus or Sto. Nino.

ï &


+&, the smallest fort and the oldest Spanish settlement in the Philippines,
has since been used as prison for Cebuano rebels during the Spanish era. Now it has
been transformed into a park with a zoo and the main building now houses a museum.

ï There are three  , 
& in Mactan island, one stands just a lance-throw
away from Magellan¶s marker, and a second one has been erected at the plaza fronting
Lapu Lapu City Hall and the last and the most handsome at Punta Engano. All three
statues are bronze-hued and glint golden in the harsh sun.

ï In Metro Cebu, off Salinas Drive is the   "
&-

&#
+#  .
/ 

. It exhibits a substantial collection of memorabilia of national hero, Dr. Jose
Rizal.

ï At the & 
  people go to light joss sticks, have their fortune read or to simply
think and reflect.

0
 

Manila is the city of our affections. This historical phrase is taken from old Spanish writings, but
it also expresses a quite modern sentiment. Manila is the seat of government, the fashion
center, the fountainhead of all religious and educational movements, and, of course, one
enormous shopping arcade. It is politics and art, market and churches, banks and universities -
the whole of life.

ATTRACTION

ï &. Known as the "city within walls," brings you back to Old Manila.

ï &

 &. Has a building that displays national hero's, Jose Rizal, memorabilia and
cell.

ï  
)#. Reconstructed in 1571, the church is of Romanesque structure.

ï

c 
)#'#. An architectural site with an adjoining museum.

ï )# 
&. Chinese traders offer traditional Chinese cooking, herbs and other
Chinese remedies.
 ï /
+$. Gets crowded during national holidays, Sundays for family picnics and
religious gatherings.

ï '1
+'. Office and residence of Philippine Presidents. Houses

Malacañang Museum featuring memorabilia of past presidents.

ï  &

&-
#
  &
+& . Housed in a Greek-styled building. Exhibits

burial jars and recovered artifacts from a Spanish trade galleon San Diego.

ï  &
. Displays works of National Artist, Juan Luna, and more.

ï +'&
+$. A circular port with a chapel at its center, originally a Spanish cemetery.

ï 
)#'#. Stately church right in Malate, home of some of Manila's best clubs.

ï )
)
&-
#
+#  . Concerts, trade shows, theatre plays, conventions

are held in the complex.

ï "&
+  &. The different regions of the country are represented in small
landscapes.

c"
. Dioramas show Philippine history, art works of featured artists are also
exhibited.

2
! 

Tagbilaran is the gateway to Bohol. Bohol is famous for its 1,228 symmetrical hills known as the
Chocolate Hills. It is also the home of the world's smallest primate, the Philippine tarsier. A
haven of natural wonders, you will see and experience spectacular views, mysterious caves and
the finest diving spots.

For the adventurous, you will enjoy diving, cave explorations and trekking. Popular diving
destinations are Panglao, Pamilacan and Balicasag Islands. Big whales, colorful fishes and
corral gardens can be found in these waters. For a taste of history and nostalgia, visit the 274-
year old Baclayon church and other old churches and watchtowers in the island.

ATTRACTION

ï )#&'&
  (Carmen). Most famous attraction of Bohol, over a hundred hills that
turn brown during summer thus giving its name.
 ï '"&
)#'#. Built by the Jesuits in 1727, old and grand with a museum with an
interesting collection of religious relics and artifacts.

ï &&
)& '

. Signifies the agreement between Chief Sikatuna of Bohol and
Spanish Leader Legaspi.

ï  
). Has an underground bathing pool.

ï  
 . Home of the tarsier, smallest primate. Tarsiers in captivity are used to
humans.

ï &!&'
. Have lunch on a large bamboo raft while on a scenic river cruise down
Loboc River.

ï +
)/
3'#&. Gives a splendid view of the Cebu Strait.

ï +&
. Has a line of beach resorts and dive camps that you can choose
according to your budget.

4
c)

Bacolod is the capital of Negros Occidental Province and considered to be the sugar capital of
the country. City dwellers will find recluse in its white sand beaches, feast on its famous
Castilian delicacies and experience adventure in climbing Canlaon Volcano.

ATTRACTION

ï The +& ' 
) &
+$, the most elegant park in Western Visayas, with a large
lagoon and central fountains fronting the imposing capitol building.

ï The &
'' 
+& ' 
, also known as the ³Sugar Museum´, for
its display of facets of sugar technology.

ï The small and sleepy town of

" boasts interesting old houses recalling the Castilian
past built when it was still the cultural center of the region. While in Silay, visit the 

$", a byword for its Castilian delicacies such as hojas, pan de ara, and pio nono.
 ï The

5& #
#
3&$
)# , also referred to as the Chapel of the Angry Christ,
features a psychedelic mosaic of pop bottles, depicting an angry Jesus and the saints as
Filipinos in native dresses.

The % '& 
  
)& " is reputedly the largest sugarcane mill and refinery in
the world.

)
+& "


+ 
'& "
6) + c7

The
 

& 
&
)& & & (SupeSwan) is a Floating Resort company that
operates in the Philippines only. SuperSwan is part of the integrated transport and logistics
service arm of Aboitiz & Company (ACO), which is fully owned by the Aboitiz Equity Ventures
(AEV). SuperSwan is the sister company of SuperFerry & Cebu Ferries . SuperSwan is
currently operating 6 vessels in 6 ports around the Philippines

ï SuperSwan is registered and have a Certificate of Incorporation

ï The company has 1 director and 10 members.
ï SuperSwan registered for tax and VAT.





8
%


Mission:

ï To be recognized as one of the country¶s best relaxation and recreation venue offering
best value to customers through a balance of affordable prices, quality services and
accommodations, topped with warm Filipino hospitality.
ï To provide our guests with the most complete resort experience imaginable, fulfilling
their every desire.

Vision:

ï To be the leading local floating resort with full commitment to environmental protection,
social responsibility and maximum satisfaction to all guests.
ï To create a dynamic and significant experience for people beneficial to relaxation or
comfort.
ï To be known for our friendly, unobtrusive service.


 / &

'


 

 & !   



.
3,

The Guests¶ Well-being remains the top priority on our list. The Resort¶s Management especially
its Safety and Security Team pledge to look after the welfare of all guests. Training programs
are well in place throughout the year to keep up with the times and having drills on a regular
basis to ensure that the systems flow smoothly during emergencies.

> Bomb Awareness Program - this exercise is undertaken yearly with the help of the
Provincial Police Office of Davao Province.
> Monthly Fire Drill - the drill is being undertaken every second Thursday of each month.
This is the time when all firefighting equipment are tested and accounted for.
 > First Aid Seminar - being conducted bi ± annually before each peak season (Christmas
holidays and summer).
> Lifeguards Re ± orientation - taking place just before each peak season wherein the
lifeguards re ± train on their swimming and life ± saving techniques.
> Sea - Tragedy Drill - a major activity which requires almost everybody and also taking
place before summer and Christmas holidays.
> Gun Handling Training - this is done once a year for the Guards to establish a routine so
that they can perform effectively during emergencies.
> Nurse on Duty - nurse on duty at the resort¶s infirmary.
> Doctor on Call - Doctor on Call from the neighboring area.
> Security Details - Security Guards surround the Resort and augmented by the local
Police during night time.
> CCTV Cameras - CCTV cameras are installed in strategic places around the place.

RESORT MANAGER

These professionals oversee resort staff and operations and are responsible for managing its
annual budget. They are expected to regularly inspect units and the grounds to make sure the
property's cleanliness and safety standards are maintained. They also ensure that guests have
an excellent customer service experience. They may be expected to participate in marketing
efforts to attract new customers. Employers prefer managers who have a bachelor's degree and
three to five years' experience in hotel or resort management. Companies expect managers to
have strong communication and leadership skills, budgeting expertise and an upbeat attitude.

MARKETING MANAGER

A marketing manager prepares materials designed to entice guests to stay at the resort,
including photographs, e-mails, brochures, web pages and trade show displays. They may also
create a marketing strategy and plan for the resort. Employers may expect a marketing
manager to be proficient in professional graphic design software and have at least three years
of previous design experience. The marketing manager needs to be a creative, organized,
detail-oriented person who holds a bachelor's degree in marketing or a related field.

LIFEGUARD

While helping to keep guests safe at the pool, lifeguards may also be expected to keep pool
areas clean, straighten chairs and restock or rent towels. They may provide guests with
information about the resort and assist in the setup of poolside events staged by the activities
staff. Employers expect these staff members to have lifeguard, first aid and CPR certifications
and the ability to work independently. They may be expected to pass a swimming and object
retrieval test administered by the potential employer.

ROOM CONTROLLER

This staff member works at the resort's front desk to provide check-in and check-out services
such as issuing keys and collecting payment. Front desk employees may provide guests with
information about the resort and surrounding area and assist them in resolving complaints. The
controller answers the resort's phones and takes reservations. Employers look for applicants
with a high school diploma or GED, basic office skills and a professional attitude and
appearance.

RESORT MA INTENANCE STAFF

Maintenance staffs members are expected to clean, maintain, and repair various resort facilities.
With the incredible variety of recreational activities, this work may involve an almost limitless
range of duties from site to site.

&&


 

p

p


c 

The Bartender is responsible for preparing drinks and serving customers where required in the
Casino food services area. The incumbent will provide exceptional customer service while
adhering to Manitoba liquor laws and MLC bar procedures.
‡ Prepare and maintain bar area, including ice, garnishes and glassware.
‡ Prepare drink orders for servers as required.
‡ Clean bar and tables, and stock bar throughout shift.
‡ Monitor customer alcoholic beverage intake and behaviour.
‡ Prepare customer bills and process payment accordingly.
‡ Conduct daily inventory along with opening or closing activities.


% c

 %

The Beverage Server is responsible for serving customers in the Lounge, Table Games and
Slot areas in a timely manner. Excellent customer service is required at all times.
‡ Take beverage and food orders; serve beverage and food orders.
‡ Follow up with customers to ensure food and beverage quality.
‡ Provide billing and accept payment.
‡ Clear and reset tables as required.





 %

The Dining Room Server is responsible for serving customers in a timely manner and providing
excellent customer service at all times.
‡ Take food and beverage orders.
‡ Follow up with customers to ensure food and beverage quality.
‡ Assist in resolving guest complaints.
‡ Maintain and clean tables.
‡ Provide billing and accept payment.
‡ Answer phone, take reservations and assist guest inquiries as required.
HOST/HOSTESS
The Host/Hostess is responsible for greeting and seating customers in a timely manner and
providing excellent customer service at all times.
‡ Greet and seat customers entering the restaurant.
‡ Provide and review menu and specials with guests, answering questions as required.
‡ Inform guests of server¶s name, and advise server of new guests in their section.
‡ Add/remove place settings as needed.
‡ Check reservations and ensure proper preparation.





p


)9


The Cook I is responsible for preparing food items for the food service areas and ensures food
items do not run low. The incumbent prepares high quality food items, ensuring freshness and
customer satisfaction.
‡ Prepare food items for the food service areas and restock buffet as needed.
‡ Organize orders and prepare food items.
‡ Handle food complaints with scope of responsibility.
‡ Assist in the staff Café as required.
‡ Complete next day food preparation as assigned.
‡ Maintain cleanliness in back of the house areas.


)9


The Cook II is responsible for preparing foods for the buffet, banquets and restaurants and
ensuring food items do not run low. The incumbent will prepare quality food items, ensure
freshness and customer satisfaction.
‡ Receive prep list and review tasks to be completed.
‡ Set up buffet and other food service areas and ensure areas are fully stocked.
‡ Organize bills that come up for order and prepare food orders as required.
‡ Ensure proper food temperatures, food is fresh and plate presentation is pleasing.
‡ Handle food complaints within scope; escalate others to Kitchen Supervisor/Manager.
‡ Maintain cleanliness of back of the house areas.
‡ Clear buffet and store food items properly.


)c:
+


The Café Personnel are responsible for providing excellent service to Café customers and
ensure
that the Café is kept clean and well stocked at all times.
‡ Prepare Café for opening, including removing garbage and dishes from previous day.
‡ Stock cooler, hot items in steam table and coffee as required.
‡ Serve customers by plating daily specials, sandwiches and soups.
‡ Ensure food items and supplies remain fully stocked.
‡ Open or close daily cash functions, including operating cash register/debit machine.
‡ Prepare Café for closing, including sanitizing work area and loading dishwasher.


9)
+

The Kitchen Helper is responsible for providing general housekeeping of the kitchen and buffet
area. Some assistance to the cooks in general food preparation may be required.
‡ Maintain and clean kitchen.
‡ Clean kitchen equipment, dishes, sinks and ovens; sanitize as necessary.
‡ Determine restocking needs for cleaners and complete requisition.
‡ Maintain general cleanliness/ sanitation of back of the house operations.

#
 
 

The engine room is the domain of the chief engineer, who is responsible to the master for the
vessel¶s
propulsion, steering, and power for auxiliary systems such as heating, ventilation, air
conditioning,
lighting, and refrigeration. The chief engineer is also responsible for fuel, maintenance, and
repairs.
Depending on both the size of the ship and the type of propulsion system, cruise ships may
require
additional engineering officers and cadets, including electrical engineers.
Crew positions in the engine department include the chief petty officer (motorman) and petty
officer
(motorman), who supervise the engine room under the direction of engineer officers; junior
motorman,
motorman grade 2, and motorman grade 1. Some vessels have specific posts, such as
electrician.
Chief engineers have four stripes, which are alternately gold and purple. The chief electrician
has
three stripes, the first engineer has two-and-a-half stripes, and the second engineer has two
stripes.
There are two symbols for this department; the propeller signifies technical and engineering,
while an
electric current motif is used for electrical officers.

#
 &
-- '

There is usually a chief radio officer, who may be supplemented by additional radio officers
depending
on requirements on board. The radio office supports all communication, including radio, telex,
telegraph,
telephone, and Internet and satellite communication. Radio officers and radio assistants (who
are ratings
employed to assist the officers) are affiliated to technical and engineering but they work very
closely with
the navigators, and, for that reason, the radio room is generally located close to the ship¶s
bridge.
The chief radio (or communication) officer has three stripes, which are gold and green. Other
radio
officers follow the same pattern as deck and engineer officers. The symbol for the radio or
communication
department is a radio signal. This post is fast disappearing. The world of electronics means
that the technical role is more likely to be managed by an electrical officer.

#
 '
 

It is not surprising that, given the size of the community on board, a cruise ship requires a
medical
team. The principal medical officer (PMO), supported by as many medical officers, or doctors,
as are
required, leads this department. Depending on the ship and the clientele, there may also be a
senior
nurse or two or more nurses (usually at officer level). Some vessels also employ orderlies, who
tend
to be designated as ratings. The very largest of ships may also employ a medical dispenser,
physiotherapists,
and dentists. Some ships have a morgue on board.
The medical officer is usually identified as having three stripes, which are gold and red. The
symbol
for this department is the caduceus (staff of Hermes). The provision of medical support on board
is a necessity for the well-being of the shipboard community. The medical team can also
generate revenue
in providing specialist support, and for that reason some cruise companies locate the medical
team under the management of the hotel services department.

#
 
 

The cruise director, who is usually an experienced professional from the world of entertainment,
leads
this department. Any aspect of entertaining customers (and crew) is managed from within this
department.
The range of employees can therefore include musicians, dancers, comedians, actors, singers,
social hosts, sound and lighting crew, stage technicians, guest lecturers, port lecturers, health,
fitness
and sport instructors, children¶s staff, and specialist experts.
A deputy cruise director frequently assists the cruise director. The cruise director is usually
regarded
as having a rank equivalent of three stripes and is linked by association to the hotel services
department.